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Product Support Specialist
AI-native marketing, support, and chatbots suite
Product Support Specialist
AI-native marketing, support, and chatbots suite 's logo

Product Support Specialist

at AI-native marketing, support, and chatbots suite

Agency job
1 - 3 yrs
₹4L - ₹7L / yr
Bengaluru (Bangalore)
Skills
Customer Support
Product support
Customer Service
Tech Support

šŸ”§ What You’ll Do

  • Engage with customers via live chat and email, helping them troubleshoot issues, complete onboarding, and succeed with the product.
  • Interact with e-commerce business owners globally, understand their workflows, and guide them in using the product effectively.
  • Watch user session videos to identify product adoption roadblocks and suggest UI/UX improvements to the product team.
  • Categorize and escalate technical issues or product requests to the relevant internal teams (Product, Engineering).
  • Maintain clear communication logs and support documentation.
  • Be a voice of the customer, advocating for their success and experience.

šŸ‘Œ What Makes You a Great Fit

  • You genuinely enjoy helping people and want to see them succeed.
  • You treat support like a Michelin-star service experience, focused on precision, warmth, and follow-through.
  • You’re curious, empathetic, and a strong communicator — especially in writing.
  • You're comfortable engaging with people from diverse cultural and business backgrounds.
  • You don’t mind watching session recordings to spot friction points — and suggesting improvements.

🌐 Nice-to-Have Skills (Not Mandatory)

  • Basic working knowledge of SQL, JavaScript, Postman, or web debugging/analytics tools.
  • Prior experience in a SaaS startup, especially in a support, CX, or success role.


Read more
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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