Responsibilities
- Manage incoming calls, chat and emails from customers in a prompt and swift manner
- Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to concerned authority when necessary
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Who can apply:
- Graduate from any stream
- 2+ years experience in a customer support role
- Strong Track record of performance
- Strong listening , written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Must be fluent in English, proficiency in other languages is an advantage.
- Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable
Shubham Vishwakarma
Full Stack Developer - Averlon
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We seek a highly motivated and skilled Lead Generation executive to join our dynamic sales team in the IT Industry. The successful candidate will play a pivotal role in identifying and cultivating potential sales opportunities, generating leads through various channels, and maintaining a robust pipeline of prospects. This role is not just about reaching out to potential clients, understanding their needs, and effectively communicating our value proposition to spark interest. It's about driving our market presence and revenue growth. The Lead Generator will work closely with the sales and marketing teams to develop and implement strategies that increase our market presence and drive revenue growth, making a significant impact on our company's growth trajectory.
Flutter
Java
Kotlin
Android Development● We provide a platform for you to grow exponentially along with the organisation.
● Grow with a team having strong foundations in software engineering practices.
● First-hand experience with a wide range of technologies that work at scale.
● Your role is not just subjected to coding , you will be involved in the end to end product phase
from ideation to the product going live.
● Our focus is not from which tier 1 college you come from rather it is the skills/competencies you
have and the progression you have shown in your career graph.
● Learn in an environment passionate about knowledge-sharing.
● Have a pivotal role in the transformation of our engineering culture.
Responsibilities:
● Work closely with our product and design teams to customize the user experience.
● Design components by translating product requirements, break down projects into tasks and
provide accurate estimates. Build scalable and reliable technology solutions at a rapid pace.
● Prototype new and redesign features.
● A focus on UI design principles and making apps work intuitively.
● Strong coding abilities and experience with Dart.
● Actively participate in design and code reviews to build robust applications and prototypes.
● A willingness to dive deep, experiment rapidly and get things done.
● Understanding of object-oriented software development.
● Prior experience in working with social apps is a plus.
● Experience in working with machine learning applications, hardware features is a plus.
● Prior product building experience or from a startup background would be a plus.
UNIPREP is seeking a dynamic Marketing interns to join our team in multiple locations. Gain hands-on experience in developing and executing marketing strategies, conducting market research, and creating enga ging content. Collaborate with team members to drive brand awareness and lead generation initiatives. Sharp en your skills in digital marketing, social media management, and campaign analysis. This role offers a valuabl e opportunity to learn and grow in a supportive environment. Apply now and kickstart your marketing career with UNIPREP!
KEY Responsibilities
1. Assist in developing marketing strategies and campaigns al
2. Conduct market research and analyze consumer behavior
3. Create engaging content for social media and marketing materials
4. Support the marketing team in various administrative tasks and projects
C#
.NETSkills and Competencies
• Strong ability to facilitate meetings with individuals and groups to gather, understand, and articulate their business needs.
• Experience in working at Client site, gathering requirements, and translation of business requirement to solutions
• Extensively work on office 365, SharePoint Online, SharePoint 2016, SharePoint Server 2013 SharePoint Server 2010, Microsoft Office SharePoint Server 2007, ASP.Net using C#, SQL Server, T-SQL queries, REACT, SPFx.
• Proven ability to interact with end users and gather and document complex user / business requirements
• Strong hands-on experience on issue tracking tools like TFS, Azure DevOps, GIT. as well as exposure to configuration management, deployment, and application rollouts.
• Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools, and methodologies
• Having experience in designing, developing, and testing client applications as part of software development cycle using an agile development approach.
• Ability to work independently with minimal supervision and perform as part of a team.
• Excellent analytical, problem solving, communication and interpersonal skills, Able to interact with individuals at all levels.
Google Analytics
Javascript
HTML/CSSSkills required
· Certified in Google Analytics (any popular certifier)
· A minimum of 4+ years of experience in the web analytics domain
· Consolidated knowledge of the GA4 platform
· Excellent communication skills (written & verbal)
· Good understanding of Analytics, Tag Manager, and Data Studio.
· Basic knowledge of BigQuery & JavaScript
· Familiar with HTML, CSS and Javascript, and will have the ability to read, reuse and customise code
· Advanced understanding of Events Tagging and Custom dimensions.
· Hands-on experience with data visualization (custom dashboards)
Roles and Responsibilities
· Responsible for managing our Analytics (G4) and GTM accounts
· Implementation of highly effective web data analytic solutions
· Visualize customer behavioral data such as page/path analysis, clickstream, funnel progression, CTA optimization, page/site abandonment, etc.
· Implement tagging and configuration that ensures data collection is accurate and adequate based on the business needs
In-depth knowledge in the following areas.
· Determine tracking requirements.
· Create functional and technical design (Dom Scrapping & Custom HTML) of the tags.
· Install GTM container tag on the live/staging websites.
· Create, publish and test tags on the live/staging websites.
· Able to track the successful form submission.
· Do regular Tag audits for the live/staging websites.
· Coordinate with the marketing heads to understand and develop custom reports and dashboards.
· Create specified digital analytics tagging standards to ensure robust and consistent data capturing.
· Testing and validating the tracking using various debugging tools.
We are looking for a passionate sales executive to join our sales team. The sales executive's responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets.
Responsibilities:
· Researching prospects and generating leads.
· Contacting potential and existing customers on the phone, by email, and in person.
· Handling customer questions, inquiries, and complaints.
· Managing the sales process through specific software programs.
· Building and maintaining a customer database.
· Meeting daily, weekly, and monthly sales targets.
· Participating in sales team meetings.
· Set up meetings with potential clients and listen to their wishes and concerns
· Prepare and deliver appropriate presentations on products and services
· Create frequent reviews and reports with sales and financial data
· Ensure the availability of stock for sales and demonstrations
Skills Required:
· Presentation Skills
· Client Relationships
· Emphasizing Excellence
· Negotiation Skills
· Prospecting Skills
· Meeting Sales Goals
· Creativity
· Sales Planning
· Independence
· Motivation for Sales
Experience:Minimum 2 years in any sector, Preferably FMCG Sector
Education:Bachelors in Business Management or related field.
Job Type:Full-time
Schedule:
· Morning shift
· Day Shift
Ability to commute/relocate:
Vishakhapatnam, Vishakhapatnam - 530007, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)
Education:
· Bachelor's (Preferred)
Experience:
· Sales: 2 years (Preferred)
Lead generation:2 years (Preferred)
Total work: 2 years (Preferred)
Language:
English (Preferred)
Job Type: Full-time
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Visakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 2 years (Preferred)
- Sales: 2 years (Preferred)
Language:
- English (Preferred)
Vue.js
AngularJS (1.x)
Angular (2+)
React.jsJavascriptWe are looking for a full stack Java Developer with an experience of 1+ years. The individual should have good technical knowledge of Core Java, Sql, Spring, Spring Batch, Spring Boot, Apache Spark. Exposure to sql databases like Oracle, Mysql, Microsoft Sql is a must. Any experience / knowledge / certification on Cloud technology preferrably Microsoft Azure is good to have. Exposures to non sql databases like Neo4j or Document database is again good to have.
The individual should have good knowledge of design patterns and also be able to implement them in desired conditions. Finally the individual should be smart and look to provide solutions for problems.
Angular (2+)React.jsVue.jsHTML/CSSJavascriptPOSITION SUMMARY:
The primary responsibility of this position is to work under prototype team, to develop/maintenance the current system.
KEY RESPONSIBILITIES AND DUTIES:
- Develop new components
- Maintenance of existing components
- Design and Documentation of the newly created job
- Attend and resolve JIRA tickets
- Design & development of screens as per requirments
QUALIFICATION
- Hands on technical resource.
- 3 – 6 years’ experience.
- Mandatory Skills:
- lit-element/lit-html+Angular2+//React/Vue/Stencil(Experience in at least 1 of these frameworks is must)
- HTML, HTML5, CSS, CSS3
- JavaScript, OOPS JavaScript, jQuery
- SQL, MySQL, database
- Optional:
- js
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.
Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients
What you’ll do:
Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Tools and Skills Required
Must Have:
Highly organized and able to multi-task.
Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)
Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills
Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)
Strong Technical Background.
What's attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.
Health Memberships
Sports Subscriptions
Entertainment Subscriptions
Key Conferences and Event Passes
Learning Stipend
Team Lunches and Parties
Travel Reimbursements
ESOPs
That's what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Java
Go Programming (Golang)At BACQ, our mission is to build financial services that are simple, accessible and affordable.
BACQ is founded by Sachin Bansal & Ankit Agarwal to build consumer-centric and technology-driven businesses in the BFSI (Banking, Financial Services & Insurance) space.
Responsibilities:
- Work on the development backend systems for our first product
- Build reliable, secure and performant backend systems
- Drive test coverage and continuous delivery automation within the team
- Mentor and provide feedback to teammates
Requirements:
- 2+ years of software development experience
- Strong computer science fundamentals
- Good knowledge of Java ecosystem
- Can write code that is readable, maintainable and performant
- Know the importance of tests and how to approach writing different types of tests
- Good understanding of relational databases, transactions, entity-relationship modeling
- Comfortable writing multi-threaded programs
Bonus:
- Understanding of domain-driven design concepts like ubiquitous language, bounded contexts, aggregates and domain events
- Know how to use test driven development as a design tool
- Good intuition for the principles underlying object-orientation, particularly encapsulation
- Understand the importance of immutability and of reducing the state-space of objects
- Seek to identify key underlying ideas and use those as building blocks before reaching for shiny new tools
- Have read some of our https://docs.google.com/document/d/18eWIOPYs0Hi8Kr4lXTtP_XMJp_4BrBzOd9Eui8v_l-c/edit?usp=sharing">favourite books
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon