About Hop:
We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.
moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).
This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.
Website: https://moneyhop.co/">https://moneyhop.co/
About Individual
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
General Skills
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Day-to-Day requirements
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals
Shubham Vishwakarma
Full Stack Developer - Averlon
About HOP Financial Services
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About Potentiam
Potentiam helps SME companies build world-class offshore teams. Our model is our locations and your dedicated staff under your control. Potentiam have offices in Iasi in Romania, Bangalore and Cape Town, home to large liquid pools of offshore talent working for international companies. Potentiam's management team have had over 15 years' experience in building offshore teams, and have specialist functional expertise to support the transition offshore in technology, finance, operations, engineering, digital marketing, technology and analytics. For decades corporations' scale has enabled them to benefit from the cost and skills advantage of offshore operations. Now SME companies can enjoy a similar benefit through Potentiam without any upfront investment.
Location : Bangalore ( Hybrid)
Skills
• Good experience in EPM platform tools, specially in Tagetik.
• Experience implementing CPM/EPM systems.
• Experience in end to end implementation is required.
• Experience in Financial Consolidation and troubleshooting.
• Excellent documentation skills, with the ability to write clear, concise technical and business documents.
• Experience of understanding in report building, setting up dimensions and hierarchy, ETL and UAT
Benefits and Perks
• Health Insurance
• Referral Bonus
• Performance Bonus
• Flexible Working options
Requirements:
• Bachelor’s degree in computer science, Engineering, or a related field.
• Strong understanding of distributed data processing platforms like Databricks and BigQuery.
• Proficiency in Python, PySpark, and SQL programming languages.
• Experience with performance optimization for large datasets.
• Strong debugging and problem-solving skills.
• Fundamental knowledge of cloud services, preferably Azure or GCP.
• Excellent communication and teamwork skills.
Nice to Have:
• Experience in data migration projects.
• Understanding of technologies like Delta Lake/warehouse.
Description
Industry- Beverages
Required Skills:team handling, Willingness to Travel, Defining the pricing strategy, Delivery of brand P&L Performance targets, Define brand positioning
Responsibilities for Brand Manager
With our Consumer at the heart, your key focus will be to:
- Build deep understanding of target consumer groups, across key geographies in India
- Own the Brand Purpose and define positioning for the brand. Drive communication development in line with Brand purpose and positioning.
- Identify the key market intelligence that will drive strategic business decisions
- Partner with Sales teams in achieving brand plans, and channel execution plans.
- Participate in defining the pricing strategy in close partnership with the commercial team.
- Secure sign-off from Regional Commercial Managers on the proposed Volume Budget and then own delivery of the plan, inspiring distributors, and commercial teams to execute the plan with excellence
- Be accountable for delivery of brand P&L performance targets. Closely monitor brand KPI's: Revenue / Profitability / Market Share & Equity
- Ensure measurement and evaluation & a learning plan to identify, codify and rollout successful brand growth drivers
- Oversee design and execution of selected brand assets
- Digitally savvy with social media expertise to lead digitalization of activities.
- Oversees development of all consumer-facing brand assets and activities during Annual Planning process and secure alignment with Regional Commercial Managers on all planned brand communication
- Develop Brand Playbooks and Templates for market use.
- Ensure all brand assets developed adhere to brand guidelines.
JavaJob Description:
- 5+ years of development experience
- Expertise in IBM MDM version 11.x (Advanced Edition) product, hands-on multiple implementation experience.
- Hands on experience with IBM MDM Customization using features which includes Extension, Addition, Business proxies, SDP, Match-Merge Rules, Event Manager, Notification
- Exposure to MDM Information Domains (Party, Agreement, Location)
- Expert Java, JEE development background with RSA/ RAD, Websphere, MDM Workbench, SOAP Web Services, XML, XSD, WSDL
- Intermediate knowledge of SQL, Joins, Triggers(DB2/Oracle)
- Working knowledge of concepts like Service Oriented Architecture (SOA) and how to use these with different types of integration technologies
Primary Skills
- Expertise in IBM MDM version 11.x
- Hands-on multiple implementation experience.
- Customization using features
- Expert Java, JEE development background
- Intermediate knowledge of SQL
Secondary Skills
- Working knowledge of concepts like Service Oriented Architecture (SOA) and how to use these with different types of integration technologies
- Ability to work both independently and as part of a team
DEPARTMENT Finance
COMPANY Project X
REPORT TO CEO
We are looking for a skilled financial accountant and analyst to maintain our financial records, including purchases, sales, receipts and payments.
Job duties include working closely with Accounting team to create and analyse financial reports and ensure legal requirements compliance, process accounts payable and receivable and manage invoices and tax payments. Our ideal candidate holds a Commerce degree and is familiar with accounting software packages, like Zoho, Tally ERP.
Ultimately, the responsibilities are to accurately record all day-to-day financial transactions of our company.
ABOUT COMPANY
Founded in 2020 by Tarang Sanghi, Project X is an innovation lab, based in Jaipur, RJ (India) at its stealth-startup phase.
Our lab's designed to create and launch new companies, products and services. It's invaluable in jump-starting novel ideas that can either disrupt or complement existing companies. We draw from our cross-functional expertise and collaborate to create these new offerings.
We come up with new ideas, execute them, and iterate until the idea is fully implemented. For more details: www.tarangsanghi.com
THE PROJECT(s)
The summary of the key project(s) they will be undertaking will come here.
Foundation accounts setup for new and upcoming ventures.
Complete all historic accounting records.
SCENARIO
Environment- Startup - You will be working in a startup environment.
Fresh / Established- You are the first person in the accounts team, and will be expected to set up the department.
AREA OF RESPONSIBILITIES
PLANNING
- Develops a system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures.
- Plan accounts strategy for all the group companies and units.
BOOKKEEPING
- Maintains historical records by filing documents.
- Maintain an accurate record of financial transactions.
- Maintains records of financial transactions by establishing accounts; posting transactions; ensuring legal requirements compliance.
- Maintains subsidiary accounts by verifying, allocating, and posting transactions.
- Maintain - Journal Vouchers, Ledger, Cashbook, Trading Account, P&L Account, and Balance Sheet.
- Reconciliation of accounts - Bank, and account reconciliation.
- Handle payroll in a timely manner
- Prepares financial reports by collecting, analysing, and summarising account information and trends.
- Monitor any variances from the projected budget.
- Increase productivity by developing automated reporting/forecasting tools.
Coordination with CA for filing of returns and audits.
Conducting daily banking activities
Contributes to team effort by accomplishing related results as needed.
COMPLIANCE
- Complies with central, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions.
ADDITIONAL SKILL SET (Financial Planner)
- Experienced in handling international purchase and sales.
- Advising on investment activities and provide strategies that the company should take
- Analyze costs, pricing, variable contributions, sales results and the company’s actual performance compared to the business plans.
Requirements
- Years of Relevant Experience- 5+
- Education & Work experience- We prioritize skills over degrees but Bachelor’s degree in accounting, finance, or related field.
- Software and Applications- Microsoft Excel- High Level Proficiency, Quickbooks, ZohoBooks, Tally ERP or other applications.
- Skills- Advanced Mathematical Skills, Strong fluency with Excel formulas and functions, Strong analytical and data gathering skills.
- Should have experience in: Handling accounting in a Group company and multi-business scenario example, e-commerce, consulting, hospitality, investments and VC.
- Qualities & Capabilities-
- Strong knack for details.
- Produce work with a high level of accuracy.
- Professionalism and organisation skills.
- Very procedure oriented.
- Tech friendly, and quick to learn.
Benefits
We offer competitive compensation and benefits.
About Whitehat Jr
WhiteHat Jr was created to solve the #1 gap in our school system today. Today, in the computer age, less than 1% of schools teach algorithmic thinking despite research indicating early years as the turning point for deep coding skills. WhiteHat Jr prepares kids 5-12 for this new world. Kids learn both the fundamentals of coding--logic, sequence, structure, algorithmic thinking - and experience the joy of creative expression in building animations, games and apps using code.
About the role
We’re seeking a qualified Sales Manager to sell Whitehat Jr’s product that our customers have grown to rely on. The Sales Manager will utilise their skills to generate high quality leads, build a strong relationship with customers and close deals. The ideal candidate will be a quick learner with strong negotiating skills, and demonstrate the ability to showcase our offerings in a compelling way.
Role details (please read)
Scope: Exceed targets for New Sales, Referrals or Renewals, in an individual contributor role
Work Location: Remote online work until offices reopen, candidate may be based anywhere in India
Working days: 6 working days with 1 day-off which may be during week
Shifts (subject to change): shift start hour will be after 6 AM and shift end hour before 12 midnight
Mandatory Language Fluency: English, Hindi
Laptop/Wi-fi: candidates to use their own laptops, wi-fi will be reimbursed
Additional Compensation: If applicable, this will be decided basis your allocated shift after you join
Qualifications
- Proven B2C Sales track record of exceeding targets, >2 years of Sales experience
- Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment
- Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
- Ability to counsel a parent for the child's future
- Comfortable with changing shift timings so that we may serve our customers better
- Graduation is not mandatory for candidates with minimum 6mnths of experience
- Graduation & MBA fresher can apply
- Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and powerpoint
Responsibilities
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Management and resolve customer complaints
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Manage calls and respond to customer’s email
- Provide product and services information to customers
- Approach expected customers and give a presentation on current projects and services
- Research required information using available resources
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
Qualifications and skills:
- Proficient in relevant computer applications
- 2-3 years of experience in a call center environment
- Knowledge of customer service practices and principles
- Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)
- Ability to handle the stressful situation appropriately
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Full Stack Developer - Averlon