Customer Relationship Manager

Industry: Health, Wellness & FMCG

About the Company

Join one of India’s fastest-growing health, nutrition, and wellness brands on a mission to help people live healthier, more active lives. We create innovative, high-quality products and digital experiences used by millions. With strong momentum across D2C and retail, we’re expanding rapidly—and we’re looking for passionate, creative, and data-driven talent to help us scale our influencer ecosystem.

If you love building meaningful creator partnerships and driving brand impact through content, you’ll thrive here.

What You’ll Do

Influencer Discovery & Relationship Building

• Identify and onboard high-potential creators across Instagram, YouTube, Facebook, and X—especially in fitness, wellness, lifestyle, nutrition, and food.
• Build strong, long-term relationships with creators, talent managers, and agencies.
• Maintain an active pipeline of diverse influencers aligned with brand values.

Campaign Planning & Execution

• Lead end-to-end execution of influencer campaigns—from briefing to publishing.
• Develop clear briefs that communicate goals, brand tone, and creative direction.
• Ensure timely delivery of high-quality influencer content across platforms.

Content Governance & Performance Tracking

• Review influencer content for brand alignment, messaging, and visual compliance.
• Track, measure, and report campaign KPIs including reach, engagement, CPV, CTR, and conversions.
• Generate insights and recommendations to consistently improve campaign performance and ROI.

Budget Management & Operations

• Own influencer budgets, negotiation, and cost optimization.
• Coordinate contracts, invoices, and payouts with internal teams and agencies.
• Maintain accurate campaign and cost documentation.

Innovation, Trends & Creative Strategy

• Stay ahead of social media trends, creator formats, and emerging platforms.
• Recommend new partnership ideas—collabs, challenges, tutorials, product reviews, and more.
• Bring fresh, creative ideas to elevate brand storytelling through influencers.

What We’re Looking For

• 3+ years of experience in influencer marketing (D2C, FMCG, or wellness is a big advantage).
• Strong understanding of the Indian creator ecosystem and platform-specific nuances.
• Excellent communication, relationship-building, and negotiation skills.
• Solid analytical mindset with experience tracking campaign performance and ROI.
• Passion for health, fitness, nutrition, or wellness (major plus!).
• Ability to thrive in a fast-paced, growth-driven environment and manage multiple projects.

Why Join Us

• Work with a brand that’s shaping the future of health & wellness in India.
• Creative freedom and ownership over high-impact influencer initiatives.
• A collaborative, fast-moving team that values innovation and results.
• Opportunity to grow your career in one of India’s most exciting consumer categories.

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Location: Bengalore, India, Exp: 3-5 Yrs

Backend Developer (Golang) - Trading & Fintech

About Us:

Tradelab Technologies Pvt Ltd is not for those seeking comfort—we are for those hungry to make a mark in the trading and fintech industry. If you are looking for just another backend role, this isn’t it. We want risk-takers, relentless learners, and those who find joy in pushing their limits every day. If you thrive in high-stakes environments and have a deep passion for performance driven backend systems, we want you.

What we expect:

 You should already be exceptional at Golang. If you need hand-holding, this isn’t the place for you.

 You thrive on challenges, not on perks or financial rewards.

 You measure success by your own growth, not external validation.

 Taking calculated risks excites you—you’re here to build, break, and learn.

 You don’t clock in for a paycheck; you clock in to outperform yourself in a high-frequency trading environment.

 You understand the stakes—milliseconds can make or break trades, and precision is everything.

What you will do:

 Develop and optimize high-performance backend systems in Golang for trading platforms and financial services.

 Architect low-latency, high-throughput microservices that push the boundaries ofspeed and efficiency.

 Build event-driven, fault-tolerant systems that can handle massive real-time data streams.

 Own your work—no babysitting, no micromanagement.

 Work alongside equally driven engineers who expect nothing less than brilliance.

Must have skills:

 Learn faster than you ever thought possible.

 Proven expertise in Golang (if you need to prove yourself, this isn’t the role for you).

 Deep understanding of concurrency, memory management, and system design.

 Experience with Trading, market data processing, or low-latency systems.

 Strong knowledge of distributed systems, message queues (Kafka, RabbitMQ), and real-time processing.

 Hands-on with Docker, Kubernetes, and CI/CD pipelines.

 A portfolio of work that speaks louder than a resume.

Nice-to-Have Skills:

 Past experience in fintech, trading systems, or algorithmic trading.

 Contributions to open-source Golang projects.

 A history of building something impactful from scratch.

 Understanding of FIX protocol, WebSockets, and streaming APIs.

Why Join Us?

 Work with a team that expects and delivers excellence.

 A culture where risk-taking is rewarded, and complacency is not.

 Limitless opportunities for growth—if you can handle the pace.

 A place where learning is currency, and outperformance is the only metric that matters.

The opportunity to build systems that move markets, execute trades in microseconds, and redefine fintech. This isn’t just a job—it’s a proving ground. Ready to take the leap? Apply now.

Job Title: Full Stack Engineer (Django + Next.js)

We’re looking for a Full Stack Engineer with strong backend fundamentals and solid frontend experience to build scalable web products and APIs.

Must-Have

• Django + DRF (2+ years): Models, serializers, services, API views, migrations, query optimization (select_related / prefetch_related), transaction.atomic, custom managers

• Next.js + React (2+ years): App Router, SSR, client components, dynamic imports, useQuery, responsive UIs with Tailwind

• REST APIs: Auth, permissions, pagination, error handling, CORS, JWT flows

• PostgreSQL: Schema design, indexes, constraints, JSON fields, raw SQL when needed

• Celery / async tasks: Retry logic, idempotency, task chaining

• Git: Clean commits, branching, PR workflow

Good to Have

• AI / LLM integrations

• AWS S3 and presigned uploads

• Multi-tenancy

• WebRTC / MediaRecorder

• Docker

• Testing with pytest / Django TestCase / factory_boy

We’re looking for someone who can independently own features end-to-end and write clean, scalable code.

Roles and Responsibilities :

Responsibilities

- To analysis business requirements, prepare design and implementation recommendations and estimate development effort

- Collaborate with cross-functional teams to define, design, and ship new features

- Lead or participate in design reviews, code reviews and architecture evolution discussions

- Unit-test code for robustness, including edge cases, usability, and general reliability

- Work on bug fixing and improving application performance

- Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Required Skills

- Experienced with front-end programming language with React JS.

- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

- Thorough understanding of React.js and its core principles.

- Experience with popular React.JS workflows (such as Flux or Redux)

-Experience on .Net Core

-Experience in database MS SQL

Immediate opening for a Senior Technical Trainer for our company Vy TCDC

(https://www.vytcdc.com/) in Karur

We are back in the office so no work from home.

Role: Technical Trainer

Minimum exp: 0 to 4yrs exp

Job Types: Full-time, Regular / Permanent

Location: Karur

Notice Period: Expecting immediate joiners

Job Description

• Design effective training programs

• Train all candidates

• Conduct seminars, workshops, individual training sessions, etc.

• Monitor candidate performance and response to training

• Strong Knowledge of React Js, Java , React Native, Angular, Node Js,Java , Python, Full Stack Development.

• Conduct seminars, workshops, individual training sessions, etc

• Conduct evaluations to identify areas of improvement

Job Title: Sr. Dot Net Full Stack Developer

Work Mode: Work from Office (Mon-Fri)

Experience: 4 to 10 years

Skills / Technical Experience Required

Must have competencies: .Net Core / .Net Framework, Angular / React, C#, SQL, REST API, Entity Framework Core

Additional competencies: HTM5, CSS3, Azure, Test Driven Development, No SQL DBs

Good to have competencies: TFS, GitHub, Agile methodologies, Figma

Keys Roles / Responsibilities / Abilities

•      Understanding the requirements for developing large modules and standalone applications in the project and adhering to the delivery schedule. 

•      The ability to Identify improvements to the existing application code and designs, increasing flexibility and reducing future effort and the ability to “pitch” these idea to team leaders and project sponsors as required. 

•      Work closely with the product owner or project sponsors to discuss the requirements, estimate development efforts and gain their acceptance of the solution. This will include working directly with the client where required. 

•      Mentoring of Developers and non-chargeable juniors in the team in achieving technical excellence in the delivery of the project. 

•      The ability to be involved in build and deployment activities and address build issues. 

•      Clearly explain and discuss technical points with both technical and non-technical staff.

Your benefits on joining Xperate

• Salary - Higher salary than industry standard.

• Annual Leave – 20 days excluding 10 public holidays. Medical/Sick leave is also provided.

• Life Insurance – 5L of default cover for you and your family.

• Accidental Cover – 20L of cover for each employee.

• Bonus Scheme – 100% based on company & individual performance.

• Latest Technology - Exposure to the latest technologies.

• Employee Development - Committed to the development, growth & well-being of our people

Regards,

Dipshikha Kulshrestha

Company Introduction

Sheru is monomaniacally focused on accelerating the electric revolution in India. We've started by targeting the largest installed base of Electric Vehicles - E-Rickshaws (92% of EVs in India), upgrading them with swappable Li-ion battery packs, helping drivers DOUBLE their daily income with the AWS Lambda for batteries. So far, we've enabled 2.5M kilometres with our technology and removed 300 Metric Tons of carbon emissions in the process. We're still on day one, and looking for the right folks to partner with to build, secure, and scale our platform, as well as the ecosystem of services that India currently lacks.

Job Description

Location - New Delhi

Experience - 0-3 years

Job Summary

The employee will administer sales of products and services by travelling from location to location within a decided territory to meet the probable customers and sell them various products. They are the professionals who generally work for organizations where their job requires them to ensure the widespread distribution and selling of various products and services.

Job Description

• A field sales executive travel to locations to advocate the supply of products to the customers they have targeted and the ones who they are already dealing with.
• It also involves operating outside their offices pitching potential clients and maximising the company's sales of their products and services.
• These tasks are often performed over cold calling or knocking all doors or even scheduling all meetings with the customers at the offices.

Responsibilities and Duties

• “Getting the sale” using various customer sales methods
• Forecasting sales, developing “out of the box” sales strategies/models and evaluating their effectiveness
• Evaluating customers skills needs and building productive long-lasting relationships.
• Improve and smoothen the operations at various fronts

Required Experience, Skills and Qualifications

A bachelor's in any stream, (Fresher can also apply), experience preferred.

Benefits

The hire will:

1. Work in a fast-paced environment with professionals from different domains.
2. Understand how a start-up works.