B2B Customer Experience Officer
Responsibilities
• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Candidate Requirements
• 1 to 5 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.
Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)
About Connect and Heal
About
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- Design, configure, develop, document, test, debug, secure, and deploy cloud-based web applications using agile methodologies
- Participate in the entire project life cycle but focus on front-end development
- Develop best practices
Qualifications
- Bachelor’s Computer Science degree, and equivalent work experience.
- Should have 2-3 years of hands-on experience in configuration, coding, testing, and deploying web-based applications on the MERN Stack.
- Must have very strong (2+ years) application development experience
- Strong in front-end development in Typescript skills and react.js
- Proficiency in implementing responsive designs
- Proficient in Node.js, and implementing Rest API architecture and back-end development
- Deep understanding of MongoDB or any other document database.
· Optimize code for best performance, quality, scale, and responsiveness.
· Should have the ability to take full ownership of the product including challenges in implementation.
· Write modular code, and create reusable components.
· Good with algorithms,problem-solving and analytical skills.
· Understanding of common design patterns and techniques in front-end development.
· Previously managed a small team of small developers.
Personal Skills
- Excellent verbal and written communication skills
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- Must be a Team player.
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- zeal to develop a product from end to end.
Note: The position is located in Bangalore
Only candidates with the above qualifications should apply
Drives and delivers innovation, renovation & NILG (Non Innovation led growth) projects for the Digtial BU (Foods cateogry) to the agreed milestones/timelines and to the high quality standards set (OTIF).
Qualification & Experience
MBA
Minimum 6-8 years prior experience
The person should have handled Marketing/ Brand Manager preferably in an FMCG.
2-3 years in Brand Development/ Innovation within Foods
Developing concepts and integrated brand communication
Business planning and implementation experience as well as project management
Preferred : experience in digital first launches
Key Deliverables of the Role
Leads cross-functional innovation/ renovation teams to drive any agreed innovation projects ensuring they are aligned to market requirements
Develops an integrated product, pack, price and communication mix and trade proposition for mix test/simulated test markets to evaluate market potential
Champions big NILG activities
Manages the development of selected integrated brand communication and develops communication material for exploitation across a number of channels
Is the expert voice of the brand from a retailer, shopper and consumer
Skills and Competencies
Understanding consumers and shoppers.
Develops and launches relevant innovations and relaunches
Creates integrated brand communication
Monitors progress & takes action
Core aspects underpinning all skills: Creativity, Empathy, Obsession with Brands & Consumers, Sense of Aesthetics, Analytical thinking and Rigour
Role : Nodejs developer
Please find below the JD for the Nodejs developer..
Role: NodeJs Developer
We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. A basic understanding of front-end technologies is necessary as well. Responsibilities
• Collaborate with other members of the team, such as front-end developers
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• Experience of Node.js and frameworks available such as Express
• Practical experience with REST, PostgreSQL, WebSocket, MongoDB, Redis.
• Understanding the nature of asynchronous programming and its quirks and workarounds
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform • Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Good understanding of front-end technologies, such as HTML5, and CSS3
DTechies is seeking a skilled WordPress Developer to join our team in Udaipur. If you're passionate about WordPress, experienced in plugin and theme customization, and adept at backend code customization, this is the role for you!
Key Responsibilities:
- Customize and implement WordPress themes and plugins according to project requirements.
- Proficient in backend code customization to enhance website functionalities.
- Collaborate with cross-functional teams to deliver high-quality web solutions.
Requirements:
- 2-3 years of hands-on experience in WordPress development.
- Expertise in WordPress plugins and theme customization.
- Strong proficiency in backend code customization.
- Solid understanding of web development technologies (HTML, CSS, JavaScript).
- Full-time, office-based role in Udaipur.
Join us in crafting exceptional web experiences using WordPress! Apply now or share this opportunity with someone who fits this role.
Flutter Developers [I/E2-JM2]
We are looking for Flutter developers responsible for the development and maintenance of applications aimed at a range of Mobile and Desktop. You will be working alongside other engineers and developers working on different layers of the infrastructure.
Responsibilities:-
Design and build advanced applications for the IOS/Android/Web and desktop platform
Maintain quality and ensure responsiveness of applications.
Collaborate with the rest of the engineering team to design and launch new features.
Collaborate with cross-functional teams to define, design.
Work with outside data sources and APIs
Unit-test code for robustness.
Work on bug fixing and improving application performance
Maintain code integrity and organization.
Help maintain code quality, organization, and automation.
Identify and correct bottlenecks and fix bugs
Requirements:-
Very good understanding of Flutter framework at-least 2+ year of experience in Flutter based application development.
Hands-on experience on Flutter APIs, Dart
Experience with offline storage, threading, and performance tuning.
Hands-on experience on iOS or Android.
Good exposure to various 3rd party Integrations(Firebase, Google Map, Payment gateways).
Thorough understanding of Flutter development tools.
Familiarity with RESTful APIs development.
Expertise with code testing best practices, including unit and integration testing to ensure quality of code.
Familiarity with code versioning tools such as Git.
Strong understanding of Flutter Apps architecture BLoC or, Provider. , Unit testing, Streames
Good understanding of Isolates
Good understanding of Method channels, Event channels
Basic understanding of C++ and python
Experience Required : 4 to 7 yr
Immediate joiner preferred
Programming Languages: Swift ,Objective C, Cocoa, XML, JSON
Operating Systems/Development Platforms: MAC, iOS all versions
Roles and Responsibilities :
Experience in various aspects of the Agile SDLC including application development
(application structure, operating system APIs, debugging, performance, security) and
deployment.
Experience with rest APIs, offline storage, and threading.
Strong experience in memory management, performance tuning, and resource
optimizations.
Experience in working with Test-driven development (TDD).
Experience in Unit Testing and UI testing.
Programming iOS native mobile applications from specifications.
Scope, analyze, design, test, debug and implement complex iOS mobile applications.
Cutting-edge native mobile application prototyping and development on iPhone/iPad.
Desired Candidate Profile
3+ years of experience in mobile application design and development.
2+ years of experience with iPhone development platforms experience developing native ios apps: swift, ios SDK, and Xcode.
Experience integrating with third-party libraries, Restful API, and JSON.
Deep familiarity with objective-c and cocoa touch experience working with ios frameworks such as core data, core animation, core graphics, and core text working knowledge of the general mobile landscape, architectures, trends, and emerging technologies experience integrating with WebSocket, VOIP, call kit.
Must be self-motivated, possess strong communication skills, and be able to work in a team-oriented environment
Thank you.
React Native leverages common JavaScript skills while allowing a developer to simultaneously target both iOS and Android. Great React Native developers can build apps that feel truly native while using web technologies that are familiar to a wide range of developers. They usually focus on the front end of the product, but they are also adept at understanding the API services and infrastructure with which the app needs to integrate.
Job Description
We are looking for an experienced Full Stack Engineer to join our client's development team. In this role, you will be responsible for the overall development and implementation of front and back-end software applications. Your responsibilities will extend from designing system architecture to high-level programming, performance testing, and systems integration.
To ensure success as a full stack engineer, you should have advanced programming skills, experience with application development, and excellent troubleshooting skills. Top-rated full stack engineers create and implement advanced software systems that perfectly meet the needs of the company.
Responsibilities:
- Meeting with the software development team to define the scope and scale of software projects.
- Designing software system architecture.
- Completing data structures and design patterns.
- Designing and implementing scalable web services, applications, and APIs.
- Developing and maintaining internal software tools.
- Writing low-level and high-level code.
- Troubleshooting and bug fixing.
- Identifying bottlenecks and improving software efficiency.
- Collaborating with the design team on developing micro-services.
- Writing technical documents.
Requirements:
- Bachelor’s degree in computer engineering or computer science.
- Previous relevant experience of minimum 3-5 years as a full stack engineer.
- Advanced knowledge of front-end languages including HTML5, CSS, JavaScript, C++, and JQuery.
- Proficient in back-end languages including Java, Python, Rails, Ruby, .NET, and PHP.
- Knowledge of database systems and SQL.
- Advanced troubleshooting skills.
- Familiarity with JavaScript frameworks.
- Good communication skills.
- High-level project management skills.
ABOUT US
Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
- A Bank Account you can create from anywhere in the world in under five minutes
- A high-limit Credit Card that helps build a healthy credit score
- Easy, lightning-fast, cross-border money transfers with the best rates in the market
We believe: that if space tourism is real, so is reaching for the stars.
RESPONSIBILITIES
- Responsible for driving customer excellence & bringing the customer perspective to all business decisions
- Work with cross-functional teams (business, product, design, content, marketing etc.) and wear the hat of the customer to constructively challenge the teams and to develop a customer-first mindset and implement customer focused strategies
- Own and drive the overall NPS metric for Zolve
- Consistently scan the market for best practices, best in class journeys, best in class customer delighter elements etc. and own market intelligence from a customer experience perspective
- Understand the competitive landscape and be an expert on our competition and how they are positioned
- Obtain insights into customers’ usage of current products, untapped opportunities and customer personas, through interviews, surveys, and sales data
- Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target customer personas.
- Serve as a customer evangelist within the organization
REQUIREMENTS
- 1. Obsessed with improving customer experience 🙂
- 2. Obsessed with improving customer experience 🙂
- 3. Obsessed with improving customer experience 🙂
- 4-6 years of B2C product experience
- Preferably has worked or studied in the US
- A creative and quantitative thinker
- Significant attention to detail
- Demonstrable experience collaborating with cross-functional teams, across geographies, and taking ownership of key metrics
- Excellent presentation, written, and verbal communication skills
- You will be responsible for the delivery of the application/ feature/ module your team will be working on.
- Write/Review Code every day in addition to pairing with team members on functional and non-functional requirements and spread design philosophy, goals, and improvements to code quality across the team
- Work with development teams and product managers to ideate software solutions
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Ensure all code is thoroughly covered by automated tests and that all features meet quality checks before deployment.
- Contributing to the constant improvement of practices and processes in the team.
- Building and managing automated build/test/deployment environments
- Coordinate with cross-functional teams (Sales, Marketing, Product, Mobile, DevOps, UX, Data Science, Data Engineering, QA, etc.) to define and execute the feature roadmap.
- Research new technologies and tools and share your learning with the rest of the team.
- Provides mentoring and guidance to other team members, including new hires.
What makes you a great fit for our team:
- 5-8 years of overall experience with at least 2+ years of full-stack experience.
- Proven experience as a Full Stack Developer or similar role
- Experience developing desktop and mobile applications
- Familiarity with common stacks
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
- Experience in NodeJS for at least two years and exposure to Python, Go, etc will be a huge plus and JavaScript frameworks (e.g. Angular, ReactJs(preferred), VueJs)
- Familiarity with databases (e.g. MySQL, MongoDB) and UI/UX design
- Experience and knowledge of open source tools & frameworks, broader cutting edge technologies around server-side development.
- Data modeling experience in both Relational and NoSQL databases.
- Experience in building microservices-based architectures
- Knowledge of or experience with at least one or more of PaaS environments - AWS, Google App Engine, Windows Azure Cloud Services or similar
- Ability to deliver in a global team environment with members working remotely in various time zones and locations
- You are a problem solver with exceptional analytical skills and high attention to detail
- Good knowledge of data structures(list, graphs, maps) and their advantages or disadvantages.
- You thrive in a fast-paced environment, successfully handle ambiguity, and have experience working with Agile methodologies, TDD and Test Engineering and Automation
- You have excellent written and oral communication skills, with an ability to handle both executive-level discussions as well as technical deep dives
- Excellent understanding of interactive application development paradigm, memory management, performance/resource optimizations, database interactions, concurrency and multithreading, fault tolerance, monitoring, security, operability, and scalability of systems.
- Able to occasionally travel to our USA headquarters in Redwood Shores, CA
Education:
- Bachelors - (Preferably from Tier-1 College)
Keywords:
- Node, NodeJS, AWS, Full Stack, Serverless, Amazon Web Services, Lambda, REST APIs, Webservices, Microservices, ReactJs, VueJs, AngularJs