Key Responsibilities:
- Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
- Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
- Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
- Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
- Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
- Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
- Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
- Manage escalations and ensure timely and effective resolution of complex customer issues.
- Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Stable Money
About
About Stable Money
Stable-Alpha aims to build India's most trusted wealth tech platform, focusing on fixed-income investments. We're here to offer tailored solutions to retail investors that maximize and generate predictable returns, coupled with a sacrosanct focus on risk reduction.
The household financial assets in India are overwhelmingly dominated by fixed income instruments and are typically low yielding, tax inefficient products. Alternate fixed income products are nuanced and often complex, which presents an opportunity for a platform like ours to simplify fixed income investing for the end user through discoverability, demystification and analytics driven custom fixed-income portfolios.
The tailwinds of a rising interest rate environment and a choppy stock market makes this a great time for a platform like ours to be launched into the market.
Our Investors
We are an early-stage startup and have raised USD 5 Million in seed funding! The round has been led by Matrix Partners India and Lightspeed India, with participation from Titan Capital, Mars Shot Ventures, and 40+ marquee angel investors.
Our team
Saurabh Jain is a graduate from IIT Bombay who has previously worked as the CEO of Navi Mutual Fund and was leading Swiggy’s expansion into 500+ cities.
Harish Reddy is a graduate from IIT Bombay and has deep expertise in building wealth product strategy. He was leading product strategy and the tech implementation at Estee Advisors. Both founders have extensive experience in wealth-tech businesses and complement each other to help build a scalable and value accretive business.
Tech stack
Java
NextJs (Next.js)
FlutterCandid answers by the company
Fintech Compay
Company social profiles
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We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.
🔹 Key Responsibilities
✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.
✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.
✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.
✔ Manage user roles, groups, ACLs, and security rules.
✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.
✔ Perform platform upgrades, patches, and testing activities.
✔ Maintain technical documentation and user guides.
✔ Ensure ITIL best practices are followed across ServiceNow processes.
🔹 Required Qualifications
🎓 Bachelor’s degree in Computer Science / Information Technology or related field.
✔ 5+ years of experience in ServiceNow administration and Service Desk support.
✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.
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- 8+ years of experience in Vertex
- Hands on consulting experience on SAP Indirect Taxes / Taxes on Sales & Purchase
- Must have fundamental knowledge / understanding on Indirect tax regulation and standard within CE, NAM, LATAM
- Must have implementation & support experience on Vertex O series On Demand.
- Mush have knowledge on integration of Vertex with other system like SAP S/4HANA, Ariba, Concur etc
- Experience in Automobile industry preferable.
- Customize Vertex settings to support business-specific tax needs and scenarios.
- Perform regular system checks and updates to maintain tax compliance and accuracy.
- Analyze current tax processes and recommend improvements to enhance efficiency and accuracy.
- Work closely with finance, IT, and compliance teams to ensure smooth integration and operation of tax automation systems
- Strong understanding of SAP modules (e.g., SAP FI, SAP SD, SAP MM, etc.) and their integration with Vertex.
Brief Job description:
- Develop, implement, and optimize our digital advertising strategies on platforms like Google AdSense and Meta Ads.
- Meticulously track key performance indicators (KPIs) and optimize campaign performance.
- Stay aware of the industry trends for performance marketing.
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We are working hard to be the world's most loved skill-learning platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices.
Funding Status
● We are backed by top-tier VC firms.
Role - Product Manager
Position Overview:
We are seeking a highly skilled and experienced Product Manager to build and launch new skill categories. The ideal candidate will have a strong background in product marketing and launch strategy, as well as experience in product management. This role will be responsible for defining and executing the product vision, strategy, and roadmap, and for leading cross-functional teams to deliver on those objectives.
Responsibilities:
● Define and execute the product vision, strategy, and roadmap in collaboration with Founders
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● Lead product launches, including go-to-market strategy and messaging, and drive adoption and growth
● Define and track key metrics to measure product performance and success
● Continuously gather feedback and data from customers, internal teams, and market research to inform product decisions
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● Communicate the product roadmap to stakeholders and ensure alignment
● Manage and prioritize the product backlog
Qualifications:
● 4-5 years of experience in product management and product marketing, with a focus on launch and go-to-market strategy
● Proven track record of successfully launching products and driving growth
● Strong understanding of customer needs, market trends, and competitive landscape
● Excellent communication and leadership skills, with the ability to influence cross-functional teams
● Strong analytical and problem-solving skills
● Understanding of A/B testing and experimentation is a plus.
● You are somebody who shares the same ethos.
Perks & Benefits
● Fair compensation and early-stage stock options
● Work directly with founders for this role (Lots of autonomy) & make a direct impact on the direction of the company
● Remote work (with an option to work from our BLR office when in Bangalore)
● Small team + Challenging problems
● Opportunity to create a large global consumer company in India
● Casual + Flexible work environment
What is our interview process?
● An initial 30 min call to understand each other at a high level.
● Work on a case study or assignment together to ensure a good match.
Data Science
Machine Learning (ML)
R ProgrammingSenior Data Scientist
- 6+ years Experienced in building data pipelines and deployment pipelines for machine learning models
- 4+ years’ experience with ML/AI toolkits such as Tensorflow, Keras, AWS Sagemaker, MXNet, H20, etc.
- 4+ years’ experience developing ML/AI models in Python/R
- Must have leadership abilities to lead a project and team.
- Must have leadership skills to lead and deliver projects, be proactive, take ownership, interface with business, represent the team and spread the knowledge.
- Strong knowledge of statistical data analysis and machine learning techniques (e.g., Bayesian, regression, classification, clustering, time series, deep learning).
- Should be able to help deploy various models and tune them for better performance.
- Working knowledge in operationalizing models in production using model repositories, API s and data pipelines.
- Experience with machine learning and computational statistics packages.
- Experience with Data Bricks, Data Lake.
- Experience with Dremio, Tableau, Power Bi.
- Experience working with spark ML, spark DL with Pyspark would be a big plus!
- Working knowledge of relational database systems like SQL Server, Oracle.
- Knowledge of deploying models in platforms like PCF, AWS, Kubernetes.
- Good knowledge in Continuous integration suites like Jenkins.
- Good knowledge in web servers (Apache, NGINX).
- Good knowledge in Git, Github, Bitbucket.
- Working knowledge in operationalizing models in production using model repositories, APIs and data pipelines.
- Java, R, and Python programming experience.
- Should be very familiar with (MS SQL, Teradata, Oracle, DB2).
- Big Data – Hadoop.
- Expert knowledge using BI tools e.g.Tableau
- Experience with machine learning and computational statistics packages.
Job Brief: AGENCY09 is looking for a mind that loves words and working with them. A believer of ideas and communication, the mind should be able to create and edit. Working in a fast paced environment, the copy supervisor will be part of the core thinking process for plenty of brands.The main objective is to have quality control for the content produced by AGENCY09
Experience : 1 + Copywriting experience in a fast paced digital agency
Salary - As per market standards
Location: Open for both WFH Position and Mumbai Office. (Bandra)
Responsibility:
You will be part of the content team that constantly has to bring new ideas to the market.
Primary - Campaigns, Special Days, Social Media Content, Website Content, Video Led ideas
Secondary - Brand Communication, Other offline communication and SEO
- Write, edit and publish content for websites, blogs, videos, social media posts/campaigns, email campaigns, podcasts, e-books, whitepapers, and more
- A good understanding of brands/markets in India, current advertising trends, consumer behavior and related sense of the markets to be able to offer solutions(in conjunction with the creative team) to clients.
- Through copy, be able to deliver tangible results to clients/brands and make a difference through exemplary strategy and creativity.
- Creative/Out-of-the-Box thinking.
- Discussing the client's core message and target audience.
- Brainstorming visual and copy ideas with the team.
- Excellent command over the English language. Expert in writing skills, editing and proofreading abilities. Ability to write concise, attention-grabbing and hard-hitting copy that clearly puts the message across.
- Think ideas and work towards implementing the same.
- Work closely with the Art & Tech team on the projects.
- Ability to deliver within short-frames and meet the deadlines.
- Should have in-depth understanding of the digital media and the ability to write well, crack campaign ideas across digital platforms like facebook, Twitter, Should have the creative knack to deliver the best possible quality work.
Education - Bachelors' or above. Or a portfolio that never raises the question.
Skills:
- Proficient using microsoft office
- Ability to think and write for different audiences and mediums
- A passion for words and communicating the essence of a story.
- Ability to self-manage, take initiative and prioritize tasks in a fast-paced environment.
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
- Partnering with leadership to align HR strategy to business strategy
- Implementing & managing HR policies, employee engagement, retention, talent acquisition, employee grievance and exit
- Performing talent acquisition, Pre screening candidate applications and resumes for required skills experience and knowledge to fit position requirements
- Ensuring high level of employee engagement and retention by taking initiatives to improve work relationships, building morale and increasing productivity of employees
- Facilitating process of candidate selection, interviewing, job offer, background
check and candidate on-boarding. - Ensuring performance management system is implemented.
- Leading and/or supporting annual HR cycle deliverables to include performance
management merit and bonus awards benefits enrollment etc
Desired Candidate Profile
What you need to have:
- MBA in HR
- 2-3 years experience in HR Business Partner
- Excellent interpersonal skills and effective verbal and written communication skills
- Proven ability to effectively coach employees and management through complex and difficult issues
- Ability to thrive in an ambiguous and rapidly changing environment
- Ability to set high personal goals and work independently
- Proficient in MS Excel
Java
Spring Boot
BootstrapDo you believe your code could bring millions out of poverty in India?
At Rang De, we are building a purpose driven peer-to-peer lending platform to provide low cost credit for the underserved. Using the power of cloud, mobile and analytics, we want to make rangde.in the place where change happens every day.
We are looking for a Full Stack Developer to produce scalable software solutions.
You’ll be part of the engineering team that’s responsible for the full software development life cycle, from conception to deployment.
As a Full Stack Developer, you should be comfortable with front-end, back-end and Rest API coding, development frameworks and third-party libraries.
Key skills that you must bring to the table:
- Work with development teams and product managers to ideate software solutions
- Design and implement software using client-side and server-side technologies
- Write effective APIs which work well for both web as well as mobile applications
- Unit test software to ensure responsiveness and efficiency
- Use secure coding practices
- Build features and applications with a mobile responsive design
- Document your work for the benefit of the team
Experience and qualifications:
- Familiarity with common stacks and frameworks like Spring Boot, Hibernate, Thymeleaf, Bootstrap
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
- Knowledge of Java is a prerequisite, experience in Python will be an added advantage
- Familiarity with PostgreSQL, Apache, Tomcat, Rest API
- Good knowledge of AWS cloud technologies. Skills in DevOps will be a big bonus
- Given that we continue to work remotely, we expect you to have great communication skills and willingness to work under an agile environment
- Must have an innate ability to learn and creative ability to solve big challenges
- Degree in Computer Science or relevant field
- 1-5 years of relevant full stack experience
Benefits:
- Work from Anywhere (WFA)
- Work with a start-up team passionate about social impact
- Access to coaching from global thought leaders
- You are free to think and execute big
- Competitive salary
- Equitable stock options
- Additional 11 days leave for Vipassana Meditation
- Create sustainable social impact with your work
Javascript
HTML/CSS
jQueryBootstrap
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Full Stack Developer - Averlon