Customer Support executive

Strong B2B Tech Sales profiles

Mandatory (Experience 1): Must have a minimum 4+ YOE in B2B SaaS / Enterprise Tech sales, preferably in ERP, CAD, or Factory Automation tools.

Mandatory (Experience 2): At least 3+ YOE selling ERP solutions or CAD Softwares.

Mandatory (Experience 3): Proven track record in offline / field sales and experience in selling complex solutions.

Mandatory (Tools): Proficient in CRM systems (HubSpot, Zoho, Salesforce, etc.) and lead generation tools (LinkedIn Sales Navigator, Apollo, ZoomInfo, etc.)

Mandatory (Company): Experience in B2B SaaS Product companies or IT/Tech Services companies.

Mandatory (Note 1) - Total experience should not be more than 7 Years.

Mandatory (Note 2) - Overall Expected CTC should not be more than

As a Product Manager at Brainstorm Force, you’ll be at the forefront of shaping the direction of our WordPress products and SaaS applications, bridging the gap between stakeholders, development teams, and customers.

From conducting market research and defining product roadmaps to overseeing feature delivery, acceptance testing, and post-launch optimization, you’ll play a pivotal role in driving product innovation, enhancing user experiences, and achieving business objectives.

Key Responsibilities:

Product Vision and Strategy:

• Define the overarching vision and strategic goals for our product portfolio.
• Conduct market research, competitor analysis, and gather customer feedback.
• Identify opportunities for product differentiation and innovation.

Roadmap Planning and Prioritization:

• Develop product roadmap, prioritize features based on business objectives and customer needs.
• Collaborate with cross-functional teams to ensure alignment (development, support and marketing)

Product Mockups:

• Work closely with the team to plan product features and create mockups.
• Ensure that product designs align with user needs and business objectives.

Feature Definition:

• Work closely with the team to define user stories, acceptance criteria, and feature specifications.
• Prioritize features based on their impact on users, revenue and market competitiveness.

Feature Acceptance:

• Conduct final acceptance testing to ensure that features meet quality standards.
• Provide the final go-ahead for product releases based on acceptance testing results.
• Ensure adherence to timelines.

Stakeholder Engagement and Communication:

• Engage with stakeholders and align customers satisfaction with business goals.
• Communicate product vision, roadmap, and progress to internal teams and external stakeholders.

Required Skills and Qualifications:

• In-depth knowledge of WordPress ecosystem and familiarity with relevant technologies.
• Understanding of user needs and business objectives
• Ability to prioritize features based on their impact on user satisfaction and business goals.
• Strong analytical skills with the ability to translate data insights into actionable strategies and plans.
• Excellent communication and interpersonal skills, with the ability to engage with stakeholders.
• Experience working in tools like Jira, Linear, etc for backlog management.
• Proven track record of product planning, acceptance testing, and product design.

Your Success:

Your success will be measured by following KPIs that reflect the impact of your contributions:

Product Growth and Revenue:

• Market share or penetration of the product compared to competitors.
• Revenue generated by the product.
• Percentage growth in product revenue over time.

Customer Satisfaction and Retention:

• Net Promoter Score (NPS) or customer satisfaction survey results.
• Customer retention rate or churn rate.
• Customer feedback and sentiment regarding overall product experience.

Product Performance and Market Positioning:

• Market share or competitive positioning of the product.
• Customer perception of product differentiation and value proposition compared to alternatives.

Innovation and Product Roadmap Execution:

• Rate of new feature delivery or innovation.
• Percentage of product roadmap milestones achieved on schedule.
• Adoption rate of new product features or enhancements.

Team Collaboration and Alignment:

• Feedback from cross-functional teams regarding collaboration and alignment with product strategy.
• Team morale and satisfaction with product direction and leadership.
• Effectiveness of communication and alignment with stakeholders.

1. Developing and maintaining web applications: coding, testing, and debugging both client-side (front-end) and server-side (back-end) components of web applications. This includes working with languages like HTML, CSS, JavaScript for the front-end, and server-side languages like Node.js, MySQL, MongoDB, or PostgreSQL.

2. Collaborating with cross-functional teams: The candidate need to collaborate with other team members, such as UI/UX designers, product/operations managers, and other developers, to understand requirements and implement solutions.

3. Learning and applying new technologies: Given the rapid pace of technological advancement in web development, candidates are often expected to learn and adapt to new frameworks, libraries, and best practices. They might spend time researching and experimenting with new tools or technologies and applying them to current projects. This continuous learning is crucial for personal development and for staying relevant in the field.

Responsibilities:

• Experience of working in the complete Software development life cycle involving project estimation, development, documentation, unit/integration, and testing
• Self-starter & motivator and a keen learner of new technology and other related stuff
• Experienced problem solver with good analytical skills. Experienced in issue resolution and bug-fixing in timely manner
• Good team player with excellent communication skills and quick adaptability to new technologies & work environments
• Implementing NetSuite solutions, both configurations and customizations and to take ownership of end-to-end development from design to deployment
• Must have hands on experience of SuiteScript language, SuiteFlow workflow, SuiteBuilder Customization of forms, records, Saved Search Custom Report
• Must have done customizations on NetSuite platform in implementation projects
• Should have understanding on overall NetSuite functionality ERP/CRM/E-Commerce: Procure to Pay, Order to Cash, Inventory Management, Finance, Project Management, CRM
• Programming Languages/ Framework - SuiteScript 1.0, SuiteScript 2.0, JavaScript (Required), C# (Nice to Have) , ASP.NET (Required) MVC (Model View Controller), Webservice
• Tools - Visual Studio 2005/2008/2010/2012/2013 (Nice to have)
• Exposure to SVN, Box or any code repository technologies.
• Client-Side Technologies - JavaScript, JQuery, Ajax, HTML, CSS and Backbone JS
• NetSuite Functional experience will be a plus
• Should be expertise in - Suite Script 2.0 types - User event, Client Script, Suitelet, RESTlet, Map/Reduce, Scheduled, WFA at least. And should be familiar with all 2.0 Modules
• Should be expertise in troubleshooting the scripts using Debugger and Console.
• Should be familiar with Code Version Control - Git, Bitbucket
• Should have knowledge on script optimization and error handling
• Must have knowledge in integration and Unit testing and code debugging
• Should be experienced with Advanced pdf customizations with extended script knowledge
• Candidate is expected to have worked on all the above technologies and not merely theory knowledge
• Should be familiar with Agile methodology
• Having Core JavaScript library customizations and understanding to apply is plus.
• Should be proactive in work and response to emails and professional chat and handle multiple tasks, should be working with minimal supervision.
• Knowledge on any Project Management tool like Jira is plus.
• Other Industry standard responsibilities

Experience:

• Candidates should have 2+ years of experience in NetSuite.
• Candidates should have Computer background.
• Should be part of at least 2 to 3 implementation projects with medium level customizations at least.
• Excellent communication for client facing on need basis.

Immediately hiring Senior .Net Developer with MNC Experience

We at TechUnity Inc are looking for a .Net developer to build software using languages and technologies of the .NET framework. Your goal will be to work with internal teams to design, develop and maintain software.

Responsibilities

• Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle (SDLC)
• Serve as an expert on applications and provide technical support

Requirements and skills

• Proven experience as a .NET Developer with MVC knowledge
• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))   Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic . NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Excellent troubleshooting and communication skills
• Attention to detail
• BSc/BEin Computer Science, Engineering or a related field
• The candidate should be from the Coimbatore location
• The candidate must have a two-wheeler
• Willing to work US timings ie 02:00 PM to 11:00 PM IST

Hi ,

Greetings from ToppersEdge.com India Pvt Ltd

We have job openings for our Client. Kindly find the details below:

Work Location : Bengaluru(remote axis presently)later on they should relocate to Bangalore.

Shift Timings – general shift

Job Type – Permanent Position

Experience – 3-7 years

Candidate should be from Product Based Company only 

Job Description

We are looking to expand our DevOps team. This team is responsible for writing scripts to set up infrastructure to support 24*7 availability of the Netradyne services. The team is also responsible for setting up monitoring and alerting, to troubleshoot any issues reported in multiple environments. The team is responsible for triaging of production issues and providing appropriate and timely response to customers.

Requirements

• B Tech/M Tech/MS in Computer Science or a related field from a reputed university.
• Total industry experience of around 3-7 years.
• Programming experience in Python, Ruby, Perl or equivalent is a must.
• Good knowledge and experience of configuration management tool (like Ansible, etc.)
• Good knowledge and experience of provisioning tools (like Terraform, etc.)
• Good knowledge and experience with AWS.
• Experience with setting up CI/CD pipelines.
• Experience, in individual capacity, managing multiple live SaaS applications with high volume, high load, low-latency and high availability (24x7).
• Experience setting up web servers like apache, application servers like Tomcat/Websphere and databases (RDBMS and NoSQL).
• Good knowledge of UNIX (Linux) administration tools.
• Good knowledge of security best practices and knowledge of relevant tools (Firewalls, VPN) etc.
• Good knowledge of networking concepts and UNIX administration tools.
• Ability to troubleshoot issues quickly is required.