Helpdesk Executive

About Us

We believe the future of software development is AI-native — where engineers operate at a higher level of abstraction and quality remains non-negotiable. 

Incubyte is a software craft consultancy where the “how” of building software matters as much as the “what”.  

We partner with companies of all sizes, from helping enterprises build, scale, and modernize to early-stage founders bring their ideas to life. 

Our engineers operate in an AI-native development model, using AI as a collaborator across the SDLC to accelerate development while upholding the discipline of software craftsmanship.

Our Guiding Principles 

These principles define how we work at Incubyte. They are non-negotiable. 

Relentless Pursuit of Quality with Pragmatism 

  We build high-quality systems without losing sight of delivery. 

Extreme Ownership 

  We take responsibility end-to-end for decisions, execution, and outcomes. 

Proactive Collaboration 

  We collaborate closely, challenge each other, and solve problems together. 

Active Pursuit of Mastery 

  We continuously improve our craft and raise our bar. 

Invite, Give, and Act on Feedback 

We seek, give, and act on feedback to get better every day. 

Ensuring Client Success 

We act as trusted partners and focus on real outcomes, not just output. 

Job Description

This is a remote position.

Our Core Values

• Quality with Pragmatism: We aim for excellence with a focus on practical solutions. 
• Extreme Ownership: We own our work and its outcomes, fully. 
• Proactive Collaboration: Teamwork elevates us all. 
• Pursuit of Mastery: Continuous growth drives us. 
• Effective Feedback: Honest, constructive feedback fosters improvement. 
• Client Success: Our clients’ success is our success.  

Experience Level

This role is ideal for engineers with 6+ years of hands-on software development experience, particularly in Node.js and TypeScript at scale. 

What You'll Do

• Write Tests First: Start by writing tests to ensure code quality 
• Clean Code: Produce self-explanatory, clean code with predictable results 
• Frequent Releases: Make frequent, small releases 
• Pair Programming: Work in pairs for better results 
• Peer Reviews: Conduct peer code reviews for continuous improvement
• Product Team: Collaborate in a product team to build and rapidly roll out new features and fixes 
• Full Stack Ownership: Handle everything from the front end to the back end, including infrastructure and DevOps pipelines 
• Never Stop Learning: Commit to continuous learning and improvement

What We Offer

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth. 

Requirements

• 3+ years of expertise in Node (Must have)
• SaaS, React, JavaScript, Typescript (Good to have)
• Expertise in object-oriented programming, data structures, algorithms, and software engineering methodologies 
• Experience working in Agile and eXtreme Programming methodologies in a continuous deployment environment 
• Interest in mastering technologies like web server ecosystems, relational DBMS, TDD, CI tools like Jenkins, Hudson, and Bamboo, web frameworks and front-end technologies, complexity analysis, and performance optimization 
• Working knowledge of server configuration/deployment infrastructure 
• Experience using source control and bug tracking systems, writing user stories, and technical documentation

Benefits

Work Environment

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 

We are seeking a highly skilled and motivated Business Analyst to join our team delivering bespoke 

software solutions to our clients. In this role, you will translate business needs into clearly written 

user stories with testable acceptance criteria that act as the contract between client intent and what 

the development team builds. You will be the bridge between Clients, Developers and the Project 

Manager — and the person accountable for ensuring that what gets delivered is what the business 

actually asked for.

Experience of documenting key projects artefacts and have a good understanding of SDLC. Basic 

understanding of the Microsoft power platform tools.

Responsibilities:

• Being part of a team with a strong sense of product ownership and commitment to build 

scalable, extensible and robust software and reports.

• Delivering outcomes that are clearly defined, using discretion over how to achieve them. 

• Making suggestions for improvements to the work of the team, based on previous 

experience and knowledge of similar situations. 

• Involved in the development of complete solutions, from initiation to handover, participating 

in a cross-functional team across requirements gathering, data analysis, process mapping, 

user-story authoring, and user acceptance testing. 

• Writing clear, testable acceptance criteria for every user story - using Given/When/Then or 

equivalent structured formats - and owning them as the definition of 'done' that the 

development team builds against and the client signs off on.

• Building and maintaining strong relationships with key stakeholders/clients

Requirements:

• Proven experience in a business analyst or product analyst role delivering bespoke software 

solutions

• Demonstrable track record of writing high-quality acceptance criteria - specific, testable, and 

traceable back to business intent - using Given/When/Then or equivalent. Able to show 

examples of stories where their criteria caught gaps before development started.

• Experience of quickly building trusted stakeholder relationships at all levels of the business

• Experience of working with both waterfall, agile and hybrid methodologies

• Experience of technical writing and presentation skills using tools such as: PowerPoint, Word, 

Visio

• Strong understanding and applied knowledge of User Experience and Customer Journey 

concepts.

• Confident working with ambiguity

• Ability to work independently and be self-motivated.

• Experience in conceptual modelling; ability to see the big picture and envision possible 

solutions.

• Outstanding verbal and non-verbal communication skills

• Ability to facilitate a team to consensus on scope and requirement decisions.

• Strong grasp of definition-of-done and requirements traceability - able to demonstrate how 

each delivered feature maps back to a documented business need and its acceptance 

criteria.

• Collaborate with cross-functional systems teams to document systems requirements and 

understand their impact on other teams.

• Work with development teams to translate business operational and functional 

requirements.

• Produce comprehensive documentation for systems and processes, using Business Process 

Modelling techniques

• Experience in UML Modelling (Use Case Diagrams, Sequence Diagrams, Activity Diagrams, 

Class Diagrams etc.)

Other:

• Bachelor’s degree: A degree in Business studies, Information Systems or a related field is 

preferred but not essential

• Exposure to Backlog user requirement management, tools such as Jira, Azure devOps, would 

be beneficial

• Business Acumen: Ability to understand and translate business requirements into data driven solutions. Strong analytical and problem-solving skills with a keen attention to detail.

• Communication Skills: Excellent verbal and written communication skills. Ability to effectively 

communicate complex data concepts to both technical and non-technical stakeholders.

• Team Player: Capable of working collaboratively in a team environment. Willingness to share 

knowledge and assist colleagues.

• Time Management: Strong organisational skills and the ability to manage multiple projects 

simultaneously. Proven ability to meet deadlines and deliver high-quality work.

Join our dynamic team and help drive data-centric decision-making across the organisation.

Job Title : Murex Business Analyst – Back-Office & Treasury Accounting

Total Experience : 5 + Years in back-office operations, treasury accounting, or related functions

Relevant Experience : 3 + Years in Murex

Location : Remote (Pan-India)

Employment Type : Full-time

Notice Period : Immediate joiners only

Role Overview :

We are seeking an experienced Murex Business Analyst to support back-office operations and treasury accounting functions for a leading financial-services client.

You will leverage deep expertise in Murex settlement, collateral, static/reference data, and accounting modules to streamline post-trade workflows, ensure accurate financial reporting, and drive continuous improvement across a fast-paced project environment.

Mandatory Skills : Murex (Settlement, Collateral Management, Static/Reference Data, Accounting), Treasury Accounting, GL Reconciliation, Murex Testing & Troubleshooting, Business Analysis.

Key Responsibilities :

Business Analysis : Gather, validate, and document back-office and treasury accounting requirements.

Translate functional needs into Murex configurations and test cases

Murex Configuration & Support : Configure and maintain Murex settlement, collateral, static/reference data, and accounting modules.

Perform day-to-day troubleshooting, defect analysis, and environment validations.

Testing & Quality Assurance : Build detailed test plans, execute SIT/UAT, and manage issue resolution.

Ensure end-to-end reconciliations (trades → GL) align with treasury accounting principles.

Stakeholder Collaboration : Work closely with front-office, finance, and IT teams to ensure seamless data flow.

Present findings, status updates, and recommendations to senior stakeholders.

Process Improvement : Identify automation or optimisation opportunities to enhance efficiency and reporting accuracy.

Required Skills & Experience :

• 5 + Years total experience in back-office operations, treasury accounting, or related functions, including 3 + Years dedicated to Murex.
• Hands-on expertise in Murex modules : Settlement, Collateral Management, Static/Reference Data, Accounting.
• Strong command of Murex validations, environment management, testing frameworks, and troubleshooting.
• Solid grasp of treasury accounting principles, GL reconciliation, and financial reporting.
• Proficiency in writing detailed business/functional specifications and test scenarios.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Clear, concise communication skills and the ability to thrive both independently and in cross-functional teams.

Please Apply - https://zrec.in/FQVXt?source=CareerSite

About Us

Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Job Title:             Associate DevOps Engineer

Department:       Technology

Location:             Gurgaon

Work Mode:         On-site

Working Hours:   10 AM - 7 PM 

Terms:                 Permanent

Experience:     6 Months - 24 Months

Education:           B.Tech/MCA/BCA

Notice Period:     Immediately

Infra360.io is searching for an Associate DevOps Engineer to lead our group of IT specialists in maintaining and improving our software infrastructure. You'll collaborate with software engineers, QA engineers, and other IT pros in deploying, automating, and managing the software infrastructure. As an Associate DevOps engineer you will also be responsible for setting up CI/CD pipelines, monitoring programs, and cloud infrastructure. 

Below is a detailed description of the roles and responsibilities, expectations for the role.

Tech Stack :

• Kubernetes: Deep understanding of Kubernetes clusters, container orchestration, and its architecture.
• Terraform: Extensive hands-on experience with Infrastructure as Code (IaC) using Terraform for managing cloud resources.
• ArgoCD: Experience in continuous deployment and using ArgoCD to maintain GitOps workflows.
• Helm: Expertise in Helm for managing Kubernetes applications.
• Cloud Platforms: Expertise in AWS, GCP or Azure will be an added advantage.
• Debugging and Troubleshooting: The Associate DevOps Engineer must be proficient in identifying and resolving complex issues in a distributed environment, ranging from networking issues to misconfigurations in infrastructure or application components.

Key Responsibilities:

• CI/CD and configuration management
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environment's infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Infrastructure as a code (IaC)
• Keeping the cost of the infrastructure to the minimum
• Setting up the right set of security measures
• CI/CD and configuration management
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environment's infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Infrastructure as a code (IaC)
• Keeping the cost of the infrastructure to the minimum
• Setting up the right set of security measures

Ideal Candidate Profile:

• A graduation/post-graduation degree in Computer Science and related fields
• 1-2 years of strong DevOps experience with the Linux environment.
• Strong interest in working in our tech stack
• Excellent communication skills
• Worked with minimal supervision and love to work as a self-starter
• Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
• Experience with version control systems like Git
• Strong experience of Amazon Web Services (EC2, RDS, VPC, S3, Route53, IAM etc.)
• Strong experience with managing the Production Systems day in and day out
• Experience in finding issues in different layers of architecture in production environment and fixing them
• Knowledge of SQL and NoSQL databases, ElasticSearch, Solr etc.
• Knowledge of Networking, Firewalls, load balancers, Nginx, Apache etc.
• Experience in automation tools like Ansible/SaltStack and Jenkins
• Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
• Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
• Experience with managing/mentoring small team of 2-3 people (desirable)
• Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
• Experience in logging tools Like ELK/Loki.

Job Description

Job Purpose 

We work in the latest technology, and our foundations are data structures, algorithms, strong logical reasoning, and mathematics. We are looking for very strong engineers who love coding, optimizing, and making sure their code is the most efficient possible.

You will be involved with hardcore development. If you are an assembler of code or packages from different places to build something, you may not find our team to be the right fit.

You must be someone who can build anything from the ground up. Programming language should not be any barrier for you, as you should be able to pick up any programming language or underlying technology within a week.

Key Areas of Responsibility

Core development. Ready to participate in designing, brainstorming, and development process. You must give sleepless nights to meet deadlines whenever required.

Desired Candidate Profile

Essential Skills 

• Reliable, Accountable and Trustworthy
• Ability to understand software requirements based on a wireframe/program specification
• Familiarity with GoLang / PHP / Python / Java / C / C++ / Linux Shell and Scripting / HTML / CSS / JS / Node.js is a plus
• Effective communication skills to ensure smooth coordination of tasks with Team Leader
• Knowledge of MongoDB, MySQL, and PL/SQL is a plus
• Familiarity with ML, TensorFlow, and Keras is a plus
• Knowledge of web servers such as Apache, NGNIX, and the HTTP protocol is plus
• Knowledge of multi-process, threads, memory, and filesystem on Linux is desirable

Cloudera is looking for a passionate Backend Software Engineer to play a key role in advancing Cloudera’s database offerings across multiple cloud providers. Since its origin, Cloudera has enabled several enterprise organizations to effectively manage and use their data using the on-premise infrastructure. We are now building software solutions that enable our customers to leverage cloud infrastructure to facilitate their growing data needs, and thereby accelerating Cloudera’s next stage of growth.

At Cloudera, our culture, our ethos, is centered on our values. We're here not only because we're experts at what we do, but also because we hold these values in common.

We are always moving forward. We believe in open. We are empathetic. We believe in We.

The Team

The team is a new and growing Innovation Accelerator that is exploring new ideas to expand the business. As part of the team, you will work on innovative projects that are fast paced and iterate quickly. You will learn about the modern data stack ecosystem. You will also be involved in every stage of the project - from ideation to delivering products and features to customers. Cloudera customers include the largest banks, telecom providers, and companies in pharma, financial services, retail, manufacturing, oil and gas and government. 

You will:

• Build robust and scalable data infrastructure software

• Design and create services and system architecture for your projects 

• Contribute to and provide feedback to other team members

• Improve code quality through writing unit tests, automation, and code reviews

• Brainstorm and contribute ideas to our technology, algorithms and products

• Work with product, design, customer-success teams to understand end-user requirements, formulate use cases, and translate those into effective technical solutions

• Dive into challenging technical problems and successfully deliver results

•  

And since we believe in high quality software engineering environments, you likely have:

• Worked with a team of designers/engineers who reviewed each other's code/designs and held each other to an extremely high bar for quality of code/designs

• Be comfortable providing estimates and sticking to estimates!

• Written unit tests and testable code

• Depended on continuous integration, and participated in build and release processes

• Own the quality of the code you wrote even (especially!) when it is running in production

• Bachelor's/Master’s degree in Computer Science or related field/experience

• 5+ years of experience building software

• Experience building distributed systems/databases

• Experience with one or more of the following:

  • Nodejs, Python, java 

  • Cloud services like Amazon Web Services, Google Compute Platform, Microsoft Azure

  • Kubernetes

•  Lead the design and implementation of our new web-based user interface for our partner management service
  •    Work effectively with product management, UX designers and backend engineers
  •    Commit to deliver high quality, robust, and accessible user interface
  •    Follow software development best practices including writing unit tests and perform code reviews
  •    Build reusable components and libraries and optimize for maximum performance
  •    Provide production deployment support and troubleshooting

What you need to be ready: 

•  Minimum 3+ years of experience in UI Development
•  Thorough understanding of React.js and its core principles with minimum 2 years of experience
•  Prior experience in building customer facing web Application
  •    In-depth knowledge of HTML, Typescript/JavaScript, CSS/Sass, and related frameworks and libraries
  •    Thorough understanding of React.js and its core principles with minimum 2 years of experience
  •    Experience in Single Page Application architecture
  •    Proficient in writing tests using Jest, Mocha or any similar framework
  •    Strong computer science fundamentals in design, data structures, and problem solving
  •    Excellent troubleshooting skills