Senior Manager - Customer Success

Enterprise Sales Consultant will work in the sales team of Cogno AI and report to the respective managers. The enterprise sales consultant will be responsible for ensuring timely closures of the opportunities assigned to them and will be responsible for handling the end-to-end sales cycle for all the leads/opportunities allotted to them. Basis their experience they could be put in an International (APAC/MENA/Africa) or Domestic team.

Key Responsibility Areas (KRAs)

• Setting up the initial meeting with the right stakeholders.
• Establish client relationships through constant follow-ups and discussions/progress updates.
• Mapping the right use cases with the stakeholder for each of our existing clients.
• Showcasing the demo of our Products and explaining the use cases to the clients.
• Answering the most common questions related to the Product, use-case, Technical Architecture, Product Security, etc.
• Coordinating with various teams within the client - Business, IT, Information Security, etc.
• Coordinating with various teams within Cogno AI - Operations, Customer Success, Product, Information Security, etc.
• Completing the Sales cycle by getting the PO and the Contract Agreement signed.
• Achieving revenue (MRR booking) targets.

What do we look for?

• Should have worked at a fast-growing startup for at least 2 years.
• 1 to 4 years of B2B Sales experience in IT/SaaS based Enterprise software domain (Preferred if already have experience selling to BFSI companies)
• Experience in selling to international BFSI clients (APAC/MENA/Africa) - preferred
• Should have handled end-to-end sales cycle (Lead gen to closure - Money hitting company's bank account)
• Should have given product demos and converted the business ask of the customer to a solution for the end customer.
• Should have handled sales cycles of 4 to 6 months.
• Have handled 30 to 40 opportunities in parallel
• Should have handled senior-level persons (CxOs, SVPs, etc. ) in the past organization
• Should have closed opportunities worth Rs. 50,000 to Rs. 1,00,000 per month (MRR)

What do we have to offer you?

• Ownership of business goals.
• Hybrid Working policy
• MacBooks
• Health Insurance
• Life Insurance
• Kaha Mind Mental Wellness Plan
• Communication Allowance
• Flexible salary structure with tax savings
• Paytm Food Wallet
• Office clothes allowance

This is your chance to be at the helm of transformative growth in a dynamic technology company. We are actively seeking an energetic and dependable Director of Sales and Business Development to catapult our enterprise client base to new heights. This role is tailor-made for an organized sales leader with a strong background in the IT services sales arena. The right individual will have experience working large transactions, as well as working with C level prospects in the Fortune 1000 and mid-market space. If you have impeccable organizational skills, experience in creating effective sales strategies, and generating and owning opportunities through the full sales cycle from lead to close, we’d love to hear from you.

• B.E in computer science or related fields.
• Hand-on development experience with web & database technologies (MS SQL).
• Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
• Ability to work at the tactical and strategic levels of IT initiatives.
• Impressive hands-on experience in .Net technologies. Impressive hands-on experience and knowledge with C#, SQL, JSON, XML, Win Forms & MVC, Angular, JavaScript, jQuery , HTML/CSS.
• Self-Motivated, flexible & Innovative.

As a Senior Software Engineer you have complete ownership of building out the Docexa product along with product people and the rest of the engineering team. This role will act as a great springboard to accelerate career growth & transition into a Tech Lead level role.

Your daily life

• Architecting of the whole platform
• Development of server-side logic
• Building new services and APIs
• Developing core business logic
• Maintenance of current APIs
• Improving the performance and reliability of our systems as we scale

Must-have skills

• You’ve been building web applications professionally for 4+ years
• You’re proficient in PHP 7, Laravel, and PostgreSQL
• You possess strong OOP and design pattern knowledge
• You are familiar with modern technology systems: AWS, load balancers, Kafka queues, caching, etc.
• You write understandable, testable and easy to maintain code
• You’ve the ability to build RESTful APIs
• Explaining complex technical concepts to designers, support team, and fellow engineers is not a problem for you
• Well versed with the fundamentals of computer science and distributed systems

We are looking for a seasoned technology professional who can use their experience to build effective teams, high-performance culture, scalable processes and mentor aspiring talent. The candidate must be entrepreneurial, hands-on in technology, must have experience with design, development, and delivery of mobile apps, web applications and tech platforms, at scale. It is highly important for the candidate to have experience with eCommerce and is expected to have some experience in the retail sector, building technology systems and platforms.

The person is expected to be a technology leader with the capability of building and leading a high-performance engineering team.

Responsibilities

• Provide Technical authority in prospective meetings with other departments and provide guidance to developers
• Provide Hands-on Technical leadership, in the development, operation, and improvement of services
• Work with the wider team to ensure high-quality code is delivered in line with the project goals and delivery cycles
• Work with product managers to understand user needs for new/existing services
• Work closely with designers to deliver rapid prototypes as well as production code to ensure high accessibility standards are upheld. We expect familiarity with modern frameworks and languages, as well as best practices such as Clean Code, TDD, BDD, continuous integration, continuous delivery, and DevOps
• Attract, hire, retain and develop top-notch engineering/technology talent
• Implement technology product(s) as per the product requirements, using appropriate technologies
• The company’s tech-stack comprises Node.js (for Backend), MongoDB as the Database (MEAN stack), and Native App development (for iOS and Android)
• Communicate business goals to the engineers. Keep them focused on building the right product and in the right manner. Ensure that engineering is always adding business value and communicate this value to the business leaders
• Be an individual contributor if necessary. Engineering managers could spend ~20% of their time coding and contribute to the code base
• Perform regular code review of the code being developed by your team, to maintain the high quality of code

Qualification

• Computer Science & Engineering education/degree from an internationally recognized top technology institute or university
• 8-10 years of overall experience in the delivery of quality scalable and extensible software. Should currently be leading a team of top-notch developers as an Engineering Manager or Technical Architect.
• Experience of leading product development in B2C startups
• 4+ years of experience in architecting, designing, developing, and scaling high-quality mobile apps and end-to-end systems (consumer-facing and business-facing systems), under tight timelines and delivery pressure
• Experience with backend software development at a high scale. Experience with distributed systems, service-oriented architecture (SOA), and microservices design.
• Capacity to take the complete responsibility of developing and delivering a product-mobile apps and backend. Has good design sense. Has to experience with Node.js.
• Knowledge of new and cutting-edge technologies & tools. Experience working on complex projects having Analytics, Data-Science and Machine Learning components.