B2B Customer Experience Officer
Responsibilities
• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Candidate Requirements
• 1 to 5 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.
Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)
About Connect and Heal
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Requirement:
Qualification - BE / B-tech (CS/EEE/ECE/IT) • You hold a bachelor's or master's degree in software engineering/IT • Ideally you have a first professional knowledge of building production quality cloud solutions. • Familiar with AWS, AWS Lambda, AWS Cloud Formation, AWS Cloud Watch and AWS IoT Greengrass. • You have experience with NoSQL Databases and designing REST APIs. The following languages are used: Python, Node.js, JavaScript. • Proficient in Data Structures and Algorithms. • A team player who likes to share with & learn from other colleagues
Job Title: PHP Developer (Laravel)
Location: Indiranagar, Bangalore (or freelance)
Experience Level: 1-5 years in Laravel & PHP Development
The Role:
As a PHP Developer at Madras Mandi, you will be responsible for designing, developing, and maintaining web applications. Your expertise in Laravel and PHP will play a critical role in delivering high-quality and scalable solutions.
The candidate can join full-time or even freelance flexibly.
Key Qualifications:
- A degree in programming, computer science, or a related field/experience.
- Experience working with PHP, performing unit testing, and managing APIs such as REST.
- A solid understanding of application design using Laravel.
- Knowledge of database design and querying using SQL.
- Proficiency in HTML and JavaScript.
- Practical experience using the MVC architecture.
- A portfolio of applications and programs to your name.
- Problem-solving skills and critical mindset.
- Great communication skills.
- The desire and ability to learn.
Responsibilities:
- Collaborate with cross-functional teams to design and implement web applications.
- Develop and maintain clean, efficient, and reliable code.
- Conduct code reviews and provide feedback to peers.
- Troubleshoot and resolve technical issues.
- Stay updated with industry trends and best practices.
Why Us?
- Opportunity to work on exciting and challenging projects.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
- Collaborative and supportive team environment.
Join us in shaping the future of web development!
Solving one of the biggest challenges in India!
Railway (IRCTC) congestion is one of the biggest problem in India. In fact, we have a separate Ministry in India trying to tackle this problem since decades.
We are a small team of technologists who have made a significant breakthrough progress in this field using AI, so that no waitlisted railway passenger has to ever miss a trip again!
We are backed by some of the leading VC investors in India. (learn more about us on http://www.railofy.com)" target="_blank">www.railofy.com).
Role Description:
1. Location: Mumbai
2. CTC – Upto 18 lakhs (can be higher if you are good enough)
3. We offer ESOPs to people with Leadership Potential
Functional Experience:
Computer Science or IT Engineering background with solid understanding of basics of Data Structures and Algorithms
2+ years of web development experience and software design experience
Experience working with increasing scale, and it is a big plus if you have worked with product-based companies
Expertise in Javascript and well versed with ES6 standards
Expertise in HTML5, CSS3, and solid understanding of Fonts and Encodings
Expertise in Node.js (Express.js) and understanding of server-side rendering
Deep understanding of DOM, accessibility standards and Analytics
Experience with integrating secured backend APIs with flexible Frontend Components
Expertise in developing Responsive Design which is compatible with most Browsers
Experience working with ReactJs and solid understanding of component lifecycle
Solid understanding of SQL and NoSQL Database Technologies like MySQL/Postgres/MongoDB/Aerospike/Cassandra at least on one of these
Experience working with caching technologies like Redis/Memcached and similar
Experience with developing secured REST APIs (GraphQL is a big plus)
Good understanding of Queuing technologies, and event driven architecture
You love coding like a hobby and are up for a challenge!
Cultural:
Assume a strong sense of ownership of the product : Design, develop & deploy
Collaborate with senior management, operations & business team
Ensure Quality & sustainability of the architecture
Motivation to join an early stage startup should go beyond compensation
"Bridging the gap between the Client and their prospects i.e. end-users - by providing authenticated, customized Software solutions"
One who is able to manage all aspects of the sales process including lead management, qualification, evaluation, closure and will play an integral role in the success of the overall sales team.
Key Responsibilities
- Develop and manage sales pipeline, prospect and assess sales and move a large number of transactions simultaneously through the sales pipeline.
- Manage and track customer and transactional information in the CRM system.
- Coordinate resources throughout the sales cycle, including product support and sales engineering.
- Nurture and expand the company's relationship with customer accounts of all sizes.
- Provide regular reporting of pipeline and forecast through the CRM system.
- Practice effective, excellent communication with management, customers and support staff.
- Participate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer care.
- Operational responsibilities include accurate pipeline reporting and quarterly sales forecasts are done smoothly and effectively.
- Foster a culture of engagement and excitement that drives high-customer and employee satisfaction
- Introduce WebEngage's Solution to appropriate buyers within the Targeted Geographical Market - India
- Identify Key Decision Makers (CXO level) by performing research and using prospecting tools
- Build & grow networks in legacy businesses & conglomerates.
- Handling RFI/RFP, proposal writing & leading commercial negotiations
- Perform Client-need Analysis, track their pain-points to develop a reach-out strategy.
Who you are
- Experienced – 4to7 years in Enterprise SAAS/selling Software Solutions (USD 100K++ ARR) in India markets including both transactional sales and strategic selling experience. 2to3 years in BFSI domain.
- Performer - Consistent over achievement of sales goals in a large geographic territory
- Missionary - Highly driven individual with an execution focus and a strong sense of urgency and a belief in the client's mission
- Entrepreneurial - You've worked with start-ups and emerging organizations. You understand how to build and grow a successful business
- Domain - Experience with analytics, data, databases or business intelligence preferred. Bachelor's Degree with a technical or business focus preferred
- Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful
- Excellent Communication - You know what to say and more importantly, how to say it
- Experience using AWS (that’s just common sense)
- Experience designing and building web environments on AWS, which includes working with services like EC2, ELB, RDS, and S3
- Experience building and maintaining cloud-native applications
- A solid background in Linux/Unix and Windows server system administration
- Experience using https://www.simplilearn.com/tutorials/devops-tutorial/devops-tools" target="_blank">DevOps tools in a cloud environment, such as Ansible, Artifactory, https://www.simplilearn.com/tutorials/docker-tutorial/what-is-docker-container" target="_blank">Docker, GitHub, https://www.simplilearn.com/tutorials/jenkins-tutorial/what-is-jenkins" target="_blank">Jenkins, https://www.simplilearn.com/tutorials/kubernetes-tutorial/what-is-kubernetes" target="_blank">Kubernetes, Maven, and Sonar Qube
- Experience installing and configuring different application servers such as JBoss, Tomcat, and WebLogic
- Experience using monitoring solutions like CloudWatch, ELK Stack, and Prometheus
- An understanding of writing Infrastructure-as-Code (IaC), using tools like CloudFormation or Terraform
- Knowledge of one or more of the most-used programming languages available for today’s cloud computing (i.e., SQL data, XML data, R math, Clojure math, Haskell functional, Erlang functional, Python procedural, and Go procedural languages)
- Experience in troubleshooting distributed systems
- Proficiency in script development and scripting languages
- The ability to be a team player
- The ability and skill to train other people in procedural and technical topics
- Strong communication and collaboration skills
As a special aside, an AWS engineer who works in DevOps should also have experience with:
- The theory, concepts, and real-world application of Continuous Delivery (CD), which requires familiarity with tools like AWS CodeBuild, AWS CodeDeploy, and AWS CodePipeline
- An understanding of automation
Responsibilities:
- Take a lead in product and design ideation, planning and prioritisation. Also be responsible for the creative direction the product should take.
- Drive user research, create detailed user journeys and take appropriate design decisions backed by user-behaviour and data.
- Work closely with the Product and the engineering team deliver delightful customer experiences and ship new features
- Take part in creative and holistic thinking across our diverse products and conduct design reviews and status meetings as needed.
- Illustrate design ideas using storyboards, process flows and sitemaps.
- Running user testing of applications, software, websites. Troubleshoot UX DESIGNER problems.
- Communicating scenarios, end to end experiences, interaction models and screen designs to other stakeholders
- Develop UI mock-ups and prototypes
- Effectively mentor and inspire a team of designers. Help the team in raising the bar, resolving blockers, prioritising and breaking down complex projects into simpler tasks.
ABOUT US
SkillVertex is an EdTech organization where we strive to edify inquisitive and talented scholars as well as working professionals by delivering a diverse range of programs in accordance with their needs and future aspirations. With respect to the emerging industrial requirements and technologies, we also assist in career development, additional counselling guidance and mentorship in the respective domains. Being one of the nation’s leading growing EdTech, begun and grown exponentially in a span of only 9 months, we have earned customers & clients from across 79% Indian states and assisted over 10,000 working professionals and university students in the given time span with our alumni spread across the globe in prestigious brands.
JOB SUMMARY
We look forward to earning great innovative minds, with a knack of sales generation and business making who can thereby, qualify the bar along with additional skills like good communication, good convincing power, acumen for sales, awareness for the concept of selling and understanding client’s needs, confidence, dynamism, determination, persistence. Thus, we look forward to those who can make an impact with the help of their raw and rudimentary skills along with a positive and a smart-working attitude.
Job Profile: BUSINESS DEVELOPMENT ASSOCIATE
Location: Bengaluru
Roles and Responsibilities:
▪ Identify and develop strategic relationships with potential clients/customers
▪ Creating lead engagement plans and strategies
▪ Involve in dynamic sales making process at great success rate
▪ Update and create tailored client proposals and negotiate further to close the deals
▪ Building cross-discipline relationships in the organization, partnering closely with the growth and marketing team, providing feedback and insights
▪ Generate buoyant and pragmatic relationships with educational institutions/ organizations so as to create business opportunities
▪ Enable business relations with organizations/institutions to smoothen and exponentially better the sale making process
▪ Contacting career development cells of institutions to create collaborations between them as well as us for the benefit of both the participating organizations
About Role:
GeeksforGeeks stands apart from other platforms because only experienced professionals are permitted to lead our cohorts. We are seeking individuals who possess software development/ teaching experience. The Mentor will be responsible to take online classes/live classes and will be responsible for the creation of course material.
Required Education Background:
M.tech tier-1 or 2 colleges will be preferred.
B.tech/M.tech from other institutes with good competitive programming handles can also apply
Required Experience: 0-5 yrs (experience with Tech Institutes/ Training Institutes/ IT Services Organizations)
Freshers can apply?
Yes, if you are good at competitive programming and have a good rating on coding platforms. For example, A rating of 4-5 stars or more on Codechef.
You should apply if:
- You are comfortable and confident guiding students through structured lesson plans while sometimes needing to diverge from the lecture track to give real-world examples based on your own experiences.
- You are honest and open with your students and display a genuine desire to help them learn and grow
- You are able to keep your highest-performing students engaged with additional challenges.
- You are capable of translating your own career experiences into advice for aspiring developers.
What we expect from our Course Mentors:
- Candidates with Excellent in-depth knowledge of Data Structures and Algorithms along with any of the Stack: Java or React.js+Node.js
- Candidates with experience on live projects and excellent programming skills will be preferred
- You should possess excellent communication skills and should be able to communicate effectively with diversified student base (Including International Geographic locations)
- You are willing to research and explore best practices in teaching and are able to contribute to the ongoing evolution of a comprehensive curriculum, with supporting exercises to produce valuable junior developers
Location: Sector 136, Noida