About Hop:
We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.
moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).
This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.
Website: https://moneyhop.co/">https://moneyhop.co/
About Individual
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
General Skills
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Day-to-Day requirements
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals

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About the Client
Our client is a renowned luxury interiors brand recognized for crafting bespoke, high-end designs and delivering timeless, elegant living spaces. With a reputation for precision and excellence, they continue to set benchmarks in the premium interiors industry.
We’re Hiring – Purchase Manager(Interiors)
We have 1 open position for a dynamic Purchase & Vendor Management Professional in the interiors industry.
Working Days: Tuesday–Sunday (Monday Off)
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- Quotation Management: Source multiple quotations, prepare comparative statements, and support management in decision-making.
- Negotiations & Approvals: Negotiate with vendors on pricing, delivery, and payment terms. Manage approvals, contracts, and POs.
- Vendor & Material Management: Build and maintain a strong vendor network, ensure timely delivery, and resolve quality or billing issues.
- Cost Control & Compliance: Monitor material usage, ensure budget compliance, and adhere to procurement policies.
Skills & Requirements
- Strong knowledge of interior materials, BOQs, and cost estimation
- 4–8 years’ experience in procurement/vendor management (interiors or construction)
- Excellent negotiation, vendor management and documentation skills
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- Execute LinkedIn outreach, email campaigns, and cold calls to generate appointments.
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- Schedule demos and meetings for the Sales Head/CEO.
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- 6 months –2 years of experience in sales, business development, or lead generation (freshers with strong communication skills may also apply).
- Excellent verbal and written communication in English (Arabic knowledge is a plus, but not mandatory).
- Comfortable with LinkedIn, cold calling, and writing outreach emails.
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What We Offer
- Fixed salary up to ₹25,000/month.
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- Opportunity to work closely with leadership and learn enterprise sales.
- Structured growth path into Account Manager or Sales Executive roles within 12–18 months.
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● Defining the architecture for the App and maintaining it with industry standards.
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Content Writer Job Summary
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Qualifications we seek in you!
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Preferred Qualifications/ Skills
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Kolkata based candidates can apply
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Work mode: - WFO only.
Notice Period: - Immediate or 15 Days
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Company profile:
PivotRoots summarize all data points across media, design and technology to provide our partners with simplified yet effective consumer-experience led digital strategies.
Company website: http://www.pivotroots.com/#slide1">http://www.pivotroots.com/#slide1
Our clientele include:
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Key Service Portfolio:
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- Earned & Owned Media: Search engine optimization | Social media marketing | Content marketing | Data analytics | Website maintenance
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- Technology Led Solutions: Mobile app development | Single-view multichannel dashboard | Real time campaign monitor | Lead management
Perks, Benefits and Work Culture...
We are a passionate team working together towards the common goal of growth and innovation for the organization and ourselves. Along with Monthly Rewards and Recognition Programs, we also provide Health Insurance (Family cover) and adhere to a ZERO tolerance POSH Policy. Birthdays, Anniversaries and achievements of our employees are celebrated with great enthusiasm.
Every first Saturday of the month is working, which is when we usually organize interactive learning sessions and fun activities. And oh, the scrumptious Saturday lunch is on the house!
You’ll find that it’s an exciting and vibrant place to work at, where you’ll connect with diverse and talented people. We look forward to you becoming an integral part of our team
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Address: Trade Star, 803, B wing, Andheri - Kurla Rd, Andheri East, Mumbai, Maharashtra 400059










