Customer Support executive

Job Title : Project Engineer

Department : BMS (Building Management System)

Location : Mumbai

Experience : 3-4 Years in BMS project execution and handover process

Desired Qualification: Diploma, Degree in Engineering

Job Overview:

This role requires to Lead the project, Preparing, scheduling, coordinating and monitoring the assigned engineering projects. Monitoring compliance to applicable codes, practices, QA/QC policies, performance standards and specifications. Interacting daily with the clients to interpret their needs and requirements and representing them in the field.

Responsibilities:

• Preparing, scheduling, coordinating, and monitoring of assigned engineering projects.

• Reviewing the engineering tasks and initiating the necessary corrective actions.

• To ensure that the full compliance of sub-contractors with Company Quality policies and with the requirements of this method statement.

• To ensure that all the equipment required executing the works according to the BMS project are available, in good condition, and provide any additional equipment that might be required.

• To co-ordinate with the Electrical, QA, QC & EHS for a safe and proper execution of the works.

• Liaise with Client / Consultant for execution of works as per BMS project activities 

• Collect and analyse project information to create status reports and recommend future actions

• Allocation of required labour through co-ordination with the Project Manager.

• Take precautionary measures concerning protecting works from hot weather, wind, rain and sun. 

• Ensure that all works activities will be carried out in accordance to approved drawings, specifications and quality.

As the Senior Executive-Account Manager, you will be responsible for developing, implementing, and optimizing multi-channel lead generation campaigns to build a robust pipeline for our sales team. You will demonstrate market understanding of the Talent/Capability Development (learning/e-learning, custom learning, localization, and translation) services/produts and markets and will be adept at customer engagement. This role demands a candidate with analytical prowess to interpret data and drive decisions, coupled with strong collaboration skills to work effectively with sales and marketing.

Roles &Responsbilities -

•  Lead Generation Strategy Development: Define and implement comprehensive lead generation strategies encompassing learning/e-learning, localisation, and translation services, aligning with overall sales and marketing objectives. This includes identifying target audiences, understanding their needs, and determining the most effective channels to reach them.

•    Multi-Channel Campaign Management: Plan, execute, and optimize lead generation campaigns across various online and offline channels. This includes digital marketing (SEO/SEM, content marketing, social media marketing, email marketing, webinars, online advertising) and outbound activities (targeted outreach, industry events, networking).

•    Content Strategy Collaboration: Work closely with the marketing team to develop compelling content that attracts and converts target prospects for learning/e-learning, localisation, and translation products/services.

•    Marketing Automation and CRM Management: Utilize marketing automation platforms and CRM systems to manage lead generation processes, track campaign performance, nurture leads, and ensure seamless handoff to the sales team.

•    Performance Monitoring and Analysis: Track, measure, and analyze the performance of lead generation campaigns using relevant metrics. Provide regular reports and insights to the sales and marketing teams, recommending optimizations for improved results.

•    Collaboration with Sales: Work closely with the Sales Manager and sales team to understand their needs, ensure lead quality, and optimize the lead-to-opportunity conversion process for learning/e-learning, localisation, and translation products/services.

•    Market Research and Competitive Analysis: Conduct ongoing market research to identify new lead generation opportunities, understand industry trends in learning/e-learning, localisation, and translation, and analyze competitor activities.

•    Budget Management: Manage the lead generation budget effectively, ensuring optimal ROI on marketing and outreach activities.

•    Vendor Management: Manage relationships with external vendors or agencies supporting lead generation efforts.

•    Staying Updated: Keep abreast of the latest trends and best practices in lead generation, digital marketing, and sales enablement for learning/e-learning, localisation, and translation product/service-based industries.

Bachelor's degree in Marketing, Business Administration, or a related field.

Qualification and Experience -

•    Minimum of 8-10 years of experience in pre-sales/lead generation, preferably in the learning/e-learning, localisation, and translation industry or a related technology sector.

•    Proven track record of success in developing and executing lead generation strategies, preferably with experience in the B2B sector.

•    Experience in generating leads for technology products, SaaS solutions, or service-based offerings is highly desirable.

•    Familiarity with the learning/e-learning, localisation, and translation industries is a significant advantage.

•    Strong understanding of digital marketing principles and channels.

•    Experience with marketing automation platforms and CRM systems.

•    Excellent analytical skills and the ability to interpret data to drive decisions.

•    Strong project management and organizational skills.

•    Excellent written and verbal communication skills.

•    Ability to work independently and collaboratively within a team environment.

•    Proactive, results-oriented, and data-driven approach. 

•   Willingness to travel as required by business.

•   Deep understanding of AGILE methodologies and extensive experience working within a learning, educational technology, or complex content delivery environment.

Sr Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

External Job Title :

Sr Support Services Analyst

Position Responsibilities :

Position Overview: We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) is a plus. 

Key Responsibilities: 

• Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows. 
• Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs. 
• Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently. 
• Document all client interactions and solutions in our case tracking system. 
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint. 
• Mentor and assist junior analysts with inquiries and case resolutions. 
• Leverage AI tools to enhance support efficiency and effectiveness. 

Qualifications :

• 4+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions. 
• Advanced knowledge of accounting principles and practices. 
• Strong problem-solving and troubleshooting skills. 
• Excellent communication skills, both written and verbal. 
• Ability to work effectively in a remote, collaborative team environment. 
• Experience with AI tools and technology is a plus. 
• A proactive and positive attitude, with a willingness to learn and grow within the organization. 

🚀 **Now Hiring: Salesforce B2B Developer**

**Primary Skill:** B2B Commerce

**Secondary Skills:** N/A

We are seeking an experienced **Salesforce B2B Developer** to join our team and contribute to the development, enhancement, and support of Salesforce-based solutions.

### 🔹 Key Responsibilities

• Provide development and ongoing support for assigned Salesforce applications and projects.

• Design and build custom solutions using **Apex, Lightning Web Components (LWC with Lightning Web Runtime), JavaScript, HTML, and CSS**, along with declarative tools like **Flows and Process Builder**.

• Integrate **Experience Cloud / B2B Commerce** with ERP or OMS systems to support features such as payments, tax calculation, inventory, invoicing, and order history.

• Explore Salesforce capabilities to effectively meet business requirements.

• Develop clean, scalable, and well-documented code following best practices.

• Conduct **unit testing** to ensure application reliability and performance.

• Create and maintain **system configuration and technical documentation**.

• Collaborate with cross-functional teams using tools such as **Jira, Slack, version control systems, and DevOps platforms**.

### 🔹 Required Skills & Qualifications

• **4+ years** of Salesforce development experience across platforms such as **Sales Cloud, Service Cloud, Experience Cloud, or CRM solutions**.

• Hands-on experience with **Lightning Web Components, Apex, Controllers, Triggers, Web Services, and Flows**.

• At least **2 years of development experience** with **Experience Cloud or Salesforce B2B Commerce (Lightning)**.

• Strong knowledge of the **Salesforce data model**, including Products, Price Books, Accounts, and Contacts.

• Experience integrating Salesforce with external systems through **REST/SOAP APIs, XML, middleware tools (e.g., MuleSoft, Boomi), or native Salesforce APIs**.

• Experience working with **Salesforce AppExchange applications and integrations**.

• Familiarity with data management tools such as **Data Loader, Excel Connector, and DemandTools**.

• Intermediate proficiency in **written and spoken English**.

• Strong communication skills to gather requirements, present technical solutions, and coordinate with teams.

### ⭐ Preferred Skills

• Experience with **Salesforce B2B Commerce, CMS, and other Salesforce Clouds (Sales Cloud, Service Cloud, etc.)**.

• **Salesforce certifications** such as Platform Administrator or Platform Developer I/II.

• Experience implementing **eCommerce integrations** including payment gateways, tax services, inventory management, shipping options, address validation, and order tracking.

#Salesforce #Ekloud #B2B #ERP #CRM #SalesforceDeveloper #Hiring #TechJobs #ITJobs #ContractJobs

Key Responsibilities:

Business Leadership:

Develop a clear vision and strategic plan for the dietetic department, aligning it with the overall vision and objectives.

Lead the team in implementing goals, strategies, and initiatives that focus on providing exceptional diet & wellness services.

Clinical Expertise:

Utilize advanced knowledge and expertise in nutrition and dietetics to assess patients' nutritional needs, interpret diagnostic results, and create tailored diet plans.

Counselling to educate clients/ patients on appropriate diets and regular health test to enhance and maintain optimum health. Monitor and review the progress of client/patients

after every meeting. Guide client/patient on regular basis and record behavioral /dietary/activity deviations with endorsement from time to time.

Team Management:

Lead and manage the dietetic team, providing guidance, mentorship, and professional development opportunities.

Foster a collaborative and positive work environment that encourages growth and ensures each team member's contribution is valued.

Collaboration with Healthcare Professionals:

Work closely with other healthcare professionals, including Clinicians, and other healthcare specialist. Collaborate in the diagnosis and treatment planning process, integrating diet & wellness services seamlessly with other medical interventions.

Quality Assurance and Compliance:

Establish and maintain rigorous quality assurance standards for all dietetic services. Ensure that the department adheres to relevant regulations, ethical guidelines, and company standards to provide accurate and reliable services.

Customer Service & Engagement:

Represent the significance of diet & wellness. Participate in public events, seminars, and camps to raise awareness about the role of die & wellness in overall well-being.

Ensure patients and clients receive compassionate, empathetic, and respectful care. Implement strategies to enhance the customer experience and maintain a high level of satisfaction.

Ensure customer satisfaction and feedback ratings to be achieved as per given standards.

Data Analysis and Reporting:

Oversee the collection and analysis of data related to diet & wellness outcomes and department performance.

Prepare reports and present findings to inform decision-making and demonstrate the impact of the dietetic department's interventions.

- This job description provides a general outline of responsibilities and qualifications and is not exhaustive. The Dietitian may be required to perform additional duties as necessary for the smooth functioning of the business.

Requirements:

- Bachelor's or Master's degree in Nutrition, Dietetics, or a related field.

- Registered Dietitian (RD) or equivalent certification.

- Proven experience in a leadership or managerial role within a dietetic department.

- Strong clinical knowledge and expertise in nutrition assessment and intervention.

- Excellent communication, interpersonal, and organizational skills.

- Ability to work collaboratively in a multidisciplinary healthcare environment

Professional Requirements:

• 2-8 Years professional development experience.
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• Good understanding of data structures and algorithms.
• Good understanding of high level and low-level design of distributed systems.
• Experience coding in any one of the following Java or Nodejs.
• Experience building highly available distributed systems on cloud infrastructure will be plus.
• Exposure to architectural pattern of a large, high-scale web application.

Requirement/responsibilities: To take a project from scoping requirements through launch of the project. Ownership of product/feature end-to-end for all phases from the development to the production. Ensuring the developed features are scalable and highly available with no quality concerns. Work closely with senior engineers for refining the and implementation. Management and execution against project plans and delivery commitments. Participate in design and code reviews.

DevOps 

Engineers : Min 3 to 5 Years 
Tech Leads : Min 6 to 10 Years 

• Implementing & supporting CI/CD/CT pipelines at scale.  
• Knowledge and experience using Chef, Puppet or Ansible automation to deploy and be able to manage Linux systems in production and CI environments.  
• Extensive experience with Shell scripts (bash).  
• Knowledge and practical experience of Jenkins for CI.  
• Experienced in build & release management.  
• Experience of deploying JVM based applications.  
• Enterprise AWS deployment with sound knowledge on AWS & AWS security.  
• Knowledge of encryption technologies: IPSec, SSL, SSH. 
• Minimum of 2 years of experience as a Linux Systems Engineer (CentOS/Red Hat) ideally supporting a highly-available, 24x7 production environments. 
• DNS providing and maintenance.  
• Helpful skills: Knowledge of applications relying on Maven, Ant, Gradle, Spring Boot.  
• Knowledge of app and server monitoring tools such as ELK/AppEngine. 
• Excellent written, oral communication and interpersonal skills. 

Company description:

We are a startup company based out of Mohali developing mobile and web applications that changes the way people use technology. We live in the realm of rising, ever-evolving technology. From the cassette tape to nanotech skeletons, we've come a long way. Splitting an atom is no big deal  and who'd have thought that we'd talk through airwaves? Change is inevitable, and the tide that brings it.

At Relinns, we breathe tech solutions and embrace innovation with open arms. With over 5 years of experience, we've had phenomenal growth which acts as a testimony to the knowledge we've come to gather over time. We have been fortunate enough to get an opportunity to work with clients such as Apollo Tyres, Khatabook, Shahi Exports, Manchester City Football Club, etc.

We invite you to join us in developing something new and innovative for this world.

• Immense scope for learning and development

• Work with an innovative and fun environment

• Expert in C#, http://asp.net/">ASP.NET MVC, .NET Core 3.1/.Net 5 ,Angular 8 +,Typescript, JavaScript and REST API Services, Entity Framework.
• Solid understanding of object-oriented programming techniques (Inheritance, interfacing, extensions, clean Architecture,Mediatr etc).
• Experience building reusable components and frontend libraries.              
• Ensuring the entire stack is designed and built for speed and scalability
• Manage the lifecycle of code development, from ideation to sprints to deployment.
• UI Technologies (Angular, React, Typescript)
• working with public cloud (Azure)

What do I need to be Eligible for this Role?

• 3+ years of experience in http://asp.net/">ASP.NET and 1+ years of experience in Angular 
• Azure SQL ,Azure Devops
•  Knowledge of containerization technologies such as Docker and Kubernetes is a plus.
• Excellent communication, organizational, and planning skills
• Working experience of Agile development methodologies and of DevOps integration
• Exposure to JIRA or other ALM tools to create a productive, high-quality developmen
• Working experience in swagger for API documentation and TEST UNIT in order to run them before building and release.
• Microservices
• C#, WCF Services, Windows Services, Web API, Entity Framework NET Core 3.1
• Web Services (XML, JSON, REST, SOAP)
• Messaging technologies(Kafka/MQ)
• In-memory databases (Redis)
• Relational databases (SQL server/DB2)

• Total of 3-5 years of experience building cutting-edge products.
• Must have a degree in Computer Science or a related field. Strong understanding of object-oriented programming, concurrency, and fundamentals of computer science.

• Technically Hands-on, prior experience with scalable Architecture.
• Bring 3-5 years of software engineering and product delivery experience, with a strong background in algorithms.
• Excellent command over Data Structures and Algorithm Proficiency in implementation of algorithms and use of advanced data structures to solve problems in computing
• Exceptional coding skills in an Object-Oriented programming language (Python preferred with Django framework).
• Strong problem-solving and analytical skills.
• Experience with web technologies Java/Python, Linux, Apache, MySQL, solr, memcache, redis.
• Experience in architecting & building real-time, large-scale e-commerce applications.
• Experience with high-performance websites catering to millions of daily traffic is a plus.

• Java/ Python, MySQL, Redis, ElasticSearch, Problem Solving, Scalability, Design Patterns, Distributed System

• Develop complex software products that include scale, algorithmic complexity, and a huge amount of data.
• Build cutting-edge scalable systems by writing simple and efficient code.
• Code, develop, design, and architect features related to the existing application. We expect you to own modules end to end and take pride in the work products you ship
• Contribute to all aspects of an agile software development lifecycle including design, architecture, development, documentation, testing, and operations.
• Design, implement, and maintain highly scalable, multi-tier, distributed server software applications
• Deliver across the entire app life cycle, design, build, deploy, test, release to app stores, and support
• Working directly with developers and product managers to conceptualize, build, test, and release products
• Take responsibility for performance and stability for all server functions
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• Insurance P&C and Specialty domain experience a plus
• Experience in a cloud-based architecture preferred, such as Databricks, Azure Data Lake, Azure Data Factory, etc.
• Strong understanding of ETL fundamentals and solutions. Should be proficient in writing advanced / complex SQL, expertise in performance tuning and optimization of SQL queries required.
• Strong experience in Python/PySpark and Spark SQL
• Experience in troubleshooting data issues, analyzing end to end data pipelines, and working with various teams in resolving issues and solving complex problems.
• Strong experience developing Spark applications using PySpark and SQL for data extraction, transformation, and aggregation from multiple formats for analyzing & transforming the data to uncover insights and actionable intelligence for internal and external use