What you will do:
- Coordinating with internal (operation, sales) and external stake holders (Client POC)
- Ensuring that customers receive the quickest service possible
- Assisting representatives in handling disappointed customers
- Determining a course of action to resolve customer problems
- Training newly hired customer service representatives
Desired Candidate Profile
What you need to have:- Graduates from tier 1/2 engineering / management colleges
- 3-5 years of experience in B2B Client Servicing
- Proven track record of handling escalations
- Team handling and monitoring capabilities
- Ability to adapt quickly to a new environment
Shubham Vishwakarma
Full Stack Developer - Averlon
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Work Location – Pune (Viman Nagar)
About Company: Great Places to Work certified company
AIT Global India Pvt. Ltd. (https://aitglobalindia.com/">LINK) is one of the formidable IT Services Organization which has deeper expertise in various areas of Technology to address the critical business priorities of customers from Public Sector, Education, E-Commerce, Healthcare, BFSI, Financial Services, Automobile, Manufacturing Retail and a lot more. Organizations belonging to these industries have to – not only be agile towards the Technological Disruptions and maintain a steady / balanced course towards its business priorities, but also Overcome the Challenges to Maintain Costs & ‘Ensure Long-Term Growth’ as this scenario isn’t going away anytime soon. We are headquartered out of Matawan, New Jersey (USA). In the past one and half decade, we have organically grown from service to service each time exceeding our goals and moving forward towards the next. There are a range of services which we could deliver for the customers that could add value to their business goals or objectives, which help them attain new milestones of growth. With almost a Decade and a Half Years of Happy Customers from different parts of the world for services ranging from Web Technologies, Mobile Technologies, Product Development, DevOps, Data & Analytics, Quality Assurance, Digital Content Management, to emerging Technologies like Artificial Intelligence (AI), Robotic Process Automation (RPA), Cyber Security, Cloud and more... our organization has served customers when it mattered them the most; to help them achieve their business growth priorities. While doing this we now have almost 100 employees working from USA on H1 Visa working in 4 different time zones and in India we have around 200+ Employees, working on different IT projects out of the two locations in Pune.
And of course - As an IT Services Organization we are also helping our customers with Subject Matter Experts from various fields of Technology on a 'Contract to Hire' basis as a part of our Consulting Line of Business.
We have our Registered Office at Wanowrie and our India Development Centre is located at Viman Nagar, E- Space IT Park.
We are proud to be ISO certified and as https://www.greatplacetowork.in/get-certified/certified-organizations/#mid-size">Great Place to work certified since last wo consecutive years. AIT Global India feels honoured to have recently certified and featured in https://www.cioreviewindia.com/magazines/rpa-october-2020/#page=28">CIO Review earning recognition among their "Most promising RPA Service Provider" Companies.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon