Customer Service Manager

Location: Noida Sector 142

Experience: 3+ years

Employment Type: Full-Time

Key Responsibilities

• Development: Design, develop, and maintain scalable, high-performance web applications using Node.js and React.js.
• Database Management: Work extensively with PostgreSQL and Prisma ORM to design, optimize, and maintain databases.
• API Integration: Build and integrate RESTful APIs and third-party services to enhance platform functionality.
• E-commerce Projects: Develop and enhance e-commerce solutions, ensuring seamless user experiences and efficient backend operations.
• SaaS Development: Contribute to the development of SaaS-based features and services, ensuring multi-tenant support and scalability.
• Microservices Architecture: Design, build, and deploy microservices to support modular and scalable applications.
• Code Quality: Write clean, maintainable, and well-documented code while adhering to best practices and coding standards.
• Collaboration: Work closely with product managers, designers, and other developers to deliver high-quality solutions within deadlines.
• Troubleshooting: Identify and resolve performance bottlenecks, bugs, and other technical issues.

Required Skills and Qualifications

• Technical Proficiency:Strong expertise in Node.js and React.js.
• Proficient with PostgreSQL and experience using Prisma ORM.
• Hands-on experience with API development and integration.
• Knowledge of e-commerce platforms and their technical requirements.
• Experience in SaaS product development and multi-tenant architecture.
• Familiarity with building and maintaining microservices architectures.
• Version Control: Strong understanding of Git and version control practices.
• Testing: Experience with unit testing, integration testing, and debugging tools.
• DevOps Knowledge (Preferred): Familiarity with CI/CD pipelines, containerization (Docker), and cloud platforms (AWS, GCP, or Azure).
• Soft Skills: Strong problem-solving abilities, attention to detail, and excellent communication skills.

Preferred Qualifications

• Experience with e-commerce frameworks or libraries.
• Familiarity with GraphQL and WebSocket implementations.
• Knowledge of performance optimization techniques for web applications.

What We Offer

• Salary + ESOPs
• Opportunity to work on cutting-edge technology in a fast-paced environment.
• Collaborative and inclusive work culture.
• Professional development and learning opportunities.

Apply Now: If you are a passionate developer looking to contribute to impactful projects.

Responsibilities 

• Own technical site audits for primary and secondary websites. 

Analyze website traffic data, linking structures, crawl budget, index coverage, and content to be able to make smart recommendations to increase website traffic, and conversion rates. 

• Owning tactics that help grow the organic channel, data analysis and forecasting of 

future growth. 

• Analyze and report on SEO performance, owning weekly, monthly, and quarterly 

reporting, and ad hoc analyses for tests and optimizations. 

• Top-down keyword research and content gap analysis. 
• Automate repetitive tasks, audits, processes wherever possible. 
• Ensure pro-SEO-decisions are embedded within all aspects of our businesses. 

Analyze points of failure and suggest optimisations to underlying processes used 

by different teams to solve for them. 

• Work closely with all facets of the organisation including product management, 

engineering, and creative design to drive decision making for organic search 

• Stay up-to-date on industry trends, the competitive landscape, and SEO strategies 

to ensure we nurture best-in-class, value-add opportunities. 

• Become a part of the ongoing mission to grow organic as a channel 100% every 6 

months over the next 2 years. 

We are looking for

• Minimum 3 years of Technical SEO experience with a proven track record with 

improving organic rankings for eCommerce or related B2C businesses. 

• Good technical understanding of website usability, server logs, structured data, XML 

sitemaps, website performance, and indexation issues 

• Functional knowledge of python or app scripts. 
• Proficient in crawl management including log file analysis, Screaming Frog, Custom 

crawlers 

• Proficient with data analysis & web analytics 
• Prior knowledge of SQL is a plus. 
• Knowledge and ability to hand-code or understand valid semantic HTML, CSS and 

JavaScript is a plus. 

JOB SUMMARY

Great Manager Institute® (“Company”) is a global digital platform for personalized development and certification of people managers, having the vision of creating a world where every individual gets the opportunity to work with a Great People Manager.

Our vision is to ensure that everyone gets an opportunity to work with a great people manager. Our mission is to ensure that anyone can be a great people manager who delivers sustained results by building high-trust relationships.

We take pride in saying that our short-term plan is for 1000 years!

We need amazing Software Developers to evolve our solutions into world-class products and become a part of a journey that is setting off a movement on people management. Imagine the impact of creating a product that helps evolve human behavior in a scalable manner.

OUR DNA

• Customer Obsession: We believe in the concept of understanding customers deeply by putting ourselves in their shoes and gather and use relevant data to take decisions.
• Speed: Speed is paramount to become a global start-up.
• Global Outlook: We are creating a product for the world, and it can be possible only if we combine personalized and localized offerings with global outlook.

OUR VALUES

• Be Transparent
• Bring the Best
• Have Faith
• Care
• Respect Individuality

This is a unique opportunity at the high growth start-up. The Technology Head will be a part of the core executive group at the Company.

ROLE DESCRIPTION

• Development of features and modules of Great Manager Certification product
• Engagement in new innovations within the core products and various extensions of the core product
• Solving coding-related problems of the junior software developers in the team
• Mentoring and supporting new techies, helping create a team of rockstar developers

Who will this role report to?

This role will report to the Technology Head of the Company.

Growth Opportunities for You

• This role is a great opportunity for contributing to the growth of a global company
• This is a critical role that will shape the technology roadmap of the Company and gives an opportunity to lead from the front
• Become an entrepreneur. We operate in a highly entrepreneurial culture. Almost all roles at the Company are constructed to operate with an entrepreneurial mindset.
• The role prepares you to become Lead/Head of Technology while establishing your brand value as a rockstar developer

Who Should Apply?

• Candidates with 5+ years overall experience in full-stack software development
• Hands-on MEAN Stack is required
• Strong understanding of latest full-stack technologies and their strengths, shortcomings, and applicability to the Company’s context
• Excellent analytical skills with an attention to detail
• Integrity, with an ability to handle sensitive information
• Drive to build something. The role is not for those seeking comfort, stability and a strict 9-5 schedule. Building market leadership is not an easy path. Motivation and speed are essential qualifying criteria

Technical Competencies 

• Experience in testing web-based applications.
• Experience in Systems Integration Testing and System Testing
• Understanding of SDLC models like Waterfall, Agile
• Knowledge of testing process and activities (STLC)
• Automotive domain knowledge will be a huge advantage
• Ability to excel in usage of different tools
• Experienced in creating and developing Test Plan, Test Cases, Test Scripts, Test Reports, and

Defect Reports for Manual tests and Automated tests. 

• Extensively performed Functional, System, Regression testing, and Sanity testing
• Experience in Defect Tracking tools such as HP ALM Quality Center, Rational Clear Quest, JIRA

&         DevOps. 

• Strong skills in test planning/designing/execution and analyzing user requirements as well as

                writing Test scripts for usability and GUI testing apart from functional testing 

• 1-4 years of End to End application testing experience
• Experience or thorough understanding of Automotive industry and processes followed.
• Experience/knowledge in Automation Testing using Selenium Web Driver, QTP, IDE etc
• Experience/knowledge in Performance Testing using tools such as Load Runner, JMeter.

Experience 

• 2-4 years of Functional Testing (Manual) experience
• 2-4 years of AGILE experience
• 2-4 years of hands on experience in all types of Black Box testing (Smoke, Sanity, System,

Integration, Regression, UAT) 

• Automotive domain knowledge preferred and will be an added advantage
• Immediate joiners preferred

Role :

Act as the Lead ForgeRock developer / Analyst of the team to perform analysis, design and implementation tasks for our various platforms. Main accountabilities are:

• Work with different functional teams and managers
• Gathering Technical requirements from Business stakeholders
• Analyzing/Creating User Stories, Doing Story points estimations.
• Design and implement solutions across multiple platforms
• Producing high quality code with excellent test coverage
• Code reviews and effective code maintenance
• Analyze product requirements and breaking down into user stories and tasks, with the tech team
• Estimate and planning to assist with the development of the product roadmap
• Developing build, test, and deployment automation
• Research and development of potential new technologies
• Defining processes and standards within the team and contributing to the continuous improvement of the product development process
• Producing a high standard of technical documentation
• Understanding Backlogs and fixing support challenges
• Ability to provide technical expertise for new and ongoing initiatives to work with project stakeholder to come up most feasible technical solution.
• Identify, resolve, and/or escalate all issues that threaten the successful delivery of assigned initiatives.
• Support Junior developers and setting up local environments

Required

• Minimum 3 years’ experience in Identity and Access management (IAM) domain with expertise in one of IAM Products like ForgeRock or Oracle IAM:
• ForgeRock IAM products - FR AM, FR IDM, FR IG and FR DS
• Oracle IAM products – OAM, OIM, and OUD/OVD/OID
• Development experience on IAM platform (using Java Microservice, SpringBoot)
• Gathering Technical requirements from Business stakeholders
• Analyzing/Creating User Stories, Grooming with Story points estimations and Developing the code for them with team.
• Ability to research and troubleshoot ForgeRock. Experience with ForgeRock Backstage and support
• Experience in implementation and configuration of features like: MFA/ RBAC/ SAML/ OAUTH/ Federation etc. Frontend/workflow customization using Identity Experience Framework.
• Ability to act as ForgeRock champion in the identity domain. Engage on discussions on future of the platform.
• Strong experience on Full Stack development using JAVA SpringBoot (Web API/Microservices/ GraphQL) and Angular/ NodeJS / ReactJS and Spring MVC framework
• Understanding the requirement and development. Involved in End to End implementation.
• Skills with DevOps best practices including deployment automation tools, CI/CD pipelines.
• Experience of common DevOps platform tooling (chef, maven, jenkins, Puppet, Docker)
• Modern Agile and technology practices - to fit into the agile team cultures
• Written Unit test for components.

If interested update your details in the link given below

shorturl.at/ltMP7

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to the backend
• Collaborate with other team members and stakeholders

Skills And Qualifications

• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of advanced JavaScript libraries and ReactJS frameworks.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp or Photoshop is a plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as Git / Mercurial / SVN.
• Self-motivated and a good team player.
• Good communication and interpersonal skills.
• Preferred years of experience- 2- 3 years
• Bachelor’s Degree in Engineering from a reputed Institute.

• Relevant Experience : Minimum 2 Years
• You have prior experience developing and working on consumer facing web/app products
• Hands-on experience on Python. Exceptions can be made if you’re really good on any other language with experience on building web/app based tech products
• Experience in at least one of the following frameworks - Django, Flask, Falcon, web2py, Twisted, Tornado
• Working knowledge of MySQL, MongoDB, Redis
• Good understanding of Data Structures, Algorithms and Operating Systems
• You've worked with core AWS services in the past and have experience with EC2, ELB, AutoScaling, CloudFront, S3
• You can dabble in Frontend codebases using HTML, CSS and Javascript
• You love doing things efficiently. At Fynd, the work you do will have a disproportionate impact on the business. We believe in systems and processes that let us scale our impact to be larger than ourselves
• You might not have experience with all the tools that we use but you can learn those given the guidance and resources