
Responsibilities
- Manage incoming calls, chat and emails from customers in a prompt and swift manner
- Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to concerned authority when necessary
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Who can apply:
- Graduate from any stream
- 2+ years experience in a customer support role
- Strong Track record of performance
- Strong listening , written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Must be fluent in English, proficiency in other languages is an advantage.
- Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable

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🚀 We’re Hiring: Tech Lead – Backend | Onsite in Mumbai
Are you a passionate backend engineer with strong leadership skills?
We’re looking for a Tech Lead (Backend) to drive architecture, design, and development for high-scale systems while mentoring a talented team of engineers.
What You’ll Do:
🔹 Lead backend development using Kotlin/Java (JVM stack)
🔹 Own system architecture & design discussions
🔹 Build scalable microservices & RESTful APIs (Spring Boot)
🔹 Collaborate with business stakeholders & cross-functional teams
🔹 Mentor and guide engineers, fostering best coding practices
🔹 Ensure high performance, scalability, and reliability in production
What We’re Looking For:
✅ 8+ years of backend experience (Java/Kotlin, Spring Boot, APIs)
✅ Strong exposure to cloud platforms (Azure preferred)
✅ Hands-on with microservices, API integration & databases (Postgres)
✅ Experience leading teams & delivering enterprise-scale projects
✅ Excellent communication and leadership skills
✅ Onsite role in Mumbai
This is an exciting opportunity to lead backend initiatives for a fast-growing enterprise, working with modern architectures and cloud-native solutions.
With over 20 million registered users, Our company is India's Largest Cashback & Coupons site backed by honourable Mr Ratan Tata & one of India's leading VC firms Kalaari, Ratan Tata, Korea Investment Partners andAffle (last raised 130 Crores INR Series C Funding in November 2022). With a 200-250 INR crores revenue run rate, we are on track to be India's next unicorn.
Our company is a one-stop destination for savings on all online shopping, enabling members to compare prices, earn Extra Cashback and get free coupons across 1000+ e-commerce sites like Flipkart, Amazon.in, Tata CliQ, Myntra, Nykaa Fashion etc. At our company, we offer a casual but fast-paced environment where creativity and effective teamwork are rewarded. Because of our relatively flat management structure, our employees are able to get close to the heart of our business and are empowered to make a real difference to what we do and how we do it.
Are you a QA Appium Automation Testing Expert? Are you able to automate testing for complex flows to create a perfect bug free product that will be used by Millions?
Have you worked on eCommerce and Digital websites that get millions of traffic? Are you strong with building Automation Frameworks like Page Object Model, Hybrid model etc? Are you good at being hands-on Automation Tester and individual contributor?
Must have skills:
Minimum 5 years experience in testing.
The last 4 years should have been in Mobile App testing using Appium.This is the main requirement, that the candidate is doing automation testing for the Mobile Application (Android & iOS) using Appium.
Should have tested in various devices and experience in Saucelabs is a plus
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Should have experience in mobile testing and setting up automation frameworks for this
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Should have strong knowledge of continuous integration tools like Hudson and Jenkins 11 Strong understand of testing and automation best practices 12 Willingness to learn new technologies, approaches and test tools
Why Join Us :
Start-up EnvironmentWork with a passionate and energetic team that is driven by hustle, comradeship, and togetherness
Compensation & Benefits - Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory
An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.
We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!
Cool PerksCome and get to join us for in-house events, team outings, dinner catch ups, and much more.
Ensuring a Diverse and Inclusive workplace where we learn from each other is core to CK's value. are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Cold calling lead generation
Convincing Skill
Sales closure
Resolve query of customer
Customer relationship
Profile:
· Head the product management for the 3rd party products including Smallcase, Mutual Funds, IPO, Insurance, Loan, Credit cards, Bank accounts, Gold, Bonds, etc.
· Lead a team of 7-10 Product Managers
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· Single handedly take couple of product features from vision to launch stage
· Preparing short-term and long-term roadmaps of the products/features
· Define KPIs and set up benchmarks, to measure the performance of the product
· The candidate should have an analytical mindset who should be able to use data at ease – in finding hidden patterns and for understanding user behavior
· We are looking for someone who has deep empathy for the end customer
· Our candidate is the one who is extremely passionate about making his product a market success – a growth hacking mentality is what we are looking for
· The candidate should have hands-on experience in owning the complete product cycle – having taken multiple products from ideation to launch stage
· Past experience in industries like Fin-tech, AI/ML, Health-tech, Food-tech, Content-tech, Edu-tech, Gaming-tech, Social-tech etc. is an add-on but not at all mandatory
Qualification:
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Reporting to: Product Head Location: Mumbai
Developed in formal collaboration with the University of Cambridge in May 2000, HeyMath! is an Ed-Tech company whose mission is to Raise the Game in Maths for school systems around the world. We do this using technology to deliver engaging teaching methodologies and personalised learning paths for students. HeyMath! has been successfully adopted by CBSE schools since 2004, with positive outcomes for the entire ecosystem.
Check us out at www.heymath.com
We plan to work mainly from home in 2021 and the virtual office atmosphere is collegiate, informal and friendly, with small high-impact teams making a difference to customers.
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• Experience in building and re-engineering cloud based solutions on AWS.
• Strong knowledge of Object Oriented Programming(OOPS) and design patterns is a must.
• Hands-on development on Spring MVC framework.
• Experience working on Java 8 or above.
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• Good knowledge of Javascript frameworks such as React JS.
• Exposure to server-side and client-side caching mechanisms.
• Basic understanding of proxy servers, load balancers and CDN.
• Ability to debug the applications and provide instant workable solutions.
• Experience working on Elastic Search / Kafka / Kubernetes or all is a nice to have.
About enguru Enguru is India’s leading destination for online learning English, with over 4 crore learners who have used our products. enguru caters to multiple audiences, including adult and children learners looking to learn English through live group and/or personal classes.
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