- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Responsibilities
● Serve as the inside sales representative, connecting with as many leads as possible determining if they are good customer fits and be a true LambdaTest evangelist.
● Fully focused on outreach, prospecting, and lead qualification.
● Should always prioritise tasks based on (prospect’s/ customer’s) response, interest, and business needs.
● CRM hygiene - document all calls/ emails/ activities on CRM system and provide appropriate
● Forecast to the sales management
Requirements
● 2 - 4 years of Sales/ SDR/ Market Research/ Lead Generation/ Cold Calling experience in SaaS
industry is a must.
● B.Tech in C.S, I.T, or related field is a plus
● Fluent in English - written and spoken with a passion for technology
● Functional experience in prospecting tools and CRM platforms, like - Sales Navigator, Zoom info,
ZOHO, SFDC etc
● Proficient in lead generation and appointment setting via cold calling, email campaigns, LinkedIn
connects, etc
● Exceptional prospecting, discovery, and qualification skills.
● Should be able to connect and develop relationships with CXO level executives over the phone/ con-calls
● Must be organised, articulate and detail-oriented with the ability to multitask in a dynamic, fast-
changing environment
● Experience working in a rapidly growing, fast-paced organisation selling SaaS solutions to
enterprise companies.
- Experience: Minimum 3 years
- Key Skills:
- Experience with Check Point policy creation, updating, and management.
- Ability to analyze logs and troubleshoot issues.
- Expertise in health checks and system optimization.
- Responsibilities:
- Define and push Check Point firewall policies.
- Perform regular health checks and log reviews.
- Ensure compliance with security best practices.
- Location: Bangalore
- Shift: General
Position: Plant Operation- GM?AGM (Building Material)
Location: Nimrani (Khargone), MP
Experience: 10+ year in Building material of plant operation
salary: upto 18 LPA
Industry: Building material
candidate must have experience of plant operation
good communiction skill, presentable, smart
mail updated resume with current salary-
Email: jobs[at]glansolutions[dot]com
satish: 88 51 O1 81 62
Responsible for handling IT requirements from US based clients.
Responsible for full-cycle recruiting: interview, offer, negotiation and closed candidates for assigned requisitions.
Sourcing from Job Portals (Monster, Dice, Career builder, Yahoo Hot Jobs), Making job postings on the Job Portal.
Well versed about US Terms like W2, C2C, 1099, US Visas, etc.
Responsible to work on Contract, Permanent & C2H (Contract to Hire) positions.
Responsible for Coordinating fulfillment of other formalities such as background check, drug test etc. leading to joining post placement.
Responsible for achieving a good conversion ratio of submittals into interview and placement.
Responsible for Strategy Development process which includes understanding client requirements & mapping the relevant targets.
Maintain close contact with candidates/Vendors/ recruiters/offshore team.
Updated about technologies of the Client requirements and knowledge of current IT trends.
Hello,
As discussed below is the JD of GC/BDE Intern/BDE/Sr,BDE/BDM- Inside Sales.
Company Name- uFaber Edutech Pvt Ltd.
Shift Timing/ Day- 10:30am-7:30pm/ Mon-Sat working.
Website: www.ufaber.com
Who are we-
uFaber is a well-funded Edutech startup, founded by serial entrepreneurs from IIT Bombay to change the way we learn. We sell high-quality online courses on a variety of topics, from exam preparation to certifications.
Docker
Kubernetes
Amazon Web Services (AWS)
Hands on experience in:
- Deploying, managing, securing and patching enterprise applications on large scale in Cloud preferably AWS.
- Experience leading End-to-end DevOps projects with modern tools encompassing both Applications and Infrastructure
- AWS Code deploy, Code build, Jenkins, Sonarqube.
- Incident management and root cause analysis.
- Strong understanding of immutable infrastructure and infrastructure as code concepts. Participate in capacity planning and provisioning of new resources. Importing already deployed infra into IaaC.
- Utilizing AWS cloud services such as EC2, S3, IAM, Route53, RDS, VPC, NAT/IG Gateway, LAMBDA, Load Balancers, CloudWatch, API Gateway are some of them.
- AWS ECS managing multi cluster container environments (ECS with EC2 and Fargate with service discovery using Route53)
- Monitoring/analytics tools like Nagios/DataDog and logging tools like LogStash/SumoLogic
- Simple Notification Service (SNS)
- Version Control System: Git, Gitlab, Bitbucket
- Participate in Security Audit of Cloud Infrastructure.
- Exceptional documentation and communication skills.
- Ready to work in Shift
- Knowledge of Akamai is Plus.
- Microsoft Azure is Plus
- Adobe AEM is plus.
- AWS Certified DevOps Professional is plus
NodeJS (Node.js)
MongoDB
ExpressRole- Senior Node.js Developer
Job description:
- Nodejs), MySQL, Postgre SQL
- Working experience of GIT
- Will prefer candidates preferred who have knowledge of GraphQL, Typescript
- Well versed and experienced with unit testing, code coverage.
- Well versed with SOILD design principles and its application
- Good to have – some experience with Azure devops and/or azure functions.
- Good knowledge of designing and writing restful API.
Srijan is approx 400 people strong (including some Senior Consultants) Srijan’s development offices in India are located in New Delhi, Gurugram, Goa, Bangalore, and Mumbai, Delhi, Gurgaon and Goa are the largest offices. In addition, a few developers & delivery leads are located in several countries globally -- USA (New York, Charlotte), Singapore, Philippines (Manila), Australia (Sydney, Brisbane, Melbourne), Germany (Berlin), Japan (Tokyo). In each of these countries, Srijan has a functional legal subsidiary.
Srijan works largely with enterprises or mid-large sized global firms and focuses on recurring business from these accounts, thereby bringing much-needed predictability of revenue for high-growth companies. It works with several top brands at the moment.
The firm is beginning to invest in startups and in joint research projects with top institutes. For instance, it recently has partnered with IIT-Delhi to invest in an 18-month project for building a solution for ‘https://www.linkedin.com/feed/update/urn:li:activity:6476363261016137728/" target="_blank">Honey traceability using Blockchain’.
The leadership team at Srijan has set itself an audacious goal of reaching $25 million in revenue (while maintaining healthy EBIDTA margins) in FY 2020 -- doubling our revenues. This requires significant technology and delivery leadership bandwidth to be created in the firm to ensure our high-quality standards are not compromised.
Each year Srijan donates 7% of its profits to Srijan Foundation Trust a registered non-profit that runs several projects including non-formal schools (directly or via partner organizations) and Indic civilizational projects such as #SrijanTalks.
React.js
Redux/Flux
HTML/CSSResponsibilities
- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly responsive user interface components using React concepts.
- Writing application interface codes using JavaScript following React.js workflows.
- Troubleshooting interface software and debugging application codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting application changes and developing updates.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a similar field.
- 2-7 years of work experience in React.Js and Redux.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
- Experience with user interface design.
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills.
- Good project management skills.
Ruby on Rails (ROR)HTML/CSS
JavascriptIcicle is looking for an experienced RoR developer who can effortlessly build with us the cleanest of all designs. We're looking for passionate Ruby on Rails developers to join our IT team in Mumbai.
Icicle builds Web & Mobile products for Startups, Brands, Digital Agencies and Enterprises, helping in bringing their ideas to life. More - www.icicletech.com
The team consists of bright young designers, hackers, senior developers, startup specialists. We are distributed with offices in Mumbai, Bangalore and New York. More - www.icicletech.com
What will you do?
As a Ruby on Rails developer, you will get to:
- Participates as an independent contributor on an agile development team working closely with team members to effectively deliver high quality code.
- Complete ownership of a product or feature from development to launch.
- Coordinate and participate in the code review process to ensure delivery of high-quality, testable code using best practices and current software patterns.
- Review and mentor other team members. Be a team player!
- Get complete control of the product with active involvement in deciding stack and architecture.
What we are looking for
- Minimum 3+ years in depth hard core experience in Ruby on Rails
- Deep understanding of object-orientated programming
- A knack for writing clean, readable maintainable Ruby code.
- Identify bottlenecks and bugs, and devise solutions to these problems.
- Skillset in Testing using Rspec
- Demonstrated skills and experience with writing testable code and using related best practices.
- Understanding of web services technologies such as REST is required.
- Good experience and understanding of continuous integration and deployment process.
- Knowledge in working with AWS or other cloud platform
- Experience in working with limited direction while exceeding delivery expectations.
- Great communication, particularly in explaining your coding processes, suggestions for best practices, and identifying ways to improve the teams coding quality.
Technical Expertise
Core
Ruby, Ruby on Rails, HTML, CSS3, JavaScript, Rest API
Databases
PostgreSQL, MongoDB, Redis, Memcached
Testing
Rspec (or any other Unit testing framework)
Cloud/Deployments
Capistrano, Docker, Heroku, AWS, Kubernetes
Desirable Skills
- Participation in open-source projects.
- Actively involved in solving problems on Github, Stackoverflow.com and groups.
- Experience working in JS and front end frameworks (React)
- Interest in learning new technologies.
Why Icicle
- 100% work-life balance
- Competitive salary
- Perks of getting free Gym Membership vouchers.
- Medical checkup Vouchers with topnotch hospitals and coupons for medical bills.
- Exposure to futuristic technology, mentally stimulating work environment.
- Opportunity to work with a big team of experienced, committed, talented people with a great sense of humour.
- Stability of a legacy company and agility of a startup - best of both the world.
- A healthy work environment with no politics, no bureaucracy.
- Encouraged to learn new skills, grow together, not just maintain the status quo
So, if you have 3+ years of experience developing applications with Ruby on Rails, apply today!
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon