About the Organization
Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM, SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!
What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team.
Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets.
Why this Role
We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles.
Roles and Responsibilities
- Engage with our clients primarily through email, phone, or our ticketing system
- Understand client needs and tackle problems
- Think creatively about technical issues and find ways to change showstoppers into positive ways forward
- Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
- Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
- Keep current on product releases and updates
- Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
- Support Customers working with Migration teams on Data Migrations to our Platform.
- Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
- Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
- A passion for solving problems.
- A way with words that makes technical topics easy to understand
- A keen eye for getting to the root cause of an issue
- A love of helping people
- An ability to manage multiple needs and keep them all on track
- A strong ethos towards helping the team win
- Prior experience in SaaS environments
- Experience with MS Office and data programs
- Attention to detail
- Confidentiality
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Experience in writing professional Emails
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Experience in handling a high volume of customer queries
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Must have 1-2 years of prior experience in SAAS environments.
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Must be comfortable working during night shifts.

About SyndicationPro
About
What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also part of, FirstPrinciples.io, a tech-holding company that starts, acquires, and advises B2B SaaS Companies. FirstPrinciples.io and SyndicationPro.com have a combined strength of over 80+ people across India, U.S, Spain, and Germany.
SyndicationPro.com has been featured by https://in.finance.yahoo.com/news/syndicationpro-establishes-hq-lehi-utah-130600371.html?guccounter=1">Yahoo Finance and https://www.benzinga.com/business/best-crms-for-real-estate-investors/">Benzinga, among other top publications! We also were Finalists in Industry Leading Awards such as https://informaconnect.com/finovate-industry-awards/awards-categories/">Finnovate and https://www.cloud-awards.com/2021-software-awards-shortlist/">2021 SaaS Awards.
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Technical Support Engineer, who can assist clients with product issues and help to maintain a high customer retention level. He/She will be responsible for inbound and outbound support tickets from the customer base and addressing customer Technical issues and concerns.
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Manage, maintain, support and troubleshoot the mobile cloud environment and its related mobile devices and suggest adjustments and new system designs for future needs.
Experienced in a tech support role in managing Android, iOS or Windows devices
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Experience on mobile device platforms (Android, iOS, Windows or Mac)
Knowledge on SAAS product support which has a cloud console -preferably in the mobility space
Working experience with Partners & Customers, Voice and Remote support
Worked on log collection and analyzing tools
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Masters India is a GST Suvidha Provider (GSP) appointed by Goods and Services Tax Network (GSTN), a Government of India enterprise. Our mission is to build intuitive software solutions for complex problems faced by businesses across the globe. We are fulfilling our mission by offering tax and financial automation products to enterprises.
We offer advance compliance automation solutions to enterprises that reduce their compliance work, increase work accuracy and improve ease of doing. We help some of the largest companies in the world file billions in taxes.
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- Drive product launches including working with public relations team, executives, and other product management team members.
- Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed.
- Act as a product evangelist to build awareness and understanding.
- Represent the company by visiting customers to solicit feedback on company products and services.
- Develop Product Roadmap and ensure it is achieved.
- Work with SMEs to produce comprehensive documents that can be used by the development team to code and the QA team to write test cases.
What you get : A competitive package and a chance to participate in a life altering business plan that will fundamentally disrupt and change one of the largest industry segments in India and the world.
Job role requirement :
- Must be customer-obsessed, data-first with great communication skills. The candidate should have built/managed at least 1 B2B SaaS Product.
- Proven track record of managing all aspects of a successful product throughout its lifecycle.
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Holistic understanding of development practices and product lifecycle
- Strong problem solving skills and willingness to roll up one's sleeves to get the job
WHY US ?
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You’ll be surrounded by passionate team members.
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Opportunity to experience startup culture.
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You’ll experience true collaboration.
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Your work has a visible impact.
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Opportunities for innovation.
Location: Noida, Sector 63
Employment Type: Permanent
Functional Area: Product Mamagement
Industry: IT
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location : Ahmedabad
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