Customer Support Executive

Company Profile:

EaseMyTrip embarked on its journey in 2008, initially focusing on the B2B2C (business to business to

customer) distribution channel, offering travel agents access to its website to facilitate the booking

of domestic airline tickets, thus catering to India's offline travel market. Subsequently, leveraging its

stronghold in the B2B2C channel, the company expanded its operations into the B2C (business-to-

customer) distribution channel in 2011, primarily targeting the growing travel requirements of the

Indian middle-class population.

About the role

EaseMyTrip is looking for enthusiastic and motivated Marketing Interns to support various functions

within the marketing team. This is a great opportunity for students or recent graduates who want

hands-on experience across different areas of digital marketing.

Roles & Responsibilities

 Assist in writing blogs, website content, app copy, email content, and social media posts.

 Conduct basic research to support content ideas and campaign briefs.

 Help with ideation, scheduling, and posting across platforms.

 Coordinate with design teamsfor creatives and track approvals.

 Support the team with campaign monitoring, keyword research, competitor checks, and

basic reporting.

 Assist in tracking spends, creatives, and performance dashboards.

 Help with email/SMS/push notification campaign setup and QA.

 Track user segments, campaign performance, and communication calendars.

 Maintain trackers, collate data, and support campaign documentation.

 Assist in cross-team coordination and routine admin tasks.

Qualifications:

 Students in their final year or recent graduates (Marketing, Mass Comm, Business, or related

fields).

 Strong interest in digital marketing, content, or brand communication.

 Good written and verbal communication skills.

 Basic understanding of social media platforms and digital channels.

 Comfortable with Excel/Google Sheets.

 Organized, proactive, and eager to learn.

Company: PluginLive

About the company:

PluginLive Technology Pvt Ltd is a leading provider of innovative HR solutions. Our mission is to transform the hiring process through technology and make it easier for organizations to find, attract, and hire top talent. We are looking for a passionate and experienced Data Engineering Lead to guide the data strategy and engineering efforts for our Campus Hiring Digital Recruitment SaaS Platform.

Role Overview:

The Data Engineering Lead will be responsible for leading the data engineering team and driving the development of data infrastructure, pipelines, and analytics capabilities for our Campus Hiring Digital Recruitment SaaS Platform. This role requires a deep understanding of data engineering, big data technologies, and team leadership. The ideal candidate will have a strong technical background, excellent leadership skills, and a proven track record of building robust data systems.

Job Description

Position: Data Engineering Lead - Campus Hiring Digital Recruitment SaaS Platform

Location: Chennai

Minimum Qualification:  Bachelor’s degree in computer science, Engineering, Data Science, or a related field. Master’s degree or equivalent is a plus.

Experience:  7+ years of experience in data engineering, with at least 3 years in a leadership role.

CTC:  20-30 LPA 

Employment Type:  Full Time

Key Responsibilities:

Data Strategy and Vision:

• Develop and communicate a clear data strategy and vision for the Campus Hiring Digital Recruitment SaaS Platform.
• Conduct market research and competitive analysis to identify trends, opportunities, and data needs.
• Define and prioritize the data roadmap, aligning it with business goals and customer requirements.

Data Infrastructure Development:

• Design, build, and maintain scalable data infrastructure and pipelines to support data collection, storage, processing, and analysis.
• Ensure the reliability, scalability, and performance of the data infrastructure.
• Implement best practices in data management, including data governance, data quality, and data security.

Data Pipeline Management:

• Oversee the development and maintenance of ETL (Extract, Transform, Load) processes.
• Ensure data is accurately and efficiently processed and available for analytics and reporting.
• Monitor and optimize data pipelines for performance and cost efficiency.

Data Analytics and Reporting:

• Collaborate with data analysts and data scientists to build and deploy advanced analytics and machine learning models.
• Develop and maintain data models, dashboards, and reports to provide insights and support decision-making.
• Ensure data is easily accessible and usable by stakeholders across the organization.

Team Leadership:

• Lead, mentor, and guide a team of data engineers, fostering a culture of collaboration, continuous improvement, and innovation.
• Conduct code reviews, provide constructive feedback, and ensure adherence to development standards.
• Collaborate with cross-functional teams including product, engineering, and marketing to ensure alignment and delivery of data goals.

Stakeholder Collaboration:

• Work closely with stakeholders to understand business requirements and translate them into technical specifications.
• Communicate effectively with non-technical stakeholders to explain data concepts and progress.
• Participate in strategic planning and decision-making processes.

Skills Required:

• Proven experience in designing and building scalable data infrastructures and pipelines.
• Strong proficiency in programming languages such as Python, R, Data visualization tools like Power BI, Tableau, Qlik, Google Analytics
• Expertise in big data technologies such as Apache Airflow, Hadoop, Spark, Kafka, and cloud data platforms like AWS, Oracle Cloud.
• Solid understanding of database technologies, both SQL and NoSQL.
• Experience with data modeling, data warehousing, and ETL processes.
• Strong analytical and problem-solving abilities.
• Excellent communication, collaboration, and leadership skills.

Preferred Qualifications:

• 
  
• Experience in HR technology or recruitment platforms.
• Familiarity with machine learning and AI technologies.
• Knowledge of data governance and data security best practices.
• Contributions to open-source projects or active participation in the tech community.

Requirements:

• 4-6 years of experience in developing Enterprise Web Applications using Java/J2EE technologies with a good professional track record.
• Excellent knowledge in Core Java (J2SE) and J2EE technologies.
• Proficient knowledge in Servlets, JDBC & JSP.
• Good knowledge of Spring framework (MVC, Cloud, Data and Security. Etc) and ORM framework like JPA/Hibernate.
• Strong knowledge of Exception Handling, Collections, File I/O Streams, Interfaces, and logging mechanisms is a must.
• Experience in developing REST APIs and integration of third-party APIs.
• Proficient knowledge in SQL/PLSQL.
• Expertise in application/web server deployment and connection pooling techniques.
• Cloud deployment (AWS & Azure) will be an added advantage.
• Experience in Version Control tools like Git, Bitbucket, etc.
• Experience in data security and protocols is a must.
• Maven and IDE tools experience is a must.
• Multi-threading and serialization techniques knowledge is a must.
• Good understanding of end-to-end software development lifecycle.
• Ability to read and understand requirements and design documents.
• Good Analytical skills and should be self-driven. Good communication with interpersonal skills.
• Open to learning new technologies and domains.
• A good team player and ready to take up new challenges
• Languages: Java(J2SE), J2EE (Servlets, JSPs, JDBC)
• Databases: MySQL, Oracle, SQL Server, PostgreSQL.
• DB Script: SQL and PL/SQL
• Frameworks: Spring, Spring Boot, Jersey, Hibernate and JPA
• OS: Windows, Linux/Unix.
• Cloud Services: AWS and Azure (Good to have)
• Version Control tools: Git, Bitbucket.
• Deployment Servers: Tomcat, JBoss, and Web sphere
• Build Tools: Gradle/Maven

Responsibilities

• Design and deliver wireframes, user stories, user journeys, mock-ups, and prototypes optimized for a wide range of devices and interfaces
• Create a wide range of graphics and layouts, and design solutions for product illustrations, company logos, and websites
• Work within brand guidelines to reinforce the brand’s style and voice
• Work on building design processes, tools, and culture
• Identify and troubleshoot UX and UI design problems.
• Understand the target audience and objective of the brand and reference impactful design ideas that can be adapted
• Have a keen eye for visual designs, styles, iconography, typography, and illustrations and define a compelling visual language in the Product, website, and Marketing Materials.
• Setup best practices to help the team achieve the above and constantly think about improving the UX process to aim for better organizational UX Maturity
• Make strategic design and user-experience decisions related to core, and new, functions and features
• Take a user-centric design approach and rapidly test and iterate your designs

Qualifications

• Bachelor's degree with at least 2+ years of visual design experience in a B2B product and marketing setting
• Communicative, organized, and achieve consistent results
• Proficiency in the following design tools: Figma and Adobe Suite, familiarity with prototyping tools (Principle, Invision, Framer, After Effects)
• Solid understanding of using HTML and CSS for website design. Hands-on experience with different JavaScript frameworks (JQuery etc.), Bootstrap, Material UI, Tailwind CSS, NextJS, etc.
• Experience creating and maintaining design systems for product, website, brand, and marketing assets
• Should possess the ability to convey messages and information through illustrations, graphics, and patterns
• Added benefit: Having B2B product dashboards related experience

About us

Skit (previously known as http://vernacular.ai/" target="_blank">Vernacular.ai) is an AI-first SaaS voice automation company. Its suite of speech and language solutions enable enterprises to automate their contact centre operations. With over 10 million hours of training data, its product - Vernacular Intelligent Voice Assistant (VIVA) can currently respond in 16+ languages, covering over 160+ dialects and replicating human-like conversations.

Skit currently serves a variety of enterprise clients across diverse sectors such as BFSI, F&B, Hospitality, Consumer Electronics and Travel & Tourism, including prominent clients like Axis Bank, Hathway, Porter and Barbeque Nation. It has been featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6 and is a part of the World Economic Forum’s Global Innovators Community. It has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation.

We have an opening for a Software Engineer(Solution) role which you might be interested in.

Responsibilities of your role:

• You will be coordinating our enterprise account-specific teams called squads, consisting of members from engineering, machine-learning, and conversation-design teams.

There are five working groups in the organization, (i) Business (ii) Research (iii) Solutions (iv) Product, and (v) Operations, where you will be joining the Solutions working group.

• You will be collaborating with the sales team to design an appropriate solution to the customer's problems and help them showcase the value in the product.
• You will be collaborating with the operations team to ensure we are not compromising on our quality standards.
• You will also be co-working with the product working group to help them improve the overall platform and to prioritize the high-impact initiatives in the roadmap.

Work you will be doing:

• You will be building bespoke voicebots for enterprise clients using internal tools.
• You're expected to help build the Solutions stack whose goal it is to reduce the amount of effort put into building our voicebots. 
• You will be involved in analyzing client calls where you're expected to use either data pipelines or SQL to get insights into caller behavior.

Mandatory Requirements:

• Professional experience of at least 1 year.
• Has experience with integrating or building HTTP APIs
• Has hands-on experience of working with Python
• Good communicator

Optional Requirements:

• Has experience working in any of Django Rest Framework, Redis, Celery

Skit uses a microservices architecture where we employ both HTTP and GRPC to communicate between our services.

We don't expect you to have worked on all of it. We're looking for Python programmers who are ready to pick up the rest of the tech stack on the job.

Languages:

• Python
• Golang

Frameworks:

• Python:
  • Django Rest Framework
  • Celery
• Golang:
  • Gorm
  • GorillaMux

Tools/Orchestration/VCS:

• Docker
• Kubernetes
• Argo Workflows
• Gitlab
• Github

1.      3+ years of experience in web development

2.      Minimum 2+ years’ experience in Node JS

3.      databases-MongoDB

Good to have

• Kubernetes & Dockers and experience with Cloud service APIs (e.g., GCP) are desirable.
• Github CI/CD experience
• Experience in the  Real Estate will be a plus

 Job is based out of Gandhinagar.
FE will work as a decision maker for the trucker side, where he will be entitled to take decisions regarding truck on-boarding, trip finalization, ongoing trip issues or payment related issues, etc. FE will make decisions regarding trucker side operations with taking the Admin team in confidence.

✔ During trucker on-boarding, if any of the truck owners are having more than ten numbers of trucks with the same owner; FE will have to notify the accounts department about it for taxation purposes.

✔ Any kind of internal communication from the trucker side such as communication with material side, admin team, accounts department, or any other department of the organization will be done only through FE.

✔ The same way any communications from the trucker side with individuals who are not part of an organization such as truck owners, transporters, and other stakeholders will be done under direct monitoring of FE.

✔ FE will also have to guide the executives to upload dummy truck-ads to keep the consignors engaged on our platform, but this task shall be done under strict monitoring of FE.

✔ FE will also have to guide and support the executives to finalize the trips.

✔ All the advance payments for finalized trips will be firstly verified by FE, then only he/she will communicate it to the accounts department.

✔ During the loading the process if there is any damage by the driver within the premises of the consignor, FE will have to communicate with the truck driver/owner and SME/CP to make the settlements. In such cases, the final decision will be taken by FE and SME mutually with the admin team in confidence.

✔ In the same way, if there is any damage to the material while unloading, FE will communicate regarding these with truck driver/owner and SME/CP to make settlements. In such cases, the final decision will be taken by FE and SME mutually with the admin team in confidence.

✔ In case of Payment delay or no payment conditions, FE will coordinate with SME and take decisions for trip continuity.

✔ In case of any major breakdown, accident, material/vehicle damage or seizure of vehicle/material by any authority FE will have to communicate with the truck driver/owner to continue the trip.