Sales & Customer Support Executive (Female)

We are looking for Receptionist/ Customer care cum Business Development Executive for our E commerce business. This is remote job which can be done from home.

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

Job Title: Chat Support Executive (Non-Voice Process)

Location: Ahmedabad

Role Overview:

We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.

You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.

Key Responsibilities:

• Handle customer queries via chat, email, and other non-voice platforms.
• Provide prompt and effective resolutions using written communication.
• Maintain professionalism and empathy in all customer interactions.
• Ensure high levels of customer satisfaction and service quality.

Eligibility Criteria:

• Freshers and experienced candidates are welcome.
• Strong written communication skills in English (grammar & spelling).
• Qualification: 10+3 Diploma / HSC / Any Graduate.
• Basic computer knowledge is required.
• Willingness to work in a 24/7 shift environment.

What We Offer:

• Supportive and growth-oriented work environment.
• Continuous learning and career advancement opportunities.
• Competitive salary with performance-based incentives.
• Exposure to a diverse and inclusive workplace culture.

Additional Benefits:

• 5 Days Working.
• Night Shift Allowance.
• PF, Insurance & Gratuity Benefits.

Key Responsibilities :

 Lead Generation & Sales: Connect with potential customers across India through outbound calls, emails, and virtual meetings to convert leads into enrollments.

 Consultative Selling: Understand the academic goals of students and parents, and provide personalized product recommendations.

 Revenue Growth: Consistently achieve and exceed monthly sales targets through effective outreach and pipeline management.

 Customer Relationship Management: Build trust-based relationships with students and parents to enhance customer satisfaction, retention, and referrals.

 Negotiation & Closing: Handle objections confidently, negotiate offers, and close deals effectively. Desired Skills & Competencies

 Strong sales aptitude with a target-driven approach

 Excellent communication and persuasive skills tailored for the Indian customer base

 Prior experience in telesales/inside sales is preferred

 Familiarity with CRM tools and sales tracking systems

 Self-motivated and able to work independently Qualifications

 Minimum of 1 year’s experience in sales (EdTech, education, or subscription-based services preferred)

 Experience in selling to K-12 or test-prep customers is an added advantage

 Bachelor’s degree in any field

Job Summary

We are looking for a motivated and customer-focused Support Services Executive to handle customer queries, troubleshoot issues, and provide timely resolutions. The ideal candidate should have an experience in the Salesforce platform, along with strong communication, analytical, and problem-solving skills.

Key Responsibilities

• Act as a primary point of contact for customer support requests.
• Analyze, troubleshoot, and resolve customer-reported issues within defined SLAs.
• Communicate regularly with customers and provide timely updates on case progress.
• Monitor support cases and ensure proper follow-up until closure.
• Meet defined targets for response time, resolution time, quality, and customer satisfaction.

Required Skills and Qualifications

• 0–3 years of experience in Customer Support, Application Support, Technical Support, or a similar role.
• Familiarity with CRM systems and support ticketing tools is an added advantage, with Salesforce CRM experience preferred.
• Basic knowledge of SQL, Salesforce, ERP applications, or cloud-based applications is preferred.
• Strong communication, analytical, and problem-solving skills.

· Willingness to work in rotational shifts covering IST and EST time zones on alternate weeks, as required.

Preferred Skills

• Experience in SaaS, ERP, CRM, or enterprise application support.
• Hands-on experience with the Salesforce Platform and Service Cloud
• Knowledge of SQL queries and database concepts.
• Experience working with support ticketing systems.
• Strong customer service and stakeholder management skills.

About the Role:

We are looking for a Customer Success Executive to manage day-to-day customer support, relationship management, and retention for our growing D2C wellness business. The ideal candidate should have strong communication skills and a genuine sense of empathy, while ensuring every customer has a smooth, satisfying experience with our brand.

Key Responsibilities:

1. Manage day-to-day customer interactions across email, chat, and calls.

2. Respond to customer queries and concerns accurately and promptly.

3. Maintain and update customer records and interaction history on our CRM.

4. Track customer satisfaction and health metrics; flag at-risk or unhappy customers proactively.

5. Handle escalations and difficult conversations with empathy and sound judgment.

6. Educate customers on product usage, ingredients, and routines to improve outcomes and encourage repeat purchases.

7. Coordinate with the operations/logistics team on order issues, returns, and delivery concerns.

8. Collect and organize customer feedback and share actionable insights with the product and marketing teams.

9. Maintain and improve FAQs, help documentation, and response templates.

10. Monitor reviews and ratings across marketplaces (Amazon, Flipkart, website, social media, etc.) and respond where required.

Other requirements:

• Experience in customer support, customer success, or a related role (Not Mandatory but is an added advantage).
• Excellent verbal and written communication skills.
• Hands-on experience with CRM or helpdesk tools.
• Working knowledge of MS Excel or Google Sheets.
• Close attention to detail and accuracy in maintaining customer records.
• Ability to work independently and manage multiple conversations.
• Experience in a D2C, e-commerce, or wellness/health company is an added advantage.
• High level of empathy and patience.
• Strong ownership and accountability.
• Organized and detail-oriented approach.
• Willingness to learn and grow in a fast-paced startup environment.

Annual CTC: ₹ 2,50,000 / year.

Work-in-office role - Near Kudlu Gate Metro Station.

Job Description – Retail Sales / Customer Service

Position: Retail Sales Executive / Customer Service Executive

Industry: Apparel / Fashion Retail

Locations: Mumbai & Jaipur

Experience: Relevant experience in an Apparel Retail Brand

Employment Type: Full-Time

About the Role

We are looking for an energetic and customer-focused Retail Sales / Customer Service Executive to join our apparel retail team in Mumbai and Jaipur.

The ideal candidate must have prior experience working with an apparel/fashion retail brand and should possess excellent communication and customer-handling skills. The candidate will be responsible for delivering a premium in-store customer experience while achieving sales targets.

Key Responsibilities

• Welcome and assist customers in the store and understand their requirements.
• Provide personalized product recommendations based on customer preferences, occasion, size, and budget.
• Achieve individual and store-level sales targets.
• Explain product features, fabrics, fits, sizes, pricing, and promotions to customers.
• Maintain strong customer relationships and encourage repeat purchases.
• Handle customer queries, feedback, exchanges, and complaints professionally.
• Maintain proper product presentation, visual merchandising, and store standards.
• Ensure merchandise is properly displayed, tagged, sized, and replenished.
• Assist customers with trials, product selection, and styling suggestions where required.
• Coordinate with the store team for stock availability and customer requirements.
• Maintain accurate records of sales, customer interactions, and daily store activities.
• Support stock counting, inventory management, inward/outward processes, and stock replenishment.
• Ensure smooth billing and coordination with the cashier/POS team.
• Follow company policies and standard operating procedures.
• Maintain a clean, organized, and premium shopping environment.
• Stay updated on new collections, product launches, offers, and brand guidelines.

Required Skills & Qualifications

• Graduate/12th pass or equivalent; relevant retail qualification will be an advantage.
• Previous experience with an Apparel/Fashion Retail Brand is mandatory.
• Good English and Hindi communication skills.
• Strong customer-handling and interpersonal skills.
• Excellent verbal communication and presentation skills.
• Positive, confident, and customer-oriented personality.
• Strong sales and target-achievement mindset.
• Basic knowledge of POS systems and MS Office will be an advantage.
• Good understanding of apparel, fashion, fabrics, sizes, and styling will be preferred.
• Ability to work in a fast-paced retail environment.
• Willingness to work in shifts, weekends, and during peak retail periods.

Mail updated resume with salary details-

Email: etalenthire{at}gmail{dot}com

satish: 88O 27 49 743

Senior Holiday Sales Executive

Location: Chennai 

Experience: 2–4 Years 

Salary: ₹ 4- ₹ 6 LPA, 

: About The Role

Manage domestic and international tour operations, prepare travel itineraries, coordinate bookings, and ensure seamless travel experiences while delivering excellent customer service.

: Please Note

Immediate joiners preferred

:Key Responsibilities

Handle domestic & international tour operations

Prepare customized itineraries & quotations

Manage flight, hotel & transport bookings

Coordinate with vendors & suppliers

Handle customer queries & complaints

Ensure smooth tour execution

Maintain client relationships

Collect payments & maintain records

: Requirements

2–4 years of Travel Industry experience

Knowledge of domestic & international packages

Experience in FIT & Group Tours

Good communication skills

Proficiency in MS Office

Graduate in any discipline

Travel & Tourism certification is a plus

: Benefits

Competitive Salary

Career Growth Opportunities

Professional Learning & Development

Travel Industry Exposure

Supportive Work Environment

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