Starmark Software

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

HRBP

1. Advise managers on organizational policy matters and recommend needed changes.
2. Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of the organization's HR policies and practices.
3. Conduct exit interviews to identify reasons for employee separation.
4. Maintain records and compile statistical reports concerning HR-related data such as hires, transfers, performance appraisals, and absenteeism rates.
5. Administer disciplinary procedures.
6. Plan and conduct new employee orientation and induction programs to foster a positive attitude toward organizational objectives.
7. Plan, direct, supervise, and coordinate work activities of subordinates and employee relations.
8. Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
9. Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
10. Administer employee recognition awards.
11. Plan, organize, direct and coordinate the training activities of the organization.
12. Responsible for the successful implementation, monitoring and coordinating of all the activities regarding HR Software.
13. Preparation and maintenance of MIS related to Attrition.
14. Administer performance management systems and recreation programs.

About Starmark

You will be a part of highly motivated individuals who believes in the concept of “learning while implementing”, a team which practices an idea of developing a shrink and a wrapped solution which are agile, scalable, performance optimized and maintainable. We at Starmark exercise learning and the sharing of ideas in an open environment, where you can visualize the transforming of complex healthcare business requirements into flexible, customizable software. 

Skills Required

C#, SQL, ASP.NET, MSSQL, .NET Framework, Web API, XML, JSON, AJAX, jQuery, JavaScript, ADO.NET, WCF, IIS 7.5, NUnit, LINQ, Web services, UI Development, OOPS Concepts. 

Key Accountabilities & Deliverables

 We are currently seeking an energetic and highly motivated .net developer who thrives in a team environment, has a desire to learn new technologies and who wants to be part of a progressive team. 

• Write clean, scalable code using .NET programming languages 
• Producing code using .NET languages (C#) 
• Upgrading, configuring and debugging existing systems 
• Develop documentation throughout the software development life cycle (SDLC) 
• Familiarity with architecture styles/APIs (REST, RPC) • Understanding of Agile methodologies 
• Provide technical ownership for subcomponents (code, functional validity, and quality). 
• Perform software development tasks within appropriate schedule, task, and quality guidelines set in conjunction with the Lead / Project Manager of the project. 
• Specify, create, modify, maintain, and test software component(s) that are part of a larger software project. 
• Ensure adherence of design and code to standards. 
• Regularly perform self-review of code and quality. 
• Ensure adherence to processes defined for the project. 
• Effectively document technical issues, changes to code, etc. 
• Prepare unit test cases and execute them to verify quality 
• Fix any defects found by self, lead or QC team 
• Report code completion and code quality – Implementation report 
• Make the builds whenever necessary 
• Effective oral and written communication 
• Strong problem solving, analytical and design skills. Possesses the ability to be accurate, consistent and detail oriented.