Customer Support Executive

Job Title: Enterprise Sales Executive Manager

Location: Noida, Bangalore & Chennai

Experience: 2 to 7+ years in B2B Enterprise Sales, SaaS Sales, Cloud Solutions.

Language : English, Hindi proficiency will be an added advantage.

Key Responsibilities

• Identify and acquire enterprise customers.
• Manage end-to-end enterprise sales cycles from prospecting to closure.
• Generate new business through outbound sales, networking, referrals, and partnerships.
• Conduct product demonstrations and enterprise solution presentations.
• Engage with CXOs and key decision-makers across target accounts.
• Manage RFPs, RFIs, and enterprise procurement processes.
• Maintain accurate sales pipeline and opportunity data in CRM.

Requirements

• Strong experience in B2B and SaaS enterprise sales.
• Proven track record in handling large deals and long sales cycles.
• Understanding of APIs, cloud technologies, and digital transformation initiatives.
• Existing relationships with enterprise decision-makers and experience handling high-value enterprise accounts will be preferred.

As an Engagement Manager at Quantiphi, you will be a critical bridge between our clients and our delivery teams. You will be responsible for understanding client needs, shaping solutions, and ensuring the successful delivery of professional services engagements. This role requires a blend of technical acumen, client-facing communication, and operational management to drive successful outcomes and foster strong client relationships.

Key Responsibilities

Client Engagement & Requirements Gathering

• Act as the primary point of contact for key stakeholders throughout the engagement lifecycle.
• Lead discovery sessions to thoroughly understand client business challenges, technical requirements, and desired outcomes.
• Translate complex client needs into clear, actionable requirements and user stories.
• Proactively identify opportunities to add value and expand services based on client needs.

Solutioning & Strategy

• Collaborate with technical architects and subject matter experts to develop initial solution approaches and proposals.
• Provide basic solutioning guidance, outlining technical feasibility and potential approaches for Machine Learning, Software Development, and Data Analytics projects.
• Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.

Engagement Management & Delivery Oversight

• Plan, execute, and oversee professional services engagements from initiation to closure.
• Define project scope, objectives, deliverables, and success criteria in collaboration with clients and internal teams.
• Manage project budgets, and resources effectively, ensuring projects are delivered on time and within scope.
• Proactively identify and mitigate risks, escalating issues as necessary to ensure smooth project progression.

Resource Fulfillment & Operations

• Work closely with talent acquisition and resource management teams to identify, vet, and onboard suitable candidates (BAs, Senior BAs, Developers, Architects etc.) for project roles across Geographies.
• Ensure the right technical skills and experience are matched to client requirements.
• Oversee the operational aspects of resource deployment and team management.

Reporting & Communication

• Establish and maintain robust reporting mechanisms to track project progress, performance metrics, and client satisfaction.
• Provide regular, transparent updates to clients and internal stakeholders on engagement status, risks, and achievements.
• Prepare comprehensive status reports, and post-mortem analyses.

Must Have Skills

• Technical Acumen: Good understanding of Machine Learning, Software Development, and Data Analytics concepts, knowledge of AWS services. Ability to grasp technical details and discuss solutions with both technical and non-technical stakeholders.
• Requirements Gathering & Solutioning: Proven ability to lead requirement gathering sessions, define problem statements, and contribute to basic solution design.
• Engagement Management: Experience in managing professional services engagements, including scope, timeline, budget, and resource management.
• Communication & Client Management: Exceptional verbal and written communication skills. Ability to articulate complex ideas clearly, manage client expectations, and build strong, trusting relationships.
• Reporting & Documentation: Proficient in creating detailed project plans, status reports, business requirement documents, and other project artifacts.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to develop creative and practical solutions.
• Agile Methodologies: Good understanding and application experience of Agile and Scrum-based development methodologies.

Good to Have Skills

• Experience in other domains (Healthcare / Retail / FSI / Others).
• Experience in a service-based industry.
• Go-getter attitude with a proactive approach to identifying and resolving challenges. 

DevOps Engineer

Our engineering team is looking for Big-Data DevOps engineers to join the engineering team and help us automate the build, release, packaging and infrastructure provisioning and support processes. The candidate is expected to own the full life-cycle of provisioning, configuration management, monitoring, maintenance and support for cloud as well as on premise deployments.

Responsibilities

• 3-plus years of DevOps experience managing the Big Data application stack including HDFS, YARN, Spark, Hive and Hbase
• Deeper understanding of all the configurations required for installing and maintaining the infrastructure in the long run
• Experience setting up high availability, configuring resource allocation, setting up capacity schedulers, handling data recovery tasks
• Experience with middle-layer technologies including web servers (httpd, ningx),

application servers (Jboss, Tomcat) and database systems (postgres, mysql)

• Experience setting up enterprise security solutions including setting up active directories, firewalls, SSL certificates, Kerberos KDC servers, etc.
• Experience maintaining and hardening the infrastructure by regularly applying required security packages and patches
• Experience supporting on-premise solutions as well as on AWS cloud
• Experience working with and supporting Spark-based applications on YARN
• Experience with one or more automation tools such as Ansible, Terraform, etc
• Experience working with CI/CD tools like Jenkins and various test report and coverage Plugins
• Experience defining and automating the build, versioning and release processes for complex enterprise products
• Experience supporting clients remotely and on-site
• Experience working with and supporting Java- and Python-based tech stacks would be a Plus

Strong Manager – Customer Success, Account management Profile

Mandatory (Experience 1) – Must have 8+ years of overall experience with atleast 6+ Years in Customer Success role

Mandatory (Experience 2) – Must have 1+ years of experience in AdTech industry

Mandatory (Experience 3) – Must have experience managing clients in the outside India market (Preferably US/America clients)

Mandatory (Experience 4) – Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.

Mandatory (Experience 5) – Must have strong technical understanding of digital advertising / programmatic platforms/software products

Mandatory (Company): B2B SaaS (AdTech experience is highly preferred)

Mandatory (Stability) : Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Mandatory (Note1): Please ensure candidates have read about media.net and the industry before the screening call

Mandatory (Note2): Please ensure candidates have added numbers/metrics in resume

JD for .Net:

• Strong knowledge on C#, Asp.Net Web forms and Web API

• Experience with Bootstrap, jQuery and Responsive web designing

• Experience with SQL server, Stored Procedure and performance tuning

• Excellent Problem solving, communication and Debugging skills

• Ability to learn and work on new technology in a short span of time

• Extensive experience with Object- Oriented Programming and Design patterns.

• Knowledge on .NET Core, Elastic Search, Knockout JS, Windows services are added advantage.

achelor of Engineering or Technology; or any degree on par;

·  12-15 years of Experience in security and similar areas solution/product development, design, etc

·  Minimum 7-8 years of experience in an Enterprise or Cyber Security practice dedicated role

·  Experience in Enterprise deployment of security with in depth knowledge of security, implementing security solutions and working closely with global customer accounts.

·  Proficient with concepts like SOC, OWASP Top 10 etc

·  Understanding of Enterprise Cyber security models like Mitre ATTACK and roadmap modelling.

·  Excellent analytical and problem-solving skills to drive product development

·  Excellent communicator, whether writing, speaking or presenting

·  Experience gathering and analysing data to create useful metrics that support positive change

Desired Candidate Profile

Headquartered in Silicon Valley, Gupshup is a global leader in cloud messaging, enabling businesses to build engaging conversational experiences, seamlessly across 30+ messaging channels, using a globally available cloud API.

Gupshup handles over 4.5 billion messages per month and has processed over 225 billion messages, enabling over 36,000 businesses to engage nearly a billion users across channels including SMS, WhatsApp, Facebook Messenger, Twitter, WeChat, Viber, Slack, Android RCS, Mobile App and Mobile Web.

Gupshup offers a comprehensive product portfolio that includes an easy to use omni-channel messaging API, advanced bot building platform and mobile marketing tools. Gupshup has also forged strategic partnerships with Facebook, WhatsApp, Google and Cisco to offer innovative mobile messaging solutions with broad reach.

You could log on to https://www.gupshup.io/developer/home">https://www.gupshup.io/developer/home for more information.

Location: Mumbai (Goregaon East )

Roles and Responsibilities:

• Experienced in Java and associated technologies.
• Should have worked with highly scalable web applications
• Good debugging capability
• Should be able to search through logs on server and narrow down to root cause of functional issue from stack trace or performance issue from logs of latency of different components.
• Product development experience in agile environment will be a big plus though not mandatory.
• Highly Tech Savvy and hands-on. Good exposure into design patterns
• Good understanding of OOPS concepts.
• Experience of working with open source technology and tools.

Regards,
Tina Dsouza