
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

About Starmark Software
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We are looking for a skilled Full Stack .NET Developer with strong expertise in .NET Core, Web API, Blazor, and WPF, along with hands-on experience in device and hardware integration. The ideal candidate will work on web and desktop applications that integrate with peripherals such as cash acceptors, payment devices, printers, and other kiosk hardware, delivering secure, high-performance, and reliable solutions.
Key Responsibilities
- Design, develop, test, and maintain applications using C#, .NET Core, and ASP.NET Core Web API
- Develop modern web applications using Blazor (Server and/or WebAssembly)
- Build and maintain WPF desktop applications using MVVM architecture
- Design, develop, and consume RESTful APIs for web, desktop, and device-based applications
- Integrate and manage hardware devices such as cash acceptors, payment terminals, printers, scanners, and other peripherals
- Work with device SDKs, drivers, COM/USB/Serial (RS232) communication, and third-party APIs
- Handle device error states, retries, logging, and recovery mechanisms
- Develop and optimize database objects using MS SQL Server
- Ensure application performance, security, and scalability, especially in hardware-dependent environments
- Debug, troubleshoot, and resolve application and device-related issues
- Collaborate with cross-functional teams to translate business and hardware requirements into technical solutions
- Participate in code reviews and follow best coding standards and practices
Technical Must-Have Skills
- Strong proficiency in C# and .NET Core
- Hands-on experience with ASP.NET Core Web API
- Strong experience with Blazor (Server and/or WebAssembly)
- Experience developing WPF desktop applications
- Solid understanding of MVVM and MVC architecture
- Experience with device/hardware integration, including:
- Cash acceptors / bill validators
- Payment devices (POS, card readers, UPI, NFC)
- Printers (thermal, receipt, barcode)
- Knowledge of Serial/USB/TCP-IP communication protocols
- Strong knowledge of MS SQL Server
- Experience with RESTful API design and integration
- Familiarity with Git or other version control systems
Good-to-Have Skills
- Experience with Entity Framework / EF Core
- Understanding of Microservices architecture
- Experience working on kiosk-based or embedded systems
Soft Skills
- Strong problem-solving and analytical skills
- Good communication and teamwork abilities
- Ability to work independently with minimal supervision
- Attention to detail and commitment to quality
Educational Qualification
- Bachelor’s degree in Computer Science, Engineering, or a related technical field
- (Equivalent hands-on experience in .NET Core, Blazor, WPF, Web API, and device integration will also be considered)
Full ownership of the export lifecycle from inquiry to
delivery. Direct coordination with international buyers,
suppliers, and logistics providers. Absolute responsibility
for compliance, documentation accuracy, and shipment
monitoring.
• Experience in Core Java and Spring Boot.
• Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
• Should have the ability to analyze, design, develop and test complex, low-latency client facing applications.
• Good development experience with RDBMS.
• Good knowledge of multi-threading and high-performance server-side development.
• Basic working knowledge of Unix/Linux.
• Excellent problem solving and coding skills.
• Strong interpersonal, communication and analytical skills.
• Should have the ability to express their design ideas and thoughts.
- Writing tested, idiomatic, and documented JavaScript, HTML and CSS
- Coordinating the workflow between the graphic designer, the HTML coder, and yourself
- Cooperating with the back-end developer in the process of building the RESTful API
- Communicating with external web services
- Deep knowledge of React practices and commonly used modules based on extensive work experience
- Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
- Validating user actions on the client side and providing responsive feedback
- Proficiency with JavaScript and HTML5
- Creating custom, general use modules and components which extend the elements and modules of core React
- Delivering a complete front end application
We are a Research and Development firm focusing on building DeFi products revolving around Decentralized Liquidity Provision and active LP management.
We are a high-output research team of 5 from a variety of backgrounds, spanning from Machine Learning and System Engineering, all the way to fintech and business.
We are looking for a DeFi Software Engineer who has a deep understanding of Ethereum and tons of curiosity!
What are we Building:
We are building an Ethereum-based Protocol for structured yield and synths. The protocol leverages permissionless-ness and transparency of DeFi to create predictable yield and increase capital efficiency of capital deployed over various products in the DeFi ecosystem.
Our first product focuses on liquidity management on Uniswap V3.
Responsibilities
- Designing, building and testing smart contracts and related infrastructure
- Researching new DeFi protocols and its connectors and building on them
- Building real-time monitoring tools and working with our team on latency-sensitive operations
- Ethereum Node Infrastructure
- R&D at a protocol level
Qualifications
- Deep technical and practical understanding of DeFi protocols and DevOps practices for interfacing with them (both Ethereum and any other relevant one) Must have extensive knowledge of Solidity, smart contract development (web3js or ethersjs), testing and deployed a functioning smart contract on ETH mainnet.
- Knowledge of Javascript (knowledge of Golang/Python programming is nice to have).
- Must be comfortable working with either hardhat or truffle.
- Comfortable working in a dynamic, research-oriented team with several ongoing concurrent projects
- You look forward to working with an interdisciplinary team that longs to find solutions together.
- Knowledge of DeFi isn't a must but is a big plus!
The number of years of experience does not matter as long as you have built complex projects from scratch, a burning desire to learn more, constantly improve yourself and solving tricky problems on a daily basis. We're a small team so you can assure yourself that whatever you contribute - in terms of engineering, or otherwise - is always heard and discussed.
Benefits
- Competitive salary and performance-based bonuses
- A young startup work environment, where your initiatives and ideas count and are rewarded
- A unique open research environment, where everybody contributes and sees the full spectrum of our work, from inception to production
- The chance to shape our firm's legacy and exchange knowledge with the team on every part of what we do.
The role is remote. Please share github profiles and details of previous projects worked on (both commercial and personal).
Job Description:
Your Responsibilities!
• Development of C#, .NET and Java applications and web applications in the field of Product Lifecycle Management (PLM) and Product Information Management (PIM)
• Design and development of interfaces for our application software
• Continuous improvement of the software used after consultation with our users
• Support for the replacement of legacy applications by SAP and other standard software solutions
• Software documentation, creation of test scenarios and execution of release cycles
Required Skills:
• Successfully completed (Bachelor's) degree with a focus on computer science or equivalent professional experience
• Knowledge of the programming languages C#, .NET
• Knowledge of SQL and database applications such as Microsoft SQL or ORACLE
• Good analytical skills, result-oriented, problem solving, execution focused person
• Business fluent English, German would be an advantage
Even better if you have:
• Knowledge of PLM software and the PLM process would be a plus
• Experience in an agile development and/or DevOps environment
• Experience with Atlassian stack Jira/Bitbucket/Bamboo would be a plus
Responsibilities:
.Create exclusive distributors, exclusive super stockiest and business associates for the company towards business growth.
.Guide, coordinate and make strategic marketing plans for the sales team working under his jurisdiction.
.Keep abreast with stock reports, inventory, product orders, re-order etc.
.Training personnel and helping team members in developing their skills.
Requirements:
.Bachelor's degree in business, marketing or a related field.
.Experience in sales, marketing or related field.
.Strong communication skills and excellent organizational skills.
.Proficient in Word, Excel, Outlook, and Powerpoint.
About the role:
We are looking for an experienced Software Development Engineer II (SDE2) to help deliver high visibility and impact features for the ChakraHQ Platform. ChakraHQ Platform is the world's first Omnichannel Process Automation Platform. Imagine AWS but for operations and business teams; built on cutting edge technology stacks, to solve problems for modern businesses.
Technology specialists at ChakraHQ are at the core of the company's decisions and vision. As an SDE2, you will contribute to the design and development of the core technology stack of the ChakraHQ Platform. Working closely with Engineering, Product Management, Sales and Customer Success you will take ownership to develop features, plugins and custom fixes that will materially impact customer’s and ChakraHQ’s business. You will also be responsible for maintaining a streamlined build and CI/CD system. You will help coordinate the incorporation of upstream features into the ChakraHQ Platform.
Technologies you will work with: React, Javascript, Android, iOS, PostgreSQL, Serverless, AWS, Google Cloud
Responsibilities:
- Design, develop and maintain features, services, products that are part of ChakraHQ
- Own delivery of said features and services
- Own success of the products by tracking its lifecycle with customers
- Build systems that scale horizontally
- Implement clean and modern mobile interfaces that provide an excellent user experience.
- Write automated tests to ensure code quality
- Work with customers to build a product roadmap
- Work with sales & marketing to sell your product to end-users
- Work as an integral part of an agile software development team to build features end-to-end
- Support those features in the ChakraHQ production environment by participating in an on-call rotation
Position Requirements:
- Bachelor's degree in Computer Science.
- 3+ years of experience working on teams to develop and deploy web or mobile applications
- Expertise with Javascript
- Knowledge of frameworks such as React.js is a big plus
- Ability to write code compatible across browsers and other clients
- Good understanding of backend systems i.e. web services, APIs from a consumer perspective
- Proficiency with git and Github workflows
- Expertise with test-driven development and automated testing
- Excellent analytical and problem-solving skills
- Excellent communication skills and fluent English
- Open to learn and work on new technologies
Experience: 2-4 years
Skills (Must have)
Python (Intermediate > Advanced),
Linux/Shell (Intermediate)
Manual testing (Intermediate)
SQL: Intermediate
Web application testing
Skills (Good to have for both above requirements)
1. AWS fundamentals and practical exposure to AWS environment
2. Experience working on security products
Other Expectations:
1. Good aptitude and communication
2. Should be independent and self driven
3. Must be willing to do both manual testing and automation
4. Must be flexible in work timings
• Bachelor's or Master’s degree in Computer Science or related.
• 5+ years of professional development experience.
• Deep experience in web applications, object-oriented programming, web services, REST,
Cloud computing, AWS/Azure, node.js, full-stack development
• Experience with multiple programming languages and frameworks including at least one
of JavaScript/HTML/CSS, Java, ReactJS, Python
• Experience in designing, developing and managing large scale web services
• Advance JavaScript knowledge is a must.
• Experience designing APIs and frameworks that are used by others
• Familiar with Git, Confluence, and Jira
• Exceptional problem-solving skills, with experience in defining and understanding complex
system architectures and design patterns
• Excellent communication skills. Be able to articulate technical decisions and produce
excellent technical documents
• Experience creating and maintaining unit tests and continuous integration
• Contribution to open source is a plus
• Experience developing cross-platform applications is a plus










