Customer Support Executive

Immediate Joiners Preferred. Notice Period - Immediate to 30 Days

Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".

Only applications received via email will be reviewed. Applications through other channels will not be considered.

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

The client’s department DPS, Digital People Solutions, offers a sophisticated portfolio of IT applications, providing a strong foundation for professional and efficient project management, both globally and locally, for a well-known German company listed on the DAX-40 index, which includes the 40 largest and most liquid companies on the Frankfurt Stock Exchange. The test center as part of DPS is responsible for the areas of "Testing" and "Requirements Engineering," focusing on quality assurance for changes in the system landscape according to customer requirements. 

For new a project, we are seeking a talented requirement in engineer with testing abilities to join our dynamic team. In this role, you will handle the definition and quality assurance of requirements for various procedures, including bug fixing, maintenance of existing components, functional or technical enhancements (change requests). The project is about to create a global solution for payroll validation processes related to customer payments. It involves data from various systems, leading to complexity. Currently, manual work is time-consuming and error prone. Your responsibilities will include collecting and documenting requirements from, transforming the results to developable epics and user stories and defining test cases for ensuring a correct implementation. 

Responsibilities:

The Requirements Engineer collects, analyzes, transforms the Requirements of the Software. It is required to communicate with different levels of stakeholders and keep track of the requirements.

Requirements Elicitation:

Gather requirements from stakeholders by using interviews, workshops, surveys, and other techniques.

Requirements Analysis:

Analyze requirements to ensure they are clear, complete, and feasible.

Reflect to stakeholders, transformation to user-stories.

Requirements Modeling:

Use modeling techniques such as flowcharts, data models, and prototypes to visualize requirements, like UML, BPMN; Draw.io, Conceptboard.

Requirements Documentation:

Create detailed documentation of requirements and functional specifications by using for example Confluence, Jira, Draw.io, SharePoint, Concept-Board.

Requirements Management:

Track and manage changes to requirements throughout the project lifecycle by versioning, tracking from Requirements Documentation through the userstories up to testing.

Stakeholder Communication:

Ensure that the documented requirements meet the needs of stakeholders and align with project goals.

Regularly communicate with stakeholders to clarify requirements and resolve any issues.

Be able to talk on many different levels, from Business to Tech/Development and Testing.

Quality Assurance:

Collaborate with the QA team to ensure that requirements are testable and that the final product meets the specified requirements.

Refinements with Testers.

Defect Management.

Requirements:

Proficiency in requirements engineering, ideally IREB certified (Advanced).

Strong analytical skills and good abstraction ability (Advanced).

Result-, goal-, and service-oriented work approach (Advanced).

Independent working style, adherence to deadlines (Advanced).

Fluency in both technical and business languages (Advanced).

Excellent communication skills.

Good knowledge in using modelling tools and languages such as UML or BPMN.

Good knowledge in usage of tools like Confluence, Jira, Draw.IO, Conceptboard/Miro.

Understanding of IT interfaces (technologies, data transfer e.g., Web Service, File) (Basic).

Knowledge of IT security and data protection concerning IT applications and documents (Advanced).

Experience with system and integration tests as well as regression test concepts (Advanced).

Experience in agile processes (Basic).

Skills & Requirements

Requirements engineering, IREB certification (Advanced), Analytical skills, Abstraction ability, Goal-oriented approach, Independent working style, Adherence to deadlines, Technical and business language fluency, Communication skills, UML, BPMN, Confluence, Jira, Draw.io, Conceptboard, Miro, IT interfaces, Data transfer (Web Service, File), IT security, Data protection, System and integration testing, Regression testing, Agile processes.

The candidate should have good hard core experience in B2B sales. Communication skills strong. Good knowledge of the job responsiblities and he should be able to get the clients for Digital Marketing packages. The candidate should prefrably from Digital Marketing company

• Exceptional communication skills
• Strong sourcing skills
• Have 3+ years of direct experience in a high-growth, high-volume environment
• Have a demonstrated ability to manage multiple searches simultaneously
• Have experience in diversity sourcing, creating and implementing sourcing strategies, and training team members on sourcing techniques
• Are able to build rapport quickly with different stakeholders and communicate effectively within all levels of the organization

We are currently looking for a Senior SEO and PPC Marketing Expert who will work with a team of developers, Product Owner, and Managers. You shall be responsible for conceiving and conducting the user research to translate them into actionable best SEO practices, activities and paid campaigns. You will also design the overall accessibility and 'findability' of the mobile application and web-platform, as well as other associated websites.  

• Gather the user requirements in collaboration with the Product Owner and Manager.
• Prepare and present the rough drafts to internal teams.
• Assist in translating best practices that lead to targeted organic user experiences.
• Helping to facilitate the product owners' product visions by researching, conceiving and implementing best SEO + PPC practices to achieve the targest.
• Help identify design problems and devise elegant solutions.
• Work with the team to create a strategic design and SEO decisions related to core, and new, functions and features.
• Take a user-centered design approach and rapidly test and iterate your designs.
• Collaborate with a cross-functional team of designers, product managers, and leads on all phases of the product development life cycle
• Incorporate best practices for accessibility, usability, web performance, and design into our products and ultimately champion more consistent and delightful user experience.
• Work with front-end developers and designers in all aspects of UX development.
• Perform research, evaluations, and validations of moderate complexity.
• Provide solutions using appropriate research methodology, tools, and protocols considering a user-centered approach.
• Perform usability/heuristic evaluations and validations across the product or solution life-cycle.

            Minimum Eligibility:

• Minimum 3 -4 years of experience in SEO and PPC
• Ability to effective communications and collaboration with other designers and product owners/managers to ensure the best possible ways of UX experience.
• Creative and Artistic nature.
• Knowledge of PPC and automation platforms would be ideal
• Experience in taking input from multiple sources and synthesizing it into coherent design ideas.
•  

Advising students & parents with concern to different career opportunities post 12th grade & graduation, helping them to overcome the difficulties & dilemma in opting for the preferred career options.

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.
• Provide outstanding services and ensure customer satisfaction.

The Integrated Penguin is a young, award-winning creative tech outfit that crafts branding, website, apps and design solutions.

Our Business Offerings:

Branding & Communications

Digital Solutions

Interactive Design (UI/UX)

TIP Gaming is our brand new offering

that uses technology to reimagine customer engagement and marketing for our clients.

We have worked with both Indian and international brands, from working for the State Government to helping a world-famous cosmetic brand get online with an e-learning platform.

The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company. This candidate will be focused and have strong communication skills. They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy. 

Responsibilities

• Identify partnership opportunities
• Develop new relationships in an effort to grow business and help the company expand
• Maintain existing business
• Think critically when planning to assure project success

Qualifications

• Bachelor's degree or equivalent experience
• 3 - 4 years' prior industry-related business development experience
• Strong communication and interpersonal skills
• Strong Creative-Tech Agency background
• Proven knowledge and execution of successful development strategies
• Focused and goal-oriented

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Reporting back on results