Connect and Heal
https://connectandheal.comAbout
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Jobs at Connect and Heal
Job Title: Customer Support Executive
Location: HSR, Bangalore
Work Mode: In-office (6 days a week)
Shift: Rotational Shifts Week-off: Rotational
About the Role:
We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance
🖥️ Job Title: IT Administrator
📍 Location: Bangalore
🕒 Experience Required: 3–5 Years
💼 Employment Type: Full-time
🏥 About the Company
Connect and Heal is a leading digital healthcare platform delivering comprehensive health solutions through technology. We are driven by innovation, efficiency, and patient-centric care.
🔎 Role Overview
We are looking for a proactive and technically sound IT Administrator to manage and maintain the organization’s IT infrastructure. The ideal candidate will ensure smooth day-to-day IT operations, system security, and high availability of technology resources.
✅ Key Responsibilities
- Manage and maintain IT infrastructure including servers, desktops, laptops, printers, and network devices
- Install, configure, and troubleshoot hardware, software, operating systems, and applications
- Monitor system performance and ensure uptime and reliability
- Handle user access management, email setup, and security permissions
- Manage LAN, WAN, Wi-Fi, VPN, and firewall configurations
- Ensure data security, backup, and disaster recovery processes
- Coordinate with vendors for hardware procurement, AMC, and support services
- Provide L1/L2 technical support to employees
- Maintain IT asset inventory and documentation
- Ensure compliance with IT policies and cybersecurity standards
- Support onboarding and offboarding with system access and asset allocation
🎯 Required Skills & Qualifications
- Bachelor’s degree in Computer Science, IT, or related field
- 3–5 years of proven experience as an IT Administrator or System Administrator
- Strong knowledge of Windows OS, Linux basics, and networking concepts
- Hands-on experience with Active Directory, Office 365, and endpoint security
- Knowledge of firewalls, antivirus, data backup, and recovery systems
- Experience with cloud platforms (AWS/Azure – basic level preferred)
- Strong troubleshooting and problem-solving skills
- Excellent communication and coordination skills
⭐ Preferred Skills
- ITIL certification or similar
- Experience in healthcare IT environment (added advantage)
- Exposure to cyber security tools and data privacy practices
💼 Why Join Connect and Heal?
- Work with a fast-growing health-tech organization
- Opportunity to handle enterprise-level IT infrastructure
- Collaborative and innovative work environment
- Career growth and continuous learning opportunities
Job Title: Customer Support Executive
Location: HSR, Bangalore
Work Mode: In-office (6 days a week)
Shift: Rotational Shifts Week-off: Rotational
About the Role:
We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Summary
The Healthcare Recruiter will manage the full recruitment lifecycle—from sourcing qualified candidates to onboarding newly hired staff. This role requires strong communication skills, knowledge of healthcare roles, and the ability to build relationships with hiring managers and candidates.
Key Responsibilities
- Source, screen, and recruit candidates for a variety of healthcare positions (RN, LPN, CNA, allied health, administrative, etc.)
- Partner with hiring managers to understand staffing needs and job requirements
- Post job openings across job boards, social media, and recruitment channels
- Conduct interviews and evaluate applicants’ qualifications and fit
- Manage applicant tracking system (ATS) and maintain accurate records
- Coordinate interviews, job offers, background checks, and onboarding
- Build and maintain a network of healthcare professionals
- Represent the company at career fairs, community events, and virtual recruiting sessions
- Ensure compliance with company policies, labor laws, and industry regulations
- Contribute to recruitment strategy improvements and workforce planning
Qualifications
- Bachelor’s degree in Human Resources, Business, Healthcare Management, or related field (preferred)
- 1–3 years of recruiting experience; healthcare recruiting strongly preferred
- Familiarity with healthcare roles, certifications, and licensure requirements
- Experience using ATS platforms and sourcing tools (Indeed, LinkedIn, etc.)
- Strong interpersonal, communication, and negotiation skills
- Ability to manage multiple requisitions in a fast-paced environment
Key Skills
- Talent sourcing & pipeline building
- Candidate relationship management
- Healthcare industry knowledge
- Interviewing & assessment
- Time management & organization
- Professional communication
- Attention to detail
Why Join Us?
- Competitive salary and bonus potential
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth and professional development
- Supportive, mission-driven work environment
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
FigmaAbout Us:
Connect and Heal is a leading player in the healthcare industry, dedicated to Building India’s First Managed Care Platform. Our goal is to provide Seamless Online & Offline care from a single app, creating a revolutionary experience in healthcare. We aim to unify family health care and cover needs with convenient access and personalized support from our virtual concierge. Join our team and be part of transforming the healthcare landscape in India.
Key Responsibilities:
● Design: Create digital and print media designs, including websites, social media, ads,
and promotions.
● Brand Consistency: Maintain a consistent brand look across all platforms.
● Collaboration: Work with marketing, product, and development teams on projects.
● Project Management: Oversee design projects from concept to completion.
● User Experience: Apply UX/UI principles to digital products.
● Trend Awareness: Stay updated on design trends and tools.
● Revisions: Incorporate feedback and make design revisions as needed.
Qualifications:
● Experience: 3-4 years in graphic/visual design.
● Education: Bachelor’s degree in Graphic Design, Visual Arts, or related field.
● Portfolio: Strong portfolio showcasing diverse projects.
Skills:
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects etc.),
- Figma. Microsoft PowerPoint, Motion Graphics, and Video Editing are a plus.
Communication:
- Excellent verbal and written skills.
- Detail-Oriented.
- Keen eye for detail and aesthetics.
Team Player:
Collaborative and creative mindset.
Connect and Heal is an equal opportunity employer, celebrating diversity and fostering an inclusive environment.
Join us and create impactful, stunning designs!
Job Title: Customer Support Executive
Location: HSR, Bangalore
Work Mode: In-office (6 days a week)
Shift: Rotational Shifts Week-off: Rotational
About the Role:
We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Role: HRBP-Operations
Location: HSR Layout; Bangalore
Employment Type: Permanent & Full time
Years of Experience: 5 years & above
Salary: As per industry Standard.
About the Role:
We are looking for an experienced and dynamic HR Business Partner (HRBP) to join our Business Operations team. The ideal candidate will have a well-rounded background in HR operations, payroll management, and a deep understanding of labor and statutory compliance. As an HRBP, you will play a key role in aligning business objectives with HR strategies, providing operational support, and ensuring compliance with all relevant laws and regulations.
Key Responsibilities:
- Manager HR Operations: Lead HR operations within the Business Operations team, ensuring smooth day-to-day HR processes, such as employee lifecycle management (onboarding, offboarding, background verification (BGV), administrative requirements).
- Training & Induction/Orientation: Lead the planning and execution of onboarding, induction, and orientation programs for new employees. Ensure smooth integration into the organization by providing a comprehensive introduction to company culture, policies, and key functions. Collaborate with managers to identify training needs, and design or facilitate relevant learning programs to enhance employee performance and development.
- Payroll Management: Oversee and manage payroll processes, ensuring accuracy and timely disbursement. Handle any payroll-related queries and work closely with the finance team.
- Labor Compliance & Statutory Compliance: Ensure the organization adheres to all labor laws, including statutory compliance requirements. Monitor changes in local, state, and national labor regulations and ensure the business remains compliant.
- Employee Relations: Act as the first point of contact for managers and employees, addressing any HR issues, conflicts, or concerns.
- Strategic HR Support: Partner with leadership to identify HR needs and implement tailored solutions that support business goals. Provide guidance on performance management, talent development, and workforce planning.
- HR Analytics & Reporting: Utilize HR data analytics to generate insights and support data-driven decision-making. Maintain dashboards to track employee trends, monitor HR metrics, and continuously improve HR processes through actionable data. Provide regular reports to leadership for strategic planning and operational efficiency.
Skills and Experience:
- Proven experience in HR operations, payroll management, and HR compliance, preferably in business operations
- In-depth knowledge of labor laws, statutory compliance, and regulatory frameworks.
- Strong understanding of HR best practices, policies, and employee relations.
- Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
- Strong problem-solving and conflict resolution abilities.
- Ability to adapt to a fast-paced, evolving business environment.
- Prior experience in business partner roles or similar HRBP positions is a plus.
- Knowledge of HRIS systems and payroll software is desirable.
Qualification:
- Bachelor's Degree (Master’s degree preferred)
- HR Certification / HR Specialization preferred
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Company Description
Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.
Role Description
This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.
Responsibilities:
- Handling customer queries via any support channel
- Approach all queries with customer centric attitude
- Offering exceptional customer service and satisfaction
- Help build and improve processes
- Adhere to set standards of TAT and SLA
- Demonstrates customer empathy during all interactions with customers.
Candidate requirements:
- 1 to 3 years’ experience in a customer support role
- Can handle verbal and non-verbal process (chat, email, phone)
- Excellent interpersonal skills
- Excellent written and oral communication skills in English and Hindi
- A quick learner
- Ability to make high quality decisions & Multi task.
Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)
CTC offered: 2- 3.50 LPA
Location: Bangalore, HSR Layout
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Role: Customer Support Executive
Location: HSR Layout; Bangalore
Employment Type: Permanent & Full time
Years of Experience: 1 to 3 years
Salary: As per industry standards
Job Summary:
About the role: Will be responsible for contacting & engaging with customers with care & empathy & responding to their queries in a professional manner. Ensuring customer satisfaction of the highest order.
Roles & Responsibilities:
• Handling customer queries and managing customer coordination
• Approach all queries with customer centric attitude
• Manage data and MIS reports
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.
Qualifications
1. Min 1 to 3 years’ experience in a customer support role
2. Can handle voice and non-voice process (chat, email, phone)
3. Excellent interpersonal skills
4. Excellent written and oral communication skills in English and Hindi
5. A quick learner
6. Ability to make high quality decisions & Multi tasks.
Why Join CNH?
- Be part of a fast-growing organization that prioritizes employee health and well-being.
- Collaborative and inclusive work culture.
- Opportunities for professional growth and development.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Description
Position: Senior HR Executive - People Experience
Department: Human Resources
Location: Connect and Heal (CNH) Bangalore
About Connect and Heal (CNH)
At CNH, we strive to create a healthy and engaging workplace by ensuring that employees experience a seamless journey, from onboarding to daily operations. We value people-centric practices that prioritize collaboration, innovation, and care.
Position Summary
The Senior HR Executive - People Experience will play a pivotal role in delivering exceptional employee experiences across onboarding, recruitment, engagement, and HRMS management. This role requires a proactive individual who can work collaboratively to ensure processes are efficient, compliant, and aligned with CNH’s core values.
Key Responsibilities
1. Onboarding
- Coordinate with hiring managers and cross-functional teams to deliver induction programs.
- Facilitate documentation, verification, and orientation sessions for new employees.
- Ensure compliance with company policies and regulatory requirements during onboarding.
2. Recruitment
- Manage recruitment processes, including job posting, sourcing, screening, scheduling interviews, and offer rollouts.
- Partner with department heads to understand staffing requirements and create effective hiring strategies.
- Maintain a talent pipeline by leveraging social media platforms, job portals, and referral programs.
- Conduct pre-employment checks and reference verifications to ensure quality hiring.
3. Employee Engagement
- Design and implement programs that enhance employee satisfaction, well-being, and retention.
- Plan and execute initiatives such as town halls, team-building activities, and feedback surveys.
- Act as a point of contact for employee queries and provide resolution to concerns in a timely manner.
- Analyze engagement metrics to recommend and implement improvements.
4. HRMS Management
- Oversee the maintenance and accuracy of employee data in the HRMS system.
- Ensure data security and compliance with data protection regulations.
Skills and Qualifications
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 1-4 years of experience in HR functions, including onboarding, recruitment, employee engagement, and HRMS.
- Proficient in HRMS tools, Microsoft Office Suite.
- Strong interpersonal and communication skills.
- Ability to handle sensitive information with confidentiality and professionalism.
- Detail-oriented, with strong organizational and multitasking capabilities.
Why Join CNH?
- Be part of a fast-growing organization that prioritizes employee health and well-being.
- Collaborative and inclusive work culture.
- Opportunities for professional growth and development.
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