Key Responsibilities:
- Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
- Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
- Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
- Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
- Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
- Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
- Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
- Manage escalations and ensure timely and effective resolution of complex customer issues.
- Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Stable Money
About
About Stable Money
Stable-Alpha aims to build India's most trusted wealth tech platform, focusing on fixed-income investments. We're here to offer tailored solutions to retail investors that maximize and generate predictable returns, coupled with a sacrosanct focus on risk reduction.
The household financial assets in India are overwhelmingly dominated by fixed income instruments and are typically low yielding, tax inefficient products. Alternate fixed income products are nuanced and often complex, which presents an opportunity for a platform like ours to simplify fixed income investing for the end user through discoverability, demystification and analytics driven custom fixed-income portfolios.
The tailwinds of a rising interest rate environment and a choppy stock market makes this a great time for a platform like ours to be launched into the market.
Our Investors
We are an early-stage startup and have raised USD 5 Million in seed funding! The round has been led by Matrix Partners India and Lightspeed India, with participation from Titan Capital, Mars Shot Ventures, and 40+ marquee angel investors.
Our team
Saurabh Jain is a graduate from IIT Bombay who has previously worked as the CEO of Navi Mutual Fund and was leading Swiggy’s expansion into 500+ cities.
Harish Reddy is a graduate from IIT Bombay and has deep expertise in building wealth product strategy. He was leading product strategy and the tech implementation at Estee Advisors. Both founders have extensive experience in wealth-tech businesses and complement each other to help build a scalable and value accretive business.
Tech stack
Java
NextJs (Next.js)
FlutterCandid answers by the company
Fintech Compay
Company social profiles
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Experience Required: 5-9 Years
Job Location: Hyderabad Only
Notice period - Immediate to 15 days
Job stability is mandatory
SKILLS: WEB API, C# .NET, .NET CORE, ASP.NET MVC
JOB DESCRIPTION:
- Experience in Microsoft Web development technologies such as Web API, SOAP XML
- C#/.NET .Netcore and ASP.NET Web application experience Cloud based development experience in AWS or Azure
- Knowledge of cloud architecture and technologies
- Support/Incident management experience in a 24/7 environment
- SQL Server and SSIS experience
- DevOps experience of Github and Jenkins CI/CD pipelines or similar
- Windows Server 2016/2019+ and SQL Server 2019+ experience
- Experience of the full software development lifecycle
- You will write clean, scalable code, with a view towards design patterns and security best practices
- Understanding of Agile methodologies working within the SCRUM framework
PHP
MongoDB
RedisOpportunity :
We are looking for Backend Developers who are passionate about solving problems. We offer a result-driven, fun, and dynamic environment. So far, we've built a reasonably-sized, high-powered team and are always striving to be the best place to work we can be.
Our Tech Deck :
- Architecture
- Linux
- Docker
- HAProxy
- Nagios
- Munin
- Backend & Servers
- PHP
- MySql
- MongoDB
- Redis
- Memcached
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- jQuery
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- Act as an intermediary for problems, with both technical and non-technical people.
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- Bachelor's Degree in Computer Science or equivalent experience/knowledge
- 5+ Years of hardcore development experience in one or more backend frameworks and languages like JavaScript (NodeJS, Express), PHP (and other languages and frameworks).
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- Strong HTTP fundamentals.
- Basic networking knowledge.
- Familiarity with relational database concepts and RDBMS systems such as MySQL etc.
- A solid understanding of REST principles, and experience writing backend code to change or design APIs.
- Worked on NoSQL databases like Memcache, Redis, MongoDB etc.
- Proficient understanding of code versioning tools, such as Git
Preferred Skills & Abilities :
- As a Developer:
- Write clean, manageable code and maintain proper documentation
- Continuously discover, evaluate, and implement new technologies and frameworks to maximise development efficiency
- Excellent command over Data Structures and Algorithms
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1. Candidate should have a consultative approach not just pre sales call approach.
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3. Should be able to prepare pitch decks for the clients
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5. Solid technical foundation with the ability to explain complex concepts clearly
6. Exceptional communication and presentation skills, with the ability to articulate value and technical information effectively
Preferred companies to find candidate for this role - Cvent, Bizzabo, Airmeet, Hubilo, Hopin, vFairs, ON24, Goldcast, Webex Suite, BigMarker, Stova, Splash and EventMobi.
.NETDotNet Developer (Support L2/L3)
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Design, develop, and maintain end-to-end full stack applications using .NET
technologies and modern frontend frameworks.
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Build responsive and interactive user interfaces using Angular / React / Native
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Ensure application performance, security, and scalability for enterprise-grade systems.
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Support deployment activities and collaborate with DevOps teams.
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Knowledge of DevOps practices
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Excellent written and verbal communication skills.
Strong problem-solving and analytical skills with a detail-oriented mindset.
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Job highlights
Bachelors degree in Computer Science,Information Technology,or a related field.
- Work on a disruptive product that's still in the early stages
- Review functional and design specifications to ensure a complete understanding of the system
- Take ownership of the end-to-end system and take all requirements, issues, and enhancements to closure single-handedly
- Mobile testing experience with strong basics, understanding of testing and shipping releases on these platforms - iOS, Android, and Web
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- Experience of working with JIRA
- Prior experience in automation testing
- Prior experience in working with tools like -
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What You will do
We're looking for bright Senior DevOps engineers that are deeply experienced individual contributors and dynamic team leaders, to join our dedicated DevOps Practice Group. As a Senior DevOps practitioner at Zemoso you’ll use your expertise to provide DevSecOps services to our customers and to our inhouse Dev teams.
Basic Qualifications
- Bachelor's degree in computer science, engineering or equivalent experience.
- 15+ years of overall IT experience
- 10+ years of DevOps experience with 5+ years of it on Azure platform
- Relevant Azure Certification(s)
Must have experience
- IaC tools ARM/bicep template, Azure DevOps
- GITHub repo and GIT tools
- scripting languages Python, PowerShell, bash development experience
- CI/CD design, build management.
- Container tools Docker and Kubernetes
- Azure Policy and permissions provisioning.
- IT experience to design, development (Java Spring Boot), automated testing, REST API’s, Microservices, Pub/Sub architecture
- Costing, budgeting, forecasting, monitoring cloud expenses.
- Architecture drawings and proposals, presentations.
- Stakeholder management.
- Prototyping.
Nice to have experience
- IaC tools CloudFormation, Terraform
- Build tools Apache Maven, Jenkins
- Networking: DNS, TCP/IP, HTTP, CDN and VPN
- Security: NSG, firewall and Azure policies, HTTPS, SSL certificates, KMS key
- Authentication (IAM): SAML 2.0, OpenID Connect, OAuth 2.0, Keycloak-based IdAM, LDAP and AD, and/or 3rd-party SSO.
- Access: RBAC and ABAC
- Load Balancers: Apache, Nginx, HAProxy
- Encryption: PKI infrastructure, Certificate authorities, OCSP, CRL, CSRs, x.509 certificate structures, pkcs12 certificate containers
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- Can effectively articulate technical challenges and solutions.
- Have strong collaborative instincts and interpersonal skills; must enjoy and work well with a wide variety of stakeholders in a complex organization
- Will manage individual project priorities with guidance, meeting deadlines and deliverables.
Benefits
- Competitive salary.
- Work from anywhere.
- Learning and gaining experience rapidly.
- Reimbursement for basic working set up at home.
- Insurance (including a top up insurance for COVID).
Location
Remote - work from anywhere.
About us:
Zemoso Technologies is a Software Product Market Fit Studio that brings silicon valley style rapid prototyping and rapid application builds to Entrepreneurs and Corporate innovation. We offer Innovation as a service and work on ideas from scratch and take it to the Product Market Fit stage using Design Thinking->Lean Execution->Agile Methodology.
We were featured as one of Deloitte Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). We were also featured in Deloitte Technology Fast 500 Asia Pacific both in 2016 and 2018.
We are located in Hyderabad, India, and Dallas, US. We have recently incorporated another office in Waterloo, Canada.
Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack & NetWeaver BPM), early engineering team of Zoho (leading billion $ SaaS player) & some Private Equity experience.
Marquee customers along with some exciting start-ups are part of our clientele.
React.js
Javascript
HTML/CSSJob Description
Frontend/Sr Frontend Developer
About company:-
It is a mission-oriented early-stage fin-tech startup which is building a suite of carefully tailored financial products and delivery mechanisms to fulfill the aspirations and needs of middle-income households in urban India. It was started by three cofounders, who have a pedigreed education background (IIT/IIM) and relevant professional experience in financial services. More importantly, they come from a similar background as the customer segment they are serving, and have done extensive customer research to understands the needs of the customer. It is backed by high-quality investors to realise this mission.
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- Develop all user-facing products preferably in React JS & React-Native
- Build reusable components and front-end libraries for future use
- Translate designs and wireframes into high quality code
- Optimize components for maximum performance across a vast array of web-capable
devices and browsers
- Focus on code maintainability and performance of application.
- Provide technical advice and assists in solving programming problems.
- Enhance SEO, Analytics and overall frontend architecture for better performance
Requirements:-
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Good foundation in design and a knack for designing interactions and elegant interfaces
- Thorough understanding of React.js and its core principles
- Good to have experience with popular React.js workflows (such as Flux or Redux)
- Experience with data structure libraries
- Familiarity with RESTful APIs
- Familiarity with modern front-end build pipelines and tools
- A knack for benchmarking and optimization
- Familiarity with code versioning tools (such as Git)
- Proficient in industry standard best practices such as Design Patterns, Coding Standards,
Coding modularity, Prototypes etc.
- Experience in using debugging tools used for profiling/optimizing performance
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Looking for a technical recruiter for a US Staffing Division.
Require excellent command over the english language, Should have experience of working with IT and Non-IT requirements. Should be able to source candidates as per the given job description.
- Drive the goals by understanding the requirements and preparing a robust test strategy
- Analyze and understand existing automation framework and automate manual test cases
- Upgrade/create a new reusable test framework using Java, Cucumber, Selenium as per functional requirements
- Analyze the business requirements and craft detailed level of test scenarios/cases/plan
- Carry out functional and regression testing
- Be responsible to handle multiple projects at the same time
- Complete STLC process with deliverable on time within excellent quality
- Requirement/Status communication with all the stakeholders like development team, business, product delivery team, senior management
- Good Experience in testing API and service side components
- BFSI Domain experience is MUST
- Highlight/Escalate the risk and issues in a timely manner In this role you will:
- Be responsible and held accountable for the quality of products developed by IT for our internal and external customer
- Help improve QA practices and processes by creating and maintaining documentation, QA templates, and other related artifacts
- Work in an Agile environment with distributed teams
- Maintain QA artifacts (such as documentation, etc.) and report QA metrics
- Be heavily involved with the Development teams during development, UAT teams during the acceptance testing, and Release Team for deployments and post-deployment QA
- Manage defect tracking for all software projects and assist with defect management by providing periodic updates to senior management as requested
- Be responsible for all QA resources
- Must remain up-to-date with relevant information and security practices within the industry and security training annually.
Skills:
- we are looking for a senior profile, a person having experience in testing API (Enterprise level product)
- Working knowledge of build automation tools like Maven, Gradle, Jenkins, etc.
- Expertise in version control tools like GIT.
- Using IDE's like IntelliJ, Eclipse, Spring tool suit, etc
- Expertise in web services technologies such as Restful with microservices architecture
- Good knowledge of SQL Database n
- Excellent communication, documentation, and organizational skills.
- Experience in a complex, large volume operation
- Excellent written and verbal communication skills
- Plan the timelines of delivery details of the Group/ Division project activities
Data Analytics- Ensuring Timely development of bench-top prototypes, stability study, sensory and scale up for commercialisation.
- Identifying new market opportunities and developing new product concepts to address customer and market demand
- Developing & managing time-lines, budgets, and product development activities
- Identifying & reviewing new ingredients, products and technologies to determine scientific viability and applications
- Identifying source and partners of raw material ingredients. Actively searching products, vendors which will support the development and pipeline
- Collaborating with internal and external stakeholders, such as Procurement, Quality Assurance, Nutrition, Regulatory, Business development & Manufacturing
- Managing multiple complex projects simultaneously
- Reviewing Documents for:
- Stability Study Protocol/ Reports
- Process Validation Protocol & Reports
- Observation report after three successful commercial batches
- Affiliation to various govt standards for similar product range
- Discussing & helping in resolving the formulation or process challenges during daily meeting for product development & monitoring the development cycle of product
- Identifying achievements, failures & bottleneck on weekly basis for review
- Reviewing & helping in preparing the monthly performance of the team based on the time-lines committed & submission of the same
- Being responsible for environment health and safety In organisation as per company policy/ regulations
What you need to have:
- 12+ years of experience in Nutra vertical and Ayurvedic products industry. Must be from Food Technology Background
- Exposure to ERP/ SAP
- Project management & data interpretation skills
- Ability to make & deliver process training sessions
- Knowledge of domestic and international markets
- Proficient with use of the Internet, MS outlook, MS office - including word, excel and power point
- Highly technical/ scientific acumen and familiarity with ayurvedic and Nutraceutical ingredient raw materials
- Knowledge of food science, process technology and good understanding of nutrition & Food regulations
- Talent for communicating, influencing, problem-solving and analytical skills
- Analytical thought process and excellent organisational skills
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon