
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

About Starmark Software
About
Connect with the team
Similar jobs
Key Factors:
- Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
- Strong understanding of the admission processes and challenges faced by educational institutions.
- Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
- The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
- Ability to build and nurture long-term relationships with customers.
- Strong negotiation and closing skills, with attention to detail in contract and agreement management.
- Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
- Willingness to travel within the assigned territory as required.
- Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.
About VerbaFlo.ai
VerbaFlo.ai is a fast-growing AI SaaS startup revolutionizing how businesses leverage AI-powered solutions. As a part of our dynamic team, you’ll work alongside industry leaders and visionaries to drive innovation and execution across multiple functions.
Role Overview
We are looking for an Engineering Manager to design and develop user-friendly, scalable, and high-performance web applications. This role requires deep expertise in backend technologies, attention to detail, and the ability to collaborate with cross-functional teams.
Job Type: Onsite [Mon - Fri]
Shift Timings: 12 pm to 8 pm IST
Responsibilities
- Design, develop, and maintain scalable backend systems, APIs, and data pipelines.
- Collaborate closely with frontend engineers, product managers, and AI teams to deliver cohesive features and seamless user experiences.
- Ensure the reliability, security, and performance of backend systems.
- Write clean, maintainable, and efficient code using modern backend practices.
- Implement automated testing, CI/CD workflows, and infrastructure as code (where applicable).
- Own the end-to-end lifecycle of backend features, from architecture to deployment.
- Monitor production systems and resolve performance and scalability issues.
- Contribute to architectural decisions and help evolve our engineering best practices.
- Lead and define backend architecture decisions, ensuring systems are built for long-term scalability and maintainability.
- Mentor and guide junior and mid-level engineers through code reviews, technical discussions, and design feedback.
- Act as a technical anchor for cross-functional initiatives, translating ambiguous product requirements into clear engineering plans.
Requirements
- 7-11 years of overall experience in backend development [Required].
- 1-2+ years of experience working as an Engineering Manager [Required].
- 2-4 years of experience working in a startup [Seed/Series A or B] [Required]
- Proficiency in Node.js, Python, or Go.
- Deep understanding of RESTful API design.
- Strong experience with databases: PostgreSQL, MongoDB, ElasticSearch.
- Exposure to message queues, job schedulers, or event-driven architectures (e.g., SQS, Celery, etc).
- Familiarity with cloud platforms like AWS, GCP, or Azure and containerization tools (Docker, Kubernetes).
- Experience with Git, CI/CD tools, and writing unit/integration tests.
- Strong problem-solving skills and a mindset geared toward performance and security.
- Excellent communication and collaboration abilities.
Why Join Us?
- Work directly with top leadership in a high-impact role.
- Be part of an innovative and fast-growing AI startup.
- Perks & Benefits: gym membership benefit, workation policy, and company-sponsored lunch.
- Opportunity to take ownership of key projects and drive efficiency.
- A collaborative, ambitious, and fast-paced work environment.
If you’re looking for an exciting role that combines strategy, execution, and leadership exposure, we’d love to hear from you!
A Delhi NCR based Applied AI & Consumer Tech company tackling one of the largest unsolved consumer internet problems of our time. We are a motley crew of smart, passionate and nice people who believe you can build a high performing company with a culture of respect aka a sports team with a heart aka a caring meritocracy.
Our illustrious angels include unicorn founders, serial entrepreneurs with exits, tech & consumer industry stalwarts and investment professionals/bankers.
We are hiring for our founding team (in Delhi NCR only, no remote) that will take the product from prototype to a landing! Opportunity for disproportionate non-linear impact, learning and wealth creation in a classic 0-1 with a Silicon Valley caliber founding team.
Key Responsibilities:
1. Data Strategy and Vision:
· Develop and drive the company's data analytics strategy, aligning it with overall business goals.
· Define the vision for data analytics, outlining clear objectives and key results (OKRs) to measure success.
2. Data Analysis and Interpretation:
· Oversee the analysis of complex datasets to extract valuable insights, trends, and patterns.
· Utilize statistical methods and data visualization techniques to present findings in a clear and compelling manner to both technical and non-technical stakeholders.
3. Data Infrastructure and Tools:
· Evaluate, select, and implement advanced analytics tools and platforms to enhance data processing and analysis capabilities.
· Collaborate with IT teams to ensure a robust and scalable data infrastructure, including data storage, retrieval, and security protocols.
4. Collaboration and Stakeholder Management:
· Collaborate cross-functionally with teams such as marketing, sales, and product development to identify opportunities for data-driven optimizations.
· Act as a liaison between technical and non-technical teams, ensuring effective communication of data insights and recommendations.
5. Performance Measurement:
· Establish key performance indicators (KPIs) and metrics to measure the impact of data analytics initiatives on business outcomes.
· Continuously assess and improve the accuracy and relevance of analytical models and methodologies.
Qualifications:
- Bachelor's or Master's degree in Data Science, Statistics, Computer Science, or related field.
- Proven experience (5+ years) in data analytics, with a focus on leading analytics teams and driving strategic initiatives.
- Proficiency in data analysis tools such as Python, R, SQL, and advanced knowledge of data visualization tools.
- Strong understanding of statistical methods, machine learning algorithms, and predictive modelling techniques.
- Excellent communication skills, both written and verbal, to effectively convey complex findings to diverse audie
• C#
• WebAPi
• Angular or React JS
As a Senior Software Engineer / Dot Net Developer, you will:
• Design and develop applications using C#, ASP.Net MVC and .Net Core
• Proficient in one or more JavaScript libraries and frameworks such as Angular or ReactJS
• Microsoft SQL Server
• Deep understanding of object oriented design principles & patterns
• Demonstrable ability to write clean, structured, maintainable code
• Strong analytical and debugging skills
• Must display a high degree of willingness and ability to understand a new business domain, a
new product, the product’s business and technical underpinnings
• Good verbal and written communication skills
- Experience in Java/J2EE, JavaScript is a must.
- Open source framework experience such as Angular (1.* & 2), Spring, Spring Boot, Hibernate, jQuery, MySQL, and Linux is required.
- Experience in applying modern Agile Software Development practices.
- Experience in development in a CI/CD environment and familiarity with CI/CD tools is required.
- Good interpersonal and facilitation skills.
- Excellent written and verbal communication skills.
- Adaptability is a must, including the ability and enthusiasm to learn new technologies quickly.
- Must be able to write technical designs and build documentation for all aspects of technical infrastructure.
- Experience in Microservices development
What is the role?
We are looking for highly skilled candidates with experience in frontend programming and are
comfortable in dealing with backend tools.
Key Responsibilities
● Reviewing application requirements and interface designs.
● Identifying web-based user interactions.
● Developing and implementing highly-responsive user interface components using React
concepts.
● Writing application interface codes using JavaScript following ReactJS workflows.
● Troubleshooting interface software and debugging application codes.
● Developing and implementing front-end architecture to support user interface concepts.
● Monitoring and improving front-end performance.
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not
match all of it. We are open to promising candidates who are passionate about their work and
are team players.
● 6 to 9 years of strong design and development experience in building massively
large-scale distributed internet systems and products.
● Previous experience working as a React.js Developer.
● In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
● Strong experience using a client side MVC framework such as NodeJS, ReactJS, or
Redux.
● Experience with user interface design.
● Knowledge of performance testing frameworks including Mocha and Jest.
● Experience with browser-based debugging and performance testing software.
● Experience in responsive design, cross browser compatibility, and website performance.
● Knowledge of frontend CSS frameworks like Bootstrap, Material UI, and preprocessors
like SASS and LESS.
● Experience with handling Services, RESTful, APIs (NodeJS preferably).
Who will you work with?
You will be working with top-quality engineers who have built one of the best employee
engagement SaaS platforms. You will be reporting to the Engineering Head and working closely
with the Architect and other leads.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between
concepts, yet maintain the quality of content, interact and share your ideas and have loads of
learning while at work. Work with a team of highly talented young professionals and enjoy the
comprehensive benefits that offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF,
Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and
Compass. works with over 1000 global clients. We help our clients in engaging and
motivating their employees, sales teams, channel partners, and consumers for better business
results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we will
wait for a reasonable time of around 3-5 days before we screen the collected applications and
start lining up job discussions with the hiring manager. We assure you that we will attempt to
maintain a reasonable timeframe for successfully closing this requirement. The candidates will
be kept informed and updated on the feedback and application status
• Develop a deep understanding of the user, both existing and potential.
• Develop a thorough understanding of the digital video market segments, and continually assess the landscape and emerging industry trends.
• Partner with key stakeholders to define the product vision, strategy, roadmap, and supporting metrics required to deliver and enhance a best-in-class digital video user experience.
• Own end-to-end development starting from business case approval from stakeholders, leading to defining detailed product requirements documents, working with tech to build functionalities, and partnering with the team to own and drive launch/growth with robust go-to-market plans.
• Work cross-functionally with data science, engineering, design, marketing, business development, legal, finance, customer service, and operations teams to deliver on the product roadmap and business goals.
Basic Qualifications:
• 4+ years of data-driven product management work experience performing relevant, innovative, product management job functions while partnering closely with software development teams.
• Proven ability to rally a broad range of cross-functional stakeholders to turn a big vision into reality.
• Prior experience in working with designers, engineers, and business leaders to generate buy-in for the product in the direction you are setting.
• Technical experience in developing, delivering, and executing on complex distributed software systems at scale.
• A combination of business and technical depth with the ability to dive deep with senior technical leaders to understand architecture concerns, address objections and gather detailed technical requirements.
• Ability to think strategically and execute methodically.
• Excellent analytical abilities and oral/written communication skills.
• Passion for understanding users and their behavior, particularly with regards to the digital video space.
• Direct experience defining products and roadmaps which deliver simple, immersive user experiences while dealing with underlying complex technical requirements.
Preferred Qualifications:
• Experience delivering digital streaming media and/or in any other consumer subscription services business.
• MBA or advanced degree in a related field
As our motion graphic designer, your responsibilities will include the following:
- Work in cognition with other designers to produce best and creative video solutions.
- Using video and motion graphics techniques to make info-graphics, videos, and posts, interesting.
- Collaborate with the team and contribute for brainstorming to draw creative ideas.
- Be responsible for end-to-end results of the projects
- Always deliver your projects within deadline
- Work as a team to come up with creative ideas even under pressure.










