Customer Support Executive

Job Description — Senior Marketing Executive

Location: Hyderabad (Remote)

Job Summary:

TechGrit India is seeking a highly skilled and experienced Senior Marketing Executive with 7+ years of experience to join our team. This is an immediate requirement. The role will be to work closely with cross-functional teams to deliver high-quality solutions while ensuring that best practices are followed.

Key Responsibilities:

Branding & Promotion:

Develop and execute marketing strategies that enhance brand visibility in the IT services domain.

Design internal and external branding campaigns that align with the company's vision and values while also targeting both B2B and B2C segments to support business objectives.

Ensure consistent brand messaging across all touchpoints (website, social media (Linkedln,

YouTube), events, etc.).

Marketing & Communication:

Collaborate with content creators, designers, and agencies to produce engaging marketing materials, including blog posts, case studies, whitepapers, and promotional videos, ensuring effective execution of campaigns.

Lead initiatives to showcase the company's expertise through blogs, webinars, whitepapers, and thought leadership articles.

Events & Webinars:

Organize and manage virtual and in-person events, such as Linkedln live webinars, Zoom meetings, client meets, and industry expos.

Develop themes, identify speakers, and manage end-to-end promotion of events to ensure high engagement.

Digital Marketing:

Plan and execute performance-driven digital campaigns across platforms (Linkedln, Zoom, Email Marketing Platform, Google, etc.).

Track metrics like CTR, Conversions, and ROI to optimize marketing efforts.

Collaborate with the sales team to drive demand generation and nurture leads via email marketing and CRM tools.

Must be able to boost the performance of the posts on Linkedln and other social media channels.

Must have knowledge of SEO Market Research & Strategy:

Analyse market trends, competitor strategies, and customer preferences to refine marketing plans.

Identify new channels to promote IT services and expand the company's reach in target geographies.

Team Collaboration:

Work closely with cross-functional teams (Sales, HR, Design, Technical Team Stake Holders etc.) to align marketing goals with organizational objectives.

Support HR in employer branding and engagement initiatives to attract top talent.

Required Skills:

Digital Marketing Expertise: Proficiency in a wide range of digital marketing tools and techniques, including campaign management, audience engagement, and performance optimization.

Analytical Skills: Strong ability to analyze complex data sets, derive actionable insights, and drive data-informed decision-making to maximize marketing impact.

Communication Skills:

Exceptional verbal and written communication skills in English, enabling clear and effective stakeholder engagement and collaboration.

Leadership Qualities: Proven experience in leading teams and managing cross-functional projects, fostering collaboration, and driving results in a dynamic environment

.

Creativity: Demonstrated ability to conceptualize and execute innovative marketing strategies that resonate with target audiences and drive brand engagement.

AI Tools Familiarity and Passion: Proficiency in leveraging Al-powered tools such as ChatGPT, Jasper, and analytics platforms to enhance marketing efficiency, personalize campaigns, and optimize performance. A genuine passion for staying ahead in the rapidly evolving AI landscape is essential.

Tools Proficiency: Expertise in tools like Google Analytics, HubSpot, Linkedln Campaign Manager, and other marketing platforms for tracking, evaluating, and refining strategies.

Digital Marketing Skills: Hands-on experience in Video Production and Marketing, Social Media Management, Content Marketing, Pay-Per-Click (PPC) Advertising, Search Engine Optimization (SEO), Data Analytics, and Technical SEO problem-solving.

Qualifications:

Bachelor's degree in Marketing, Business Administration, or a related field; an MBA is preferred.

7+ years of relevant experience in marketing within the software services industry.

About TechGrit:

At TechGrit, we understand that businesses need more than just technology —they need a trusted partner to help them succeed in a fast-paced, competitive world. That's why we're dedicated to delivering custom software solutions that drive growth, efficiency, and innovation.

We specialize in serving ConstructionTech, HealthTech, FinTech, and HighTech industries, where our high-performingAgile teams work alongside our clients to design and develop solutions tailored to their unique challenges. From product engineering and systems integration to ongoing support and maintenance, our champion developers ensure every project achieves measurable success through seamless, cutting-edge technology.

Our Mission

To deliver high-quality, cost-effective software solutions that empower companies and entrepreneurs to achieve their goals and stay ahead of the competition.

Our Vision

To be the most trusted technology partner, accelerating business growth through innovation, reliability, and excellence, delivered by a world-class team.

Our Core Values

Customer Obsession: We prioritize our clients' success above all else.

Excellence: We pursue the highest standards in everything we do.

Innovation: We embrace creativity to deliver forward-thinking solutions.

Teamwork: We believe collaboration drives success.

Integrity: We uphold honesty and transparency in every interaction.

Empathy: We listen and understand to create meaningful impact.

At TechGrit, we don't just create software; we build relationships, solve problems, and transform ideas into reality. Join us in shaping the future of technology and empowering businesses to achieve their full potential.

TechGrit: Technology Partner in innovation, excellence, and growth.

.Overall 5+ years of experience in application development using Java with creating and deploying microservices using the Spring Boot framework







• Strong experience in Maven.







• Good experience in unit(Junit) and integration testing.







• Experience in Microservices is a must.







Experience in designing and developing REST based services / Microservice development.







• Candidate should have good communication skills (written and verbal)







Excellent analytical and problem solving skills







Any one of these database Mongo, Maria, RMQ, Postgres, or other NoSQL servers







• Experience in AWS and CI/CD







5+ Years







Design, develop, and maintain robust, scalable, and secure backend services and APIs.







• Collaborate with frontend developers to integrate user-facing elements with server-side logic.







Write clean, efficient, and maintainable code following best practices and coding standards.







• Optimize performance and ensure high availability of backend services.







• Implement security measures to protect sensitive data and prevent vulnerabilities.







Design and manage databases, ensuring data integrity and efficient query performance.







Debug, troubleshoot, and resolve issues in production and development environments.







• Conduct code reviews and provide constructive feedback to team members.







Stay up-to-date with emerging backend technologies, frameworks, and best practices.







• Participate in Agile/Scrum ceremonies and contribute to sprint planning and estimations.

Roles and Responsibilities:-

1. Developing, generating, and growing new digital marketing business

2. Creating innovative online marketing sales plans

3. Exhibiting expertise in digital marketing solutions

4. Selling services like SEO, SEM, PPC, social media, online reputation management, etc. (for the US and Canada locations)

5. Maintaining accurate and up-to-date pipeline and forecasts

Desired Candidate Profile:-

1. The position demands an entrepreneurial-minded individual with high energy and a strong motivation to sell (we like increasing numbers)

2. A strong candidate will have excellent sales and closing skills

3. Strong organizational skills and ability to handle multiple tasks and priorities

4. Demonstrated time management skills

5. Knowledge of digital marketing/SEO services will be a plus

6. Excellent communication skills

Why should you join us:

· Fixed working timings- 5 days working

· Attractive Incentives

· Young & Vibrant work culture

Job Location: Block A-128, Sector-63, Noida

Salary Package: Depends on skills

Working Days: Monday to Friday

Shift: Night Shift

About Graygraph Technologies:

Graygraph Technologies LLC is an IT services provider company that has skills and expertise to facilitate complex business solutions. We offer services like staffing solutions, software development, web development, Content Management Solutions, and Creative Design from the very beginning until the end. Our overall process includes concept, design, development, incorporation, and implementation. We have a squad of experts, who are working on modern technologies and tools with vast experience to carry out web-based projects.

To know more, please visit our Websites:

www.Graygraph.com

www.DigitalGuider.com

Regards,

Yashika Thakur

HR Recruiter

at Graygraph Technologies

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a lead developer responsible for the development of new software security policies and enhancements to security on existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. 

Responsibilities

• Consulting with management on the operational requirements of software solutions.
• Contributing expertise on information system options, risk, and operational impact.
• Mentoring junior software developers in gaining experience and assuming DevOps responsibilities.
• Managing the installation and configuration of solutions.
• Collaborating with developers on software requirements, as well as interpreting test stage data.
• Developing interface simulators and designing automated module deployments.
• Completing code and script updates, as well as resolving product implementation errors.
• Overseeing routine maintenance procedures and performing diagnostic tests.
• Documenting processes and monitoring performance metrics.
• Conforming to best practices in network administration and cybersecurity.

Qualifications

• Minimum of 2 years of hands-on experience in software development and DevOps, specifically managing AWS Infrastructure such as EC2s, RDS, Elastic cache, S3, IAM, cloud trail and other services provided by AWS.
• Experience Building a multi-region highly available auto-scaling infrastructure that optimises performance and cost. plan for future infrastructure as well as Maintain & optimise existing infrastructure.
• Conceptualise, architect and build automated deployment pipelines in a CI/CD environment like Jenkins.
• Conceptualise, architect and build a containerised infrastructure using Docker, Mesosphere or similar SaaS platforms.
• Conceptualise, architect and build a secured network utilising VPCs with inputs from the security team.
• Work with developers & QA to institute a policy of Continuous Integration with Automated testing Architect, build and manage dashboards to provide visibility into delivery, production application functional and performance status.
• Work with developers to institute systems, policies and workflows which allow for rollback of deployments Triage release of applications to production environment on a daily basis.
• Interface with developers and triage SQL queries that need to be executed in production environments.
• Assist the developers and on calls for other teams with post mortem, follow up and review of issues affecting production availability.
• Minimum 2 years’ experience in Ansible.
• Must have written playbook to automate provisioning of AWS infrastructure as well as automation of routine maintenance tasks.
• Must have had prior experience automating deployments to production and lower environments.
• Experience with APM tools like New Relic and log management tools.
• Our entire platform is hosted on AWS, comprising of web applications, webservices, RDS, Redis and Elastic Search clusters and several other AWS resources like EC2, S3, Cloud front, Route53 and SNS.
• Essential Functions System Architecture Process Design and Implementation

• Minimum of 2 years scripting experience in Ruby/Python (Preferable) and Shell Web Application Deployment Systems Continuous Integration tools (Ansible)Establishing and enforcing Network Security Policy (AWS VPC, Security Group) & ACLs.
• Establishing and enforcing systems monitoring tools and standards
• Establishing and enforcing Risk Assessment policies and standards
• Establishing and enforcing Escalation policies and standards

• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Own code for the products with responsibilities including but not limited to designing, developing, testing, maintenance of products.
• Building RESTful services and do DevOps.
• Talking to customers and business teams to suggest improvement areas in product flows.
• Create peer learnings for team members and build context for new teammates
• Help with building the company's tech team and iterating on the hiring framework.
• Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
• Keeping abreast with the latest technologies and working on your skills regularly.

Skills & Requirements

• Good knowledge and experience of working with backend systems; designing server-side architecture, including production maintenance experience are must-haves.
• At least 1-8 years of experience in any programming languages like Java, Ruby, PHP, Python, and Node.js(Node.js preferred).
• Understanding of micro-services-oriented architecture.
• Experience with Databases design (SQL, NoSQL) and analytics
• Experience in driving and delivering complex features/software modules from technical design to launch.
• Expertise with unit testing & Test Driven Development (TDD)
• Have empathy for the users you build for

Good to have

• Experience in the fintech industry
• Experience leading design and implementation of robust and secure web services

About the Role

The Dremio India team owns the DataLake Engine along with Cloud Infrastructure and services that power it. With focus on next generation data analytics supporting modern table formats like Iceberg, Deltalake, and open source initiatives such as Apache Arrow, Project Nessie and hybrid-cloud infrastructure, this team provides various opportunities to learn, deliver, and grow in career. We are looking for technical leaders with passion and experience in architecting and delivering high-quality distributed systems at massive scale.

Responsibilities & ownership

• Lead end-to-end delivery and customer success of next-generation features related to scalability, reliability, robustness, usability, security, and performance of the product
• Lead and mentor others about concurrency, parallelization to deliver scalability, performance and resource optimization in a multithreaded and distributed environment
• Propose and promote strategic company-wide tech investments taking care of business goals, customer requirements, and industry standards
• Lead the team to solve complex, unknown and ambiguous problems, and customer issues cutting across team and module boundaries with technical expertise, and influence others
• Review and influence designs of other team members 
• Design and deliver architectures that run optimally on public clouds like GCP, AWS, and Azure
• Partner with other leaders to nurture innovation and engineering excellence in the team
• Drive priorities with others to facilitate timely accomplishments of business objectives
• Perform RCA of customer issues and drive investments to avoid similar issues in future
• Collaborate with Product Management, Support, and field teams to ensure that customers are successful with Dremio
• Proactively suggest learning opportunities about new technology and skills, and be a role model for constant learning and growth

Requirements

• B.S./M.S/Equivalent in Computer Science or a related technical field or equivalent experience
• Fluency in Java/C++ with 15+ years of experience developing production-level software
• Strong foundation in data structures, algorithms, multi-threaded and asynchronous programming models and their use in developing distributed and scalable systems
• 8+ years experience in developing complex and scalable distributed systems and delivering, deploying, and managing microservices successfully
• Subject Matter Expert in one or more of query processing or optimization, distributed systems, concurrency, micro service based architectures, data replication, networking, storage systems
• Experience in taking company-wide initiatives, convincing stakeholders, and delivering them
• Expert in solving complex, unknown and ambiguous problems spanning across teams and taking initiative in planning and delivering them with high quality
• Ability to anticipate and propose plan/design changes based on changing requirements 
• Passion for quality, zero downtime upgrades, availability, resiliency, and uptime of the platform
• Passion for learning and delivering using latest technologies
• Hands-on experience of working projects on AWS, Azure, and GCP 
• Experience with containers and Kubernetes for orchestration and container management in private and public clouds (AWS, Azure,  and GCP) 
• Understanding of distributed file systems such as  S3, ADLS or HDFS
• Excellent communication skills and affinity for collaboration and teamwork

• Technical Experience on Physical Layer of 3GPP LTE
• Experience on DSP Development\
• Proficient in C Good
• understanding of Wireless Communications
• Experience on MAC-PHY interface
• Behavioral Interpersonal skills & Ability to work in team
• Good Communication Skills Good Analytical Skills