Senior Manager - Customer Success

🚀 Exciting Project Manager Opportunity at Codebuddy! 🚀

Are you a dynamic Project Manager ready to embark on a thrilling journey with a cutting-edge team? Codebuddy is opening its doors to passionate individuals who thrive in challenging roles and have a hunger for continuous improvement!

Why Codebuddy?

💡 Innovative Projects: Work on challenging projects that redefine industry standards.

🤝 Global Collaboration: Collaborate with cross-functional teams worldwide.

🎓 Continuous Learning: Stay at the forefront of technology with opportunities for skill enhancement.

Your Mission:

🔍 Technical Mastery: Analyze, plan, and execute projects with precision, overcoming roadblocks and mitigating risks.

🌐 Global Leadership: Manage cross-functional teams, ensuring seamless project delivery across multiple domains.

🗣️ Client Interaction: Engage with clients throughout the development lifecycle, turning their visions into high-tech reality.

Your Skills:

🔧 Technical Competency: From financial planning to identifying roadblocks, your skills drive successful project delivery.

🌐 Global Team Player: Thrive in globally distributed teams, with excellent interpersonal and communication skills.

🧠 Analytical Powerhouse: Proven analytical and problem-solving capabilities to optimize team performance.

What We Offer:

🌈 Fair Remuneration: We respect your effort and offer competitive compensation.

📈 Career Growth: Regular performance reviews with opportunities for a 10-30% hike.

🌍 Global Exposure: Work with accomplished co-founders and clients worldwide.

🎉 Perks Galore: Quarterly awards, festival gifts, annual picnics, and more!

Bonus Points if You Have:

🚀 Visionary Mindset: Transform client ideas into business models with excellent stakeholder management.

🌐 Client-Facing Prowess: Excel in client-facing interactions, making their ideas understandable to technical experts.

Join Codebuddy for:

🏢 Stimulating Environment: Boost productivity in a comfortable workspace.

🌐 Global Collaboration: Work on challenging projects with clients from around the world.

💡 Innovative Initiatives: Participate in knowledge-sharing and innovation.

🤝 Equality: Value every opinion with no strong hierarchy in our teams.

🔄 Agile Methodologies: Embrace Scrum and Agile methodologies for efficient processes.

📚 Skill Development: Constantly develop your hard and soft skills with our mentorship program.

If you're ready to revolutionize project management, apply now and be part of a team that values innovation, equality, and continuous growth! 🚀🌟

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

Execute full software development life cycle (SDLC)

Develop flowcharts, layouts and documentation to identify requirements and solutions

Write well-designed, testable code

Produce specifications and determine operational feasibility

Integrate software components into a fully functional software system

Develop software verification plans and quality assurance procedures

Document and maintain software functionality

Troubleshoot, debug and upgrade existing systems

Deploy programs and evaluate user feedback

Comply with project plans and industry standards

Ensure software is updated with latest features

Responsibilities

• Work with stakeholders and fellow developers.
• Design and implement Python code using the Django framework.
• Identify and fix bottlenecks that may arise from inefficient code.
• Identify and fix software bugs.
• Create a wide variety of unit tests to verify the functionality of the software.
• Manage the security of the platform.
• Write detailed documentation around the code.
• Knowledge of front end languages.
• Create and maintain the application's architecture
• Write code that is reusable, testable, and efficient
• Create and implement applications that are low-latency, high-availability, and performant
• Integration of front-end developer-created user-facing components with server-side logic
• Security and data protection implementation
• Data storage solution integration

Skills

• Able to use Postman, JIRA or similar tools
• Python expert with an understanding of at least one Python web framework, such as Django, Flask, or others
• Working knowledge of several ORM (Object Relational Mapper) libraries
• Capable of combining many data sources and databases into a single system
• Knowledge of Python's threading constraints and multi-process architecture
• Solid knowledge of server-side templating languages such as Jinja 2, Mako, etc.
• Fundamental knowledge of front-end technologies such as JavaScript, HTML5, and CSS3
• Knowledge of accessibility and security regulations
• Managing and maintaining AWS
• Able to create RESTful APIs
• Able to integrate third-party APIs
• Familiarity with user authentication
• Authorisation across numerous systems, servers, and settings
• Knowledge of the core design ideas underlying a scalable application
• Experience with Python event-driven programming
• Understanding the distinctions between various delivery platforms, such as mobile vs desktop, and optimising output to meet the individual platform
• Capable of developing database schemas to represent and support business operations
• Excellent unit testing and debugging abilities
• Thorough knowledge of code versioning systems such as Git, Mercurial, or SVN
• Able to deploy the app on client cloud as well.

Requirements:

• Bachelor’s/Master in computer science
• 3-5 years of work experience
• Excellent problem-solving skills
• Able to work in a fast, unstructured environment
• Excellent communication and collaboration skills
• Must have access to FTTH internet connection

A network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

This person MUST have:

• B.E Computer Science or equivalent
• 2+ Years of hands-on experience troubleshooting/setting up of the Linux environment, who can write shell scripts for any given requirement.
• 1+ Years of hands-on experience setting up/configuring AWS or GCP services from SCRATCH and maintaining them.
• 1+ Years of hands-on experience setting up/configuring Kubernetes & EKS and ensuring high availability of container orchestration.
• 1+ Years of hands-on experience setting up CICD from SCRATCH in Jenkins & Gitlab.
• Experience configuring/maintaining one monitoring tool.
• Excellent verbal & written communication skills.
• Candidates with certifications - AWS, GCP, CKA, etc will be preferred
• Hands-on experience with databases (Cassandra, MongoDB, MySQL, RDS).

Experience:

• Min 3 years of experience as SRE automation engineer building, running, and maintaining production sites. Not looking for candidates who have experience only as L1/L2 or Build & Deploy..

Location:

• Remotely, anywhere in India

Timings:

• The person is expected to deliver with both high speed and high quality as well as work for 40 Hours per week (~6.5 hours per day, 6 days per week) in shifts which will rotate every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

Designation

• Digital Marketing Manager

• Performance Marketing Manager

1. Paid Marketing Manager
2. Digital Lead
3. Lead- Digital Marketing
4. Online Marketing Manager 
5. Digital Marketing Analyst/Senior Digital Marketing Analyst
6. Digital Success Manager

About the Role:

We're looking for a growth-oriented leader to own and lead the Digital Marketing function at Impact Guru. You are the ideal candidate if you are comfortable with continuous experimenting and learning and are obsessed with data. You're not afraid to try new methodology and can deliver useful insights by effectively and quickly adapting to data.

Reports to: VP - Markeing

Responsibilities:

• Own end-to-end execution, measurement, reporting, and optimization of campaigns across channels with goals to increase New users Acquisition, Scale GMV across the campaign, and deliver platform GMV & ROAS
• Managing two verticals of Impact Guru business, one is online donation(E-commerce) & Lead Generation(Seekers).
• Lead a team of performance marketers & Data Analyst
• Partner with internal teams to optimize campaign performance (targeting, optimization, creative direction, etc.)
• On a day-to-day basis, you will be expected to optimize campaigns based on data breakdowns and insights.
• Understand ways to scale campaigns across platforms in an optimal manner.
• Perform interest research in Facebook using audience insights and ads manager.
• Create a digital media plan based on requirements across multiple platforms
• Understand how content works across different social media platforms
• Create insightful reports based on data from performance marketing campaigns
• Tag with your copy and art partners to achieve a digital-first creative output on campaigns.
• Work on Launching & Optimising other marketing channels like Taboola, Criteo, Outbrain, Adroll etc.
• Work on retentiton marketing through Mo engage or internal communication.
• Coordination with SEO Team for Organic ranking updates & suggestions
• Assist Social media team in scaling the organic GMV from social pages, also assist them in increasing the followers on each social media pages
• Work on launching influencer marketing campaigns & influencer network for the brand.

Skills Required:

• 3-4 years of industry experience (agency or editorial) is a plus.
• Bachelor’s degree in Engineering, Media Communications, Business Administration, Journalism, English, or related Fields from Tier 1/Tier 2 colleges.
• In-depth knowledge of Google Adwords, Facebook Ads & Google Analytics.
• Excellent problem solving & analytical skills.
• Strong quantitative skills with a knack for translating numbers into actionable insights and creatives.
• Ability to multitask in a fast-paced work environment.
• Punctual and dedicated to meeting goals & deadlines.
• Able to effectively work independently, and as part of a team.

Min. 3-4 year experience is required in this role.

THIS JOB IS NOT FOR FRESHERS! SEPARATE POSTINGS SHALL BE MADE FOR THE SAME

Questionnaire forhttps://docs.google.com/document/d/1_DrazG6jU-PYRRIbBJ7VhKXUrx-Qr8nLLtBRrxjwRM8/edit" target="_blank"> DM Hiring

Please find the JD below.

2   One Order framework and APIs, BADI Implementation, Implicit & Explicit enhancements, User exits, Customer Exits ,BSP Component Enhancement, GeniL and BOL Programming

3   ABAP Programming skills,  RICEFW elements, OOPS ABAP, Debugging skill

4   Abap interface using Web services, Configurations in SOAMANAGER, Basic understanding of XML

5   CRM Web UI Designing and Developments, AET tool, SQVI query

6   UI Framework & Configuration including Business Roles, Navigation Bar Profiles, Navigation Links

7   Experience on Smart Forms & mail forms and Develop/enhance smart forms

8   Knowledge on SolMan is preferable

Interview date F2F only on 1^st August 2019