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Tech Mahindra Conducting Walk in Interview For Following:

Role: Customer Support Associate (CSA)

Job Location: Kolkata

Tech Mahindra is Hiring for immediate joiners 

🎯 Mode of Work: *Work from Office* - Training and Job both.

Process- *Flipkart voice process*

❗️ Job Description: 

- Educational Qualification: HS/Graduate from any stream

- Work Experience: Fresher/ Minimum 1 year of work experience with proper certificate 

- Communication skills: Candidates Must be fluent in English and Hindi, Should have excellent Oral and Written communication skills In English 

⏰ Work Timing: Rotational (9 Hrs of Work)

🎁 Salary: 

• 174477/- CTC (Annual) for *Freshers* [12700/- inhand per month]

• 209447/- CTC (Annual) for *Experience* [15400/- inhand per month]

✅ Week off- Any 1-day week off (Rotational) 

- Documents: CV, Aadhaar Card (Complete D.O.B. is mandatory

Location details for Walk In interview: Tech Mahindra, DLF2, 3rd Floor, Block B, Rajarhat, Kolkata-700156(Opposite of Geetanjali park TCS) Candidates need to carry CV & Aadhar card (Government id card)

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

• Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve customer/users issues
• Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
• Create and maintain product-related documentation, internal and external
• Debug user's issues and create reproducible test cases for engineers to resolve
• Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
• Understand user goals and their desired outcome from using the product.
• Document use cases and feature requests

What we are looking for:

• Previously done customer support role. Preferably technical customer support
• You're data-driven and analytical
• Excellent follow-up skills with great attention to detail
• You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
• You have a highly structured work approach, the ability to manage multiple activities in parallel
• Good communication skills: English / Hindi / Marathi / Bengali

Overview:

Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.

Job Role:

· Answer user communication/queries via emails live chats, and calls

· Ensure minimum turnaround time for resolving user queries & complaints

· Deliver best in class service in the friendliest and timely manner

· Suggest process & product improvements based on user feedback

· Assist the team in reporting & analysis

Qualifications

· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

· Excellent proficiency in Tamil, Malayam, and English

· Critical thinking and problem-solving skills

· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support

Job Type: Full-time

About hoichoi:

hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.

Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.

As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.

Overview:

Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.

This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.

Job Role:

·        Answer user communication/queries via emails, live chats and calls

·        Ensure minimum turnaround time for resolving user queries & complaints

·        Deliver best in class service in the friendliest and timely manner

·        Suggest process & product improvements based on user feedback

·        Assist the team in reporting & analysis

Qualifications:

·        2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background

·        Excellent proficiency in Bengali, English & Hindi

·        Critical thinking and problem-solving skills

·        An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.