
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

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Role & Responsibilities
Create accurate and high-quality artwork for print and digital formats.
Work within client brand guidelines to ensure consistency and accuracy in all designs.
Develop scientific posters, packaging, brochures, and marketing materials.
Manage workload effectively within agreed timelines, including tight deadlines and fast turnarounds.
Review, update, and finalize design files, ensuring quality and adherence to brand standards.
Monitor artwork quality throughout the design process and proactively resolve any inconsistencies.
Collaborate with cross-functional teams, including designers, marketing, and project leads.
Work on multiple projects simultaneously while maintaining attention to detail and organizational efficiency.
Apply here: https://grnh.se/04111a9b4us
Drive growth at one of the fastest-growing companies in America.
Fresh Prints is an NYC-based custom apparel brand. We find incredible students and give them training and support to build the business at their schools. We have 600+ students who will do $40+ million in sales over the next 12 months.
You’ll be focused on the next $100 million. How do we create unique value propositions? How do we optimize the existing revenue channels and develop additional revenue channels? How do we usher in the next stage at Fresh Prints?
Those are the questions the members of our cross-functional Growth Team work on every day. They do so not as developers, designers, or marketers but as entrepreneurs determined to drive the business forward.
This role is perfect for someone with 2+ years of experience in marketing, project management, data, and related roles. For the right person, this role offers an uncapped opportunity. With time, the role will develop into a higher-level role, and you’ll be given the opportunity to be a leader in the space.
We’re looking for someone willing to take ownership of projects, demonstrate resourcefulness, be super attentive to details, be proactive, stay calm under pressure, and execute on tight deadlines. The ideal candidate should love taking on new challenges.
Needless to say, you’ll grow as Fresh Prints grows. You’ll get the time and support you need to learn, develop professionally, and have a big impact.
Description of the Role
- Design and implement revenue-generating initiatives, including campaigns, promos and workflows.
- Coordinate campaign launches and ensure timely execution.
- Collaborate with creative teams to develop compelling marketing materials and content.
- Create personalized marketing programs that enhance customer experience at various stages of the customer lifecycle.
- Work with channel managers to plan, execute, and optimize multi-channel marketing campaigns (email, SMS, Ads, etc.)
- Monitor campaign performance and implement improvements to maximize ROI, engagement, and retention.
- Utilize customer data and analytics to inform marketing strategies and decisions.
- Regularly report on key metrics related to revenue, campaign performance, and engagement.
- Work closely with Sales, Product, Tech, and the rest of the Growth team to align on goals and strategies.
Requirements
- 2+ years of experience in marketing, project management, data, or related roles.
- An MBA or relevant advanced degree is a plus.
- Demonstrated experience in effectively leading and managing teams, fostering collaboration, and driving team performance towards shared goals.
- Proven track record of developing and executing successful revenue strategies.
- Strong analytical skills with the ability to interpret data and make data-driven decisions.
- Excellent project management skills, with the ability to manage multiple projects simultaneously.
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
- Super detail-oriented and meticulous with work
- Strong time management & prioritization skills
- Excellent communication and collaboration skills.
- Self-motivated and excited to work on different projects
Personal Attributes
- Proactive. You believe it’s always on you to ensure that anything you do is a success
- In love with a challenge. You revel in solving problems and want a job that pushes you out of your comfort zone
- Goal-oriented. You’re incredibly ambitious. You’re dedicated to a long-term vision of who you are and where you want to go
- Open to change. You’re inspired by the endless ways in which everything we do can always be improved
- Calm under pressure. You have a sense of urgency but channel it into productively working through any issues
- Super attentive to detail. You have an eagle’s eye for detail and can catch any mistake within seconds
Compensation & Benefits
- 14 lakhs (per annum)
- Health Insurance
- Mental Health Benefits
- The opportunity to learn a lot rapidly
- Working with a talented and busy team dedicated to building a business together
Details
- This is a WFH role and could be based anywhere in India
- Hours are Monday - Friday, 12:30 PM IST - 9:30 PM IST
Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.
- Analyze system requirements and prioritize tasks
- Write clean, testable code using .NET programming languages
- Develop technical specifications and architecture
- Test and debug various .NET applications
- Review and refactor code
- Deploy fully functional applications
- Upgrade existing programs
- Support junior developers' work
- Document development and operational procedures
Job Description for Drools developer -
- Hands on experience in design and development in Drools rule engine (minimum 1.5 years) and Core Java
- Exceptional ability to communicate with both technical and non-technical people
- Expertise in object oriented programming
- Experience in Deploying and supporting core and advanced features
- Good exposure to SQL and/or Oracle/ MySQL,
- Candidate should be well verse with Agile processes
- Strong ability to work collaboratively across diverse groups of business and technical stakeholders is required.
Business development ex/sales/ops
Vacancy - 1
Looking for a dynamic person who can be committed to the growth of the startup.
- Should be comfortable in handling varied responsibilities of business development, sales and operations
- Willing to travel to Mumbai n Goa need basis.
- fluent in English
- Should be able to drive car.
- Photography would be a big plus.
Salary - Prove yourself and we'll pay more than market is our promise.
Generating GST Invoices towards Sales/Client.
Maintaining day-to-day accounts.
Maintain GST payable calculations on basis of invoices cleared.
Maintain physical records of Invoices/Agreements - hard copies.
Reply and coordinate with auditors for queries and year end closure and cross verify auditor data
for GST calculations.
Prepare month end reports like Income / Expenditure Report and Graphic representation.
Responsible for Accounts receivable and payable.
Track bank statements and account for credit and expenses.
Record TDS on payments - maintain TDS file month wise
Also ensuring that Salaries and pay-outs are made on time.
GST Return Filing GSTR.
TDS Return Filing.
WORK EXPERIENCE & OTHER ABILITES REQUIRED:
Having experience in handling finance functions
Communication and interpersonal skills.
The right person would be smart, Proactive and a self-starter.
Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.
As a senior software engineer, you will work on our python based ORM and applications that scales to handle millions of transactions every hour. This is mission critical software and your primary focus will be building robust and scalable solutions that are easy to maintain.
In this role, you will be collaborating closely with the rest of the team working on different layers of infrastructure in an international environment. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product are important.
What You’ll Do:
- Own definition and implementation of API interfaces (REST and GraphQL). We take pride in our 100% open API with over 600 endpoints.
- Implement simple solutions to complex business logic that enables our merchants to manage financials, orders and shipments across millions of transactions.
- Build reusable components and packages for future use.
- Translate specs and user stories into reviewable, test covered patches.
- Peer review code and refactor existing code.
- Integrate with our eCommerce partners (Shopify, BigCommerce, Amazon), shipping partners (UPS, USPS, FedEx, DHL) and EDI.
- Manage Kubernetes and Docker based global deployment of our infrastructure.
Requirements We’re Looking for Someone With:
- Experience working with ORMs like SQLAlchemy or Django (2-3 years)
- Experience with SQL and databases (Postgres preferred)
- Experience in developing large server side applications and microservices
- Ability to create high quality code
- Experience with python testing tools (pytest) and test automation
- Familiarity with code versioning tools like GIT
- Strong sense of ownership and leadership quality
- Experienced in the tools of our web stack- Python, Celery, Postgres, Redis, RabbitMQ
Nice to Haves:
- Prior experience at a growth stage Internet/Software company
- Experience with ReactJS, Google Cloud, Heroku
- Cloud deployment and scaling experience*
Requirements
- Candidate should have knowledge of HTML, HTML-5, CSS3, JavaScript, JQuery
- Command over tools like Dream weaver, Photoshop, Responsive, Flash, Bootstrap etc.
- Experience in cross browser development(Internet Explorer, Firefox, Google Chrome, Safari etc.) and Web usability and interface design knowledge
- Design graphics, PSD, CDR, for Mobile and webUI
- Should be able to translate creative directions and discussions into leading on-demand application designs and layout.
- Candidate must be an Imaginative, Innovative, Creative & a Fresh thinker.
- Candidate should have good communication skills
- Maintaining and supporting multiple projects and deadlines
Responsibilities
- Design layout and coding of polished websites that engage and retain visitors.
- Will be responsible for completing the project in timeline.
Carrier Advancement
- Job with growth opportunities within a stable B2B company
- Pleasant working environment with motivated people
- Extra Benefits
Job Summary
Creates, modifies, and maintains software applications individually or as part of a team. Provides technical leadership on a team, including training and mentoring of other team members. Provides technology and architecture direction for the team, department, and organization.
Essential Duties & Responsibilities
- Develops software applications and supporting infrastructure using established coding standards and methodologies
- Sets example for software quality through multiple levels of automated tests, including but not limited to unit, API, End to End, and load.
- Self-starter and self-organized - able to work without supervision
- Develops tooling, test harnesses and innovative solutions to understand and monitor the quality of the product
- Develops infrastructure as code to reliably deploy applications on demand or through automation
- Understands cloud managed services and builds scalable and secure applications using them
- Creates proof of concepts for new ideas that answer key questions of feasibility, desirability, and viability
- Work with other technical leaders to establish coding standards, development best practices and technology direction
- Performs thorough code reviews that promote better understanding throughout the team
- Work with architects, designers, business analysts and others to design and implement high quality software solutions
- Builds intuitive user interfaces with the end user persona in mind using front end frameworks and styling
- Assist product owners in backlog grooming, story breakdown and story estimation
- Collaborate and communicate effectively with team members and other stakeholders throughout the organization
- Document software changes for use by other engineers, quality assurance and documentation specialists
- Master the technologies, languages, and practices used by the team and project assigned
- Train others in the technologies, languages, and practices used by the team
- Trouble shoot, instrument and debug existing software resolving root causes of defective behavior
- Guide the team in setting up the infrastructure in the cloud.
- Setup the security protocols for the cloud infrastructure
- Works with the team in setting up the data hub in the cloud
- Create dashboards for the visibility of the various interactions between the cloud services
- Other duties as assigned
Experience
Education
- BA/BS in Computer Science, a related field or equivalent work experience
Minimum Qualifications
- Mastered advanced programming concepts, including object oriented programming
- Mastered technologies and tools utilized by team and project assigned
- Able to train others on general programming concepts and specific technologies
- Minimum 8 years’ experience developing software applications
Skills/Knowledge
- Must be expert in advanced programming skills and database technology
- Must be expert in at least one technology and/or language and proficient in multiple technologies and languages:
- (Specific languages needed will vary based on development department or project)
- .Net Core, C#, Java, SQL, JavaScript, Typescript, Python
- Additional desired skills:
- Single-Page Applications, Angular (v9), Ivy, RXJS, NGRX, HTML5, CSS/SASS, Web Components, Atomic Design
- Test First approach, Test Driven Development (TDD), Automated testing (Protractor, Jasmine), Newman Postman, artillery.io
- Microservices, Terraform, Jenkins, Jupyter Notebook, Docker, NPM, Yarn, Nuget, NodeJS, Git/Gerrit, LaunchDarkly
- Amazon Web Services (AWS), Lambda, S3, Cognito, Step Functions, SQS, IAM, Cloudwatch, Elasticache
- Database Design, Optimization, Replication, Partitioning/Sharding, NoSQL, PostgreSQL, MongoDB, DynamoDB, Elastic Search, PySpark, Kafka
- Agile, Scrum, Kanban, DevSecOps
- Strong problem-solving skills
- Outstanding communications and interpersonal skills
- Strong organizational skills and ability to multi-task
- Ability to track software issues to successful resolution
- Ability to work in a collaborative fast paced environment
- Setting up complex AWS data storage hub
- Well versed in setting up infrastructure security in the interactions between the planned components
- Experienced in setting up dashboards for analyzing the various operations in the AWS infra setup.
- Ability to learn new development language quickly and apply that knowledge effectively










