Customer Service Manager
Leading Logistics-tech Platform
4 - 8 yrs
₹8L - ₹12L / yr
Bangalore
Skills
Customer Support
Customer Service
Work with a new-age, reliable logistics platform aiming to disrupt on-time delivery with ultimate efficiency! Read more.
Our client is a leading intra-city delivery solutions provider, that focuses on sorting out the largely unorganised logistics space in the country. It is also an aggregator of inter-city mini trucks and large transport vehicles for the Retail, Ecommerce and FMCG sectors. Their app is a platform used by their clients and truck owners, providing GPS enable vehicles, 24X7 support, economical pricing and multi-capacity loaders. Truckers can use their location and choose their transport jobs, while the companies get to pick the drivers as per their ratings.
With a fleet of over 44000 trucks and clients like Britannia, Bisleri, Amazon, Flipkart, Metro CashnCarry, Gati, Delhivery and more, the 5-year old platform has raised over $20Mn across multiple funding rounds. Founded and led by IIT-KG alumni, the company has operations in major cities across the country and looking to make inroads in other sectors and verticals.
As a Customer Service Manager, you will be responsible for owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs.
What you will do:
- Coordinating with internal (operation, sales) and external stake holders (Client POC)
- Ensuring that customers receive the quickest service possible
- Assisting representatives in handling disappointed customers
- Determining a course of action to resolve customer problems
- Training newly hired customer service representatives
Desired Candidate Profile
What you need to have:- Graduates from tier 1/2 engineering / management colleges
- 3-5 years of experience in B2B Client Servicing
- Proven track record of handling escalations
- Team handling and monitoring capabilities
- Ability to adapt quickly to a new environment
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Training
After a rigorous training program of up to one month, you'll immediately get to work on one of our projects. We're working on mission-critical government systems or commercial products that are levelling up the way the world does business.
Read more
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Desired Candidate Profile
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• Responsible For Not Only Selling But Also Maintaining And Improving Relationships With The Client. Client Relationship Management Is Also His KRA.
• Conducting Market Research To Identify Selling Possibilities And Evaluate Customer Needs
• Actively Seeking Out New Sales Opportunities Through Cold Calling, Networking And Social Media
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Notice Period: Immediate joiner
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Job Summary
Looking for React JS developers who will be responsible for architecting and building applications, as
well as coordinating with the teams responsible for other layers of the product infrastructure.
Responsibilities and Duties:-
●
Responsible for development of new highly-responsive, web-based user interface
●
Build pixel-perfect, buttery smooth UIs across both mobile platforms.
●
Diagnose and fix bugs and performance bottlenecks for performance that feels native.
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Reach out to the open source community to encourage and help implement mission-critical
software fixes—React Native moves fast and often breaks things.
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Maintain code and write automated tests to ensure the product is of the highest quality.
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Transition existing React web apps to React Native.
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Construct visualizations that are able to depict vast amounts of data
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Work and collaborate with the rest of the engineering team
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Work with product team and graphic designers
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Develop a flexible and well-structured front-end architecture, along with the APIs to support it
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Job Summary
Looking for React JS developers who will be responsible for architecting and building applications, as
well as coordinating with the teams responsible for other layers of the product infrastructure.
Responsibilities and Duties:-
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Responsible for development of new highly-responsive, web-based user interface
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Build pixel-perfect, buttery smooth UIs across both mobile platforms.
●
Diagnose and fix bugs and performance bottlenecks for performance that feels native.
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Reach out to the open source community to encourage and help implement mission-critical
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Maintain code and write automated tests to ensure the product is of the highest quality.
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Transition existing React web apps to React Native.
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Construct visualizations that are able to depict vast amounts of data
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Work and collaborate with the rest of the engineering team
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Work with product team and graphic designers
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Develop a flexible and well-structured front-end architecture, along with the APIs to support it
Required Experience, Skills and Qualifications:-
● Experience with automated testing suites, like (Jest or Mocha)
● Experience with JavaScript, REACT, HTML / CSS, REST API's
● Experience with Git knowledge is a plus
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Read more
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Undertanding of colors and open to understand client requirement
Learning zeal
Postive attitude
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Experience in PHP and PHP based MVC frameworks like Laravel , CI .
Proficient in MySQL, proficient with database design, optimization and tuning in MySQL.
Experience with Rest API Development using PHP.
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CorePhp , CI / Laravel Framework
Experience :
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Salary : Upto 25 k ( Depend on interview & Knowledge )
Location : Indore
Needed a candidates can join immediate and within frame of 15 days (can consider 30 days ,if candidate selected )
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Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort