Customer Success Associate

At Quizizz, we are building engaging learning experiences for teachers and students. Our mission is to motivate every learner and help them achieve their true potential. We are among the fastest-growing Edtech platforms globally and are currently used by 80% of the US schools every month, serving over 75M monthly active users worldwide. Our goal is to reach every classroom around the world.

We are looking for a Customer Success Associate to guide teachers worldwide to use Quizizz to make their classrooms more engaging and interactive. Your responsibilities include resolving user queries, drawing meaningful insights, creating workflows, and maintaining product stability by proactively identifying usability issues.

Requirements:

1. Help Quizizz users utilize our product and achieve their goals.
2. Interact and resolve user issues via different channels of communication.
3. Engage with the product team to proactively identify the usability issues.
4. Consolidate user queries and educate product teams about what users want. Be the voice of the user!
5. Be the first line of defense, identify bugs and escalate to the concerned team.
6. Equip yourself with the knowledge and tools to troubleshoot issues on every kind of device, operating system, and browser. With millions of users in multiple countries around the world, you will encounter every combination imaginable.
7. Go the extra mile to help individual users with their issues. Providing an excellent user experience is the best way to get loyal users and referrals.
8. The candidate should be comfortable with the US timings(5 PM to 1 AM).

Candidates should have the following qualifications:

1. 1-3 years of experience in a similar role.
2. Excellent written communication skills and impeccable grammar.
3. Experience with tools like Zendesk, BrowserStack, etc.
4. An eye for details and problem-solving skills.
5. Experience with managing and moderating user forums is a plus.
6. Experience with Automation tools is a plus.

Benefits:

• Healthy work-life balance. Put in your 8 hours, and enjoy the rest of your day.
• Flexible leave policy. Take time off when you need it.
• Comprehensive health coverage of Rs. 6 lakhs, covering the employee and their parents, spouse, and children. Pre-existing conditions are covered from day 1, and also benefits like free doctor consultations and more.
• Relocation support includes travel and accommodation, and we'll also pay for a broker to find your home in Bangalore!
• Rs. 20,000 annual health and wellness allowance.
• Professional development support. We will reimburse you for relevant courses and books that you need to become a better professional.
• Delicious meals including breakfast and lunch served at the office, and a fully-stocked pantry for all your snacking needs.

Quizizz is an equal opportunity employer and we believe diversity is key to our success.