
Associate - Customer Solutions - Customer Service

About Branch International
About
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Nairobi, Mumbai and Mexico City, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.
Our mission is to deliver world-class financial services to the mobile generation.
We're interested in the rising stars with a worldly perspective, a deep interest in financial technology, and an appetite for growth.
Why Branch?
The future looks bright:
We've built a profitable business model, secured multiple rounds of funding, and already disbursed millions of loans. Now it's time to scale exponentially.
Passion is rewarded:
We're not just building a new gadget or solving for far-out futures – we're designing financial services that impact real people, communities and economies.
Your work matters:
Our teams are lean and agile which means every person not only contributes but can leave a lasting mark on the product, the business, and the lives of our global customers.
Challenges await:
The work we do at Branch isn't superficial or easily tackled – it's a real utility for people and with that comes tough challenges. That's why we need the best minds on the forefront of our mission.
More than just a paycheck
While we believe interesting work is the best reward, we also like to incentivize our employees with unlimited time off, discretionary travel to global offices, equity, and more.
Get out of your bubble
We don't solve problems for people, we solve problems with people. As part of Branch, you'll get to work in exciting places and meet people from all over the globe. And yes, you'll want to have a passport handy.
Company video


Candid answers by the company
Branch makes it easy for people to access a loan, anytime, anywhere. People can complete the application in seconds and receive loan straight into their bank account. Visit our website to learn more.
Product showcase
Photos
Connect with the team
Similar jobs
RESPONSIBILITIES & DUTIES:
• Coordinate executive communications, including taking calls, responding to emails and interfacing with clients.
• Prepare internal and external corporate documents for team members and industry partners.
• Schedule meetings and appointments and manage travel itineraries.
• Arrange corporate events to take place outside of the workplace, such as fund-raising events and staff appreciation events. • Maintain an organized filing system of paper and electronic documents.
• Uphold a strict level of confidentiality.
• Develop and sustain a level of professionalism among staff and clientele.
QUALIFICATIONS & SKILLS:
• Minimum of 2+ years of experience as an Executive Assistant reporting directly to senior management.
• Advanced Microsoft Office skills, with the ability to become familiar with firm-specific programs and software.
• Proficiency in collaboration and delegation of duties.
• Strong organizational, project management, and problem-solving skills with impeccable multi-tasking abilities.
• Exceptional interpersonal skills.
• Friendly and professional demeanor.
Appitsimple is an all-remote organization with a team of 150+ members. With over 300 customers of SoftwareSuggest and 2000+ customers of CallHippo, AppItSimple has a dominant presence over the globe.
URL: https://appitsimple.com/about" target="_blank">https://appitsimple.com/about
Check: SoftwareSuggest: https://www.softwaresuggest.com/" target="_blank">https://www.softwaresuggest.com/
Established in 2014, SoftwareSuggest helps discover top Business Software & Service Providers. It just so happens to be the largest privately-held platform of its kind in India and the fastest-growing one.
Here, at Software Suggest, we list, review, compare and provide free consultations for business software and services. Our goal is to match your business needs with the right software.
-Monthly traffic of over 300000 unique visitors
-12794 software listed across 425 categories
-357,551 businesses (and counting!) have used Software Suggest to find the perfect software for their exact requirements.
Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.
Experience- 1 year
Please note- Male Candidates required
Job Description:-
- Manage the overall accounting and bookkeeping for the organization including accounts payable and receivable, inventory and capital assets, banking, and payroll functions
- Work closely with the Director of Finance and Operation to handle revenue for all development initiatives and strategies.
- Supervised of accounting system and book-keeping of SoftwareSuggest and CallHippo.
- Ensure that all applicable tax laws are in proper compliance i.e. Service tax, TDS, GST, PTAX, etc.
- Ensure that system and information are compatible to produce consolidated reports and accounts.
- Provide administrative assistance, including oversight of facility vendors and contracts, and establishing and managing vendor accounts and relationships.
- Provide monthly financial reporting and analysis of financial statements, including a statement of activities, fund balance, and sources/uses of funds, to the CFO and, as requested, to the Board of Directors.
- Ensure that SoftwareSuggets is reconciled on weekly basis - reconciling to bank statements, trade creditors and debtors, dealing with posting errors, etc...
- Produce a weekly summary of accounts including cash flow and trade creditors.
- Produce monthly reports of the Balance sheet, Bank Statement, Cash and Fund flow statement, etc...
- Provide advice on financial matters to the management team.
Job Title: HR Executive.
Reporting: HR Manager
Location: Bangalore (Work from home till further confirmation)
Company URL: http://www.sportzvillage.com">www.sportzvillage.com
About – HR Executive, Sportz Village
We are looking for a bright, and qualified HR Executive to join our team. He/she will be primarily accountable for Onboarding, Documentation, BGV, Employee engagement, Grievance and Exit etc. Ultimately you will make strategic decisions for our company so that we hire, develop, and retain qualified employees.
Key Accountabilities
- Provide People services throughout the employee's lifecycle which includes but not limited to: Onboarding/Off-boarding
- Document verification and Background check for new recruits
- Maintain employee files and records in electronic and paper form
- Co-ordination for Bank accounts, Health Insurance
- Partner with management to develop and implement effective HR policies and practices that will support the strategic growth of the business
- Coordinate training and development programs
- Address employee grievances
- Responsible for pro-active engagement of employees within the Organization through various structured initiatives
- Exit interviews and employee feedback
Requirements
- Bachelors’/Master’s degree in human resources, business administration
- Good knowledge in Labor laws/HR practices
- Excellent communication skills
- High level of empathy, responsiveness, and relationship orientation
- High level of maturity and tact to deal with situations & people
- Proficiency in MS Office
We are looking for a detail-oriented technical project manager to oversee all project operations from inception to execution. A Technical Project Manager is responsible for providing project planning and management for established initiatives within a company. They ensure that projects are completed to specification, within an established time frame and budget. A Technical Project Manager is the lead subject matter expert within the company regarding technology concerns. Additionally, they will hire and train additional support member in a
business's tech department.
Roles & Responsibilities:
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and
ensuring technical feasibility.
• Develop a project plan for each client, detailing the tasks that need to be completed for the timely installation
of customized software systems.
• Analyze, plan, and develop requirements and standards in reference to scheduled projects.
• Coordinating with cross-discipline team members to make sure that all parties are on track with project
requirements, deadlines, and schedules.
• Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels.
Preparing status reports by gathering, analyzing, and summarizing relevant information.
• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
• Obtaining customer acceptance of project deliverables.
• Creating a specialized document for each client, detailing all customizations made.
• Conducting post-project evaluation and identifying successful and unsuccessful project elements.
Who You’ll Need To Be:
• Bachelor’s degree in computer science, engineering, computer information science, information technology,
or a related field with Master’s degree in management.
• Proven working experience in project management.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Sound technical knowledge.
• Basic SQL Knowledge.
• Basic Database Understanding.
• The ability to multitask effectively.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Fintech domain knowledge is an added advantage.
of programming. Responsibilities will include implementing visual elements and their behaviors with
user interactions. You will work with back-end web developers to build all client-side logic. You will
also be bridging the gap between the visual elements and the server-side infrastructure, taking an
active role on both sides, and defining how the application looks and functions.
Responsibilities:
• Work with our Engineers to implement the next generation of our client products
• Build efficient and reusable front-end abstractions and systems
• Optimize applications for maximum speed and scalability
• Identify and address performance bottlenecks
• Participate in design and code reviews
• Identify and communicate best practices for front-end engineering
• Requirements:
• Natural with Markup and Styling with HTML, CSS
• Strong understanding of JavaScript, its quirks, and workarounds.
• Hands-on experience with at least one of these: AngularJS, EmberJS, KnockoutJS,
BackboneJS, ReactJS, DurandalJS, NodeJS, ReactJS, or similar.
• Ability to author clean, standards-compliant code
• Comfortable working with templates in server-side technologies and client-side apps
• Familiarity with JavaScript module loaders, such as Require.js and AMD
• Familiarity with front-end build tools, such as Grunt and Gulp.js
• Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)
• Understand the principals of object-oriented development
• Use test-driven development to guide implementation
• Fond of tracking down IE browser bugs
• Ability to navigate deep into Photoshop layers to export slices and make sprites
Location: Ahmedabad / Pune
Team: Technology
Company Profile
InFoCusp is a company working in the broad field of Computer Science, Software Engineering, and Artificial Intelligence (AI). It is headquartered in Ahmedabad, India, having a branch office in Pune.
We have worked on / are working on AI projects / algorithms-heavy projects with applications ranging in finance, healthcare, e-commerce, legal, HR/recruiting, pharmaceutical, leisure sports and computer gaming domains. All of this is based on the core concepts of data science,
computer vision, machine learning (with emphasis on deep learning), cloud computing, biomedical signal processing, text and natural language processing, distributed systems, embedded systems and the Internet of Things.
PRIMARY RESPONSIBILITIES:
● Applying machine learning, deep learning, and signal processing on large datasets (Audio, sensors, images, videos, text) to develop models.
● Architecting large scale data analytics/modeling systems.
● Designing and programming machine learning methods and integrating them into our ML framework/pipeline.
● Analyzing data collected from various sources,
● Evaluate and validate the analysis with statistical methods. Also presenting this in a lucid form to people not familiar with the domain of data science/computer science.
● Writing specifications for algorithms, reports on data analysis, and documentation of algorithms.
● Evaluating new machine learning methods and adapting them for our
purposes.
● Feature engineering to add new features that improve model
performance.
KNOWLEDGE AND SKILL REQUIREMENTS:
● Background and knowledge of recent advances in machine learning, deep learning, natural language processing, and/or image/signal/video processing with at least 3 years of professional work experience working on real-world data.
● Strong programming background, e.g. Python, C/C++, R, Java, and knowledge of software engineering concepts (OOP, design patterns).
● Knowledge of machine learning libraries Tensorflow, Jax, Keras, scikit-learn, pyTorch. Excellent mathematical skills and background, e.g. accuracy, significance tests, visualization, advanced probability concepts
● Ability to perform both independent and collaborative research.
● Excellent written and spoken communication skills.
● A proven ability to work in a cross-discipline environment in defined time frames. Knowledge and experience of deploying large-scale systems using distributed and cloud-based systems (Hadoop, Spark, Amazon EC2, Dataflow) is a big plus.
● Knowledge of systems engineering is a big plus.
● Some experience in project management and mentoring is also a big plus.
EDUCATION:
- B.E.\B. Tech\B.S. candidates' entries with significant prior experience in the aforementioned fields will be considered.
- M.E.\M.S.\M. Tech\PhD preferably in fields related to Computer Science with experience in machine learning, image and signal processing, or statistics preferred.
- Bachelor’s degree in Computer Science, Information Technology, or a similar field.
- Previous experience working as a React.js Developer.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Experience of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
- Experience with user interface design.
- Knowledge of performance testing frameworks including Mocha and Jest.
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills.
- Good project management skills.
- Experience working on large enterprise application integrations. Deep understanding and delivering solution using common messaging patterns
- Experience with Enterprise Service Bus/Azure Service Bus preferred
- Deep understanding and experience with agile development practices, including unit testing and continuous integration.
- Willingness to take on additional responsibility to ensure team success and quality solutions.
- Team player that understands how your own work is important to the team's success.
- Ability to multitask across different projects.
- Become a partner and trusted advisor to the internal development team on best-fit technologies and best practices.
- Familiarity with object serialization to one of the following: XML, JSON, BSON.
- Database development skill using SQL Server a must.
- A deep understanding of the .NET platform.
- Experience with the ASP.NET MVC. C#, JavaScript, Microservices, Web API, WPF
- Exposure to an ORM such as Entity Framework or NHibernate or equivalent implementation.
- Windows server and Azure development experience
- Queuing experience using MSMQ (or equivalent).
- Development experience using HTML5/CSS/JavaScript frameworks such as AngularJS or Ember or equivalent.
- Professionalism to include written and oral communication and the ability to communicate collaboratively in front of a whiteboard. An ability to understand your audience and adjust your communication style appropriately.
- A desire to constantly learn and share new knowledge
- A caring attitude – care about what you do, who you do it with, and how you’re going to be successful in the end.
- 10+ yrs. professional software development experience.
- Solid working knowledge of four or more of the following technologies:
- Authoring APIs compliant with REST standards
- Development using HTML5/CSS/JavaScript frameworks such as AngularJS or Ember or equivalent
- Development using Silverlight or WPF JQuery
- Designing, developing, implementing, and releasing high quality custom software solutions.
- Applying the very best technical agile patterns and practices when building custom software solutions.
- Collaborating with customers to provide technical consultation and assistance when required.
- Working with CTO, Software Development Manager and Architect, but will be expected to work independently on complex, non-routine tasks and projects. You may interact with end-users and other technical personnel to identify and correct issues.
- Maintaining continuous, open, consistent professional communication with peers and team members. Openly listen to others and confirm understanding to ensure everyone is on the same page.
- Working closely with team members on quality-related activities.
• Develop and maintain strategic long term trusting relationships with high volume customers
to accomplish organic growth.
• Communicate company products and services via Calling and E-mail and also build
relationships in order to uncover prospect needs.
• Document and update CRM with daily activities as required.
• Achieve weekly and monthly goals.
• Be a self starter and pro-active; identify and act on opportunities for improvement.
• Ensure reporting and communications is frequent and bi-diectional.
• Remain knowledgeable about all organization’s products and services to facilitate sales
efforts.
• Completing input numbers on daily basis and taking up revenue responsibility.
• To research and analyze the customer’s requirements and present bestsolutions.
• Keep abreast with Extramarks latest offerings and best practices.
• Research key customer wants and needs.
We will place you for 3-months into a paid internship at one of our partner companies.













