
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Skills Required
- Customer service
- Product knowledge
- Market knowledge
- Quality focus
- Problem-solving
- Documentation skills
- Phone skills
- Listening
- Resolving conflict
- Analyzing information
- Multi-tasking
- communication
- Fluent English

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Strong Data Architect, Lead Data Engineer, Engineering Manager / Director Profile
Mandatory (Experience 1) - Must have 10+ YOE in Data Engineering roles, with at least 2+ years in a Leadership role
Mandatory (Experience 2) - Must have 7+ YOE in hands-on Tech development with Java (Highly preferred) or Python, Node.JS, GoLang
Mandatory (Experience 3) - Must have recent 4+ YOE with high-growth Product startups, and should have implemented Data Engineering systems from an early stage in the Company
Mandatory (Experience 4) - Must have strong experience in large data technologies, tools like HDFS, YARN, Map-Reduce, Hive, Kafka, Spark, Airflow, Presto etc.
Mandatory (Experience 5) - Strong expertise in HLD and LLD, to design scalable, maintainable data architectures.
Mandatory (Team Management) - Must have managed a team of atleast 5+ Data Engineers (Read Leadership role in CV)
Mandatory (Education) - Must be from Tier - 1 Colleges, preferred IIT
Mandatory (Company) - B2B Product Companies with High data-traffic
Preferred Companies
MoEngage, Whatfix, Netcore Cloud, Clevertap, Hevo Data, Snowflake, Chargebee, Fractor.ai, Databricks, Dataweave, Wingman, Postman, Zoho, HighRadius, Freshworks, Mindtickle


Job Description for Technical Lead role at Inncircles Pvt ltd.
Job Title: Technical Lead - MEAN/MERN Stack
Location:Hyderabad (Work from office)
Employment Type: Full-Time
Experience Required: 6–9 Years
About Us
We are a dynamic construction-tech company building cutting-edge CRM solutions that manage millions of records, empowering stakeholders with data-driven insights. Our product is evolving into a microservices architecture to enhance scalability and performance. Join us to lead technical innovation and drive impactful solutions in the construction domain.
Job Description
We seek a Technical Lead with deep expertise in MEAN/MERN stacks to lead a team of 10 developers, ensuring timely delivery of scalable, high-performance applications. You will architect solutions, optimize databases, manage sprint workflows, and guide the transition to microservices. Your role will balance hands-on coding, team mentorship, and strategic planning to align with business goals.
Key Responsibilities:
Team Leadership & Delivery
Lead a team of 10 developers, ensuring adherence to timelines and resource efficiency.
Drive sprint planning, task allocation, and daily standups to meet project milestones.
Conduct code reviews and enforce best practices for maintainable, scalable code.
Technical Expertise
Design and develop CRM applications using MongoDB, Node.js, Angular, and React, handling millions of records with optimized queries and indexing.
Plan and execute upgrades for Angular, Node.js, and MongoDB to ensure security and performance.
Architect microservices-based solutions and modularize monolithic systems.
Scalability & Performance
Optimize database performance (MongoDB), APIs (Node.js), and frontend rendering (Angular/React).
Implement caching, load balancing, and horizontal/vertical scaling strategies.
DevOps & Cloud
Build CI/CD pipelines for automated testing and deployment.
Leverage AWS services (Lambda, SQS, S3, EC2) for serverless architectures and scalable infrastructure and related services in cloud space like GCP etc.
Problem-Solving
Debug complex issues across the stack, providing data-driven solutions.
Anticipate risks (e.g., bottlenecks, downtime) and implement preventive measures.
Mandatory Requirements
- 6–9 years of hands-on experience in MEAN/MERN stacks, including:
- MongoDB: Schema design, aggregation pipelines, sharding, replication.
- Node.js: REST/GraphQL APIs, middleware, asynchronous processing.
- Angular/React: State management, component lifecycle, performance tuning.
- Proven expertise in Agile sprint management, resource tracking, and deadline-driven delivery.
- Experience upgrading Angular, Node.js, and MongoDB in production environments.
- Leadership skills with a track record of managing teams (8–10 members).
- Strong grasp of microservices, event-driven architecture, and scalability patterns.
- Analytical thinker with excellent debugging and problem-solving abilities.
Preferred Skills
DevOps: CI/CD pipelines (Jenkins/GitLab), Docker, Kubernetes.
AWS: Lambda, SQS, S3, EC2, CloudFormation.
Monitoring: New Relic, Prometheus, Grafana.
Why Join Us?
Solve complex challenges in a niche domain with real-world impact.
Lead the modernization of a high-traffic product transitioning to microservices.
Competitive compensation and opportunities for career growth.
Apply Now:
If you thrive in fast-paced environments and want to architect scalable solutions for millions of users, submit your resume and a case study of a project where you optimized performance or led a critical upgrade.
Inncircles – The Inngineering company. 🚀
Duties and Responsibilities
Troubleshooting the complex/multi-domain/ incidents, that require design changes or involvement
of OEMs, on the network and services that are escalated by L2 Resolver Group while adhering to
SLA/KPIs
Providing L3 level of Network and Service Assurance support for enterprise network on routing
and switching and is comprised of Cisco based WAN/ LAN / WLAN and SDWAN technologies
Carrying out complex network change events.
Acting as the architect for the projects in the day 2 scenario
Provide design and deployment guidance on new enterprise sites, make configuration pack and
deploy it on ground.
Raising TAC cases with OEMs and drive the resolution of complex incidents
Coordinating with the fault management teams of the CSPs for the resolution of access link
issues
Working directly with OEMs for upgrades for EoL/EoS based Life Cycle Management.
Designing and implementing the final fix for resolving the complex incidents in coordination with
OEMs or CSPs.
Representing the Operations team in architectural and roadmap discussions along with the
customer
Analyzing the technological advancement in the industry and acting as the technical advisor to
the customer
Assisting the Major Incident resolution by actively participating in the process.
Technical Skills :
Java, Spring Boot, MySql, CI/CD Automation.
UI Scripting,NPL/ML
Profile: Sr.Technical Content writer
Experience : 4.0 Years +
keyskill: tech writing resource – for writing customer-facing documentation – online manuals, release notes etc"
Required Expertise
- 4 to 6 years of experience as a Technical Writer or Software Documentation.
- Learning/understanding the documentation tools and process.
- Determine the needs of end users of technical documentation.
- Strong command of the English language, including the meaning and spelling of words, rules of composition, and grammar.
- Research, design, illustrate, revise, edit, and write high-quality documentation.
- Re-writing existing documents with proper standards.
- Experience translating complex technical concepts into easy-to-understand, accurate, and concise user documentation.
- Preparing easy-to-understand Online Help, User Manual, and other User Documentation.
- Assisting in preparing templates, preparing/formatting Word documents, power point presentations in accordance with prescribed organization standards.
- Create tutorials to help end-users use a variety of applications.
- Prepare articles, and blogs, to promote software applications.
Thanks & Regards


Location:-Gurgaon
Currently WFH
Exp with Product based organisation only
Exp Required:- 3 to 9 yrs
Responsibilities
- Work with a talented team to invent, design and build software that is stable and perform ant
- Primary role will be quality and timely delivery of the application/ feature/ module your team will be working on
- Adopt and execute good design philosophy and code writing practices
- Ensure the code goes through rigorous tests and quality checks before deployment.
- Work with other software engineers and database engineers to set excellent development practices and deliver innovative changes in new and existing products.
- Be hands-on technical, thus, leading by example using web, mobile and database technologies.
- Work on project ideas with customers, stakeholders and peers
- Be actively involved in code review process, design discussions, team planning
Basic Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline
- Experience in software design and development
- Proficiency with at least one Object Oriented language (e.g. Java)
- Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis
- A strong track record of project delivery for large, cross-functional projects
- Experience with building high-performance, highly available and scalable distributed systems
- Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story
- Ability to think and analyse both breadthwise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services
- 4 years of hands-on experience with AURA components & lightning experience
- 2 years of Lightning Web Components (LWC) experience
- 4+ years of experience with writing and running APEX
- 1 + years of Visual Force experience
- Ability to work independently and come up with good development practices based on the problem.
- 1 year experience on Lightning communities
- 2 years of experience in designing responsive design solutions for various devices including SF1 app & IPAD safari browser


