Customer Service Manager

Company Overview:

At AgileNinjas, we provide cutting-edge software services across the e-commerce logistics and energy sectors. We specialize in system integrations, connecting legacy systems with modern technologies. With clients across Europe and India, we are looking for a skilled Technical Project Manager to join our fast-paced and dynamic team.

Role Overview:

We are seeking a highly adaptable Technical Project Manager to take ownership of technical delivery, resource management, and client communication. This role requires a strong technical background and hands-on experience in development, coupled with management expertise to lead teams and deliver projects. You must be able to thrive in a small, agile company where flexibility and a hands-on approach are key.

Proficiency in PHP, Laravel, Java, REST APIs, GraphQL, ReactJS, Node.js, MySQL, NoSQL, MongoDB, CI/CD, and AWS is preferred. You will be responsible for code reviews, deployments, and overall project success.

Key Responsibilities:

1. Technical Leadership & Code Reviews:

• Conduct code reviews to ensure best practices in quality, security, and performance.
• Mentor and provide technical guidance to development teams.
• Expertise in PHP, Laravel, Java, REST APIs, GraphQL, ReactJS, Node.js, and databases such as MySQL, NoSQL, MongoDB.

1. Client Management:

• Serve as the main point of contact for clients.
• Convert client needs into technical deliverables.
• Provide updates and manage client expectations throughout the project.

1. Resource & Task Management:

• Efficiently allocate resources and manage teams to optimize productivity.
• Oversee task planning and execution using Agile or Scrum frameworks.
• Coordinate cross-functional team efforts.

1. Project Delivery & Deployments:

• Take full ownership of project delivery, from planning to deployment and post-launch support.
• Implement and manage CI/CD pipelines and deployment processes on AWS.
• Ensure timely and quality project completion.

1. AWS Management:

• Manage AWS environments, ensuring scalability and cost-efficiency.
• Oversee cloud infrastructure and server configurations.

1. Time & Task Prioritization:

• Manage team schedules and ensure that deadlines are met.
• Foster effective time management and prioritize tasks within the team.

1. Flexibility in a Small Company:

• Adapt to the dynamic needs of a small company and wear multiple hats when needed.
• Be flexible in managing shifting priorities and demonstrate a hands-on approach to problem-solving.

Qualifications & Skills:

• 6-10 years of experience in IT development, with expertise in PHP, Laravel, Java, REST APIs, GraphQL, ReactJS, Node.js, MySQL, NoSQL (MongoDB).
• Strong experience with CI/CD pipelines, AWS management, and deployments.
• At least 2 years of experience in team and client management.
• Fluent in English with excellent communication and interpersonal skills.
• Proven ability to work in a small company environment, showing adaptability and flexibility.
• Immediate availability is highly preferred.

Why Join AgileNinjas?

• Work in a small, flexible, and agile environment with opportunities for rapid growth.
• Lead a talented and dedicated team on innovative projects.
• Enjoy a culture that emphasizes collaboration, learning, and career development.

Job Title: Accounts Executive

Location: Kochi

Salary: ₹20,000–₹23,000/month

Requirements:

• Male candidate with minimum 1 year of accounting experience
• Proficient in Tally and basic accounting principles
• Knowledge of GST filing preferred
• Strong attention to detail and accuracy

Responsibilities:

• Handle day-to-day accounting entries and reconciliations
• Assist in GST returns and financial reports
• Support month-end and year-end financial processes
• 
  

JOB SUMMARY:

The HR Intern will oversee all human resources functions, focusing on recruitment, employee relations, performance management, and training. This role ensures compliance with labor laws and fosters a positive workplace culture. The ideal candidate will excel in people management, demonstrating expertise in HR best practices and a strong commitment to developing talent.

KEY RESPONSIBILITIES:

1. Recruitment & Onboarding:

- Manage the full-cycle recruitment process, from job posting to candidate selection.

- Conduct interviews, reference checks, and extend job offers.

- Oversee employee onboarding, ensuring a smooth transition for new hires.

2. Employee Relations:

- Address employee grievances and provide support to resolve conflicts.

- Promote a positive workplace culture by organizing team-building activities and maintaining an open-door policy.

3. Training & Development:

- Identify training needs and coordinate professional development programs.

- Facilitate training sessions on HR policies, company culture, and other relevant topics.

4. Compliance & Reporting:

- Maintain and update employee records and HR documentation.

- Prepare and submit reports on HR metrics and trends.

About the role:

We’re seeking a qualified Sales Manager to sell Whitehat Jr’s product that our customers have grown to rely on. The Sales Manager will utilise their skills to generate high quality leads, build a strong relationship with customers and close deals. The ideal candidate will be a quick learner with strong negotiating skills, and demonstrate the ability to showcase our offerings in a compelling way.

Role details:

Scope: Exceed targets for New Sales, Referrals or Renewals, in an individual contributor role

Work Location: Remote online work until offices reopen, candidate may be based anywhere in India

Working days: 6 working days with 1 day-off which may be during week

Shifts (subject to change): shift start hour will be after 6 AM and shift end hour before 12 midnight (For day shifts), shift start hour will be after 7 PM and shift end hour before 10 AM (For night shift)

Mandatory Language Fluency: English, Hindi

Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed

Qualifications:

• Proven B2C Sales track record of exceeding targets, >2 years of Sales experience
• Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment
• Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
• Ability to counsel a parent for the child's future
• Comfortable with changing shift timings so that we may serve our customers better
• Graduation is not mandatory for candidates with 3+ years of experience
• Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and powerpoint

The ideal candidate will have at least 2 years of experience in developing scalable and responsive web

applications, and will be able to work collaboratively with other developers and stakeholders to deliver

high-quality software products.

Responsibilities

● Develop and maintain responsive and scalable web applications using React and JavaScript

● Write clean, efficient, and maintainable code that adheres to coding standards and best practices

● Collaborate with other developers and stakeholders to design and implement software solutions

that meet business requirements

● Work with UX/UI designers to implement user interfaces that are intuitive and visually appealing

● Optimize web applications for maximum speed and scalability

● Participate in code reviews, testing, and debugging to ensure that the software meets quality

standards

● Stay up-to-date with the latest industry trends and technologies, and make recommendations to

the company on how to best incorporate them into its products and services

● Proficient in client & server-side JavaScript, HTML5, CSS3 and webpack

● Competent in building single page web applications using Node.js and React Js

● Redux for state management

● Universal rendering (Client-side rendering and Server-side rendering)

● Experience with cross-browser, cross-platform, and design constraints on the web

● Experience in developing automated unit and functional tests

● Experience in an agile development process

● Solid knowledge of algorithms and design patterns

● Have a passion for quality and writing clean, readable code that scales and performs well

● Good interpersonal communication skills

Desired Candidate Profile

● At least 2 years of experience in developing web applications using React/NextJS/VueJs and

JavaScript

Mandatory Skills:
6+ years complete SDLC experience.
C#.Net MVC/ Core.
Web Services / WCF Service /WebAPI
SQL (MSSQL)
Version Control
JavaScript, JQuery, AJAX, HTML, CSS, XML, XSLT, JSON

Preferred Skills:
.Net Core, Entity Framework, Azure Events, Azure, Angular, HTML, CSS

Optional Skills:

Responsibilities

• Design, develop and implement the android app in Kotlin
• Collaborate with other developers and non-technical teams
• Attend daily standup meetings
• Perform maintenance on existing web applications
• Provide innovative solutions
• Performance optimization

Required Technical Skills

• 2-5 years of experience in the development and maintenance of consumer-facing high traffic android applications with a desire to work in growing fast-paced startups.
• Worked on applications from scratch. Well versed with building apps for various screen density and sizes.
• Up to date on upcoming trends in android and its ecosystem with respect to design, architecture etc.
• Experience in optimizing all important parameters like network utilization, application size and battery.
• Experience with kotlin, coroutines, dagger, retrofit, rx-android and android architecture components etc.
• Understanding of MVVM or MVP architecture to maintain separation of concerns.
• Sound knowledge of object-oriented design concepts and algorithms.
• Experience with version control like SVN/Git

Join us to work on a software platform of national importance and contribute to Solving4Bharat.

We are the technology team behind https://play.google.com/store/apps/details?id=com.irctc.fot">https://play.google.com/store/apps/details?id=com.irctc.fot