About Hop:
We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.
moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).
This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.
Website: https://moneyhop.co/">https://moneyhop.co/
About Individual
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
General Skills
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Day-to-Day requirements
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals

About HOP Financial Services
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Responsibilities:
- Understanding the flow of code and how it interacts with different components.
- Understanding project documents, customer demands, and product objectives to create and execute test cases.
- Setting up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests.
- Investigating customer problems referred to you by the technical support team, testing bugs, and creating and managing bug reports.
- Handling technical communications and understanding the customers' systems.
- Working with deployments teams, resolving level issues for systems, coordinating on product design, and offering inputs on the testability of functional elements and product designs.
- Noting all testing actions you have performed in daily and weekly reports.
- Analyzing and disintegrating software systems and coordinating with other teams to enhance the overall design.
- Researching test tools, methodologies, and trends and upgrading existing practices and processes.
- Managing the final quality on production release.
Eligibility Criteria:
Exp- 4-7 years
Notice period- Currently Serving
Mode of Work- Hybrid
Must have skills:
- Should have good hands on Java (spring, DSA and Problem Solving)
- Experience in API Testing- Rest Assured
- Experience in Selenium
**Job Description:**
1. We are looking for at least 3 to 6 years of experience and have infosec certifications CISSP ,Data Security ,CISA,Cloud security,Security montioring&incident response,ECSA, or relevant proven experience in Setting up ,executing Infosec processes for organisations using policies and technologies.
2. Must have understanding and experience in SaaS technology and setting & enhancing up infosec policies and controls to secure cloud infra,data of saas ,IT infra, Code practices. with respect to NIST,SOC2,ISO 27000 series,CIS, MITRE,GDPR,OWASP,SANS frameworks.
3. Specialized on GRC (to carry required compliance certifications one by one needed for SaaS )as well as able to do ground work with respect to technical Setup, execution of the infosec related controls & activities such as Vulnerability assessment, SIEM & incident response, Cloud security, Data security in SaaS with respect insider data theft and outsider exploitation, code security ,pen testing and able to present it to management etc.

Work closely with different Front Office and Support Function stakeholders including but not restricted to Business
Management, Accounts, Regulatory Reporting, Operations, Risk, Compliance, HR on all data collection and reporting use cases.
Collaborate with Business and Technology teams to understand enterprise data, create an innovative narrative to explain, engage and enlighten regular staff members as well as executive leadership with data-driven storytelling
Solve data consumption and visualization through data as a service distribution model
Articulate findings clearly and concisely for different target use cases, including through presentations, design solutions, visualizations
Perform Adhoc / automated report generation tasks using Power BI, Oracle BI, Informatica
Perform data access/transfer and ETL automation tasks using Python, SQL, OLAP / OLTP, RESTful APIs, and IT tools (CFT, MQ-Series, Control-M, etc.)
Provide support and maintain the availability of BI applications irrespective of the hosting location
Resolve issues escalated from Business and Functional areas on data quality, accuracy, and availability, provide incident-related communications promptly
Work with strict deadlines on high priority regulatory reports
Serve as a liaison between business and technology to ensure that data related business requirements for protecting sensitive data are clearly defined, communicated, and well understood, and considered as part of operational
prioritization and planning
To work for APAC Chief Data Office and coordinate with a fully decentralized team across different locations in APAC and global HQ (Paris).
General Skills:
Excellent knowledge of RDBMS and hands-on experience with complex SQL is a must, some experience in NoSQL and Big Data Technologies like Hive and Spark would be a plus
Experience with industrialized reporting on BI tools like PowerBI, Informatica
Knowledge of data related industry best practices in the highly regulated CIB industry, experience with regulatory report generation for financial institutions
Knowledge of industry-leading data access, data security, Master Data, and Reference Data Management, and establishing data lineage
5+ years experience on Data Visualization / Business Intelligence / ETL developer roles
Ability to multi-task and manage various projects simultaneously
Attention to detail
Ability to present to Senior Management, ExCo; excellent written and verbal communication skills
Overview
At Quizizz, we are building engaging learning experiences for teachers and students. Our mission is to motivate every learner and help them achieve their true potential. We are among one of the fastest-growing Edtech platforms globally and are currently used by 80% of the US schools every month, serving over 70M monthly actives around the world. Our goal is to reach every classroom around the world.
Quizizz has a passionate user base—We have organically reached this scale. Our NPS is 82 and our users love and deeply care about the platform. Check out our https://twitter.com/search?f=tweets&vertical=default&q=quizizz&src=typd" target="_blank">Twitter page to see all the love shared by our users.
We are a venture-backed and profitable company creating a meaningful impact in K-12 education. We are a small, passionate, global team working on challenging problems to improve education. Look forward to using the latest technologies, fast development, and interacting with users to build delightful product experiences.
What the future holds
- You will architect, build, scale, backend system that powers our applications which are loved and used by millions of learners every day.
- You will work closely with a cross-functional team consisting of strategy, design, development, and program managers to determine how to design scalable backend systems and APIs to meet their needs.
- You possess a passion for improving techniques, processes, tracking, and continuously improving our engineering practices.
Requirements
- You will be utilizing technologies like Redis and Websockets to create a high-reliability, low-latency API that will handle massive multiplayer sessions.
- You will be building a database layer using MongoDB to efficiently store/retrieve large amounts of data.
- You will be setting up suitable backup and redundancy measures for maintaining 100% uptime for all our mission-critical services.
- You will be logging all data, and setting up jobs to generate analytics reports that will drive all our decisions.
Benefits
At Quizizz, we have built a world-class team of talented individuals. While we all care deeply about our work, we also ensure that we maintain a healthy work-life balance. Our policies are designed to ensure the well-being and comfort of our employees. Some of the benefits we offer include:
- Healthy work-life balance. Put in your 8 hours, and enjoy the rest of your day.
- Flexible leave policy. Take time off when you need it.
- Comprehensive health coverage of Rs. 6 lakhs, covering the employee and their parents, spouse and children. Pre-existing conditions are covered from day 1, and also benefits like free doctor consultations and more.
- Relocation support including travel and accommodation, and we'll also pay for a broker to find your home in Bangalore!
- Rs. 20,000 annual health and wellness allowance.
- Professional development support. We will reimburse you for relevant courses and books that you need to become a better professional.
- Delicious Meals including breakfast and lunch served at office, and a fully-stocked pantry for all your snacking needs.
We are looking for Course Resource Developers/ Academic Writers for our Accounting and Finance vocational training division in Australia. For our Australian Registered Training (RTO) registration we require Course Resource Developers/ Academic Writers for the initial and ongoing development of course training resources and training compliance documents.
Successful candidates can work remotely from their home, or own office in their home country, to support our Australian training operations.
Your New Role
As a Course Resource Developer/Academic Writer you will be responsible for developing resources and compliance documents and adapting them for specific target student cohorts.
You will utilise your training background to:
- Assist with developing training compliance documents for RTO registration using the templates provided by Senior Consultants
- Develop Accounting and Finance assessments and PowerPoints using the texts provided
- Upload content to the online platform and ensuring information is interactive and comprehensible
What You'll Need To Succeed
- Minimum bachelor or higher level qualification in Accounting and Finance
- Previous experience in course development and writing
- Knowledge and confidence with editing of online training portals
- Previous experience working within a training organisation
- Ability to work with trainers to create appropriate scenarios
- Ability to work from home using online platforms such as Zoom and Skype
What You'll Get In Return:
- Your contract annual payment will range from AUD $12,000- AUD $16,000
- Payment will be determined based on your experience and productive outcomes
How You Will Work
- From your home or own office in your home country
- Closely with your Australian based Compliance Manager via Zoom
- Using your own computer and software for work
- Training compliance templates, textbooks, eBooks, online course portal and other required base resources will be provided
Who We Looking For
- Those with excellent academic writing skills in English
- University lecturers working in Accounting and Finance disciplines (current or retired)
- Excellent writing skills when using sample documents and templates
- Those who hold a bachelor degree, or above, qualification in Accounting and Finance
How We Will Select
- We will review your resume for selection for a short interview via Zoom
- You will be given a familiar topic to complete an academic writing task and monitored via Zoom
- Based on your interview and academic writing skills selection will be decided
Be the strategist & the operations in-charge for the brands assigned for Marketplace Management.
Manage the Marketplaces, looking after pricing, product descriptions, and general content.
Be responsible for ensuring all products are listed and optimized to the highest standards across the marketplaces
Help to create and deliver adhoc marketing campaigns across various marketplaces
Manage all products on Amazon, Flipkart, Myntra, Oaytm, Nykaa, and other online marketplaces across India
Increase listing rankings and search results to increase sales conversion and maximize revenue
Generate customer reviews, and monitor ratings to protect and enhance marketplace status
Analyse and evaluate traffic and sales conversion data to improve the effectiveness of online content and marketing campaigns
Keep each marketplace updated with the latest products and promotions
Develop strategies for the clearance of any excess stock
Good knowledge of various tools & techniques used for ROI optimization on Marketplaces.
Good communication skills to deal with external clients & handle in-house (inter-team) operations.
To be successful in this role you must already be working within a Marketplace/Ecommerce position ideally within a Marketplace Agency. You will have demonstrable experience dealing with marketplace platforms, in particular Amazon and Flipkart and have experience in running successful digital marketing campaigns. If you’re a sales focused individual with the ability to manage multiple projects and thrive on working in a fast-paced working environment then please send across your most up to date CV.


- 5+ years experience
- Previously managed a team
- Built & managed backend systems from scratch previously.
- Lead the core backend engineering team, including mentoring, coaching, architecture, devops, code review and software infrastructure
- Should be more proficient with Django.
- Work with the executive team to shape and execute the product roadmap
- Direct our team environment to achieve sprint deliverables and acceptance criteria
- Design and monitor metrics to assess product and infrastructure performance
- Hire, build and shape the team

