Connect and Heal

Responsibilities

• Handling customer queries via any support channel

• Approach all queries with customer centric attitude

• Offering exceptional customer service and satisfaction

• Help build and improve processes

• Adhere to set standards of TAT and SLA

• Demonstrates customer empathy during all interactions with customers.

Candidate Requirements

• 1 to 5 years’ experience in a customer support role

• Can handle verbal and non-verbal process (chat, email, phone)

• Excellent interpersonal skills

• Excellent written and oral communication skills in English and Hindi

• A quick learner

• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency)

About Company: Connect and Heal is a Bengaluru based health-tech company that provides end-to-end coordinated care for employees. Founded in November 2016, CNH aims to be the first Health Maintenance Organization in India.

Over the last 6 years, we have built a preferred network of 6000+ hospitals, specialist clinics,and 3500+ diagnostic centers across India. Our operations under the name MUrgency operate the largest on-demand Ambulance network in the country with over 4500 ambulances and counting.

At Connect and Heal, we are leveraging technology to create a holistic end-to-end healthcare management ecosystem for the people. During the COVID-19 pandemic, we discovered that teleconsultation is a powerful medium to get access to high-quality health outcomes for the majority of the cases of both acute and chronic diseases. Similarly, we believe that we can enable better access and higher accountability of care using technology in health care.

Job Description: As a Junior Software Test Engineer you will be responsible for creation of test cases and scenarios, test planning, testing of systems, test automation and reporting of test results. In addition, responsibilities will include working closely with programmers and analysts as well as programming and improving testing tools.

Role and Responsibilities

• Analyze users’ stories, use cases, requirements for validity and feasibility
• Collaborate closely with other team members and departments
• Execute all levels of testing (Functional, Integration, Regression and System)
• Knowledge on API’s Testing and Database Testing
• Review and provide comments on business and software requirements
• Prepare test cases, scripts, and data for the tests
• Execute manual test cases
• Understanding on SDLC, STLC and Bug life cycle
• Analyze the outcomes of the tests and keep track of the software testing metrics
• Prepare and present test reports 

Required Qualifications

• 0-2 years of software testing experience
• Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, or a related field (or equivalent)
• Experience with web, Mobile and API  Testing
• Basic knowledge of object-oriented programming ( Java or Python) 
• Basic knowledge of SQL
• Experience in creating test documentation (Test Plan, test report, basic test metrics)
• Knowledge of at least one database management system
• Proficiency in written and spoken English
• Knowledge of the software development methodologies and the ability to integrate with the models (e.g. Agile, Waterfall)
• Awareness of Latest Web and Mobile Technology Trends
• Strong knowledge of software testing types and the ways to apply them

Company Description

Connect and Heal - CNH Care is a healthcare organization based in Bengaluru that provides holistic outcome-focused, patient-centric care. The company serves as the first point of contact for the healthcare needs of employees and their families through virtual and in-person care. With a subscriber base of over 6 million lives, Connect and Heal aims to provide a care continuum by offering integrated healthcare services, including acute and primary care, emergency response, chronic care management, preventive health checks, diagnostics, and hospital assistance.

Role Description

This is a full-time on-site role for a Customer Care Executive at Connect and Heal - CNH Care. The Customer Care Executive will be responsible for providing customer support, ensuring customer satisfaction, delivering exceptional customer service, and effective communication. They will also be responsible for sales-related tasks to promote the company's services.

Responsibilities:

• Handling customer queries via any support channel
• Approach all queries with customer centric attitude
• Offering exceptional customer service and satisfaction
• Help build and improve processes
• Adhere to set standards of TAT and SLA
• Demonstrates customer empathy during all interactions with customers.

Candidate requirements:

• 1 to 5 years’ experience in a customer support role
• Can handle verbal and non-verbal process (chat, email, phone)
• Excellent interpersonal skills
• Excellent written and oral communication skills in English and Hindi
• A quick learner
• Ability to make high quality decisions & Multi task.

Language Proficiency: English (Fully proficient), Hindi (working proficiency), Marathi & Telegu( limited working proficiency), Tamil & Kannada ( Elementary proficiency) 

CTC offered: 3.5 - 3.75 LPA

Location: Bangalore, HSR Layout