Customer Success (Health Care Experience Is mandatory)

Strong senior Dialer Manager Profile

Mandatory (Experience 1): Must have 8+ years of core dialer operations, Outbound Campaign Management, or Contact Center Technology

Mandatory (Experience 2): Must have experience in dialer strategy design, not just daily execution

Mandatory (Experience 3): Must have experience in evaluating and optimizing dialer performance metrics like Connect %, RPC %, Drop %, Idle %, Agent Efficiency, and SLAs

Mandatory (Experience 4): Must have exposure to dialer performance tuning, campaign throttling, and system configuration changes.

Mandatory (Experience 5): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.

Mandatory (Experience 6): Must have strong understanding of compliance frameworks — DND, TCPA, Time-band rules, NDNC, Regulatory Audit Compliance.

Mandatory (Experience 7): Must be capable of end-to-end troubleshooting — call flow breaks, API failures, routing issues, list failure analysis.

Mandatory (Team Lead): Must have 2+ years of experience in leading a team of dialer analysts / RTAs, agents etc

Mandatory (Collaboration): Must have experience in working with WFM, Ops Heads, MIS, Risk, and Technology teams

Mandatory (Functional Requirement): Must be able to work with Ops and lead daily dialer execution independently

Job description:

We are looking for an experienced Sales and Marketing Manager to lead and grow our customer base and revenue. This role combines strategic planning with hands-on execution across sales and marketing functions. The ideal candidate will have strong leadership skills, a track record of achieving targets, and the ability to drive brand and business growth.

Key Responsibilities:

• Develop and implement sales and marketing strategies to meet business goals.
• Generate leads, close deals, and maintain strong client relationships.
• Plan and manage campaigns across digital and traditional channels.
• Monitor and report on sales performance and marketing ROI.
• Conduct market research and analyze competitor activities.
• Manage and mentor the sales and marketing team.

Requirements:

• Bachelor’s degree in Marketing, Business, or related field.
• 5+ years of relevant experience with leadership responsibilities.
• Strong communication, negotiation, and analytical skills.
• Experience in Corrugation industry is a must

Key Skills:

Strategic Planning | Sales Management | Marketing Campaigns | Team Leadership | Market Analysis

Job Type: Full-time

Work Location: In person

About Us

At Tequity, we specialize in end-to-end product development, delivering insightful research, user-centric design, and scalable engineering solutions. Our dedicated team of product managers, designers, and engineers work collaboratively to ensure your business achieves its goals.

Job Description

We are seeking a skilled and experienced MERN (MongoDB, Express.js, React, Node.js) Stack Developer to join our dynamic team. As a MERN Stack Developer, you will be responsible for designing, implementing, and maintaining full-stack applications. You will collaborate with cross-functional teams to deliver high-quality software solutions.

Roles and Responsibilities :

• Develop and maintain robust and scalable web applications using the MERN stack.
• Collaborate with front-end and back-end developers to define and implement innovative solutions.
• Deliver 3 major projects within the next 6 months, ensuring they are completed on schedule and under the allocated budget.
• Develop and implement a comprehensive training program that enables new hires to become fully productive within 3 months of their start date.
• Improve the development and testing strategy to achieve a 80% reduction in the number of bugs produced within the next 6 months.
• Design and implement RESTful APIs for seamless integration between front-end and back-end systems.
• Work closely with UI/UX designers to create responsive and visually appealing user interfaces.
• Set up Large Language Models (LLMs) as part of the development workflow, aiming to increase productivity per engineer by 20% in the next 6 months.​
• Troubleshoot, debug, and optimize code to ensure high performance and reliability.
• Implement security and data protection measures in line with industry best practices.
• Stay updated on emerging trends and technologies in web development.

Requirements

• Bachelor’s degree in Computer Science or a related field, or equivalent experience.
• Minimum of 5 years in software engineering roles with a track record of delivering projects successfully.
• Proven ability to lead teams and improve development processes.
• Demonstrated experience in spotting, training, and retaining junior engineers.
• Node.js, Reactjs and database proficiency: Deep understanding of Node.js, Reactjs and experience with SQL and NoSQL databases.
• Experience with software development methodologies and testing frameworks.
• Familiarity with Large Language Models (LLMs) and their application in software development.

Benefits

• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.

Position: Senior Backend Developer (NodeJS)

Experience: 5+ Years

Location: Bengaluru

CodeCraft Technologies multi-award-winning creative engineering company offering design and technology solutions on mobile, web and cloud platforms.

We are looking for an enthusiastic and self-driven Backend Engineer to join our team.

Roles and Responsibilities:

● Develop high-quality software design and architecture

● Identify, prioritize and execute tasks in the software development life cycle.

● Develop tools and applications by producing clean, efficient code

● Automate tasks through appropriate tools and scripting

● Review and debug code

● Perform validation and verification testing

● Collaborate with cross-functional teams to fix and improve products

● Document development phases and monitor systems

● Ensure software is up-to-date with the latest technologies

Desired Profile:

● NodeJS [Typescript]

● MongoDB [NoSQL DB]

● MySQL, PostgreSQL

● AWS - S3, Lambda, API Gateway, Cloud Watch, ECR, ECS, Fargate, SQS / SNS

● Terraform, Kubernetes, Docker

● Good Understanding of Serverless Architecture

● Proven experience as a Senior Software Engineer

● Extensive experience in software development, scripting and project management

● Experience using system monitoring tools (e.g. New Relic) and automated testing frameworks

● Familiarity with various operating systems (Linux, Mac OS, Windows)

● Analytical mind with problem-solving aptitude

● Ability to work independently

Good to Have:

● Actively contribute to relevant open-source projects, demonstrating a commitment to community collaboration and continuous learning.

● Share knowledge and insights gained from open-source contributions with the development team

● AWS Solutions Architect Professional Certification

● AWS DevOps Professional Certification

● Multi-Cloud/ hybrid cloud experience

● Experience in building CI/CD pipelines using AWS services

1. Collaborate with product management and development teams to define and implement innovative solutions for the product direction, visuals, and user experience.
2. Execute all visual design stages from concept to final hand-off to development.
3. Conceptualize original ideas that bring simplicity and user-friendliness to complex design roadblocks.
4. Create wireframes, user flows, and prototypes to effectively communicate interaction and design ideas.
5. Conduct user research and evaluate user feedback to enhance user experience.
6. Establish and promote design guidelines, best practices, and standards.
7. Present and defend designs and key milestone deliverables to peers and executive level stakeholders.
8. Stay updated on industry trends, design tools, and emerging technologies.

Requirements:

1. Proven experience as a UI/UX Designer or similar role.
2. Strong portfolio showcasing a variety of design projects.
3. Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar.
4. Experience with user research and usability testing.
5. Understanding of interaction design principles and best practices.
6. Excellent visual design skills with sensitivity to user-system interaction.
7. Up-to-date with the latest UI trends, techniques, and technologies.
8. Ability to work collaboratively in a fast-paced, cross-functional team environment.
9. Strong communication skills to articulate design decisions and thought process.

Nice to Have:

1. Experience in designing for mobile applications and responsive web design.
2. Knowledge of HTML, CSS, and basic front-end development principles.
3. Experience with motion graphics and prototyping tools.
4. Bachelor's degree in Design, Human-Computer Interaction, or a related field.

• Track & effectively address queries with timeliness and accuracy.
• Answer incoming queries over phone and emails

• Resolve any customer complaints in a prompt and professional manner.
• Collaborate to ensure customer satisfaction.

• Should be able to work, manage & maintain the CRM software.
• Coordinate with internal managers for updating data
• Maintain complete and accurate customer correspondence data.

1. Vendor Management :: On-boarding & Payments
2. MIS Reporting & Presentation
3. Work closely with tech team, participating in the tech discussion regarding features feasibility as per technology
4. Work with teams like Customer Service, inside sales, Operations etc. to improve our customer retention, identify avenues for cross-selling/up-selling at a product level.
5. Product research, competitive analysis, positioning and packaging of the product 
6. Work closely with business, technology, operations, sales, marketing teams to gather the product requirements and build the final version and structure of the product vision. 
7. Define the product roadmap, release models and delivery the same. 
8. Responsible for sourcing, identifying and generation of new ideas, based on internal intelligence, user behavioral trends, market analysis and revenue maximization. 
9. Preparation of the product note/policies as per the guidelines and benchmarking the product features with the peers. 
10. Successful launch of the new product, versions, enhancements, in line with the cost, scope, quality and schedule