Customer Success (Health Care Experience Is mandatory)

at Starmark Software

Customer Success (Health Care Experience Is mandatory)

Starmark Software

Company

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Customer Success (Health Care Experience Is mandatory)

at Starmark Software

Posted by Keerthi Kiran

4 - 6 yrs

₹5L - ₹9L / yr

Bengaluru (Bangalore)

Skills

Customer Support

Customer Success

The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
Conducting thorough testing of new features within the test environment for a better understanding of the product.
Provide status updates and conduct periodic meetings to keep clients up to date.
Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
Strong problem-solving skills, with a keen attention to detail in issue resolution.
Customer-focused mindset, ensuring a positive and supportive experience for users.
Technical aptitude and the ability to understand and explain complex product features.
Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
Ability to work collaboratively in a team environment and adapt to evolving product requirements.
Eagerness to learn about the product and its capabilities.
Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
Conducting thorough testing of new features within the test environment for a better understanding of the product.
Provide status updates and conduct periodic meetings to keep clients up to date.
Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
Strong problem-solving skills, with a keen attention to detail in issue resolution.
Customer-focused mindset, ensuring a positive and supportive experience for users.
Technical aptitude and the ability to understand and explain complex product features.
Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
Ability to work collaboratively in a team environment and adapt to evolving product requirements.
Eagerness to learn about the product and its capabilities.
Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

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About Starmark Software

Founded :

2000

Type :

Products & Services

Size :

1000-5000

Stage :

Profitable

About

Starmark provides Software development, Product Engineering, Application Development and Knowledge Process Services across the Healthcare ecosystem including Software Vendors, Payers, Providers, Patients, Pharma and Life Sciences companies We develop, deploy, host and monitor Software as a Service products for our ISV customers and Web Applications for our Enterprise customer. Our hosting services provide multi-site failover, high-availability, secure and robust software for hundreds of thousands of online users We provide specialized Knowledge based process and business services for Line of Business and Revenue collection functions. Our processes are established for 24×7 operational models and cater to multiple geographies, industries and organizations.

Monica Francis

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Keerthi Kiran

Connect

Sharath Kumar

Connect

Company social profiles

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