Product Support Specialist

Customer Support - Voice Process

No.of Requirements: 100 

Qualification : Any Graduate

Fresher or 6+months experience

 Language: Candidate should be fluent In English and Hindi mandatory 

Versant -4 or 5

6 Days working- 1day Rotational week off

Shift- 9am to 8pm for females and 9am to 9pm for males 

Work from Office

CTC: 20500 /- per month for fresher

Take home: 15800 /- per month for fresher

CTC : Upto 21000 /- per month for experienced

Take Home : upto 16200 /- per month for experienced 

Quarterly Bonus : 4200 / 

Apprenticeship: Fresher - * 19000 (TH) * 

Experience - 20000 (TH)

About us:

Hiver offers teams the simplest way to offer outstanding and personalized customer service. As a customer service solution built on Gmail, Hiver is intuitive, super easy to learn, and delightful to use. Hiver is used by thousands of teams at some of the best-known companies in the world to provide attentive, empathetic, and human service to their customers at scale. We’re a top-rated product on G2 and rank very highly on customer satisfaction.

At Hiver, we obsess about being world-class at everything we do. Our product is loved by our customers, our content engages a very wide audience, our customer service is one of the highest rated in the industry, and our sales team is as driven about doing right by our customers as they are by hitting their numbers. We’re profitably run and are backed by notable investors. K1 Capital led our most recent round of $27 million. Before that, we raised from Kalaari Capital, Kae Capital, and Citrix Startup Accelerator.

Opportunity:

As a Senior Staff Engineer at Hiver, you will play a pivotal role in shaping the future of our platform and technology landscape. You will operate as a senior technical leader — driving architectural strategy, establishing engineering excellence across teams, and influencing product direction at scale.

Hiver processes over 5 million emails daily for thousands of active users — and as we continue to grow rapidly, you’ll lead efforts to build highly scalable, intelligent, and resilient systems that power this growth. This is a hands-on and strategic role where you will architect complex systems, mentor other Staff Engineers and Technical Leads, and champion technical innovation across the company.

What you will be working on?

Strategic Technical Leadership

• Define and evolve Hiver’s technical architecture and long-term technology roadmap in alignment with business strategy.
• Lead architectural design reviews and ensure coherent technical direction across multiple product and platform teams.
• Partner with senior leadership across all functions to make strategic build vs. buy, scale vs. optimize, and AI adoption decisions.
• Drive technical vision-setting for next-generation AI-driven capabilities across the product suite.

AI and Systems Architecture

• Design and scale advanced Generative AI and Machine Learning solutions integrated with Hiver’s core workflows.
• Build frameworks to improve system scalability, resilience, and observability for high-throughput email and data processing.
• Ensure architectural decisions are guided by performance, maintainability, and cost efficiency principles

Engineering Excellence & Mentorship

• Set and enforce engineering-wide standards for system design, code quality, and technical documentation.
• Mentor and coach Staff Engineers, Tech Leads, and Senior Engineers, helping them grow as system thinkers and problem solvers.
• Act as the final technical reviewer for complex or high-risk projects, reducing uncertainty and ensuring timely delivery.
• Build a culture of engineering excellence that values clarity, simplicity, and accountability.

Cross-Functional Influence

• Collaborate closely with Product, Data, and Design teams to translate business goals into technically feasible and scalable solutions.
• Drive consensus and alignment on key architectural trade-offs across multiple teams and stakeholders.
• Lead post-incident reviews and proactively drive initiatives that improve system reliability and developer productivity.

Innovation & Technical Thought Leadership

• Champion emerging technologies — AI, automation, data analytics — to create business leverage.
• Promote a culture of continuous innovation, experimentation, and learning within engineering.
• Represent Hiver’s engineering excellence in external forums, conferences, and open-source communities.

What we are looking for?

• 12+ years of total experience in software engineering with at least 5+ years in architecture or technical leadership roles.
• 3+ years of experience leading Staff-level in large-scale distributed systems.
• Extensive expertise in AI/ML (including Generative AI), with a deep understanding of model lifecycle management and deployment.
• Proven experience architecting high-availability, large-scale SaaS platforms in cloud environments (AWS, GCP or Azure).
• Strong foundation in Python or Java, object-oriented design, and system performance optimization.
• Advanced understanding of distributed systems, data architecture, and event-driven design patterns.
• Experience managing technical strategy and decision-making across multiple teams or product areas.
• Demonstrated ability to navigate ambiguity, build consensus, and influence without direct authority.
• Passion for mentoring and developing senior engineering talent and shaping engineering culture at scale.

We are looking for a result-driven SEO Executive to be responsible for developing optimized web content. The SEO Executive's responsibilities include working closely with the marketing team to achieve SEO objectives, measuring the success of SEO and ROI, and assisting with the maintenance of the website's architecture to ensure user-friendliness.

To be successful as an SEO Executive, you should have strong copywriting and analytical skills, knowledge of coding techniques, and a commitment to constantly improving on key skills. Ultimately, an SEO Executive should have outstanding knowledge of SEO, passion for the industry, and time management skills.

SEO Executive Responsibilities:
• Conducting on-site and off-site analysis of web SEO competition.
• Using Google Analytics to conduct performance reports regularly.
• Creating high-quality SEO content.
• Assisting with blog content.
• Leading keyword research and optimization of content.
• Keeping up-to-date with developments in SEM.

SEO Executive Requirements:
• Marketing degree or related.
• Extensive experience in SEO.
• Working knowledge of Google Analytics.
• Thorough understanding of web design and site structures.
• Good knowledge of backlink analysis.

Send your resume at: utkrash (dot) gsoft (@) gmail.com

Full Stack Developer (Python, Javascript, HTML, API)

Job Overview

The SkillTurk Team is seeking a skilled Full Stack Developer with expertise in Python, JavaScript, HTML, and API functions to join our dynamic team. As a Full Stack Developer, you will be responsible for designing, developing, and maintaining web applications that seamlessly integrate front-end and back-end components. Your role will involve working on server-side development, utilizing your knowledge of Python, JavaScript, HTML, and API integration to deliver robust and scalable solutions.

Responsibilities:

·      Full Stack Development: Design, develop, and deploy feature-rich web applications using Python, JavaScript, HTML, and CSS technologies.

·      Front-end Development: Create responsive and intuitive user interfaces using HTML, CSS, and JavaScript frameworks, ensuring optimal user experience across different devices and browsers.

·      Back-end Development: Develop server-side logic and APIs using Python frameworks such as Django or Flask to enable smooth data flow and interaction between the front-end and the database.

·      API Integration: Understand and integrate third-party APIs and services to enhance the functionality and capabilities of web applications.

·      Database Management: Design and implement efficient database schemas, write optimized SQL queries, and ensure data integrity and security.

·      Testing and Debugging: Conduct rigorous testing and debugging to identify and fix issues, ensuring high-quality and bug-free code.

·      Collaborate with Teams: Work closely with the data engineer and stakeholders to gather requirements, provide technical insights, and ensure seamless integration of front-end and back-end components.

·      Continuous Learning: Stay up to date with industry trends, emerging technologies, and best practices in full stack development, and apply them to enhance the development process and deliver innovative solutions.

·      Troubleshooting and Issue Resolution: Identify and resolve technical issues, performance bottlenecks, and system failures, both during development and in production environments.

·      Code Maintenance and Version Control: Manage code repositories, version control systems (e.g., Git), and documentation to ensure efficient collaboration and codebase integrity.

Requirements:

·      Strong proficiency in Python programming language.

·      Proficiency in client-side web technologies including JavaScript, HTML, and CSS.

·      Experience with server-side frameworks such as Django or Flask.

·      Understanding of API design principles and experience with API integration.

·      Knowledge of database systems, SQL and the ability to write optimized queries.

·      Familiarity with version control systems like Git.

·      Solid understanding of web development principles, including responsive design, cross-browser compatibility, and accessibility.

·      Strong problem-solving and debugging skills.

·      Excellent teamwork and communication abilities.

Preferred Skills (not mandatory but beneficial):

·      Experience with cloud platforms such as AWS or Azure.

·      Understanding of Github deployments.

·      Understanding of security principles and best practices in web development.

If you are a highly motivated individual with a passion for full stack development and possess the required skills, we encourage you to apply for this position. Join our team and contribute to the creation of cutting-edge web applications that deliver seamless user experiences and drive innovation.

Bigdata with cloud:

Experience : 5-10 years

Location : Hyderabad/Chennai

Notice period : 15-20 days Max

1.  Expertise in building AWS Data Engineering pipelines with AWS Glue -> Athena -> Quick sight

2.  Experience in developing lambda functions with AWS Lambda

3.  Expertise with Spark/PySpark – Candidate should be hands on with PySpark code and should be able to do transformations with Spark

4.  Should be able to code in Python and Scala.

5.  Snowflake experience will be a plus

• Architect, develop and maintain core products and services of the company.
• Create database architecture and best practises for optimization in speed and product operating costs.
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs with high-volume large scale transaction processing capabilities.
• Collaborate with design teams to ensure flawless UI and UX is achieved 
• Build features and applications with a mobile responsive design
• Write technical documentation
• Test software to ensure responsiveness and efficiency
• Work with customers in evaluating technical requirements.
• Work closely with the product managers to achieve product vision and goals
• Review work of other developers and contractors, provide feedback and mentoring.
• Assist in the hiring of technical talent.

• Proven experience as a Full Stack Developer or similar role for atleast 3 years 
• In depth knowledge of Ruby on Rails, NodeJS, ExpressJS or Restify
• Experience implementing applications using Angular 1 or React
• Experience creating front end applications using HTML5, Angular, LESS/SASS
• Hands on experience with JavaScript Development on both client and server-side
• Automating the building and deploying of code along with continuous integration (Jenkins/Hudson) and version control (SVN, Git)
• Strong experience is deploying and managing application in AWS and Google Cloud
• Creating secure RESTful-based web services in XML and JSON, Javascript, JQuery
• Experience with modern frameworks and design patterns, minimum 2 years experience with MEAN Fullstack paradigm

• Know how to create apis and applications
• Know how to architect and scale databases
• Know how to build front end for applications
• Know how to deploy applications on the cloud

Roles and Responsibilities:

6+ Experience in  Node.js, React Js

excellent written and verbal communication skill

• Healthy team and relationship building skills
• Hands-on experience delivering web applications in the cloud to on-demand production clients
• Experience in JavaScript, OOP Patterns, ES6, HTML, CSS, LESS
• Experience with  MS Sql Server, Mongo DB
• Experience with SSO, SAML, OAuth, JWT for API and Web Session Authentication and Authorization
• Experience with Azure Devops platform will be an added advantage
• Experience with test and/or process automation, source control
• Possess solid debugging process and exhibit technical intuition