About Hop:
We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.
moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).
This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.
Website: https://moneyhop.co/">https://moneyhop.co/
About Individual
The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. The target is to ensure excellent service standards and maintain high customer satisfaction.
General Skills
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- High school diploma or equivalent; college degree preferred
Day-to-Day requirements
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Suggest solutions when a product malfunctions
- Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
- Sell products and services
- Utilize computer technology to handle high call volumes
- Work with customer service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Handle changes in policies or renewals

About HOP Financial Services
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Hi,
We are hiring for the position of Technical Lead - Full Stack for one of our premium clients.
Skills: React JS, Node JS, Python, Golang, HTML, CSS, JavaScript, Angular, Typescript.
Location : Chennai
JOB DESCRIPTION :
- Strong analytical and problem-solving skills.
- Ability to work independently, learn quickly and be proactive.
- 10-14 years of hands-on experience working on Web Full Stack technologies, with at least 4-6 years of experience developing applications with/on React/NextJS, NoSQL, and REST APIs.
- Proficiency in JavaScript/TypeScript (ES6), NodeJS, HTML5, CSS3, CSS Preprocessors, Web-pack, Gulp.
- Client-side scripting and JavaScript frameworks - jQUery, ReactJS, Redux, Babel, JSX.
- Experience in designing high-performance REST APIs and associated data structures.
- Familiarity with developing microservices using containerization technologies such as docker, Kubernetes, etc.
- Working knowledge of git and using branches for development.
Role Description
We are looking for a Branding Designer / Graphic Designer to produce and oversee creative solutions to address our marketing needs. They should have in-depth knowledge of graphic design, styles and layout techniques.
You should also have experience executing marketing
projects from conception to production, including logos, theme decks, website implementation and marketing. Ultimately, they should be able to determine the requirements and delivering high-quality
pieces on tight deadlines.
Responsibilities & Personal Skills
Oversee all branding design projects, from conception to delivery
Understand the brief, participate in brainstorming and produce creative designs that result in an engaging consumer journey.
Generate ideas and design dynamic original pieces and themes for sales and events.
These should include illustrations, infographics, gifs, typography and layouts made using graphic design softwares
Collaborate with the marketing team and copywriters to understand the
exact requirements and expectations.
Translate creative thinking into imagery and copy that retains and clearly expresses the initial ideas.
Keep creative elements under control in order to deliver them on brief, on time and on budget, often to tight deadlines.
Maintain brand consistency throughout all our marketing projects.
Managing multiple design projects simultaneously while meeting deadlines
Well-versed with social media and marketing and online platform banners
Contributing to the brand strategies developed for projects including ideas that
demonstrate insight and innovation; solutions that engage audiences
Being capable of taking responsibility for owning, shaping, developing and delivering creative projects while working as part of a team and individually.
Stay up-to-date with design and fashion trends, industry developments and tools.
Qualifications & Experience
Minimum 4 6 years of experience in graphic design, branding, illustrations etc. for creative agencies, other web companies, e-commerce industry etc.
Proficient in graphic design software Adobe, Figma, etc
Good communication skills plus professional written and interpersonal skills. Ability to meet deadlines and collaborate with a team
Strong aesthetic and visual design skills with the ability to combine various colors, fonts and layouts in both static and basic motion graphics.
Attention to visual details
E-commerce background is a plus point.
Understanding the Fashion Space is a plus.
About Us
Rezo.ai is an AI-first and NLP-first sales & support automation platform with a mission to become the leading automation/AI platform in the world. Our team has extensive experience in AI and Automation and is working extremely hard to build a state-of-art automation platform. Currently, deployed with large enterprises to automate conversations across voice, email, chat, social, and WhatsApp and enhance customer experience.
If you are fascinated by AI and looking to work with a team that uses the latest AI technologies, in a fast-growing and flexible work environment with immense growth opportunities, come and join us. We are looking for people who could join and who are ready to take on big challenges.
What We Are Looking For :
We are looking for transcribers to translate audio recordings into written documents In this position, you will have to listen to the audio, and edit a pre-generated draft created by our AI. Our ideal applicant should have significant experience or a certificate in transcription. You must also have excellent hearing and strong typing skills
Transcriber Responsibilities:
• Completing transcriptions promptly and reviewing drafts for any spelling, grammar, or formatting errors, as well as other inconsistencies.
• Communicating with the supervisor when there are issues.
• Submitting completed drafts to and correcting any errors as per the transcribing session
• Edit your transcriptions before filing them
• Providing any feedback to better improve the accuracy of our machine learning algorithm.
Skills and Qualifications
• Experience - applicants should have more than 1 year of experience. And have experience using AI-generated text editing tools.
• Listening skills - transcribers need to listen carefully to audio recordings and interpret them appropriately.
• Time management - transcribers must work quickly and efficiently
• Computer skills - applicants for this role need to be comfortable using computers and must be able to understand our tool quickly
• Detail-oriented - transcribers need to spot inaccuracies and inconsistencies in final drafts, so attention to detail is key to being successful in this job
• Writing skills - to create accurate transcripts, transcribers need to have a good understanding of the English language and grammar
Why You Should Join Rezo.AI:
· You're Surrounded by Passionate Team Members
· You Learn About Entrepreneurship
· Big Career Opportunities
· Learn by doing
· The Opportunity of Innovation
· Recognition
· Enhanced Responsibility



- Experience in managing medium to large scale application project from beginning to end, with skills in requirement study and functional/detail design, QA, testing, and software change/version control management is advantageous
- Expertise in application development, and familiar with C#, Asp.net, jQuery, Webservice (REST/SOAP), Microservice, WCF
- Basic Equities Trading product knowledge is expected
- Familiarity with Equities/trade processing experience is an advantage
- Strong analytical and problem-solving skill is a must
- Ability to work under pressure, handle multiple tasks and work to tight deadlines.
- High sense of ownership of task assigned, deliver applications with high quality and efficiency.
- Good communication, inter-personnel skills is required
- Team player with strong interpersonal and communications skills
- Looking for 4 – 8 years’ experience in .NET

Flutter Developer
Responsibilities :
Mobile app developers have a bunch of responsibilities. Flutter engineers also have a lot of tasks to conquer.
- Designing and developing apps
- Writing clean code
- Participating in development life-cycle
- Fixing bugs
- Investigating technologies to make the development faster
- Following new trends in development
Required Skills :
- Good knowledge of Git
- Understanding of Computer Science
- Understanding of software development life cycle
- Strong knowledge of different architecture approaches
- Experience with GoF patterns
- Knowledge of SQL
- Strong knowledge of networking
- Experience in programming languages for mobile development — Kotlin or Swift
- Knowledge of Dart programming language,
- Understanding of Flutter framework
- Experience in Android or iOS mobile development services
Responsibilities
- Conceptualizing a game character (2D) visuals based on requirements
- Creating images and concepts by hand or using design software
- Develop illustrations, logos and in-game assets using software or by hand
- Testing graphics across various media
- Developing concepts, graphics and layouts for product illustrations, company logos and websites
- Determining size and arrangement of copy and illustrative material, as well as font style on social media adverts
Requirements
- Proven graphic designing experience
- A strong portfolio of illustrations or other graphics
- Familiarity with design software and technologies (such as InDesign, Illustrator, Photoshop and Figma)
- A keen eye for aesthetics and details
- Excellent communication skills
- Ability to work methodically and meet deadlines
- Degree in Design, Fine Arts or related field is a plus
We are looking for an experienced Java Developer who will work closely with the
technical lead to identify and establish best practices in the company.
Requirements & Responsibilities :
● Design and develop features using Core Java, Spring Boot, and Hibernate
● Ability to design database schema, develop views and stored procedures
● Participate in user story grooming, design discussions and proposal of solutions
● Maintain existing software systems by identifying and correcting software defects
● Practice standard development process leveraging agile methodologies such as
SCRUM and TDD
● Review and analyze business requirements and provide technical feasibility and
estimates
● Manage development / support functions etc
● Excellent in OOPS concepts, system design
● Strong knowledge of Core Java, Spring, Hibernate and Microservices
● Hands-on experience in DB design, SQL, UI Technologies like HTML/CSS,
JavaScript, jQuery, etc.
● Good knowledge of design patterns
● Excellent knowledge of JSP, Servlets, WebServices, JUnit
● Experience in Agile software development
● Familiarity with JIRA, GIT, Maven
● Experience in working directly with a client
● Good knowledge in requirement gathering, analysis, and designing

Builds reusable components and front-end libraries for future use.
Experience with popular React.js workflows (such as Flux or Redux).
Familiarity with RESTful APIs.

If you believe in “ First, solve the problem. Then, write the code. ”, we are looking for you.
- Atleast 4 - 6 years of experience working Ruby on Rails.
- Ability to manage a team.
- Very good at Analysis and Design.
- Passion to write good quality code.
- Able to work in a fast paced environment.
- Able to manage multiple tasks with changing priorities in a cross-functional environment
- Team player
- Ability to balance competing priorities.
- Excellent communication skills.
BoTree Technologies was incorporated in 2012 and since then we have constantly worked towards building a place to work which provides each member an opportunity to challenge herself and grow on a day to day basis.

