Customer Support executive

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Looking forward to connecting!

Company Overview:

Miror is a Femtech platform dedicated to providing 360-degree care to women in their Perimenopause and Menopause journey. Over the past year, Miror has achieved significant traction and growth. Our WhatsApp community is India’s largest in this category, our social media presence has scaled from early-stage to 30K+, and we have established collaborations with institutions such as the National Health Mission, the Government of Karnataka, and the Indian Menopause Society.

Our technology-enabled App offers comprehensive care resources, including access to Labs, Doctors, evidence-based information, interactive tools, and wellness trackers. Miror continues to expand its ecosystem with solutions designed to support women’s long-term health and well-being.

Learn more about our mission and multilingual support at miror.in.

Position Overview:

We are seeking a Personal Branding & PR Specialist to lead executive visibility, founder-led storytelling, and public relations initiatives.

The goal of this role is to strategically craft, position, and amplify Miror’s voice through media, thought leadership, partnerships visibility, and digital presence. The ideal candidate will strengthen Miror’s brand authority while building credible and consistent narratives across channels.

Key Responsibilities:

Personal Branding & Executive Visibility: Develop and execute personal branding strategies for founders and key leadership. Craft thought leadership content, speaker profiles, opinion pieces, and executive narratives.

Public Relations & Media Outreach: Identify and secure earned media opportunities. Write press releases, media pitches, interview briefs, and editorial contributions.

Stakeholder Communication: Build and maintain relationships with media, journalists, industry bodies, healthcare partners, and institutional collaborators.

Brand Management: Ensure all communications align with Miror’s brand identity, tone, and values. Uphold a strong, credible public image.

Social Media & Narrative Alignment: Collaborate with the social media and content teams to align storytelling with PR and personal branding strategies.

Market Research & Opportunity Mapping: Monitor industry trends, competitor narratives, and media landscapes to identify visibility opportunities.

Event & Speaker Positioning: Support executive participation in conferences, panels, webinars, and industry events.

Crisis & Reputation Management: Develop communication strategies to protect and defend Miror’s reputation when needed.

Reporting & Analysis: Track PR, media coverage, executive visibility, and narrative impact. Provide insights for continuous improvement.

Qualifications:

• Proven experience in Personal Branding, PR, Corporate Communications, or related roles
• Strong writing, editing, and storytelling abilities
• Experience building media relationships and securing coverage
• Ability to position executives/founders as thought leaders
• Experience in digital platforms, especially LinkedIn
• Strong organizational and project management skills
• Ability to work independently and collaboratively
• Passionate about women’s health, wellness, and impact-driven brands

What We Offer:

• Opportunity to shape the voice of a fast-growing Femtech platform
• High-visibility role influencing brand credibility and leadership positioning
• Collaboration with a purpose-driven, impact-focused team
• Exposure to healthcare, Femtech, and community-led innovation
• Competitive compensation with potential for long-term engagement

If you are a strategic communicator with expertise in personal branding and PR, and a passion for building meaningful narratives in women’s health, we would love to hear from you.

Join us in amplifying conversations that truly matter.

Interested? Let’s Connect!

Best Regards,

Indrani Dutta

Senior HR Manager

Visit: www.miror.in

Visit: https://www.sohamenergy.in/

 Mandatory Criteria

• Key Account Management (preferably in D2C, SaaS, or Growth Marketing)
• Client Relationship Management
• Data-driven problem solving & storytelling
• Funnel Optimization / CRO knowledge
• Revenue Retention & Upselling Strategy
• Proficiency with analytics tools (Google Analytics, Hotjar, VWO, etc.)
• Excellent communication and negotiation skills
• Strong cross-functional collaboration with design & tech teams

OKR

Objective 1 – Client Growth & Retention:

• Achieve ≥95% client retention across assigned accounts.
• Identify and close at least two upsell/cross-sell opportunities per quarter.

Objective 2 – Revenue Accountability:

• Own and deliver quarterly account revenue targets.
• Improve client ROI/ROAS through CRO-driven interventions.

Objective 3 – Relationship Management:

• Maintain client CSAT ≥ 8/10.
• Conduct monthly business reviews and share measurable impact reports.

Objective 4 – Collaboration & Leadership:

• Coordinate with tech, design, and CRO teams to deliver outcomes on time.
• Mentor junior account managers for structured delivery and communication.

If interested kindly share your updated resume at 82008 31681

Key Responsibilities:

• Design, develop, and maintain data pipelines on AWS.
• Work with large-scale data processing using SQL, Python or PySpark.
• Implement and optimize ETL processes for structured and unstructured data.
• Develop and manage data models in Snowflake.
• Ensure data security, integrity, and compliance on AWS cloud infrastructure.
• Collaborate with cross-functional teams to support data-driven decision-making.

Required Skills:

• Strong hands-on experience with AWS services 
• Proficiency in SQL, Python, or PySpark for data processing and transformation.
• Experience working with Snowflake for data warehousing.
• Strong understanding of data modeling, data governance, and performance tuning.
• Knowledge of CI/CD pipelines for data workflows is a plus.
• 
  

• Object-oriented JavaScript,
• jQuery,
• ES6,
• React JS (Versions 16.8 & below),
• Redux (Action Type, Action Creator & Reducers),
• Middleware(Redux-Thunk, Redux-Saga),
• React Hooks,
• Axios & Fetch library,
• Managing States & Props efficiently,
• React Forms,
• Validation (Schema & Non-Schema using any third-party library or custom),
• the candidate should be aware of the production build process,
• HTML5,
• knowledge of CSS,
• Rest API integration knowledge,
• Authentication(Token Based) & Authorization with Routes

• Building, Designing, Testing, and Deploying web apps.
•  Thoroughly explore & understand the under-hood of products in the market, strengths & fault-lines of each.
• Drive from Conceptualisation to Deployment of analytics suite of products that are robust and can stand the test of time when our data size is multiplying month-on-month.
• Work closely with designers & product managers to build things that are normally regarded as holy grails in browser-based analytics applications.
• Actively participate in design and code reviews to build robust applications and prototypes.
• Interacting with team members, and customers to continuously look for better innovations for all teams across Trade Brains

This person MUST have:
 

• B.E Computer Science or equivalent
• Cloud architect with hands on development background.
• Build a collaborative relationship with different stakeholders
• Experience on React JS and Python Programming
• Exposure to Python/Django +  NodeJS + ReactJS
• Ensure and drive completions of all committed tasks and deliverables
• Run daily stand-ups and bring teams into an agile cadence of frequent iterations
• Increase team productivity by removing obstacles and keeping processes lean.
• Able to prioritise different tasks and communicate it to the different verticals of the organisation.
• Regularly assess risks and opportunities; understand best practices, drive for process improvements, and find new ways of operating,
• with a focus on simplification and productivity.
• Excellent written and oral business communication and people skills
•  

Experience:

• Min 7 year experience
• Not more than 15 year experience.
• Startup experience is a must. 

Location:

• Remote 

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.