L1 Support Consultant

Key Areas of Responsibility:

● Growth

○ Consumer:

■ Understand the core consumer needs, and collaborate with product and design to build the right consumer experience and optimise conversion funnels.

■ Lead the development and execution of comprehensive growth strategies, focusing on user acquisition, activation, and retention.

■ Oversee and optimise performance marketing channels, including paid advertising, SEO, SEM, and partnerships.

■ Utilise data analytics to identify trends, insights, and areas for improvement in the user journey.

■ Develop and implement strategies to increase customer retention and lifetime value.

○ Partnerships

■ Define the partnerships and spiritual leader outreach strategy to align with the consumer need and company vision.

■ Build a high quality curated leader community by developing a deep understanding of the ecosystem and nurturing leader relationships.

■ Work closely with the content team to align leader onboarding strategy with the overall content strategy.

● Strategic Support:

○ Collaborate closely with the founding team to drive and execute key strategic initiatives.

○ Conduct market research, prepare reports, and provide insights to support decision-making.

● Problem Solving:

● Anticipate challenges and proactively identify solutions to address them.

● Assist in resolving operational issues and roadblocks.

Qualifications

● Bachelor's degree in Engineering; MBA is a plus.

● Previous experience in a Product or Chief of Staff or similar role, preferably in a startup environment.

● Exceptional organisational and project management skills.

● Ability to work independently and collaboratively in a fast-paced environment.

● Flexibility and adaptability to handle evolving responsibilities.

We are Actively Looking for Business Presentation Designer: -

Who are we looking for:​

- We are looking for a designer with 3+ years of experience who's not married to their cubicle and can effortlessly convert complex concepts into elegantly simple presentations​.

- You should be able to translate business and marketing objectives into visual stories that are compelling, exciting, and coherent.​

- You should have a knack for design, attention to detail, and ninja-level expertise with design fundamentals, including composition, typography, color, iconography, and data visualization.​

- Along with in-depth knowledge of PowerPoint, Word, Keynote, and familiarity with Adobe Creative Suite, you should also have strong data visualization skills. ​

- Collaboration with other designers, copywriters, internal partners, and clients should come naturally to you.​

- An open-minded person who loves to set new benchmarks is desirable. ​Also, should be respectful of deadlines and willing to add value wherever required.

• Ability to clearly articulate and demonstrate the value proposition. 
• Provides technical support, configuration, and administration of Citrix environment 
• Develops processes, procedures, and technical documentation for management of Citrix environment 
• System and application health monitoring and reporting 
• Consulting with application owners to install and tune their applications 
• Provides technical support, configuration, and administration of Windows Server as required 
• Assists with architectural design to improve reliability, performance, and efficiencies 
• Responds to situations where standard procedures have failed in isolating or fixing problem. 
• Provide support for a 24 x 7 operation, when required 
• Establishes strong working relationships with key staff members in departments. 
• Minimum 5+ years’ experience as a Wintel Engineer/Architect with an outstanding track record of progressively increasing responsibilities 
• Strong ability to communicate effectively and multi-task with minimal supervision 
• Current certifications with Cisco, Citrix & Microsoft required 
• Strong understanding of TCP/IP and OSI model 
• Experience in Citrix XenApp, XenDesktop and XenServer technologies. 
• 5+ years of Network, Storage and Infrastructure (Data Center, etc.) experience. 
• A strong understanding of leading manufactures routing and switching architecture; and experience with storage and virtualization products from leading manufactures. 

• Responsible for the entire infrastructure including Production (both bare metal and AWS).
• Manage and maintain the production systems and operations including SysAdmin, DB activities.
• Improve tools and processes, automate manual efforts, and maintain the health of the system.
• Champion best practices, CI-CD, Metrics Driven Development
• Optimise the company's computing architecture
• Conduct systems tests for security, performance, and availability
• Maintain security of the system
• Develop and maintain design and troubleshooting documentation

• 7+ years of experience into DevOps/Technical Operations
• Extensive experience in operating scripting language like shell, python, etc
• Experience in developing and maintaining CI/CD process for SaaS applications using tools such as Jenkins
• Hands on experience in using configuration management tools such as Puppet, SaltStack, Ansible, etc
• Hands-on experience to build and handle VMs, Containers utilizing tools such as Kubernetes, Docker, etc
• Hands on experience in building, designing and maintaining cloud-based applications with AWS, Azure,GCP, etc
• Knowledge of Databases (MySQL, NoSQL)
• Knowledge of security/ethical hacking

• Have experience with ElasticSearch, Kibana, LogStash
• Have experience with Cassandra, Hadoop, or Spark
• Have experience with Mongo, Hive

The Social Media & Digital Marketing Intern is responsible for assisting the Digital Marketing Manager in implementing Tessacts overall communications and marketing plan -- focusing specifically on digital communications -- to build awareness about Tessact within the community, and  increase its visibility on social media platforms (mainly linkedIn)

1. Community management: designing social media campaigns, creating social media contents, answering to customer’s comments or questions (Facebook, Twitter, LinkedIn, Instagram…).
2. Managing the company’s official website.
3. Writing contents for the company’s blog or website.
4. Creating contents for mail diffusion (newsletter…) or online diffusion.
5. Follow-up and improvement of SEO.
6. Helping the marketing team to follow-up and improve the digital marketing strategy

1. Ability to take initiative, employ good judgment, and manage projects from beginning to end 
2.  Excellent writing, editing, and proofreading skills 
3.  Exceptional ability to manage details 
4.  Ability to multitask in a fast-paced environment 
5.  Ability to meet deadlines and to anticipate next steps or needs
6.  Work effectively both independently and as part of a team 
7.  Be available for at least 20 hours a week 
8.  A bachelor’s degree (or currently enrolled student) in the liberal arts or equivalent work experience 
9.  Understands and can utilize emerging platforms, digital media, and web/social media management and measurement tools (e.g. HootSuite, Google Analytics) 
10.  Adobe Creative Suite experience a plus
11.  Strong working knowledge of email marketing applications (e.g. Constant Contact)

We’re looking for people to join our cause – to simplify the visual web with really smart but simple visual tools. A technology startup founded by IITians and   backed by some of the most reputable media companies as customers, we offer a rare opportunity to join a thriving, fast-paced, multi-cultural environment and be part of a truly exciting journey. You will be at the forefront of innovation, joining the only Artificial Intelligence startup in India that has successfully deployed several CV/ML solutions for several large media companies and now focusing on solving problems of the global market.

Tessact is an Artificial Intelligence (AI) and data analytics startup, founded by IIT Bombay alumni, that helps in transforming businesses using powerful video recognition technologies built on most advanced machine learning systems. The company redefines the way contextual insights are to be used for media production, digital advertising, consumer experience creation and news analytics

Roles & Responsibilities

As a member of our fast-growing engineering team, your responsibility will be to get involved in day-to-day development operations and solve complex problems of digitization to meet the demands of business.

To be successful, you must have a self-driven mindset, go getter attitude.

The responsibilities include:

• Writing the clean quality code & Understanding functional requirements thoroughly and analyzing the requirements in the context of the product
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities
• Being able to lead/support UAT and production roll outs
• Creating, understanding and validating estimated effort for given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
• Carrying out POCs to make sure that suggested design/technologies meet the requirements
• Carrying out DevOps activities which includes creating Jenkins pipeline

Key Skills

Should possess hands-on full life-cycle development experience (architect, design, code, test, release) be comfortable around both front-end and back-end coding languages, client/server-side development frameworks and third-party libraries.

• Should be strong in data structures and algorithms. Solid understanding of object-oriented programming
• Work with cutting edge technologies like Java 8, Scala, React, Akka, Docker, Puppet, and Salt
• Hands-on knowledge of Spring core, MVC, JPA. Working knowledge of Spring Boot
• Should have strong hands-on on one of the JavaScript frameworks: jQuery, AngularJS, ReactJS, and Vue.js.
• Willing to working with latest Cloud and Container technologies like AWS
• Experience with both external and embedded databases. NoSQL DB experience is good to have
• Implementing unit testing using frameworks like JUnit, Mockito, etc.
• Proficient understanding of code versioning tools, such as Git
• Familiarity with Maven (Other building tools Ant and Gradle are good to have)
• Familiarity with continuous integration
• Good understanding of Agile practices