- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Go Programming (Golang)
Amazon Web Services (AWS)
PostgreSQLTechnical Lead – Golang | AWS | Database DesignWork Model: Hybrid (Mandatory Work From Office for the first 1 month in Chennai, followed by remote work)
Location: Chennai, India
Experience: 8–12 Years
Budget: 1L ~ 1.2L MonthlyRole Summary
We are seeking an experienced Technical Lead with strong expertise in Golang, AWS, and Database Design to spearhead backend development initiatives, drive architectural decisions, and mentor engineering teams. The ideal candidate will combine hands-on technical skills with leadership capabilities to deliver scalable, secure, and high-performance solutions.
Key Responsibilities
Backend Development Leadership:
Lead the design and development of backend systems using Golang and microservices architecture.
Ensure scalability, reliability, and maintainability of backend services.Database
Design & Optimization:
Own database schema modeling, normalization, and performance tuning.
Work with MySQL, PostgreSQL, and NoSQL databases to design efficient data storage solutions.
Implement strategies for query optimization and high availability.
Cloud Infrastructure Management:
Architect and manage scalable solutions on AWS cloud services including EC2, ECS/EKS, Lambda, RDS, DynamoDB, and S3.
Ensure cost optimization, security compliance, and disaster recovery planning.
Technical Governance & Mentorship:
Review code, enforce best practices, and maintain coding standards.
Mentor and guide developers, fostering a culture of continuous learning and innovation.
Collaboration & Delivery:
Partner with product managers, architects, and stakeholders to align technical solutions with business goals.
Drive end-to-end delivery of projects with a focus on quality and timelines.
Production Support & Optimization:
Troubleshoot and resolve production issues.
Continuously monitor system performance and implement improvements.
Required Skills & Qualifications
Technical Expertise:
Strong hands-on experience with Golang in production-grade applications.
Solid knowledge of Database Design (MySQL, PostgreSQL, NoSQL).
Proficiency in AWS services (EC2, ECS/EKS, Lambda, RDS, DynamoDB, S3).
Strong understanding of microservices and distributed systems.
DevOps & Tools:
Experience with Docker, Kubernetes, and container orchestration.
Familiarity with CI/CD pipelines using tools like Jenkins, Maven, or GitHub Actions.
Soft Skills:
Excellent problem-solving and debugging skills.
Strong communication and collaboration abilities.
Ability to mentor and inspire engineering teams.
Shift + Return to add a new line
Position Overview: We are seeking a detail-oriented and experienced Senior Accountant to join finance team in abroad countries. The ideal candidate will have a strong background in accounting principles and practices, excellent analytical skills, and the ability to work collaboratively in a fast-paced environment.
Key Responsibilities:
- Prepare and analyze financial statements, ensuring compliance with GAAP and internal policies.
- Oversee month-end and year-end closing processes, including journal entries and account reconciliations.
- Manage accounts payable and receivable functions, ensuring timely and accurate processing.
- Conduct variance analysis and prepare reports for management to support decision-making.
- Assist with budgeting and forecasting activities.
- Ensure the accuracy of financial data and identify areas for improvement in processes and controls.
- Coordinate and assist with internal and external audits.
- Mentor and train junior accounting staff.
- Stay updated on accounting regulations and best practices.
Qualifications:
- Bachelor’s degree in Accounting, Finance, or a related field; CPA or CMA preferred.
- Minimum of [X] years of accounting experience, preferably in a corporate environment.
- Strong understanding of accounting software (e.g., QuickBooks, SAP, Oracle).
- Proficiency in Microsoft Excel and other financial reporting tools.
- Excellent attention to detail and problem-solving skills.
- Strong communication and interpersonal skills.
Must Have Skills:
- Solid Knowledge on DWH, ETL and Big Data Concepts
- Excellent SQL Skills (With knowledge of SQL Analytics Functions)
- Working Experience on any ETL tool i.e. SSIS / Informatica
- Working Experience on any Azure or AWS Big Data Tools.
- Experience on Implementing Data Jobs (Batch / Real time Streaming)
- Excellent written and verbal communication skills in English, Self-motivated with strong sense of ownership and Ready to learn new tools and technologies
Preferred Skills:
- Experience on Py-Spark / Spark SQL
- AWS Data Tools (AWS Glue, AWS Athena)
- Azure Data Tools (Azure Databricks, Azure Data Factory)
Other Skills:
- Knowledge about Azure Blob, Azure File Storage, AWS S3, Elastic Search / Redis Search
- Knowledge on domain/function (across pricing, promotions and assortment).
- Implementation Experience on Schema and Data Validator framework (Python / Java / SQL),
- Knowledge on DQS and MDM.
Key Responsibilities:
- Independently work on ETL / DWH / Big data Projects
- Gather and process raw data at scale.
- Design and develop data applications using selected tools and frameworks as required and requested.
- Read, extract, transform, stage and load data to selected tools and frameworks as required and requested.
- Perform tasks such as writing scripts, web scraping, calling APIs, write SQL queries, etc.
- Work closely with the engineering team to integrate your work into our production systems.
- Process unstructured data into a form suitable for analysis.
- Analyse processed data.
- Support business decisions with ad hoc analysis as needed.
- Monitoring data performance and modifying infrastructure as needed.
Responsibility: Smart Resource, having excellent communication skills
1. Write clear, concise, and engaging content for blogs, websites, social media, emails, product descriptions, press releases, and more
2. Optimize content for SEO using appropriate keywords and best practices
3. Stay updated on industry trends and content marketing best practices
4, Providing 5k per month to content writing interns, kindly apply accordingly.
- Develop product vision and key-value props for owned areas (strategy & roadmap). Drive alignment and excitement, aligning priorities and executing plans. Lead product development by collaborating with cross-functional teams of engineers, designers, business development managers, marketers, and other product leads.
- Manage all aspects of the product lifecycle, including problem definition, product strategy/roadmap, roadmap execution, customer needs, designs, product requirement documents
- Ensure accountability with Engineering (Internal/Vendor) on strict adherence to timelines & processes.
- Lead connection of technical and business worlds by breaking down complex problems into a roadmap and steps that drive product development.
- Understand markets, competition, and products in-depth to create clarity and drive the right set of requirements and specifications.
- Anticipate customers’ needs and market opportunities to drive improvements. Show empathy for customers, be sensitive to their needs and drive the feature team to deliver a great customer experience. Research and user test prototypes to maximise user satisfaction and performance
- Develop, cultivate and share thought leadership in emerging and trending technology areas.
- Define success criteria and performance metrics and drive telemetry requirements to measure results. Define, monitor, and analyse metrics for launched products and feed feedback into the product development process.
- An obsession with technology - pro-activeness in exploring and understanding the potential of technology and how to convert it to solve innate consumer needs
- Good in data-driven analytical skills and able to operate with partial information and ambiguity.
- Design thinking (UIUX), user empathy and deep understanding of Indian customers
Experience & Skills:
Required:
- 4 to 8 years experience, including product experience, preferably in a fast-paced B2C internet/e-commerce/Edtech company
- B- Tech and MBA or equivalent experience (or equivalent industry experience)
Preferred:
- Track record of exhibiting technical depth and quick ramp-up on new products and technologies
- Ability to assume end-to-end ownership of large features and initiatives
- Proficiency in end-to-end innovation, planning, organizing, and executing.
- Solid written and verbal communication skills
- Self-motivated, can-do attitude and great at dealing with ambiguity
- Experience collaborating and communicating with cross-functional teams
- Experience in identifying, analysing and interpreting data to make data-led product decisions
- Understanding of capturing user insights to create exceptional user experiences
- Excellent focus on attention to detail, with quantitative skills
- Experience in building & leading high-performance teams
- UI/UX skills with an ability to get the best out of designers and recognize great design
Client Retention & Servicing
Coordinating client request with back-end teams.
Supervision (Only) of Centre Operations
Data Science
R Programming
PythonAmazon Web Services (AWS)As an experienced Data Scientist you’ll join a team of data scientists, analysts, and software engineers
working to push the boundaries of data science in health care. We like to experiment, iterate, and
innovate with technology, from developing new algorithms specific to health care’s challenges, to
bringing the latest machine learning practices and applications developed in other industries into the
health care world. We know that algorithms are only valuable when powered by the right data, so we
focus on fully understanding the problems we need to solve, and truly understanding the data behind
them before launching into solutions – ensuring that the solutions we do land on are impactful and
powerful
Essential functions
• Research, conceptualize, and implement analytical approaches and predictive modeling to
evaluate scenarios, predict utilization and clinical outcomes, and recommend actions to impact
results.
• Manage and execute on the entire model development process, including scope definition,
hypothesis formation, data cleaning and preparation, feature selection, model implementation
in production, validation and iteration, using multiple data sources.
• Provide guidance on necessary data and software infrastructure capabilities to deliver a scalable
solution across partners and support the implementation of the team’s algorithms and models
• Contribute to the development and publication in major journals, conferences showcasing
leadership in healthcare data science.
• Work closely and collaborate with Data Scientists, Machine Learning engineers, IT teams and
Business stakeholders spread out across various locations in US and India to achieve business
goals
• Provide guidance to other Data Scientist and Machine Learning Engineers
NodeJS (Node.js)
Angular (2+)
Javascript
PHPPythonResponsible for developing, enhancing, modifying and/or maintaining applications in the Global Markets environment. Software developers design, code, test, debug and document programs well as support activities for the corporate systems architecture. You are required to work closely with business partners in defining requirements for system applications. You must typically have in-depth knowledge of development tools and languages. You are also responsible for day to day supervision for a small team of associates; provide coaching and input into the performance management process.
Essential Skills:
• Front end - Angular(2.x)/ ReactJS/ jQuery
• Backend - Python/NodeJS
• Experience working with scalable, high-performance systems.
• Strong understanding of database design; Experience of NoSQL databases is a plus.
• Experience in API integration, Application deployment.
• Familiarity in Unix/Linux development environments & tools including scripting.
• Strong problem-solving ability.
• Experience in designing system architecture for solving complex problems with a sound understanding of object-oriented programming and Design Patterns.
• Experience in Test Driven Development & Agile methodologies.
• Good communication skill.
• Experience of using tools like git is a plus.
• Hunger for learning
• Self-starter with a drive to technically mentor your cohort of developers.
Android Development
XML
KotlinRequirements:
- 1 to 2 years hands-on experience with Android programming (If you are fresh out of college you should be great at Java + Android coding)
- Bachelor’s Degree
- Strong Java skills with good knowledge with an attitude of learning.
- Good understanding of object-oriented concepts
- Passionate about creating a phenomenal mobile experience.
- Good understanding of RESTful APIs
Preferred:
- Bachelor’s Degree in Computer Science / Engineering preferred
- Attitude towards implementation of code and relevant tests.
- Hands on experience with consuming RESTful APIs on Android client.
- Hands on experience with 3rd party libraries like Retrofit, Android Support libraries, understanding of Material Design specification, Google Play Services.
- Familiarity with Kotlin a plus
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Full Stack Developer - Averlon