Customer Success (Health Care Experience Is mandatory)

Job Description: Customer Success Executive

Department: Customer Success Team(CX)

Reports To: Customer Success Manager

Role Summary:

The Customer Success executive will be responsible for delivering a seamless support

experience across customer touchpoints including calls, chats, emails, callbacks, and

escalations. The role focuses on improving customer experience, resolving issues efficiently,

and ensuring customer satisfaction throughout the investment journey.

Key Responsibilities:

• Handle incoming and outgoing customer calls,chats, and email support

• Assist customers with account-related queries and partial KYC support

• Resolve customer concerns and coordinate with internal teams for timely closure

• Manage customer escalations and ensure proper follow-up until resolution

• Maintain customer interaction records in CRM systems

• Identify recurring issues and provide feedback for process improvements

• Support customer retention initiatives and improve customer satisfaction metrics

• Deliver a high-quality support experience across all customer touchpoints

Required Skills:

• Strong verbal and written communication skills

• Customer handling and problem-solving ability

• Ability to multitask across calls, chats, and emails

• Good interpersonal and relationship management skills

• Basic understanding of financial products preferred

Qualification & Experience:

• Graduate in any discipline

• 1–3 years of experience in customer support, customer success, or financial services

preferred

What We Do

FlytBase builds the world's leading Physical AI drone autonomy platform, powering mission-critical operations across 300+ enterprise sites in 40+ countries. Its customers include Fortune 500 leaders such as Shell, CSX, UK Police, Airbus, Anglo American, Dole and Statnett. Explore some of our key deployments here - flytbase.com/case-studies.

With a presence in the US and Pune, India, FlytBase is building the nervous system for large industrial sites. The company operates at AI speed, with autonomy and intelligence at its core. Our lean team thrives in a high-agency, high-velocity environment where AI is not a side project, it is the operating system for how we think, build, and grow.

The Role

You're not just booking meetings—you're the first commercial touchpoint for Fortune 500 prospects making their first investment in autonomous site intelligence. You'll qualify inbound leads, run outbound campaigns, and here's the key difference: you'll close deals yourself when they don't need Senior AE involvement.

This is Physical AI sales—autonomous drones that inspect energy sites, mines, and infrastructure 24/7—and you're educating executives who are defining how they think about the category. You'll work across Americas, Europe, and MEAA time zones from our Pune office, using AI tools to make 200 outbound touches feel like 200 handwritten notes.

Top performers own their own region within 12–18 months. We expect you to get there.

What You'll Own

• Pipeline generation: Qualify every inbound lead from website, events, partner referrals—you decide what's real and what's noise

• Outbound prospecting: Target named accounts via email, phone, LinkedIn with focus on competitive displacement and whitespace expansion

• Deal closure: Own and close deals end-to-end when they don't require Senior AE involvement—discovery, demo coordination, proposal, signature

• Marketing partnership: Work with demand gen on campaigns, target lists, event follow-up, and messaging that converts

• Quality handoffs: When routing larger opportunities, deliver buyer context, timeline, budget signals, decision process intel

• Market intelligence: Feed real-time insights on objections, competitor sightings, messaging performance back to product and positioning teams

• AI-powered workflows: Use prospect research, signal detection, and personalized outreach automation to scale your impact

• Regional alignment: Cover your assigned geography's working hours while based in Pune

Best Suited For

• 1–3 years in inside sales, SDR, or early closing roles in B2B SaaS or technical products—you've closed deals yourself, not just qualified them • Strong written and verbal English with ability to hold technical conversations past the first objection

• Experience with outbound tools: Apollo, Clay, LinkedIn Sales Navigator, email sequencing platforms—you can build target lists and run campaigns

• AI-native approach: Already using AI for prospect research, sequence personalization, workflow automation as daily operating system

• Metrics-driven mindset: Comfortable with quota, pipeline targets, conversion tracking—you optimize for outcomes, not activities

• Coachable and relentless: You take feedback, iterate quickly, and don't need scripts to make calls

• Hungry for growth: You see this as a launchpad to owning a region and carrying enterprise quota within 18 months

What Makes You a Flyter

• Ownership without handoffs: You don't just book meetings—you close deals and own outcomes from first touch to signature

• Quality over quantity: You'd rather send 50 researched, personalized outreaches than 500 generic templates

• AI as operating system: You use AI tools to scale personalization, not to automate away the human connection

• Market curiosity: You're genuinely interested in how Fortune 500 companies think about autonomous site operations—it's not just another product to sell

• Growth hungry: You see BDR as a stepping stone, not a destination—you want to own territory and build your own pipeline machine

What We Don't Want

• Meeting bookers who optimize for quantity over quality—if you measure success by dials made rather than pipeline created, this isn't for you • Script-dependent reps who can't hold technical conversations or handle objections without calling for backup

• "That's not my job" mindset—we expect you to own pipeline, close deals, and shape GTM strategy, not just execute tasks

• People treating AI as a novelty rather than a core workflow tool—you should already be using it daily, not learning it here

• Reps who want to set meetings and disappear—you'll own deals through close and feed market intelligence back to the team

Why FlytBase?

• H3 Philosophy: We're building a company that's Happy, Healthy, AND High-Performing. Not as a balance—as a harmony. We move fast without burning out.

• Radical Ownership: You won't need permission to experiment, build, or lead. If you see a problem, you own the solution.

• Mazaa Aayega: Our internal motto. Yes, the work is intense. But it's also deeply meaningful and genuinely fun.

• Systems That Scale: We don't celebrate one-off heroics. We build compounding systems that create leverage.

• In-Person Energy: We work from our Pune office because proximity accelerates everything—ideas, feedback, trust, and impact, but travel globally for customer meetings, tradeshows, and deployments.

The Perks

• High agency team and sense of purpose

• International Travel—we travel to all 6 continents (sorry, no business in Antarctica yet)

• Thought leadership & public speaking opportunities at online & physical events

• No-cap budget for AI tools, courses, or experiments

• Latest tech stack and tools—whatever helps you move faster

• Family Day—Once a year, we transform our office to showcase our work to the people who matter most

• Top-tier health coverage for you • Unlimited leave policy & flexible working hours (no punch-in/out)

• A damn good team to work with

Cyber Toddler is inviting applications for its 6-week Cybersecurity Operations, SOC & Threat Intelligence Internship — a weekend-only practical program designed for students, fresh graduates and early-career cybersecurity professionals.

The internship focuses on the skills used across modern security operations, including SOC monitoring, SIEM and log analysis, threat intelligence, incident response, threat hunting and security detection.

Rather than focusing only on theoretical learning, selected interns will work through simulated security incidents, investigate logs and indicators, analyze threats, document findings and complete a final cybersecurity investigation project.

What you will work on:

• SOC operations and security monitoring
• SIEM concepts and log analysis
• Security alert triage
• Threat intelligence and IOC investigation
• Phishing and suspicious activity analysis
• Incident response
• MITRE ATT&CK
• Threat hunting
• Detection engineering fundamentals
• Security investigation and reporting
• Cybersecurity documentation
• End-to-end SOC investigation

Duration: 6 weeks

Mode: Remote

Schedule: Weekends

Commitment: Approximately 4–5 hours per week

Cohort: Limited seats

Looking for candidates with Excellent communication skills from good BPO firms and product start ups. In the initial phase, the candidate will play matchmaker to identify and connect individuals seeking romantic relationships. Responsibilities include conducting interviews, matching client profiles, arranging meetings and providing feedback. As we automate the process, responsibilities will evolve to codifying tribal knowledge gained and human judgment that our AI algorithm can use, suggesting product & service improvement based on user interactions, and protecting the brand keeping the Club clean/free from bad actors.

Requirements:

• Outstanding communication, Empathy and interpersonal skills to connect with diverse clients and cater to their preferences and needs.
• Exceptional organizational and time-management skills to manage multiple clients simultaneously.
• A high bar on excellence.
• Working knowledge of Excel.
• High degree of integrity. Ability to maintain confidentiality and professionalism in all client interactions.
• Bachelor's degree in psychology, sociology, or a related field is preferred, but not required.
• Relevant work experience in client management/customer care of 1-2 years is valued.

Roles and Responsibilities

• Ability to create solution prototype and conduct proof of concept of new tools.

• Work in research and understanding of new tools and areas.

• Clearly articulate pros and cons of various technologies/platforms and perform

detailed analysis of business problems and technical environments to derive a

solution.

• Optimisation of the application for maximum speed and scalability.

• Work on feature development and bug fixing.

Technical skills

• Must have knowledge of the networking in Linux, and basics of computer networks in

general.

• Must have intermediate/advanced knowledge of one programming language,

preferably Python.

• Must have experience of writing shell scripts and configuration files.

• Should be proficient in bash.

• Should have excellent Linux administration capabilities.

• Working experience of SCM. Git is preferred.

• Knowledge of build and CI-CD tools, like Jenkins, Bamboo etc is a plus.

• Understanding of Architecture of OpenStack/Kubernetes is a plus.

• Code contributed to OpenStack/Kubernetes community will be a plus.

• Data Center network troubleshooting will be a plus.

• Understanding of NFV and SDN domain will be a plus.

Soft skills

• Excellent verbal and written communications skills.

• Highly driven, positive attitude, team player, self-learning, self motivating and flexibility

• Strong customer focus - Decent Networking and relationship management

• Flair for creativity and innovation

• Strategic thinking This is an individual contributor role and will need client interaction on technical side.

Must have Skill - Linux, Networking, Python, Cloud

Additional Skills-OpenStack, Kubernetes, Shell, Java, Development

• Translate designs and wireframes into high-quality code
• Design, build and maintain high performance, reusable, and reliable Java
• code
• Ensure the best possible performance, quality, and responsiveness of the
• application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization
• Follow best practices in code implementation
• Willing to work on flexible time zones if required

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end
• services
• Strong knowledge of Android UI design principles, patterns, and best
• practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as touch
• Familiarity with the use of additional sensors, such as gyroscopes and
• accelerometers (preferred)
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical
• requirements
• Familiarity with cloud message APIs and push notifications –
• A knack for benchmarking and optimization
• Understanding of Google's Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration
• Must have experience in Chat (one to one, group chat, file sharing)
• Knowledge in Google Maps APIs is preferred

• Express their operations strategies and objectives to make sure that the company reaches its target and operates effectively.
• Assisting higher executives.
• Working directly with customers handling the documentations.