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Sales & Customer Support Executive (Female)
Sales & Customer Support Executive (Female)
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Sales & Customer Support Executive (Female)

Anika Gupta's profile picture
Posted by Anika Gupta
2 - 6 yrs
₹1.2L - ₹2.4L / yr
Bengaluru (Bangalore)
Skills
Sales
Communication Skills
Customer Service
Customer Support
Organizational skills
Photography
Digital media

Zynah is a distinguished online retailer specializing in high-end Indian ethnic apparel. We proudly showcase a carefully curated collection of Heritage Handloom Sarees sourced from skilled weavers and artisans across India.


Position: Sales & Customer Support Executive (Female)

Roles and Responsibilities:

  • Promote the extensive range of heritage handloom sarees to prospective customers through the company website, Instagram, and other international platforms.
  • Identify customer requirements and articulate how our products fulfill their specific needs, enhancing their experience.
  • Maximize sales revenue by engaging in upselling and cross-selling of additional products or services.
  • Provide personalized recommendations based on customer preferences and interests.
  • Maintain proactive customer engagement through follow-ups to ensure satisfaction and foster repeat business.
  • Manage customer communication across multiple channels, including email, web chat, WhatsApp, and phone calls, both pre- and post-purchase.
  • Conduct thorough quality checks and verify orders before dispatching to ensure product excellence.
  • Liaise with logistics teams to track shipments and ensure timely and efficient order fulfillment.
  • Create product demonstration videos for customers requiring detailed insights into the products.
  • Develop creative and engaging digital content, including reels, to promote the brand on social media platforms.
  • Update and maintain the product catalog on the website and various online marketplaces.

Key Skills and Qualifications:

  • Exceptional English communication skills, both verbal and written, including proficiency in telephonic interactions.
  • A customer-centric, approachable, and professional demeanour.
  • Strong organizational skills with a methodical approach to customer follow-ups.
  • A minimum of 1-2 years of relevant experience in the retail or customer service sector.
  • Basic proficiency in photography and digital content creation.


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Zynah

Founded :
2018
Type :
Product
Size :
0-20
Stage :
Bootstrapped

About

ZYNAH Beauty: Online beauty store in Egypt with skincare, hair, and makeup products. Enjoy 10% off first order with code Zynah1.
Read more

Company social profiles

N/A

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