- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.
About Starmark Software
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Our Finance & Accounts Department at Agami Tech, India is looking immediately for a highly motivated Finance Executive
Roles & Responsibilities:
Ensuring Legal or Statutory Compliance of the organization under the Companies Act.
Preparation of Balance Sheet, P/L along with Notes on accounts of Group Companies etc.
To set up and lead a regular cross-functional compliance committee to ensure the highest standards of compliance.
Be an effective liaison with various government departments to gain/provide support and resolve issues.
Handle day-to-day accounting activities in terms of all statutory and other related transactions
File all tax-related returns with respective authorities
To be a leading part of accounting functions
Identify, analyze, and prioritize direct and indirect tax issues and opportunities
Implement Compliance process workflow
Transfer pricing assessment, analysis, and documentation
Ensure the proper indirect tax reporting of all business transactions
Hands-on GST requirements
Establish internal policies, procedures, and processes for reporting taxes, payments of tax liabilities, the conduct of tax audits, and overall management of tax risks and opportunities
Assist with the team in implementing key tax initiatives for maximizing cash flow and minimizing financial statement tax expense while maintaining the highest standards of compliance and integrity
Assist in the support of finance and operational leaders to understand the tax implications of transactions
Your ideal profile:
- At least 1-2 years in preparation of Financial statements, Experience in Direct and Indirect tax assessments, GST statute interpretation, employee income tax handling
- Experience in dealing with the government authorities for taxes
- Knowledgeable in Companies Act, Tax Laws like Direct Taxes, TP, Excise,
Customs, Service tax GST, and Withholding tax
- Good typing skills and good PC skills (Excel, PowerPoint, Word, etc.)
- Attentive to detail and accurate
- Proven team leadership and interpersonal abilities
- Possesses the confidence and presence to interact at senior management levels
- Intent to learn and be part of the team
Qualifications/Skills
1. CS, A background in law will be a strong plus.
2. Strong Excel and Powerpoint skills
Soft skills and personality traits
1. Should be detail oriented and extremely methodical
2. Should have a pleasant disposition and get along well with people
3. Should have a strong work ethic. If something is not "too low" for Senior Executives and the Founder, it should not be "too low" for the candidate.
Roles and Responsibilities
1. To ensure compliance with local laws and best practices
2. To prepare monthly and quarterly reports for the board and investors 3. To manage treasury operations as may be required
Hybrid Work Model
Proven experience as a UX Designer, UI Designer or similar role
Proficient in Knowledge of HTML/CSS; JavaScript is a plus
Strong portfolio of design projects
Background in project management and research
Familiarity with interaction design and information architecture
Proficient in design software
Problem-solving aptitude
Analytical mind with a business acumen
Excellent communication skills
- You have 3+ years of experience using Golang/ Go Programming development language.
- You can write clean, high-quality code in a variety of languages and are also able to spot (and improve) bad code
- You have experience with Agile, Lean and/or Continuous Delivery approaches such as Continuous Integration, TDD, Infrastructure as Code, etc.
- Bonus points if you have knowledge of cloud technology such as AWS, Docker or Kubernetes
Training coordinator - prevention of violence against women and children (Female)
Research, Partnership and Scaling – Project Nityam
About SNEHA
A secular, Mumbai-based non-profit organisation, SNEHA believes that investing in women's health is essential to building viable urban communities. SNEHA is 450+ person strong, innovative and progressive organization that works on health and nutrition in urban slum pockets with women and their families. SNEHA follows the life-cycle approach to health and nutrition, by intervening at critical junctures (adolescence, preconception, conception, pregnancy, postnatal, infancy and toddlerhood, family planning) to ensure improved health and nutritional outcomes for women and children living in some of Mumbai’s most vulnerable and deprived slums and in the Mumbai Metropolitan Region (MMR) as well.
SNEHA recognises that, in order to improve urban health standards, our initiatives must target both care seekers and care providers. We work with communities residing in informal settlements to empower women and communities to be catalysts of change in their own right and collaborate with existing public health systems and health care providers to create sustainable improvements in urban health. We have currently 11 programs running across SNEHA which are Maternal and Newborn Health (MNH), Child Health and Nutrition (CHN) – Aahar, Empowerment, Health and Sexuality of Adolescents (EHSAS), Prevention of Violence against Women and Children (PVWC) (e) SNEHA Centre, SNEHA Shakti, Healthy Cities Project (HCP), Samagra, Palliative Care, Livelihood Generation, Central Operations, Research and IM.
ABOUT THE PROGRAM
SNEHA’s Program on Prevention of Violence against Women and Children (PVWC) aims to develop high‐impact strategies for primary prevention, ensure survivors’ access to protection and justice, empower women to claim their rights, mobilise communities around ‘zero tolerance for violence’, and respond to the needs and rights of excluded and neglected groups. The Program prioritizes enhanced co-ordination of the state response to crimes against women through a convergence approach that works with government and public systems to reinforce their roles in assuring basic social, civil and economic security.
The project will work in the informal settlements of Wadala and Kurla in Mumbai. We will continue to frame our work in terms of primary, secondary and tertiary prevention, but the pandemic has also shown that we need to expand the purview and competencies of our work to include more men, while at the same time strengthening and sustaining our work with women. The program will implement three arms of community interventions: response-based intervention, couple-based intervention and volunteer-led intervention and action to address violence against women and girls in these communities. These interventions will focus on addressing and preventing violence against women and girls adopting three critical approaches. The response-based approach will focus on collectivization and group action, the couple-based intervention will explore educating couples on positive prevention strategies to prevent intimate-partner violence and the volunteer-led intervention will centre around volunteers leading intervention and taking action along with group members to ensure a coordinated response to women and girls survivors of violence. The project will follow the design of group education, organization of campaigns and events in the community and provide counselling, crisis intervention and extended services (legal and mental health counselling) to women and girls survivors of violence being referred to the counselling centres.
THE PROFILE
This position is responsible for planning, organizing, conducting, monitoring training activities & developing training modules along with documenting the trainings and processes as well as supporting the Program Coordinators in planning the capacity building sessions for the community team, public health care providers and other stakeholders across the two locations. The person will closely work with the Monitoring and Evaluation Team to facilitate pre and posts tests and obtain, document analysis of the same. She is expected to coordinate with program teams specifically with coordinators for regular updates and reporting purposes.
JOB LOCATION
Wadala and Kurla
DUTIES & RESPONSIBILITIES:
Work package 1: Preparation of modules
- Design and create content for the modules as per the different approached followed location wise.
- Prepare content for couple’s intervention in Wadala and build modules for volunteers in Kurla with the support from Program Coordinators, Associate Program Directors and Director.
- Prepare content for the existing intervention clusters in Wadala / Kurla to strengthen the groups and volunteers to build a sustainable community
- Translate the content into Hindi / Marathi for the community teams
- Prepare other content or BCC material as required
Work package 2: Capacity building of team
- Conduct mock sessions for the teams on the content developed
- Identify capacity building needs of the program team and organizing training as per the needs.
- Conduct periodic field visits along with the team to gauge training needs as arising from observations and feed it in the training modules.
- Prepare training calendar for the program with a training matrix that determines training priorities
- Prepare training reports for each training conducted
Work package 3: Community volunteers / members and Stakeholders
- Capacity building of program community volunteers by following training process including training need assessment with assistance with teams.
- Capacity building of program stakeholders by following training process including permission from stakeholders and related correspondence to succeed the capacity building initiatives.
- Prepare training reports for each training conducted
MANAGEMENT & REPORTING
§ Effective coordination with team members.
§ Ability to collaborate with a variety of stakeholders in the field.
§ Work according to the ethical standards of the project and the organisation.
§ Networking and coordination with community members and other stakeholders like health, legal and police system
§ Training Coordinator reports and keeps both the APDs updated of their work
QUALIFICATIONS & EXPERIENCE
§ Educational qualification: Master’s Degree in Public Health, Social Work, Psychology or any relevant field from a recognised institution.
- At least 5 years work experience in the area of training and capacity building
- Willingness of working in a community setting is preferred.
- Experience of working in sector of gender, gender-based violence will be an advantage
- Effective training skills and excellent communication skills, including documentation.
- Well-versed in database management, data collection, MS Excel, Word, PowerPoint.
- Oral and written command of English, Hindi and Marathi
.
Skills & Competencies
1. Strong skills of people management, ability to convince and convey the messages of the program.
2. Skills in working on women centric issues
3. Strong interpersonal skills with an ability to be humble is required
4. Understanding the woman from her culture of marginalized urban settlements will be important
5. Working with the Coordinators and Counselors as a team
The is a senior role that involves leading the engineering team and get to work amongst the sharpest of minds in the Indian Internet fraternity in Product and Technology. This is a challenging role that expects the incumbent to work with constant agility with various teams and deliver the best products in the space using effective technology platforms. The role is based out of HQ in Gurgaon.
Someone from Fintech/Product based Company would be preffered
Job Purpose: Plan, drive, and review delivery of projects in line with the agreed product pipeline with the objective of improving the technology delivery strength thereby contributing in achieving the organizational top and bottom line. Lead initiatives on transformations and re-engineering of the product platform.
Key Responsibility Areas
- Contribute as part of the technology team to determine strategic directions
- Forge and install goals and standards for engineering performance
- Measure and ensure engineering, product delivery goals are met with, at an acceptable velocity and without trading off quality and performance
- Constantly motivate, mentor, and guide the engineering team members
- Harness the capabilities of individuals and teams to ensure appropriate opportunities and growth for them Work closely and coherently with the product development team to ensure alignment and achievement of product and engineering goals
- Devise processes and mechanisms to ensure expected uptime of production applications - Augment skills and capability of the engineering team by recruiting and training the members
- Ensure smooth communication channels within the team and with all stakeholders involved in the product development and delivery process
-Contribute to crafting and own the execution of strategic product development plans
Team Management :
- Manage multiple technology delivery teams
- Responsible for coaching, developing, motivating & retaining team members
- Responsible for overall employee engagement of the team
Requirements :
- Engineering graduate with a minimum of 8 Years of relevant experience
- Hands-on experience in Core J2EE or Core Java (collection, multithreading, OOPS concepts
- Experienced in successful implementation/adoption of agile and extreme programming methodologies
- Brilliant at communication, estimation and delivery, change management, and leadership capabilities
- Should have managed a large technology team directly or through the hierarchy
- Hands-on expertise would be an added advantage
Hey
We are looking for freelance iOS Developers for our new startup.
If you believe you are a developer who can follow all best practices and create quality apps, only then apply for this job.
We can allow you to work on your desired time frames each week, but we are strict about deadlines.
We expect you to be good at
- Managing rest services
- Managing cache and permanent storage
- Preparing pixel perfect UI which is compatible with all screen sizes (designs will be given)
- Daily pushing your code using Git
- Writing clean and understandable code
All the best!
Position : Recruiter - (IT / Telecom)
Location : Delhi/NCR
Job Description
1) Should have Strong analytical and logical abilities
2) Excellent verbal & written communication skills
3) Should have Experience & Knowledge into domestic IT/Telecom hiring industry.
4) Strong Experience in Client Handling/Team Handling.
5) Experience in Sourcing profiles through Job Portals, Networking, Headhunting & Social Networking Sites.
6) Should have Knowledge about Technical Skills & Recruitment Process. (Sourcing).
7) Should have strong Telecom Technology Skills.
8) Must be target driven and must be able to thrive in a time pressured environment.
9) Strong Experience in End to End Recruitment Life Cycle(Sourcing to On boarding).
10) Familiarity with Applicant Tracking Systems and resume databases
11) Screen incoming resumes and application forms
12) Following up on the interview process status
13) Reference and background checks
14) Must have basic knowledge of Salary Heads
15) Comfortable for travelling if required to visit rest of the offices
FreightCrate Technologies is a Logistics Technology company that aims to transform international shipping through innovative and cost-effective tech solutions that can mutually benefit exporters, importers and logistics service providers.
Our web-platform, FreightCrate offers online tech-enabled quote and shipment management solutions for export and import businesses to and from more than 50,000 global locations.
We have had more than 50 media coverages including Entrepreneur, Maritime Gateway, Cargotalk, BW Disrupt, INC42, Silicon India, Tech Observer and several other newspapers and online magazines.
Our vision is to utilize cutting edge technology, engineering, deep learning and artificial intelligence to create an intelligent freight management system that can automate and optimize international trade operations for global businesses.
FOUNDERS:
Samir Lambay is the Co-Founder and CEO with an MSc in Shipping, Trade and Finance from Cass Business School, London, UK with Distinction.
Samir has worked in the shipping and logistics industry across both family businesses and multinational companies. His most recent job was at DB Schenker Logistics (Part of Deutsche Bahn Group - Fortune 200) where he was the youngest Vertical Manager globally and won two awards including Vertical Manager of the year and a Global Award.
Ruchi Dogra is a Co-Founder & Director and is in charge of sales and marketing. She has worked for over 15 years across the top 3 logistics/supply chain companies globally. She set-up the hotel, wines and beverages vertical at Kuehne & Nagel and DB Schenker. Her latest assignment was at DHL Global Forwarding where she worked as a Vertical Manager for Engineering and Manufacturing; handling top Indian and multinational accounts including several Fortune 100 companies. She brings with her an extensive knowledge in strategy, sales, operations and customer service.
Title
Software Developer
Description
The Software Developer’s role is to develop new innovative programs to optimize and automate user experiences by creating high-quality, innovative and fully performing software that complies with coding standards and technical design.
Should be familiar with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment.
Compensation
As this is a new business the compensation is negotiable and we will make an offer depending on the experience of the candidate.
Responsibilities
• Design flowcharts, layouts and documentation to identify requirements and solutions
• Produce clean, efficient code based on specifications
• Execute full software development life cycle (SDLC)
• Integrate software components and third-party programs and API’s
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Recommend and execute improvements
• Create technical documentation for reference and reporting
Skill Sets:
• PHP/Python
• AWS & Cloud-computing
• Mysql/PostgreSql
• Memcache/Redis
• Frontend technologies HTML, CSS, JS, ReactJS, Vue.js
• Frameworks like Django
• DevOps
• ELK
• Tools like Datadog, NewRelic, etc
• Shell-scripting
• Setting & managing dev/beta/prod environments
• Tools like Jenkins, Chef, Puppet, Ansible, etc.
• Knowledge of Solr/Elastic search will be an advantage
Personal Requirements:
• Min of 3+ years of Hands on experience in Web development, algorithm design, implementation, architecture design, product management, databases and UI/UX in consumer facing applications.
• Experience on projects involving engineering and algorithmic functions, machine learning, deep learning and artificial intelligence is very advantageous.
• Creative self-starter who is comfortable with both taking initiative and working in teams.
• Previous experience working on logistics technology products is advantageous but not mandatory.
• Strong communication skills.
• Willingness to learn and utilize emerging technologies.
• Sincere passion to use disruptive technologies that can be globally significant.