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Customer Service Manager
Leading Logistics-tech Platform
Customer Service Manager
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Customer Service Manager

at Leading Logistics-tech Platform

Agency job
via Unnati
4 - 8 yrs
₹8L - ₹12L / yr
Bangalore
Skills
Customer Support
Customer Service
Work with a new-age, reliable logistics platform aiming to disrupt on-time delivery with ultimate efficiency! Read more.
 
Our client is a leading intra-city delivery solutions provider, that focuses on sorting out the largely unorganised logistics space in the country. It is also an aggregator of inter-city mini trucks and large transport vehicles for the Retail, Ecommerce and FMCG sectors. Their app is a platform used by their clients and truck owners, providing GPS enable vehicles, 24X7 support, economical pricing and multi-capacity loaders. Truckers can use their location and choose their transport jobs, while the companies get to pick the drivers as per their ratings.
 
With a fleet of over 44000 trucks and clients like Britannia, Bisleri, Amazon, Flipkart, Metro CashnCarry, Gati, Delhivery and more, the 5-year old platform has raised over $20Mn across multiple funding rounds. Founded and led by IIT-KG alumni, the company has operations in major cities across the country and looking to make inroads in other sectors and verticals.
 
As a Customer Service Manager, you will be responsible for owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs.

What you will do:

  • Coordinating with internal (operation, sales) and external stake holders (Client POC)
  • Ensuring that customers receive the quickest service possible
  • Assisting representatives in handling disappointed customers
  • Determining a course of action to resolve customer problems
  • Training newly hired customer service representatives

Desired Candidate Profile

What you need to have:

  • Graduates from tier 1/2 engineering / management colleges
  • 3-5 years of experience in B2B Client Servicing
  • Proven track record of handling escalations
  • Team handling and monitoring capabilities
  • Ability to adapt quickly to a new environment     
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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