Cutshort logo
HOP Financial Services logo
Customer Support executive
Customer Support executive
HOP Financial Services's logo

Customer Support executive

Shreya Dubey's profile picture
Posted by Shreya Dubey
1 - 2 yrs
₹3L - ₹4L / yr
Bengaluru (Bangalore)
Skills
Customer Support
Customer Service
Communication Skills
Corporate Communications

About Hop:


We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.


moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).


This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.


Website: https://moneyhop.co/">https://moneyhop.co/



About Individual

 

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.

 

 

General Skills

  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Day-to-Day requirements

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Assist with placement of orders, refunds, or exchanges
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Place or cancel orders
  • Suggest solutions when a product malfunctions
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Handle changes in policies or renewals
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About HOP Financial Services

Founded :
2018
Type :
Products & Services
Size :
20-100
Stage :
Raised funding

About

Full-stack global banking solution for Indian millennials. Save, Invest, Borrow, and Spend with moneyhop.
Read more

Connect with the team

Profile picture
Shreya Dubey
Profile picture
Shreya Dubey

Company social profiles

N/A

Similar jobs

Wissen Technology
at Wissen Technology
4 recruiters
Tony Tom
Posted by Tony Tom
Bengaluru (Bangalore)
2 - 5 yrs
Best in industry
uipath
skill iconPython
NumPy
pandas

We are seeking a talented UiPath Developer with experience in Python, SQL, Pandas, and NumPy to join our dynamic team. The ideal candidate will have hands-on experience developing RPA workflows using UiPath, along with the ability to automate processes through scripting, data manipulation, and database queries.

This role offers the opportunity to collaborate with cross-functional teams to streamline operations and build innovative automation solutions.

Key Responsibilities:

  • Design, develop, and implement RPA workflows using UiPath.
  • Build and maintain Python scripts to enhance automation capabilities.
  • Utilize Pandas and NumPy for data extraction, manipulation, and transformation within automation processes.
  • Write optimized SQL queries to interact with databases and support automation workflows.

Skills and Qualifications:

  • 2 to 5 years of experience in UiPath development.
  • Strong proficiency in Python and working knowledge of Pandas and NumPy.
  • Good experience with SQL for database interactions.
  • Ability to design scalable and maintainable RPA solutions using UiPath.
Read more
Wissen Technology
at Wissen Technology
4 recruiters
Shrutika SaileshKumar
Posted by Shrutika SaileshKumar
Bengaluru (Bangalore)
8 - 12 yrs
Best in industry
Microservices
06692
Multithreading
Investment banking
Financial services
+5 more

Job Title: Lead Java Developer

Location: Bangalore

Experience: 8-12 years (only)

Job Overview:

We are looking for a highly experienced Java / Backend Developer with a strong background in investment banking/trading/brokerages to join our team. The ideal candidate will have extensive experience in developing front office and middle office systems which require high availability, high reliability and low latency/high throughput performance profiles.

Skills & Qualifications:

  • 8 to 12 years of experience in Java development, with at least 4 years in the investment banking/financial services domain.
  • Strong knowledge of Java, Spring Framework, RESTful web services.
  • Hands-on experience with AWS Cloud and related services. Knowledge of Kubernetes is a plus.
  • Solid experience with Kafka and/or messaging protocols.
  • Familiarity with SQL databases (e.g., Postgres/Oracle).
  • Strong problem-solving skills and ability to work in a team.
  • Ability to understand and work with distributed systems / microservices architecture.
  • Solid written and verbal communication skills to interface with other technology and business stakeholders.


Read more
Logistics & Supply Chain Network Platform
Logistics & Supply Chain Network Platform
Agency job
via Jobdost by Sathish Kumar
Bengaluru (Bangalore)
2 - 4 yrs
₹10L - ₹14L / yr
skill iconAngular (2+)
skill iconAngularJS (1.x)
  • Excellent front end/UI skills (JS, HTML, Angular)
  • Understanding of nodeJS, server-side technologies,exposure to databases.
  • Deep knowhow of data structures, algorithms.
  • Hands on development across technologies.
Read more
MNC
MNC
Agency job
via Fragma Data Systems by Harpreet kour
Bengaluru (Bangalore)
3 - 5 yrs
₹10L - ₹14L / yr
skill iconPython
SQL
  • Hands on Work experience as a Python Developer
  • Hands on Work experience in SQL/PLSQL 
  • Expertise in at least one popular Python framework (like Django, Flask or Pyramid)
  • Knowledge of object-relational mapping (ORM)
  • Familiarity with front-end technologies (like JavaScript and HTML5)
  • Willingness to learn & upgrade to Big data and cloud technologies like Pyspark Azure etc.
  • Team spirit
  • Good problem-solving skills
  • Write effective, scalable code
Read more
Sizzle
at Sizzle
1 recruiter
Vijay Koduri
Posted by Vijay Koduri
Remote, Bengaluru (Bangalore)
0 - 3 yrs
₹1L - ₹2L / yr
Twitter
Instagram
Social Media Marketing (SMM)
Sales
Gaming
+2 more

Sizzle is an exciting new startup that’s changing the world of gaming.  At Sizzle, we’re building AI to automate gaming highlights, directly from Twitch and YouTube streams. 


For this role, we're looking for someone that ideally loves to watch video gaming content on Twitch and YouTube. Specifically, you will help reach out to gaming streamers via social media, discord, and direct messaging. You will educate them on our service and help in getting them signed up.


You will:

  • Create social media posts targeting streamers
  • Handle direct outreach to gaming streamers (e.g. direct message) on Twitter, Discord, TikTok, Instagram or other channels
  • Can access all social media sites without restrictions
  • Help with other marketing tasks as directed

You should have the following qualities:

  • Gamer that plays a lot of games and watches a lot of streamers
  • Very well-versed in social media
  • Has excellent written English and knows how to write exciting posts
  • Is involved in community management, especially Discord
  • Enjoys cold outreach and generating interest in a new product
  • Has a good attitude
  • Willing to work hard and deliver results

Work Experience:  0 years to 3 years


About Sizzle

Sizzle is building AI to automate gaming highlights, directly from Twitch and YouTube videos. Sizzle works with gaming streamers and esports teams and leagues to help them manage their social channels. Sizzle is available at http://www.sizzle.gg/" target="_blank">www.sizzle.gg.
Read more
They are a new lender- the first API delivers Real-time. FA1
They are a new lender- the first API delivers Real-time. FA1
Agency job
via Multi Recruit by Ragul Ragul
Mohali
4 - 8 yrs
₹25L - ₹30L / yr
skill iconNodeJS (Node.js)
Node Js Developer
Backend Developer
  • You’ve been building web applications professionally for 4+ years
  • You’re proficient in NodeJS, TypeScript, MySQL, and MongoDB
  • You possess strong OOP and design pattern knowledge
  • Familiar with modern engineering practices: Code Reviews, Continuous Deployment, Automated Testing, etc
  • You write understandable, testable code with an eye towards maintainability and experience with TDD (Test Driven Development)
  • You have the ability to build RESTful APIs
  • Explaining complex technical concepts to designers, support team, and fellow engineers is not a problem for you
  • Well versed with the fundamentals of computer science and distributed systems
  • Frontend experience; (Good to have) Angular
  • Start-up experience, preferably a tech start-up
  • Open-Source contributor
  • You have experience with other programming languages -- e.g., Python, Ruby, PHP, Go, C, etc.
  • Passionate about/experienced with open source and developer tools
  • You have a bachelor's degree in Computer Science, Engineering, or related field, or equivalent training, fellowship, or work experience


Qualifications

  • BE/ B. Tech/ MSc/MTech
  • Candidate should possess the degree from a recognized University/ Institution only

 

 

Read more
Texple Technologies
at Texple Technologies
1 recruiter
Dhawal M
Posted by Dhawal M
Remote only
3 - 5 yrs
₹3L - ₹5L / yr
Sales
IT Sales
Business Development
Field Sales
Telesales
+3 more

Business Development Executive

 

We are looking for an energetic, well-spoken business development executive to contribute and join the growth of our company.

 

Business Development Executive Responsibilities:

  • Familiarizing yourself with all services offered by our company.
  • Conducting market research and identifying potential clients.
  • Procuring new clients through direct contact, word-of-mouth, referrals, cold calling, email campaigns, and social media campaigns
  • Write a pitch for email and social media 
  • Schedule appointments with interested clients
  • Crafting business proposals and contracts to draw in more revenue from clients.
  • Collating and maintaining client information in the database.

Business Development Executive Requirements:

  • Experience with lead generation and prospect management
  • Able to professionally and confidently communicate with C-Level Executives
  • 3 - 5 years of relevant work experience in business development or similar field preferred.
  • Extensive sales experience.
  • Intuitive and insightful, particularly regarding human behavior.
  • Ability to generate revenue by identifying pain points and suggesting suitable services.
  • Great networking skills.
  • Demonstrated and proven sales track record

Nice to Have

  • Degree in marketing, business administration, or similar.
  • Strong IT Skills and knowledge of Cloud

Perks and Benefits 

  • Unparallel incentives!
  • Growth (Guess what? You need not wait for a year to grow. Perform Well, Grow
  • Soon!)
Read more
NotchUp
at NotchUp
1 recruiter
Pallavi Daswani
Posted by Pallavi Daswani
Remote only
0 - 1 yrs
₹1.5L - ₹2L / yr
Operations
Back office
Telecommunications skills
Communication Skills
Operations management
1. Following up with leads for setting up trials
2. Cold calling to potential leads
3. Handling a trial from end to end – scheduling, emailing, following up, technical checks
4. Rescheduling of missed trials
5. Any other ad hoc operations work as per requirement

We are looking for candidate with
1. Availability between 10am-8pm
2. Sincerity and perseverance
3. Attention to detail
4. Communication - Strong English speaking skills
5. Self-motivated with a results-driven approach
Read more
Sunmobility
at Sunmobility
1 video
4 recruiters
Malvika Ohri
Posted by Malvika Ohri
Bengaluru (Bangalore)
0 - 3 yrs
₹3L - ₹6L / yr
skill iconAndroid Development
skill iconJava
SDK
skill iconPython
Android Developer Sun Mobility is looking for motivated, passionate, and inventive Android developer who can jump in and take ownership of our newest Android projects. Someone who can actively collaborate with our engineering team in building apps contribute to our newest android projects. If you Love to keep up with new technologies relating to mobile and web this opportunity is for you. Requirements B.Tech Computer Science Engineering/IT, B.Sc. /Computer Application/IT or BCA Ability to handle multiple projects simultaneously Good hold on operating system concepts and data structure & Very strong logical skills. Knowledge in software development, Android skills development, Android app development, Android SDK Ability to communicate with people of varying levels of technical ability Comfortable learning independently and asking for help
Read more
6Simplex
at 6Simplex
1 recruiter
6Simplex Butler
Posted by 6Simplex Butler
Nagpur
2 - 7 yrs
₹3L - ₹5L / yr
skill iconJavascript
Object Oriented Javascript (OOJS)
Dojo Toolkit
The right candidate for a JavaScript Developer position at 6Simplex must have Ability to design modular client side application architectures. Strong knowledge of software engineering principles, frameworks, web technologies, W3C standards, and JavaScript based UI design patterns Experience using Web 2.0 technologies including HTML5, JavaScript, CSS, AJAX. Experience consuming back end services with JavaScript AJAX clients using JSON. Familiarity with JavaScript AMD based module loaders and front-end build tools Ability to use HTML5 based features such as Canvas, Web Workers, WebDB, WebGL, File System. An unexplainable urge to strictly follow JavaScript coding standards Good understanding of code versioning tools, such as Git, and ability to use code repository services in daily work Good understanding of browser rendering behavior and performance Experience using at least one major JavaScript toolkit (such as Dojo, jQuery, extJS) Some idea as to why folks are crazy about all those JS frameworks (Backbone, AngularJS) Huge interest in building visualizations (D3, OpenLayers/Leaflet) Good verbal and written communication skills in English and verbal skills in Hindi Ability to explain things to technical and non-technical audiences Motivation to be a self-directed team player who thrives in a frequently changing environment Curiosity about all things Design A preference for a positive and healthy work environment At 6Simplex, a Javascript Developer will be responsible for Implementing front end visual and interactive elements of web applications, supported by back-end services. Ensuring the technical feasibility of UI/UX designs created by the team and translating them into functional user interfaces, ensuring cross browser compatibility and performance Building reusable JavaScript libraries Following JavaScript coding standards and building appropriate unit tests, integration tests and deployment scripts for applications or APIs Optimizing applications for maximum speed and scalability Collaborating with other team members and stakeholders Communicating regularly with the clients and project teams to report progress on development efforts Contributing to continuous improvement of products by suggesting enhancements to user interface and application architecture or use of new technologies
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos