Cutshort logo
ZestMoney
ZestMoney cover picture
Founded :
2015
Type :
Product
Size :
100-500
Stage :
Profitable

About

Feline up for a challenge? Help Lucky claim victory in the Doodle Champion Island Games! #GoogleDoodle
Read more

Connect with the team

Profile picture
Pooja Choudhary

Company social profiles

blog

Jobs at ZestMoney

ZestMoney
at ZestMoney
1 recruiter
Pooja  Choudhary
Posted by Pooja Choudhary
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Bengaluru (Bangalore)
0 - 3 yrs
₹3L - ₹4.5L / yr
Customer Success
Customer Retention
Customer Service
Escalation management
Customer Support
+1 more

Roles and Responsibilities

 

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

 

  • Tracking all Customer complaints/escalations in real-time.
  • Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
  • Coordinate and follow up internally for an end-to-end closure on each complaint handled.
  • Proactively escalate cases that are about to breach standard TAT.
  • Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
  • Liaison with team members and team leads on a regular basis.
  • Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
  • Adhere to compliance policies.

 

 

Required Skills & Experience

  • A strong Customer-centric approach.
  • Can work under pressure and handle difficult conversations.
  • Can understand problems clearly.
  • Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
  • A team player can coordinate and liaise with internal and other departments seamlessly.
  • Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
  • Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
  • 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

 

Preferred Skills

 

  • Background in customer service, escalations/complaints handling, social media handling.
  • Experience in email handling, inbound calls.
Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo

Similar companies

Bharat Headhunters cover picture
Bharat Headhunters's logo

Bharat Headhunters

http://www.bharatheadhunters.com
Founded
2008
Type
Services
Size
10-50
Stage
Raised funding

About the company

Bharat Head Hunters is now BHH Technolgies Limited. One of the reputed headhunting companies in the world based out of Bangalore is now also a software product company, India. Estd in the year 2007. Bharat Head Hunters was started by Mr. Bharat, the pioneer in headhunting. Bharat is a passionate Headunter. He says "People with passion towards recruitment can only grow in this domain"​. Bharat Headhunters works with few of the top notch global MNCs. For more details please visit www.bharatheadhunters.com

Jobs

1

Technogise Private Limited cover picture
Technogise Private Limited's logo

Technogise Private Limited

http://technogise.com
Founded
2015
Type
Services
Size
20-100
Stage
Profitable

About the company

We created Technogise with a vision to solve the most critical and strategic problems for a business. And we would do that by delivering technology solutions, which seamlessly adapt to the evolving needs of the business. Over these 8 years, we have grown into a team of 75+ Technogisers - a mix of strategists, problem-solvers, pioneers, visionaries, and innovators. Using a value-driven, goal-oriented, and problem-solving approach of leveraging technology, we craft new-age solutions.

Jobs

2

Inncircles  cover picture
Inncircles 's logo

Inncircles

https://www.inncircles.com/
Founded
2019
Type
Product
Size
100-500
Stage
Profitable

About the company

Inncircles Arena – a Modern Construction Management Platform, is a composed one stop solution for construction management that is highly configurable, easily adaptable, data centric while leveraging advanced artificial intelligence and cloud technologies to ramp up construction company's digital transformation initiatives. It empowers construction teams to go beyond the tactical to strategic. Through the platform, residential, industrial and infrastructure construction companies gain real-time insights into their projects, a unified communication and collaboration space, powerful configuration capabilities to integrate with existing or legacy tools and technologies. Detailed products and solution packages allow for planning, scheduling, assigning, tracking, and analyzing construction work packages from pre-planning stage to handover. Solving Construction Business Challenges through Technology • Work Management: Elevate efficiency and transform project management by scheduling works, tracking progress while gaining real-time insights. • Quality Management: Ensure projects meet the required quality standards by performing regular inspections and issue tracking. • Safety Management: Record and monitor safety incidents in real-time, schedule inspections, and store pertinent safety documentation. • Advanced Work Package (AWP): Build package of works, schedule work packages and monitor progress. • Data and Analytics: Gain profound insights of projects through visually stunning dashboards that bring your data to life. • Mobile Application: Offer mobile accessibility to enable field teams to access information, submit updates, and communicate in real-time, improving overall efficiency. • Integrations: Foster connectivity in the construction eco system with Arenas potent integration capabilities. • Pre-Construction Planning: Drive project planning, budgeting, estimating, bidding, and collaboration during the pre-construction phase. • Procurement: Create procurement packages

Jobs

11

Cinetoons Animation cover picture
Cinetoons Animation's logo

Cinetoons Animation

https://www.cinetoons.com
Founded
2021
Type
Services
Size
20-100
Stage
Profitable

About the company

Jobs

3

Craft My Plate cover picture
Craft My Plate's logo

Craft My Plate

https://craftmyplate.com/
Founded
2023
Type
Product
Size
20-100
Stage
Bootstrapped

About the company

India hosts 25M+ events every year, but ordering food is still a nightmare—unreliable vendors, inconsistent pricing, and no seamless way to book catering. We’re fixing this."

Craft My Plate is a vertically integrated food marketplace where customers can instantly customize menus, place orders, and get it delivered conveniently —without dealing with vendors.

Jobs

11

PLEXO HR Solutions cover picture
PLEXO HR Solutions's logo

PLEXO HR Solutions

https://www.plexohr.com
Founded
2025
Type
Services
Size
0-10
Stage
Bootstrapped

About the company

Jobs

3

Springer Capital cover picture
Springer Capital's logo

Springer Capital

https://www.springer.capital/
Founded
2015
Type
Products & Services
Size
100-1000
Stage
Profitable

About the company

Jobs

13

Founded
Type
Size
Stage

About the company

Jobs

4

Axiom global technologies cover picture
Axiom global technologies's logo

Axiom global technologies

https://axiomglobal.com
Founded
2001
Type
Products & Services
Size
50-200
Stage
Profitable

About the company

Jobs

2

Cyber Identity solutions cover picture
Cyber Identity solutions's logo

Cyber Identity solutions

https://cyberidentitysolutions.com/
Founded
2018
Type
Services
Size
20-100
Stage
Profitable

About the company

Jobs

6

Want to work at ZestMoney?
ZestMoney's logo
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Find more jobs