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Customer Support Jobs in Mumbai

Explore top Customer Support Job opportunities in Mumbai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Talented DevOps Supervisor with wide skills in programing and support
Talented DevOps Supervisor with wide skills in programing and support

Founded 1989
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Remote, NCR (Delhi | Gurgaon | Noida), Hyderabad, Pune, Thiruvananthapuram, Mumbai, Mysore, Bengaluru (Bangalore), anywhere you want to be
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3 - 9 years
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Best in industry7 - 15 lacs/annum

This is a very interesting job.   Our ~30 year old company seeks a generalist...somebody who can take on a variety of tasks.  For example:  Keeping our infrastructure running while providing  technical and customer support won't keep you fully busy...our software and infrastructure is that good.   So we'd like someone who can also program and manage a small team.

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Sales Role
Sales Role

Founded 2016
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Mumbai
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0 - 3 years
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Best in industry2 - 4 lacs/annum

Fresher - Sales TeamAbout Eduvanz :Eduvanz is a technology-driven financial services firm founded by Leading Experts including IIT/IIM alumni. Eduvanz connects Skills Seekers with Skills Providers; Students & Freshers with Training Institutes and those looking to gain new skills with those imparting those skills. In short, Eduvanz is building innovative financial solutions to help thousands of Indians to get the skills they desire from the Institutes they choose to build the career they dream of. What Are We Looking For : Relationship ManagersEduvanz is looking for smart, young and potential Leaders to join its Sales & Marketing Team. If you have a passion for people, a knack for managing high-pressure situations and want to make a difference in lives of people, we want to meet you. You will Succeed at Eduvanz if :- You like meeting new people and exchanging ideas with them- Sales Experience - Strong Communicator (English is a Must + Preferably any secondary Language) - Results-oriented and have a history to achieving your goals - A Team Player and likes to handle high-pressure situationsCore Skills Required :- Customer Handling and Client Retention Skills for Small Ticket Loans - Have experience in planning and executing strategies to acquire Students interested in taking loans to study- Take Charge of given accounts and be responsible for growing the number of Admissions for those accounts- Presenting insights & actionable strategies to Clients/ Account Managers and persuade them to execute new campaigns - Trouble Shoot / Problem solve for students loan applications and building complete loan application filesCandidate needs to get their own laptop to work. Please send your updated resume along with a cover letter stating your area of expertise also mention your CTC and expected salary

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Customer Support executive
Customer Support executive

Founded 2017
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Mumbai
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1 - 6 years
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Best in industry2 - 6 lacs/annum

Query Handling And Troubleshooting Track & effectively address queries with timeliness and accuracy. Answer incoming queries over phone and emails Customer Relations Resolve any customer complaints in a prompt and professional manner. Collaborate to ensure customer satisfaction. CRM Software Should be able to work, manage & maintain the CRM software. Coordinate with internal managers for updating data Maintain complete and accurate customer correspondence data.

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Associate - Customer Solutions - Customer Service
Associate - Customer Solutions - Customer Service

Founded 2015
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Mumbai
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1 - 3 years
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Best in industry5 - 6 lacs/annum

Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

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Customer Solutions Associate
Customer Solutions Associate

Founded 2015
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Mumbai
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1 - 3 years
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Best in industry5 - 6 lacs/annum

Branch Overview  Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.   Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job OverviewThis role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.Responsibilities Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility) Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility) Servicing & Collections - Proactively reaching out to borrowers who have missed payments Product - Escalating customer feedback and IT bugs to help improve our product Finance - Manage refunds, repayments, and other payment processes General - various administrative projects as needed Qualifications 1-2 years of previous job experience in customer service Passionate about our mission and our customers Highly entrepreneurial, proactive, and willing to get your hands dirty Excellent communication skills, both oral and written Good grammar, spelling and punctuation Driven by data and highly analytical, good understanding of excel preferred Good typing speed (ideally above 45 wpm) Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays   Typing Speed Test- Please follow instructions below You are required to take an online typing speed test through the link below Go to http://www.typingtest.com/ to complete a type speed test. On the left, select English, 1 minute, and Aesop's Fables. Click the green "Start Test" button. Please upload a screen shot of your typing test results as part of your cover letter.  Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1

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Sales Executive
Sales Executive

via Ithaka
Founded 2015
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Mumbai
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1 - 3 years
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Best in industry2 - 3 lacs/annum

Our Sales Ninjas are experts in the travel and leisure industry, helping consumers globally to take the vacations of their dreams. In this role, you will leverage your love of travel to deliver outstanding customer service to our member, and reach the team’s monthly goals. #What Ithaka does: On Ithaka, travellers can fully personalise their trip plans by chatting with experienced travellers and travel wizards. We're talking deep personalisation through a conversation that flows like between 2 friends. #What your role will involve: - Price customized itineraries on the go using our in-house platforms for flights, hotels & activities - Ensure continuous generation of revenues by selling Holiday Packages (FIT) for the outbound trips (Europe / Southeast Asia / Middle East Destinations to cover a few) - Effectively drive sales to meet organisation monthly, quarterly targets using our in-house platforms and/or calls - Manage customer life-cycle, ongoing support around customer service levels - Work closely with the ticketing team to ensure effective and efficient fulfilment of bookings till the trip is complete - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution #Requirements: - Graduation in any discipline with 1-3 years of experience a high sales focus role - Excellent communication in English and customer engagement skills - Excellent problem solving and negotiation skills - Preferred prior experience in selling International Holiday Deals - Preferred Graduate/IATA with Travel and Tourism diploma - Tech savvy and able to learn new technologies and tools quickly - Can-do attitude and the ability to think on your feet - Ability to solve complex problems quickly, inventively and resourcefully. - Willing to work in alternating shifts - Located or willing to relocate to Mumbai #Compensation: .2.8L- 3L PA . AWESOME TRAVEL PERK: When you are ready (roughly 6-8 months in), you will be sent on a working holiday to an exotic country in South East Asia, fully paid for! #Ithaka's Culture At Ithaka, we believe in building an environment where everyone can take ownership and thrive in their roles. Coming to work should be a top motivation and not a drag every morning. Find out what's it like working here: https://careers.ithaka.travel/ (Please do not apply without going through this)

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Customer Service & Operations Executive
Customer Service & Operations Executive

Founded 2016
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Mumbai
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3 - 7 years
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Best in industry2 - 3 lacs/annum

The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English

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Support Specialist
Support Specialist

Founded 2017
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Navi Mumbai
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1 - 3 years
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Best in industry2 - 5 lacs/annum

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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Support Specialist
Support Specialist

Founded 2017
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Navi Mumbai, Mumbai
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0 - 3 years
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Best in industry2 - 4 lacs/annum

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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Head - Sales - Flagship Properties - IIT/NIT/IIM
Head - Sales - Flagship Properties - IIT/NIT/IIM

Founded 2012
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Mumbai
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4 - 10 years
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Best in industry15 - 30 lacs/annum

At Bookeventz Flagship, we are looking for Dynamic individuals who likes taking Ownership and Building a Business Vertical with a strong Customer-Focus to help us become the most trusted brand of Venues in India.Job objectives :- Manager PnL for Flagship Properties of a City for the Company- Drive the offline channels and close liaising with the online team to ensure meeting targets- Building Sustainable demand channels from a long term perspective- Monitoring key performance metrics of the Sales team and drive bookings- Build relationship with the Property owners and discuss on how to increase occupancy at the Property- Overlooking Operations (quality of service & escalations) during Events and ensuring high quality of customer experience - Build a highly engaged and energetic team strive for success- Creating new processes to improve operational efficienciesWe are looking for someone who :- Is passionate about Sales and loves driving Growth for the Company- Likes building a team, setting up processes and driving nos. from them- Has prior experience of leading a sales team (min 3yrs), setting up Processes and KRAs for them- Is good with Analysing data, bringing out Inferences and incorporating changes in the process - Has Good Communication and Negotiation SkillsAbout Bookeventz Flagship :At Bookeventz.com, we are building India's largest chain of Trusted Event Venues with assured quality and service at best price. We are reforming the way Customer books a Venue for their Events and the whole Event Experience at our Flagship Properties.Dream, build and iterate. That's our mantra. Be a part of the team who will re-define Event Booking Experience!

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General Manager - Sales - IIT/NIT/IIM
General Manager - Sales - IIT/NIT/IIM

Founded 2012
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Mumbai
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4 - 8 years
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Best in industry12 - 24 lacs/annum

GM Sales- Bookeventz Flagship VenuesAt Bookeventz Flagship, we are looking for Dynamic individuals who likes taking Ownership and Building a Business Vertical with a strong Customer-Focus to help us become the most trusted brand of Venues in India.Job objectives :- Manager PnL for Flagship Properties of a City for the Company- Drive the offline channels and close liaising with the online team to ensure meeting targets- Building Sustainable demand channels from a long term perspective- Monitoring key performance metrics of the Sales team and drive bookings- Build relationship with the Property owners and discuss on how to increase occupancy at the Property- Overlooking Operations (quality of service & escalations) during Events and ensuring high quality of customer experience - Build a highly engaged and energetic team strive for success - Creating new processes to improve operational efficienciesWe are looking for someone who :- Is passionate about Sales and loves driving Growth for the Company- Likes building a team, setting up processes and driving nos. from them- Has prior experience of leading a sales team (min 3yrs), setting up Processes and KRAs for them- Is good with Analysing data, bringing out Inferences and incorporating changes in the process - Has Good Communication and Negotiation SkillsAbout Bookeventz Flagship:At Bookeventz.com, we are building India's largest chain of Trusted Event Venues with assured quality and service at best price. We are reforming the way Customer books a Venue for their Events and the whole Event Experience at our Flagship Properties.Dream, build and iterate. That's our mantra. Be a part of the team who will re-define Event Booking Experience!

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