B2B Customer Experience Officer

Relationship Manager- Mutual Fund

Key Responsibilities:

·         Ability to create quality network & exposure in the local market.

·         Acquisition and managing of new as well as existing financial advisors / distributors from the market.

·         Should be AMFI Passed/or need to pass during 6 months after joining.

·         Ability to build good relationships with advisors.

·         Ability to lead the team of advisors

·         Ability to train and develop advisors for business.

·         Should have zeal to learn and then guide other advisors for different financial products.

·         Should be interested in seeing themselves as a team (Advisor) managing a profile from day 1.

Skills:

·         Minimum Graduation Required        

·         Good Communication Skill  

·         NISM Distributors Certification Examination passed /or need to pass during 6 months after joining

Designation : Executive Assistant (Legal & Commercial Support)

Department : Commercial / Legal

Reporting to : Managing Director / Senior Management / Legal Head

Department Head : Senior Manager / Director

🌟 Role Summary

The Executive Assistant to the HOD provides high-level administrative, commercial, and legal coordination support to the Department Head. The role involves managing documentation, contracts, legal correspondence, compliance tracking, meeting coordination, and inter-departmental follow-ups. This position requires confidentiality, strong legal understanding, structured reporting, and proactive support to ensure smooth departmental functioning and compliance adherence.

🎓 Education & Skills

• Graduate / Postgraduate (Law, Commerce, Management preferred)

• 2–5 years of experience as Executive Assistant or Legal/Commercial Coordinator

• Basic to intermediate knowledge of contracts, legal documentation, and compliance

• Strong drafting skills (emails, notices, MOMs, agreements)

• Proficient in Excel, Word, PowerPoint, emails

• High discretion, attention to detail, and strong follow-up discipline

🔧 Key Responsibilities

🧩 Executive & Administrative Support

1. Manage calendar, meetings, and appointments for the HOD

2. Prepare agendas, Minutes of Meetings (MOM), and action trackers

3. Draft official emails, letters, and internal communications

4. Coordinate inter-departmental follow-ups on behalf of the HOD

5. Maintain confidentiality of sensitive management and legal information

⚖️ Legal & Compliance Coordination

1. Assist in drafting, reviewing, and maintaining contracts, agreements, and MOUs

2. Coordinate with external legal counsel for notices, replies, and case updates

3. Maintain tracker for legal cases, notices, agreements, and compliance deadlines

4. Ensure timely circulation and execution of approved legal documents

5. Support HOD in compliance-related documentation and audits

📁 Documentation & Records Management

1. Maintain structured digital and physical filing of legal and commercial documents

2. Track contract validity, renewals, amendments, and approvals

3. Ensure version control and accurate naming of documents

4. Maintain dashboards and trackers for management review

5. Assist in preparing reports and presentations for senior management

👥 Stakeholder & Coordination Support

1. Liaise with HR, Finance, Operations, and Commercial teams for data and approvals

2. Coordinate with clients, vendors, and consultants as instructed by HOD

3. Support in portal uploads, statutory submissions, or client documentation

4. Escalate delays, risks, or non-compliance issues to HOD promptly

________________________________________

ROLE OVERVIEW:

• The Learning Architect will be a visionary and influential professional whose core responsibility is to strategically guide the development of innovative and effective learning services/products in a customer-facing capacity, often requiring travel to engage with customers. This role demands deep expertise across the entire learning services/products lifecycle, from initial customer consultation and conceptualization to successful implementation and evaluation, grounded in a strong understanding and application of various instructional systems design methodologies and emerging learning technologies. The Learning Architect will champion the strategic integration of simulations, AR/VR, game-based learning, gamification, and other new learning technologies to enhance both comprehensive macro learning programs and targeted micro learning initiatives, ensuring culturally sensitive and accessible learning experiences for diverse learners.

RESPONSIBILITES:

- Strategic Direction in Learning Services/Product Development & Customer Engagement:

- Define and champion the vision and strategy for customer-facing learning services/products, aligning with organizational goals and customer needs. Apply adult learning principles, instructional design (ADDIE, SAM, Agile ISD), and leverage simulations, AR/VR, gamification, and new technologies. Ensure quality, accessibility,

and cultural relevance.

- Human-Centric Learning Experience Design:

- Design innovative, engaging learning experiences using advanced instructional methodologies. Integrate simulations, AR/VR, and game-based learning to enhance knowledge transfer. Develop learning architectures that combine diverse content formats and interactive tools.

- Compelling Content Creation & Adaptation:

Oversee high-quality, culturally sensitive content development for macro and microlearning. Use AI ethically and explore AR/VR and games for immersive delivery.Innovate content formats to improve retention across diverse audiences.

Culturally Intelligent & Inclusive Design:

- Embed cultural intelligence and accessibility into all learning products, ensuring inclusivity in simulations, games, and AR/VR. Guide teams on localization, dialects, and accessibility for diverse learners.

- Digital Learning Development & Deployment:

Direct the use of authoring tools, LMS/LXPs, and digital platforms for scalable learning solutions. Evaluate emerging technologies (AR/VR, game development) to enhance learning impact, considering customer infrastructure.

- Quality & Impact Excellence:

Enforce rigorous QA standards for accuracy, functionality, and cultural appropriateness.Analyze feedback and analytics to improve learning effectiveness, particularly in game-based and immersive experiences.

-Strategic Thinking & Customer Alignment:

Align learning services with customer business needs, industry trends, and evolving learning technologies to foster long-term partnerships.

-Vision & Innovation Driver:

Promote innovation by adopting new technologies and pedagogical approaches,including simulations, AR/VR, and gamification, to deliver cutting-edge customer

solutions.

-Teamwork & Collaboration:

Foster collaboration between internal teams, SMEs, and customers, ensuring seamless integration of new learning technologies and clear communication.

- Communication & Influence:

Articulate the vision and benefits of learning solutions, including AR/VR and gamification,to stakeholders, building buy-in through persuasive, design-backed rationale.

- Developing Others:

Mentor teams in instructional design, cultural sensitivity, and emerging technologies,enhancing customer-focused expertise.

- Project Guidance & Partnership:

Ensure efficient project execution and strong customer relationships through proactive communication and alignment with their needs.

- QUALIFICATION AND EXPERIENCE:

• Advanced degree (Master’s required, PhD preferred) in ISD, Educational Technology,

• Learning Sciences, Game Design, HCI, or a related field, with expertise in ISD methodologies, AR/VR, and game-based learning.

• 12+ years of experience leading the strategic development of complex e-learning solutions, applying ISD models (ADDIE, SAM, Agile ISD) and innovative technologies in customer-facing roles.

• Strong knowledge of learning theories, human-centric design, CRM, and emerging tech (AR/VR, game design, AI-powered tools, and learning analytics).

• Proven leadership in managing product teams, engaging customers, and delivering inclusive, accessible global learning experiences.

• Strategic thinker with excellent project management (including Agile), communication, and presentation skills, particularly in advocating for new learning technologies.
• Commitment to cultural intelligence and accessibility in games/immersive tech.Willingness to travel and deep understanding of learning trends, ISD applications, and macro/micro learning best practices.

Role & Responsibilities

• work with peers in Product, QA, and other Engineering departments;
• coach and mentor team members;
• cautiously drive adoption of new technologies and processes;
• preserve our engineering values of quality, scalability, and maintainability;
• “see around corners” — identify blind spots and prioritize work across teams;
• work with international teams to ensure successful product development and delivery; and
• own the overall architecture and systems engineering for your products.

Ideal Candidate

• exceptional communication and organizational skills;
• experience recruiting for and building software engineering teams;
• the ability to inspire and motivate team members;
• a strong technical background in software engineering and architecture, and experience with modern programming languages and frameworks;
• 6+ years of software development experience; and
• 4+ years of experience managing software teams (as a Team Lead or a Manager) or similar experience as an individual contributor.

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Location: Saket, Delhi, India (Hybrid, On-site)

Company: Identicube LLP

Experience: 3-5 Years

About Identicube LLP: Identicube LLP is a leading creative agency based in Delhi, specializing in Animation (2D/3D), Experience Design, User Research, Strategy Planning, and Branding. We are dedicated to transforming ideas into captivating visual experiences, helping brands connect with their audiences in meaningful ways. Our team of designers, artists, and strategists work together to create innovative and impactful solutions.

Job Summary: Identicube LLP is seeking a motivated and creative 3D Generalist to join our team. The ideal candidate will have a strong passion for animation, a keen eye for detail, and a willingness to learn and grow in a collaborative environment. You will work closely with our experienced animators and designers, contributing to real projects while developing your skills.

Key Responsibilities:

• Assist in creating high-quality 3D animations for various projects, including branding, advertising, and immersive experiences.
• Collaborate with the creative team to develop animation concepts that align with project objectives.
• Require support throughout the 3D Pipeline including Modelling, Texturing, Lighting, Camera Animation, and Rendering.
• Have basic knowledge of 3D Motion Graphics.
• Participate in team meetings, brainstorming sessions, and project reviews.
• Apply feedback to improve animations, ensuring they meet the required standards.
• Stay updated on the latest animation techniques and tools, contributing fresh ideas to the team.

Qualifications:

• Completed a degree in Animation, Fine Arts, Graphic Design, or a related field.
• A strong portfolio showcasing your 3D animation work, even if it’s from academic projects.
• Proficiency in animation software such as Blender and 3Ds Max, Cinema 4D, Octane Renderer, Redshift Renderer
• Basic understanding of animation principles, including timing, weight, and movement.
• Eagerness to learn, adapt, and take on new challenges in a fast-paced environment.
• Good communication skills and the ability to work collaboratively.

Preferred Skills:

• Familiarity with Unreal Engine or other real-time animation platforms.
• Should have knowledge of environment design, Product Visualization and 3D Motion Graphics.
• Knowledge of Blender and 3Ds Max, Cinema 4D, Octane Renderer, Redshift Renderer
• Experience in 3D modeling, rigging, or texturing.
• Interest in branding, advertising, and experience design.

What We Offer:

• A hands-on learning experience in a creative and dynamic work environment.
• Mentorship from experienced professionals in the animation and design industries.
• Opportunity to work on real projects and build your portfolio.
• Competitive Salary.

PHP Developer

A PHP developer (Team Lead) is responsible for writing server-side web application logic. PHP developers usually develop back-end components, connect the application with the other (often third-party) web services, and support the front-end developers by integrating their work with the application. They are also often required to develop and integrate plugins for certain popular frameworks. Required skill is 1-year experience PHP Developers as a Team Lead ,handle the team and projects.

Required Experience and Skills For PHP Team Lead

• PHP5, MySQL, WordPress, Code-igniter, Smarty (or experience with other MVC frameworks) JavaScript, XHTML, HTML and CSS.
• Strong Analysis & Design.
• Understanding of common design patterns.
• Ability to lead software development project lifecycle.
• Ability to effectively manage time and prioritise work.
• Ability to assess the impact of new project requirements on an existing team workload.
• Technical writing skills producing clear and unambiguous technical documentation and user stories.
• Ability to lead the development team under the direction of the Head of Technology.
• Good Communication.

PHP team lead job Responsibilities and Duties

• Establishing ways for team members to complete their tasks.
• Creating communication channels between the team and other departments.
• Estimation management.
• Time sheet management.
• Proper resource management.
• Proper time management.
• Quality management.
• Responsible for identifying project risks.
• Defining milestones for a new project.

Job Location: Rajkot, Gujarat

Position: 02

Experience : Minimum 1 year as a Team Lead

Technical Skills : Well versed PHP Developers, ability to handle the team and projects.

• Relevant work experience as an Accountant
• Graduation is a must. Female candidates preferred
• Excellent communication skills
• Willingness to work 6 days a week
• Good knowledge and work experience in Tally
• Excellent in time management and critical thinking
• Candidate who can multitask and with an eye for detail