Customer support executive

• Should have Experience in Internet Banking / Mobile Banking.
• Experience in NEFT / RTGS/IMPS/UPI/BBPS/Payments.
• Indian Banking Domain experience is mandatory
• Exp in Mobile App Functional Testing, System Integration Testing, Regression Testing, Black box Testing
• Worked in IOS and Android testing – know the difference of IOS & Android testing (w.r.t APK’s / Able to fetch logs etc)
• Test execution as per test cases.
• Logging of test execution results.
• Assisting in defect classification and reporting.
• Creation of functional level test cases.
• Provision of data required for preparation of status reports.
• Update the daily activities in Daily Status Report ensuring that the correct status of the testing for the day is communicated.
• Knowledge of test management tools like JIRA
• Should be able to write and execute SQL scripts for data level validations.

Location: Bangalore 

Key skills: Node.js, AWS, Express JS, MongoDb and MySQL   

Responsibilities: 

• Writing reusable, testable, and efficient code   
• Design and implementation of low-latency, high-availability, and performant applications  
• Implementation of security and data protection   
• Collaborate with internal teams to identify system requirements.   
• Follow security principles.   
• Produce fully functional programs writing clean, testable code.   

Must Haves: 

• Strong proficiency with JavaScript.   
• Knowledge of Node.js and frameworks such as Express, Meteor or Fastify.  
• Understanding the nature of asynchronous programming and its quirks and workarounds 
• Knowledge of Git, JIRA, etc.   
• User authentication and authorization between multiple systems, servers, and environments  
• Understanding fundamental design principles behind a scalable application  
• Creating database schemas that represent and support business processes  
• Experience with NoSQL and SQL databases such as MongoDB and PostgreSQL 
• Knowledge on tools like docker, kafka, elastic search and jenkins 

About the Company:

Pace Wisdom Solutions is a deep-tech Product engineering and consulting firm. We have offices in San Francisco, Bengaluru, and Singapore. We specialize in designing and developing bespoke software solutions that cater to solving niche business problems.

We engage with our clients at various stages:

• Right from the idea stage to scope out business requirements.

• Design & architect the right solution and define tangible milestones.

• Setup dedicated and on-demand tech teams for agile delivery.

• Take accountability for successful deployments to ensure efficient go-to-market implementations.

Pace Wisdom has been working with Fortune 500 Enterprises and growth-stage startups/SMEs since 2012. We also work as an extended Tech team and at times we have played the role of a Virtual CTO too. We believe in building lasting relationships and providing value-add every time and going beyond business

·      Support and fix issues in the IT infrastructure, end-user devices and applications.

·      Manage tickets and provide helpdesk support.

·      Perform desktop troubleshooting for end users.

·      Aid with remote computer deployments.

·      Install and maintain network infrastructure.

·      Provide support for Azure/AWS/Google Cloud resources.

·      Handle support escalations.

Develop and document SOPs to streamline support processes

We are seeking an experienced and driven Senior Data Scientist to join our team. In this role, you will lead and execute advanced data analysis, develop predictive models, and generate actionable insights to guide strategic decisions. You will collaborate with cross-functional teams to tackle complex business challenges, contribute to the development of data-driven strategies, and mentor junior data scientists.

Key Responsibilities:

• Data Analysis & Modeling: Design and implement sophisticated data models and algorithms to address business problems. Apply statistical methods, machine learning techniques, and predictive analytics to extract meaningful insights from complex datasets.
• Data Strategy: Develop and execute data-driven strategies to optimize business processes, enhance decision-making, and drive innovation. Collaborate with stakeholders to understand their needs and translate them into actionable data solutions.
• Data Visualization: Create and present clear, compelling data visualizations and reports to communicate findings and recommendations effectively to both technical and non-technical audiences.
• Research & Innovation: Stay abreast of the latest developments in data science, machine learning, and analytics. Propose and implement new techniques and technologies to advance our data capabilities.

Responsibilities:

• Partner with the business to determine the optimal solution for their prioritized needs
• Enforce design principles leading with configuration and only writing code when needed
• Participate in the full software development life cycle from technical design to development, testing and deployment
• Should be able to work with business stakeholders to understand the roadmap, pain points.
• Quickly understand existing system architecture, analyze and recommend improvements.
• Should be able to design solutions on ServiceMax and distribute tasks to team members and guide them.
• Design and develop solutions that best leverage the ServiceMax platform to support critical business functions and meet project objectives, business requirements and company goals
• Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
• Develop, test, and document custom development, integrations, and data migration elements of ServiceMax implementation.
• Independently analyze application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.
• Follow coding standards best practices, and participate in code reviews
• Accountable for the following: design workshops with ServiceMax and SFDC best practices including application limits, complete requirements analysis and confirmation, identify and own the final documentation for the technical specifications for the customizations, confirm functional design, document final solutions, lead deployment including guiding all sandbox code migration
• Provide peer reviews of Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices and customer requirements
• Perform ServiceMax configuration activities, Service Flow Manager Configuration and APEX trigger implementation, including training the system administration and IT team members.

Required Skills

• Minimum 5 years of experience working on Salesforce Platform.
• Having a good understanding of Salesforce object models, relationship, limits, security etc.
• Should be aware of customization and configuration options.
• Minimum 4 years of experience working on ServiceMax technology, where minimum 2 years should be as a lead/architect.
• Having built large scale ServiceMax application catering to complex use cases. Having experience of different ServiceMax modules like Work Order Management, SFM, Location Management, Dispatch Console, Mobile App etc.

Job Description:

· Below are the typical activities expected to be performed by a ServiceMax Administrator/ Developer.

· These activities will be performed to support, break-fix, unit test, configure and develop Horiba's

· ServiceMax as per Help Desk tickets and other projects in a timely manner.

· Technical experience with Force.com, SFDC/ ServiceMax Administrator, Visual Force, Java.

· Field Service "Best Practice" guidance to segments/ end users

· Consult and assist end users and other support team members with data mapping activities in support of integration with SAP system or other systems in future..

· Provide Solution Design and Configuration Documents ensuring fit between with ServiceMax best practices al

· Segment requirements. Follow Horiba Change Management process.

Administration

· ServiceMax administration related to all ServiceMax objects (standard and custom)

· ServiceMax configuration related to all ServiceMax objects (standard and custom) including Work Ord

· Management, Case Management, Service Flow Manager, Dispatch Console, Mobile configuration, MFL

· Tracking user login history and adoption matrices.

· Installation of apps from AppExchange

· Creation of users for an organization

· Maintain login credentials

· Generic users permissions

· Specific data access permissions

· Group Management

· Manage queues & public groups

· User assignment to queues & public groups

Security: Object security definition for Smax users

· Profile Management on object level permissions

· Role wise access on records

· Sharing rules additional record access for users

· Manage permission sets

General Configuration: Objects

Maintain standard object architecture and relationship model

• Create custom objects and maintain relationships among the objects

• Custom Fields

• Create custom fields

• Manage access to different profiles

• Manage page layouts to include custom fields

Page Layouts: Define Object field layouts based on profile

• Addition Of fields, sections, buttons, custom links, actions, related object lists, report charts, etc.

Data Management: Creation of reports & dashboard, maintaining report types, sharing of reports and dashboard

• Setting product Prices (standard, list, sale), Revenue and Quality Schedules.

• Build and manage email alerts

Deployment: Data deployment at organizations / sandboxes using change sets

Posted on Mar 5, 2024.

Responsibilities

• Design and deliver wireframes, user stories, user journeys, mock-ups, and prototypes optimized for a wide range of devices and interfaces
• Create a wide range of graphics and layouts, and design solutions for product illustrations, company logos, and websites
• Work within brand guidelines to reinforce the brand’s style and voice
• Work on building design processes, tools, and culture
• Identify and troubleshoot UX and UI design problems.
• Understand the target audience and objective of the brand and reference impactful design ideas that can be adapted
• Have a keen eye for visual designs, styles, iconography, typography, and illustrations and define a compelling visual language in the Product, website, and Marketing Materials.
• Setup best practices to help the team achieve the above and constantly think about improving the UX process to aim for better organizational UX Maturity
• Make strategic design and user-experience decisions related to core, and new, functions and features
• Take a user-centric design approach and rapidly test and iterate your designs

Qualifications

• Bachelor's degree with at least 2+ years of visual design experience in a B2B product and marketing setting
• Communicative, organized, and achieve consistent results
• Proficiency in the following design tools: Figma and Adobe Suite, familiarity with prototyping tools (Principle, Invision, Framer, After Effects)
• Solid understanding of using HTML and CSS for website design. Hands-on experience with different JavaScript frameworks (JQuery etc.), Bootstrap, Material UI, Tailwind CSS, NextJS, etc.
• Experience creating and maintaining design systems for product, website, brand, and marketing assets
• Should possess the ability to convey messages and information through illustrations, graphics, and patterns
• Added benefit: Having B2B product dashboards related experience

Collaborate with business leads/managers, team members, RPO partners, recruitment agencies and other groups to run an effective recruiting unit

• Own planning and achievement of team targets, help team members on aspects like sourcing, quality checks, meeting their goals
• Implement weekly/monthly execution strategies through your team (5-6 members) to provide effective, in-time hires
• Work within predefined recruitment processes, also assess scope for improvement and build new methodologies
• Work on offer-generation, negotiation and post offer follow-up
• Continuously think and implement better candidate engagement practices (pre and post offer)
• Take initiatives to improve offer to join ratio and track necessary data trends
• Prepare team interview coordination plans and manage interviews in and out of Pune
• Work meticulously on ATS adherence and motivate the team to do so
• Work on data gathering, analysing and reporting, fetch meaningful hiring data trends

Required professional and technical expertise:

• Minimum 8 - 12years of experience in recruiting (preferably in IT corporates or Large RPO's)
• Must have worked on niche skills and targeted hiring (headhunting)
• Expertise in sourcing through social media channels and other innovative sourcing channels would be a plus
• Demonstrable experience in partner management and strength to hold difficult conversations with them
• Ambitious individual who can work under their own direction towards agreed targets/goals
• Demonstrated strong interpersonal skills, ability to lead a team

About the Backend Developer

We are looking at a diligent, driven, passionate person for our efforts on engagement and retention of our customers (schools) in a high growth environment. Backend Developer will be the face of the organisation for the schools that are using the platform on a day to day basis. The Developer will interact with the schools via the chat support and email requests and resolve any issues that the schools might be facing in using the platform or extend any support they might be needing to use the platform to its fullest.

• As a Backend Developer, you will play a major role in, developing and deploying high-quality web platforms. In this multifaceted role, you will get the opportunity to work along curriculum experts, teachers, and students, and user-test the product in real school settings.   
  
  Preferred Qualifications/Skills
  
  * Frameworks & Technologies: Node.js
  * Database: PostgreSQL, SQL
  * Tools: Git basics, Scripting basics
  * Soft Skills: Having a bias towards action, a good sense of design, empathy, and good communication skills 
  * Excellent written and oral communication skills
  * Great interpersonal skills
  
  About Toddle:  ( http://www.toddleapp.com/" target="_blank">www.toddleapp.com )