
- The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
- Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
- Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
- Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
- Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
- Conducting thorough testing of new features within the test environment for a better understanding of the product.
- Provide status updates and conduct periodic meetings to keep clients up to date.
- Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
- Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
- Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
- Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
- Strong problem-solving skills, with a keen attention to detail in issue resolution.
- Customer-focused mindset, ensuring a positive and supportive experience for users.
- Technical aptitude and the ability to understand and explain complex product features.
- Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
- Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
- Ability to work collaboratively in a team environment and adapt to evolving product requirements.
- Eagerness to learn about the product and its capabilities.
- Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

About Starmark Software
About
Connect with the team
Similar jobs

JD-
Job Title: Full Stack Developer (ASP.NET & MySQL)
Experience Required: 3 to 5 Years
Location: Kalina, Mumbai (Onsite)
Employment Type: Full-Time
About the Role:
We are looking for a skilled and proactive Full Stack Developer with 3 to 5 years of hands-on experience in ASP.NET and MySQL to join our dynamic team in Kalina, Mumbai. This is a fully onsite role, ideal for professionals who enjoy working in a collaborative office environment and are passionate about building scalable web applications.
Key Responsibilities:
- Design, develop, test, and maintain web applications using ASP.NET (MVC/Web API).
- Write clean, scalable, and efficient code for both front-end and back-end development.
- Develop and manage MySQL databases, including design, optimization, and complex queries.
- Collaborate with UI/UX designers, front-end developers, and other stakeholders to deliver seamless user experiences.
Required Skills & Qualifications:
- 3 to 5 years of experience in full stack development.
- Strong proficiency in ASP.NET (MVC, Web API) and C#.
- Solid experience with MySQL database design, queries, and optimization.
- Good understanding of front-end technologies such as HTML, CSS, JavaScript, and jQuery.
- Familiarity with version control tools like Git.
Good to Have (Preferred):
- Experience with front-end frameworks (e.g., Angular, React).
- Knowledge of RESTful API development and integration.
- Understanding of Agile methodologies.
Location & Work Mode:
- Location: Kalina, Mumbai
- Work Mode: Onsite (Work from Office)
1. Design patterns- socket communication/ micro services architecture
2. Caching - REDIS MEMCACHED etc
3. Database - MONGO, SQL etc. min 2yrs experience with these.
4. Features created for large concurrent requests.
5. Node Js, Go lang any asynchronous programming language min 2 yrs exp with any one of them.
6. Message Queues - RABBIT MQ, Kafka etc.
Lead DevSecOps Engineer
Location: Pune, India (In-office) | Experience: 3–5 years | Type: Full-time
Apply here → https://lnk.ink/CLqe2
About FlytBase:
FlytBase is a Physical AI platform powering autonomous drones and robots across industrial sites. Our software enables 24/7 operations in critical infrastructure like solar farms, ports, oil refineries, and more.
We're building intelligent autonomy — not just automation — and security is core to that vision.
What You’ll Own
You’ll be leading and building the backbone of our AI-native drone orchestration platform — used by global industrial giants for autonomous operations.
Expect to:
- Design and manage multi-region, multi-cloud infrastructure (AWS, Kubernetes, Terraform, Docker)
- Own infrastructure provisioning through GitOps, Ansible, Helm, and IaC
- Set up observability stacks (Prometheus, Grafana) and write custom alerting rules
- Build for Zero Trust security — logs, secrets, audits, access policies
- Lead incident response, postmortems, and playbooks to reduce MTTR
- Automate and secure CI/CD pipelines with SAST, DAST, image hardening
- Script your way out of toil using Python, Bash, or LLM-based agents
- Work alongside dev, platform, and product teams to ship secure, scalable systems
What We’re Looking For:
You’ve probably done a lot of this already:
- 3–5+ years in DevOps / DevSecOps for high-availability SaaS or product infra
- Hands-on with Kubernetes, Terraform, Docker, and cloud-native tooling
- Strong in Linux internals, OS hardening, and network security
- Built and owned CI/CD pipelines, IaC, and automated releases
- Written scripts (Python/Bash) that saved your team hours
- Familiar with SOC 2, ISO 27001, threat detection, and compliance work
Bonus if you’ve:
- Played with LLMs or AI agents to streamline ops and Built bots that monitor, patch, or auto-deploy.
What It Means to Be a Flyter
- AI-native instincts: You don’t just use AI — you think in it. Your terminal window has a co-pilot.
- Ownership without oversight: You own outcomes, not tasks. No one micromanages you here.
- Joy in complexity: Security + infra + scale = your happy place.
- Radical candor: You give and receive sharp feedback early — and grow faster because of it.
- Loops over lines: we prioritize continuous feedback, iteration, and learning over one-way execution or rigid, linear planning.
- H3: Happy. Healthy. High-Performing. We believe long-term performance stems from an environment where you feel emotionally fulfilled, physically well, and deeply motivated.
- Systems > Heroics: We value well-designed, repeatable systems over last-minute firefighting or one-off effort.
Perks:
▪ Unlimited leave & flexible hours
▪ Top-tier health coverage
▪ Budget for AI tools, courses
▪ International deployments
▪ ESOPs and high-agency team culture
Apply Here- https://lnk.ink/CLqe2
🚀 हमारी टीम में शामिल हों! BlackBuck में भर्ती 🚚
🌟 पद: टेलीसेल्स एक्जीक्यूटिव
📍 स्थान: जयपुर
💸 वेतन: ₹11,000 + Incentives
हमारे बारे में:
BlackBuck, भारत का सबसे बड़ा ट्रकिंग नेटवर्क, लॉजिस्टिक्स उद्योग में क्रांति ला रहा है। 1.2 मिलियन से अधिक ट्रकों और हिंदुस्तान यूनिलीवर, रिलायंस, कोका कोला जैसे प्रमुख कंपनियों के साथ हमारे विविध ग्राहक आधार के साथ, हम ट्रकिंग ऑपरेशन्स का तरीका बदल रहे हैं।
काम का विवरण:
टेलीसेल्स एक्जीक्यूटिव के रूप में, आपकी जिम्मेदारी होगी संभावित ग्राहकों को आउटबाउंड कॉल्स करना, लीड्स को बिक्री में बदलना, अवसरों पर फॉलो-अप करना और ग्राहक रिकॉर्ड्स को बनाए रखना। आपको बिक्री लक्ष्यों को पूरा करने के साथ-साथ एक गतिशील टीम के साथ सहयोग करना होगा।
मुख्य जिम्मेदारियाँ:
📞 संभावित ग्राहकों को आउटबाउंड कॉल करना
💼 बिक्री रूपांतरण
📊 लक्ष्यों को पूरा करना (दैनिक/साप्ताहिक/मासिक)
🤝 टीम सहयोग और सर्वोत्तम प्रथाओं को साझा करना
आवश्यक कौशल:
मजबूत संचार और वार्ता कौशल
आत्म-प्रेरित और बिक्री के प्रति उत्साही


Hello! You've landed on this page, which means you're interested in working with us. Let's take a sneak peek at what it's like to work at Innovaccer.
Engineering at Innovaccer
With every line of code, we accelerate our customers' success, turning complex challenges into innovative solutions. Collaboratively, we transform each data point we gather into valuable insights for our customers. Join us and be part of a team that's turning dreams of better healthcare into reality, one line of code at a time. Together, we’re shaping the future and making a meaningful impact on the world.
About the Role
We at Innovaccer are looking Software Development Engineer-II (Fullstack) to build the most amazing product experience. You’ll get to work with other engineers to build delightful feature experiences to
understand and solve our customer’s pain points
A Day in the Life
● Building efficient and reusable applications and abstraction
● Identify and communicate best practices.
● Participate in the project life-cycle from pitch/prototyping through definition and design to build, integration, and delivery
● Analyse and improve the performance, scalability, stability, and security of the product
● Improve engineering standards, tooling, and processes
What You Need
● 2-5 years of experience with a start-up mentality and a high willingness to learn
● Expertise in Python/NodeJS
● Experience working in Web Development Frameworks (Express/Django or Flask)
● Experience working in teams of 3-10 people.
● Knowledge of Relational Databases
Nice to have
● Experience working in FE (JS + React)
● Experience in Cloud (AWS)
● Experience in Terraform
We offer competitive benefits to set you up for success in and outside of the work
.
Here’s What We Offer
● Generous Leave Benefits: Enjoy generous leave benefits of up to 40 days.
● Parental Leave: Experience one of the industry's best parental leave policies to spend time with your
new addition.
● Sabbatical Leave Policy: Want to focus on skill development, pursue an academic career, or just
take a break? We've got you covered.
● Health Insurance: We offer health benefits and insurance to you and your family for medically related
expenses related to illness, disease, or injury.
● Pet-Friendly Office*: Spend more time with your treasured friends, even when you're away from
home. Bring your furry friends with you to the office and let your colleagues become their friends, too.
*Noida office only
● Creche Facility for children*: Say goodbye to worries and hello to a convenient and reliable creche
facility that puts your child's well-being first. *India offices
Where and how we work
Our Noida office is situated in a posh space, equipped with various amenities to support our work environment. Here, we follow a five-day work schedule, allowing us to efficiently carry out our tasks and
collaborate effectively within our team. Innovaccer is an equal opportunity employer. We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, or veteran status, feel valued and empowered.
Disclaimer: Innovaccer does not charge fees or require payment from individuals or agencies for securing
employment with us. We do not guarantee job spots or engage in any financial transactions related to
employment. If you encounter any posts or requests asking for payment or personal information, we strongly
advise you to report them immediately to our HR department at px@innova. Additionally, please
exercise caution and verify the authenticity of any requests before disclosing personal and confidential
information, including bank account details
.
About Innovaccer
Innovaccer Inc. is the data platform that accelerates innovation. The Innovaccer platform unifies patient data
across systems and care settings and empowers healthcare organizations with scalable, modern applications
that improve clinical, financial, operational, and experiential outcomes. Innovaccer’s EHR-agnostic solutions
have been deployed across more than 1,600 hospitals and clinics in the US, enabling care delivery
transformation for more than 96,000 clinicians, and helping providers work collaboratively with payers and life
sciences companies. Innovaccer has helped its customers unify health records for more than 54 million people
and generate over $1.5 billion in cumulative cost savings. The Innovaccer platform is the #1 rated
Best-in-KLAS data and analytics platform by KLAS, and the #1 rated population health technology platform by
Black Book. For more information, please visit innovaccer.com.
Check us out on YouTube, Glassdoor, LinkedIn, and innovaccer.com
SAP CI SF – Cloud Integration.
Analyze, plan, design, develop, and implement the SAP SF solutions to meet strategic, usability, performance, reliability, control, and security requirements of various modules in SF . Requires good knowledge in areas of core HR, EC, CPI, Groovy and other SF modules. Must be innovative.
Work you’ll do
- Be the main point of contact and handle the design, development and delivery of the project.
- Support the Client Cloud Integration along with SuccessFactors applications
- Developing custom Iflow, Groovy Script, XSLT Mapping, and different Pallet Functions.
- Good hands-on working with different Adapter such as SuccessFactors, SOAP, SFTP, OData, HTTP, Process Direct, IDoc etc.
- Work with team members and Product Owners to analyze, recommend, plan, design, develop, and implement solutions to meet strategic, usability, performance, reliability, control, and security requirements
- Support and coordinate the efforts of Subject Matter Experts, Development, Quality Assurance, Usability, Training, Transport Management, and other internal resources for the successful implementation of system enhancements and fixes
- Perform SAP CI Development, configuration as required and have good knowledge on best practice guideline.
- Understand user requirements and create functional specifications with the required details.
- Act as primary liaison between business and technical resources to effectively communicate business requirements into high quality business solutions
- Interact with development team on a regular basis - suggest and implement innovative ideas and solutions; ensure process adherence.
- Communicate effectively with clients and project team to ensure the requirements are met and recommend better solutions wherever applicable during the project.
- Advance the goals and objectives of ITS by providing cost-efficient, high quality, client-focused solutions, according to established policies, procedures, and processes of the department and Firm
Qualifications
Required:
• 4+ years of experience integration different application using SAP Cloud Integration to include experience in one or more of the following areas:
• Understanding/experience with SSO (single sign-on) solutions, Cloud connector
• Integrating SAP HR and SuccessFactors using SAP cloud Integration
• Understanding of different transport mechanism including Groovy Script, Pallet function and different adapter in CI
• Understanding of data stores and effective Experience with ABAP, Basis, Security, SAP NetWeaver Process Integration (PI), Portal, Cloud Integration
• Working experience of integrating on premises and cloud applications using SAP CI
• Worked on different types of project such as migration, support, implementation and roll out.
Preferred:
• Minimum of 2 Full Life-cycle implementations of SAP SuccessFactors, from planning to configuration through go-live
• Certification in at least Cloud integration or one SuccessFactors module
• Bachelor’s degree strongly preferred
• Strong verbal and written communication skills, with an ability to express complex business concepts in non-technical terms.
• Customer focused and be able to effectively communicate with a variety of groups
• Excellent verbal and written communication skills.
• Strong analytical, problem solving, multi-tasking and interpersonal skills are required.

Position: React JS Developer
Exp: 6-8years
Skills: React, Javascript, Typescript, HTML/CSS, GIT, Frontend Testing, Tools like Cypress.

Current CTC:

- Design, develop and maintain automation framework, system, and functional test suites and contribute to Database platform development
- Test the product for performance, resiliency, security, scalability, and reliability.
- Fix defects identified via testing in the Database platform
- Understand the end-to-end configuration, technical dependencies, code paths, and overall behavioral characteristics of the products you test.
- Analyze and understand existing test coverage and test cases, identifying opportunities for redesign, replacement, reusability, and improvement in efficiency and performance.
- Define and inspire changes to our product with our development engineering team based on feedback from tests and customer issues.
- Develop and contribute to internal and external knowledge bases. Be a champion for our customers.
- Go above and beyond to ensure customers are getting the most out of their investment in the company platform.
You’ll Need
- Sound knowledge of C/C++ and Java programming languages.
- Sound knowledge of JDBC APIs.
- Sound knowledge of Data Structures and concurrent programming.
- Strong troubleshooting and testing skills.
- Sound knowledge of Distributed System Architecture and distributed processing.
- Good in Shell / Python scripting.
- A minimum of five years in SDET or development profile with BS or MS in CS or equivalent technical degree.
- Highly desirable skills
- Knowledge of database internals (concurrent B-tree access, transactions, recovery, query processing).
Nice to have:
- Familiarity with Big Data Ecosystem landscape. Like Kafka, Spark, Presto.
- Familiarity with ORM technologies like Hibernate, Django, etc.

