Customer Support Specialist

Salary: ₹3.5 LPA( Based on the performance)

Experience: 1–3 Years (ONLY FOR FEMALES)

We are looking for a Technical Trainer skilled in HTML, Java, Python, and AI to conduct technical trainer. The trainer will create learning materials, deliver sessions, assess student performance, and support learners throughout the training. Strong communication skills and the ability to explain technical concepts clearly are essential.

B.Tech./ BE - Computer, IT, Electronics only

Required Skills:

• 3+ year of experience in Development in JAVA technology and springboot
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

Responsibilities

• Build applications using JavaScript frameworks such as React.js, Vue.js or svelte.js

• Build reusable UI components, ensuring that UI code base is scalable and maintainable

• Ensure the technical feasibility of UI/UX designs

• Optimize application for maximum speed and scalability

• Good in writing unit test cases, and can follow test driven development approach

• Participate in user experience design and architecture initiatives

• Collaborate with other team members and stakeholders to ensure smooth delivery and elicit new

requirements

• Perform troubleshooting steps, if any, in the phase of implementation, customization, and

configuration

• Having good debugging skills and proficiency in tool to build next-generation web apps

Mandatory Skills

• Knowledge of Functional and OO JavaScript/ES6

• Built web Applications using HTML5, CSS3, and JavaScript with Frameworks like React.js(Hooks

and context API), Vue.Js and svelte.js

• Basic understanding of Typescript and type language concepts

• Clear fundamental understanding of server-side rendered apps, experience with frameworks like

Next,js or Nuxt.js is the Best

• Good understanding of lib and frameworks like Webpack (4.0), lodash, any charting lib like d3.js or

Victory

• Expertise in using JavaScript state Management libraries such as Redux or Mobx

• Prior experience in building responsive design layouts using a formal framework like Material UI.

• Familiarity with best practices (web security concepts, ensuring browser & device compatibility,

etc.)

• Experience in development and debugging tools for cross-browser issues

• Working knowledge of integrating with RESTful APIs for server-side functionality

• Ability to work well individually and in a group setting, under pressure and deadlines

Requirements

• B.Tech/ B.S. or M.Tech/ M.S. in Computer Science, IT or related field.

• 5-8 years of experience.

Desirable Skills

• Hands-on experience with using Git (handling branching and merging), any DevOps pipeline,

• Experience with Agile methodologies

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Under limited supervision, oversee the design, purchase, installation, and support of network communications and services for customers, including LAN/WAN/SD-WAN services in central and remote offices (requires thorough knowledge of LAN/WAN/SD-WAN systems, networks, and applications).
• Provide technical and procedural direction for the actual implementation of the infrastructure, as well as interface with internal users, development personnel, and other technical staff to understand and meet their requirements.
• Installing, configuring, and supporting network equipment including routers, switches, firewalls, and DNS\DHCP\IPAM solutions.
• Ensures business continuity in the appropriate technology by ensuring systems are configured appropriately in order to optimize performance and to initiate recovery action after system failures.
• Procuring network equipment and managing subcontractors involved with network installation.
• Configuring firewalls, routing, and switching to maximize network efficiency and security.
• Work within a large global team and at times, work after hours and on weekends.
• Work with various networking tools, equipment, and processes.
• Perform third-level support, investigating and addressing faults in the network.
• May be responsible for evaluating current network systems performance and trending.

Qualifications:

• BS/BA degree and/or technical training/certifications (Cisco certifications).
• 5+ years experience in network implementation and operations.
• 5+ years experience working with enterprise Ethernet, VLANs, QoS, routing, switching, and IP addressing.
• Experience working with carrier technologies including MPLS, SDWAN, Ethernet, P2P, and Internet for systems interconnectivity.
• After-hours and weekend work will be required, including participation in the department on-call rotation.
• The candidate needs to be skilled in the analysis, troubleshooting, and resolution of network incidents.
• ITIL familiarization is desired (Incident/Problem/Change/Configuration Management).
• Palo Alto firewall and F5 BigIP load balancer experience.
• BlueCat DNS\DHCP\IPAM experience.
• Experience with Cisco ASR routers and IPSEC tunnels.
• Excellent communication skills and experience effectively communicating with technical and non-technical audiences
• Demonstrated efficient and effective use of problem-solving and task prioritization to solve complex network challenges
• Certificates, Licenses, and Registrations (CCVP, CCNP, CCIE)