- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.
Shubham Vishwakarma
Full Stack Developer - Averlon
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JavascriptProfile: Salesforce Developer
Experience: 4+ years
Location: Pune, Nagpur, Indore, Bangalore (Remote options available)
Salary: Up to 15 LPA
Job Description
We're looking for a skilled Salesforce Developer with strong experience in API development, integrations, and Lightning Web Components (LWC). The ideal candidate will have hands-on expertise with Salesforce Service Cloud and Data Cloud implementations.
Requirements
- 4+ years of Salesforce development experience
- Expert knowledge of Salesforce APIs and integration patterns
- Proficiency in Lightning Web Components (LWC) development
- Experience implementing and configuring Service Cloud solutions
- Hands-on experience with Salesforce Data Cloud
- Experience with data migration and ETL processes
- Ability to design and implement scalable Salesforce solutions
- Strong problem-solving abilities and attention to detail
- Excellent communication skills
Preferred Qualifications
- Salesforce certifications (Platform Developer I/II, Application Architect)
- Experience with Apex, SOQL, and Lightning Design System
- Background in middleware tools and REST/SOAP web services
- Knowledge of JavaScript frameworks
Hiring Professional Content Creator ( marketing ) for our IT Company Logical Soft Tech Pvt ltd, Indore(M.P)
Responsibilities
Expert in video making and content posts, banners for IT products Mobile app
Develop and execute a comprehensive video content strategy for YouTube, Instagram, LinkedIn, Facebook, and other relevant platforms, ensuring alignment with the brand's goals and target audience.
Knowledge in Digital Marketing , SEO, SMM of brands and Mobile app and It products
Collaborate with internal creative teams and external agencies to conceptualize, plan, and storyboard video content ideas.
Coordinate video shoots, including location scouting, talent coordination, equipment setup, and ensuring a smooth production process.
Edit and enhance video content using professional software tools to create visually appealing and engaging videos.
Collate and organize video assets, including footage, music, graphics, and other elements, for efficient content management.
Optimize videos for each platform, considering specific requirements, formats, and audience preferences.
Stay up-to-date with emerging trends and best practices in video content creation, social media, and digital marketing to ensure the brand remains at the forefront of innovation
Monitor and analyze video performance metrics, such as views, engagement, and conversions, and make data-driven decisions to optimize future content.
Collaborate with cross-functional teams, including marketing, social media, and design, to align video content with broader marketing initiatives.
Manage relationships with external vendors, agencies, and freelancers involved in video production, ensuring timely delivery and quality standards.
Ensure brand consistency and messaging across all video content and platforms
Stay informed about industry trends, new technologies, and platform updates to identify opportunities for innovation and improvement.
Excellent communication and collaboration skills to work effectively with internal and external stakeholders.
Conduct seminar , collaborate with vendor, colleges, institutes for promotion of our products
females with good voice over will be preferred, having laptop will be advantage
****
If you meet above job criteria , Please share the cv and come for the interview or can call on given HR number if any queries ( between 11:00 A.M to 7:30 P.M)
Company name : Logical Soft Tech Pvt Ltd
Email : - talentlogicalsofttech @gmail.com, logicalhr.softtech @gmail.com, hrlogicalsofttech @gmail.com,
Address: - 2nd floor, 388,PU4, Scheme 54 PU4, Infront of Main Eye Retina Hospital, Vijay Nagar, Indore, M.P
Contact : - +91-82.69.82.97.29(HR), +91-78.69.73.15.95(HR), +91-74.15. 95.09.19(HR), +91-82.10.25.18.24 (technical Department)
Main Responsibilities:
The Service Delivery Coordinator will be responsible for delivering orders and ensuring services are delivered on time and to the specified quality. Validating and submitting orders to various telecom vendors across the globe. The role will require matrix managing third party resources (internal & contracted).
Main Duties:
Responsible for all deliveries assigned to him/her
Manage third party resource (internal & contracted), ensuring that the customers’ orders are delivered on time and to the specified quality and customer requirements
Communicate regularly with the Project managers, customers by providing them with clear and regular updates during the whole of the delivery life-cycle
Escalate to his/her Line Manager as well as the Delivery Management team when needed (delivery at risk, customer complaint, etc.)
Ordering and tracking of specific delivery requirements
Communicate with multiple vendors to provision and activate services.
I
deal Candidate Profile:
2+ years experience in Telecommunications with a knowledge of the European/USA telecom markets.
2+ years of experience as Service Delivery Coordinator
Technical qualification in an IT or Engineering discipline an advantage.
NodeJS (Node.js)
MongoDB
Express● Familiarity with most of the following programming languages/frameworks : Javascript,
node.js.
● Familiarity with SCM tools like Git and code editors like VSCode.
● Adequate knowledge of Relational and non-relational Databases like mysql and mongoDB.
● Functional knowledge or hands on design experience with Web Services (REST)
● A solid understanding of how web applications work including security, session
management, and best development practices (Basic Auth, JWT, etc).
● Knowledge of Blockchain, Linux OS, CI/CD, cloud platforms like AWS, GCP, etc, is a plus.
Location: Mumbai
Type: Full-time
Start Date: Immediate
Salary: To be discussed
• Responsible for end-to-end selection process – sourcing, screening, interview coordination, background verification etc. in accordance with TCM recruitment strategy
• Understand company, competitors, market place
• Map requirement, role criteria, define position description, skill specification • Locate, identify and track potential candidates through the use of Job-Boards, social media, user groups/associations, candidate referrals, networking, etc
• Create detailed candidate profile summaries for each candidate presented
• Candidate Experience – ensure that all candidates are well informed on all aspects of the position proposed and are prepared adequately before every interview Hand hold candidates through offer, on boarding and settling in period at the client Organisation
• Build network of candidates and develop creative, cost-effective sourcing strategies to accommodate for current and future client demands
Android Development
Java
KotlinIdeal Candidate Profile
- Strong grasp of computer science fundamentals and excellent problem solving skills.
- Good understanding of software engineering practices, Data Structures & Algorithms.
- Solid programming skills in Java/Kotlin.
- Good communication skills.
- Strong sense of ownership and accountability.
- Experience in Reactive programming, Asynchronous programming and Unit Testing will be an added advantage.
Java
Spring BootSkills required are Java, microservice,Spring boot, and knowledge of AWS.
Location; Pune.
Objective C
Swift
Flutter
HTML/CSSJavascript
jQueryNodeJS (Node.js)Javascript
AngularJS (1.x)
Angular (2+)MongoDB
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon