
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

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https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing
About Jinn
Jinn is a Voice AI sales agent for businesses. It is a GenAI powered online equivalent of a smart and empathetic sales person. It helps brands convert more customers and increase sales.
About role:
- Pre-Sales Role in a B2B SaaS startup in AI space led by 2X entrepreneurs from IIT, IIMs. Fast paced with a lot of learning and growth.
- Responsibility: Doing research and making a list of potential leads. Outreach to leads at Scale leading to selling Voice AI agent to businesses. Generate leads, Build relationships, Get customer inputs on product, and most importantly Generate Revenue
- Duration: 3-6 months internship || Converts to Full Time based on performance
- Compensation (Stipend): 15-25k per month || Full time 4 - 6 LPA
- Ideal Profile: Interest in building a sales career, great communication, good discipline, basic understand of tech (AI)
- Process: Assignment followed by Interview || Assignment Link: https://docs.google.com/document/d/1-SWw6CYWmiF7Rwl5CZXVJnyujWY3RllHzDzpx6dxmP4/edit?usp=sharing
Strong Recruitment / Talent Acquisition focused-profile
Mandatory (Availability) - Must be available immediately, to join from client office location in Indiranagar, Bengaluru (5 Days WFO)
Mandatory (Experience 2) - Must have strong experience in hiring for Product, Tech and Design roles.
Mandatory (Company) - Small Recruitment Agency (Not more than 50 Employees) OR Small / Early-stage Startup
Preferred
Preferred (Company) - Early-stage Tech Startup
Python is a high-level, general-purpose programming language. Its design philosophy emphasizes code readability with the use of significant indentation. Python is dynamically type-checked and garbage-collected.
We are looking for a Frontend Developer who would be working on the bleeding edge of technologies.We work primarily with React, Typescript and Redux.
Responsibilities:
• Understand why a particular design was chosen and code accordingly
• Will have to deliver clean bug free unit tested code with minimal guidance
• Strive for continuous improvement by refactoring and applying best practices
• Learn and adapt to new technologies as necessary.
Requirements:
• Must be proficient in React, Redux, Redux Toolkit and Typescript
• Used Typescript for React Components
• Unit Testing, Component Testing, and Custom React hook tests with React Testing Library
• Integration Tests with Cypress
• Data Fetching libraries like Axios, React Query, RTK Query etc.
• Should have maintained React Components with Storybook.
• Experience contributing to open-source software will be preferred
• Used various CSS stylings methods like CSS Modules, LESS, SCSS, Tailwind, Styled Components, Emotion etc.
• Should understand Git
• Ability to work in a fast-paced and dynamic work environment
- Core Java: advanced level competency, should have worked on projects with core Java development.
- Linux shell : advanced level competency, work experience with Linux shell scripting, knowledge and experience to use important shell commands
- Rdbms, SQL: advanced level competency, Should have expertise in SQL query language syntax, should be well versed with aggregations, joins of SQL query language.
- Data structures and problem solving: should have ability to use appropriate data structure.
- AWS cloud : Good to have experience with aws serverless toolset along with aws infra
- Data Engineering ecosystem : Good to have experience and knowledge of data engineering, ETL, data warehouse (any toolset)
- Hadoop, HDFS, YARN : Should have introduction to internal working of these toolsets
- HIVE, MapReduce, Spark: Good to have experience developing transformations using hive queries, MapReduce job implementation and Spark Job Implementation. Spark implementation in Scala will be plus point.
- Airflow, Oozie, Sqoop, Zookeeper, Kafka: Good to have knowledge about purpose and working of these technology toolsets. Working experience will be a plus point here.
- Design, build and maintain efficient, reusable, and reliable code
- Development of UI elements and Integration with APIs
- Identify bottlenecks and bugs, and devise solutions to these problems
- Help maintain code quality, organization, and automatization
- Ensure high performance and responsiveness of requests.
- Must be able to write solutions that scale
- 3 - 4 years of full-time work experience in React Native
- Self-motivated with excellent work ethics
- Experience in React Native bridging concepts
- Experience with Typescript.
- Have developed and published apps for either Android or iOS.
- Design, development, coding, testing and debugging skills
- Knowledge of version and revision control practices and procedures
- Knowledge of prototyping and rapid development techniques
- Strong verbal and written communication skills Desired Candidate
- State management in mobile applications
- Security methodologies in mobile application development
- Experience with offline storage, and performance tuning
- Experience working on plugin integration.
- Optimize code for performance and scalability
- Deployment of apps on App Store / Play Store
- Collaborate with cross-functional teams to define, design, and ship new features
- Experience working with remote data via REST and JSON
- Experience with third-party libraries and APIs
- Proficient understanding of code versioning tools such as GIT
- Ensure the technical feasibility of UI/UX designs
- Can work well independently as well as in a team
- Flexible to work in any mobile technology
- Understanding of Agile development methodologies
- Interacting with Business Analysts, SMEs to understand the Business Processes and Business Rules
- Familiarity with native build tools, like Xcode, Gradle ( Android Studio, IntelliJ)
- Strong mobile development experience, including integration with Native Modules and custom iOS/Android SDKs
- Creating sales pipeline and converting leads to meet and exceed targets
- Completing daily conversations goal through outbound calls on allocated leads
- Upselling & cross-selling relevant CL offerings
- Ensuring process compliance and timely reporting.
- Ensuring post-sales servicing as per the set standards
- Demonstrating a strong customer service orientation in all spheres of activities.
- Handling escalations and ensuring client satisfaction in issue resolution
Desired Candidate Profile
What you need to have- Bachelors/P.G degree/engineering degree with 1-2 years of work experience in Educational sale. Selling IITJEE/Medical products preferred.
- You understand undergrad choices and careers after school
- You love connecting with people online/on- phone (face to face too at times)
- Your ability to learn is off the charts and you are hungry for more
- You don’t believe in settling, you find ways to improve
- You have done some selling in the past and want to learn how to get great in sales
- You want to win always and find motivation in temporary setbacks
- Having a Mobile phone and Internet connectivity is a must
- Access to a quiet place within the WFH premise is a must
- If located outside of Delhi NCT, incumbent must organise for a desktop/la
ZenOnco.io is the World’s First Integrative Oncology health-tech platform with a vision to
save lives of cancer patients. We provide end-to-end care to cancer patients regarding both
medical as well as complementary treatment to improve their quality of life and increase
chances of cure.
We educate patients, help them design their treatment roadmap, standardize service
providers, facilitate treatment for last-mile service delivery, connect with other survivors,
and do regular follow-ups. We are leveraging technology to do this in a scalable manner. We
were recognized at ESMO (European Society for Medical Oncology) for launching the
World's first tool to generate free directional Integrative Oncology treatment reports
(ZIOPAR). We have also launched India’s first community platform CANNECT App to
connect cancer patients, survivors & caregivers (akin to Quora for Integrative Oncology).
Location: Mumbai - Andheri East
Experience : 3-5 Years
Pay Structure: Negotiable
Role responsibilities:
● Guide and manage a team of Patient Counselors and help them achieve their targets
by providing valuable feedback
● Track progress of Patient Counselors and listen to their calls to ensure that they are
guiding patients well
● Track progress of patients from first call to consultation to beyond
● Collaborate across teams to ensure quality and coordinate care delivery
● Manage patient relations and ensure that they are satisfied
● Ensure thorough and timely resolution of patient issues and concerns. If required,
also talk to patients to understand them and resolve any concerns
Qualifications:
● Any Graduate with 3+ years of experience, of which 1+ as team lead
● Strong communication and networking skills
● Excellent sales and negotiation skills
You will get:
● To make a difference in the lives of millions of cancer patients globally
● A great learning environment and an opportunity to grow
Software Engineer(Layer 2/Layer 3)
Location : Gurgaon (WFH currently)
Experience/ Skills Required : 5 to 10 years
To be successful in this role you should be well versed with the concepts of networking and comfortable in C programming in a linux environment for embedded software. As we use Linux, experience with this operating system is a mandatory requirement, knowledge and experience on OpenWrt is a bonus. Working experience with router software development for layer 3 and layer 4 features.
Domain knowledge required: IPv4, TCP/UDP, IPv6, NAT, Firewall (iptables), DHCPv4, DHCPv6, IPv6 prefix delegation, Port forwarding, Source based routing, Policy based routing, L3 QoS, IGMP proxy, IPv6 MLD snooping, DNS, DNS proxy. Knowledge on VoIP is a bonus.
Management methods: TR069, SNMPv2, CLI.
Operating system: Linux, OpenWrt
Programming languages: C(must have), Python
Working for us means having a healthy interest in Software but most of all, you like to work in a team. You like to take initiative and have the “just do it” approach. Having the right mentality and attitude are more important for us than a degree. Dedication, investigation and responsibility are keywords for us. Preferred years of experience in industry/technology: 5-10 years.
Role:
As a Software Engineer you develop new software features and solutions for our fibre connectivity product portfolio. The position offers a wide range of possibilities to work with everything from low-level Linux drivers to high-level applications. You develop for various protocols and HW interfaces, often in complex network scenarios in combination with customer specific requirements. The team is responsible for all SW development for existing and new Home Gateways. This means development of Linux drivers, network functionality, remote Management (TR-069) and VoIP application (sipapp). The development is mainly done in C and in Linux environment, knowledge in Python is an add-on. Products and development are realized in Agile.










