
B2B Customer Experience Officer
Responsibilities
• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Candidate Requirements
• 1 to 5 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.
Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

About Connect and Heal
About
Similar jobs
Position: eComm & digital manager (SFCC, SFRA)
Location: Gurgaon
Experience: 9+ year
Qualification: Bachelor’s degree in IT
Key Deliverables (Essential functions & Responsibilities of the Job):
· Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner) and integrations for the same in India eComm landscape.
· Establish and maintain IT processes to manage site IT operations, resolve issues and prioritize enhancement requests in support of our eComm strategic direction
· Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
· Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions in the area of expertise.
· Identify eComm & digital demands in a timely and comprehensive manner and ensure business
· requirements are clearly articulated and documented including Change requests, discovery phase for new enhancements.
· Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
· Accountable for project delivery of applications or technology in time & budgets.
· Manage personnel and outside contractor(s) as required.
· Where required, to provide leadership, welfare and coaching to your team.
Key Relationships:
· Internal business customers in eComm & digita.
· Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
· Internal staff - direct reports (where applicable)
· IT vendors, contractors (where applicable)
Knowledge Skills and Abilities:
· This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. She/he must be highly motivated and able, with his/her knowledge of our systems, to apply that knowledge within an interdisciplinary environment. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.
· Strong understanding of leading eComm solutions with hands on experience primarily into Salesforce Commerce Cloud with SFRA framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front
· Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
· Good to have - DC inventory management experience, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture.
· Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
· Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
· Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.
· This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.
· Ability to effectively interact with all levels of business via phone, written communication and in person.
· Management and leadership skills.
Mail updated resume with below details-
Total Experience-
Relevant experience-
Experience in SFCC and SFRA –
Current CTC-
Expected CTC-
Notice period-
Current Location-
Would you be comfortable with job location (Gurgaon) ?
Email: etalenthire[at]gmail[dot]com
Satish: 88O2 74 9743
Google search: Glan management consultancy

The ideal candidate will be responsible for developing highly scalable and secure code.
- Proficient in client & server-side JavaScript, HTML5, CSS3 and webpack
- Competent in building single page web applications using Node.js and React Js
- Redux for state management
- Universal rendering (Client-side rendering and Server-side rendering)
- Experience with cross-browser, cross-platform, and design constraints on the web
- Experience in developing automated unit and functional tests
- Experience in an agile development process
- Solid knowledge of algorithms and design patterns
- Have a passion for quality and writing clean, readable code that scales and performs well
- Good interpersonal communication skills
- 1+ years of software design and web application development
Culture
- Fast-paced, intellectually stimulating, steep learning, and growth
- Close-knit, hardworking, supportive colleagues
- Challenging work
- Flat organization with no hierarchy
- If you like problem solving, and love latest technology, there are very few better places
How we are different
-We are young and dynamic team who are obsessed with solving business problem at scale -We are a technology agnostic company who focus more on finding the optimal solution to business problem rather than technology
Why to join us
-We provide huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career
-We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
-There are two technology Co-founder in the company who are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in copanies like Samsung, Purplle, Loylty Rewardz
-Get mentored by the best in the industry
-Flexible working hours
-Perks best in the industry

COMPANY INTRODUCTION
NEST® [NESTECH]
NEST® works with a range of international clientele in the development of bespoke software solutions. NEST® specialises in data and direct engagement structures, digital marketing, data with blockchain security and much more.
NEST® founders have had decades in the visual arts, architecture, sculpture as well as inking the human canvas. More mundanely, from fifteen countries our formal training is in law, philosophy, international logistics and technology. There are currently NEST® branch offices in England, Singapore, USA and India. What happened yesterday isn’t important. We believe what you privately achieve tomorrow is.
JOB DESCRIPTION:
Job Title: Front End Developer
Location: Pune
You should be able to quickly understand and support initiatives that will contribute to the goals and success of operations. You would also be working with various departments to coordinate and develop digital CRM solutions including bespoke in-house software.
EXPERIENCE
-3+ years of experience in Web Development.
-2+ relevant experience in the development of Angular Enterprise Applications. -Hands-on experience of using Angular Material:
in consuming complex nested API.
on Angular 7/8/9/10/11/12.
of using CSS frameworks like SCSS.
in using state management (e.g. NGRX, RXJS).
in using caching of using component library framework integration (e.g. Angular Material ). in integrating with REST web services from the application. Knowing JSON is a must.
NEST® OFFERS
● Competitive Salary
● Flexible Hours
● Paid Vacations
● Fun & Creative Environment / Projects
● Quarterly Performance Reviews
● Generous Bonus Schemes
● Oversea Working Placements
● Dynamic International Clientele
● Multiple Learning Opportunities
● Control And Work On Full Product Life-Cycle
● Research and Implement Multiple New Technologies
in a software services organization
• Demonstrable experience designing and implementing successful marketing campaigns
• Solid knowledge of SEO, web analytics, and Google AdWords
• Experience with CRM software and digital marketing tools and techniques
• Strong leadership skills
• Excellent communications skills
• Strong analytical and project management skills
• Strategic mindset, with the ability to make difficult decision
Shyja Shanoj
Manager - Business & Operations
Forte Recruitment Consultants
Kannur, Kerala, India


Sateeq is India's first online platform where you can start investing in startups with just 5000 INR. You don't need to be an accredited investor. Within a few minutes, you can start investing in companies that are changing the world. Sateeq is backed by Serial Entrepreneurs and Angels like Himanshu Periwal, Sarthak Goel, Vaibhav Jalan, Nikunj Jain & more.
We're looking for Full Stack Engineers to join our founding team.
Tech stack: NodeJS, ExpressJS, ReactJS, Git & MongoDB
Responsibilities -
- Have the ability to translate UI/UX design wireframes to scalable code.
- Experience in developing pixel perfect frontend software, with deep experience in React.js
- Design, develop and maintain our user-facing products.
- Creating Restful APIs with Node.js
- Creating Decoupling architecture and microservices.
- Creating database schemas for products.
- Understanding of session management in a distributed server environment.
- Optimization of the application for maximum speed and scalability.
- Write well architectured code while adhering to best practices.
- Thoroughly understand the requirements and deliver features on time.
Qualifications -
- 1-5 years of experience with React (redux, hooks).
- 1-5 years experience with JavaScript (ES6+, modern browser APIs, async/await) or Typescript.
- 1-5 years experience with HTML/CSS & responsive websites.
- 1-5 years experience with NodeJS & MongoDB (NoSQL).
Additional Information -
- Join an early team of founders - be a part of the founding team.
- Get first-hand startup experience and grab the opportunity to grow with us as we grow.
- Full remote work.
- Attractive base salary.

About Us:
Winjit is one of Indias leading technology providers with over a decade of experience in
innovating engineering solutions across industries. Founded in 2004, by two technology
enthusiasts. It specializes in designing strategic, state-of-the-art, AI-first approach solutions
to all business problems. With more than 15 years of undertaking technical challenges and
building robust AI solutions, Winjit establishes meaningful and ingenious strategies, maps
curative solutions to help stand out within the automation industry. Winjit helps to design and
develop agile solutions that range from IoT solutions to a wide range of multiple artificial
intelligence-based platforms strategically crafted to your requirements.
Job Summary:
We are currently seeking a professional, skilled Sr. Software Engineer to develop, create,
and modify next generation computer applications software or specialized utility programs
throughout our company.
Job Role:
Develop repeatable processes; clearly communicate ideas and expectations
Expand existing software to meet the changing needs of key demographics
Identify, research, and present new solutions to old problems as technology and
opportunity arises
Develop a new software product from the ground up, while working closely with
company stakeholders
Create fault-tolerant programming and a thorough QC process
Create scalable, automated solutions to save time and resources and/or increase
profitability
Write tests for both existing and created code to ensure compatibility and stability
Continuing education to stay up to date on emerging technologies and best
practices
Design and develop new mobile applications and features
Ensure quality of application by Testing, debugging, and maintaining the
application software throughout the product lifecycle.
Must Have Skills:
- ASP.Net Core 2.0 (C#) (Minimum 1 year in .net is must have)
- MS SQL/TSQL
- Html and/or CSS

Purpose of the Role
To design and implement the Peak AI System - a new system of intelligence that allows companies to quickly harness the power of AI.
The Opportunity
Peak is a Decision Intelligence company - we are on a mission to help organisations use AI to make great commercial decisions, all the time. Just as importantly, we are also focused on building an amazing company - one where we truly value our people & culture, and strive to make an amazing and diverse place to work. Our recent Best Companies award & 3 star accreditation for being one of the top companies to work for is a testament to this.
We have ambitious plans over the coming years; to launch and lead a new category of technology (Decision Intelligence), expand our operations and create the best working culture possible. This is a great time to join Peak and the Engineering team, as we start the next stage of our global growth.
The Role
Based in Jaipur or Pune, you will be working in a collaborative team on cutting edge technologies in a supportive and dynamic environment. Ultimately you are responsible for building the CODI and on-boarding new clients - this involves:
- Developing a good understanding of the solutions which Peak delivers, and how these link to Peak’s overall strategy.
- Making suggestions towards shaping the strategy for a feature and engineering design.
- Managing own workload and usually delivering unsupervised. Accountable for their own workstream or the work of a small team.
- Understanding Engineering priorities and is able to focus on these, helping others to remain focussed too
- Acting as the Lead Engineer on a project. Helps ensure others follow Peak processes, such as release and version control.
- An active member of the team, through useful contributions to projects and in team meetings.
- Supervising others. Deputising for a Lead and/or support them with tasks. Mentoring new joiners/interns and Masters students. Sharing knowledge and learnings with the team.
Required Skills and Experience
We are building a team of world class engineers in Jaipur / Pune, essentially we are looking for bright, talented engineers looking to work at the cutting edge of practical AI.
- Acquired strong proven professional programming experience.
- Strong command of Algorithms, Data structures, Design patterns, and Product Architectural Design.
- Good understanding of DevOps, Cloud technologies, CI/CD, Serverless and Docker, preferable AWS
- Proven track record and expert in one of the field - DevOps/Frontend/Backend
- Excellent coding and debugging skills in any language with command on any one programming paradigm, preferred Javascript/Python/Go
- Experience with at least one of the Database systems - RDBMS and NoSQL
- Ability to document requirements and specifications.
- A naturally inquisitive and problem-solving mindset.
- Strong experience in using AGILE or SCRUM techniques to build quality software.
- Advantage: experience in React js, AWS, Nodejs, Golang, Apache Spark, ETL tool, data integration system, certification in AWS, worked in a Product company and involved in making it from scratch, Good communication skills, open-source contributions, proven competitive coding pro
As well as doing great work we have created an award-winning, fun and exciting workplace that people love to be, we are looking for people to join us who share our values and are:
- Open - Always up for new ideas and able to take and give feedback in a positive way.
- Driven - sets high goals, doesn’t give up, and make sacrifices to ensure that their job gets done on time and meets/exceeds expectations.
- Curious - Aware of new technologies and uses them to make new improvements in the Engineering ecosystem.
- Smart - Innovative and thinks out of the box, in difficult situations finds a way to succeed no matter what
- Responsible - takes ownership of tasks given and has a strong work ethic.
About Peak
In an age when becoming AI and data-driven is one of the most important things businesses must do, it can also be one of the most challenging. That’s where Peak comes in; our CODI system sits at the heart of our client’s businesses, enabling the rapid unification, modelling and - most importantly - use of data - helping decision makers make great commercial decisions, powered by AI. All supported by our world-class data science team.
Founded in 2014, Peak has grown rapidly, in line with the world’s fastest growing SaaS companies, winning numerous awards and attracted significant funding to support the company’s ongoing investment in machine learning and AI technologies. All to further our mission to become the world’s leading AI System business.
Headquartered in Manchester, Peak also has offices in London, Edinburgh, Jaipur and Brisbane. Our clients include some of the world's leading retailers, manufacturers and well-known brands alongside highly innovative and tech-savvy businesses. Peak is an Amazon Web Services (AWS) Partner, and holds Machine Learning Competency and Retail Competency status.
- Minimum 7 years of relevant work experience in similar roles.
- Hands-on experience developing and delivering scalable multi-tenant SaaS applications on AWS platform.
- In-depth knowledge of Spring, Spring Boot, Java, REST Web Services, SQL databases, microservices, GRAND stack, SQL and NoSQL databases.
- In-depth knowledge and experience developing and delivering scalable data lakes, data ingestion and processing pipelines, data access microservices.
- In-depth knowledge of AWS platform, tools and services, specifically AWS networking and security, Route53, API Gateway, ECS/Fargate, RDS; Java/Spring development; modern database and data processing technologies; DevOps; microservices architecture; container/Docker technology.
- Outstanding collaboration and communication skills. Ability to effectively collaborate with distributed team.
- Understand and practice agile development methodology.
- Prior experience working in a software product company.
- Prior experience with security product development.
Nice to Have:
- AWS Certified Developer certification is highly desired.
- Prior experience with Apache Spark and Scala.

