Customer Support Specialist

About the Company

We are a well-established engineering and design services organization working on large-scale commercial, residential, and high-rise infrastructure projects. The company delivers end-to-end electrical design solutions and collaborates closely with global clients, architects, and multidisciplinary engineering teams.

Job Summary

We are looking for an experienced Electrical Design Engineer to handle the design and development of electrical systems for commercial buildings, multi-family residential projects, and high-rise developments. The ideal candidate should have strong hands-on experience in electrical design, coordination, and compliance with applicable codes and standards. Since this is a client-facing role, excellent English communication skills are essential for effective collaboration with international stakeholders.

Key Responsibilities

• Design electrical systems including power distribution, lighting, and low-voltage systems
• Prepare electrical schematics, wiring diagrams, panel schedules, and layouts
• Perform load calculations, voltage drop analysis, and short-circuit studies
• Develop detailed electrical drawings using AutoCAD and Revit
• Ensure compliance with relevant electrical codes and safety standards
• Coordinate with architects, structural and mechanical engineers, and project teams
• Support construction activities through technical clarifications and site coordination
• Participate in design reviews and ensure timely project deliverables
• Engage directly with clients, providing clear technical communication and professional interaction throughout project phases

Qualifications & Experience

• Bachelor’s Degree in Electrical Engineering
• 3 to 7 years of experience in electrical design for commercial or residential buildings
• Strong experience in power distribution, lighting design, and low-voltage systems
• Proficiency in AutoCAD and Revit
• Experience working on commercial buildings, multi-family housing, or high-rise projects
• Excellent English communication skills (written and verbal) with proven ability to interact with clients
• Ability to join immediately

Preferred Skills (Good to Have)

• Experience with renewable energy systems (solar, etc.)
• Knowledge of intelligent / smart building systems
• Exposure to international projects is an added advantage

Strong Implementation Specialist / Implementation Engineer / Technical Implementation Associate (Post-Sales SaaS) Profiles

Mandatory (Experience 1): Must have 1+ years of hands-on experience in software/tech Implementation roles within technical B2B SaaS companies, preferably working with global or US-based clients

Mandatory (Experience 2): Must have experience in executing and supporting end-to-end SaaS product implementations, including customer onboarding, workflow & configuration setup, data modeling/data setup, API-based integrations, and go-live support.

Mandatory (Experience 3): Must have strong technical fundamentals — ability to understand data models, debug API workflows, read JSON payloads, write basic SQL queries, and support configuration troubleshooting.

Mandatory (Experience 4): Must have basic hands-on experience writing scripts (preferably JavaScript) for data migration, configuration automation, or workflow customization in SaaS products.

Mandatory (Experience 5): Must have worked in post-sales environments, supporting customer success and delivery after deal closure, ensuring product adoption, accurate setup, and smooth go-live.

Mandatory (Experience 6): Must have experience collaborating cross-functionally with product, engineering, and sales teams to ensure timely resolution of implementation blockers and seamless client onboarding.

Mandatory (Company Type): B2B SaaS startup or growth-stage company

Experience: Experience: 10+ years of experience in software development & project management, with specialization in AI/ML

Qualification: B.E/B.Tech

Location: Pune

Role Overview

We are seeking a Head of AI Center of Excellence to execute our enterprise AI strategy. This role will be responsible for designing and delivering agentic AI systems and production-grade AI solutions, while driving rapid experimentation and pilot-ready proof-of-concepts in a fast-paced environment.

·    Required Qualifications:

• 10+ years of overall software development & management experience with 5+ years of hands-on experience in AI/ML system design and development
• Experience with technical project management; managing a team of AI/ML engineers across multiple projects
• Proven expertise in:
• Agentic AI architectures, LLM-based systems, and orchestration frameworks
• ML/DL model development, training, fine-tuning, and evaluation
• MLOps, model deployment, monitoring, and lifecycle management
• Strong proficiency in Python and modern AI/ML frameworks (e.g., LangGraph, PyTorch, TensorFlow, Hugging Face)
• Experience with cloud platforms and AI services (AWS, Azure, or GCP)
• Demonstrated ability to deliver pilot-ready AI PoCs quickly and effectively

Job Title: Salesforce ServiceMax Administrator

Experience: 6+ Years

Location: Remote

Responsibilities

• Maintain strict change management controls within Salesforce platforms, following structured development practices (Dev, Test, Approval, Production).
• Coordinate with the Salesforce Lead to design, implement changes, and support the Salesforce platform across Sales, Marketing, and Service functions.
• Assist in solution design and implementation of Salesforce configurations based on business requirements.
• Support Salesforce security, governance, and data integrity across the platform.
• Document “as-built” configurations to maintain a comprehensive configuration portfolio.
• Provide end-user production support by resolving business and customer issues while ensuring data accuracy across the system.
• Manage data quality and perform data cleansing activities to ensure integrity within the Salesforce ServiceMax platform.
• Partner with business stakeholders to proactively identify, design, and implement improvements, automations, enhancements, and system customizations to address critical business needs.
• Stay current with Salesforce releases, new features, and best practices, assessing their organizational impact.
• Understand and manage data flows and integrations between Salesforce and other enterprise applications.
• Perform day-to-day Salesforce administration tasks including:

Ø User and license management

Ø Roles, profiles, and permission sets

Ø Workflows and process automation (Process Builder and Flows)

• Provide technical recommendations to address specific business challenges.
• Create and customize objects, fields, page layouts, dashboards, and reports to improve automation and user experience.
• Develop reports and dashboards to support end-user analysis and decision-making.
• Deliver user training and support adoption of Salesforce and ServiceMax applications.

Required Qualifications

• Salesforce Administrator Certification required.
• ServiceMax 101 and ServiceMax 201 certifications required.
• 6+ years of experience as a Salesforce ServiceMax Administrator with strong knowledge of Salesforce best practices.
• Hands-on experience with Salesforce ServiceMax and Service Cloud.
• Experience leading or participating in full-cycle ServiceMax implementations.
• Proven experience designing and implementing solutions within ServiceMax and Salesforce.
• Experience with Salesforce Analytics configuration.
• Strong hands-on experience with Salesforce Flow configuration.
• Experience managing data integrations between enterprise applications (e.g., SAP).

Preferred Qualifications

• Experience with JIRA Projects and Service Management systems.
• Proven experience implementing ServiceMax solutions such as:

Ø Depot Repair

Ø Factory Repair processes

Hands-on experience building:

Ø Service Flow Managers (SFMs)

Ø Inventory Management

Ø Preventative Maintenance

Ø Work Execution

Experience with:

Ø Contracts

Ø Warranties

Ø Entitlements Management

We are looking for a female Personal Assistant to support General Manager in daily administrative and operational task to join our client at Ahmedabad location.The candidate must be willing to travel between Ahmedabad and Udaipur locations. The ideal candidate should have prior experience in document handling, scheduling, communication management, and office administration.

Key Responsibilities:

• Provide administrative and secretarial support to the General Manager.
• Handle and organize important documents, correspondence, and confidential files.
• Manage schedules, appointments, meetings, and travel arrangements.
• Prepare reports, presentations, and meeting notes as required.
• Coordinate with internal departments for smooth office operations.
• Maintain an organized filing system (digital and physical).
• Handle phone calls, emails, and other communications on behalf of the GM.
• Assist in planning and execution of official events and meetings.

Requirements

• Bachelor’s degree in Business Administration in the hotel or hospitality sector or a related field.
• 3–5 years of experience as a Personal Assistant, Executive Assistant, or Administrative Officer.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint) and email correspondence.
• Excellent written and verbal communication skills.
• Ability to handle sensitive information with integrity and discretion.
• Smart personality, confident, and well-groomed.
• Should be comfortable to travel between Ahmedabad and Udaipur locations.

Benefits

• Competitive salary (₹30,000 – ₹40,000 per month).
• Professional and respectful work environment.
• Opportunity to work closely with senior leadership

• Job Location: Ahmedabad, India

Designation: Dotnet Developer

Department: Software

Work Location: Bangalore

Experience: 3 to 7 years

Roles & Responsibilities:

·      Translate application storyboards and use cases into functional applications by understanding the project requirements.

·      Design, build and maintain efficient, reusable, and reliable code.

·      Ensure the best possible performance, quality, and responsiveness of applications.

·      Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.

·      Help maintain code quality, organization, and automatization.

·      Work as a part of agile team by collaborating with the software team.

Eligibility:

·      3 to 7 years of total experience required.

·      Excellent written and verbal communication skill

·      Proficient in C#

·      Proficient in OOPS concepts

·      Proficient in MVC.

·      Proficient in ASP.NET Core 3.1, .Net 5.0

·      Proficient in Angular Or react JS

·      Entity Framework 6 and EF Core

·      Microsoft SQL Server

·      Modern web development with HTML5 and CSS

·      Experience in WebAPI

·      Unit and integration testing with MS Unit or NUnit

·      Strong understanding of object-oriented programming

·      Familiar with various design and architectural patterns

·      Knack for writing clean, readable, and easily maintainable code.

·      Understanding of fundamental design principles for building a scalable application

·      Experience with Agile development using SCRUM methodology.

·      Individual contributor and ability to perform with minimum guidance.

·      Sound knowledge and experience in SOLID principles and industry best practices using Microsoft Technologies is must.

·      Experience in RESTful services

·      Experience in Azure

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.

Job Responsibilities:

• Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
• Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
• A certain degree of creativity, latitude, and problem- solving is required
• Coordinate with cross-functional teams to achieve the
• highest level of customer satisfaction.
• Streamline and expedite operational tasks, including inbound and outbound marketing.
• Follow communication procedures, guidelines, and policies.

REQUIREMENTS

• Experience of 1 year in customer service role handling customer support/technical queries.
• Excellent oral and written communication and people interaction skills.
• Hands-on experience with ticketing software like Freshdesk/Freshchat.
• Good analytical skills with active listening and attention to detail.
• Ability to multi-task, prioritize and manage time effectively.
• Work independently and own the raised matter till closure.
• Work experience in SAAS companies is an added advantage 

Job Description:

• Developing strong relationship with existing clients and develop other opportunities..
• Make cold calls, closing sales and working with the client through the closing process.
• Update and create client proposals.
• Clients Retention, Inbound, Outbound and Upgradation.
• Leading and managing the team.
• Attain meetings with prospect clients as per business requirements.
• Marketing of Company & to bring Business Leads for company.
• Conducting market research to identify new revenue opportunities.
•  

Job Types: Full-time.

Salary: As Per Company Norms

Education: Bachelor’s (required),  Master’s (Preffered)

Location: Indore, Madhya Pradesh (Required)

Best Regards,

 HR Department

Office Add-519, 6th floor,  Onam Plaza, Near  Industry House, AB  Road, Indore, Madhya Pradesh, 452001