B2B Customer Experience Officer
Responsibilities
• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Candidate Requirements
• 1 to 5 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.
Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)
Shubham Vishwakarma
Full Stack Developer - Averlon
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About Us:
Sankey Solutions is a technology solution and IT consulting firm providing IT and digital transformation services. Solving high-level business problems of the clients using advanced software and methods. Started in 2015 with a team of 4 and has grown to a team of 200+ employees with offices in India, Singapore, and the UK.
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We work to develop innovative technology solutions with the latest technology in the field of Web Mobility, Application Services, AI, Big Data, Machine Learning, Predictive and Prescriptive modelling. With a vision to create a new type of technology company that can drive more innovation and build cutting edge solutions, we have worked with 50+ clients globally. Built more than 60 applications and solved more than 80 business problems
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Job responsibilities:
- Create and execute a Campus Strategy for Sankey Solutions.
- Building relationships with College TPOs/ Directors/ representatives and driving campus hiring initiatives.
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- Excellent interpersonal skills & presentation skills
- Dynamic personality
- Problem-solving attitude
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Location: Thane, Mumbai
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What is the mission of the role? |
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You are expected (through your processes & activities) to deliver world-class customer experience. Mission: The purpose of the role is to implement and troubleshoot Information Security products of 22by7 customers either on-site or remotely. Preparing Plan of Action (PoA), Scope of Work (SoW), and implementation documents. Carry out the technical activities thus ensuring Customer Satisfaction. |
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· Troubleshooting L1/L2/L3 tickets and submitting the RCA. · Implementing information Security products and submitting the reports. · Presenting the appropriate solutions at customer meetings. · Keeping well informed of general technical developments, company products and services. · Maintaining accurate up to date reporting using the company systems and providing ad-hoc manual reporting where required. · Ensuring that product, technical and market knowledge is kept up to date by reading literature, networking, attending training courses, liaising with other colleagues and sharing unique knowledge with the rest of the company. |
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Who are your key stakeholders? |
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To achieve the outcomes of the role, you key transactional stakeholders internally are: - Team Lead - Product Managers - Solutions Architects |
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You will be expected to create strong positive relationships with the customers you work with, in a capacity to help the organization service them better. |
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What are you accountable for? |
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You are accountable for end-to-end solutioning for client needs, including documentation, implementation, deployment & reporting.
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Required Experience:
- Experience in trading software/platform
- Experience in trading crypto and other financial assets
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- Experience of using different Technical Indicators
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- Strong communication and ability to work within a team environment
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- Design and manage automated trading strategies for crypto assets
- Must be able to handle bigger amounts of capital over time
- Use data, analysis, and trading expertise to deliver the desired results
- Perform research into various aspects of the GlobalCrypto markets
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- The ability to provide energy, drive and enthusiasm for your team
- The dream to grow your career as the company scales
What we look for:
- Very strong numerical, logical reasoning and analytical skills
- Programming (e.g. Python, Java, C++) skills are desirable but not mandatory
- Strong commercial acumen
- Resilience and a determination to succeed
- Independent thinkers with growth mindset
- Must be self-motivated and able to learn quickly
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon