
B2B Customer Experience Officer
Responsibilities
• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Candidate Requirements
• 1 to 5 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.
Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

About Connect and Heal
About
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We are looking for a creative and performance-driven Digital Marketing Executive with 1–2 years of experience to boost our online presence and generate quality leads in the interior design space. The ideal candidate should have a strong grasp of digital platforms and a passion for aesthetics, design, and branding.
Key Responsibilities:
- Plan, implement, and monitor digital marketing campaigns across Google Ads, Facebook, Instagram, and YouTube.
- Handle social media content creation, scheduling, and engagement to build community and brand presence.
- Improve website visibility through on-page and off-page SEO techniques.
- Work on lead generation campaigns with measurable ROI.
- Coordinate with the design/content team for blog posts, creatives, and videos.
- Create and manage email marketing campaigns for client follow-ups and promotional activities.
- Analyze performance metrics using tools like Google Analytics and Meta Business Suite, and optimize accordingly.
- Keep up with the latest digital trends and competitor strategies, especially in the home/interior sector.
Required Skills:
- 2–3 years of hands-on digital marketing experience.
- Proficiency with Facebook Ads Manager, Google Ads, SEO tools (e.g., SEMrush, Ahrefs), and analytics platforms.
- Experience in creating content calendars and managing brand accounts on Instagram and Facebook.
- Basic graphic design skills (Canva, Photoshop) and video editing are a plus.
- Excellent written and verbal communication.
- Ability to work independently and meet deadlines.

Build the future of 3D virtual and hybrid events with Sarcon. Fast-growing profitable startup working with top brands across the globe.
We are recognized by the Government of Singapore & are a NASSCOM 10K startup. We also have a bunch of prestigious recognitions to our name. Our technology has powered virtual, hybrid and physical events of all sizes, from large international conferences to focused B2B meets in industries ranging from defense, information technology, aerospace to medicine and nanotechnology. The engineering team behind Sarcon consists of patent-holding engineers having worked for the likes of Intel, Qualcomm, Oracle, and L-Brands. We are continually working on adding products and features to our arsenal to make your events world-class.
In this role you would get to work closely not only with a highly smart and dedicated group of technologists but also with the sales and customer success teams as you help deliver the delightful experience customers have started to expect from Sarcon.
The role would be of interest to you if:
1) You want to build a world-class B2B2C product (A product used by businesses and end customers).
2) Are excited by the prospect of building cutting edge, scalable,secure, and intuitive applications.
3) You want to work on a product that is seeing exponential growth in demand and are excited by the challenges of building technology to support this demand
4) You want to work on stuff where the impact of your work will be seen by hundreds of thousands of industry leaders across industries
5) You want to push yourself to your limits and build a world-beater
Bonus-
Experience with Docker
Setting up scalable systems on the cloud
Key responsibilities:
1. Work on full-stack development with Primary Laravel PHP, JavaScript & Secondary- NodeJS,React
2. Work on building high-performance scalable applications for the global audience
Salary is negotiable for rockstar candidates.

KEY RESPONSIBILITIES:
- Collaborate with Project Manager or Project Consultant to develop front end of mobile and web application
- Delivering a complete front-end application
- Ensuring high performance on mobile and desktop
- Writing tested, idiomatic, and documented JavaScript, HTML and CSS
- Coordinating the workflow between the graphic designer, the HTML coder, and yourself
- Cooperating with the back-end developer in the process of building the RESTful API
- Collaborate with the stakeholders, the users, the build team and other development partners to implement state-of-the-art user experiences.
- Collaborate with cross-functional teams to analyze, design, and ship new features
- Participate actively in discussions, presentations and decisions about front end development, web application, mobile app etc.
- Act as the impulse by providing clear guidance to the team’s questions during implementation phases
- Implement new technologies to maximize application performance
- Work with outside data sources and APIs
- Work on bug fixing and improving application performance
KEY COMPETENCIES & SKILLS:
- Strong object-oriented JavaScript
- Flat box, material design concepts
- AngularJS, MVC frameworks – Angular
- CSS precompilers like Sass and LESS
- Skills in one or more chosen frameworks/libraries like jQuery or Bootstrap
- AJAX (Asynchronous JavaScript and XML)
- HTML 5, CSS Modules, Web pack, Babel, npm
- jQuery, jQueryUI, RequireJS, doT.js (Templating Engine)
- Able to integrate existing API (REST)
- Understanding of java web application technology stack (core Java, spring core, Spring MVC, Hibernate, REST)
- Git/GitHub, Continuous integration using maven & Jenkins
- Integrate applications with network systems, servers and databases.
- Troubleshoot problems with application development and use
- Excellent conceptual, and critical thinking capabilities
- Self-directed and self-motivated with the ability to take charge or play a supporting role
- Strong understanding of product development
- Clear written and verbal communications skills (English), including presentation skill
- Basic knowledge of Microsoft Office (Word, Excel and PowerPoint) is required.



Full Stack Architect
Job Sector: IT, Software
Job Type: Permanent
Location: Chennai
Experience: 10 - 20 Years
Salary: 15 - 35 LPA
Education: Any Graduate
Notice Period: Immediate
Key Skills: ReactJS, NodeJS, Angular
Contact at triple eight two zero nine four two double seven
Job Description:
Requirements
As the expectation from the candidate would be to develop, architect and work with different stakeholders in the organization, most of the skillset mentioned below is a must have.
- Overall 10+ years of experience in the IT industry.
- Full Stack Senior Developer/Architect with extensive knowledge in, at least 2 programming language such as JavaScript, C#, Java, Python, Go etc.
- Experience in any one of the Frontend JavaScript frameworks; ReactJS, Angular, VueJS.
- Experience in building and managing scalable high availability RESTful services using frameworks like NodeJS, .NET Core etc.
- Experience in RDBMS and NoSQL database technologies like SQL Server, MongoDB, DynamoDB etc.
- Extensive experience in web fundamentals like HTML 5 and CSS 3.
- Should have understanding of Containerisation with Kubernetes or Docker.
- Familiar with Test Driven Development and CI/CD pipelines (GitLab, Jenkins).
- Experience in different AWS Cloud Services like ECS, EKS, S3, EC2 etc is good to have.
- Working knowledge of source code repository Git.
- Understanding of how to build performant, decoupled, testable, maintainable code.
- Ability to understand business requirements and translate them into technical requirements.
Good written and verbal communication skills.
- Minimum 3 years of frontend development experience using React JS.
- Minimum 3 years of backend development experience using Node JS or .NET Core .
Role Overview
- As a Pre-Sales Engineer, you will be responsible for designing and drafting systems for Technical Proposals brought in by the sales team, ensuring that quotes are technically correct before submitting to clients.
- Preparation of proposal based on the RFP / RFQ docs and Understand the CAD drawing.
- Generate BOQ, Compliance Statement, system descriptions, schematic drawings, material / technical submittal, system programming such as Crestron, Extron, Bose and other OEM products etc.
- Provide sales and technical staff with technical support on both a pre- and post-sales basis
- Communicate and interact with internal employees, clients and colleagues in a professional and timely manner.
- Conduct or attend a Site visit and Site surveys when needed.
- Develop and maintain knowledge of current and new technologies that company offers.
Key Skills
- 2+ years of experience required in AV.
- Experience in developing cost-effective solutions around customer needs.
- Good skill for Vendor Management, OEM interaction.
- Proficient in the use of Microsoft Office Suite
- Good Communication skill
Completely work from office.
rotational shifts.
Roles & Responsibilities:
- Planning, designing, creating, editing, and publishing relevant content based on the company's business objectives and users' needs.
- To develop a content strategy that conforms to and sets out to achieve business goals.
- Carefully and strategically developed content aims to inform, entertain, inspire and engage potential customers.
- To brainstorm creative ways of engaging the audience online and produce those engaging content types.
- Expertise in social media analytics, understanding the nuances, advantages, and shortcomings of each platform, and how to utilize data in formulating a campaign strategy.
- Performing extensive research and analysis on consumer thoughts and trends.
- Creating specifications and content appropriate for the brand's customer personas.
- Planning the editorial calendar and content proposition.
- Collaborating with content management teams, creative teams, and writers to implement the strategy
- Overseeing writing style and tone for all content
- Developing content governance guidelines for tone, style, and voice of all content, ensuring they are followed and conducting periodic content audits.
- Tracking and calculating content ROI
Scope:
Research |
Competitor Research |
Trends - Voice SEO, Design Aesthetics |
|
Tools |
|
Website |
Website + Landing Page - Front End - Analysis / Audit |
Website Content Creation - Copy |
|
Website Content Creation - Blogs |
|
Social Media |
Existing Brand - Analysis / Audit |
Platform-Cohort-Specific Content Bucket Ideation |
|
Content Creation - Copy |
|
Content Creation - Videos Scripts |
|
Social Media Calendar Scheduling |
|
ORM - Engagement, New Interactions |
|
Email Marketing |
Content Ideation + Strategy - Clients, TJ |
Content Creation - Copy |
|
Performance Marketing |
Existing Brand - Content Analysis / Audit |
Platform-Cohort-Specific Content Bucket Ideation |
|
Content Creation - Copy |
|
Content Creation - Videos Scripts |
|
Branding |
Branding Collaterals - Ideate / Copy |
Upskilling |
Complete Courses |
Create Concise Course Notes |
|
Create SOPs |
|
Reporting |
Daily, Weekly, Monthly MIS Report |
Require a Fullstack Developer with the following Skills:
NodesJS + Typescripts+ AWS Lambda + AWS Step Functions as mandatory skill sets
1) Design clear engaging graphic communications for the app, social media and print - this includes UI/ UX, event webpages, brand promotional items, in-app games, etc.
2) Illustrates the concept by designing a rough layout of art and copy regarding arrangement, size, type, size and style, and related aesthetic concepts.
3) Work closely with operations, marketing, and content team to translate their messaging concepts into graphic/visual material
4) Design & create graphics images, GIFs & Ads, etc. for Social Media Platforms.
5) Grow online social networks by acquiring a new fan-base and increasing interactions via designs.
6) Understand the requirement and develop quality graphics, Work on all aspects of design.
7) Should have experience of leading creative/Design team of Min. 7.
Other Requirements:
1) Should have excellent knowledge of Video/Audio and Live streaming applications.
2) Proficient in Adobe Photoshop, Illustrator, In-design
3) Knowledge of Animate CC and After Effects is a plus.
Recently Expertrons raised a funding of $2.3 Mn in the Pre Series A round witnessing investors like Yoga Capital, Venture Catalysts, Auxano Capital, and existing investors LetsVenture, Ivycap Ventures, Iceland Venture Studios, Nikhil Vora (MD, Sixth Sense), and more.
Website: https://www.google.com/url?q=https://www.expertrons.com/&sa=D&source=editors&ust=1632121892142000&usg=AFQjCNHrV5rXdGMrOg122V0uheUES199uw">https://www.expertrons.com/
Expertrons Android App: https://www.google.com/url?q=http://bit.ly/expertrons&sa=D&source=editors&ust=1632121892142000&usg=AFQjCNGPySWJi-oUbq2znsqtcN9KMxdcnQ">bit.ly/expertrons
Product Demo Video: https://www.google.com/url?q=https://bit.ly/ProductDemo_Expertrons&sa=D&source=editors&ust=1632121892142000&usg=AFQjCNEszDynXjNJRxVfeuhH95YB9WcI8Q">https://bit.ly/ProductDemo_Expertrons
Watch Explainer Video: https://www.google.com/url?q=https://bit.ly/Explainer_Expertrons&sa=D&source=editors&ust=1632121892142000&usg=AFQjCNGSyGd1xSX8DaQcCv2jj0Kr8hzgUg">https://bit.ly/Explainer_Expertrons
It is good to have an understanding of Design Patterns and mandatory OOP principles
Role:
1. Passionate software developer with 3+ years of hands-on software application development experience
2. Experience designing and developing service-based architectures, microservices, and cloud-native applications
3. Demonstrated Experience or good understanding in Cloud Computing using AWS, GCP or other cloud providers
4. Containerization experience with applications deployed on Docker or Kubernetes
5. Demonstrated knowledge of Distributed and Scalable systems
6. Experience with Git or other version control systems Test-driven development (TDD)
7. Ability to quickly adapt & independently work in a fast-paced Agile environment with minimum supervision
8. Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively
9. A self-starter with demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend action
Responsibilities:
1. Design and develop highly scalable, highly available, reliable, secure, and fault-tolerant systems with minimal guidance for one of the fastest-growing companies in India
2. Translate business requirements into scalable and extensible design
3. Pair with team members on functional and non-functional requirements and spread design philosophy, goals and improve the code quality across the team
4. Partner with the product management team to define and execute the feature roadmap
5. Coordinate with cross-functional teams (Mobile, UX, etc.) on planning and execution.
6. Proactively manage stakeholder communication related to deliverables, risks, charges, and dependencies
7. The building of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end
Skill Requirements:
1. Understanding of JavaScript/Object-Oriented JS
2. Hands-on Node JS and related frameworks such as Express.js.
3. Good hold on MongoDB and Redis caching.
4. Experience in Unit testing frameworks like Mocha/Chai.
5. Proficient understanding of code versioning tools, such as SVN or GIT
6. Worked on API-driven micro-services architecture
You can apply for the position:
1. Preferred available for full-time in-office employment (Office Location - Andheri, Mumbai)
2. Preferred work from office
3. Preferred Can join immediately
4. Preferred a personal laptop
5. Have the relevant skills and interests
Rewards:
1. Entrepreneurial Exposure
2. Letter of Recommendation
3. Become a part of an elite group of innovators
4. ESOP opportunity based on Interview interaction
5. Grow up to 10X in 3 years
The idea is not to live forever, but to create something that will!
Be a part of our growing team and climb up the ladder of success. So, if you have the expertise, skills, quirks that can help you add value to Expertrons, then apply with us, now!

