L1 Support Consultant

About the Role

As a Staff Software Engineer, you will play a critical role in designing, developing, and scaling core products. You will work across the stack - building powerful backend services, intuitive frontend experiences, and robust cloudnative applications. You will also provide technical leadership and mentorship, influencing engineering with the best

practices across the team.

What You will Do

• Architect and build scalable, secure, and resilient backend systems using Java, Kotlin, or other JVM-based languages.
• Lead design and implementation efforts for core components across cloud-native services (e.g., Kubernetes, Docker, AWS/GCP/Azure).
• Contribute to the development and enhancement of our software supply chain security products
• Collaborate with product management and cross-functional teams to translate complex business requirements into robust technical solutions.
• Champion modern DevSecOps practices, integrating security into CI/CD pipelines and ensuring automation across build and deployment processes.

Who You Are

• Guide and mentor engineering teams through technical challenges, providing architectural guidance and code reviews.
• Advocate for and implement best practices in testing, observability, reliability, and performance optimization.
• Evaluate and integrate open-source tools and libraries, contributing back to the community when appropriate.
• Drive improvements in platform scalability, data processing pipelines, and distributed system architecture.
• Participate in and lead incident response, root cause analysis, and long-term reliability engineering efforts.

What You Need

• 8+ years of professional software engineering experience.
• Proven experience designing and building scalable, production-grade full stack applications.
• Strong proficiency in Java and/or Kotlin on the backend, with experience building RESTful APIs and microservices.
• Proficiency with modern frontend frameworks such as React, Vue, or similar JavaScript/TypeScript libraries.
• Solid understanding of cloud-native architecture and experience deploying applications to cloud platforms (AWS, GCP, or Azure).
• Experience with containerization and orchestration tools (Docker, Kubernetes).
• Familiarity with secure software development practices and integrating security into full stack applications.
• Skilled in automated testing, CI/CD pipelines, and modern DevOps workflows.
• Strong communication and collaboration skills, with experience working across engineering, product, and design teams.
• Bachelor’s degree in computer science, Engineering, or a related field—or equivalent practical experience.
• Experience working in an agile environment and collaborating with cross-functional teams.
• Passion for mentoring and coaching engineers.

Why Join Us?

• Help secure the software supply chain for millions of developers worldwide.
• Build meaningful software in a collaborative, fast-moving environment with strong technical peers.
• Stay hands-on while leading—technical leadership is part of the job, not separate from it.
• Join a global engineering organization with deep local roots and a strong team culture.
• Competitive salary, great benefits, and opportunities for growth and innovation.

If you're excited about building impactful software and helping others do the same, this is an opportunity to grow as a technical leader and make a meaningful impact.

Qualifications & Experience: -

• Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience).
• 2+ years providing customer-facing technical support (ITOM applications).
• Good Communication Skills.

To be successful in this role, we need someone who has:

• Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell.
• Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
• Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
• Strong troubleshooting/root cause isolation skills
• Demonstrated creative problem-solving approach and strong analytical skills
• Must be proficient with analyzing log files and standard debugging concepts.
• Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
• Excellent communication skills (verbal and written).

Preferred: - 

• Solid understanding of object-oriented programming skills (Java strongly preferred)
• A fundamental understanding of ITOM, CMDB and ITIL business process. 
• Experience providing web development support is highly desirable.
• Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping).
• Understanding of JavaScript or any other scripting language with logical approach for given problem statement.
• Previous experience in software development(or) software consulting.
• Experience supporting and troubleshooting infrastructure level issues.

We are seeking a dynamic and motivated Business Development Executive to join our team and drive sales for our e-commerce agency in the USA market during night shifts. The ideal candidate should have a proven track record in business development, a deep understanding of the e-commerce industry, and be willing to work during USA night hours.

Key Responsibilities:

1. Client Acquisition: Identify and target potential clients and businesses in the USA interested in our e-commerce services and solutions.

2. Sales Strategy: Develop and execute a comprehensive sales strategy to achieve revenue targets and maximize growth.

3. Lead Generation: Generate high-quality leads through cold outreach, networking, market research, and collaboration with marketing teams.

4. Client Engagement: Build and maintain strong client relationships, understanding their needs, and offering tailored e-commerce solutions.

5. Product Knowledge: Stay up-to-date with our agency's e-commerce services and offerings to effectively communicate their value to potential clients.

6. Sales Presentations: Create and deliver compelling sales presentations and proposals that highlight the benefits of our services.

7. Pipeline Management: Manage and maintain a sales pipeline, tracking leads, opportunities, and conversion rates.

8. Market Research: Stay informed about industry trends, competitor activities, and emerging opportunities in the e-commerce sector.

Qualifications:

- Bachelor's degree in business, marketing, or a related field.

- Proven track record in business development or sales, with experience in the e-commerce industry being a plus.

- Strong interpersonal and communication skills.

- Ability to work independently and meet sales targets.

- Results-oriented with a focus on customer satisfaction.

- Willingness to work during night hours to cater to the USA market.

Benefits:

- Competitive salary and commission structure

- Night shift differential

- Professional development opportunities

- Collaborative and supportive work environment

Job Type: Full-time

Schedule:

Day shift

Supplemental pay types:

Performance bonus

Ability to commute/relocate:

Gautam Buddha Nagar, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

Bachelor's (Preferred)

Experience:

Business development: 1 year (Required)

Language:

English (Required)

Work Location: In person

• Setting KPIs, monitoring key trends, and helping stakeholders by generating insights from the data delivered.
• Understanding user behaviour and performing root-cause analysis of changes in data trends across different verticals.
• Get answers to business questions, identify areas of improvement, and identify opportunities for growth.
• Work on ad-hoc requests for data and analysis.
• Work with Cross functional Teams as when required to automate reports and create informative dashboards based on problem statements.

• 1-2 years of experience working in Analytics as a Business or Data Analyst.
• Analytical mind with a problem-solving aptitude.
• Familiarity with Microsoft Azure & AWS PySpark, Python, Data Bricks, Metabase, Understanding of APIs, data warehouse and ETL etc.
• Proficient in writing Complex Queries in SQL.
• Experience in Performing hands-on analysis on data and across multiple datasets and databases primarily using Excel, Google Sheets and R.
• Ability to work across cross-functional teams proactively.

Looking for a passionate, self-driven creative Sr. UX Designer to join our team and lead experience design efforts across Mobile, Web, Smart TV, and Print media 

Mandatory Skillset:
• Experience in Enterprise Application Experience Design
• Expertise in wireframe and prototype tools
• Extensive experience with mobile-first design.
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval 

Good to have: • Certification in Human Factors or Interaction Design 

Education: B.Des, M.Des, BFA, MFA, Design background from any Top tier design institute will be plus point 

Experience: 5 to 10 years