
Associate - Customer Solutions - Customer Service

About Branch International
About
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Nairobi, Mumbai and Mexico City, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.
Our mission is to deliver world-class financial services to the mobile generation.
We're interested in the rising stars with a worldly perspective, a deep interest in financial technology, and an appetite for growth.
Why Branch?
The future looks bright:
We've built a profitable business model, secured multiple rounds of funding, and already disbursed millions of loans. Now it's time to scale exponentially.
Passion is rewarded:
We're not just building a new gadget or solving for far-out futures – we're designing financial services that impact real people, communities and economies.
Your work matters:
Our teams are lean and agile which means every person not only contributes but can leave a lasting mark on the product, the business, and the lives of our global customers.
Challenges await:
The work we do at Branch isn't superficial or easily tackled – it's a real utility for people and with that comes tough challenges. That's why we need the best minds on the forefront of our mission.
More than just a paycheck
While we believe interesting work is the best reward, we also like to incentivize our employees with unlimited time off, discretionary travel to global offices, equity, and more.
Get out of your bubble
We don't solve problems for people, we solve problems with people. As part of Branch, you'll get to work in exciting places and meet people from all over the globe. And yes, you'll want to have a passport handy.
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Candid answers by the company
Branch makes it easy for people to access a loan, anytime, anywhere. People can complete the application in seconds and receive loan straight into their bank account. Visit our website to learn more.
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Role Summary
We’re seeking a seasoned Azure Data Engineer / Consultant to lead design, build, and operationalize cloud-native data solutions. You’ll partner with external clients—from discovery through Go-Live—to ingest, model, transform, and serve high-volume data using Synapse, Fabric, PySpark, and SQL. You’ll also establish best practices around CI/CD, security, and data quality within a medallion architecture.
Required Skills (at least 4+ years of relevant experience - this is a senior-level role)
- Ability to talk to the customer
- Manage the delivery of an End-To-End Enterprise project
- Fabric (or Synapse/ADF/Databricks) Data Engineering background
- Data Warehousing experience
- Basic understanding of Agentic AI
Preferred Skills & Certifications:
- DP-600, DP-700 or equivalent certification.
- Experience with Azure Purview, Data Catalogs, or metadata management tools.
- Familiarity with orchestration frameworks (ADF, Synapse Pipelines), Spark optimization (broadcast joins, partition pruning), and data-quality frameworks (Great Expectations, custom).
- Prior consulting or client-facing engagements in enterprise environments.
- Knowledge of BI tools (Power BI).
What We Offer:
- Opportunity to own and shape cutting-edge data solutions for diverse industries.
- Collaborative, outcome-driven culture with career growth and skill-building opportunities.
- Flexible hours and remote-first work model.
- Competitive compensation and benefits package.
We're looking for AI/ML enthusiasts who build, not just study. If you've implemented transformers from scratch, fine-tuned LLMs, or created innovative ML solutions, we want to see your work!
Make Sure before Applying (GitHub Profile Required):
1. Your GitHub must include:
- At least one substantial ML/DL project with documented results
- Code demonstrating PyTorch/TensorFlow implementation skills
- Clear documentation and experiment tracking
- Bonus: Contributions to ML open-source projects
2. Pin your best projects that showcase:
- LLM fine-tuning and evaluation
- Data preprocessing pipelines
- Model training and optimization
- Practical applications of AI/ML
Technical Requirements:
- Solid understanding of deep learning fundamentals
- Python + PyTorch/TensorFlow expertise
- Experience with Hugging Face transformers
- Hands-on with large dataset processing
- NLP/Computer Vision project experience
Education:
- Completed/Pursuing Bachelor's in Computer Science or related field
- Strong foundation in ML theory and practice
Apply if:
- You have done projects using GenAI, Machine Learning, Deep Learning.
- You must have strong Python coding experience.
- Someone who is available immediately to start with us in the office(Hyderabad).
- Someone who has the hunger to learn something new always and aims to step up at a high pace.
We value quality implementations and thorough documentation over quantity. Show us how you think through problems and implement solutions!
- To hire for all the sales openings
- To generate offer letters
- Providing quality candidates & Employee retention
Software Engineer – Tech Lead
- You are your own master. We don't preach you, we just allow you to Innovate, Iterate, Learn and Adapt
- Work with one of India's leading fintech unicorn company
- ESOPs in the company
Requirements
- 6+ yrs of exposure in the art of writing code and solving problems on large scale.
- Should be language agnostic, with extensive and expert programming experience in any one programming language (strong OO skills preferred).
- Deep experience in at least one general programming language. Preferred (Java,Scala, C++)
- A solid foundation in computer science, with strong competencies in data structures,
algorithms, and software design.
- Worked end to end on 2-3 complex projects
- Worked in startup like environment with high levels of ownership and commitment
- Experience in building highly scalable business applications, which involve implementing
large complex business flows and dealing with huge amount of data.
- Extensive experience on working with distributed technologies like Kafka, MongoDb,
Redis/Aerospike, MySQL, AWS etc
- Experience with multi-threading and concurrency programming
- Ability to switch between the technologies and learn new skills on the go.
Roles and responsibilities
Drive discussions to create/improve the product, process and technology
- Build abstractions and contracts with separation of concerns for a larger scope
- Rapid prototyping
- Robust and scalable web-based applications
- Do high-level design with guidance; Functional modelling, break-down of a module
- Thinking platforms & reuse, the open-source contribution will be a plus
- Do incremental changes to architecture: impact analysis of the same
- Do performance tuning and improvements in large scale distributed systems
- Mentor young minds and foster team spirit
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
About The Role
As a Front End Engineer, you’ll collaborate with the team of engineers to lead front-end development and work continually to enhance customer-facing features and front-end platforms. This is an opportunity and challenge to make an impact in the real world using exciting and new technologies.
Responsibilities
- Work on Examarly’s most complex web applications by designing, implementing, and unit testing the frontend application code.
- Work on UI frameworks and abstractions that help define a reliable, reusable and performant web platform.
- Build a next-gen UI using the latest technologies: React Native, Redux, Sass
- Help teams with defining an architecture that would scale and also encourage best practices.
- Goto person to get clarity of problem statements and also can break down into meaningful tasks.
- Influence and impact a best-in-class customer experience in your group and contribute to overall customer experience in your area.
- Work with stakeholders in defining, planning, estimating and ultimately delivering features that deliver meaningful results and business impact.
- Experience with modern UX technologies such as React Native, and nodeJS.
- Good understanding of functional programming using JavaScript
- Experience with RESTful services
- Excellent software design and coding skills and understanding of OO concepts.
- Experience with building web experiences and knowing the web technologies
- Ability to debug and resolve issues spanning multiple subsystems.
- Great analytical and problem-solving skills
- Strong expertise with HTML, CSS, Bootstrap
- Experience in working with designers and design tools such as Figma
Please note:
This is a work-from-office opportunity (5 days working)
DUKAAN - Create Your Online Store in 30 Seconds
Dukaan is an app that allows offline businesses to sell their products and services online. On our app, the users can make beautiful product catalogs (catalogs) right from a smartphone and share with their customers easily on different social media apps such as Whatsapp Business, Whatsapp, Facebook, Instagram, etc. Praised by users all over India, this app has saved declining businesses by helping them transfer their shop online. The journey has just begun and we are on a mission to make India truly Digital.
Dukaan is currently powering over 5M e-commerce stores built by Indian small businesses and growing at a crazy rate.
We are looking for a Backend Engineer to join our team who will be part of our new innovations team.
Requirements:
- Strong knowledge of Django, Django Rest Framework, and their design principles.
- Strong knowledge of Django ORM, should be able to leverage it to write complex and optimized queries (E.x Q queries, Case, When, Select related, prefetch related, Subqueries, Annotations, Aggregations, Filtering, etc.).
- Should be able to override DRF serializers, filters, and view set completely according to needs.
- Should have good experience in Class-Based Views to write the backend API.
- Sound knowledge of database design patterns and modeling them to Django models.
- Sound knowledge of how to write test cases for the APIs.
- Should be able to write optimized pythonic code adhering to python PEP standards.
- Strong knowledge of python packaging and how to architect a codebase that should be easily scalable and not get cluttered.
- Strong knowledge of REST API design patterns.
- The ability to write RAW SQL queries and further database-level coding will be a plus.
- Good Understanding of python’s asyncio, threading, and multiprocessing library, their benefits and limitations along with their appropriate use cases.
- Hands-on knowledge of celery and its corresponding message broker such as RabbitMQ, Redis, etc.
- Experience with building a CDC(Change Data Capture) pipeline will be a plus.
- Experience with Apache Kafka, Kafka connect and Debezium will be a plus.
- Experience with open source will be a plus.
- Good knowledge of Algorithms and data structures.
Responsibilities:
- Understand the ins and out of the existing codebase and have a good grasp of it.
- Write clean, stable, and scalable code.
- Write unit test cases for the APIs.
- Do whitebox and blackbox testing for your own code and as well as others if required.
- Understand and implement fast prototype solutions for business needs.
Job description:-
Build and maintain customer relationships in order to understand their needs and business priorities.
Provide excellent customer service to maintain existing affiliates and acquire new affiliates.
Manage business negotiations with customers.Build and maintain customer relationships in order to understand their needs and business priorities. Provide excellent customer service to maintain existing affiliates and acquire new affiliates. Manage business negotiations with customers. Handle business deal tracking, monitoring, closing, and other related activities as needed. Coordinate with various teams to address affiliate needs in accurate and timely manner. Implement affiliate marketing activity including email campaigns, newsletters, blog, etc to increase revenue targets. Recommend process improvements to increase revenue targets. Perform new customer acquisition through research, referrals, networking, cold calling, data feeds and emails. Set marketing and sales goals to achieve revenue growth. Provide training on affiliate management as needed. Maintain open communication with all affiliates on the day-to-day issues. Develop business strategies to improve affiliate program.
Experience:- upto 2 years















