Cutshort logo
Stan logo
Customer Support Executive
at Stan
Customer Support Executive
Stan's logo

Customer Support Executive

Pragya Singh's profile picture
Posted by Pragya Singh
2 - 3 yrs
₹2.4L - ₹3.2L / yr
Bengaluru (Bangalore)
Skills
Customer Support
Zendesk
Customer Relationship Management (CRM)
Technical support
Communication Skills
English Proficiency
freshchat

Responsibilities

  • Manage incoming calls, chat and emails from customers in a prompt and swift manner
  • Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
  • Manage and resolve customer complaints, escalate to concerned authority when necessary
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate & complete information to improve customer satisfaction leading to noticeable results
  • Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

  • Graduate from any stream
  • 2+ years experience in a customer support role
  • Strong Track record of performance 
  • Strong listening , written and verbal communication skills
  • Customer focus and adaptability to different personality types
  • Ability to multitask, set priorities and manage time effectively
  • Must be fluent in English, proficiency in other languages is an advantage.
  • Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Stan

Founded :
2022
Type :
Services
Size :
20-100
Stage :
Raised funding

About

Generated by create next app
Read more

Company social profiles

N/A

Similar jobs

Health tech start-up.
Health tech start-up.
Agency job
via Jobdost by Sathish Kumar
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
3 - 7 yrs
₹3L - ₹15L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
Model-View-View-Model (MVVM)
About the Role:
We are looking for an Android Developer. As an AndroidDeveloper, you will work within our engineering team todeliver functional & user-friendly Android applications in atimely manner.

Requirements:
Degree in Computer Science, Engineering, or arelated field
Experience: 3 to 5 Years
You have prior experience as an Android Developerusing Kotlin, Java, Android SDK, Android NDK
You have experience in publishing an application onthe Google Play storeProven work experience in design patterns mobilearchitecture using frameworks such asMVVM/MVC/MVPFamiliarity with RESTful APIs to effectively integrate Android applications
Proficient understanding of code versioning toolssuch as GitFamiliarity with various testing toolsYou are a problem solver with good analytical skills

Responsibilities : 
Writing clean and efficient codes for Android applications
Monitoring the performance of live apps and work on optimizing them at the code levelIdentifying and resolving bottlenecks, rectifying bugs, and enhancing application performance
Performing unit and instrumentation tests on code
Collaborating with cross-functional teams to define and design new features
Staying up to date with new mobile technology trends, applications, and protocols
Read more
Intellikart Ventures LLP
Hyderabad
4 - 7 yrs
₹12L - ₹18L / yr
skill iconHTML/CSS
skill iconJavascript
skill iconAngular (2+)
skill iconAngularJS (1.x)
ASP.NET
+9 more

Job Title: Senior Full Stack Developer


Employment Type: Full-time

Years of Experience: 4-7 years

Number of Positions: 3

Education: B. Tech, B.E, MSc-IT, MCA degree or equivalent

Work Location: Hyderabad

Mode of Work: Work From Office

Notice Period: Immediate (within 15 days)

On-site Feasibility: Yes

Interview Rounds:

- L1 - HRBP (Virtual Screening)

- L2 - Tech Lead (Virtual)

- L3 - Sr Tech Lead/CEO (Virtual)

- L4 - Managerial Round (CTO) (Virtual)


Interview Panel Availability: Preferably Weekends or after 6 pm weekdays

Working Hours: 11:30 am to 8:30 pm (Monday - Friday)

Hiring for: Product/Client

Role Reporting to: Tech Lead


Required Skills:


- 4+ years of development experience in .NET.

- Proficiency in JavaScript or TypeScript.

- Proficiency in C#, .NET, .NET Core, Entity Framework.

- Solid understanding of software development principles (SOLID).

- Expert in Azure/AWS.

- Understanding of Design Patterns.

- Excellent communication skills.


Good to Have:


- Knowledge of SQL databases.

- Certification in Azure/AWS.

- Strong knowledge of Vue.js.

- 2+ years of development experience in Vue.js or Angular (Version 10 and above) framework.


Roles & Responsibilities:


- Develop new applications including Web APIs, Webjobs, Functions, etc.

- Develop front-end applications using Micro Frontend Architecture.

- Write Unit Tests and Integration Tests to ensure software quality.

- Troubleshoot and debug applications.

- Mentor and train other team members.

- Maintain application performance by identifying and resolving production and development issues, installing updates and patches, and conducting maintenance tasks.

- Provide support for applications by developing utilities, addressing inquiries, and resolving issues.

- Stay updated with the latest technologies and trends by participating in educational opportunities and obtaining relevant certifications.

- Contribute to the achievement of organizational goals by completing assigned tasks and projects effectively.



Employee Benefits:


- Health Insurance (covering spouse and 2 children)

- Provident Fund (PF)

Read more
6sense
at 6sense
15 recruiters
Romesh Rawat
Posted by Romesh Rawat
Remote only
9 - 15 yrs
Best in industry
PySpark
Data engineering
Big Data
Hadoop
Spark
+2 more

About Us:

6sense is a Predictive Intelligence Engine that is reimagining how B2B companies do

sales and marketing. It works with big data at scale, advanced machine learning and

predictive modelling to find buyers and predict what they will purchase, when and

how much.

6sense helps B2B marketing and sales organizations fully understand the complex ABM

buyer journey. By combining intent signals from every channel with the industry’s most

advanced AI predictive capabilities, it is finally possible to predict account demand and

optimize demand generation in an ABM world. Equipped with the power of AI and the

6sense Demand PlatformTM, marketing and sales professionals can uncover, prioritize,

and engage buyers to drive more revenue.

6sense is seeking a Staff Software Engineer and data to become part of a team

designing, developing, and deploying its customer-centric applications.

We’ve more than doubled our revenue in the past five years and completed our Series

E funding of $200M last year, giving us a stable foundation for growth.


Responsibilities:

1. Own critical datasets and data pipelines for product & business, and work

towards direct business goals of increased data coverage, data match rates, data

quality, data freshness

2. Create more value from various datasets with creative solutions, and unlocking

more value from existing data, and help build data moat for the company3. Design, develop, test, deploy and maintain optimal data pipelines, and assemble

large, complex data sets that meet functional and non-functional business

requirements

4. Improving our current data pipelines i.e. improve their performance, SLAs,

remove redundancies, and figure out a way to test before v/s after roll out

5. Identify, design, and implement process improvements in data flow across

multiple stages and via collaboration with multiple cross functional teams eg.

automating manual processes, optimising data delivery, hand-off processes etc.

6. Work with cross function stakeholders including the Product, Data Analytics ,

Customer Support teams for their enablement for data access and related goals

7. Build for security, privacy, scalability, reliability and compliance

8. Mentor and coach other team members on scalable and extensible solutions

design, and best coding standards

9. Help build a team and cultivate innovation by driving cross-collaboration and

execution of projects across multiple teams

Requirements:

 8-10+ years of overall work experience as a Data Engineer

 Excellent analytical and problem-solving skills

 Strong experience with Big Data technologies like Apache Spark. Experience with

Hadoop, Hive, Presto would-be a plus

 Strong experience in writing complex, optimized SQL queries across large data

sets. Experience with optimizing queries and underlying storage

 Experience with Python/ Scala

 Experience with Apache Airflow or other orchestration tools

 Experience with writing Hive / Presto UDFs in Java

 Experience working on AWS cloud platform and services.

 Experience with Key Value stores or NoSQL databases would be a plus.

 Comfortable with Unix / Linux command line

Interpersonal Skills:

 You can work independently as well as part of a team.

 You take ownership of projects and drive them to conclusion.

 You’re a good communicator and are capable of not just doing the work, but also

teaching others and explaining the “why” behind complicated technical

decisions.

 You aren’t afraid to roll up your sleeves: This role will evolve over time, and we’ll

want you to evolve with it

Read more
PayMate
Navita Shinde
Posted by Navita Shinde
Mumbai
5 - 7 yrs
₹18L - ₹20L / yr
Product Management
PNL
JIRA
FISMA
skill iconPostman
+3 more

OBJECTIVE :


- The Product Development team within PayMate works with business to establish the overall strategy and priorities for the products and platforms. Based on the business strategy and overall priorities, the Product Development team creates product plan, including high level business requirements, solution designs, benefits definition and aligns with overall go to market rollout plan.


- We are looking to hire Product Managers with Payments background and Supply Chain Finance experience. You will engage existing and potential customers directly, and decide the future of the product based upon a strong understanding of the customer requirements. You will also collaborate with technology, marketing, sales and support to solve for the best customer experience.


- The candidate should be willing to accept a dynamic and multi-faceted role requiring to work across several teams and even geographies, while working with the core management team on the best way forward to help achieve our collective goals.


KEY RESPONSIBILITIES :


- Build a scalable Payments Automation System


- Meet regularly with key customer facing teams to collect and analyse user feedback to shape new product ideas and user requirements.


- Implements usage tracking and analyse patterns to validate new feature requirement.


- Have strong solution skills in translating customer needs to product functionalities.


- Convert ideas to prototypes and demonstrate them to the key partners.


- Stay on top of the market and competition.


- Act like an owner for the success of your product.


- Will be responsible for the end to end product roadmap from features creation, prioritization, go live, onboarding process streamlining.


- Responsible for regular running of solutions and products - monitoring success through revenue


- Maintain communication among and between stakeholders - interacting with business managers to ideate the requirements , work with the technology teams to implement the solutions


- Collaborate and work with various internal departments and external vendors in the launch and implementation of the processing platform for specific clients in the specific markets and regions. This involves working with the technical teams for roadmap, feature and release management


- Definition of platform features include creating detailed user and process flows


- technical level designs and algorithms to satisfy the feature requirements


- Working with clients to define business requirements from the high level down to the detailed levels.


- Work with the technical development teams to review the solution and technical designs with an understanding of how the solution impacts the overall platform architecture


- Work with the technical testing teams to review the test cases and testing to ensure newly defined platform features are properly tested


- Some platform features require the development of new APIs for which field level designs are required.


- Collaborate and work closely with our external processing partners and vendors in the launch and implementation of the processing platform for all markets and regions.


- Work with our processing partners to ensure the card processor's platform has features that are needed for the specific markets in question and where there are gaps to draft up the solution in conjunction with our partners and have that delivered in a timely manner


- This role would require the person to work across geographies, time zones, cultures and competencies as well as internal teams who might not be very familiar with global payments & its intricacies


- Be willing to get your hands dirty - from writing feature stories, drawing swim lane diagrams to running sprint meetings, you will do it all


- You would be required to articulate & justify your vision & strategy behind you roadmap to domain experts & leaders again & again in a crowded & evolving payment stage


- Dealing with engineers & architects to design new flows, adapt systems to new market innovations while maintaining integrity & scalability of the platform is vital


PREVIOUS EXPERIENCE :


- 5-7 years of experience in product management with 3 or more years in Payments background


- Strong customer centricity


- Ability to think creative and solve problem


- Familiarity in agile development framework will be preferable.


- Prior experience at fast growing fintech / B2B startups will be preferable


- Highly adaptable and aware. Comfortable in an evolving and dynamic environment.


- Good networker: persuasive with excellent interpersonal skills.


- You are comfortable working hands-on in a fast-paced start-up environment


- Problem-solving and detail orientation come naturally to you.


- Worked with banking & payments partners


- An engineering degree (a management degree is a bonus, not mandatory)


- Formal product management training - good to have


- Knowledge of Product Management tools like Trello, JIRA, Figma, MS Projects, Postman, etc.

Read more
OYO Rooms
at OYO Rooms
20 recruiters
Shraddha Jhamb
Posted by Shraddha Jhamb
Bengaluru (Bangalore), Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Hyderabad
4 - 6 yrs
₹5L - ₹20L / yr
Penetration testing
skill iconAmazon Web Services (AWS)
Azure
OSCP
LCEH
+1 more

About The Company -

OYO Hotels & Homes is the world’s third largest and fastest-growing chain of leased and franchised hotels, homes & spaces managing over 1 million exclusive rooms across 800 cities and 80 countries. OYO was founded on the mission that everyone deserves a quality living and working space and we are very passionate about this mission. Technology and Innovation plays a critical role in this mission and therefore today we employ World Class engineers, product managers and designers across core markets & geographies. If you are looking for a high pace environment, itching to create a large impact through technology impacting 100s of millions of customers across the globe, we love to hear from you.

 

Key Responsibilities:

 

  • Conducting application(Web & Mobile) and infrastructure penetration testing assessments.
  • Deploy, improve and utilize SAST/DAST/SCA and other cybersecurity solutions to detect & prevent security vulnerabilities.
  • Work closely with the business, product and Development/engineering teams to provide input and guidance on developing secure products and help teams adopt shift-security-to-left practices.
  • Work closely with the DevOps team to secure the cloud environment.
  • Developing and maintaining cybersecurity process activities including security requirements engineering, threat modelling, code reviews and cyber risk assessment.
  • Improve and automate cybersecurity processes within the CI/CD pipelines.
  • Continuously review and identify security improvement opportunities in existing products, processes, services and workflows to ensure the people, products and technology in the organization are protected against current and future cybersecurity threats.
  • Deliver awareness sessions on Secure Development to engineering/development teams
  • Drive continuous improvement activities to define, measure, visualize and improve key cyber security metrics related to Application Security.
  • Preparing and launching social engineering campaigns;

 

Key Skills:

 

  • Expertise in application(Web & Mobile) and infrastructure penetration testing.
  • Strong experience with Azure or AWS cloud environments and its security controls.
  • Experience with microservices architectures & distributed Platforms
  • Strong experience with using Agile software development and securing CI/CD pipeline.
  • Coding Experience in Scripting & programming languages (such as Terraform, Java, Python, Ruby, etc.)
  • Knowledge of how modern web & mobile apps are designed, developed and deployed across different platforms;
  • Knowledge of common exploitation techniques and mitigations.
  • Experience in implementing and managing a vulnerability management program (process and technology).
  • Experience and knowledge of implementing a DevSecOps ecosystem and strong understanding of Dynamic and Static Application Security Testing (DAST & SAST).
  • Understanding of the main cybersecurity tools (SIEM, IPS, XDR, etc.).
  • Strong understanding of OWASP, PTES and other penetration testing methodologies.
  • Understanding of global security frameworks and standards like NIST, ISO 27001, GDPR, PCI etc.
  • Strong knowledge in preparing and launching social engineering campaigns.
  • Ability to program or script in your preferred language
  • Good understanding of network and OS principles
  • Strong written and spoken English skills and ability to write high-quality reports
  • An Information Security qualification e.g CSSLP, CEH, OSCP, or similar certification

 

Cultural Traits common to all OYO Leaders -

 

● Dealing with Ambiguity and Adaptability – we are a large, but fast-growing company today with not enough existing process or rules of engagements; and environment changes rapidly due to new businesses, geographies and strategic partnerships etc. You need to be able to create organization out of chaos, operate in an environment with minimal structure and adapt to change quickly while maintaining high velocity

● Ownership – anything between you and your job is also your job

● Bias for Action – speed matters a lot, so does quality. Ideal leader will be pragmatic, action-oriented and know the right balance between competing priorities

● Hunger to change the world – you need to be ambitious and willing to do more. If you believe you have already achieved your best and primarily looking to impart that vast knowledge, we aren’t the right place for you

 

Job Locations: We have a Pan India presence with Tech centers based out of Gurugram, Bangalore & Hyderabad. However currently we are working from our home.

 

Read more
JetSynthesys Pvt. Ltd.
at JetSynthesys Pvt. Ltd.
1 recruiter
Agency job
via Jobdost by Mamatha A
Remote only
3 - 9 yrs
₹10L - ₹30L / yr
Animation
Adobe Photoshop
procreate
Maya
Unity 3D
+2 more
We are looking for an Environment Concept Artist to join the team. This role will primarily focus on creating an environment and building designs.
As an Environment Concept Artist, your primary role is to develop the buildings and ingame environment that help the Art Director realize his vision. You will proactively contribute towards the improvement of environment aesthetics in the project and work closely with other artistic disciplines within the studio to ensure best practices are met.
You will need to be creatively flexible, adapting to the style as necessary and align the art direction of the project. You will also be required to create, and quality assure ingame assets adhere to game design briefs. You will track your status and update your progress/risks/issues daily, or at the point of identification.

Time Zone/Location preference: Remote
Language preference: Good English speaker (B1-B2)

Responsibilities:
• You will use your artistic judgment to produce a high-quality environment
and build designs for games with excellent rendering skills.
• In some cases, you will follow existing detailed concept art, in other cases, you will create an environment and buildings from scratch that match the general art direction.
• You will work closely with artistic leadership to create an exciting
environment for the game.
• Able to create an environment/building project's style guide to match the
art director’s direction
.
Skills & Requirements
• At least three years of professional games or animation industry
experience working as an environment concept artist or
layout/background designer
• A portfolio demonstrating various environments and building design work
in the games industry
• Specialize in Disney or feature animation style Understanding design,
architectural, appeal, and have a solid color sense
• Able to create buildings and environment in ISO view for the project
• Experience with and appreciation for casual game aesthetics
• Expert knowledge of industry-standard software such as Photoshop,
Painter, Procreate, and Maya
• Requiring basic knowledge of Unity and 3D is a plus
• Ability to work efficiently as part of a team and to communicate well
• An exceptional eye for detail and quality, with a deep understanding of the game development cycle
• A passion for playing and making games
Read more
Accion Labs
at Accion Labs
14 recruiters
Divya L
Posted by Divya L
Bengaluru (Bangalore), Hyderabad, Pune, Mumbai
4 - 7 yrs
₹12L - ₹15L / yr
skill iconBootstrap
skill iconHTML/CSS
Wordpress
skill iconPHP
SQL

WordPress Developer Requirements:

  • Bachelor’s degree in computer science or a similar field.
  • Proven work experience as a WordPress developer.
  • Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
  • Knowledge of code versioning tools including Git, Mercurial, and SVN.
  • Experience working with debugging tools such as Chrome Inspector and Firebug.
  • Good understanding of website architecture and aesthetics.
  • Ability to manage projects.
  • Good communication skills.
 
Read more
Preludesys India Pvt Ltd
at Preludesys India Pvt Ltd
1 video
2 recruiters
vijaya P
Posted by vijaya P
Remote, Chennai
4 - 16 yrs
₹8L - ₹25L / yr
Microsoft Dynamics
Microsoft Dynamics NAV
Microsoft Dynamics CRM
Greetings from PreludeSys.

We are hiring for the position of Dynamics - NAV/ Business Central - Technical.

Kindly share your profile with Project duration details to proceed further.

Job Description:

 

* Must have good experience in Business Central

 

* Understand client's business requirements, convert functional specs to technical specs, customize NAV applications

* Unit test and provide a quality, bug free code
* Mentor junior resources
* provide accurate daily status reports
* support project managers to deliver as per schedule
* Document the development work
* Follow standards where defined

 

 

Job Responsibility:

* Technical design, develop, document and testing of core Dynamics NAV granules and add-on's.

* Focus on code quality and bug free delivery

* Ensure development best practices are adhered to

* Develop data migration tools for migrating customer's data into NAV

* Communicate effectively in all mediums and to all levels within the organization

 

Technical Skills Required:

C/AL programming, C#, SQL Server, SSRS, Integrations with Dynamic NAV, Ability to debug NAV code, Scripting language like VBA

proficient in English communications, both verbally and through written-digital correspondence.

 

Having any related Certification is a plus

Experience Range : 4yrs to 15yrs

Job Location : Sipcot, Siruseri, Chennai

 

 

Kindly share your inputs to the below mentioned:

 

Overall years of Experience:

Relevant Experience:

Current Organisation:

Current Location:

Current CTC:

Expected CTC:

Notice Period, if serving pls mention Last working day:

Reason for Job change:

Marital Status:

Relocate(Yes/No):

 

 
Read more
TalentMetrix
Mumbai
3 - 6 yrs
₹6L - ₹8L / yr
Customer Service/Escalation Management
Team Management
Process Improvement
Risk Management
TalentMetrix employs People Analytics to bridge the gap between talent needs & business priorities. We provide actionable insights to HR, that help address organizational objectives, the bigger picture. In addition to having a rich Subject Matter Expertise, TalentMetrix has tools & methodologies developed by its knowledge partners, that can be used for talent identification, development and motivation. TalentMetrix specializes in People Analytics, Talent Management Consulting, Psychometric Assessments, Assessment Development Centre
Read more
SpinLogics Software Solutions Pvt Ltd
Ashok Reds
Posted by Ashok Reds
Hyderabad
1 - 7 yrs
₹2L - ₹4L / yr
Adobe Photoshop
skill iconHTML/CSS
CorelDRAW
Freshers and newbie's only . This for a Hyderabad based (IIIT-H) Mobile apps development company . Candidates who are fresh or 1-2 year experience preferred
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos