Customer Support executive

Job description

We are seeking an experienced Billing Manager to oversee our billing operations and ensure our clients' timely and accurate invoicing. The ideal candidate will have excellent attention to detail, strong analytical skills, and the ability to manage a team.

The Billing Manager will create and maintain billing policies and procedures, ensure compliance with regulatory requirements, and develop strategies to improve billing efficiency and accuracy.

Role & responsibilities

BILLING & ERP

• Oversee the preparation of statements and bills through our in house ERP
• Maintain and/or ensure maintenance of client records related to invoicing and bill payment
• Locate, or assist in the location of, hard-to-reach clients
• Draft and distribute weekly reports of invoicing and billing metrics
• Provide customer support to customers with disputes or inquiries concerning invoices or billing process
• Supervise & CONTROL Discounts and Credit Note Issue
• Oversee GST IRN Invoice generation
• Monitor and Supervise Dispatch of Invoice on Email and Mail.

CREDIT CONTROL & CERDITOR MANAGEMENT

• Manage the Receivables and Credit Control Team
• Weekly Review of Creditors with team
• Guide team on difficult cases
• Manage key accounts requiring manual intervention personally
• Receivables Management / MIS / Credit Control

REVENUE ACCOUNTING

• Bulk Upload and manual entry Invoices on latest versions of Tally ERP
• GST Invoice Checking
• GST Return preparation
• Credit Note, Debit Note, Advance Accounting
• Party Ledger reconciliation
• Creditor Management

CANDIDATE PROFILE

• Proven work experience with ERP systems for Billing
• Excellent verbal and written communication skills
• Proficient in Microsoft Excel
• Good understanding of collection practices and laws
• Excellent interpersonal and supervisory skills
• Ability to act with discretion, tact, and professionalism in all situations

About Us

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace. Please explore more at https://www.cloudsufi.com/.

What we are looking for:

Experience: 5-10years

Education: BTech / BE / MCA / MSc Computer Science

About Role:

Mandate Skills — React.JS and Javascript

Secondary Skills required: C#, .NET, RDBMS, Monitoring and Alerting tools, CI/CD Tools, Experienced at building Enterprise Multi-tenant Software

We're seeking a talented and detail-oriented Sr JavaScript/React UI Developer to join our design studio front-end engineering team. In this role, you will be responsible for developing dynamic, intuitive, and responsive web interfaces using React and modern JavaScript. You will collaborate closely with UX designers, product managers, and backend developers to deliver high-performance web applications that scale across devices and screen sizes. 

Required Experience:

• Develop modern, scalable, and high-performance responsive UIs using React.js and JavaScript

• Translate design mockups (Figma, Sketch, etc.) into pixel-perfect, accessible, and mobile-friendly interfaces

• Implement UI features, components, and state management using React (hooks, context, Redux, etc.)

• Optimize components for performance, accessibility (WCAG), and cross-browser compatibility

• Collaborate with backend engineers to integrate RESTful APIs and real-time data sources

• Maintain code quality through code reviews, testing (Jest, React Testing Library), and best practices

• Work in an agile development environment with frequent releases and continuous integration

• Work closely with DevOps to help enhance product environments and the automated build/deployment process.

• Include Security as a focus every time an application is created or modified.

Requirements:

• 5+ years of experience developing software applications 
• Experience working with US based clients
• Advanced proficiency with JavaScript and React.js for front-end development
• Solid understanding of Agile methodologies, specifically SCRUM, and collaborative team development
• Familiarity with RESTful API design, versioning, and integration
• Proven experience with source code management in github or gitlab.
• Intermediate ability to write unit and integration tests.
• Exceptional analytical and problem-solving skills.

Nice to Have:

• Experience developing enterprise multi-tenant SaaS solutions
• Experience developing software services leveraging C# .NET & RDBMS technologies 
• Experience using Monitoring and Alerting tools, (Datadog, etc.). 
• Validated knowledge of Continuous Integration/Continuous Delivery tools (Azure DevOps, AWS, Gitlab)
• Comprehend and adhere to the OWASP Top 10 security best practices.
• Experience with Application/UI frameworks. (MaterialUI)
• Experience implementing Web Content Accessibility Guidelines. (WCAG)

We are looking for a Performance Marketing Manager for one of the fastest growing SaaS companies in India.

Role - Performance Marketing Manager

Experience - 5+ years

Location - Remote

About Company -

They are a SaaS product, is an easy-to-use social media marketing tool that helps professionals, teams, and businesses automate their social media management. It helps customers at every step right from publishing posts on their profiles to analyzing their posts performance.

You will be:

- Managing paid ad campaigns across search, display, and retargeting networks by conducting extensive keyword research, analysis, and testing of keyword performance

- Ensuring successful campaigns, managing bids and budgets to be able to meet the predefined KPIs

- Optimizing campaigns, monitoring performance of all the key growth metrics on a daily/weekly basis and presenting it to the leadership periodically to deliver the best return on investment.

- Working with the content team and designing team to frame the most effective content & design for the campaigns

- Building and running A/B tests across landing pages and the homepage

- Taking complete ownership of the ads, budgets, implementation and their effectiveness, including managing the quality of listings and more to improve the ad efficiencies

- Using analytical tools to monitor key performance metrics like CPC, CPI, conversion rates daily and optimizing accordingly

- Accountable for all the paid marketing which includes - PPC ad platforms like Bing, Google, etc.,

- Accountable for Social Media Ads- LinkedIn, Facebook, Twitter, YouTube, Instagram, Bing, and Quora. PPC for directories like G2Crowd, Capterra, etc., Banner Ads, etc.

What are we looking for?

- 5+ years of experience in paid advertising campaigns, majorly in the Google, LinkedIn, Facebook, Instagram, Twitter Ads

- Prior experience in Performance marketing in the B2B/ SaaS setup in the US markets 

- Experience in identifying target audiences and devising effective campaigns

- Should be able to manage budgets (50-100k USD per month or higher), optimize cost per lead, recommend paid platforms and channels, and should be able to work with the team on landing page and conversions

- Ability to brainstorm new and creative growth strategies

- Strong analytical skills with proficiency in Google Analytics and Excel

- Hands-on experience in Google Editor, Google Analytics, Google Merchant Center Impeccable communication skills.

Primary Responsibilities:

Developer for IT Regulatory team, work with the development manager and key stakeholders to understand business requirements and develop moderately complex technical solutions.

Work collaboratively with the team to support existing functionality and build, implement, and support new solutions.

Draft and review technical diagrams, specifications documents and required project documentation.

Conduct code reviews of other developers.

Share experience and knowledge with the team to improve productivity & delivery timelines.

Continuously seek ways to improve our existing architecture, advises on complex code deficiencies, provides systemic proposals, and promote efficiencies where necessary.

Job Requirements:

Undergraduate degree in computer science or technology discipline

5+ years of Core Java Development experience & Integration Technologies (Spring, MQ, JSON, XML, SOAP).

Experience writing SQL queries (DB2, Snowflake).

Crystal reports/Excel Writer/Aspose.

Working knowledge of scripting languages (Perl, Unix Shell, Python).

Experience working with source code repositories (Bitbucket, GitHub)

JavaScript, Angular is a plus.

Sound understanding of Object-Oriented Design & Programming, Enterprise Architecture Patterns and GoF design.

A flexible, tenacious team player with a positive attitude and strong interpersonal skills, able to build collaborative relationships with globally distributed teams.

Strong analytical and design skills with attention to detail.

Excellent communication (verbal and written) skills; Able to communicate with different stakeholders effectively.

Experience developing technical solutions in Investment Management industry.

Understanding of portfolio accounting concepts and trade lifecycle

Budgeting and Planning:

• Assist in the development and management of the annual budget process.
• Monitor budget performance and provide variance analysis.
• Collaborate with department heads to develop and manage departmental budgets.

Data Analysis and Interpretation:

• Gather, analyze, and interpret financial data to identify trends and opportunities.
• Use financial modeling and data analysis tools to support decision-making.
• Prepare ad-hoc financial analyses as requested.

Strategic Support:

• Support strategic initiatives by providing financial analysis and insights.
• Evaluate the financial impact of potential business decisions.
• Assist in the development of business cases and financial justifications.

Process Improvement:

• Identify and recommend process improvements to enhance financial reporting and analysis.
• Contribute to the development and implementation of financial policies and procedures.
• Perform competitive Analysis.

This role will drive operations on focused contractual agreements while working with a team of highly motivated, technical individuals who work in a collegial, collaborative work environment. Your key role is leading and coordinating a multisite VMWare operation ensuring systems and resources remain operational. In addition, you would contribute to the analysis and formulation of strategic performance direction across all areas of responsibility.

Primary Responsibilities

• Support the full system engineering life-cycle of VMware infrastructure: requirements analysis, design, development, integration, testing and implementation
• Manage and maintain multiple vCenter, vSphere, ESXi systems to include VSAN clusters
• Ensure security patching and system hardening are maintained to meet integrity and availability requirements
• Maintain system resource optimization based on analysis of hosted systems
• Draft and review information security policies, standards, and procedures.
• Complete risk and vulnerability assessment at the network, system, and application level.
• Complete regular situational awareness reports and daily monitoring

Desired Certifications / Training:

• VMware VCP or higher
• System Admin / Data Center Admin Training 

EDUCATION & EXPERIENCE:  

• Requires BE
• 1.5 +  – 7  years of prior relevant experience

Target Closure of Hiring  

• 12th Dec 2022

• 4 L to 16 L INR 

• No

• as per Shift  on Roaster

• Mumbai

We are looking for an experienced Senior Software Engineer who will develop designing and develop new software solutions; as well as support existing product updates and enhancements. Our Senior Software Engineer will join a growing team of developers responsible for building new and supporting existing products.

The ideal candidate will have the ability to prioritize well, communicate clearly, have a consistent track record of delivery and have excellent software engineering skills. Creative engineering is balanced with high quality and a customer focus. Must be able to work across multiple facets of the project and juggle multiple responsibilities at the same time. Strong analytic capability and the ability to create innovative solutions. We are looking for a highly motivated individual who is looking to grow their career in a fast-paced environment.

• Understand complex application design and program activities in the latest techniques and technologies: PHP, MySQL, Laravel, Rest APIs, Javascript, React, CSS, HTML and AWS Infrastructure
• Implement high-quality code in an agile, test-driven development environment
• Create high-performance APIs, libraries and microservices that scale to meet/exceed client expectations
• Participate in design and code reviews 
• Perform performance and scalability analysis as needed
• Find creative and elegant solutions to complex problems
• Research, evaluate and adopt next-generation technologies 
• Build automated unit and integration tests as needed 
• Work closely with our Designers, Engineers, Product Owners and Application Engineers and build automated solutions
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
• Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle
• Prepare and install solutions by determining and designing system specifications, standards and programming
• Accomplish engineering and organization mission by completing related results as needed
• Protect operations by keeping information confidential

• Mentor junior and mid-level engineers
• Make informed decisions quickly and take ownership of services and applications at scale
• Understand business needs and know how to create the tools to manage them
• Grow engineering teams by interviewing, recruiting and hiring

• 5+ years of experience with PHP, MySQL, Rest APIs, 
• 3+ years of experience with Javascript, React, CSS, and HTML
• Experience with AWS Infrastructure a plus 
• Experience with Github and tools like Bugsnag and Crashlytics 
• Experience working in an agile environment that follows Scrum or other agile methodologies 
• Experience developing software for Enterprise clients is preferred 
• Experience working with project management tools such as Asana or Trello is a plus
• Excellent time management skills, with the ability to work under deadlines in a fast-paced environment
• Attention to detail and commitment to high-quality/error free deliverables
• Great communication and problem-solving skills
• Detail-oriented and a critical thinker 
• Collaborate with team to brainstorm and create new products
• Stay on the leading edge of development practices
• A team player and leader but can work independently

About you

• Bachelor’s or Master’s in Computer Science or Computer Engineering  
• 6+ years of software development experience 
• Experience in SaaS (Software as a Service) model building scalable platforms utilizing micro services/distributed systems architecture using: restful APIs by internal and external partners 
• Understanding of data structures and algorithms
• Demonstrated experience with multi-tier applications
• Additional experience in customer-facing sustaining, support work and customer communication 

Our Culture

We help companies manage their biggest asset, their people. We are disrupting the corporate wellness market to help companies large and small to support employee and workplace wellbeing. If you’re ready to join our growing team and have the opportunity to be a part of a company that is focused on Woliba (Work-Life-Balance) then we’d love to hear from you.