B2B Customer Experience Officer

ITKEDU is an international EdTech company focused on practical IT education and career transformation. We help students gain in-demand tech skills and successfully start careers in the IT industry through structured programs, mentorship, and real-world practice.

Role Overview:

We are looking for a Placement Manager / Coordinator who acts as the primary link between the organization (usually a university or training center) and the professional job market. The core mission of this role is to ensure that students or job seekers are successfully matched with suitable employment opportunities.

Key Responsibilities:

The role is multifaceted, blending relationship management with career coaching:

Corporate Relationship Management: Build and maintain a network of industry partners to secure job openings.

Candidate Preparation: Organize workshops on resume building, mock interviews, and soft skills training to enhance student employability.

Recruitment Logistics: Coordinate the end-to-end interview process, including scheduling, venue booking (auditoriums/labs), collecting feedback, and analyzing results.

Data & Analytics: Track placement statistics (average salary packages, placement rate) and report on program effectiveness. Monitor progress until job offers are received.

Negotiation: Act on behalf of candidates to negotiate job offers, employment terms, and eligibility criteria with potential employers.

Requirements:

• At least 1 year of experience as a Placement Manager or HR Manager.
• Experience in an EdTech company.
• Experience working with junior specialists.
• Strong objection-handling skills.
• Structured and result-oriented mindset.
• Professional proficiency with platforms such as LinkedIn, Wellfound, Naukri, etc.
• Excellent business communication and professional correspondence skills.
• Ability to conduct career consultations.
• Ability to support motivation and help candidates overcome setbacks.

We Offer:

• Direct impact on people’s lives and real social value.
• Opportunity to build and scale the placement function in a fast-growing company.
• Competitive base salary plus performance-based bonus.
• Fully remote work format.

I would like to highlight that this role considers a lot of communication, emails, texting and tight interaction with IT experts.

What you'll actually be doing

• Manage client relationships, ensuring metrics are delivered from Google/LinkedIn ads to clients
• Monitor key metrics daily, addressing performance issues and guiding team to be on track
• Coordinate with internal teams to deliver results on time
• Lead and manage all client meetings/communications with data-backed insights and recommendations
• Manage team execution across all client campaigns

Requirements

• 3+ years in a performance marketing agency
• Proven expertise with Google Ads and LinkedIn advertising platforms
• Strong client relationship management skills
• Problem-solving ability when campaigns underperform
• Excellent at managing multiple clients and priorities
• Results-driven mindset

What we offer:

• CTC: 8 LPA - 10 LPA
• Hybrid
• Health insurance
• Growth opportunities working directly with founders with backgrounds in Investment Banking, B2B SaaS leadership, and IIT/ISB education

If you're detail-oriented, results-driven, and excel at client management, we want to hear from you!

Role Overview:

We’re looking for a performance-focused Sr. SEO/SEM Executive with a strong understanding of search algorithms and AI-powered optimisation tools. The ideal candidate will not only manage all search engine marketing activities but will also be comfortable integrating Artificial Intelligence into SEO/SEM strategies to stay ahead of the curve.

Key Responsibilities:

● Conduct keyword research aligned with client objectives to improve content and discover growth opportunities.

● Leverage AI-driven tools (e.g. Surfer SEO, Clearscope, MarketMuse, Jasper) to optimize content strategies and streamline SEO workflows.

● Deliver SEO analysis and technical recommendations for websites and web pages using both manual insights and AI-assisted audits.

● Identify technical SEO issues, competitor gaps, and backlink opportunities.

● Support content development to enhance user intent matching and content relevance.

● Manage and update webmaster tools, XML sitemaps, and shopping feeds for SEO diagnostics.

● Develop content assets with a content team (blogs, case studies, customer stories) optimised via AI-based keyword clustering and topic modelling.

● Plan and execute link-building campaigns enhanced by AI tools for prospecting and outreach.

● Collaborate on social and content strategies that integrate real-time AI trend analysis.

● Stay on top of AI developments in search (Google’s Search Generative Experience, algorithm updates, voice search, etc.)

● Monitor and evaluate website traffic and search performance using both standard analytics and AI-powered dashboards.

● Present findings, project progress, and insights to clients and internal teams with clarity and actionable suggestions.

● Create SEO pitch presentations by doing required research about the brand, competitors and other relevant data.

Professional Competencies:

● Passion for SEO, SEM, and digital marketing, with curiosity around AI integration.

● Creative thinker with a data-driven mindset and strong problem-solving abilities.

● Able to manage multiple projects without losing sight of detail or deadlines.

● Confident communicator with a collaborative attitude. 

● High levels of integrity, autonomy, and accountability.

● Strong organisational and project management skills.

Required Skills & Qualifications:

● Proven SEO and SEM experience with evidence of impact.

● Experience using AI tools like Surfer SEO, Frase, Jasper, Writesonic, MarketMuse, and ChatGPT for SEO/SEM tasks

● Familiarity with PPC campaign management across Google Ads, YouTube, LinkedIn

● Sound understanding of performance marketing and customer acquisition via AI-enhanced targeting

● Proficient with analytics platforms (Google Analytics, Looker Studio, etc.) and SEO toolkits (SEMrush, Ahrefs, Moz)

● Experience with keyword research tools and AI-powered content planning platforms

● Exposure to A/B testing for various SEO and SEM Campaigns.

● Basic knowledge of HTML, CSS, and JavaScript

● Up-to-date with the latest trends in SEO, AI in search, and digital marketing tools.

Qualifications:

● Bachelor’s degree in a quantitative, analytical, or tech-driven field.

● SEO or Digital Marketing Certifications.

We are looking for a Java Developer with minimum 3 to 8 years of experience.

Responsibilities and Duties:

• Java/Java EE application development while providing expertise in the full software development life cycle, from concept and design to testing.
• Contribute to all phases of the development life cycle
• Write well-designed, testable, efficient code
• Ensure designs comply with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

Technical:

• Strong knowledge of HTML, CSS & Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Experience in JavaScript Frontend Framework/Library (ie ReactJS, gatsbyjs, AngularJS, Vue.js)
• Experience in JavaScript Backend Framework/Library (ie Node.js, Express.js)
• Experience with Popular React.js Workflows (i.e. Flux or Redux)
• Familiar with JavaScript Standard ECMAScript (or ES)
• Knowledge of secure authorization mechanisms, i.e. JSON Web Token
• Familiarity with modern front-end build pipelines and tools (i.e. NPM or Yarn, Gulp or Grunt)
• Experience with common front-end development tools such as Babel, Webpack, etc.
• A knack for benchmarking and optimization
• Understanding of server-side CSS pre-processors such as Stylus, Less
• ORM Knowledge (i.e. Sequelize or Mongoose)
• Knowledge of isomorphic React is a plus
• Familiarity with Firebase, MongoDB, MySQL, PostgreSQL Database
• Understanding of RPC, REST and GraphQL
• Familiarity with Version Control such as GitHub, BitBucket

• Good experience on RESTful services
• .Hands on experience on NodeJs
• .Should have previous working experience on Sql and Postgresql  
•  Must have relevant experience in NodeJS from 3-5years.