
Associate - Customer Solutions - Customer Service

About Branch International
About
Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Nairobi, Mumbai and Mexico City, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.
Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.
Our mission is to deliver world-class financial services to the mobile generation.
We're interested in the rising stars with a worldly perspective, a deep interest in financial technology, and an appetite for growth.
Why Branch?
The future looks bright:
We've built a profitable business model, secured multiple rounds of funding, and already disbursed millions of loans. Now it's time to scale exponentially.
Passion is rewarded:
We're not just building a new gadget or solving for far-out futures – we're designing financial services that impact real people, communities and economies.
Your work matters:
Our teams are lean and agile which means every person not only contributes but can leave a lasting mark on the product, the business, and the lives of our global customers.
Challenges await:
The work we do at Branch isn't superficial or easily tackled – it's a real utility for people and with that comes tough challenges. That's why we need the best minds on the forefront of our mission.
More than just a paycheck
While we believe interesting work is the best reward, we also like to incentivize our employees with unlimited time off, discretionary travel to global offices, equity, and more.
Get out of your bubble
We don't solve problems for people, we solve problems with people. As part of Branch, you'll get to work in exciting places and meet people from all over the globe. And yes, you'll want to have a passport handy.
Company video


Candid answers by the company
Branch makes it easy for people to access a loan, anytime, anywhere. People can complete the application in seconds and receive loan straight into their bank account. Visit our website to learn more.
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Storytelling Specialist (Freelancer – PowerPoint & Narrative Design)
Role Title:
Storytelling Specialist – Presentation Design (Freelance)
Location: Chennai/Bangalore / Project-based
Engagement Type: Freelancer / Contract
About the Role
We are looking for a creative storyteller who can transform ideas, data, and concepts into compelling PowerPoint presentations. The ideal candidate should be able to craft narratives that engage, simplify, and influence diverse audiences.
Key Responsibilities
- Convert raw content, data, and briefs into structured, impactful presentations
- Build strong storytelling flow (problem → insight → solution → impact)
- Design visually appealing and professional PowerPoint decks
- Collaborate with stakeholders to understand messaging and audience
- Simplify complex concepts into easy-to-understand visuals and narratives
- Ensure consistency in branding, tone, and communication
Required Skills & Experience
- Proven experience in presentation design and storytelling
- Strong expertise in Microsoft PowerPoint / Google Slides
- Ability to create narratives for business, social impact, or consulting contexts
- Good understanding of visual design principles (layout, typography, color)
- Strong communication and interpretation skills
Preferred Experience
- Experience working in consulting, startups, or social impact sectors
- Exposure to DEI, accessibility, or inclusion-related storytelling
- Basic knowledge of data visualization
Deliverables
- High-quality PowerPoint decks
- Storyboarding documents (if required)
- Visual templates and reusable formats
Review Criteria:
Mandatory:
- Strong B2B SEO specialist, copywriter profile
- Must have 2+ years of experience in B2B SEO, content writing, or SEO-focused copywriting
- Must have strong working knowledge of SEO principles, including keyword research, on-page optimisation, search intent, and content structuring
- Must have hands-on experience writing insight driven B2B content for landing pages, linkedIn posts or campaigns
- Must demonstrate excellent B2B content writing fundamentals - clarity, structure, logic, and ability to simplify technical concepts for B2B audiences
- Must have 6 month+ experience with search engine marketing
- B2B product companies
Preferred:
- Familiarity with AI-driven search, GEO, or how LLMs surface and retrieve content
- Exposure to EVs, energy tech or SaaS
Role & Responsibilities:
Your job is to create B2B content that:
- Ranks on Google,
- Is easily understood and cited by AI models (GEO),
- Drives qualified intent from CPOs, OEMs, fleet owners and energy partners,
- And improves the clarity and performance of our paid ads and landing pages.
Key Responsibilities:
SEO & Generative Engine Optimisation (GEO):
- Conduct keyword research, and write optimised content for Google search and AI models
High-Quality B2B Copy Creation: Write clear, crisp, insight-driven content for:
- Landing pages & product pages
- B2B campaigns & paid ads
- Whitepapers, explainers, and case studies
- LinkedIn posts & thought leadership
- Sales collateral (one-pagers, capability decks)
Cross-functional Collaboration:
- Work with design to align structure and visuals.
- Support sales with sharper talking points, summaries and structured content.
- Assist product marketing with feature explainers and release notes.
Ideal Candidate:
- Strong writing fundamentals: clarity, structure, logic, precision.
- Working knowledge of SEO principles and WordPress
- Curiosity about AI search, RAG, GEO, and how LLMs retrieve information.
- Ability to simplify technical concepts for B2B audiences.
- Comfortable with fast-paced iteration and feedback cycles.
- Familiarity with keyword tools (SEMrush, Ahrefs, Ubersuggest) is a bonus.
- Interest in EVs, energy tech, or SaaS is an advantage but not mandatory.
Skills Required:
- Experience with building a Design System and Component based designs.
- 3-5+ years of professional product design experience, bonus points if it was for SaaS platforms.
- Expertise in product design (UI, UX, and Research) and modern tooling e.g. Figma, Miro, etc.
- Experience in high growth startups and building minimum viable products.
- A solid design foundation and aesthetic delivering designs/documents that are simple, informative, and filled with craftsmanship and strong attention of detail.
- Basic technical expertise to communicate with developers.
- Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences.
- Hands-on experience with conceptualizing design projects, coordinating with creative teams and working on its execution.
- Ability to juggle multiple projects.
Responsibilties:
- Build the design language and system along with other designers that can be exposed to clients too.
- Work on pages using the design system & create UX experiences that seem flawless.
- Help in setting up design processes
- Work closely with product managers and engineers to define product specs and iterate on experiences as they are delivered.
- Help maintain, improve, and scale our current product experience.
- Create user flows to effectively communicate interaction and design ideas
- Ensure the products created are user-friendly and convey brand consistency with all projects.
Tasks:
· You will take part in the design of the architecture and the development of modern software-based applications in the back-end (Node.JS, TypeScript, Nest.JS)
· You support the technological conception, programming and implementation of new features
· You help manage IoT-to-Cloud services, Microservices, Kubernetes and Docker on GCP
Requirements:
· Bachelor or Master student in an IT-related field of study
· Ability to holistically conceive applications in multiple technologies in the backend
· Experience in agile software development with JavaScript, TypeScript, Node.JS and ideally Nest.JS
· First experiences in Cloud (AWS/Azure/GCP) and Docker
·
Nice to Have:
· Experience with GraphQL, Microservices, Kubernetes
· Understanding of IoT device management and message brokers like AMQP or MQTT
Benefits:
· A responsible position in a fast-growing and highly innovative start-up
· An agile and diverse team with colleagues from all over the world
· English speaking open work environment, with flat hierarchies and short decision-making paths
· Advanced technology stack leveraging cutting-edge IoT hardware and software
· Creative freedom for own ideas, projects and personal development
· Team building, learning and start-up events
and implement attractive and functional websites for our clients.
You will be responsible for both back-end and front-end
development including the implementation of WordPress themes
and plugins as well as site integration and security updates.
To be a successful WordPress developer, you should have in-
depth knowledge of front-end programming languages, a good
eye for aesthetics, and strong content management skills.
Ultimately, a top-class WordPress developer can create
attractive, user-friendly websites that perfectly meet the design
and functionality specifications of the client.
WordPress Developer Responsibilities:
Meeting with clients to discuss website design and function.
Designing and building the website front-end.
Creating the website architecture.
Designing and managing the website back-end including
database and server integration.
Generating WordPress themes and plugins.
Conducting website performance tests.
Troubleshooting content issues.
Conducting WordPress training with the client.
Monitoring the performance of the live website.
WordPress Developer Requirements:
Bachelor’s degree in computer science or a similar field.
Proven work experience as a WordPress developer.
Knowledge of front-end technologies including CSS3, JavaScript,
HTML5, and jQuery.
Experience working with debugging tools such as Chrome
Inspector and Firebug.
Good understanding of website architecture and aesthetics.
Ability to manage projects.
Good communication skills.
2. Completely responsibile for architecture, wireframe, frameworks, coding, UI/UX, Database, Security, privacy etc.
3. Developing Android and Web Applications.
4. Responsible for cost optimzation and scalability of the product.
5. Preparing and presenting reports related to product development
o Tools:
CrowdStrike Falcon Sensor - Or similar AV engine
Cisco Umbrella Web Filtering – Or similar Web Proxy Filter
Cisco FTD Intrusion Prevention – Or similar IPS/IDS
O365 Email Protection (Spam, Phishing) - Or similar
Phish Insight (Phishing Campaigns) - Or similar phish campaign technology
Nessus Professional – Or similar vulnerability scanning tool
Cisco NGFW – Or similar FW technology
o Technologies:
Cloud (AWS IaaS, O365 SaaS),
On Premis (Windows 90%, Linux 10%)
o Processes:
Computer security incident response
Security reviews and assessments
Vulnerability management Penetration tests
Manage Level 3 security incidents and requests
Ensures compliance with corporate policies and procedures
Research new ways to improve existing technical security controls
Project SME and Lead for security related projects
Conduct Risk assessments and assist in remediation activities
Assist in internal and external audit activities
Required Experience and Skills:
Bachelor's degree in Information Security, Computer Science or Engineering
Minimum of 3 years in security engineering
Knowledge in cloud ecosystems security - Amazon AWS, Microsoft O365
Ability to work well in an international team (US or EU time zone)
English spoken and written on at least B2 level
Understanding of security monitoring and identification concepts
Assessing and understanding the impact, severity and urgency of issues
Cybersecurity Certifications an advantage but not essential: CEH, C|HFI, CISSP, CISA, CISM
Expertise across a variety of security products including those listed in requirements above
What you need to do:
- Preparing and maintaining financial records and financial statements of the company including, but not limited to, book-keeping and general entries
- Preparing reports for planning and to facilitate decision-making
- Preparing and involving in budget forecasts
- Being a part of handling monthly, quarterly and annual closings
- Reconciling accounts receivable and accounts payable
- Ensuring timely bank-related payments
- Calculating taxes and preparing tax returns
Desired Candidate Profile
What you need to have:- CA inter or CA final is preferred
- Work experience as an Accountant
- Must have strong knowledge and experience in Tally
- Must be willing to work from office and for 6-days a week
- Must have advanced MS Excel skills including Vlookups and pivot tables
- Strong attention to detail and good analytical skills
- Responding to internal and external inquiries on-time as communicated by the management
- Assisting in financial Audit and auditing vendors
- Identifying and communicating opportunities for improvement in-terms of methods and practices followed
- Communicating any technical issues related to accounting













