Key Responsibilities:
- Develop and execute a strategic vision for customer support, aligned with company goals and customer-centric values.
- Lead, mentor, and grow a high-performing customer support team, fostering a culture of excellence and empathy.
- Establish and track key performance indicators (KPIs) to measure support team efficiency, response time, and customer satisfaction.
- Implement scalable processes, tools, and systems to handle support inquiries across multiple channels (email, chat, phone, social media).
- Collaborate closely with product and engineering teams to identify and resolve product-related issues and advocate for customer-centric improvements.
- Create and maintain a knowledge base, FAQs, and self-service resources to empower customers and reduce support ticket volume.
- Analyze support trends and customer feedback to inform product development and enhance the overall customer experience.
- Manage escalations and ensure timely and effective resolution of complex customer issues.
- Drive initiatives to improve customer retention, engagement, and loyalty through exceptional service.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Stable Money
About
About Stable Money
Stable-Alpha aims to build India's most trusted wealth tech platform, focusing on fixed-income investments. We're here to offer tailored solutions to retail investors that maximize and generate predictable returns, coupled with a sacrosanct focus on risk reduction.
The household financial assets in India are overwhelmingly dominated by fixed income instruments and are typically low yielding, tax inefficient products. Alternate fixed income products are nuanced and often complex, which presents an opportunity for a platform like ours to simplify fixed income investing for the end user through discoverability, demystification and analytics driven custom fixed-income portfolios.
The tailwinds of a rising interest rate environment and a choppy stock market makes this a great time for a platform like ours to be launched into the market.
Our Investors
We are an early-stage startup and have raised USD 5 Million in seed funding! The round has been led by Matrix Partners India and Lightspeed India, with participation from Titan Capital, Mars Shot Ventures, and 40+ marquee angel investors.
Our team
Saurabh Jain is a graduate from IIT Bombay who has previously worked as the CEO of Navi Mutual Fund and was leading Swiggy’s expansion into 500+ cities.
Harish Reddy is a graduate from IIT Bombay and has deep expertise in building wealth product strategy. He was leading product strategy and the tech implementation at Estee Advisors. Both founders have extensive experience in wealth-tech businesses and complement each other to help build a scalable and value accretive business.
Tech stack
Java
NextJs (Next.js)
FlutterCandid answers by the company
Fintech Compay
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About Company
Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.
Objective:
• To manage complete back-office operations related to insurance broking business.
• SAIBA (Insurance broking software) based transactions management.
• Business renewals and retention
Roles & Responsibilities:
• Entry / booking of new / renewal business.
• Tracking the proposal end to end from booking, issuance, endorsement, and brokerage recovery.
• Recon of broking account statements and raising of invoices with insurance companies and timely collection of commission
• Follow-up with insurance companies for brokerage recovery
• Rapport building with insurance companies.
• Follow-up with internal stakeholders for requirement closure
• Create reports and dashboards and publish to internal and external stakeholders and management on a timely basis.
• Follow-up with IT team for reporting and closure of systems bugs/ issues
• Reconciliation Management
• Data Management
Requirements:
• Graduation / Post Graduation. Insurance related qualification would be added advantage.
• 2 -3 years of relevant experience
• Strong proficiency on MS- Excel. Good working knowledge of MS Office – Word, PowerPoint, and Outlook
• Experience of working in the space of insurance broking operations
• Conversant to SAIBA software or any other insurance broking software
• Good cross functional coordination capabilities with internal stakeholders like Finance, compliance, internal audit etc.
• Excellent skills in Microsoft Excel
• Good communication skills
• Good hold on data and datacentric assignments
As a Senior Scrum Master at AVIZVA, you will be the proud skipper of
project-level Scrum Ceremonies. You will act as a bridge of dialogue
between the Scrum Team and other important stakeholders. You will not
just spot and voice the potential hiccups in your team’s progress, but you
will build solid safeguards by joining forces both within and beyond the
team
As an ambassador of Scrum principles and values, you will coach your
team to be a devoted Scrum follower. You will master the project scope
curriculum and learn the program goal basics. You will team-up with the
Product Owner and make sure that the product backlog is always up to
the minute. You will be the face of your Scrum team in cross-team
dependency reviews.
Job Responsibilities
• Acquire a holistic overview of all ongoing projects, initiatives within the
program, thoroughly understanding assigned projects' objectives,
scope, and business alignment while identifying significant cross-team
dependencies.
• Act as the custodian of Scrum practices and processes, leading the
Scrum ceremonies (Sprint Planning, Daily Standup, Sprint Review,
Sprint Retrospective) effectively and aligning them with team goals.
• Mentor the team on Agile practices, Scrum principles, product vision,
and scope, empowering them to develop a shared sense of ownership
and continuous improvement.
• Monitor project progress, provide timely feedback, and drive clear and
transparent communication within the team and with external
stakeholders.
• Identify technical and people-centered risks/roadblocks that may hinder
progress, collaborating with stakeholders to define and proactively
mitigate risks, enabling the team to focus on core tasks.
• Assist the Product Owner in refining and maintaining a visible,
transparent product backlog by estimating story points and utilizing
insights from standup meetings.
• Represent the team in weekly Scrum of Scrums meetings, presenting
detailed reports on progress, achievements, and alignment with project
goals.
• Attend PI Planning events, driving clear communication on workflow
alignment and dependencies with multiple stakeholders of the Agile
Release Train.
• Assume a proactive approach in eliminating the risk in question thus,
enabling the team to stay focused on their core tasks.
Skills & Qualifications
• Demonstrated 5 to 7 years of hands-on experience as a Scrum Master
or in Agile project management roles, exhibiting mastery in guiding
teams to successful project outcomes.
• Proficiency in facilitating Scrum events such as Sprint Planning, Daily
Standups, Sprint Review, and Sprint Retrospective, ensuring effective
collaboration and productivity.
• Extensive hands-on expertise in utilizing Agile project management
tools, particularly Jira, for comprehensive planning, tracking, and
execution of Agile projects. Strong emphasis on hands-on experience in
Jira automation.
• Deep understanding and application of Agile estimation techniques like
Story Pointing and Planning Poker, fostering accurate project planning
and delivery.
• Expertise in utilizing advanced project scheduling tools like Advance
Roadmap and PI Planning Tools such as Team Board Post Scheduler,
enabling strategic project planning and execution.
• Familiarity with SaFe methodology, providing added advantage in
orchestrating large-scale Agile initiatives.
• Proactive and enthusiastic approach to learning and adapting to new
methodologies, staying abreast of industry trends and best practices.
Expert level of knowledge in Kanban practices and strong understanding
of Lean principles.
• Strong analytical skills and proactive problem-solving ability, adept at
mitigating risks and prioritizing tasks for efficient project delivery.
• Bachelor’s or Master’s degree in Computer Science or related field
preferred, underpinning theoretical knowledge with practical experience.
• Demonstrated leadership in taking ownership of tasks and driving well-
informed decision-making through a solutions-oriented mindset,
fostering transparency and collaboration within the team.
Java
Python
Ruby
Ruby on Rails (ROR)
Go Programming (Golang)Founded in 2016, they are one of the leading online scheduling software companies in the world, with over 200,000 customers globally. They are a profitable, high-growth bootstrapped platform-as-a-product company with 50+ team members looking to grow to $50M in revenue in the next 3 years.
Role: SSE- Backend [Golang]
Location: Remote (India)
CTC: 22-26 LPA
NP: 30 days or less
Note: Other Backend Language /Frameworks like Python, NodeJS and Java Springboot and willingness to learn Golang can also be considered
Skillset Requirements:
- Strong experience with backend programming languages and technologies like
- Golang (minimum 2-year experience)
- Protobuf and gRPC
- RESTful APIs
- Docker and Kubernetes
- Medium-level experience with PostgreSQL and MySQL database concepts.
- Ability to write efficient, secure, well-documented, and clean code.
- Proven ability to work with multiple teams, multitask and prioritize.
- Experience with Git, JIRA, and Agile working methodology.
- Experience with design patterns, Event-Driven architecture, and Domain Driven Designs.
Responsibilities:
- Write code that meets standard and delivery guidelines.
- Mentor fellow engineers in the team to develop high-quality software and perform code
reviews.
- Work with the team to break user stories into tasks and delegate them to the team
members.
- Playing a key role in architectural and design decisions, building toward an efficient
microservices distributed architecture.
- Analyze solutions and help implement engineering best practices.
- Work with Project Managers for timely delivery and forecast.
- Lead and mentor junior engineers on technical issues. Perform blameless RCAs when
issues occur and take ownership to resolve issues.
#remotejobs #bootstrapped #platformasaproduct #highgrowth
Company Overview
At Codvo, software and people transformations go hand-in-hand. We are a global empathy-led technology services company. Product innovation and mature software engineering are part of our core DNA. Respect, Fairness, Growth, Agility, and Inclusiveness are the core values that we aspire to live by each day.
We continue to expand our digital strategy, design, architecture, and product management capabilities to offer expertise, outside-the-box thinking, and measurable results.
Job Description :
SAFe Certified Scrum Master
We are looking for scrum master who will be working with multiple teams simultaneously, so a can-do attitude and the ability to handle several projects at once are essential qualities.
Roles & Responsibilities :
Guiding the team on how to use Agile/Scrum practices and values while maintaining our culture and spirit
Facilitating Scrum meetings
Supporting the team through a servant leadership style
Working with the team and any external resources to help identify impediments and remove them
Facilitating communication with other teams as needed to address any cross-team dependencies
Monitoring progress against operational metrics
Working with the product owner to establish and review team-specific metrics designed to improve team performance (in addition to operational metrics)
Gaining a high-level understanding of the application(s) to the extent useful in serving other scrum master responsibilities
Participating with the product owner and business analyst in discussions around strategic planning, including vision, goals, and road maps
Ensuring that the team has the resources (i.e., people and tools) necessary for success
Organizing Agile/Scrum training workshops as needed
Attending the weekly scrum master "Scrum of Scrums" to report on team activities
Providing traditional project management support for projects as needed
Core strengths :
3–5 years of experience as a scrum master; CSM®️ certification is a must
A strong desire to help the team succeed and do what is necessary to make it happen
Ability to work on multiple Scrum teams concurrently (usually no more than two)
Experience working independently, as well as in a team-oriented collaborative environment
Strong, clear communication skills (written, verbal, and presentation)
Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
Persuasive, adaptable, encouraging, and motivating
An independent learner and self-starter
An eye for detail but able to see the big picture
Contribution to the Creation of Healthy work culture.
Job Location : Pune (Preferred)/Remote
Work Timings : 02 : 30 pm – 11.30 pm / 06:00 am – 03:00 am
Machine Learning (ML)
Data ScienceJob Summary
Condé Nast is seeking an experienced and highly motivated Software engineer-ML who will support
productionizing projects in a databricks environment for the data science team. We expect the person
to be a software/data engineer experienced in building robust ML systems & deploying ML pipelines
in production, Study and transform data science prototypes into an engineering product and is
knowledgeable about machine learning models.
**This role is NOT for building Machine Learning models **
Primary Responsibilities
● Operationalize ML models into production environment(s) by building data
pipelines ● Designing and developing Machine Learning Systems
● Keep abreast of developments in the field
● Come up with engineering ideas to resolve problems faced with respect to ML pipeline ●
Design and code highly scalable, machine learning frameworks processing large volumes of data
● Engineer a near-real-time system that can process massive amounts of data efficiently ●
Collaborate with other Machine Learning Engineers and Data Scientists in architecting &
engineering the solution
● Participate in the entire development lifecycle, from concept to release
● Participate in all phases of quality assurance and defect resolution
Desired Skills & Qualifications
● 5+ years software development experience with highly scalable systems involving
machine learning and big data
● Understanding of data structures, data modeling and software architecture
● Strong software development skills with proficiency in Python/Pyspark
● Experience with Big Data technologies such as Spark, Hadoop
● Familiarity with machine learning frameworks and libraries would be a good-to-have
skill ● Excellent communication skills
● Ability to work in a team
● Outstanding analytical and problem-solving skills
● Applicants should have a Undergraduate/Postgraduate degree in Computer Science or a
related discipline
About Condé Nast
CONDÉ NAST GLOBAL
Condé Nast is a global media house with over a century of distinguished publishing history. With a
portfolio of iconic brands like Vogue, GQ, Vanity Fair, The New Yorker and Bon Appétit, we at Condé Nast
aim to tell powerful, compelling stories of communities, culture and the contemporary world. Our
operations are headquartered in New York and London, with colleagues and collaborators in 32 markets
across the world, including France, Germany, India, China, Japan, Spain, Italy, Russia, Mexico, and Latin
America.
Condé Nast has been raising the industry standards and setting records for excellence in the publishing
space. Today, our brands reach over 1 billion people in print, online, video, and social media.
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and social platforms -
in other words, a staggering amount of user data. Condé Nast made the right move to invest heavily in
understanding this data and formed a whole new Data team entirely dedicated to data processing,
engineering, analytics, and visualization. This team helps drive engagement, fuel process innovation,
further content enrichment, and increase market revenue. The Data team aimed to create a company
culture where data was the common language and facilitate an environment where insights shared in
real-time could improve performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London. The team at Condé
Nast Chennai works extensively with data to amplify its brands' digital capabilities and boost online
revenue. We are broadly divided into four groups, Data Intelligence, Data Engineering, Data Science, and
Operations (including Product and Marketing Ops, Client Services) along with Data Strategy and
monetization. The teams-built capabilities and products to create data-driven solutions for better
audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create diverse forms of
self-expression. At Condé Nast, we encourage the imaginative and celebrate the extraordinary. We are a
media company for the future, with a remarkable past. We are Condé Nast, and It Starts Here.
- Build and maintain an engaged community of founders/retention marketers for mutual learning/playbooks / advise on different stages of evolution
- Host online / offline knowledge-sharing events/mixers with community members
- Periodically bring in external experts to share insights with the members
- Engage with Customers to invite them as participants in case studies, testimonials, PR efforts, as speakers in online/offline events
- Engage with customers to gather back-channel insights about our own product, usage, expectations, and action in the competitive ecosystem
- Play matchmaker in setting up intros with agency partners and helping customers solve issues better.
- Active Networker with an active LinkedIn/Twitter community
- Strong Verbal and Written Communication
- Fast Learner to understand what we're offering as a solution
- High Energy levels
- Business Education preferred
- Storytelling Skills get a bonus.
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
HTML/CSSThe persons main responsibilities will be concept creation, Visual art design, campaign creations & design Responsibilities: Designing of all digital marketing across all platforms both partners & mi.com. Building sustenance for already launched products. Ensuring visuals are constantly refreshed across all platforms as well as designing for campaigns. Job Description: • Designing of campaign / event websites, product websites & banners
• Understanding of UI/UX • Develop the overall layout for website requirements by understanding the product flows in its entirety and create, improve and use.
• Possess excellent understanding of visual design principles, style guidelines, design processes, and creative workflow.
• Basic animation skills is a must
• Comfort in a fast-paced, highly-dynamic environment with multiple stakeholders
• Possess a strong ability to work autonomously as well as part of a team • Self motivated individual who can proactively do their own research and refresh visuals as per requirements • Creation of theme based sales campaigns
• Creation of aesthetic & effective visual designs for campaigns and other internal design requirements that may come up from time to time
• Can multitask easily and manage multiple projects
• Has a quick-turn-around time & is willing to be available over weekends when required
• Has to be able to priorities and manage team requirements while keeping in mind timelines in order to maintain good outputs every time
• Work under minimal supervision and display strong independent behavior and needs to be assertive
• Needs to be able to maintain consistency and neatness in all design outputs Qualifications: Location: Bangalore, India
A strong portfolio of relevant illustrations and other graphic designs. 2+ years of experience in digital marketing design Degree in Design, Fine Arts, self taught designers are also welcome Has in-depth knowledge of Adobe Photoshop and Illustrator. Any other software can be a bonus
Go Programming (Golang)
KubernetesJob Title: Go Developer (Remote)
Job Description: Backend Engineer (GO Developer)
Remote Working | Engineering Team | Full-time
Are you passionate enough to be a crucial part of a highly analytical and scalable user engagement platform?
Are you ready learn new technologies and willing to step out of your comfort zone to explore and learn new skills?
If so, this is an opportunity for you to join a high-functioning team and make your mark on our organization!
The Impact you will create in the Job:
Build campaign generation services which can send app notifications at a speed of 10 million a minute.
Dashboards to show Real time key performance indicators to clients.
Develop complex user segmentation engines which creates segments on Terabytes of data within few seconds.
Leverage the power of Kubernetes to maintain clusters running inside VPC's across the world.
Building highly available & horizontally scalable platform services for ever growing data.
Use cloud-based services like AWS Lambda for blazing fast throughput & auto scalability.
You will build backend services and APIs to create scalable engineering systems.
As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
Collaborating various highly-functional teams in the company to meet deliverables throughout the software development lifecycle.
Identify and improvise areas of improvement through data insights and research.
What we look for?
3-6 years experience in developing high scale internet applications/API based services.
Worked with GoLang as a primary language
Experience with High scale real time architectures
Experience with queueing systems like RabbitMQ, Kafka etc
Experience with Elasticsearch would be a plus
Having hands on experience with Kubernetes would be a plus.
Understanding of SMTP protocol would be a plus
Experience with MTA will be an added advantage.
Very strong analytic and problem-solving skills.
Enjoys working at solving challenges that come with developing real time high scale applications.
Highly creative and imaginative with an effective writing style that is fresh, consistent, and customer friendly
Have a flair for writing with an understanding of what works on the internet and social media
Knowledgeable about digital marketing tactics, including SEO, email marketing, and web analytics
Writes (and sometimes edits) digital content that meets project goals and end-user needs for complex efforts
Ensures online content complies with corporate brands standards, web style guide, legal and compliance
Review stats on an ongoing basis to understand how the content is working and improvise accordingly
Have a portfolio of published articles
Performing research and covering the latest happenings and updates in the business world.
Finding and covering emerging trends /companies in the financial system.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon