B2B Customer Experience Officer

About the Role

We are seeking an AI Product Manager to lead the full product lifecycle of our SaMD-compliant AI platform. You will act as the bridge between data scientists, developers, and clinicians, ensuring timely delivery of regulatory-grade features that align with hospital pilots and scale for long-term adoption.

This role requires hands-on experience with Agile delivery, CI/CD pipelines, and healthcare SaaS products, along with strong communication and presentation skills for customer-facing interactions.

Key Responsibilities

• Own the end-to-end product lifecycle, from roadmap definition to delivery and scaling.
• Translate clinical and technical requirements into actionable product features.
• Drive Agile ceremonies (sprint planning, backlog grooming, stand-ups, retrospectives).
• Prioritize product backlog to balance hospital pilot needs with long-term scalability.
• Ensure regulatory-grade quality standards (SaMD compliance) are met.
• Collaborate with engineering, data science, and clinical teams for delivery.
• Manage CI/CD release pipelines in coordination with DevOps teams.
• Prepare reports, dashboards, and customer-facing presentations (PowerPoint) to communicate progress, outcomes, and next steps.
• Engage with stakeholders, hospital partners, and customers to gather feedback and refine product vision.

Requirements

• 6–10 years of experience in Product or Delivery Management.
• Strong exposure to AI/ML-driven platforms or clinical healthcare SaaS.
• Proven expertise in Agile methodologies and CI/CD delivery environments.
• Experience working with cross-functional teams (data scientists, engineers, clinicians).
• Strong communication and stakeholder management skills.
• Excellent ability to create presentations, reports, and customer-facing documents.
• Prior experience with SaMD-compliant or regulated products (preferred).
• Bachelor’s or Master’s in Engineering, Computer Science, Healthcare IT, or related field.

Why Join Us?

• Work on cutting-edge AI products shaping the future of healthcare.
• Collaborate with clinicians, hospitals, and AI experts to create real-world impact.
• Be part of a fast-scaling, innovation-driven environment.

Hiring: Senior Salesforce Engineer

 Bangalore | 5+ Years Experience

We are hiring a passionate and hands-on Senior Salesforce Engineer to join a high-impact engineering team building scalable digital and customer engagement platforms used globally.

If you enjoy solving complex engineering problems, working on enterprise-scale systems, and building modern Salesforce solutions — this opportunity is for you.

What You’ll Work On

• Build and enhance scalable Salesforce-based applications and partner platforms
• Develop high-performance, low-latency applications powering customer engagement experiences
• Work on Salesforce Apex, Lightning Web Components (LWC), and Salesforce Marketing Cloud (SFMC)
• Design integrations and REST APIs across enterprise systems
• Collaborate with global engineering and product teams in an agile environment
• Contribute to architecture, scalability, performance, and engineering best practices

Must Have Skills

• 5+ years of software development experience
• Strong hands-on experience in:
• Salesforce Apex Development
• Lightning Web Components (LWC)
• Salesforce Administration & Configuration
• Salesforce Marketing Cloud (SFMC)
• AMPscript
• Experience with REST APIs and system integrations
• Exposure to AWS / cloud-based environments
• Good understanding of microservices architecture
• Experience with Agile / Scrum methodologies

Good to Have

• Java or Node.js experience
• Serverless architecture exposure
• TDD / automated testing practices
• Monitoring tools like Splunk, SignalFx, ServiceNow

What We’re Looking For

• Strong coding and problem-solving mindset
• Ownership-driven engineering approach
• Ability to work in fast-paced global teams
• Excellent communication and collaboration skills

If you’re excited about building enterprise-grade Salesforce solutions at scale, we’d love to connect.

Strong Full stack/Backend engineer profile

Mandatory (Experience): Must have 2+ years of hands-on experience as a full stack developer (backend-heavy)

Mandatory (Backend Skills): Must have 1.5+ strong experience in Python, building REST APIs, and microservices-based architectures

Mandatory (Frontend Skills): Must have hands-on experience with modern frontend frameworks (React or Vue) and JavaScript, HTML, and CSS

Mandatory (Database Skills): Must have solid experience working with relational and NoSQL databases such as MySQL, MongoDB, and Redis

Mandatory (Cloud & Infra): Must have hands-on experience with AWS services including EC2, ELB, AutoScaling, S3, RDS, CloudFront, and SNS

Mandatory (DevOps & Infra): Must have working experience with Linux environments, Apache, CI/CD pipelines, and application monitoring

Mandatory (CS Fundamentals): Must have strong fundamentals in Data Structures, Algorithms, OS concepts, and system design

Mandatory (Company) : Product companies (B2B SaaS preferred)

Responsibilities:

• Lead the design, development, and implementation of scalable data architectures leveraging Snowflake, Python, PySpark, and Databricks.
• Collaborate with business stakeholders to understand requirements and translate them into technical specifications and data models.
• Architect and optimize data pipelines for performance, reliability, and efficiency.
• Ensure data quality, integrity, and security across all data processes and systems.
• Provide technical leadership and mentorship to junior team members.
• Stay abreast of industry trends and best practices in data architecture and analytics.
• Drive innovation and continuous improvement in data management practices.

Requirements:

• Bachelor's degree in Computer Science, Information Systems, or a related field. Master's degree preferred.
• 5+ years of experience in data architecture, data engineering, or a related field.
• Strong proficiency in Snowflake, including data modeling, performance tuning, and administration.
• Expertise in Python and PySpark for data processing, manipulation, and analysis.
• Hands-on experience with Databricks for building and managing data pipelines.
• Proven leadership experience, with the ability to lead cross-functional teams and drive projects to successful completion.
• Experience in the banking or insurance domain is highly desirable.
• Excellent communication skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Strong problem-solving and analytical skills, with a keen attention to detail.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and wellness programs.
• Flexible work arrangements, including remote options.
• Opportunities for professional development and career advancement.
• Dynamic and collaborative work environment with a focus on innovation and continuous learning.

Core AI Backend Engineer – LLM Fine-Tuning

You know that moment when you don’t just debug code — you train a model, fine-tune it, and suddenly it understands your domain better than you expected? That’s the kind of magic we’re looking for.

We’re building something that turns chaotic social video data into crystal-clear business intelligence. Not just another API — but AI-backed architecture fine-tuned to our world. Systems that marketing teams thank you for, because they feel the intelligence, not just the infrastructure.

Either you feel the craft when you read this, or you don’t. This isn’t just another backend role. This is where you bring together scalable systems and cutting-edge LLMs to build something the world hasn’t seen before.

Who We Are

We’re a small, global team that ships fast. Every line of code and every model choice affects millions of video analysis requests.

Our engineers don’t just build APIs — they architect solutions, they optimize at scale, and now, they fine-tune models to make AI work in the real world. Our CPTO still codes. Our senior engineers make complexity look effortless. Our backend team sets a standard that others ask how we move so fast.

What We Need

We need someone who’s lived both sides of this life:

• Backend excellence: building high-scale, high-performance systems.
• LLM fine-tuning: hands-on with open-source models, not just calling APIs.

Someone who can sit with a requirement at 2pm and by 6pm not only has endpoints working, but also has a fine-tuned model running behind them — customized to our use case.

Your Craft

• JavaScript/TypeScript & NodeJS as core backend tools.
• Next.js for full-stack where needed.
• Rust when performance is non-negotiable.
• Golang/Python as comfortable tools of choice.
• MySQL/Postgres/Redis — wielded with intention.
• AWS ecosystem — your playground, not your puzzle.
• LLM/AI integration you’ve actually shipped.
• Open-source LLM fine-tuning experience:
• Bringing in open-source models (LLaMA, Mistral, Falcon, etc.).
• Fine-tuning/adapting them for specific domains.
• Optimizing for inference cost, latency, and accuracy.

The Reality

The work is beautifully complex. The scale is real and growing. The problems are the kind that wake you up at 3am with solutions.

If you get your energy from building backend systems and adapting LLMs to make them smarter for real-world use, you’ll probably fall in love with what we do. If you’re only interested in APIs without touching models, this won’t be your thing — and that’s completely okay.

How to Apply

If you’re reading this thinking “finally, a team that actually cares about real AI engineering” — we’d love to see something you’ve built.

Not just a resume. Show us your craft:

• An LLM fine-tuning repo.
• A domain-adapted model you worked on.
• A system design where you combined backend and AI.
• Or even a short write-up or voice note explaining what you’ve fine-tuned.

We’re genuinely excited to see what you’ve done and have a meaningful conversation about whether this could be magic for both of us.

Warehouse Executive: Supporting all Warehouse related functions, Material Inspection, Quality monitoring, Packing, Material Sorting, Working Shortages. Good Excel command. ERP working experience.

Job experience with Heavy machinery warehouse like JCB, Escorts, Caterpillar etc.

We're looking for a Data Entry Executive who is down to earth and is willing to learn. In this role, most of your time is likely to be spent on data entry related tasks.

Responsibilities

->Collecting and managing data.

-> Maintaining documents and sheets, updating changes.

->Maintaining bills and expense invoices

->Data entry tasks

Qualifications

-> Candidates must have good computer knowledge and typing skills.

-> Web browsing and data collection from the internet

JD for Business Analyst "zoho"

JOB DESCRIPTION

Job Title - Business Analyst “Zoho”

Experience - 2+ yrs 

Location - Noida Extension 

Responsibilities-

• Define project scope and document business requirements.
• Design technical specifications, using best practices and minimising the need for custom coding.
• Provide internal CRM consulting, analyse data and processes to improve the business process to drive growth.
• Create solutions on our ZOHO platform to meet the internal customer requirements.
• Automate processes using ZOHO automation tools.
• Create test scenarios and do solution testing.
• Functional and technical CRM support as well as troubleshooting of (integration) issues.
• Support the set-up of integrations to existing business systems.
• Project management and project documentation (BRD , FRD)
• Prepare Customised Management Reporting Dashboard
• Work closely with the Operations team to implement and configure Zoho applications based on business needs.
• Assist in customising Zoho CRM, Zoho Creator, and other relevant modules.
• Collaborate with the team to understand and document business processes and workflows.

Requirements

• Bachelor's degree in Information Technology, Computer Science or a related field.
• Basic understanding of Zoho applications or a willingness to learn.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Eagerness to learn and apply theoretical knowledge in a practical work environment.

Key Responsibilities:

Purchase Order Processing:

Prepare and review purchase orders from various departments or individuals within the organization.

Verify the accuracy and completeness of purchase orders, ensuring they are properly authorized and comply with company policies.

Enter purchase order details into the accounting system (Tally Prime)

Invoice Verification and Processing:

Gather invoices and match them with corresponding purchase orders and delivery receipts.

Verify the accuracy of invoices, including quantities, prices, and applicable taxes.

Resolve discrepancies or issues with invoices by communicating with vendors, procurement, and other internal stakeholders.

Coordinate with vendors to resolve any payment-related inquiries or issues.

Engage in Warehousing activities related to invoices and inventory.

Vendor Relationship Management:

Develop and maintain positive relationships with vendors, responding to inquiries and resolving any issues promptly.

Ensure vendor accounts are accurately maintained in the accounting system, including contact information and payment terms.

Communicate payment schedules to vendors and provide remittance advice as required.

Reporting and Reconciliation:

Prepare periodic reports related to accounts payable, such as the outstanding creditor's reports, vendor ageing payables, and vendor statements.

Reconcile vendor statements with accounts payable records, investigating and resolving any discrepancies.

Who are we?  

Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are disrupting the way Learning, Training and Application Support content is consumed. We provide large enterprises with a SaaS platform that helps accelerate product adoption and reduce support & training efforts by providing contextual and step by step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users. 

“Hustle Mode ON” is something we live by.

We are looking for an experienced Salesforce Developer to join our team. The ideal candidate should have 4 to 6 years of hands-on experience in developing and deploying custom solutions on the Salesforce platform.

Responsibilities:

• Design and develop custom solutions on the Salesforce platform (Sales Cloud and Service Cloud)
• Work closely with stakeholders to understand their requirements and translate them into technical solutions
• Develop, test and deploy custom code using Apex, VisualForce, Lightning components, Triggers and workflows
• Collaborate with the team to create and maintain technical documentation
• Ensure that all custom solutions are aligned with best practices, standards and the Salesforce platform roadmap
• Monitor and maintain the stability and performance of the Salesforce environment
• Stay current with new Salesforce releases, features, and tools

Requirements:

• 3 to 7 years of experience as a Salesforce Developer
• Strong knowledge of Salesforce Sales Cloud and Service Cloud
• Proficient in Apex, VisualForce, and Lightning components
• Experience with Salesforce data migration and integration
• Strong understanding of Agile development methodologies
• Ability to effectively communicate with stakeholders and team members
• Salesforce Certified Platform Developer I and II (preferred)
• Having Salesforce CPQ knowledge is strongly preferred

Why Whatfix?

• Stellar Growth
• YoY revenue growth of over 300%
• Doubled the workforce in 2021
• Raised $140 million to date 
• Tripled the valuation since 2020
• Listed #143 fastest-growing company in North America 2021 as per Deloitte Technology Fast 500™
• Top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list 
• Top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco 
• Recognized by Gartner as a Global Market Leader in the digital adoption space
• Unique Exposure
• With 80% revenue getting generated from outside India and several Fortune 500 customers across the world, Whatfixers get the unique opportunity to work closely with the top enterprises from day one. 
• Customers at the heart of everything 
• Consistently scored an unprecedented 100th Percentile B2B SaaS Customer NPS during this time period, according to GrowthScore, and earned 97% CSAT score over the last two years - 21% higher than the Software Industry average. 
• Gartner Peer Insights rated Whatfix 4.7/5, and G2 Crowd Reviews rated the company 4.6/5. Recognized as “Top Rated” by TrustRadius. 
• Enjoy several accolades from Stevies, Golden Bridge Awards, CXA and Globee Awards for excellence in customer support
• Whatfixers comes first
• Top 20 Places to Work For, Worldwide by Glassdoor & Battery Ventures based on 
• Glassdoor rating of 4.5% 
• 99% approval rate of the CEO
• 2022 Best Tech Startups in San Jose by The Tech Tribune 
• LinkedIn - Top 5 startups to Work For in 2020! 
• Flexible Work Location - Work from any of the offices in Gurgaon / Gurugram & Bangalore / Bengaluru as per your convenience 

Trusted by our investors:

• SoftBank Vision Fund2 
• Sequoia Capital India 
• Dragoneer Investment Group 
• F-Prime Capital 
• Stellaris Venture Partners
• Cisco Investments 
• Eight Roads Ventures 
• Helion Ventures

Note: 

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values like - Customer First; Empathy; Transparency; Fail Fast & Scale Fast; No Hierarchies for Communication; Deep Dive & Innovate; Trust, Do it as you own it; 
• We are an equal opportunity employer and value diverse people because of and not despite the differences. We do not discriminate based on race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status