Cutshort logo
Branch International logo
Associate - Customer Solutions - Customer Service
Associate - Customer Solutions - Customer Service
Branch International's logo

Associate - Customer Solutions - Customer Service

Andrew Huelsenbeck's profile picture
Posted by Andrew Huelsenbeck
1 - 3 yrs
₹5L - ₹6L / yr
Mumbai
Skills
Customer Support
Customer Success
Technical support
Operations
Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Branch International

Founded :
2015
Type :
Product
Size :
100-500
Stage :
Raised funding

About

Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Nairobi, Mumbai and Mexico City, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.


Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.


Our mission is to deliver world-class financial services to the mobile generation.


We're interested in the rising stars with a worldly perspective, a deep interest in financial technology, and an appetite for growth.


Why Branch?


The future looks bright:

We've built a profitable business model, secured multiple rounds of funding, and already disbursed millions of loans. Now it's time to scale exponentially.


Passion is rewarded:

We're not just building a new gadget or solving for far-out futures – we're designing financial services that impact real people, communities and economies.


Your work matters:

Our teams are lean and agile which means every person not only contributes but can leave a lasting mark on the product, the business, and the lives of our global customers.


Challenges await:

The work we do at Branch isn't superficial or easily tackled – it's a real utility for people and with that comes tough challenges. That's why we need the best minds on the forefront of our mission.


More than just a paycheck

While we believe interesting work is the best reward, we also like to incentivize our employees with unlimited time off, discretionary travel to global offices, equity, and more.


Get out of your bubble

We don't solve problems for people, we solve problems with people. As part of Branch, you'll get to work in exciting places and meet people from all over the globe. And yes, you'll want to have a passport handy.


Read more

Company video

Branch International's video section
Branch International's video section

Candid answers by the company

What does the company do?
What is the location preference of jobs?
Why Branch?
What benefits and perks can employees expect when they join the team?

Branch makes it easy for people to access a loan, anytime, anywhere. People can complete the application in seconds and receive loan straight into their bank account. Visit our website to learn more.

Product showcase

Branch's logo
Branch
Visit
Experience the ease of accessing instant credit within minutes. Say goodbye to tedious paperwork and physical documentation – our 100% online system ensures a hassle-free experience.
Read more

Photos

Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Nandita Coutinho
Profile picture
Anshul Agrawal
Profile picture
Seun Olafusi

Company social profiles

instagramlinkedintwitterfacebook

Similar jobs

Shogan Systems
Coimbatore
1 - 2 yrs
₹2.2L - ₹2.4L / yr
Social Media Marketing (SMM)
Video Editing

Social Media Marketing Specialist


Job Summary:

We are looking for a dynamic and results-oriented Social Media Marketing Executive to manage and enhance Shogan Systems presence across social media platforms. Based in our Coimbatore office, this role involves developing and executing social media strategies to increase brand awareness, engage our community, and drive growth. This is a dedicated work-from-office position. If you're passionate about creating engaging content and driving online growth for our websites across various social media channels, including Facebook, YouTube, Twitter, Instagram, LinkedIn and more, then this role is perfect for you.


Responsibilities:

  •   Manage and oversee social media platforms.
  •   Develop and execute social media strategies.
  •   Develop and execute SM Paid Campaigns.
  •   Create social media calendars and schedule posts effectively.
  •   Generate brand awareness to capture the attention of the target audience.
  •   Respond promptly to comments and inquiries on social media.
  •   Monitor and analyse social media metrics and trends.
  •   Collaborate with Copywriters and Graphic Designers to ensure cohesive brand messaging.


Requirements:

  •   Demonstrated understanding of engagement metrics and key performance indicators (KPIs) in social media.
  •   Proficient in conducting research to inform social media strategies.
  •   Sound knowledge of social media scheduling platforms.
  •   Strong proofreading and editing skills.
  • Excellent oral and written communication skills.
  •   Good understanding of paid social media advertising.
  •   Ability to craft compelling and catchy content.
  •   Exceptional multitasking abilities and prioritization skills.
  •   In-depth knowledge of various social media platforms.


Qualifications/Experience:

  • Minimum bachelor’s degree in a related field.
  • 1-3 years of experience as a Social Media Executive or in a similar position.
  • Experience with e-commerce website projects preferred.


Pay: ₹18,000 - ₹20,000 per month (based on experience)


Work Location: Coimbatore In person





Read more
Affine
Palak Jaswal
Posted by Palak Jaswal
Bengaluru (Bangalore)
3 - 5 yrs
Best in industry
SQL
Tableau
skill iconData Analytics
Business Analysis
Data management
+3 more

We are looking for a detail-oriented Business Analyst with expertise in Tableau, statistics, SQL, and Excel. The role involves data analysis, creating interactive dashboards, and providing actionable insights to support business decisions and improve operations.


Key Responsibilities:

  • Data Analysis & Visualization: Use Tableau for dashboards and conduct statistical analysis.
  • SQL & Data Management: Write and optimize SQL queries, ensure data accuracy.
  • Reporting: Develop Excel spreadsheets, analyze business processes, and provide reports.
  • Collaboration: Work with cross-functional teams to gather requirements and deliver insights.
  • Project Management: Manage multiple projects, deliver timely reports, and support teams with data insights.
Read more
Coconut Media Box LLP
at Coconut Media Box LLP
3 recruiters
HR Manager
Posted by HR Manager
Mumbai
5 - 10 yrs
₹5L - ₹10L / yr
Business Development
Sales
Sales and operations planning
Business Development Manager
  • Generating leads into exhibitions & events industry, targeting high potential clients participating in the exhibitions (Domestic as well as International).
  • Developing business by cold calling, client pitching through research or references.
  • Deliver scripted sales pitch to the clients.
  • Keep accurate and detailed records of calls made and results achieved.
  • Mailing Introductory Profile to prospective clients.
  • Scheduling appointments and to get maximum meetings done with the clients.
  • To get sound brief from the client and ensure maximum clients are converted.
  • Client follow ups & feedback till the completion of the project.
  • To ensure timely payment is made by the client after the completion of the project.
  • To be a single point of contact between the client and the production team.
Read more
Mobile Programming India Pvt Ltd
at Mobile Programming India Pvt Ltd
1 video
17 recruiters
Priyadharshni Krishnasamy
Posted by Priyadharshni Krishnasamy
Bengaluru (Bangalore), Pune
4 - 10 yrs
₹5L - ₹12L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)

Additional Responsibilities: • Knowledge of more than one technology • Basics of Architecture and Design fundamentals • Knowledge of Testing tools • Knowledge of agile methodologies • Understanding of Project life cycle activities on development and maintenance projects • Understanding of one or more Estimation methodologies, Knowledge of Quality processes • Basics of business domain to understand the business requirements • Analytical abilities, Strong Technical Skills, Good communication skills • Good understanding of the technology and domain • Ability to demonstrate a sound understanding of software quality assurance principles, SOLID design principles and modelling methods • Awareness of latest technologies and trends • Excellent problem solving, analytical and debugging skills Technical and Professional Requirements: • Primary skills: Java • Desirables: Java->Microservices, Java->Springboot Preferred Skills: Java Generic Skills: Java->Microservices Java->Springboot Educational Requirements Bachelor of Engineering Service Line Application Development and Maintenance * Location of posting is subject to business requirements.

Read more
Smart Diet Planner
at Smart Diet Planner
2 recruiters
Sarthak Manchanda
Posted by Sarthak Manchanda
Remote only
3 - 10 yrs
₹6L - ₹16L / yr
Ionic
skill iconNodeJS (Node.js)
skill iconMongoDB

We need a full-time ionic developer for our app "smart diet planner" an AI-based personalized diet planner Startup.

 

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code in ionic 5 and above

 

We prefer if you have knowledge of Node JS and Mongo DB too.

 

Responsibilities

  • Enhance the existing application with new features
  • Analyze and maintain existing software applications
  • Discover and fix programming bugs

 

Qualifications

  • Bachelor's degree or equivalent experience in Computer Science or related field
  • At least 4 years of programming experience in ionic
  • Development experience with programming languages

 

If you have a vision and are passionate about working in a startup with good stock options, this job opportunity can transform your life.

 

This is the perfect opportunity for those developers :

 

  • who are keen to join our tech startup to create one of the best global apps in the Nutrition, Health & Wellness domain along with us
  • who have the patience to earn rewards via good stock options, besides the salary.
Read more
Kindl
at Kindl
1 recruiter
surendra gupta
Posted by surendra gupta
Remote only
2 - 3 yrs
₹4L - ₹6L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconMongoDB
+1 more
We are looking for an experienced Full Stack Developer with focus on MERN!

Responsibilities:

Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, Reactjs , Node.js, Typescript and Mongodb
Binding of UI elements to JavaScript object models
Creating RESTful services with Node.js
Python or PHP knowledge will be good
Architect scalable web architectures
Work in a cross-functional team to deliver a complete user experience
Create Unit and Integration tests to ensure the quality of code
Be responsive to change requests and feature requests
Write code that is cross-platform and cross-device compatible
Ability to wear many hats and learn new technologies quickly
Experience

2-3 years minimum in creating complex HTML based solutions
Detail oriented experience as a Web Developer creating Angular/React/Vue based solutions
1-2 years with Node.js and Expressjs
Ability to work both independently and in collaborative teams to communicate design and build ideas effectively
Experience using asynchronous RESTful services (JSON)
Requirements

Fluent knowledge of latest HTML/CSS standards and best practices
Working knowledge of JavaScript, Typescript, ReactJS and Angular
Working knowledge of Node.js and Expressjs
Solid Understanding of HTTP protocol and how server-side code is processed on the client
Understanding the nature of asynchronous programming and its quirks and workarounds Excellent hands-on experience with MongoDB , Mongo aggregation , MySQL, Ability to build REST services, Authentications, MVC applications
Excellent Object Oriented Programming skills and ability to write modular, secure, scalable and maintainable code • Experience with Elastic search, Redis.
Some experience with Photoshop or Sketch is a plus (creating sprites, optimizing, cutting or adjusting images)
Working knowledge of front end optimisation and performance techniques
Obsession with lean, clean and organised front-end code
Cross-browser development and troubleshooting
Experience building Responsive websites for web, tablet and mobile devices
Eye for details is crucial
Able to handle multiple projects and competing deadlines
Good understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation
Read more
Marketing and advertising app that for influencers & brands
Marketing and advertising app that for influencers & brands
Agency job
via Qrata by Mrunal Kokate
Mumbai
3 - 7 yrs
₹20L - ₹30L / yr
skill iconNodeJS (Node.js)
skill iconAmazon Web Services (AWS)
We began life in February 2019 as an influencer marketplace that allowed
influencers (especially nano and micro level influencers) partner with different brands.
Its focus was to convert consumers into brand marketers and build strong word of
mouth advocacy at scale. The team shifted base from Kolkata to Mumbai in September 2019 for better partnerships. Last month, the startup pivoted to the current format to build more stable revenue streams for the influencers and creators.

The team believes that there is a bigger untapped opportunity in India for the
same, considering the craze around celebrities/influencer in India.
Each influencer or celebrity is listed on the platform, with rates specified by
them. The user can click on their favourite celebrity and make a payment. S/he receives a shoutout within the next seven days.

The Growth Metrics
They started as an influencer marketplace that ran for over 10 months working with over 100 brands, including Hershey's, Bounce, and Raw Pressery, and on-boarded over 80,000 influencers. In February, they clocked over $150,000 in GMV and $37,000 in revenue, almost jumping 400 percent from the previous month. Since it pivoted, the
platform has done 310 shoutouts. Influencer marketing has grown as an industry over
the last few years from $1.7 billion in 2016 to $4.6 billion in 2018. According to reports,
global influencer marketing is poised to be a $20 billion industry by 2020. Of this, India
accounts for a fledgling chunk of between $75 and $150 million.

Role Overview

Required Skills for this Role:

 Strong experience with full-stack Javascript framework, Mongo DB,Express,
React.JS, Node JS.
 Must have worked with creation of deeplinks for mobile apps
 Must be well experienced in AWS, especially elastic bean in AWS
 Must have worked with push notifications service
 Must know socket programming
 Self-motivated with the ability to work independently or jointly in a self-directed
way.
 Demonstrated successful development of enterprise-grade web applications
 Proven analytical and problem-solving capabilities
 Comfortable leading product development
 Strong work ethic and desire to build industry-leading products

Also Nice to Have Skills and Background:
 Startup experience
 Worked on product development
Read more
Israni Entertainment
at Israni Entertainment
1 recruiter
Shivani Gupta
Posted by Shivani Gupta
Mumbai
0 - 2 yrs
₹1L - ₹3L / yr
Business Development
Client Servicing
Sales
Presales
  1. Cold Calling to prospective leads & convert them into clients
  2. Business Development ideation & execution
  3. Freeze the Client Deal
  4. Populate & furnish the required documentation – Client Contract. Creative Forms, Project Details & Invoicing Details
  5. Follow-up & Closure on generated leads across multiple mediums
  6. Arrange client Meetings
  7. Pitching , Negotiating & Closure with Clients
  8. Client Servicing
  9. Client Relationship Management
  10. Generating Sales Report
  11. Payment track – Ensuring the payment compliance as per the CC Timeline
  12. Coordinating with accounts team for payment
  13. Pre Event-On Event-Post Event coordination with client for an end to end experience
  14. Constantly searching for new ideas & concepts
  15. Competitive analysis with regards to the market happenings
  16. Market research about the new trends & innovations
Read more
Mumbai, Pune, Ahmedabad
1 - 7 yrs
₹3L - ₹3L / yr
Sales
Marketing
Communication Skills

Dear All,

On behalf of one of our clients, we are hiring ambitious Sales & Marketing Executives

Job Description
As the sales and marketing executive you will be involved in developing marketing strategies, implementing marketing plans, developing sales strategies, maintaining customer relations, and creating sales reports.
Research and recommend prospects for new business opportunities. Research and analyze sales options. Build and maintain relationships with clients and prospects. Working with the sales team to develop targeted sales strategies. Answering client queries about product specifications and uses. Maintaining client relations. Collect and analyze information and prepare data and sales reports. Build and maintain professional networks

Requirements
1. MBA in Marketing, Business, or a related field.
2.Proven work experience as a Sales and Marketing Executive.
3.High-level communication and networking skills.
4.A passion for sales.
5.Understanding of commercial trends and marketing strategies.
6.Ability to negotiate and understanding of marketing skills
7.Self-motivated and goal-oriented, desire to deliver results
8.Ability to create and deliver presentations
9.Fast learner and a quick thinker

Read more
Horaa Business Solutions LLP
at Horaa Business Solutions LLP
1 video
1 recruiter
Maryann Reuben
Posted by Maryann Reuben
Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹6L / yr
Data collection
Market Research
Content Writing
Blogging
Client Servicing
+1 more
Digital Marketing Executive Research and build DB Evaluate & Analyze other competitions, competitive products available in market and its price and provide suggestions for improvement Updating reports on CRM Calling/scheduling client meets Updating social pages and posting of blogs on a daily basis Support & address issues faced by existing clients Addressing, tracking and updating issues logged in by existing customers via calls and emails. Creating Awareness about our product Developing and managing advertising campaigns & building brand. Maintain customer database for email marketing Designing of print advertisements, hoardings, banners, brochures, pricelists, Promotion schemes, emailers for customers Organize roadshows and seminars and facilitate annual customer events. MUST Manage and improve online content, considering SEO and Google Analytics Experience in developing and implementing digital marketing strategies Good knowledge of all different digital marketing channels Good knowledge and experience with online marketing tools and best practices Preferred with hands on experience with SEO/SEM, Google Analytics and CRM software Sense of ownership and pride in your performance and its impact on company’s success Critical thinker with efficient problem-solving skills Ensure that brand guidelines are strictly followed and adhered to
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos