Product Support Specialist
at AI-native marketing, support, and chatbots suite
š§ What Youāll Do
- Engage with customers via live chat and email, helping them troubleshoot issues, complete onboarding, and succeed with the product.
- Interact with e-commerce business owners globally, understand their workflows, and guide them in using the product effectively.
- Watch user session videos to identify product adoption roadblocks and suggest UI/UX improvements to the product team.
- Categorize and escalate technical issues or product requests to the relevant internal teams (Product, Engineering).
- Maintain clear communication logs and support documentation.
- Be a voice of the customer, advocating for their success and experience.
š What Makes You a Great Fit
- You genuinely enjoy helping people and want to see them succeed.
- You treat support like a Michelin-star service experience, focused on precision, warmth, and follow-through.
- Youāre curious, empathetic, and a strong communicator ā especially in writing.
- You're comfortable engaging with people from diverse cultural and business backgrounds.
- You donāt mind watching session recordings to spot friction points ā and suggesting improvements.
š Nice-to-Have Skills (Not Mandatory)
- Basic working knowledge of SQL, JavaScript, Postman, or web debugging/analytics tools.
- Prior experience in a SaaS startup, especially in a support, CX, or success role.

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āProject Managerā will be completely responsible for building a very robust team to operationally manage, meet KPIs, build strategy, and execute the project.
Ā
- Determine and define project scope and objectives
- Predict resources needed to reach objectives and manage resources in an effective and efficient manner
- Prepare a budget based on the scope of work and resource requirements
- Track project costs in order to meet budget
- Develop and manage a detailed project schedule and work plan
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- Utilize industry best practices, techniques, training, and standards throughout the entire project execution
- Monitor progress and make adjustments as needed
- Measure project performance to identify areas for improvement
While working at the company also endure...
- Opportunity to work with all the top-notch growing brands and startups
- Learning marketing, integrated campaigns, and growth
- -hacking of brands in different sectors
- Becoming a part of an enthusiastic, amazing culture, and fast-growing organization
- Opportunity to become an active stakeholder and driver of the organization
What you will need:
- Graduate degree with 2-4 years of experience handling projects, campaigns, and team
- Candidate with an agency, offline marketing execution, or startup background would be preferred
- Quick learner, confident, good presentation & relation-building skills
- Open for travel and ready to go the extra mile if the situation demands
- Keen attention to detail and good at spotting opportunities
- Client/Agency relationship exposure with strong relationship management skills
- Go-Getter attitude and responsibility to close all loops creatively - Long term vision and commitment
Ā
Ā
Ā· Knowledge on Angular and Node.Js(Stack) would be beneficial
Ā· Demonstrated proficiency with LAMP architecture (Linux, Apache, MySQL, PHP)
Ā· Demonstrated proficiency with scripting ā Python/Perl.
Ā· Must be well versed in MVC architecture.
Ā· Hands on experience with MySQL (Indexing, Scaling)
Ā· Good understanding of RESTful API development
Ā· Good in Bootstrap and Responsive web development.
Ā· Expert level Object Oriented Design, and MVC (Multi-Tier Architecture/ Framework)
Ā· Good understanding of R Programming, Solr, Sphinx a plus
Ā· Good understanding of NoSQL, MongoDB a plus
Ordertrainings.comĀ is looking for a passionate professional to join our core team. Someone who loves Talent Development field and is keen to get their hands dirty in solving age-old problems in the sector and redefine the way organizations approach Learning and Development.
Ā
We are constantly evolving the Platform in terms of Data, Process, Workflows to move all our customers to the fully self-service Platform.
Ā
You will be part of our Training Management team and help solve customer issues on the Platform. This involves but is not limited to meeting customers, understanding their requirements, challenges they are facing on the Platform and with the recommended solution, working with internal stakeholders to propose the right solution etc.Ā
Ā
While your key responsibility will be managing training operations end-to-end (from booking to delivery) being a start-up it is tough to draw a boundary. We need someone who can empathize with the start-up work culture and nature.
Ā
Roles and Responsibilities:
Ā
> Meeting Customers for feedback, presenting the product, understanding their need etc.
> Resolving Trainer and Customer Issues
> Finding Right trainers/training partners
> Looking after Training Operations - before and after booking
> Defining and Executing Account Specific Marketing Initiatives
> Provide Feedback to the Product Team on Customer issues, behavior and Platform Usages
Ā
Skills and Qualifications:
Ā >Ā Passion for Start-upĀ
Ā >Ā Ability and Will to Lead, take initiatives, solve people issuesĀ
Ā > MBA or equivalent Degree (but not necessarily)
Ā > At least 2 years of industry experience, Ideally 4-6 yearsĀ
Ā > At least 1 year of domain experience - working in the Learning and Development Sector [HR, Training Management, Talent Development or Learning and Organizational Development background]Ā
Ā > Strong Communication Skills
Ā > B2B Customer Handling experience is a must
Ā > Working Knowledge (beyond basics) of MS Word and Excel











