- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Position: AR/VR Lead with Project Management Skills
Location: Full-Time, GGN
Experience: 3-5 years in AR/VR development and project management
Role Overview:
EaseMyTrip is seeking an experienced AR/VR Lead to spearhead its immersive technology initiatives for products like EasyVijay and EasyDarshan. The ideal candidate will combine technical expertise in AR/VR development with strong project management skills to lead a multidisciplinary team. This role is perfect for someone passionate about creating innovative experiences that blend technology with storytelling.
Responsibilities:
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- Stay updated on emerging trends in AR/VR technology to ensure innovation in projects like battlefield recreations and spiritual tourism simulations.
Requirements:
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Java
Spring Boot
AngularJS (1.x)Job description
Title-Full stack Developers
Job type-Full Time
Skills - Java , Spring Boot , SQL Server , PostgreSQL , MangoDB , Angular Js , Type Script , Microservice Architecture , Kafka , GIT , Git Flow Development , AWS , Azure , APIs , Web Services , CI/CD Pipeline , Agile/SCRUM , DataDog
Location- Hyderabad - Telangana
Experience- 6 to 9 Years
Annual CTC INR : 23 LPA - 28 LPA
Dead Line - 07/04/2025
Job Description
Position: Fullstack Developer
Location: Hyderabad, India
Employment Type: Full-Time
Open Positions: 7
Role Overview:
We are seeking experienced Fullstack Developers with 6-9 years of expertise in designing, developing, and maintaining scalable, distributed applications. The ideal candidate will be proficient in Java, Spring Boot, AngularJS, and TypeScript, with strong experience in cloud-based development, CI/CD pipelines, and Agile methodologies.
Key Responsibilities:
- Troubleshoot and resolve complex data, system, and software issues in production.
- Develop emergency bug fixes and manage production applications.
- Ensure production issues are resolved within SLA timelines.
- Deploy application changes using CI/CD pipelines.
- Review and manage production changes using ServiceNow.
- Lead scrum teams in Agile environments, ensuring high-quality technology solutions.
- Develop and enhance application frameworks with a focus on performance and scalability.
- Implement unit tests, container build checks, and API tests to support shift-left practices.
- Evaluate new platforms, tools, and technologies to optimize development workflows.
- Provide technical guidance, code reviews, and mentorship to team members.
Required Technical Skills:
- Strong experience in Java and Spring Boot application development.
- Proficiency in RDBMS (SQL Server/PostgreSQL) and NoSQL (MongoDB/ElasticSearch).
- Hands-on experience with AngularJS, TypeScript, and event-driven architecture.
- Solid understanding of messaging queues like Kafka.
- Expertise in Git and Git flow for code lifecycle management.
- Cloud experience with AWS or Azure, including API and web service development.
- Hands-on experience with CI/CD deployment pipelines and DevOps tools.
- Familiarity with monitoring tools such as Datadog, Dynatrace.
Nice to Have:
- Experience with Azure DevOps, SonarQube, and monitoring tools like StatsD.
- Test automation expertise.
Soft Skills & Leadership:
- Excellent problem-solving and analytical abilities.
- Strong communication and stakeholder management skills.
- Ability to lead Agile teams and drive best development practices.
Additional Requirements:
- Must be available to join within 3 weeks.
- Willing to attend face-to-face interviews as per company requirements.
- Open to relocating to Hyderabad if not already based there.
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Image laptops remotely with and without Intune. Troubleshoot basic issues and faults. Deploy OS and applications on Microsoft and MAC environments.
Good knowledge of:
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- Domains
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Proficient with:
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Angular (2+)Java
Javascript
React.jsAngularJS (1.x)Mandatory Skills:
Minimum 3+ years of experience
Solid and proficient skills in Java, Spring Framework, JDBC
Solid and proficient skills in Angular 6+
Strong foundation in Restful design practices
Experience in Unit Testing, Data Mockup and Automation Test
Strong communication
Knowledge of Control M
Good to have:
Knowledge of Scrum and Agile
Knowledge of DevOps tooling (e.g., Jenkins, Git, Maven)
Knowledge of basics of Cloud Computing
Knowledge of Python
Knowledge of Jenkins
Location: Hybrid / Remote
The Role:
The Engineering Manager (MandateHQ) is a critical engineering leadership role responsible for building & leading the MandateHQ product by leveraging a strong cross-functional team of iZealiant and Razorpay leadership. Pune is being developed as the second largest strategic development centre for Razorpay after Bangalore and will be home to all Banking products and services under the Razorpay umbrella.
You would also be responsible to work with different partners/vendors/ banks, align them to have multiple bank support on our platform. You would also be expected to demonstrate strong leadership in actively embedding our cultural values and enabling world-class employee engagement for the team.
To know more details about MandateHQ -
https://razorpay.com/newsroom/razorpay-mastercard-launch-mandate-hq-a-safe-secure-recurring-p%20ayment-interface/" target="_blank">https://razorpay.com/newsroom/razorpay-mastercard-launch-mandate-hq-a-safe-secure-recurring-payment-interface/
Roles and Responsibilities:
- Hire the best talent and create an environment for continuous learning and growth, and enable the teams to deliver performant, resilient, highly available software at scale.
- Ensure that teams are aligned and motivated to deliver on-time and on-quality
- Manage the scrum team to deliver on Architecture, technical design and delivery
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- Establish best practices and bring compliance to the set execution process in the team.
- Conceptualize and institutionalize quality and operational metrics in his organization
- Evangelize and role model Customer FIRST mindset with deeper understanding of domain,
- Deliver world class solutions to business problems, Increasing agility by using the wisdom of your team to streamline how work gets done.
- Work and collaborate with cross functional teams, business analysts, design, architects to plan and execute in an agile way
- Operate with scale amid business needs and tech growth of the company. Ability to manage flux and keep things fluid as we ramp up on our journey
Mandatory Qualifications:
- 10+ years of overall experience
- Educational Qualifications - Masters/Bachelors Degree in Computer Science or equivalent
- Excellent written and verbal communication skills with the ability to present complex plans and designs
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- Excellent design and architecture knowledge.
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- Demonstrated data-driven decision-making and strong customer empathy
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The role will be focused on the frontend in the sales function. You will be responsible for acquiring new customers and creating a pipeline for enterprise accounts. This will be an IC and enterprising opportunity, in a start-up environment, so we are looking for a motivated self-starter.
Delhi and Mumbai
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- Nurture relationship with enterprise accounts and grow them with consultative sales approach
- Pitch the company and its products through rigorous prospecting for CXOs
- Strike and initiate conversations with high-profile personas in prospective companies.
- Upsell and Cross sell basis account mapping and innovate in outbound approach
- Excellent presentation and sound understanding on
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What are we looking for?
An enthusiastic individual from SAAS, E-com, Fintech or entrepreneurial background
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- Graduate in any stream or an equivalent educational qualification.
- Have a good knowledge of technology and a detailed understanding of India sales and market
- Excellent communication and interpersonal skills.
- Well versed in using tools such as LinkedIn, HubSpot, etc.
- Be self-motivated, data-driven, and result-oriented.
Who will you work with?
You will work with the Account management team and report to the President - Sales and BD.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits.
Python
NodeJS (Node.js)
Ruby on Rails (ROR)- Deliver features in an end-to-end manner: technical design, development, testing, deployment, and maintenance.
- Provide technical leadership and own specific areas of the platform.
- Work closely with Product Managers to translate product requirements to engineering specifications.
- Lead code review efforts and quality efforts in your area of ownership.
- Participate in product discussions, taking ownership and initiative.
- Work independently in a fast-paced environment.
- Mentored and guide junior engineers.
Must Haves:
- Minimum 2 years of working experience in Ruby on Rails/ Python/ Node.JS.
- Strong problem-solving skills, data structures, and algorithms.
- Excellent experience on databases like MySQL, PostgreSQL, etc.
- Familiarity with tools for code reviews, version control (GIT).
- A knack for writing clean, readable Ruby/ Python/Node.JS code.
- Experience in application server hosting and monitoring.
- Understanding of fundamental design principles behind a scalable application.
Nice to Have:
- Hands-on with search platforms (Solr, Elasticsearch, etc).
- Prior experience with microservices-based architecture/SOA/distributed systems.
- Able to implement automated testing platforms and unit tests.
- Experience with common AWS service EC2, RDS, S3, SES, etc.
Key Competencies:
- Building Effective Team
- Solving Problems Creatively
- Learning Agility
- Drive For Result
Javascript
HTML/CSSLeverage existing open source technology where appropriate
Solve tough design and architectural problems
Be flexible in our fast-paced environment
Work well on product teams with Quality Engineers and Product Owners
Be creative and willing to take risks
Strong developer enjoys writing code and tests
Strong front-end programming language experience: Javascript, node, etc.
Experience with web technologies: HTML, JSP, XML, JSON, CSS, etc.
Experience with SaaS scalable technologies
Experience with CI tools and technologies such as Jenkins, Puppet or Chef
Hands-on experience working in agile software delivery teams
Thrive in a fast-paced environment (think startup)
Strong analytical and organizational skills, and attention to detail
Excellent verbal and written communication skills
PHP
LaravelDevelop and maintain dynamic web applications
Involvement in all aspects of the development cycle using PHP ,laravel ,codginator and OOPS concept
Participate in Code Review and walkthroughs
Work on complex and challenging projects
Ensure foolproof performance of the deliverable
Coordinate with co-developers and send regular updates
Knowledge of web applications security norms
Comfortable working with debugging tools
Plan, design, develop, debug, implement and support web-based applications and Services (Websites and Intranet Portal)
Skills Required:
Proven experience on PHP, Laravel, MySQL, Javascript, HTML,Jquery and Ajax
Knowledge of JavaScript frameworks like React, Angular2 and NodeJS
Proficiency in SQL scripting and MySQL 5.x
Experience in API integration, Localstorage, geolocation etc.
Knowledge of Cloud Environment like AWS/EC2, VPC etc.
Experience with version control GIT, BitBucket, SVN, etc.
Must have worked on Agile Methodology
Strong knowledge of OOPS, design patterns and Data structure
Should have strong knowledge of front end and back end optimization techniques
* No IT profiles
* BSC IT, BCA, B.TECH, B.E and No regular MBA is needeed
* Graduation certificate, mark sheets, offer and experience letter, 3 months pay slips of previous company are compulsory
* most probably US shifts with two way cab provided
* Required knowledge: SLA, KPI,VLOOKUP,HLOOKUP,EXCEL
* Must have some perior experience in any corporate companies
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon