What you will do:
- Coordinating with internal (operation, sales) and external stake holders (Client POC)
- Ensuring that customers receive the quickest service possible
- Assisting representatives in handling disappointed customers
- Determining a course of action to resolve customer problems
- Training newly hired customer service representatives
Desired Candidate Profile
What you need to have:- Graduates from tier 1/2 engineering / management colleges
- 3-5 years of experience in B2B Client Servicing
- Proven track record of handling escalations
- Team handling and monitoring capabilities
- Ability to adapt quickly to a new environment
Shubham Vishwakarma
Full Stack Developer - Averlon
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1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
React.js
Go Programming (Golang)
Flutter
Java
Python
Experience Level: Minimum 5 years
About Pace
Started in 1995 by first-generation entrepreneurs from IIMA & FMS Delhi, PACE has evolved from a fledgling NSE Broker to a premier boutique financial conglomerate over the last 25 years. Headquartered in New Delhi, we maintain offices at more than 300 locations in more than 75 cities across India, and our customer base is spread over 34 countries. We have also been consistently nominated as one of the best Investment Advisors in India by ICRA & CNBC. At PACE we are continuously innovating and building highly scalable backend systems and strategies that give a seamless experience to our customers. We are aggressively pursuing Fintech innovation now and working on the ambitious and potentially disruptive Fintech product ‘Pocketful’—a one-of-a-kind stock-broking platform.
About Pocketful (Fintech Division of Pace)
Founded by IIM-Ahmedabad, Yale, and Columbia alumni, Pocketful is a new-age Fintech broking platform, aimed at making financial markets accessible for all. We're constantly innovating and working on a disruptive platform. The team is highly skilled, young, and extremely hungry and we are looking for folks who fit this persona. We are backed by one of India's leading stock brokers Pace Stock Broking Services.
Overview:
- We are seeking an experienced Engineering Manager or Tech Lead to join our dynamic team in the fintech industry, focusing on stockbroking solutions. The ideal candidate will have a strong technical background and leadership experience, with proficiency in our tech stacks: React.js, Flutter, Golang, and MongoDB.
- Responsibilities:
- Lead and manage a team of engineers, providing guidance and mentorship.
- Oversee the design, development, and deployment of high-quality software solutions.
- Collaborate with cross-functional teams to define, design, and deliver new features.
- Ensure best practices in coding, architecture, and security are followed.
Requirements:
- Proven experience as an Engineering Manager or Tech Lead.
- Strong technical expertise in React.js, Flutter, Golang, and MongoDB.
- Excellent leadership and communication skills.
- Experience in the fintech industry, particularly in stockbroking, is a plus.
- Ability to work in a fast-paced, agile environment.
Qualifications:
- Minimum of 5+ years of experience in a technical management role.
- Bachelor's degree in Technology
- Strong project management skills, including the ability to prioritize and manage multiple tasks simultaneously.
- Excellent leadership and communication skills.
- Problem-solving and decision-making abilities.
- Results-oriented with a focus on delivering high-quality solutions.
Other details
Expected CTC: Depending on Experience & Skills
In-Person based out of Okhla, New Delhi
Culture
We’re still early-stage and we believe that the culture is an ever-evolving process. Help build the kind of culture you want in the organization. Best ideas come from collaboration and we firmly believe in that. We have a flat hierarchy, flexible with timings and we believe in continuous learning and adapting to changing needs. We want to scale fast but sustainably, keeping everyone’s growth in mind. We aim to make this job your last job.
Data Research Associate
Location: Noida Sector 62 (Work From Office - WFO , 5 days in a week)
Employment Type: Full-time
Candidates who have completed their Internship in same domain are also welcomed
Job Description:
We are seeking a highly motivated Data Research Associate to join our team at our Noida Sector 62 office. The ideal candidate will be responsible for gathering and analyzing data, primarily from LinkedIn, to support various business initiatives. This role offers a unique opportunity for interns to learn and contribute to our data research efforts.
Key Responsibilities:
- Conduct in-depth research on individuals, companies, and industries through various online sources, with a primary focus on LinkedIn.
- Utilize Boolean search techniques and advanced search operators to identify and compile data on target audiences.
- Optimize LinkedIn profiles to enhance the visibility and branding of team members and the organization.
- Create and execute data collection strategies that align with our business objectives.
- Analyze and interpret data to provide actionable insights and recommendations.
- Collaborate with the marketing and sales teams to support lead generation efforts.
- Maintain accurate records of collected data and ensure data security and privacy compliance.
- Participate in LinkedIn networking events, webinars, and groups to expand the organization's professional network.
- Assist in CRM integration to facilitate relationship management and lead tracking.
Qualifications:
- Bachelor's degree in a relevant field (in-progress or completed) is preferred.
- Strong knowledge of LinkedIn and its features.
- Proficient in using Boolean search techniques for research.
- Excellent communication and interpersonal skills.
- Detail-oriented and able to maintain data accuracy.
- Strong analytical and problem-solving skills.
- Ability to adapt to changes and learn new LinkedIn features.
- Multilingual skills (a plus).
• Provides remote planning (design), implementation and/or administrative support on Dell server and storage products involving software. • Performs initial installation, implementation, customization, integration and outline orientation for the customer. • Works closely with other Dell teams, account team and Customer.
Essential Skill Requirements: • Understanding of compute environment eco system • Dell PowerEdge Servers & modular server – planning, implementation and/or administrative • Dell Power Vault – MD / ME4 series storage planning, implementation and/or administrative • Dell Storage – NX, SC Series storage planning, implementation • Experience with basic network switch technologies (Ethernet, Fibre Channel) IP networking and L2 switches. • Operating system installation and configuration: o Windows Server (inclusive of Hyper-V clustering) o VMWare ESXi and virtualization o Red hat Linux • Possesses file, P2V and/or V2V migration experience will have an added advantage.
Desirable Requirements: • Customer Service skill. • Stakeholder management. • Possess excellent problem solving, communication and organizational skills • Flexibility, dependability and have excellent time management skills • Good presentation skills • Analytical, articulate, results-oriented and able to provide excellent follow-ups. • Strong technical aptitude. • Ability to multi-task and influence others to achieve results. • Possesses Professional certification from Cisco/VMWare/Microsoft/Red Hat/Cloud will have an added advantage.
Day Shift
Gulf Client
Skills:
PL/SQL
Javascript
HTML/CSS
Bootstrap
jQueryJob description
Responsibilities and Duties:
· Use a variety of languages in order to create user-friendly web pages
· Define visual interfaces that adhere to and extend wireframes and specifications
· Build, maintain and improve company and client websites
· Work in a creative environment with a team of other professionals
· Optimize web applications for maximum speed, usability, and accessibility
· Actively seek to understand business requirements to develop solutions
· Keep up to date on the latest and emerging technologies as it relates to the position
· Use strong problem-solving skills with the drive to find solutions prior to escalation
Desired Candidate Profile
· At least 4-7 years of experience as a Web Developer
· Proficiency with HTML5, CSS3, Sass or LESS, Bootstrap 4, jQuery, JavaScript.
· Translate UI/UX design to actual code
· Person have basic knowledge of Adobe Photoshop.
· Person should be in good practices to develop clean, short and optimized html/css code.
· Basic Knowledge of Backend framework (Laravel, Codeigniter, etc) to work on view part
· Understanding of version control (GitHub, bitbucket, SVN)
· Proficient in Optimize Website for maximum speed and scalability
· Person should have expert in Responsive website designing.
· Must have expertise to make SEO compatible html codes.
· Strong critical thinking, troubleshooting and problem-solving skills
· Sense of ownership and pride in your performance and its impact on success
· A positive and friendly attitude
· Good time-management skills
· Great interpersonal and communication skills
NodeJS (Node.js)
MongoDBJavascriptHTML/CSS
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon