- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.
Shubham Vishwakarma
Full Stack Developer - Averlon
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What does the role look like?
We are looking for a high-energy, detail-oriented, and technically-savvy Quality Assurance Lead Should be an excellent team manager as well as individual contributor capable of understanding and driving test execution with minimal help. Who can work towards understanding application performance, functionality, and features to great depth enabling them to report issues, take ownership and drive them to closure.
What will you be doing?
Develop and execute automated tests and test plans
Efficiently execute test cases across all functional areas of the products(API and App) Review product user interface for conformity to design guidelines
Find, isolate, document, regress, and track bugs through resolution
Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process
Work with Engineering and product to understand the overall product requirements and technical architecture and how each feature is implemented Ensure the highest quality product delivery with security.
Evaluating and integrate open source and in house developed toolsets
What will you need ?
Bachelor/Master degree in CS or related field from a reputed college
Experience in manual testing for Application and APIs
Experience in automation testing using available framework.
Strong knowledge of QA methodologies, testing frameworks and tools
Demonstrated experience in test planning, test design, test execution and reporting.
Excellence in technical communication with peers and non-technical partners.
Understanding & experience with software design pattern, restful APIs and microservice architecture
Prior experience in start-ups or health-tech will be a plus
We are looking for someone with deep analytical and product marketing skills to join our Product & Technology Team! As a Product Head, your primary responsibilities will include working with the team to identify opportunities to improve the product and build entirely new experiences that our community will love. You will conceptualize, design, and build applications to enable millions of businesses to move online with superior visual content. You will directly work with the technology team, you'll support the marketing, sales, and operations team with smart automated solutions to their most pressing problems.
Job Responsibilities
● Lead a team of 6-8 Product Managers and Design team members to build cutting-edge Vision products for the AI Cataloging space.
● Create a world-class Self Serve SaaS Product experience with data analysis at its center.
● Lead the Web, Mobile and API experience of the AI product stack.
● Talk to users - Large and Small to better understand their needs and motivations.
● Project management to align the technology team and ship products.
● Stay up to date with the latest research in Computer vision and best product practices and bring the most important features back to the company's products.
● Prioritization and Roadmap Management, Work alongside all stakeholders to represent a true picture of priorities and future initiatives.
● Diving deeper into the data to identify opportunities and learnings.
Job Requirements
● BTech/MBA degree in Computer Science, Engineering, or a related subject from a Tier-1 institute
● 3+ years of experience leading Product team in high growth Product companies
● 6+ years of Product Management experience in growth startups or Product companies
● Extremely self-motivated and autonomous. You'll be given direction but it's on you to figure out how to proceed.
● Analytical. You should have plenty of experience looking at the data to inform your decisions.
● Strong product intuition. You need to have an informed opinion to build a product from scratch.
● Systems thinker. You should understand how even the smallest change affects the entire system.
● Super detail-oriented. Small errors or oversights should jump off the screen for you.
● Team champion. We're serious about our work, but that doesn't mean we can't have fun together. :)
Networking skills to manage good relationship with all the stakeholder in Rice procurement chain.
Actively seek out new sales opportunities through cold calling and networking
Able to handle operations as well.
Preference for Rice sales experience candidate
Information Security Manager shall be primarily responsible to :
- Run and manage the BAU security infosec operations
- Create and maintain ISMS Policy and Process documents
- Ensure Infosec compliance with RBI and other regulatory agencies
- Participate in IT / Infosec Audits and ensure closure of observations within given timeliness
- Conduct regular VAPT (Vulnerability Assessments) and track closure of open observations
- Identifying and evaluating new IT security technologies and services and implementing it
- Ensure cyber security related polices and technologies are in place
- Conducting regular Inforsec Awareness within users in the organization
- The person needs to work closely with the CISO and other stakeholders – Risk, IT and Audit teams.
Key Accountability:
- Ensuring adequate security controls are in place & working effectively within the organization for information & cyber security
- Ensuring effectiveness of all IT controls to prevent any unauthorized access or activities at a system administration level
- Identify potential security weaknesses through vulnerability assessments and track them to closure within the timeliness
- Tracking and reporting key risk indicators defined for IT processes
- Create and maintain the documentation for information system audits in accordance with regulatory and compliance requirements
- Create / Review ISMS policy and process
- Implement Strategic IT Infosec projects to strengthen the overall IT Security posture
*Timely Submission of Tender and techno commercial offers. *Support to Regional Sales Team for offers and techno commercial queries.
*Arrange to keep Enquiry Tracking system updated.
*Preparation and analysis of cost sheet.
*Techno commercial discussion with customers.
*Arrange to organize a team to keep back up offers from vender for Non-STD jobs.
*Coordination with D & D for new product developments.
*Able to develop new clients and market segments.
*Know how about the market trend and competitors.
*To deal with the vendors for the offers required during pre-bid stage. *Having the knowledge about the compressor and package related items like heat exchangers, motor, control panel, piping etc.
*Having the knowledge of Reciprocating, Centrifugal air compressor and Reciprocating gas compressor.
*Adequate support to the regions. Sound knowledge of the different types of compressor packages.
*Review and submission of Tender.
*To deal directly with Customer / Consultants for getting drawing approvals, techno commercial discussion.
Do you have a knack on layout and designing?
Are you good in using CADing and drafting tools?
If so, we have a perfect opportunity that just might change your life. We have a great program that takes the hassle out of owning a home for customers. You will be representing the leading Solar Panel installation company in the US, with a vast experience in renewable energy. Growth is right around the corner, and we need talented people like you.
Our Client has nurtured careers and helped staff turn professional goals and personal dreams into reality.
We hire the best and help them thrive in their career. We help our people get what they want by working with them to achieve their dreams. So what’s your role as a Permit Designer? You’d be helping the team to create great PV Permit Designs.
Candidates can work remotely after 3 months training in Noida.
Minimum Qualifications :-
* Must be a graduate of an Engineering course (Diploma holders welcome)
* Good verbal and written communication skills
* Have great attention to detail
* Adept in using different CAD Tools
* A Team player
* A bachelor's degree in any course
* Flexible to work shifts
* Hunger to grow and do great things every day!
Why join this role / position?
* Earn a great salary
* Medical Insurance (With free dependants)
* Group life insurance
* Paid time off (PTO) such as sick days and vacation days
* Outstanding career growth
* Leadership opportunities
* Passionate, energetic & innovative work culture
* Friendly team driven environment
API Lead Developer
Job Overview:
As an API developer for a very large client, you will be filling the role of a hands-on Azure API Developer. we are looking for someone who has the necessary technical expertise to build and maintain sustainable API Solutions to support identified needs and expectations from the client.
Delivery Responsibilities
- Implement an API architecture using Azure API Management, including security, API Gateway, Analytics, and API Services
- Design reusable assets, components, standards, frameworks, and processes to support and facilitate API and integration projects
- Conduct functional, regression, and load testing on API’s
- Gather requirements and defining the strategy for application integration
- Develop using the following types of Integration protocols/principles: SOAP and Web services stack, REST APIs, RESTful, RPC/RFC
- Analyze, design, and coordinate the development of major components of the APIs including hands on implementation, testing, review, build automation, and documentation
- Work with DevOps team to package release components to deploy into higher environment
Required Qualifications
- Expert Hands-on experience in the following:
- Technologies such as Spring Boot, Microservices, API Management & Gateway, Event Streaming, Cloud-Native Patterns, Observability & Performance optimizations
- Data modelling, Master and Operational Data Stores, Data ingestion & distribution patterns, ETL / ELT technologies, Relational and Non-Relational DB's, DB Optimization patterns
- At least 5+ years of experience with Azure APIM
- At least 8+ years’ experience in Azure SaaS and PaaS
- At least 8+ years’ experience in API Management including technologies such as Mulesoft and Apigee
- At least last 5 years in consulting with the latest implementation on Azure SaaS services
- At least 5+ years in MS SQL / MySQL development including data modeling, concurrency, stored procedure development and tuning
- Excellent communication skills with a demonstrated ability to engage, influence, and encourage partners and stakeholders to drive collaboration and alignment
- High degree of organization, individual initiative, results and solution oriented, and personal accountability and resiliency
- Should be a self-starter and team player, capable of working with a team of architects, co-developers, and business analysts
Preferred Qualifications:
- Ability to work as a collaborative team, mentoring and training the junior team members
- Working knowledge on building and working on/around data integration / engineering / Orchestration
- Position requires expert knowledge across multiple platforms, integration patterns, processes, data/domain models, and architectures.
- Candidates must demonstrate an understanding of the following disciplines: enterprise architecture, business architecture, information architecture, application architecture, and integration architecture.
- Ability to focus on business solutions and understand how to achieve them according to the given timeframes and resources.
- Recognized as an expert/thought leader. Anticipates and solves highly complex problems with a broad impact on a business area.
- Experience with Agile Methodology / Scaled Agile Framework (SAFe).
- Outstanding oral and written communication skills including formal presentations for all levels of management combined with strong collaboration/influencing.
Preferred Education/Skills:
- Prefer Master’s degree
- Bachelor’s Degree in Computer Science with a minimum of 12+ years relevant experience or equivalent.
JavaHiring Java Architects/ Tech Leads with expertise in Microservices, and Spring Framework. Experience of 8-10 yrs.
Notice Period - immediate to 45 days joiners only
Location - Bangalore and Chennai
- Maintaining and updating databases in Excel, Mailchimp and other platforms
- Executing marketing campaigns on Mailchimp and other email marketing platforms
- Montoring calendars and booking in meetings and calls for the management team
- Competitor research, analysis and reporting
- Liaising and co-ordinating with suppliers including design agencies, hotels, publications and others
- Ad hoc support to team including assisting with events and promotional activity
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon