Associate - Customer Solutions - Customer Service

Role & Responsibilities

We are looking for a dynamic, tech-savvy Technical Account Manager who is passionate about emerging technology and dedicated to delivering exceptional customer experiences. As a key member of our global supply team, you will be pivotal in engaging with both prospective and existing clients, particularly with top endemic publisher accounts in the AdTech/Pharma Tech sectors, support the onboarding process, helping customers gain maximum value from our solutions.

• Account management: build and maintain strong, strategic relationships with clients, acting as a trusted technical advisor throughout the onboarding and post-implementation phases
• Onboarding & implementation: support technical onboarding for new clients, managing integrations and ensuring clients are set up for success from day one
• Ongoing client support: act as the primary technical contact for key accounts, troubleshooting issues, and proactively identifying opportunities to drive client satisfaction and retention
• Conduct live demos: present our solutions to prospective clients, emphasizing unique benefits and features, and tailor demos for varying audience levels, with a focus on endemic and top publisher accounts
• Cross-functional collaboration: identify client needs and customise demo experiences for prospective and new clients, ensuring alignment with their goals, particularly with top publisher accounts
• Feedback & reporting: gather insights from client interactions to inform product development. Regularly report on account health, demo success, and product feedback, helping share future enhancement

Ideal Candidate

• Strong Technical Account Manager (Publisher Side) Profile
• Mandatory (Experience 1) – Must have minimum 6+ years of total experience, including 5+ years as a Technical Account Manager / Publisher Operations professional in AdTech, Programmatic Advertising, or Digital Media
• Mandatory (Experience 2) – Must have hands-on experience managing top publisher accounts or supply-side relationships; specifically publisher-side technical account handling
• Mandatory (Experience 3) – Strong working knowledge of SSPs, programmatic ecosystem, ad-serving workflows, and ability to explain technical concepts clearly to non-technical stakeholders
• Mandatory (Experience 4) – Proven experience in technical onboarding, integrations, troubleshooting, and providing technical assistance to publishers
• Mandatory (Experience 5) – Demonstrated experience conducting live product demos, explaining features/benefits, and tailoring demos for publisher / stakeholders
• Mandatory (Experience 6) – Experience collaborating closely with technical, product, customer success, and sales teams to solve client issues and drive adoption
• Mandatory (Company) – Must come from an AdTech, Programmatic, SSP, Publisher-side, or Digital Media Tech organisation dealing with supply partnerships / publisher ops
• Preferred (Experience) – Must have strong real-time problem solving skills with ability to independently troubleshoot technical issues during onboarding and ongoing publisher support

• Lead technology and strategy engagements across multiple functional workstreams.
• Work on AAM/DMP, RT-CDP, offline data onboarding, analytics, and digital media campaigns.
• Understand client advertising platforms, technology architecture, business models, and digital marketing strategies.
• Gather and document business requirements, KPIs, functional requirements, and technical requirements.
• Design customized solutions involving data, technology, partners, integrations, and analytics.
• Develop customized technical tagging and implementation strategies.
• Generate and modify technical code required for implementation and deployment.
• Work closely with client developers and third-party partners during implementation and integration.
• Troubleshoot technical issues and provide effective recommendations.
• Prepare solution documentation, technical specifications, and implementation guidelines.

Mandatory Skills

Review Criteria

• Strong Design / Tech / Marketing Project Manager Profiles (Design is preferred)
• 5+ years of experience in project management, handled design / Tech / marketing projects (Design Project is preferred, If Tech Projects, look for some design aspects in the project)
• 3+ YOE in Client Management role dealing with founders, CMOs, VCs and Government
• Must have expertise in taking project briefs, scope/proposal creation and execution
• Must have experience in drafting project scope, budgets and timelines
• Must have experience in Team Management, managing timeline and work allocation
• Mandatory (Company) - Design studio, Design agencies, Web Development Agencies, Marketing studio or agencies, Advertising agencies or studios
• Design Project is preferred. If Tech Projects, look for some design aspects in the project.

Job Specific Criteria

• CV Attachment is mandatory
• Portfolio is mandatory
• How many member team have you lead?
• Have you worked with designers?
• How many years of client handling experience you have in last 2 years?

Role & Responsibilities

The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.

JOB DESCRIPTION-

Your job will entail the following broad deliverables:

• Project management
• Business Development
• Support services

You will work under and report directly to the Business Manager at Company

Project Management-

• Schedule and manage the project with the client team regularly.
• Gather creative briefs from the client and supervise as well as oversee their execution by the design team.
• Deliver project through strategy and design team assigned to the project.
• Managing project planning to completion and client communication for a wide variety of projects - both simple and complex and large and small - independently or as part of a team.
• Participate and assist the team in creating presentations
• Coordinate between all teams to work seamlessly
• Bring a fresh point of view to our client’s challenges and ensure the brand image is always ahead of the curve in terms of knowledge, expertise and insight
• Participate and contribute towards Strategy and concept directions and creativity to meet the end goal of a successful project delivered in time at high Company standards.
• Create weekly reports with your Business manager to the CEO of Company.
• Gather project status, develop mitigation strategy and hold weekly meetings with the team with the Business manager.
• With high client satisfaction and good relationship management, increase scope and billing or acquire additional projects.
• Ensure billing and payment cycles are maintained as per schedule. Work closely with the Accounts Department to deliver the same.

Business Development-

• Marketing: A large part of Business Development at Company happens through marketing. This function will require you to strategize on how to market Company Design to get the maximum impact. Besides overall strategy, the task will involve making a quarter-wise calendar programme, breaking it down into how each vertical at Company gets promoted to designing the communication and delivering it across various channels.
• Solicitation of new businesses: with the business manager. Being a key driver behind the process of winning new work, creating opportunities and organising and making pitch meetings. This would broadly involve handling new business communication, creating opportunities, designing and creating strategy of approach, planning bespoke proposal and process making, and sales initiatives for different verticals of Company.
• Client acquisition: This will involve interacting with a client prospect, understanding the brief or requirement, business development with strategy pitches, creating a scope of work and timesheet and creating a detailed proposal. Interact with client prospects and bag the project.
• Newsletter: The task will also involve strategizing the newsletter structure, and planning and delivering the same on a monthly basis.
• Company Design website: Coordinate and manage content
• Awards: Shortlist relevant national and international awards Company Design should participate in, prepare budgets, design, and deliver the entries.
• Anthony Brand: Promote Anthony as a brand ambassador and principal of Company. Create a strategy and plan in fructifying the same. This will include, Jury members, Talks, Lectures, workshops, etc.
• For the work above, you will work along with the Business Manager. Also, report to her for planning, progress reporting and delivery. You will also work with the Company strategy, content and design team to deliver various aspects required. You will assist the Business Manager in creating formal weekly reports to the CEO of Company.

Support Services-

• Support HR: As part of your involvement with teams and clients, you will be called upon to conduct interviews and coordinate on induction-related support and manage programmes around it.
• Support Administration as and when required in context to projects, facilitating teams, organising transport/tickets, and meeting clients.
• Company from time to time organises FORUM and mini-conferences at the studio or online. You will need to organise and manage such events along with the Business Manager with support from the rest of the team.

Ideal Candidate

• Strong human relations skills
• Strong business acumen in project planning and management
• Bachelor's Degree or equivalent experience + post-graduation/master's degree is a plus
• Strong verbal, written, and organizational skills
• Minimum 6-8 years of Project management experience in similar organizations/similar fields
• Should have managed 4-5 designers directly under them, reporting to them.
• Client-facing experience for design and creative projects is essential, with the ability to take creative briefs from clients and manage delivery with designers.
• Should have worked in design studios or agencies managing design projects.

Key Responsibilities

● Develop and manage content marketing initiatives including blogs, newsletters, email

campaigns, landing pages, and case studies.

● Support product marketing efforts by crafting messaging for new features, product

launches, and platform updates.

● Create marketing assets for campaigns, events, partnerships, and webinars.

● Collaborate with product teams to simplify technical concepts for a business audience.

● Work with the design and digital teams to publish and promote content across web and

social channels.

● Conduct research to identify trends, competitors, and customer needs to inform

marketing strategy.

● Track content performance and optimize based on insights (SEO, engagement,

conversions).

What You’ll Bring

● 2–4 years of experience in SaaS or B2B tech marketing, ideally with a focus on content

or product marketing.

● Strong writing and communication skills — with the ability to simplify technical topics.

● Familiarity with developer tools, APIs, or cloud platforms is a plus.

● Experience managing content calendars, marketing tools , and performance metrics.

● A collaborative, hands-on attitude with a growth mindset.

What We Offer

● The chance to build the voice of a fast-growing API product used by global enterprises.

● Exposure to product, engineering, and sales — with real ownership of content and

campaigns.

● Competitive compensation and career growth opportunities.

Job Description: Senior Full Stack Java Developer

Timings: 2 p.m – 11 p.m

Employment: Full-time (Hybrid)

Overview: We are hiring two exceptional India-based Lead Developers to work as core members of U.S. based Agile teams. These individuals will own the technical implementation of critical features across customer-facing and associate-facing applications. This is a hands-on technical role, with at least 50% of time spent actively writing code or performing engineering tasks, while also guiding the rest of the team in execution.

Key Responsibilities:

• Serve as the senior technical contributor in a cross-border team focused on Loyalty, Mobile App, CRM, and Customer Pickup.

• Own software design, development, testing, and delivery for cloud-native microservices and web components.

• Lead and guide code reviews, enforce coding standards, and ensure best practices across development.

• Work closely with American product, architecture, and Development Manager teams to break down epics, refine stories, and estimate work. • Mentor India-based junior developers and enforce engineering best practices in a collaborative, remote-first culture.

• Proactively communicate blockers, design decisions, and progress across global teams.

• Write clean, testable, scalable code with strong observability and resilience patterns.

• Integrate with Salesforce, internal APIs, SQL/NoSQL systems, and customer data platforms.

Required Experience & Skills:

• 8-10 years of hands-on development experience.

• Deep expertise in Java, Spring Boot, RESTful API development, SQL (PostgreSQL, SQL Server), and front-end frameworks (React/Angular). • Experience working within an Agile environment alongside U.S.-based product managers, development managers, and designers.

• Strong debugging, troubleshooting, and unit/integration testing skills.

• Familiar with CI/CD pipelines, source control (Git), containerization (Docker), and modern deployment patterns.

• Excellent communication and proactive problem-solving in a remote-first environment.

• Prior experience working in an offshore/onshore model is highly preferred. 

About the role:

Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.

Responsibilities:

• Handling customer queries and managing customer coordination

• Approach all queries with customer centric attitude

• Manage data and MIS reports

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• Min 1 to 3 years’ experience in a customer support role

• Can handle voice and non-voice process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Qualification

• Bachelor's degree in Any filed

• 0-1 years experience in a customer support role

• CTC Compensation upto 2.50 LPA to 3.50 LPA

Handle customer complaints,

Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions,

Process customer accounts and file documents.

Follow communication procedures, guidelines and policies.