Cutshort logo
SyndicationPro logo
Customer Support Specialist
Customer Support Specialist
SyndicationPro's logo

Customer Support Specialist

FirstPrinciples Hiring's profile picture
Posted by FirstPrinciples Hiring
1 - 2 yrs
Best in industry
Remote, Bengaluru (Bangalore)
Skills
Customer Support
Technical support
Data migration
Customer Service
Customer Success
Customer Retention
Voice of the customer
Know your customer
Customer Relationship Management (CRM)
Data management
Voice Support

About the Organization

Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM,  SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!

 

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team. 

 

Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets. 

Why this Role

We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles. 

 

Roles and Responsibilities
  • Engage with our clients primarily through email, phone, or our ticketing system
  • Understand client needs and tackle problems
  • Think creatively about technical issues and find ways to change showstoppers into positive ways forward
  • Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
  • Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
  • Keep current on product releases and updates
  • Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
  • Support Customers working with Migration teams on Data Migrations to our Platform.
  • Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
  • Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
     
Desired Candidate Profile
  • A passion for solving problems.
  • A way with words that makes technical topics easy to understand
  • A keen eye for getting to the root cause of an issue
  • A love of helping people
  • An ability to manage multiple needs and keep them all on track
  • A strong ethos towards helping the team win
  • Prior experience in SaaS environments
  • Experience with MS Office and data programs
  • Attention to detail
  • Confidentiality
Expectations from the candidate:
  • Experience in writing professional Emails
  • Experience in handling a high volume of customer queries
  • Must have 1-2 years of prior experience in SAAS environments.
  • Must be comfortable working during night shifts.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About SyndicationPro

Founded :
2018
Type :
Product
Size :
20-100
Stage :
Profitable

About

#1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals! Real Estate Syndicators leverage our platform to manage billions in assets.

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also part of, FirstPrinciples.io, a tech-holding company that starts, acquires, and advises B2B SaaS Companies. FirstPrinciples.io and SyndicationPro.com have a combined strength of over 80+ people across India, U.S, Spain, and Germany.

SyndicationPro.com has been featured by https://in.finance.yahoo.com/news/syndicationpro-establishes-hq-lehi-utah-130600371.html?guccounter=1">Yahoo Finance and https://www.benzinga.com/business/best-crms-for-real-estate-investors/">Benzinga, among other top publications! We also were Finalists in Industry Leading Awards such as https://informaconnect.com/finovate-industry-awards/awards-categories/">Finnovate and https://www.cloud-awards.com/2021-software-awards-shortlist/">2021 SaaS Awards.

Read more

Photos

Company featured pictures

Connect with the team

Profile picture
FirstPrinciples Hiring
Profile picture
Nav Rajput

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

GDS MARKETING
Gds Marketing
Posted by Gds Marketing
Remote only
0 - 10 yrs
₹1.4L - ₹3.6L / yr
Sales
Salesforce
Sales and operations planning
Salesforce Apex
Lead Generation
+1 more

Responsibilities:

  • Develop and execute comprehensive sourcing strategies to identify and qualify potential leads for our sales team.
  • Utilize various research techniques, including online databases, social media, and industry publications, to generate leads.
  • Qualify leads by conducting thorough research and analysis, ensuring they meet our target market criteria.
  • Maintain and update lead databases, ensuring accurate and up-to-date information.
  • Collaborate with the sales team to understand their needs and provide them with qualified leads.
  • Analyze lead generation data to identify trends and areas for improvement.
  • Stay abreast of industry best practices and emerging technologies in lead generation.
  • Contribute to the development and implementation of new lead generation initiatives.
  • Manage and mentor a team of sourcing specialists.

Requirements:

  • Bachelor's degree in marketing, business administration, or a related field.
  • 5+ years of experience in lead generation, preferably in a B2B environment.
  • Proven track record of success in generating high-quality leads.
  • Strong research and analytical skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Experience with lead generation tools and technologies.
  • Ability to work independently and as part of a team.
  • Strong work ethic and a results-oriented mindset.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work with a growing and successful company.
  • Dynamic and fast-paced work environment.
  • Remote work options available.


Read more
Info Datalogy Software Pvt Ltd
Mohini Sharma
Posted by Mohini Sharma
Remote only
0 - 8 yrs
₹1L - ₹10L / yr
Game development
Video game development
Unity
Unity 3D
Augmented reality
+1 more

Role & Responsibilities

 

 

You will communicate with all the team members to establish a pipeline and integrate art assets, taking into account the game roadmap.

You will work closely with the game designers and artists to enable the designers and artists to express their creativity within the game.

You will assist your project lead by providing regular feedback on implementation issues and possible improvements to game design.

You will actively suggest and implement the best solutions in the development process and in the game systems. Also, you will address bugs and other technical issues identified for subsequent release.

You will be responsible for technical documentation.

 

 

Requirements

 

 

At least 1 year of experience with Mobile/Unity3D platform and ecosystem.

Excellent knowledge of programming languages such as C++, C#, React.JS , JAVASCRIPT or Java.

Good knowledge of computer science fundamentals & concepts.

A natural flair for writing well-structured, optimal, and maintainable quality code.

Basic understanding of programming best practices.

Experience on Unity UI and animations.

Exp with Android & iOS game development

Good communication skills.

Familiarity with build systems.

Knowledge of using version control systems like Git.

Experience using debugging and profiling tools.

Passionate about games, especially in playing mobile games.

Read more
Mumbai, Chennai, Pune, Bengaluru (Bangalore)
1 - 7 yrs
₹3L - ₹5L / yr
Field Sales
Business Development
Channel Sales
Direct sales
Promotions
+4 more

Job description

We are looking for young and talented candidates for our Core team at Impact Guru.


Job Responsibilities:

Promotion & Engagement (Mall activities & promotional fundraising)

  • Donor Acquisition and Retention through the Malls, Residential engagement and promotional activities.
  • Donor acquisition from street, High foot fall areas.
  • Regular Donation Validation.
  • Properly issuance of the TEC (Tax Exempt Certificate) under 80G

Qualifications and skills:

  • Good English communication skills
  • Required Exp - Sales, Business development, fundraising, field job
  • Freshers eager to learn are welcomed
  • Strong command over regional language
  • Enthusiastic & extrovert personality
  • MS Office proficient.


Additional Perks:

  • Daily work allowance over and above CTC
  • Performance Incentives over and above target achievement
  • Skill development & training opportunities


Read more
company logo
Agency job
via Futran Solutions by Priya Asolkar
Hyderabad
0 - 1 yrs
₹1L - ₹2L / yr
Recruitment management
Training and Development
Communication Skills
Team Management
Human Resources (HR)

Job Brief:

We are looking for an US HR Specialist to join our team and monitor all Human Resources functions. HR Specialist responsibilities include preparing compensation and benefits packages, setting up company policies and maintaining updated employee records. To be successful in this role, you should have a good understanding of full cycle recruiting and solid knowledge of Human Resources. Ultimately, you will foster a healthy workplace by ensuring our HR procedures run smoothly at all times.


Responsibilities:

• Administer health and life insurance programs

• Implement training and development plans

• Plan quarterly and annual performance review sessions

• Inform employees about additional benefits they’re eligible for (e.g extra vacation days)

• Update employee records with new hire information and/or changes in employment status

• Maintain organizational charts and detailed job descriptions along with salary records

• Forecast hiring needs and ensure recruitment process runs smoothly

• Develop and implement HR policies throughout the organization

• Monitor budgets by department

• Process employees’ queries and respond in a timely manner

• Stay up-to-date and comply with changes in labor legislation


Requirements and Skills:

• Proven work experience as an HR Specialist or HR Generalist

• Good knowledge about Human Resources

• Knowledge of Applicant Tracking Systems

• Solid understanding of labor legislation and payroll process

• Familiarity with full cycle recruiting

• Excellent verbal and written communication skills

• Good problem-solving abilities

• Team management skills

• Bachelors or Masters in Human Resources or relevant field


Knowledge of different types of visas available for individuals seeking to enter the United States, including the purpose for which each visa is intended. 

 

Exp: 0-1 year

Location: Hyderabad (Begumpet)

Shift: 06:30PM to 03:30AM

Mon-Fri (Onsite)

Read more
TODQUEST ENTERPRISES PVT LTD
aluri soujanya
Posted by aluri soujanya
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
1 - 3 yrs
₹2L - ₹4L / yr
Unity 3D
skill iconC#
Augmented reality
Virtual reality (VR)
Game development

We are looking for Unity Game Developer with Good Communication Skills and Knowledge with a minimum of 0.6-2 years of experience.


Ø You will be responsible for planning and implementing game functionality, building the game code, identifying bottlenecks, and ensuring the quality of the finished product.

Ø You may also be required to build patches and install game updates.

Ø Good knowledge of shading and lighting.

Ø Experience in AR/VR is a bonus.

Job Type: Full-time

 

 
 
Read more
Antier Solutions Pvt. Ltd (Antech)
Alka  Verma
Posted by Alka Verma
Mohali
1 - 3 yrs
₹4L - ₹15L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconMongoDB
skill iconExpress

Hiring for Node JS Developer. We Foresee a Blockchain Expert in You!
The best technologists are technology agnostic and that builds a stronger foundation to lead the dynamic trends. Strengthening our trust in the same, we have created an exciting opportunity for MERN Stack developers to learn blockchain and grow with us.
All we are looking for is working experience as a Node JS developer and a keen interest in fintech applications.

As a rapidly growing blockchain company, Antier Solutions is always looking for professionals who have a penchant for new technologies.

Required Candidate profile

Primary Skills: 

  • Strong working knowledge of Typescript, MongoDB, Express
  • Strong proficiency in TypeScript, Javascript including DOM manipulation and the JavaScript object model, ES6
  • Strong understanding of NodeJS fundamentals
  • Knowledge and experience working with PostgreSQL is a major plus
  • Experience with ORM libraries
  • Familiarity with RESTful APIs
  • Experience in troubleshooting and RCA of Production issues Analyze logs in Kibana Elastic Search
  • Knowledge of tools like Git, Github, JIRA, Cucumber, Jasmine, and others that make coding more efficient and easier to share
  • Familiarity of working in either the AWS Cloud or Azure including Docker + Kubernetes based microservice deployment

Secondary Skills:

  • Good communication and design skills Experience in handling teams
  • At least 5+ years of solid back-end software development experience.
  • Ability to understand business requirements and translate them into technical requirements
  • Experience working in an Agile environment

 

Qualification:

  • Good experience as Software Developer
  • Prior experience in a technical leadership or developer position
  • Relevant Team Lead Experience for Minimum of 2 years
  • Back End Developers/ API Web Services Experience Mandatory
  • NodeJS is mandatory
  • One RDBMS and one document database mandatory

 

 

Read more
Australian Client
Australian Client
Agency job
via NDSSG DataSync Pvt Ltd by Hamza Bootwala
Remote only
4 - 7 yrs
₹6L - ₹12L / yr
skill iconJava
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
+4 more
Permanent WFH Full-time Opportunity for a React Native Developer and Node JS Developer.

Shift Timing: 9:00 to 6:00 pm IST OR 8:00 to 5:00 pm IST

Experience Range: 4 to 7 years
Read more
silverlineswap
at silverlineswap
1 recruiter
Reshma Banu
Posted by Reshma Banu
Chennai
2 - 4 yrs
₹5L - ₹5.4L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
Mongoose
skill iconExpress
skill iconJavascript
+4 more
QUALIFICATION
Bachelor's or Master's degree in Computer Science, Information Systems,
or equivalent.
EXPERIENCE – 2 to 5 years
CTC - UPTO 5.4L P.A.
JOB DESCRIPTION
We are looking for a backend developer who will be responsible for designing,
implementing, and supporting a distributed blockchain-based network. Your primary
responsibility will be analysing requirements, designing Blockchain technology around
a certain business model, and the building and launching of a blockchain network. You
will be asked to work on various blockchain technologies like Ethereum (Layer 1 & 2,
i.e Binance Smart Chain ).

● Analytical, results-driven Back-end Developer who will work with team members
to troubleshoot and improve current back-end applications and processes. 
Focused on building a better, more efficient program and creating a better
end-user experience.
● Work closely with Frontend developers to integrate new web features into
our application
● Strong understanding of the web development cycle and programming
techniques and tools.
● Strong communication and presentation skills
● Ability to work in a fast-paced environment.
SKILLSET
● Experience with Smart contract development tools
● Strong background in Javascript, Python & Node JS, SQL
● Build new features and products using modern backend tools (Node.js, Mongo,
SQL, GraphQL)
● Hands-on technical exposure in implementing Blockchain technologies
(Ethereum and Hyperledger Familiarity with Hyperledger Fabric and Solidity )
Understanding of Distributed Ledger technology, Blockchain ecosystem and
structure.
● Experience working in an Agile and DevOps environment.
● Knowledge on Mining, Hashing, Elliptic Curve Cryptography(ECC) and P2P
networking Extensive experience with progression of major projects from the
planning stage through to implementation and completion Effective
communicator to all stakeholders and management during project consulting
and analysis. Strong Software development background.
● Experience on Smart contract and Solidity, development tools for Ethereum
(testrpc, geth, Web3, eth_lightwallet, etc.
● Experience in writing smart contracts.
● Good understanding of NFTs and tokens.
● Experience in wallet integration like MetaMask and Coinbase Wallet.
Experience working with decentralized application protocols like DeFi..
Working knowledge of at least one of the Blockchain frameworks such
as Hyperledger Fabric, R3 Corda, Ethereum (Solidity).
● Experience working with large code-bases.
● Proficiency in one or more of the following languages: C++, Go, Solidity,
Rust, Node.js, React.js.
● Strong knowledge of Algorithms and Data Structures.
● Familiarity with Cryptography.
● Familiarity with P2P networks
● Strong knowledge of bitcoin-like blockchains.
● Strong knowledge of concurrency and writing efficient and safe multithreaded
code
● Familiarity with code versioning tools such as Git
Read more
Zolve
at Zolve
3 recruiters
Nirmeeta Ray
Posted by Nirmeeta Ray
Navi Mumbai, Mumbai
2 - 5 yrs
₹3L - ₹6L / yr
Copy Writing
Copy Writer
Creative Writing
Communication Skills
English Proficiency
JOB DESCRIPTION
  • Creating concise, eye-catching, and innovative headlines and body copy.
  • Consistently brainstorming and collaborating with team for new ideas and strategies.
  • Writing a wide variety of topics for multiple platforms (website, social updates, emails, banners, videos, etc)
  • Researching markets and industries to compare and create content that is innovative and original.
  • Performance monitoring and review meetings.

EXPERIENCE and SKILL SET

  • Excellent knowledge of trending strategies on digital networking channels (Facebook, Instagram, LinkedIn, YouTube, twitter etc.)
  • 2 years of experience in creative writing or copywriting/ promotional writing.
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook).
  • Candidate with IT background will be preferred.

 

Read more
Hubilo Softech Private Limited
Sowmya Rani
Posted by Sowmya Rani
Remote only
4 - 10 yrs
₹8L - ₹35L / yr
skill iconReact.js
ReactJS
skill iconRedux/Flux
  • Have 3 - 6 years of experience working in a high speed Product B2B start up doing Full-stack or ReactJS software development
  • Have demonstrated experience in Front-end developer tooling, React js and its core principles
  • Have experience with popular React js workflows (such as Hooks and Redux), React Material UI,Data structure libraries (e.g., Immutable js)and with RESTful APIs
  • Have experience in debugging, problem-solving, and improving application performance. 
  • Are willing to learning new technologies on your own.
  • Have knowledge in best practices for the whole software development cycle (TDD/CI/CD) and agile methodologies.
  • Have good knowledge of version control.
  • Have the ability to use a wide variety of open source technologies and tools. 
  • Have good communication ability and can articulate business needs and translate them into technology solutions. 
● Are able to work directly with business stakeholders and are comfortable with collaboration, reaching across teams, and focusing on business outcomes.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos