Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

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About Branch International

Founded :

2015

Type :

Product

Size :

100-500

Stage :

Raised funding

About

Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Nairobi, Mumbai and Mexico City, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.

Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.

Our mission is to deliver world-class financial services to the mobile generation.

We're interested in the rising stars with a worldly perspective, a deep interest in financial technology, and an appetite for growth.

Why Branch?

The future looks bright:

We've built a profitable business model, secured multiple rounds of funding, and already disbursed millions of loans. Now it's time to scale exponentially.

Passion is rewarded:

We're not just building a new gadget or solving for far-out futures – we're designing financial services that impact real people, communities and economies.

Your work matters:

Our teams are lean and agile which means every person not only contributes but can leave a lasting mark on the product, the business, and the lives of our global customers.

Challenges await:

The work we do at Branch isn't superficial or easily tackled – it's a real utility for people and with that comes tough challenges. That's why we need the best minds on the forefront of our mission.

More than just a paycheck

While we believe interesting work is the best reward, we also like to incentivize our employees with unlimited time off, discretionary travel to global offices, equity, and more.

Get out of your bubble

We don't solve problems for people, we solve problems with people. As part of Branch, you'll get to work in exciting places and meet people from all over the globe. And yes, you'll want to have a passport handy.

Our mission is to deliver world-class financial services to the mobile generation.

We're interested in the rising stars with a worldly perspective, a deep interest in financial technology, and an appetite for growth.

Why Branch?

The future looks bright:

We've built a profitable business model, secured multiple rounds of funding, and already disbursed millions of loans. Now it's time to scale exponentially.

Passion is rewarded:

We're not just building a new gadget or solving for far-out futures – we're designing financial services that impact real people, communities and economies.

Your work matters:

Our teams are lean and agile which means every person not only contributes but can leave a lasting mark on the product, the business, and the lives of our global customers.

Challenges await:

More than just a paycheck

While we believe interesting work is the best reward, we also like to incentivize our employees with unlimited time off, discretionary travel to global offices, equity, and more.

Get out of your bubble

Candid answers by the company

What does the company do?

What is the location preference of jobs?

Why Branch?

What benefits and perks can employees expect when they join the team?

Branch makes it easy for people to access a loan, anytime, anywhere. People can complete the application in seconds and receive loan straight into their bank account. Visit our website to learn more.

Product showcase

Branch

Visit

Experience the ease of accessing instant credit within minutes. Say goodbye to tedious paperwork and physical documentation – our 100% online system ensures a hassle-free experience.

Connect with the team

Nandita Coutinho

Connect

Anshul Agrawal

Connect

Seun Olafusi

Connect

Company social profiles

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Continuous Integration

+4 more

Responsible: ● Responsible for championing persistence, business logic and other back-end layers architectural and SDLC process strategy as well as the planning and successful execution of said strategy ● Effectively balance technical leadership and software engineering individual contributor responsibilities ● Directly or indirectly drive BE projects and provide architectural and technical leadership in an innovative and fast-paced environment ● Continually retrospect and drive innovation within the back-end development process to ensure our software engineers execute at the highest possible level ● Hire, onboard, develop and manage Back-End (BE) engineers ● Manage Tech Debt management ● Responsible for execution of SDLC processes to include sprint pre-planning/planning, retros, demos, architecture and code reviews ● Work closely with the rest of the tech leads, data scientists, senior engineering leadership and product managers to ensure we're building awesome, feature-rich, scalable and secure product lines, products and features ● Work closely with the rest of the tech leads and senior engineering leadership team to ensure we're building highly reusable codebase ● Provide the mentoring and guidance to BE engineers. Create an environment for BE engineers to continually reach new heights within their career Requirements: ● 10 plus years solid experience in back end open source based technologies, including at least 4 - 5 years in Ruby or RoR cloud based ecosystems ● 4 plus years solid experience as a technical lead, including at least 2 years in large scale platform environment ● CS degree required or equivalent work experience ● Solid procedural and object oriented Software Engineering fundamentals ● 3 plus years of relevant experience managing fast-paced and dynamic Scrum team ● A proven track record of senior level software engineering and architecture accomplishments in a high-capacity, large-scale, internet-based product platform ● Capable of technical deep-dives, yet verbally and cognitively agile enough to hold their own in a strategy discussion with senior technical or product leadership ● Comfortable recruiting a team of very bright, experienced engineers capable of working on projects and at scale unlike any other they've encountered ● Very experienced with Agile / Scrum methodologies ● Outstanding communication skills, both written and oral ● Expert understanding of RoR framework ● Solid understanding of AWS services ● Solid experience with containerized applications and serverless functions ● Strong understanding of and experience with testing practices ● Strong automation and CI / CD experience ● Pivotal Tracker or Jira, Docker, CI/CD, GitHub tools experience, some would say you are a master ● If I asked your previous team members about you, they would say you were a great leader and even better contributor. They would also very much welcome an opportunity to work for you once again

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