Customer Support Executive

Roles & Responsibilities : 

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).

Promote awareness of brand image internally and externally.

Gather materials and assemble information packages (e.g., brochures, promotional materials).

Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support the team to reach common goals; listen and respond appropriately to the concerns of other employees.

Comply with quality assurance expectations and standards.

Perform other reasonable job duties as requested by Supervisors.

Qualifications :

Bachelor’s Degree in Business Administration or related field required

2+ years’ of sales experience

Strong proficiency in Microsoft Excel, Word, and Access

Ability to work well in a fast-paced environment

Excellent team development and leadership skills

●  Should have strong experience in Automation testing, developing and executing test cases. 

● Should have strong experience in Selenium with Java & Cucumber framework.

● Should have a good amount of experience working with Mobile Application testing using Appium 

● Experienced with few of the Automation Testing tools : Selenium, Cucumber, TestNG, SOAP UI/Rest API, Appium. 

● Good knowledge of software testing life cycle :Test planning, Test design and execution, Defect Management, Test Reporting. 

● Hands-on experience on Functional, Regression, System and UAT Testing.

● Good exposure with both Web and Mobile Automation Testing.

● Excellent defect finding, debugging, root cause analysis capabilities. 

We are searching for a Laravel developer to build web applications for our clients. In this role, you will design and create projects using Laravel framework and PHP, and assist the team in delivering high-quality web applications, services, and tools for our business.

Responsibilities-

1. Discussing project aims with the client and development team.
2. Designing and building web applications using Laravel.
3. Troubleshooting issues in the implementation and debug builds.
4. Working with front-end and back-end developers on projects.
5. Testing functionality for users and the backend.

Requirements-

• Experience working with PHP, performing unit testing, and managing APIs such as REST.
• A solid understanding of application design using Laravel.
• Knowledge of database design and querying using SQL.
• Proficiency in HTML and JavaScript.

Additional information-

Job type- Full time- in office

Minimum experience- 1 year

·             Develop safety manuals with various safety procedures and standards that are to be followed at Ramky in consultation with the Head R&D, QA & Safety

·             Conduct periodic safety training sessions for Ramky team and external contractor teams on safety procedures and standards.

·             Assess the safety risks involved in any phase of the project and take proactive measures to ensure safety of resources involved in the implementation of the project phase

·             Conduct field inspection activities as per approved inspection and test plans and escalate any deviations from safety standards to the Head R&D, QA and Safety.

·             Ensure the timely implementation of corrective action proposed by the Head Safety on the safety

·             Deviation cases.

·             Facilitate the safety audits by the internal audit / designated audit committees

·             Implement an occupational health & safety management system during the execution of projects & ensure elimination of accidents

·             Manage the local pollution, effluents (solid, liquid and gas) from the facility within permissible limits

·             Identify potential risk and accident areas and ensure proper warnings are displayed at these site areas

·             Monitor the project execution activities to identify potential hazards and take steps to eliminate the same

·             Establish a disaster recovery mechanism in case of hazards and emergency to minimize the impact

Desired Qualification:

·             Minimum graduate in engineering or post-graduate in science with Safety certification from a reputed institute.

·             Having a qualification in chemical engineering / science is preferred.

·             Minimum 15 years or above work experience in OH&S is mandatory.

·             Experience in the chemical industry, dealing with chemicals, knowledge on chemical compatibility, Hazard & Risk management are essentially desirable.

·             Experience as overall leader for safety at corporate reporting to senior management at corporate driving the various safety leads and the entire safety system is essential  

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 2,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed around the globe. 

We are looking for someone who is creative , analytical and a thinker to join our Business Intelligence team as a Senior Tableau Developer in Hyderabad, India 

Responsibilities

• Proficient in all Tableau platforms including desktop, server and web-based including Tableau Prep
• Design, build, maintain & deploy complex reports in Tableau.
• Identify, analyze, and interpret trends or patterns in complex data sets using standard statistical tools and techniques.
• Consult with and advise senior management and multiple clients on strategies to improve reporting techniques through automation and the creation of dashboards.
• Generate monthly reporting and ad-hoc analysis to support leadership decision-making.

• Gather and document requirements from cross-functional teams and projects, and align on visualization expectations.
• Build best practices of integrating financial and operational data for a variety of data sources; including: MS Excel, SQL, internal forecasting and planning tools.
• Create dynamic dashboards using parameters, filters, calculated fields and applying level of details functionality.

Minimum Qualifications

• 5+ years’ experience in data analytics.
• Systems: Proficient with Tableau, MS Excel, Anaplan, SQL (Oracle, Hive, MySQL) and other analytical applications.
• Bachelor’s degree in Computer Science, Statistics, Math, Engineering, Business and/or equivalent specialized education and experience in Data Science, Statistics, Data Analysis or related field

Knowledge, Skills and Abilities

• Expertise in designing and presenting data using best practices in data visualization.
• Ability to present to variety of internal and external stakeholders.
• Strong written and verbal communication skills.
• Knowledge of best practices and experience optimizing Tableau for performance by optimizing queries, extracts and logic.
• Experience performing administration tasks in Tableau Server in a production environment.
• Experience with connecting and blending multiple data sources.
• Strong analytical and critical thinking skills.

We are looking for an SEO/SEM expert to manage all search engine optimization and marketing activities

You will be responsible for managing all SEO activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks. You will also manage all SEM campaigns on Google, Yahoo and Bing in order to maximize ROI.

Responsibilities

• Execute tests, collect and analyse data and results, identify trends and insights in order to achieve maximum ROI in paid search campaigns
• Track, report, and analyse website analytics and PPC initiatives and campaigns
• Manage campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies.
• Optimize copy and landing pages for search engine marketing
• Perform ongoing keyword discovery, expansion and optimization
• Research and implement search engine optimization recommendations
• Research and analyse competitor advertising links
• Develop and implement link building strategy
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code
• Work with editorial and marketing teams to drive SEO in content creation and content programming
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

Requirements and skills

• Proven SEO experience
• Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.
• Solid understanding of performance marketing, conversion, and online customer acquisition
• In-depth experience with website analytics tools (e.g, Google Analytics, Net Insight, Omniture, Web Trends)
• Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite)
• Working knowledge of HTML, CSS, and JavaScript development and constraints
• Knowledge of ranking factors and search engine algorithms
• Up-to-date with the latest trends and best practices in SEO and SEM

Responsibilities

- Building and maintenance of resilient and scalable production infrastructure 

Improvement of monitoring systems

- Improvement of monitoring systems

- Creation and support of development automation processes (CI / CD)

- Participation in infrastructure development 

- Detection of problems in architecture and proposing of solutions for solving them 

- Creation of tasks for system improvements for system scalability, performance and monitoring

- Analysis of product requirements in the aspect of devops

- Incident analysis and fixing

Skills and Experience

- Understanding of the distributed systems principles 

- Understanding of principles for building a resistant network infrastructure 

- Experience of Ubuntu Linux administration (Debian-like will be a plus)

- Strong knowledge of Bash

- Experience of working with LXC-containers 

- Understanding and experience with infrastructure as a code approach 

- Experience of development idempotent Ansible roles

- Experience of working with git

Preferred experience

 Experience with relational databases (PostgeSQL), ability to create simple SQL queries 

- Experience with monitoring and metric collect systems (Prometheus, Grafana, Zabbix)

- Understanding of dynamic routing (OSPF) 

- Knowledge and experience of working with network equipment Cisco

- Experience of working with Cisco NX-OS

- Experience of working with IPsec, VXLAN, Open vSwitch

- Knowledge of principles of multicast protocols IGMP, PIM

- Experience of setting multicast on Cisco equipment

- Experience administering Atlassian products

• Play an active role in QA activities during all phases of our product development from requirements elaboration, design/development, test and deployment
• Responsible for manual and automated testing activities for a multi-tier web-based platform. This includes writing test cases based on business requirements, test data creation, creating and maintaining automated scripts to test front-end, APIs and database changes
• Creating and maintaining all QA related documentation throughout the process
• Execution of the test phase consistent with the overall project schedules
• Direct interaction/facilitation of bug resolution with engineering teams
• Work effectively within a dynamic team environment following standards and best practices and ensure the highest level of quality
• Ability to understand the technical architecture, its implementation, design patterns, data representations and infrastructure powering these systems.
• Work closely with software devs and solution architects to understand the tech stack, design and accordingly build the test frameworks, setup infra and build execution models to drive the end-to-end quality efforts of backend systems/services and client apps
• Debug test failures, read through logs, network calls and make preliminary root cause analysis of defect/bug
• Develop test plans, test cases, test design documents with good coverage and optimised testing approach
• Should be able to identify the test cases qualifying for test automation
• Use of tracking tools to log, manage, resolve and report on bugs

Candidate requirements

Must have

• At least 2-4 years of experience in manual and automated quality assurance
• Experience on automation tools like TestNG, Selenium (Grid, parallel, SauceLabs), Mocha_Chai frontend or backend test automation
• Good understanding of REST APIs and a solid experience in testing them
• Tools like Jira, Asana or similar bug tracking tool, Confluence - Wiki, Jenkins - CI tool
• Knowledge of different browsers and cross-platform operating systems
• Keen eye for design and functional UX
• Strong in writing SQL queries
• Proficiency in git
• Ability to develop or maintain applications for test automation
• Excellent written and oral communication and organisational skills with the ability to work within a growing company with increasing needs
• Proven track record of ability to handle time-critical projects

Good to have

• Experience in working in a distributed micro-service environment
• Proficiency in Python, JavaScript or any other programming language
• Hands-on experience in testing frameworks like Pytest or testing platforms like BrowserStack
• Built APIs at some point and practical knowledge on working with them
• Good understanding of CI/CD
• Ability to independently manage test environment deployments and handle issues around it
• Performed load testing of API endpoints
• Should have built an API test automation framework from scratch and maintained it
• Knowledge of cloud platforms like AWS, Azure
• Bachelor's degree in Computer Science / IT / Computer Applications

• Work with customers and partners to understand, identify the issues and provide technical assistance in the setup, integrations, and usage of the company platform.
• Work with the internal engineering and business development teams, to research, solve and enable customers to their full potential.
• Talk to customers through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Document technical knowledge in the form of notes, manuals and FAQs.
• Ensure all customer conversations are logged. Prioritize and manage several open issues at once. Follow up with customers and other internal teams to ensure that the issues are resolved on time
• Work with the product team to identify gaps and recommend solutions for the same.

Requirements

• Up to 4 years of experience.
• An engineer with immense energy and affinity to work with customers and solve their critical issues. B.Tech, especially in Computer Science, Computer or Electrical Engineering or related fields, is highly desired.
• Experience in software development technologies. Familiarity with web technologies & scripting languages (HTML, NodeJS, Python in particular) is a strong plus.
• Ability to reason, think and identify problems and work with teams to design, estimate & deliver a solution for the same.
• Excellent communication skills (both verbal and writing) to converse with customers and the ability to capture knowledge into documentation & reference materials.
• A persistent learner with the ability to constantly learn and grow with the team