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Helpdesk Executive
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Helpdesk Executive

Varnika Rawal's profile picture
Posted by Varnika Rawal
2 - 6 yrs
₹2L - ₹6L / yr
Bengaluru (Bangalore)
Skills
Help desk management
Customer Support
Technical support
Voice processing
Kannnada

 We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities: 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: ● Convincing and negotiation skills. ● Strong written and spoken English communication. ● Ability to work under pressure and deliver results within deadlines. ● Flexibility to work in rotational and night shifts. ● Should be able to manage personal transportation (No travel compensation provided). ● Preferably male candidates. Qualifications: ● Graduate in any discipline. ● 2-4 years of relevant experience in customer service or a related field

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Moveinsync Technology Solutions

Founded :
2009
Type :
Services
Size :
5000+
Stage :
Profitable

About

Founded in 2009 with the idea of bringing technology in the mix for the employee commute space, MoveInSync today is the largest employee transport solution in India. By working continuously on our core values, we have evolved into a company whose track record in terms of safety, reliability, and efficiency remains unmatched.We constantly strive to optimize the whole system and we focus relentlessly on both proactive and reactive safety features. By focusing on technology as well as employees, we have managed to strike the balance between both cost savings and smooth effortless commute for the employee.
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Rupesh Kumar
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Sanjeet Kathuria

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What We're Looking For

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  • High emotional intelligence — you can hold space with a creative director, a tech lead, a talent manager, and an investor in the same afternoon, and bring all four to the same outcome.
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  • Bias for speed — the short-form world moves in days, not quarters, and you keep up.
  • Discretion, integrity, and a deep sense of ownership — you treat the organization's goals as your own.


What You'll Gain

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  • A collaborative, merit-driven culture that celebrates initiative, speed, and bold thinking.
  • Competitive compensation commensurate with experience, including performance-linked incentives.


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4. Good Manager - Each of you should have a good person to report to. Your manager should be facilitator of your success, someone you can look up to, someone that makes you feel excited to come to work and give your best every day!
5. Flat Culture - As we grow, we will no doubt have structure, hierarchy and processes in place. This should not mean slowing down of decision making and most certainly this does not mean hierarchy in communication. You should be able to reach out to anyone in the organization.
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7. Fair, Ethical and High on Integrity - These are foundations of the company. We will be always be ethical, high on integrity and fair to everyone whose life is being touched by MyGate.

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• Work with key stakeholders across business and technology teams to evaluate and prioritize opportunities and develop product strategy
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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