Zynah is a distinguished online retailer specializing in high-end Indian ethnic apparel. We proudly showcase a carefully curated collection of Heritage Handloom Sarees sourced from skilled weavers and artisans across India.
Position: Sales & Customer Support Executive (Female)
Roles and Responsibilities:
- Promote the extensive range of heritage handloom sarees to prospective customers through the company website, Instagram, and other international platforms.
- Identify customer requirements and articulate how our products fulfill their specific needs, enhancing their experience.
- Maximize sales revenue by engaging in upselling and cross-selling of additional products or services.
- Provide personalized recommendations based on customer preferences and interests.
- Maintain proactive customer engagement through follow-ups to ensure satisfaction and foster repeat business.
- Manage customer communication across multiple channels, including email, web chat, WhatsApp, and phone calls, both pre- and post-purchase.
- Conduct thorough quality checks and verify orders before dispatching to ensure product excellence.
- Liaise with logistics teams to track shipments and ensure timely and efficient order fulfillment.
- Create product demonstration videos for customers requiring detailed insights into the products.
- Develop creative and engaging digital content, including reels, to promote the brand on social media platforms.
- Update and maintain the product catalog on the website and various online marketplaces.
Key Skills and Qualifications:
- Exceptional English communication skills, both verbal and written, including proficiency in telephonic interactions.
- A customer-centric, approachable, and professional demeanour.
- Strong organizational skills with a methodical approach to customer follow-ups.
- A minimum of 1-2 years of relevant experience in the retail or customer service sector.
- Basic proficiency in photography and digital content creation.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Zynah
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Job Description
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Strong proficiency in MySQL database management
Decent experience with recent versions of MySQL
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Experience with replication configuration in MySQL
Knowledge of de-facto standards and best practices in MySQL
Proficient in writing and optimizing SQL statements
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Contribute in all phases of the development lifecycle
Write well designed, testable, efficient code
Ensure designs are in compliance with specifications
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Prepare and produce releases of software components
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We consider ourselves a team & you will be a valuable part of it. You could be reporting to a Senior member or directly to our Founder, CEO
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We don’t discriminate. As long as you have the required skill set & the right attitude
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Upto 6 years of experience, preferably working on Java. Freshers are welcome too!
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Strong understanding of Core Java , Servlet, JSP
Knowledge of RDBMS (MySQL, Oracle, SQL Server), NoSQL
Knowledge of RESTful Web Services, XML, JSON
Good team player
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Familiarity with the software development lifecycle
Strong Full stack developer development background with frontend and backend web applications
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Highly self-motivated
Analytical frame of mind
Ability to work in fast-paced, dynamic environment
Location
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Remuneration
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About us
Aikon Labs Pvt Ltd is a start-up focused on Realizing Ideas. One such idea is iEngage.io, our Intelligent Engagement Platform. We leverage Augmented Intelligence, a combination of machine-driven insights & human understanding, to serve a timely response to every interaction from the people you care about.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon