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Jobs at Dr. Vaidya's
Manager - Accounts & Finance
Graphic Designer
Digital Marketing Executive
Wordpress Web Developer
The purpose of this job is to develope/maintain wordpress websites as well as handling various analytics tools for an e-commerce based Ayurvedic products company. The sites will be including but not limited to drvaidyas.com, herboturbo.com, cycloherb.com Key Responsibilities: a) Manage all the tasks related to development of wordpress applications and plugins on site. b) Liase with management and implement recommendations and changes on website. c) Ensure coordination with operations team and smooth functioning of Zoho CRM. d) Conduct daily and weekly reports on the functioning of the website with tests. e) Conduct A/B Testing on pages based on reports. f) Perform any other work as assigned. Education Qualifications: Minimum B.Tech/B.E. - Any Specialization, Computers Experience & Skills: ā¢ Minimum of 1-2 years work experience ā¢ Highly competent in wordpress, PHP, HTML, CSS, Javascript ā¢ Sound knowledge of Google cloud. ā¢ Ability to communicate in Hindi and English
Customer Service & Operations Executive
The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic ā Class XII School Leaving Certificate and secretarial diploma. Preferred ā a graduate degree in any discipline or diploma in business studies Experience: ā¢ Minimum of 1-2 years work experience in a customer service role ā¢ Highly competent in Microsoft Office i.e., Word, Excel ā¢ Typing speed and accuracy ie. typing minimum 60-70 wpm ā¢ Previous customer care experience ā¢ Able to use emails and whatsapp and communicate ā¢ Ability to communicate in Hindi and English
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