
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

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Job Title: .NET Developer
Location: Pan India (Hybrid)
Employment Type: Full-Time
Join Date: Immediate / Within 15 Days
Experience: 4+ Years
Deqode is looking for a skilled and passionate Senior .NET Developer to join our growing tech team. The ideal candidate is an expert in building scalable web applications and has hands-on experience with cloud platforms and modern front-end technologies.
Key Responsibilities:
- Design, develop, and maintain scalable web applications using .NET Core.
- Work on RESTful APIs and integrate third-party services.
- Collaborate with UI/UX designers and front-end developers using Angular or React.
- Deploy, monitor, and maintain applications on AWS or Azure.
- Participate in code reviews, technical discussions, and architecture planning.
- Write clean, well-structured, and testable code following best practices.
Must-Have Skills:
- 4+ years of experience in software development using .NET Core.
- Proficiency with Angular or React for front-end development.
- Strong working knowledge of AWS or Microsoft Azure.
- Experience with SQL/NoSQL databases.
- Excellent communication and team collaboration skills.
Education:
- Bachelor’s/Master’s degree in Computer Science, Information Technology, or a related field.
Position Title:Customer Success Regional SPOC
Experience:8+ Year
Location:Bhopal, Indore, Hyderabad,Jaipur
Skill set: B2B Sales, Finacial Saas, Edu Fintech,
- Responsible for Embedded Stack - implementation between Institutes and LEO1
- Single point of support for ensuring seamless onboarding of students & coordination.
- Conducts Training (Product training to Institute management / training to institute staff/
- Review Calendars training / Onboarding student training)
- Responsible for communications between both the entities
- Responsible for ensuring weekly updates and monthly reviews are conducted
- Ensures to coordinate between the teams for all pointers mentioned on the Institute track Check sheet.
- He/she will ensure the review calendar rhythm is maintained and accomplished.
- Monthly calendar for institute visits and ensuring travel to institutes for monthly reviews
- Sharing data templates on time to institutes
- Assisting in uploading/ loading details
- Ensures Cards dispatch for his/ her institutes
- Ensure coordination to upload Fee structure from backend LEO1 teams
- Collate feedbacks and address them on war footing.
- Will be responsible for Lead traction, business conversions , tie up withs local vendors, banks etc and points of card usage
Required Key Skills :
- The role requires the person to interact with all top institutes, and their senior
- management teams we will need a seasoned resource.
- To be excellent in communicating skills and training skills
- They should be able to convince teams and staff on the products and get buy in.
- Should be open to travelling
We are looking for a highly capable Node.js/ExpressJS developer to optimize our web-based application performance. You will be collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.
To ensure success as a Node.js developer, you should possess extensive knowledge of Node.js/ExpressJS based services and experience in a similar role. An accomplished Node.js developer will be someone whose expertise results in the stable, fast, and secure exchange of data between servers and end-users.
Responsibilities:
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
Qualification:
- Bachelor’s degree in computer science, information science, or similar.
- At least three years’ experience as a Node.js and ExpressJS developer.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Knowledge of front-end technologies such as HTML5 and CSS3.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
- Great organizational and time management skills.
- Availability to resolve urgent web application issues outside of business hours.

Drive architecture discussions, design and code reviews, and provide timely
feedback
Collaborating with several cross-functional teams, product managers, and
engineers
Bring tech innovations that will help in the growth of the platform
Proactively research and investigate external products and technologies
identifying emerging trends and revising software development best practices
to take advantage of these
Hiring strong and diverse talent to strengthen the team
Lead a team technically and mentor, improving process and delivery results
Provide regular status updates to the core project team and leadership
Manage any project and product-related issues or escalations
Facilitate a smooth hand-off to the Customer Success & Support teams
Assist team members in up-leveling their technical skills Requirements
Experience working with cross-functional teams
Ability to grasp technical concepts
Strong problem-solving skills to resolve project-related issues (ex. timeline
risk, scope creep, resource constraints, etc.) and escalations while navigating
challenging situations in a professional manner
Passion for delivering outstanding customer experience; customer-focused,
enthusiastic, positive, and service-oriented
Team player who exhibits professionalism while dedicated to meeting and
exceeding expectations
Ability to multitask and prioritize issues under pressure effectively
-Creating Rest based Backend for both Web & Mobile Apps
-Standard Code Quality
-Can work on both SQL and NoSQL DB
-Familiar with GraphQL
Required Candidate profile
-Experience creating backend using Node.JS-Hands on experience with JavaScript Development on both client and server-side
-Experience with modern frameworks and design pattern
- Must possess strong hands-on testing experience of e-commerce Applications and e-commerce platforms, preferably Magento, and Drupal.
- Sound Knowledge of test automation frameworks including designing, maintaining & improving Knowledge of Zephyr, Behat, and BackstopJS QA tools.
- Detailed knowledge of cross-platform testing and environments.
- Well-versed in Defect Tracking & Reporting
- Writing test scenarios and robust functional test cases based on the use case and requirements
- Solving complex problems; taking a new perspective on existing solutions; exercising judgment based on the analysis of multiple sources of information.
- Analyzes test results and recommends corrective actions.
- Should have strong Analytical and Logical abilities.
- Good to Have Skills: Experience in Agile Scrum methodology or CSTE/CS QA/ISTQB certification
About us:
Siply helps underserved masses inculcate savings behaviour to build a more productive and financially secure country. Our Vision is to build the Digital Bank for 40 Crore Underserved Indians.
Company Link - https://siply.in/">https://siply.in/
About the Role:
This is the Senior role where you will build systems and infrastructure to enable seamless user experience across all our offerings in the space of Micro-Savings, Micro-Credit, Micro-Insurance, and associated Value-Added Services. You will power the user experiences on the App and translate complex technical issues into Business opportunities.
Responsibilities:
- Build the architecture for our Product platforms and take ownership for deliverables.
- Good Understanding of all stage of software development and also mentoring team.
- Design some of the most advanced & complex software systems / products in the industry.
- Determine technical feasibility of medium to low complexity features or solutions by evaluating problem, possible solutions and technology requirements.
- Exercise judgement in prioritizing tasks and selecting methods and techniques for obtaining solutions.
- Collaborate and work closely with Engineering, Product and Design team.
Requirements:
- 4 to 7 years of experience in software product development.
- Degree in Computer Science or related field from top tier universities is preferred.
- Excellent abstraction, coding and system design skills.
- Strong hands-on technology experience building and running large scale systems handling multi-million sessions/transactions per day.
- Strong experience in large scale Database systems like rdbms & NoSQL stores.
- Excellent programming skills in Java/GO/NodeJS and expertise in multi- threading and performance-oriented programming.
Join us to be a part of our Growth Journey!


We are looking for a Front-End Web Developer who is motivated to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Responsibilities
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
Skills And Qualifications
- Proficient understanding of web markup, including HTML5, CSS3
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of React JS, Redux, Styled Components.
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.
- Expertise in Database Administration on Production Servers with server configuration, performance tuning, and maintenance with outstanding troubleshooting capabilities in Cloud – AWS / Azure.
- Efficient in Architecting, Configuring, Maintaining, Monitoring, Troubleshooting SQL Servers.
- Strong understanding of SQL database structures, principles, and practice
- Strong experience handling Backups, Restores, Corruption, and Disaster Recovery scenarios.
- Experience in installing and configuring SQL Server databases of different versions.
- Experience in Performance Tuning and Optimization, backups, restores, recovery models. Writing & optimizing SQL statements, partitioning, clustering, HA, DR. Experience in DMV & DDL queries.
- Independently analyze, solve, and correct issues in real-time, providing problem resolution end-to-end.
- Skilled in working with large volumes of data and loading data from multiple sources.
- Knowledge of reporting and query tools and practices.
- Knowledge of indexes, index management, and statistics.
- Skilled in deploying database change scripts
- Scheduling database backups, taking full and Transaction log backups.
- Automate SQL server tasks (SQL jobs, Windows scripts, etc.)
- Exposure to MySQL will be an added advantage.
Soft skills:
- Mission led. Someone who buys into the mission of a company and the problem they are solving. The company is growing fast and have a tonne of things they need to achieve; they want people that are bought in for the long term and believe in what they’re doing.
- Pragmatic thinker. You have a structured approach to situations, if you do not know the answer, you’ll know how to find it out.
- Open to change. You are able to work in a fast-paced environment where priorities can change instantly, and you are able to adjust.
- Technologist. Someone that is passionate about what they do and experienced in server operating systems and application deployment, configuration, and maintenance.
- Communication and Presentations skills.

- Provide thought leadership on how best to meet business requirements using the CDM platform
- Help determine the architectural direction of the CDM platform and related infrastructure
- Collaborate with business analysts and product owners to interpret and synthesize requirements
- Work with other team members to determine the best technical solution to meet requirements.
- Keep current on industry best practices and help to incorporate relevant updates into solutions.
- Analyze and Identify existing architecture and come up with suggestions and implement changes to bring solutions to a more stable state.
- Act as a single point of contact to the team (including dev/QA/support) in guiding to adopt best practices across technology development.
Basic Qualifications:
- Bachelor’s degree in computer science, information technology, or related field
- Strong problem-solving, analytical, and critical thinking skills
- 10+ years working in an IT environment (Preferably on Digital or DWH/ETL applications)
- 5+ years Java/.net (or similar) application design and development experience
- 4+ years Tibco EBX5 architect/design/development experience
- 5+ years database design/development experience in MS SQL Server or similar DBs with query tuning and optimization
- Proficiency in SQL, XML, JSON
- Min 5 years working experience an agile development team
- Min 3 to 5 years of exp with Azure Cloud including services like VMs, Security, Storage, App Services, Service Bus, Active Directory, Azure SQL
Preferred Qualifications:
- Experience in ETL, DW/BI, modeling, and manipulating data using Microsoft Access, SQL, Tableau, or similar tools
- Knowledge of MDM (Master data management) foundational concepts
- Excellent verbal and written communication skills that allow effective communication with all levels of the organization
- Experience working in a heterogeneous technology environment
- Ability to participate in high-level architecture design as well as hands-on development
- Experience developing applications in the Salesforce platform
- Exposure to web applications and web portals is added advantage

