Responsibilities
- Manage incoming calls, chat and emails from customers in a prompt and swift manner
- Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to concerned authority when necessary
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Who can apply:
- Graduate from any stream
- 2+ years experience in a customer support role
- Strong Track record of performance
- Strong listening , written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Must be fluent in English, proficiency in other languages is an advantage.
- Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable
Subodh Popalwar
Software Engineer, Memorres
About Stan
Similar jobs
Handle customer complaints,
Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions,
Process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
The major responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Accountable for the support health of a customer
Requirements
- Experience as a Customer Support Specialist or Technical Support or similar CS role.
- Understanding of backend tools like SQL, Azure, PowerBI etc
- Familiarity with our industry is a plus.
- Experience using help desk software and remote support tools (eg - FreshDesk)
- Excellent communication, written and problem-solving skills
- Patience when handling tough cases
Excellent verbal & written communication skills.
Manage Email Process- Payment, Refunds, Cancellation etc.
Responsible to provide timely & effective resolutions to customers through emails, chat, etc.
Knowledge of payments and fintech would be plus
Perks and benefits
Ownership and Responsibility.Medical Insurance.
About AiSensy
We at AiSensy, are building end-to-end WhatsApp based Marketing, and Engagement Platform for Enterprises & growing SMBs.
Businesses can Broadcast messages, Automate Notifications and Solve for support using AiSensy. AiSensy was launched in 2020 as a product of Triny (Running since 2017) and is growing at 70% MoM.
Why AiSensy?
AiSensy is building for the next wave of WhatsApp Engagement between Businesses and Users. We aim to solve WhatsApp Engagement for Millions of Businesses with their users and are quite onto it! We're looking for energetic and growth oriented individuals who believe in the mission and would love to join the FORCE.
1500+ Paying Customers
100mn+ WhatsApp Messages done between Businesses and Users via AiSensy
Working with top brands like Skullcandy, Vivo, Rentomojo, BYJUS & more
High Impact as Businesses drive 25-60% Revenues using AiSensy Platform
Mission-Driven and Growth Stage Startup
What We Want You To Do
Manage a portfolio of Strategic and Enterprise customers.
Develop a full understanding of the AiSensy suite of products, including:
The value proposition and sales messaging
Best practices for deployment and maintenance
Out of the box reports
Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team
Collaborate with the Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished
Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the AiSensy product
Assist the customer with the creation and ongoing adoption of their Roadmap and supporting Use Cases to drive value from AiSensy products
Advocate for the customer’s needs cross-departmentally
Educate customers on new platform and application capabilities
Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed
Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform
Effectively communicate and collaborate with the Account and Customer Success team members to improve customer outcomes
Act as the CS owner for the portfolio of customers assigned, ensuring regular updates, issues, actions and escalations are managed appropriately
Manage the appropriate metrics through tools set forth by company
Work allocation and management of day-to-day work of the team
On-time delivery of service with absolute best quality
Supporting and mentoring of the team
Be first point of escalation for your team members.
Providing necessary support to your reporting manager
Coordination and collaboration with Regional Leads on activities pertaining to your team and share updates on a regular basis.
Job Role - Customer Success Manager - Growth
Location - Pune
Responsibilities:
- Ensure customer satisfaction by advising customers on configurations that may favourably impact performance.
- Advise product development of recurring issues.
- Provide post-sale technical support services to customers, including troubleshooting, problem resolution and training to customers.
- Handling Customer Plan renewal, Plans to pitch etc.
- Handling customer re-escalation, and smooth transitions between customers and organisation.
Requirements:
- Minimum 2 years experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects.
- Good communication Skills.
- Ability to Analyse Data- Have an eye for surveys and customer research.
- Need to be organised, to be able to organise thoughts and implement actions.
- Proactive Problem Solver
- Cheerful, Optimistic go-getter.
- Self-starter and a good team player.
- Eager to learn and execute the new processes for us.
- Communication should be excellent
- Ready to work in the US shift zone
About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a young team.
We are a group of young enthusiasts passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.
Our Product -
- CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
- CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
- CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases
Org link - https://creliohealth.in/">https://creliohealth.in/
We are voted as #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to access and manage medical information using the same platform easily.
Find out more at https://creliohealth.com/">https://creliohealth.com/ or get updates on https://blog.creliohealth.in/">https://blog.creliohealth.in CrelioHealth for Diagnostics
https://blog.livehealth.in/">Blog - CrelioHealth for Diagnostics
Good understanding on OpenShift administration and monitoring.
Monitor system events to ensure health, maximum system availability and service quality
The candidate must have experience in larger cluster administration.
Good knowledge of OpenShift. Good troubleshooting skill in docker.
Kubernetes installation hands-on experience.
Masters India is a licensed GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. As of now, Masters India comes under top 5 GST Suvidha Provider which was appointed by GST Council of India. The company aims is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.
Masters India –A Family Business Spanning Decades. We are part of a business group established by Shri Chandra Prakash Agrawal in 1978. Mr Agarwal established the second copper melting plant in Delhi and since then, we have continuously grown. Masters India was established in 1999 and presently, manufactures aluminium wire rod, sheet and foil. Family has manufacturing facilities in Delhi, Rajasthan and Maharashtra. We also have operations in Healthcare, Hospitality and IT sector.
Key Responsibilities:
- Onboard enterprise customers for solutions delivered by Masters India.
- Project Manager for integration projects undertaken for enterprise customers.
- Maintain highest standards of customer support to be provided
- Follow up for resolution with DEV/QA team on the issues raised by the customer.
- Continuous customer success approach with zero attrition to be ensured
- Filing GST Returns for enterprise customers
- Providing Reconciliation Statement to the clients.
- Resolving queries related to E-invoice and EWB for clients
Required Skills:
- Should have highly developed all round interpersonal skills. ·
- Should have impeccable communication skills. ·
- Excellent communication, presentation, networking and negotiation skills.
- Customer service oriented with a positive, well-motivated attitude. ·
- Conscientious, hard-working and driven mindset to improve sales and activity performance beyond targets.
Responsibilities
- Understanding business requirements and processes from our customers for creating digital applications on our internal no-code tool
- Converting business processes into technology solutions, designing application flow, database design, and connections.
- Create SQL queries for report generation on the platform.
- Build visualizations and dashboards based on business KPIs.
- Create training documents and videos for our users. Support users in the digital requirements.
- Analyze and suggest product and process improvements
- Take and track all customer queries and assist them in using the platform
- Interface with the product team on feature requirements and improvements
Requirements
- At least 2+ years of experience in SQL and implementation of any enterprise platform such as an ERPs etc.
- Ability to grasp business processes and create business processes for digitization of operations.
- Tech, MCA, BCA, or graduation in any technical field.
- Good to have working experience in working on no-code digital solutions or ERPs
Hiring Process
- Aptitude test
- Technical Interview
- Culture Interview
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Software Engineer, Memorres