Customer Support executive

Role & Responsibilities

Own the Client’s Outcome:

• Embed with enterprise customers – on-site and remotely – to understand their supply chain operations, data estate, and what success actually looks like for their business.
• Scope and design technical solutions for messy, real-world logistics problems – with a clear line to measurable impact: cost per delivery, SLA performance, empty kilometres.
• Own the full deployment lifecycle: architecture through go-live through steady-state. You’re accountable for the outcome, not just the code.

Build and Ship:

• Design, build, and maintain backend services in Node.js or Python that power routing, planning, and execution at enterprise scale.
• Build and own the integrations connecting Locus to client ERPs, TMS, WMS, and OMS platforms – these integrations are often the riskiest part of a deployment.
• Write production code that runs under real load. If it isn’t in production, it hasn’t shipped.

Be the Technical Interface with the Client:

• Run architecture reviews, lead integration workshops, and represent Locus in executive steering meetings. You need to be credible at every level of the client organisation.
• Bring field learnings back into the product and platform teams. Some of Locus’s best features started as a client workaround.
• Push back when a client request would compromise platform integrity – and propose a better alternative.

Show Up On-Site:

• Travel to client sites – domestic and international, up to ~30% of the time – for kick-offs, integration sprints, go-lives, and post-live reviews.
• Build the kind of relationship where the client’s ops lead calls you directly when something goes wrong at 2am, not a support ticket.
• Be comfortable wherever the work is: a warehouse floor, a logistics control tower, a C-suite boardroom.

Make the Next Deployment Easier:

• Document architecture decisions, integration patterns, and deployment playbooks – every engagement should make the next one faster.
• Work closely with Product, Customer Success, and Platform Engineering. Share what you’re seeing in the field; don’t wait to be asked.
• Mentor junior FDEs and raise the technical bar across the team.

Ideal Candidate

• Strong Forward Deployed / Field Engineer
• Mandatory (Experience 1): Must have 5+ years of backend engineering experience with hands-on coding in Node.js or Python, building production-grade systems
• Mandatory (Experience 2): Must have minimum 2+ years in client-facing / deployment-heavy roles, where they worked directly with enterprise customers
• Mandatory (Experience 3): Must have experience shipping and owning production systems end-to-end: From design → build → deployment → post-production support
• Mandatory (Tech Skills 1 - Backend & Systems): Strong in: Node.js or Python (must-have), Building scalable backend services
• Mandatory (Tech Skills 2 - Integrations): Must have experience with: Enterprise integrations (APIs, third-party systems), Systems like ERP / TMS / WMS / OMS
• Mandatory (Tech Skills 3 - Data & Messaging): Hands-on with: Relational + NoSQL databases, Event streaming / queues (Kafka / RabbitMQ or similar)
• Mandatory (Tech Skills 4 - Cloud & Deployment): Experience with: Cloud platforms (AWS / GCP / Azure), Docker + Kubernetes (or containerised deployments)
• Mandatory (Company): Top Product companies / Startups / SaaS / platform companies

About MyOperator:

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

About the Role

We are looking for a dynamic Assistant Manager – Human Resources to lead and manage end-to-end HR Operations. This role is perfect for someone who enjoys ownership, loves systems, and can run HR processes smoothly with speed, accuracy, and empathy. If you’re a people-centric, process-driven professional with strong experience in Zoho People and HR workflows—this is for you!

Key Responsibilities

• Own complete HR Operations lifecycle: Onboarding → Documentation → HRMS → Attendance → Payroll Coordination → Exit
• Manage and guide HR Executives to ensure smooth execution of daily activities.
• Drive HRMS (Zoho People) modules, workflows & automation end-to-end.
• Create, optimize & track HR workflows, forms, policies, and SLAs.
• Ensure compliance with statutory requirements & internal processes.
• Manage attendance, leave administration & geo-tracking rules.
• Coordinate payroll inputs & ensure timely monthly closures.
• Maintain employee records, dashboards, reports & audit data.
• Respond to HR tickets/queries with speed & empathy.
• Support engagement activities, culture programs & internal communication.
• Partner with leaders to ensure high HR experience & operational excellence.

Requirements

• 4–7 years of hands-on experience in HR Operations
• Must have strong experience in Zoho People (automation/workflows/reports)
• Experience managing HR Executives / small team
• Excellent communication, organization & problem-solving skills
• Understanding of HR policies, compliance, and operational frameworks
• Comfortable working in fast-paced & tech-driven environments
• Strong analytical mindset with data-first approach
• 
  

Preferred Skills

• Experience in Zoho suite administration
• Comfortable with OKR-based execution
• Process creation & SOP documentation
• Employee experience & engagement mindset

Why Work With Us?

• Ownership-driven role – you run the show
• Opportunity to build and automate HR at scale
• Fast-growth tech company environment
• Collaborative culture
• Freedom to experiment & innovate

Who Will Love This Role?

• Someone who enjoys taking full ownership
• Someone who can manage people & processes
• Someone who loves working through HR tech & data
• Someone who loves improving systems & employee experience

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Why Join Us?

• Be part of a high-growth SaaS organization impacting the way businesses communicate.
• Opportunity to work directly with business leaders and decision makers.
• Grow your career in strategic and modern HR practices.
• Competitive compensation and a collaborative work culture that values initiative and ownership.

Role Description

We’re looking for a confident and energetic Sales Development Representative to join our team in Mumbai.

This role is perfect for candidates coming from telecalling, telesales, or BPO voice backgrounds who are looking to move into a more growth-driven, sales-focused career.

What You Will Do:

• Make outbound cold calls to US prospects
• Generate qualified leads and build a strong sales pipeline
• Pitch our product confidently and explain its value
• Follow up with leads and convert interest into solid opportunities
• Maintain strong relationships with prospects and ensure a smooth experience
• Work closely with the sales and product teams to achieve monthly targets
• Represent mple.ai professionally with excellent communication skills

If you’ve worked in a call center or telesales environment and want a role where your communication skills can rapidly grow your career — this is your next step.

Qualifications (Who We’re Looking For):

• 1–3 years of experience in Telecalling / Telesales / BPO Voice / Outbound Calling (International)
• Strong English fluency and confident phone presence
• Hands-on experience with cold calling, lead generation, or outbound sales
• Comfortable working in an afternoon shift aligned with international calling hours
• Target-driven, persuasive, and motivated to grow
• Bachelor’s degree in any field
• Bonus: Experience speaking with US/UK customers or handling international calls

Details:

Job Location: Mulund West , Mumbai

Experience: 1-3 Years

Work Mode: Hybrid

Work hours: 1 - 10 pm IST

Ducom Instruments now have openings for the position of Project Engineer-Level-3. The candidate’s responsibilities include the completeness of engineering projects by organizing and controlling project elements to meet the target deadline.

Job Code: Project Engineer-Level-3

Engineer-Level-3 is required for pre-testing of customized products, suggesting improvements in design, verifying all parameters are met according to technical specifications and developing new projects. Assist the R & D department in developing new products. 

Job description:

• Participate in kick-off meetings for customized projects to finalize technical specifications sheets.
• Interact with customer design during the finalization of the technical specification sheet with the customer. 
• Develop new or modified designs for customized projects.
• Participate in FMEA techniques during the design stage.
• Validate customized projects according to the technical specifications.
• Record, and create reports, graphs, and calculations for test results.
• Determine the failures to meet technical specifications and interact with departments to overcome them. 
•  Suggest modifications, if required for projects to design department
• Interact with design, marketing, and customer for any changes required on the technical specifications sheet.
• Interact with the purchasing department for unsatisfactory performance of BOM (Bill of Materials)
• Interact with the quality department for deviations noticed on manufactured components.
• After ensuring the satisfactory performance of the instrument, prepare a test report and obtain the concurrence of final testing. 
• Introduce value engineering techniques to reduce cost of components. 
• Monitor all departmental projects and test results. 
• Assist R&D department in developing new products.  
• Travel to customer sites for installation and commissioning of instruments, attend troubleshooting and prove out test results as and when required.
• Assembly of components, integration and testing.
• Any other responsibilities are assigned when required.

Requirement:

• BE in Mechatronics/Robotics/Electronics & Instrumentation/Electrical & Electronics
• Minimum 2-3 years of experience in product testing
• Familiar with OEM design procedures and system
• Teamworking and multitasking skills and Good written and verbal communication skills

Key Responsibilities/Duties:

· Develops and enhances software applications through coding and testing.

· Writing well designed, testable, efficient code

· Involves in code reviews and training.

· Contributing in all phases of the development lifecycle

· Delivers highest quality software by creating unit test plans and testing code thoroughly.

· Adept with the tools, applications, and processes used for software development.

· Implements solutions as designed in technical documentation specification and coding standards.

· Creates project documentations and coordinates technical issues.

· Knows the business rules and concepts, software specifications and designs provided by the technical lead and apply them in completing the assigned task.

Qualification: Bachelors or Master’s degree in Computer Science or Engineering.

Company Background

Zimyo HRMS (A product of Zimyo | www.zimyo.com), is one of the fastest-growing employee experience platforms in the world serving over 1000+ organizations and empowering over 200,000+ employees through our SaaS-based HRMS and Benefits Platform. We help organizations streamline their entire HR and Payroll processes, with a particular focus on helping their employees with financial solutions like salary advances, personal loans, health insurance, etc.

We are a team of Product Management and FinTech honchos & alumni of distinguished institutions (IIT/IIM/ICAI) and we are building something at the cutting edge of HR & FinTech Universe (Embedded Finance is the word)! We have most recently raised Series A funding from IndiaMart and BeeNext and looking to expand our team.

We are building something that is unique, real, and Impactful. If you carry a similar passion, we'd love to hear from you!

Hands on experience in Python in 2.x and 3.x versions

• Developed and deployed services in AWS serverless Architecture
• Developed REST API’s using serverless framework, AWS Lambda, API Gateway
• Developed queue and notification services using AWS components - SQS, SNS
• Implemented authorization and authentication using AWS Cognito pool
• Developed Facial recognition systems using AWS Rekognition
• Hands on experience in Flask, Tornado, Quartz framework
• Hands on experience in designing and working on MicroService & Monolithic architecture
• Basic understanding of front-end technologies HTML, CSS, JavaScript, jQuery

Mongo dB experience is must

Please go through the Job Description Carefully

Duties & Responsibilities:

 Make about 250 outbound calls per day to potential customers

 Sales closure to processing

 Answering potential customer questions and follow-up call questions

 Strategic approach to retention & customer service

Required Skills:

 Telemarketing / Telesales or customer service experience (1 yr)

 A flair for sales with a go-getter attitude

 Ability to mould sales pitch according to the client behaviour & background

 Ability to withstand pressure & work in a fast-paced environment

 Proficient in Microsoft Office – basics of MS word & MS excel, with an average typing speed

Required Functional Skills:

 Process & product knowledge of the services offered

 Language skills – good English communication and a regional language (Marathi)

 Ability to negotiate & convince

 Sales, data & goal oriented

Required Behavioural Skills:

 Values – Integrity, honesty, punctuality, process adherence & customer centricity

 Patience, listening, influence & persuasion

 Resilience and persistence

 Energetic & self-driven, exhibit professionalism

Work & Logistics:

 Day shift on a rotational basis – Work From Home / Work From Office.

 Must have a desktop / laptop / VoLTE supported mobile phone

 4G VoLTE connection with good network / internet stability

Location : Mumbai

Job Type: Full-time

Salary: ₹10,000.00 - ₹14,000.00 per month