Customer Support Executive

Job Description

• Role: Quality Assurance Engineer – Automation (3–4 yrs)

• Location: Bengaluru

• Type: Full-time

Why this role? Join a fast-moving team that’s pushing test automation into the AI era. You’ll own end-to-end quality for web, mobile and API layers, combining Playwright (or similar) with next-gen, AI-driven test platforms to deliver smarter, faster releases.

What you’ll do

• Build & maintain automation with Playwright, Selenium, Cypress or equivalent

• Super-charge coverage using AI-powered tools

• Create, run and optimize manual, API (Postman/Rest Assured) and database (SQL) tests

• Triage results, file defects in Jira, and drive them to closure What you bring

• 3–4 years’ hands-on automation experience

• Strong with Playwright (preferred) or Selenium/Cypress and one scripting language (JS/TS, Python or Java)

• Familiarity with AI-based testing platforms

• Solid API testing & SQL skills; sound grasp of STLC and defect management

• Clear communicator with sharp analytical instincts

• Nice to have: BDD (Cucumber/SpecFlow), performance testing (JMeter/LoadRunner), TestRail/Zephyr, ML model validation Qualifications Bachelor’s in Computer Science, Engineering or related field What’s in it for you?

• Hands-on exposure to cutting-edge AI test automation

• Ownership and room to innovate in a collaborative, high-impact environment

• Competitive pay, flexible policies and a fun teaM

Key Responsibilities

• Analyze and understand business processes and requirements to develop effective technical solutions.

• Assist in the planning, designing, development, of new applications and enhancements to existing applications.

• Collaborate with IT team members, decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve business systems issues.

• Prepare functional specification documents in accordance to new business requirements.

• Ensure compatibility and interoperability of business software applications.

• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.

• Assist in the deployment of new applications and enhancements to existing applications.

• Identify, assess, and recommend software solutions and implementation partners to management.

• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.

• Participate and sometimes drive IT projects to ensure that system requirements and data engineering needs are addressed throughout the project life cycle.

• Create systems models including integration points, specifications, diagrams, and charts to provide direction to internal stakeholders and third parties.

• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.

• Provide orientation and training to end users for all modified and new systems.

Qualifications & Experience

• Minimum Bachelor’s degree in Information Technology, Computer Science, or related field.

• Minimum of 5 years of experience in related fields with 3 to 4 years in systems and/or functional analysis.

• Proven experience in analysing, designing, and implementing information systems.

• Strong understanding of business processes and technical systems.

• Hands-on skills in SQL and databases (e.g. Oracle, SQL Server).

Other Prerequisites

• Excellent problem-solving skills and the ability to work under pressure. • Good project management skills.

• Excellent written and oral communication and interpersonal skills.

• Ability to conduct research into systems issues and products as required.

• Ability to communicate ideas in both technical and user-friendly language.

• Highly self motivated and directed.

• Keen attention to detail.

• Proven analytical and creative problem-solving abilities.

• Strong customer service orientation.

• Experience working in a team-oriented, collaborative environment

1. Candidate should have 1- 5 years of experience in Distributing IT Network Security Products / Endpoint Security / DLP / Software / Desktop / Laptop sales / Networking Products Sales working with Channel Partners.

2. Should have Experienced in Handling Partners and Customers.

3. Should be able to work in Synergy with OEM / partners.

7. Should be able to meet end customers also to discuss and explain solutions has and when required.

8. Should posses good knowledge about the region, & market.

Qualification Required- Graduate / BE / MBA

Experience Required- Minimum 2 years in IT Channel Network Distributing products and solutions.

We are looking for Java Fullstack Developer to work on 
Shipping & Logistic SAAS Application. We are a small team of passionate and productive developers both in USA & India. 

We are looking to expand our team and looking to hire Engineers with the right skill set, who would like to spend a long duration with the company, learn the product in and out and grow with the company.

Technology Stack:
All our IT infrastructure is on AWS Cloud Having platform services like: EC2, RDS, Route53, Docker, S3, EFS, ELB, etc. We deal with Few million requests coming to our servers every day, Few terabytes of data are crunched by the software we write. The system is high-performing and handles the shipment of a few million US dollars every day. DevOps CI-CD Pipeline automates the whole Build and Deployment process for the developers using Jenkins & Ansible. We also use Jenkins to run Test Automation Suite. The platform is written in Java 8, Sprint Boot, Hibernate, Javascript, HTML, CSS, Bootstrap, Groovy, Grails. There are a few additional services you might find written in NodeJS, Python, Selenium, Cucumber, Junit Shell Scripts etc. We follow Scrum methodology and all our tasks are tracked on Jira. 

Expected Skillset:

Candidates having good experience with Java, Spring Boot, Hibernate, Javascript, HTML, CSS, MYSQL will be preferred.

Great if you also have working experience or understanding of Gradle, Grails, Groovy etc.

The candidate should be a confident problem-solver and passionate about delivering quality results. 

The candidate must be good at English communication as we daily interact with our International Teammates.

We are located in Pune and looking for Java Fullstack Developers from all over India, who can work remotely, but still, be an integral part of the team.

• Full-stack developer with extensive knowledge of software development and agile methodologies, building native applications using JavaScript, and a portfolio of apps already published in-app store or self-hosted.
• Minimum 2-3 years experience working on Flutter projects/products.
• Good to have Healthcare domain experience.
• Ability to clearly understand requirements and translate them to software.
• Review business requirements, identify gaps, and assist in authoring functional design documents.
• Analytical mind with problem-solving aptitude.
• Proactive and self-starter requiring minimal supervision, who can collaborate with multiple stakeholders in the company.
• Good to have or awareness of Artificial Intelligence and Machine Learning algorithms and Python framework.
• Proficiency in relational databases like SQL Server and Oracle.
• Knowledge of cloud technologies (AWS, Azure, Google cloud), container, and virtualization will be a big plus.
• Familiarity with Continuous integration (Jenkins/Hudson), automated testing, and version control (GitHub, SVN).
• Knowledge of 3 rd party libraries and APIs, modern frameworks and design patterns, and test automation tools for Unit and Performance testing.
• Awareness of secure coding practices and standards. Page 2 of 3 Above all, you should love to build and ship products that real people use every day!

Roles and responsibilities:

• An ideal candidate will exhibit the following traits:
• Adapt and work on distributed technology stacks.
• Work with BAs to define or elaborate business software requirements.
• Design and build responsive and usable interface (UI/UX) for mobile applications through appealing, visual design.
• Take ownership of product features and work closely with stakeholders to ideate and rapidly release minimum viable product or mobile app solutions across healthcare products.
• Extensive experience with SDLC phases including Agile methodologies.
• Assist in designing client-side and server-side architecture.
• Perform code reviews, validation, and verification testing.
• Knows the use of version control software (GIT).
• Document technical design and unit test plans.
• Must have experience in working with multiple & small teams.
• Evaluate security and regulatory requirements.
• Proactively communicate in providing status reports and report blockers.
• Debug code, solve incidents and defects.
• Develop well-managed, high-quality, scalable, and reusable code.
• Should have excellent English (both verbal and written) skills.
• Should have excellent interaction and client communication skills.
• Solve technical challenges and take pride in their solutions and code.

Advantageous

• Java/Swift experience
• Understanding of Android Keyboard API
• Experience with optimizing applications for better performance and response

Responsibilities (KRA):

• Create Angular components with proper standards of the Angular.
• Create the applications with responsiveness and cross browser compatibility.
• Optimizing the performance on the browser by using the webpack custom confi
• Integrate with REST APIs built with modern authorization mechanisms such as JSON Web Token.
• Create test cases for each component by using any one of the testing library support provided in Angular.
• Ability to debug the Angular code in the browser to rectify the issues.
• Exposure to Progressive Web Apps (PWA) will be preferred.
• Exposure to latest technology trends and passion to grow is must
• Exposure to Insurance domain in past will be preferred

Required skills/Experience:

• Angular 6+, Redux, JavaScript
•  Node/NPM
• GIT
• JIRA 
• REST API, JSON
• Unit Test Cases - Jest/Enzyme/Mocha/Jasmine
• Visual Studio Code
• UI Library: Bootstrap / ng-zorro / Angular CDK Tomcat