Senior Manager - Customer Success

Mactores is a trusted leader among businesses in providing modern data platform solutions. Since 2008, Mactores have been enabling businesses to accelerate their value through automation by providing End-to-End Data Solutions that are automated, agile, and secure. We collaborate with customers to strategize, navigate, and accelerate an ideal path forward with a digital transformation via assessments, migration, or modernization.

As the Project Manager, you will be responsible to manage project scope, timelines, budgets, daily scrum, sprint planning & retrospective, internal & external stakeholder management.

What you will do

• Create a project plan based on the scope of work defined by the Solutions Architect using Smartsheet
• Identify activities, dependencies, sequencing, and time estimates
• Onboard the team of engineers on customer systems, project scope, process, deliverable, documentation requirements
• Create project kick-off presentation, charter, and tracking mechanism in collaboration with the customer
• Conduct daily stand-ups, sprint planning, sprint retrospective meeting
• Facilitate internal and external architecture discussions, review calls, and document decisions with the teams who work in India and three timezones in the US
• Proactively create meeting notes, weekly customer presentations, and organize project documents and recorded calls
• Review and approve employee timesheets, leaves and perform team calendar management
• Enable customer success by proactively communicating project status, risks, requests
• Take ownership of customer escalations and facilitate the resolution
• Negotiate the scope changes in the project by producing appropriate project documentation

What are we looking for

• 2+ years of experience in working in cloud engineering or data engineering projects
• 2+ years of experience as a Project manager or scrum master with customers in US timezones
• Expertise in using Smartsheet, Jira / Confluence, Clockify
• Excellent communication, facilitation, negotiation, and coaching skills
• Expertise in managing internal and external teams
• Strong prioritization and problem-solving skills

You will be preferred if you posses

• Experience in managing Data Lake based projects on AWS
• Professional Scrum Master™ certification
• Managing Jira Projects certification
• Smartsheet Certification

We are looking for a skilled AI/ML Engineer to join our team and help revolutionize the accounting and GST automation industry. If you are passionate about machine learning, data processing, and building intelligent automation solutions, this is the role for you!

📌 Job Responsibilities:

• Develop and deploy AI/ML models for data processing and automation.
• Work on OCR-based document processing and intelligent data extraction.
• Optimize machine learning algorithms for accuracy and performance.
• Collaborate with product and development teams to integrate AI solutions.
• Research and implement cutting-edge AI/ML techniques.

🛠 Skills Required:

• Strong experience in Python, TensorFlow, PyTorch, OpenCV
• Expertise in Machine Learning, Deep Learning, and NLP
• Hands-on experience with OCR tools like Tesseract, AWS Textract, or Google Vision API
• Knowledge of data preprocessing, model training, and deployment
• Familiarity with big data processing (Spark, Hadoop) is a plus

The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.

Key Responsibilities:

1. Technical Support:

- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.

- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.

- Troubleshoot network connectivity issues, including wired and wireless connections.

- Install, configure, and update operating systems, drivers, and software applications.

2. Network Support

- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.

- Monitor network performance and troubleshoot network-related issues.

- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.

3. Hardware Maintenance

- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.

- Conduct routine maintenance and inspections of hardware to ensure optimal performance.

- Manage inventory of spare parts and equipment.

4. User Assistance

- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.

- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.

- Create and update user documentation and FAQs.

5. Incident Management

- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.

- Escalate complex issues to L3 support or other specialized teams as needed.

- Maintain detailed records of issues, resolutions, and user interactions.

6. Compliance and Security

- Ensure compliance with company policies and procedures related to IT security and data protection.

- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.

7. Collaboration

- Work closely with other IT team members to ensure seamless support and service delivery.

- Participate in team meetings, training sessions, and knowledge-sharing activities.

Qualifications:

- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.

Technical Skills:

- Proficiency in Windows and macOS operating systems.

- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.

- Familiarity with remote desktop tools and support software.

- Basic understanding of cybersecurity principles and practices.

Soft Skills:

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Customer-focused with a commitment to providing high-quality support.

Experience: 5 years

No. of Positions: 2

Job Type: Full-time

Benefits: Health Insurance

Work Days: Monday to Friday

Responsibilities:

- Design, develop, and maintain highly interactive and responsive web applications using AngularJS 14.

-  Write clean, maintainable, and well-documented code that adheres to best practices.

- Leverage Tailwind CSS for rapid UI development and ensure consistent design across the application.

- Implement user interface components and features according to design specifications.

- Integrate with backend APIs and services to retrieve and manipulate data.

- Optimize application performance for a smooth user experience across all devices and browsers.

- Conduct unit testing and participate in integration testing to ensure code quality.

- Collaborate with designers, backend engineers, product managers, and other stakeholders throughout the development lifecycle.

- Stay up-to-date with the latest advancements in frontend technologies and frameworks.

-Contribute to the improvement of existing frontend development processes and documentation.

Qualifications:

-  Strong understanding of AngularJS 14 architecture, components, directives, and services.

-  Proficiency with HTML5, CSS3, and JavaScript (ES6+).

-  In-depth knowledge of Tailwind CSS and its utility classes for rapid UI development.

- Experience with responsive web design (RWD) principles and best practices.

- Understanding of web accessibility guidelines (WCAG).

- Familiarity with unit testing frameworks (e.g., Jasmine, Karma) is a plus.

-  Experience with build tools (e.g., Webpack) is a plus.

-  Excellent problem-solving and analytical skills.

-   Strong attention to detail and a passion for creating pixel-perfect user interfaces.

-   Excellent communication and collaboration skills.

A proactive and results-oriented individual with a strong work ethic.

We are looking for someone to be responsible for the development and maintenance of Salesforce applications. Your primary focus will be custom Salesforce development and integration with third-party services. You will be working with other engineers and developers on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

• Translate functional requirements into technical requirements
• Design and build high-performance, reusable, and reliable Apex code with best practices
• Ensure the best possible quality of the application
• Take ownership of project work and developing client relationships (should be a confident self-starter)
• Identify bugs and align with requirements during debugging
• Write test classes for the class that you develop and ensure more than 80% code coverage
• Test bug fixes to make sure they work as per requirements, then deploy them to production

• Apex development
• Should have worked with an editor such as MavensMate or Eclipse for force.com
• Visualforce page development
• Ability to communicate with customers and provide consultation on Salesforce solutions
• Good problem-solving skills and ability to give optimal solutions
• Hands-on experience in administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles, and reports.
• Experience in designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements
• Education: BEng (IT, CE, CS, or EC), BSc, MSc (CS), BCA, or MCA
• Certification: Any Salesforce certification would be a plus point.

Tele sales Representative responsibilities include:

Contacting potential or existing customers to inform them about a product or service using scripts.

Answering questions about products or the company.

Asking questions to understand customer requirements and close sales.

Job brief

We are looking for an enthusiastic Tele sales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective tele sales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

Contact potential or existing customers to inform them about a product or service using scripts

Answer questions about products or the company

Ask questions to understand customer requirements and close sales

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take and process orders in an accurate manner

Handle grievances to preserve the company’s reputation

Go the “extra mile” to meet sales quota and facilitate future sales

Keep records of calls and sales and note useful information

About Us

Rezo.AI is an AI-Powered Contact Center that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it

Rezo's AI-Powered contact center leverages groundbreaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing customer-agent conversations across multiple channels including voice, email, chat/ Whatsapp, and social media, whilst coaching them.

Introduction:

We are looking for a knowledgeable, detail-oriented person to help us test our code. As a QA Tester, you will work alongside our engineering team to ensure that our code is top-notch. By performing tests on our code and communicating the results with our engineering team, you can help us produce the most effective products that delight our clients. Your expertise will be crucial to help us identify and resolve bugs, glitches, and any other issues.

Responsibilities:

In this role you will collaborate with the engineering team and shall be responsible for:

• Test new and existing features (units and integration) and report errors and failures

• Work collaboratively with the developing team to correct errors and participate in testing for product releases

• Gathering requirements

• Test automation and test methodology (ex: TDD or BDD)

• Expertise in Test case design and test case execution.

Qualifications:

• 2+ years of experience as a QA Manual Tester

• Experience in Manual testing dashboards and chatbots shall be a plus.

• Bachelor's degree in Computer Science or Engineering or college diploma in QA Testing

• Keen attention to detail

• Ability to solve complex problems

• Determination and tenacity to commit to the end when solving issues

• Defects triage and follow up on the defects fixes.

• Worked with the developers and the functional team

• Understanding of Business Logic

Time management

• Concise writing

• Flexibility

• Critical thinking skills

• Understanding of User Experience

Cultural fitment

Work at the heart of AI and customer engagement.

If you are fascinated by AI and looking to work with the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us.

Rezo is the place to be if you want to work in an atmosphere where you can do meaningful research, contribute to the platform, and grow fast.

Culture/Values

We believe that allowing employees to pursue their interests and challenge the existing quo only helps to make Rezo a successful workplace. To that end, we are committed to assisting our employees in enhancing the skills that are vital to their professional growth.

FOCUS, INTEGRITY, TEAMWORK, PASSION, INNOVATION

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Visit our website: https://rezo.ai/ for more information

If you love using your words to craft stories, paint people’s imaginations and make compelling arguments, here is why you should join Pichkaari.

Who are we?

We are a multi-disciplinary communication design studio. We are a closely knit team of hard-working and passionate makers, specializing in delivering designs that are unique, stunning and that strike an immediate chord with the required audience.

With crystal clear communication being the backbone of all our projects, we deliver the most effective solutions by:

• Obsessing over the teeny-weeny specifics and intricacies of communication design
• Bringing fearless originality to the table
• Trusting our instincts
• And striving to incorporate the highest level of quality and intuitiveness in everything we do

The ideal candidate is a creative team player, talented wordsmith, and grammar sleuth. You will be responsible for developing marketing and communications content that is compelling and impactful.

Responsibilities

• Collaborate with internal partners to interpret project briefs and develop relevant concepts
• Write clear, compelling and creative copy
• Use SEO principles to maximize copy’s reach
• Ensure that all deliverables are proofed before publishing
• Ideate for and contribute towards a strategy for marketing campaigns

Qualifications

• 2+ years of marketing or copywriting experience
• Excellent written and verbal communication skills
• Highly organized with excellent attention to detail