Customer Service Manager

Interested? Let’s Connect!

Job Title: Company Secretary

Company: Soham Renewable Energy India Pvt. Ltd.

Website: http://sohamenergy.in/

Experience: 1–5 years (any industry)

Qualification: ACS / FCS (ICSI Certified)

Joining: Immediate joiners preferred

Location: Bangalore

About the Company

We are thrilled to share a career opportunity with Soham Renewable Energy India Pvt. Ltd. (Soham Energy) – a leading renewable energy company specializing in hydroelectric and solar projects, including one of Southeast Asia’s largest hydro plants near Jog Falls, Karnataka. Through the Soham Foundation, the company is equally committed to sustainability and community development.

 Mission: “Powering a sustainable future with clean energy.

Role Overview

We are looking for a qualified and experienced Company Secretary to manage statutory compliance, corporate governance, and board-related matters. The role involves close interaction with the Board, senior management, regulators, and external advisors.

Key Responsibilities

·       Ensure compliance with the Companies Act, MCA, ROC, and other applicable laws

·       Organize and manage Board, Committee, and AGM meetings (agenda, minutes, resolutions)

·       Maintain statutory registers, records, and filings

·       Draft notices, resolutions, minutes, agreements, and compliance documents

·       Advise management and the Board on governance and regulatory matters

·       Coordinate with auditors, legal consultants, and regulatory authorities

·       Monitor changes in corporate laws and assess impact on the company

Required Skills

·       Strong knowledge of corporate law, governance, and compliance

·       Excellent drafting, communication, and coordination skills

·       High level of integrity and confidentiality

·       Ability to work independently and handle multiple deadlines

·       Accounts and finance.

What We Offer

·       Competitive compensation

·       Opportunity to work with senior leadership

·       Stable role with long-term growth potential

Interested? Let’s Connect or LinkedIn or message me here!

 https://www.linkedin.com/in/indrani-dutta-a9a65135/

Best Regards,

Indrani Dutta

Senior HR Manager

Soham Renewable Energy India Pvt. Ltd.

Visit: www.miror.in

Visit: https://www.sohamenergy.in/

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Strong Engineering Manager / Technical Leadership Profile

Mandatory (Experience 1): Must have 9+ years of experience in software engineering with experience building complex, large-scale products

Mandatory (Experience 2): Must have 2+ years of experience as an Engineering Manager / Tech Lead with people management responsibilities

Mandatory (Tech Skills 1): Strong technical foundation with hands-on experience in Java (or equivalent compiled language), scripting languages, web technologies, and databases (SQL/NoSQL)

Mandatory (Tech Skills 2): Proven ability to solve large-scale technical problems and guide teams on architecture, design, quality, and best practices

Mandatory (Leadership & Delivery): Experience in leading cross-functional teams, planning and tracking delivery, mentoring engineers, conducting performance reviews, and driving engineering excellence

Mandatory (Collaboration): Must have strong experience working with Product Managers, UX designers, QA, and other cross-functional partners

Mandatory (Communication): Excellent communication and interpersonal skills to influence technical direction and stakeholder decisions

Mandatory (Company):Product companies

Mandatory (Stability): Must have stayed for at least 2 years with each of the previous companies

Mandatory (Education): B.Tech in computer science or related field from Tier 1, Tier 2 colleges

Mandatory (Note): Education can be ignored for candidates with proven experience in strong, reputed product companies

• Interacts with Business Process Experts / Owners & Users community to collect business requirements

• Should have a minimum of 5+ years of experience in Implementation of different Kinaxis RapidResponse modules like Supply Planning, Forecasting and Demand Planning, ATP, Aggregate Supply Planning, Capacity Planning, Attribute Based Planning, Sales & Operations Planning

• Supporting the development and execution of product strategies and roadmaps
• Conducting market research and competitive analysis to identify market trends and opportunities
• Collaborating with cross-functional teams to define product requirements and specifications
• Working closely with Engineering to ensure the timely delivery of product features and enhancements
• Assisting in the planning and execution of product launches and go-to-market strategies
• Analyzing product performance data to inform product decisions and prioritize feature development
• Supporting customer success and sales teams in product-related inquiries and escalations
• Quick Turnaround Time
• Good communication skills,
• ability to work with creative and technical departments
• Self-motivation,
• ability to work under pressure and meet deadlines
• Receptive to constructive criticism
• delivering changes as directed Technical know-how

Executive/ Senior Executive - Recruitment, Pelatro Solutions Pvt Ltd, Bangalore

https://www.naukri.com/jobs-in-bangalore">Bangalore/Bengaluru (Kammanahalli)

Job description

We are Hiring for Senior Executive - Recruitment for Pelatro Solutions Pvt Ltd, Bangalore

Roles and Responsibilities -

- Understanding JD/Requirement from the Hiring Managers.

- End to End Recruitment, Vendor Management, Campus Hiring etc

- Closing Positions within TAT

- Salary Negotiations, Offer Release

- Candidate Connects/Engagement from Offer to Joining

- Coming up with various strategies wrt hiring and reducing No Shows

- Team handling, Database and reporting

- Handling Employee Referrals

- Proper Job advertising, Job postings, Careers page etc.

• A job at this level is likely to be an individual contributor, with proven interpersonal skills. Communication with direct colleagues and the business about design and coordination services rendered. Provides informal guidance to new team members. Explains complex information to others in straightforward situations.

Desired Candidate Profile

• This role requires min 1 to 7 years of recruitment exp. Having demonstrated passive and some niche recruiting domain expertise .
• Strong oral and written communication skills. Reports & Dashboards
• Aware of industry landscape and market trends to bring new ideas to clients and team.
• Use highly engaging messaging techniques to improve passive talent conversion
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, market, and execute programs. Established project management skills. Talent Mapping & Headhunting.
• Team player, drive execution at self and Team level.
• Build reputation as being reliable TA partner and of having strong business ethics.

• Improve the look and feel of interactive components in the website, mobile applications, and other product software
• Facilitate the product vision by researching, conceiving, sketching, wireframing, and prototyping user flows.
• Design the aesthetics/theme to be implemented within a website or product, from the layout menus and drop-down options to colors and fonts
• Be a great team player, experienced in working with agile teams. Ability to collaborate closely with product managers, developers, and UX designers.
• Present and defend your design decisions. All your design decisions should be based on the overall design roadmap as well as your own design thinking and fundamental principles (i.e. color theory, visual weight, etc.)
• Continually keep yourself and your design team updated with the latest changes in your industry’s standards.
• Create surveys for research through various social media platforms to gather feedback on users ease of use
• Conduct testing of completed applications, websites, and software to assess user experience

• 1-5 years of demonstrated experience in creating and implementing UI design
• Extensive experience in using best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• Proficient with visual design programs such as Adobe Photoshop, Adobe XD, Figma, Sketch, Illustrator, InVision
• Ability to work effectively in a collaborative environment to create top-performing interfaces
• Ability to clearly and effectively communicate design processes, ideas, and solutions to peers and teams.
• A clear understanding of the importance of user-centered design and design thinking.
• Be passionate about resolving user pain points through great design.
• Be open to receiving feedback and constructive criticism.
• Experience with HTML, CSS, and comparable languages will be a plus