Customer Support Specialist

Job Title : Technical Architect

Experience : 8 to 12+ Years

Location : Trivandrum / Kochi / Remote

Work Mode : Remote flexibility available

Notice Period : Immediate to max 15 days (30 days with negotiation possible)

Summary :

We are looking for a highly skilled Technical Architect with expertise in Java Full Stack development, cloud architecture, and modern frontend frameworks (Angular). This is a client-facing, hands-on leadership role, ideal for technologists who enjoy designing scalable, high-performance, cloud-native enterprise solutions.

🛠 Key Responsibilities :

• Architect scalable and high-performance enterprise applications.
• Hands-on involvement in system design, development, and deployment.
• Guide and mentor development teams in architecture and best practices.
• Collaborate with stakeholders and clients to gather and refine requirements.
• Evaluate tools, processes, and drive strategic technical decisions.
• Design microservices-based solutions deployed over cloud platforms (AWS/Azure/GCP).

✅ Mandatory Skills :

• Backend : Java, Spring Boot, Python
• Frontend : Angular (at least 2 years of recent hands-on experience)
• Cloud : AWS / Azure / GCP
• Architecture : Microservices, EAI, MVC, Enterprise Design Patterns
• Data : SQL / NoSQL, Data Modeling
• Other : Client handling, team mentoring, strong communication skills

➕ Nice to Have Skills :

• Mobile technologies (Native / Hybrid / Cross-platform)
• DevOps & Docker-based deployment
• Application Security (OWASP, PCI DSS)
• TOGAF familiarity
• Test-Driven Development (TDD)
• Analytics / BI / ML / AI exposure
• Domain knowledge in Financial Services or Payments
• 3rd-party integration tools (e.g., MuleSoft, BizTalk)

⚠️ Important Notes :

• Only candidates from outside Hyderabad/Telangana and non-JNTU graduates will be considered.
• Candidates must be serving notice or joinable within 30 days.
• Client-facing experience is mandatory.
• Java Full Stack candidates are highly preferred.

🧭 Interview Process :

1. Technical Assessment
2. Two Rounds – Technical Interviews
3. Final Round

Core skill required:

• Well versed with 30 % Manual and 70 % Automation Testing
• Must have experience in Selinium,Mobile Automation, Java
• Defect tracking and reporting
• Execute Test Plan
• Logging , Analysis and prioritization of defects
• Test case preparation
• Excellent communication and Analytic skills
• Delivering on time with high quality standards

Primary skills:

• 4+ years of experience in Manuel and Automation Testing
• Must have experience in Selinium, Mobile Automation, Type script
• Must have experience in Test Cases and Records( Unit, Regression, Integration & Surface)
• Experience in executing test cases, identification of defects and recording the defects in Defect Tracker
• Should know Test execution as per Test Plan
• Logging, Analysis and Prioritization of Defects

Secondary skills:

• Should know Automated Test scripts
• Should know Build and Release process
• Proven experience of delivering on-time and with quality
• Analyzing and Prioritization of Defects according to severity

If interested kindly share your updated resume on 82008 31681

We are looking for a self driven Sales Development Representative (SDR) responsible for prospecting and generating qualified outbound leads for our Sales Executives. The ideal candidate is results-driven, possesses strong and natural sales talents, and is committed to

creating new business opportunities.It is an individual contributor role wherein you would work with a small but highly competitive and effective team.

Responsibilities:

● Develop a thorough understanding of our product offerings and target segment.

● Prospect, qualify, follow up and educate a high volume of cold leads into prospects through

outbound channels.

● Servicing & qualifying inbound customer inquiries.

● Identifying and developing new sales opportunities.

● Contacting potential customers on LinkedIn, via phone calls and emails.

● Support Sales Executives by prospecting and scheduling qualification meetings and product

demos.

● Maintain a sufficient volume of outbound activities to achieve or exceed your monthly quota

of scheduled demos and qualified opportunities.

Requirements:

● 1 to 3 years of experience as SaaS SDR or BDR in a B2B SaaS/IT Software/IT Products

Company.

● Bachelor's Degree or relevant working experience.

● Highly motivated, driven and self-starting individual.

● Ambitious, result-oriented and has a great attention to detail.

● Strong convincing skills with active listening ability.

● Outstanding written, verbal & presentation skills.

● Must have some experience pursuing mid-market or enterprise customers.

● Have a deep understanding of how to leverage and implement a multi-pronged approach

(calls, emails, Linkedin, social selling, Sales automation tools and more).

Good to have:

● Prior experience using Sales automation and CRM systems.

● Has worked at growth stage startup

● Previous experience in HR-tech Sales.

● Education background of Computer Engineering and MBA

You will get:

● Competitive compensation package and benefits.

● Work closely with founders and be part of a truly amazing team.

● Join a fast-growing startup early, make a difference and enjoy the ride.

Job Purpose

We are looking for an energetic and self-starter software developer to join our product development practice as a Senior Software Engineer (SSE).

You will get to work with some of the best and knowledgeable tech talent in the financial world and you will build next generation digital services and platforms that will lead the transformation goals for our customers. You will work closely with the engineering, UX, product and test automation communities, as part of the agile team, to lead product design and development and to help the Digital Service Product Owner to deliver and maximize value.

You will drive engineering and architecture best practices for writing and encouraging others to write secure code and dev-ops process while getting opportunities for learning new business domain and topics, to work with industry SMEs and to learn new technology and behavioral skills.

Key Responsibilities

As a Full-stack Developer

• 8+ year’s professional experience in enterprise software design and development in an N-tier architecture environment;
• Understanding of 12-factor app framework is highly desirable
• Must have experience building web applications using .NET core 3.x (.NET 5.0 is better), Web API, HTML5, React OR other JS-based frameworks like Angular
• Must have experience with tools such as Jira, Github, Confluence (or other wiki), SonarQube (or similar), OWASP ZAP (or similar) and Snyk (or similar)
• Experience with data visualization libraries /framework like D3js, Plotly, HighCharts etc. will be an advantage
• Must have experience with SOA and Web Service standards (REST & JSON/SOAP & WSDL/WS-I Basic Profile), and IIS
• Understand the business requirements from the product owner(s)
• Design and implement the system from scratch & build enhancements, features request using modern application frameworks using C# and React with .NET Core, Web API, AWS services etc.
• Participate in both development & maintenance tasks
• Independently troubleshoot difficult and complex issues on production and other environments

As a Technical Lead in the pod

• Must have experience of working in an automated CI/CD environment and with fast moving teams using Scrum/Agile; Experience with AWS and other cloud providers is highly desirable
• Must have extensive experience with object oriented design principles. Ability to articulate the pros and cons of design/implementation options
• Participate in design review and peer code review
• Work collaboratively in a global setting, should be eager to learn new technologies
• Responsible for extending and maintaining existing codebase with focus on quality, re-usability, maintainability and consistency
• Coach teams on best practices and architecture design

As member of the Engineering community

• Must have extensive experience with object oriented design principles.
• Ability to articulate the pros and cons of design/implementation options
• Good understanding and knowledge of areas including but not limited to requirement gathering, designing, development, testing, maintenance, quality control etc.
• Stay up-to-date on latest developments in technology
• Learn and share learnings with the community

Behavioral Competencies

• A self-starter, excellent planner and executor and above all, a good team player
• Excellent communication skills and inter-personal skills are a must
• Must have organizational skills, including multi-task capability, priority setting and meeting deadlines
• Ability to build collaborative relationships and effectively leverage networks to mobilize resources
• Liking and initiative to learn business domain is highly desirable
• Likes dynamic and constantly evolving environment and requirements

Who are we?

Founded with the mission to radically accelerate enterprises business transformation, JIFFY.ai’s intelligent platform empowers business users to adapt to change and innovate faster. We strive to create applications with delightful user experiences backed up by automated middle and back office capabilities. The platform employs the cognitive capabilities of no-code-based software development, Intelligent Document Processing, Natural Language Processing, RPA, Machine Learning, intuitive user interfaces and AI along with an overarching human-in-the-loop approach to power the next generation of enterprise applications. Explore further on www.jiffy.ai.

Roles & Responsibilities:

• Analyse process issues and gather related user requirements
• Develop appropriate solutions, primarily using the JIFFY.ai low code platform
• Obtain feedback from users and process stakeholders and implement improvements
• Develop training materials and train users
• Recommend and Develop Common Component development, integrations, and configurations

Educational Qualification: Bachelor's Degree required Degree in Computer Science or Management Information Systems OR equivalent external work experience.

Work Experience and Skills required:

• Good hands-on 3-5 years of experience in Java or similar application development
• Experience in OOPS, Model Driven Development. Knowledge of modern UI Technologies
• Knowledge and experience in any or some of the following disciplines is a very strong plus: REST API, Java, JavaScript, Xpath, CSS, HTML, relational databases, or Kubernetes
• Create Domain Model with associations between different entities along with inheritance concept.
• Implementation of the user roles for application and established application security.

What are the benefits and perks of working at JIFFY.ai?

• Hybrid Work : We have a hybrid working environment
• Programmes tailored for our people - People Development programmes, Appreciation programmes, Leadership & Mentorship programmes, Communication Programmes, Engagement programmes (JoyofJIFFYians)
• Mental & Physical Wellbeing - Free Mental health Platform and monthly Physical fitness workshops and challenges to promote overall wellbeing.
• We appreciate the efforts in bringing in top talents -Our people receive generous monetary benefits for successful referrals as a Referral Bonus.
• Grants- Different allowances and perks are designed to support and benefit JIFFYians.
• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

ORACLE DATABASE ADMINISTRATION

• Building a whole IT network or setting up a PC and access permissions for a new hire, providing technical support the organization’s day-to-day operations. This process involves both hardware and software setup.
• Conducting basic induction IT training of new employee in organization. Also often interaction and timely provide training to end users who may not be familiar with the finer points of IT.
• Responsible for liaising with affected stakeholders, identifying the problem, devising a solution, and implementing that fix.
• Handling updates, upgrades, and other maintenance tasks in both hardware and software areas.
• Providing support by telephonic or skype to the out locations staff and ensuring to fix up the problem within a timeline e.g. VPN issues
• Vendor Management – checking and processing the bills without any error. Also ensuring to be made payment on time for smooth operation in daily work
• Working with IDAM ticketing tool and log/assigning calls and resolving as per priority
• Taking care of AMC/Warranty of all company infrastructure.
• Maintaining Asset Register and keeping record of IT equipment.
• Route problems to internal 2nd and 3rd level IT support staff.

• Troubleshooting & configuring on Microsoft outlook & Web mail.
• Escalating complex problem to supervisor and appropriate support specialists
• Installation, configuration and troubleshooting Local and Network Printers

• Taking care of all other responsibilities assigned from time to time.

• Desktop and Laptops support for troubleshooting of win XP, Win 7, win 8, win 10, ubuntu.
• Installation of servers 2008, 2012.
• Working with  Arc server Backup solution Restoring and Backup wizard.
• Keeping track of all the IT Infra assets with tagging and submitting report to finance team for audit of infrastructure assets.
• Antivirus updating, configuring, schedule scanning.
• Onsite support
• Working with nutanix hypervisor like create new server, configuration new server (memory, storage , cpu , network)    take snapshot, snapshot restore, etc

Responsibilities :

• Manage product milestones, deployment cycles & overall product roadmap 
• Understanding of the threading limitations of AngularJs, reactjs, and multi-process architecture 
• Hands-on experience with cloud technologies like AWS 
• Familiar with various design and architectural patterns 
• Sound knowledge of Databases Postgres is a must including Performance Tuning, Designing and optimized Postgres databases and queries 
• Ability to communicate complex technical concepts to both technical and non-technical audience 
• Understanding of fundamental design principles behind a scalable application 
• At least 3-5 years of experience in consumer product engineering and architecture, with proven track record of architect impactful products in the internal CRMand consumer domain. 
• Proficient understanding of code versioning tools, such as Git 
• Ship great products under stringent deadlines and in the face of ambiguous requirements and changing business priorities 
• Maintain Code Quality, Implement Standards & improve overall understanding

What lands you in this role :

• Exceptional leadership skills and proven experience in shaping team culture
• Strong grasp of full-stack networking, scalable web back-end, and all genres of platforms
• Must have Bachelor degree in computer science from a Tier-1 College
• Multitasking & problem solving approach