Customer Support Specialist

at SyndicationPro

DP
Posted by FirstPrinciples Hiring
icon
Remote, Bengaluru (Bangalore)
icon
1 - 2 yrs
icon
Best in industry
icon
Full time
Skills
Customer Support
Technical support
Data migration
Customer Service
Customer Success
Customer Retention
Voice of the customer
Know your customer
Customer Relationship Management (CRM)
Data management
Voice Support

About the Organization

Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM,  SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!

 

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team. 

 

Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets. 

Why this Role

We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles. 

 

Roles and Responsibilities
  • Engage with our clients primarily through email, phone, or our ticketing system
  • Understand client needs and tackle problems
  • Think creatively about technical issues and find ways to change showstoppers into positive ways forward
  • Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
  • Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
  • Keep current on product releases and updates
  • Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
  • Support Customers working with Migration teams on Data Migrations to our Platform.
  • Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
  • Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
     
Desired Candidate Profile
  • A passion for solving problems.
  • A way with words that makes technical topics easy to understand
  • A keen eye for getting to the root cause of an issue
  • A love of helping people
  • An ability to manage multiple needs and keep them all on track
  • A strong ethos towards helping the team win
  • Prior experience in SaaS environments
  • Experience with MS Office and data programs
  • Attention to detail
  • Confidentiality
Expectations from the candidate:
  • Experience in writing professional Emails
  • Experience in handling a high volume of customer queries
  • Must have 1-2 years of prior experience in SAAS environments.
  • Must be comfortable working during night shifts.
Read more

About SyndicationPro

#1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals! Real Estate Syndicators leverage our platform to manage billions in assets.

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also part of, FirstPrinciples.io, a tech-holding company that starts, acquires, and advises B2B SaaS Companies. FirstPrinciples.io and SyndicationPro.com have a combined strength of over 80+ people across India, U.S, Spain, and Germany.

SyndicationPro.com has been featured by Yahoo Finance and Benzinga, among other top publications! We also were Finalists in Industry Leading Awards such as Finnovate and 2021 SaaS Awards.

Read more
Founded
2018
Type
Product
Size
20-100 employees
Stage
Profitable
View full company details
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

Customer Experience Associate - Chat process

at Glint

Founded 2018  •  Services  •  20-100 employees  •  Bootstrapped
Customer Relationship Management (CRM)
Communication Skills
icon
Chennai
icon
0 - 3 yrs
icon
₹3L - ₹5.2L / yr

Glint is India’s first hyperlocal company for autocare based out of Chennai. From providing doorstep car maintenance for our customers till working closely with India’s top unicorns. We’ve created a new category of car services with cutting-edge software and best-in-class operating procedures that enables hassle free car maintenance.


In the upcoming months, we have planned to launch our business in multiple cities in India. And also, are working closely with India’s top unicorns and building our other verticals.The upcoming months will be full of growth and finding the best potentials to grow faster with us. 

 

At Glint, we believe in working in a collaborative environment. We  practice flat hierarchy with more transparency and good flow of information.

We are currently looking for a Customer Experience  Associate, Chennai.

 

Who are you at Glint ?

 

At Glint, you will be the customer champion who helps us to build better relationships with our customers and also play a vital role in building customer experience. 

 

What will you do at Glint?

 

Customer Experience Associate will be the first point of contact to the customer of Glint. The customer experience associate should handle the customer relationship management and helps in retaining the customers in the customer through proper communication and resolution.

 

 

  • Handling customer queries through inbound/outbound chat and phone calls.
  • Exploration and fact finding - Converting business problems into metric driven statements, identifying underlying hypotheses and determining/creating metrics that will accurately represent the problem as well as the solutions.
  • Benchmarking, Insights and recommendations - Consistently keeping an eye on the business metrics and variations in them to:
  • Help stakeholders understand changes in the voice of customers/partners. 
  • Provide RCAs on hits and misses in business performances.
  • Collaboratively work with the operation team. 

 

What we’re looking for:

 

  •  Consistent performer who handles stressful situations and deadline pressures.
  •  Experience of 1 - 3 years of experience in customer support.
  • Also, freshers with good communication and wanted to work in startup 
  • Candidates who have handled the non voice process will be preferred. 
  •  Ability to work in a collaborative environment.
  •  Empathy with a knack for understanding what a customer really needs and why they need it
  •  Bachelor's degree in any discipline.

 

Skills we are looking for: 

 

  • Strong customer engagement skills
  • Strong communication skills 
  • Very strong relationship skills 
  • Good problem solving and analytical skills
  • Demonstrated ability to develop creative solutions
Read more
Job posted by
Saranya Rajan

Customer Success Specialist

at Fieldproxy

Founded 2018  •  Product  •  20-100 employees  •  Raised funding
Customer Relationship Management (CRM)
Customer Success
Customer Acquisition
icon
Chennai
icon
1 - 3 yrs
icon
₹4L - ₹6L / yr

Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.

 

Key responsibilities:

 

  • Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
  • Increase product adoption and customer retention rate

 

What we look for:

 

  • 2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
  • Excellent presentation skills and writing skills
  • Ability to make a quick decision in a lean team
  • Strong communication skill is not expected as it is kept as a default checklist
  • Experience with a SaaS product would be preferred
  • Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
  • Proactive in establishing deeper customer relationships
  • Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
  • Familiar with the CRM tools preferred

 

What we provide in return:

 

  • Competitive salary
  • Opportunity to work in a fast-moving, high growth SaaS company
  • Company-paid Health insurance
  • A great learning experience with high paced growth opportunities
  • Hybrid and friendly work culture with always ready to help attitude colleagues
Read more
Job posted by
Swaroop Vijayakumar

Customer Support Manager

at ProfitBooks Software

Founded 2012  •  Product  •  20-100 employees  •  Bootstrapped
Customer Success
Inside Sales
Presales
Sales Operations
Account Management
Customer Retention
Customer Relationship Management (CRM)
onboarding
icon
Pune
icon
0 - 3 yrs
icon
₹1L - ₹2L / yr
Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills
Read more
Job posted by
Harshal Katre

Customer Care Executive

at Comprehensive Ayurveda Platform

Agency job
via Unnati
Customer Service
Customer Support
Customer Relationship Management (CRM)
International relations
US shift
icon
Gurugram
icon
1 - 3 yrs
icon
₹5L - ₹8L / yr
Do you have the skills to make a mark in the healthcare industry? Read on for more details.
 
Our client is a Delhi based healthcare platform that is dedicated to Ayurveda and provides wellness solutions to its customers that is tailored and fine-tuned to their requirements. They have created a unique balance of Ayurvedic herbs and western medicine to come up with courses and medical advice which will not only rid their patients of the illness but also helps them bring the body back into balance.

Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
 
As a Customer Care Executive, you will be handling queries from international customers on call, email and social media
 
What you will do:
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Serving customers by providing product and service information and resolving product and service problems.
  • Attracting potential customers by answering product and service questions and suggesting information about other products and services.
  • Knowing company's products inside and out so that queries can be handled well
  • Handling queries from international customers on call, email & social media.

 

 

What you need to have:
  • Candidate should be ready to work during night shift (US working time)
  • Experience of providing support to international customers on call or chat process preferred
 
Required Skill Set:
  • Excellent fluency in spoken English
  • Proven work experience of Customer interactions.    
  • Capable of speaking in American accent (preferred)
  • In-dept understanding of customer service practices    
  • Excellent written and verbal communication skills in English
  • Teamwork and motivational skills\Ability to handle multiple tasks, work in a fast- paced environment and meet deadlines.    
  • Should have Good follow up skills    
  • Should be Honest and Self Disciplined 
  • Excellent  Team player and Quick learner       
 
Qualification:
  • Graduate
  • English Hons. (Preferred)    
Read more
Job posted by
Veena Salian
Java
J2EE
Microservices
application support
PL/SQL
Linux/Unix
Technical support
Production support
Remote support
Tech Support
icon
Pune, Chennai, Bengaluru (Bangalore), Noida
icon
4 - 15 yrs
icon
₹7L - ₹30L / yr
  • 4-15 year experience in Application Support
  • Must have good knowledge in Java/J2EE, Microservices, PL/SQL, Unix
  • Good to have knowledge in Agile, JIRA, Splunk, Service Now
  • Good understanding and hands-on experience in Incident, Problem and Change Management
  • Provide technical leadership to the team & contribute in the skill development within team
    Interact with internal teams and client stakeholders to trouble shoot the tickets/incident and manage other support activities
  • Good communications skills are necessary, must be team player and inquisitive.
  • Strong customer service and support focus with a desire to deliver a high-quality service
  • Ability to multi-task, work under pressure and to tight deadlines
  • Flexible in working outside of office business hours at short notice (as required)
  • Should be able to examine the system and identify the areas for Service Improvements & Value adds.
Read more
Job posted by
Surendhar D

Technical Support

at Wishup Technology Pvt Ltd

Founded 2015  •  Products & Services  •  100-1000 employees  •  Raised funding
Technical support
Tech Support
Desktop
Remote support
Remote desktop
Remote Desktop Services
Customer Relationship Management (CRM)
Customer Service
Customer Support
Help desk
Help desk management
Customer Success
Customer Retention
Consultative Selling
Technical sales
Management Information System (MIS)
Project Management
icon
Remote only
icon
2 - 7 yrs
icon
₹4L - ₹7L / yr
This is a 100% remote role (Forever Work from Hime)

Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!

What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.

We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.

Job Profile:
- Prior experience as Technical Support be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone

What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance

You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations

Job Prerequisites:
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work with US time zones

Work Shift (either of the following may be allocated):
- Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
- Mon-Fri, 9:30 p.m. - 6:30 a.m. IST

 
Company Reviews:
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eNg" target="_blank">https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eNg

Social Media Links:
LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/company/wishup-services/
Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/wishupnow/
Twitter - https://twitter.com/wishupnow" target="_blank">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/wishupnow/

Training at Wishup:
https://www.youtube.com/watch?v=6Uolgas0Uj4" target="_blank">https://www.youtube.com/watch?v=6Uolgas0Uj4

Read more
Job posted by
Shikha Gupta

Head - Customer Experience

at Fast Growing Ethnic Wear Brand

Agency job
via Unnati
Customer Relationship Management (CRM)
Customer Service
Customer Retention
customer engagement
icon
NCR (Delhi | Gurgaon | Noida)
icon
6 - 8 yrs
icon
₹15L - ₹20L / yr
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
 
As a Head- Customer Experience, you will be responsible for shaping the overall life cycle for every customer interacting with the brand. You will be expected to drive a customer-first approach across the company, which is also the company’s most important core value. You have to build a competitive advantage for the company pillared on strong customer experience.

What you will do:
  • Defining the brand voice of the company (i.e., the uniformity in selection of words, the attitude and values of the brand while addressing the target audience over different media) in line with the company vision and in collaboration with the management, marketing & branding teams
  • Relaying meaningful and empirical customer insights across teams to constantly enhance the company’s customer experience
  • Driving a passionate, customer-centric culture within the company; partnering cross- functionally and influencing the company’s product roadmap to positively impact customer experience
  • Training and supporting customer experience team members to deliver best in class service by developing proper standards, policies and procedures
  • Setting the customer experience team goals and ensuring that it is in line with Company vision
  • Establishing a consistent, accurate and timely reporting framework on key individual and team metrics
  • Conceptualizing and rolling out the company’s customer experience roadmap on a quarterly, bi-annual and annual horizon
  • Ensuring non- recurrence of customer issues by root cause analysis and elimination of key problems/ issues in the customer life cycle
  • Developing a holistic customer journey and shaping all customer touchpoints: exhibitions, digital and print communication, social media interactions, in order to drive maximize customer satisfaction across all stages of engagement
  • Taking full ownership of key performance indicators relevant to particular stages of customer engagement
  • Discussing and handling complex escalations by coordinating with the company’s legal counsel
  • Identifying the CRM needs of the company and keep making necessary additions to the company’s prowess in terms of software and hardware
  • Working with HR and Management in hiring new members for the team from time to time
  • Regular competitive landscape analysis and staying ahead of the curve
  • Regularly assessing, appraising and training team members and helpng in building organisational capability

 


Candidate Profile:

What you must have:

 
  • Education from Tier 1 B-Schools with 6 to 8 years’ experience
  • Proven Experience in augmenting customer experience and ratings at a company
  • Ability to work independently
  • Prior experience or deep understanding of omni-channel business strategies
  • Strong Understanding or keen interest in technology/ automation
  • Strong interpersonal skills
  • Proven experience in managing teams
  • Excellent written and spoken communication skills
  • Hands on experience in managing teams and getting results
  • Should have worked on integrating a CRM for a company
  • Strong Analytical abilities and an empirical thought process
  • Ability and readiness to work and thrive in an ambiguous and constantly changing
    environment
  • Keen interest and prior experience in building systems and processes from the ground up
  • Deep understanding of business and business metrics
  • Ability to stretch long hours
  • Proactive approach to business problems
    Candidates with prior marketing experience are preferred
  • Excellent problem identification and solving abilities
  • Inquisitive bent of mind
  • Strategic thinking and the ability to make holistic and well-grounded in reality business plans
  • Should exhibit strong leadership abilities
  • Should understand Web Technologies
Read more
Job posted by
Rakhi Gayen

Telesales Executive

at limitless mobility solutions

Founded 2006  •  Products & Services  •  100-1000 employees  •  Profitable
Telesales
Tele caller
Customer Support
Customer Service
Effective communication
English Proficiency
Telecaller
icon
Noida, Greater Noida
icon
0 - 6 yrs
icon
₹2L - ₹5L / yr
We are urgently looking for Freshers or Experienced Tele callers for Noida & Greater Noida location. We Innovative Infratech Solutions Pvt. Ltd. are into Healthcare, Fintech, IT, Display Technology. Currently we are hiring for Telecaller's and Team Leads for our Healthcare (Hearing Aids) domain.

Need only Immediate Joiners

Candidates with Polite, soft-spoken, Fluent English with Excellent communication skills are required. Please stick to our requirement & apply accordingly.

Salary for Tele callers will be 15 to 22K in hand

Team leads with 5+ Yrs. experience will be Max. 35 to 40K in hand

Hurry Up!!!!
Read more
Job posted by
Neha Limitless

Talend developer

at for talend developer

Agency job
via Crewmates
Talend
ETL
Databases
Technical support
icon
Coimbatore
icon
2 - 3 yrs
icon
₹5L - ₹10L / yr
HI PROFESSIONALS,
               We are looking for job for talend developer for reputed company for permanent role in coimbatore.
location:coimbatore
skills;ETL tools,any DB,supporting tool
Experience:2+years
Read more
Job posted by
pavithra pavithra

Customer Support executive

at New Vision

Founded 1990  •  Product  •  20-100 employees  •  Raised funding
Customer Support
Root cause analysis
English Proficiency
icon
Goa
icon
2 - 4 yrs
icon
₹3L - ₹4L / yr

We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.

Essential Duties and Responsibilities:
      • Make sure customer queries are solved quickly with a high degree of satisfaction
      • Handle customer complaints across email, phone, social media, and live chat
      • Maintain and improve customer service SLA’s
      • Look for ways to improve our service quality via root-cause analysis
      • Help build a customer-centric company culture
      • Collaborate closely with our teams

Qualification:
    • Bachelor's Degree
    • Excellent English writing and speaking skills
    • Detail-oriented
    • Active on social media
    • Hindi, Marathi or Kannada language skills a plus
    • A love of photography
Read more
Job posted by
Ravina Prabhu
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at SyndicationPro?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort