
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

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Candidate must be from a product-based company with experience handling large-scale production traffic.
2. Candidate must have strong Linux expertise with hands-on production troubleshooting and working knowledge of databases and middleware (Mongo, Redis, Cassandra, Elasticsearch, Kafka).
3. Candidate must have solid experience with Kubernetes.
4. Candidate should have strong knowledge of configuration management tools like Ansible, Terraform, and Chef / Puppet. Add on- Prometheus & Grafana etc.
5. Candidate must be an individual contributor with strong ownership.
6. Candidate must have hands-on experience with DATABASE MIGRATIONS and observability tools such as Prometheus and Grafana.
7. Candidate must have working knowledge of Go/Python and Java.
8. Candidate should have working experience on Cloud platform - AWS
9. Candidate should have Minimum 1.5 years stability per organization, and a clear reason for relocation
We are looking to expand our existing Python team across our offices in Surat. This position is for - Senior Software Engineer.
The requirements are as follows:
1) Familiar with the the Django REST API Framework.
2) Experience with the FAST API framework will be a plus
3) Strong grasp of basic python programming concepts ( We do ask a lot of questions on this on our interviews :) )
4) Experience with databases like MongoDB , Postgres , Elasticsearch , REDIS will be a plus
5) Experience with any ML library will be a plus.
6) Familiarity with using git , writing unit test cases for all code written and CI/CD concepts will be a plus as well.
7) Familiar with basic code patterns like MVC.
8) Grasp on basic data structures.
Responsibilities:
Design Development:
• Lead the design development process, ensuring that concepts align with client preferences, project goals, and industry standards.
• Develop comprehensive interior design schemes, including space planning, color schemes, and material selections.
Drawings and Documentation:
• Create detailed interior drawings, plans, and elevations using industry-standard software.
• Collaborate with architects and other design professionals to integrate interior design elements seamlessly into overall project documentation.
Vendor Coordination:
• Establish and maintain relationships with vendors, suppliers, and manufacturers.
• Coordinate with vendors to source and procure materials, furniture, and fixtures that meet project specifications and budget constraints.
Shop Drawings and Specifications:
• Review and approve shop drawings to ensure they comply with design intent and project requirements.
• Develop and communicate detailed specifications for construction and installation processes.
Quotes and Budget Management:
• Prepare accurate and detailed project cost estimates and quotes.
• Work closely with the project management team to monitor and manage project budgets
.FF&E Selection:
• Lead the selection of furniture, fixtures, and equipment based on design concepts, client preferences, and project requirements.
• Stay updated on industry trends and product innovations to enhance design offerings.
Qualifications:
• Bachelor& degree in Interior Design or a related field.
• 3 to 4 years of proven experience in interior design, with a focus on commercial or residential projects.
• Proficient in AutoCAD, Adobe Creative Suite, and other relevant design software.
• Strong knowledge of materials, finishes, and furniture procurement.
• Excellent communication and interpersonal skills.
• Ability to lead and collaborate within a team environment.
• Project management skills, including the ability to manage timelines and budgets effectively.
• If you meet the above qualifications and are passionate about creating innovative and functional interior spaces, we invite you to apply for the Senior Interior Designer position.
Please submit your resume, portfolio, and a cover letter detailing your relevant experience and design philosophy.
Ideal Candidate
- Bachelor's degree in Accounting or Finance.
- CA dropout with corporate experience will be preferred.
- 2+ years of experience in a general accounting role.
- Strong understanding of accounting principles and GAAP.
- Expert in Microsoft Excel (including pivot tables and vlookups).
- Experience with accounting software (e.g., QuickBooks, Tally, etc) preferred.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Ability to work remotely with his/her own laptop and stable internet.
Associate Manager - Mortgage Operations
We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.
Key Responsibilities
· Managing end-to-end Mortgage Operations ranging from Origination to Servicing.
· Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.
· Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.
· Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.
· Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.
· Identifying opportunities with existing customers for upselling and cross selling other services.
· Creating/Managing process documentation for all customers.
· Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.
Skills and Qualifications
· Prior experience in Operations Management.
· 12+ years in Mortgage Operations.
· Experience of managing a team of 40-60 Full-time Employees.
· Leadership and CRM skills.
· Excellent Communication skills.
· Transition Experience.
· Hands-on experience in handling clients directly.
· Proven track record in People Management.
Benefits
· Performance-based Incentives.
· Flexible work Environment.
Location
The role will be situated at our J P Nagar office.
Role Overview
Summary of Role
We are looking for a passionate and skilled Product Manager, we expect you to bring a fresh pair of eyes for both product planning and product marketing. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working to deliver winning products.
Must Have Background for this Role:
- Min 5-12 years of strong experience in product management role
- Previous experience in Fintech domain
- Bachelor’s degree (MBA preferred)
Required Skills for this Role:
- Define the product strategy and roadmap
- Build innovative financial products in a cross-functional team. Deeply understand the needs and problems of our users.
- Develop product positioning strategies.
- Work closely with engineering to ensure developers understand the required functionality and are building the right functionality to meet the market need and are easy to implement and maintain.
- Recommend and drive implementation of improvements to the product development process
- Document and manage the user experience.
- Proven problem-solving capabilities.
- Deliver a monthly revenue forecast.
Also Nice to Have Skills and Background:
- Excellent written and verbal communication skills
- Excellent teamwork skills
- Demonstrated success defining and launching excellent products
Job Title: Java Developer
Location: India
Company: Hutov
About Us: [Your Company Name] is a leading [industry] company dedicated to [brief description of what your company does]. We are committed to delivering high-quality solutions and exceptional service to our clients. Join our team of talented professionals and contribute to our mission of [your company's mission].
Job Description: We are seeking a skilled and motivated Java Developer with 3-5 years of experience to join our dynamic team. The ideal candidate will have a strong background in Java development and a passion for building efficient, scalable, and high-performance applications.
Key Responsibilities:
- Design, develop, and maintain high-quality Java applications.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Write clean, maintainable, and efficient code.
- Ensure the performance, quality, and responsiveness of applications.
- Identify and correct bottlenecks and fix bugs.
- Help maintain code quality, organization, and automation.
- Participate in code reviews and provide constructive feedback to team members.
- Stay updated with the latest industry trends and technologies to ensure the company remains competitive.
Required Skills and Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 3-5 years of experience in Java development.
- Strong knowledge of Java SE (Standard Edition) and Java EE (Enterprise Edition).
- Experience with popular frameworks such as Spring, Hibernate, and Struts.
- Proficient in database technologies such as SQL, MySQL, Oracle, or PostgreSQL.
- Experience with RESTful API design and development.
- Familiarity with front-end technologies like HTML, CSS, and JavaScript.
- Strong understanding of object-oriented programming principles and design patterns.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Good communication skills, both written and verbal.
Preferred Qualifications:
- Experience with cloud platforms like AWS, Azure, or Google Cloud.
- Knowledge of containerization technologies such as Docker and Kubernetes.
- Familiarity with DevOps practices and tools such as Jenkins, Git, and CI/CD pipelines.
- Understanding of Agile methodologies and experience working in an Agile environment.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- Flexible work hours and remote work options.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Collaborative and inclusive work environment.
- Participate and collaborate with the users, business analyst, quality assurance/quality control analyst in the gathering of user requirements and specifications.
- Analyze technical and business requirements and translate these into basic and detailed technical design.
- Participate and conduct feasibility study, research and development, prototyping and proof of concept (PoC) in implementing new/existing systems, solutions and processes.
- Participate in the technical and project documentation such as but not limited to functional, system and technical design, requirements and specifications.
- Develop, customize, enhance, fix and maintain codes, applications and systems.
- Create test scenarios and data and conduct or participate in non-functional and functional testing (e.g., unit testing, system testing, integration testing, etc.).
- Document, analyze and report test results.
- Develop and review codes, programs and configurations to verify consistency and conformance with established programming and industry standards, guidelines, policies and practices.
- Conduct incident and problem analysis, data gathering, investigation and resolution of issues, and provide technical consultancy, assistance and support.
- Deliver the required systems/applications/solutions on time and based on agreed budget and specifications.
- Identify, assess and recommend opportunities for application and process improvement.
- Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
- Provide regular and effective progress updates to the project manager/team lead/supervisor/immediate manager.
- Actively participate in and lead the peer review and status meeting to communicate progress and escalate risks and roadblocks.
- Prepare training materials and provide assistance in conducting the training to users or other members of the team.
- Responsible for the information security by protecting confidential information from unauthorized access, ensuring the integrity of the information and information system, taking appropriate measures to manage security risks and following and complying with the laws, legislations and terms of contracts.
- Perform other duties as assigned, if necessary.
As a Scala Developer, you are part of the development of the core applications using the Micro Service paradigm. You will join an Agile team, working closely with our product owner, building and delivering a set of Services as part of our order management and fulfilment platform. We deliver value to our business with every release, meaning that you will immediately be able to contribute and make a positive impact.
Our approach to technology is to use the right tool for the job and, through good software engineering practices such as TDD and CI/CD, to build high-quality solutions that are built with a view to maintenance.
Requirements
The Role:
- Build high-quality applications and HTTP based services.
- Work closely with technical and non-technical colleagues to ensure the services we build meet the needs of the business.
- Support development of a good understanding of business requirements and corresponding technical specifications.
- Actively contribute to planning, estimation and implementation of team work.
- Participate in code review and mentoring processes.
- Identify and plan improvements to our services and systems.
- Monitor and support production services and systems.
- Keep up with industry trends and new tools, technologies & development methods with a view to adopting best practices that fit the team and promote adoption more widely.
Relevant Skills & Experience:
The following skills and experience are relevant to the role and we are looking for someone who can hit the ground running in these areas.
- Web service application development in Scala (essential)
- Functional Programming (essential)
- API development and microservice architecture (essential)
- Patterns for building scalable, performant, distributed systems (essential)
- Databases – we use PostgreSQL (essential)
- Common libraries – we use Play, Cats and Slick (essential)
- Strong communication and collaboration skills (essential)
- Performance profiling and analysis of JVM based applications
- Messaging frameworks and patterns
- Testing frameworks and tools
- Docker, virtualisation and cloud computing – we use AWS and Vmware
- Javascript including common frameworks such as React, Angular, etc
- Linux systems administration
- Configuration tooling such as Puppet and Ansible
- Continuous delivery tools and environments
- Agile software delivery
- Troubleshooting and diagnosing complex production issues
Benefits
- Fun, happy and politics-free work culture built on the principles of lean and self organisation.
- Work with large scale systems powering global businesses.
- Competitive salary and benefits.
Note: We looking for immediate joiners. We expect the offered candidate should join within 15 days. Buyout reimbursement is available for 30 to 60 days notice period applicants who can ready join within 15 days.
To build on our success, we are looking for smart, conscientious software developers who want to work in a friendly, engaging environment and take our platform and products forward. In return, you will have the opportunity to work with the latest technologies, frameworks & methodologies in service development in an environment where we value collaboration and learning opportunities.








