
B2B Customer Experience Officer
Responsibilities
• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Candidate Requirements
• 1 to 5 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.
Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

About Connect and Heal
About
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The Impact you will create:
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Build campaign generation services which can send app notifications at a speed of 10 million a minute
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Dashboards to show Real time key performance indicators to clients
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Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds
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Building highly available & horizontally scalable platform services for ever growing data
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Use cloud based services like AWS Lambda for blazing fast throughput & auto scalability
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Work on complex analytics on terabytes of data like building Cohorts, Funnels, User path analysis, Recency Frequency & Monetary analysis at blazing speed
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You will build backend services and APIs to create scalable engineering systems.
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As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
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You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
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Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.
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Identify and improvise areas of improvement through data insights and research.
Primary Responsibilities
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End-to-end ownership of product development, from design, through implementation, testing, deployment, and maintenance
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Translating high-level requirements and end-user use cases into design proposals, decomposing complex features into smaller, short-term deliverable tasks
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Maintaining constant focus on scalability, performance and robustness of architecture
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Designing and implementing logging, monitoring and alerting systems for existing and new infrastructure
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Documenting API's and architecture design
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Mentor and guide juniors on their path to become solid developers
What we look for?
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4+ of industry experience in technical leadership roles
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Solid knowledge of Python, SQL, NoSQL, shell scripting and Linux operating environment
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End-to-end experience in design and development of highly scalable enterprise and cloud data products
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Ability to challenge and redefine existing architecture to create robust, scalable and reliable products
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Hands-on experience with design and troubleshooting of scalable web services, queue based systems, distributed databases and streaming services
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Experience with modern DevOps technologies such as kOps, Kubernetes and Docker, CI/CD, monitoring and autoscaling
Overview
adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job Description
We are looking for a skilled and experienced Senior backend Developer specializing in FSE tools to join our team. In this role, you will be responsible for designing and implementing user interfaces that enhance our customer experience. Your contributions will play a critical role in driving the success of our projects by creating dynamic, intuitive, and responsive web applications.
Responsibilities:
Develop, maintain, and enhance web applications using front end tools to create seamless, user-friendly experiences.
Collaborate with cross-functional teams, including UX/UI designers, product managers, and backend developers, to deliver high-quality products.
Write clean, maintainable, and scalable code while adhering to best practices in frontend development.
Perform code reviews, optimize application performance, and debug issues for a smooth user experience.
Stay updated on the latest FSE features and web development trends to bring innovative ideas to the team.
Skills & Requirements
Java, Spring Framework / Spring Boot, APIs (e.g. REST, RESTful API), Unit testing (e.g JUnit, Mockito ), Build Tools (e.g. maven, gradle), CI/CD (e.g. Gitlab, GitHub, Jenkins, Bamboo, Azure DevOps), DEV Tools (e.g. Git, Atlassian Jira, Atlassian Confluence), Quality Tools (e.g. SonarQube, SonarCloud, Findbugs, PMD, OWASP checker, …), Spring Ecosystem (e.g. Spring Data, Spring REST, Spring MVC, Spring Batch, …), Java Commons (e.g. Apache Commons), Other APIs (e.g. SOAP, GraphQL, WebSocket, Server-Sent-Events / SSE, gRPC), API Documentation (e.g. OpenAPI, Swagger, …), Integration testing / E2E testing (e.g. Selenium, Testcontainers, Cucumber), Containerisation (e.g. Docker, Kubernetes / K18n), Cloud experience (e.g. AWS, Azure, GCP).Java Enterprise / Java EE (e.g. EJB, CDI, JPA, JSF, JAX-RS, JAX-WS, JMS), Other Java Frameworks (e.g. Quarkus), Messaging (e.g. Kafka, RabbitMQ, ActiveMQ, …), NoSQL DB (e.g. MongoDB, Neo4j), Performance testing (e.g. Gatling), Single-Sign-On (e.g. OAuth2, Open ID Connect, JWT, SAML), Monitoring, Logging & Tracing in the frontend application, Experience with Linux operating systems, Shell-Scripting.

Key Details:
We are looking for an enthusiastic Front-End Trainer / Full-Stack Trainer. The Trainer has to be a master of his/her respective field and possess technical aptitude combined with a passion for teaching.
- Role : Full-Time Trainer
- Type : In-Person Training
- Base Location : Chennai (with a willingness to travel to other locations when needed)
Job Role & Responsibilities:
● Work closely with our Mentors & Co-founders to gain comprehensive understanding of our
training processes and implement the same in training session
● Handle daily sessions offline at the client location
● Ensure the sessions have a good mix of training classes and hands-on coding sessions
● Determine overall effectiveness of training and make improvements
● Use your own cutting-edge coding content including code-along projects, labs and notes
Skills:
● Must have experience in training on Frontend Technologies
● Expertise in HTML, CSS, Flexbox, React, Redux, TypeScript, DOM, ES6, Cypress, ES Lint, TS Lint
● Minimum 5+ years of Training experience is a must
● Hands-on development experience is an added advantage
● Excellent communication skills with ability to connect effectively with a diversified student base
● Knowledge of various training and teaching pedagogies
● Prior experience delivering sessions for both freshers and experienced preferred


About Company:
About Job:
As a MEAN stack developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.
We want a team member who strives to develop a first-class codebase using Angular best practices.
Responsibilities
- Write effective, scalable code
- Develop front-end and back-end components to improve responsiveness and overall performance
- Integrate user-facing elements into applications
- Test and debug programs
- Improve functionality of existing systems
- Implement security and data protection solutions
- Assess and prioritize feature requests
- Coordinate with internal teams to understand user requirements and provide technical solutions
Qualifications
- BSc/BE/BTech/ME/MTech/MCA/MCS in Computer Science, Engineering or a related field
- Must have work experience on MongoDB, Expressjs, AngularJs, NodeJS.
- Must have work experience as a React or Angular (Front-end) and Node JS (Back-end) developer. Good to have a working knowledge of NestJS,
- Strong expertise with HTML, CSS, and writing cross-browser compatible code.
- Good understanding of AJAX and JavaScript DOM manipulation Techniques
- Experience with RESTful services
- Hands-on and implements complex Angular modules
- Able to implement automated testing platforms and unit tests
- Understanding of fundamental design principles behind a scalable application
- Proficient understanding of code versioning tools (Git)
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- 7 - 10 years of relevant Business Development for product and services companies targeting Analytics / IT sales /staffing Technology companies.
- Must have generated a minimum of $1-2M revenue in the last 12 months
- Experience in North American Market Lead Generation is mandatory


Job Description
An iOS developer is responsible for developing applications for mobile devices powered by Apple’s
iOS operating system. They must also have a strong understanding of the patterns and practices
that revolve around the iOS platform.
Responsibilities
1. Design and build advanced applications for the iOS platform
2. Collaborate with cross-functional teams to define, design, and ship new features.
3. Unit-test code for robustness, including edge cases, usability, and general reliability.
4. Work on bug fixing and improving application performance.
5. Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Skills & Qualifications
1. Experience working with iOS frameworks such as Cocoa Touch, Firebase, Alamofire
2. Degree in Computer Science, Engineering or a related subject
3. Proven working experience in software development
4. Working experience in iOS development
5. Have published one or more iOS apps in the app store
6. Must have knowledge of Swift & Objective C
7. Experience with third-party libraries and APIs
8. Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
9. Solid understanding of the full mobile development life cycle.
Experience Requirement
We are looking for the candidates with 3+ years of experience


Web developer
Software engineering - Bengaluru and remote
Description:
Building products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will create rule-breaking responsive websites using JavaScript, HTML, CSS, Ajax and Jquery. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.
Requirements:
What are we looking for
- Developing, designing, building, or maintaining responsive websites
- Using Javascript frameworks like React.JS or Vue.JS
- Collaborating mindfully with teams to resolve conflicts, prioritize feature release needs and develop lovable websites
- Unity testing website codes and maintaining web coding standards
- Developing or validating test routines and schedules to ensure that test cases mimic external web interfaces and address all browser and device types issues
- Maintaining an understanding of the latest Javascript and web application frameworks and web programming practices through continuous learning, and participation in conferences and workshops on web development
- Thorough with website data backup procedure and practices
- Identifying feature problems shared by customer feedback and correcting them proactively
- Bachelor's degree in Engineering or Diploma in Web development or related field, or relevant experience
- Understanding of Solid principles and experience in programming web applications
- Proficient in JavaScript, HTML, CSS, Bootstrap, Jquery, Ajax and ES6
- Proficient in My SQL
- Dedicated team player
- Ability to thrive in a fast-paced environment
- Able to solve complex problems using Javascript
Other information:
- Work location: Bengaluru city and Remote
- Working days - 6 days a week
Welcome to BiCSoM careers:
BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success.
- BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
- BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival

