Shipthis Inc

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members are not just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient. As a company, we are just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry. 

Visit us at www.shipthis.co 

JOB DESCRIPTION 

Responsibilities: 

• Take ownership of customer issues reported and see problems through to resolution 
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues 
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams 
• Provide prompt and accurate feedback to customers 
• Ensure proper recording and closure of all issues 
• Prepare accurate and timely reports 
• Document knowledge in the form of knowledge base tech notes and articles 
• Follow the SLA for issues concerning the severity. 

Requirements: 

• Computer Science or any other domain with a strong orientation toward computer programming as part of the coursework or projects 
• Proven working experience in enterprise technical support, IT support, or as a technical engineer 
• Basic knowledge of JavaScript, HTML and JSON 
• Deep knowledge of the product that the technician is supporting. 
• Strong problem-solving skills 
• Excellent client-facing skills 
• Excellent written and verbal communication skills 
• Familiarity with API calls 

Who can apply 

Only those candidates can apply who: 

• Are available for full-time (in-office) training. 
• Are available for 3 months for training 
• Have relevant skills and interests. 

We are an equal opportunity employer and value diversity at our company. 

We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status. 

JOB SYNOPSIS 

• Job Role: Technical Support Engineer 
• Location: Bangalore 
• Job type: Full-time, permanent  
• Experience (1-3) years 
• Industry Type:Software Product 
• Functional Area:Support Engineer 

At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren’t just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient. As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.

JOB DESCRIPTION

What You'll Be Doing

Day-to-day responsibilities include:

• Manage the lifecycle of existing product modules, including, maintenance, feature addition, and deployment.
• Requirement Gathering, analysis, and project planning for new modules.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Developing full stack solutions along with architecture.
• Server and Docker management.
• Come up with approaches for increasing in productivity of the team by means of automation, process improvements, tool usages.
• Be a champion of Shipthis product and troubleshooting procedure Collaborate, work alongside and build mutually beneficial relationships with other teams (Customer Success, Sales, Product, Engineering)

Who are we looking for

•  Bachelor’s/Master's Degree in Engineering/ Computer Science or any other domain with a strong orientation toward frameworks computer programming as part of the coursework or projects
• Strong organizational and project management skills.
• Knowledge and proficiency in Python Node.js TypeScript Angular 12+.
• Familiarity with JavaScript frameworks such as Angular 12+ and Ionic.
• Proficiency with server-side languages such as Python, and Nodejs.
• Familiarity with MongoDB database.
• Good problem-solving skills.
• Self-motivated, self-learning and organized person.
• Ability to analyse, research and solve highly technical and unique problems. Excellent communication skills.

Who can apply

Only those candidates can apply who:

• Are available for full time (in-office) training.
• Have relevant skills and interests.
• Can start the job immediately.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.

JOB SYNOPSIS

• Job Role: Full Stack Developer
• Location: Bangalore
• Job type: Full-time, permanent
• Experience (1-3) years
• Industry Type: Software Product
• Functional Area: Full Stack Developer