
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

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Oracle HCM Cloud Workforce Consultant
📍 Location: PAN India
🏢 Work Mode: Hybrid
📄 Employment Type: Contract
⏳ Experience: 5–12+ Years
🔎 About the Role
We are looking for an experienced Oracle HCM Cloud Workforce Consultant to drive implementation, configuration, and optimization of workforce solutions. The role involves working closely with HR and business teams to improve workforce efficiency and ensure smooth operations.
💼 Key Responsibilities
- Lead implementation and configuration of Oracle HCM Cloud modules
- Manage workforce administration (employee data, attendance, payroll)
- Optimize workforce processes for better operational efficiency
- Provide training and support to HR teams and end-users
- Perform data analysis to support business decisions
- Ensure compliance with HR policies and labor regulations
- Manage stakeholder communication and workforce-related projects
🧩 Required Skills
- Strong experience in Oracle HCM Cloud
- Hands-on experience in Workforce Administration
- Good understanding of HR processes, payroll, and compliance
- Strong analytical and problem-solving skills
- Experience in stakeholder management and project delivery
⭐ Good to Have
- Oracle HCM Cloud certification
- Experience in workforce analytics and reporting tools

ROLES AND RESPONSIBILITIES:
· Working with technical architects, able to convert the architecture into design and code in Java (Spring Boot), AngularJS, and NodeJS.
· Able to generate LLD documents.
· Ability to write Quality code with minimum defects.
· Unit Test and following the coding standards.
·
PREFERRED QUALIFICATION AND SKILLS:
· 5+ years strong programming and logical skills in Java (Spring Boot), AngularJS, Object Oriented Java script, NodeJS and HTML5
· Hands on Experience on Java (Spring Boot), and MySQL is mandatory. Must have completed at least 2 full projects using Spring boot and AngularJS.
· Excellent knowledge and experience in Spring JPA, RESTful webservices implementation.
· NodeJS experience is value add
· Should have participated in, and be familiar with, Agile (Scrum) project methodology and practices.
· Must be able to mentor and guide junior technical resources.
· One who is proactive and come forward with technology related initiatives. Motivated self-starter.
· Good Communication skills. English - Oral and Written.
1. Research and identify institutional, healthcare, and/or hospitality projects that have a requirement of architectural design/redesign
2. Create a database of such project leads and clients
3. Coordinate and schedule meetings with prospective clients
4. Follow up with the leads
Additional information -
1. Prior experience in conducting market research and sourcing projects will be preferable
2. Prior knowledge of the Software Development field is a plus
Rules & Responsibilities:
- Design, implement and maintain all AWS infrastructure and services within a managed service environment
- Should be able to work on 24 X 7 shifts for support of infrastructure.
- Design, Deploy and maintain enterprise class security, network and systems management applications within an AWS environment
- Design and implement availability, scalability, and performance plans for the AWS managed service environment
- Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability and security
- Manage the production deployment and deployment automation
- Implement process and quality improvements through task automation
- Institute infrastructure as code, security automation and automation or routine maintenance tasks
- Experience with containerization and orchestration tools like docker, Kubernetes
- Build, Deploy and Manage Kubernetes clusters thru automation
- Create and deliver knowledge sharing presentations and documentation for support teams
- Learning on the job and explore new technologies with little supervision
- Work effectively with onsite/offshore teams
Qualifications:
- Must have Bachelor's degree in Computer Science or related field and 4+ years of experience in IT
- Experience in designing, implementing, and maintaining all AWS infrastructure and services
- Design and implement availability, scalability, and performance plans for the AWS managed service environment
- Continual re-evaluation of existing stack and infrastructure to maintain optimal performance, availability, and security
- Hands-on technical expertise in Security Architecture, automation, integration, and deployment
- Familiarity with compliance & security standards across the enterprise IT landscape
- Extensive experience with Kubernetes and AWS(IAM, Route53, SSM, S3, EFS, EBS, ELB, Lambda, CloudWatch, CloudTrail, SQS, SNS, RDS, Cloud Formation, DynamoDB)
- Solid understanding of AWS IAM Roles and Policies
- Solid Linux experience with a focus on web (Apache Tomcat/Nginx)
- Experience with automation/configuration management using Terraform\Chef\Ansible or similar.
- Understanding of protocols/technologies like Microservices, HTTP/HTTPS, SSL/TLS, LDAP, JDBC, SQL, HTML
- Experience in managing and working with the offshore teams
- Familiarity with CI/CD systems such as Jenkins, GitLab CI
- Scripting experience (Python, Bash, etc.)
- AWS, Kubernetes Certification is preferred
- Ability to work with and influence Engineering teams
Software engineering takes the central roles for building products and systems. You will be responsible for designing, building, improving, or maintaining our web applications, third-party data integration, data API, backend systems, or working with monitoring tools and infrastructure may work on our search engine including scoring and relevance, reservation engine, automated pricing engine, business process engine, data applications, devops-related applications, and other
new projects.
You will work in cross-functional teams and meet great people regularly from top tier technology, consulting, product, or academic background. We work in open environment where there are no boundaries or power distance. Everyone is encouraged to speak their mind, propose ideas, influence others, and continuously grow themselves. Get the exposure to multi-aspect, collaborative, intensive startup experience with our recent expansion into Southeast Asia and exploration of new product
Qualifications
Having minimal 3 years of experience in software engineering, application development, or system development
Excellent understanding of software engineering concepts, design patterns, and algorithms
Comfortable working up and down the technology stack
Curiosity to explore creative solutions and try new things
Bachelors' degree in Computer Science or equivalent from a reputable university

Role As part of the role, the Developers / Senior Developers will be responsible for Design, Coding and Integration while meeting the quality targets set for the project. The Tech Leads will be additionally responsible for Estimation, Architecture, Design, Technical Reviews, Customer Interaction, Building and Mentoring a talented team of Engineers
Knowledge & Skills
- Technical Experience on Physical Layer of 3GPP LTE Experience on DSP Development\
- Proficient in C
- Good understanding of Wireless Communications
- Experience on MAC-PHY interface
- Behavioral Interpersonal skills & Ability to work in team
- Good Communication Skills Good Analytical Skills
- Customer Orientation Job Title LTE Developer with DSP Physical Layer(Engineer/Senior Engineer)







