We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities: 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: ● Convincing and negotiation skills. ● Strong written and spoken English communication. ● Ability to work under pressure and deliver results within deadlines. ● Flexibility to work in rotational and night shifts. ● Should be able to manage personal transportation (No travel compensation provided). ● Preferably male candidates. Qualifications: ● Graduate in any discipline. ● 2-4 years of relevant experience in customer service or a related field
Shubham Vishwakarma
Full Stack Developer - Averlon
About Moveinsync Technology Solutions
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iOS App Development
Objective C
Swift- Proficient with Swift and Cocoa Touch
- Experience with iOS frameworks such as Core Data, Core Animation, Core Location etc
- Experience in Design patterns such as POP, MVVM, CleanSwift, Facade
- Familiarity with RESTful APIs to connect iOS applications to back-end services
- Familiarity with cloud message APIs and push notifications
- Understanding of Apple's design principles and interface guidelines
- Ensure the performance, quality, and responsiveness of applications
- Experience with offline storage, threading, and performance tuning
- Understanding of the full mobile development life cycle
- Understanding of Git
• Minimum 4+ years relevant experience in application development and React JS.
• Knowledge of React hooks such that use Context, use Reducer, use Effect.
• Knowledge of React props and state management (both functional and class component)
• Strong understanding of Error boundary concept of react.
• Work experience with any react based UI library or Redux is preferable
• Experience in building cross-browser layouts with CSS and HTML
Java
Spring BootIt is a SaaS startup founded in April 2020 by Srikrishnan Ganesan, Vignesh Girishankar, and Deepak Balasubramanyam. Before Rocketlane, they built a successful in-app messaging startup that was acquired by Freshworks(NASDAQ: FRSH) in 2015.
They launched in June 2021 and was #1 Product of the day on Product Hunt. It has a fast-growing, global customer base, including LinkSquares, AppCues, ContractPodAI, Chargebee, parcelLab, and many more.
Rapid early traction and customer love has catapulted Rocketlane to be recognized as a Leader in the G2 Category of Client Onboarding. They has raised $21M in capital from global VCs such as 8VC, Nexus Venture Partners, Matrix Partners India, and super angels like Gokul Rajaram and Girish Mathrubootham.
We offers a first-of-its-kind collaborative customer onboarding platform that enables businesses to onboard their customers better, faster, and smoother. It helps speed up revenue recognition and grow NRR for the vendor and enables faster time-to-value and a delightful customer
onboarding experience.
Description:
Are you a backend developer looking to fast-track your learning and growth? Have you looked at world class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that
built these products”?
At Rocketlane, we’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers. We’re laser focused on delivering a world class product
again, and looking for an ambitious backend engineer to join our existing team of 9 engineers.
If it excites you to think of a fast-paced start-up environment, building something big from scratch, breaking down new problems, creating new APIs, working on performance issues, getting hands-on
with devops initiatives, and showcasing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.Some of the tech problems you get to work-on as a backend engineer would be to build the backendfor a modern spreadsheet experience from scratch, work on infra as code, write robust code that is fault tolerant, work on performant code that adheres to SLOs set by the organization.
About you:
● 2 - 4 years of experience
● Expertise in the following areas
○ Java
○ HTTP Protocol
● You’ve heard of or worked with some of the following tech stacks / products
○ Spring
○ PostgreSQL
○ Redis
○ Docker
○ Message brokers
○ GitHub
● These non-functional areas are familiar to you
○ Performance
○ Debugging
○ Log management
Nice to have:
● Familiarity with AWS
Benefits
Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how
experienced you are. If you are eager, check out the MTT(Meet The Team) videos on our LinkedIn.
Benefits of working at Rocketlane include:
● Competitive salary in a fast-growing startup.
● MacBooks are our standard, but we’re happy to get you whatever equipment helps you get
your job done
● Comprehensive health insurance for you and your dependents
● Flexible leave policy so you can take time off when you need it
Paid time off
PHPJD for Senior Associate Technology
About Believ-In Technologies Pvt Ltd
We are a rapidly growing software services startup based out in Gurugram, India. We combine passion with the correct concept and assist you in gaining a competitive edge. We have a vision towards helping our clients create trust in the minds of their audiences. Job Description Role- Senior Associate Technology
Experience- 3-4 years
Skills Required- PHP, WordPress, HTML, CSS, JavaScript, JQuery, Ajax, API Integration Tools- JIRA, Asana and other project management tools
Senior Associate Technology Responsibilities:
● Experience in Handling a team
● Experience of taking Client calls
● Experience with custom WordPress themes.
● Designing and managing the website back-end including database and server integration.
● Generating WordPress themes and plugins.
● Conducting website performance tests.
● Ability to solve team queries
Senior Associate Technology Requirement:
● Must have experience in customized plugins and development.
● Should have knowledge of OOPS Concept.
● Experience with core PHP, JavaScript, and HTML/CSS
● Hands-on experience in Woo-Commerce and its add-ons.
● Bachelor’s degree or any similar field.
● Proven work experience as a WordPress Developer.
● Experience working with debugging tools such as Chrome Inspector and Firebug.
● Good understanding of website architecture and aesthetics.
● Ability to manage projects.
Location - Gurugram
JavaSpring BootJava Developer Requirements
· Minimum 7 to 15years of experience in Java/J2EE
· Outstanding skills in Java Struts, JSP, Hibernate
· Capability to understand DB design, SQL queries
· Experience in JavaScript, JQuery, JSON and AJAX
· Strong Object Oriented Analysis and Design skills
· Knowledge in source version control such as GIT
· Understanding on Agile methodologies
No of Opening: 7
Location: Chennai/Madurai (WFO)
· Degree in Computer Science or related field.
· Experience with user interface design, database structures, and statistical analyses.
· Analytical mind-set and good problem-solving skills.
· Excellent written and verbal communication.
· Good organizational skills.
· Ability to work as part of a team.
· Attention to detail.
React.js
Javascript
Redux/Flux
HTML/CSSHello Connections,
Hiring #reactjsdeveloper Aggressively, people who can join us immediately!!
Company: Smart Software Solutions
Experience: 3+years in React Native/ React JS
Qualification: Graduate in Computer Science
Location: Nagpur only
Technology Stack:
Front-End (Mobile):-
React Native, Redux Toolkit, React-Navigation Fire-Base, Axios, Material UI and some UI Libraries
Front-end (Web):-
React JS, Redux, Material UI, StoryBook, Axios, Webhook etc.
Testing Frameworks:- Unit test, enzyme, jest
ORM Frameworks:- Entity Framework
Web-Scripting:-
HTML, CSS, XML, DTD, JavaScript, JQuery, Ajax, and BootStrap
Databases:- Oracle, My SQL, MongoDB
Experience with user-interface design
Experience with browser-based debugging and performance testing software
Interested candidates provide details below:-
Current Location:
Notice Period:
Current Salary:
Expected Salary:
PHP
jQueryWork from office
Location : Ahmedabad
React.js
NodeJS (Node.js)JavascriptAbout The Company
Vested is a cross-border wealth platform on a mission to enable local investors to go global. Our first step is to empower retail investors from India with access to the US stock market. Vested provides a low cost and easy-to-use platform that includes knowledge and insights to help clients make smart investment decisions.
Job Description
We are looking for a full stack developer interested in building high performance web app and company page. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. You will ensure that these components and the overall application are robust and easy to maintain. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Skills
- Firm grasp of the JavaScript, React.js, and Node.js
- Experience with popular React.js workflows (Redux)
- Ability to write well-documented, clean Javascript code
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Familiarity with native build tools, like Android Studio, XCode, and Gradle
- Understanding of REST APIs, the document request model, and offline storage
- Familiarity with SQL databases
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools (Git).
Technical expertise necessary:
- 2+ years of experience on the Node.js
- 2+ years of experience with popular React.js, workflows (Redux), and Express.js
- 2+ years of experience with SQL databases
- 1+ years of experience with AWS and Redis
- Experience creating charts and graphs
- Deep understanding of RESTful APIs
- Experience deploying and maintaining a micro-service architecture
- Experience with server-less infrastructure paradigms (AWS Lambda, etc).
- Experience building a scalable product is a bonus!
Our perfect candidate is someone that:
- is proactive and an independent problem solver
- is a constant learner. We are a fast growing start-up. We want you to grow with us!
- is a team player and good communicator
Job Function – Quality Director
Specialization – Quality
Industry - BPO
Salary Increment - As per company policy
Experience - Minimum 2 years as Sr. Manager – Quality / Preferred director role
Level – L 5
Location - Gurgaon
Key Skills
- Ability to motivate and inspire new & existing Team mates
- Must have a strong eye for detail and a thorough understanding of client expectations
- Must display positive energy, service oriented attitude towards all teammates.
- Strong managerial, organizational, prioritization and leadership skills
- Solid language fluency required (enunciation, clarity and professionalism)
Job Description:
This role is responsible for:
- Client interactions
- Manage and develop improvement plans in liaison with other department(s)
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members.
- Manage Quality Team member and help them in performance improvement
- Effective resource utilization
- Meeting & exceeding defined KPIs
- Able to motivate team members
- Initiate KPI projects, Automation project, CJMs
- Initiate metric improvement activities/projects
- Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
- Assures effective process and policy mechanisms are in place
- Develops and assures compliance with the Service Level Agreements between internal and external customers
- Assures confidentiality and integrity of data
- Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
- To oversee risk management activities across the Program
- Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements. This includes a system of education and training to promote compliance awareness.
- Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
- Create and manage all reporting requirement for the program for both internal and external requirements
- Coach Technical Support Executives on the evaluations done
- Run analysis on contact evaluations and highlight trends
- Coach agents based on evaluation trends to improve their technical capabilities
- Use trends to identify training needs and developing action plans
- Help technical support executive to understand appropriate troubleshooting approach
- Participate in calibration sessions with Quality/Operations
- Maintain current understanding of program strategies
- Support management focus on review of key drivers, metrics and operational processes that drive KPI results
- Demonstrate commitment to program internal customer satisfaction
Desired Candidate Profile:
- Graduate or post graduate degree/diploma (10+2+3) in a any stream
- Excellent command over English (Verbal & Written)
- Min 2 years as Quality Sr. Manager / or director role with domain expertise
- Min 6 - 8 years of overall experience in Quality function
- Minimum 8 - 10 Years of total Experience in handling BPO business
- Basic Computer skills required
- Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
- Should have basis knowledge on statistical knowledge
|
Technical Competency |
Ideal Hiring Competencies |
|
Excel Skills |
Should be able to execute complex formulas, create presentable charts and in-depth knowledge of short cut keys |
|
Analytical Skills |
•Breaks down concrete issues into parts and synthesizes succinctly. |
|
Six Sigma BB |
BB Certified |
|
Presentation Skills |
Ability to explain the concepts of various trainings like Lean, 6 sigma, etc |
|
Decision making skills |
Should be able to take control of situations and arrive at quick decision to counter issues/problems |
|
Behavioral Competency |
Ideal Hiring Competencies |
|
Result orientation |
Able to create a plan and work systematically. Predict problems and figure out ways to overcome them and indefinitely attain the results |
|
Influence |
Adapts rationale to influence others |
|
Client Focus |
Identifying and responding to current and future client needs; providing service excellence to internal and external clients |
|
Continuous Learning |
Identifying and addressing individual strengths and weaknesses, developmental needs and changing circumstances to enhance personal and organizational performance |
|
Conflict Management |
Preventing, managing and/or resolving conflicts |
NodeJS (Node.js)
MongoDBJavascript
Express
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon