About Hop:
We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.
moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).
This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.
Website: https://moneyhop.co/">https://moneyhop.co/
About Individual
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
General Skills
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Day-to-Day requirements
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals
About HOP Financial Services
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Dear Job Seekers...!
Greetings from VimishaItech..!
Job Title: executive trainee -Business Development Executive
Target Candidates: Freshers from the 2023 batch.
Location: Coimbatore
Job Description:
We are seeking a dynamic individual with knowledge in sales and Business Development. This is an exciting opportunity for a dynamic and results-oriented individual to join our growing team as a BDE - US (Inside Sales). You will be responsible for identifying potential clients through market research, generating leads, and selling software and consulting services to the US market.
Key Responsibilities:
Lead generation: Conduct market research and web research to identify potential clients. Generate leads by interacting with potential clients and gathering information.
Sales: Sell software and consulting services to the US market. Be willing to work in EST time zone (between 5:30 PM to 2:30 AM IST).
Communication: Possess excellent communication skills, both verbally and in writing. Identify decision makers and be comfortable calling and dealing with business and technical executives and managers.
Activity and goals: Maintain a high level of energy and enthusiasm. Meet or exceed targets for prospecting and generating qualified leads. Organize and prioritize work independently with minimal supervision.
Motivation: Be self-motivated and goal oriented. Consistently meet or exceed calling and opportunity generation quotas.
Skills:
Excellent communication skills (written and verbal)
Ability to identify decision makers and communicate effectively with them.
Strong organizational and time management skills
Proficient in MS Office Suite
Willingness to work in EST time zone (between 5:30 PM to 2:30 AM IST)
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Competitive salary and benefits package
Company Description
Vimisha ITech was founded in 2012 and has become a leading software provider with a team of skilled professionals from diverse domains. The company is committed to delivering exceptional IT solutions to meet the business requirements of its clients. They strive to be the leading service provider in the burgeoning global IT market, catering to the demands of the worldly market tendency.
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About hoichoi:
hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.
Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.
As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.
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Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.
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· Answer user communication/queries via emails, live chats and calls
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Qualifications:
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· Excellent proficiency in Bengali, English & Hindi
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· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.
About Apexon:
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving our clients’ toughest technology problems, and a commitment to continuous improvement. We focus on three broad areas of digital services: User Experience (UI/UX, Commerce); Engineering (QE/Automation, Cloud, Product/Platform); and Data (Foundation, Analytics, and AI/ML), and have deep expertise in BFSI, healthcare, and life sciences.
Apexon is backed by Goldman Sachs Asset Management and Everstone Capital.
To know more about us please visit: https://www.apexon.com/
About the role:
- Experience: 7+ years of experience building modern web applications working in the fullstack
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focused on the delivery of products or system or features. They own and manage projects and
programs end-to-end, initiate, coordinate and communicate across groups effectively to provide ontime, within budget, high quality deliverables that meet customer/business expectations.
Sr.Technical Program Manager manages delivery using sound product & business acumen,
technology depth and strong project management skills. Sr.Technical Program manager act as
catalyst to faster business delivery by streamlining and simplifying processes, monitoring
engineering productivity and ensuring the engineering best practices are followed.
Job Location: Bangalore
Roles and Responsibilities
Drive multiple portfolios, working cross-functionally with product manager, designers,
software development team, business operations, marketing, legal and external partners
across organization to guarantee a smooth and efficient product delivery.
Defines and implements cross-team processes to improve efficiency and delivery (SDLC),
defines metrics to measure and monitor efficiency and effectiveness of the processes and
drives adoption across organization.
Monitors and tracks complex programs effectively by providing periodic updates to
technical, non-technical teams and Sr.Management
Has the right balance of technical, project management and business/product acumen and
manages delivery across SDLC serving as single point of contact.
Handle multiple competing and changing priorities in a fast-paced environment
Manages stakeholders from different cross functional teams by setting expectations and
providing frequent program/project updates.
Basic Qualification
management experience in product organization
Understands the technical designs of the multiple projects and programs he/she is
managing. Has deeper understanding of specific sub-systems and possess ability to drive
technical discussions if needed.
Experience in managing deliverables from multiple vendors
Strong familiarity with Agile methodologies; Has ability to think strategically and execute
methodically.
Excellent written and verbal communication skills. This includes excellent listening skills,
concise communications and targeting the message to specific audiences
Experienced working in a fast-paced environment where continuous innovation is desired.
Mentor technical program managers on industry best practices.
5+ years of experience in a software engineering role and at least 2 years of delivery
- Implementing various development, testing, automation tools, and IT infrastructure
- Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
- Incidence management and root cause analysis
- Selecting and deploying appropriate CI/CD tools
- Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
- Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
OptiSol Dotnet Team engineers award-winning cloud-native applications to our worldwide customers. We provide simple digital solutions to the complex business problems of our enterprise and startup customers. We look for agile developers with team spirit to continuously deliver value to our customers.
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