L1 Support Consultant

• Excellent verbal & written communication skills
• Manage Voice/Non voice Process- Payment, Refunds etc.
• Ensures metrics, monitor process, provide regular coaching & mentoring to team
• Knowledge of payments and fintech
• Respond to requests through emails or chats for information in a timely, professional and positive manner to develop strong customer relations.
• Suggest ways to improve the process based on continued interactions with customers.
• Providing information about a product or service.
• Update our internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints on social media and reach out to provide assistance.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.
• Manage and take ownership of the resolution process for all customer related issues.

Sr. SAP SD Consultant (www.techwave.net)

Remote Work

Fulltime Opportunity

Shift Timings – 6.30PM to 3.30 AM

 

Job Description:

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements
• Facilitate workshops to collect business requirements
• Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs.
• Design, customize, configure and testing of SD
• Identify gaps, issues and work around solutions.
• Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.
• Handle changes or emergency transports as needed for high priority issues;
• Document functional designs, test cases and results.
• Proactively identify and propose business process and/or system enhancements
• Provide consulting services on both new implementations and existing support projects
• Act as a liaison between the business functions and the technical team.
• Provide ad-hoc training and user support as required
• Work self-directed and independently; may act as subject matter mentor to more junior members

Good to have

• Minimum of 8 years of experience in a full cycle implementation as well as in support projects.
• Minimum of 8 years designing and configuring SD modules.
• Ability to multitask and manage multiple deliverables and projects at the same time
• Ability to understand business processes from a customer perspective
• Ability to work in a team environment, effectively interacting with others
• Must be results oriented, and demonstrate a 'can-do" attitude – adaptability, flexibility and resourcefulness

The Customer care & events executive is responsible for supporting the design and delivery of the product/Event experience for our customers. Working alongside Sales, Marketing and Operations, the Event Executive will help ensure all elements are aligned to create a successful Event. He is required to answer incoming calls from customers for various reasons, take orders, answer inquiries, resolve complaints and provide information.

Key Responsibilities:
• Attracts potential customers by answering product and service questions; suggesting
information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint;
determining the cause of the problem; selecting and explaining the best solution to
solve the problem; expediting correction or adjustment; following up to ensure
resolution.
• Coordination with different brands and corporations for conducting events

Key Skills:
• Should be comfortable for working on Sunday.
• Excellent verbal communication skills.
• Energy, passion and a real drive to get ahead
• Capable, quick, determined
• Immaculate attention to detail
• Team player
• Working will be 6 days a week.
• Should be a Graduate

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We are hiring for Permanent Opportunity for for L3 Product Support Engineers

Skills :-
- Operating systems - Windows Server/Windows Client.
- Hands on experience in troubleshooting Windows OS and application related issues.
- Infrastructure technologies - AD (Active Directory), DNS, DHCP, IIS
- Good working knowledge of MS Office suite
-Strong foundation of Networking Principles.
- Web servers like Apache/Tomcat

Job Description : As a L3 Product Support, you will need to :
- Should have a minimum of 4+ years of L2 / L3 level Support experience.
- Should be able to interface with the customer's IT teams.
- Should have very good communication skills.
- The candidate should have a good understanding and working knowledge of Active Directory, Databases like Oracle/MSSQL, LDAP, J2EE web servers like Apache/Tomcat, SSL connectivity.
- Flexible and open to traveling as he/she may need to frequently travel to customer locations.

Hi dear Applicant,

Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview

 

Openings :

 

Customer Support : Voice & Non-voice

 

• Health Care

• Accounts Receivable

• Medical Billing

• Insurance

• Banking / collections

• Accounts & Finance

 

Technical Support : Voice & Non-voice

 

• Technical Trouble Shooting

• Hardware and Networking

• IT Help Desk

• Desktop Support

• Technical Chat / Email Support

• Application Support (Voice)

• IT Trouble Shooting

 

Benefits :

 

• Day / UK / US Rotational Shifts

• 15k to 35K Take home

• Two way Transport

• Unlimited incentive Structure

• No registration Fees

 

Skills Required :

 

• Should be flexible with rotational Shifts

• Manageable or Good English Communication Skills

• Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply

• Candidates with Graduation Backlogs can apply.
  

 

Documents Required :

 

Fresher :

• 10^th / 12^th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Cad ID

 

Experience :

 

• Previous Companies Offer letter / relieving letter / one month pay slips

• 10^th / 12^th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Cad ID

 

 

*************PLEASE DO REFER YOUR FRIENDS*************

 

Role : Employee need to attend the calls and help the existing customer with there queries . There are no Targets , No sales . It’s totally a Inbound Process.

 

Salary:

1. Fresher : 15K IN HAND , CTC-17K
2. Experienced: Hike 15-25%

 

Facility :

1. Pick and drop
2. Rotational Shifts
3. Rotational offs
4. Bank Holidays offs

Freshers) Walk-In : BPO Non Voice  @ Chennai

Greetings from Zealous Services ! Get Spot Offer ! Fresher  in BPO Non Voice and Voice Immediate Joining. 

Process :  Non Voice

Job Location : Chennai, Tamilnadu

Age Limit : 18-26 Years

Qualification - Eligibility Criteria : 
# Any Graduate/Diploma
# Fresher can apply with Minimum 3 Arrears

Desired Experience : 0 Years

Please Carry below documents (mandatory) :
# Updated Resume Copy
# Carry an Aadhar Xerox with you

Note: You can mention the reference as 'SOFIA HR'.

Walk-In Date : From Nov 4th  to Nov 15th 2019 (Monday to Friday)

Walk-In Time : 10.00 AM to 4.00 PM only

Walk-In Venue : 
Zealous Services,
No: 17/7, B Block Ground Floor,
Shafika Building, Kodambakkam High Road,
Nungambakkam,
Chennai - 600034
Landmark: Near Palm Grove Hotel

Contact Person : SOFIA (HR)

 

The candidate will look into the end-to-end order cycle to provide customers with transparency in the order process: Responsibilities 1. ORM - Check and attend to customer queries on online platforms such as Facebook, Instagram etc. 2. Receive calls and be able to appraise customers on status of orders and execute special requests 3. Candidate must be have fluent communication skills in English and Hindi 4. Liaise with sellers and courier partners to ensure products are dispatched in a timely manner 5. Respond to customer queries through emails to ensure customer experience is unhindered 6. Liaise with sellers in order to provide packaging material 7. Perform reconciliation to ensure customer orders don’t get cancelled 8. Perform refunds and related processes as per customer request or business inability to deliver product