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Work at top Indian companies and global startups in 2020 - Check it out

Customer Support Jobs in Bangalore (Bengaluru)

Explore top Customer Support Job opportunities in Bangalore (Bengaluru) for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Tele callers
Tele callers

Founded 2019
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Bengaluru (Bangalore)
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3 - 7 years
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Best in industry{{renderSalaryString({min: 200000, max: 300000, duration: "undefined", currency: "INR", equity: false})}}

JOB DESCRIPTIONProfessionals should have a good fluency in Kannada / Malayalam ( Vocal Skills )   Advising students & parents with concern to different career opportunities post 12th grade & graduation, helping them to overcome the difficulties & dilemma in opting for the preferred career options.   Based on regular rounds of discussions with students & their parents, need to counsel them for college/university admissions.   The job is considered to be a noble profession so have to make sure that the interacting skills are very high & polite.   Nice vocal command on the selective regional languages is required too.   Professional & well-versed training would be given for the same.     An admission counselors just like a mentor or a guide to help you throughout the college application process till the final college seat allotment is done.     ROLES & RESPONSIBILITIES:     1) Construct affinity- Should try to counsel and not to sell   2) Formulating a process- Counsellors/ Advisors are as disciplined & organized like a corporate sales rep   3) Templates for marketing communication-Counsellors/ Advisors should have the right answers to all possible queries related to the courses institutes & career prospects.   4) Understanding of entire admission process- Counsellors/ Advisors help students & parents to navigate through the entire admission process.   5) Constant review on the admission process -Counsellors/ Advisors are in complete control of the admission process.   6) Excellent communication skills-Counsellors/ Advisors are suppose to understand & talk in a language the student would feel ease at.   7) Always a smile & great people skills- They make the ward & parents feel at ease & comfortable every day.

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Technical Support Operator - Robot
Technical Support Operator - Robot

Founded 2018
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Bengaluru (Bangalore)
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0 - 5 years
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Job Description:Robot Pilots are the front line of Cognicept’s operation and play an essential role inthe successful deployment of robotics: remotely resolving, analyzing, and reportingrobot errors. Providing a quick resolution to the client robot system is the highestpriority. These interventions ultimately lead to better performance and moresophisticated applications of robotic systems. Robot Pilots use an error reportingmanagement system to document their interventions and findings into acentralized database which is then used by the client, other Cognicept Robot Pilots,and our engineers located worldwide.Key responsibilities :- Incident Management for robot issues within SLA.- Error handling and resolution.- Remote monitoring and robot operations.- Help robots find their way by remotely correcting their internal “GPS” location anddriving/controlling the robot through unpredictable situations usingCognicept’s propriety intervention system (it’s like a video game).- Identify and report errors/failures/bugs, and suggest improvements toprocesses and technologies.- Manage inbound and outbound calls in a timely manner.- Follow communication “scripts” and standard operating procedures.- Identify customers’ needs, clarify information, research every issue andprovide solutions and/or alternatives.- Keep detailed records of all interventions in the Cognicept database.- Track personal/team qualitative and quantitative KPIs with your line manager.- Take part in training and other learning opportunities to expand knowledge ofCognicept and the position.Skills/Qualifications:- Experience with incident management, customer service and tech support preferred.- Solid oral and written communication skills.- Solid reading comprehension and listening skills.- A keen eye for detail.- Ability to work both independently and as part of a team.- Excellent time to task management.- Owns a laptop that runs Google Chrome and has a headset. (BYOD culture)- Owns a functional smartphone with a data plan and an Indian phone number.- Able to work in 24/7 shift with 6 days of working.

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Technical Support Executive
Technical Support Executive

Founded 2008
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Remote, Bengaluru (Bangalore)
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0 - 6 years
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Best in industry{{renderSalaryString({min: 200000, max: 500000, duration: "undefined", currency: "INR", equity: false})}}

Dear Candidates,   Greetings from Black and White Business Solutions   We have huge openings for "Domestic & International Voice Process"       Eligibility Criteria:   • 10th/PUC/ITI/Diploma/Graduate/PG anything is fine. • Good communication skill.     Work Location: All over bangalore   Interview Location: Indiranagar   Salary Package:13000-31000 + Incentives Based on your Interview Performance     Job Description:   • The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries . • He/She must show the willingness to learn new things every time and then. • Must discuss every matter with its supervisor or team leader to get any issue sorted • Giving a resolution to the customers or clients should be the whole and sole responsibility. • Should carry out various other professional services like Business Research, Legal services, Financial Analysis etc. • Must be very effective in providing customer service by providing resolution to their complicated queries and issues. • Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customers.   Interested Candidates Please drop your updated CV to the Below   Looking for immediate joiners.   Thanks & Regards Meghala

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Customer Support Executive
Customer Support Executive

Founded 2008
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Remote, Bangalore
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2 - 7 years
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Hi dear Applicant, Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview   Openings :   Customer Support : Voice & Non-voice   Health Care Accounts Receivable Medical Billing Insurance Banking / collections Accounts & Finance   Technical Support : Voice & Non-voice   Technical Trouble Shooting Hardware and Networking IT Help Desk Desktop Support Technical Chat / Email Support Application Support (Voice) IT Trouble Shooting   Benefits :   Day / UK / US Rotational Shifts 15k to 35K Take home Two way Transport Unlimited incentive Structure No registration Fees   Skills Required :   Should be flexible with rotational Shifts Manageable or Good English Communication Skills Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply Candidates with Graduation Backlogs can apply.   Documents Required :   Fresher : 10th / 12th / Graduation all semester Marks card Aadhar Card ID proof Pan Cad ID   Experience :   Previous Companies Offer letter / relieving letter / one month pay slips 10th / 12th / Graduation all semester Marks card Aadhar Card ID proof Pan Cad ID     *************PLEASE DO REFER YOUR FRIENDS*************

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Customer Support executive
Customer Support executive

Founded 2009
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Bengaluru (Bangalore)
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2 - 4 years
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Responsibilities: Respond to customer queries and customers concern Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies Reproduce customer issues and escalate product bugs Provide excellent customer service to our customers You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment   Requirements: Graduate (Any Discipline) Previous experience in a customer service role chat/email/voice Effective probing skills and analyzing / understanding skills Analytical skills with customer centric approach Excellent proficiency with written English and with neutral English accent Excellent English - Verbal & Written (Highly Professional English) Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)

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Client Servicing
Client Servicing

Founded 1928
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Bengaluru (Bangalore)
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0 - 3 years
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Executive/Senior Executive (Client Service)Educational Qualification: Graduate/Post-Graduate in any disciplineExperience: 0 - 3 YearsLocation: BangaloreShift: Day / NightKey Responsibilities: Work as a part of the clients' virtual business team or individually. Act as the SPOC (Single Point of Contact) with clients through email, phone or chat. Analyze, Plan, Organize and Work/Delegate the tasks to meet deadline and quality requirements. Work as a part of the both internal and external clients' extended team. Analyze, Plan, Organize and complete the tasks to meet deadline and quality requirements. Conduct online research for tasks to acquire results and present them in a manner that meets the expectations of internal/external clients.   Candidate profile: Graduate/Post-Graduate in any discipline Excellent communication skills Strong customer service attitude Desire to learn new things every day Good with comprehension and analytical skills Good at using search and internet tools like Google, Wikipedia, Yahoo etc. Good in handling Office productivity tools such as Microsoft Office Willing to relocate to Bangalore The job location is Marathahalli and hence candidates staying near by office location or those who are willing to re-locate nearby to office location are encouraged to apply (One way cab provided within permissible limits). Candidates with gap of more than 2 years in their education or professional experience will not be considered for the position. Candidates should have all relevant education & experience related documents.

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Operations Executive (Voice & Non-Voice)
Operations Executive (Voice & Non-Voice)

Founded 2004
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Bengaluru (Bangalore)
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0 - 3 years
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Job Purpose:   To Answer queries/resolve problems of customers through Inbound. Attend Inbound & Outbound calls, sometime respond through email and chat to customers. Provide correct and quality information to customers on every call, promote good listening and English grammar skills.   Eligibility Criteria:   Good speak, read & Write English & Hindi mandatory. Able to communicate confidently and politely, with good speaking skills. Awareness on Banking or Banking products. Detailed knowledge of intricacies of Banks products and how they compare against competitors. Good typing skills (Quality & Speed) Ability to handle telephonic conversations Good Listening & Comprehension skills Should be flexible to work in 24/7 shift

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Customer Support executive (Technical)
Customer Support executive (Technical)

Founded 2014
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Bengaluru (Bangalore)
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0 - 2 years
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Role:The Customer Success Executive contributes to the company's success by effectively managing itsclients. You will be the SPOC (Single Person of Contact) for our existing clients and will be responsiblefor the successful implementation of our solutions in new client locations.Responsibilities: Assisting client's queries over email & call. Looking into complaints and coordinating with clients to resolve their issues. Resolves product or service problems by clarifying the client's issues; determining the causeof the problem; selecting and explaining the best solution to solve the problem; expeditingcorrection or adjustment; following up to ensure resolution. Prepares product or service reports by collecting and analyzing client’s information. Visits client location for successful implementation. Contributes to team effort by accomplishing related results as needed. Generating product ideas to reduce the number of queries & solve the pain points ofcustomers Participate in innovation and find new ways that are more efficient in terms of operationsSkills: Customer Relationship Management, Communication Skills, MS Excel, Customer Success,Proficiency in English and HindiWhat can you expect at Intugine? Young team, flat hierarchy. Like-minded intellectually curious colleagues. High paced learning. Continuous Mentorship to help Achieve Peak Potential

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Customer Support Executive
Customer Support Executive

Founded 2014
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Bengaluru (Bangalore)
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1 - 6 years
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Best in industry{{renderSalaryString({min: 140000, max: 300000, duration: "undefined", currency: "INR", equity: false})}}

We are looking For Customer Support Executive.Responsibilities:Inbound calling for customer service.Identify and assess customers' needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication.Provide accurate, valid and complete information by using the right methods/tools.Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.Keep records of customer interactions, process customer accounts.Follow communication procedures, guidelines and policies.Take the extra mile to engage customers.Requirements:Experience: 0.6 - 2 yearsLanguage: Hindi and English

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Partner Acquisition Coordinator | Mandarin
Partner Acquisition Coordinator | Mandarin

via Meero
Founded 2016
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Bengaluru (Bangalore)
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1 - 5 years
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Best in industry{{renderSalaryString({min: 500000, max: 600000, duration: "undefined", currency: "INR", equity: false})}}

WHAT YOU'LL DO   Your mission is to develop Meero's photographers fleet in your assigned market. This will include:   - Sourcing of photographers everywhere in your market; - Onboard & train them; - Help them for the successful conduct of their missions.   You will be working from our brand new offices in Bangalore.   WHAT YOU'LL NEED   - You are open to work on shifted-hours schedule, due to the respective local timezone; - You are fun, ambitious but humble; - You are fluent in Mandarin. English is very important as well; - Great communicator, with good listening skills, and comfortable on the phone; - Into photography and video!   RECRUITMENT PROCESS   - Language Test - Interview with the Hiring Manager of this offer. - Interview with the GM - India - HR interview with the Talent team - Speero interview to make sure you're aligned with Meero's spirit & values - Welcome on board!

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Customer Support executive
Customer Support executive

Founded 2014
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Bengaluru (Bangalore)
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0 - 7 years
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Best in industry{{renderSalaryString({min: 100000, max: 300000, duration: "undefined", currency: "INR", equity: false})}}

Huge Requirements for Top MNC's!! Walk in with Resume, walk out with offer letter, One day interview process... two rounds of interview Job Description :   • Freshers or Experience in any sales, Inside Sales, Banking process/customer service,BPO background from Banking process, MBA freshers, BE/Btech can also apply • Salary: INR 1,00,000 – 3,00,000 P.A. Incentives • Industry:BPO / Call Centre / ITES • Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations • Role Category:Voice • Role:Associate/Senior Associate • Employment Type:Permanent Job, Full Time About The company: NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people.  Role and Responsibility – Sales Champion • Identifies business opportunities by identifying prospects • Sells products by establishing contact and developing relationships with prospects; recommending solutions • Outbound calling on data collected through lead generation activities / secondary data sources • Daily follow-ups on older leads and work on new leads • Maintains quality service by establishing and enforcing organization standards • Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization. Role and Responsibility – Customer Relationship Manager • Act as relationship manager for the Paid customers of NoBroker • Build sustainable relationships and trust with customer accounts through open and interactive communication • Identify and assess customers needs • Service customer in finding the right tenant / house as per the requirement of customer • Dial outbound and attend inbound calls of customer and leads • Use internal tools and methods to provide best possible service to the customer • Negotiate with leads on behalf of customer • Keep customer up-to date on the progress of his account • Follow communication procedures, guidelines and policies.  Go extra mile to provide excellent customer service. Regards Sravani N S. HR-Executive Sarjapur Road.

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Customer Support executive
Customer Support executive

Founded 2014
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Bengaluru (Bangalore)
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0 - 5 years
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Role and Responsibility – Customer Relationship Executive• Act as relationship executive for the Paid customers of NoBroker• Build sustainable relationships and trust with customer accounts throughopen and interactive communication• Identify and assess customers needs• Service customer in finding the right tenant / house as per the requirementof customer• Dial outbound and attend inbound calls of customer and leads• Use internal tools and methods to provide best possible service to thecustomer• Negotiate with leads on behalf of customer• Keep customer up-to date on the progress of his account• Follow communication procedures, guidelines and policies.  Go extra mile to provide excellent customer service.

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Customer Support Executive
Customer Support Executive

Founded 2019
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Bengaluru (Bangalore)
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0 - 7 years
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Job SummaryMiniJoy is a fast developing social gaming app which has accquired more than 2 million users in less than 3 months. MiniJoy is aiming to build the most engaging gaming ecosystem in India. Hope the talents who are interested in Gaming area to join. MiniJoy has raised more than 5 million USD from the top global VCs. Our Bangalore office is located in Wework Prestige Atlanta in Koramangala area.Customer Support Executive is mainly responsible for customer satisfication rate.Responsibilities and Duties Answer user's report and questions via Zendesk and Email Review and verify users' submitted KYC files Work close with product team and QA team to deal with user's reported other case Shift- Rotations b/w 8am - 8pm. Working- 6days with rotaional week offs. Required Experience, Skills and Qualifications More than 6 months of Experience in Customer Support English and Hindi is mandatory, one regional language (Tamil/Kannada/Telugu) is preffered Joining should be immediate Should be ready to work in Rotational Shift Have strong customer orientation and ability to adapt/respond to different scenarios Benefits Overseas Work Chance Incentives based on performance

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Customer Success Manager
Customer Success Manager

Founded 2014
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Bengaluru (Bangalore)
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1 - 8 years
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Best in industry{{renderSalaryString({min: 700000, max: 1200000, duration: "undefined", currency: "INR", equity: false})}}

<div><strong>About Almabase</strong></div><div>We are on a mission to make quality education affordable to <strong><em>everyone</em></strong> by helping schools increase their fundraising efficiency. Visit <a href="https://www.almabase.com/careers" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.almabase.com/careers">Almabase Career's</a> page to learn more.</div><div>&nbsp;</div><div><strong>What we believe</strong></div><ul><li><strong><em>Democratizing quality education</em></strong>: Quality education is a great equalizer. We are on a mission to make quality education affordable to everyone by helping schools increase their fundraising efficiency. We derive our inspiration from actions like <a href="https://www.nytimes.com/2018/11/18/opinion/bloomberg-college-donation-financial-aid.html" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://www.nytimes.com/2018/11/18/opinion/bloomberg-college-donation-financial-aid.html">this</a>&nbsp;</li><li><strong><em>Building a large profitable business</em></strong>: We envision building a capital-efficient, large profitable business to achieve our mission of democratizing quality education. This means less dependence on investors &amp; more ownership with the team. We are one of the few profitable Indian SaaS startups building <a href="https://valuesaas.co/" target="_blank" rel="noreferrer nofollow noopener" data-target-href="https://valuesaas.co/">value SaaS</a></li><li><strong><em>Employee Wellness + Customer Success:</em></strong> We give as much importance to each team member&rsquo;s personal &amp; professional success as much as we care about our customer's success. We believe it&rsquo;s all about balance.</li></ul><div>&nbsp;</div><div><strong>Our impact so far</strong></div><ul><li>2.1 Million constituents connected</li><li>420,000 students impacted</li><li>2 Million $ raised on our platform</li><li>42 Million engagement opportunities created</li><li>23 months since profitability</li><li>All this could be achieved with a nimble team of&nbsp;20 (4 salespeople in USA and rest to the team in Bangalore)</li></ul><div>&nbsp;</div><div><div><strong>What will you be working on</strong></div><ul><li>Be the single point of contact for all your customers from the time they sign the contract.</li><li>Establish a trusted relationship with them and help them succeed with Almabase through product adoption, retention, and possible expansion.</li><li>Understand the customer&rsquo;s goals, org structure, key challenges, and define their success.</li><li>Execute onboarding and implementation process</li><li>Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.</li><li>Monitor at-risk customer behavior and carry out activities to retain them.</li><li>Own churn and expansion for all your accounts.</li><li>Identify opportunities for portfolio growth and contact customers for upsells.</li><li>Work towards turning customers into advocates of Almabase.</li><li>Collaborate with the Marketing team to build customer case studies, testimonials, and referrals.&nbsp;</li></ul></div><div>&nbsp;</div><div><strong>Whom are we looking for</strong></div><ul><li>At least 1+ years of work experience in a customer-facing role such as Customer Success, Customer Support, Account Management, Sales, etc. Background in Business Analysis will also be considered.</li><li>Ability to understand a software product and its nuances very well.</li><li>Excellent written and verbal business communication skills.</li><li>Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.</li><li>Work during US hours - 4 PM to 2:30 AM IST (approx)</li></ul><div>&nbsp;</div><div><strong>Why join us</strong></div><ul><li><strong>Freedom &amp; Responsibility: </strong>If you are a person who wants to take up challenging work &amp; push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.</li><li><strong>Great Salary &amp; Equity: </strong>For our top performers and leaders, we grant stock options. As Almabase continues to grow, you&rsquo;ll have a real opportunity to create wealth for yourself and your family. We pay great salaries too!</li><li><strong>Holistic Growth: </strong>Building a career doesn&rsquo;t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.</li><li><strong>Transparency:</strong> If you ever wanted to know what it&rsquo;s like to be on an entrepreneurial journey, then working with Almabase gives you that opportunity to experience it all first hand.</li><li><strong>Food &amp; Snacks</strong>: You&rsquo;ll never have to worry about your hunger pangs. We provide tasty home cooked food &amp; snacks at all times of the day.</li><li><strong>Health insurance:</strong> We offer health insurance for you &amp; your dependents.</li><li><strong>Unlimited leaves &amp; Flexible work hours:</strong> There is no ceiling to the leaves or restraint to your working hours. Our only policy is that you use your good judgment</li><li><strong>Annual Retreat:</strong> Join us on our annual 2-3 days team outing! Our last one was in Wayanad, Kerala.</li><li><strong>The comfort of home:</strong> On a tiring day, if you want to take a break on a bed or if you want to jog &amp; take a shower at work or play your hearts our on PS4. You can do it all at Almabase.&nbsp;</li></ul><p>&nbsp;</p>

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Product Support
Product Support

Founded 2011
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Bengaluru (Bangalore)
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3 - 5 years
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Best in industry{{renderSalaryString({min: 500000, max: 1200000, duration: "undefined", currency: "INR", equity: false})}}

LeadSquared is currently seeking a highly motivated and experienced Product Support Engineer – (India, North America) to join our team in Bengaluru.   What we do?   LeadSquared is a leading sales execution and marketing automation platform used by over 700+ businesses worldwide to get more customers and accelerate revenues. Customers control the buying process in the digital economy. Traditional systems like CRM and marketing systems are old school in serving the needs of sales and marketing teams. LeadSquared is designed to help marketers and business owners increase the marketing ROI (read more leads), give them tools to engage the leads and provide insights that sales need to close deals faster. LeadSquared obviates the need of using multiple systems, can grow and scale with needs of business and comes with zero IT cost.   LeadSquared is the best SaaS platform for sales execution and marketing automation. We help businesses increase their sales efficiency.   What you will be doing? The Product Support at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers. We are looking for a long run relationship and one who is committed & takes complete ownership with top-notch customer handling skills, technical understanding.   The Role is to deliver high quality support to technical and non-technical users of LeadSquared through email, phone and documentation. Roles & Responsibilities: Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using LeadSquared. Ask customers targeted questions to quickly understand the root of the problem. Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution. Onboarding new customers: Providing Admin and User trainings etc. (over web and in-person). Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. Work closely with technical teams to enhance the quality of existing products. Manage and monitor customers’ expectations. Help in keeping customers extremely satisfied and thereby contributing to customer retention. Key Requirements: Tier 2 customer support experience - supporting web-based software platforms SaaS Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures. Fair knowledge of API, Webhooks, Connectors. Good to have understanding on at least one of the programming languages (PHP, Java, Python). Operational support experience - ability to capture the user environment during trouble shooting & work towards speedy and accurate resolutions for client issues. Excellent problem-solving, strong written & verbal communication and documentation skills Obsessed with customer support and delighting the customers. Contribute in developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools. Should be willing to work in US time zone.

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Associate - Customer Happiness
Associate - Customer Happiness

Founded
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Bengaluru (Bangalore)
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1 - 4 years
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Best in industry{{renderSalaryString({min: 300000, max: 500000, duration: "undefined", currency: "INR", equity: false})}}

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly. Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance. About us   Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few. We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story here.   About the Role   Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.   What we are looking for?   You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction. You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away. You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction. You write well. You know exactly what word or punctuation to use based on the context. As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.   Why should you join us?   You want to be an enabler for business success with an appetite for steep learning. You enjoy mentoring and coaching teams, take pride in teams success. You enjoy solving problems and thrive for excellence   What will you do?   You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams. You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails. Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients. Maintain our knowledge base site. Write, edit and help create content whenever necessary. We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

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Product Support Specialist
Product Support Specialist

Founded
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Bengaluru (Bangalore)
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1 - 5 years
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About the Role   Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.   About us   Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few. We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story here.   Why should you join us?   You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about. You enjoy resolving customer issues and providing feasible solutions. You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction. You consistently thrive for excellence.   What will you do?   You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs. You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product. You will explore customer data to identify trends with the objective of issue resolution. You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required. You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams. You will be working in different shifts so as to ensure the client issues are addressed on time.   What we look for?   2-5 years of experience in 24x7 customer support operations. You have experience in B2B Software support and understanding of Saas platforms You have excellent communication skills, ability to identify complex customer problems. You possess a sense of urgency for problem resolution and knows where to go for that resolution. You have the eagerness for learning and staying up-to-date on new product or policy changes. Start-up experience would be a plus. You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

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Customer Support Executive
Customer Support Executive

Founded 2014
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Remote, Bengaluru (Bangalore)
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1 - 6 years
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 Inbound calling for customer service. Identify and assess customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open andinteractive communication. Provide accurate, valid and complete information by using the right methods/tools. Handle customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

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Customer Support executive
Customer Support executive

Founded 2015
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Bengaluru (Bangalore)
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2 - 7 years
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Best in industry{{renderSalaryString({min: 500000, max: 900000, duration: "undefined", currency: "INR", equity: false})}}

Snaptrude Job Description. About Snaptrude Snaptrude is an intelligent CAD tool for real estate which transforms a hand drawn sketch of a floorplan to a 3D BIM (Building Information Model) model in a few seconds! Snaptrude is a funded startup and has raised money from one of the world's top most VC firms and has international recognition of being one amongst the top 3 companies in the world in AI/ML segment to be invited to TechCrunch Disrupt - SF 2017 and historically only the 3rd Indian Company. Website: http://snaptrude.com Location: Bangalore, India Position: Customer Success Manager A unique opportunity to become a part of the founding team of Snaptrude to grow and shape the product during the initial launch. Experience startup culture to hack your personal growth, take pride and ownership over your role and have the flexibility to explore new areas of interest as we grow. Snaptrude is an early stage startup and has already created a lot of positive buzz in the global ecosystem and has backing from top global VC firms and angel investors. Responsibilities *Identify and articulate user needs, test internally and through user research *Proactively tending to the needs of clients via e-mail correspondences, newsletters, blog posts, face-to-face meetings, etc. *Defining and optimizing the customer lifecycle, which includes: mapping the customer journey, identifying opportunities for continuous improvement, developing best practices, etc. * Be the voice of the customer in new product discussions, using what you know from talking to customers directly. *Providing overall guidance and support for our users and act as a product evangelist *Take an active part defining both long and short-term vision and roadmap Required Qualifications *1+ years of customer success and/or product management experience preferably in an enterprise product/SAAS company *Background in architecture, engineering and construction industry. *Strong analytical, organizational, prioritization skills *Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders We offer significant equity options along with a fixed salary but more importantly we offer extremely flexible working policies and a unique opportunity to be a part of the founding team which is reshaping the design industry. Contact Info: Altaf Ganihar (Founder and CEO)

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