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- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.
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About Starmark Software
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Job Title : AI/ML Engineer (Python)
Location : Gurgaon
Experience : 5+ Years and 10+ Years
Role Overview :
We are seeking highly skilled AI/ML Engineers with expertise in Python to join our team in Gurgaon. The ideal candidates will have 5+ Years or 10+ Years of experience in building and deploying AI/ML models, developing scalable solutions, and contributing to cutting-edge machine learning projects.
Key Responsibilities :
- Design, develop, and deploy robust AI/ML models and algorithms to solve real-world problems.
- Collaborate with cross-functional teams to integrate machine learning solutions into production environments.
- Implement data preprocessing, feature engineering, and model optimization techniques.
- Work with large datasets to derive insights and develop predictive models.
- Write clean, efficient, and well-documented Python code.
- Evaluate model performance and fine-tune algorithms for better accuracy and efficiency.
- Research and implement new machine learning methods and technologies.
- Develop and maintain automated pipelines for training, testing, and deploying models.
- Mentor junior engineers (for 10+ Years of experience candidates).
Key Requirements :
Educational Qualification : Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, Data Science, or a related field.
Experience :
- For 5+ Years : Proven expertise in AI/ML development with hands-on project experience.
- For 10+ Years : Advanced expertise in AI/ML with a track record of leading complex projects and mentoring teams.
Technical Skills :
- Strong programming skills in Python.
- Expertise in machine learning frameworks like TensorFlow, PyTorch, or Scikit-learn.
- Proficiency in data processing tools such as Pandas and NumPy.
- Experience with cloud platforms (AWS, Azure, or GCP) for deploying models.
- Knowledge of NLP, computer vision, or deep learning techniques is a plus.
- Familiarity with big data tools (e.g., Spark, Hadoop) is advantageous.
Soft Skills :
- Strong analytical and problem-solving abilities.
- Excellent communication and team collaboration skills.
- Ability to adapt to a fast-paced and dynamic environment.
Preferred Qualifications :
- Hands-on experience with MLOps tools and workflows.
- Familiarity with version control systems like Git.
- Exposure to end-to-end product lifecycle from ideation to deployment.
Benefits :
- Competitive salary and performance-based incentives.
- Opportunity to work on cutting-edge AI/ML projects.
- Collaborative and innovative work environment.
- Continuous learning and upskilling opportunities.
Company Description
Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website.
Responsibilities:
Non-Direct Routing (NDR) Optimization:
- Develop and implement strategies to optimize NDR processes, minimizing transportation costs while maintaining service levels.
- Collaborate with internal stakeholders (sales, procurement, customer service) to identify NDR opportunities and -streamline order fulfillment.
- Manage carrier and logistics service provider relationships, negotiating rates, managing contracts, and ensuring compliance with routing guidelines.
Reverse Logistics (RVP) Management:
- Oversee the RVP process, encompassing returns, exchanges, and product recalls, to minimize costs and maximize recovery value.
- Partner with customer service, repair, and warehouse teams to streamline RVP processes and improve customer satisfaction.
- Manage relationships with reverse logistics partners, vendors, and service providers to ensure timely and efficient processing of returns and exchanges.
Pickup Coordination:
- Coordinate pickups from various locations (suppliers, warehouses, distribution centers) to optimize transportation efficiency and minimize costs.
- Schedule and monitor pickup activities, track shipment status, and resolve any issues or delays to ensure on-time pickup and delivery.
- Communicate pickup schedules and requirements to carriers and internal stakeholders for alignment with logistics plans.
Performance Monitoring & Continuous Improvement:
- Develop key performance indicators (KPIs) and metrics to measure logistics performance in areas like on-time - pickup/delivery, NDR utilization, and RVP processing time.
- Analyze logistics data and performance metrics to identify trends, root causes of issues, and opportunities for improvement.
- Lead cross-functional teams in implementing process improvements, best practices, and technology solutions to enhance logistics efficiency and customer service.
Qualifications:
- Degree in Supply Chain Management, Logistics, Engineering, or a related field (preferred).
- 1-3 years of experience in logistics operations, transportation management, or a similar role.
- Proven track record of identifying and implementing logistics process improvements.
- Strong analytical skills with proficiency in data analysis tools and techniques.
- Excellent communication, collaboration, and interpersonal skills with the ability to influence stakeholders across departments.
- Experience working with transportation management systems (TMS) a plus
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Roles and Responsibilities
1) Understand client requirements and functionalities.
2) Write well-designed, testable, efficient code.
3) Responsible for solving complex technical issues.
4) Ensure quality projects are delivered within defined timelines.
5) Active involvement in client communication to understand functional requirements.
6) Maintain high standards of quality for code, documentation and other deliverables.
Required Skills
1) Good experience in React/Angular
2) Hand on Node.JS./Express JS
3) Database : MYSQL/MongoDB
4) Experience in Java Script, Typescript.
5)Good experience in HTML5, CSS3, JavaScript, Jquery
6) Experience working in an Agile environment.
7) Good communication skills.
Looking For SAP BASIS Sr. Consultant.
Job Role – SAP BASIS Sr. Consultant
Experience – Min 6 to 9 year
Work location – Mumbai
Notice Period – Immediate to 30 days
Skills -
- Min 6 to 9 year experience in SAP BASIS and must have worked on implementation projects and support project environment
-Effective written & verbal communication skills & strong interpersonal skills.
- Minimum 1 end to end SAP Basis implementation/Migration/Upgrade full life cycle.
- Monitor and maintain SAP systems environments (Sandbox, Development, QA, Production and DR etc.,).
- Install, configure, maintain, and support multiple SAP landscapes and 3rd party tools.
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#skilltasy #sapbasisconsultant #mumbaijobs #sapbasisimplementation
- Candidate should have relevant telesales experience
- Candidate should be available for immediate joining
- Responsible for planning, implementing and directing the sales activities of the company in a designated area to achieve sales objectives 2. Develop a sales strategy to achieve organizational sales goals and revenues 3. Sales Closure of hair and skin clients 4. Identify new sale leads 5. Responsible for driving consultation to Location allotted 6. Develop and implement new sales initiatives, strategies and programs. 7. Contacting potential client via email or phone to establish rapport and set up meetings 8. Developing sales goals for the team and ensuring they are met 9. Negotiating on phone, email or in-person 10. To provide report and feedback to upper management about what is and is not working 11. To provide detailed report and feedback to upper management 12. Extensive Follow-up for the Clients allotted 13. Giving client good client experience 14. If & when required need to sit in reception area also
- Manage relations with existing clients, make client reports and quotations.
- Onboard new clients on our mobile application and maintain a healthy relation with them by catering to every infrastructural material and other requirements
- Set up and conduct business collaboration meetings with companies and our suppliers.
- Identify new avenues of growth, suggesting and building campaigns which can benefit the overall performance of the sales department.
- Convert leads to business with lead generation, customer interaction, and persuasive skills
- Meet weekly, monthly, and annual sales quotas through the successful implementation of sales and marketing strategies and tactics.
- Communicate with various target groups, understanding their needs, maintaining relationships
- Identify sales leads, pitch services to new clients, and maintain a good working relationship with them.
- Work with the internal product and management teams to increase sales opportunities for the organization
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What You Will Be Doing:
- Create highly responsive B2C web-app using a wide range of open source frontend and backend technology.
- Create single page applications using a wide range of javascript & cutting edge libraries/frameworks.
- Responsible for the full lifecycle of a project, including development, unit testing, system testing and change management.
- Research technical issues and provides recommendations to enhance JavaScript products.
- Manage/Lead a team of 10+ javascript fullstack developers to handle a wide range of projects across different products.
- Code reviews, Overall project estimations, Estimation reviews, Project planning.
- Interact with stakeholders for the development requirements gathering.
- Layout a technical career growth plan for the team members.
- Working with multiple projects.
What we are looking for:
- Bachelor’s degree in Computer Science or equivalent preferably from IIT,NIT & other premier institutes.
- Rockstar Javascript developer, who appreciates the intricacies of JS as well as passionate to follow new trends in JS.
- Experience with product companies.
- 9-12 yrs of software development on advanced JavaScript stack (Native Javascript, Asynchronous Request Handling, AJAX, HTML5, CSS3, etc).
- 2-4 yrs of experience in leading and mentoring a team.
- In-depth knowledge in ReactJS & NodeJS
- Proficiency in any other modern web frameworks will be a plus.
- A solid knowledge of advanced data structures & algorithms.
- Proficient in Computer Science fundamentals & object-oriented design.
- Solid understanding of cross-browser compatibility issues and ways to tackle those.
- Must possess a track record of building Single Page responsive UI.
- Experience with Databases such as NoSQL and any RDBMS will be a plus.
- Experience with transport protocols such as TCP, HTTP & WebSocket.
- Expressing and appreciating design patterns is a real addition.
- Critical of coding practices and development methodologies.
.
Why 22by7?
Any role with us is a career building opportunity. At 22by7, the incumbent is the complete owner of any opportunity she or he creates.
The sales effort is backed-up by right process and people in place like- dedicated Solution Architect Team, Dedicated Post Sales Team (Tech Team), Marketing and other Support function in place.
Dedicated 24*7 support team
We not only resolve but ensure BCP and thus empower our client’s for enhanced productivity gain and realization of their Business Score Card.
Culture that has been voted as a Great Place to Work by the People of 22by7
Highly credible and competent Team Members
True work life integration and balance
Other benefits like Medical Insurance, Covid Care, and support structure over and above
About the role
Role- Enterprise Sales Manager- New Business
Band- L3
Reporting to- Head Sales
Location-Bangalore
Role Type- Individual Contributor
No. of Vacancies-02
Job Profile
- Handling end-to-end sales
- Selling IT Infrastructure or IT Transformation Solution to Enterprise Accounts
- Selling across verticals Enterprise Accounts
- Working on GTM strategies and seeding 22by7 as a Solution Partner in Client Account
- Account Planning, Mapping, meeting the Decision Making Unit of the prospect or existing clients
- Understanding the clients existing infrastructure and the pain points and building on the clients transformation journey/ growth journey
- Pitching the right solution with the help of Pre-Sales team members
- Cross-Selling and Up-Selling- Growing the Account
- Maintaining a healthy strong funnel on solution portfolio of 22by7
- Answering the RFI/RFP/PoC etc with the help of Pre-Sales team
- Managing the OEM, Disti eco system and leveraging it for getting leads/ pre-sales / closures
- Working on BOM and pricing
- Handling presentations, techno commercial negotiations and Closures
- Create Customer Experience Excellence through continuous follow-up and customer interaction
- Working with other cross-functional team like marketing for carrying out different client/vendor related activities
- Take Sales Accreditation on different product lines which helps for strong pitching
Of the Solutions
Specification-
Education- Open- Any Diploma/Any Graduate/Any Post Graduate
Experience- 5 to 10 years, sales exposure in similar or related domain, must be in IT sales and market exposure is a must
Person Profile-
- Good verbal and written communication skills
- Good presentation and negotiation skills
- Good at engaging and managing relationship with CXO level
- Excellent at relationship building and managing it
- Who can sniff opportunities
- Good mental resilience
- Drive to win
- Go getter
- Loves to work in fast paced environment and who loves working with target
- Open to travel
Sales Competency Dictionary
Technical Competencies- These are the competencies which are core and directly related to the job.
- Domain Knowledge & Expertise-
Market
Product/Technology
Customer
Competition
Client
- Communication Skill-
Opening a conversation
Listening and Understanding abilities
Assessment of buyer
Growing the conversation
Art of probing/ questioning
Establishing trust, credibility, relationship over a communication
360-degree communication
Closing the communication loop
Presentation skill
Written communication- e-mail, documentation etc.
- Negotiation Skill-
Uncovering and delivering value, increasing the pie, creating win-win situations
Showing the value/worth
Finish it strong
- Proactive
Planning & Methodical
Motives
Networking for new sales opportunities
Persuade
Follow-up
Opportunity Sniffer
Behavioral Competencies- These are the competencies which manifests into the obvious behavior demonstrated by a successful sales professional.
- Achievement Motivation- The extent to which an individual is driven to succeed or can also be put as how important is for the individual to succeed in the given role.
Drive to Succeed
Competitiveness
Achieving the goal
Sense of Achievement
Fear of Failure
Perseverance or Persuasiveness
Go getter
- Emotional Stability/ Adaptability- The ability to adapt oneself to the environment and keep calm and focused even though an individual goes through tough challenges. The mental toughness to bounce back and hard.
Handling rejections
Mental resilience
Can take strong decision
Objection Handling
- Emotional Intelligence- The ability to ‘Read people’
Able to empathize with people
Understands the emotions
Understands motivations that drives human behavior
- Locuz of control- Every individual attributes the success or failure to intrinsic or extrinsic factors. That is the factors which is under his control or not under his control. Thus they become ‘Accountable for their actions’.
Accountability for their action
In-charge of their plans and action
Owning up their success or failures
Doers or Action oriented
Strong at execution
- Organising Skills- The ability to extract information, interpret and plan.
Resourceful
Information collection
Logical interpretation- quickly and accurately
Planning and Prioritizing
Desired Exposure/Background- Candidates who have worked in similar SI set up, exposure to corporate sales, selling IT solution to end customer. Must have a fair understanding of the business solution offered by 22by7
The Role growth- Can grow to Team Lead
Business Impact- The role makes a valuable contribution in the growth of the business profit, revenue, market and customer engagement.
Full-stack Developer Responsibilities:
o Integration of UI elements developed by front-end developers with server side logic
o Writing reusable, testable, and efficient code
o Design and implementation of low-latency, high-availability, and performance applications
o Implementation of security and data protection
o Integration of data storage solutions
Key skills expected:
o Strong proficiency with JavaScript
o Knowledge of Node.js and frameworks available for it
o Understanding the nature of asynchronous programming and its quirks and workarounds
o Knowledge on Hybrid application development platforms such as Electron, Cordova, Flutter
o Good understanding of server-side templating languages
o Good understanding of server-side CSS preprocessors
o Good understanding of front-end technologies, such as HTML5, CSS3 and Bootstrap
o Understanding accessibility and security compliance
o User authentication & authorization between multiple systems, servers, and environments
o Integration of multiple data sources and databases into one system
o Understanding fundamental design principles behind a scalable application
o Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
o Creating database schemas that represent and support business processes
o Implementing automated testing platforms and unit tests
o Proficient understanding of code versioning tools, such as Git
Deep expertise and hands on experience in Core java
∙ Hands-on experience with at least 2 years in Spring, Hibernate & Restful web services.
∙ Hands-on experience with at least 3 years in GUI development using Angular/React
, HTML & JavaScript. Added advantage if worked on Angular 5 and above, NodeJS, Bootstrap, jQuery.
∙ Clear understanding of Software Development life cycle and process Oriented. Would be great if worked on Agile or Continuous Delivery (CD) based projects before.
∙ Good fundamentals in Core Programming, JDBC, Object Oriented design & Design patterns
∙ Should have exposure to Oracle SQL. Any other DB apart from Oracle is also fine, provided the fundamentals of RDBMS are clear. Good to have experience in writing Sqls, stored procedures and functions.
∙ Experience in creating & executing unit tests using test driven approach with JUnit or any other equivalent.
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