Key Responsibilities:
- Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
- Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
- Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
- Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
- Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
- Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
- Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
- Manage escalations and ensure timely and effective resolution of complex customer issues.
- Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Stable Money
About
About Stable Money
Stable-Alpha aims to build India's most trusted wealth tech platform, focusing on fixed-income investments. We're here to offer tailored solutions to retail investors that maximize and generate predictable returns, coupled with a sacrosanct focus on risk reduction.
The household financial assets in India are overwhelmingly dominated by fixed income instruments and are typically low yielding, tax inefficient products. Alternate fixed income products are nuanced and often complex, which presents an opportunity for a platform like ours to simplify fixed income investing for the end user through discoverability, demystification and analytics driven custom fixed-income portfolios.
The tailwinds of a rising interest rate environment and a choppy stock market makes this a great time for a platform like ours to be launched into the market.
Our Investors
We are an early-stage startup and have raised USD 5 Million in seed funding! The round has been led by Matrix Partners India and Lightspeed India, with participation from Titan Capital, Mars Shot Ventures, and 40+ marquee angel investors.
Our team
Saurabh Jain is a graduate from IIT Bombay who has previously worked as the CEO of Navi Mutual Fund and was leading Swiggy’s expansion into 500+ cities.
Harish Reddy is a graduate from IIT Bombay and has deep expertise in building wealth product strategy. He was leading product strategy and the tech implementation at Estee Advisors. Both founders have extensive experience in wealth-tech businesses and complement each other to help build a scalable and value accretive business.
Tech stack
Java
NextJs (Next.js)
FlutterCandid answers by the company
Fintech Compay
Company social profiles
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Java
Kotlin
Redis
Go Programming (Golang)Only 10% of India speaks English and 90% speak over 25 languages and 1000s of dialects. The internet has largely been in English. A good part of India is now getting internet connectivity thanks to cheap smartphones and Jio. The non-english speaking internet users will balloon to about 600 million users out of the total 750 million internet users in India by 2020. This will make the vernacular segment one of the largest segments in the world - almost 2x the size of the US population. The vernacular segment has very few products that they can use on the internet. One big need is that of sharing thoughts. Twitter serves this need globally through a micro-blogging platform. However most of the Tweets are in English and the vernacular Indian feels out of place on it. To solve that problem, we started Koo.
About The Company
The app is a micro-blogging platform in Indian languages. It is an app built in India, for Indians, to share their thoughts and opinions on any topic in their mother tongue using Audio/Video/Text. Koo gives a voice to Indians and enables the “Best of India” to share their thoughts with the “Rest of India”. We provide a personalised feed to users by letting people select the people they want to follow. The user is then shown content from these people. Some of the top minds of India are invited to share their thoughts and opinions on various topics. Users can follow such personalities and follow what they are talking about, and share their opinions too.
We are a Series A venture funded company. It has raised $6.5 million from stellar investors like Accel Partners, Shunwei Capital, Kalaari Capital, 500startups and Blume Venture Partners.
Technology Team & Culture
Nishant (CTO), has headed engineering for large and complex platforms like Coverfox and CitrusPay catering to the needs of millions of consumers. Technology team comprises sharp coders, technology geeks and guys who have tried entrepreneurship or are very entrepreneurial in nature and extremely passionate towards technology. Anyone being part of a technology team will have a lot to learn from their peers and mentors. Download our android app nearing 1 million downloads from play store and take a look at what we are trying to build. Technology stack compromises of a wide variety of cutting edge technologies like Elixir, Java 11, Reactive Programming, MongoDB, Neo4j, Kubernetes, AWS, NodeJS, Python, ReactJS, Redis, Aerospike, ML, Deep learning etc. Working hard & party harder is the mantra that we believe in.
Technology skill sets required for a matching profile
1. Work experience between 2 years to 8 years in building large scale high user traffic consumer facing applications with desire to work in a fast paced startup.
2. Knowledge on reactive and asynchronous programming is preferable. If you have worked with coroutines, goroutines, high concurrency or optimized number of threads for processing on your backend server you could be a good fit.
3. Extremely proficient at writing performant, scalable and production ready code in Kotlin, Java (8 or above, comfortable with concepts like lambda, streams, multithreading etc), Elixir, Rust, or Golang. Should be familiar with static code analysis, code coverage and code reviews.
4. Experience with NoSQL DBs like MongoDB, Cassandra, Redis or Aerospike is required.
Knowledge of graph DBs like Neo4j is preferred.
5. Strong in algorithms, problem solving and data structures.
6. Knowledge of TDD and experience with building applications integrated with CI-CD pipelines (automated build, tests and deployments).
7. Exposure to micro-services with good understanding of containers, kubernetes, logging, alerting and monitoring. Inter services communication. Should know how to handle multiple versions of APIs.
Collections Associate
The company's mission is simple: we want to make financial products accessible to everyone. They offers the ambitious a plethora of products to simplify banking in the US, such as: A Bank Account you can create from anywhere in the world in under five minutes A high-limit Credit Card that helps build a healthy credit score Easy, lightning-fast, cross-border money transfers with the best rates in the market Zolve is expanding its horizons, and we're excited to open our doors to everyone expanding theirs. We believe: that if space tourism is real, so is reaching for the stars.
RESPONSIBILITIES
● Responsible for communicating with customers from a collections stand-point
● Omni channel communication such as Email, SMS, Tele Calling etc.
● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose
solutions based on defined SOPs
● Monitor accounts on a daily basis
● Identify outstanding account receivables
● Collaborating on debt collection efforts with Finance, Sales, and the Legal team.
● Investigate historical data for debts and bills
● Developing debt collection strategies and plans
● Take actions in order to encourage timely payments
● Process payments and refunds
● Resolve billing issues
● Ensure compliance to all federal and local regulations for collection process
● Update account status records
REQUIREMENTS
● Bachelor’s Degree in Finance, Business or related field
● 3-6 years of relevant experience
● Experience working in the collections team for consumer credit products such as Credit Card,
Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.
● Excellent knowledge of various collection techniques
● Experience in developing and enacting debt recovery plans and strategies to prevent losses
● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections
● Excellent communication and interpersonal skills
● Demonstrated experience of being empathetic with customers
● Problem-solving and critical-thinking skills
FlutterWe are seeking a skilled Flutter Developer with 1.5 to 2 years of experience to join our dynamic team. As a Flutter Developer, you will be responsible for developing high-quality mobile applications using the Flutter framework. You will collaborate with cross-functional teams to define, design, and ship new features, ensuring the best possible performance, quality, and responsiveness of the applications.
Responsibilities:
- Develop and maintain mobile applications using the Flutter framework.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Write clean, maintainable, and efficient code.
- Ensure the best possible performance, quality, and responsiveness of the applications.
- Identify and correct bottlenecks and fix bugs.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Stay up-to-date with the latest trends and best practices in mobile application development.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field.
- 1.5 to 2 years of experience in mobile application development using the Flutter framework.
- Proficient in Dart programming language.
- Solid understanding of object-oriented programming principles.
- Experience with third-party libraries and APIs.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent communication and collaboration skills.
Preferred Qualifications:
- Experience with version control systems such as Git.
- Knowledge of mobile UI/UX design principles.
- Experience with Agile development methodologies.
- Familiarity with continuous integration and deployment pipelines.
- Contributions to open-source projects related to Flutter or mobile development.
NodeJS (Node.js)
MongoDB
ExpressA Node.js job description typically outlines the responsibilities, qualifications, and expectations for a Node.js developer or related role. Node.js is a popular runtime environment for executing JavaScript on the server-side, making it an essential technology for web and application development. Below is a sample Node.js job description:
Job Title: Node.js Developer
Job Description:
Position Overview:
We are seeking a skilled Node.js developer to join our dynamic team. As a Node.js developer, you will be responsible for designing, implementing, and maintaining server-side applications using Node.js. Your primary focus will be on developing scalable, efficient, and high-performance applications while working closely with our front-end and back-end developers.
Responsibilities:
- Develop server-side applications using Node.js and Express.js or other Node.js frameworks.
- Collaborate with front-end developers to integrate user-facing elements with server-side logic.
- Build and optimize APIs for mobile and web applications.
- Implement security and data protection measures.
- Troubleshoot and resolve software defects and performance issues.
- Write clean, maintainable, and testable code.
- Deploy applications on cloud platforms like AWS, Azure, or Heroku.
- Stay up-to-date with Node.js and related technologies, and incorporate best practices and emerging trends into development processes.
- Perform code reviews to ensure code quality and adherence to coding standards.
- Participate in the development of technical documentation.
- Collaborate with cross-functional teams to develop and maintain software applications.
- Support and maintain the application infrastructure, including monitoring, scaling, and performance optimization.
Qualifications:
- Proven experience as a Node.js developer or similar role.
- Strong proficiency in JavaScript and its core concepts.
- Experience with Node.js and server-side frameworks like Express.js.
- Familiarity with front-end technologies such as HTML, CSS, and JavaScript.
- Understanding of asynchronous programming and event-driven architecture.
- Knowledge of database systems (e.g., MongoDB, PostgreSQL, MySQL).
- Experience with version control systems (e.g., Git).
- Basic knowledge of DevOps and cloud platforms.
- Good communication and collaboration skills.
- Problem-solving abilities and attention to detail.
- Ability to work both independently and as part of a team.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Additional Skills (Preferred but not required):
- Experience with microservices architecture.
- Knowledge of containerization technologies like Docker and Kubernetes.
- Familiarity with test-driven development (TDD).
- Understanding of authentication and authorization mechanisms.
- Experience with continuous integration and continuous deployment (CI/CD) pipelines.
Company Culture and Benefits:
- We offer a collaborative and innovative work environment.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Flexible work arrangements and remote work options.
Corporate sales manager Bangalore location
Receiving, handling and converting Meetings, Events and Group enquiries.
Planning events in conjunction with the client.
Presenting and Selling available and suitable banquet / event options to the highest possible standard.
Contact Meeting Planner by mail, telephone, customer outings and site inspections.
Ensure the complete administration and execution of all planned events.
Negotiate space, dates and rates to obtain booking goal while focusing on shoulder and off season business.
Identify need periods and undertake comprehensive program of sales activity to secure new and adhoc business minimizing the impact of low activity periods.
Assist in development and solicitation of Banquet and event package plans and aimed at conference business and encourage repeat business.
Attend trade and travel shows of various market area for promoting hotels event business.
Actively manage business bookings, record denials, make network referrals.
Make commercial decisions to maximize MICE income on a daily basis.
Continue professional development through educational offering made via industry trade groups and educational institutions.
Encouraging repeat business through excellent customer service and inquiry handling.
Build strong relationships with customers to fully understand their needs.
Ensure online meeting partner websites are regularly updated and managed including photos, descriptions, and promotions.
Each month review the next 6 months availability to highlight high or low demand dates and take steps to minimize the risk of any shortfall or overbooking.
Ensuring all inquiries are recorded accurately in the Event Enquiry application (Opera S&M, Delphi, Protel Banquet, MICE software etc.).
Bring in direct guests though online marketing and advertising.
Helping the hotel to identify new avenues of business and bring in more banquet events to the hotel.
Assist in the preparation and monitoring of sales, department and budgetary reports as and when required.
Other duties and tasks assigned by the management within the job scope.
Android DevelopmentKotlinJava- Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
AngularJS (1.x)
Angular (2+)
React.jsNodeJS (Node.js)MongoDBWe are looking for a talented Fullstack Developer with 2-5 years of experience to join our engineering team. The ideal candidate will have experience with MongoDB, Express, React, and Node. As a Fullstack Developer, you will be responsible for developing and maintaining our web-based applications and services.
Responsibilities:
- Work collaboratively with the product and engineering teams to develop high-quality web-based applications and services.
- Develop and maintain RESTful APIs using Node.js and Express.
- Design and develop the front-end user interface using React.
- Create and maintain MongoDB databases and related services.
- Develop and maintain automated test cases for both front-end and back-end applications.
- Participate in code reviews and ensure code quality.
- Stay up-to-date with emerging trends and technologies in web development and AI.
Qualifications:
- 2-5 years of experience as a Fullstack Developer with expertise in MongoDB, Express, React, and Node.
- Experience in developing RESTful APIs using Node.js and Express.
- Experience in front-end development using React.
- Experience in database development using MongoDB.
- Strong knowledge of HTML, CSS, and JavaScript.
- Strong problem-solving and analytical skills.
- Excellent communication and collaboration skills.
- Experience in automated testing using Jest, Cypress, or other similar frameworks is a plus.
- Experience in AWS or other cloud technologies is a plus.
- Knowledge of AI and machine learning concepts is a plus.
We offer a competitive salary, flexible working hours, and a collaborative work environment. If you are passionate about AI & how teams collaborate, and want to work in a fast-paced, innovative environment, then we want to hear from you.
- Managing goals, KRAs for the Collections & Operations team of 10-15 people
- Leading collection & operations strategy over dialler for better customer engagement & collection efficiency
- Driving visibility and actionability through Data & MIS reports for the Ops & collections team to lead higher operational efficiencies
- Monitoring call quality & drive customer call NPS through the team
- Engaging with external lawyers/ external vendors to promote specific legal/ non-legal campaigns
- Ideating, Creating & Implementing new campaigns and collaborating with Tech/ data science team to drive conversion and collections
What you need to have:
- MBA preferred with experience in start ups in similar domain
- 2+ experience in Collections Operation and Strategy is a must
- Should have managed a team of similar size in the past
- Structured communication & thought process
Python
Amazon Web Services (AWS)NodeJS (Node.js)
Machine Learning (ML)
Data ScienceSenior Full Stack Python Engineer at Silicon Valley AI company
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Company |
Photon Commerce (http://www.photoncommerce.com">www.photoncommerce.com)
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Title |
Senior software development engineer
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Commitment |
Full-time. Remote (San Francisco, CA). Starting as soon as possible.
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About the company |
Photon empowers financial services and eCommerce businesses with computer vision to automate invoices and receipts. Photon turns paper and pdf invoices, receipts, POs, and packing slips into a modern collaboration platform for commerce, preventing problems before they become costly. Backed by the Nasdaq Entrepreneurial Center and Village Global, its leadership brings experience from eCommerce and SaaS unicorns, Google AI, Y Combinator, Stanford, and 4 exits and an IPO.
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What you will do |
· Build a python/Django/Flask app that processes PDFs, images, invoices, and receipts for Quickbooks and Shopify · Create integrations, APIs for the captured structured data · Build a document and invoice collaboration app with embedded chat, like Slack for documents/invoices · Deploy the app into production
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Experience |
· 6-10 years of experience having launched apps in production with real users in React, Node, Javascript, Python, Django/Flask, SQL, AWS, and full-stack web development · Have repos and/or demos to show your previous work · Knowledge in and/or passion for enterprise SaaS, and AWS devops · Excellent communication, critical thinking, problem-solving, and team skills
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What you’ll receive |
· Join an exciting, high growth startup led by serial entrepreneurs and backed by top tier Silicon Valley investors and billionaire industry leaders in tech · Competitive compensation commensurate with experience and performance
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- Understand functional and non-functional testing requirements (for UI, API, and Database) for web, mobile, and mobile web applications.
- Understand and document test automation requirements for functional and non-functional (including load, stress, and performance) testing
- Develop frameworks to test UI, API services, and databases
- Develop and execute automated test scripts using a pre-defined framework
- Participate in test automation code reviews
- Good understanding of testing platforms such as TestNG and automation tools or help develop custom tools used for integration testing purposes
- Work with build automation tools such as Maven
- Design, implementation, and execution of load, performance, volume, and scalability tests using industry-standard tools
- Identifying performance bottlenecks and making recommendations for performance tuning
- Raise PR and merge code into local and master branches, as required
- Collaborates with other quality and development engineers to build, evolve, and maintain a scalable continuous build and deployment pipeline
- Troubleshooting Jenkins, test failures, and build configurations
- Work closely with members of the development team to solve any issues identified. This includes deploying diggable build in test environments, understanding and debugging application code is required to resolve any blockers.
Requirements
- Programming language (one or more) - Java, Python, JavaScript
- Unit testing - Junit
- API or UI test automation tools and frameworks - Selenium, Appium, Rest Assured, Postman, SoapUI, Karate, Robot
- Performance testing tool - JMeter
- Database - SQL
- Configuration management - GIT
- Build management - Maven
- Continuous Integration - Jenkins
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon