Cutshort logo
Connect and Heal logo
B2B Customer Experience Officer
B2B Customer Experience Officer
Connect and Heal's logo

B2B Customer Experience Officer

0 - 3 yrs
₹0.1L - ₹4L / yr
Bengaluru (Bangalore)
Skills
Customer Relationship Management (CRM)
Customer Service
Customer Support
Customer Success
Account Management
Sales
Business Development

Responsibilities

• Handling customer queries via any support channel

• Approach all queries with customer centric attitude

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.


Candidate Requirements

• 1 to 5 years’ experience in a customer support role

• Can handle verbal and non-verbal process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.


Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)



Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Connect and Heal

Founded :
2016
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Connect and Heal is a healthcare startup providing holistic outcome-focused, patient-centric care. It acquires its users through its diverse corporate clientele, which includes startups, MSMEs, and Fortune 500 companies. Over the past six years, it has built a subscriber base that is arguably one of the largest in the industry. Today it touches over 6 million lives. It was founded by Sanjay Vinayak, Elwinder Singh, and Galveender Kaur in 2016. Prashant Kashyap joined as the fourth co-founder in 2022. Headquartered in Bengaluru, Connect and Heal serves as the first port of call for the healthcare needs of employees of several organizations and their families. Through virtual and in-person care anywhere, anytime, it strives to provide a care continuum to its users. By standardizing clinical care, Connect and Heal is helping patients receive care that matches global benchmarks. Its services include 360-degree integrated healthcare, including acute and primary care, emergency response, chronic care management, preventive health checks, investigative diagnostics, health management, hospital assistance, and concierge care. The company has 2500+ doctors and specialists on the panel, backed by an extensive network of 6000+ hospitals and clinics and 3500+ diagnostic centers and pharmacies across 8000+ pin codes. It is also the largest aggregator of ambulances, with more than 4000 vehicles. Today Connect and Heal touches over 6 million lives across 400+ organizations. With 70,000+ doctor consultations and 10,000+ health screenings every month, it serves users in over 300 cities across India.
Read more

Company social profiles

linkedin

Similar jobs

Quadron iSolutions Pvt Ltd
pooja mishra
Posted by pooja mishra
Pune
1 - 2 yrs
₹2L - ₹3L / yr
Customer Support

Customer care executives manage all customer interactions via multiple channels like phone calls, emails, live chats, social media etc. They respond to varied customer queries and requests related to orders, payments, product features, technical issues etc

Read more
Matellio India Private Limited
Harshit Sharma
Posted by Harshit Sharma
Jaipur, Jodhpur
8 - 20 yrs
₹15L - ₹30L / yr
Inside Sales
Sales management
Channel Sales
Sales presentations
Direct sales
+1 more
Requirements :

  • Lead, recruit, train, and coach the sales team of the organization and ensure that they completely understand the mission and vision of the organization.
  • Experience in IT Software Services, development of enterprise application.
  • Be an active mentor and coach to the Team to help them conclude their deals.
  • Help team created unique and effects sales pitches, write professional proposals and manage CRM
  • Expected to maintain utmost confidentiality in regard to the business of the Company.
  • Experience in working on pre-sales & post-sales part with extensive experience in working on several portals.
  • Should have knowledge about channels of leads and conversions, should know how to develop leads into project, nurture leads, give technical solutions to clients , take out timeline and cost on proposed solution.
  • Required to work with Integrity and Productively for the growth and success of the Company. 
  • Research and develop strategies and plans which identify new marketing opportunities, direct marketing, and new project development 
  • Directly manage major and critical developing client accounts, and coordinate the management of all other accounts 
  • Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures 
  • Should have excellent communication, social, and organizational skills 
  • Implement effective promotional strategies trained a high performance sales team and helped boost corporate image 
  • Execute in an intense, fast-paced, and highly iterative environment 
  • Work with Global Teams to Optimize the Customer Relationship Assisting in Winning New Sales Projects 
  • Should know how to get sale via portals, Digital fields etc.
  • Responsible for Preparing Monthly/Quarterly/Annual Sales Reports and annual Sales & Marketing Plans 
  • Directly responsible to report to company VP-Sales.
Read more
Infonix Weblab
at Infonix Weblab
1 recruiter
Justin Sylas
Posted by Justin Sylas
Chennai
1 - 3 yrs
₹3L - ₹5L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
RESTful APIs

We are seeking for an accomplished professional with minimum 2 years of experience. The ideal candidate needs to be a self-motivator who is willing to work in a bright, busy, deadline-driven environment. The candidate will be a part of a technical team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

Required skills: Excellent knowledge of working with Core PHP & MySql. Expertise in any of the PHP based framework like: CodeIgniter, Lumen, laravel, cakephp, Zend Framework. Good Knowledge and relevant work experience in CSS, HTML5, PHP, MySQL, HTML/XHTML, XML, JavaScript, JQuery and AJAX. Should have Knowledge in developing Rest APIs. Additional knowledge in web technologies like AngularJS, Node.JS and React.JS is a plus.

Required Candidate profile: Excellent verbal and written communication skills. Minimum of 2 years experience in PHP application development. Experience of hospitality/travel Domain would be an advantage.

Read more
Beauto Systems Private Limited
Beauto Systems
Posted by Beauto Systems
Pune
5 - 8 yrs
₹5L - ₹8L / yr
Lead Generation
Sales
Business Development
Communication Skills
  • Knowledge of Automation and robotics Industry
  • Knowledge of Bottling industry 
  • Material handling - lifts, cranes, conveyors etc.
  • Getting job works for VMC and CNC machines
  • Hand on Experience in Food technology
  • Experience in IoT
  • Lead Generation X
Read more
Zest Network LLP
at Zest Network LLP
1 recruiter
sudhir khatwani
Posted by sudhir khatwani
Remote only
1 - 2 yrs
₹3L - ₹8L / yr
Content Writing
Copy Writing
Wallet (Blockchain)
Cryptocurrency

At Zest Network LLP, we run a portfolio of content-based online businesses where we take serious efforts to educate and inform our readers on various subjects. And we are looking for an experienced writer who is well-versed in the subject of cryptocurrencies, crypto wallets, crypto exchanges, and Web3.


Key responsibilities:


Double our content publishing efforts over the next year in the cryptocurrency niche by contributing, coordinating with existing writers on the team, and bringing seamlessness in our existing content publishing strategy by working & re-working with other existing writers on the team & existing systems within 100 days of the start date.


1. Write articles every day & every alternative day for Twitter on an agreed theme (tweets & threads) & for the newsletter as & when needed.

2. Work on preparing & writing outlines for all agreed topics & keywords so that the content schedule keeps running seamlessly (outlines are to be approved by a manager)

3. Work on editing, formatting & fact-checking, etc. of content written by other writers on a daily basis

4. Work on assigning for uploading to uploader after writing & editing is done to a satisfactory level

5. Check everything is in place after uploading done by the uploader in WordPress

6. Work on liaisoning up with other writers so that we stick to the agreed schedule & resolve any other issues that they might have with respect to the writing that is assigned to them

7. Work on making sure the content calendar is being followed as decided in advance

8. Work on Twitter & blog publishing reports every week


Who can apply: Computer science, economics, statistics, engineering, and finance graduates are preferred who know copywriting & content writing.

Read more
Houm Technology Pvt Ltd
at Houm Technology Pvt Ltd
3 recruiters
Kavya Bethi
Posted by Kavya Bethi
Remote only
5 - 6 yrs
₹35L - ₹50L / yr
Videoconferencing
Web Realtime Communication (WebRTC)

What will you do?

  • Develop IP-based communication platforms like video conferencing, IM, etc., new user-facing features, and enhance our main front-end platforms.
  • Develop specifications and designs for complex applications or modify/maintain complex existing applications.
  • Ensure the technical feasibility of UI/UX designs, and Optimize applications for maximum speed and scalability.
  • Write clean, high-performance, maintainable code and generate automated unit, regression and integration tests.
  • Collaborate with multi-functional teams including mobile developers to deliver a great product experience for Houm consumers.


Skill Sets

  • 5 to 6 years of hands-on industry experience in core front-end web development using Angular 9. x.
  • 4 to 5 years of hands-on industry experience in real-time web application development using Socket.IO
  • Strong knowledge of bi-directional communication between web clients and servers, design principles, multithreading, design patterns, and best practices behind a scalable application and ability to implement automated testing platforms and unit tests.
  • Experience with one or more of the following domains: real-time collaboration application development, real-time multimedia communication application development, SIP application development, or Instant messaging (IM) application development.
  • Good understanding of asynchronous request handling, prototype inheritance, composition, partial page updates, and application rendering behaviour and performance.
  • Proficient understanding of cross-platform compatibility issues and ways to work around such issues, code versioning tools such as Github.
  • Experience with distributed memory caching systems, and web-socket communications such as Redis or Memcached.
  • Working experience in cloud environments, and any NoSQL databases like Redis, DynamoDB, Cassandra etc.
Read more
InnoEye Software Technologies
Parakram Pawar
Posted by Parakram Pawar
Indore, Pune, Bengaluru (Bangalore), Noida, Gurugram, Delhi
3 - 15 yrs
₹5L - ₹30L / yr
JIRA
JIRA Agile
Software deployment

Title:- Jira Consultant

Location:- Indore/Bangalore/Pune/Gurgaon

Contract Duration: 6-12 months 

 

Job Description

Understand our business and advise on the best way to use JIRA

Help implement governance of our JIRA usage

Ensure JIRA projects are standardised for development teams

Document our usage of JIRA

Create training material for new hires

SME on workflow, plugins and all JIRA functionality

Consult with teams on how to use JIRA effectively – PMO, PLM Team, Solution Team, Leadership, Business Analysts, Tribe Leads, etc

Setup and maintain reports

Advise on best practices for maintaining JIRA.

 

Experience required

Experience of designing and managing large scale JIRA deployments in software development environments using agile.

 

Read more
Swiggy
at Swiggy
1 video
13 recruiters
Surendra  Motamarri
Posted by Surendra Motamarri
Bengaluru (Bangalore)
8 - 20 yrs
₹50L - ₹80L / yr
skill iconJava
Data Structures
Algorithms
skill iconPython
NOSQL Databases
+6 more
Job description :- PSE at Swiggy not only contribute to the high-level Architecture of several systems but also contribute to the overall success of the product by driving technology and best practices in engineering in their respective teams.- They establish technology vision for respective teams and demonstrate how to solve a deeply complex and hard technical challenge, and help communicate that vision upward (leadership), inward (peers and engineering team) and outward (product & business teams)Job responsibilities :- Coming up with best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team.- Experiment with new & relevant technologies and tools, and drive adoption while measuring yourself on the impact you can create.- Implementation of long term technology vision for your team.- Responsible for end to end architecture, high level design/ low level design of various systems and applications that you are assigned to- Creating architectures & designs for new solutions around existing/new areas- Decide technology & tool choices for your team & be responsible for them.- Driving the adoption of best practices & regular Participation in code reviews, design reviews, architecture discussions.- Technically Hands-on, prior experience with scalable Architecture- Possess 8+ years of software engineering and product delivery experience, with strong- Excellent command over Data Structures and Algorithms- Exceptional coding skills in an Object-Oriented programming language (Java preferred)- Strong problem solving and analytical skills- Experience with web technologies, PHP/ Java, Python, Linux, Apache, MySQL, solr,- Good knowledge of distributed technologies, real time systems of high throughput, low latency and highly scalable systems- Experience with high performance websites catering to millions of daily traffic is a plusCompany profile : - Swiggy is India's largest food ordering and delivery platform. With a vision of Changing the Way India Eats, the company has more than 25,000 active restaurants partners across eleven cities in the country.- Swiggy's innovative technology, large and nimble delivery service, and customer focus enable a host of benefits including lightning fast deliveries, live order tracking, no restrictions on minimum order amounts, and strong customer support. With a huge a customer base and 5lac order per day. Swiggy is redefining the food tech industry.
Read more
GarageBot
at GarageBot
1 recruiter
Rohan Raheja
Posted by Rohan Raheja
Pune
1 - 3 yrs
₹3L - ₹7L / yr
skill iconAndroid Development
skill iconJava
RESTful APIs
skill iconReact Native
1. Understand the current application infrastructure and code design. 2. Design and develop new features in the product as the product evolves to the upcoming market requirements. 3. Design and develop Android infrastructure. 4. Study technological improvements and incorporate the same in the product.
Read more
Paysense Services India Pvt Ltd
Pragya Singh
Posted by Pragya Singh
Mumbai, NCR (Delhi | Gurgaon | Noida)
2 - 6 yrs
₹12L - ₹30L / yr
skill iconNodeJS (Node.js)
skill iconPython
skill iconJava
MySQL
skill iconAmazon Web Services (AWS)
+2 more
About Us:Paysense is Nexus and Jungle funded startup focussed on improving the financial lives of the indian consumer. In an exclusive partnership with India Infoline (IIFL ~$600 mn networth), we are reinventing credit and access to it for the next billion Indian consumers. Traditional banks and lending institutions in India are serving less than 5% of all credit requirements. Primary sources of data on consumer spend and credit behaviour either do not exist, or, are fundamentally broken. We saw this as a challenging opportunity to build out large scale credit system from scratch. Our team comprises of engineers, data scientists and product leaders from Stanford, IIT and UCLA; and we are looking for mission driven team mates who are ambitious, work hard, are super smart and yet humble. If this sounds like you, we’d love to have a chat.About the job:- Backend development at Paysense means writing web systems that receive and process millions of requests per minute. - You will write code that stores and analyzes large scale data in milliseconds: architect and develop data processing and warehouse systems- Develop internal and external platform that powers next generation of credit lending systems- Design tech to build graph/network connecting users- Write systems that are integrated with all leading banks, bureaus and financial institutions.About you:- 2+ years of experience with one of the following is must: Python/Java/nodeJS.- Strong experience with Postgres or another SQL RDBMS.- Working knowledge of AWS or other cloud service.- Experience working in finance domain is a plus.- Experience with Python, Django, or data science toolkits (pandas, scikit, sparkML) is a plus.- Strong CS fundamentals - algorithms, database and systems design.- Degree in CS/Maths from tier-1 engineering institutes.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos