Customer Support executive

Key Responsibilities

• Generate, qualify, and engage leads using relevant lead generation tools and

social selling techniques.

• Build, maintain, and manage a strong sales pipeline.

• Conduct product demos and respond to sales inquiries effectively.

• Meet or exceed monthly and quarterly revenue and conversion targets.

• Collaborate with the sales and marketing teams to improve lead quality and

conversion processes.

• Maintain updated records of leads, conversations, and outcomes in CRM tools.

• Provide a customer-centric experience and maintain strong relationships with

prospects.

• Demonstrate ownership, self-drive, and a proactive approach to achieving goals.

• Required Skills & Competencies

• Knowledge of lead generation tools and social selling strategies.

• Strong communication and persuasion skills.

• Ability to handle product demos confidently.

• Target-oriented with a high sense of accountability.

• Self-motivated and able to work independently.

• Customer-first mindset.

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

Job Title: AWS Devops Engineer – Manager Business solutions

Location: Gurgaon, India

Experience Required: 8-12 years

Industry: IT

We are looking for a seasoned AWS DevOps Engineer with robust experience in AWS middleware services and MongoDB Cloud Infrastructure Management. The role involves designing, deploying, and maintaining secure, scalable, and high-availability infrastructure, along with developing efficient CI/CD pipelines and automating operational processes.

Key Deliverables (Essential functions & Responsibilities of the Job):

·         Design, deploy, and manage AWS infrastructure, with a focus on middleware services such as API Gateway, Lambda, SQS, SNS, ECS, and EKS.

·         Administer and optimize MongoDB Atlas or equivalent cloud-based MongoDB solutions for high availability, security, and performance.

·         Develop, manage, and enhance CI/CD pipelines using tools like AWS CodePipeline, Jenkins, GitHub Actions, GitLab CI/CD, or Bitbucket Pipelines.

·         Automate infrastructure provisioning using Terraform, AWS CloudFormation, or AWS CDK.

·         Implement monitoring and logging solutions using CloudWatch, Prometheus, Grafana, or the ELK Stack.

·         Enforce cloud security best practices — IAM, VPC setups, encryption, certificate management, and compliance controls.

·         Work closely with development teams to improve application reliability, scalability, and performance.

·         Manage containerized environments using Docker, Kubernetes (EKS), or AWS ECS.

·         Perform MongoDB administration tasks such as backups, performance tuning, indexing, and sharding.

·         Participate in on-call rotations to ensure 24/7 infrastructure availability and quick incident resolution.

Knowledge Skills and Abilities:

·         7+ years of hands-on AWS DevOps experience, especially with middleware services.

·         Strong expertise in MongoDB Atlas or other cloud MongoDB services.

·         Proficiency in Infrastructure as Code (IaC) tools like Terraform, CloudFormation, or AWS CDK.

·         Solid experience with CI/CD tools: Jenkins, CodePipeline, GitHub Actions, GitLab, Bitbucket, etc.

·         Excellent scripting skills in Python, Bash, or PowerShell.

·         Experience in containerization and orchestration: Docker, EKS, ECS.

·         Familiarity with monitoring tools like CloudWatch, ELK, Prometheus, Grafana.

·         Strong understanding of AWS networking and security: IAM, VPC, KMS, Security Groups.

·         Ability to solve complex problems and thrive in a fast-paced environment.

Preferred Qualifications

·         AWS Certified DevOps Engineer – Professional or AWS Solutions Architect – Associate/Professional.

·         MongoDB Certified DBA or Developer.

·         Experience with serverless services like AWS Lambda, Step Functions.

·         Exposure to multi-cloud or hybrid cloud environments.

Mail updated resume with current salary-

Email: jobs[at]glansolutions[dot]com

Satish; 88O 27 49 743

Google search: Glan management consultancy

About the Role

We are looking for a detail-oriented QA Tester to ensure the quality and reliability of our web and mobile applications. You will work closely with product and development teams to identify issues, improve processes, and deliver a seamless user experience.

Key Responsibilities

Understand project requirements and develop detailed test plans and test cases

Perform manual testing on web and mobile applications

Identify, report, and track bugs using tools such as Click Up

Execute functional, regression, integration, and system testing

Collaborate closely with developers to investigate and resolve defects

Validate fixes and perform re-testing to ensure issues are resolved

Participate in requirement reviews and provide actionable feedback

Maintain comprehensive documentation of test cases, test results, and defects

Requirements

0-2 years of experience in software testing or quality assurance

Strong understanding of QA methodologies, tools, and processes

Experience in manual testing of web and/or mobile applications

Familiarity with bug tracking tools (e.g., Click Up, Jira, etc.)

Good analytical and problem-solving skills

Strong attention to detail and communication skills

 Hiring: IT Sales Executive 

📍 Location: Chennai

💼 Experience: 2+ Years in IT Sales 

⏳ Joining: Immediate to 30 Days

🔍 About the Role

We are looking for a highly driven IT Sales Executive with hands-on experience in Zoho products who is passionate about field sales and business development. The ideal candidate should have strong exposure to Zoho Creator and other Zoho applications and a proven ability to generate revenue.

🧠 Skills Required 

     🔹 Zoho Product Expertise

• Hands-on experience with Zoho Creator for building/customizing applications
• Strong understanding of Zoho CRM, Zoho Books, and other Zoho Suite applications
• Ability to explain Zoho solutions to clients and map them to business needs
• Experience in Zoho implementation, customization, or consulting is a big plus
• 
  
• 🔹 IT Sales & Business Development
• Proven experience in B2B IT sales (software / SaaS products preferred)
• Strong ability in lead generation, cold calling, and field prospecting
• Skilled in client acquisition and closing high-value deals
• Understanding of sales funnel, pipeline management, and conversion strategies
• 
  
• 🔹 Client Handling & Communication
• Excellent verbal and written communication skills
• Ability to confidently present demos and product walkthroughs
• Strong negotiation and objection-handling skills
• Capability to build long-term client relationships
• 
  
• 🔹 Field Sales & Execution
• Comfortable with field visits and face-to-face client meetings
• Strong time management and territory handling skills
• Self-driven and capable of working independently under targets
• 
  
• 💼 Key Responsibilities
• Generate new business opportunities through field sales and client visits
• Promote and sell Zoho products (especially Zoho Creator & Zoho Suite)
• Understand client requirements and provide customized solutions
• Build and maintain strong customer relationships
• Achieve and exceed sales targets and revenue goals
• Handle end-to-end sales cycle from lead generation to closure
• 
  
• ✅ Requirements
• 2+ years of experience in IT Sales (Zoho products preferred)
• Strong knowledge of Zoho Creator and Zoho applications
• Proven track record in business development & revenue generation
• Excellent communication and negotiation skills
• Willingness to do field sales
• Self-motivated and target-oriented mindset
• 
  
• 💰 Compensation & Benefits
• Attractive salary + performance-based incentives
• High-growth opportunity in IT sales
• Rewarding environment for top performers
• 
  

Responsibilities:

• Design, configure, administer, monitor and troubleshoot complex enterprise network environment for communications and solution improvements within the Company's high-traffic, business-critical Internet production environment. 
• Develop and implement plans for infrastructure upgrades, modeling, analysis, and planning.
• Analyze, design, test, and evaluate network systems including local area networks (LAN), wide area networks (SD-WAN), Cloud, Data Centers, and other data communications systems. 
• Design, manage, and maintain office wired and wireless networks.
• Work with complex network and storage environments including SAN, clustering, load balancing, multi-site VPNs, network IDS, and firewalls.
• Monitor network performance and provide security measures, troubleshooting and maintenance, as needed. 
• Acquire, maintain and report on data related to network performance management, capacity planning and utilization trend analysis.
• Provide after-hours support for systems and applications.
• Collaborate with other functional IT areas to ensure that IT best practices, policies, and procedures are adhered to. Provide technical support for staff issues.
• 7+ years of experience in setup, configuration and maintenance of networking infrastructure including Cisco switches, routers, firewalls, VPN technologies, SD-WAN, and other WAN administration.

Experience

• 7+ years of experience with configuring and supporting IP networks.
• 5+ years of experience with Google Cloud Platform (GCP) and multi-region Amazon Web Services (AWS) networking configurations
• 3+ years of experience in managing Meraki wireless networks and equipment in office environments.
• Strong fundamental knowledge of networks, ports, protocols, and infrastructure setup
• Enterprise-Level: Larger than 1,000 PCs and 500 Servers (multi-platform) are a definite plus
• Solid understanding of Microsoft Active Directory, DNS, DHCP, etc. in a large multi-site environment.
• In-depth knowledge of IT standards, concepts, best practices, and procedures - relies on knowledge, experience and judgment to plan and accomplish goals.
• Excellent verbal and written communication skills for purposes of communicating with team members as well as other departments.
• Ability to take initiative & manage multiple detailed tasks in a fast-paced and ever-changing environment.
• Organizational, and project management abilities, strong analytical and problem-solving skills

Education Qualifications:

• Bachelor's Degree: CIS Computer Information Systems; Information Technology, Computer Science or similar.
• CCNP Certification or similar
• Cisco switches, routers, firewalls, VPN technologies, SD-WAN, WAN administration
• Cisco SAN experience
• OS Platforms: Windows / Linux
• Hardware Platforms: Cisco UCS, Cisco Meraki, EMC storage

About us:         Elixir Game Labs is part of a well-established group TCM Services, that focuses on seed funding globally since 2016 and has its presence in Navi Mumbai in India and Florida in the US. Elixir Game Labs was envisaged and incorporated in 2022. We are a young team of highly energetic gaming enthusiasts with a passion to create engaging mobile games.

About the role: As a Graphic Designer, you will take a significant part in shaping visual language and communications. You will be responsible for designing visually engaging & clutter-breaking graphics. The role would be reporting to the art lead.

Responsibilities:

·      Taking design briefs to understand requirements.

·      Develop intuitive, usable, and engaging interactions and visual designs for mobile.

·      Designing and producing marketing collateral by brand guidelines,

·      Presenting ideas, concepts and design solutions to various stakeholders and incorporating their feedback into the final design.

·      Collaborate with cross-functional teams throughout the design process.

·      Stay abreast of UX trends and look for creative ideas and inspiration in parallel analogous worlds.

·      Research and track advancements in mobile application design patterns.

·      Break any design problem down into viable actionable chunks and solve them with clarity and precision.

·      Staying in the loop and on top of the latest standards, changes, and trends in the mobile design field.

Candidate requirements:

·      Degree in Design, Fine Arts or related field.

·      Must have prior experience as a Graphic Designer as well as a strong portfolio of related projects.

·      Must possess a good knowledge of design tools such as Adobe Photoshop, Illustrator, and After Effects. Knowledge of Adobe XD/Figma is a plus.

·      Must pay strong attention to detail and have a keen eye for aesthetics.

·      Must have excellent communication skills and can clearly articulate your ideas, designs, & suggestions.

·      Must be a strong team player who can collaborate effectively with different stakeholders.

Perks:

·      Medical insurance

·      Recreational club & gym facility

·      Subsidized canteen food

·       

Roles and responsibilities:

• Execute tests, collect and analyze data and results, and identify trends and insights to achieve maximum ROI in paid search campaigns.
  
  
• Track, report, and analyze website analytics.

• Optimize copy and landing pages for search engine marketing.
  
  
• Perform ongoing keyword discovery, expansion and optimization.
  
  
• Research and implement search engine optimization recommendations.
  
  
• Research and analyze competitor advertising links.
  
  
• Develop and implement link building strategy.
  
  
• Work with the development team to ensure SEO best practices are properly implemented on newly developed code.
  
  
• Work with editorial and marketing teams to drive SEO in content creation and content programming.
  
  
• Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.
  
  

Requirements and skills:

• Bachelor’s degree required.

• 1-2 years of experience in SEO marketing.

• Proven SEO experience.

• Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.
  
  
• Solid understanding of performance marketing, conversion, and online customer acquisition.
  
  
• In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends).
  
  
• Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite).
  
  
• Experience with A/B and multivariate experiments.
  
  
• Knowledge of ranking factors and search engine algorithms.
  
  
• Up-to-date with the latest trends and best practices in SEO.