
Product Support Specialist
at AI-native marketing, support, and chatbots suite
🔧 What You’ll Do
- Engage with customers via live chat and email, helping them troubleshoot issues, complete onboarding, and succeed with the product.
- Interact with e-commerce business owners globally, understand their workflows, and guide them in using the product effectively.
- Watch user session videos to identify product adoption roadblocks and suggest UI/UX improvements to the product team.
- Categorize and escalate technical issues or product requests to the relevant internal teams (Product, Engineering).
- Maintain clear communication logs and support documentation.
- Be a voice of the customer, advocating for their success and experience.
👌 What Makes You a Great Fit
- You genuinely enjoy helping people and want to see them succeed.
- You treat support like a Michelin-star service experience, focused on precision, warmth, and follow-through.
- You’re curious, empathetic, and a strong communicator — especially in writing.
- You're comfortable engaging with people from diverse cultural and business backgrounds.
- You don’t mind watching session recordings to spot friction points — and suggesting improvements.
🌐 Nice-to-Have Skills (Not Mandatory)
- Basic working knowledge of SQL, JavaScript, Postman, or web debugging/analytics tools.
- Prior experience in a SaaS startup, especially in a support, CX, or success role.

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Job Type - Full Time
Location – Indore
Summary/Objective:
The MIS Executive will be responsible for managing and analyzing data, generating reports, and providing insights to support effective decision-making within the organization. The role involves maintaining and enhancing the Management Information System (MIS) to ensure accurate and timely information flow.
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· Generate and distribute daily, weekly, and monthly reports to relevant stakeholders.
· Implement data validation and cleansing processes to ensure data accuracy.
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· Identify and implement process improvements to enhance data quality and reporting efficiency.
· Conduct regular audits of data to identify and rectify discrepancies.
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· Bachelor's degree in any field.
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· Strong analytical and problem-solving skills.
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- Innovation: Evaluate new technologies, contribute to proof-of-concepts, and recommend tools that can improve developer productivity.
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Financial Operations (FinOps):
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We are looking for a proactive Business Development Executive with experience in B2B sales to drive growth in our e-commerce operations. The ideal candidate will focus on acquiring new business clients, managing vendor relationships, and supporting sales through digital marketing initiatives.
Key Responsibilities:
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hr 7 @ heritagenutrivet.in
83 677 966 88
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