
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

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We are a Florida-based nonprofit organization seeking a full-time remote AI Programmer to support automation and AI-driven workflows.
Schedule:
42 hours per week
Flexible schedule overlap with EST preferred
Compensation:
$750 to $1,000 + bonus
Long-term contractor role
Responsibilities:
- Build and maintain AI-driven websites, apps, and automation systems
- Work with large language model APIs (OpenAI, Gemini, etc.)
- Improve prompt engineering and structured outputs
- Optimize performance and reliability
Requirements:
- Experience working with APIs (REST, JSON)
- Experience with PHP, React.js, and database systems.
- Familiarity with LLM models and prompt design
- Understanding of automation workflows
- Reliable high-speed internet
- Ability to communicate clearly in English
Preferred (not required):
- Experience with image generation APIs
- Experience with Google Sheets / Apps Script
- Experience deploying lightweight cloud functions
To apply, please reply with:
- Your resume
- Examples of relevant AI or automation work
- GitHub or portfolio (if available)
- Your current location and availability
Qualified applicants will receive a follow-up application link.
- The candidate should have a minimum of three years of working experience. The candidate will be evaluated accordingly to their total work experience.
Expectation from the Candidate
- Deep understanding of ‘under the hood’ knowledge of Angular. i.e. in-depth knowledge of the Angular framework.
Skills and Qualifications
- Proficiency with TypeScript, and latest Angular version and HTML5
- Professional, precise communication skills
- Work experience writing Unit Tests using Jasmine and Karma
- Work experience in applying the best practices of Angular, Web Application development
- Extensive working knowledge of HTML5, CSS3, XML and JSON.
- Thorough understanding of Reactive Programming, RxJS framework, Databases, API,
- Implementing of Caching and RESTful services
- Applying a validation framework, performance tuning using Angular lazy loading concepts
- Working experience in an Agile team especially with SCRUM
- Good understanding of DevOps, CI/CD principles and practices to improve Software Quality & Efficiency
Following Skills will be an added advantage
- Work experience with JAVA (Spring Boot or Spring Cloud Services) or .NET backend
- Familiarity in working with Containers, Docker, Kubernetes, etc
- Service / API test – to test endpoints as thoroughly as possible
- End to End integration test system
Behavioral Skill
- Should be a quick learner with a problem-solving mindset
- Attention to detail and follow-through to achieve good quality
- Should have excellent written and verbal communication skills
Desired Candidate Profile For Embedded Developer Role
1. Proficient in C language
2. Proficient in Linux application development, TCP/IP protocol, multi-threaded programming, basic encryption algorithm,
3. familiar with Linux system commonly used API and commands, proficient in basic debugging means and methods.
4. Proficient in STM32 and other SCM development, skilled in using Keil and other integrated development environment,
5. proficient in serial port communication programming, Bluetooth, GPIO, SPI, EEPROM and other development, proficient in basic debugging means and methods.
6. Have basic hardware skills and knowledge, can draw PCB and read circuit diagrams, can use an oscilloscope and other tools for debugging.
7. Familiar with embedded system, free-RTOS, RT-Thread, etc.
8. Fluency in both spoken and written English.
* Optimize components for maximum performance across multiple devices and browsers
* Write performant REST APIs for both internal and external consumption
* Build micro services and their deployment process
* Work with problems of scale, leveraging technologies that are distributed in nature.
* Perform code reviews
- Excellent analytical and problem-solving skills
- Exposure in Python and backend development
Job Title: Odoo Developer
Job Type: Full Time
Job Location: India- Bangalore/Pune
Reporting To: Manager ERP Solutions/Director Cloud Engineering
Work Hours: 9 hours (Indian Shift)
Main Duties and Responsibilities:
The candidate will be responsible for interacting with internal and external customers, gather requirements, map it to the system design solution if required, discuss it with Functional consultant and deploy/implement it and post implementation support.
Qualifications:
BSc Computer Science, Electronics, MSc/MCA, PGDCA or any equivalent degree
Experience – 1- 3 Years
Skills:
Functional Skills:
- Good understanding of ERP Process and system
- Candidates should have hands-on experience in implementing Odoo Sh preferably, Odoo Online, Enterprise, Odoo Community Edition or experience in implementing any other ERP Software.
- Good Knowledge on the following: Purchase Process (Procure 2 Pay), Sales Process(Order 2 Cash), CRM , Accounting, Manufacturing
Technical Skills:
- Must knowledge on core Python programming concepts, Django framework, JavaScripts
- Good knowledge on SQL, PostgreSQL
- Good knowledge on ORM methods, Xml, Jquery/JS
- Good to have knowledge on Odoo Framework, Installing Odoo, Customize modules, create modules.
Personal Qualities and Behavior traits:
1- Be a good team worker demonstrating loyalty and commitment to the organization and team members.
2- Good organizational skills and excellent attention to details Interact with individuals to provide needed information
- Good written and verbal communication skills.
- Aptitude for learning new concepts, technologies and understanding them to utilize in a customer facing/service environment.
- Should be able to work in a team environment and independently.
Performance Goals
1- Able to handle multiple assignments simultaneously.
2- Ensures timely response to client and internal peers.
- 3+ years of experience in native android app development.
- Strong programming experience in Core Java, Android SDK
- Experience working with Kotlin is a plus
- Experience working with Media player
- Experience working with offline app & content security, Encryption and Decryption
- Experience working with FCM
- Experience with web services integration, REST API framework, social media and other third party integrations
- Write good quality code, unit tests, automation and performing code reviews.
- Should have Experience of Social Integration.
- Ready to take complete ownership of multiple products, work alone on project if required
- Good knowledge in Android services/Framework layer and its debugging
- Experience with version control systems, preferably Git.
- Shipped multiple Android Applications that are currently available in the Google Play Store
- Good knowledge of data structures, algorithms and time/space complexity analysis.
-
Good problem solving abilities.
-
Ability to communicate well with Product and Engineering Team
- Experience with a start-up would be added advantage.








