Punjabi telecaller

NOTE: YOUR WORKING HOURS CAN BE CHANGED TO NIGHT SHIFT AS MAJORITY OF OUR CLIENTS ARE FROM US. PLEASE APPLY IF YOU ARE FLEXIBLE WORKING IN NIGHT SHIFT (8-10 HOURS each DAY)

As a Customer Success Manager at Staqlab, you will have to understand the customers’ psyche, their needs, and enhance their customer experience by improving the sales demos and onboarding process.

• Great communication skills
• Experience handling infuriated customers
• Experience in handling customer queries tactfully and diplomatically to ensure that they stay subscribed to our product
• Basic knowledge or willingness to learn HTML/CSS. Will Provide Training after Joining
• Initiating Chat support with clients for onboarding and building trust
• Writing Blogs/Support Articles
• Strong Proficiency in written english. As the job role will include supporting US Based Clients.
• IT/CS Degree- Based Background is plus 

Greetings of the day !

ONLY FEMALE CANDIDATES NEEDED

Role = Customer care Executive

Location = Andheri(E), Mumbai

6 day working Rotational off

Good communication skills

Experience range = Fresher to 4 years

ABOUT THE ROLE

Position = CUSTOMER CARE EXECUTIVE

Answering calls

Resolving queries and issues over the phone

Assisting the customer

Technical Shift Lead, Customer Support

As a Customer Support Technical Shift Lead, you'll be at the forefront of managing day-to-day operations for our Customer Support team. This role requires a proactive leader with stellar communication skills and a genuine commitment to delivering outstanding customer service. The ideal candidate will possess a track record of efficiently handling internal alerts and client tickets while fostering a positive team culture.

Responsibilities:

Team Leadership:

• Lead and motivate a team of Technical Support Engineers to achieve performance targets.
• Provide guidance and coaching for continuous improvement.
• Foster a collaborative and positive team culture.

Ticket Resolution:

• Oversee the resolution of internal alerts and client tickets promptly.
• Ensure effective handling of customer inquiries and issues by support representatives.
• Monitor ticket queues to maintain optimal response and resolution times.

Quality Assurance:

• Implement and uphold quality assurance standards for ticket resolution.
• Conduct regular audits to assess the quality of customer interactions.
• Provide feedback and coaching to enhance team performance.

Communication:

• Collaborate with other departments to address escalated issues and coordinate solutions.
• Communicate updates and changes in processes to the customer support team.
• Act as a point of contact for internal stakeholders and clients.

Reporting and Analysis:

• Generate regular reports on ticket resolution metrics, team performance, and customer feedback.
• Analyze data to identify trends and areas for improvement.
• Make data-driven recommendations for process enhancements.

Training and Development:

• Conduct training sessions for new hires and ongoing professional development.
• Keep the team updated on product/service knowledge and industry best practices.

Customer Satisfaction:

• Monitor customer satisfaction scores and implement strategies for improvement.
• Address and resolve escalated customer issues to ensure high levels of satisfaction.

Qualifications:

• Eight years of proven Customer Support experience, including at least two years in a leadership position.
• Strong problem-solving skills in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Familiarity with customer support ticketing systems and Jira-related tools.
• Ability to analyze data and generate meaningful reports.
• Proactive and positive attitude committed to delivering exceptional customer service.
• Flexibility to work in shifts, including weekends.

Education:

• Bachelor's degree in Computer Science or equivalent work experience.

Mandatory Qualifications:

• Python, SQL database troubleshooting and debugging, network troubleshooting skills.
• Hands on experience of databases (SQL, PostgreSQL) and proficiency in writing advanced queries.
• Advanced scripting skills (Python, Postman)
• Exposure to Linux, Windows, etc.
• Good to know about Cloud Services (AWS S3, Azure Blob, OneDrive, SharePoint).
• Familiarity with collaboration tools (Jira, Confluence) 

If you are a dynamic leader with a passion for customer service excellence and possess the mentioned qualifications, we invite you to apply for this exciting opportunity to lead our Customer Support team. Join us in creating a positive and efficient support environment for both our internal teams and valued clients.

Hello,

Greetings for the day !!!

We are hiring "Customer Support L1" for one of the international MNC specialized into Hardware & Networking based @ Mumbai!!!

Position: Customer Support L1

Employment Mode: Contract to hire (Full time opportunity)

Work Mode: Work from office

Shift: 24*7 Rotational Shift

Location: 

Mumbai - Andheri

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation

What you’ll do

Roles and Responsibilities

• Manage large amounts of incoming phone calls, Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods.
• Meet customer service team call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.

Qualifying Criteria

• 6 Months to 1 Year of Past experience in customer success roles in international BPOs.
• Fluent in English.
• Strong phone handling skills.
• Ability to multitask.
• Prioritise and Manage time effectively.
• Academics - Minimum Graduate
• Age - 20 to 25 years 

About UniAcco

UniAcco is an initiative by Adventum Offshore. UniAcco is a global student accommodation platform for students actively looking to study and stay in the UK.  We are a cross-border platform and one-stop solution where students can compare, consult, and choose their accommodation from several verified properties, simply and securely. By providing concierge services to premium customers to ensure them the best hassle-free experience abroad.

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Reporting back on results