
We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities: 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: ● Convincing and negotiation skills. ● Strong written and spoken English communication. ● Ability to work under pressure and deliver results within deadlines. ● Flexibility to work in rotational and night shifts. ● Should be able to manage personal transportation (No travel compensation provided). ● Preferably male candidates. Qualifications: ● Graduate in any discipline. ● 2-4 years of relevant experience in customer service or a related field

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Company Description
KGISL Institute of Technology is a higher education institution located in Coimbatore, Tamil Nadu, India. As part of the KGISL Campus, the institute is committed to delivering quality education in the field of technology. With a focus on both theoretical and practical learning, KGISL Institute of Technology aims to produce skilled professionals who can meet the demands of the industry.
Role Description
This is a full-time on-site role for an Assistant Professor in the Computer Science and Engineering (CSE) department. Located in Coimbatore, the Assistant Professor will be responsible for teaching undergraduate and graduate courses, guiding student projects, and conducting research. Day-to-day tasks will include preparing lecture materials, evaluating student performance, mentoring students, and participating in faculty meetings. The role also involves contributing to curriculum development and engaging in departmental activities.
Qualifications
Strong knowledge in Computer Science and Engineering subjects.
Experience in teaching at the undergraduate and graduate levels.
Research skills and the ability to guide student projects.
Excellent written and verbal communication skills.
Proficiency in curriculum development and academic assessment.
Master's degree in Computer Science, Engineering, or a related field.
Experience in the use of digital tools and teaching technologies is an advantage.
Commitment to continuous improvement and professional development.
Python. Django Rest Framework experience would be great, but not essential! We prioritise
quality over quantity.
Postgres with InfluxDB, Oracle, MySQL and Redis experience a plus.
Docker, Kubernetes, Helm, OpenShift and associated tooling.
AWS, especially ECS, Lambda, RDS and DynamoDB. Performance and uptime are super
important to us.
The challenge of scaling a global, distributed API to 10,000+ requests per second.
We have SDKs in a bunch of languages, so the more polyglot you are the better.
If you like writing JS and React that would be awesome too.
Responsibilities:
- Develop application modules independently and fix any bugs promptly.
- Perform unit testing for the development work carried out
- Act as a mentor to the junior resources and provide technical guidance.
- Troubleshoot problems and provide solutions.
- Conduct and participate in project planning & scheduling, design discussions, and provide assistance during testing.
- Remain up to date with the modern industry practices involved in designing & developing high-quality software.
- Ability to perform engineering and identify and fix bottlenecks.
Must have
- Must have at least 2 years of experience in MERN Stack development.
- Technical documentation as the requirements of the project.
- Must possess strong analytical skills to be able to break down complex problems into smaller atomic units of work.
- Good knowledge of Express.js, React and JS libraries.
- Clear understanding of JavaScript and Typescript.
- Sound understanding of MVC and design patterns.
- Excellent grasp of data structures and designing and developing ReST APIs.
- Good skills in either RDBMS (e.g. MySQL or PostgreSQL) or NoSQL (MongoDB or equivalent).
- Experience in developing responsive web applications.
- Good communication skills.
- Willingness to learn and adopt new technologies in a short period of time as required by the project.
- Sound understanding of Agile and Scrum methodologies and ability to participate in Sprint ceremonies.
Nice to have:
- Good grasp of UI / UX concepts
- Experience in using Git & VSCode.
- Knowledge of AWS, Azure, CI / CD, Gitflow, shell scripting
- Ability to build/own/maintain a comprehensive set of component libraries for a React JS UI
- Ability to design/develop for cross-browser/device compatibility
We strive to create an environment where differences are not only accepted but greatly valued; where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and a sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organization and helps us thrive.
Job Description
Technical Support Engineer – Elastic Stack
ABOUT US
Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.
RESPONSIBILITIES
· Be the First point of contact for support queries
· Be responsible for solving customer queries and tickets in timely manner.
· Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
· Log monitoring, event monitoring and resolving tickets in defined SLA.
· Apply updates and patches to keep the software up-to-date in line with organizational policies
· Provide support for installation and configuration.
· Monitor and identify areas of performance improvement
· Identify and write scripts for automating support tasks.
· Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.
ESSENTIAL SKILLS
· Hands-On experience and skills in Linux operating system
· Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
· Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
· Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
· Hands-On experience of Linux operating system
· Experience in NoSQL or RDBMS technology is desirable
· Python/Node.js or relevant data processing programming experience is preferred.
· Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
· Knowledge of real-time data collection with various data sources.
Experience in deploying scalable Elastic cluster is desirable
QUALIFICATION AND EXPERIENCE
· 2 -4 years of experience in technical support role.
· At least 2+ years experience working across multi-cultural and geographically distributed teams
· Experience in trouble shooting, maintaining and supporting production setup
· Engineering or equivalent degree
· Ability to interact effectively with customers for problem resolution.
· Sense of urgency and ownership to get problems solved in timely manner
· Attention to details.
· Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.
Location: Bangalore
Experience: Minimum 2 yrs
Package: upto 8 LPA
Job Description :
| Hands-on experience with Windows/Linux/Mac OS environments |
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ü Hands-on experience in TFS, FTP and Repositories. |
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ü Hands-on experience in LAN, IP & Subnet. |
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ü Desired knowledge is Active directory and access permissions. |
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ü Working knowledge of office automation products and computer peripherals, like printers and scanners. |
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ü Knowledge of network security practices and anti-virus programs. |
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ü Ability to perform remote troubleshooting and provide clear instructions. |
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ü Desired knowledge in create technical documentation and manuals. |
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ü Desired knowledge in Mail servers and protocols. |
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ü Desired knowledge in Troubleshooting mail clients like outlook, thunderbird etc. |
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ü Desired knowledge in MS office 365 installation & Troubleshooting. |
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ü Desired knowledge in server monitoring & Tools. |
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ü Address user mails/tickets regarding hardware, software and networking. |
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ü Walk customers through installing applications and computer peripherals. |
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ü Ask targeted questions to diagnose problems. |
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ü Guide users with simple, step-by-step instructions. |
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ü Conduct remote troubleshooting. |
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ü Test alternative pathways until you resolve an issue. |
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ü Customize desktop applications to meet user needs. |
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ü Record technical issues and solutions in logs. |
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ü Direct unresolved issues to the next level of support personnel. |
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ü Follow up with clients to ensure their systems are functional. |
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ü Report customer feedback and potential product requests. |
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ü Customer-oriented attitude. |
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ü 1st and 2nd level technical support and analysis of issues reported by the business. |
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ü Ability to multitask and work under high pressure, work both independently, and as a member of the team. |
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ü Analytical thinking and problem solving and multitasking skills. |
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ü Good planning and organizing skills. |
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ü Positive attitude and willingness to work in a global team with different cultures. |
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ü Willingness to travel, also internationally. |
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ü Fluent in English (spoken and written) and Ready to learn National Languages. |
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- Manage relations with existing clients, make client reports and quotations.
- Onboard new clients on our mobile application and maintain a healthy relation with them by catering to every infrastructural material and other requirements
- Set up and conduct business collaboration meetings with companies and our suppliers.
- Identify new avenues of growth, suggesting and building campaigns which can benefit the overall performance of the sales department.
- Convert leads to business with lead generation, customer interaction, and persuasive skills
- Meet weekly, monthly, and annual sales quotas through the successful implementation of sales and marketing strategies and tactics.
- Communicate with various target groups, understanding their needs, maintaining relationships
- Identify sales leads, pitch services to new clients, and maintain a good working relationship with them.
- Work with the internal product and management teams to increase sales opportunities for the organization
Greetings!!
We are hiring for Business Development Manager (BDM) and please find the below details :
CADeploy Engineering Pvt.Ltd (http://www.cadeploy.com/"> www.cadeploy.com ) To give a brief introduction about my Company, we are an emerging MNC Engineering firm with a footprint, serving mid-market and large Organizations in the USA,CANADA,Europe and UK. We provide Mechanical, Civil, Architectural and Structural Engineering solutions in Building Construction, Industrial, Infrastructure, Automotive and Aerospace sectors.
Visit our website http://www.cadeploy.com/">www.cadeploy.com for further details
Job Location : Hyderabad / Gurgaon (WFO)
Shift : Fixed Night Shift
Roles and Responsibilities: To Succeed In This Position, You Must
- Have strong verbal and written communication skills; be able to communicate technical concepts in a clear, constructive, and professional manner to non-technical users
- Have at least 6+ Years in B2B Sales / Outbound Sales Experience in USA / Canada Region .
- Be willing to work in US SHIFTS.
- Possess professional business telephone communication skills, and excellent verbal, written and interpersonal communication skills. Be self-motivated, and have the ability to organize and prioritize work independently with minimal supervision.
Goal-oriented, have the ability to consistently meet or exceed calling and opportunity generation quotas
We are aggressively seeking a sales hunter to join our global team.
- Possess high energy and enthusiasm, and the ability to maintain consistent levels of activity to achieve calling and lead generation quotas.
- Management of End to End Business Development process starting from lead generation to closure.
- Responsible for business development and full sales cycle including deal closures, strong negotiation and account management targeting corporate.
- Achieving quarterly targets and responsible for identification of opportunities, mapping and prospecting them for conversion.
- Tracking competitors movement in the market as a proactive measure so as to retain the existing client base.
- Introducing Project Manager to client and handing over project info to facilitate smooth transitioning of project responsibilities.
- Managing the execution of Project from pre sales client communication to the deployment of project & further Post Sales efforts for repeat business as well as identifying the areas for new business with existing Client.
- Pursuing and maintaining new business relationships.
- Researching actively for potential clients.
- Generating Leads, moving the opportunities through the sales cycle.
- Building a relationship with them over a period of time.
- Keeping the pipeline strong by strong follow up.
- Taking the lead to the closing stages.
If you are interested, kindly share your profiles
BR,
B
(only IT services)
. Responsible for acquiring new clients and figuring out emerging opportunities in the global market.
. Generating Business for Web, Mobile application, & Software designing & development Services, Virtual Reality Projects, etc,
. Experience in writing Proposals, Bidding for .NET Projects, Web and Mobile Development, follow-ups, competition analysis, and discussion with offshore clients.
. Project price estimation, quote, proposal creation, talking with Client, and closure.
. Experience with interacting with clients in US/ UK/ Canada/ Australia/UAE Countries.
. Building competitive portfolios on portals to generate leads.
. Getting business through different channels(Upwork, Freelancer, People per hour, Craiglist, Odesk, Elance, Guru, Email Marketing Etc.)
. Quality project selection and bidding.
. Lead generation through Linkedin, databases and other social networks would be added value.
. Collecting and analyzing the project's business requirements and transferring the same knowledge to the development team.
. Providing suggestions to the development team during the development stage of the product to meet the client's business needs.
. Able to Communicate between the Client and the Technical team.
. Assist in enforcement of project deadlines and schedules.
. Quickly understands the business issues and data challenges of the client's organizations and industry.
. Documentation and analyze the required information and data.
. Client communication & bridging the gap.
Skills Required:
1. Good networking skills
2. Leadership skills
3. Strong communication and IT fluency
4. Creativity and problem-solving skills
5. In-depth knowledge of the industry and its current events
6. Ability to handle pressure and meet the deadline
7. Skill in prioritizing and triaging obligations
8. Attention to detail
9. Excellent time management and organization
10. Specialization - Business Analyst, Market Research, Marketing Strategy
Mobile Developer (Xamarin)
To assist us in building out our next generation of mobile apps using Xamarin, we’re looking for a well-rounded Mobile developer. A primary job responsibility will be to assist in developing and maintaining new features for the Xamarin application. The right person for this job will understand the agile methodology as well as thrive in a fast-paced environment.
Required Skills:
- 2+ years experience developing software using Xamarin.
- Xamarin Form based UI development using XAML
- Strong desire to learn
- Basic understanding of design patterns
- Comfortable working with Subversion, Git, or similar source control environments
- Must be willing to do Test Driven Development.
- Strong communication skills, must embrace working in a highly-collaborative environment
Preferred Skills:
- Good understanding of web-service technologies, Restful APIs
- Some exposure to a version control system such as Git or Subversion
- Proven understanding of software development techniques, concepts and processes
- Driven and self-motivated.
- Works creatively to solve challenging problems
Responsibilities
- Assist in the design, implementation, and maintenance of features for our cross platform applications.
- Provide technical support and troubleshooting that are beyond capabilities of help desk or customer service
- Analyze and fix QA and production problems
- Ensure proper functioning of applications in a production environment
- Work collaboratively with designers, product managers and QA in meeting tight deadlines utilizing SCRUM in an agile environment.
- Unit-test code for robustness, including edge cases, usability, and general reliability.
- Defines and documents requirements for data, workflow, logical processes, and interfaces with other systems.
- Other tasks and projects as assigned by management.
Experience: 2+
Location: Noida (Currently WFH)/ PWFH
Notice Period: Immediate to 15 days
- 5+ years hands-on experience with designing, deploying and managing core AWS services and infrastructure
- Proficiency in scripting using Bash, Python, Ruby, Groovy, or similar languages
- Experience in source control management, specifically with Git
- Hands-on experience in Unix/Linux and bash scripting
- Experience building, managing Helm-based build and release CI-CD pipelines for Kubernetes platforms (EKS, Openshift, GKE)
- Strong experience with orchestration and config management tools such as Terraform, Ansible or Cloudformation
- Ability to debug, analyze issues leveraging tools like App Dynamics, New Relic and Sumologic
- Knowledge of Agile Methodologies and principles
- Good writing and documentation skills
- Strong collaborator with the ability to work well with core teammates and our colleagues across STS










