About Hop:
We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.
moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).
This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.
Website: https://moneyhop.co/">https://moneyhop.co/
About Individual
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
General Skills
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Day-to-Day requirements
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals
Shubham Vishwakarma
Full Stack Developer - Averlon
About HOP Financial Services
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Mandatory skills:
SAP HANA Database 1.0 & 2.0.
HANA Database Tools.
Monitoring, Tuning, and Troubleshooting of SAP HANA systems.
Job description
• Having experience on Implementation, Upgrade and Maintenance & Support Projects.
• Planning all the upcoming activities with the client and with the team and making sure it is
executed on time.
• Experience in monitoring, tuning, and troubleshooting of SAP HANA systems and performed
the system refresh activities
• Installation of SAP Hana Database 1.0 and 2.0
• Starting and stopping of SAP HANA systems
• Monitoring SAP HANA system landscape
• Create and configure connection SLT to ECC
• Initial configuration of SLT Replication Server
• Experienced in using various HANA database tools like HANA studio
• Scheduling regular backups of HANA system
• SAP Hana system Refresh and performed the Revision upgrades
• Upgrades the Hana Database from 1.0 and 2.0
• Performed the Client Copies, Movement of Transports, configured the Printers and Applied
the support packages in ABAP and Java systems using SPAM and SUM
• Having experience on Implementation, Upgrade and Maintenance & Support Projects.
• Planning all the upcoming activities with the client and with the team and making sure it is
executed on time.
• Experience in monitoring, tuning, and troubleshooting of SAP HANA systems and performed
the system refresh activities
• Installation of SAP Hana Database 1.0 and 2.0
• Starting and stopping of SAP HANA systems
• Monitoring SAP HANA system landscape
• Create and configure connection SLT to ECC
• Initial configuration of SLT Replication Server
• Experienced in using various HANA database tools like HANA studio
• Scheduling regular backups of HANA system
• SAP Hana system Refresh and performed the Revision upgrades
• Upgrades the Hana Database from 1.0 and 2.0
• Performed the Client Copies, Movement of Transports, configured the Printers and Applied
the support packages in ABAP and Java systems using SPAM and SUM
About the Company:
Vista Rooms is your quintessential “Home Away From Home” experience. As guests, you can choose from a collection of over
500 luxury villas and private holiday homes, from all across India. Ideal for individual and group getaways, we help you create
memorable experiences whilst you reconnect with nature, yourself or your loved ones. Only 1 in 10 villas that we scout are
carefully selected and added to our portfolio, to ensure that they meet our reliable quality standards. Additionally, as managers
of cherished holiday homes, we also look after our homeowners’ interests and needs with trust and transparency. Our
dedicated 24x7 guest services team, includes our founders, and is available to all of Vista Rooms stakeholders. Having served
300,000 happy travellers at over 500 holiday homes, we are South Asia’s largest chain of luxury private villas.
Why work with us:
We're a non-hierarchical, rapidly growing organization with a young team of realists. We adapt, iterate, and
improve. If your work ethic is in line with us, you’ll be a great fit.
Additional Perks: Employee discounts on villa stays, reward and recognition. Work and play go hand in hand here.
About the Role: Lead the Demand, Pricing & Yield Management for our largest and strategically important region and will help
sustain and grow the vision of improving the yield strategy of our portfolio. Manage the monetization of inventory, create
performance metrics that demonstrate our value to owners and monitor compliance of pricing strategies and adoption across
the portfolio. You are comfortable tackling obstacles using quantitative analysis and lead the team in the right direction to
achieve targets tapping into different online and offline channels.
Job Responsibilities:
● Responsible for managing OTA's channels
● Generating sales from direct & indirect channels (Online & Offline)
● Responsible for achieving quarterly and annual sales targets
● Monitoring the market and competitor products and activities
● Reviewing customer activity, anticipating consumer needs, and improving customer satisfaction/experience
● Responsible for establishing and maintaining key customer relationships.
Required Skills:
● A user-centric approach to drive higher satisfaction among guests, owners, and employee
● Good in strategic thinking and data-driven decision-making.
● Ability to execute and drive efficiency through continuous process improvement.
● Strong interpersonal skills with the ability to collaborate and manage.
● Strong in advance excel, google sheet management
● Ability to deliver results under pressure and within the deadline.
● Strongly inclined to do high-quality and impactful work in a dynamic environment.
Qualification and Experience:
● Bachelor/ Master's degree in engineering, business administration, or related field with a minimum of 2 years of work experience in sales is required.
Hospitality experience is a plus
About Apexon:
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving our clients’ toughest technology problems, and a commitment to continuous improvement. We focus on three broad areas of digital services: User Experience (UI/UX, Commerce); Engineering (QE/Automation, Cloud, Product/Platform); and Data (Foundation, Analytics, and AI/ML), and have deep expertise in BFSI, healthcare, and life sciences.
Apexon is backed by Goldman Sachs Asset Management and Everstone Capital.
To know more about us please visit: https://www.apexon.com/
About the role:
- Experience: 7+ years of experience building modern web applications working in the fullstack
- Proficiency in TypeScript and JavaScript with a thorough understanding of React.js or Vue.js and their core principles preferred
- Implementing RESTful APIs using .Net/C# preferred with experience with .Net Core, .Net 5 or 6 a bonus!
- Experience with SQL and relational database design with MS SQL Server experience is added advantage
- Experience with NoSQL/document database technologies
- Experience writing automated unit tests in the full stack environment
- Knowledge of modern authentication and authorization mechanisms
- Familiarity with modern front-end and backend build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Experience with modern responsive web application design & development Familiarity with Node.js
- Experience with microservice architecture
- Experience using Git version control
- Experience with VS Code, Visual Studio, or other relevant development tools
- Familiarity with Scrum/Agile principles
- Strong communication skills
- Ability to understand business requirements and translate them into technical requirements.
Required skill set:
- Candidate must be good in JavaScript and have experience in at least one modern JavaScript framework such as Vue/Angular/React. But must be willing to work in Vue/React.
- Must have experience in .NET Framework. Good to have experience in .NET Core/.NET 5/6/7. But must be willing and capable enough to learn .NET Core.
- Should be able to work independently with minimum supervision.
- Must be good in programming concepts such as OOPS, Unit Tests, Web API, SQL, etc
- Understand, engage and lead marketing activities to reach overall short, medium and long-term organizational targets.
- Plan and execute digital promotions and analyse performance indices of digital ads to provide actionable insights and improve efficiency
- Plan and execute outbound communications and analyse performance indices of touchpoints such as promotional mailers, push notifications, SMSes etc. to provide actionable insights and improve the impact
- Measure, analyse, monitor and optimize the efficiency of all marketing touchpoints across various channels
- Strategize, execute, monitor and optimize promotions to improve brand marketing health metrics such as retention, purchase frequency, cart value etc.
- Plan and execute new marketing initiatives to increase traffic, engagement and sales on existing marketing channels and partner platforms
- Research, identify and explore new marketing avenues relevant to the brand’s overall marketing directives to diversify the marketing portfolio and improve efficiency
- Analyse data and trends to accurately forecast supply and demand across various properties in segments relevant to the brand
- Manage marketing projects end-to-end from inception to completion and reporting to achieve sales targets and other mandates associated with respective projects
- Co-ordinate with all internal stakeholders and external agencies to achieve the above
- At least 4 years of marketing experience with exposure to digital marketing, PPC campaigns, database communication, social media and influencer marketing, ATL, BTL etc.
- At least 3 years of experience in leading end-to-end marketing across key accounts with an annual media budget of no less than 1CR
- Proficient in the use of analytical tools such as Google Analytics, Clevertap, Hotjar etc.
- Proficient in the use of native ad dashboards such as Facebook, Google Adwords etc.
- Has a thorough understanding of common social media algorithms and content delivery
- Has a thorough understanding of BI and research tools commonly used for marketing purposes
- Excellent with numbers, formulas
- Possesses a proficient level understanding of business analysis professional standards, business processes, workflows, methodologies and leading practices.
- Understands Project/Product Vision and Objectives and articulates the same to internal and external stakeholders
- Identifies and characterizes Product Users and other connected Internal and External stakeholders
- Gathers Product Requirements through techniques including Surveys, Workshops, Interviews, Site Visits etc.
- Assists the Product Owner by Analyzing, modularizing and documenting requirements in the form of Epics/Features, User Stories, Scenarios and other such industry-standard formats
- Helps detail out functional and non-functional requirements through modeling to enable easy comprehension by the development teams
- Assists the UI/UX teams to ensure functionality and product objectives are met/enhanced - Performs proxy user validation and acceptance testing at various logical milestones in the Product Development life cycle
- Monitor business analysis activities to ensure the traceability and optimum coverage of business requirements with change request backlog.
- Collaborates with application developers, designers, and architects to ensure a shared understanding of the business model and the detailed functional requirements.
- Manages the progress of projects by tracking activity, resolving issues, and recommending actions; Provides senior management and project management with regular updates on the deliverable timeline and project status.
- Play a critical role in managing the helpdesk tickets. Work with the clients to understand and prioritize needs while proactively suggesting future enhancements and improvements.
- Conduct user acceptance testing to ensure solutions are defect-free and achieve design requirements.
- Validates requirements to conform to Correctness, Completeness and Consistency and obtains sign-off from all stakeholders, by leveraging well-documented and comprehensive Acceptance Criteria and peer reviews.
- Responsible for product quality, project timeliness, and customer satisfaction.
- Leads or Assists in sales and pre-sales activities including the creation of sales material and product demos
- Responds proactively to both business and project issues and escalates appropriately.
- Balance multiple priorities and deliverables to maintain forward progress and ensure customer expectations are met
- Provide and maintain all project-related documentation including business requirements, workflows, active communication updates, procedures and approvals
- Analyzing market trends to develop strategies that improve sales productivity for the organization.
- Identify business areas that can be improved to increase efficiency and strengthen business processes.
We can offer 100% remote work, best in class salary and you get a chance to work with best minds in this domain.
Skillset
Web / FE design
VueJS
Bootstrap
Java Script
Node.JS
Python
SQL Server
Azure
Agile
Job description
Roles and Responsibilities:
1. Strong knowledge on servers and their maintenance.
2. Knowledge on docker & kubernetes
3. Experience on AWS.
4. Experience and Strong knowledge on Angular 6+ & django rest framework.
5. Should be able to write the optimized & reusable code.
6. Should have experience on the Postgresql database.
7. Experience working on Enterprise applications(large scale applications).
8. Familiar with Django channels and signals.
9. Familiar with Implementation of notifications & messaging systems.
10.Excellent communication skills.
11.Experience in recommending suitable technology solution for given business concept or Enterprise applications/products.
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Full Stack Developer - Averlon