
Associate - Customer Solutions - Customer Service

About Branch International
About
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Nairobi, Mumbai and Mexico City, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.
Our mission is to deliver world-class financial services to the mobile generation.
We're interested in the rising stars with a worldly perspective, a deep interest in financial technology, and an appetite for growth.
Why Branch?
The future looks bright:
We've built a profitable business model, secured multiple rounds of funding, and already disbursed millions of loans. Now it's time to scale exponentially.
Passion is rewarded:
We're not just building a new gadget or solving for far-out futures – we're designing financial services that impact real people, communities and economies.
Your work matters:
Our teams are lean and agile which means every person not only contributes but can leave a lasting mark on the product, the business, and the lives of our global customers.
Challenges await:
The work we do at Branch isn't superficial or easily tackled – it's a real utility for people and with that comes tough challenges. That's why we need the best minds on the forefront of our mission.
More than just a paycheck
While we believe interesting work is the best reward, we also like to incentivize our employees with unlimited time off, discretionary travel to global offices, equity, and more.
Get out of your bubble
We don't solve problems for people, we solve problems with people. As part of Branch, you'll get to work in exciting places and meet people from all over the globe. And yes, you'll want to have a passport handy.
Company video


Candid answers by the company
Branch makes it easy for people to access a loan, anytime, anywhere. People can complete the application in seconds and receive loan straight into their bank account. Visit our website to learn more.
Product showcase
Photos
Connect with the team
Similar jobs
We're seeking a detail-oriented and organized Data Entry Executive to join our event company. As a Data Entry executive, you will be responsible for accurately and efficiently entering data related to events, clients, and vendors into our database.
Key Responsibilities:
1. Data Entry: Accurately and efficiently enter data into our database, including event details, client information, vendor contracts, and other relevant information.
2. Data Management: Maintain accurate and up-to-date records, ensuring data integrity and consistency.
3. Event Coordination: Assist event coordinators with data-related tasks, such as tracking RSVPs, managing attendee lists, and coordinating logistics.
4. Vendor Management: Assist with vendor communication, contract management, and data entry related to vendor contracts.
6. Reporting: Generate reports and provide data insights to support event planning and decision-making.
7. Quality Control: Perform quality control checks to ensure accuracy and completeness of data.
Requirements:
1. Education: High school diploma or equivalent required; associate's or bachelor's degree preferred.
2. Experience: 1-2 years of data entry experience, preferably in an event planning or related industry.
3. Skills:
- Proficient in Microsoft Office, particularly Excel.
- Experience with database management software (e.g., Eventbrite, Salesforce).
Strong attention to detail and organizational skills.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and meet deadlines.
4. Physical Demands: Ability to sit for extended periods, typing, and computer work.
5. Exp in SQI / CRM
Job Opportunity: AWS Infrastructure Engineer
- Location: Anywhere, Permanent Remote
- Work Mode: Remote, Work from Home
- Payroll Company: Talpro India
- Experience Required: 4+ Years
- Notice Period: Immediate Joiner Only
Key Responsibilities:
- Cloud Infrastructure Design & Management:
- • Architect, deploy, and maintain AWS services like EC2, S3, VPC, RDS, IAM, Lambda
- • Build secure, scalable cloud environments on AWS; Azure/GCP exposure is a plus
- Security & Compliance:
- • Implement security best practices using IAM, GuardDuty, Security Hub, WAF
- • Apply patching and security updates for Linux and Windows systems
- Networking & Connectivity:
- • Configure and troubleshoot AWS networking (VPC, TGW, Route 53, VPNs, Direct Connect)
- • Manage hybrid environments and URL filtering solutions
- Server & Service Optimization:
- • Optimize Apache, NGINX, MySQL/PostgreSQL on Linux and Windows platforms
- • Ensure server health, availability, and performance
- Firewall & Access Control:
- • Hands-on with physical firewalls like Palo Alto and Cisco
- Support & Integration:
- • Provide L2/L3 support and ensure quick incident resolution
- • Collaborate with DevOps, application, and database teams
- Automation & Monitoring:
- • Automate using Terraform, CloudFormation, Bash, or Python
- • Monitor and optimize using CloudWatch, Trusted Advisor, and Cost Explorer
Must-Have Skills:
- 4+ years of hands-on experience with AWS Cloud
- System administration for both Linux and Windows
- Expertise in AWS networking and security
- Proficiency with Terraform or CloudFormation
- Scripting skills in Bash or Python
- Experience managing Apache, NGINX, MySQL/PostgreSQL
- Familiarity with Palo Alto or Cisco firewalls
Knowledge of AWS monitoring tools like CloudWatch and Trusted Advisor
Good to Have Skills:
- Exposure to multi-cloud environments like Azure or GCP
- RHCSA or MCSE certification
- Strong collaboration and DevOps integration skills
Certifications Required:
- AWS Certified Solutions Architect (Mandatory)
- RHCSA or MCSE (Preferred)
Summary:
We are looking for an AWS Infrastructure Engineer to manage and secure scalable cloud environments. This role requires hands-on AWS experience, strong system admin skills, and automation expertise. If you’re certified, skilled in modern cloud tooling, and ready to work in a dynamic tech environment, we’d love to connect with you.
Job Description: Product Manager for GenAI Applications on Data Products About the Company: We are a forward-thinking technology company specializing in creating innovative data products and AI applications. Our mission is to harness the power of data and AI to drive business growth and efficiency. We are seeking a dynamic and experienced Product Manager to join our team and lead the development of cutting-edge GenAI applications. Role Overview: As a Product Manager for GenAI Applications, you will be responsible for conceptualizing, developing, and managing AI-driven products that leverage our data platforms. You will work closely with cross-functional teams, including engineering, data science, marketing, and sales, to ensure the successful delivery of high-impact AI solutions. Your understanding of business user needs and ability to translate them into effective AI applications will be crucial. Key Responsibilities: - Lead the end-to-end product lifecycle from ideation to launch for GenAI applications. - Collaborate with engineering and data science teams to design, develop, and deploy AI solutions. - Conduct market research and gather user feedback to identify opportunities for new product features and improvements. - Develop detailed product requirements, roadmaps, and user stories to guide development efforts. - Work with business stakeholders to understand their needs and ensure the AI applications meet their requirements. - Drive the product vision and strategy, aligning it with company goals and market demands. - Monitor and analyze product performance, leveraging data to make informed decisions and optimizations. - Coordinate with marketing and sales teams to create go-to-market strategies and support product launches. - Foster a culture of innovation and continuous improvement within the product development team. Qualifications: - Bachelor's or Master's degree in Computer Science, Engineering, Business, or a related field. - 3-5 years of experience in product management, specifically in building AI applications. - Proven track record of developing and launching AI-driven products from scratch. - Experience working with data application layers and understanding data architecture. - Strong understanding of the psyche of business users and the ability to translate their needs into technical solutions. - Excellent project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously. - Strong analytical and problem-solving skills, with a data-driven approach to decision making. - Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams. - Passion for AI and a deep understanding of the latest trends and technologies in the field. Benefits: - Competitive salary and benefits package. - Opportunity to work on cutting-edge AI technologies and products. - Collaborative and innovative work environment. - Professional development opportunities and career growth. If you are a passionate Product Manager with a strong background in AI and data products, and you are excited about building transformative AI applications, we would love to hear from you. Apply now to join our dynamic team and make an impact in the world of AI and data.
- Over all 2-4 years’ experience in Inventory Management System and customization with third party systems,
- Atleast 2 years of hands on experience in Cramer 8 or Above version and customisations using Cramer integrations.
- Java/PL SQL Development hands on experience.
If you were looking for a rocket-ship, this is it!
* 1+ years of experience with web development building good quality production software
* Proficiency in at least one of: Ruby/Rails or Elixir/Phoenix (Good working knowledge of Elixir, OTP or OO programming)
* Gained good knowledge of working with APIs and performance optimisation to identify bottlenecks and bugs, and devise solutions to these problems
* Familiar with data stores like PostgreSQL & Redis
* You write clean code, automate and continuously deploy it in fast development cycles.
* Experience in designing and building scalable and distributed systems
* Experience with CICD using Gitlab or AWS CodePipeline/CodeDeploy (Exposure to AWS is highly desirable)
* You are proactive and pay attention to the security, scalability, performance, availability and usability of systems.
We are currently looking for a Senior SEO and PPC Marketing Expert who will work with a team of developers, Product Owner, and Managers. You shall be responsible for conceiving and conducting the user research to translate them into actionable best SEO practices, activities and paid campaigns. You will also design the overall accessibility and 'findability' of the mobile application and web-platform, as well as other associated websites.
- Gather the user requirements in collaboration with the Product Owner and Manager.
- Prepare and present the rough drafts to internal teams.
- Assist in translating best practices that lead to targeted organic user experiences.
- Helping to facilitate the product owners' product visions by researching, conceiving and implementing best SEO + PPC practices to achieve the targest.
- Help identify design problems and devise elegant solutions.
- Work with the team to create a strategic design and SEO decisions related to core, and new, functions and features.
- Take a user-centered design approach and rapidly test and iterate your designs.
- Collaborate with a cross-functional team of designers, product managers, and leads on all phases of the product development life cycle
- Incorporate best practices for accessibility, usability, web performance, and design into our products and ultimately champion more consistent and delightful user experience.
- Work with front-end developers and designers in all aspects of UX development.
- Perform research, evaluations, and validations of moderate complexity.
- Provide solutions using appropriate research methodology, tools, and protocols considering a user-centered approach.
- Perform usability/heuristic evaluations and validations across the product or solution life-cycle.
Minimum Eligibility:
- Minimum 3 -4 years of experience in SEO and PPC
- Ability to effective communications and collaboration with other designers and product owners/managers to ensure the best possible ways of UX experience.
- Creative and Artistic nature.
- Knowledge of PPC and automation platforms would be ideal
- Experience in taking input from multiple sources and synthesizing it into coherent design ideas.
Tacnik is an award-winning technology startup founded in 2016, Tacnik’s USP is its ability to combine myriad technologies — Virtual Reality, Augmented Reality, IoT, Gesture Technology, App Development & Game Development— to create holistic experiences for clients.
In the last 4 years, they’ve developed experiential tech solutions for a wide range of companies, many of which have been life-changing for their users. From global tech giants like Facebook, Amazon, and LinkedIn to home-grown startups like PayTM and Myntra to more traditional organizations like Tech Mahindra, the Tamil Nadu Government, BIRD-NABARD, and the Delhi Police.
Tacnik has also designed a scalable virtual events platform called Samaaro. Samaaro is designed keeping with the goal of making virtual events as life-like as possible. From industry conferences, trade shows, and fairs to exhibitions and online community meets, Saamaro has a host of features specially to make virtual events as immersive as possible. Given the burgeoning need for holding events virtually without compromising on the quality of the experience, Samaaro has seen rapid growth in the last few months, not only in India but across the globe.
Job
We are looking for a senior designer to join our design team and lead us in our design projects. You will be required to oversee the design project from end to end, starting from conceptualization to completion. You will also need to coordinate with the market team and lead your design team towards producing high-quality designs. Your contribution will add value to the team and the end product, directly impacting our customer satisfaction and profits. Ultimately, you will ensure the design team promotes our brand by delivering high-quality pieces on tight deadlines.
Skills
· Hands-on experience with conceptualizing design projects, coordinating with creative teams, and working on its execution.
· Guide teams towards finishing projects and campaigns.
· Approve and implement various policies to improve the department.
· Hold a position of responsibility and have a scope for growth to other job roles.
· Excellent IT skills, especially with design and photo-editing software
· Exceptional creativity and innovation
· Excellent time management and organizational skills
· Accuracy and attention to detail
· An understanding of the latest trends and their role within a commercial environment
· Professional approach to time, costs, and deadlines
Responsibilities
· Oversee conceptualization of design projects.
· Create execution plans for projects and see them through to completion.
· Ensure the design team and designers are producing quality work.
· Conceptualise original and unique designs and illustrations.
· Choose the right images, typography, graphics, and layouts for the project.
· Refine images, fonts, and layouts using graphic design software
· Generate ideas to portray concepts and advertise products/services
· Increase user-friendliness in digital products
· Ensure the products created are user-friendly and convey brand consistency with all projects.
· Coordinate between marketing and design teams to ensure smooth flow of work and
· Stay up to date with the changing trends in the field and best practices.
Requirements
· Proven work experience as a Senior Designer, Graphic Designer, or similar role
· Portfolio of completed design projects
· Hands-on experiences with image editing software, like Photoshop and Adobe Illustrator
· Proficient in design software (e.g. InDesign and Balsamiq)
· Strong aesthetic skills with the ability to combine various colors, fonts, and layouts
· Attention to visual details
· Ability to meet deadlines and collaborate with a team
Job Details
· Job Location: Bengaluru
· Company/Industry: IT/Software
· Position/Role: Senior Graphic Designer
· Website: http://samaaro.com/
· LinkedIn: https://www.linkedin.com/company/tacnik/
·
Product Manager
Responsibilities:
- Manage agile product development process from product management point of view
- Develop and implement product strategies consistent with company vision
- Develop and maintain an understanding of the product, market, and competition
- Develop product positioning and go to market strategy
- Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and products
- Identify areas for growth and create strategic product line roadmaps to help drive adoption of the product and differentiating features
- Analyze potential partner relationships for the product and lead the effort to integrate our applications with other leading industry systems
- Work with QA engineers to create test plans
- Serve as an in-house expert for our products and become the go-to person for all functional issues
- Keep abreast of the goings-on in the industry
- Make creative recommendations to expand product base and vision
- Manage all lifecycle stages for a product from ideation through sunset, with responsibility for ensuring that deliverables are understood and releases are delivered on time.
Skills Required:
- In-depth knowledge of Agile methodology for product development
- In-depth knowledge of SCRUM & JEERA
- Outstanding communication, presentation and leadership skills.
- Excellent organizational and time management skills.
- Sharp analytical and problem-solving skills.
- Creative thinker with a vision.
- Attention to details.
- In depth knowledge of following technologies:
- Frontend:
- Angular 2+, typescript. (Required)
- Backend:
- Django/DjangoREST, Python (Prefered) or NodeJs.
- Good experience of microservices.
- Mobile:
- Flutter/Dart or other Core Android/IOs development.
- DevOps:
- Good understanding of AWS which includes(All required):
- Good expertise in Linux.
- EC2 instance management.
- Scalability (Horizontal or Vertical) which includes autoscaling.
- Proper use of S3 for static file management.
- SNS or AWS email service.
- AWS resource cost optimization.
- Proper knowledge of Load Balancers.
- Other:
- Bitbucket/GIT pipelines for automatic build and deploy.
- JIRA.
- Testing with professional test cases.
- Database: SQL and NoSQL.
Experience :
- Minimum 4-7 years of experience as a Product Manager
- Masters in Computer Science, Engineering or similar relevant field
















