3+ years of experience of Workday FINS configuration experience, across 2+ Workday modules and
2+ deployments
Key responsibilities
Lead and support with design/requirements workshops
Confident in configuring workday with the ability to reference Workday Community for
clarity
Excellent problem solver
Ability to create effort estimates based on requirements
Wants to master additional modules of Workday
Support and mentor junior resource based in Portugal/UK
Achieve a high level of utilisation
Be consultative in their customer approach
About Workday
Similar jobs
- Work in close coordination with senior management to define strategy and targets for FI Partnerships
- Develop the pitch, collateral, presentations and other supporting material to adequately demonstrate risk/reward for the Financial Institution partners
- Generate leads pipeline (inbound and outbound) and implementation plan
- Lead and prepare presentations to Financial Institutions
- End to end management of the process for acquiring partners for the platform including conclusion of commercials, legal agreement, system integration etc
- Coordination with internal teams like Legal, Credit Risk, Product etc and with external teams of the Bank or Financial Institutions
- Progressively reduce financing cost profile across the platform and NBFC
- Work on arranging for debt funds for the NBFC from other Financial Institutions
- Work with Banking partners to actively participate in joint marketing and other efforts to drive customers both from open market and existing customers of the partner
- Work with the external stakeholders to develop products and new markets, identify business opportunities
- Track and improve on conversion from leads to closure
- Manage relationships and help resolution of issues in case of any with the Financial Institutions.
- Regular reporting of performance
- Develop deep relationships with Financial Institutions like Banks, NBFCs etc
As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
What you will do:
- Managing large amounts of calls and emails, and social media, if required
- Identifying and assessing customer’s needs to achieve satisfaction
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Building sustainable relationships and trust with customers through open and interactive communication
- Providing accurate, valid and complete information by using the right methods/tools
- Following communication procedures, guidelines and policies
- Taking the extra mile to engage customers
Desired Candidate Profile
What you need to have:- Strong customer handling skills on phone and email
- Familiarity with CRM systems and practices
- Prior experience with Freshdesk and Magento would be a plus
- Customer orientation and ability to adapt/respond to different types of people
- Excellent communication skills ( both written and verbal)
- Ability to multitask, prioritize and manage time effectively
- Empathy and compassion
- Punctuality
- Ability to stretch long hours and work for the bigger vision of the company
- Experience with Microsoft Office and G-suite (google)
- Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
- Comfort with technology and data
- Good hold on English Grammar
- Problem identification and solving attitude
- Ability to listen
- Customer obsession
- High integrity
- Decisiveness
About the Organization
Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM, SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!
What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team.
Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets.
Why this Role
We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles.
Roles and Responsibilities
- Work on Migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
- Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
- Analyze customer expectations and data to share an expected completion time.
- To manage multiple migrations at the same time to ensure migrations are completed within the stipulated time.
- Work closely with internal and customer-facing teams to deep dive on a customer migration request and workflow using our systems to ensure nothing falls to the bottom of the to-do list
- Reviewing data for deficiencies or errors, correcting any incompatibilities, and checking the output.
- Keep current on product releases and updates
Desired candidate profile:
- Proven data entry or Migration work experience will be an asset
- Experience with MS Office and data programs
- Attention to detail
- Confidentiality
- Organization skills, with an ability to stay focused on assigned tasks
Expectations from the candidate:
- 0-2 years of experience. Prior experience in SAAS environments will be an added advantage
- Resolve processing migration problems working with the technical team
- Pay attention to detail to maintain Data accuracy
- Self Motivated and willing to excel in strict /short deadline
- Have the ability to multitask as needed and time management skills
- Must be comfortable working during night shifts.
Our client is a unique hygiene products manufacturing and distribution company. They provide easy to use, portable and disposable items for women and babies that are required during travel or on a day-to-day basis.
Founded in 2014, this company aims to enhance the quality of life and make it easier for women across the country. Recommended by best of doctors, their products are available across wellness stores and e-commerce websites, and selling like hotcakes - having sold over 20000 packs in their first year itself.
As a Manager – Finance, you will be responsible for various activities under the spectrum of finance and providing insights on the financial health of the organization.
What you will do:
- Analyzing data with respect to Stock wastage/Inventory Holding Period
- Analyzing sales SKU/Customer wise and also analyzing division wise overheads/costs
- Being a part of and contributing towards Financial Planning & Analysis, Financial Modeling and Financial forecasting/AOP
- Analyzing financial data and creating financial models for decision support
- Developing trends and projections for the organization’s finances
- Monitoring cash flow and thus recommending steps towards achieving optimization of costs
- Overseeing periodic financial reports and thus ensuring that the reported results comply with the financial reporting standards or the generally accepted accounting principles
- Ensuring compliances of International Export, FOREX and also compliances/modeling of unsecured funding
- Establishing internal controls and guidelines for accounting transactions and budget preparation
- Being responsible for overall managing and supporting the company's consolidations and closing activities on-time and accurately
- Being a part of Internal Audits
- Ensuring compliance of Government rules and relevant laws & regulations
- Updating and maintaining relevant confidential financial data and reporting the same to the management in regular intervals
Desired Candidate Profile
What you need to have:- BCom graduate
- Relevant work experience of 4-7 years in finance
- Excellent knowledge in Finance Taxation, Auditing, Accounting and Tally
- Excellent communication and reporting skills
- Proficiency in advanced MS Excel
- Attention to details and accuracy is a must
- Payment process management
- Update client account details
Key Performance Areas:
- Understanding and staying informed of the changes with procedures, billing guidelines, and laws for specific
- insurance carries or payers.
- Supervising teams of charge entry and collections personnel.
- Claims submission and tracking.
- Payment posting.
- Actively follow up and collect on all electronic claims, including resolution of any billing errors assigned
- following established procedures.
- Respond to correspondence from insurance carriers.
- Responsible for handling customer service issues in a timely manner per provider request.
- Perform other duties as required.
- Post insurance and patient payments for physician and hospital services
- Payment Posting- apply cash, check, credit card, Explanation of Benefits, EOB, EFT, and lockbox payments
- Manage accounts receivable and accounts payable
- Update patient accounts with billing data
- Provide patient customer service with updated data and billing information
Skills required:
- Typing speed- at least 40 wpm
- MS office skills- MS excel proficiency is preferred
- Eye for details- error-free work
- Fair skills of English language knowledge and understanding
- Domain knowledge on medical billing- payment processing is preferred but not mandatory
Educational Qualification & Work Experience
- Graduation in any stream
- Additional certification in typing, a medical prescription will be preferred
- Minimum 3 years experience in payment posting
Individual abilities:
- Willing to work in night shift
- Self- driven/ self-starter
- Problem-solving ability- proactive approach to finding solutions
- Good Interpersonal Ability
- Career Oriented
NO NIGHT SHIFTS FOR GIRLS
SALARY - 10K-15K
Hindi - Preferred
Job description
Roles and Responsibilities
- Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
- Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
- Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
- Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
- Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
- Go the extra mile to query resolution, request completion and process closure
- Productive contribution to team effort by accomplishing the results as needed
Desired Candidate Profile
- 0 - 1 years in customer care background
- Must be fluent in Hindi & English. Multilingual will be added advantage
- Telephone etiquette, ability to comprehend and effective listening skills
- Focus on quality control measures and processes
- Problem Solving Acumen and conflict resolution skills
- Multi-tasking ability with a keen sense of detail