
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

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Global Compensation Manager
Location: Gurugram, Haryana, India
This role is ideal for a compensation professional who thrives in a global, high-growth environment and enjoys building and managing equitable, scalable, and data-driven reward programs.
You’ll act as the Compensation Business Partner for India while also leading global compensation programs and operations. This hybrid role demands a strategic thinker who can balance local market insights with global alignment to drive fair, competitive, and meaningful compensation decisions. You’ll work closely with senior leaders, HRBPs, and cross-functional teams to design, execute, and optimize compensation structures that support business goals and reward
performance globally.
Key Responsibilities
• Act as the primary compensation partner for the India office, advising business
leaders, recruiters, and HRBPs.
• Design and implement compensation strategies to attract and retain top talent.
Provide expert guidance on offers, promotions, transfers, and adjustments.
• Conduct market benchmarking and develop competitive pay ranges.
• Lead global compensation cycles and manage planning, execution, and analysis.
• Manage compensation operations, policies, and systems for efficiency and scalability.
• Build and maintain compensation models and dashboards for executive reporting.
• Identify and implement automation or system enhancements.
• Continuously assess and refine programs to align with evolving business priorities.
Must Haves
• Bachelor's degree or equivalent with 10+ years of corporate/consulting compensation experience.
• Minimum 2 years of people management experience.
• Deep expertise in compensation models, structures, and pay philosophies.
• Strong command of benchmarking surveys, data analytics, and compensation
frameworks. Proven ability to influence senior stakeholders.
• Excellent project management, analytical, and problem-solving skills.
Proficiency in Excel; experience with Workday, SQL, Python, or Tableau is a plus.
Nice to Have
• Experience managing global compensation programs.
• Exposure to tech or high-growth environments.
• Familiarity with compensation automation or BI dashboards.
• Advanced degree or certification in HR, Finance, or related field.
Key Responsibilities
Product & UI/UX Design:
• Own end-to-end design of product experiences - flows, wireframes, mockups, prototypes, and final UI,
• Create intuitive, accessible, and visually compelling interfaces for web and mobile platforms.
• Work cross-functionally with product managers and engineers to bring features from idea to launch. Maintain and evolve a scalable design system and component library.
Brand Identity & Visual Design: Define and refine companie’s visual identity - logos, colors, typography, and brand guidelines. Ensure consistency across all brand touchpoints, including product, web, and marketing.
Marketing Collateral: Design assets for social media, performance ads, email campaigns, blog illustrations, and investor decks.
Requirements:
• Experience: 4+ years in UI/UX design with a strong portfolio showcasing end-to-end product design and visual storytelling.
• Education: Degree in design, visual communication, or a related field.
• Design Foundations: Solid grasp of design principles, layout, typography, color theory, and accessibility.
• Tools: Proficient in Figma (mandatory), Adobe Creative Suite (Photoshop, Illustrator, After Effects etc.) and Framer (optional)
• Prior experience in financial products or complex dashboards is a strong plus.
• Self-starter, detail-oriented, deadline-driven, and able to work methodically in a fast-paced environment.
About the company:
Combining cutting-edge ML models with expert human expertise, our client provides personalized financial planning to help you achieve your goals. Whether you're building wealth, optimizing taxes, planning for retirement, or leaving a legacy, Alphanso empowers you to plan smarter for your future goals.
What we're looking for
As a content writer, you’ll be working with product and marketing teams to create valuable content to educate and wow our customers. Your work will have you fiddling with taglines on website pages, writing blog posts for feature announcements, writing content for our consumer and SaaS applications, putting together thought leadership posts for guest publications, sketching educational collateral, framing scripts for feature videos, building presentations to better explain features, and so on.
Responsibilities
- Develop, write and deliver persuasive copy for the website, consumer application, email marketing campaigns, sales collateral, videos, and blogs
- Build and manage an editorial calendar; coordinate with other content crafters to ensure standards
- Measure impact and perform analysis to improve KPIs.
- Include and optimize all content for SEO
- Contribute to the localization of process and content to ensure consistency across regions
- Review and implement process changes to drive operational excellenc
Qualifications
- 1-3 years of working as a content writer / marketer
- Bachelor's degree in English, communications, linguistics, or related field (Master's degree, a plus)
- Strong attention to detail and ability to multi-task projects and deliverables
- Proven experience working under pressure to deliver high quality output in a short span of time
- Passion for sustainability is a huge plus
- Excellent verbal and written communication skills
Benefits
- An exciting and enriching work environment
- Ability to work directly with founders
- Opportunity to participate in the zero to one journey of building a startup.
- Ability to contribute towards some of the most core problems that the customer faces
- A competitive salary and comprehensive medical insurance coverage
- Significant upside through an employee friendly ESOP policy
- Generous PTO / sick leave
- Annual company retreat
- Bring your dog to work 🐶
Job Description: We are seeking a dynamic and experienced Digital Marketing Trainer to join us. The Digital Marketing Trainer will be responsible for designing and delivering comprehensive training sessions on various aspects of digital marketing to our students.
Responsibilities:
- Design and develop digital marketing training programs, workshops, and materials based on industry best practices and emerging trends.
- Conduct engaging and informative training sessions on topics including but not limited to:
- Search Engine Optimization (SEO)
- Pay-per-click (PPC) advertising
- Social media marketing (SMM)
- Content marketing
- Email marketing
- Digital analytics and reporting
- Provide hands-on training and practical assignments to enhance participants' understanding and application of digital marketing strategies.
- Assess and evaluate participants' performance and progress throughout the training programs.
- Stay updated with the latest digital marketing trends, tools, and technologies, and incorporate them into training programs as appropriate.
- Mentor and support participants in applying digital marketing concepts to real-world projects and campaigns.
Requirements:
- Proven experience of at least 5 years as a Digital Marketing Trainer or similar role, with a strong background in digital marketing strategies and techniques.
- In-depth knowledge of SEO, PPC, social media platforms, email marketing tools, and digital analytics.
- Excellent presentation and communication skills, with the ability to explain complex digital marketing concepts effectively.
- Hands-on experience in managing digital marketing campaigns and projects across multiple platforms.
- Ability to inspire and motivate learners, fostering a collaborative and supportive learning environment.
- Bachelor’s degree in Marketing, Communications, or a related field. Additional certifications in digital marketing (e.g., Google Ads, Google Analytics) will be advantageous.
- Prior experience in curriculum development or instructional design is a plus.
Application Process: Interested candidates are encouraged to submit their resume.
Inside Sales Executive - Lead Generation
Summary:
Passionate and energetic inside sales personnel who can connect and engage with leads via outbound calls, set up appointments and communicate the company's brand identity.
2 years of inside calling experience around IT hardware and software sales
Identify prospects grow and manage sales pipeline to achieve targets
Coordinate software demos and service presentations with prospects and the internal business development team.
Experience in market research, data mining and cold calling.
Generate new potential clients through cold calling, and social media platforms.
Communicating with the Organization heads and scheduling the appointments for product demos.
Self-motivated, and able to work independently and as a member of a remote team.
Proven ability to build and manage a sales pipeline and achieve targets
Market Research to identify new markets and prospects.
Excellent communication skills (presentation, verbal, and written)
Demonstrated expertise in building and maintaining client relationships
Good convincing ability and confident personality.
Data-driven approach towards the sales process.
Full understanding of the sales process from database generation to fixing the appointments.
Min 1 year of relevant experience in software/hardware sales
Strong communication and presentation skills.
Knowledge of lead generation and email hunting.
Excellent knowledge of search engines, web analytics and business research tools.
Adequate knowledge of data collection methods.
Strong analytical and critical thinking.
Good working knowledge of MS Word and Excel
Responsibilities
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Prospect call preparation including company background research and other pertinent lead information
Identify customer's buying trends and provide reports to management
Location: Mumbai & Nashik
Job Types: Full-time, Permanent, Temporary
Company Name- uFaber Edutech Pvt Ltd.
Shift Timing/ Day- 10:30am-7:30pm/ Mon-Sat working.
Website - www.ufaber.com Who are weuFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications.
Role and Responsibilities-
Dialing 50-80+ calls and counselling students who have enquired about the product/ services.
Scheduling free demo lectures for the students.
Doing post demo calls and closing sales.
Maintaining a pipeline of all sales administration using CRM software. Work on targets and under pressure as this is a hardcore sales profile.
Flexible to work on additional days and hours
This Role Will Need To Develop A Healthy Knowledge Of The Business Offerings, Services, And Products. Responsibilities Of Candidates Include:
• Meeting With Customers Digitally Or In-Person During Sales Visits
• Develop A Business Strategy To Ensure Area Sales Growth
• Demonstrating And Presenting Products
• Establishing New Business
• Arrange Business Meetings With Prospective Clients
• Generating The Leads
• Maintaining Accurate Records
• Achieve Agreed Upon Sales Targets And Outcomes Within The Schedule
• Look For New Business Opportunities
• Cold Calling Prospects
• Handle Inbound Queries
• May Need To Represent The Company At Events
Roles and Responsibilities
- Develop and manage highly trafficked, highly scalable web properties with PHP5 using Laravel/ZEND CodeIgniter/Yii/Symfony framework.
- Understand the specifications to define system requirements.
- Collaborate and communicate project updates and progress to team members and clients.
- Analyze, design, code, debug, test, document and deploy changes to the system.











