Store Manager
Store Manager at Burgundy Brand Collective · First Floor, Phoenix Palladium, F-17A 462, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra 400013 · 5 - 8 years · ₹5L - ₹6L / yr · Profitable · Posted 23 Jul 2024
5 - 8 yrs
₹5L - ₹6L / yr
First Floor, Phoenix Palladium, F-17A 462, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra 400013
Skills
Operations
Sales and operations planning
Strategic planning
Customer Service
Job description:
Responsibilities:
- Managing retail operations, including cash, store operations, inventory, and shelf-life management
- Recruiting, managing, motivating, and training the teams
- Driving store-level, corporate and bulk-order sales
- Managing store assets and equipment
- Executing and maintaining in-store visual merchandising
- Resolving customer concerns in a diplomatic manner
Candidate Qualifications & Skill Requirements:
- Graduation in any stream
- MBA/Diploma in Retail Management not mandatory but advantageous
- 5-8 years' experience in luxury retail, food retail, or hospitality out of which at least 2 years in a team manager role
- Excellent customer handling and communication
- Must be well organized and diligently structured in their approach to any engagement
- An uncompromising focus on execution with a no-nonsense attitude toward goals and deliverables
- Immediate joiners preferred.
Job Location: Palladium Mumbai.
Reporting Manager: Operations Manager
Timeframe: Immediate
About us
- Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
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About Burgundy Brand Collective
Founded :
2012
Type :
Services
Size :
100-1000
Stage :
Profitable
About
We build vibrant communities around authentic brands.
For us, the goal is clear, to grow our brands to be market leaders. To make each part of the cultural fabric, loved and cherished by all.
We are an omnichannel consumer brands retailer integrating physical retail, online, and B2B distribution. Our portfolio of brands includes Provenance (India), ROYCE' Chocolate (Japan), Onitsuka Tiger (Japan), and Papabubble (Spain). We have teams and operations across all major Indian metros.
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Company social profiles
Similar jobs (1)
Posted by satish agrawal
Mumbai, Jaipur
1 - 5 yrs
₹1.5L - ₹3L / yr
retail sales
Customer Service
apparel retail sales
CSA
sales promoters
Job Description – Retail Sales / Customer Service
Position: Retail Sales Executive / Customer Service Executive
Industry: Apparel / Fashion Retail
Locations: Mumbai & Jaipur
Experience: Relevant experience in an Apparel Retail Brand
Employment Type: Full-Time
About the Role
We are looking for an energetic and customer-focused Retail Sales / Customer Service Executive to join our apparel retail team in Mumbai and Jaipur.
The ideal candidate must have prior experience working with an apparel/fashion retail brand and should possess excellent communication and customer-handling skills. The candidate will be responsible for delivering a premium in-store customer experience while achieving sales targets.
Key Responsibilities
- Welcome and assist customers in the store and understand their requirements.
- Provide personalized product recommendations based on customer preferences, occasion, size, and budget.
- Achieve individual and store-level sales targets.
- Explain product features, fabrics, fits, sizes, pricing, and promotions to customers.
- Maintain strong customer relationships and encourage repeat purchases.
- Handle customer queries, feedback, exchanges, and complaints professionally.
- Maintain proper product presentation, visual merchandising, and store standards.
- Ensure merchandise is properly displayed, tagged, sized, and replenished.
- Assist customers with trials, product selection, and styling suggestions where required.
- Coordinate with the store team for stock availability and customer requirements.
- Maintain accurate records of sales, customer interactions, and daily store activities.
- Support stock counting, inventory management, inward/outward processes, and stock replenishment.
- Ensure smooth billing and coordination with the cashier/POS team.
- Follow company policies and standard operating procedures.
- Maintain a clean, organized, and premium shopping environment.
- Stay updated on new collections, product launches, offers, and brand guidelines.
Required Skills & Qualifications
- Graduate/12th pass or equivalent; relevant retail qualification will be an advantage.
- Previous experience with an Apparel/Fashion Retail Brand is mandatory.
- Good English and Hindi communication skills.
- Strong customer-handling and interpersonal skills.
- Excellent verbal communication and presentation skills.
- Positive, confident, and customer-oriented personality.
- Strong sales and target-achievement mindset.
- Basic knowledge of POS systems and MS Office will be an advantage.
- Good understanding of apparel, fashion, fabrics, sizes, and styling will be preferred.
- Ability to work in a fast-paced retail environment.
- Willingness to work in shifts, weekends, and during peak retail periods.
Mail updated resume with salary details-
Email: etalenthire{at}gmail{dot}com
satish: 88O 27 49 743
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