Customer Service Manager

Company Overview: 

TVO Travel & Tourism Pvt. Ltd. is a leading provider of domestic and international travel services, offering customized vacation packages, corporate travel solutions, and luxury tours. We deliver exceptional travel experiences backed by innovation, reliability, and personalized service. 

Why Join Us: 

• Exposure to domestic and international clients and projects 
• Structured learning and career growth opportunities 
• Performance-based incentives, bonuses, and travel perks 
• Collaborative culture fostering mentorship, cross-functional learning, and recognition 

Department: Sales 

Location: Gurgaon, Haryana 

Employment Type: Full-Time / Internship (3 months) 

Working Mode: On-site / Hybrid (if applicable) 

Shifts: 6 Day (9:30 AM – 6:30 PM) / Night (9:00 PM – 6:00 AM) 

Reporting To: Sales Head 

Vacancies: 3–5 

Experience: 0–3 years (Freshers eligible) 

Salary Range: ₹3 LPA – ₹6.5 LPA | Internship Stipend: ₹0–₹15,000/month 

Job Purpose 

Drive revenue growth through sales of travel packages, flights, hotels, and tours. Build strong client relationships while delivering exceptional customer experiences. Collaborate with internal teams to achieve business objectives and expand market reach. 

Key Responsibilities 

• Identify, qualify, and convert potential clients including individuals, corporates, and travel partners. 
• Promote domestic and international tour packages, corporate deals, and customized travel plans. 
• Execute outbound calls, online meetings, and email campaigns to generate leads and close deals. 
• Upsell and cross-sell services such as hotel bookings, flight tickets, visa assistance, and insurance. 
• Achieve and exceed monthly and quarterly sales targets. 

Client Relationship Management 

• Build long-term relationships with customers through consistent engagement and follow-ups. 
• Handle client queries, feedback, and concerns with professionalism and empathy. 
• Maintain a high level of client retention and referral business. 

Market & Competitor Analysis 

• Monitor travel trends, competitor pricing, and customer preferences. 
• Recommend promotional strategies and travel offers based on market insights. 
• Suggest improvements in product offerings to align with industry trends. 

Reporting & Coordination 

• Maintain accurate records of leads, opportunities, and client communications in CRM. 
• Prepare weekly/monthly performance reports and share key insights with the management. 
• Coordinate with operations, marketing, and customer service teams for seamless client experience. 

Customer Experience 

• Ensure end-to-end support during booking, itinerary changes, and post-travel assistance. 
• Deliver exceptional service standards to enhance brand reputation and customer satisfaction. 

Required Skills & Qualifications 

Technical / Professional Skills 

• Proficiency in CRM tools (Zoho, Salesforce, HubSpot) 
• Knowledge of GDS booking systems (Amadeus, Sabre, Galileo) is a plus 
• Strong understanding of travel destinations, packages, and customer needs 
• Microsoft Office Suite (Word, Excel, PowerPoint) 

Soft Skills 

• Strong communication, negotiation, and persuasion skills 
• Active listening and empathy to understand client needs 
• Integrity and professionalism to build trust with customers 
• Ability to work under pressure and achieve sales targets 
• Problem-solving, adaptability, and creativity in solutions 

Education 

• Graduate in any discipline 
• Travel or sales certifications are a plus 

Experience 

• 0–3 years in sales or travel/tourism industry 
• Freshers with passion for sales are encouraged to apply 

Preferred Candidate Profile 

• Self-motivated and goal-oriented 
• Team player with collaborative mindset 
• Flexible to work in different shifts as required 
• Eager to learn and stay updated on travel industry trends 

Expected Outcomes 

• Consistently meet or exceed sales targets 
• Ensure high customer satisfaction and retention 
• Generate referrals and repeat business 
• Contribute to sales strategy improvements 

Compensation & Benefits 

• Competitive salary and performance-based incentives 
• Health & wellness benefits (medical, dental, vision) 
• Paid leaves, holidays, and travel reimbursements 
• Employee travel discounts and reward programs 
• Structured career growth, mentorship, and training programs  

Note: Final confirmation process may take up to 15 working days after feedback evaluation. 

Responsibilities : 

• Design, code, and implement highly scalable and reliable web-based applications.
• Coordinate with other team’s architect, engineers, and vendors, as necessary.
• Deliver on all phases of development work from initial kick-off, technical setup, application
development, and support.
• Identify exciting opportunities for adopting new technologies to solve existing needs and
predicting future challenges
• Perform ongoing refactoring of code, utilizing visualization and other techniques to fast-track
concepts, and delivering continuous improvement
• Work with product managers to prioritize features for ongoing sprints and managing a list of
technical requirements based on industry trends, new technologies, known defects, and issues
• Manage your own time, and work well both independently and as part of a team
• Quickly generate and update proof of concepts for testing and team feedback
• Embrace emerging standards while promoting best practices

Qualifications : 

• Must have java experience
• Experience in computer science, computer engineering
• Web development work experience preferred
• Demonstrated experience in Agile development, application design, software development, and
testing
• Experience with building RESTful APIs
• Expertise in objected oriented analysis and design across a variety of platforms
• Thorough understanding of JSON, Web Service technologies, and data structure fundamentals
• Experience with adaptive and responsive development techniques
• Aptitude for learning and applying programming concepts
• Ability to effectively communicate with internal and external business partners
• Experience with a broad range of software languages and payments technologies is a plus.

Job Description

What will you do at Skillovilla ?

• Learn & understand Skillovillas products, prospective clients & services well.
• Understand customer needs, and requirements and correlate solutions and customer requirements
• Identify and qualify new customers coming from our inbound and outbound lead funnel.
• Developing strong relationships with customers, connecting with key business executives and stakeholders.
• Document all pertinent customer information and conversations in the CRM system
• Respond, engage and qualify inbound/outbound leads and inquiries.
• Execute planned sales activities and develop a target list of high-potential new customers.
• Achieve monthly & quarterly quotas.
• Perform effective online demos to prospects.
• 
  

What do we need from you?

• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence (Hindi, English Mandatory, knowing regional languages will be a plus).
• Ability to make focused efforts to win customers.
• The ideal candidate should be strategy-driven with a research-based approach.
• Ability to multitask, prioritize and manage time effectively.
• 
  

Academic Qualification : Any Graduation/ Post Graduation (completed and pursuing final year students).

Location : Bangalore (Work from Office)

Who we are:

Stanza Living is India's largest and fastest-growing tech-enabled, managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India. We have a full-stack business model that focuses on the design, development, and delivery of daily living solutions tailored to the young consumers' lifestyles.

Today, we are :

- India's largest managed accommodation company with over 75,000 beds under management across 24+ cities

- Most capitalized player in the managed accommodation space, backed by global marquee investors - Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners

- Recognized as the Best Real Estate Tech company across the Globe in 2020 by leading analysis agency, Tracxn

- LinkedIn Top Startup to Work for - 2022

Job Summary :

- We are seeking an exceptional Business Associate who loves solving complex problems to drive analysis and insights to help our teams make meaningful business decisions.

- The selected candidate will be partnering with key stakeholders, analyzing data, discovering, and solving real-world problems, and building metrics and business cases to help unlock insights that take our business to the next level.

Responsibilities :

- Work with different stakeholders and management teams to consult, develop, and implement key strategic growth projects - will be responsible for end-to-end planning and delivery of growth projects

- Single-handedly lead projects in consultation with senior stakeholders and drive on-ground impact

- Develop a roadmap for the product team and scope medium/long-term interventions to enable the development of world-class tools for our sales team

- Understand and assess customer journey; identify pain points and implement interventions

- Participate in strategic and tactical planning discussions

- Own development and maintenance of new and existing reports focused on analysis of requirements, metrics, and dashboards

- Use statistical methods to identify areas for improvement and make suggestions for streamlining processes

Basic Requirements :

- Strong analytical skills

- Ability to partner and work with cross-functional teams

- Ability to draw insights from analysis supported by data and clearly communicate them to the stakeholders and senior management as required

- Be self-driven, and show the ability to deliver on ambiguous projects with incomplete data

- Ability and interest in working in a fast-paced, ambiguous and rapidly changing environment

Additional Plus :

- Strong knowledge of and experience with reporting packages (Business Objects etc.), databases (SQL etc.), and programming (XML, Javascript, or ETL frameworks)

• Conducting keyword research using dedicated software, and generating new keyword ideas.
• Analyzing website and social media pages, then making recommendations for improvement.
• Monitoring website traffic, search results, and developing strategies.
• Generating content ideas and delegating these to the team.
• Overseeing content creation and offering suggestions.
• Updating outdated content.
• Optimizing pages for desktop, tablet, and mobile use.
• Developing link-building strategies.
• Managing paid search campaigns.
• Keeping up to date with new trends and best SEO practices.

• BSc in marketing or similar.
• HTML and JavaScript experience.
• Previous experience in a similar role would be advantageous.
• Excellent written, verbal, and analytical skills.
• Experience with Google Analytics.
• Great customer service and interpersonal skills.
• Ability to follow specifications.
• Ability to work under pressure.

Preference -  Having experience in Telecom Domain.

You Will Do...

• Test the performance and robustness of the product to help determining the stability, scalability, and dimensioning
• Oversee preparation and verification of test environments in conjunction to developing test simulators and automation
• Capture and detail the outcome of test executions and all information needed to support ongoing measurements and reporting on risks, defects, tests, and coverage
• Report on the test execution in a timely manner with attention given to achieving outstanding quality
• Identifies issues, proposes system improvements, and performs repetitive test execution to resolve identified issues.
• Evaluate and research new tools and practices to improve the execution and processes
• Define the automation strategy to reduce the lead time of Performance testing
• Collaborate with microservice teams on test and integration with a focus on customer experience
• Design & execute test automation suite on solution level
• Continuously improve quality assurance through test management
• Develop and maintain the test automation infrastructure
• Operate pipelines for continuous delivery of microservices and SW packages
• Work with internal/external organizations and partners.

You will bring...

• Education: BS or MS in computer Science or acceptable equivalent
• Experience with UNIX/Linux operating system
• Min years of experience: 5 to 7 years of experience in Quality Assurance, Test Automation or similar role in development
• Strong understanding of Test methodology, reporting and automation
• Understanding and experience in Software Performance testing, analysis of highly integrated Enterprise application
• Knowledge on K8's deployment on Cloud Infra (AWS EKS Cluster)
• Hands-on experience on Helm Charts, config maps configuration changes, kubectl utility, Helm install and Upgrade
• Working knowledge on Load testing tools like JMeter, Postman, SoapUI, LoadRunner
• Hands-on knowledge on the Cassandra, Oracle, EDB, NoSQL DB like Cassandra
• Experience with Ci/CD Pipeline using Jenkin
• Good troubleshooting skill analyzing the thread dump, Memory heap dump
• Experience analyzing CPU/Memory consumption from the JProfiler or other tools.
• Strong programming Scripting & Programming languages - Python, Java, ANSIBLE, Shell
• System Monitoring and Reporting Tools - Grafana, Prometheus, JIRA, X-Ray, Dynatrace
• Good knowledge of wireless communication systems, lab troubleshooting and test automation technique/tools
• Good understanding of test automation framework with TestNG or JUnit
• Knowledge of cloud-native core principles, DevOps, ADP, Docker, Kubernetes, WRCP, RH OCP
• Experience in making shell scripts on-demand basis to automate the small or medium day to day work
• Experience communicating directly with daily status updates, Risk Mitigation & Results Closure.
• Strong programming, scripting, testing, and debugging skills
• Ability to work with Architect and Development team to define the key metrics and use cases to test the product stability and scalability

• Build our strategic affiliate network through recruiting new affiliate & Influencer partners and actively managing relationships with our existing strategic partners, to provide quality business leads and cost-effective Lead acquisition.
• Setup, tracking, reporting, and manage affiliate program activity.
• Full management of lifecycle marketing for affiliate & Influencer
• partners.
• Generate monthly, weekly and quarterly reports along with analysis
• Ensure invoicing and payment schedules are current and on time, providing forecasting support for the business.
• Continually measure and optimize the overall program ROI
• Doing industry research and sourcing opportunities for overall business development
• Build a repository for effective sales pitches.
• Meet monthly, quarterly, annual revenue targets

Desired Profile of the candidate

• A self-starter who's comfortable working autonomously
• Experience in using affiliate tracking platforms
• Ahead for numbers, easily able to extract key insights from data
• Has to experience in creating pivots and using MS Excel overall
• Team player with a drive to help other people
• Ability to analyze data and give recommendations
• Work with multiple stakeholders for the flow of information and business process
• A passion for achieving targets

Design and develop robust services in coordination with front-end developers, ensuring the production and development of high-quality and well-tested code

Design, develop and test features alongside other technical departments

Lead the department in the design, development, deployment, and operation of services used by our users

Optimise APIs for any applications while creating and maintaining unit tests for new code as well as fix defects

Participate in the continuous integration of automated builds and deployments, ensuring that deliverables meet functional and design requirements and specifications of the site/software. Work with engineering leadership in solving and architecting solutions for challenging or complex site/software development issues.

Take initiatives in developing and maintaining integrations of best practices within the backend department

1. Strong fundamentals OOPS concepts, Exception Handling, Coding Standards, Logging

2. Creating custom, general use modules and components which extend the elements and modules of core Angular. 

3. Creating configuration, build, and test scripts for Continuous Integration environments

4. Communicating with external web services and processing data

5. Experience with offline storage threading and performance tuning

6. Review code and maintain the code quality and suggest best practices

7. Knowledge and experience on data science and programming languages

8. Demonstrable abilities to optimize code. Strong analytical skills for effective problem solving