- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.
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**Walkins only**
Hiring Experienced MERN Stack Developer for our IT Company Logical Soft Tech Pvt ltd, Indore(M.P)
Job Location : - INDORE or its NEARBY CANDIDATES ONLY NEED TO APPLY who can walkins
Experience :- minimum 1 year Experienced who has done some good project work on Both Frontend and Backend ( React Js and Node JS)
1) Expertise in Customization in any kind of template and web designing and server based api integration
2) Must have good hands on database development on Mongo db and Mysql , admin panel and Rest api development and integration on both frontend and backend.
3) Must have Expertise in Technical understanding of the clients requirement and project and must need to maintain the timeline of the project.
4) As a full stack MERN stack developer you need to active in both backend and frontend Equally and would have expertise in both react and node js.
5) Knowledge of 3rd party integration, payment gateway integration, social integration, google map api and any 3rd party audio video calling, google map .
6) Knowledge on working of other framework like php CodeIgniter MVC will be advantage
**
Please walkins for the interview or can call on given HR number if any queries ( between 11:00 A.M to 7:30 P.M)
Company name : Logical Soft Tech Pvt Ltd
Email : - hrlogicalsofttech @gmail.com, talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com,
Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P
Contact : - +91-78.69.73.15.95(HR), +91-82.69.82.97.29(HR), +91-74.15.95.09.19(HR) , +91-82.10.25.18.24 (technical Department),
**
No Fresher job hiring
For Fresher we have only Training and Internship Program ( https://www.instagram.com/p/C-evFytohcz/ )
Job Description
Egnyte is seeking talented engineers to join our team in Mumbai or to work remotely elsewhere in India. If you’d like to contribute your skills to the development of a global product with an impressive client base, please reach out!
Egnyte is a product-focused company based in Silicon Valley in California, not a software outsourcing business. We build and maintain our flagship software used by companies like Red Bull and Yamaha. We help businesses navigate the complex world of content and data management. Egnyte provides customers with secure access to 100% of their business files from any device, regardless of where those files physically reside. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity.
Your job will be to make meaningful contributions to two parts of our platform: Egnyte Protect and Egnyte Connect.
You’ll have plenty of opportunities to learn from other Egnyters working in India, the United States, and Poland. Knowledge-sharing is a fundamental part of our culture, and we know how to share knowledge across distributed teams.
We’re building enterprise software for companies of all sizes. It means that every day we’re dealing with a large scale. We build our apps with React, we use SASS and CSS modules for styling, Webpack for bundling, Jest and Enzyme for testing, and Redux with Sagas for state. We do have some older bits of tech in our stack too, like Backbone with Marionette, but we’re actively working on removing them from our codebase.
Since our app is fairly complex, we care about writing a fair amount of tests for it. We have thousands of unit and functional tests and this number is getting bigger. We are aiming to move to continuous delivery when our coverage is satisfactory. Our app is used by thousands of people every day—it’s a tool for them to do their job which is why we care a lot about not having any regressions in the app.
As engineers, we have strong product ownership. It means we are part of product development from early designs to deployment and monitoring. This allows us to have a deep conversation with Design and Product teams about not only how we build things but also what we build.
What You’ll Do will include
- Developing system components throughout the whole product lifecycle. Your task will be to build user interfaces that are usable and informative. In order to do that, you’ll need to combine and process data from different parts of the system. Building a scalable and maintainable product used by over 350 thousand users every day
- Influencing the development strategy and technologies of a global product deployed on hundreds of servers around the world
- Supporting other team members to help them fulfill their potential
- Leading and owning projects end to end, from design to deployment
- Collaborating with other frontend developers to design, architect, implement, and build a frontend project
- Being part of a professional team collaborating with QA and backend developers
- Cooperating closely with UX designers and product owners to bring state-of-the-art frontend experience of a product.
- Coming up with your own ideas for product enhancement and productivity boosts
Your Qualifications
- Hands-on experience designing and developing highly scalable applications from both functional and performance perspective
- Expert knowledge of ES6+, HTML5, CSS3
- Experience with React ecosystem (our stack is based on React, Redux, Webpack)
- Practical experience with TDD
- Understanding of cross-browser compatibility issues
- Adaptability in a dynamic environment
- Practical experience with unit testing and end-to-end automation
About Egnyte
In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visithttp://www.egnyte.com/"> http://www.egnyte.com/">www.egnyte.com
#LI-Remote
Flutter JD:
Key Responsibilities: Collaborate with project managers and designers to understand project requirements and translate them into technical specifications.
Develop, test, and maintain Flutter-based mobile applications that are responsive, performant, and reliable.
Write clean, maintainable, and well-documented code.
Troubleshoot and debug application issues, ensuring smooth and efficient performance.
Continuously research and stay up-to-date with the latest trends and best practices in mobile application development.
Collaborate with cross-functional teams to define and implement new features and improvements.
Participate in code reviews and provide constructive feedback to peers.
Ensure the security and data privacy of the applications you develop.
Requirements:
Proven experience as a mobile app developer, with a strong portfolio of Flutter-based applications.
Proficiency in the Dart programming language.
Experience with the Flutter framework and its ecosystem, including state management and third-party libraries.
Knowledge of mobile app architecture patterns (e.g., MVC, MVVM, Redux).
Familiarity with RESTful APIs and integration of third-party services.
Strong problem-solving and debugging skills.
Excellent communication and collaboration skills.
Ability to work both independently and as part of a team.
Knowledge of version control systems (e.g., Git) is a plus.
Responsibilities:
- Participate in the entire application lifecycle, focusing on coding and debugging
- Ability to design and document the product features, codes.
- Self-driven and ability to take up ownership of things
- Write clean code to develop functional applications, automation scripts, test cases
- Troubleshoot and debug applications
- Collaborate with developers, cross-functional teams to identify issue, new features and come up with solutions
- Gather and address technical and design requirements
- Provide training and support to internal teams
- Build reusable code and libraries for future use
- Ability to sync with other developers, designers to identify issues, new features and improvements
Job Requirements
Minimum Requirements:
To perform this job successfully, the individual must have the following experience:
- Bachelor’s degree in management information systems, computer science, and/or business, or equivalent work experience.
- You have experience with developing, maintaining and supporting production applications which have live users using Angular.
- You have experience with State managment and NgRx (ideally) or any other framework
- You are NOT a fresh graduate with no production experience
- You have excellent English speaking skills
- Strong understanding of the DOM, HTML5, CSS3 and JavaScript
- 3+ years of in-depth experience with Angular (2/4/8/x)
- 1+ years of experience with additional web libraries and frameworks. Preferred: NgRx, Rx.js.
Additional Skills Desired
- Ability to be empathetic and form strong working relations with your team members.
- Strong understanding of debugging and ability to quickly debug code, find problems and produce fixes.
- Experience with Responsive Web Design (RWD) patterns
- Experience with unidirectional data flow patterns (Redux, etc.)
- Experience with RxJS or other Reactive programming techniques/libraries
- Experience using ES2015 (ES6) and TypeScript 2.x
- Indepth experience in using GIT and understanding of GIT workflows Experience in building and maintaining a reusable components library in angular
- An excellent eye for detail to bring our products designs to life using pixel perfect styling, interactions and animation.
- Familiarity with agile development practices (a/b testing,unit testing,continuous deployment,continuous integration,scrums) and worked in a product driven environment.
- Excellent written and verbal communication skills to communicate technical concepts to a wide variety of audience.
- Proven ability to work with designers and other non-technical and technical team members (wireframes, rapid prototypes, PoC’s, white boarding)
Role: As a part of the Engineering team, you will be responsible for driving the mobile App development end-to-end. In this role, you will be working to find creative solutions that improve our customer’s experience and brand reputation when facing technical issues on the platform. You will be responsible for tracing and monitoring real-time transactions through various systems end-to-end, displaying key information, and provided with controls necessary to mitigate incidents.
- Minimum 4-5 years experience in developing mobile applications
- Excellent understanding of software design and object-oriented programming principles.
- Minimum experience of 1.5 years on Flutter,
- Good knowledge about clean code architecture.
- Knowledge on writing Unit test cases
- Hand-on experience in widget building, its lifecycle, and inbuilt widgets provided by flutter.
- Hands-on experience in API integration in flutter.
- Hands-on experience with local storage, shared preferences, session management.
- Knowledge of Flutter performance and optimization
- Knowledge about architectural differences between ios/android and how flutter handles them.
- Good to have knowledge on Financial domain
- Good to have experience in financial industry/Fintech
- expirience on doing android release
2) developing and testing software and resolving technical issues that arise
3) Prepare and maintain all applications utilizing standard development tools
4) Utilize backend data services and contribute to increasing existing data services API
5) Lead the entire development life cycle right from concept stage to delivery and post-launch support
6) Convey effectively with all task progress, evaluations, suggestions, schedules along with technical and process issues
7) Document the development process, architecture, and standard components
8) Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as a liaison between development staff and project manager
9) Keep abreast of new trends and best practices in web development
10) Fixing bugs
Requirements:
- 4+ years of experience in developing database applications and reports
- Expert in SQL in various databases with good exposure to MySQL
- Hands on experience in query tuning for applications, APIs and reports
- Expertise in developing database procedures, triggers and events.
- Experience in AWS Aurora.
- Excellent communication skills.
- Firm grasp of the JavaScript / Typescript language and its nuances,
- including ES6+ syntax
- Knowledge of Object oriented programming
- Ability to write well-documented, clean Javascript code
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Understanding of REST APIs, the document request model, and offline storage
This role is for 1 month where the person will be working from Client site in Paris to understand the system architecture and documenting them. Contract extension for this role will be purely on the performance of individual.
Since the requirement is immediate and critical, we need someone who can join us soon and travel to Paris in December
- Hands on experience handling multiple data sources/datasets
- experience in data/BI architect role
- Expert on SSIS, SSRS, SSAS
- Should have knowledge writing MDX queries
- Technical document preparation
- Should have excellent communication
- Process oriented
- Strong project management
- Should be able to think Out of the Box and provide ideas to have better solutions
- Outstanding team player with positive attitude