Customer Support Specialist

at SyndicationPro

Posted by FirstPrinciples Hiring

Remote, Bengaluru (Bangalore)

1 - 2 yrs

Best in industry

Full time

Skills

Customer Support

Technical support

Data migration

Customer Service

Customer Success

Customer Retention

Voice of the customer

Know your customer

Customer Relationship Management (CRM)

Data management

Voice Support

About the Organization

Real Estate Syndicators leverage SyndicationPro to manage billions in real estate assets and thousands of investors. Growing at 17% MoM, SyndicationPro is #1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals!

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also a FirstPrinciples.io Venture Studio Company, giving us the product engineering, growth, and operational backbone in India to scale our team.

Our story has been covered by Bloomberg Business, Yahoo Finance, and several other renowned news outlets.

Why this Role

We are scaling our Customer Support & Success organization and you will have the opportunity to see how the systems and processes are built for an SaaS company that is rapidly scaling. Our Customer Support & Success Team is led by expierened SaaS Operators who can provide you the guidance and mentorship to growth quickly. You will also have the oppurtunity for faster than normal promotion cycles.

Roles and Responsibilities

Engage with our clients primarily through email, phone, or our ticketing system
Understand client needs and tackle problems
Think creatively about technical issues and find ways to change showstoppers into positive ways forward
Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
Keep current on product releases and updates
Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
Support Customers working with Migration teams on Data Migrations to our Platform.
Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.

Desired Candidate Profile

A passion for solving problems.
A way with words that makes technical topics easy to understand
A keen eye for getting to the root cause of an issue
A love of helping people
An ability to manage multiple needs and keep them all on track
A strong ethos towards helping the team win
Prior experience in SaaS environments
Experience with MS Office and data programs
Attention to detail
Confidentiality

Expectations from the candidate:

Experience in writing professional Emails
Experience in handling a high volume of customer queries
Must have 1-2 years of prior experience in SAAS environments.
Must be comfortable working during night shifts.

About SyndicationPro

#1 Platform To Automate Real Estate Fund Raising, Investor Relations, & Close More Deals! Real Estate Syndicators leverage our platform to manage billions in assets.

What makes SyndicationPro unique is that it is cash flow positive while maintaining a healthy growth rate and is backed by seasoned investors and real estate magnates. We are also part of, FirstPrinciples.io, a tech-holding company that starts, acquires, and advises B2B SaaS Companies. FirstPrinciples.io and SyndicationPro.com have a combined strength of over 80+ people across India, U.S, Spain, and Germany.

SyndicationPro.com has been featured by Yahoo Finance and Benzinga, among other top publications! We also were Finalists in Industry Leading Awards such as Finnovate and 2021 SaaS Awards.

Founded

2018

Type

Product

Size

20-100 employees

Stage

Profitable

View full company details

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