Customer Support Specialist

About Analyticsliv:

We are a Google Partner Agency & Google Tag Manager Certified Partner that believes that when the right set of people forms a team they can achieve formidable things. India's Digital industry is going to grow 10-fold in the next 5 years and we intend to play a strong role in that growth. If you think you have the potential to pace up with a fast growth process driven organization, we are waiting to hear from you.

Requirements:

• Bachelor's degree in Marketing or a related business or technology field
• Experience with Google Analytics 4 reporting in depth (default & custom) & Universal Analytics
• Extensive digital expertise including digital measurement and associated data and technology platforms
• In depth knowledge of the Google Analytics KPIs
• Ability to identify data quality issues, navigate multiple data sources, and work to resolve data quality issues.
• Ability to create impactful dashboards using Data Visualization tools
• Experience analysing web analytics data
• Strong analytical skills with high attention to detail
• Excellent verbal and written communication skills

Perks:

• Exposure to global brands and large-scale campaign management.
• Supportive and growth-oriented work culture.
• 5 Days working
• Flexible working hours
• Mediclaim working hours
• Maternity Leave benefits
• Paternity Leave benefits
• Birthday Leave benefits
• Yearly Performance Incentives
• Bereavement Leave 

If you are the kind of person who wants to build content & communication layer around SaaS products that impact millions of users, has a passion for making wordplay work for you and wants to own the content layer in an early stage company, this is the place for you. If you make the cut, we guarantee that you will be given complete autonomy and the right team to hit your metrics.

Responsibilities

• Strategise, develop, and implement content initiatives to educate and grow our beauty professional community.
• Collaborating with team leaders to develop and implement a customer-centric and appealing content strategy.
• To work with the growth team and learn how to increase an audience in a sustainable way.
• Keeping an eye on changing beauty industry trends to ensure that content is topical and relevant.
• Work with our product and technical teams to raise awareness of and adoption of new  product features.
• Control all aspects of campaign optimization, troubleshooting, and reporting, with a focus on scalability and efficiency.
• Use analytics to show the clear impact of all efforts.
• By combining internal and external learnings, create and record best practises and playbooks.

Skills/Experiences:

• 1-2 years of experience in building and engaging a community for a tech startup or business
• Experience in playing an influencer role on social media would be highly preferred
• Demonstrated track record of delivering high-impact solutions in collaborative teams, particularly with designers
• Proven track record of creating high impact outcomes
• Self-starter, comfortable operating in a fast-paced, ever-changing environment.
• Experience in problem solving and tackling problems with a creative mindset.

We are a technology company operating in the media space. We are the pioneers of robot journalism in India. We use the mix of AI-generated and human-edited content, across media formats, be it audio, video or text.

Our key products include India’s first explanatory journalism portal (NewsBytes), a content platform for developers (DevBytes), and a SaaS platform for content creators (YANTRA).

Our B2C media products are consumed by more than 50 million users in a month, while our AI-driven B2B content engine helps companies create text-based content at scale.

The company was started by IIT, IIM Ahmedabad alumni and Cornell University. It has raised institutional financing from well-renowned media-tech VC and a Germany-based media conglomerate.

We are hiring a talented DevOps Engineer with 3+ years of experience to join our team. If you're excited to be part of a winning team, we are a great place to grow your career.

Responsibilities

●       Handle and optimise cloud (servers and CDN)

●       Build monitoring tools for the infrastructure

●       Perform a granular level of analysis and optimise usage

●       Help migrate from a single cloud environment to multi-cloud strategy

●       Monitor threats and explore building a protection layer

●       Develop scripts to automate certain aspects of the deployment process

Requirements and Skills

●       0-2 years of experience as a DevOps Engineer

●       Proficient with AWS and GCP

●       A certification from relevant cloud companies

●       Knowledge of PHP will be an advantage

●       Working knowledge of databases and SQL

Job Description: Backend Developer – Design Qandy

Who are we?

Design Qandy delivers personalised luxury interior design to India’s discerning homeowners and corporates. Led by highly admired luxury brand builders, internationally trained designers, world-class technology professionals and curated teams of turnkey project execution specailists. We seek perfection in design and are committed to bringing back trust and excitement in the design process.

Know more about us on designqandy.com and https://instagram.com/designqandy?igshid=YmMyMTA2M2Y=

Our work culture?

We are a lean team of high performing go-getters, we take ownership in our roles and lead with knowledge. Debates and discussions are an important part of our culture and we encourage people to bring unique perspectives to their conversations. Most importantly, we love solving problems.

Each day is inspiring and we encourage you to apply for this role and experience it for yourself.

What would you be required to do?

·      Write code and tests, build prototypes, solve issues, profile, and analyze bottlenecks

·      Design performance gauging, building robust APIs to support mobile and desktop clients

·      Manage and optimize scalable distributed systems on the cloud

·      Optimization of web applications for performance and scalability

·      Develop automated tests to ensure business needs are met and allow for regression testing

·      Participate in the entire application lifecycle, focusing on coding and debugging

·      Write clean code to develop functional web applications

·      Troubleshoot and debug applications

·      Perform UI tests to optimize performance

·      Manage cutting-edge technologies to improve legacy applications

·      Collaborate with Front-end developers to integrate user-facing elements with server-side logic.

·      Gather and address technical and design requirements

·      Provide training and support to internal teams

·      Build reusable code and libraries for future use

What skills we are looking for?

·      Good communication skill to communicate with stakeholders, project managers, quality assurance teams, Regularly and other developers regarding progress on the long-term technology roadmap

·      Curious and progressive mind to Create and maintain workflows with teams to provide visibility and to ensure workload balance for consistent visual designs

·      Good technical knowledge to Produce quality code, raising the bar for the whole team on quality and speed

·      Through analytical skills to Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives

Skills Needed:

·      PHP Laravel Framework, PHP Design Patterns.

·      Proficient in MySQL, PostgreSQL, MongoDB

·      APIs, REST API, SOAP API, API Security, Open APIs

·      Push Notifications, Laravel Events, Queue, Observers

·      Excellent foundation in computer science, algorithms, and web design

·      Experience writing highly secure web applications

·      Experience with core AWS web-enabling technologies

·      Growth mindset, challenging status quo to find new solutions and out-of-the-box ideas

·      Experience designing RESTful APIs, specifically for mobile apps

·      Computer science degree or equivalent experience

·      Experience leading a team

·      3-6 Years’ experience in back-end development.

- Work with development teams and UI/UX designers to ideate software solutions.

- Design client-side and server-side architecture.

- Build the front-end of applications through appealing visual design.

- Develop and manage well-functioning databases and applications.

- Test software to ensure responsiveness and efficiency.

- Troubleshoot, debug and upgrade software.

- Create security and data protection settings.

- Build features and applications with a mobile responsive design.

- Write technical documentation.

- Excellent verbal communication skills.

- Good problem-solving and logical skills.

Desired Profile:

Experience with web technologies including HTML, CSS, JS, AJAX, Bootstrap, Jquery etc.

- Experience in Web Application Development using PHP/MySQL.

- Knowledge of object-oriented PHP programming.

- Understanding of MySQL databases and their declarative query languages.

-  Responsible for handling a projects using MVC framework CodeIgniter/Laravel.

- Design interchange of data between the server and the client using RESTful/GraphQL.
- Understanding accessibility and security compliance.

- Build efficient, testable & reusable PHP modules in latest version.

- Should have basic knowledge in Scrum and Git.

• Designing monthly, quarterly and yearly digital media strategy in line with the business objective
• Designing end-to-end social media campaigns and strategizing brand building activities
• Developing monthly reports on emerging social media trends that will be submitted to the management and executive teams
• Monitoring the company’s social media accounts and offer constructive interaction with users
• Creating methods for finding and solving online customer reviews
• Analyzing the long-term needs of the company’s social media strategy and offering quarterly reports to the management and executive teams that outline any necessary changes to the digital marketing plan
• Identifying opportunities for partnerships, in terms of social media and required content
• Managing of various social media platforms and the content for the same
• Planning and executing of all communications and media actions on the social media platform
• Creating and managing promotional collateral for establishing and maintaining product branding
• Managing the budget for advertising and promotional items
• Competitor and customer insights analysis (basis the strategies implemented)
• Analysis of sales forecasts and relevant financials and reporting on product sales (basis the strategies implemented)
• Establishing performance specifications, cost and price parameters, market applications and sales estimates

Desired Candidate Profile

• Bachelor’s Degree in Marketing, Communications or related field
• 3+ years’ experience in social media management
• Exceptional multi-tasking skills
• Ability to explain complex social media data in an understandable way
• Strong problem-solving skills
• Knowledge of Facebook’s advertising platform
• Knowledge of influencer marketing and Instagram content creation
• Demonstrable experience leading and managing SEO/ SEM, marketing database, email, social media and/ or display advertising campaigns
• Experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
• Experience in optimizing landing pages and user funnels
• Experience with A/ B and multivariate experiments
• Solid knowledge of website analytics tools (e.g., Google Analytics, Web Trends) and experience in setting up and optimizing Google AdWords campaigns
• Strong analytical skills and data-driven thinking
• Up to date knowledge with the latest trends and best practices in online marketing and measurement
• Prior experience of working in a start-up would be an added advantage

Core Responsibilities:

• Design and build solutions for complex business workflows
• Understanding the user persona and deliver a slick experience
• Take end to end ownership of components and be responsible for the subsystems that you work on from
• design, code, testing, integration, deployment, enhancements, etc.
• Write high-quality code and taking responsibility for their task
• Solve performance bottlenecks
• Mentor junior engineers
• Deliver with quality, on-time in a fast-paced start-up environment

Required Skills:

• Bachelor/Master's in computer science or relevant fields
• 4+ years of relevant experience
• Strong sense of ownership
• Excellent Java and object-oriented development skills
• Experience in building and scaling microservices
• Strong problem-solving skills, technical troubleshooting and diagnosing
• Expected to be a role model for young engineers, have a strong sense of code quality and enforce code
• quality within the team
• Strong knowledge in RDBMS and NOSQL technologies
• Experience in developing backends for enterprise systems like eCommerce / manufacturing / supply chain etc
• Excellent understanding of Debugging performance and optimization techniques
• Experience in Java, Mongo, MySQL, AWS technologies, ELK stack, Spring boot, Kafka
• Experience in developing any large scale Experience in cloud technologies
• Demonstrated ability to deliver in a fast-paced environment

As a PR manager,
you’ll be responsible for developing and maintaining a glowing company image, both offline and online. You will be tasked with developing and organizing marketing activities to increase awareness, cultivate interest, and improve the brand’s reputation. Your projects will be yours to own, as long as they stay in sync with brand guidelines.

Public Relations Industry

This field manages the brand image of individuals and organizations by building a reputation through the media. It does this through promotional activities, campaigns, and media relations.

What to expect from the role

• Hands-on experience in creating innovative campaigns to engage with the public and media.

• Exposure to marketing campaigns and media relations.

• Learning how to organize, multitask and manage time.

• Learn on the job regarding the best practices in public relations.

• Exposure to the field of public relations and its various responsibilities.

Responsibilities

• Develop a public relations strategy, complete with goals and budget.

• Craft and pitch brand stories, across a range of platforms, to promote company presence and improve engagement.

• Create, edit and update promotional material such as brochures, flyers, etc.

• Develop talking points for management and employees, as required.

• Build and maintain relationships with a wide array of media personnel.

• Seek opportunities for sponsorship and advertising.

• Assist with crisis communication as required.

• Prepare a periodic report with recommendations and trends for management.

Requirements

• [2] years of prior experience working in PR.

• Bachelor’s degree in a relevant field preferred.

• Consistent track record of developing and implementing successful campaigns.

• Tech-savvy with a strong online presence on one or more social networks.

• Excellent written and verbal communication skills.

• Experience in handling media relations.

Benefits

StarClinch offers the thrill of working with a young team, the ability to make an immediate impact, and the opportunity to work with a game-changing product that is disrupting the live entertainment business forever. In simple words, StarClinch is India's largest artist booking and discovery platform. We own and execute the entire process from artist shortlist, availability check, negotiation, booking, payment, and escrow.

Our extensive list of models, dance troupe, live bands, photographers, instrumentalists, singers, and performers, serves as a tool to find the best of talents, well suited for any gathering. Our aim is to bridge the gap between a host and an artist, through a secure, cost-effective, and transparent medium, for a successful collaboration. Our office is located in Okhla Phase II, Okhla Industrial Area.

Perks:

• Health + Accidental Insurance

• Free Doctor Consultations

• Exposure to how things work in a startup

• The extensive learning curve in the field

• Informal dress code
• Premium Office and workspace

• Understanding product features, preparing technical documentation.
• Take ownership over project timelines and deliverables.
• Contribute to the design, architecture and build of our Core Platform.
• Help scale the platform and build out new features.
• Design and develop high-volume, low-latency applications for mission-critical systems, delivering high-availability and performance.
• Self-directed, but also work well with other engineers.
• Write well designed, testable, efficient code.
• Anticipate future technical needs and craft plans to realize them, and balance feature development with investments in tech debt reduction.
• The ability to combine speed and quality and that you can achieve both at same time.
• Excited about working for a startup and moving quickly.
• Experience in team handling will be a plus.
• Work with customers for understanding requirements whenever needed.