Customer Support executive

Job Description: Veeva CRM Tester (EU/APAC Rollout)

Diabetic Care Medical Devices | Global Commercial Operations

Location: Remote / Hybrid (EU or APAC preferred, with overlap to US hours)

Engagement: Contract / Full-Time

Industry: Medical Devices – Diabetic Care

Experience: 5–8 years in software testing with strong functional Veeva CRM expertise

About the Role

A US-based leader in diabetic care medical devices is expanding its commercial operations into Europe and Asia-Pacific markets. As part of this strategic rollout, we are looking for a Veeva CRM Tester to ensure the quality, compliance, and seamless adoption of our Veeva CRM platform across EU and APAC affiliates.

You will partner with business analysts, Veeva administrators, developers, and regional commercial teams to validate CRM functionality, localization, integrations, and regulatory configurations — ensuring our field reps and medical teams have a reliable, compliant, and intuitive platform.

Key Responsibilities

•  Test design and execution: Design, document, and execute functional, regression, integration, and UAT test cases for Veeva CRM modules across EU/APAC rollouts.

•  Core Veeva CRM functionality: Validate Account Management, Call Reporting, Cycle Plans, Territory Management, Sample Management, Approved Email, CLM (Closed Loop Marketing), Medical Inquiry, Coaching Reports, and MyInsights.

•  Localization and compliance: Test country-specific configurations including localization, language packs, currency, time zones, consent capture, and HCP/HCO compliance (EFPIA, MedTech Europe, APAC equivalents).

•  Integration testing: Verify integrations between Veeva CRM and downstream/upstream systems (Veeva Network/OpenData, MDM, ERP/SAP, marketing automation, data warehouses, and analytics platforms).

•  Release testing: Perform release testing for Veeva CRM seasonal General Releases (3x/year) and identify regression impact on existing functionality.

•  Mobile and offline testing: Execute testing on Veeva CRM iPad and Veeva CRM for Browser, including offline sync scenarios.

•  Data migration validation: Validate account, contact, address, affiliations, and historical call data migration during country go-lives.

•  Defect management: Track and manage defects in JIRA / Azure DevOps / HP ALM; partner with developers and Veeva support on resolution.

•  Test automation: Contribute to test automation strategy and execute scripts using tools such as Selenium, Provar, or Tosca where applicable.

•  Regulatory documentation: Support GxP / CSV (Computer System Validation) documentation aligned with medical device regulatory standards (FDA 21 CFR Part 11, EU MDR, GDPR).

•  Cross-region collaboration: Coordinate with US-based program team and EU/APAC affiliate stakeholders across multiple time zones.

Required Qualifications

•  5–8 years of software QA / testing experience, with at least 3+ years specifically testing Veeva CRM.

•  Strong functional understanding of Veeva CRM modules and the underlying Salesforce platform (Veeva is built on Salesforce).

•  Hands-on experience with Veeva CRM rollouts across multiple countries, ideally in EU and/or APAC.

•  Solid grasp of life sciences / medical devices commercial processes — HCP engagement, sample compliance, multichannel cycle planning.

•  Experience testing Veeva Network, Veeva Vault CRM, or Veeva OpenData integrations.

•  Proficiency in test management tools (JIRA, Zephyr, qTest, HP ALM, or Azure DevOps).

•  Understanding of regulatory frameworks: GDPR, EU MDR, GxP, 21 CFR Part 11, and country-specific HCP transparency reporting laws.

•  Strong analytical, documentation, and stakeholder communication skills.

•  Bachelor’s degree in Computer Science, Engineering, Life Sciences, or related field.

Preferred Qualifications

•  Veeva CRM certifications (Veeva CRM Administrator / Veeva Align / Veeva Vault).

•  Experience with Veeva Vault CRM migration (the next-gen platform replacing Salesforce-based Veeva CRM).

•  Prior testing experience in medical devices, especially diabetes care, glucose monitoring, or insulin delivery systems.

•  Exposure to automation frameworks like Provar (purpose-built for Veeva/Salesforce).

•  Experience supporting multi-country, multi-language rollouts with phased go-lives.

•  Familiarity with agile/SAFe delivery models and shift-left testing practices.

Should be CA qualified, or an MBA Finance, similar & relevant qualification, Big4 experience preferred

Work Experience : 3-5 years of relevant experience required.
Salary Range 6-8LPA

Financial Reporting:
•Management Accounting, Reconciliation, Intercompany Reconciliation,   accounts payable and receivable
•Ensure that all tax returns, tax declarations, and other required reports are submitted accurately and on time, management of Companies Act Compliances
•Responsible for oversight and providing guidance to core activities such as: fixed asset management, taxation
•Compliance with federal, state, and local legal requirements
•Responsible for preparation of monthly performance decks, sales and other reporting requirements

Qualifications

• 3-5 years of experience of working across the full testing lifecycle
• Experience in creating optimal test strategies and test plans
• Expertise in automation and manual testing of APIs, UI, database and apps
• Knowledge of automated testing tools 
• Comfortable with SQL
• Knowledge of CI/CD pipeline is desirable
• Good written and verbal communication skills
• Highly responsive in resolving issues
• Good team player with an attitude 

We at AURO MANUFACTURING PVT. LTD. is looking for a Recruiter.

Job role -

- End-to-end recruitment.

- Sourcing profiles through job portals & consultants.

- Hiring through job portals as well as through consultants.

- Screening profiles.

- Conducting interviews.

- Negotiating salary.

Skills -

- Good interpersonal skills.

- Good communication skills.

- Moderate Excel skills.

Education - Any Graduation (full-time)

Experience – 2-3Years (as a recruiter)

Job location - F P No. 37 / F P No. 65/B/2 Umiya Chowk,

Ashwinikumar Road, Varachha, Surat 395 008, India.

Job description:

At Tiluf, We are looking for a React Native & Android native (Java + Kotlin) expert, who is extremely passionate about exploring and learning new areas and interested in working on a new-age hyper-reality social network that's changing how people interact with others around them and working on AI/Ml based parallels in collaboration with "Meta" around body augmentation and generative AI in AR.

What is Tiluf?

A real-life social network leveraging Augmented Reality to make real-time interactions with new (or known) people, as effortless and habit-forming as interacting through social media. Finally, no more hesitating when approaching someone in-person. We're here to solve the real-life out-of-the-screen social problems that we face every day, and that Tinder and Instagram overlook!

Nothing can explain Tiluf better than seeing how people are using it: https://www.youtube.com/shorts/z97ist9jx4Y

Mandatory:

• Previous experience and expertise working with React-native and Android native: > 3 years
• Experience in writing node modules/bridges
• Should be comfortable with relocating to Bangalore. Team Tiluf greatly enjoys working together in the same office space.

Location: Tiluf, opp. JPMorgan, Marathalli, Bangalore.

Responsibilities:

• Making the Tiluf exosystem more efficient, scalable, instant, and user-friendly so that it can cater to millions of users around the world.
• Working in collaboration with "Meta" on AI/Ml based parallels focusing on body augmentation and generative AI in AR.
• Working on improving the in-house XR technology.
• Designing architecture for the system to make it more efficient and scalable.
• Collaborating with UI/UX team for making a world-class user experience
• Collaborating with the Marketing team to make automated marketing in-app flows.
• Collaborating with the Community team to make the product as engaging as possible.

Required Skills:

• Coding Ninja - great at writing logic and designing architecture.
• Expertise in native Android(Java + kotlin)
• Knowledge and interest in AI/Ml - https://developers.google.com/ar/develop/java/machine-learning - This will be the starting point
• Expertise in React Native
• Rock-solid at working with and writing native modules/bridges.
• Always motivated to take the lead and learn new things.
• 3 + years of a firm grasp of the JavaScript language and its nuances, including ES6+ syntax, and have the ability to write well-documented clean Javascript code.
• Experience with state management libraries like Redux, Redux-saga, AsyncStorage
• A team player - It's a cliché but it's really important that the team feels that you are always there for them and have their backs.

Other Skills:

• You'll flourish here if you are - Passionate and enthusiastic about building world-changing products!
• You are able to Thrive in uncertainty - as we are building something new so we don't have much luxury to copy from others.
• Excited to work in a startup culture with innovation and horizontal hierarchy.

• Work with product managers to understand product requirements and make them live.
• Ownership of end to end development

• Startup mindset of getting things done and focussing on business goals
• Proven problem solving skills
• 3+ years Hands on experience in designing and developing applications using server side technology (Java, Spring Boot / Node.js, Express)
• Excellent knowledge of Relational Databases, SQL and ORM technologies
• Good knowledge of design patterns
• Proficiency in REST architecture
• Experience with test-driven development
• Experience with Git/CI/CD/Gradle/Maven
• Inclination towards writing quality and performant code

• Experience in Agile development
• Performance tuning, testing, refactoring and automation
• Experience working with AWS Cloud and Devops technologies (terraform , cloudformation, ansible)
• Experience running a production environment
•  

• Perform data entry and research in various systems and tracking tools. 
• Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems. 
• Assess and resolve non-standard and standard issues or problems. 
• Seek advice and escalate issues when faced with tasks/problems outside the scope of the work.

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a lead developer responsible for the development of new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.

 
            RESPONSIBILITIES:

• Writing clean, high-quality, high-performance, maintainable code.
• Develop and support software including applications, database integration, interfaces, and new functionality enhancements.
• Coordinate cross-functionally to ensure the project meets business objectives and compliance standards.
• Support test and deployment of new products and features.
• Participate in code reviews.
  
  KEY SKILLS AND QUALIFICATIONS REQUIRED:
  
  
• A minimum of 3+ years of relevant work experience in the development of scalable scale web applications.
• Proven experience in Full stack web development using Typescript, Angular1,2,4+, HTML5 and CSS3, Microservice API development, and experience in PHP/Python/Laravel and MVC frameworks is a must.
• Exposure to CI/CD tools, Code Analysis, and Test automation is preferred.
• Expertise in Object-Oriented Design, Database Design, and XML Schema.
• Experience with Agile or Scrum software development methodologies.
• Ability to multi-task, organize, and prioritize work.
• Knowledge of advanced PHP concepts, MySQL, JSON, XML & ability to work in a LAMP/WAMP environment.
• Strong Knowledge of DB & code security along with basic server operations like Curl, Crud, cPanel.