Jobs at Velocity.in
Technical Support Engineer, Velocity
Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner.
Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues
Understand the technical application of the Velocity suite of products and services
Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences
Write it Down: identify and create documentation that Empower Others
What do you need?
3+ years of relevant experience in Customer Success
Have an understanding of web applications, REST APIs, DB Systems
Prior knowledge of DBMS, SQL
Past experience of using tools like Postman, Kibanna,
Strong analytical and problem solving skills.
Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
Team player with solid communication and presentation skills
Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
We are an early stage start-up, building new fintech products for small businesses. Founders are IIT-IIM alumni, with prior experience across management consulting, venture capital and fintech startups. We are driven by the vision to empower small business owners with technology and dramatically improve their access to financial services. To start with, we are building a simple, yet powerful solution to address a deep pain point for these owners: cash flow management. Over time, we will also add digital banking and 1-click financing to our suite of offerings.
We have developed an MVP which is being tested in the market. We have closed our seed funding from marquee global investors and are now actively building a world class tech team. We are a young, passionate team with a strong grip on this space and are looking to on-board enthusiastic, entrepreneurial individuals to partner with us in this exciting journey. We offer a high degree of autonomy, a collaborative fast-paced work environment and most importantly, a chance to create unparalleled impact using technology.
Reach out if you want to get in on the ground floor of something which can turbocharge SME banking in India!
Technology stack at Velocity comprises a wide variety of cutting edge technologies like, NodeJS, Ruby on Rails, Reactive Programming,, Kubernetes, AWS, NodeJS, Python, ReactJS, Redux (Saga) Redis, Lambda etc.
Responsible for building data and analytical engineering pipelines with standard ELT patterns, implementing data compaction pipelines, data modelling and overseeing overall data quality
Work with the Office of the CTO as an active member of our architecture guild
Writing pipelines to consume the data from multiple sources
Writing a data transformation layer using DBT to transform millions of data into data warehouses.
Implement Data warehouse entities with common re-usable data model designs with automation and data quality capabilities
Identify downstream implications of data loads/migration (e.g., data quality, regulatory)
What To Bring
3+ years of software development experience, a startup experience is a plus.
Past experience of working with Airflow and DBT is preferred
2+ years of experience working in any backend programming language.
Strong first-hand experience with data pipelines and relational databases such as Oracle, Postgres, SQL Server or MySQL
Experience with DevOps tools (GitHub, Travis CI, and JIRA) and methodologies (Lean, Agile, Scrum, Test Driven Development)
Experienced with the formulation of ideas; building proof-of-concept (POC) and converting them to production-ready projects
Experience building and deploying applications on on-premise and AWS or Google Cloud cloud-based infrastructure
Basic understanding of Kubernetes & docker is a must.
Experience in data processing (ETL, ELT) and/or cloud-based platforms
Working proficiency and communication skills in verbal and written English.
We are looking for a young person who wants to join a fast growing start up to work with Co-Founders to drive the org-wide goal setting and planning process, developing Strategy and growth road map
Assist CEO in institutionalizing people management and org structure, and contributing to shaping strategies across the teams
Analyze and determine key insights from key business drivers, competitive environment, trends and operating metrics
Contribute to complex and time-critical projects by quickly understanding the context and developing a prioritized approach for resolution
Coordinate with different functions within the organization - growth, product, engineering among, credit and others in the deployment of the business initiatives identified
Ideate, plan and oversee implementation of new ideas and business critical projects
Graduate and master’s degree from tier 1 Institutes and worked earlier with big3 companies like (The Bain, McKinsey , BCG and Kearney )
Min 3 – 6years of Chief of Staff experience after completing your graduate degree
Outstanding record of academic achievement and Demonstrated aptitude for Corporate Strategy
Proven record of leadership in a work setting and/or through extracurricular activities •
Exceptional analytical and quantitative problem-solving skills
Ability to work collaboratively in a team environment
Ability to work effectively with people at all senior levels in an organization
Ability to communicate complex ideas effectively – both verbally and in writing – in English
- Leading and managing debt partnerships: by building and leveraging networks with NBFCs, banks, other financial institutions and rating agencies.
- Developing a solid knowledge of lending products to work on structuring NBFC partnerships for the firm
- Create a systematic, process-driven approach to debt partner outreach and relationship management
- Maintain required data in desired format, keep reporting key performance metrics and keep the data pack up to date.
- Research debt partners, identify key players, understand their products and create a compelling case for Velocity partnership.
- Negotiate and finalize deals in accordance with company’s guidelines and policies
- Deliver a great experience to our partners when working with our organization - you will represent our brand and be our partners’ liaison internally
- Forecast, measure, and report the results of various debt partnerships
- Keep a great ongoing relationship with current debt partners and offer new ways to grow the partnership
- 4 to 10 years of previous work experience in debt partnerships
- Experience and network in the Financial services / Fintech ecosystem preferred
- Understands capital requirements, reporting etc. from an NBFC perspective
- Display an understanding of product, credit risk, credit and collections policies
- Outstanding communication and interpersonal skills
- Excellent organizational and time management skills
- Strategic thinker with a networking aptitude
- Great multitasking skills
We are a VC funded fintech startup based in Bangalore with the audacious goal of building the future of business financing. The founders are IITB and IIMA alumni with past experience at McKinsey, Elevation Capital (previously SAIF Partners), Taskbob, Acko and Hackerrank. We are growing rapidly and looking to build a strong team to join us in this journey. We promise:
- An exciting work environment
- Non-hierarchical, performance driven culture
- Rapid growth and learning opportunity
- Competitive salary
- Comprehensive medical insurance coverage
- Significant ESOPs under an employee friendly ESOP policy
Be responsible for the design, development, quality, and delivery of initiatives for the team
Recruit great engineers, in collaboration with Velocity’s recruiting team
Define the technology roadmap for the team and liaison with the business teams and product managers to shape the business OKR planning
Oversee agile delivery processes and adoption of milestone-based execution; proactively lead stakeholders communications related to deliverables and risks
Research and identify emerging technologies to define long-term engineering initiatives
Lead and mentor your team, taking them to the next level of technical expertise and inspiring a team culture of ownership, accountability, data-based decisions, continuous improvement, and blameless retrospectives
Work closely with Engineering Leaders, Managers; Product Management, Business Development and Operation teams, and enable them by providing
You set up best practices for development and champion their adoption and at the same time Architect & design technically robust, flexible and scalable solutions.
Perform regular performance evaluation and share and seek feedback.
What to bring
At least 5 years of experience in software development and delivery, with in-depth knowledge of software architectures; must have at least 2 years of experience in leading small and mid-sized development teams for the technology ( Golang, Python)
Great project management skills to lead and juggle multi-engineer projects and deliver high-quality projects on time
BTech, MTech, or PhD in Computer Science or a related technical discipline (or equivalent) from Tier 1 Institutions like IIT, NIT, BIT
Past experience with startups and fast paced environments is an added advantage
Excellent leadership skills to mentor the engineers under you.
Track record of leading productive engineering teams
You lead by example, by setting the right context, and by helping teammates do their best work
Deep understanding of technologies and architecture in a highly scalable and available set-up.
Good communication skills in verbal and written English.
Should be preferred from only product company background
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