
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

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- Design, build, and maintain high-performance, reusable, and reliable code.
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- Strong knowledge of swift.
- iOS app architecture.
- REST API Integration.
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Role - Manager – Paid Search/Social, (Gurgaon, Bangalore, Mumbai)
Overview of job -
Our Client is the world’s largest media investment company which is a part of WPP. They are a global digital transformation agency with 1200 employees across 21 nations. Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.
We are currently looking for a Manager – Performance Marketing In this role, you will be responsible for a massive opportunity to build and be a part of largest performance marketing setup. This role assumes responsibility of crafting a performance strategy for clients and create success stories. Reporting of the role
This role reports to the Director – Performance Marketing
What your day job looks like -
● Develop strong relationships with counterparts in GroupM regional teams (Europe, U.S., Asia)
● Support the training and growth of your team
● Enforce search and social best practices with a focus on platform expertise, consistency, and quality of work delivery
● Be accountable for consistent work delivery to GroupM regional teams by ensuring a high quality of output
● Serve as point of escalation for your team and take ownership of resolving any issue
● Provide career development and coaching for your team
● Line manage 2-5 direct reports
● Provide timely and actionable feedback to the team to aid in their development, improvement, and progress. Provide awareness and recognition for jobs well done
● Present strong and effective communication across all levels
What you’ll bring:
● You are proficient in English
● You have 5+ year experience of planning and managing Search and Social campaigns across multiple self-serve biddable platforms
● You have a high-level knowledge of Paid Search and paid social platforms (AdWords, Bing, Facebook, LinkedIn, Twitter, SA360, GA, AdWords Editor)
● Kenshoo, Marine, Salesforce, etc is a plus
● You possess strong analytical skills and a natural affinity for numbers ● You are able to examine raw data, draw conclusions and develop actionable recommendations as needed
● You have experience maintaining quality standards at scale
● You have experience providing service to local teams from a centralized location
● You have a passion for everything digital, with an active interest and understanding of online advertising industry trends
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● You are proficient in Microsoft office and Google Sheets



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Experience: 2 to 7 years
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PHP : Laravel, (MVC)
Database: MySQL
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Good to have experience in ReactJS, NodeJS, VueJS}
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Understanding of MVC design patterns
Basic understanding of front-end technologies, such as JavaScript, HTML5, and
CSS3
Knowledge of object oriented PHP programming
In-depth knowledge of object-oriented PHP 7.x and Laravel 5/6+ PHP Framework
Experience with MVC, Entity Framework, Web form, Web API and business layer
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Understanding of Agile development process
Developing rich and complex web applications in an efficient manner so that the
applications let the user interact with the site or application smoothly.
Ability to understand technical documents like SRS, Design Document & Wireframes.
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- Proficiency in written and spoken English(must)
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- Understand team development/Source code control

- 3-8+ years of experience programming in a backend language (Java / Python), with a good understanding of troubleshooting errors.
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- Cloud Kafka, Control Central, Rest Proxy, HA Proxy, Confluent Kafka Connect, Confluent Kafka Security features

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Below are the Job Details:
Qualification & Experience:- Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable with 8 - 12 years of experience
Job Summary
In this role, you will lead a team of product managers and UX designers based in Pune, India who collaborate with multiple product, engineering, and user experience teams around the world. Members of your team contribute to driving best-of-breed, high growth, integrated solutions used by companies to manage their global sales tax compliance obligations. In addition to ensuring that our solutions put the customer first, you’ll drive alignment to deliver great products that make our customers’ lives easier.
Our ideal candidate is a great communicator who is a strategic, organized, forward-looking performer. You lead by example, have a self-driven sense of urgency, and have an exceptional ability to foster collaboration. If that sounds like you, we hope you will apply.
Job Duties
Interact with customers and subject matter experts to understand market needs
Work closely with product managers and product leaders to drive consolidated strategies and roadmaps across teams and product lines
Understand the competitive landscape of the product portfolio
Work with product managers on goal setting and plan execution
Be an evangelist of the product strategy
Articulate a clear and compelling product vision for how each product area will align with overall corporate goals
Define metrics that measure key business objectives
Bring subject matter expertise about GST compliance requirements
Partner with other leaders and stakeholders to drive strong relationships that foster goal achievement and issue resolution
Qualifications
A strong leadership style that combines product, operational, program and sales knowledge and experience to ensure end to end accountability
8+ years related experience with a mix of roles that contribute to overall customer success
Track record of leading products and product teams from inception through launch for solutions that target small, mid and enterprise-level businesses
Experience with agile development methodologies, and commonly used tools such as Jira, Confluence, salesforce, etc.
Experience defining complex customer journeys
Demonstrated experience partnering cross-functionally, including with executives and other internal stakeholders driving business outcomes
Strong attention to detail
Team player who can drive results through influence and enthusiasm
Exceptional written and oral communication skills, with experience conducting executive-level briefings and demos both internally and with customers
Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable
Preferred Qualifications
Experience with tax automation products, ERP, eCommerce, and other financial accounting systems
Familiarity with accounting and transaction tax compliance concepts (i.e., sales tax returns)
Experience working with partners and 3rd party developersUX Designer Lead
UX Designer Responsibilities include:
- Conducting user research and testing
- Developing wireframes and task flows based on user needs
- Collaborating with Designers and Developers to create intuitive, user-friendly software
Job brief
We are looking for a UX Designer to design software and platforms that meet people’s needs. You will combine interfaces and workflows to enhance user experience.
In this role, you should be an analytical and creative designer who is able to grasp user needs and solve problems. A strong portfolio of successful UX and other technical projects is essential.
Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers.
Responsibilities
- Understand product specifications and user psychology
- Conduct concept and usability testing and gather feedback
- Create personas through user research and data
- Define the right interaction model and evaluate its success
- Develop wireframes and prototypes around customer needs
- Find creative ways to solve UX problems (e.g. usability, findability)
- Work with UI designers to implement attractive designs
- Communicate design ideas and prototypes to developers
- Keep abreast of competitor products and industry trends
Requirements
- Proven experience as a UX Designer
- Strong portfolio of design projects
- Background in project management and research
- Familiarity with interaction design and information architecture
- Proficient in design software (e.g. UXPin, Balsamiq)
- Knowledge of HTML/CSS; JavaScript is a plus
- Problem-solving aptitude
- Analytical mind with a business acumen
- Excellent communication skills
- Bachelor's in Engineering with any design specialisation from Tier 1 Engg colleges.

*>Well proven experience in JavaScript frameworks like NodeJS, JQuery, ReactJS
*>Knowledge on Node.js and frameworks such as Express JS , require JS etc.
*>Thorough understanding of React.js and its core principles
*>Familiar with newer specifications of EcmaScript and modern authentication mechanisms like JSON web tokens
*>Must have strong experience in Relational databases like MYSQL etc. and NoSQL databases like MongoDB, Cassandra etc.
*>Experience in cloud technologies like GCP, Azure is must
*>Should be able to work independently as well as lead the teams.
*>Knowledge on chatbot frameworks such as Microsoft Bot Framework
*>Experience in HTML5, CSS3, SASS, LESS is an added advantage

