
Product Support Specialist
at AI-native marketing, support, and chatbots suite
š§ What Youāll Do
- Engage with customers via live chat and email, helping them troubleshoot issues, complete onboarding, and succeed with the product.
- Interact with e-commerce business owners globally, understand their workflows, and guide them in using the product effectively.
- Watch user session videos to identify product adoption roadblocks and suggest UI/UX improvements to the product team.
- Categorize and escalate technical issues or product requests to the relevant internal teams (Product, Engineering).
- Maintain clear communication logs and support documentation.
- Be a voice of the customer, advocating for their success and experience.
š What Makes You a Great Fit
- You genuinely enjoy helping people and want to see them succeed.
- You treat support like a Michelin-star service experience, focused on precision, warmth, and follow-through.
- Youāre curious, empathetic, and a strong communicator ā especially in writing.
- You're comfortable engaging with people from diverse cultural and business backgrounds.
- You donāt mind watching session recordings to spot friction points ā and suggesting improvements.
š Nice-to-Have Skills (Not Mandatory)
- Basic working knowledge of SQL, JavaScript, Postman, or web debugging/analytics tools.
- Prior experience in a SaaS startup, especially in a support, CX, or success role.

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Job Title: Business Development Executive
Location: 7th Floor, APMC Krushi Bazaar, 704, Ring Rd, beside North Extension, Sahara Darwaja, Vijay Nagar, Begampura, Surat, Gujarat 395003
Working Hours: 10:00 AM to 7:00 PM
Experience: 2-4 Years in the IT Industry
Key Responsibilities:
- Generate and pursue leads to expand the client base.
- Build and maintain strong client relationships.
- Understand client needs and propose IT solutions.
- Negotiate and close contracts effectively.
- Collaborate with internal teams for seamless project delivery.
- Track sales performance and prepare regular reports.
Qualifications:
- Bachelorās degree in Business, IT, or a related field.
- 2-4 years of relevant experience in IT sales or business development.
- Strong communication, negotiation, and interpersonal skills.
- Basic knowledge of IT services and software solutions.
As part of the Mobile SDK Engineering team at Flyy, here are some things you can expect:
- Take ownership and be responsible for what you build - no micromanagement
- Work with customer success team to enable Flyy customers to adopt Insights-led engagement in different industry sectors like e-Commerce, FinTech, OTT, Social, entertainment, travel, telco, food-tech etc.
- Explore the latest in topics like Mobile development, SDK, iOS, Android, tvOS various mobile hybrid frameworks and share with the team and more importantly, have fun while you work on scaling Flyy.
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Skills Required :
- Minimum 2 years experience in Android
- Minimum 1 year of experience in Native Mobile Development
- Minimum 1 year of experience in React-Native/Flutter framework
- Should be thorough with different architectures used in Mobile Development
- In-depth knowledge and understanding of Android/iOS framework:
- Multithreading concepts
- Persistent data storage
- Rest APIs Implementation
- Should know the internals of the mobile build and distribution processes
- Ready to learn and develop in any cross-platform frameworks
- Should be able to capture bottlenecks and improve them without or little supervision
- Awareness of Secure Development process and practices
- Awareness on Information Security concepts and Best Practices
Good to Have:
- Knowledge of other cross-platform frameworks i.e., Cordova, Unity, etc
- Experience in working and shipping SDKs/plugins
Frontend Developer (ReactJS)
About Company
Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.
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Opportunity
We are looking for an experienced Frontend engineer with ReactJS development experience to join our team.
We will share our workload as a team and we expect you to work on a broad range of tasks.
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Hereās are some of the things you might have to do on any given day:
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Implement responsive and performant UIs with user centered approach with frontend technologies including ReactJS, Javascript(ES 6), Typescript, SCSS, etc
Write meaningful test cases for frontend &
Integrate our products with 3rd party products/tools/services
Develop Infrastructure for delivering services using a performance driven approach, build databases, schedule automated jobs, etc
Ideal Background / Experience
At least 3 yrs of diverse experience in web development for product or services oriented environment with exposure to working production deployments
Expertise in programming using Python/ReactJS or similar scripting languages
In-depth exposure to technologies used in web-based SaaS products, including REST APIs
Sound understanding of Postgres and NoSQL databases such as MongoDB
Nice to have exposure to any of
AWS
Azure
ELK
Object Relational Models (SQLAlchemy, etc)
Google APIs
Microservices Architecture Pattern
NodeJS / ExpressJS
Must Have: ReactJS, Javascript, HTML5, CSS3, Databases (SQL & NoSQL)
Work From Home
Package: upto 10L
Ā
are passionate about their work and are team players.
ā Bookkeeping in Tally ā Revenue Invoicing, Collections, collection follow-ups with the
clients, Client ledger reconciliation
ā Payment Collection - Follow-ups
ā GST preparation and filings
ā Analyzing receivables, steps towards better DSO
ā Monitoring revenue across business units
ā Make sure there are no revenue leakage
ā Bank entries, Collection, Invoicing, Duelist preparation, GST list
ā Handling large customer base & high-velocity orders like a B2C online business
ā Contracts handling, handling the client onboarding processes
ā Dealing with the Internal and Statutory Auditors for revenue matters
ā Dealing with the bankers for funds inwards from overseas clients
ā Exposure around fund management, hedging, foreign currencies
ā Experience - 4 to 8 years
ā Can handle the team of 3-4 peoples
ā Education - BCom, Mom, MBA, CA intern - with the relevant experience
Time zone - India time
Who will you work with?
You will work with a top-notch Finance team.
What can you look for?
A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. We help our clients engage and motivate their employees, sales teams, channel partners, or
consumers for better business results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we
will wait for a reasonable time of around 3-5 days before we screen the collected applications
and start lining up job discussions with the hiring manager. However, we assure you that we will
attempt to maintain a reasonable time window for successfully closing this requirement. The
candidates will be kept informed and updated on the feedback and application status.
SOFTWARE DEVELOPMENT ENGINEER
An SDET is a test professional with advanced programming skills who can create automation testing tools and frameworks to assist the manual testing process.
We are looking for a talented SDET to contribute to and review the creation of a testing suite for production software. The SDET's responsibilities include both software development and testing tasks and focuses on the testability, robustness, and performance of production software.
SDET Responsibilities:
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- Understanding the flow of code and how it interacts with different components.
- Understanding project documents, customer demands, and product objectives to create and execute test cases.
- Setting up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests.
- Investigating customer problems referred to you by the technical support team, testing bugs, and creating and managing bug reports.
- Handling technical communications and understanding the customers' systems.
- Working with deployments teams, resolving level issues for systems, coordinating on product design, and offering inputs on the testability of functional elements and product designs.
- Noting all testing actions you have performed in daily and weekly reports.
- Analyzing and disintegrating software systems and coordinating with other teams to enhance the overall design.
- Researching test tools, methodologies, and trends and upgrading existing practices and processes.
- Managing the final quality on production release.
SDET Requirements:
- A Bachelor's degree in computer science, computer engineering, or a related field. This is optional, but good to have.
- Excellent programming skills with JavaScript.
- Knowledge of any of the following tools or similar. Cypress, Supertest, Chai, Mocha, Jest, Jasmine, Puppeteer, Karma, Playwright
- Knowledge of programming languages and process management methodology.
- Exposure to Behaviour Driven Development and experience in programming and testing.
- The ability to recognize risks and errors in an application.
- Excellent verbal and written communication skills.
- The ability to keep current with the constantly changing technology industry.
- A passion for testing, development, and software design.
Relevant Experience
3 to 5 years
Responsibilities:
ā Take a lead in product and design ideation, planning and prioritisation. Also be
responsible for the creative direction the product should take.
ā Drive user research, create detailed user journeys and take appropriate design
decisions backed by user-behaviour and data.
ā Work closely with the Product and the engineering team deliver delightful
customer experiences and ship new features
ā Take part in creative and holistic thinking across our diverse products and
conduct design reviews and status meetings as needed.
ā Illustrate design ideas using storyboards, process flows and sitemaps.
ā Running user testing of applications, software, websites. Troubleshoot UX
DESIGNER problems.
ā Communicating scenarios, end to end experiences, interaction models and screen
designs to other stakeholders
ā Develop UI mock-ups and prototypes
ā Effectively mentor and inspire a team of designers. Help the team in raising the
bar, resolving blockers, prioritising and breaking down complex projects into
simpler tasks.
Requirements:
ā 3 to 5 years of experience in designing digital products.
ā Ability to understand short and long-term goals of the product and business.
ā Excellent understanding of user-centred design and visual design principles.
ā A good understanding of frontend principles to guide the team from an
engineering point of view.
ā Understanding of behavioural analytics and goes by data-driven decisions, when
needed.
ā Excellent communication and presentation skills and the ability to clearly
articulate design decisions to the team and leadership.
About the Organization
Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM,Ā SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!
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What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team.Ā
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Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets.Ā
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About the Role
SyndicationPro.com is looking for an experienced Technical Lead who has scaled Enterprise SaaS Products built using JavaScript and AWS. Past experience in building a secure and scalable app is a critical requirement.
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50,000 ft View
- Technology Evangelist: Research, create proofs of concept and introduces new technologies to the team
- Evolve System Architecture: Evolve the architecture to support future requirements and defines its SLAs
- People Coordination: Coordinate team members providing effective feedback and moderating discussions
- Define Process: defines the right processes for the teamās maturity level, balancing agility and discipline
- Ā
Here is a visual representation of what we are expecting from this role
shorturl.at/hjwRU
More Granular View:
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You will work with the team on the following:
- Architecture and System Design & Integration
- Tech Mentoring, Adoption and Alignment
- Technical Spikes and Experimentsā
- Code Reviews and Feedback
- Technical Capacity Planningā
- Production Issues Escalation
- System SLAs, Metrics & Monitoring
- Platform Direction, Patterns and Practices
- Alignment with other Tech Leadsā
- Hands-On Coding 30% to 70% of the Time
- Playing an important part in building the company technical roadmap and development processes
- Playing the role of Engineering Manager as required
Tech Stack
MERN & MEAN Stack
AWS
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What Success Looks Like
In 90 Days
- Clear understanding of the platform, current code base, and the product roadmap
- Understanding of the your team memberās strengths and weaknesses
- Clear plan of action to tackle the product roadmap, address technical debt, and upskilling team members
In 180 Days
- Work with the team to deliver the planned roadmap and address technical debt
- Leading the development of POCs, managing code reviews, and process design and implementation
- Building and maintaining the SLAs that we define together
- Playing an important role in hiring out for key technical rolesĀ
In 365 Days
- We have built a solid team and systems, processes, and infrastructure in place to scaleĀ
- We have delivered against the product roadmapĀ
- Becoming an important part of the company leadership team by being a voice for the tech team
Location
- Preferred: Bangalore, India.Ā
Open for Remote work with the right candidate
Job brief
- As part of the product team, build the product vision and execute on the prioritized roadmap for your product area
- Work with engineers and designers to ship features and product improvements
- Seek product ideas and feedback from stakeholders, gather requirements, write specifications, and help shape wireframes and workflows
- Define clear and well-scoped requirement documents that are easily understood by technical and non-technical audiences
- Participate in user research initiatives with the design and user research teams to understand customer problems and identify and iterate on solutions
- Collaborate with internal Business and Marketing stakeholders to formulate problem statements, develop launch strategy, and create product messaging and training
Requirements
- Should have built a customer app with more then 100000+ downloads
- At least 4+ years of experience working as a product manager, ideally working on consumer-facing, large-scale products
- Analytical and data-informed, you love digging into the data to understand nuances, and define & measure success on every project. SQL skills are a plus
- if worked in healthcare
- Experience as a product manager working with distributed teams is desired
- A fast learner, comfortable teaching yourself new skills, and thrive in a complex and fast-paced environment
- CTC ā 10-40 LPA
- ESOPs
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Mode of interview ā Google Meet
Location ā Bangalore
Work Mode - WFH









