About Hop:
We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.
moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).
This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.
Website: https://moneyhop.co/">https://moneyhop.co/
About Individual
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
General Skills
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Day-to-Day requirements
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals
Shubham Vishwakarma
Full Stack Developer - Averlon
About HOP Financial Services
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We are looking for a data-driven and proactive CRM & Performance Marketing Associate to strengthen customer engagement, retention, and full-funnel marketing for our premium lifestyle brands.
This role integrates CRM, email/WhatsApp marketing, automation, and performance marketing (Meta, Google, YouTube) to drive acquisition and loyalty.
You will report to the Marketing Manager and collaborate closely with the Operations and E-commerce teams.
Key Responsibilities:
1. CRM & Customer Retention
- Manage and segment customer data across Shopify, marketplaces (Amazon, Myntra, Tata CLiQ Luxury), and CRM platforms.
- Execute email and WhatsApp campaigns — automation, A/B testing, personalization, and performance tracking.
- Develop and manage loyalty, referral, and win-back programs to improve customer lifetime value (LTV).
- Integrate and optimize AI Chatbots for personalized engagement and lead nurturing.
2. Performance Marketing (Meta, Google, YouTube)
- Plan, execute, and optimize campaigns across Meta (Facebook/Instagram), Google Ads, and YouTube.
- Collaborate with internal and external teams for audience segmentation, creative testing, UTM setup, and reporting.
- Monitor and analyze KPIs including ROAS, CTR, CAC, and conversion rate, making data-backed optimization recommendations.
- Test audience clusters for premium segmentation.
- Align ad campaigns with CRM strategies to ensure consistent communication across channels.
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- Create integrated dashboards covering CRM and paid media performance.
- Track key engagement metrics such as open rate, CTR, repeat purchase rate, and campaign ROI.
- Provide insights to enhance customer journey mapping, funnel efficiency, and conversion pathways.
- Present monthly performance summaries and improvement recommendations.
4. Cross-Functional Collaboration
- Work with marketing, operations, and tech teams to synchronize CRM, automation, and digital marketing efforts.
- Coordinate with agencies or vendors for campaign execution, data sync, and CRM tool integration.
- Ensure brand consistency and premium positioning across all digital touchpoints.
Qualifications
- Bachelor’s degree in Marketing, Business, or related field.
- 3–5 years of experience in CRM and/or Performance Marketing for premium or lifestyle brands.
- Proficiency in CRM and automation tools (e.g., HubSpot, Brevo, Mailchimp, Zoho, Klaviyo).
- Working knowledge of Meta Ads Manager, Google Ads, and YouTube Campaign Manager.
- Strong analytical mindset; ability to interpret campaign data and make optimization decisions.
- Experience with Shopify, marketplaces (Amazon, Myntra, Tata CLiQ Luxury), and email workflows and automations.
- Excellent communication and coordination skills, with a premium brand sensibility.
mail updated resume with salary details-
email: etalenthire[at]gmail[dot]com
satish: 88O 27 49 743
Job Description: Paid Media Marketing Specialist (Web3/Crypto)
Location: Chennai (Work from Office)
Employment Type: Full-time
Role Overview
Looking for a Paid Media Specialist with Web3/Crypto experience to run paid campaigns, drive user growth, and manage ad strategies across crypto-focused platforms and mainstream channels.
Key Responsibilities
· Create and execute paid media strategies for Web3 projects.
· Run ads on crypto websites (CoinMarketCap, CoinGecko, DappRadar, etc.) and platforms like Google, Meta, X (Twitter), LinkedIn.
· Manage display ads, banner placements, and sponsored posts in crypto communities.
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· Collaborate with content/design teams for creatives and landing pages.
· Track and report campaign performance weekly/monthly.
· Stay updated on crypto ad policies and compliance.
· Explore partnerships with crypto influencers, Telegram/Discord communities.
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About the Role
We are looking for builders of the 1st order. You should get a rush from creating things from scratch and take pleasure in watching users try to tear them apart through sheer volume and strange, unthinkable use cases. And when it breaks, you are to — make everything smooth, secure, and stronger than ever! If you inhale resilience and exhale code, apply now!
You will work closely with Product and AI Research to build features, tools, and scalable architecture As with any startup, responsibilities will vary frequently. You’ll wear multiple hats, and work across many different technologies, might talk to clients directly, and have an active say in the direction of our product. We want someone who is passionate about this type of environment!
What you’ll do
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- Bind our front and back end services together.
- Deliver maintainable and high-quality code
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We are looking for:
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- Extremely self-motivated and autonomous.
- Strong data structures and algorithm skills
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- Strong knowledge of Microservices architectural patterns
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Strong preference for IIT /NIT/ BITS passouts passing out between 2014 and 2015 and experience in major tech product companies (unicorns, well funded startups of good repute - series A and above funded).
Note*: 6 years or above experience is mandatory
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PostgreSQL
Go Programming (Golang)
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Location: Pune, India (Initially Remote Due to COVID 19)
About the Organization:
It is one of the most exciting Bay Area Product Driven Organization in Logistics industry supporting more than 30,0000 customers.
As a software engineer on the Backend team, you will be building and owning backend services and infrastructure that power our core products. We strive for high standard of engineering quality while solving unique hardware as well as software challenges. You will have high impact roles at a relatively small company for our user base. You thrive in fast-paced, unstructured environments that require you to wear many hats and think on your feet.
What we are looking for?
- 4+ years of software engineering experience
- 2+ year of experience in Python/Django or Go
- Familiarity with Node.JS is a plus
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- Free lunches
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CodeIgniter
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182 Central Ave, 3, London, Ontario N6A 1M7, CA
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Must have experience in . ASP.Net MVC, NET Core, C#, JavaScript, JQuery, SQL
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*Revise, update, refactor and debug code to improve existing software
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Full Stack Developer - Averlon