Cutshort logo
SyndicationPro logo
Customer Support Specialist
Customer Support Specialist
SyndicationPro's logo

Customer Support Specialist

FirstPrinciples Hiring's profile picture
Posted by FirstPrinciples Hiring
1 - 2 yrs
Best in industry
Remote, Bengaluru (Bangalore)
Skills
Customer Support
Technical support
Data migration
Customer Service
Customer Success
Customer Retention
Voice of the customer
Know your customer
Customer Relationship Management (CRM)
Data management
Voice Support

About the Organization

Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM,  SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!

 

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team. 

 

Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets. 

Why this Role

We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles. 

 

Roles and Responsibilities
  • Engage with our clients primarily through email, phone, or our ticketing system
  • Understand client needs and tackle problems
  • Think creatively about technical issues and find ways to change showstoppers into positive ways forward
  • Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
  • Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
  • Keep current on product releases and updates
  • Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
  • Support Customers working with Migration teams on Data Migrations to our Platform.
  • Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
  • Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
     
Desired Candidate Profile
  • A passion for solving problems.
  • A way with words that makes technical topics easy to understand
  • A keen eye for getting to the root cause of an issue
  • A love of helping people
  • An ability to manage multiple needs and keep them all on track
  • A strong ethos towards helping the team win
  • Prior experience in SaaS environments
  • Experience with MS Office and data programs
  • Attention to detail
  • Confidentiality
Expectations from the candidate:
  • Experience in writing professional Emails
  • Experience in handling a high volume of customer queries
  • Must have 1-2 years of prior experience in SAAS environments.
  • Must be comfortable working during night shifts.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About SyndicationPro

Founded :
2018
Type :
Product
Size :
20-100
Stage :
Profitable

About

#1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals! Real Estate Syndicators leverage our platform to manage billions in assets.

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also part of, FirstPrinciples.io, a tech-holding company that starts, acquires, and advises B2B SaaS Companies. FirstPrinciples.io and SyndicationPro.com have a combined strength of over 80+ people across India, U.S, Spain, and Germany.

SyndicationPro.com has been featured by https://in.finance.yahoo.com/news/syndicationpro-establishes-hq-lehi-utah-130600371.html?guccounter=1">Yahoo Finance and https://www.benzinga.com/business/best-crms-for-real-estate-investors/">Benzinga, among other top publications! We also were Finalists in Industry Leading Awards such as https://informaconnect.com/finovate-industry-awards/awards-categories/">Finnovate and https://www.cloud-awards.com/2021-software-awards-shortlist/">2021 SaaS Awards.

Read more

Photos

Company featured pictures

Connect with the team

Profile picture
FirstPrinciples Hiring
Profile picture
Nav Rajput

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

Boolment Software Development Pvt Ltd
Rinki Tyagi
Posted by Rinki Tyagi
Gurgaon Harnayan
2 - 3 yrs
₹2L - ₹2.4L / yr
Adobe Photoshop
Illustration
skill iconAdobe Illustrator

Position: Graphic Designer 

Department: Graphic Design 

Location: Gurgaon Haryana 

Reports To: Head of Dept. 

Company Overview

At BSDPL we are a dynamic and forward-thinking company known for delivering cutting-edge design solutions that elevate brands and engage audiences. We’re looking for a highly skilled Graphic Designer to join our creative team. This is a fantastic opportunity for an individual with exceptional design talent and experience using the latest industry-standard software and tools.  

Key Responsibilities

  • Create visually engaging graphics for websites, social media, marketing campaigns, brochures, presentations, and other digital/print materials. 
  • Develop design concepts that communicate a clear message and align with brand identity and objectives. 
  • Present design ideas and concepts to the creative team and stakeholders for feedback and refinement. 
  • Utilize the latest industry-standard design software and tools such as Adobe Creative Suite like Illustrator(must), Photoshop(must), InDesign and After Effects (good to have). 
  • Keep up with the latest trends and innovations in design tools and software and apply them to your work. 
  • Collaborate with other designers to maintain consistency in design direction across different platforms and media. 
  • Design a variety of creative assets for digital channels, including website design, social media posts, email templates, display ads, etc. 
  • Produce print-ready designs for marketing materials such as brochures, flyers, posters, banners, and packaging. 
  • Stay updated with current design trends, industry innovations, and emerging design tools. 

Skills

  • Expert knowledge of design software including Adobe Creative Suite (Photoshop, Illustrator, InDesign, After Effects) etc. 
  • Strong experience of typography, color theory, composition, and design principles(must). 
  • Experience designing for both digital and print formats. 
  • Strong attention to detail and ability to maintain consistency across all designs. 
  • Ability to work in a fast-paced environment while managing multiple projects and deadlines. 
  • Strong communication skills to articulate design concepts and ideas clearly to non-design stakeholders. 

Qualifications

  • Education: Graduate in any field (B.A., B.com., BBA, or any other discipline)  
  • Experience: 2+ years of professional graphic design experience. 
  • Certification in design. 
  •  

 

Working Hours

  • Full-time position with 9:30AM to 6:30PM working hours (Mon to Sat) 

 

Note: Final job confirmation process will take a minimum of 15 days after feedback evaluation. 

Read more
Ekam Illam Private Limited
at Ekam Illam Private Limited
2 candid answers
1 product
Vinod KumarSubbaiah
Posted by Vinod KumarSubbaiah
Chennai
8 - 12 yrs
₹30L - ₹40L / yr
skill iconAmazon Web Services (AWS)
Mobile App Development
skill iconJava
skill iconSpring Boot

Lead Java Developer for Chennai based Product Company

 

About the Role

We are looking for a highly experienced Lead Java Developer with 8 to 15 years of expertise in Java development, AWS cloud infrastructure management and product development for 3 products. There is a clear path to leadership role within the organization. If you are not from Chennai, you should be willing to relocate to Chennai.

 

The ideal candidate will have a strong technical background with hands-on experience in Java, Spring Boot, and AWS or other cloud infrastructure management. This role requires a strategic thinker who can drive product vision, align cross-functional teams, and ensure the successful execution of cloud-based solutions, while providing the necessary support to the team in planning, coordination, and execution of various projects, ensuring they are completed on time, within scope, and within budget.

 

Key Responsibilities

  • Manage product road map ensuring alignment with business goals.
  • Collaborate with engineering teams, and the stakeholders to design & develop scalable cloud solutions.
  • Lead product development lifecycle, from ideation to deployment and iteration.
  • Stay updated with industry trends and emerging technologies to drive innovation.
  • Develop technical documentation, user guides, and best practices for cloud infrastructure management.
  • Ensure compliance with security, governance, and best practices in cloud deployments.
  • Act as a liaison between business and technical teams to balance priorities and manage expectations.
  • Conduct research on technical solutions and present findings to the project team.

 

Required Qualifications

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
  • At least 8 to 10 years of experience in product management, & handling multiple projects simultaneously.
  • More than 5 years of hands-on experience in Java, Spring Boot & related technologies.
  • Strong technical background with hands-on experience in AWS OR Azure, OR Google Cloud Platform.
  • Knowledge of cloud infrastructure, networking, security, and scalability best practices.
  • Experience with CI/CD pipelines and DevOps practices.
  • Experience working with google play store, app store, setting up app store accounts and handling deployments.
  • Experience identifying, studying documentation and integrating with third parties for various needs such as identity verification, SMS integration and many such requirements.
  • Proven ability to define product strategy and execute on complex technical roadmaps.
  • Excellent communication skills, with the ability to translate business requirements to user stories.
  • Experience working in Agile/Scrum methodologies.
  • Strong problem-solving skills and the ability to work in a fast-paced environment.

 

Preferred Qualifications

  • Familiarity with monitoring and logging tools such as AWS CloudWatch, or ELK stack.
  • Familiarity and experience with React Native architecture and libraries.
  • Prior experience in a SaaS, PaaS, or cloud-native environment.
  • Certifications such as AWS Certified Solutions Architect, Certified Kubernetes Administrator (CKA), or PMP.

 

Remuneration

  • Base Salary + Annual Performance Bonus (tied to KPIs, roadmap execution, team performance, delivery milestones)
  • Equity/ESOPs - After 1st year of employment, Vesting: 4 years with 1-year cliff

 

Benefits

  • Work-Life Balance & Paid time off
  • Flexible working hours
  • Work-from-home allowance (1–2 days a week or for emergencies)
  • Company sponsored team offsites / retreats
Read more
Reqroots
at Reqroots
7 recruiters
Dhanalakshmi D
Posted by Dhanalakshmi D
Chennai
5 - 8 yrs
₹6L - ₹12L / yr
SAP MM
SAP MM/WM

We are looking for a "SAP MM/WM/EWM" for a Reputed Client @ Permanent Role.

Experience:5-8 Years

Skills:

• Candidate should have a good experience on MM/EWM with S/4 conversion project experience

• Must have done at least 1 S4HANA Implementation project.

• He should independently handle the queries from customer on different phases of the conversion project.

• He also should have the knowledge on different functionalities of conversion like Data Migration, Delta process/Functionality, SAP Fiori adoption

• He also should have good experience on Customer Vendor Integration – CVI Conversion

• Should have knowledge on cross functional module of SD.

• He also should take care of the testing phase on the existing processes and actively involved in addressing the queries from customer

Read more
EnterpriseMinds
at EnterpriseMinds
2 recruiters
Rani Galipalli
Posted by Rani Galipalli
Chennai
4 - 10 yrs
₹4L - ₹15L / yr
RPA
Robotic process automation
SQL
MVC Framework
uipath
+1 more

Description

  • Develop & support Robotic Process Automation (RPA) solutions that add value to DHL Express Functions.
  • Manage the day-to-day activities pertaining to Robotic Process Automation (RPA) processes and solutions.
  • Required preparation, update and regular review all relevant RPA documentation for the service line and the supporting/enabling functions
  • Support the team in cultivating culture of continuous improvement and innovation
  • Manage team administrative requirements for the team
  • Designing practical and effective solutions to address improvement opportunities – both cost and performance.
  • Successfully implement RPA initiatives with DHL Express Business Partners
  • Ability to relate to cross-cultural processes and country sensitivities
  • Responsible for process documentations (i.e. process maps)
  • Qualified University Degree holder specializing in IT field (Software Development)
  • At least 4+ years working experience in the Software Development Environment is preferred
  • IT knowledge in software development process is a must
  • Good understanding of IT development process
  • Able to develop tools/solutions using programming language .Net and MSSQL
  • Strong interest in Robotic Process Automation area
  • Hands on experience on .Net Development will be added advantage
  • Hands on experience on RPA tools UiPath,

 

Read more
Give
at Give
2 candid answers
Swati Saxena
Posted by Swati Saxena
Remote only
5 - 10 yrs
₹10L - ₹25L / yr
skill iconPython
skill iconDjango
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
+4 more
Job Description :

The discovery platform at Give is an intelligent information platform for the impact space in India. We deal with large amounts of data that needs to be curated and analysed at scale as well as presented on the platform in order for accurate information to be browsed, searched and consumed quickly and efficiently.

To build this platform, we are looking for top-talent for our engineering team - software engineers, who are competent/experienced and love to continue to code at senior levels.

We value commitment to work over skills or experience.

Requirements :

- 4-10 experience in designing and building software.

- Experience with Django/Python or another OOP language and/or MVC framework

- Good and organised coding skills. This role needs a strong developer

- Experience with Javascript/CSS and frontend frameworks is a plus

- Significant attention to detail is key for this role

- Experience with git

- Interest and experience with data science tools and libraries is a plus

Responsibilities :

- Creating high quality analysis of the data over Python/Django

- Creating relevant models around existing data for efficient search and aggregation

- Create relevant techniques/algorithms to aggregate and analyse data

- Owning tech modules entirely from design to deployment

- Presenting data on the front-end using front-end libraries

- Perform code reviews of peers
Read more
Crevavi
madhuri Waghmare
Posted by madhuri Waghmare
Remote only
2 - 4 yrs
₹8L - ₹10L / yr
skill iconJava
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
+4 more
We are looking for a Java Full Stack developer with relevant experience of 2 to 4 years. Remote Work option is available.
Read more
Disruptive Electronic Accessories Brand
Disruptive Electronic Accessories Brand
Agency job
via Unnati by Astha Bharadwaj
NCR (Delhi | Gurgaon | Noida)
3 - 8 yrs
₹6L - ₹8L / yr
User Experience (UX) Design
Product design
Layout
Brand Management
Planning
+4 more
Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.

Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.

The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
 
As a Creative Head, you will lead a team for product design, graphic design processes to develop product collections and marketing collaterals.
 
What you will do:
  • Hiring, developing and managing the creative team
  • Keeping abreast with current trends, job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
  • Making sure all Visual Management activities are executed and implemented as per the plan and budgets allocated
  • Planning, and designing overall user flow & user experience (UX) for e-store/ mobile app to ensure its creative, innovative and user-friendly
  • Creating appealing and eye-catching visual displays
  • Developing visual design and strategies for new collection/category/ product launch
  • Developing visual strategies for the display of products on the e-store in a way that will enhance the overall user experience (UX)
  • Brainstorming the e-store & Mobile App theme, design ideas, content etc with senior management
  • Making detailed guidelines document to develop the User Interface (UI) for new developments and amendments
  • Providing instructions and working closely with Graphic Designer for making UI designs and creatives
  • Improving social reach & ad engagement and conversion rate.
  • Managing the processes related to video shoots, product shoots, lifestyle shoots etc for social media and websites
  • Setting up and streamlining process for product and marketing designs to result in an overall performance improvement of the team

 

 

What you need to have:

  • Fashion Designing degree from NID or NIFT
  • Creativity and Visualising expert
  • Excellent Team management skills, to hire and train the right talent
  • Have a good knowledge of layouts, graphic fundamentals, typography & limitations of the web
  • Have a strong working knowledge of experience design, brand development, interactive commerce and creative process
  • Possess print and web design capabilities: must know how to work in both media for integrated campaigns
  • Ability to scale up the organisation and revenue
    • At least 2+ yrs. of exp in similar role/ position
Read more
Anther HR Solution
at Anther HR Solution
7 recruiters
Smruti Zende
Posted by Smruti Zende
Remote only
2 - 8 yrs
₹8L - ₹15L / yr
skill iconAngular (2+)
skill iconNodeJS (Node.js)
skill iconHTML/CSS
skill iconJavascript

Skills / Requirements

· Experience: 2-5 years

· Must Have: HTML / CSS / JavaScript

· Must Have: Angular development, Exposure to NodeJs

· Good to Have: Ionic

Essential Job Duties and Responsibilities

· Work with the Project Architects & Business owners to understand requirements

· Create performant, efficient code

· Design and development of features/modules

· Code review, Testing and Deployment

· Manage, Guide and Mentor team resources.

Desired Attributes

· Understanding of good system design, reusable components, extensibility etc.


· Excellent written and spoken communication skills


· Proven working experience in web and server-side programming.

· Experience with any MVC Framework

· Hands on knowledge of any source control Git

· Understanding of web applications including security, session management, and best development practices

· Experience working in an Agile / Scrum development process will be a bonus

· Exposure to testing frameworks for the Unit test, Integration test, and automated testing

Qualification

B.E / B.Tech / M.E / M.Tech in Computer Science or Electronics & Communication / BSC IT / BCA/ MCA.

Employment Type

Full time.

Read more
MYLAS IT PRIVATE LIMITED
Rajeshwari Gunam
Posted by Rajeshwari Gunam
Visakhapatnam
1 - 4 yrs
₹2L - ₹6L / yr
skill icon.NET
ASP.NET MVC
dot net core
  • Proficient in .NET technology preferred (C#) & MS SQL WWF/WCF/WPF.
  • Proficiency in.NET Framework & NET Technology preferred (C#) is necessary.
  • Knowledge and working experience in MS SQL2008,2012,2014
  • Good understanding of object-oriented programming (OOPs).
  • Expertise in designing and working with MVC architecture is necessary.
  • JQuery, AJAX, Bootstrap, Web API
  • Knowledge of security implications of web applications and have experience designing secure
    web applications.
  • Ability to document all development related activities.
  • Provide support for all Technical requirements to include problem identification, reporting, analysis and resolution.
  • To work independently on Entire Architecture Design.
  • Priority will be given having Experience in third Party Integration.
  • Proficient understanding of code versioning tools such as Git / Mercurial / SVN
  • Azure certification(s) of any kind.

DESIRED PROFILE

  • She/he should be enthusiastic in the job role and a good team player.
  • Self-motivated with a passion to code and willing to meet aggressive timelines.
  • Strong Logical ability thinking skills to meet Client Requirements in specified time.

 

Read more
CloudPanel Technologies Pvt Ltd
Sri Nilaya
Posted by Sri Nilaya
Bengaluru (Bangalore)
2 - 5 yrs
₹4L - ₹8L / yr
skill iconReact Native
skill iconReact.js
skill iconHTML/CSS
skill iconjQuery
REACT JS Developer # Front end Developer # 3 to 5 years experience in relevant area Responsibilities # Developing new user-facing features using React.js # Building reusable components and front-end libraries for future use # Translating designs and wire frames into high quality code # Optimizing components for maximum performance across a vast array of web-capable devices and browsers Skills # Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model # Thorough understanding of React.js and its core principles # Experience with popular React.js workflows (such as Flux or Redux) # Experience with data structure libraries #Familiarity with RESTful APIs # Knowledge of modern authorization mechanisms, such as JSON Web Token # Familiarity with modern front-end build pipelines and tools # Experience with common front-end development tools # Ability to understand business requirements and translate them into technical requirements # Familiarity with code versioning tools
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos