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- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.
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About Starmark Software
About
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A modern work platform means a single source of truth for your desk and deskless employees alike, where everything they need is organized and easy to find.
MangoApps was designed to unify your employee experience by combining intranet, communication, collaboration, and training into one intuitive, mobile-accessible workspace.
We are looking for a highly capable machine learning engineer to optimize our machine learning systems. You will be evaluating existing machine learning (ML) processes, performing statistical analysis to resolve data set problems, and enhancing the accuracy of our AI software's predictive automation capabilities.
To ensure success as a machine learning engineer, you should demonstrate solid data science knowledge and experience in a related ML role. A machine learning engineer will be someone whose expertise translates into the enhanced performance of predictive automation software.
AI/ML Engineer Responsibilities:
- Designing machine learning systems and self-running artificial intelligence (AI) software to automate predictive models.
- Transforming data science prototypes and applying appropriate ML algorithms and tools.
- Ensuring that algorithms generate accurate user recommendations.
- Turning unstructured data into useful information by auto-tagging images and text-to-speech conversions.
- Solving complex problems with multi-layered data sets, as well as optimizing existing machine learning libraries and frameworks.
- Developing ML algorithms to huge volumes of historical data to make predictions.
- Running tests, performing statistical analysis, and interpreting test results.
- Documenting machine learning processes.
- Keeping abreast of developments in machine learning.
AI/ML Engineer Requirements:
- Bachelor's degree in computer science, data science, mathematics, or a related field with at least 3+yrs of experience as an AI/ML Engineer
- Advanced proficiency with Python and FastAPI framework along with good exposure to libraries like scikit-learn, Pandas, NumPy etc..
- Experience in working on ChatGPT, LangChain (Must), Large Language Models (Good to have) & Knowledge Graphs
- Extensive knowledge of ML frameworks, libraries, data structures, data modelling, and software architecture.
- In-depth knowledge of mathematics, statistics, and algorithms.
- Superb analytical and problem-solving abilities.
- Great communication and collaboration skills.
Why work with us
- We take delight in what we do, and it shows in the products we offer and ratings of our products by leading industry analysts like IDC, Forrester and Gartner OR independent sites like Capterra.
- Be part of the team that has a great product-market fit, solving some of the most relevant communication and collaboration challenges faced by big and small organizations across the globe.
- MangoApps is highly collaborative place and careers at MangoApps come with a lot of growth and learning opportunities. If you’re looking to make an impact, MangoApps is the place for you.
- We focus on getting things done and know how to have fun while we do them. We have a team that brings creativity, energy, and excellence to every engagement.
- A workplace that was listed as one of the top 51 Dream Companies to work for by World HRD Congress in 2019.
- As a group, we are flat and treat everyone the same.
Benefits
We are a young organization and growing fast. Along with the fantastic workplace culture that helps you meet your career aspirations; we provide some comprehensive benefits.
1. Comprehensive Health Insurance for Family (Including Parents) with no riders attached.
2. Accident Insurance for each employee.
3. Sponsored Trainings, Courses and Nano Degrees.
About You
· Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
· Driven: You are a driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
· Entrepreneurial: You thrive in a fast-paced, changing environment and you’re excited by the chance to play a large role.
· Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.
· Thrive in a start-up mentality with a “whatever it takes” attitude.
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Recro is a developer-focused platform that was founded with the aim of seamlessly matching individual expertise with the right opportunities.
We empower talented developers by providing them with relevant experience at fast-growing startups based on technical competencies and aspirations. These opportunities have a significant impact on their career success and help them become their best self.
We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
Responsibilities
- Developing new user-facing features using React.js
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
Skills:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with newer specifications of ECMAScript
- Experience with data structure libraries (e.g., Immutable.js)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
Include:
Using markup languages like HTML to create user-friendly web pages
Maintaining and improving website
Optimizing applications for maximum speed
Job brief
We are looking for a qualified Front-end developer to join our IT team. You will be responsible for building the ‘client-side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications.
If you’re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.
Responsibilities
- Use markup languages like HTML to create user-friendly web pages
- Maintain and improve website
- Optimize applications for maximum speed
- Design mobile-based features
- Collaborate with back-end developers and web designers to improve usability
- Get feedback from, and build solutions for, users and customers
- Write functional requirement documents and guides
- Help back-end developers with coding and troubleshooting
- Ensure high quality graphic standards and brand consistency
- Stay up-to-date on emerging technologies
Requirements
- Proven work experience as a Frontend developer
- Hands on experience with markup languages
- Experience with JavaScript, CSS and jQuery and Bootstrap framework
- Familiarity with browser testing and debugging
- In-depth understanding of the entire web development process (design, development and deployment)
- Understanding of layout aesthetics
- Knowledge of SEO principles and AMP is a plus
- An ability to perform well in a fast-paced environment
- Excellent analytical and multitasking skills
- BSc degree in Computer Science or relevant field
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● Write clean, maintainable and efficient code
● Design robust, scalable and secure features
● Contribute in all phases of the development lifecycle
● Follow best practices (test-driven development, continuous integration, SCRUM, refactoring and code standards)
● Drive continuous adoption and integration of relevant new technologies into design
Requirements
● 2 to 5 years of experience in developing applications using Ruby on Rails
● Experience in Rails gems like rspec, devise, cancan, active-admin
● Proven work experience in software development
● Experience in writing ReSTful APIs
● Demonstrable knowledge of front-end technologies such as JavaScript, HTML, CSS and JQuery
● Experience developing highly interactive applications
● A firm grasp of Object Oriented analysis and design
● Passion for writing great, simple, clean, efficient code
● Good knowledge of relational databases
● Working knowledge of NoSQL database
● Experience in using AWS services is a plus.
About the Company
Blue Sky Analytics is a Climate Tech startup building an API-based catalogue of Environmental Datasets by leveraging Satellite data, AI, and the cloud.
We are looking for a Project Manager for managing our engagement with Climate TRACE, a coalition founded by former United States VP Al Gore - YES, you read that right and YES you might get a chance to interact with him as part of this role.
Climate TRACE is a coalition created to make an open emissions inventory of the world’s first comprehensive accounting of greenhouse gas (GHG) based primarily on direct, independent observation. The vision of Climate TRACE is to make meaningful climate action faster and easier by mobilizing the global tech community to track greenhouse gas (GHG) emissions with unprecedented detail and speed. Climate TRACE members include (carbon)plan, Earthrise Media, Hudson Carbon, Hypervine, Johns Hopkins University Applied Physics Laboratory, OceanMinds, RMI, TransitionZero, WattTime and many more! You will be driving the partnership between Blue Sky Analytics and Climate TRACE!
Your Role
- Maintain and foster relationships with all members of Climate TRACE.
- Rapport building and harvest new business avenues.
- Represent Blue Sky Analytics in various events.
- Participate in campaigns or new initiatives to push forth Climate TRACE and Blue Sky’s mission and vision.
- Ensures adherence to legally binding requirements.
- Plan and lead meetings, which may include internal and external stakeholders.
- Make proposals with timelines and ensure that the team meets the deadlines.
- Identify key stakeholders ensuring the establishment and maintaining positive business relationships among stakeholders (internal or external)
- Maintain regular communication with the coalition members.
- Define activities, responsibilities, critical milestones, resources skills needs, interfaces, and budget. Optimize costs and time utilization minimize waste and deliver projects on time on budget as per the contract and agreed on the scope with a high-quality result.
- Anticipate all possible risks and manage them by applying a suitable risk management strategy; while developing contingency plans.
- Track and report project KPIs and analyze project health.
- Effective implementation of software delivery methodologies to improve project KPIs.
- Provide individual and team mentoring; ensuring high levels of team engagement and developing capabilities within the team.
- Adopt and build software engineering best practices that can be leveraged by other teams.
Requirements
- Excellent proven team management skills.
- Excellent written and oral communication skills.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Minimum of 2-4 years experience in partnership and stakeholder management.
- Understanding the data ecosystem.
- Experience in strategy building will be a plus.
Benefits
- Work from anywhere: Work by the beach or from the mountains.
- Open source at heart: We are building a community where you can use, contribute and collaborate on.
- Own a slice of the pie: Possibility of becoming an owner by investing in ESOPs.
- Flexible timings: Fit your work around your lifestyle.
- Comprehensive health cover: Health cover for you and your dependents to keep you tension-free.
- Work Machine of choice: Buy a device and own it after completing a year at BSA.
- Quarterly Retreats: Yes there's work-but then there's all the non-work+fun aspect aka the retreat!
- Yearly vacations: Take time off to rest and get ready for the next big assignment by availing the paid leaves.
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About Us
We have grown over 1400% in revenues in the last year.
Interface.ai provides an Intelligent Virtual Assistant (IVA) to FIs to automate calls and customer inquiries across multiple channels and engage their customers with financial insights and upsell/cross-sell.
Our IVA is transforming financial institutions’ call centers from a cost to a revenue center.
Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1.
We are 45 people strong with employees spread across India and US locations. Many of them come from ML teams at Apple, Microsoft, and Salesforce in the US along with enterprise architects with over 20+ years of experience building large-scale systems. Our India team consists of people from ISB, IIMs, and many who have been previously part of early-stage startups.
We are a fully remote team.
Founders come from Banking and Enterprise Technology backgrounds with previous experience scaling companies from scratch to $50M+ in revenues.
As a SDE III, you will be :
- Designing and implementing FullStack applications of interface.ai’s conversational AI platform and playing a significant role in evolving them.
- Working with a team of driven and passionate engineers working on cutting edge technology, who take pride in solving complex problems.
- Engaging in cross-functional team discussions on Product, design, QA, deployment and maintenance, in a fast-moving collaborative set up.
- Building reusable code and libraries for future use
- Analyzing high level requirements, breaking it down into workable/demoable tasks, estimating them and delivering with high quality.
- Contributing to improve our engineering processes, tooling, and standards.
Requirements
- Are extremely self motivated
- Have ability to learn quickly
- Have a growth Mindset (read this if you don't know what it means - https://www.amazon.com/Mindset-Psychology-Carol-S-Dweck/dp/0345472322" target="_blank">link)
- Have Emotional Maturity (read this if you don't know what it means - https://medium.com/@krisgage/15-signs-of-emotional-maturity-38b1a2ab9766" target="_blank">link)
- Are Passionate about the possibilities at the intersection of AI + Banking
- Have worked in a startup of 5 to 30 employees
- Have outstanding problem-solving abilities
- Have proactive outlook for ways to make the solution better
- Have 5+ years of experience in delivering scalable complex technical products
- Have Good knowledge of distributed technologies, low latency, and highly scalable systems.
- Have Expertise in JavaScript and Node.js
- Have Hands-on experience in Node.JS / Express.JS / Hapi.js / Koa.js (or any other Web Framework), and Relational Databases (preferably PostgreSQL)
- Have Expertise with unit testing & Test Driven Development (TDD)
- Have Hands-on experience in Mocha or other Javascript testing frameworks
- Have experience working with react, python (Nice to have)
- Have hands-on experience in developing applications using microservices, container technologies, container management systems such as Kubernetes
- Have a strong understanding of systems using real-time interactions (web sockets, long-polling, server-sent events)
- Have hands-on experience in the Implementation of security and data protection
- Are eager to learn new technologies
- Have excellent written and verbal communication skills, including the ability to write detailed technical documents.
- Are passionate about helping teams grow by inspiring and mentoring engineers
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Sportz Interactive (SI) works with its clients and partners to revolutionize the sports fan experience across consumption points by creating best-in-class, kickass products. SI was founded in 2002 as a B2B sports content business. Through the years, it gained immense reputation for its state-of-the-art hosted solutions, digital simulators, match centers and fantasy games. Sportz Interactive has a fantastic reputation in the online sports community, having worked with clients across the globe including the likes of The International Cricket Council, STAR Sports, Yahoo!, AOL, Eurosport, Castrol, Web 18, NDTV, Nimbus, Times of India, Rediff.com and Singtel amongst others.
Sportz Interactive provides in-depth sports information and content and specializes in product development for the web, mobile and other interactive platforms.
http://www.sportzinteractive.net/">www.sportzinteractive.net
Sportz Interactive is looking to hire smart and passionate Lead Fullstack developer who would be responsible for developing kick-ass applications and products catering to the legions of global sports fans.
Responsibilities:
• Building of user-facing elements and Integration
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and real time applications
• Architecting applications and strategizing them to be scalable for traffic.
• Identifying and working on new innovations which can relate to any kind of technology
Requirements:
- 4-10 years of experience with JavaScript, JQuery, Vue.js, Node.js
- Experience in managing a team is mandatory.
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Good understanding of front-end technologies.
- Understanding fundamental design principles behind a scalable application
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes implementing unit tests
- Proficient understanding of code versioning tools, such as Git
Job Description
Required Skills:
- Demonstrated and strong experience with Java Development (1.8 and above), Spring Boot, ability to design API and RESTful services, and an understanding of transactions
- Strong experience writing Microservices using Java 1.8 and above.
- Good Experience in Behavior Driven Design ( Cucumber , Gherkin ).
- Data design experience in application, noSQL, familiarity with modern technology and architecture (cloud, virtualization, object stores, etc.), and experience with SDLC tools and agile development methodology
- Experience with Angular JS preferred.
- Experience with spring cloud , swagger and devOps tools preferred
- Experience in Domain Driven Design preferred.
- Experience with Mulesoft preferred.
- Experience in SAFe Agile methodology preferred.
- Experience in building presentation layers using Front-end technologies
- Good problem solving skills and strong analytical skills.
- Ability to lead technology initiatives, develop reports, dashboards, and processes to continuously monitor data quality and integrity, an ability to interpret system / business requirements and prepare specification and design document.
Desired Skills:
- Java, J2EE, JDBC , EJB, Servlets,, Messaging Platform, Agile waterfall
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
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• Experience in OOPS, Design Patterns, UML Modelling is a must
• Experience working in Agile/Scrum environment is needed
• Basic Knowledge of SAFe, its Jargons minimally in theory
• Ability to build Ramp up Plans and Bring Teams up to Speed
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