About the company we are hiring forHere, we are passionate about helping vacation rental owners and managers
grow their business. Backed by Bessemer Venture Partners, we have grown to the global
leader of short term rental revenue management systems that drive revenue growth. We
attribute our success to our belief that the people are the most important part of a
business, and our commitment to being a fantastic place to work.
It's with that in mind thatit is looking to add a Customer Support Generalist to our
growing team. Working in the CEST time zone and reporting to the Senior Manager of
Global Support, you will have the opportunity to help support our internal teams and
accelerate our growth. We believe in bringing your whole self to work. We are committed to
building a diverse team and embracing an inclusive culture. If you are looking to get in on
the ground floor of a high-growth startup and be a part of a founding team, we’re excited to
chat with you.
Before reading further...
It is passionate about diversity and cultivating our team’s potential. If you’re hungry
for a good opportunity, but don't meet every point in this job description, please apply
anyway!
As our Customer Support Generalist, you’ll be responsible for:
Supporting our internal Customer Experience Team by fulfilling Partner Requests
Uploading settings in Bulk for our Partners
Assisting in Property Management System Migrations
Adding newly translated articles to our Help Center and updating existing articles
Collaborating cross-functionally to share and learn from best practices
Assisting our Customer Success team to prep for Executive Business Reviews
Assisting our Customer Success team with Booking Reviews
Providing thoughtful, empathetic, and personalized email communication postimplementation
Be ready to assist other areas of the business as needed
So what kind of person are we looking for in this role? The person who will be successful
in this role will be:
Curious: By nature, you have a knack for learning the ins-and-outs of software
Going: You love going above and for teammates and customers
Detail Oriented: You have a unique ability to proactively identify and address all
customer concerns and colleague needs with thoroughness and precision.
Empathetic: You provide thoughtful communication which is the foundation of
strong relationships.
Outgoing: You are enthusiastic and confident in your ability to quickly connect with
new people
Now that we’ve told you what the job looks like, here are the qualifications we're looking
for in a candidate:
1+ years of experience working in Customer Support or Service
Willing and able to work in the CEST Time Zone
Fluent in Spanish
Strong communication skill and experience communicating difficult, technical
concepts in a professional and thoughtful way
An empathetic approach with the ability to understand customer pain points and
genuine desire to help our internal team resolve issues
A drive to identify creative ways to improve the customer experience and don’t
hesitate to suggest new, out-of-the-box ideas
The desire to dive into issues and understand what is going on beneath the surface.
You know when something is over your head and are not afraid to ask for help
Experience balancing multiple tasks and customer needs simultaneously. Ability to
prioritize your workday independently
Ability to handle working in a fast-paced work environment
Experience working with software or the ability to learn a wide variety of tools.
Clear, concise, and effective written and oral communication skills.
Familiarity with Property Management Systems and/or the vacation rental market
Advanced Excel knowledge ex. Data matching, Vlookups, etc.
So what can you expect after you apply? Your application will be personally reviewed by a
member of the hiring team and if there is a match in your experience and the role,
you will:
Have a video conversation with someone on our Recruiting team. This is a high-level
conversation about your experience and interest, but also an opportunity for you to
learn more about us
Complete a writing assignment
Meet with our Manager of Global Support for a deeper dive video conversation
Meet with Director of Special Projects, and Head of Commercial
Speak with our Co-Founder as a final step
Subodh Popalwar
Software Engineer, Memorres
Similar jobs
HTML/CSSAs a user experience designer (UXD), you would have to create and enhances digital interfaces like websites, apps, and software programs to make the experience more effortless and enjoyable for consumers. Your work helps boost customer satisfaction, build brand loyalty, and ensure that there aren’t any design elements present that might deter potential customers. This includes everything from smooth navigation to enhanced visual appeal and a simplified sign-up or checkout process.
A background in or familiarity with cognitive psychology is a huge plus
Job Description
We are looking for well-qualified candidates with the unique ability to perform well as a UXD and also at a high level as a technology and business manager and leader. You will be directly involved in executing the Company's overall technology & business strategy and implementation.
Our user experience (UX) design expert needs to be a multi-talented jack-of-all-trades who possesses knowledge in the areas of psychology, design and technology. We are looking for a user-experience (UX) designer able to understand our business requirements and any technical limitations, as well as be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mock-ups and prototypes. The UX designer will also be expected to design the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing.
Responsibilities
• Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Facilitate the product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products.
• Design and deliver wireframes, user stories, user journeys, and mock-ups optimized for a wide range of devices and interfaces.
• Identify design problems and devise elegant solutions.
• Make strategic design and user-experience decisions related to core, and new, functions and features.
• Take a user-centered design approach and rapidly test and iterate your designs.
• Collaborate with other team members and stakeholders.
• Ask smart questions, take risks and champion new ideas.
• Evaluating our current website and recommending possible improvements
• Designing user flows to show how customers interact with our site
• Performing split-testing on some of our underperforming pages
• Performing user testing with the product in question
• Creating and implementing surveys for direct customer feedback
• Creating storyboards to reflect a typical customer
• Analyzing usage data and traffic patterns
• Conducting A/B tests to measure customer response
• Reviewing competitors’ products for additional insights
• Making style guides to define UI elements
• Communicating with clients and other stakeholders
Requirements
• Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complete digital environments.
• Expertise in standard UX software such as Sketch, OmniGraffle, Axure, InVision, UXPin, Balsamiq, Framer, and the like is a must. Basic HTML5, CSS3, and JavaScript skills are a plus.
• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
• Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design.
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to iterate designs and solutions efficiently and intelligently.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• A clear understanding of the importance of user-centered design and design thinking.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design implications.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval.
• Be passionate about resolving user pain points through great design.
• Be open to receiving feedback and constructive criticism.
• Be passionate about all things UX and other areas of design and innovation. Research and showcase knowledge in the industry’s latest trends and technologies.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
Javascript- Solid experience in PHP/Frameworks of PHP (Laravel,Codeignitor,etc)
- Excellent knowledge of JavaScript, jQuery
- Experience in working with REST APIs and AJAX
- Good understanding of database design and optimization
- Experience of responsive and mobile-first design platforms like Bootstrap
- Knowledge of version control systems like GIT
- In-depth understanding of Agile development process
Desired Candidate Profile and skill set:
- Minimum 2 years of relevant software development experience.
- Good Knowledge of E-commerce websites and WordPress
- Experience in ReactJs and Redux, React-Native would be a plus
Responsibilities
- Develop a growth strategy focused both on financial gain and customer satisfaction.
- Conduct research to identify new markets and customer needs.
- Arrange business meetings with prospective clients.
- Promote the company’s products/services addressing or predicting clients’ objectives.
- Prepare sales contracts ensuring adherence to law-established rules and guidelines.
- Keep records of sales, revenue, invoices etc.
- Provide trustworthy feedback and after-sales support.
- Build long-term relationships with new and existing customers.
- Develop entry level staff into valuable salespeople.
Behavioural strengths :
- Strong communication skills and confidence
- Strong presentation skills
- Problem solving skills
Experience : * 5-8 Year experience in solar industry (Preferably solar modules, Inverter, Robot Sales)
- B.tech/Mtech/MBA
Job Types: Full-time, Permanent
Google Analytics- Experience in Digital Marketing with a specific focus on Google Ads
- Manage and scale e-commerce campaigns of big brands globally Google Ads certified (preferred)
- Working Proficiency with Google Ads, Google Ads Editor, Google Merchant center
- Working knowledge of various campaign types like Google Search, Google Display, Shopping, and YouTube Ads
- Advanced knowledge of Microsoft excel
- Strategise SEM campaigns and align it against the whole digital marketing strategy Understanding and implementation of funnel approach - measurement of events like add to cart, checkout, etc on websites and also building audiences related to these events
- Tracking and setup of all events through Google Tag Manager
- Analyze data from various other sources (like Google Analytics, Hotjar, etc) and find insights and on how to grow faster
- Creative inputs and AB Testing - strategise on creatives and map them to relevant audiences, test different versions and formats to continually optimize campaigns
- Find new opportunities to grow revenue and sales.
- Build a short-term & long-term Content strategy for company
- Conceptualize content initiatives & design experiments to create unique value proposition for existing and potential members; lead the charter to create programs & new formats.
- Develop content governance guidelines for tone, style, and voice of all content, and ensure they are followed, Oversee writing style and tone for all content
- Manage content projects end-to-end (for app + YouTube) through collaboration with teams across format, creative, marketing, growth, merchandising, etc.
- Analyze data in decision making for content design and market rollout, Track and calculate content ROI
- Work closely with the Marketing & Growth teams to see how content led initiatives can be planned + how we can help take content to our existing potential customers
- Support new initiatives with content and effectively communicate, collaborate with production team to enhance content output and brainstorm on new ideas
Desired Skills:
- 8+ years of experience in content production and strategy
- Should be hands on & should be able to manage teams at the same time
- Should be willing to hustle across various tasks & new initiatives and simultaneously should be able to build SOPs, structure around it all to prepare for scale
- Strong creative/design skills with high attention to detail
- Project management experience is a plus 4
- Knowledge of Lending/ Insurance, relevant industry is a good to have large scale on Videos contents and understanding of what works on SEO is a must.
Write and post technical job descriptions
Source potential candidates on different platforms, like Naukri, cut short, LinkedIn
Parse specialized skills and qualifications to screen IT resumes
Perform pre-screening calls to analyze applicants’ abilities
Interview candidates combining various methods (e.g. structured interviews, technical assessments, and behavioral questions)
Coordinate with IT team leaders to forecast department goals and hiring needs
Craft and send personalized recruiting emails with current job openings to passive candidates
Participate in tech conferences and meetups to network with IT professionals
Compose job offer letters
Onboard new hires
Promote the company’s reputation as a great place to work
Conduct job and task analyses to document job duties and requirements
Job Description:
- Individual Contributor role reporting to Business Development Manager.
- Minimum 1 year of experience from B2B Presales/ Sales/ Business Development/ Customer Service with upselling involved.
- Communication should be above average in both Oral and written with emphasis on vocabulary.
- Should be from international focused companies/teams. Domestic also can be considered if communication is excellent.
Involving Business Development activities for US market
- B2B sales experience (US Market)
- Build and maintain strong client relationships
- Lead Generation
- Cold calling
- Outbound sales experience
- Hard core sale
- Pre- sales / Online Marketing/ Email Marketing
Python
Ruby
JavaJavascript
.NETFull Stack Developer with excellent and strong experience in the design and development of secure and high performing applications/products using MEAN Stack on Cloud-based architecture using DevOps processes.
Roles and Responsibilities
- Developing front end website architecture
- Designing user interactions on web pages
- Developing back end website applications
- Creating servers and databases for functionality
- Ensuring cross-platform optimization for mobile phones.
- Ensuring responsiveness of applications
- Working alongside graphic designers for web design features
- Seeing through a project from conception to finished product.
- Designing and developing APIs
- Meeting both technical and consumer needs
- Staying abreast of developments in web applications and programming languages.
Technical Experience/skills & Qualifications required:
- Degree in Computer Science
- 6 to 8 years of experience in Information Technology with at least 4+ years in MEAN stack development
- Highly experienced with back-end programming languages Ex: Python, Ruby, Java, .NET, JavaScript etc
- Proficient experience using advanced JavaScript libraries and frameworks such as AngularJS, ReactJS, Node JS, KnockoutJS, BackboneJS, etc.
- Development experience for both mobile and desktop.
- Understanding of server-side languages including such-as Jade, EJS, Jinja, etc.
- Experience with cloud message APIs and usage of push notifications
- Experience in development using the DevOps tools like Kubernetes, GitHub, Jenkins
- Experience in developing applications on the cloud platform especially AWS
- Familiarity with database technology such as MySQL, Oracle, and MongoDB
- Understanding and implementation of security and data protection.
- Experience working with JIRA and Gitlab
- Maintain code integrity and organization
- Experience working with graphic designers and converting designs to visual elements.
Other Generic and Behavioural Skills
- Experience in Healthcare domain and HIPAA compliance awareness would be a big plus
- Strong team player and ability to adapt to a dynamic and agile environment
- Design thinking and ability to deliver innovative solutions
- Strong organizational and project management skills
- Excellent verbal communication skills.
- Good problem-solving skills.
- Attention to details
Why should you apply:
- Great opportunity to be a part of booming Healthcare sector and ride the wave
- Big opportunity to work with the leadership team which promotes and encourages innovation-driven thought process and execution
- Opportunity to work with young minds using the latest technologies
- Ability to work in an environment that will enable you to realize ownership with the freedom to learn and deliver a great product
- Fantastic opportunity to grow with the company and achieve great heights of success.
Ability to interact with team members and stakeholders from different cultures within and outside India
JavaWhat you’ll do
- Responsible for providing technical guidance and direction for your team
- Responsible for technical improvements and new feature execution from inception to post launch support
- Mentoring, coaching and grow your team
- Maintaining high morale and motivating teams to go above and beyond
- Participate in cross functional coordination, planning, and reviews with other technical leaders within and outside of Engineering
- Maintaining and fostering our culture by hiring the most qualified candidate
- Continuously held your teams to higher standards. Advocate for technical excellence and helping the teams make good decisions
- Lead process improvement initiatives to improve Engineering as a whole
About You
- Hands-on technical leader
- Self-starter – You require little to no supervision
- Growth-minded – You are curious and enthusiastic to expand your skills
- Ownership– Your team is your business. You are confident, driven, self-motivated and quickly take ownership of your work.
- Multiplier – You are passionate about growing your team and building new leaders
- People Management – You care about your engineers and their career progression. You want to ensure they have the right tools to do their job
- Desire for impact - You are willing to take on more responsibilities as opportunities arise
Requirements:
- BS/MS in Computer Science or Computer Engineering or relevant work experience in lieu of a degree
- 8+ years of experience working in Software Engineering field with 2+ years’ experience line managing, coaching and mentoring Software Engineers
- Fluent in Java and hands on experience with building service-oriented, database driven applications
- Strong background in software design and architecture
- Exceptional experience in building high performing teams
- Experienced setting up processes to improve productivity
- Experience with establishing technical strategy and roadmap, setting measurable goals and metrics for teams
NodeJS (Node.js)Java
C++
Follow CutshortSubodh Popalwar
Software Engineer, Memorres