About Hop:
We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.
moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).
This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.
Website: https://moneyhop.co/">https://moneyhop.co/
About Individual
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
General Skills
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Day-to-Day requirements
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals
Shubham Vishwakarma
Full Stack Developer - Averlon
About HOP Financial Services
Similar jobs
Candidate must have prior experience in B2B SaaS or Cybersecurity.
Candidate must have a minimum of 3+ years of experience selling to the US market.
Candidate must have a proven track record of closing mid-market and enterprise-level deals in a SaaS environment.
Candidate must have experience managing and achieving $300K–$500K annual revenue targets.
Candidate must have strong exposure to the full sales cycle, with emphasis on outbound acquisition and pipeline ownership.
Candidate must be a high-agency, self-driven operator with consistent quota attainment.
Candidate should not have any employment gap longer than 3 months
Websites.co.in lets micro businesses build a functional website in about
15 minutes. We serve nearly 4 million users across 190 plus countries with support for 98 languages. The app holds a 4.5 rating based on nearly 50,000 reviews.
Role overview, full time, salary range 2.5 to 5 LPA.
- Run Meta Ads and Google Ads end to end, including planning, targeting, budgeting, optimisation and reporting.
- Improve ROAS with structured experiments, clear control of CAC and steady optimisation of CTR and conversion rates.
- Manage performance marketing across paid funnels while owning the full social media execution cycle.
- Build monthly content calendars aligned with paid campaigns.
- Track campaign data, identify drop offs and adjust strategy based on performance.
- Work with design, sales and product to keep messaging consistent and output steady.
- Mandatory experience in SaaS marketing with proven results in scaling paid acquisition and improving ROAS.
Job Title: Technical Project Manager
Location: Indore
Experience Required: 5 to 10 years
Job Type: Full-time | On-site
Must-Have Skills:
- Strong experience in hands-on coding
- Proven experience in software development before moving into a project management role
- Understanding of system architecture, APIs, databases, and cloud technologies
Key Responsibilities:
- Lead end-to-end project delivery for web and software development projects
- Collaborate with cross-functional teams: developers, designers, QA, and stakeholders
- Write/review code when necessary to support the team or troubleshoot issues
Good communication skills
Good to have Hadoop and spark
Hands on with Apache kafka and confluence kafka
Google AnalyticsThis job position will be placed under the BPO Marketing and Communication Unit of the Company.
We are looking for a Paid Media Specialist who will own and manage various paid social campaign platforms specifically on Google, Facebook, YouTube and Tiktok, from marketing brief, to execution, with a proven track record of campaign management, budget management, performance reporting, forecasting and competitive analysis and more.
Essential Duties & Responsibilities:
● Work in a Business Process Outsourcing (BPO) Module providing marketing solutions to different local and international clients and Business Development Units.
● Plan, manage, optimize and execute paid social campaigns and programs to drive right messaging to the right audiences on the right platform to maximize conversions while minimizing cost per acquisition ● Data Analysis: Analyze player data to identify trends, improve the player experience, and make data-driven decisions for the casino's operations.
● Strategize and execute integrated paid media campaigns that use multiple channels including but not limited to Google, LinkedIn, Facebook, and Tiktok displays programmatic and more to drive conversions across all phases of the customer journey
● Marketing and Promotions: Collaborate with the marketing team to plan and execute promotional campaigns to attract and retain players.
● Data driven decision making to optimize and execute paid campaigns to drive quality leads in turn helping improve sales velocity
● Collaborate with Marketing and Sales team to strategize, architect, deploy and track digital campaigns that drive performance
● Reporting: Generate regular reports on key performance indicators, financial metrics, and operational data to assess the casino's performance.
● Develop A/B Testing plans for end-to-end Paid media campaigns by applying growth hacking mentality to improve customer engagement
● Support executing content promotions and distribution with digital channels
● Experimenting with new or existing digital channels and trying out new tactics that contribute to a strong ROI
● Analyze the efficiency of each digital channel based on KPIs for continuous improvement
The specific responsibilities and requirements for a Paid Media Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.
Salary Php80,000 - Php100, 000
Work Experience Requirements
● At least 3-5 years of experience in Paid Media with hands on experience
● Excellent understanding of customer’s playing behavior as it pertains to the web
● Proven track record
● Must be able to use paid media tools
● Strong experience with Google Analytics or similar tracking tool
● Strong analytical, interpersonal, and communication skills
● Excellent ability to collaborate cross functionally
● Strong ability to prioritize work and projects based on short and long-term needs
● Exceptional verbal & written communication skills, especially the ability to think on your feet
● Must be willing to report onsite in Cambodia
- Give clear and accurate information about the current immigration laws & policies.
- Provide a fair and neutral evaluation of a candidate's profile.
- Provide insights into the options available so as to enable the candidates & their family makes an educated choice & the right decision.
- Provide a personal global career strategy customized to your needs.
- Promote the company's products and services.
- Meet the assigned targets.
Javascript
Ruby on Rails (ROR)
React NativeThe agency is helmed by top-notch BITSians and are building a razor smooth APP.
We are looking for smart 0-1 yr experienced folks to intern with us, learn the platform and contribute with path to full-time PPOs for deserving candidates. The agency will be available for support and training.
About the Role:
We are hiring VP of aggregation to manage and expand large fleet of partnered ambulances. He must possess excellent organisation, time management and prioritisation skills. The individual should be good problem solver and able to smoothly handle multiple critical tasks and consistently deliver against hard deadlines.
Job Responsibilities:
-
Develop and execute strategy to onboard more ambulance vendors
-
Maintain good vendor relationships and timely billing
-
Standardise vehicle quality, conduct regular audits and tech integrations
- Work on issues faced by patients with partnered ambulances
The candidate should have:
- Three years of experience managing aggregation-model multi-city operations, ideally in fast-paced organisations.
- Strong attention to detail, history of delivering zero-defect output, and comfort with ambiguity in an ever-changing environment
- Ability to adapt with humility and resilience
- A passion for the mission of HelpNow
React Native
React.js
AngularJS (1.x)Javascript
MongoDB• Coordinate cross-functionally to ensure project meets business objectives and compliance standards.
• Support test and deployment of new products and features.
• Design and implementation of continuous integration and deployment
• Ensuring responsiveness of application.
• Seeing through a project from conception to finished product.
• Meeting technical and consumer needs.
Requirements-
• At least 8 years of experience with Full stack JavaScript technologies and Majorly in to React Js .
• To work with a cross-functional software development team on highly visible strategic projects as an expert level individual contributor to the coding tasks assigned.
• Extensive HTML5, CSS, Javascript experience with at least 3 end to end projects
• Serverless Software development experience Node.js
• Front end Frameworks: React, React Native / Angular / Vue
• Handle Projects and teams single handedly.
• Strong technical and system analysis skills.
• Hands on experience with React Native, PHP Laravel and NodeJS.
• Hands-on experience in building cross-platform mobile apps using React Native
• Experience with either iOS or Android platforms is a must. Knowledge of two platforms is preferable.
• Solid understanding of Mobile application development life cycle
• Proficient in project management tools like Jira, ZOHO, etc
• Hands-on experience with Agile development practices & Agile, XP, or Scrum project methodologies
• Track record of building efficient, well-designed mobile/web applications.
• Ability to learn and apply new technologies quickly and self-directed.
• Thorough understanding of Object-Oriented principles (Analysis and Design).
• Full lifecycle development experience on large projects.
• Bachelor's degree in Computer Science (or a related field)
Skills sets and Perquisites-
• 8+ years of relevant work experience
• Experience in building products in React.js, Node.js and Mongodb
• Must have team management experience.
• Must have product management experience.
• Strong organizational and product management skills.
• Good problem solving skills.
Java
Angular (2+)
Amazon Web Services (AWS)
HTML/CSSJavascript- IMMEDIATE JOINEE
BA/BS degree in Computer Science or related technical field or equivalent work experience. MS degree is preferred. - 9+ years development experience in JAVA (using OO Design and Analysis, Design Patterns, etc.)
- High experience in Java 8 with hands on coding Required.
- 4+ years’ experience building highly scalable, distributed and reliable Restful Web Services using Spring, Jersey, etc.
- Should have knowledge on Cloud applications preferably on AWS.
- Knowledge on building Front end applications using JavaScript, AngularJS, HTML5, CSS3.
- Experience with relational DBs like MySQL and NoSQL Database like MongoDB, Solr/Lucene will be a plus.
- Experience with Tomcat, Jax-RS, REST, JPA, IntelliJ, Groovy, Hibernate is must.
- Experience with build technologies like Gradle, Jenkins will be a plus.
- Experience with Test Driven Development using TestNG/Junit testing frameworks.
- Experience working with version control like GIT.
- 8+ years (or more) experience shipping quality code
- 4+ years’ experience with leading frontend frameworks like Angular 1 to 8 or ReactJS, etc.
- Experience on Ionic Framework, Cardova
- Experience contributing front-end code to a publicly available, consumer-focused web application.
- Solid experience and understanding of HTML5, CSS3, and Javascript (vanilla JS and popular libraries like Underscore.js and jQuery)
- Experience with REST-based APIs
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon