- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.
About Starmark Software
Similar jobs
Job description:
We are seeking an experienced software engineer to join our small and dynamic startup team. As a software
engineer, you will be responsible for developing and maintaining both the front-end and back-end components of
our web-based applications. This is an excellent opportunity to work in a fast-paced startup environment and have
a direct impact on the growth and success of our company.
Responsibilities:
1. Design, develop, and maintain efficient and scalable web-based applications from inception to
deployment.
2. Collaborate with cross-functional teams, including product managers, designers, and other developers, to
define and implement innovative solutions for our products.
3. Write clean, reusable, and well-documented code using modern programming languages and
frameworks.
4. Build responsive and user-friendly interfaces that deliver an exceptional user experience.
5. Implement and maintain server-side logic and databases for optimum performance and reliability.
6. Conduct thorough testing and debugging to ensure the quality and stability of applications.
7. Stay updated with emerging technologies, industry trends, and best practices in web development.
8. Participate in code reviews and provide constructive feedback to maintain code quality standards.
9. Troubleshoot and resolve issues, bugs, and performance bottlenecks in a timely manner.
10. Collaborate with the team to prioritize and manage multiple projects simultaneously, adhering to project
timelines and deadlines.
Target profile:
1. Bachelor's degree in Computer Science, Engineering, or a related field.
2. Minimum of 2 years of experience as a software engineer.
3. Strong proficiency in front-end development languages such as HTML, CSS, and JavaScript, as well as
modern frameworks such as React, Angular, or Vue.js.
4. Proficiency in server-side languages such as Node.js, Java.
5. Experience working with relational databases such as MySQL, PostgreSQL, or MongoDB.
6. Knowledge of version control systems (e.g., Git) and familiarity with CI/CD processes.
7. Solid understanding of software development principles, design patterns, and best practices.
8. Familiarity with cloud platforms such as AWS, Azure, or GCP is a plus.
9. Excellent problem-solving and analytical skills with a keen attention to detail.
10. Strong communication and collaboration skills to work effectively within a small team.
Our offering:
1. A great work environment with massive ownership and growth opportunities
2. Work closely with the founding and the leadership team on key projects
3. Opportunity to be on top of industry trends and learn from the industry leaders
4. Compensation: Market standards
We are a software development company. We have primarily worked with enterprises and startups who often wants to build a product from scratch. Our mission is to build software with solid foundations, addressing the primary concerns of startup founders when working with agencies. We believe in prioritizing maintainability, simplicity, and the Open-Closed Principle for long-term value.
We are seeking a passionate and experienced Senior Software Engineer to join our team and play a key role in building software with solid engineering foundations. You will be involved in all stages of the development process, from identifying business entities and defining their behaviors, to implementing clean and maintainable code using object-oriented programming principles.
Responsibilities:
1. Harness your React/Python/TypeScript mastery to craft high-performing applications that delight our global audience.
2. Champion automated tests like a knight in shining armor. If your code was a ship, your tests would be the lighthouse guiding it to safety.
3. Employ your object-oriented programming prowess to sculpt code that's as efficient as it is elegant.
4. Debug with the precision of a Swiss watchmaker. We believe the devil is in the details, and your keen eye will keep those pesky bugs at bay.
5. Push your changes to production and proactively monitor product to ensure value is delivered.
6. Help your peers by reviewing their PRs and design documents.
7. Help the company by recruiting amazing team members, like yourself.
About You:
1. You write Javascript using Typescript and use Object Oriented Programming paradigms to build software.
2. You have shipped products to production using Python, React and other relevant technologies.
3. You don't ship code without writing automated test coverage.
4. You practice "broken window theory" during software development on day to day basis.
5. You are good at communication and bring clarity to communication.
6. B.Tech in CS/EE/ECE is a plus.
Perks and Benefits:
1. Work remotely, anywhere in the world! Ditch the commute, embrace flexibility.
2. Comprehensive health insurance - spouse, kids, parents (pre-conditions!), 24/7 remote doctors.
3. Generous PTO (12 paid, 6 sick) + national/regional holidays + paid parental leave.
4. Annual off-sites - fully funded team trips, work and fun combined!
5. Drive initiatives from scratch, solve real challenges, maximize your career value.
6. Supportive, results-oriented team. Learn, grow, be your best.
About the Company:
Our client is a leader in the production of high-quality steel and is motivated by the philosophy of producing safe and sustainable steel. They are involved with projects for rail, roads, bridges, ports, airports, defense, and energy, as well as in various infrastructure segments like urban development and irrigation. They are now setting up a construction-tech start-up with an omnichannel B2B and B2C platform.
About the Role:
We are seeking an experienced Talent Acquisition Specialist to join our team and help us recruit top-tier talent for our client’s manufacturing firm's corporate office. The ideal candidate will have a minimum of 10 years of experience in talent acquisition, with experience in hiring for manufacturing firms. As a Talent Acquisition Specialist, you will work closely with HR partners to identify and attract top talent for various corporate functions, including finance, operations, sales, and marketing. You will also be responsible for developing and executing effective recruitment strategies, including job postings, social media outreach, and networking.
Location: Kolkata
Job Description:
• Partner with hiring managers to understand their hiring needs and develop effective recruitment strategies
• Source, screen, and interview candidates for various corporate functions, including finance, operations, sales and marketing, and other support functions
• Develop and maintain a pipeline of qualified candidates for current and future openings
• Manage the full recruitment cycle, from job posting to offer acceptance
• Collaborate with HR partners to ensure a smooth onboarding experience for new hires
• Develop and maintain relationships with external recruiting resources, including staffing agencies and job boards
• Stay up-to-date on industry trends and best practices in talent acquisition
Requirements:
• Minimum of 10 years of experience in talent acquisition
• Strong knowledge of recruitment strategies, techniques, and tools
• Experience using applicant tracking systems (ATS) and other recruitment technologies
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and project management skills
• Ability to maintain a high level of confidentiality and professionalism
Designation - Blockchain developers
Work Mode :- Remote
Qualifications and Experience:
- The Blockchain developer will be responsible for designing, developing and implementing blockchain solutions.
- Candidates must be from Bachelor of Engineering Background.Freshers do not apply
- Minimum 3-5 years of hands on Experience in Blockchain,solidity,RUST,IDO and Token launches is mandatory.
- We are looking Candidates should who can join us immediately or 15 days
At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.
If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.
Technical Support Specialist
- Minimum experience of 2-5 years with good exposure in customer handling with different software products.
- Provide telephone and email-based pre-sales and post-sales technical support for our software products.
- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Create and maintain support knowledgebase.
- Good knowledge of SQL for debugging user issues.
Mandatory Skills
- Hands-on experience with HTML/CSS, Javascript, REST APIs and APIs
- Hands-on experience with SQL.
- Excellent written and verbal communication skills.
- Logging and keeping records of customer/employee queries through the ticketing system on Freshdesk, Slack and other channels.
- Map out weekly and monthly reports on unresolved issues for Tech, and Operations.
- updating FAQs from time to time.
- Maintain updated curriculum database and training records
- Assist Training Managers and Technical Content Writers in updating training docs with newly implemented features, business cases and use cases that occurred in day-to-day activity.
- Good analytical and people management skills to solve understanding gaps in teams via up-to-date technical knowledge
Experience: 3 - 5 years
Skills that will help you build a success story with us
• Strong communication skills.
· You should be a good team player.
· Should be able to coordinate with onsite/ functional/development teams for project tasks.
· Must be dynamic with a strong sense of responsibility and a positive attitude.
· We believe you are:
o An innovator with intellectual curiosity and creativity
o Adaptable, flexible and a professional with integrity
o A good communicator with excellent verbal and written communication skills
o Problem solver with detailed analytical and judgmental skills
o An enthusiastic person in sharing knowledge with team members and
o A good mentor for juniors in the team
Anarock Ethos - Values Over Value:
Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.
We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.
The ideal candidate is well versed in Photoshop and experienced in all manner of web-design elements, such as the design and layout of buttons, links, menus, and text.
Will work creatively and directly with User Interface Head to create and deliver quality work in a timely manner.
Will be responsible for creating the look and feel of the public website/marketplace/eCommerce
Creating responsive design using media query and bootstrap.
Web and mobile UI/UX design & wireframe mockups, and prototypes Using Photoshop, illustrator online mockup tool. Graphic work like logo, brochure, magazine ad, poster, icon & infographic design using Photoshop and illustrator and any previous eCommerce/marketplace will be an added advantage.
Work closely with Product Manager to derive capability view from features/solutions, Lead execution of medium-sized projects Work with broader stakeholders to track the impact of projects/features and proactively iterate to improve them As a senior software engineer you must have Extensive and expert programming experience in at least one general programming language (e.g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code. Experience with multi-threading and concurrency programming Extensive experience in object-oriented design skills, knowledge of design patterns, and huge passion and ability to design intuitive module and class-level interfaces Excellent coding skills – should be able to convert the design into code fluently Knowledge of Test Driven Development Good understanding of databases (e.g. MySQL) and NoSQL (e.g. HBase, Elasticsearch, Aerospike, etc) Strong desire to solving complex and interesting real-world problems Experience with full life cycle development in any programming language on a Linux platform Go-getter attitude that reflects in energy and intent behind assigned tasks Worked in a startups environment with high levels of ownership and commitment BTech, MTech, or Ph.D. in Computer Science or related technical discipline (or equivalent). Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with a huge amount of data. An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback. As a Software Engineer, good to have The ability to drive the design and architecture of multiple subsystems Ability to break-down larger/fuzzier problems into smaller ones in the scope of the product Understanding of the industry’s coding standards and an ability to create appropriate technical documentation. PhonePe Full Time Employee Benefits Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy
- Experience 5+ Years
- Can join immediately
- Well-versed in Core Java, OOPs concepts, collections, multi-threading, concurrency, lambdas, and streams.
- Hands-on knowledge of Spring Core, MVC, JPA, security, transaction.
- Working knowledge of REST API designing as well as development, using Spring.
- Exposure to Spring Boot, Docker, Kubernetes, OpenShift for the microservices environment.
- Savvy with SQL and database concepts.
- Ability to use frameworks like JUnit, Mockito, etc., for implementing unit testing.
- Sound understanding of code versioning tools, such as Git/bit bucket with Maven.
Headquartered in Bangalore, our client is the world's first cross-border neobank that focuses on credit and banking requirements of those migrating from India to the US. This revolutionary startup helps you apply for a bank account and a high-limit credit card with minimal documentation and absolutely no application fee while you are still in your home country.
The company is truly simplifying the financial world by making global financial products easily accessible to global citizens. Their mission is backed by tier 1 VCs and they have already raised in excess of 55 mn dollars within the last one year.
As an Onboarding Specialist, you will be responsible for owning and managing customer relationships from registration/ sign-up through successful conversion/ transaction.
What you will do:
- Guiding new customers through the onboarding process
- Ensuring bona fide users enjoy a seamless journey
- Interacting with the users through chat, email and voice upholding the highest standard of communication and courtesy
- Executing initiatives that center around compliance and regulatory requirements
- Working cross-functionally with marketing, product, sales, and support teams to improve the onboarding process
Desired Candidate Profile
What you need to have:- 1-2 years of experience in sales, CRM or as onboarding specialist
- Excellent oral and written communication skills, with proficiency in English and any second language
- Exceptional organisational skill
- Excellent creative and critical thinking skills
- Adaptability and flexibility with the willingness and ability to shift strategies on a dime to meet the needs of our customers
- Proven ability to manage multiple complex customer journeys at once