
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

About Starmark Software
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Manual and Automation testing
CICS( MAINFRAME)
TOSCA
SQL and Playwright are desirable
Years of exp – 6+ yrs
Location – Chennai & Pune
Work Mode – 5 days WFO
Notice Period – Immediate Joiners
Job Title: Field Sales Executive - Healthcare (Medical stake holders: Hospitals, Doctors,Pharmas outreach)
Location: Mumbai, Delhi, Bangalore, Kolkata, Chennai, Hyderabad, Pune, Ahmedabad
About Cureya:
Cureya is a leading provider of healthcare services, dedicated to empowering doctors and sharing their knowledge with the world. We offer comprehensive book writing, publishing, and marketing services to help medical professionals create impactful and informative books.
Job Description:
As a Field Sales Executive, you will play a crucial role in driving growth for Cureya by building relationships with key healthcare stakeholders and securing partnerships. Your responsibilities will include:
* Relationship Building: Establishing and maintaining strong relationships with hospitals, pharmaceutical companies, and individual doctors.
* MoU Signing: Negotiating and signing Memorandums of Understanding (MoUs) with healthcare stakeholders.
* Medical Stake Holders Outreach: Actively reaching out to Hospitals, Pharmas, Clinics in your assigned region or state.
* Sales Targets: Achieving weekly and monthly sales targets, including generating leads, conducting meetings, and closing deals.
* Commission Structure: Receiving a competitive commission based on performance.
Key Requirements:
* Proven experience in healthcare sales or a related field.
* Existing network of contacts within the medical community.
* Ability to travel extensively within your assigned region or state on a daily basis.
* Excellent communication and interpersonal skills
* Strong negotiation and persuasion abilities.
* Self-motivated and results-oriented.
* Ability to work independently and as part of a team.
* Ability to conduct Gmeet with Senior medical stakeholders.
Note:1 month contract period
Preferred Qualifications:
* Bachelor’s/ Masters degree in business, marketing, or a related field.
* Previous sales experience in Medical Domain.
Benefits:
* Competitive salary and commission structure.
* Opportunities for career growth and advancement.
* Flexible work arrangements.
* Supportive and collaborative work environment.
Join Cureya and make a meaningful impact on the healthcare industry!
Industry
- Wellness and Fitness Services
Employment Type Full-time
Responsibilities:
- Define the code review process for the team to follow and perform code reviews.
- Design, implement, and maintain Java-based applications that can be high-volume and low-latency.
- Ensure application designs conform with business goals.
- Develop and test software & Identify and resolve any technical issues arising.
Eligibility:
- 3+ yrs of experience developing web applications using J2EE / Java.
- Possess knowledge and skills in software programming in Core Java, J2EE, Microservices-related technologies, Spring Boot, Spring MVC, Rest API, JavaScript, and XML.
- Experience developing enterprise-level web applications and RESTful APIs using Microservices.
- Experience in API Management & in using version control and CI / CD tools.
Responsibilities
- Hire kick-ass engineers and coordinate their training and onboarding with our HR team
- Guide and mentor the engineering team, setting the bar for good programming skills through personal example
- Work with the Project Management team to manage software development projects by setting requirements, goals and timelines
- Prepare and manage the engineering department’s budget
- Design strategies for future development projects based on the company’s overall objectives and resources
- Coordinate with external stakeholders for new integrations and tools
- Track, report and improve execution metrics for your group.
- Deliver superior economics by making strategic investments in automation, analytics and machine learning.
- Work with our security team to assure Cloud environments are secure and compliant.
- Implement engineering processes under the guidance of the CTO.
- Lead technical resolution of priority incidents, facilitate post-incident evaluations and ensure permanent closure of incidents.
- Design, experiment, and implement processes to increase the overall productivity of geographically distributed teams by tracking the relevant metrics
- Make an impact on overall tech culture and make collaboration across teams very effective to reach important business goals.
Skills
- Experience as a director of engineering or similar senior-level position
- 10+ years working in a technological role with 2+ years managing 20 or more engineers
- A seasoned leader who has unlimited energy to influence and daring to take initiatives and risks.
- A programmer who is a role model.
- Excellent project management skills
- High personal drive; results oriented; makes things happen
- Supremely tech savvy, able to wear multiple hats such as being an awesome programmer, application developer, technical architect, database designer.
- Large scale software product engineering experience with contemporary tools and delivery methods in a complex environment (i.e. DevOps, CI/CD, Agile, etc.).
- Must be knowledgeable about industry trends, best practices, and change management.
- Excellent communication and interpersonal skills
- Effective in building close working relationships with others
- Innovative and creative and adaptive to new environment
- Ability to absorb professional knowledge quickly and develop skills.
- You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
- Ambitious individual who can work under their own direction towards agreed targets/goals with creative approach to work.
- Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
Primary Duties
• Build a broad knowledge across various systems and processes via knowledge transfer and capture any missing information on the wiki
• Gather software requirements by talking to various stakeholders and document them
• Implement software solutions after discussing the requirements and taking direction from the Technical lead and talking to other colleagues within and outside the team
• Provide necessary effort and time estimates for tasks to aid scheduling and prioritization
• Provide necessary 3rd line support to the Operations teams including software fixes as needed
• Work on any BAU development activity including on-boarding new data sets and delivering new markets into the system
• Work with external vendors from time to time to gather necessary requirements for new data or changes to existing data specifications
• Maintain pro-active communication with relevant stakeholders and keep them updated on progress
General
- Any other duties commensurate with the post holder’s position and seniority; and
- All employees should understand that it is their personal responsibility to comply with all organisational, statutory and regulatory policies and procedures.
Experience, Knowledge & Skills
Essential
- 4+ years’ experience of programming in Java.
- 4+ years’ experience working with SQL including complex queries, stored procedures, views, database design and solid understanding of database concepts (preferably SQL Server)
- Experience of both Linux and Windows environments, scripting and tools
- Willing to carry out operational data tasks alongside developing new solutions
- Well organised with the ability to prioritise and manage multiple streams of work
- Excellent communication skills
Beneficial
- Experience working with Cloud environments (preferably AWS)
- Experience in handling financial data sets and familiarity with financial instruments (equities, futures, FX)
- Experience working with data pipelines and building ETL solutions
- Experience working with tools like Flink, Kafka and Tableau
Educational & Professional Qualifications
- Educated to degree (or equivalent) level or higher.
- A degree with mathematical and computing content (e.g. Computer Science, Maths, Physics)


iOS Developer Responsibilities:
- Designing and building mobile applications for Apple’s iOS platform.
- Collaborating with the design team to define app features.
- Ensuring quality and performance of the application to specifications.
- Identifying potential problems and resolving application bottlenecks.
- Fixing application bugs before the final release.
- Publishing application on App Store.
- Maintaining the code and atomization of the application.
- Designing and implementing application updates.
EXPERIENCE
iOS Developer Requirements:
- BE, B Tech, ME, M Tech, MCA in Computer Science with 3-9 years of experience
- Proven experience as an app developer.
- Proficient in Objective-C/ Swift/ Cocoa Touch.
- Knowledge of iOS back-end services.
- Knowledge of Apple’s design principles and application interface guidelines.
- Proficient in code versioning tools including Mercurial, Git
- Ability to work with crash analytics, CI/CD etc regarding iOS development
- Familiarity with push notifications, APIs, and cloud messaging.
- Experience with continuous integration.


Profile: PHP Developer
No of Positions: 6
Experience; Fresher to 3 Years
Skills: For Freshers : Php, Mysql, Jquery, Oops concepts shoul be clear
For Experienced: PHP, Laravel, C.I any Framework required
Salary: Best in Industry
Note: Internship with stipend will be provided for freshers
Working Days ; 5
Working Hours: 9 am to 6 Pm Flexible
Job Location ; Mohali Phase 8A, 8B
Work From Office


- Candidate Must be well versed with latest SDK versions, XCode, Objective C, Swift, UIKit, Cocoa etc.
- Expertise in integrating web services (XML/ JSon etc.) with iPhone applications.
- An experience in using Maps API, GPS services for iPhone/ iOS apps is required.
- Experience with third-party libraries and APIs.
- Working knowledge of the general mobile orientation, architectures, trends, and emerging technologies.
- Experience working with iOS frameworks such as Core Data, Core Animation, Core Graphics and Core Text, Core Location.
- To take care of build and release process (Adhoc releases, Final release).
- Should have worked on cocoa touch, story board, core data, auto layout.
- Hands-on experience in Cloud APIs, push notifications, social media integration, and integration of analytics is an added advantage.
- Must have good analytical, debugging, App publishing and problem solving skills.
- Self-starter having the ability to independently acquire the knowledge required in succeeding his job.



Job Description:
Requirements:
- BS in Computer Science, Computer Engineering, Electrical Engineering, Mathematics or a closely related computer technical field with 3+ years experience programming with at least one of the following languages:Java, C++, C#, Python, Go, or Perl;
OR
- MS in Computer Science, Computer Engineering, Electrical Engineering, Mathematics or a closely related computer technical field 2+ years experience programming with at least one of the following languages: Java, C++, C#, Python, Go, or Perl.
ALSO
- Minimum 3 years of experience building applications using at least one of the following: web application technologies including: HTML, CSS, or Javascript; OR Databases, for example: Mysql, Mongo, ora similar program; OR a collection of systems connected and communicating via a network connection
- Minimum 1 year of experience mentoring more junior Engineers
- Significant experience with large scale, high-performance systems


