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Operations excellence for the geography
This role will require delivering top notch customer experiences, drive at center revenue,
manage costs and deliver profitability across centers in the assigned region.
Key responsibilities include:
1. Managing P&L
○ Responsible for driving revenue (In-center pack sales and renewals, Store
revenue and Additional sources)
○ Manage operational costs and drive initiatives to optimize expenditures
○ Drive initiatives to improve footfalls and new customer acquisition (Lead
generation)
2. Customer experience:
○ Drive on-time performance across centers and deliver on key business metrics
○ Work with stakeholders to manage supply and demand across centers
○ Facilitate maintenance and upkeep of centers to ensure that they are ‘Always
New’
○ Manage a high performing and motivated team, mentor Center Managers at
regular intervals to elevate customer interactions and manage escalations
3. Other responsibilities:
○ Reviews with key stakeholders at regular intervals
○ Resourcing/Hiring high quality manpower with cost guardrails
Key metrics the owner is responsible for include:
● At center sales and additional revenue (conversion and lead generation)
● At center costs
● Footfalls
● Center standards score (always new, on time, availability)
● Product rating & NPS
Core Skills:
Core skills for the role include:
● Data backed decision making
● Quality operations execution experiences
● People management
● Bias for action, hands on, hungry
● Attention to detail
● Ability to prioritize tasks
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At Zobaze, we're not just developing apps; we're crafting the future of SMEs worldwide. Our quest to become the premier business utility app drives us to deliver revolutionary solutions like Zobaze POS and Restokeep. These tools don't just manage business—they propel it, enabling owners to monitor everything from sales to staff performance with unparalleled ease and efficiency.
With a remarkable footprint spanning 192 countries and over 2 million downloads, our apps have already generated 100 million receipts, evidencing our substantial global impact.
As a 100% bootstrapped company, our journey from inception to cash-positive operations exemplifies our dedication and resilience. We stand as a beacon of innovation and sustainability in the SME sector.
🤑 Funding
We are proud to be cash flow positive and have not yet tapped into VC funding, setting us apart from 99% of startups. This financial stability allows us to invest in our team's growth through a robust ESOP pool.
Securing funding will further accelerate our growth. Joining our team now offers a unique opportunity to create significant value, especially before our fundraising efforts take off.
⚠️ Before you apply
If you're looking for a standard 9-5 job, we are not a match. However, if you seek an exceptional learning curve, exposure to multiple verticals, and the opportunity to help establish processes that will propel our growth, we encourage you to apply. Our journey is dynamic, requiring flexibility and adaptability to changing needs.
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