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Customer Support Jobs in Mumbai

Explore top Customer Support Job opportunities in Mumbai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Sales Executive
Sales Executive

via Ithaka
Founded 2015
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Mumbai
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1 - 3 years
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Best in industry2 - 3 lacs/annum

Our Sales Ninjas are experts in the travel and leisure industry, helping consumers globally to take the vacations of their dreams. In this role, you will leverage your love of travel to deliver outstanding customer service to our member, and reach the team’s monthly goals. #What Ithaka does: On Ithaka, travellers can fully personalise their trip plans by chatting with experienced travellers and travel wizards. We're talking deep personalisation through a conversation that flows like between 2 friends. #What your role will involve: - Price customized itineraries on the go using our in-house platforms for flights, hotels & activities - Ensure continuous generation of revenues by selling Holiday Packages (FIT) for the outbound trips (Europe / Southeast Asia / Middle East Destinations to cover a few) - Effectively drive sales to meet organisation monthly, quarterly targets using our in-house platforms and/or calls - Manage customer life-cycle, ongoing support around customer service levels - Work closely with the ticketing team to ensure effective and efficient fulfilment of bookings till the trip is complete - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution #Requirements: - Graduation in any discipline with 1-3 years of experience a high sales focus role - Excellent communication in English and customer engagement skills - Excellent problem solving and negotiation skills - Preferred prior experience in selling International Holiday Deals - Preferred Graduate/IATA with Travel and Tourism diploma - Tech savvy and able to learn new technologies and tools quickly - Can-do attitude and the ability to think on your feet - Ability to solve complex problems quickly, inventively and resourcefully. - Willing to work in alternating shifts - Located or willing to relocate to Mumbai #Compensation: .2.8L- 3L PA . AWESOME TRAVEL PERK: When you are ready (roughly 6-8 months in), you will be sent on a working holiday to an exotic country in South East Asia, fully paid for! #Ithaka's Culture At Ithaka, we believe in building an environment where everyone can take ownership and thrive in their roles. Coming to work should be a top motivation and not a drag every morning. Find out what's it like working here: https://careers.ithaka.travel/ (Please do not apply without going through this)

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Customer Service & Operations Executive
Customer Service & Operations Executive

Founded 2016
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Mumbai
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3 - 7 years
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Best in industry2 - 3 lacs/annum

The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English

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Support Specialist
Support Specialist

Founded 2017
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Navi Mumbai
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1 - 3 years
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Best in industry2 - 5 lacs/annum

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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Support Specialist
Support Specialist

Founded 2017
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Navi Mumbai, Mumbai
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0 - 3 years
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Best in industry2 - 4 lacs/annum

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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Head - Sales - Flagship Properties - IIT/NIT/IIM
Head - Sales - Flagship Properties - IIT/NIT/IIM

Founded 2012
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Mumbai
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4 - 10 years
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Best in industry15 - 30 lacs/annum

At Bookeventz Flagship, we are looking for Dynamic individuals who likes taking Ownership and Building a Business Vertical with a strong Customer-Focus to help us become the most trusted brand of Venues in India.Job objectives :- Manager PnL for Flagship Properties of a City for the Company- Drive the offline channels and close liaising with the online team to ensure meeting targets- Building Sustainable demand channels from a long term perspective- Monitoring key performance metrics of the Sales team and drive bookings- Build relationship with the Property owners and discuss on how to increase occupancy at the Property- Overlooking Operations (quality of service & escalations) during Events and ensuring high quality of customer experience - Build a highly engaged and energetic team strive for success- Creating new processes to improve operational efficienciesWe are looking for someone who :- Is passionate about Sales and loves driving Growth for the Company- Likes building a team, setting up processes and driving nos. from them- Has prior experience of leading a sales team (min 3yrs), setting up Processes and KRAs for them- Is good with Analysing data, bringing out Inferences and incorporating changes in the process - Has Good Communication and Negotiation SkillsAbout Bookeventz Flagship :At Bookeventz.com, we are building India's largest chain of Trusted Event Venues with assured quality and service at best price. We are reforming the way Customer books a Venue for their Events and the whole Event Experience at our Flagship Properties.Dream, build and iterate. That's our mantra. Be a part of the team who will re-define Event Booking Experience!

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General Manager - Sales - IIT/NIT/IIM
General Manager - Sales - IIT/NIT/IIM

Founded 2012
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Mumbai
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4 - 8 years
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Best in industry12 - 24 lacs/annum

GM Sales- Bookeventz Flagship VenuesAt Bookeventz Flagship, we are looking for Dynamic individuals who likes taking Ownership and Building a Business Vertical with a strong Customer-Focus to help us become the most trusted brand of Venues in India.Job objectives :- Manager PnL for Flagship Properties of a City for the Company- Drive the offline channels and close liaising with the online team to ensure meeting targets- Building Sustainable demand channels from a long term perspective- Monitoring key performance metrics of the Sales team and drive bookings- Build relationship with the Property owners and discuss on how to increase occupancy at the Property- Overlooking Operations (quality of service & escalations) during Events and ensuring high quality of customer experience - Build a highly engaged and energetic team strive for success - Creating new processes to improve operational efficienciesWe are looking for someone who :- Is passionate about Sales and loves driving Growth for the Company- Likes building a team, setting up processes and driving nos. from them- Has prior experience of leading a sales team (min 3yrs), setting up Processes and KRAs for them- Is good with Analysing data, bringing out Inferences and incorporating changes in the process - Has Good Communication and Negotiation SkillsAbout Bookeventz Flagship:At Bookeventz.com, we are building India's largest chain of Trusted Event Venues with assured quality and service at best price. We are reforming the way Customer books a Venue for their Events and the whole Event Experience at our Flagship Properties.Dream, build and iterate. That's our mantra. Be a part of the team who will re-define Event Booking Experience!

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General Manager - Business Development - IIT/IIM/MDI
General Manager - Business Development - IIT/IIM/MDI

Founded 2012
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Mumbai
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2 - 5 years
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Best in industry12 - 20 lacs/annum

BookEventz.com is a one-stop solution to book complete event package online which includes venue, caterer, themes and ancillary services (DJs, artists, photographers, et al). It helps corporates/individuals to handpick venues and other services that are best matched as per their needs and users to find ideal places for board meetings, conferences and special occasions like wedding, reception and birthday party.Looking for an entrepreneur who wants to build and manage a unit within Bookeventz.com. Bookeventz is India's leading Event Booking platform. Present in 11 cities with 5000+ vendors on-board and have served over 50,000 customers. We are looking for go-getters, who are passionate about what they do and who likes building businesses from scratch. Task is to Set-up Event Planning and Execution Vertical for the Company which is poised to execute highest number of events in the Country.KRAs - Set up Event Planning and Execution Vertical and ensure we have 100% Customer Satisfaction.It will involve setting up 3 teams and driving them :1. Supply side team - Selecting and Contracting Vendors who will work under Bookeventz banner2 Customer Service team who will understand customer's requirement and flow of events, suggest them relevant options and cross sell all services required3. Operations team - who will cordinate and execute the events seamlessly- Good Leadership quality, Great Execution capabilities, Very Process Oriented and Great Negotiation skills, We are looking for someone who resonates with these qualities.- Come be a part of the team that is re-defining the Event Booking Experience!

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Business Development Manager
Business Development Manager

Founded 2016
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Mumbai, San Francisco, Los Angeles California
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2 - 4 years
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Best in industry10 - 15 lacs/annum

Sales Executive Do you thrive on working with the cutting edge technology? Working with innovators in the early stages of ideas, products, and platforms? Do you want to transform an industry? Crave new challenges, hard problems using the latest in battery technology? At ION Energy we are building the world’s most advanced battery management and intelligence platform. ION was founded by a team of PhD's with decades of experience in advanced electronics and battery systems. Our groundbreaking and patented BMS technology acts as the core of high-performance applications like Electric Vehicles, Telecom Towers, DataCentres & More. As a Sales Executive at ION Energy you will be responsible for identifying and establishing contact with potential customers for battery management and intelligence systems. You will drive the prospected through the sales funnel and be fully responsible for lead conversion. You will also be required to travel around the world visiting & exhibiting our platform at leading trade shows. What you will do: You will initiate and lead the sales conversation as SPOC for new inbound leads/prospective customers Work independently as part of salesforce to achieve team & individual business goals Grow revenue & gain market share in the BMS & Analytics business Serve as the lead point of contact for all assigned customers & account management matters Build and maintain strong, long-lasting customer relationships with Automotive OEMs and Tier 1 Battery Suppliers Ensure the timely and successful delivery of our solutions according to customer needs and objectives Coordinate customer service and technical support teams to support customers Provide regular sales forecast & reports This is you: BSc or Masters in Engineering (Electronics preferred) Knowledge of Automotive Electronics, Lithium-Ion Batteries, Battery Management Systems (Preferred) 2+ years of enterprise sales OR sales experience with Automotive component supplier Proven track record of meeting and exceed revenue targets Ability to quickly understand complex problems and package custom solutions for customers Self-Starter executive, capable of taking a sales conversation from start to finish line Ability to prioritize multiple customers, projects and adhere to business-critical deadlines Excellent written and verbal communication for international sales Our culture is founded on ensuring openness, extreme ownership, full responsibility and unfiltered honesty. We value excellence and look for strengths, resilience, curiosity and above all, moral fibre. Come join a high performance team dedicated to accelerate the Earth’s transition to an all-electric future.

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