Customer Support Executive

Job Summary:

We are seeking a highly skilled and self-driven Java Backend Developer with strong experience in designing and deploying scalable microservices using Spring Boot and Azure Cloud. The ideal candidate will have hands-on expertise in modern Java development, containerization, messaging systems like Kafka, and knowledge of CI/CD and DevOps practices.Key Responsibilities:

• Design, develop, and deploy microservices using Spring Boot on Azure cloud platforms.
• Implement and maintain RESTful APIs, ensuring high performance and scalability.
• Work with Java 11+ features including Streams, Functional Programming, and Collections framework.
• Develop and manage Docker containers, enabling efficient development and deployment pipelines.
• Integrate messaging services like Apache Kafka into microservice architectures.
• Design and maintain data models using PostgreSQL or other SQL databases.
• Implement unit testing using JUnit and mocking frameworks to ensure code quality.
• Develop and execute API automation tests using Cucumber or similar tools.
• Collaborate with QA, DevOps, and other teams for seamless CI/CD integration and deployment pipelines.
• Work with Kubernetes for orchestrating containerized services.
• Utilize Couchbase or similar NoSQL technologies when necessary.
• Participate in code reviews, design discussions, and contribute to best practices and standards.

Required Skills & Qualifications:

• Strong experience in Java (11 or above) and Spring Boot framework.
• Solid understanding of microservices architecture and deployment on Azure.
• Hands-on experience with Docker, and exposure to Kubernetes.
• Proficiency in Kafka, with real-world project experience.
• Working knowledge of PostgreSQL (or any SQL DB) and data modeling principles.
• Experience in writing unit tests using JUnit and mocking tools.
• Experience with Cucumber or similar frameworks for API automation testing.
• Exposure to CI/CD tools, DevOps processes, and Git-based workflows.

Nice to Have:

• Azure certifications (e.g., Azure Developer Associate)
• Familiarity with Couchbase or other NoSQL databases.
• Familiarity with other cloud providers (AWS, GCP)
• Knowledge of observability tools (Prometheus, Grafana, ELK)

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication.
• Ability to work in an agile environment and contribute to continuous improvement.

Why Join Us:

• Work on cutting-edge microservice architectures
• Strong learning and development culture
• Opportunity to innovate and influence technical decisions
• Collaborative and inclusive work environment

Required Skills:

• Hands-on experience with Databricks, PySpark
• Proficiency in SQL, Python, and Spark.
• Understanding of data warehousing concepts and data modeling.
• Experience with CI/CD pipelines and version control (e.g., Git).
• Fundamental knowledge of any cloud services, preferably Azure or GCP.

Good to Have:

• Bigquery
• Experience with performance tuning and data governance.

What You’ll Do

• Build and enhance real-time voice agents for sales, support, and operations use cases
• Work with ASR, TTS, LLMs, and dialog orchestration frameworks to improve voice quality and response accuracy
• Integrate multiple providers (Deepgram, Sarvam, ElevenLabs, OpenAI) into a modular voice pipeline
• Reduce latency, improve interrupt handling, and make conversations more natural
• Own the agent evaluation process: call audits, response quality scoring, and accuracy improvements
• Collaborate with product teams and customers to understand real call behaviours and solve friction points
• Contribute to voice infrastructure: WebRTC, streaming sockets, call routing flows

⚙️ What You Bring

• 3–6 years of experience as an AI/ML/LLM Engineer working on voice or conversational systems
• Strong hands-on experience with LLM prompting, finetuning, embeddings, and RAG
• Solid understanding of STT and TTS models and tuning them for natural speech
• Proficiency in Python and Node.js
• Experience with real-time audio streaming (WebRTC, WebSockets) is a strong advantage
• Ability to debug live calls and rapidly improve agent behaviour
• Strong sense of ownership and willingness to iterate closely with users

🏆 What Success Looks Like

• Voice agents handle interruptions smoothly and sound natural
• Call success and customer completion rates increase month over month
• Latency, token usage, and infra costs are reduced through better engineering and smart model choices
• Customers begin trusting agents as teammates, not just tools

If You Are Someone Who:

✅ Builds fast and learns faster

✅ Cares deeply about product experience, not just model performance

✅ Wants to create the future of how businesses talk to customers

“If you can't explain it to a six year old, you don't understand it yourself.” If you live by this statement, you might be the one we are looking for. We at LogiNext believe that Information experience is a big part of the Customer Experience.

LogiNext is looking for a prolific and talented Senior Technical Content Creator/Writer to contribute to our vision of delivering the best information experience with great content. Your role will involve understanding the details of and around the product and articulate them in clear, concise and illustrated manner. This role requires a high level of creativity and attention to detail. You must be able to distil complex information into clear, concise text.

You must have a sound experience with Enterprise SaaS products & knack and love for writing, a comprehensive understanding of the technical products, and experience in blogging to achieve business goals.

Responsibilities:

Collaborate with developers, designers, product managers, marketers, subject matter experts and other influencers to obtain an in-depth understanding of the product and the documentation requirements Determine the needs of end users of technical documentation and work closely with technology and business team to make products easier to use. This involves Feature Guides, FAQs, Onboarding Guides, Help Documentation, Troubleshooting Guides, Training Manuals, Release Notes and other documentation Design infographics, develop feature walkthrough videos and other engaging content to impart product knowledge to various stakeholders Audit and update the content regularly to ensure relevance with incremental product feature releases, customer use cases, support issues and other internal developments Execute the Content Calendar by building and delivering on the roadmap set by the management Work closely with the creative teams to represent the content in the most suitable visual format Suggest ways to further improve the quality of the documentation

Requirements:

Bachelor’s/Master’s degree in Computer Science or Information Technology, Arts or Communication 8 to 10 years of experience in technical content writing with minimum 4 years of experience in SaaS products Exceptional technical writing and editing skills, as well as the ability to adopt the style, tone, and voice of our business' various types of content Demonstrable active presence in online communities such as blogs, discussion forums, LinkedIn articles, Tweets, Quora answers Ability to quickly grasp complex technical concepts and make them easily understandable to users in the form of text, images, videos, infographics Ability to identify issues, challenges, and gaps associated with the content Ability to understand briefs and translate briefs into high-quality product collaterals Passion for technology, communication and strong understanding of the industry and organization’s mission Basic understanding of web technologies and programming languages to publish viral tech blogs Excellent command over written and verbal communication Good leadership and team handling experince. Adept at Multitasking, creative thinking and working independently

Profile:

We are a Funded Startup developing a Gamified EdTech Mobile App. We are looking for an experienced Backend Developer (at least 4 years) who has hands-on experience of NodeJS (at least 2 years) and PostgreSQL (at least 2 years). You will be responsible for Defining, Developing and Maintaining all Server-Side Logic, Components, and Database.

Responsibilities: 

• Developing and Maintaining all Server-Side Logic and Components
• Defining and Maintaining all Schemas and Database
• Writing Cron Jobs in NodeJS
• Writing Database Triggers in PostgreSQL
• Testing, Repairing Defects and providing Technical Support.
• Documenting Node.js Processes, Database Schemas, and Preparing Reports
• Collaborating with Frontend Developers and Integrating with Frontend Components

Requirements: 

• Bachelor’s Degree in Computer, Information Technology, or similar
• Hands-on experience as a Backend Developer (at least 4 years)
• Hands-on experience of NodeJS (at least 2 years)
• Hands-on experience of PostgreSQL (at least 2 years)
• Hands-on experience of ExpressJS and Docker
• In-depth knowledge of Database Architecture
• Working knowledge of Multithreading in NodeJS
• Working knowledge of Python and ReactJS
• Basic knowledge of HTML5 and CSS3