L1 Support Consultant

About Us*

Ghar Art is a home decor brand dedicated to redefining every corner of the house with thoughtfully designed decor products. Our aesthetic approach resonates with elegance and style, and we are looking for a creative and strategic individual to bring our brand story to life across digital platforms.

We are committed to offering our customers the best shopping experience through exceptional products and excellent service. Founded by Ankur Malhotra - 15 Years+ veteran in E-commerce state with Leadership positions as AVP Paytm (Biggest Payments company in India ) & VP Marketing & Director India for Tokopedia/Goto - Biggest Ecommerce & public company in Indonesia. Pradeep Paul - Over 20 years experience in Home Furniture & Decor Business , a Furniture industry veteran and Serial entrepreneur running his own showroom by Paul's Opus in Kirti Nagar.  Surbhi Bansal - Over 15 years of experience at senior leadership position at Paytm & Homecredit with experience in Marketing , Social Media & more. Together the team is on a mission to bring Luxury Artefacts, unique decor pieces to home owners in India. We are starting our journey with lot of ambition & passion to build a strong D2C brand in modern Decor.

Paul Furniture Studio 

https://g.co/kgs/7ytk6dh

Online Site for Artifacts 

https://gharart.com/

We are looking for young energetic & passionate team members who can embrace startup culture and are motivated to build a great consumer experience & story, willing to go on a high learning curve of running business and put in hard hours to achieve great milestones together.

*Role Overview*

We are seeking a Social Media Manager & Content Writer to oversee content creation and management for our social media platforms, website, and blogs. The ideal candidate is a creative storyteller with a passion for home decor, an eye for aesthetics, and a deep understanding of social media trends.

*Key Responsibilities*

_Content Creation & Management_

• Develop engaging, on-brand content for social media platforms (Instagram, Facebook, Pinterest, LinkedIn, etc.).

• Write compelling and SEO-friendly blog posts, website content, and product descriptions.

• Plan and manage a content calendar aligned with marketing goals and seasonal trends.

• Ensure brand consistency in tone, style, and messaging across all content.

_Social Media Strategy & Execution_

• Create and implement social media strategies to increase engagement and brand awareness.

• Schedule and publish posts, monitor performance, and optimize based on insights.

• Engage with the audience, respond to comments/messages, and foster community building.

• Collaborate with designers, photographers, and influencers to create high-quality visual content.

_Analytics & Performance Tracking_

• Track key performance metrics (reach, engagement, conversions) and provide reports with insights.

• Stay updated on trends, algorithm changes, and best practices to enhance content strategy.

_Collaboration & Brand Growth_

• Work closely with the marketing and product teams to align content with brand objectives.

• Identify opportunities for collaborations, partnerships, and influencer marketing.

• Research and implement content strategies that drive traffic and sales.

*Qualifications & Skills*

• Proven experience in social media management and content writing.

• Strong writing and editing skills with a keen understanding of storytelling.

• Knowledge of SEO, hashtags, and social media analytics.

• Familiarity with content creation tools like Canva, Adobe Suite, or similar.

• Experience with scheduling tools (Meta Business Suite, Later, Buffer, etc.).

• A passion for home decor, design, and aesthetics is a plus.

*Why Join Us?*

• Opportunity to shape the digital presence of a growing home decor brand.

• A dynamic and creative work environment.

• Growth opportunities and exposure to brand marketing strategies.

💥 What will you do?

As a Lead Backend Engineer, you will

• Build out and help scale our Django (+ReactJS / VueJS) based web application as we add new features and customers

• Help us transition from monolithic system architecture to microservices and serverless system architecture to help meet our future scaling requirements

• Collaborate on a daily basis with a small, nimble team of product managers, engineers, and UX designers to understand business requirements and user experience goals and pain points.
• Build out features to enable multi-channel customer acquisition include partner channels, enterprise channels, and government channels
• Integrate third-party plugins to enhance customer experience and internal tooling build internal tooling to improve internal team efficiencies.
• Actively participate in code reviews
• Work with our quality assurance team to improve coverage on our automated testing suites

🙋 What are we looking for? 

While we do not have a strict list of requirements for candidates interested in this role, some indicators that you would fit this role and our engineering culture are 

• Prior experience of a few years (3+ years) with python based frameworks as Django or Flask would be essential to work on our application stack.

• You actively promote a culture of engineering excellence some of which could be writing efficient code, use of elegant design patterns, and styling your code through code-linting policies.

• You enjoy designing software architecture by collaborating with engineering managers, architects, and other lead engineers to explore existing systems, determining areas of complexity, potential risks to successful implementation.

• You enjoy coaching folks to achieve outcomes through nudges.

📢 Other information you may want to consider 

• We will be flexible for the rest of the pandemic and work remotely; however, we are not a remote-first company, and the work location would be Bangalore when things settle.
• Our backend tech stack includes Django, FastAPI, Postgres, Redis, Clickhouse, and TigerGraph. Our environments are managed through Docker, Kubernetes, and Terraform.

Job Title: QA Associate 

Job Description:

1. Responsible for Implementing, controlling and monitoring quality management system documentation (ISO 27001) and data privacy (SOC2).
2. Coordinate improvement in the system through output from audit, management review, and responsible to close NC’s during audits.
3. Knowledge of SAMD (Software as Medical Device) SaaS product, processes and procedures.

3-5 years of relevant experience in Medical Devices Industry.

Area of Expertise:

• To generate, implement and maintain internal quality procedures and systems to comply with ISO 27001, SOC2 standards
• Maintaining and updating various documents like internal docs log, external log, , Obsolete docs log, DCN, ECN, CAPA, SQA/IQA log, product complaint, equipment log
• Maintaining Engineering documents like part specs, Bill of materials, Drawings, Design review documents etc
• Co-ordinate and conduct periodic internal audits of various functional groups of an organization and drive compliance to QMS.
• Manage all documentation related to internal and external audit.
• Manage all the documents related to supplier qualification and coordinate Supplier’s audit and maintain the supplier file.
• Experience in Handling of CAPA (Corrective & Preventive Actions) & Product Complaints
• Co-ordination of Management Review Meetings & its action items implementation

Experience Required:

• 3-5 years of relevant experience in Medical Devices Industry.
• Educational Qualification – Diploma/Engineering graduate, preferably Computer Science or related.
• Ability to read and understand standard requirements independently.
• Good teamwork, communication and interpersonal skills. A demonstrated commitment to company values
• Good understanding of design control, and post marketing processes
• Knowledge of FDA / EU / Indian & other national regulations is an added advantage.
• Working knowledge of an e-QMS is an added advantage.

Responsibilities:

Maintain and manage of current IT infrastructure.

Maintain and Manage current computer Network and Severs.

Provide right solution for user based query / requirement

Handle day to day IT related query / issue in given timeline.

Giving status report to Respective supervisor / Manager on daily basis.

Adherence to the expected roles and responsibilities w.r.t ISMS and QMS standards.

Required Skills:

Network and servers installation and configurations

Linux & Windows system management

Hardware and software installation and management

O365 and G-Suite Management

Client communication and follow up

Vendor communication, follow up