Product Support Specialist

Manage end-to-end accounting operations including accounts payable, receivable, reconciliations, and general ledger

Prepare and finalize monthly, quarterly, and annual financial statements

Ensure compliance with statutory requirements including GST, TDS, and Income Tax

Coordinate with auditors for statutory and internal audits

Handle vendor and customer account reconciliations

Implement and monitor financial controls, policies, and processes

Support budgeting, forecasting, and financial planning

Analyze financial data and provide actionable insights to management

Collaborate cross-functionally with operations, logistics, and business teams for seamless finance support

What we want to accomplish and why we need you? 

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. 

What will you do every day?

Our Implementation & Professional Services team plays a pivotal role in ensuring clients derive maximum value from our solutions. We are looking for an Engineering Manager to lead a delivery-focused team that bridges technology, client success, and execution excellence. You will ensure seamless solution implementation, timely project delivery, and a high-quality client experience.

• Manage and lead a team of solution engineers, developers, and QA professionals working on client implementations and custom delivery projects.
• Collaborate with project managers and client-facing teams to ensure smooth execution of implementation roadmaps.
• Translate client requirements into scalable, maintainable technical solutions while ensuring alignment with Haptik’s platform architecture.
• Own sprint planning, resource allocation, and delivery commitments across multiple concurrent client projects.
• Establish and enforce delivery best practices across coding, testing, deployment, and documentation.
• Act as the escalation point for technical challenges during delivery, unblocking teams and ensuring minimal disruption to project timelines.
• Drive continuous improvements in tools, processes, and automation to accelerate implementations.
• Coach and mentor engineers to develop their skills while keeping them aligned to client-centric delivery goals.
• Partner closely with cross-functional teams (Product, Solutions, Customer Success, and Sales Engineering) to ensure successful hand-offs and long-term customer satisfaction.
• Support recruitment and team scaling as we grow our services and delivery footprint.

Ok, you're sold, but what are we looking for in the perfect candidate? 

• Strong technical foundation with the ability to guide teams on architecture, integrations, and scalable solution design.
• Demonstrated experience managing agile delivery teams that have implemented enterprise-grade software solutions.
• Experience in Professional Services, Client Implementations, or Delivery Engineering is highly preferred.
• Proven ability to balance customer requirements, delivery commitments, and engineering best practices.
• Strong exposure to technologies relevant to distributed systems: programming languages (Python preferred), APIs, cloud platforms, databases, CI/CD, containerization, queues, caches, Elasticsearch/SOLR, etc.
• Excellent stakeholder management and communication skills — comfortable working with both internal teams and enterprise customers.
• Ability to mentor, motivate, and inspire teams to deliver on ambitious goals while ensuring a culture of ownership and accountability.
• 5–8 years of professional experience, including 2–4 years in leading delivery or implementation-focused engineering teams.

Requirements*:

• B.E. / B.Tech. / MCA in Computer Science, Engineering or a related field is required.
• Overall 5-8 years of professional experience. 2-4 years of hands-on experience in managing and leading agile teams delivering tech products.
• Deep understanding of best practices in development and testing processes.
• Good exposure to various technical and architectural concepts of building distributed systems - not limited to but including at least one programming language/framework, version control, CI/CD, queues, caches, SOLR/Elasticsearch, databases, containerization, cloud platforms.
• Excellent written and verbal communication skills.
• Exceptional organizational skills and time management abilities.
• Prior experience of working with Python Programming language.
• Background of being part of a high-paced development team having delivered client-facing products with hands-on involvement.

* Requirements is such a strong word. We don’t necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 

Tell me more about Haptik

• On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
• Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
• Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
• Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
• Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
• Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

Hi

Greeting From MNR

Urgent opening for Product Manager

Location – Mumbai (WFO)

Position Overview:

Product Manager, who reports and directly works with the VP Operations and manages end to end product life cycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with the development team to deliver winning products in line with organization’s core values and ethics.

Primary Responsibilities:

• Automate workflows for Caregivers and Patients.
• Gathers, manages, and prioritizes business requirements..
• Works closely with Technology, Sales, Marketing, and support to ensure business case and customer satisfaction goals are met.
• Develops the business case for new products, improvements to existing products, and business ventures.
• Develops positioning for improving the app experience of gig workers
• Helps optimize conversion of leads from our own website.
• Contribute your expertise to product documentation, training materials and marketing collateral for each product offering.

Education and Experience:

Selection based on expertise and depth of domain in B2C sectors preferably startups which catering to target centric hyper-growth organizations. However prior experience of1-2years in Consumer Product Development/ Digital Consumer Product would be preferable.

About the Company

Nutrabay is the largest health & nutrition store in India. Our vision is to keep growing, having a sustainable business model and continue to be the market leader in this segment by launching many innovative products. We are proud to have served over 1 million customers uptill now and our family is constantly growing.

We have built a complex and high converting eCommerce system and our monthly traffic has grown to a million. We are looking to build a visionary and agile team to help fuel our growth and contribute towards further advancing the continuously evolving product.

Funding:

We raised $5 Million in a Series A funding round led by RPSG Capital Ventures, with participation from Kotak Alternate Asset Managers

Responsibilities:

• Driving the Digital Product Development for Nutrabay, in an analytical and structured way across platforms (Web, Mobile & App).
• Driving various growth initiatives at Nutrabay such as partner platforms and modules..
• Owning various modules such as affiliate management systems, referral and loyalty and evolve them in line with business objectives and consumer effectiveness
• Create simple and effective product documentation including Product Requirement Docs(PRD’s), Research Docs, Sprint Reviews etc. ensuring seamless transition of features and tasks between cross-functional teams.
• Ensuring timely product sprints and removing any bottlenecks that could hinder the development sprints.
• Tracking features success via success metrics through the month post every feature/module launch and update.
• Ideate Product features & drive iterations based on qualitative and quantitative user feedback.
• Designing workflows and wireframes for digital internal & external modules while ensuring a high-class User Experience(UX) on web and mobile.
• Work closely with engineers to ship features and product improvements.
• Ensure prioritization, timely execution, quality, resolving issues faced during operationalization and ensuring success metrics are met.
• You should understand, track and optimize the product journey for buyers based on data.
• Collaborate with internal stakeholders in support, marketing, sales and business to develop launch strategy, product messaging and training
• Identify market opportunities and contribute to the product vision and business strategy.

About you:

• Have 2-3 years of experience ideally working on Consumer-Facing, Large-Scale growth products.
• Have worked or know at least 50% of the E-Commerce modules listed below:
• Orders Management Systems
• CRM & Omni-channel Automations such as Moengage, Clevertap etc
• Gift Cards
• Affiliate Programs
• Personalisation & Recommendation Systems
• Loyalty Management Systems
• Are a fast learner and comfortable teaching yourself new skills and can thrive in a complex and fast-paced environment.
• Are Analytical and data-driven, you love digging into the data to understand what’s happening and define & measure success on every project.
• You possess basic wireframing and UX understanding so you can create workflows and features that get teams excited.

About Nutrabay:

Nutrabay was born out of a problem that all health and nutrition stores in India could not actually ensure the authenticity of products they deliver as they were all a marketplace. This is not the best situation when you need to ensure 100% authenticity of products as the website selling these never know what the 3rd party seller is actually sending to the customer via their website. This is where we saw a huge problem to be solved. A website that lists no 3rd party seller, no middlemen, fulfills and ships direct to the customer, get certified by all the brands for authentic products and is able to offer comfortable price points at the same time.

Today, we have found huge success in solving this problem. We’re proud of it, and will continue to innovate and bring exciting products that help you become a better version of yourself. Learn more: https://nbay.cc/3424Dz0

Company Description

Pixelperinches Technologies Pvt Ltd, located in Mohali district, offers a wide range of IT development services with a specialization in mobile application development for Android and iOS. Since its establishment in 2013, Pixelperinches has delivered over 100 apps available on various marketplaces. The team comprises well-experienced engineers dedicated to delivering quality services.

Role Description

This is a full-time on-site role for a Business Development Executive (IT) at Pixelperinches Technologies Pvt Ltd in Mohali district. The role involves tasks such as new business development, lead generation, business communication, and account management to drive the growth of the company.

Qualifications

• New Business Development, Lead Generation, and Business Communication skills
• Account Management abilities
• Strong interpersonal and communication skills
• Ability to analyze market trends and customer needs
• Proven track record in sales and business development
• Strategic thinking and problem-solving skills
• Bachelor's degree in Business, Marketing, IT, or related field

Kindly forward your cv at hr{at}pixelperinches.com

Job Responsibilities

1. Demonstrated knowledge of mobile technologies, such as HTML, CSS and jQuery

2. Experience in .NET Framework

3. Programming language C# and SQL Database

4. Knowledge of MVC will be an added advantage

5. 2+ years’ experience in mobile and software development/freshers can also apply

Job Requirements

1. Candidates need to have good communication skills

2. Ready to learn new technologies

3. Candidates need to have good analytics skills

4. Effectively communicate with team members

5. Problem-solving skills

What you will get

1. Monday-Friday- Work from Office, Saturday-Work from home 

2. Employee of the Month- Reward and Recognition program.

3. Health Insurance

*Preference will be given to candidates from the Delhi region.

The Product Manager is responsible for both product planning and product marketing. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products.

• Drive the product- and business-planning processes for cross-functional teams
• Analyze customer needs, current market trends, and potential partnerships from an ROI and build-vs.-buy perspective
• Assess current competitor offerings and seek opportunities for differentiation
• Analyze product requirements and develop appropriate programs to ensure they’re met
• Develop, implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate go-to-market plans