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Customer Support Generalist - Spanish Speaking
Beyond Pricing
Customer Support Generalist - Spanish Speaking
Beyond Pricing's logo

Customer Support Generalist - Spanish Speaking

at Beyond Pricing

Agency job
via Qrata
1 - 2 yrs
Best in industry
Bengaluru (Bangalore)
Skills
Customer Support
Spanish

About the company we are hiring forHere, we are passionate about helping vacation rental owners and managers


grow their business. Backed by Bessemer Venture Partners, we have grown to the global


leader of short term rental revenue management systems that drive revenue growth. We


attribute our success to our belief that the people are the most important part of a


business, and our commitment to being a fantastic place to work.


It's with that in mind thatit is looking to add a Customer Support Generalist to our


growing team. Working in the CEST time zone and reporting to the Senior Manager of


Global Support, you will have the opportunity to help support our internal teams and


accelerate our growth. We believe in bringing your whole self to work. We are committed to


building a diverse team and embracing an inclusive culture. If you are looking to get in on


the ground floor of a high-growth startup and be a part of a founding team, we’re excited to


chat with you.


Before reading further...


It is passionate about diversity and cultivating our team’s potential. If you’re hungry


for a good opportunity, but don't meet every point in this job description, please apply


anyway!


As our Customer Support Generalist, you’ll be responsible for:


 Supporting our internal Customer Experience Team by fulfilling Partner Requests


 Uploading settings in Bulk for our Partners


 Assisting in Property Management System Migrations


 Adding newly translated articles to our Help Center and updating existing articles


 Collaborating cross-functionally to share and learn from best practices


 Assisting our Customer Success team to prep for Executive Business Reviews


 Assisting our Customer Success team with Booking Reviews


 Providing thoughtful, empathetic, and personalized email communication postimplementation


 Be ready to assist other areas of the business as needed


So what kind of person are we looking for in this role? The person who will be successful


in this role will be:


 Curious: By nature, you have a knack for learning the ins-and-outs of software


 Going: You love going above and for teammates and customers


 Detail Oriented: You have a unique ability to proactively identify and address all


customer concerns and colleague needs with thoroughness and precision.


 Empathetic: You provide thoughtful communication which is the foundation of


strong relationships.


 Outgoing: You are enthusiastic and confident in your ability to quickly connect with


new people


Now that we’ve told you what the job looks like, here are the qualifications we're looking


for in a candidate:


 1+ years of experience working in Customer Support or Service


 Willing and able to work in the CEST Time Zone


 Fluent in Spanish


 Strong communication skill and experience communicating difficult, technical


concepts in a professional and thoughtful way


 An empathetic approach with the ability to understand customer pain points and


genuine desire to help our internal team resolve issues


 A drive to identify creative ways to improve the customer experience and don’t


hesitate to suggest new, out-of-the-box ideas


 The desire to dive into issues and understand what is going on beneath the surface.


You know when something is over your head and are not afraid to ask for help


 Experience balancing multiple tasks and customer needs simultaneously. Ability to


prioritize your workday independently


 Ability to handle working in a fast-paced work environment


 Experience working with software or the ability to learn a wide variety of tools.


 Clear, concise, and effective written and oral communication skills.


 Familiarity with Property Management Systems and/or the vacation rental market


 Advanced Excel knowledge ex. Data matching, Vlookups, etc.


So what can you expect after you apply? Your application will be personally reviewed by a


member of the hiring team and if there is a match in your experience and the role,


you will:


 Have a video conversation with someone on our Recruiting team. This is a high-level


conversation about your experience and interest, but also an opportunity for you to


learn more about us


 Complete a writing assignment


 Meet with our Manager of Global Support for a deeper dive video conversation


 Meet with Director of Special Projects, and Head of Commercial


 Speak with our Co-Founder as a final step

Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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