Sales & Customer Support Executive (Female)

About the Role

We’re seeking a Senior Software Engineer to join our innovative team and build high-quality, scalable products. You’ll design intuitive user interfaces, leverage modern AI coding tools, and mentor junior engineers. Our tech stack includes React, Django, Go, and SQL databases, but we prioritize strong fundamentals and the ability to quickly learn any framework. This is an in-office role, requiring you to work from our office location.

Responsibilities

Design and develop scalable full-stack solutions with a focus on intuitive UI Use AI coding assistants (e.g., Cursor, Copilot, Clause Code) to enhance code quality and efficiency Mentor junior engineers, fostering technical growth and collaboration Translate business and product requirements into robust technical solutions Improve engineering processes and tools to boost productivity and scalability

Requirements

3+ years of professional full-stack development experience (post-internship) Proficiency in React, Django, Go, and SQL databases, or ability to learn fast Experience building user-friendly interfaces and using AI coding tools Strong problem-solving skills and ability to deliver high-quality, scalable features Passion for mentoring and thriving in a fast-paced, collaborative environment Willingness to work in-office at our designated location

Nice-to-Haves

Experience with other modern front-end or back-end frameworks Familiarity with DevOps practices or cloud platforms (e.g., AWS, GCP, Azure) Hands-on experience in building AI-Powered features. B2B SaaS Experience

Why Join Us?

Join a team where your strong fundamentals and adaptability drive innovation. We value ownership, collaboration, and building impactful products in a dynamic in-office environment.

Your primary role will be the implementation of the application for either desktop or mobile devices with a focus on performance. With your understanding of AngularJS  / React JS best practices you will create modules and components with which you architect the application. You will take existing design and front-end templates and enhance them with CSS animations and implement idiomatic markup. You will team up with the back-end developers to connect to.

Responsibilities

• Building, optimising and maintaining front-end web apps
• Maintaining high performance and compatibility across platforms and devices
• Writing tested, idiomatic, and documented JavaScript, HTML and CSS
• Understanding what is needed for a smooth workflow between yourself, the front-end developers and designers
• Communicate thoroughly with the back-end department to help build a best-practice RESTful API
• Integrate external web services
• APIs using standard methods. A thorough understanding of the components of the platform is essential.   

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, Engineering or equivalent
• 1-3 years of experience in JS based development

Skills

• Programming Expertise In JavaScript/HTML5 / Angular JS v7+ / React JS v16, Express JS, Bootstrap.
• Hands-on Working Experience Of MVC Frameworks Like Angular.js & React.js.
• Excellent Communication Skills.
• Exposure To Sass, Grunt, Node Js.

Work with Executives to identify Client needs

- - Interaction with Sales Team to engage in pre-sales and post-sales activities

- Must be excellent in verbal and written communication

- Must be detail oriented in work and focused on results

- Ensure to take appropriate steps to resolve customer's problems

- Audit work orders for accuracy and make corrections if required

Desired Candidate Profile

• CA inter or CA final is preferred
• Work experience as an Accountant
• Must have strong knowledge and experience in Tally
• Must be willing to work from office and for 6-days a week
• Must have advanced MS Excel skills including Vlookups and pivot tables
• Strong attention to detail and good analytical skills
• Responding to internal and external inquiries on-time as communicated by the management
• Assisting in financial Audit and auditing vendors
• Identifying and communicating opportunities for improvement in-terms of methods and practices followed
• Communicating any technical issues related to accounting    

• Understanding product features, preparing technical documentation.
• Take ownership over project timelines and deliverables.
• Contribute to the design, architecture and build of our Core Platform.
• Help scale the platform and build out new features.
• Design and develop high-volume, low-latency applications for mission-critical systems, delivering high-availability and performance.
• Self-directed, but also work well with other engineers.
• Write well designed, testable, efficient code.
• Anticipate future technical needs and craft plans to realize them, and balance feature development with investments in tech debt reduction.
• The ability to combine speed and quality and that you can achieve both at same time.
• Excited about working for a startup and moving quickly.
• Experience in team handling will be a plus.
• Work with customers for understanding requirements whenever needed.

Key Responsibilities

• There are two main responsibilities of the role:
  • to increase the overall top line by increasing the application rate(optimizing the funnel) 
  • ensuring more users are retained post the first consumption cycle. 
• Create and refine effective programs that leverage tenure and customer behaviour data, and include a mix of triggered and targeted campaigns.
• Identify key, measurable metrics for Customer lifecycle programs with a focus to test and scale rapidly.
• Create, implement and optimize daily/weekly/monthly campaigns and user journeys (retention and reactivation - both automated and not automated)
• Generate deep insights about customers that increase their retention, root-cause & predict churn and lead to inventing new ways to delight and retain customers. Will include conducting primary & secondary customer research through surveys and talking directly with customers. 
• Experiment across the whole retention & re-activation funnel constantly looking for maximum impact on DAU (daily active users)
• Brainstorm new ways of segmenting potential customers and means of communication, leading to quick-test pilots with clear measurable outcomes