B2B Customer Experience Officer

Skill set Requirement
RoR
Any front end frameworks (good to have)
Docker, Aws and Kubernetes
Sidekiq

Note : This position is for Pune location.  Please only apply if you are in pune or willing to relocate to Pune.

We are a product company with headquarter in New York and development centre in Pune.

Required Skills and Experience:

• 5 - 11 years of experience in front-end development, with a strong focus on React.js.
• Proven experience with React.js and related technologies (e.g., Redux, React Router, Hooks, Context API).
• Strong proficiency in JavaScript, HTML5, CSS3, and modern front-end build tools (e.g., Webpack, Babel, etc.).
• Hands-on experience with RESTful APIs, Server Sent Events, WebSocket's
• Hand’s on experience with web components, micro frontends
• Deep understanding of browser apis like history, intersection observer, event handling, virtual panes, drag and drop etc
• Ability to work on a complex and fast moving code base.
• Familiarity with TypeScript and its integration with React applications.
• Strong problem-solving skills and attention to detail.

A Production Support Engineer ensures the smooth operation of software applications and IT systems in a production environment. Here’s a breakdown of the role:

Key Responsibilities

• Monitoring System Performance: Continuously track application health and resolve performance issues.
• Incident Management: Diagnose and fix software failures, collaborating with developers and system administrators.
• Troubleshooting & Debugging: Analyze logs, use diagnostic tools, and implement solutions to improve system reliability.
• Documentation & Reporting: Maintain records of system issues, resolutions, and process improvements.
• Collaboration: Work with cross-functional teams to enhance system efficiency and reduce downtime.
• Process Optimization: Suggest improvements to reduce production costs and enhance system stability.

Required Skills

• Strong knowledge of SQL, UNIX/Linux, Java, Oracle, and Splunk.
• Experience in incident management and debugging.
• Ability to analyze system failures and optimize performance.
• Good communication and problem-solving skills.

We are seeking a dynamic and experienced Senior Pre-Sales Business Analyst to join our team. The incumbent will play a pivotal role in engaging with potential clients and channel partners, providing strategic insights, and crafting tailored solutions to address client needs. This role demands a blend of technical expertise, business acumen, and exceptional communication skills to effectively articulate our value proposition and drive revenue growth.

Responsibilities

· Engage with clients to understand their business objectives, challenges, and requirements related to computer vision applications.

· Conduct detailed analysis and document business requirements, ensuring clarity, completeness, and feasibility.

· Collaborate with the solutioning and development teams to propose innovative and technically viable solutions that meet clients' requirements.

· Act as a liaison between clients and internal teams, effectively communicating and translating business requirements to technical teams.

· Utilize the low-code platform and AI models to design innovative solutions that address client needs.

· Analyze client data and business processes to identify opportunities for optimization and efficiency gains.

· Develop comprehensive proposals and presentations outlining customized solutions tailored to each client's requirements.

· Collaborate with the sales team to develop compelling proposals, presentations, and demonstrations to showcase the value and capabilities of our computer vision products.

· Participate in pre-sales activities, including client meetings, presentations, and workshops, to support business development efforts.

· Conduct market research to identify potential clients, industry trends, and competitive landscape.

· Analyze market data and client feedback to refine product offerings and develop new solutions.

· Stay updated with industry trends, emerging technologies, and competitive landscape related to computer vision and provide insights and recommendations for product enhancements.

· Contribute to the continuous improvement of business analysis processes, tools, and methodologies within the organization. 

Qualifications

· Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.

· 3-4 years of experience as a Business Analyst, preferably with pre-sales experience in the computer vision industry.

· Excellent communication and interpersonal skills to effectively interact with clients, understand their needs, and convey technical information to non-technical stakeholders.

· Proven experience in documenting business requirements, functional specifications, and use cases.

· Ability to collaborate and work effectively with cross-functional teams, including solution architects, developers, and sales professionals.

· Strong analytical and problem-solving skills, with the ability to think critically and propose innovative solutions.

· Proficiency in project management methodologies and tools to ensure timely and successful project delivery.

· Flexibility and adaptability to handle multiple projects simultaneously and work in a fast-paced environment.

· Willingness to travel as required to client locations for meetings, workshops, and presentations. 

Job Description:

As an Operations Manager at Workie, you will play a crucial role in overseeing the day-to-day operations of our spaces, ensuring a seamless and exceptional experience for our members and visitors. Your leadership, organizational skills, and problem-solving abilities will contribute to the efficient functioning of our spaces while aligning with Workie's vision of creating vibrant and productive environments. You will collaborate with cross-functional teams, manage operational processes, and lead a team of dedicated staff members. Your responsibilities will encompass a range of tasks related to operations management, including but not limited to:

Team Leadership:

Lead and manage a team of operations staff, including training, performance evaluations, and ongoing coaching.

Foster a culture of teamwork, accountability, and exceptional service.

Member Experience:

Ensure a high level of member satisfaction by maintaining a clean, organized, and welcoming environment.

Address member inquiries, concerns, and feedback promptly and professionally.

Space Management:

Oversee space utilization and allocations, ensuring efficient use of resources and optimal member experiences.

Collaborate with the design and facilities teams to address space-related needs.

Operational Processes:

Develop, implement, and streamline operational processes to enhance efficiency, productivity, and member experiences.

Ensure compliance with company policies and procedures.

Vendor and Supplier Coordination:

Manage relationships with vendors and suppliers to ensure timely delivery of services and materials.

Negotiate contracts and terms to optimize value and service quality.

Health and Safety Compliance:

Ensure all spaces are compliant with health, safety, and security regulations.

Implement and monitor emergency response protocols.

Financial Management:

Assist in budget planning and management of operational expenses.

Identify opportunities for cost savings and efficiencies.

Performance Metrics and Reporting:

Monitor operational performance metrics and provide regular reports to senior management.

Analyze the data to identify trends and areas for improvement.

Member Engagement Programs:

Collaborate with community teams to develop and execute member engagement programs, events, and initiatives.

Problem Solving:

Address operational challenges, member concerns, and facility issues proactively and effectively.

Implement solutions to minimize disruptions and ensure member satisfaction.

Qualifications and Requirements:

Bachelor's degree in Business Administration, Operations Management, or a related field

6–8 years of experience in operations management, facility management, or related roles

Strong leadership and team management skills.

Excellent communication, interpersonal, and conflict-resolution abilities.

Organizational skills with a focus on process improvement and efficiency.

Proficiency in Microsoft Office Suite and operational software

Detail-oriented and results-driven mindset.

Knowledge of health, safety, and security regulations.

Ability to multitask and prioritize in a dynamic environment.

Collaborative and adaptable approach to work.

Customer-centric attitude and commitment to delivering exceptional service.

Qualifications:

Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree is a plus.

Proven experience in operations management or a similar role, preferably in a related industry.

Strong leadership and team management skills.

Excellent problem-solving abilities and attention to detail.

Proficiency in data analysis and the use of relevant software and tools.

Effective communication and interpersonal skills.

Ability to work under pressure and meet deadlines.

Knowledge of industry-specific regulations and standards.

1. Work across the entire landscape that spans network, compute, storage, databases, applications, and business domain
2. Use the Big Data and AI-driven features of vuSmartMaps to provide solutions that will enable customers to improve the end-user experience for their applications
3. Create detailed designs, solutions and validate with internal engineering and customer teams, and establish a good network of relationships with customers and experts
4. Understand the application architecture and transaction-level workflow to identify touchpoints and metrics to be monitored and analyzed
5. Analytics and analysis of data and provide insights and recommendations
6. Constantly stay ahead in communicating with customers. Manage planning and execution of platform implementation at customer sites.
7. Work with the product team in developing new features, identifying solution gaps, etc.​
8. Interest and aptitude in learning new technologies - Big Data, no SQL databases, Elastic Search, Mongo DB, DevOps.​

1. At least 2+ years of experience in IT Infrastructure Management
2. Experience in working with large-scale IT infra, including applications, databases, and networks.​
3. Experience in working with monitoring tools, automation tools
4. Hands-on experience in Linux and scripting.
5. Knowledge/Experience in the following technologies will be an added plus:​ ​ElasticSearch, Kafka, Docker Containers, MongoDB, Big Data, SQL databases, ELK stack, REST APIs, web services, and JMX.

Who We Are

Grip is building a new category of investment options for the new-age of Indian Investors. Millennials

don’t communicate, shop, pay, entertain and work like the previous generation - then why should they

invest the same way?

Started in June’20, Grip has seen 20% month-on-month growth to become one of India’s fastest-

growing destinations for alternative investments. Today, Grip offers multiple investment options providing

8-16% annual returns and 1-60 month tenures as the country’s only multi- asset (lease financing,

inventory financing, corporate bonds start-up equity, commercial real estate ) investment platform. With a

minimum investment size of INR 20,000, Grip is democratizing investment options that have previously

only been available to the largest funds and family offices.

Finance and technology (FinTech) is what we do, but people are at the core of our mission. From client-

facing roles to technology, and everywhere in between, you’ll work alongside a diverse team who loves

to solve problems, think creatively, and fly the plane as we continue to build it.

In the News

- Money Control : Click Here

- Hindu Business : Click Here

What We Can Offer You

● Young and fast-growing company with a healthy work-life balance

● Great culture based on the following core values

○ Courage

○ Transparency

○ Ownership

○ Customer Obsession

○ Celebration

● Lean structure and no micromanaging. You get to own your work

● The Company has turned two so you get a seat on rocketship that’s just taking off!

● High focus on Learning & Development and monetary support for relevant upskilling

● Competitive compensation along with equity ownership for wealth creation

What You’ll Do

● Design cloud infrastructure that is secure, scalable, and highly available onAWS

● Work collaboratively with software engineering to define infrastructure and

deploying requirements

● Provision, configure and maintain AWS cloud infrastructure defined as code

● Ensure configuration and compliance with configuration management tools

● Administer and troubleshoot Linux based systems

● Troubleshoot problems across a wide array of services and functional areas

● Build and maintain operational tools for deployment, monitoring, and analysis of AWS

infrastructure and systems

● Perform infrastructure cost analysis and optimization

Your Superpowers

● At least 3-5 years of experience building and maintaining AWS infrastructure

(VPC,EC2, Security Groups, IAM, ECS, CodeDeploy, CloudFront,

S3,RDS,Elasticbeanstalk)

● Strong understanding of how to secure AWS environments and meet

compliance requirements

● Expertise using Chef/Cloudformation/Ansible for configuration management

● Hands-on experience deploying and managing infrastructure with Terraform

● Solid foundation of networking and Linux administration

● Experience with Docker, GitHub, Kubernetes,, ELK and deploying applications onAWS

● Ability to learn/use a wide variety of open source technologies and tools

● Strong bias for action and ownership

Job Description:

MySQL - DBA L3 Support

• 7 -10  years of experience in MySQL, handled multiple versions & flavors of MySQL servers both for standalone & enterprise version, Data center and VM/Cloud setup.
• Strong database Configuration and troubleshooting / problem solving skills.
• Strong knowledge of database backup and recovery concepts and practices.
• Enabling disabling scheduled Jobs on MySQL Server
• Work with Dev and DevOps engineers to ensure that all needed data is gathered and provided to them for any performance issues
• Experience in managing both on-prem DB as well as VM / cloud based DBs
• Maintenance of backups (perform backups, monitor backup, report obsolete backups)
• Maintenance of user access (creating user accounts, dropping user accounts, granting privileges)
• Maintenance of log and trace files (remove, initialize, archive them)
• Knowledge on SQL scripts
• Managing Database administration includes Daily health checks, Database tuning, Query optimization & Backup & Replication
• Experience in alert configurations using existing alerting tools or scripts

Rejolut is among the fastest-growing and award winning Tech companies working on leading technologies namely Blockchain, Machine Learning & Artificial Intelligence, Complex mobile & Web Apps, IoT, etc.Rejolut is a venture-backed company with clients in over several countries namely Malaysia Airlines,gba global,my-earth,biomes, Dlg-hub,etc.

Do you speak about designs and creativity? We can offer you an exciting role where you can use this passion to design User Interface/User Experience for enterprise applications. We believe that having the right team is intrinsic to getting the best outcomes possible and this is why we are looking for the Application (UI/UX) Designer to join us.

Responsibilities:-

• Portfolio which showcases your UI/UX knowledge as per industry standards.
• Knowledge of responsive web-based application designs for desktops, tablets and mobiles screens.
• Knowledge of preparing wireframes and prototypes for applications. The design should be validated with actual client requirements and expectations.
• Should have a good hold in Adobe Design Suite focusing on Adobe XD, Photoshop, and Illustrator.
• Knowledge of creating and maintaining Design Systems.
• Knowledge of material & ios design standard.
• Proficiency with UX design process, Lean UX methodologies will make valuable contributions
• Ability to build strong relationships with technical teams. The technical team will configure the applications in different frameworks ex. React.js, Angular etc...
• Positive, can-do attitude in the face of complication, adversity, tight deadlines and fluctuating workload.

Desired Candidate Profile:-

• Minimum 2 years of IT experience in professional enterprise application user interface designs.
• Should have experience designing responsive user interface for desktops, tablets and mobiles web-based enterprise applications.
• Must have experience in design solutions by understanding the client’s requirements.
• Must have experience in designing user-centric, easy to use, simple, intuitive, consistent user interface for applications.
• Experience of building user-centric design in an agile environment with proven experience in rapid, iterative low and high fidelity prototyping/wireframing.
• Excellent communication skills in English language is a must. 
• Must be a proven performer and team player that enjoys challenging assignments in a high energy, fast growing and start-up workplace.
• Good communication and interpersonal skills

Rejolut - As a Career Differentiator

 - We are a young and dynamic team who are obsessed with solving futuristic and evolutionary business problems at scale with the next generation technology like blockchain, crypto and machine learning. Focuses on empowering people across the globe to be technically efficient, making advancements in technology and providing new capabilities that were previously thought impossible.

- We provide exposure to higher learning opportunities so that you can work on complex and cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, WebAssembly. Strong expertise in  blockchain and crypto technology and working with the networks like Hedera Hashgraph, Tezos, BlockApps, Algorand, Cardano.

- We maintain high end transparency with clients and employees as Visibility unlocks Efficiency and trust unlocks Visibility.

- Company is backed by two technology Co-founders, well-versed with consumer applications and their work has been downloaded millions of times and have led teams in leadership positions in companies like Samsung, Purplle, Loylty Rewardz.

Benefits :

> Health Insurance

> Work from Home

> Fast growth and more visibility into the company

> Experience to work on the latest technology

> Competitive Learning Environment with supportive co-workers

> Employee friendly HR Policies

> Paid leaves up to certain limits

> Competitive salaries & Bonuses

> Liberal working atmosphere

> Get mentored by the best in the industry

Schedule:

Day Shift/Flexible working hours

Monday to Friday

Enpass Technologies Pvt. Ltd. (Gurugram) is seeking for an experienced Windows C++ GUI software developer. We have a product for securely managing the credentials across platforms through a native productivity app, GUI of which is written in Qt toolkit and we are looking for a talented, enthusiastic developer for the same.

JOB RESPONSIBILITIES:

• Design, build, and maintain efficient, reusable, and reliable Windows Qt/QML/C++ code.

• Implement performance and quality modules.

• Identify bottlenecks and bugs, and devise solutions to these problems.

• Help maintain code quality, organization, and automatization.

• Collaborate with cross- functional teams to define, design, and ship new features.

MUST HAVE SKILLS (Please do not apply if you do not fullfill this criteria):

* Desktop Applications using QT/Qml in Windows Environment

* Minimum 1 Year experience in Windows UWP development

• 4-6 yrs experience in C++11 or C++14 standerd.

• Very good knowlege of STL.

• Experience of Multithreading in ANSI C++

• Practical experience in Win32 apis.

• Basics of socket programming and inter process communication.

• Good understanding of REST apis and internet protocols in general.

• Must be able to write unit test.

GOOD TO HAVE SKILLS

* Experience with development of Qt Quick Controls 2 based applications

* Experience in software development for mobile or tablet devices

• Familiarity with Cryptography basic concepts.

• Familiarity with agile processes and development / SW quality practices such as code reviews.

• Expertise on methods and tools for CI and test automatization.

• Build distributable packages (msi or wix).