- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.
About Starmark Software
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About the Role:
As a part of the Tech team, you will be involved in solving technical challenges, working with modern databases and systems, design and architecture of components/services, and handling highly critical secure data.
Responsibilities:
- You’ll be working on our P2P and cryptocurrency exchange platforms to build more features around it.
- Understand the way current users interact with the chatbot and how to optimize the existing content.
- WazirX being a financial product, you’ll be involved in building tools to make our user’s data more secure.
- You will be working on blockchain technologies
- You will help maintain code quality and organization.
- We expect you to learn about new software technologies, and proactively look for ways to make WazirX better.
You'll be a good fit if:
- You’ve got 3 to 6 years of development experience.
- You’re an expert in writing background tasks, test-driven development.
- You’re an expert in Golang
- You’re good at understanding and implementing multithreaded environments to improve the speed of the execution
- You enjoy collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
- You’re committed to quality, and your code solves more problems than it creates ;)
BrandonWheelz
India's Most Trusted Transit Media Advertising Brand. Operational in 82+ cities with over 100 impactful campaigns. BrandOnWheelz uses Technology & Transparent processes to give Real-time Status of campaigns for the Customers.
The Role (Only Freshers apply)
We are looking for a motivated and well-spoken individual to join our sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.
Key Responsibilities
- Contact prospective customers through cold calling and emails.
- Follow up on data and leads developed by the sales team.
- Provide support to the marketing team by inviting prospective customers for promotional events.
- Address customer needs and requirements.
- Transfer qualified leads to experienced sales professionals.
- Identify key prospects for sales and develop interests.
- Record and expand your lead database for cold calling and emails.
- Conduct remote demos of our products.
- Follow up diligently on any leads showing interest
- Direct email marketing to key clients and prospects
- Conduct client or market surveys to obtain information about potential leads
- Participate in the preparation of proposals and / or sales presentations
- Develop a strong knowledge of the company’s products and services in order to facilitate the sales process
Key skills and experience required
- Minimum Bachelor’s Degree.
- Excellent communication skills.
- Ability to engage in conversations and make accurate judgments.
- Proficiency in all Microsoft office applications and customer relationship management (CRM) software.
- Strong analytical and problem-solving skills.
- Excellent negotiation and consultative sales skills.
- Exceptional customer service skills.
- Strong project and time management skills
Job profile- Oracle _ Solution Architect
Experience – 6+ years
Location- Bangalore/ Chennai/ Pune/ Noida
Salary- 30 LPA
Qualification- Any
Job Location- Bangalore/ Chennai/ Pune/ Noida
Key Skills- Oracle ERP cloud solutions, Rollout or implementation, Oracle EBS
Roles & Responsibilities-
- Solution architect experience in the delivery of Oracle ERP cloud solutions, leading the design and implementation of Oracle ERP Cloud Solutions across a range of client industries and leading customer engagements and advising on Oracle fusion related topics.
- Strong hands-on experience with Oracle Cloud ERP solution architectures, design, rollout and implementation leadership.
- 8 years minimum experience in Oracle EBS and Oracle ERP Cloud with the majority of recent experience in Oracle Fusion (Cloud) applications.
- Minimum 4-6 years of experience in Oracle cloud solution implementation. Recent experience in a lead role in at least 2 full ERP Cloud implementations
Full Time / Part Time- Full Time
Remote / on-site- WFO
-
Perform analysis, design and implementation of assigned projects using sound engineering principles and adhering to business standards, practices, processes, and product / program requirements
-
Engage with global teams to effectively translate customer requirements to software requirements and identify potential solutions that are optimized to operate with in constraints of the product
-
Troubleshoot variety of complex software problems
-
Provide timely status updates and proactive communications on issues to the stakeholders.
-
Able to interface with internal and external stake holders regarding software issues.
-
Contribute as part of teams put together to meet overall organization initiatives/objectives
-
As a technical lead,
-
Guide team efforts towards successful deliverables.
-
Provide technical leadership to teammates through coaching and mentorship.
-
Able to effectively manage escalations and operate under crisis
-
Have the ability and willingness to acquire in-depth understanding of domain and existing products (beyond software) and apply that knowledge to develop new products and to deliver enhancements/ fixes for customer requirements.
-
Background in Industrial Automation
-
Prior experience in supervisory control systems software
-
Bachelor of Engineering degree in Computer Science/Information Science/Electronics/Electrical/Instrumentation with strong back ground in Industrial automation software
-
Strong C, C+ programming on variety of Windows platforms using Microsoft technologies
-
Sound knowledge of Computer Science fundamentals data structures, algorithms, operating system concepts
-
Excellent analytical skills, methodical problem-solving skills and troubleshooting skills
-
Prior experience of working in global teams and interfacing with multiple stake holders
-
Excellent communication skills (verbal and written) and the ability to interact with extended teams spread across the globe.
- Collaborate with Dev, QA and Data Science teams on environment maintenance, monitoring (ELK, Prometheus or equivalent), deployments and diagnostics
- Administer a hybrid datacenter, including AWS and EC2 cloud assets
- Administer, automate and troubleshoot container based solutions deployed on AWS ECS
- Be able to troubleshoot problems and provide feedback to engineering on issues
- Automate deployment (Ansible, Python), build (Git, Maven. Make, or equivalent) and integration (Jenkins, Nexus) processes
- Learn and administer technologies such as ELK, Hadoop etc.
- A self-starter and enthusiasm to learn and pick up new technologies in a fast-paced environment.
Need to have
- Hands-on Experience in Cloud based DevOps
- Experience working in AWS (EC2, S3, CloudFront, ECR, ECS etc)
- Experience with any programming language.
- Experience using Ansible, Docker, Jenkins, Kubernetes
- Experience in Python.
- Should be very comfortable working in Linux/Unix environment.
- Exposure to Shell Scripting.
- Solid troubleshooting skills
Founded in 2015 by a CII member and serial entrepreneur, our client is democratizing and digitizing the Indian health & fitness ecosystem by offering workouts close to your home, office or your favorite neighborhood.
As a Business Development Executive, you will be establishing and nurturing relationships that fill the business pipeline with prospective gyms/ fitness centres; increase partner base.
What you will do:
- Building and maintaining long-term relationships with on-boarded service professionals and resolving their queries in real time.
- Creating business development strategies; identifying roadblocks and driving new business from conception through the closure
- Negotiating new partnerships and business alliances; managing and retaining relationships with existing gyms/fitness centres
- Imparting necessary training to on-boarded service professionals on how to use FITPASS to their maximum advantage - Website, App, CRM
- Generating leads and cold call prospective gyms/ fitness centres; take a lead on escalations
- Ensuring smooth backend operations and timely pay-outs to partners (gyms and fitness studios) across the allotted city
What you need to have:
- MBA preferred
- You possess a degree in economics or physics and have at least 1-3 years’ experience within sales, strategic partnerships, business development and/ or commercial strategy.
- You are a result driven individual with an instinct for measuring ROI at each stage and making informed decisions, backed by relevant data.
- You possess excellent interpersonal skills to develop and nurture client relationships.
- You are good at building relationships and can forge strong connections at all levels within an organization
- You are highly goal driven and work well in fast paced environments
- You are a self-starter and demonstrate a high level of resilience
- Proficient in English and communication skills
- Strong presentation skills.
- Should have sound knowledge of PowerPoint and Ms excel
● Work on developing solution for ingesting multiple datasets in large volumes
● Develop REST APIs using spring framework.
● Develop solutions for indexing heterogeneous datasets and searching analysing indexed data
● Perform daily tasks for Elastic search clusters and environments
● Continuously optimize the infrastructure and configuration of Elastic search for production
deployment
● Deploy, configure, test, maintain Linux based Operating System Elastic clusters and environments
● Design and implement highly scalable ELK (Elastic Search, Logstash, and Kibana) stack and Elastic ache
solutions
● Architecting data structures using Elastic Search
Design, development, administration, and delivery of Elastic Search ELK based reporting solutions.
● Build reports using APIs that leverage Elastic Search.
● Analyse and improve application performance while searching for simple and robust solutions to
complex tasks
● Work closely with the Team to design & development of the app.
Skill set Required
● Must have 4+ years of experience working with Java Programming and building web services.
● Solid understanding of data structures, algorithms, concurrency, distributed processing and data
parallelism.
● Experience in REST APIs using Spring framework.
● Must have good experience with Apache Kafka and writing producers and consumers in Java.
● Good experience in Elastic Search and writing queries using Java client.
● Ability to design elastic search indices and knows when to rebuild the index and how to structure it
based on query pattern.
● Strong knowledge of designing and architecting distributed systems.
● Good understanding of No SQL databases.
● Good understanding of Micro services architecture.
● Excellent knowledge of project development project methodologies.
● Basic knowledge of SQL queries.
Our client is India's first one-stop-shop for corporate benefits. They create mutually rewarding relationships between employers and businesses by managing corporate discounts. They enable organizations to incentivize their employees beyond just salary by providing benefits related to Travel, Entertainment, Dining, Education, Shopping and many more spheres of life.
Founded in 2014, this Gurugram based employee rewards platform is led by young founders who are UCLA alumni with experience in companies like Microsoft US, Oracle, Symantec, Amazon, and Reliance. They've partnered with over 10000+ brands across dining, shopping, entertainment, wellness and many more providing exclusive employee discounts, brands like CCD, Samsung, Lifestyle, Flipkart, PVR Cinemas, Zoomcar, OYO, Lifestyle, Mother's Pride, Max Healthcare and more. Our client is leading the $2 billion rewards market in India with 250+ corporate clients including giants like Concentrix, EY, DXC and Mphasis, and they've raised $2 million to date from prominent VCs like GrowX Ventures, Sprout Ventures, and Axilor Ventures.
As a Software Engineer - VP Front End, you will be building world-class websites using JS frameworks.
What you will do:
- Creating modern flat UI.
- Development of the front-end of our application and our public websites.
- Testing the website to ensure it is working.
- Taking ownership of the code your write & features you build.
- Pioneering product ideas, participating in the design and implementing them.
- Strengthening and improving the architecture of our front-end.
- Strengthening and improving development and releasing processes within the team.
- Collaborating with the team and communicate effectively.
What you need to have:
- Angular/ Ember/ Backbone preferred but someone with strong JS fundamentals is also desired
Skills Required:
- Experience in developing front-end applications at scale.
- Strong knowledge and experience in HTML, CSS and JavaScript.
- Understanding of cross-browser compatibility and accessibility standards. (W3C Guidelines)
- Expert knowledge in Bootstrap and responsive Design.
- Experience of node JS/ React JS/Angular JS is preferred.
- Excellent analytical and problem solving skills.
- Knowledge of high-level programming concepts like promises, data-binding.
- Knowledge of JavaScript design patterns is a plus.
- Knowledge of Server side is a plus.
Experience: 2 to 7 years