Customer Support Executive

2–4 years of hands-on experience managing Google Ads and Meta Ads campaigns for D2C or consumer brands.

Strong command of Google Ads Manager, Facebook Business Manager, and Google Analytics (GA4).

Experience in Shopify/landing page integrations and performance tracking tools like Hotjar, Mixpanel, or similar is a plus.

Proven ability to analyze campaign data and draw actionable insights.

Strong creative instincts with the ability to brief and collaborate with design/content teams.

Experience working in a startup, D2C brand, or digital agency environment preferred.

Bachelor's degree in Marketing, Advertising, Business, or a related field.

Role Overview:

We are seeking a Senior Consultant with deep expertise in storage and backup infrastructure, data migration strategies, and enterprise IT consulting. This individual will lead customer engagements, build methodologies, and deliver value through the ZENfra platform.

Experience in product implementation and customer support management is a strong plus, enabling this role to bridge consulting with hands-on delivery and post-deployment success.

Key Responsibilities:

Consulting & Strategy:

Engage with enterprise customers to understand their infrastructure, pain points, and transformation goals.

Design and recommend migration strategies and modernization roadmaps for storage and backup environments.

Develop reusable methodologies and frameworks tailored to customer needs.

ZENfra Enablement:

Translate customer requirements into actionable insights using the ZENfra platform.

Build and deliver ZENpacks (customized solution bundles) including reports, dashboards, and automation scripts.

Collaborate with ZENfra product and engineering teams to enhance platform capabilities based on field feedback.

Product Implementation & Support:

Lead or support ZENfra platform deployments across customer environments.

Ensure smooth onboarding, configuration, and integration of ZENfra components.

Manage customer support escalations, ensuring timely resolution and customer satisfaction.

Provide feedback to product teams to improve usability and performance.

Leadership & Delivery:

Lead and mentor a team of consultants and engineers across multiple customer engagements.

Prioritize tasks and manage delivery timelines while maintaining high customer satisfaction.

Ensure quality and consistency in deliverables across projects.

Customer Success:

Act as a trusted advisor to customers, helping them derive maximum value from VTG and ZENfra offerings.

Conduct workshops, training sessions, and executive briefings as needed.

Required Skills & Experience:

• 10+ years of experience in IT consulting with a focus on storage, backup, and data protection technologies.
• Proven experience in data centre migrations, cloud transitions, and infrastructure assessments.
• Strong leadership experience managing cross-functional teams and customer engagements.
• Hands-on experience with product implementation and customer support management.
• Excellent communication and stakeholder management skills.
• Familiarity with tools like ZENfra, ZENfra Ignite, or similar platforms is a strong plus.
• Ability to create structured reports, methodologies, and reusable assets.
• Experience working with global customers and managing multiple priorities.

Preferred Qualifications:

Certifications in storage technologies (e.g., NetApp, Dell EMC, Veritas, Commvault).

Exposure to cloud platforms (AWS, Azure, GCP) and hybrid infrastructure.

Experience with automation and scripting (Python, PowerShell) is a plus.

Required Skills:

● Expert in Python, with knowledge of at least Django (More web frameworks are a plus)

● Familiarity with some ORM (Object Relational Mapper) libraries

● Able to integrate multiple data sources and databases into one system

● Understanding of the threading limitations of Python, and multi-process architecture

● Good understanding of server-side templating languages (such as Jinja 2, Mako, etc depending on your technology stack)

● Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3 (is a plus)

● Understanding of accessibility and security compliance

● Knowledge of user authentication and authorization between multiple systems, servers, and environments

● Understanding of fundamental design principles behind a scalable application

● Familiarity with event-driven programming in Python

● Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform

● Able to create database schemas that represent and support business processes

● Strong unit test and debugging skills

● Proficient understanding of code versioning tools

● Knowledge of application deployment process and server set up

● Integration of data storage solutions

Responsibilities:

● Owning one or more of the web services; adding new features, resolving bugs, and refactoring/ improving code base.

● Design and implementation of low-latency, high-availability, and performant applications

● Translating product requirements into functional, maintainable, extensible software that is in-line with company objectives.

● Good knowledge of software engineering best practices, including unit testing, code reviews, design documentation, debugging, troubleshooting, & agile development.

● Work on cutting-edge web technologies to make a powerful impact on 1M+ enterprise users

● Be part of a growing team that will design, develop, and test software and cross-product applications which span across different Planview products

● Work in an agile engineering team writing maintainable and scalable code for software components and influencing team decisions

● Contribute to the product’s architecture vision and execution, working closely with cross-product teams and other leaders within the R&D department

● Collaborate with stakeholders to imagine, design, develop, test, and launch software that impacts our customers and inspires your peers

● Drive continuous improvement of software quality, CX and maintainability of features

● Continuous learning of technology trends, tools, and approaches, including sharing this knowledge with your team

Business development can be summarized as the ideas, initiatives, and activities that help make a business better.

The target area would be clients looking forward to Digital Marketing services. Hence includes,

• Increasing revenues
• Growth in terms of business expansion,
• Increasing profitability by building strategic partnerships and making strategic business decisions.
• Responsible for prospecting, identifying, and developing business with new customers                              
• Preparing commercials for prospective clients based on the business offering in consultation with the project manager.
• Introduce the new client to the operations team and assist the operations team to work for the new client.
• Competitor analysis: Should be aware of the work being done by the competition and come up with strategies to acquire those accounts.
• Providing management with client/market feedback.
• Ability to identify client needs and decide deliverables for the same.
• Should be self-driven, target-oriented, and passionate

Role Business

• Industry Type IT
• Functional Area Sales & Business Development
• Employment Type Full Time, Permanent
• Role Category BD / Pre Sales

Education

• UG: Any Graduate
• PG: Any Postgraduate
• Doctorate: Doctorate Not Required

Job Description: Project Manager

Internal Role: Delivery Manager     

Type: Full time

Location: Bangalore  

Internal Role: Delivery Manager

About Dataweave:      

About Us         

DataWeave provides “Competitive Intelligence as a Service” to Retailers and Consumer brands helping them optimize their offerings through effective pricing, assortment and promotional recommendations.

It's hard to tell what we love more, problems or solutions! Every day, we choose to address some of the hardest data problems that there are. We are in the business of making sense of messy public data on the Web. At serious scale!

Read more on http://dataweave.com/about/become-dataweaver">Become a DataWeaver

Job Description:

• Develop a detailed project plan (Ensuring resource availability and allocation) to track progress
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure that all projects are delivered on-time, within scope and within budget
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Use appropriate verification techniques to manage risks, changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Establish and maintain relationships with Clients, internal stakeholders, third parties / vendors
• Create and maintain comprehensive project documentation

• Definition of service level agreements (SLA) in relation to services, ensuring the SLA’s are achieved; data sanity and hygiene & client expectations are exceeded
• Effectively monitor, control and support delivery, ensuring standard operating procedures and methodologies are followed
• Create KPIs for monitoring and review and publish health stats on a recurring basis

Key Skills / Knowledge required:

• Proven ability to switch context, manage multiple short projects
• Relevant experience of 3-5 years and overall experience of 8+ yrs
• Exposure to Analytics delivery process, ability to troubleshoot using insights within the data
• Basic Database query skills, with knowledge of Web-crawling concepts is preferred
• Excellent communication skills
• Team management and ability to deliver while working with cross functional teams
• Exposure to Agile Development (Scrum / Kanban) methodology is a plus

Job Title: Onboarding Specialist

Location: India – Noida, Bengaluru, Remote

Shift: Global (Territory Specific)

Job Function: Customer Experience

Employment Type: Full Time

Company:

SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.

About the Role

As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.

Responsibilities

• Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
• Record the use cases, customer requirements and customization requests
• Develop success plans for the customer to quickly achieve their desired outcomes
• Train customers on the product features and educate how they help achieve the desired objectives
• Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
• Develop and educate the customer on the best practices
• Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
• Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
• Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
• Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.

Qualifications

• Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
• Should have worked with the C-level and senior executives
• Should be open to aligning with US / EU / AUS time zones
• Has exceptional ability to communicate and foster positive business relationships
• Showcases exemplary written and verbal communication skills to work along with global customers
• Has strong problem solving and analytical skills
• Has worked with global customers, and across different segments in the past
• Exhibit a true passion for customers and for customer success
• Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.