Connect and Heal
https://connectandheal.comAbout
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Jobs at Connect and Heal
Job Title: Customer Support Team Lead
📍 Location: Bangalore
💼 Employment Type: Full-time
🕒 Shift: [Day / Rotational]
👥 Team Size: 8–15 agents (approx.)
Job Summary
We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.
Key Roles & Responsibilities
A. Team Management & Performance
- Lead, coach, and manage a team of customer support executives
- Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
- Conduct regular 1:1s, performance reviews, and feedback sessions
- Prepare rosters and manage attendance to ensure adequate coverage
B. Operations & Service Delivery
- Ensure smooth handling of inbound/outbound calls, emails, and chats
- Act as the first point of escalation for customer issues
- Ensure adherence to processes, SOPs, and quality standards
- Identify gaps and drive process improvements
C. Quality, Training & Compliance
- Conduct call audits and quality checks
- Identify training needs and coordinate with training/QA teams
- Support onboarding and nesting of new joiners
- Ensure compliance with company policies and regulatory requirements
D. Reporting & Stakeholder Coordination
- Prepare and share daily/weekly MIS and performance reports
- Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
- Share insights, trends, and improvement opportunities with management
Qualifications & Skills
- Graduate in any discipline (Postgraduate preferred)
- 5–8 years of experience in customer support, with 2–3 years as Team Lead
- Strong understanding of contact center metrics and SLAs
- Excellent communication, people management, and problem-solving skills
- Proficiency in MS Excel and CRM tools
- Ability to work in a fast-paced, target-driven environment
Preferred Skills
- Experience in BPO / Customer Support / Healthcare support (if applicable)
- Exposure to multi-channel support (voice, email, chat)
Job Summary:
This is a full-time on-site role for an Operations Manager at Connect and Heal - CNH Care in Bangalore.
We are hiring for the Occupational Health Clinic (OHC) Dept. The ideal candidate will be responsible for managing an entire portfolio of clinics across cities to ensure smooth operations, with the support of regional teams.
Roles & Responsibilities:
A) P&L Ownership
-Manage the P&L for the OHC business while meeting the profitability requirements quarter on quarter
B) Clinical Operations:
-Conduct thorough check on all clinic requirements and ensure smooth operations
-Ensuring the MIS for all clinics is done on time (daily / weekly / monthly)
-Ensure timely audits is done for all clinics
C) Sourcing Requirements:
-Coordinating with central sourcing team on all hiring requirements
-Coordinating with medical governance team on staff training calendar and ensuring smooth trainings
-Track attendance on daily basis and ensuring no service gap
D) Client relationships:
-Managing relationships with PAN India clients and handle client escalations
- Liaising with different stakeholders (Marketing/sales/product) as per business requirement
Qualifications
- Bachelor's Degree (Master’s degree preferred)
- Proficiency in excel and experience in handling large data sets
- Minimum of 5 years of experience
- Excellent communication & interpersonal skills
- Experience in healthcare industry including hospitals, clinics is a plus
Roles & Responsibilities: ● Process vendor bills/invoices with appropriate approvals and documentation. ● Perform GRN (Goods Receipt Note) and PO (Purchase Order) matching to ensure invoice accuracy. ● Ensure timely disbursal of payments via NEFT/RTGS, UPI, or cheques as applicable. ● Coordinate with procurement and stores teams for invoice verification and clarifications. ● Maintain vendor ledgers and reconcile vendor balances regularly. ● Track payment cycles and maintain ageing reports. ● Handle vendor queries and resolve payment-related issues. ● Ensure TDS deduction and timely filing of returns. ● Assist in audits and ensure compliance with internal controls and company policy. ● Support the month-end and year-end closing processes. Key Skills: ● Strong attention to detail and accuracy in processing transactions ● Good understanding of accounting entries and principles ● Knowledge of GST, TDS, and other statutory compliance ● Familiarity with vendor management and procurement processes ● Ability to handle multiple vendors and high invoice volumes ● Good communication and coordination skills ● Proficiency in MS Excel and accounting software like Tally, SAP, or Zoho Books
Qualifications: ● Bachelor’s degree in commerce, Accounting, or Finance ● 5 years plus experience in Accounts Payable, preferably in the healthcare, hospital, or pharma industry ● Knowledge of ERP or accounting systems used in mid to large-sized companies ● Experience with GST input matching and TDS compliance is a plus
Job Title: Customer Support Executive
Location: HSR, Bangalore
Work Mode: In-office (6 days a week)
Shift: Rotational Shifts Week-off: Rotational
About the Role:
We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
🖥️ Job Title: IT Administrator
📍 Location: Bangalore
🕒 Experience Required: 3–5 Years
💼 Employment Type: Full-time
🏥 About the Company
Connect and Heal is a leading digital healthcare platform delivering comprehensive health solutions through technology. We are driven by innovation, efficiency, and patient-centric care.
🔎 Role Overview
We are looking for a proactive and technically sound IT Administrator to manage and maintain the organization’s IT infrastructure. The ideal candidate will ensure smooth day-to-day IT operations, system security, and high availability of technology resources.
✅ Key Responsibilities
- Manage and maintain IT infrastructure including servers, desktops, laptops, printers, and network devices
- Install, configure, and troubleshoot hardware, software, operating systems, and applications
- Monitor system performance and ensure uptime and reliability
- Handle user access management, email setup, and security permissions
- Manage LAN, WAN, Wi-Fi, VPN, and firewall configurations
- Ensure data security, backup, and disaster recovery processes
- Coordinate with vendors for hardware procurement, AMC, and support services
- Provide L1/L2 technical support to employees
- Maintain IT asset inventory and documentation
- Ensure compliance with IT policies and cybersecurity standards
- Support onboarding and offboarding with system access and asset allocation
🎯 Required Skills & Qualifications
- Bachelor’s degree in Computer Science, IT, or related field
- 3–5 years of proven experience as an IT Administrator or System Administrator
- Strong knowledge of Windows OS, Linux basics, and networking concepts
- Hands-on experience with Active Directory, Office 365, and endpoint security
- Knowledge of firewalls, antivirus, data backup, and recovery systems
- Experience with cloud platforms (AWS/Azure – basic level preferred)
- Strong troubleshooting and problem-solving skills
- Excellent communication and coordination skills
⭐ Preferred Skills
- ITIL certification or similar
- Experience in healthcare IT environment (added advantage)
- Exposure to cyber security tools and data privacy practices
💼 Why Join Connect and Heal?
- Work with a fast-growing health-tech organization
- Opportunity to handle enterprise-level IT infrastructure
- Collaborative and innovative work environment
- Career growth and continuous learning opportunities
Job Title: Customer Support Executive
Location: HSR, Bangalore
Work Mode: In-office (6 days a week)
Shift: Rotational Shifts Week-off: Rotational
About the Role:
We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Summary
The Healthcare Recruiter will manage the full recruitment lifecycle—from sourcing qualified candidates to onboarding newly hired staff. This role requires strong communication skills, knowledge of healthcare roles, and the ability to build relationships with hiring managers and candidates.
Key Responsibilities
- Source, screen, and recruit candidates for a variety of healthcare positions (RN, LPN, CNA, allied health, administrative, etc.)
- Partner with hiring managers to understand staffing needs and job requirements
- Post job openings across job boards, social media, and recruitment channels
- Conduct interviews and evaluate applicants’ qualifications and fit
- Manage applicant tracking system (ATS) and maintain accurate records
- Coordinate interviews, job offers, background checks, and onboarding
- Build and maintain a network of healthcare professionals
- Represent the company at career fairs, community events, and virtual recruiting sessions
- Ensure compliance with company policies, labor laws, and industry regulations
- Contribute to recruitment strategy improvements and workforce planning
Qualifications
- Bachelor’s degree in Human Resources, Business, Healthcare Management, or related field (preferred)
- 1–3 years of recruiting experience; healthcare recruiting strongly preferred
- Familiarity with healthcare roles, certifications, and licensure requirements
- Experience using ATS platforms and sourcing tools (Indeed, LinkedIn, etc.)
- Strong interpersonal, communication, and negotiation skills
- Ability to manage multiple requisitions in a fast-paced environment
Key Skills
- Talent sourcing & pipeline building
- Candidate relationship management
- Healthcare industry knowledge
- Interviewing & assessment
- Time management & organization
- Professional communication
- Attention to detail
Why Join Us?
- Competitive salary and bonus potential
- Health, dental, and vision insurance
- Paid time off and holidays
- Opportunities for career growth and professional development
- Supportive, mission-driven work environment
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
FigmaAbout Us:
Connect and Heal is a leading player in the healthcare industry, dedicated to Building India’s First Managed Care Platform. Our goal is to provide Seamless Online & Offline care from a single app, creating a revolutionary experience in healthcare. We aim to unify family health care and cover needs with convenient access and personalized support from our virtual concierge. Join our team and be part of transforming the healthcare landscape in India.
Key Responsibilities:
● Design: Create digital and print media designs, including websites, social media, ads,
and promotions.
● Brand Consistency: Maintain a consistent brand look across all platforms.
● Collaboration: Work with marketing, product, and development teams on projects.
● Project Management: Oversee design projects from concept to completion.
● User Experience: Apply UX/UI principles to digital products.
● Trend Awareness: Stay updated on design trends and tools.
● Revisions: Incorporate feedback and make design revisions as needed.
Qualifications:
● Experience: 3-4 years in graphic/visual design.
● Education: Bachelor’s degree in Graphic Design, Visual Arts, or related field.
● Portfolio: Strong portfolio showcasing diverse projects.
Skills:
- Proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects etc.),
- Figma. Microsoft PowerPoint, Motion Graphics, and Video Editing are a plus.
Communication:
- Excellent verbal and written skills.
- Detail-Oriented.
- Keen eye for detail and aesthetics.
Team Player:
Collaborative and creative mindset.
Connect and Heal is an equal opportunity employer, celebrating diversity and fostering an inclusive environment.
Join us and create impactful, stunning designs!
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Title: Customer Support Executive
Location: HSR, Bangalore
Work Mode: In-office (6 days a week)
Shift: Rotational Shifts Week-off: Rotational
About the Role:
We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.
Key Responsibilities
● Handle inbound and outbound customer calls, emails, and chat queries.
● Provide accurate information about products/services and resolve issues within defined SLAs.
● Escalate unresolved issues to the appropriate department and follow up until closure.
● Maintain detailed records of customer interactions in the CRM system.
● Coordinate with cross-functional teams to ensure seamless customer experience.
● Meet daily/weekly performance
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Role: HRBP-Operations
Location: HSR Layout; Bangalore
Employment Type: Permanent & Full time
Years of Experience: 5 years & above
Salary: As per industry Standard.
About the Role:
We are looking for an experienced and dynamic HR Business Partner (HRBP) to join our Business Operations team. The ideal candidate will have a well-rounded background in HR operations, payroll management, and a deep understanding of labor and statutory compliance. As an HRBP, you will play a key role in aligning business objectives with HR strategies, providing operational support, and ensuring compliance with all relevant laws and regulations.
Key Responsibilities:
- Manager HR Operations: Lead HR operations within the Business Operations team, ensuring smooth day-to-day HR processes, such as employee lifecycle management (onboarding, offboarding, background verification (BGV), administrative requirements).
- Training & Induction/Orientation: Lead the planning and execution of onboarding, induction, and orientation programs for new employees. Ensure smooth integration into the organization by providing a comprehensive introduction to company culture, policies, and key functions. Collaborate with managers to identify training needs, and design or facilitate relevant learning programs to enhance employee performance and development.
- Payroll Management: Oversee and manage payroll processes, ensuring accuracy and timely disbursement. Handle any payroll-related queries and work closely with the finance team.
- Labor Compliance & Statutory Compliance: Ensure the organization adheres to all labor laws, including statutory compliance requirements. Monitor changes in local, state, and national labor regulations and ensure the business remains compliant.
- Employee Relations: Act as the first point of contact for managers and employees, addressing any HR issues, conflicts, or concerns.
- Strategic HR Support: Partner with leadership to identify HR needs and implement tailored solutions that support business goals. Provide guidance on performance management, talent development, and workforce planning.
- HR Analytics & Reporting: Utilize HR data analytics to generate insights and support data-driven decision-making. Maintain dashboards to track employee trends, monitor HR metrics, and continuously improve HR processes through actionable data. Provide regular reports to leadership for strategic planning and operational efficiency.
Skills and Experience:
- Proven experience in HR operations, payroll management, and HR compliance, preferably in business operations
- In-depth knowledge of labor laws, statutory compliance, and regulatory frameworks.
- Strong understanding of HR best practices, policies, and employee relations.
- Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization.
- Strong problem-solving and conflict resolution abilities.
- Ability to adapt to a fast-paced, evolving business environment.
- Prior experience in business partner roles or similar HRBP positions is a plus.
- Knowledge of HRIS systems and payroll software is desirable.
Qualification:
- Bachelor's Degree (Master’s degree preferred)
- HR Certification / HR Specialization preferred
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