
Associate - Customer Solutions - Customer Service

About Branch International
About
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Nairobi, Mumbai and Mexico City, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.
Our mission is to deliver world-class financial services to the mobile generation.
We're interested in the rising stars with a worldly perspective, a deep interest in financial technology, and an appetite for growth.
Why Branch?
The future looks bright:
We've built a profitable business model, secured multiple rounds of funding, and already disbursed millions of loans. Now it's time to scale exponentially.
Passion is rewarded:
We're not just building a new gadget or solving for far-out futures – we're designing financial services that impact real people, communities and economies.
Your work matters:
Our teams are lean and agile which means every person not only contributes but can leave a lasting mark on the product, the business, and the lives of our global customers.
Challenges await:
The work we do at Branch isn't superficial or easily tackled – it's a real utility for people and with that comes tough challenges. That's why we need the best minds on the forefront of our mission.
More than just a paycheck
While we believe interesting work is the best reward, we also like to incentivize our employees with unlimited time off, discretionary travel to global offices, equity, and more.
Get out of your bubble
We don't solve problems for people, we solve problems with people. As part of Branch, you'll get to work in exciting places and meet people from all over the globe. And yes, you'll want to have a passport handy.
Company video


Candid answers by the company
Branch makes it easy for people to access a loan, anytime, anywhere. People can complete the application in seconds and receive loan straight into their bank account. Visit our website to learn more.
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Roles & Responsibilities:
- Leverage the inbuilt React toolkit for creating frontend features
- Create data visualization tools, libraries, and reusable code for prospects
- Integrate designs and wireframes within the application code
- Monitor interaction of users and convert them into insightful information
- Write application interface code with JavaScript
- Enhance application performance with constant monitoring
- Translate wireframes and designs into good quality code
- Optimize components to work seamlessly across different browsers and devices
- Good understanding of CSS libraries, GIT, Sigma, Adobe XD etc.
- Proper user information authentication
- Develop responsive web-based UI
- Constant interaction with other developer teams and design team to discuss UI ideas
- A thorough review of applications needs and interfacing elements
- Translating designs and wireframes into high quality code
- Follow proper documentation for changes in application and further updates
ReactJS Developer Skills
- At least 1+ years of experience as a React.js developer.
- Must have good communication skills in English.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Complete understanding of ReactJS and its main fundamentals like JSX, Virtual DOM, component lifecycle, etc.
- Preceding experience with ReactJS workflows like Flux, Redux, Create React App, data structure libraries
- Understanding of RESTful APIs/GraphQL, HTML/CSS, ES6 (variables and scoping, array methods), code versioning tools like GIT, SVN, etc., popular frontend development tools, CI/CD tools, DevOps, performance testing frameworks like Mocha, Node + NPM
- Open-minded team player, willing to accept feedback and offer suggestions
- Good time management, project management, communication, and interpersonal skills
- Capability to write crisp and clear code based on guidelines and best practices
- Experience with user interface design.
- Knowledge of performance testing frameworks including Mocha and Jest.
- Experience with browser-based debugging and performance testing software.
- Willingness to learn modern-day tools and processes
- Good problem-solving, troubleshooting skills
- Creativity and accountability
#Benefits to Joining us:
- 5 Days Working
- 250 + Brains
- Overtime Pay
- Health Insurance for you & your family
- Leave Encashment
- Flexible job timings
- Monthly celebrations
#Interested..? Then plz apply with the below details:'
Total Work Experience?
Mention years of experience in React js –
Mention years of experience in Node js –
Current CTC:
Expected CTC:
Notice Period:
Selected candidate's day-to-day responsibilities include:
1. Working on Photoshop, Illustrator, and Figma
2. Designing infographics, posters, carousels, and journals
3. Create compelling, error-free content aligned with brand guidelines
4. Designing and creating visual assets
5. Assisting in creating graphics, illustrations, and layouts
6. Developing materials for marketing, social media, and websites
7. Staying updated with design trends
8. Researching and referencing before every project
Job Description:
Position: Business Development Executive
Exp: 2+ Years of experience
Skills:
- Must have strong knowledge of freelancing site Upwork.
- Must have inside-out knowledge of Upwork algorithms and have great sense and command on Upwork.
- Excellent Analytical & Communication Skills (Written and Oral).
- Email Etiquette, Proposal Writing, Follow-up, and Requirement Gathering.
- Must be aware of client details analysis.
We are looking for a dynamic and self-driven sales representative to join our team. As a SaaS Sales Representative, you will be responsible for driving sales of our recruitment software to new and existing customers. You will identify and qualify leads, create and deliver persuasive sales presentations, and close deals to meet and exceed sales targets.
Key responsibilities:
- - Identify and qualify potential customers through a variety of methods, including outbound calls, emails, and social media outreach
- - Understand customer needs and provide solutions through the use of our recruitment software
- - Create and deliver compelling sales presentations to potential customers, highlighting the benefits and features of our software
- - Negotiate and close deals with potential customers
- - Meet and exceed sales targets on a monthly and quarterly basis
- - Keep up-to-date with industry trends and competitive products
Qualifications:
- - 1- 4 years of experience in a SaaS sales role
- - Proven track record of meeting or exceeding sales targets
- - Excellent communication and presentation skills
- - Ability to build and maintain strong relationships with customers
- - Ability to work independently and as part of a team
- - Experience with CRM software (e.g., Salesforce) is a plus
- - Experience in the recruitment industry is a plus, but not required
If this sounds like a good fit for you, please apply with your resume and a cover letter explaining why you are interested in this role. We look forward to hearing from you!
Requirements
• Proven experience as a business developer.
• Good understanding of market research techniques, data analysis and statistics methods
• Thorough knowledge of strategic planning principles and marketing best practices
• Proficient in MS Office
• Should have in-depth knowledge about Digital Marketing, Design, Advertising & Branding industry/services.
• Excellent English communication and people skills
• Strong organizational and time-management abilities
• Creativity and commercial awareness
• Strong team player with a “can-do” attitude and passion for excellence; self-started, self-motivated and independent
Task and Responsibilities
• Outbound & Inbound calls: customer outreach/ perform cold calls.
• Lead generation
• Ability to communicate effectively on the phone: close contracts once all clients’ needs have been identified and addressed.
• Reach out to new leads in person or over the call for generating sales.
Depending upon the performance in this position, there may be different opportunities for growth within the company in the business development and sales functions.
Your Opportunity
You will primarily be responsible for implementing features & building platforms to enable on-device and device/server-side combined ML workflows. You will possess strong skills in object-oriented software design and programming. You are excited about developing new features, maintaining existing code, fixing bugs, and contributing to overall system design.
Your Impact
To design, architect, develop and maintain the backend for AI products by working closely with the Engineering Team. To ensure successful consumption of Saarthi.ai technology by APIs, SDKs, or Applications, thereby enabling productization and monetization of the AI solutions.
What You’ll Do
· Work with development teams and product managers to ideate software solutions
· Design server-side architecture
· Along with SAAS application deliverables even the client-side deliverables need to be taken care
· Develop and manage well-functioning databases and applications
· Write effective APIs
· Test software to ensure responsiveness and efficiency
· Troubleshoot, debug and upgrade software
· Create security and data protection settings
· Build features and applications with a mobile responsive design
· Write technical documentation
· Work with data scientists and analysts to improve software
What You Bring
· Proven experience as a Back-End Developer or similar role.
· Experience developing desktop applications.
· Strong working experience with back-end development using Node.JS, JavaScript.
· Strong knowledge of databases (MongoDB, PostgreSQL).
· Experience with System Design and Architecture.
· Familiarity with common stacks.
· Familiarity with Parallel Threading, Concurrent calling and Aggregation Queries.
· Ability to write quality unit tests
· Setting up CI/CD, and integrating with logging and monitoring systems for the products or platforms
· Excellent communication and teamwork skills.
· Degree in Computer Science, Statistics or relevant field
- Sketch early layout and interface concepts in collaboration with the UX Designer
- Understand and extend a visual language for interactive systems that hold up to the development process
- Creating designs with strong typography and iconography, as well as strong and unique branding
- Constructing clean and organized creative deliverables that adhere to style guidelines
- To work in the form of a creative team and become a positive addition to our company culture
Requirements
- Some knowledge of HTML/CSS/Javascript
- Some formal design training
- Strong portfolio that reflects your experience with diverse designs demonstrating a passion for design
- An understanding of interactive design
- An understanding of interactivity and the Web and the fundamentals of information architecture, hierarchy, and layout
- Motivated and organized
- Dedicated and accountable
- Careful attention to detail
- An eagerness to collaborate across disciplines with team members at all levels
- The ability to both work autonomously and as part of a team
- Able to effectively communicate and coordinate with other disciplines to ensure the visual design is communicating the desired message.
- Solid working knowledge of Adobe Creative Suite, including Photoshop, Illustrator, and InDesign, and familiarity with After Effects (in order to quickly animate designs)
- Solid working knowledge of Figma.

As Lead Software Engineer, we are looking for a person who loves to engineer design specs into usable interactions. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the development team to understand and bridge the gap between graphical design and technical implementation, taking an active role and defining how the application looks as well as how it works.
This is an innovative role and requires a candidate who is extremely motivated, dedicated, and passionate about development. It's a high growth opportunity to be part of a fast-growing startup!
Key Responsibilities :
- Build scalable web applications using MERN Stack
- Convert visual designs to UI elements with an acute eye for detail and design fidelity
- Make web applications responsive and cross-browser compatible
- Optimize application performance and reduce page loading speed
- Collaborate with various teams to develop new features
- Ability to work under pressure and deliver projects with tight deadlines
- Implement unit tests and integration tests to drive development efficiency.
Requirements :
- 3 years of work experience comprising of Backend(preferably NodeJS), Frontend (React/Angular) and Software Design/Architecture
- 2+ years experience building Production grade applications on ReactJS or Angular - STRICT REQUIREMENT
- Expertise in building UI components in a reusable manner.
- Knowledge of messaging services like Apache Kafka, RabbitMQ
- Experience in integrating REST APIs and developing data processing pipelines
- Experience in distributed web services development and chaining
- Understanding of cloud services like AWS and GCP
- Experience with DevOps technologies such as Docker, Kubernetes, Jenkins, CI/CD, etc
- Experience in working with Mapping Library like Google Maps, Mapbox or Leaflet is a plus.
Salary - 4-6.5 lpa

