About Hop:
We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.
moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).
This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.
Website: https://moneyhop.co/">https://moneyhop.co/
About Individual
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
General Skills
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Day-to-Day requirements
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals
About HOP Financial Services
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Roles and Responsibilities:
1.Must have good analytical and problem solving skills.
2.Works as a Project Manager and reports directly to CTO/ VP
3.Manage daily/weekly scrums.
4.Able to perform and follow coding standards.
5.Perform R&D tasks if assigned and communicate with the Designer and UI team.
6.Taking leadership responsibilities and handling the team well
We are seeking a highly skilled and experienced MERN (MongoDB, Express.js, React, Node.js) Stack Developer to join our dynamic development team. As a MERN Stack Developer, you will be responsible for designing, developing, and maintaining scalable web applications using the MERN stack framework.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Expertise in backend programming with Node.js and MongoDB.
- Experience with React.js and redux.
- Material UI and 3rd party libraries.
- Experience with clean code writing practices like avoiding callback hell like promises, async.
- Thorough understanding of Node.js and its core principles.
- Experience with popular React.js workflows (such as Flux or Redux).
- Familiarity with newer specifications of ECMAScript.
- Experience with data structure libraries (e.g., Immutable.js).
- Familiarity with RESTful APIs.
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Familiarity with modern front-end builds pipelines and tools.
- A knack for benchmarking and optimization.
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial).
Responsibilities:
- Build Node.js APIs using microservices.
- Rewriting backend code with microservices architecture & Unit tests.
- Developing new user-facing features using React.js.
- Building reusable components and front-end libraries for future use.
- Translating designs and wireframes into high-quality code.
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers.
If you are a passionate MERN Stack Developer looking for an exciting opportunity to work on challenging projects and be part of a talented team, we would love to hear from you. Please submit your application, including your resume and portfolio, highlighting your relevant experience and projects.
Good experience in programming Microsoft C# (preferred) and/or Visual Basic.NET, ADO.Net, and ASP.Net 2.0, .Net 4.5 framework or .net core 2.1 and above
Must have experience In SQL and Agile/Scrum
Nice to have experience in AWS or Azure
Responsibilities:
. Handling/Maintaining Client Relations and communication
.Creative and innovative concerning Idea Generation for all kinds of branding activities for the client
· Excellent knowledge of branding and promotional activities for all leading social media platforms such as Facebook, Twitter, Instagram, LinkedIn etc.
· Assist with the planning of marketing strategies to help drive traffic and engagement to the website
· Produce content for social media channels such as Facebook, Twitter, Instagram, LinkedIn, Pinterest etc.
· Keep up to date with any social media trends
· Track social media influencers
· Ensure you produce a consistent brand message,captions , and content across all the social media channels
· Regularly monitor competitor social media sites and create competitor analysis reports
· Contribute to the company blog
· Assist with social media performance reports
· Engage with social media users and respond to any mentions over Facebook, Twitter, Instagram, LinkedIn, Pinterest etc.
· Writing effective SEO content for blogs, websites and social media accounts.
· Coordination with the digital marketing team to report findings and recommendations.
Qualifications:
· Graduates with a minimum of 3-4 years of experience.
· Outgoing and easy to work with.
· Substantial social media presence.
· Ambitious and hardworking.
· Knowledge of tools for designing and video editing is an added advantage.
· Excellent communication skills
Relevant experience in determining a target audience and how to cater to unique marketing campaigns to capture their attention.
> Strong knowledge of the Lightning framework
> Experience working with Sales or Service Cloud, Community Cloud, Marketing Cloud
> Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration
> Working knowledge on continuous integration, working with repositories (e.g. Git)
> Should have the experience to design the data flow and work with any ETL or data loader
Company Description
At Bungee Tech, we help retailers and brands meet customers everywhere and, on every occasion, they are in. We believe that accurate, high-quality data matched with compelling market insights empowers retailers and brands to keep their customers at the center of all innovation and value they are delivering.
We provide a clear and complete omnichannel picture of their competitive landscape to retailers and brands. We collect billions of data points every day and multiple times in a day from publicly available sources. Using high-quality extraction, we uncover detailed information on products or services, which we automatically match, and then proactively track for price, promotion, and availability. Plus, anything we do not match helps to identify a new assortment opportunity.
Empowered with this unrivalled intelligence, we unlock compelling analytics and insights that once blended with verified partner data from trusted sources such as Nielsen, paints a complete, consolidated picture of the competitive landscape.
We are looking for a Big Data Engineer who will work on the collecting, storing, processing, and analyzing of huge sets of data. The primary focus will be on choosing optimal solutions to use for these purposes, then maintaining, implementing, and monitoring them.
You will also be responsible for integrating them with the architecture used in the company.
We're working on the future. If you are seeking an environment where you can drive innovation, If you want to apply state-of-the-art software technologies to solve real world problems, If you want the satisfaction of providing visible benefit to end-users in an iterative fast paced environment, this is your opportunity.
Responsibilities
As an experienced member of the team, in this role, you will:
- Contribute to evolving the technical direction of analytical Systems and play a critical role their design and development
- You will research, design and code, troubleshoot and support. What you create is also what you own.
- Develop the next generation of automation tools for monitoring and measuring data quality, with associated user interfaces.
- Be able to broaden your technical skills and work in an environment that thrives on creativity, efficient execution, and product innovation.
BASIC QUALIFICATIONS
- Bachelor’s degree or higher in an analytical area such as Computer Science, Physics, Mathematics, Statistics, Engineering or similar.
- 5+ years relevant professional experience in Data Engineering and Business Intelligence
- 5+ years in with Advanced SQL (analytical functions), ETL, Data Warehousing.
- Strong knowledge of data warehousing concepts, including data warehouse technical architectures, infrastructure components, ETL/ ELT and reporting/analytic tools and environments, data structures, data modeling and performance tuning.
- Ability to effectively communicate with both business and technical teams.
- Excellent coding skills in Java, Python, C++, or equivalent object-oriented programming language
- Understanding of relational and non-relational databases and basic SQL
- Proficiency with at least one of these scripting languages: Perl / Python / Ruby / shell script
PREFERRED QUALIFICATIONS
- Experience with building data pipelines from application databases.
- Experience with AWS services - S3, Redshift, Spectrum, EMR, Glue, Athena, ELK etc.
- Experience working with Data Lakes.
- Experience providing technical leadership and mentor other engineers for the best practices on the data engineering space
- Sharp problem solving skills and ability to resolve ambiguous requirements
- Experience on working with Big Data
- Knowledge and experience on working with Hive and the Hadoop ecosystem
- Knowledge of Spark
- Experience working with Data Science teams
Deliverables
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Web page wireframes and designs
-
Web page image selection and prep (cropping, editing, etc.)
-
Email template design
-
Email image selection
-
eBook layout and image selection
-
Infographic design / layout
-
Customer story image selection/prep
-
Image ads design and resizing
-
Motion graphic ads design and resizing
-
Social post prep
-
Powerpoint deck clean-up and formatting
-
Print signage and other collateral
Responsibilities and skill sets
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Fluency with the Adobe Creative Suite, Figma, and Microsoft Office
-
Create clean, modern designs that follow Sprinklr brand guidelines and visual systems, and engage sophisticated B2B audiences
-
Design effectively across multiple mediums, including publication, digital, and motion
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Bring technical topics to life in a clear, compelling, and human way
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Appropriately integrate icons, photography, and illustrations
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Adhere to templates and best practices for all asset types
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Managing a high volume of projects, adhering to deadlines, and proactively asking questions as needed
Required experience
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Degree in Graphic or Digital Design, Graphic Arts, or related field
-
3+ years of in-house or agency design experience, including time with B2B or SaaS companies
-
Ability to share high-quality work samples is a must
-
Experience working in a remote Center of Excellence and/or for a global company highly preferable
Skillsets:
• Minimum 5-8 years Proven work experience in software quality assurance
• 3-5 Years of Experience as a SW/AT developer using C#
• Solid knowledge With C# codding.
• Strong knowledge of software QA methodologies, tools and processes
• Strong Experience in writing clear, concise and comprehensive test plans and test cases
• Hands-on experience with automated testing tools
• Experience in Non-functional testing
• Experience working in an Agile/Scrum development process
• Thorough Understanding of Software Development Life Cycles
Cloud Platform Developer:
- 8 to 12 years of platform development experience with good knowledge on any virtualized platform (VMware ESXi, Linux KVM, Openstack, AWS, etc)
- Candidate must understand how to instantiate/provision/package VMs on cloud platforms – OVF/OVA, qcow2, etc.
- Strong in Shell and Python scripting; Knowledge of Apache Maven is plus.
- Knowledge of Ansible or Terraform will be useful
- Knowledge of Rift.io / Open source MANO / Restful APIs will be plus
- Good knowledge of Linux OS fundamentals – IPCs (sockets, shared memory, etc), multi-threading, Semaphores, IP routing, etc.
- Experience of working in an agile software development environment is critical
- Exposure to multiple aspect of product lifecycle process including requirement gathering, functional specification, design, development, testing, and maintenance.