
Product Support Specialist
at AI-native marketing, support, and chatbots suite
š§ What Youāll Do
- Engage with customers via live chat and email, helping them troubleshoot issues, complete onboarding, and succeed with the product.
- Interact with e-commerce business owners globally, understand their workflows, and guide them in using the product effectively.
- Watch user session videos to identify product adoption roadblocks and suggest UI/UX improvements to the product team.
- Categorize and escalate technical issues or product requests to the relevant internal teams (Product, Engineering).
- Maintain clear communication logs and support documentation.
- Be a voice of the customer, advocating for their success and experience.
š What Makes You a Great Fit
- You genuinely enjoy helping people and want to see them succeed.
- You treat support like a Michelin-star service experience, focused on precision, warmth, and follow-through.
- Youāre curious, empathetic, and a strong communicator ā especially in writing.
- You're comfortable engaging with people from diverse cultural and business backgrounds.
- You donāt mind watching session recordings to spot friction points ā and suggesting improvements.
š Nice-to-Have Skills (Not Mandatory)
- Basic working knowledge of SQL, JavaScript, Postman, or web debugging/analytics tools.
- Prior experience in a SaaS startup, especially in a support, CX, or success role.

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- Experience:Ā 4.5 to 10 Years.
- Notice Period:Ā Immediate to 15 days.
- Location:Ā Bangalore.
- Budget:
- 4.5 to 6 Years: 14 LPA.
- 6.5 to 9 Years: 18 LPA.
Skills/Qualifications Required:
Ā
- Strong knowledge of Android Architecture with experience in Java and C/C++.
- Working experience in Android Generic Frameworks.
- Hands-on experience with GIT/Gerrit and resolving conflicts while applying AOSP patches.
- Proficiency in analyzing ANRs, tombstones, and system crashes.
- Experience with analyzing Google compliance issues (STS, CTS, GTS, VTS).
- Hands-on experience with JIRA.
- Expertise in Binder IPC, Manager Service, System Services, AOSP customization, and custom ROM development.
Purpose
We are working hard to be the world's most loved skill-learning platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices.
Performance Marketer
About the role
ā Own and drive a full-funnel global paid media strategy. Youāll define and shape our paid acquisition strategy, driving acquisition and assessing the full-funnel impact of our paid channels on activation, conversion, and retention.
ā Experiment and test campaigns. Youāll design and execute testing roadmaps to evolve new campaign strategies, measuring performance to achieve maximum returns in any paid spend.
ā Analyse, assess performance and iterate. Youāll analyse performance results and make recommendations for decisions across spending, targeting, bidding, creative, landing pages, and more.
ā Partner and collaborate cross-functionally. You are highly collaborative in your approach and work closely with your counterparts across design, engineering, growth, and product.
ā Be a leader in your craft. Youāll stay abreast of industry best practices, channels, and strategies, and identify new growth opportunities.
ā As the senior member of the Marketing and Growth team, you'll be expected to set up
repeatable processes and help us scale the function as we grow.
ā Problem solves some of the best consumer marketing problems on a global scale
What are we looking for?
ā 5+ years working in the marketing or growth function, preferably in a startup.
ā Proven experience in managing paid digital campaigns. You have a solid understanding of performance marketing, conversion, and customer acquisition.
ā Hands-on experience in Google AdWords and Display/Social ads is a must. Expertise in one of them is a pre-requisite.
ā Experience in subscription businesses is a bonus (Free to Paid, Recurring constructs). Also, experience in web-based marketing (we use apps mostly for engagement, and most of us customers convert on the web - both desktop & web)
ā You are a self-starter and can make decisions on your feet with minimal supervision, and end-to-end ownership to drive outcomes.
ā You possess deep customer empathy and love getting your hands dirty with data
ā We are location agnostic, but in the same time zone (India). We have a small garden office @Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.
- Assist in the formulation of strategies
- Plan and monitor the ongoing company and clientās presence on social media (Twitter, Facebook etc.)
- Be actively involved in SEO efforts (keyword, image optimization etc.)
- Provide creative ideas for content marketing and update the website.
- Collaborate with designers to improve user experience.
- Measure performance of digital marketing efforts using a variety of Web analytics tools (Google Analytics, Web Trends etc.)
- Acquire insight in online marketing trends and keep strategies up-to-date.


Machine Learning & Deep Learning ā Strong
Experienced in TensorFlow, PyTorch, ONNX, Object Detection, Ā Pretrained Models like YOLO, SSD, Faster RCNN, etcā¦
Python ā Strong
NumPy, Pandas, OpenCV
Ā
Problem SolvingĀ - strong
Ā
C++ - average
Ā Ā Ā Ā Ā Ā Ā It will be good if candidate have working experience in C++ in any domain
Note :: Looking for Immediate to 30 days of Notice Period

2. Strong in-depth expertise on web development or relevant programming languages & Solid experience with large database (Mongo db/MYSQL).
3. Document the development process, architecture, and standard components.
4. Knowledge of design patterns and AWS experience, or any Cloud stack, Comfortable with agile practices, user stories and task breakdown.
5. Remove team impediments on a daily basis to allow the team to deliver the sprint goals and deliverables.
6. 3 + yr experience as a PHP/Node/Java developer or other technologies to lead a team of PHP programmers Workflow Management, design and implementation in all its stages.
7. 4+ yearās professional experience in Project Management.


Should have a strong understanding of PHP, MySQL, and WordPress
Should be fluent with OOPS concepts
At least 2 years of WordPress custom development (Theme, Plugins) is a must
Should have experience creating Plugins and themes
Should have exposure on Multisite and Multi-Lingual setup
Should be able to work independently Should be well versed with HTML, CSS, and JS
Experience working WordPress VIP will be a big plus Knowledge of ES6, Angular, React will be a big plus Knowledge/Experience of CI/CD Integrations, will be a plus.







