Customer support executive

Job Title : Informatica MDM Developer

Experience : 7 to 10 Years

Location : Bangalore (3 Days Work From Office – ITPL Main Road, Mahadevapura)

Job Type : Full-time / Contract

Job Overview :

We are hiring an experienced Informatica MDM Developer to join our team in Bangalore. The ideal candidate will play a key role in implementing and customizing Master Data Management (MDM) solutions using Informatica MDM (Multi-Domain Edition), ensuring a trusted, unified view of enterprise data.

Mandatory Skills :

Informatica MDM (Multi-Domain Edition), ActiveVOS workflows, Java (User Exits), Services Integration Framework (SIF) APIs, SQL/PLSQL, Data Modeling, Informatica Data Quality (IDQ), MDM concepts (golden record, survivorship, trust, hierarchy).

Key Responsibilities :

• Configure Informatica MDM Hub : subject area models, base objects, relationships.
• Develop match/merge rules, trust/survivorship logic to create golden records.
• Design workflows using ActiveVOS for data stewardship and exception handling.
• Integrate with source/target systems (ERP, CRM, Data Lakes, APIs).
• Customize user exits (Java), SIF APIs, and business entity services.
• Implement and maintain data quality validations using IDQ.
• Collaborate with cross-functional teams for governance alignment.
• Support MDM jobs, synchronization, batch groups, and performance tuning.

Must-Have Skills :

• 7 to 10 years of experience in Data Engineering or MDM.
• 5+ years hands-on with Informatica MDM (Multi-Domain Edition).
• Strong in MDM concepts : golden record, trust, survivorship, hierarchy.

Proficient in :

• Informatica MDM Hub Console, Provisioning Tool, SIF.
• ActiveVOS workflows, Java-based user exits.
• SQL, PL/SQL, and data modeling.
• Experience with system integration and Informatica Data Quality (IDQ).

Nice-to-Have :

• Knowledge of Informatica EDC, Axon, cloud MDM (AWS/GCP/Azure).
• Understanding of data lineage, GDPR/HIPAA compliance, and DevOps tools.

Responsibilities

We’re growing quickly on grounds of great customer love & are looking to add a new Retention Marketing Manager to our growth team. Your responsibilities would include (but not be limited to):

● Find key levers for growth in the user journey funnels across all channels (CRM, Digital marketing, direct, etc.) and platforms (App, Web, Mweb, etc.)

● Develop a personalization roadmap and execution plan across teams to help drive better visits/user and visit to buy conversions

● Drive initiatives to maximize LTV

● Manage cross-functional growth projects at both macro and micro levels, working closely with product and functional teams to run experiments, A/B tests, and roll out features on an ongoing basis

● Analytical :- Develop data-backed insights to predict good/bad customer journeys, understand user engagement, new vs retention programs to find levers for growth

Skills You’d be a great fit for the role if you display these qualities:

● Ability to drive data-backed business decisions for revenue growth

● Detail Oriented- Good at problem-solving skills

● Experience of working in unstructured environment and entrepreneurial in nature

• Action-oriented and energetic, with a focused and pragmatic approach to problem

Position: Full-Stack Developer

Experience level: 5 + years

Location: Bangalore / Hyderabad

Tech stack: Node, Loopback, React

Essential Duties:

• Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability.
• Drive department best practices, guidelines implementation, and adhering to standards.
• Build and maintain medium-sized software platforms in the cloud.
• Build elegant, maintainable, well-documented, secure code.

Good to have:

• Development using a test-driven approach, AWS

Qualifications:

• 5+ years of progressive development experience as a Software Engineer.
• Bachelor's degree in Computer Science/Engineering or equivalent work experience.
• Strong hands-on development experience in Node JS and React.
• Hands-on Experience with RESTful Webservices/API and web-based applications is preferred.
• Experience implementing solutions using Agile delivery methodologies.

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Expertise in backend programming with Node.js and MongoDB.
• Experience with React.js and redux.
• Material UI and 3rd party libraries.
• Experience with clean code writing practices like avoiding callback hell like promises, async.
• Thorough understanding of Node.js and its core principles.
• Experience with popular React.js workflows (such as Flux or Redux).
• Familiarity with newer specifications of ECMAScript.
• Experience with data structure libraries (e.g., Immutable.js).
• Familiarity with RESTful APIs.
• Knowledge of modern authorization mechanisms, such as JSON Web Token.
• Familiarity with modern front-end builds pipelines and tools.
• A knack for benchmarking and optimization.
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial).

Responsibilities:

• Build Node.js APIs using microservices.
• Rewriting backend code with microservices architecture & Unit tests.
• Developing new user-facing features using React.js.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers.

• Core knowledge of PHP and Laravel frameworks

• Fundamental understanding of front-end technologies like HTML5, CSS3, and JavaScript. Check if the CSS, HTML, and JavaScript are accurate and consistent across different apps

• Basic knowledge in SQL and NoSQL databases is a plus.

• Build and maintain innovative web applications and websites using modern development tools.

• Document and continuously update the development process, project components, and task progress based on Organization requirements

• Solid experience working with PHP, the latest Laravel version.

• Design and maintain databases.

• Optimize performance by performing UI and back-end tests

• Scale, expand and improve our websites and applications, Perform debugging and troubleshooting on apps.

• Effectively communicate with clients and other teams when needed

• Update on current industry trends and emerging technologies and apply them to the development process

• Ionic: Ionic is a free and open-source framework certified by MIT that enables developers to use modern web technologies like HTML5, CSS3, and JavaScript. ...
• React Native: ...
• Flutter: ...
• Native Android: ...
• Xamarin: ...
• Native Script: ...
• jQuery Mobile: ...
• Framework7:

Roles & Responsibilities:

1- Deliver extraordinary customer experience by technically advising customers on Toprankers products, services and capabilities to best meet the needs of the Customer.

2- Grow and nurture customer relationships on every interaction that results in measurable Customer value and drives Sales, nurturing mid to long term opportunities through regular touchpoints until they are ready for sales engagement.

3- Lead qualification and follow up of inbound leads received through various sources (including the company website, sample system, social media channels, events and other sources).

4-  Developing sales opportunities and assists in developing the pipeline for future sales activity through daily interactions.

5-  Outbound calling to establish new, high-quality opportunities with prospective customers and contacts.

6- Communicate via various channels such as telephone, email and chat with customers and internal support areas including production, sales, engineering,  and others as necessary.

7 - Liaise effectively with various internal business partners like Engineering and marketing to resolve Customer inquiries and requests.

8-  React positively to changing business conditions by proving to be flexible and adaptable.

Skill & Abilities : 

-   Customer service experience (Sales and/or Outbound calling experience a plus) with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication.

-   Demonstrated consultative experience, ability to influence, resourcefulness.

-   Energized by a desire to help and connect with people.

-   Demonstrated ability to maintain progress on multiple tasks, set priorities and manage time effectively.

-   Bachelor Degree required (e.g. Engineering/ Business/ Marketing)

-   Team player, critical thinker, self-motivated and proactive positive attitude

-   Fluent in written and spoken English & Hindi (Spoken)