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Work at top Indian companies and global startups in 2020 - Check it out

Customer Support Jobs in Mumbai

Explore top Customer Support Job opportunities in Mumbai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Presales Executive - Customer Service
Presales Executive - Customer Service

Founded 2019
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Mumbai
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0 - 5 years
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Job Description: The candidate will be responsible to engage with HNI and NRI customers who are looking to buy Premium property in and around Mumbai with the ticket size upwards Rs.2.5 Crore. She will be responsible to understand the requirement of customers and fix a meeting for our Sales Team with them. Roles and Responsibility: New lead generation for creating pipeline of prospective HNI and NRI customers. Understand the requirement and fix meetings with prospective HNI / NRI customers to present premium and luxurious projects in and around Mumbai, following up the sales proposals and deliver monthly precise and up to date sales reports. Enhance Product knowledge by market research for better deliverable. Responsible for MIS, monitoring all documentation, agreements and registrations as well as monitoring payments. Ensure uniform customer experience through standardized processes and handhold the customer through the post sales process upto possession. To lead and implement customer delight initiatives e.g. welcome kits for new customers, prompt allotment letters Job Location: Chandivali, Mumbai. Company Profile: TreasureLand being into real estate segment consists of a robust and committed team of professionals with fresh ideas in conceptualizing, designing, construction and marketing. We act as a backbone to developers and investors who understand the potential in real estate market and are looking for subject matter experts in the niche.The company has executed several projects in Jaipur, Bangalore, Mumbai and Pune. As the company is growing exponentially with an annual turnover of Rs.8Cr+, it is looking for individuals who are dynamic and are willing to lead PAN India expansion.Website: www.treasureland.in

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Customer Support Executive
Customer Support Executive

Founded 2018
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Navi Mumbai, Mumbai
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0 - 2 years
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Employee need to attend the calls and help the existing customer with there queries . There are no Targets  No sales Inbound Process. Facility : Pick and drop Rotational Shifts Rotational offs Bank Holidays offs

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Operations Associate
Operations Associate

Founded 2017
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Mumbai
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1 - 2 years
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Best in industry{{renderSalaryString({min: 100000, max: 200000, duration: "undefined", currency: "INR", equity: false})}}

About Unifynd TechnologiesUniFynd Technologies Pvt. Ltd. is a technology-centric company focused on building innovative technology solutions. At UniFynd, we also actively consult and invest in early-stage startups and SMEs. We value positive energy, continuous learning, and clear communication and are committed to building a diverse and inclusive environment for people from all backgrounds.Are you a Fynder?We want to build beautiful products; by building a collaborative work environment that fosters creativity, promotes innovation and rewards team work. We’re in search of intelligent, motivated and interesting, young people who want to be part of a committed team in a fast-paced, hands-on start up in Mumbai, India.Unifynd Technologies is looking for driven and self-motivated individuals who are eager to pursue a career in business strategy, marketing and business administration. The ideal candidate should have a keen analytical mind and strong communications and presentation skills.ResponsibilitiesYou are required to be present, ready and committed to everything on your plate. Based on your skills and interests, you will be required to add value to different projects and operations.• Build long-lasting relations with retailers and consumers• Research, study and evaluate potential opportunities• Create quality presentations to onboard respective vendors and retailers• Ability to prioritize, delegate and deliver work in a timely manner• Communicate, extract value and increase participation with retailers• Work with on-boarded retailers to add value to their participation• Travel and coordinate with other business functions• Assist and support the management of the companyEducation & Experience• Bachelors Degree from recognized University• Previous experience in Operations, Customer Service, Data Management(is recommended)• Ability to coordinate and assist various business functions• Proficiency and aptitude for sales and customer relations• Competency in creating and giving presentations• Strong communication and time-management skillsTechnical Skills:Strong Verbal and Written CommunicationComputer Skills: MS Word, MS Excel , MS PowerpointQualities: Communications, Leadership, Time-Management, Thoroughness, Drive

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International business developer
International business developer

Founded 2017
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Remote, Pune, Mumbai, Indore
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2 - 9 years
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International marketing Business development Oem management Warehousing management FundingEstablishing new contacts End to end sales cycle.

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Customer Support executive
Customer Support executive

Founded 2018
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Navi Mumbai, Mumbai
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0 - 3 years
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Role : Employee need to attend the calls and help the existing customer with there queries . There are no Targets , No sales . It’s totally a Inbound Process.   Salary: Fresher : 15K IN HAND , CTC-17K Experienced: Hike 15-25%   Facility : Pick and drop Rotational Shifts Rotational offs Bank Holidays offs

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Customer Support executive
Customer Support executive

Founded 2007
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Remote, Malad, Mumbai
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0 - 1 years
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Best in industry{{renderSalaryString({min: 100000, max: 200000, duration: "undefined", currency: "INR", equity: false})}}

Hiring for Customer Care Department (Purely inbound process) NO SALES NO TARGETEnglish + Tamil/Kannada & HindiGood with communicationReqiured Male candidatesHsc/Grads Fresher can applyShift timing : 8am to 11pm (Any 9hrs shift)Job Location : Malad westwho can join us spot

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Customer Support executive
Customer Support executive

Founded 2017
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Mumbai
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1 - 6 years
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Query Handling And Troubleshooting Track & effectively address queries with timeliness and accuracy. Answer incoming queries over phone and emails Customer Relations Resolve any customer complaints in a prompt and professional manner. Collaborate to ensure customer satisfaction. CRM Software Should be able to work, manage & maintain the CRM software. Coordinate with internal managers for updating data Maintain complete and accurate customer correspondence data.

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Associate - Customer Solutions - Customer Service
Associate - Customer Solutions - Customer Service

Founded 2015
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Mumbai
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1 - 3 years
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Best in industry{{renderSalaryString({min: 500000, max: 600000, duration: "undefined", currency: "INR", equity: false})}}

Branch Overview :- Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.- Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job Overview : This role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.ResponsibilitiesCustomer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)Servicing & Collections - Proactively reaching out to borrowers who have missed paymentsProduct - Escalating customer feedback and IT bugs to help improve our productFinance - Manage refunds, repayments, and other payment processesGeneral - various administrative projects as neededQualifications :- 1-2 years of previous job experience in customer service- Passionate about our mission and our customers- Highly entrepreneurial, proactive, and willing to get your hands dirty- Excellent communication skills, both oral and written- Good grammar, spelling and punctuation- Driven by data and highly analytical, good understanding of excel preferred- Good typing speed (ideally above 45 wpm)- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays- Branch International is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.

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Customer Solutions Associate
Customer Solutions Associate

Founded 2015
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Mumbai
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1 - 3 years
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Best in industry{{renderSalaryString({min: 500000, max: 600000, duration: "undefined", currency: "INR", equity: false})}}

Branch Overview  Branch delivers world-class financial services to the mobile generation. With offices in San Francisco, Lagos, Mexico City, Mumbai and Nairobi, Branch is a for-profit socially conscious company that uses the power of data science to reduce the cost of delivering financial services in emerging markets. We believe that everyone, everywhere deserves fair financial access. The rapid spread of smartphones presents an opportunity for the world's emerging middle class to access banking options and achieve financial flexibility.   Branch's mission-driven team is led by founder and former CEO of Kiva.org. The company presents a rich opportunity for our team members to drive meaningful growth in rapidly evolving and changing markets. Most recently, Branch announced its Series C and has garnered more than $100M in funding with investments from leading Silicon Valley firms.Job OverviewThis role will focus mostly on customer service and loan review to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.Responsibilities Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility) Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility) Servicing & Collections - Proactively reaching out to borrowers who have missed payments Product - Escalating customer feedback and IT bugs to help improve our product Finance - Manage refunds, repayments, and other payment processes General - various administrative projects as needed Qualifications 1-2 years of previous job experience in customer service Passionate about our mission and our customers Highly entrepreneurial, proactive, and willing to get your hands dirty Excellent communication skills, both oral and written Good grammar, spelling and punctuation Driven by data and highly analytical, good understanding of excel preferred Good typing speed (ideally above 45 wpm) Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays   Typing Speed Test- Please follow instructions below You are required to take an online typing speed test through the link below Go to http://www.typingtest.com/ to complete a type speed test. On the left, select English, 1 minute, and Aesop's Fables. Click the green "Start Test" button. Please upload a screen shot of your typing test results as part of your cover letter.  Apply here: https://hire.withgoogle.com/public/jobs/branchco/view/P_AAAAAAFAAGKIzCHGAVHhy1

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Customer Service & Operations Executive
Customer Service & Operations Executive

Founded 2016
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Mumbai
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3 - 7 years
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The purpose of this job is to manage the CRM for the business. Build client relationships, deal with customer queries, confirm customer orders, convert repeat orders. The person will be liasing with the accounts team and COO directly. We are looking for someone to also help provide efficiency in the system. Key Responsibilities: a) Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. b) Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. c) Process orders, forms and applications.Follow up to ensure that appropriate actions were taken on customers' requests. d) Refer unresolved customer grievances or special requests to designated departments for further investigation e) Maintain Customer Database and data management f) Ensure operational assistance by supervising order packaging g) Dealing with third-party platforms to ensure stock levels are maintained h) Manage whatsapp queries and process orders i) Daily, Weekly and Monthly Reporting Required Qualifications Education Qualifications: Basic – Class XII School Leaving Certificate and secretarial diploma. Preferred – a graduate degree in any discipline or diploma in business studies Experience: • Minimum of 1-2 years work experience in a customer service role • Highly competent in Microsoft Office i.e., Word, Excel • Typing speed and accuracy ie. typing minimum 60-70 wpm • Previous customer care experience • Able to use emails and whatsapp and communicate • Ability to communicate in Hindi and English

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Support Specialist
Support Specialist

Founded 2017
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Navi Mumbai
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1 - 3 years
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Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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Support Specialist
Support Specialist

Founded 2017
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Navi Mumbai, Mumbai
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0 - 3 years
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Best in industry{{renderSalaryString({min: 200000, max: 400000, duration: "undefined", currency: "INR", equity: false})}}

Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly

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Head - Sales - Flagship Properties - IIT/NIT/IIM
Head - Sales - Flagship Properties - IIT/NIT/IIM

Founded 2012
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Mumbai
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4 - 10 years
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Best in industry{{renderSalaryString({min: 1500000, max: 3000000, duration: "undefined", currency: "INR", equity: false})}}

At Bookeventz Flagship, we are looking for Dynamic individuals who likes taking Ownership and Building a Business Vertical with a strong Customer-Focus to help us become the most trusted brand of Venues in India.Job objectives :- Manager PnL for Flagship Properties of a City for the Company- Drive the offline channels and close liaising with the online team to ensure meeting targets- Building Sustainable demand channels from a long term perspective- Monitoring key performance metrics of the Sales team and drive bookings- Build relationship with the Property owners and discuss on how to increase occupancy at the Property- Overlooking Operations (quality of service & escalations) during Events and ensuring high quality of customer experience - Build a highly engaged and energetic team strive for success- Creating new processes to improve operational efficienciesWe are looking for someone who :- Is passionate about Sales and loves driving Growth for the Company- Likes building a team, setting up processes and driving nos. from them- Has prior experience of leading a sales team (min 3yrs), setting up Processes and KRAs for them- Is good with Analysing data, bringing out Inferences and incorporating changes in the process - Has Good Communication and Negotiation SkillsAbout Bookeventz Flagship :At Bookeventz.com, we are building India's largest chain of Trusted Event Venues with assured quality and service at best price. We are reforming the way Customer books a Venue for their Events and the whole Event Experience at our Flagship Properties.Dream, build and iterate. That's our mantra. Be a part of the team who will re-define Event Booking Experience!

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General Manager - Sales - IIT/NIT/IIM
General Manager - Sales - IIT/NIT/IIM

Founded 2012
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Mumbai
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4 - 8 years
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Best in industry{{renderSalaryString({min: 1200000, max: 2400000, duration: "undefined", currency: "INR", equity: false})}}

GM Sales- Bookeventz Flagship VenuesAt Bookeventz Flagship, we are looking for Dynamic individuals who likes taking Ownership and Building a Business Vertical with a strong Customer-Focus to help us become the most trusted brand of Venues in India.Job objectives :- Manager PnL for Flagship Properties of a City for the Company- Drive the offline channels and close liaising with the online team to ensure meeting targets- Building Sustainable demand channels from a long term perspective- Monitoring key performance metrics of the Sales team and drive bookings- Build relationship with the Property owners and discuss on how to increase occupancy at the Property- Overlooking Operations (quality of service & escalations) during Events and ensuring high quality of customer experience - Build a highly engaged and energetic team strive for success - Creating new processes to improve operational efficienciesWe are looking for someone who :- Is passionate about Sales and loves driving Growth for the Company- Likes building a team, setting up processes and driving nos. from them- Has prior experience of leading a sales team (min 3yrs), setting up Processes and KRAs for them- Is good with Analysing data, bringing out Inferences and incorporating changes in the process - Has Good Communication and Negotiation SkillsAbout Bookeventz Flagship:At Bookeventz.com, we are building India's largest chain of Trusted Event Venues with assured quality and service at best price. We are reforming the way Customer books a Venue for their Events and the whole Event Experience at our Flagship Properties.Dream, build and iterate. That's our mantra. Be a part of the team who will re-define Event Booking Experience!

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General Manager - Business Development - IIT/IIM/MDI
General Manager - Business Development - IIT/IIM/MDI

Founded 2012
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Mumbai
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2 - 5 years
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Best in industry{{renderSalaryString({min: 1200000, max: 2000000, duration: "undefined", currency: "INR", equity: false})}}

BookEventz.com is a one-stop solution to book complete event package online which includes venue, caterer, themes and ancillary services (DJs, artists, photographers, et al). It helps corporates/individuals to handpick venues and other services that are best matched as per their needs and users to find ideal places for board meetings, conferences and special occasions like wedding, reception and birthday party.Looking for an entrepreneur who wants to build and manage a unit within Bookeventz.com. Bookeventz is India's leading Event Booking platform. Present in 11 cities with 5000+ vendors on-board and have served over 50,000 customers. We are looking for go-getters, who are passionate about what they do and who likes building businesses from scratch. Task is to Set-up Event Planning and Execution Vertical for the Company which is poised to execute highest number of events in the Country.KRAs - Set up Event Planning and Execution Vertical and ensure we have 100% Customer Satisfaction.It will involve setting up 3 teams and driving them :1. Supply side team - Selecting and Contracting Vendors who will work under Bookeventz banner2 Customer Service team who will understand customer's requirement and flow of events, suggest them relevant options and cross sell all services required3. Operations team - who will cordinate and execute the events seamlessly- Good Leadership quality, Great Execution capabilities, Very Process Oriented and Great Negotiation skills, We are looking for someone who resonates with these qualities.- Come be a part of the team that is re-defining the Event Booking Experience!

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Business Development Manager
Business Development Manager

Founded 2016
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Mumbai, San Francisco, Los Angeles California
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2 - 4 years
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Best in industry{{renderSalaryString({min: 1000000, max: 1500000, duration: "undefined", currency: "INR", equity: false})}}

Sales Executive Do you thrive on working with the cutting edge technology? Working with innovators in the early stages of ideas, products, and platforms? Do you want to transform an industry? Crave new challenges, hard problems using the latest in battery technology? At ION Energy we are building the world’s most advanced battery management and intelligence platform. ION was founded by a team of PhD's with decades of experience in advanced electronics and battery systems. Our groundbreaking and patented BMS technology acts as the core of high-performance applications like Electric Vehicles, Telecom Towers, DataCentres & More. As a Sales Executive at ION Energy you will be responsible for identifying and establishing contact with potential customers for battery management and intelligence systems. You will drive the prospected through the sales funnel and be fully responsible for lead conversion. You will also be required to travel around the world visiting & exhibiting our platform at leading trade shows. What you will do: You will initiate and lead the sales conversation as SPOC for new inbound leads/prospective customers Work independently as part of salesforce to achieve team & individual business goals Grow revenue & gain market share in the BMS & Analytics business Serve as the lead point of contact for all assigned customers & account management matters Build and maintain strong, long-lasting customer relationships with Automotive OEMs and Tier 1 Battery Suppliers Ensure the timely and successful delivery of our solutions according to customer needs and objectives Coordinate customer service and technical support teams to support customers Provide regular sales forecast & reports This is you: BSc or Masters in Engineering (Electronics preferred) Knowledge of Automotive Electronics, Lithium-Ion Batteries, Battery Management Systems (Preferred) 2+ years of enterprise sales OR sales experience with Automotive component supplier Proven track record of meeting and exceed revenue targets Ability to quickly understand complex problems and package custom solutions for customers Self-Starter executive, capable of taking a sales conversation from start to finish line Ability to prioritize multiple customers, projects and adhere to business-critical deadlines Excellent written and verbal communication for international sales Our culture is founded on ensuring openness, extreme ownership, full responsibility and unfiltered honesty. We value excellence and look for strengths, resilience, curiosity and above all, moral fibre. Come join a high performance team dedicated to accelerate the Earth’s transition to an all-electric future.

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