
Associate - Customer Solutions - Customer Service

About Branch International
About
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Nairobi, Mumbai and Mexico City, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.
Our mission is to deliver world-class financial services to the mobile generation.
We're interested in the rising stars with a worldly perspective, a deep interest in financial technology, and an appetite for growth.
Why Branch?
The future looks bright:
We've built a profitable business model, secured multiple rounds of funding, and already disbursed millions of loans. Now it's time to scale exponentially.
Passion is rewarded:
We're not just building a new gadget or solving for far-out futures – we're designing financial services that impact real people, communities and economies.
Your work matters:
Our teams are lean and agile which means every person not only contributes but can leave a lasting mark on the product, the business, and the lives of our global customers.
Challenges await:
The work we do at Branch isn't superficial or easily tackled – it's a real utility for people and with that comes tough challenges. That's why we need the best minds on the forefront of our mission.
More than just a paycheck
While we believe interesting work is the best reward, we also like to incentivize our employees with unlimited time off, discretionary travel to global offices, equity, and more.
Get out of your bubble
We don't solve problems for people, we solve problems with people. As part of Branch, you'll get to work in exciting places and meet people from all over the globe. And yes, you'll want to have a passport handy.
Company video


Candid answers by the company
Branch makes it easy for people to access a loan, anytime, anywhere. People can complete the application in seconds and receive loan straight into their bank account. Visit our website to learn more.
Product showcase
Photos
Connect with the team
Similar jobs
Role & Responsibility -:
Create close working relationships with Product, Strategy, Marketing, and Engineering, to shape and deliver design vision and strategy
Gather and evaluate user requirements in collaboration with product managers and engineers
Illustrate design ideas using storyboards, process flows and sitemaps
Practice an iterative, user-centered design approach and create best-in-class deliverables in every phase of the UX design lifecycle.
Lead discovery sessions and brainstorms.
Develop user flows, wireframes, UI mockups and prototypes that clearly illustrate how sites, feature function and look like
Present concepts, ideas and potential solutions to stakeholders and senior management and implement their feedback.
Participate actively in UX testing and revise designs after synthesizing test results.
Utilize deep knowledge of UX best practices and trends in media, online learning and emerging
Identify and troubleshoot UX problems (e.g. responsiveness)
Creating and maintaining a site-wide style guide

PinnacleWorks has an urgent opening for a Senior Laravel Developer having a rich experience in web development & strong knowledge of Object-Oriented Programming & Database concepts. You will be responsible for building high-performing, scalable,enterprise-grade applications.
What will you do?
- Build high-quality web applications from scratch using Laravel.
- Troubleshooting issues in the implementation and debug builds.
- Design, build and maintain efficient, reusable, and reliable code to ensure the applications' best possible performance, quality, and responsiveness.
- Contribute in all phases of the development lifecycle.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Prepare and maintain all applications utilizing standard development tools.
- Keep abreast of new trends and best practices in web development.
- Learn new Software/frameworks/ languages/ technology with ease.
- Finalizing back-end features and testing web applications.
- Refactor, optimize and improve the existing codebase for maintenance and scale.
- Solve complex performance problems and architectural challenges.
- Will be incharge of a small team of Developers.
- Will take ownership of one or more modules of a platform.
Skills Required
- Excellent working knowledge of PHP-based MVC framework Laravel
- Excellent knowledge of PHP, HTML, CSS & Javascript and understanding of Database concepts & working knowledge of MySQL
- Prior Experience of managing/handling a small team of developers would be an added advantage.
- Understanding the fully synchronous behavior of PHP
- Understanding of MVC design patterns
- A clear understanding of RESTful API development standards
- Passion for best design and coding practices and a desire to develop new bold ideas.
- Understanding fundamental design principles behind a scalable application
- Creating database schemas that represent and support business processes
- Proficient understanding of code versioning tools, such as Git
- Excellent problem-solving skills
- Understanding managing Linux servers & AWS/GCP
- Hands-on experience with Redis
Software QA Automation Engineer
Experience: 1+ year
Location: Pune, India
FlytBase is looking for passionate and hardworking Software QA Automation Engineers to join our rapidly growing team. As a Software QA Automation Engineer, you will be responsible for the planning and implementation of tests that prove the functional and non-functional requirements of the system.
About FlytBase
FlytBase is a deep-tech startup that provides hardware-agnostic software solutions to automate and scale drone operations. It is the world’s first Internet of Drones Platform (IoD) that allows seamless & cloud-connected deployment of intelligent drone fleets for a variety of business applications. The team comprises young engineers and designers from top-tier universities such as IIT-B, IIT-KGP, University of Maryland & Georgia Tech, and with deep expertise in drone technology, computer science, electronics, and robotics.
The company is headquartered in Silicon Valley, California, USA, and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase won the Global NTT Data Innovation Contest in Tokyo, Japan. FlytBase was also awarded the TiE50 Top Startup award by TiE Silicon Valley.
Role and Responsibilities:
- Designing and developing test automation scripts for a web application (Angular) using test automation guidelines.
- Proficient in end-to-end testing for both Web and mobile applications.
- Build tools and frameworks to aid continuous delivery, deployment, and debugging.
- Supporting the development team and software engineers during the development and testing phase.
- Prepare defect reports and report test progress.
Experience/Skills:
- Experience in Automation Testing with Cypress, Selenium, or similar end-to-end testing tools.
- Experience with Regression, Smoke testing, API, and Backend testing.
- Experience with non-functional testing, performance, and vulnerability testing.
- Excellent knowledge of testing skills (design test plan and test strategy, writing and executing test cases, opening bugs, verifying bugs, etc).
- A team player, and fast learner with good interpersonal, verbal, and written communication skills.
Compensation:
This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit, and alignment with the company’s long-term business strategy.
Perks:
- Fast-paced Startup culture
- Hacker mode environment
- Enthusiastic and approachable team
- Professional autonomy
- Company-wide sense of purpose
- Flexible work hours
- Informal dress code
● Medical Program implementation On Ground as per scope of work.
● Liasoning with authorities for smooth operations.
● Managing Team deliverables.
● Conduct training and capacity building of local resources.
● Source medical personnel and implementation managers at specific locations where
required.
● Publish daily status updates and reports during the assessment.
● Drive health outcomes as per project specifications.
● Ensure quality of on ground operations and implement as per SOPs
● Escalate related risks and concerns when necessary
● Take responsibility for more than one aspect of business unit performance, e.g. cost
management, customer service levels, Vendor Management
● Take up client relationship management responsibilities.

What Makes You A Great Fit:
● 3+ years of experience in a full stack development environment.
● Good understanding of data structures and algorithms.
● Experience with deployments.
● PostgreSQL or any other RDMS.
● Experience in project management, and documentation
Skills: Ruby on Rails, Vue JS, HTML, CSS
Work Mode: Work from home
Salary: Negotiable
Some of your key responsibilities would be:
1. Write simple, understandable, testable, and efficient code with a focus on solid
technical stability and performance.
2. Drive technical improvement by applying software craftsmanship in everyday work
as well as by identifying and executing larger refactoring/improvement
initiatives.
3. Contribute in the implementation of complex features and design work within the
team.
4. Being part of cross-team technical initiatives
5. Participate in and contribute to the team's Agile practices.
6. Take responsibility in maintaining high engineering standards, commitment to the
product and respect and attitude towards others.
We would love to hear about:
1. Hands-on experience with modern Ruby on Rails practices and development.
2. Experience with writing clean, maintainable and scalable code
3. Good awareness of the Ruby on Rails ecosystems and being in touch with the latest developments in this area
4. Experience in developing backend APIs/services, and micro-service architecture. APIs for mobile apps in particular is a bonus.
5. Have a clear understanding of database technologies, with previous experience with PostgreSQL being a bonus
6. A high-performance mindset to deliver good quality code and also an understanding of the product
Why Join us:
● Flexible timings
● Flexibility to work remotely
● We are looking for like-minded individuals who are passionate about code and are
enthusiastic about building great software.
● Work with founders closely
Our Values:
Ownership | Invest in Employees | Trust | Long Term | Meritocracy | Growth mindset
Job Title -Senior Java Developers
Job Description - Backend Engineer - Lead (Java)
Mumbai, India | Engineering Team | Full-time
Are you passionate enough to be a crucial part of a highly analytical and scalable user engagement platform?
Are you ready learn new technologies and willing to step out of your comfort zone to explore and learn new skills?
If so, this is an opportunity for you to join a high-functioning team and make your mark on our organisation!
The Impact you will create:
- Build campaign generation services which can send app notifications at a speed of 10 million a minute
- Dashboards to show Real time key performance indicators to clients
- Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds
- Building highly available & horizontally scalable platform services for ever growing data
- Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability
- Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed
- You will build backend services and APIs to create scalable engineering systems.
- As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
- You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
- Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.
- Identify and improvise areas of improvement through data insights and research.
What we look for?
- 5-9 years of experience in backend development and must have worked on Java/shell/Perl/python scripting.
- Solid understanding of engineering best practices, continuous integration, and incremental delivery.
- Strong analytical skills, debugging and troubleshooting skills, product line analysis.
- Follower of agile methodology (Sprint planning, working on JIRA, retrospective etc).
- Proficiency in usage of tools like Docker, Maven, Jenkins and knowledge on frameworks in Java like spring, spring boot, hibernate, JPA.
- Ability to design application modules using various concepts like object oriented, multi-threading, synchronization, caching, fault tolerance, sockets, various IPCs, database interfaces etc.
- Hands on experience on Redis, MySQL and streaming technologies like Kafka producer consumers and NoSQL databases like mongo dB/Cassandra.
- Knowledge about versioning like Git and deployment processes like CICD.
What’s in it for you?
- Immense growth, continuous learning and deliver the best to the top-notch brands
- Work with some of the most innovative brains
- Opportunity to explore your entrepreneurial mind-set
- Open culture where your creative bug gets activated.
If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success!
So let’s converse! Our inquisitive nature is all keen to know more about you.
Skills
JAVA, MONGO, Redis, Cassandra, Kafka, rabbitMQ


Who we are:
FlexiLoans is a technology based Digital financing platform started with an endeavor to solve the problems that small businesses face in accessing Quick, Flexible and Adequate funds for growing their Businesses. Our vision is to give "Financial access at a click". Our talent pool has rockstars from diverse backgrounds - ex- Founders, investment bankers, e-commerce and payments with the passion to make a difference to the lives of 70 mn+ MSME businesses in India.
FlexiLoans.com is a pioneer in the ecosystem-based digital lending for small businesses in India. Till date, we have disbursed over 45,000+ loans worth over Rs. 1600 Crs+ to small sized businesses across 1,600+ cities without having a single branch! We are the leaders in using technology and risk models that focus on alternate / surrogate methods for scoring customers. Our origination is 100% digital with over 100 embedded partnerships like Amazon, Flipkart, Nykaa, Paisabazaar, etc. for providing credit access to MSME businesses.
Founded by CA/ISB alumni, FlexiLoans is funded by marquee bankers such as Sanjay Nayar (Chairman, KKR and Ex-CEO, Citibank South Asia), Gunit Chaddha (Ex-CEO, Deutsche Bank, Asia Pacific), Anil Jaggia (Ex-CIO, HDFC Bank), Vikram Sud (Ex-COO, Kotak Mahindra Bank), Narayan Seshadri (Ex-Managing Partner, KPMG), Gopal Srinivasan (Chairman, TVS Capital) and Siddharth Parekh (Co-Founder, Paragon Partners) to name a few.
Our product offerings and value proposition can be accessed on our website: https://www.flexiloans.com/
FLEXILOANS VALUES - COLLABORATION | AGILITY | INNOVATION | RESPECT | OWNERSHIP
Why join us?
A two times certified ‘Great Place to work’ workplace, at FlexiLoans you will be working with top tier talent from diverse backgrounds hungry to make a dent in the MSME universe. We believe in people owning what you do and providing support to folks for making decisions (sometimes even wrong decisions!) all the while learning and growing with the organization. FlexiLoans is your front row seat to the MSME Fintech revolution in India!
What you will work on:
- Develop User interfaces for Modern Rich Internet Applications with the latest Front End Technologies
- Perform product analysis and development tasks of an increasingly complex nature which may require extensive research and analysis.
- Writing tested and documented JavaScript, HTML and CSS
- Make design and technical decisions for AngularJS/React projects.
- Develop application code and unit test in the AngularJS/React, Rest Web Services and Java technologies for the Application Development Center.
- Ensuring high performance
The ideal candidate:
- Strong expertise with HTML, CSS, and writing cross-browser compatible code.
- Good understanding of AJAX and JavaScript Dom manipulation Techniques
- Experience with RESTful services
- Experience in JavaScript build tools like grunt or gulp
- Expert in any one of the modern JavaScript MV-VM/MVC frameworks (AngularJS/React, jQuery, NodeJS, Grunt JS)
- Familiar with testing frameworks (Ex. Jasmine)
- Test runner framework (Ex. Karma)
- Hand on and implements complex AngularJS applications, directives, controllers, services Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
Qualification and Experience:
- 3+ years’ Experience with Angular
- BS/BE/BTECH degree in Computer Science or Engineering


We are looking for an IMMEDIATE JOINER - As Java Developer you will be responsible for creation and implementation of backend services (API / Microservice).
Roles & Responsibilities:
- Designing and developing performant REST APIs, Microservices.
- Data Model design.
- Participating in requirements analysis.
- Writing clean, scalable code and Implementing unit tests.
- Participating in peer code reviews.
- Optimizing the overall performance of Application.
- Strong focus on data governance and security.
- Be a strong Agile team member.
Skills:
- Conceptually strong in Design Patterns and OOP
- Hands on with technologies like Spring Boot, Java Web services/APIs (SOAP, REST, JSON, Maven, Gradle, jUnit)
- Working knowledge with AWS is a must.
- Excellent understanding of data structures, threading.
- Working knowledge with any of the Unit Test Frameworks such as jUnit.
- Good problem-solving skills. Attention to details.
- Should be a quick learner and keen on learning new technologies.
- Strong in debugging, troubleshooting and performance tuning for SQL queries
- Proficient in RDBMS (MySQL, Mssql) and NoSQL databases (mongo, HBase)
- Excellent oral and written communication skills.
Additional Skills (Optional):
- Exposure to Node.js / python
- Exposure to Lambda functions.
- Exposure to AWS Data Storage.
- Knowledgeable on TDD.
Qualifications & Experience:
- BE/B.Tech, ME/MTech. 7+ years of Java development experience, including Spring, Spring Boot

We are looking for a Full Stack Laravel Developer who is dedicated to the craft, writes code that they are proud of and can hit the ground running.
You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.
Responsibilities
- Write “clean”, well-designed code
- Produce detailed specifications
- Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
- Contribute in all phases of the development lifecycle
- Follow industry best practices
- Develop and deploy new features to facilitate related procedures and tools if necessary
Requirements
- Proven software development experience in Laravel Framework
- Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc
- Good knowledge of relational databases, version control tools and of developing web services
- Passion for best design and coding practices and a desire to develop new bold ideas
- BS/MS degree in Computer Science, Engineering or a related subject



