ZestMoney
https://www.google.comAbout
Connect with the team
Company social profiles
Jobs at ZestMoney
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Roles and Responsibilities
As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.
- Tracking all Customer complaints/escalations in real-time.
- Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
- Coordinate and follow up internally for an end-to-end closure on each complaint handled.
- Proactively escalate cases that are about to breach standard TAT.
- Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
- Liaison with team members and team leads on a regular basis.
- Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
- Adhere to compliance policies.
Required Skills & Experience
- A strong Customer-centric approach.
- Can work under pressure and handle difficult conversations.
- Can understand problems clearly.
- Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
- A team player can coordinate and liaise with internal and other departments seamlessly.
- Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
- Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
- 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.
Preferred Skills
- Background in customer service, escalations/complaints handling, social media handling.
- Experience in email handling, inbound calls.
Similar companies
About the company
At Torero Softwares Ltd, we build next-gen ERP solutions that power businesses in healthcare, pharma, FMCG, distribution, and retail. With 25+ years of expertise and a 3,500+ client base, our flagship product, Medica Ultimate™, helps companies streamline operations, boost efficiency, and stay compliant.
Why Join Us?
🚀 Fast-Growing Tech Company – Work on industry-leading SaaS & ERP solutions
💡 Innovation-Driven – Be part of a team solving real-world business challenges
📈 Career Acceleration – Hands-on learning, mentorship & growth opportunities
📚 Collaborative Culture – Work alongside tech experts in a dynamic environment
Whether in sales, implementation, or customer success, you'll help transform businesses with technology.
📍 Location: Lower Parel, Mumbai
📩 Contact: Simran Jain | ✉ [email protected] | 📞 7666159684 (Call/WhatsApp)
Jobs
2
About the company
Jobs
29
About the company
Averlon is an innovative cloud security company that revolutionizes how organizations approach cybersecurity. Their platform performs deep graph analysis of cloud environments, mapping potential attack paths from code to cloud. By focusing on true risks rather than overwhelming users with alerts, Averlon enables security teams to identify and mitigate real-world threats efficiently.
The company's approach combines panoptic visibility, attack chain analysis, and rapid remediation capabilities. Trusted by leading enterprises, Averlon's solution stands out for its ability to cut through noise, prioritize critical vulnerabilities, and significantly reduce response times. This unique approach allows organizations to gain a clear picture of their security landscape quickly, empowering them to focus on the most impactful security measures in an increasingly complex cloud environment.
Jobs
1
About the company
SponsorCloud is the leading investment syndication and fund management platform, serving thousands of deal sponsors worldwide. Founded in 2016 by Jacob Blackett and Ameet Mehta, the company transforms how investment syndications are managed through its comprehensive suite of products. Their all-in-one platform includes tools for investor management, legal documentation, networking, and administrative support. Built by sponsors for sponsors, SponsorCloud combines industry expertise with cutting-edge technology to deliver user-friendly solutions that streamline every aspect of investment syndication projects, from start to finish.
Jobs
1
About the company
OneSpider Technologies LLP is a leading provider of software and mobile application solutions for the Pharma and FMCG sector. Our products help distributors and retailers streamline operations.
Jobs
3
About the company
Jobs
3
About the company
Mega Style Apartments, based in Melbourne Australia, provides fully-furnished, premium 1 to 4-bedroom apartments accommodation. We let them out to business travellers, families, students and other professionals for short- and mid-term stays, providing a “hotel-like” experience with the space and comfort of a private flat.
Jobs
1
About the company
Jobs
1
About the company
Automate Accounts is a technology-driven company dedicated to building intelligent automation solutions that streamline business operations and boost efficiency. We leverage modern platforms and tools to help businesses transform their workflows with cutting-edge solutions.
Jobs
1
About the company
Jobs
3