Senior Manager - Customer Success

Data - AI / ML Engineer 

Full-Time   |   On-site, Kolkata   |   Immediate Joining   |   4+ years experience

ABOUT US 

Company Name: Freeflow ventures

We are a venture building and investment firm focused on emerging markets across India, the Middle East, and Africa. We work with early-stage startups -diagnosing gaps, structuring interventions, and preparing them for investor-readiness through a proprietary data and intelligence platform.

Our platform combines automated data verification, startup scoring, and structured workflow automation to bring consistency and credibility to early-stage investment decisions. We are at an active build and expansion phase, and this role sits at the core of that infrastructure.

ROLE OVERVIEW

We are looking for a Data - AI / ML Engineer who can own both the data pipelines that bring verified information into our platform and the intelligence models that turn that information into reliable startup scores.

This is a dual-responsibility role. You will be expected to build and maintain robust data infrastructure as well as develop, calibrate, and improve machine learning models. Both are equally important to the platform.

You will work closely with the Platform Owner and alongside a Backend Engineer who owns system integrations and workflow logic. Your work produces the scored intelligence output. The Backend Engineer's work connects that output to platform actions. The two roles are tightly interdependent and require close daily collaboration, especially in the first 30 days.

Note: You are the first technical hire on the platform team. The Backend Engineer joins the same week. Clear communication, well-defined handoff points, and shared documentation between the two of you are non-negotiable from Day 1.

WHAT YOU WILL DO

Data Pipeline

• Build and maintain pipelines that collect, clean, and normalize data from multiple external sources into a consistent, usable format
• Design connector architecture that allows individual data sources to be added, swapped, or removed without rebuilding the entire pipeline
• Implement automated data quality checks that catch bad data before it reaches the scoring layer -anomaly detection, constraint enforcement, and schema validation
• Build an automated eligibility screening system that verifies whether a startup has sufficient verified data before assessment begins
• Ensure the pipeline is resilient -critical data signals must have backup sources so a single vendor failure does not disrupt platform output
• Structure data storage to support different regulatory requirements across multiple countries -data from different regions must be handled according to the rules of that region

AI and Machine Learning

• Audit the existing scoring engine before making any changes -understand what it does, how it was built, and what would be lost if it were modified
• Calibrate scoring models against real portfolio data so that scores are meaningful, consistent, and comparable across different startup types and stages
• Build confidence scoring logic that determines when the system is certain enough to act autonomously and when it should route to human review
• Ensure every model output is explainable -investors must be able to see exactly which data points drove a score, not just the final number
• Build a feedback loop so that real-world outcomes feed back into the model over time, making it progressively more accurate
• Maintain a structured data store of assessment outputs and outcomes that the model uses to improve

Working With the Backend Engineer

• Define a clear data contract at the handoff point -what data you produce, in what format, and what the Backend Engineer can expect to receive
• Collaborate on trigger logic -what score thresholds or confidence drops should fire what system actions
• Align on data schema requirements so that the APIs the Backend Engineer builds conform to the structure your pipeline produces
• Communicate blockers early -the pipeline and backend system are built simultaneously, so delays on one side directly affect the other
• Document everything you build so the Backend Engineer and Platform Owner can understand, debug, and extend it without depending on you for every question

WHAT WE ARE LOOKING FOR

Skills are divided into two categories. Must Have means the role cannot function without it. Good to Have means it gives you an edge.

Skill

Priority

Data Engineering

Building and maintaining data pipelines from multiple sources

Must Have

Data normalization and schema design

Must Have

Automated data quality validation

Must Have

API integration across different source types

Must Have

Pipeline orchestration and scheduling

Must Have

Cloud infrastructure -storage, compute, and deployment

Must Have

Version control and code documentation

Must Have

AI and Machine Learning

Building and calibrating supervised machine learning models

Must Have

Model explainability -making model outputs traceable and interpretable

Must Have

Confidence scoring and threshold calibration

Must Have

Experiment tracking and model versioning

Must Have

Building feedback loops that improve models over time using real-world outcomes

Must Have

Natural language processing or document understanding

Good to Have

Vector databases and semantic search

Good to Have

Collaboration and Context

Ability to define clear data contracts and handoff points with backend engineers

Must Have

Clear written documentation of pipeline logic, model decisions, and failure modes

Must Have

Prior experience working in or with early-stage startups

Good to Have

Exposure to financial data, investment platforms, or data verification systems

Good to Have

WHAT WE OFFER

• Competitive compensation based on experience -discussed during the interview process
• Ownership of both the data and intelligence layers from Day 1 -this is not a support or maintenance role
• Direct access to the Platform Owner and Founder 
• Close collaboration with a Backend Engineer from Day 1 -the two roles are designed to work as a unit
• Work on a genuinely novel problem in an emerging market context
• On-site Kolkata with a small, high-accountability team
• Opportunity to scale the platform across multiple international markets

EKO STAY is a leader in professionally managed vacation homes, offering curated homestay experiences across India. Founded in 2018 by experts in hospitality, the company operates over 150 thoughtfully designed villas across 12 cities. Known for its focus on innovation, customer satisfaction, and sustainable growth, EKO STAY sets benchmarks in alternative accommodations. Guests enjoy a blend of comfort, convenience, and unforgettable experiences with every stay.

Prerequisites:

- Experience: 5 years of experience in Social Media Department and 2 years as social media manager

- Skills: Proficient in Social Media Marketing, Digital Marketing, and Social Media Optimization (SMO).

- Content Strategy: Strong experience in strategizing content for social media and developing content calendars.

- Analytical Skills : Ability to analyze social media metrics and insights to improve performance.

- Creativity: Excellent creative thinking and problem-solving abilities.

- Organizational Skills: Strong organizational and time management skills to manage multiple campaigns and projects simultaneously.

- Leadership: Proven leadership experience in managing and mentoring a team of junior managers and executives

- Qualifications: Bachelor’s degree in Marketing, Communications, or a related field.

Key Responsibilities:

Social Media Strategy & Execution:

- Develop and implement comprehensive social media strategies aligned with the brand’s objectives.

- Strategize content for the upcoming month, considering key themes, seasonal trends, and campaigns.

- Oversee the creation and execution of content calendars, ensuring timely delivery and relevance across platforms.

Team Management:

- Supervise, guide, and mentor junior social media managers, ensuring successful campaign execution.

- Coordinate team efforts to ensure smooth day-to-day execution of social media tasks and initiatives.

-

 Brand Partnerships & Collaboration:

- Manage brand tie-ups, collaborations, and influencer partnerships to increase brand visibility and engagement.

- Ensure effective communication and coordination between internal teams and external stakeholders for seamless campaign execution.

Content Creation & Planning:

- Collaborate with the creative team to create compelling content that resonates with the target audience and aligns with the brand’s voice.

- Oversee the development of monthly content calendars and ensure all content is on-brand, consistent, and engaging.

Paid Campaigns & Reporting:

- Oversee and optimize paid campaigns across Meta and Google Ads, ensuring cost-effectiveness and maximum performance.

- Track campaign metrics such as engagement, reach, conversions, and ROI, providing detailed reports and actionable insights for improvement.

Social Media Optimization (SMO):

- Implement best practices for Social Media Optimization to improve organic engagement and visibility.

- Continuously optimize content for performance across various social media platforms.

Miscellaneous Tasks:

- Travel for shoots and other brand-related activities as required.

- Perform miscellaneous tasks as assigned by management to support the growth of the social media strategy.

Customer Support Executive

Homes247.in is seeking active and cheerful Female Customer Support Executives for our Bangalore Branch. The candidates must have excellent communication skills and persuasive skills.

Be a part of India's Favourite Real Estate Portal and scale up your career with the best.

Qualifications (FEMALE CANDIDATES ONLY)

PUC/ Any Degree

1-3 years experience 

Leadership 

Pleasant Personality & Voice

Enthusiasm

Communication and Negotiation Skills

Punctual and Dedicated

 Job Description

Contact potential or existing customers to inform them about multiple projects and service

Good knowledge about the locations in Bangalore is preferred

Direct prospects to the field sales team when needed

Ability to form and lead CSE Teams

Handle grievances and follow up customer requirements

Keep records of calls and sales and note useful information

Explain about the project or the brand to the customers.

PAY-SCALE - BEST IN INDUSTRY

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Policies, Systems, Processes & Procedures

•  Review and ensure the India information security policies are aligned with group policies and practices.
•  Review and provide recommendations to India policies, standards, guidelines/ processes concerning RBI (Reserve Bank of India) regulatory requirements
•  Coordinate with business units to define SLA for India
• Formulate the security strategy and roadmap for India

Information Security

•  Identify and ensure compliance to unique security requirements for RBI (Reserve Bank of India) related to RBI cyber security framework and RBI Guidelines on Information security.
•  Establish contacts with RBI (Reserve Bank of India) regulators to receive security updates, circulars
•  Coordinate for the group for various regulatory security audits at the Singapore location.
•  Monitor and track all India open issues with IT and concerned international SPOCS
•  Assist the GSO office and BU in attaining information security compliance objectives.
•  Identify issues that could impact the bank and escalate any serious issues/ breaches/ violations; develop/monitor action plans for its closure in liaison with local, and overseas branches, and business groups.
•  With the support of the Head office GSO team, perform risk assessments for locally implemented IT solutions and track open issues to closure
•  Instigate and maintain contact with RBI Regulatory Authorities, Regulatory compliance department, and ensure good & healthy working relationships.
•  Review new regulatory legislations; promptly communicate all regulatory notices/circulars to all concerned areas, provide interpretations if necessary; develop/monitor action plans towards its implementation.
•  Assist Head office during Regulatory Examinations; ensure implementation/regularization of observations linked to compliance while meeting the deadline(s).
• Respond to queries that are sought by local Regulatory Authorities / Law Enforcement Agencies Head Office & Overseas branches, in a timely manner with complete and accurate information.

Job Context

•  Security Compliance requirements at the India location.
•  Highlight security status & concerns to management.
•  Consult with IT and information security staff to ensure that an implementation plan is established.
•  Actively participate and contribute to GSO initiatives
•  Track open Audit issues on information security to closure
•  Risk assessments for local implementations
• Inform HO of any new 3rd party technology vendor for vendor assessment

We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.

* Translate designs and wireframes into high quality code.

* Design, build, and maintain high performance, reusable, and reliable Java code.

* Ensure the best possible performance, quality, and responsiveness of the application

* Identify and correct bottlenecks and fix bugs.

* Help maintain code quality, organization, and automatization

- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes

- Familiarity with RESTful APIs to connect Android applications to back-end services

- Strong knowledge of Android UI design principles, patterns, and best practices

- Experience with offline storage, threading, and performance tuning

- Ability to design applications around natural user interfaces, such as “touch”

- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers

- Knowledge of the open-source Android ecosystem and the libraries available for common tasks

- Ability to understand business requirements and translate them into technical requirements

- Familiarity with cloud message APIs and push notifications

- A knack for benchmarking and optimization

- Understanding of Google’s Android design principles and interface guidelines

- Proficient understanding of code versioning tools, such as Git

- Familiarity with continuous integration

Company Introduction –

• Information Security & Data Analytics Series A funded company.
• Working in cutting edge technologies - Using AI for predictive intelligence and Facial Biometrics.
• Among Top 5 Cyber excellence companies globally (Holger Schulze awards)
• Bronze award for best startup of the year (Indian Express IT awards), only cyber Security Company in top 3.
• More than 100+ clients in India.

Job Description:-

Job Title: Python Developer

Key Requirements:-

• Mine data from structured and unstructured data sources.
• Extract data (text, images, and videos) from multiple documents in different formats.
• Extract information and intelligence from data.
• Extract data based on regular expressions.
• Collect data from structured RDBMS databases.
• Work closely with Project/Business/Research teams to provide mined data/intelligence for analysis.
• Should have strong exposure to core python skills like multiprocessing, multithreading, file handling, data structure like JSON, Data frames, and User Defined Data structure.
• Should have excellent knowledge of classes, file handling, memory manipulations.
• Strong Knowledge in Python.
• Strong exposure to frond end languages like CSS, JavaScript, Ajax etc.
• Should have exposure to requests, Frontera, scarpy-cluster, elastic-search, distributed computing tools like Kafka, Hbase, Redis, Zookeeper, restAPI.
• Should be familiar with *nix development environment.
• Knowledge of Django will be added advantage.
• Excellent knowledge on Web Crawling/Web scraping.
• Should have used scraping modules like Selenium, Scrapy, and Beautiful soup.
• Experience with text processing.
• Basics of databases. Good troubleshooting and debugging skills.

 
Education

   B.Tech, MCA, Computer Engineering