
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

About Starmark Software
About
Connect with the team
Similar jobs
Job Title: Graphic Designer
Job Type: Full Time
Location: Indore
Summary/Objective:
We are seeking a highly skilled Graphic Designer to join our dynamic team at Avalon Solutions, preferably with expertise in fashion & luxury sector. The ideal candidate will be proficient in utilizing AI tools for creative designs and have a strong skill set for creating compelling visuals for social media and digital platforms.
Responsibilities/Duties:
1. Design Creation:
- Create innovative, high-end designs for various luxury products, tailored for social media graphics and website elements, good to have experience in jewelry industry.
- Collaborate with marketing and other teams to grasp project requirements and objectives.
- Incorporate cutting-edge design techniques, including AI tools, to produce innovative visuals.
2. Brand Consistency:
· Create engaging content for social media platforms and digital marketing campaigns.
· Ensure designs are optimized for different platforms and adhere to brand guidelines.
· Work closely with the marketing team to contribute to the evolution of the brand identity.
3. Software Proficiency:
· Proficiency in graphic design software such as Adobe Photoshop, Illustrator, InDesign, and experience with AI design tools.
· Stay updated on industry trends and design tools to enhance creativity and efficiency.
· Excellent skills in color theory, typography, and layout design.
4. Feedback Incorporation:
· Receive and incorporate feedback from stakeholders into design iterations.
· Present design concepts and ideas to team members for review and approval.
5. Project Management:
· Manage multiple design projects simultaneously and meet deadlines.
· Collaborate with other designers and cross-functional teams to ensure project success.
Qualifications/Requirements:
Education:
· Bachelor’s degree in Graphic Design, Visual Arts, or a related field.
Experience:
· 1 to 3 years of professional graphic design experience.
· Experience in the e-commerce, jewelry or luxury industry is ideal.
· Good to have experience in marketing or advertising agency.
Skills:
· Strong creative and conceptual thinking.
· Excellent communication and collaboration skills.
· Ability to work collaboratively and independently.
· Attention to detail and the ability to work independently.
About The Organisation
Our client is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy.
Role and Responsibilities:
● The role requires one to assist the professors.
● Manage class scheduling and logistics.
● Serve as the primary point of contact for students and faculty regarding academic matters.
● Oversee day-to day operations within the academic department, ensuring efficiency and adherence to established protocols.
● Monitor resource utilization and identify opportunities for optimization and cost-efficiency.
● Work on improving daily processes by monitoring processes on the ground.
● Ensuring the faculty is delivering the content as per company standards.
● Responsible for aligning academic standards, curriculum, and teaching methodologies.
● Collaborate with academic leadership, faculty members, and other stakeholders to develop and implement initiatives aimed at enhancing the overall academic experience.
Qualifications:
- Bachelor's degree, often in education, administration, or a related field.
- 2+ years of teaching experience in an educational setting, providing a solid foundation in classroom management.
- Excellent communications and interpersonal skills.
- Ability to manage multiple tasks and handle administrative duties effectively, ensuring smooth operations within the academic environment.



Responsibilities:
● Design and build advanced applications for the Android platform
● Collaborate with cross-team (developers, designers, product owners, QA) to define,
design, and ship new features.
● Prepare test plans, and test cases and execute/automate them.
● Write and review unit-test code for robustness, including edge cases, usability, and
general reliability
● Problem solve and determine out-of-the-box solutions for complex technical
requirements
● Work with fellow programmers, as well as the rest of the production team, as a lead
programmer and manager.
● Must have very strong problem-solving and analytical skills.
● Application of experience and knowledge to optimise game engine deployment for
virtual reality VR in terms of memory, frame rate and performance.
● Work with emerging technologies to create new tools and systems for interactive
real-time production.
● Ensure compliance with ride requirements, including performance benchmarks and
integration with third-party ride control systems.
● Produce clean, well-documented code and maintain internal engine builds, using
Perforce and other tools to distribute builds to the team.
● End-to-End mobile development life cycle from planning to publishing
Requirements:
● B.Tech/B.E degree in Computer Science, Engineering or a related subject
● Proven software development experience and Android skills development
● Proven working experience in Android app development and have published at least
one original Android app
● Experience with Android SDK
● Experience working with remote data via REST and JSON
● Experience with third-party libraries and APIs
● Working knowledge of the general mobile landscape, architectures, trends, and
emerging technologies
● Experienced in handling both legacy code and greenfield development and can make
technical recommendations based on the needs of the project
● Solid understanding of the full mobile development life cycle.
● Expert-level understanding of object-oriented programming, threading/concurrency,
unit testing, and modern architectural design
● Excellent source control discipline and are comfortable using git flow
● Experience in 3D engine development experience within the games industry is a plus
● Hands-on with Jetpack compose is a plus.
● Scrum, agile process and adherence
● Good project management skills are a plus
● Strong expertise in Kotlin and Java
● Knowledge of Swift and Fuller is a plus

HTML Developer
IBinder Digital Private Limited having a brand named (Appic) is hunting out for young and enthusiastic developers for their team. The company is known for the Quality of Web & Mobile App development. The Company is now looking for talented officials who can join the team on an immediate basis.
Designation: HTML Developer
Department: Web Development
Qualification Required:
- Minimum 3-4 year of work experience
- Graduate or Diploma in related field
- Relevant experience candidates will be highly preferred.
Skills Required:
- Proficient understanding of web markup, including HTML5 and CSS3
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Strong knowledge of web standards
- Proficient understanding of cross-browser compatibility issues and ways to work around them
- Familiarity with differences in other HTML5 based views, such as ones in email clients
- Knack of adhering to best design practices
- Fair understanding of JavaScript programming and DOM manipulation
- Good understanding of SEO principles and ensuring that the application will adhere to them
- Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)
What to Expect:
- Flexible Approach when working in a team
- Time management skills and ability to do multitasking
- Accuracy and attention to details
- Candidates with self-motivation & Dedicated towards work
- Should be able to handle Web Development projects from the first day
- Should be a quick learner
Benefits:
- Enjoying and friendly work environment
- 21 paid leaves in a year
- Good career growth opportunities and can a long-term association with the organization
- Fixed yearly appraisals based on performance
- No Formal dress code policy (Decent Casuals is ok with us)
- Company follows Flexi hours Policy
Address:
G/104, Church hill Compound, I C Colony, opposite Thomas Church, Borivali West – 400103
Contact:
Mihir Bhuta
Manager – Human Resources
Appicmobile
Address: G/104 Church hill Compound, I C Colony,
Opp.Thomas Church, Borivali West – 400103


Looking for only recruiters from a corporate background. (consultancy not considered).
Must have solid experience in IT Hiring, Niche hiring
Apply only if interested for c2h/ contract to hire.
Experience: 3 + years
Location: Mumbai, Bangalore, Pune
Notice Period: Immediate to 15 days
Working: currently WFH
Skills: It Recruiter, Niche hiring, volume hiring,
Please mention the IT skills worked on.
Sales
- Developing, improving existing sales and business plans.
- Lead generation-Planning and execution.
- Develop sales proposals, Quotations & pricings.
- Identify and address existing challenges and problem areas.
- Researching and evaluating existent business structure by applying various business analysis tools, formulating end-to end sales solutions and streamlining operations.
- Developing new business relationships generate and negotiate new income for Sitara.
- Screening potential business deals by analysing market strategies.
- Forecast sales targets and ensure they are met by the team.
Government Liaising
- In this role of liaison, you should have cultivated contacts outside the vertical chain of command to collect information useful for our organization.
- Liaising with government offices to taking over sales for the company.
- Interact with other industry peers, liaise with local bodies & government authorities to develop the new business.
- Acts as a liaison between the legislative entities and the organization, responsible for any related queries and frame a network with them.
Client Management
- Constantly interacting with prospects and maintaining cordial business relationship with key clients.
- Developing an in-depth understanding of client requirements and translating the same in a tangible manner to the development team.
- Constant audit of developmental activities and client requirements, integrating contract requirements with business operations.
- Planning and ensuring deliveries are made by the proposed deadline.
- Forecast sales targets and ensure they are met by the team.
- Track and record activity on accounts and help to close deals to meet these targets.
Business Development
- Analyse market trends and accordingly develop sales plans
- Identify, negotiate and Onboard channel partner.
- Build revenue and sales business plan for each assigned channel partner to measure success and the channel partner
- Leverages the organization’s relationship with existing institutional accounts by developing and executing proactive, creative, and ongoing contact initiatives.
Team Management
- Should have Team Management and building skills to take charge of the sales team
- Developing reporting team into valuable sales people
- Continuously monitor existing sales team & ensure delivery of targets.
- Setting individual sales targets with the sales team.
- Overseeing the activities and performance of the sales team.
- Coordinating with team on lead generation.
- Developing your sales team through motivation, counseling and product knowledge education.
Job Description
We are looking for a user experience (UX) designer able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.
Responsibilities
- Translate concepts into user flow, wireframes, mockups, and prototypes that lead to intuitive user experiences.
- Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
- Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
- Identify design problems and devise elegant solutions.
- Take a user-centred design approach and rapidly test and iterate your designs.
- Collaborate with other team members and stakeholders.
- Ask smart questions, take risks and champion new ideas.
Requirements
- (3+ Yr.’s) three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
- Expertise in standard UX software such as Sketching, Design, Photoshop, Wireframing, User Research, Prototype, UX UI Designer,(Added Advantage OmniGraffle, Azure RP, In Vision, UX Pin, )etc
- Ability to understand detailed requirements and design complete user experiences that meet the product’s needs and vision.
- Ability to iterate designs and solutions efficiently and intelligently.
- Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
- A clear understanding of the importance of user-centred design and design thinking.
- Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
- Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
- Be passionate about resolving user pain points through great design.
- Be open to receiving feedback and constructive criticism.



Requirements:
- Passion for building and delivering great software with a strong sense of ownership.
- Good understanding into .Net Core and PS
- Minimum of two years of experience in building web applications using ASP.NET MVC and .NET platform in general.
- Should have strong UI development skills using HTML, CSS/JavaScript frameworks.-
Good understanding of IIS configuration
- Strong experience with Build and Release, Agile processes and Estimation/Planning-
Exposure to New Relic or similar tools to optimize web application performance
Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records-
Experience of architecting and designing web applications and servicesTeam TA,LeadSquared (ref:hirist.com)




