Customer Service Associate

Role: Tele Sales Executive-International / Tele Sales Executive-Domestic

Department- Sales

Experience: 1 To 3 years

CTC: up to 4 LPA

Location: Mumbai

Responsibilities:

Lead Generation:

• Conduct research to identify potential customers and industries for our products/services.

• Utilize various channels, including social media, email campaigns, and cold calling, to generate leads. Prospect Qualification:

• Engage with leads to understand their needs and assess their potential as qualified prospects.

• Gather additional information for effective lead qualification.

Sales Outreach:

• Conduct outbound calls, emails, and other communication methods to initiate conversations with potential customers.

• Articulate the value proposition of our products/services to prospects and create interest in further discussions.

• Create and send proposals as per discussion with potential clients

• Coordinate with Accounts for Invoice creation and send to potential clients

• Ensure payment is received with given period for the services

JD

·       Minimum 4-18 Years of Core Java Programming with spring boot Framework,Design patterns Concurrent Programming, Multi-threading (Good knowledge in Executor service, Forkjoin pool and other threading concepts)

·       Good knowledge of the JVM with an understanding of performance and memory optimization.

·       Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).

·       Excellent knowledge on collections like, Array List, Vector, LinkedList, Hashmap, HashTable, HashSet is mandate.

·       Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.

·       Expert level understanding of Object Oriented Concepts and Data Structures

Location - Only Bangalore

Notice period - Immediate or Serving

Role Description :

This is a full-time on-site role for a Business Development Trainee. The trainee will be responsible for various day-to-day tasks including lead generation, market research, customer service, and communication with clients. The trainee will work closely with the business development team to identify new opportunities and support the growth of the company.

Qualifications :

• Analytical Skills, Market Research, and Lead Generation
• Strong written and verbal communication skills
• Customer service skills
• Ability to work well in a team and independently
• Proficiency in Microsoft Office Suite
• Experience or knowledge of the technology industry is a plus
• Bachelor's degree in Business Administration, Marketing, or a related field.

Location : Pakwan, SBR, Ahmedabad

Experience : Fresher to 6 months

Regards

Niru Solanki

HR Executive

Job Description:

• Managing the software Product life cycle from strategic planning to tactical activities.
• Translate software product strategy into detailed requirements and prototypes
• Participate in daily scrum meetings, planning, reviews, and retrospectives
• Write requirements typically as user stories and Mockups
• Ensure products and releases are launched correctly and on schedule
• Assess and address technical risks and define success criteria for testing and product acceptance
• Creation and maintenance of proper product documentation to gain a deep understanding of customer experience, identify and fill product gaps
• Analyzing potential partner relationships for the product.
• Collaborate with the tech team to create strategies by which technology will be developed or adapted to meet market needs
• Act as liaison between Sales, Client Services, Marketing Support, and Technology teams to support customer demand as part of new product development.

Skills and Experience:

• 4+ years of experience as a Software Product Manager managing all aspects of a successful product throughout its lifecycle
• Good knowledge of SDLC and Ability to drive the creation and modification of key documents across Zessta
• Moderately technical with the ability to communicate effectively with engineers to understand product issues and drive the team toward resolution.
• Subject matter expert on Competitive analysis and technical challenges
• Strong knowledge of web development platforms, databases, and infrastructure.
• Proven problem-solving capabilities with the ability to think outside of the box strongly desired.
• Working knowledge of Agile Scrum methodology.
• Work well under pressure and be able to prioritize to meet deadlines and quickly shift priorities as necessary.
• Understand best practices and stay informed about the competition.
• Have experience working on hierarchies (Customer, Product, Developers, UI/UX). Work on data unification and standardization.
• Project management skills to understand project plans

Come and join us to be part of a company that focuses on new technologies, follows international industry standards, and builds large enterprise-level software.

Responsibilities:

• Analyze and understand business requirements and translate them into efficient, scalable business logic.

• Develop, test, and maintain software that meets new requirements and integrates well with existing systems.

• Troubleshoot and debug software issues and provide solutions.

• Collaborate with cross-functional teams to deliver high-quality products, including product managers, designers, and developers.

• Write clean, maintainable, and efficient code.

• Participate in code reviews and provide constructive feedback to peers.

• Communicate effectively with team members and stakeholders to understand requirements and provide updates.

Required Skills:

• Strong problem-solving skills with the ability to analyze complex issues and provide solutions.

• Ability to quickly understand new problem statements and translate them into functional business logic.

• Proficiency in at least one programming language such as Java, Node.js, or C/C++.

• Strong understanding of software development life cycle (SDLC).

• Excellent communication skills, both verbal and written.

• Team player with the ability to collaborate effectively with different teams.

Preferred Qualifications:

• Experience with Java, Golang, or Rust is a plus.

• Familiarity with cloud platforms, microservices architecture, and API development.

• Prior experience working in an agile environment.

• Strong debugging and optimization skills.

Educational Qualifications:

• Bachelor's degree in Computer Science, Engineering, related field, or equivalent work experience.

Job Description

What will you do at Skillovilla ?

• Learn & understand Skillovillas products, prospective clients & services well.
• Understand customer needs, and requirements and correlate solutions and customer requirements
• Identify and qualify new customers coming from our inbound and outbound lead funnel.
• Developing strong relationships with customers, connecting with key business executives and stakeholders.
• Document all pertinent customer information and conversations in the CRM system
• Respond, engage and qualify inbound/outbound leads and inquiries.
• Execute planned sales activities and develop a target list of high-potential new customers.
• Achieve monthly & quarterly quotas.
• Perform effective online demos to prospects.
• 
  

What do we need from you?

• Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence (Hindi, English Mandatory, knowing regional languages will be a plus).
• Ability to make focused efforts to win customers.
• The ideal candidate should be strategy-driven with a research-based approach.
• Ability to multitask, prioritize and manage time effectively.
• 
  

Academic Qualification : Any Graduation/ Post Graduation (completed and pursuing final year students).

Location : Bangalore (Work from Office)

We are looking for 30 Candidates with good written and verbal communication skills.

Direct Walkin between 10 AM to 7 PM IST (Monday to Saturday) or Call +91 844 855 (0986) to fix up an interview

Designation : Travel Sales Executive (Blended Process - Chat & Calling)

Job Type: Full Time

Work Experience: 0 to 4 years - Freshers Welcome

Shift Timing: 9hrs Monthly Rotation Shift (Comfortable with Night Shifts)

Working Days: 6 (Rotational Weekly Offs)

Office Location: Rajouri Garden, New Delhi - 110027

Number of Openings: 30 Candidates

Salary : As per the industry Standards with Good Incentives

Responsibilities:

1. Customer Service: Provide excellent customer service by actively listening to customers' travel requirements, offering personalized recommendations, and addressing any inquiries or concerns promptly and professionally.

2. Travel Planning: Understand customers' travel preferences, budgets, and special requirements to create tailored travel itineraries that align with their needs. Offer expertise on popular destinations, attractions, transportation options, and accommodations to enhance the travel experience.

3. Sales and Booking: Handle the customers over chat and phone, email etc. and Convert customers' inquiries into confirmed bookings by effectively promoting travel products and services, negotiating prices, and closing sales. Utilize the booking system to make reservations for flights, hotels, transfers, tours, and other travel-related services.

4. Product Knowledge: Stay updated on the latest travel trends, industry news, and product offerings to provide accurate and up-to-date information to customers. Actively participate in training programs and familiarize yourself with the OTA's supplier network to offer a wide range of travel options.

5. Cross-Selling and Up-Selling: Identify opportunities to enhance customers' travel experiences by recommending additional services, upgrades, or add-ons such as travel insurance, airport transfers, sightseeing tours etc.

6. Relationship Building: Build and maintain strong relationships with clients to foster loyalty and repeat business.

7. Documentation and Administration: Ensure accurate and timely documentation of customer information, bookings, and financial transactions in the OTA's systems. Adhere to company policies, procedures, and quality standards to maintain professionalism and data integrity.

8. Sales Targets and Performance: Meet or exceed sales targets and Key Performance Indicators (KPIs) set by the OTA management. Regularly update your supervisor on sales progress, challenges faced, and strategies implemented to achieve targets.

Qualifications:

·       High school diploma or equivalent; a degree in tourism, hospitality, or a related field is a plus.

·       Previous experience in a similar role, preferably as a travel consultant or sales representative.

·       Strong knowledge of popular travel destinations, airlines, hotels, and tour operators.

·       Proficiency in using computer reservation systems, booking platforms, and office software.

·       Excellent communication and interpersonal skills to build rapport with customers and colleagues.

·       The customer-focused mindset with a passion for delivering exceptional service.

·       Ability to work independently and as part of a team in a fast-paced, target-driven environment.

·       Attention to detail, organizational skills, and the ability to multitask effectively.

·       Flexibility to work irregular hours, including evenings, weekends, and public holidays, as required in the travel industry.

Email ID – hr(dot)proglogix.com

JOB SUMMARY

Take part to the development and the maintenance of the FM SAAS Platform.

·    Write technical designs (conception, architecture, data model)

·    Maintain/enhance CI/CD processes ( Basic Knowledge is mandatory)

·    Develop and maintain the platform

·    Support UI developers

·    Identify and resolve incidents

·    Representing FM in global UI architecture meetings

JOB RESPONSIBILITIES

Customers

Delight our customers by:

·      Delivering high quality, bug free software

·      Respecting customer commitments

·      Respecting UX designs

·      Assisting operations (incl. support, delivery and pre-sales) with subject matter expertise when needed

·      Providing expected effort to solve customer issues

• Understanding fully the FM Strategy

Teamwork

Work together by:

·      Providing a transparent reporting to both the scrum team and the UI team

·      Helping other team members to achieve their commitments

·      Sharing knowledge

·      Driving other UI developers

• Working closely with his/her scrum team
• Working closely with the FM UI team
• Working closely with QA
• Working closely with SRE
• Working closely with the global UI team
• Working closely with the UX team

Innovate

Innovating by:

·      Keeping in touch with latest technologies

·      Sharing (business/technical) ideas with the team and the management

·      Proposing new development tools

·      Proposing enhancement to our CI/CD processes

Improve (KPI’s)

Constantly improving by:

·      Being proactive and autonomous

·      Actively participating to retrospective

·      Communicating with other BT UI teams

·      Helping others

SKILLS, KNOWLEDGE AND EXPERIENCE REQUIRED

Required Skills

·      IT Master’s Degree or equivalent such as Engineering school

·      Strong/proven knowledge of Javascript development language

·      Strong/proven knowledge of React and its usual ecosystem

·      Basic knowledge of Docker

·      Strong analytical and algorithmic skills

·      Strong communication skills

·      Autonomy

·      Adaptability

·      Team working skills

·      Ability to propose and discuss API contract with backend tech leads

·      Heightened sense of client service

·      Quality and documentation

·      Sense of responsibility

·      Strong attention to detail

Good to have Skills

·      Rigorous, methodical and organized

·      Ability to work both independently and within a team

·      Knowledge about Single spa

·      Knowledge about Kubernetes

·      Knowledge about GitLab

·      Knowledge about ArgoCD

·      Knowledge of SWIFT banking environment would be an advantage

·      Knowledge of Open Banking would be an advantage

·      Mastery in software engineering tools

• Responsible for recruitment cycle which includes Screening resumes, coordinating & conducting interviews.
• Resourcing suitable candidates through different sources, such as: Using job portals, Employee referrals, Database, References, Networking.
• Posting Jobs and Fetching Resumes from Job Portals. 
• Salary Negotiation with candidate.
• Performs detailed reference checking and/or reference analysis of selected candidates. 
• Extends offers of employment to selected candidates within the guidelines of compensation policy. 
• Other documentation which includes: validations of certificates & documents, training arrangements, briefing of company policies and rules & regulations.
• Managing welfare measures, HR - Management initiatives, employee get together, team building activities etc. to enhance motivation levels, productivity and relationship building.