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Shift Time - 5:30 PM to 10 AM (night shift)
Week Off - 5 days working 2 days week off (Rotational)
6th day can be mandatory working as per business requirement - paid separately for it
Education - HSC minimum
Experience -Fresher and Experience (BPO and non BPO) both can apply
Salary - Fresher - 236000/- (15+2+1), Non BPO experience - 252000/- (17+2+1), BPO CS 269000/-(18+2+1), BPO sales, retention, collection exp - 290000 (20+2+1), collection experience over 1 year upto 350000/- (25+2+1) post approval.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Designation- Customer Service Representative
Job Location- Kaikondrahalli, Sarjapur Road, Bangalore
Educational & Skill-Set Qualifiers:
Education - Graduation/HSC qualified,
Excellent verbal and written communication skills.
Good Interpersonal skills, and numerical and analytical ability.
Decision-making skills.
Languages -
English & Hindi mandatory, Kannada/Tamil/preferred
6 days a week and the week-off will be on weekdays.
Specific Responsibilities:-
- Handle Inbound and Outbound calling for customer service.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of customer interactions and process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive
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