ZestMoney
https://www.google.comAbout
Connect with the team
Company social profiles
Jobs at ZestMoney
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.
Similar companies
About the company
Math bole toh MathonGo
India's best online learning platform for Math.
About MathOngO
Founded in 2018, MathonGo is an EdTech platform built to make cracking engineering entrance exams easier and more accessible for lakhs of students across India. With high-quality video lectures, practice sheets, crash courses, and test series, we’ve helped students consistently score 99+ percentiles in JEE Main, Advanced, and other competitive exams. Our mission is simple: simplify Math learning and maximize results.
About the Founder
MathonGo is led by Anup Gupta (Anup Sir), a seasoned educator with 14+ years of teaching experience. He has personally mentored thousands of students, helping more than 1,000 to secure IIT ranks. His deep expertise and student-first approach shape everything we build ensuring that the platform is not just about content, but about results that change careers.
Milestones
- Helped multiple students achieve in 99+ percentiles in JEE Main.
- Launched comprehensive crash courses and test series across exams like BITSAT, WBJEE, MHTCET, and COMEDK.
- Built a thriving community of learners who trust MathOngO for quality, affordability, and results.
- Recognized as one of the leading Math-focused EdTech platforms in India.
Jobs
3
About the company
ntain is building Intelligent Blockchains to bring transparency and efficiency to capital market transactions, with an initial focus on asset-backed investments.
Asset-backed investment volumes—including mortgage-backed securities and other financings—have now reached pre-crisis levels. However, since the financial crisis, the only significant change has been an increased compliance burden, with little progress in transparency or operational efficiency.
Between the issuance and ongoing management of these investments, 4–8 intermediaries are typically involved, leading to annual costs exceeding $30B across securitization and other financing processes.
Intain’s platform brings together lenders, issuers, investors, and other stakeholders such as servicers, trustees, and rating agencies onto a shared-data ecosystem.
By combining artificial intelligence with key features of blockchain, Intain enables:
- Seamless data flow with zero reconciliation
- Complete transparency with provenance of assets and data
Diversity & Culture
Committed to diversity in fintech, 50% of Intain’s employees are women. Our teams work in an environment that blends the innovation of a research lab with the agility of a startup.
Leadership & Global Presence:
Founded by a team that includes a leading financial services executive, a securitization banker, an AI researcher, a software entrepreneur, and a blockchain architect, Intain operates from both the US and India.
Jobs
2
About the company
Jobs
2
About the company
OIP Insurtech streamlines insurance operations and optimizes workflows by combining deep industry knowledge with advanced technology. Established in 2012, OIP InsurTech partners with carriers, MGAs, program managers, and TPAs in the US, Canada, and Europe, especially the UK.
With 1,200 professionals serving over 100 clients, we deliver insurance process automation, custom software development, high-quality underwriting services, and skilled tech staff to augment our clients.
While saving time and money is the immediate win, the real game-changer is giving our clients the freedom to grow their books, run their businesses, and focus on what they love. We’re proud to support them on this journey and make a positive impact on the industry!
Jobs
2
About the company
Jobs
9
About the company
Jobs
3
About the company
Jobs
1
About the company
Jobs
1