Cutshort logo
Branch International logo
Associate - Customer Solutions - Customer Service
Associate - Customer Solutions - Customer Service
Branch International's logo

Associate - Customer Solutions - Customer Service

Andrew Huelsenbeck's profile picture
Posted by Andrew Huelsenbeck
1 - 3 yrs
₹5L - ₹6L / yr
Mumbai
Skills
Customer Support
Customer Success
Technical support
Operations
Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Branch International

Founded :
2015
Type :
Product
Size :
100-500
Stage :
Raised funding

About

Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Nairobi, Mumbai and Mexico City, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.


Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.


Our mission is to deliver world-class financial services to the mobile generation.


We're interested in the rising stars with a worldly perspective, a deep interest in financial technology, and an appetite for growth.


Why Branch?


The future looks bright:

We've built a profitable business model, secured multiple rounds of funding, and already disbursed millions of loans. Now it's time to scale exponentially.


Passion is rewarded:

We're not just building a new gadget or solving for far-out futures – we're designing financial services that impact real people, communities and economies.


Your work matters:

Our teams are lean and agile which means every person not only contributes but can leave a lasting mark on the product, the business, and the lives of our global customers.


Challenges await:

The work we do at Branch isn't superficial or easily tackled – it's a real utility for people and with that comes tough challenges. That's why we need the best minds on the forefront of our mission.


More than just a paycheck

While we believe interesting work is the best reward, we also like to incentivize our employees with unlimited time off, discretionary travel to global offices, equity, and more.


Get out of your bubble

We don't solve problems for people, we solve problems with people. As part of Branch, you'll get to work in exciting places and meet people from all over the globe. And yes, you'll want to have a passport handy.


Read more

Company video

Branch International's video section
Branch International's video section

Candid answers by the company

What does the company do?
What is the location preference of jobs?
Why Branch?
What benefits and perks can employees expect when they join the team?

Branch makes it easy for people to access a loan, anytime, anywhere. People can complete the application in seconds and receive loan straight into their bank account. Visit our website to learn more.

Product showcase

Branch's logo
Branch
Visit
Experience the ease of accessing instant credit within minutes. Say goodbye to tedious paperwork and physical documentation – our 100% online system ensures a hassle-free experience.
Read more

Photos

Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Nandita Coutinho
Profile picture
Anshul Agrawal
Profile picture
Seun Olafusi

Company social profiles

instagramlinkedintwitterfacebook

Similar jobs

Tops Infosolutions
Zurin Momin
Posted by Zurin Momin
Ahmedabad
7 - 9 yrs
₹9L - ₹15L / yr
User Experience (UX) Design
User Interface (UI) Design
Mobile App Design
Web design

Total Exp: 7+ years 

Job Location: Ahmedabad - WFO


We are seeking a talented Lead UI/UX designer to join our team. As a Lead UI/UX designer, you will be responsible for creating intuitive and visually appealing designs that meet our clients' needs and enhance the user experience.


Responsibilities:

  • As a Lead you will be responsible for leading a team and Designing and creating visually compelling websites that align with brand guidelines and objectives.
  • Ensuring all designs are optimized for digital platforms and adhere to best practices for web and social media.
  • Developing intuitive, usable, and engaging interactions and graphic designs for mobile.
  • Prepare wire frame, mobile app design, web design & concept design
  • Collaborating with cross-functional teams throughout the design process.
  • Participating in the development process from definition, through design, build, test, release, and maintenance.
  • Stay abreast of design trends and look for creative ideas and inspiration in parallel analogous worlds.
  • Research and track advancements in mobile application design patterns.
  • Break any design problem down into viable actionable chunks and solve them with clarity and precision.
  • Staying in the loop and on top of the latest standards, changes, and trends in the mobile design field.


Requirements:

  • Minimum 7 years experience as a UI/UX designer in IT Services with a strong portfolio showcasing design projects.
  • Proficiency in wireframing tools.
  • Up-to-date knowledge of design softwares, including Adobe Illustrator, Photoshop, and Figma.
  • Familiarity with responsive design principles.
  • Excellent communication and teamwork skills.
  • Strong time-management abilities
  • Kindly revert back if interested for the same and send me your updated resume and Portfolio.


Read more
Adesso India
Adesso India
Agency job
via HashRoot by Deepak S
Remote only
6 - 20 yrs
₹10L - ₹30L / yr
Requirement Analysis
Requirements engineering
UML
BPMN
confluence
+5 more

Immediate Joiners Preferred. Notice Period - Immediate to 30 Days


Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".

Only applications received via email will be reviewed. Applications through other channels will not be considered.


Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.


Job Description

The client’s department DPS, Digital People Solutions, offers a sophisticated portfolio of IT applications, providing a strong foundation for professional and efficient project management, both globally and locally, for a well-known German company listed on the DAX-40 index, which includes the 40 largest and most liquid companies on the Frankfurt Stock Exchange. The test center as part of DPS is responsible for the areas of "Testing" and "Requirements Engineering," focusing on quality assurance for changes in the system landscape according to customer requirements. 


For new a project, we are seeking a talented requirement in engineer with testing abilities to join our dynamic team. In this role, you will handle the definition and quality assurance of requirements for various procedures, including bug fixing, maintenance of existing components, functional or technical enhancements (change requests). The project is about to create a global solution for payroll validation processes related to customer payments. It involves data from various systems, leading to complexity. Currently, manual work is time-consuming and error prone. Your responsibilities will include collecting and documenting requirements from, transforming the results to developable epics and user stories and defining test cases for ensuring a correct implementation. 


Responsibilities:

The Requirements Engineer collects, analyzes, transforms the Requirements of the Software. It is required to communicate with different levels of stakeholders and keep track of the requirements.

Requirements Elicitation:

Gather requirements from stakeholders by using interviews, workshops, surveys, and other techniques.

Requirements Analysis:

Analyze requirements to ensure they are clear, complete, and feasible.

Reflect to stakeholders, transformation to user-stories.

Requirements Modeling:

Use modeling techniques such as flowcharts, data models, and prototypes to visualize requirements, like UML, BPMN; Draw.io, Conceptboard.

Requirements Documentation:

Create detailed documentation of requirements and functional specifications by using for example Confluence, Jira, Draw.io, SharePoint, Concept-Board.

Requirements Management:

Track and manage changes to requirements throughout the project lifecycle by versioning, tracking from Requirements Documentation through the userstories up to testing.

Stakeholder Communication:

Ensure that the documented requirements meet the needs of stakeholders and align with project goals.

Regularly communicate with stakeholders to clarify requirements and resolve any issues.

Be able to talk on many different levels, from Business to Tech/Development and Testing.

Quality Assurance:

Collaborate with the QA team to ensure that requirements are testable and that the final product meets the specified requirements.

Refinements with Testers.

Defect Management.


Requirements:

Proficiency in requirements engineering, ideally IREB certified (Advanced).

Strong analytical skills and good abstraction ability (Advanced).

Result-, goal-, and service-oriented work approach (Advanced).

Independent working style, adherence to deadlines (Advanced).

Fluency in both technical and business languages (Advanced).

Excellent communication skills.

Good knowledge in using modelling tools and languages such as UML or BPMN.

Good knowledge in usage of tools like Confluence, Jira, Draw.IO, Conceptboard/Miro.

Understanding of IT interfaces (technologies, data transfer e.g., Web Service, File) (Basic).

Knowledge of IT security and data protection concerning IT applications and documents (Advanced).

Experience with system and integration tests as well as regression test concepts (Advanced).

Experience in agile processes (Basic).


Skills & Requirements

Requirements engineering, IREB certification (Advanced), Analytical skills, Abstraction ability, Goal-oriented approach, Independent working style, Adherence to deadlines, Technical and business language fluency, Communication skills, UML, BPMN, Confluence, Jira, Draw.io, Conceptboard, Miro, IT interfaces, Data transfer (Web Service, File), IT security, Data protection, System and integration testing, Regression testing, Agile processes.

Read more
Codetasker Technologies
Bhagawatilal Suthar
Posted by Bhagawatilal Suthar
Surat
2 - 3 yrs
₹3L - ₹6L / yr
skill iconFigma
skill iconAdobe XD
Adobe Photoshop

Role Description

 

This is a full-time on-site role in Surat for a User Interface Designer at Codetasker Technologies Private Limited. The User Interface Designer will be responsible for visual design, creating mockups, front-end development, user experience (UX) design, and user interface design. The role involves collaborating closely with the design and development teams to create exceptional Shopify stores and e-commerce solutions.


 Qualifications

 

Visual Design, Mockups, and User Interface Design skills

Front-End Development and User Experience (UX) skills

Experience in creating engaging and intuitive user interfaces

Proficiency in design tools like Adobe Creative Suite, Sketch, or Figma

Strong portfolio showcasing UI/UX design projects

Excellent problem-solving and communication skills

Ability to work collaboratively in a team environment

Bachelor's degree in Graphic Design, Web Design, or related field

Read more
Digitally Next
Manpreet Jangra
Posted by Manpreet Jangra
Delhi
2 - 8 yrs
₹2.5L - ₹12L / yr
Graphic Designing
skill iconHTML/CSS
Adobe Creative Suite
CorelDRAW

1) Convert ideas into visual treats. These visual treats (output) can be in the form of:

  • Web Related: Pages/Sliders/Banners
  • Landing Page/Forms
  • Emailers/Ebook/Downloadable Coupons forms
  • Branding /Stationary Kits includingLogo
  • Mascot
  • Outdoor Media :Hoarding
  • Selfie WallsTheme Walls
  • Social Media Creatives:Social Media Covers
  • Social Media Posting creative
  • Blog Covers and related Images
  • Paid Ads Creatives:Carousals
  • Remarketing Banners
  • Social Media Page Customization
  • Documents & Presentations
  • Image Manipulation

How you will do it? By having a sound understanding of:

  • Cartoon strips
  • Infographics
  • Storyboards
  • Conversational Designs
  • Theme based designing
  • Business Specific/Trending Specific Scenarios
  • Viral Marketing traits
  • Branding
  • Hands on experience:Photoshop, Corel, Illustrator
  • 3D works


2) Videos and VFX:

  • · Explanatory
  • · Motion Graphics
  • · New/Info Specific
  • · VFX Centric
  • · Streaming Specific
  • · Interviews

How you will do it? By having a sound understanding of:

  • Script visualization
  • Editing on latest video editing tools
  • VFX areas
  • Camera Handling

You will work closely with the:

  • Digital - Social Media and Brand ideation team
  • Content teams
  • Technology teams

You should be able to

  • Believe everything, yes everything, can be done in Photoshop
  • Create illustrations
  • Work in teams
  • Work in solace
  • Most important: Willingness to learn

Did you say you know (or are willing to learn) HTML/CSS too – you already have an advantage!

What kind of people are we looking for? Simple:

  • We don’t like experts, we prefer people who are always willing to learn and are able to learn quickly
  • Not a mere task taker.
  • Ability to work with deliverables in mind.
  • Entrepreneurial instinct beyond office cubicle
  • Intelligence to do multitasking and prioritization of work
  • Excellent communication skills- written oral and articulation.
  • Ability to initiate/participate with intelligence, thoughtful new ideas in business discussion and meetings.
  • Instinct of exhaustive reading, research ,analysis beyond the conventional format and adding value to the deliverables
  • Strong strategic bent with inclination towards learning and contributing.
  • Adaptability and flexibility to work with cross-functional areas of business.
  • Zeal to be driven by productivity than by activity
  • Self discipline and ability to do work with self supervision.
  • You do what you preach, or at least try
  • You not only work hard, you party hard too
  • You have an eye for detail
  • If you’re a (regular) blogger, we already love you!
  • You are a DIY person. Period


Read more
Ideas2IT Technologies
at Ideas2IT Technologies
13 recruiters
ACCOUNTS Technologies
Posted by ACCOUNTS Technologies
Remote only
2 - 7 yrs
₹2L - ₹15L / yr
skill iconReact.js
skill iconJavascript
We are looking for a  Developer who has experience in developing complex end-to-end solutions.

What you’ll do 💯

  • Work closely with recruiters/hiring managers to understand customer pain points and opportunities for features and improvements
  • Developing the exact pixel-perfect & Responsive UI from the designs provided
  • Lead or participate in design reviews, code reviews and architecture evolution discussions. quality & performance goals

    development efficiency.

MUST HAVES:
  • At least 2 Years of relevant work experience in React JS
  • Experience in developing responsive Web Applications Development and reusable UI elements
  • Architect and develop scalable and maintainable applications
  • Expert Programming experience in HTML, CSS, JavaScript and React JS with the expertise to fuse these with modern web development practices
Read more
ELaunch Solution Pvt Ltd
Shyamal Prajapati
Posted by Shyamal Prajapati
Surat
1 - 3 yrs
₹1.8L - ₹6L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
Mongoose
skill iconExpress
MERN Stack
+4 more

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.


Responsibilities

  • Developing and maintaining all server-side network components.
  • Ensuring optimal performance of the central database and responsiveness to front-end requests.
  • Collaborating with front-end developers on the integration of elements.
  • Designing customer-facing UI and back-end services for various business processes.
  • Developing high-performance applications by writing testable, reusable, and efficient code.
  • Implementing effective security protocols, data protection measures, and storage solutions.
  • Running diagnostic tests, repairing defects, and providing technical support.
  • Documenting Node.js processes, including database schemas, as well as preparing reports.
  • Recommending and implementing improvements to processes and technologies.
  • Keeping informed of advancements in the field of Node.js development.

Requirements

  • At least 1 - 3 years experience as a Node.js developer.
  • Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
  • Knowledge of front-end technologies such as HTML5 and CSS3.
  • Superb interpersonal, communication, and collaboration skills.
  • Exceptional analytical and problem-solving aptitude.
  • Great organizational and time management skills.
  • Availability to resolve urgent web application issues outside of business hours.

Key Skill

Node.Js, Object Oriented Programming, Java Script, HTML/HTML5, CSS/CSS3

Read more
CWD Limited
at CWD Limited
1 recruiter
Monica Devi
Posted by Monica Devi
Mumbai
4 - 6 yrs
₹5L - ₹10L / yr
Angular js
skill iconJavascript
skill iconAngularJS (1.x)
skill iconAngular (2+)
  • Designing and developing user interfaces using Angular best practices.
  • Adapting interface for modern internet applications using the latest front-end technologies.
  • Writing JavaScript, CSS, and HTML.
  • Developing product analysis tasks.
  • Making complex technical and design decisions for Angular
  • Developing application codes and unit tests in Angular JS, Java Technologies, and Rest Web Services.
  • Ensuring high performance of applications and providing support.
  • Bachelor’s degree in computer science, computer engineering or similar.
  • Should have 3+ experience as an Angular JS developer.
  • Excellent project management skills.
  • Salary is negotiable for a right fit.
Read more
Matellio Inc
at Matellio Inc
2 recruiters
Nikita Goyal
Posted by Nikita Goyal
Rajasthan
2 - 7 yrs
₹4L - ₹8L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
Angular
skill iconJavascript
html

1) Understand client requirements and functionalities. 

2) Write well-designed, testable, efficient code. 

3) Responsible for solving complex technical issues. 

4) Ensure quality projects are delivered within defined timelines. 

5) Active involvement in client communication to understand functional requirements. 

6) Maintain high standards of quality for code, documentation and other deliverables. 

Required Skills 

1) Good experience in Angular Latest Versions 

2) Hand on Node.JS./Express JS 

3) Database : MYSQL/MongoDB 

4) Experience in Java Script, Typescript. 

5)Good experience in HTML5, CSS3, JavaScript, Jquery 

6) Experience working in an Agile environment. 

7) Good communication skills.

Read more
PhonePe
PhonePe
Agency job
via Success Pact by Twinkle Bhatnagar
Remote, Bengaluru (Bangalore)
4 - 15 yrs
₹25L - ₹90L / yr
skill iconAndroid Development
skill iconKotlin
skill iconReact Native
JD for SSE (Android) role
A. Strong passion for Programming in general and Android App development in specific.
B. Strong problem-solving skills.
C. Strong system design and architecture skills - specifically for android.
D. Curiosity to tinker around, explore new paradigms and strong zest for continuous improvement.
E. Over 4+ years of Android App development experience with strong basics and complete exposure to Android development.
F. Idea/experience of unit and instrumentation testing in Android.
G. E2E App development and/or experience of developing SDKs is good to have.
Read more
ezhome
at ezhome
2 recruiters
Liz Peterson
Posted by Liz Peterson
anywhere
2 - 5 yrs
₹17L - ₹35L / yr
Mobile App Testing (QA)
Performance Testing
Software Testing (QA)
Test Planning
In this role you’ll be working in a remote setting with a diverse team of world class engineers building mobile and web applications. You will report directly to the Director of Engineering and we expect that you will have huge impact in the way we think about quality. This position has a great potential for someone who wants to evolve his career quickly along with a fast growing technology startup. As a QA Engineer you will estimate, plan, and perform testing activities. You will be self-directed in selecting test approach and methods and executing necessary amount of testing on assigned products to ensure their high quality and flawlessness.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos