Responsibilities
- Manage incoming calls, chat and emails from customers in a prompt and swift manner
- Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to concerned authority when necessary
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Who can apply:
- Graduate from any stream
- 2+ years experience in a customer support role
- Strong Track record of performance
- Strong listening , written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Must be fluent in English, proficiency in other languages is an advantage.
- Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable
About Stan
Similar jobs
Requirements:
- Should have sound knowledge of core PHP, MySQL , JQuery & javascript .
- Should have knowledge of MVC framework Yii/Yii2
- Knowledge of Wordpress, Magento.
- Knowledge of mobile app APIs, JSON, etc.
- Knowledge of version control systems like GIT is a plus.
- Strong analytical and problem-solving skills .
- Troubleshoot and fixing any issues relating to PHP programs.
- Produce results effectively and within the deadlines set.
- Good team player that is enthusiastic about delivering results.
Highlights:
- Working 5 days a week.
- Group Health Insurance for our employees.
- Work with a team of 200+ excellent engineers.
- Extra Compensation for Night Shifts.
- Additional Salary for an extra day spent in the office.
- Lunch buffets for all our employees.
- Yearly and quarterly awards with CASH amount, Birthday coupons , Dinner coupons etc.
- Team Dinners on Project Completion.
- Festival celebration, Month End celebration and much more.
- PHP, Yii, Yii2, Cakephp, Laravel, MySQL, Wordpress, CodeIgniter
PHP , Yii, Yii2, Laravel, CodeIgniter, Wordpress
Designation: Java Back End Developer
- Strong in Java , Spring Boot, ver.x (Microservices)
- 5+ year’s software engineering experience working with large scale applications and projects.
- Knowledge of best practice software development methodologies and coding standards.
- General knowledge of public cloud infrastructure and data solutions (e.g. AWS)
- Broad experience designing and developing scalable, resilient, performant applications:
- Distributed systems
- Microservices design and implementation
- Experience working on, and deploying, large scale systems in Java
- Experience with relational DBs like MySQL, SQL Server or Oracle.
- Design and develop high-volume, low-latency applications for mission-critical systems and deliver high-availability and performance
- Create well-designed, testable, efficient code
- Participate in all phases of the development life-cycle
- Assist in the preparation and production of releases of software components
- Ensure designs are in compliance with specifications
- Investigate alternatives and technologies and present them for architectural review, in order to support continuous improvement
Requirements:
- 0.5 - 2 years of experience working with mobile development
- Min. 1-year experience in Flutter Development
- Deployed at least 1 app
- Have experience with Flutter for both iOS and Android.
- Familiarity with RESTful APIs, GraphQL APIs
- A degree is not a constraint
Qualification, Experience & Critical Capabilities
- Graduation in Engineering (Preferred Computer Science)/ Post Graduation with 8 years (+) hands on experience working in SAP MDM / MDG.
- Experience in writing User Story/Business Requirement Specification, USDD (User Story Design Document)/Functional/Technical Specifications and understand Devops, Agile methodology/framework.
- Act as a partner to the Business for Business Process Query Incidents, Small Change (Projects), Problem Management and define right solution from Design and Cost perspective by aligning with Chief Architect Group (CAG) as and when needed.
- Coordinates with business users and other IT departments to design, develop, implement, enhance and maintain complex solutions.
- Be able to support and challenge the Partners (Vendors) on quotation of Change efforts, Fulfill the role of a SME (subject matter expert), Oversee and support the development of the solution, Validate the functionality as per business needs, support testing (IST & UAT) and User training.
- Experience in collaboration with different domains (functions) within Syngenta and third-party Partners (Vendors).
Relevant Experience
- 8 years (+) experience working as SAP MDM / MDG Functional Analyst.
- Should have worked on implementation of MDM.
- Good to have: Exposure to migration of SAP MDM to MDG.
MDM:
- Experience in MDM configuration.
- Experience in Integrating business process requirements with the technical implementation of SAP Master Data Management / Governance.
- Set up Validation (Business) rules, Workflow process, Import/Syndication Maps.
- Setup and use of MDM Transport Management.
- Design understanding of material / products master repository architecture.
- Experience working on SAP MDM Production Support and New Enhancements.
- Knowledge of handling MDM integration with different systems. Ex MDM <> ECC, SFDC etc.
- Understanding the Business problem and the different Master data used in the Organization (say if its Material Master/Customer/Vendor/Finance Master data etc.).
- Develops and implements strategies to translate business requirements and models into feasible and acceptable designs to ensure that business needs are met.
- Once the understanding phase is done Functional Analyst will have to work with vendor to provide a Solution through SAP MDM and then design and Implement the solution end to end.
- Strong hands on experience in MDM Console, Data Manager, Import Manager, Syndicator, Workflow, Data modeling, Standardization, Cleansing and SAP ECC.
- Consultant should try to wider there view for all the different platforms that are used with MDM such as Netweaver , XI, ABAP etc.
- Identifies areas for data quality improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies.
MDG:
- Configuration exposure with MDG product / material data objects.
- Experience in UI modelling (Design and Creation of UI, Value restriction and Derivation rules).
- Understanding and familiarity with MDG application framework and various governance API's.
- Able to perform MDG configurations and customizations in areas like data modeling, process modeling, key mapping, duplicate checks, validations, replication and MDG error handling.
- Knowledge in activation and configuration of the MDG modules & components.
- Expertise in Data Model Enhancement, Data Transfer (DIF/DEF), Data Replication Framework (DRF) via ALE / IDOC, key and value mapping.
- Able to perform MDG Configurations and Customizations in areas like Data Modeling, Process Modeling, Key Mapping, Duplicate checks, validations and MDG error handling experience.
General Experience and Prerequisites
- Excellent written and verbal communication around issues, managing escalations.
- Experience in client facing and managing outsourced partners.
- A Team player with a collaborative attitude, proactive and ability to work under pressure.
- Good understanding of agile ways of working (DevOps model), knowledge on ITIL processes.
- Knowledge of Lean/ 6 Sigma, Design Thinking, Agile methodology.
- Certification in SAP MDM / MDG preferred.
Core Responsibilities:
- Design and build solutions for complex business workflows
- Understanding the user persona and deliver a slick experience
- Take end to end ownership of components and be responsible for the subsystems that you work on from
- design, code, testing, integration, deployment, enhancements, etc.
- Write high-quality code and taking responsibility for their task
- Solve performance bottlenecks
- Mentor junior engineers
- Deliver with quality, on-time in a fast-paced start-up environment
Required Skills:
- Bachelor/Master's in computer science or relevant fields
- 4+ years of relevant experience
- Strong sense of ownership
- Excellent Java and object-oriented development skills
- Experience in building and scaling microservices
- Strong problem-solving skills, technical troubleshooting and diagnosing
- Expected to be a role model for young engineers, have a strong sense of code quality and enforce code
- quality within the team
- Strong knowledge in RDBMS and NOSQL technologies
- Experience in developing backends for enterprise systems like eCommerce / manufacturing / supply chain etc
- Excellent understanding of Debugging performance and optimization techniques
- Experience in Java, Mongo, MySQL, AWS technologies, ELK stack, Spring boot, Kafka
- Experience in developing any large scale Experience in cloud technologies
- Demonstrated ability to deliver in a fast-paced environment
- Hands-on experience in developing end-to-end applications using Node.Js,
- Experience of working with databases with ORMs – MySQL
- Knowledge of AWS services are an added advantage
- Should have basic knowledge of TypeScript
- Knowledge of Nest.js and/or Sail.js frameworks is a plus point
- An experience of writing clean, semantic code with cross-browser compatibility in mind
- Proficient understanding of code versioning tools, such as Git/SVN
- Excellent coding and debugging skills.
- A passion and the ability to make beautiful, smooth, delightful web experiences.
- A Will-Do attitude
- Implementing various development, testing, automation tools, and IT infrastructure
- Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
- Incidence management and root cause analysis
- Selecting and deploying appropriate CI/CD tools
- Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
- Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
We are looking for a skilled content writer to create high quality content for our readers and
customers. You will closely be working with the founding team.
Responsibilities
● Develop, write and deliver content for blogs, website, emails and sales collaterals.
● Build and manage an editorial calendar; coordinate with other content crafters to ensure
standards.
● A good understanding of how present day SEO works and implementing them in
whatever we write/do.
● Measure impact and perform analysis to improve KPIs.
● Ability to take ownership, prioritize, and efficiently complete tasks in a fast-paced and
high entropy environment.
Requirements
● 1-2 years experience of writing content - SaaS/Insurance context can be an added
advantage.
● Excellent verbal and written communication skills.
● Any Bachelor’s degree (English, Communications, Linguistics, or other related fields)
● Strong attention to detail and being punctual in deliverables.
About Pazcare
Pazcare is India's leading Employee benefits & insurtech platform for employers. We are solving
the problem for the 1 million employers and 100 million employees in managing their health
insurance, term life and more comprehensive benefits. We are currently growing 100% month
on month and have on-boarded over 100 customers like GoMechanic, Goodera, Avail Finance,
Mindtickle, Bookmyshow as our customers.
We are backed by venture funds and famous entrepreneurs like Ashish Hemrajani (CEO,
Bookmyshow), Haresh Chawla (Founding CEO, Network18), and have raised an undisclosed
amount of funds from marquee investors.
About The Company
At AutoVRse, we build the finest, customised Virtual & Augmented Reality (VR/AR) applications, helping enterprises harness the power of immersive technologies across several key functions. Combining our photo-realistic visualisations with interactive virtual environments, we have partnered with firms like Bosch, Volvo, John Deere, Fidelity and Abbott to deploy VR experiences in India, Singapore, Australia, Germany and USA. Our experiences are used in design reviews, as sales tools, for experiential marketing and for virtual training.
Over the last few years, we’ve been named:
• “Best 40-Under-40 Startups in South India” (2018, TNIE),
• “Elevate 100 Top Startups in Karnataka“ (2017, KBITS),
• “Most Innovative Startup in India” (2016, CIO Demo), and several more.
About The Role
As a full stack developer, you will work closely with the engineering team to create immersive, next-gen VR/AR products on the web. You will work on cutting edge technologies 3D technologies and frameworks like WebVR and Threejs to build scalable, creative and practical applications for our enterprise clients.
As a full stack developer, you will work closely with the engineering team to create immersive, next-gen VR/AR products on the web. You will work on cutting edge technologies 3D technologies and frameworks like WebVR and Threejs to build scalable, creative and practical applications for our enterprise clients.
Responsibilities
• Build web-based 3D, VR applications for our clients
• Research, define, extend, and maintain production pipelines, processes, and workflows for our web-based 3D products
• Build the front-end of applications through appealing visual design
• Ensuring the entire stack is designed and built for speed and scalability
• “Pixel-perfect” implementation of our approved user interface
Qualifications
• Experience in deploying web applications in production
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Experience in server management and deployment for the relevant environment
• Experience in web-based 3D like WebGL/WebVR is a plus but not required.