Ops Mgr - Returns

at Disruptive Electronic Accessories Brand

Agency job
via Unnati
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Mumbai
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4 - 7 yrs
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₹18L - ₹20L / yr
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Full time
Skills
Six Sigma
Operational efficiency
Operations
MS-Excel
Reconciliation
Inventory Management
Logistics
Analytical Skills
stock pilferage
e-commerce
returns
Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.

Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.

The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
 
As an Operation Manager, you will work with quality team on identifying quality gap and ensuring its fixed timely.
 
What you will do:
  • Increasing efficiency of return center, looking at process from unloading to put away and measure each stage
  • Planning of spares - packaging for return
  • Ensuring zero stock out for spare and packing material
  • Working on efficiency of testing center and ensuring all goods repacked are in line with company standard
  • Working with warranty team for forward guidance on what will come as return so warranty stock can be planned
  • Reconciling debits issued by Amazon, Flipkart and Myntra and tracking advance shipping notice and ensuring that these are GRN , if not received in 15 days then raising a case with respective partner and tracking the entire life cycle with finance
  • Managing Inventory accuracy and cycle count to ensure zero stock pilferage
  • Raising tickets for shortages received viz a viz debit notes issued



What you need to have:
  • Mandatory to have specialization in return management and good planning skill and data driver approach
  •  
  • Data driven mindset , should be have analytical bent of mind to reduce returns
  • Should have worked in operations driven company with good analytic and problem solving capabilities
  • Six sigma certified
  • Strong with excel
  • MBA from a good institute
  • Esop can be given based on performance
  • Minimum 4 year experience into high volume operational businesses
  • Preferably from e-commerce domain
Read more
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