- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Java
Spring BootJOB DESCRIPTION
Experience: 5-8 years
Location: Mumbai
Wissen Technology is now hiring for a Java Developer - Bangalore with hands-on experience in Core Java, algorithms, data structures, multithreading and SQL. We are solving complex technical problems in the industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting.
Required Skills:
- Exp. - 5-8 years
- Experience in Core Java and Spring Boot.
- Extensive experience in developing enterprise-scale applications and systems. Should possess good architectural knowledge and be aware of enterprise application design patterns.
- Should have the ability to analyze, design, develop and test complex, low-latency client- facing applications.
- Good development experience with RDBMS.
- Good knowledge of multi-threading and high-performance server-side development.
- Basic working knowledge of Unix/Linux.
- Excellent problem solving and coding skills.
- Strong interpersonal, communication and analytical skills.
- Should have the ability to express their design ideas and thoughts.
About Us:
At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide.
Founded in 2015, our core philosophy is built around a strong product engineering mindset—ensuring every solution is architected and delivered right the first time. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this? Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality.
We don’t just meet expectations—we exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more.
Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients the flexibility to adapt to their evolving business needs. Whether it’s AI/ML for unstructured data processing, cloud enablement, or data engineering, Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent. Our proprietary Interview Ninja platform ensures we hire the best, building high-performing teams that deliver unmatched results.
Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia. Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impact—the first time, every time.
Website : www.wissen.com
Elastic Search- Any programming knowledge (Python/ Java/ Scala)
- Good Experience Elastic search, Kibana, Logstash
- Knowledge on Dev Ops
- Preferable :- AWS or any cloud knowledge
- Ansible, Kibana any visualization tools
Java
Kotlin
Android Development| Experience in designing and implementing enterprise grade software. Strong knowledge of Java for Android and familiarity with mobile development challenges. Familiarity with Android API’s and libraries. Experience in working on React Native framework. Experience with HTML5, CSS3, JavaScript, TypeScript. Experience in building applications UI using React Native. Experience in using REST API’s in Android application. Understanding of code obfuscation & encryption techniques preferred. Understanding of distributed multi-tier infrastructure. Experience in working independently and in cooperation with others. Nice to Have: Experience with ExoPlayer or any OTT video players. Understanding of multimedia content delivery protocols such as HLS, DASH. Experience using media players on various mobile platforms. Experience with Kotlin. Architecture skills. Experience with framework/library development. Familiarity with git, GitHub and Git Flow. An understanding of UI/UX implementation on Android. An understanding of automated testing on Android. |
.NET
C#- Participate in requirements analysis
- Collaborate with internal teams to produce software design and architecture
- Write clean, scalable code using .NET programming languages
- Test and deploy applications and systems
- Revise, update, refactor and debug code
- Improve existing software
- Develop documentation throughout the software development life cycle (SDLC)
- Serve as an expert on applications and provide technical support
.NET
Amazon Web Services (AWS)Experience: 5-12 years (approx.)
Notice period : Immediate / Within 15 days.
Location : Hyderabad.
Mode Of Interview : Walk-In Drive.
Address : Altimetrik India The Hive, Corporate Capital, Ground floor, Survey No. 115/1 and Survey No. 115/29 Financial District, Nanakramguda Village, Hyderabad, Telangana Get Directions.
Mandatory Skills
• Strong Restful API, Micro-services development experience using ASP.NET CORE Web APIs (C#)
• Must have exceptionally good software design and programming skills in .Net Core (.NET 3.X, .NET 6) Platform, C#, ASP.net MVC, ASP.net Web API (RESTful), Entity Framework & LINQ
• Good working knowledge on Azure Functions, Docker, and containers
• Expertise in Microsoft Azure Platform - Azure Functions, Application Gateway, API Management, Redis Cache, App Services, Azure Kubernetes, CosmosDB, Azure Search, Azure Service Bus, Function Apps, Azure Storage Accounts, Azure KeyVault, Azure Log Analytics, Azure Active Directory, Application Insights, Azure SQL Database, Azure IoT, Azure Event Hubs, Azure Data Factory, Virtual Networks and networking.
• Strong SQL Server expertise and familiarity with Azure Cosmos DB, Azure (Blob, Table, queue) storage, Azure SQL etc
• Experienced in Test-Driven Development, unit testing libraries, testing frameworks.
• Good knowledge of Object Oriented programming, including Design Patterns
• Cloud Architecture - Technical knowledge and implementation experience using common cloud architecture, enabling components, and deployment platforms.
• Excellent written and oral communication skills, along with the proven ability to work as a team with other disciplines outside of engineering are a must
• Solid analytical, problem-solving and troubleshooting skills
Desirable Skills:
• Certified Azure Solution Architect Expert
o Microsoft Certified: Azure – Fundamentals Exam AZ-900
o Microsoft Certified: Azure Administrator – Associate Exam AZ-104
o Microsoft Certified: Azure Developer – Associate Exam AZ-204
o Microsoft Certified: DevOps Engineer Expert (AZ-400)
o Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• Good understanding of software architecture, scalability, resilience, performance;
• Working knowledge of automation tools such as Azure DevOps, Azure Pipeline or Jenkins or similar
Roles & Responsibilities
• Defining best practices & standards for usage of libraries, frameworks and other tools being used;
• Architecture, design, and implementation of software from development, delivery, and releases.
• Breakdown complex requirements into independent architectural components, modules, tasks and strategies and collaborate with peer leadership through the full software development lifecycle to deliver top quality, on time and within budget.
• Demonstrate excellent communications with stakeholders regarding delivery goals, objectives, deliverables, plans and status throughout the software development lifecycle.
• Should be able to work with various stakeholders (Architects/Product Owners/Leadership) as well as team - Lead/ Principal/ Individual Contributor for Web UI/ Front End Development;
• Should be able to work in an agile, dynamic team environment;
Propscience is India’s dedicated property news portal focused on capturing the latest events, news, trends and deals in the real estate industry. We are looking for fresh graduate trainees to build and sharpen their skills in research and content writing. You would be expected to research, capture, and collate data on several aspects of the industry. The job requires you to be well-versed in written and spoken English and have a demonstrated ability to use Microsoft Office and Google Drive.
Responsibilities:
-Meet prospective clients, execute effective product
demonstrations, emphasizing product features and benefits with
a focus on the value of the solution.
-Visit Schools to understand the scope of
business in the respective location.
-Prospect, educate, qualify, and generate interest for Sales
Opportunities.
-On-boarding new children on the Clevernist platform will be a
major KRA for a Field Sales Manager.
-Researching potential leads from open markets, web searches,
or digital resources.
Requirements:
-Excellent communication and interpersonal skills.
-Should have own vehicle (two vehicles)
-Should be proficient in Hindi and English language, knowing the
regional language will be a plus.
-Should be comfortable to work for 6 days, rotational Week-off
(Saturday & Sunday working).
-Effective presentation and negotiation skills.
-Hands-on MS Excel, Word & PPT, etc.
Industry
- E-learning
Employment Type
NodeJS (Node.js)
React.js
AngularJS (1.x)
Angular (2+)
MongoDBRole Description
Responsible for developing web applications as per the product requirements with a pre-approved design across multiple platforms using programming tools for Web development and Mobile application development. Work collaboratively with ML scientists, engineers, product managers, and Business SMEs in seeking details on the requirements, writing up technical specifications, proposing the tools and methods for the solution, developing the application after necessary approvals, unit testing the solution, providing testing support, and troubleshooting support for testers, participating in deployment plan, deployment and post-deployment support. Application development will involve wrapping the deep learning algorithms to provide a smart and engaging user experience.
General Requirements
- Should be familiar and have a working knowledge of different databases like MySQL, MongoDB, web servers (e.g. Apache)
- Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
- Fluent with multi-tier systems, client-server concepts.
- Experience in debugging application programs, troubleshooting techniques, root cause analysis of problems.
- Must possess the good understanding and proven techniques incorporating Data Security concepts in application development.
- Knowledge and experience with applications running on on-premises data centers and on Cloud services.
- Experience working in a Project Team and exposure to test-driven development, different project methodologies such as Agile.
- Very good communication skills with collaborative, positive, can-do, user-centered attitude in a team environment.
- Innovative thinking capabilities, ability to multitask, maintain attention to detail in pressure and time sensitive situations.
- Demonstrated ability to interpret requirements and deliver reliable, scalable, tested solutions.
- Fluent in English, reading, writing, speaking and listening.
Key Requirements
- BS / B. Tech / BE degree in Computer Science or equivalent.
- Minimum 3 years of experience in building on web technologies and frameworks (JavaScript / TypeScript / HTML / CSS / AngularJS / Electron / ReactJS) database (MySQL or MongoDB ) and backend Technologies (Python, NodeJS, Java etc)
- Experience developing desktop and mobile application
- Manages day to day business of the operations department
- Oversees operational processes while looking for improvement opportunities
- Anticipates & tracks operational risks and provides strategic solutions
- Works with sales teams to help set and meet daily and quarterly goals.
- Plays a significant role in long-term planning and implementing quality control processes.
- Works closely with COO on other special planning and departmental projects.
- Oversees and reports weekly, monthly, quarterly, and annual metrics.
- Collaborates with other back-office team members to ensure seamless business execution, reinforce positive morale, and uphold company values.
- Collaborates with transitions and onboarding team as needed.
If you want accelerated growth & a steep learning curve, AskMisha is the place to be.
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Full Stack Developer - Averlon