B2B Customer Experience Officer

• Required Education qualification : B.Tech / B.Sc (Candidate who have scored more than 70% Above in academics will be preferred.)
• Need 3–5 years of experience in Quality Assurance & Software Testing
• Candidate should have Strong expertise in JIRA (bug tracking and test management) - (2-3 year)
• Candidate should have Hands-on experience in Manual testing: UI, functional, regression, and integration testing.
• Candidate should have Knowledge of API testing tools (Postman, SoapUI, etc.)
• Candidate should have Familiarity with SQL queries for database validation
• Candidate should have Good understanding of Agile/Scrum methodologies
• Candidate should have Strong analytical, troubleshooting skills
• Candidate should have Good communication skills.

Job Description

We are looking for a dynamic and motivated Sales & Marketing Executive to join our growing team in the facade and building materials domain. This role is ideal for freshers who are eager to learn, build industry relationships, and grow their careers in technical sales and marketing.

Key Responsibilities

• Build and maintain strong professional relationships with architects, consultants, contractors, and developers.
• Prepare and deliver technical presentations to clients, consultants, and project stakeholders.
• Conduct market research to identify industry trends, competitor activities, pricing strategies, and emerging technologies.
• Assist in developing and executing sales and marketing strategies to increase brand visibility and business opportunities.
• Represent the company at trade shows, exhibitions, seminars, and industry networking events.
• Support the sales team in lead generation, follow-ups, and client coordination.
• Maintain accurate records of client interactions, project details, and market feedback.
• Coordinate with internal teams (design, technical, and operations) to ensure smooth execution of projects.

Skills & Competencies

• Basic to strong knowledge of facade systems and building materials such as glass, aluminum, stone, composites, and related products.
• Excellent communication and presentation skills.
• Strong interpersonal skills with the ability to build long-term client relationships.
• Willingness to learn technical products and understand construction industry requirements.
• Self-motivated, proactive, and eager to grow in a sales-oriented role.

Qualifications

• MBA in Marketing / BBA or any relevant degree.
• Freshers are welcome – comprehensive training will be provided.

What We Offer

• Structured training and mentoring for freshers.
• Exposure to the construction, facade, and building materials industry.
• Opportunity to work with leading architects, consultants, and developers.
• Career growth in sales, marketing, and business development.

Web Developer

Job Description

• The web developer will be responsible for providing full life-cycle development (design, coding, and testing) and maintenance of web-based system on Azure
• Candidate should have experience in GitHub, knowledge of DevOps is a plus
• Experienced in designing and implementing web portals, experience with DNN is a plus
• Ability to work with multiple languages including C#, ASP.Net, MVC, Javascript and related libraries, HTML, Complex SQL queries, CSS, BootStrap, JSON
• Experience in Agile project management methodology
• Developing and Delivering Excellent Web based solutions/portals/sites based on customer’s requirement within the stipulated timeline
• The candidate should be flexible to learn new technology and platform and should be creative, innovative for improvement ideas, detail oriented, diligent, and eager to learn and grow

Duties & Responsibilities:

• Understand how FTP server is setup for the site
• Understand business requirements to apply logic to integrate functionalities
• Identify and understand any technical bugs on the server, site, log files or modules and work on resolving the bugs
• Understand system/site technical requirements and suggest enhancements if applicable
• Designing, coding, unit Testing, and integration with Database
• Handle site deployment
• Designing, coding, debugging, technical problem solving, and writing Unit Test cases, etc.

Technical Expertise:

• ASP/ASP.NET/VB.NET/MVC/C#/SQL Server 2012+
• HTML, Javascript, Jquery, CSS, Bootstrap
• GitHub/DevOps, Azure
• Web API/ Web Services, Email Services

Skills and Abilities:

• Be able to work with diverse global teams and in an individual contributor role as needed
• Excellent English written and verbal communication skills (for local team and global stakeholders/team members)
• Strong task management skills including time management, and ability to manage multiple projects simultaneously
• Flexibility required to attend late evening meetings with global team members
• Attention to detail and delivering quality projects and knowledge assets

Responsibilities:

• Work with product owners, managers, and customers to explore requirements and translate use-cases into functional requirements.
• Collaborate with cross-functional teams and architects to design, develop, test, and deploy web applications using ASP. NETCore | Open-source web framework for. NET, . NET Core, and C#.
• Build scalable, reliable, clean code and unit tests for. NET applications.
• Help maintain code quality, organization, and automation by performing code reviews, refactoring, and unit testing.
• Develop integration with third-party APIs and external applications to deliver robust and scalable applications.
• Maintain services, enhance, optimize, and upgrade existing systems.
• Contribute to architectural and design discussions and document design decisions.
• Effectively participate in planning meetings, retrospectives, daily stand-ups, and other meetings as part of the software development process.
• Contribute to the continuous improvement of development processes and practices.
• Resolve production issues, participate in production incident analysis by conducting effective troubleshooting and RCA within the SLA.
• Work with Operations teams on product deployment, issue resolution, and support.
• Mentor junior developers and assist in their professional growth. Stay updated with the latest technologies and best practices.

Requirements:

• 5+ years of experience with proficiency in C# language.
• Bachelor's or master's degree in computer science or a related field.
• Good working experience in. NET Framework, . NET Core, and ASP. NETCore | Open-source web framework for. NET and C#.
• Good understanding of OOP and design patterns - SOLID, Integration, REST, Micro-services, and cloud-native designs.
• Understanding of fundamental design principles behind building and scaling distributed applications.
• Knack for writing clean, readable, reusable, and testable C# code.
• Strong knowledge of data structures and collections in C#.
• Good knowledge of front-end development languages, including JavaScript, HTML5 and CSS.
• Experience in designing relational DB schema, PL/SQL queries performance tuning.
• Experience in working in an Agile environment following Scrum/SAFE methodologies.
• Knowledge of CI/CD, DevOps, containers, and automation frameworks.
• Experience in developing and deploying on at least one cloud environment.
• Excellent problem-solving, communication, and collaboration skills.
• Ability to work independently and effectively in a fast-paced environment.

Must Have:

• Thorough experience (Sr. Developer: 3+ years) in core python as well as the Django framework.
• Deep understanding of designing and implementing REST web services/APIs.
• Ability to address authentication and security constraints efficiently.
• Knowledge about Amazon web services and ability to integrate it.
• Ability to write complex python utility scripts.
• Ability to deliver design documentations whenever needed.
• Knowledge of Version Control using SVN/GIT.
• Ability to analyse, debug and resolve basic to complex problems on-demand (independently).

Nice To Have:

• Knowledge with microservice architecture is a BIG plus.
• Knowledge of the docker platform to serve the applications in docker containers and being able to use docker compose will be a plus.
• Leadership and Time Management skills.

About Us

Rezo.ai is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs

How do we do it

Rezo’s AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, and analyzing customer-agent conversations across multiple channels including voice, email, chat/Whatsapp, and social media, whilst coaching them. 

What Makes You A Good Fit :

• You are passionate about technology and software development
• You are continuously experimenting and learning more
• You love solving problems and digging into complex problems
• You believe in taking decisions as close to the product and technical expertise as possible.
• You believe in creativity, trying new things and learning from your mistakes.
• You believe in sharing insights and helping one another to build an even better user plan.

Key Skills Required:

• 3-8 years of Experience in Java Product Development.
• Good understanding of MYSQL.
• Practitioner of clean code and SOLID principles
• Exposure to GIT and Maven
• Good verbal and written communication skills
• Understands different major language paradigms (Object Oriented and Functional)
• Understanding and Experience with Multi-Threaded Applications
• Prior Experience in a SAAS Product company is a Plus 
• Experience with Managing Team is a plus

Educational Background:

• Bachelor's/Master’s degree in Computer Science Engineering from Tier 1 College is a Plus.

Why You Should Join Rezo.AI

• You will be surrounded by Passionate Team Members with Exposure to Product Building
• You will be learning About various Product Development Cycles
• Big Career Opportunities
• Learning by doing
• The Opportunity of Innovation
• Recognition
• Enhanced Responsibility and Team Management

Cultural fitment 

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/">https://rezo.ai/ for more information

We are looking to add someone to our team of professionals. The ideal candidate will need to have great graphics and content writing experience for SEO purpose. You will be required to build websites with a contact mangement system called wordpress. You will be required to work independently from your home. You must have internet access and a computer. Hours to work is from 2:00 pm to 10:00 M-F. You must be available during that time and you will need to be able to communicate via skype through screen sharing and must speak and understand the English language a plus.
Responsibilities

• English writing skills
• Design, develop and create physical and digital art.
• Develop and maintain web site layouts and designs Wordpress.
• Support in the design of website and web application wireframes, mock-ups and final designs.
• Work with the development team to develop client-side coding.
• Maintain the company social media platforms to include Facebook, Twitter, LinkedIn, Yelp and Google.
• Understanding the client’s needs and business requirements documents.
• Qualifications
• Proficiency in graphic design and layout software such as: Tools within the Adobe Create Cloud.
• Experience with Photoshop, Illustrator and other design and wire-framing tools
• Experience developing images and designs for websites.
• Experience with HTML, CSS and JavaScript
• Understand Content Management System (CMS) such as Drupal or WordPress.
• General knowledge of systems, techniques and processes used in web site design.

Job Type: Full-time