Senior Manager - Customer Success

Strong product marketing, digital marketing skills

Mandatory (Experience 1): Must have 4+ years of product marketing experience in B2B Product companies, B2B Startups, or top Tech Consulting firms

Mandatory (Experience 2): Must have direct experience in pre-launch and post-launch marketing, including user research, positioning, GTM planning etc

Mandatory (Tech Skills 1): Must have strong analytical and strategic planning skills including user acquisition, market analysis, and KPI-driven decision-making

Mandatory (Tech Skills 2): Must have experience working with cross-functional teams (product, engineering, content)

Mandatory (Tech Skills 3): Must have experience creating high-impact content (videos, podcasts, reports, use-case libraries)

Mandatory (Company): B2B SaaS product companies, Top consulting firms

Mandatory (Education): Must be from a Tier 1 college, MBA graduate

We are looking for a detail-oriented and proactive Purchase Executive with 3+ years of experience in procurement and vendor management. The ideal candidate will handle purchasing activities, supplier negotiations, and inventory coordination to ensure timely and cost-effective procurement of goods and services.

Key Responsibilities:

• Source, evaluate, and negotiate with suppliers for materials, equipment, and services.
• Prepare and process purchase orders, quotations, and agreements in line with company policies.
• Ensure materials are procured within budget and meet quality standards.
• Monitor stock levels and coordinate with inventory and production teams for replenishment.
• Maintain and update supplier/vendor databases and build long-term supplier relationships.
• Compare price quotations, delivery terms, and payment conditions to ensure best value.
• Coordinate with accounts for invoice verification and payment processing.
• Track and report key procurement metrics to reduce expenses and improve effectiveness.
• Ensure compliance with company policies, ethical standards, and legal regulations.
• Support internal teams by providing accurate delivery timelines and resolving supply issues.

• Project Planning and Execution:Develop comprehensive project plans, including scope, objectives, timelines, and budgets.   
• Lead project teams, assigning tasks and responsibilities, and ensuring effective collaboration.
• Monitor project progress, identify potential risks, and implement mitigation strategies.
• Manage project resources, including personnel, equipment, and budgets.
• Ensure projects are delivered on time, within budget, and to the required quality standards.

Stakeholder Management:

• Build and maintain strong relationships with stakeholders, including clients, team members, and senior management.
• Communicate project status, risks, and issues effectively to stakeholders.
• Manage stakeholder expectations and ensure their needs are met.

Risk Management:

• Identify and assess project risks and develop risk mitigation strategies.
• Proactively address issues and resolve conflicts to minimize project disruptions.
• Implement change management processes to control project scope and ensure alignment with objectives.

We are the Country's leading Private Security Agency and Facility Management Company, having 75 branches and a manpower of around 40000 across!

Candidate must have:

1. Good knowledge of various labour laws

2. Registers and documents to be maintained under Acts

3. Must have handled labour audits

4. Working knowledge of handling Simpliance, ComplyHR, Teamlease, Ascent HR will be added advantage

5. Should respect timelines and meet deadlines

6. Must have 5-6 years of relevant experience

7. Minimum a Graduate

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code. 

Responsibilities

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs

Qualifications

• Bachelor's degree or equivalent experience in Computer Science or related field
• Development experience with programming languages
• MongoDb database or relational database skills

Project Management

• Develop the integrated project plans to determine time frame, procedures for accomplishing projects
• Assess consolidated project plans for dependencies, gaps and continued business value
• Plan and manage project closure and/or transitions
• Work with stakeholders to establish and gain consensus on project goals, objectives and deliverables
• Conduct project reviews to recommend changes to project schedules or resource requirements
• Document and track project scope, changes, issues and risks that affect implementation
• Facilitate the daily stand-up to achieve team consensus
• Eliminate conflicts and assist in developing solutions to manage roadblocks
• Plan and manage testing cycle with customer

Customer Success

• 3-5 years experienced engineer in design; pre / post implementation tracking / successful execution on the following categories:
• Building management systems
• Security systems / cameras; sensors; beacons
• IOT implantation within campuses / buildings
• IT security systems – understanding of the way they work / get implemented
• Comfortable with client interactions and working with client’s vendors / partners

Other Areas:

• Participates periodically in client meetings or business development presentations as part of a Team to help demonstrate our capabilities. Assists with the development of marketing materials and support

Information/data. Maintains a working knowledge of business unit’s available product and service offerings.

Requirements:

Qualifications

• Bachelor's degree or above in computer science, information systems, technology, engineering are preferred.

Other disciplines are welcome to apply if you have a strong interest or sufficient knowledge in IT domains

• At least 4 years of experience in IT Project Management role and 6 years total professional experience
• Strong communication skills, well-versed in English (spoken and written) to facilitate cross border

Communications and collaborations

• Strong stakeholder management skills to communicate across various departments and levels
• Strong time management skills, detailed and results-oriented
• Familiar with startup environment and understanding of dynamics between design, engineering, product and customer service is a plus
• Experience with agile and project management software like Jira
• Committed to the values of integrity, accountability, and customer centric

Total Experience: 4-7 Years  

  Must Have (2-3yrs): 

Appium, Selenium or Protract, Any programming language, Cucumber framework 

 Good to Have (2-3yrs.): 

Restassured, Jenkins CI/CD Integration, Database Knowledge (SQL, ORACLE etc.), Github etc