Customer Support Specialist

Want to work on exciting GenAI projects for Fortune 500 companies across multiple sectors? Then read on..

About Company:

CSG is a multi-national company having a presence in 20 countries with 1600+ Engineers. Company works with more than 40 Fortune 500 customers such as Sony, Samsung, ABB, Thyssenkrup, Toyota, Mitsubishi and many more.

Job Description:

We are looking for a talented Generative AI Developer to join our dynamic AI/ML team. This position offers an exciting opportunity to leverage cutting-edge Generative AI (GenAI) technologies to drive innovation to solve real world problems. You will be responsible for developing and optimizing GenAI-based applications, implementing advanced techniques like Retrieval-Augmented Generation (RAG), RIG (Retrieval Interleaved Generation), Agentic Frameworks and vector databases. This is a collaborative role where you will work directly with customers cross-functional teams to design, implement, and optimize AI-driven solutions. Exposure to cloud-native AI platforms such as Amazon Bedrock and Microsoft Azure OpenAI is highly desirable.

Key Responsibilities

Generative AI Application Development:

Design, develop, and deploy GenAI-driven applications to address complex industrial challenges.

Implement Retrieval-Augmented Generation (RAG) and Agentic frameworks

Data Management & Optimization:

Design and optimize document chunking strategies tailored to specific datasets and use cases.

Build, manage, and optimize data embeddings for high-performance similarity searches across vector databases.

Collaboration & Integration:

Work closely with data engineers and scientists to integrate AI solutions into existing pipelines.

Collaborate with cross-functional teams to ensure seamless AI implementation.

Cloud & AI Platform Utilization:

Explore and implement best practices for utilizing cloud-native AI platforms, such as Amazon Bedrock and Azure OpenAI, to enhance solution delivery.

Continuous Learning & Innovation:

Stay updated with the latest trends and emerging technologies in the GenAI and AI/ML fields, ensuring our solutions remain cutting-edge.

Requirements:

The ideal candidate will have strong experience in Generative AI technologies, particularly in the areas of RAG, document chunking, and vector database management. They will be able to quickly adapt to evolving AI frameworks and leverage cloud-native platforms to create efficient, scalable solutions. You will be working in a fast-paced and collaborative environment, where innovation and the ability to learn and grow are key to success.

- 3 to 5 years of overall experience in software development, with 3 years focused on AI/ML.

- Minimum 2 years of experience specifically working with Generative AI (GenAI) technologies.

- Python, PySpark and SQL knowledge is necessary for tasks

- Proven ability to work in a collaborative, fast-paced, and innovative environment.

Technical Skills:

- Generative AI Frameworks & Technologies:

- Expertise in Generative AI frameworks, including prompt engineering, fine-tuning, and few-shot learning.

- Familiarity with frameworks such as T5 (Text-to-Text Transfer Transformation), LangChain, Lang Graph, Open-source tech stalk Ollama, Mistral, DeepSeek.

- Strong knowledge of Retrieval-Augmented Generation (RAG) for combining LLMs with external data retrieval systems.

Data Management:

- Experience in designing chunking strategies for different datasets.

- Expertise in data embedding techniques and experience with vector databases like Pinecone, ChromaDB etc

- Programming & AI/ML Libraries:

- Strong programming skills in Python.

- Experience with AI/ML libraries such as TensorFlow, PyTorch, and Hugging Face Transformers.

Cloud Platforms & Integration:

- Familiarity with cloud services for AI/ML workloads (AWS, Azure).

- Experience with API integration for AI services and building scalable applications.

- Certifications (Optional but Desirable):

- Certification in AI/ML (e.g., TensorFlow, AWS Certified Machine Learning Specialty).

- Certification or coursework in Generative AI or related technologies.

Core Responsibilities:

·      Lesson Planning & Delivery: Plan, prepare, and deliver engaging lessons that align with the required curriculum, covering reading, writing, speaking, and listening skills.

·      Language Fundamentals: Instruct students on grammar rules, composition, sentence structure, vocabulary, and pronunciation.

·      Literature & Critical Thinking: Expose students to various forms of literature and guide them in analyzing texts, identifying themes, and developing critical thinking skills.

·      Assessment & Feedback: Create, administer, and grade assignments, homework, and exams to assess student progress. Provide timely and constructive feedback to support learning and improvement.

·      Classroom Management: Foster a positive, safe, and inclusive learning environment with clear behavioral expectations to ensure an effective learning atmosphere.

·      Communication & Collaboration: Maintain open communication with parents, guardians, and colleagues to discuss student performance and needs. Participate in staff meetings and professional development.

·      Individualized Support: Adapt teaching methods and materials to meet diverse student needs, including those with special educational needs or English as a second language (ESL/EAL). 

English Expo" Responsibilities

A teacher involved in an "English Expo" or similar extracurricular event would likely have the following additional duties: 

·      Event Planning: Coordinate and plan the logistics of the expo, which might involve themes, schedules, and required materials.

·      Student Supervision & Guidance: Supervise students in their preparation for the event, such as projects, presentations, or performances.

·      Promotion & Displays: Promote the event and help organize displays of student work to celebrate achievements publicly.

·      Collaboration: Work with other teachers, administrators, and potentially community members to ensure the event's success.

·      Activity Design: Design specific activities or competitions for the expo that enhance English skills in a practical, engaging manner (e.g., spelling bees, debate contests, creative writing showcases). 

Key Skills and Qualifications

·      A bachelor's degree in English or Education (a master's degree is a plus).

·      Relevant teaching certification or license.

·      Strong command of the English language and literature expertise.

·      Excellent communication, organizational, and time management skills.

·      Patience, empathy, and adaptability to work with diverse student populations.

·      Proficiency in using technology and various teaching methodologies. 

Company Description

Rootflo is an innovative AI-driven company transforming finance back offices through advanced revenue intelligence and workflow automation solutions. Specializing in empowering financial institutions, Rootflo partners with leading banks, lending platforms, and insurance companies to revolutionize their operations. Leveraging the power of artificial intelligence, Rootflo provides efficient and intelligent systems that drive business outcomes. The company is dedicated to delivering impactful advancements for modern financial processes.

About the Role

We are looking for a motivated and technically sound Junior Cloud / Infrastructure Engineer with approximately 1 year of hands-on experience in designing, deploying, and managing cloud infrastructure on AWS, GCP, or Azure using Kubernetes. The candidate will work closely with senior engineers to support and maintain scalable, secure, and highly available cloud environments while gaining exposure across the full cloud stack.

Key Responsibilities

Cloud Infrastructure

• Assist in provisioning and managing cloud resources (VMs, storage, networking, databases) on AWS / GCP / Azure in Kubernetes
• Support infrastructure-as-code (IaC) implementation using Terraform
• Monitor cloud resource usage, costs, and performance; raise alerts for anomalies
• Set up log monitoring and other tracking
• Implementing cost optimizations and efficient resource utilisation

Networking & Security

• Configure VPCs, subnets, security groups, IAM roles, and access policies
• Assist in implementing firewalls, SSL/TLS certificates, and VPN connectivity
• Support compliance and security best practices (CIS benchmarks, least privilege)

CI/CD & DevOps Support

• Work with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI, or similar)
• Assist in containerization and orchestration using Docker and Kubernetes (EKS / GKE / AKS)
• Support deployment automation and version control workflows

Monitoring & Incident Response

• Use monitoring tools such as CloudWatch, Stackdriver, Azure Monitor, Grafana, or Datadog
• Respond to infrastructure alerts and assist in root cause analysis (RCA)
• Participate in on-call rotations and incident triage as required

Collaboration

• Work closely with development, QA, and product teams to support release cycles
• Maintain documentation for infrastructure, runbooks, and architecture diagrams
• Participate in code reviews for infrastructure scripts and configurations

Required Skills & Qualifications

Cloud Platforms (Any One Primary)

• AWS: EC2, S3, RDS, Lambda, VPC, IAM, ECS/EKS, CloudWatch, Route 53
• GCP: Compute Engine, GCS, Cloud SQL, GKE, Cloud Functions, VPC, IAM, Stackdriver
• Azure: VMs, Azure Storage, Azure SQL, AKS, Azure Functions, VNet, AAD, Azure Monitor

Infrastructure & Automation

• Hands-on with Terraform and/or CloudFormation / ARM Templates / GCP Deployment Manager
• Proficiency in Linux/Unix system administration
• Scripting skills in Bash, Python, or PowerShell

Containers & DevOps

• Working knowledge of Docker (build, push, run, Compose)
• Basic understanding of Kubernetes concepts (pods, deployments, services, ingress)
• Familiarity with at least one CI/CD tool

Networking Fundamentals

• Understanding of DNS, HTTP/HTTPS, TCP/IP, load balancers, CDNs
• Experience with cloud-native networking (VPCs, peering, NAT gateways)

Soft Skills

• Strong problem-solving ability and attention to detail
• Good written and verbal communication
• Eagerness to learn and adapt in a fast-paced environment

Good to Have

• Cloud certification: AWS Solutions Architect Associate / GCP ACE / Azure AZ-900 or AZ-104
• Experience with GitOps tools like ArgoCD or Flux
• Exposure to service mesh (Istio, Linkerd)
• Knowledge of Ansible or Chef/Puppet for configuration management
• Familiarity with observability tools: Prometheus, Grafana, ELK Stack
• Experience with cost optimization and FinOps practices

UPCRED powers AI-Recommendation on Social Content Creators, helping them discover content monetisation and helping Brands/Businesses explore Influencer Marketing.

The company’s advert platform is powered by artificial intelligence, which is used by businesses for Influencer Discovery, Campaign Management, and Campaign Analytics through UPCRED Pixel Management.

Our technology visions to have one-third of the world's social consumers discover new things through recommendation feeds from their favourite social media creator and which connects advertisers to these audiences to grow their business.

UPCRED Social has long-term partnerships with a variety of digital content creators and has the vision to democratize the social earning for content creators in India.

UPCRED Advert wants to be an all-in-one influencer marketing platform designed to help businesses own their influencer relationships.

Responsibilities:

The React Developer will own and drive web development—including decisions about tools, technologies, and processes - for UPCRED.

This is an incredible opportunity for anyone interested in being a part of a high-performing, fast team with a massive learning curve. Our team moves fast and develops world-class products by pushing the boundaries of React development. If hired, you will be part of UPCRED's in-house Product & Engineering team.

Develop cross-browser & cross platform supported web applications in React which customers love using.

Work with product, design, backend teams to develop features.

Work on bindings and integrations required with react libraries & REST api's.

Plan, estimate, and delivery your project with minimal supervision.

Skills:

2 - 5 years of React experience with some hands-on experience with web application development.

Experience with React Ecosystem (React Router, Styled-components, Server-side rendering, Context API, React Hooks) is strongly preferred.

Experience with state management libraries such as Redux or MobX is a huge plus.

Proficient understanding of cross-browser compatibility issues and ways to work around such issues

Understanding of REST APIs, the document request model, offline storage, state

management.

Experience with Content/Video-based website.

Understanding of Social Video-based web Architecture

HOW?

Apply, and let us know your interest?

UPCRED, that's how we grow, fair and transparent!

Note: Candidates who is having a notice period of more than 45 do not apply

Role & Responsibilities -:

1. Strong knowledge of PHP web frameworks such as Laravel
2. Knowledge of object oriented PHP programming & Restful API
3. Strong knowledge of Akamai CDN, Redis, AWS services
4. Understanding of LAMP and MVC design patterns
5. Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3, JS

framework

1. Knowledge of Payment Gateway
2. Familiarity with MySQL/ PgSQL/ Mongo databases
3. Proficient understanding of code versioning tools, such as Git
4. Understanding accessibility and security compliance
5. Understanding fundamental design principles behind a scalable application.
6. User authentication and authorization between multiple systems, servers, and

environments

Digital Marketing Job Responsibilities:

• Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
• Designs, builds, and maintains our social media presence.
• Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).
• Identifies trends and insights and optimizes spend and performance based on the insights.
• Brainstorms new and creative growth strategies through digital marketing.
• Plans, executes, and measures experiments and conversion tests.
• Collaborates with internal teams to create landing pages and optimize user experience.
• Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
• Identifies critical conversion points and drop off points and optimizes user funnels.
• Collaborates with agencies and other vendor partners.
• Evaluates emerging technologies.
• Provides thought leadership and perspective for adoption where appropriate.

Digital Marketing Qualifications / Skills:

• Creating and maintaining client relationships
• Self-motivated yet customer-focused
• Proficient in marketing research and statistical analysis
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate

Education, Experience, and Licensing Requirements:

• Bachelor’s or master’s degree in marketing or a related field
• Proven working experience in digital marketing, particularly within the industry
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Experience in optimizing landing pages and user funnels
• Experience with A/B and multivariate experiments
• Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.)
• Working knowledge of ad serving tools
• Experience in setting up and optimizing PPC campaigns on all major search engines
• Working knowledge of HTML, CSS, and JavaScript development and constraints