
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

About Starmark Software
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About Us:*
Yocket is the largest and most active community-driven online platform for international education, founded in 2015. Our mission is to connect students with the world’s best learning opportunities. Having assisted over 1 million students in pursuing higher education globally, we continue to empower students to make informed decisions about their academic journeys. Our platform is a hub for exploring universities, connecting with peers and alumni, and gaining insights into the study abroad process.
We are proud to be recognized as one of the Top 100 Indian Startups by Google and MeitY and ranked #18 on the AppStore’s Education charts. Join us at Yocket to make a meaningful impact on students' futures!
*Role Overview:*
We are looking for a talented Video Editor Associate to join our creative team. In this role, you will oversee video projects from start to finish, editing raw footage into polished, engaging content that aligns with Yocket's marketing objectives. You will work closely with various teams to ensure that the creative vision is executed consistently across all marketing channels. If you’re passionate about video editing and eager to contribute to impactful projects, this is the perfect opportunity for you!
*Key Responsibilities:*
Video Production & Editing: Oversee and manage video projects from initial concept to final delivery, ensuring high-quality output.
Collaboration & Creative Vision: Work with the marketing team to ensure videos align with Yocket’s goals and maintain consistency in creative vision.
Incorporate Visual Features: Add engaging visual elements to videos for promotional, educational, and tech product-related content.
Brand Consistency: Maintain brand guidelines and consistency across all video content to ensure a unified marketing message.
Assist with Remote Shoots: Support video shoots, including remote shoots, and help manage timelines and deadlines.
Stay Updated: Continuously learn about and integrate the latest video editing trends and techniques to enhance content quality.
*Requirements:*
Experience: 1-3 years of video editing experience, preferably in Ed-Tech or related industries.
Skills:
Proficient in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro).
Strong aesthetic sense and attention to detail.
Solid time management skills to handle multiple video projects simultaneously.
Experience with text animation and graphical representation in videos.
Basic knowledge of After Effects and Figma is a plus.
*Benefits:*
Comprehensive Benefits: Physical and mental well-being benefits to support overall health.
Flexible Work Hours: 5-day workweek with flexible working hours to maintain a healthy work-life balance.
Ownership & Mentorship: A culture of ownership where your contributions are valued, with opportunities for mentorship and growth.
• Interacting with assigned leads/clients to understand their property requirement in detail via Phone
• Fix up an Face to Face meeting for better understanding of client requirement and To advise suitable options
• Maintain and develop relationships with new & existing customers in person and via telephone calls,chat and emails
• Lineup site inspection/visits for shortlisted/suitable options as advised on Face to Face meeting
• Maintain good relationship with Developer employees to ensure the client get the proper info like Features,Specifications,Pricing and Availability at the time of site visit
• Should have quality to engage and build strong relationship with customers from the enquiry to property registration
• Get updated about exciting & upcoming projects,industry developments,schemes,govt.subsidies,housing loan benefits for home buyers
• Prepare and Maintain on Daily, Weekly and Monthly reports in the shared formats
• Achieving Sales targets and Adhere organisation policies religiously
• Maintains quality service for clients and Developers by establishing and enforcing organization standards
• Identify new projects/inventory to add on exciting inventory
• Contributes to team effort by accomplishing related results as needed
Zerozilla Infotech Pvt Ltd is a team of highly creative professionals creating seamless
web solutions ranging from web designing and development, mobile application,
custom software development, and digital marketing services for businesses.
We work with B2B, B2C companies, government bodies, institution-led and independent start-ups to generate value and give them a competitive edge.
We are experts with over Six years of experience in providing comprehensive and
unified solutions to your business challenges. With over 120 active clients and 150
projects to our credit, we continue creating innovative solutions to drive business
growth. Our working process involves four crucial steps- research, brainstorming
ideas, optimization, and achieving the target.
We deliver cutting-edge technology-driven solutions for your business including
ROI-driven marketing campaigns, online branding, and communications,
customized mobile application development, and more which are designed bearing
in mind your business requirement.
Job Description: Node JS Developer ( JD 102)
No of Position : 45
• Programming in Node.js
• Experience with server-side templating languages
• Experience with Express.js, Loopback, Sails JS, Meteor.js or other
frameworks.
• Experience consuming and building robust, SOAP and REST ful APIs
• Experience with Relational Databases like Mongo DB, MySQL
• Solid understanding and extensive experience with version controltools like
Git, SVN or Mercurial
• Exceptional problem solving and ability to work independently
• Exceptional learning skills
• Understanding of Agile methodologies
• Knowledge of writing efficient codes.
• Understanding front-end applications.
• Working with authorization and authentication of the user.
• Having error-handling skills.
• Creating database schemes and many more.
• Using third party with services with developed system.
Basic Requirement
• A Bachelor’s Degree in computer Science, Computer Engineering, Electrical
Engineering or equivalent.
• Minimum of 2+ years’ Experience in Software Development Organisation
required.
• Strong Communication skill and problem solving skill
• Ability to take ownership of work stream, operate without close supervision
and work across the organisation
• Self-discipline in order to finish work on a timely basis.
Minimum of 7+ years of hands-on development experience in one or more of the following languages/frameworks: React/Angular, Node/Next.js,python/Django
● Hands-on development and deployment experience in AWS or Azure using serverless functions or EC2
● Experience with RESTful & GraphQL APIs
● Familiarity with microservices architectures
● Familiarity with dev tools such as Github, Jira, CFT, Terraform
● DB experience with relational or noSQL such as PostgreSQL, , MySQL, Redshift, MongoDB, Redis
● Familiarity with cloud-based logging, monitoring, and security tools
Job Summary
We are urgently looking for an Angular Developer with 2-3 Years of experience in Angular5 and above. We are looking for a hands-on person who could design and code a system. The person should have demonstrable experience in a minimum of 3 projects of a duration of 6-12 months (or more). The project should be a full web app (please provide us with the links).Essential Responsibilities:
· Strong understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation
· Experience with general user experience concepts and ability to design highly effective user interfaces
· Implement the frontend components and architecture for new features
· Work with backend engineers to specify the APIs that will power these features.
· Architect efficient and reusable front-end systems that drive complex web applications
· Build reusable code and libraries for future use to ensure the technical feasibility of UI/UX designs Optimize application for maximum speed and scalability
· Strong knowledge of frontend optimization, performance techniques, and security design
Required skills:
· Angular (5-12 version)
· Angular: -Rxjs, NGRX, Storybook
· Must know how to create reusable components
· Flexbox/Grid layout experience
· Typescript fundamentals
· JavaScript fundamentals
· Data structures expertise
· HTML/CSS
· ES6
· SCSS
Key responsibilities
· To attend meetings with potential Clients to determine technical and business requirements
and ensuring that all necessary information is collated prior to producing a solution
· Provide technical solutions in a professional manner and to agreed timeframes
· Ability to demonstrate product and technologies effectively to audiences of varied technical
knowledge
· Create and confidently deliver technical presentations internally and externally
· Deliver training on solutions and provide product support to channel partners and internal
stakeholders
· Create internal design configuration documentation including network diagrams with
technical explanations
· Work with Product Management to feedback on issues with current products and provide
input around new products
· Builds productive relationships internally and externally, fostering teamwork by keeping
colleagues updated on activities
· Perform technical development for bespoke solutions as part of a design and development
frame work
· Able to understand business drivers and risks involved to the customer
· Prepare comparison documents against competitors
· Sell technical solutions to the customer with professionalism and enthusiasm
· Provide accurate and timely management information, to include - activity reports, bid
reviews, project forecasts, KPI’s
· Adhere to the Company’s Quality and Business Processes
· To structure and produce compelling sales proposals/commercial and technical
documentation outlining the cost savings and business benefits to clients
· To assume responsibility for running a bid team, where relevant
· Interface with the implementation / project team, articulating customer requirement, to
ensure smooth transition from Sale to Delivery
Help customers find their dream adventure - help them plan it, address queries, and with their final booking. Coordinate with adventure travel suppliers on a regular basis to collect required documents, content, booking information and related data.
Obviously have fun while you are doing it.
We expect you to have:
1-3 years experience in role of sales support, B2B sales support and/or office administration. Experience in working with a travel agency, travel website, travel sales back office or similar will be strongly preferred. Strong preference to candidates who have experience working with adventure travel. A preference towards operating in an environment where you are independent, organized, and can handle situations that require extreme multi-tasking. We are open to remote working permanently and will evaluate candidates from any part of India.
We Are:
An adventure travel startup out of Mumbai. Selling rafting, paragliding, trekking, camping, scuba diving, cycling, rock climbing and more online and offline.
If you love to work in a fast-paced startup environment and desire to solve some very
challenging problems using technology, we want to hear from you.
We are looking for an enthusiastic and energetic individual to work as a Senior Software
Developer. You will be involved in working on multiple products for the scaling and growth
stage of the lifecycle.
We work closely with the real world,. If you are interested to grow and learn in your career
and at the same time work on products for the 1Bn user market, we encourage you to apply.
Responsibilities
● Managing and guiding a team of junior developers for timely delivery of product and
milestones
● Optimization of the application for maximum speed and scalability
● Implementation of security and data protection
● Design and implementation of data storage solutions
● Design & Build: Designing and developing high-volume, low-latency applications for
mission-critical systems, and delivering high-availability and performance.
● Collaborate - Collaborating within your product streams and team to bring best
practices and leverage a world-class tech stack.
● Measurable Outcome - You will need to set quantifiable objectives that encapsulate
the quality attributes of a system. The fitness of the application is measured against
set marks.
● DevOps - You will need to set up every essential (tracking/alerting) to make sure the
infrastructure/software you built is working as expected.
● Design and development of our REST APIs
● Help maintain code quality, architecture, and automation
Required Knowledge and Skills
● Over 3 years of experience working in backend development technologies and
DevOps
● Highly curious and ready to dive into complex technical challenges.
● Proficiency in development and scripting in Python, Django/Flask framework.
● Some experience in Angular 6+, JavaScript or TypeScript would be a plus.
● Database design and management, including being up on the latest practices -
bonus points for MySQL and MongoDB
● User authentication and authorization between multiple systems, servers, and
environments
● Integration of multiple data sources and databases into one system
● Management of hosting environment, including database administration and scaling
an application to support load changes
● Setup and administration of backups
● Understanding differences between multiple delivery platforms such as mobile vs
desktop, and optimizing output to match the specific platform
● Creating database schemas that represent and support business processes
● Implementing automated testing platforms and unit tests
● Understanding of “session management” in a distributed server environment
● Server management and deployment for the relevant environment
● Appreciation for clean and well-documented code
● Hands-on experience with architecture and structural design patterns
● Expertise in designing, developing, deploying, and integrating RESTful APIs
● Ability to understand business requirements and translate them into technical
requirements
● A knack for benchmarking and optimization
● Proficient understanding of code versioning tools, such as Git
Personality
● Requires excellent communication skills – written, verbal, and presentation.
● You should be a team player.
● You should be positive towards problem-solving, have a very structural thought
process to solve problems
● Interest to work in a high paced start-up environment with a large amount of learning.
● Good understanding of different frameworks, and be able to pick up new
technologies at ease.
● You should be agile enough to figure out a need for new technologies/frameworks
and learn new technology for better product performance.
About MoEngage
MoEngage is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behavior and build marketing campaigns that proactively engage users.
In just four years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With marquee clients like Vodafone, Oyo, Airtel, McAfee, MoEngage has over 125+ paying Customers in the Enterprise & Internet companies space in India, US, South East Asia & EU. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.
Today, MoEngage is an industry pioneer in the space and engages more than 350M devices. This includes approximately 40B events tracked per month, 30B+ messages sent, to millions of users across the globe.
As part of the Engineering team at MoEngage, here are some things you can expect:
- Take ownership and be responsible for what you build - no micro management
- Work with A players (some of the best talent in the country), and expedite your learning curve and career growth
- Make in India and build for the world at scale of 350M active users, which no other internet company in the country has seen
- Learn together from different teams on how they scale to millions of users and billions of messages.
- Explore the latest in topics like Data Pipeline, MongoDB, ElasticSearch, Kafka, Spark, Samza and share with the team
and more importantly have fun while you work on scaling MoEngage.
About InApps team
In-app team is responsible for effectively delivering the contextual information to help companies cross-sell/up-sell on specific workflows triggered on desired actions performed by application users. As a member of in-app team, you will be working on developing high performance systems to deliver the contextual campaigns in real time. In addition to real time campaign delivery, you will work on designing a flexible platform to provide customised experience for application users using web personalization, which allows companies to present unique and personalized experiences on their applications.
- Scaling campaign delivery with personalized content to 500M unique users within 1 sec.
- Rich campaign content delivery keeping user experience native to mobile and web applications.
Skill Requirements
- Proven experience in handling large infrastructure and distributed systems
- Proven experience in managing high performing engineering teams
- Proven experience with at least one of the cloud computing infrastructure - GCP / Azure / AWS
- Hands on in Java OR Python related technologies and frameworks
- Familiarity with ElasticSearch, MongoDB is a plus
- Liaison with Product Management, DevOps, QA and other teams
- Performance management, Sprint management, Roadmap, Hiring, Onboarding, Mentoring, Costing, Documenting
At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.
https://twitter.com/hashtag/lifeatmoengage?f=tweets&vertical=default">Life @MoEngage
https://twitter.com/hashtag/techatmoengage?f=tweets&vertical=default">Tech @MoEngage
https://www.moengage.com/blog/techatmoengage-reddit-has-330m-monthly-active-users-so-do-we/">Scale @MoEngage
We handle more than a billion messages everyday. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.











