We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities: 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: ● Convincing and negotiation skills. ● Strong written and spoken English communication. ● Ability to work under pressure and deliver results within deadlines. ● Flexibility to work in rotational and night shifts. ● Should be able to manage personal transportation (No travel compensation provided). ● Preferably male candidates. Qualifications: ● Graduate in any discipline. ● 2-4 years of relevant experience in customer service or a related field
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2. Spring boot/ Spring or any variations of Spring
3. MySQL
4. Mentions of, distributed systems, scalable systems
5. Mentions of ElasticSearch, Kafka or Redis
6. NoSQL databases like Cassandra/DynamoDB/MongoDB/Hbase etc
7. Mentions of Handling scale/scalable systems
9. Mentions of AWS or Amazon web services.
Roles and responsibilities:
- Building and executing social media strategy through competitive and audience research
- Setting up and optimizing company pages within each social media platform
- A Social Media Specialist is responsible for creating and administering content on all social media platforms, such as Indeed, Twitter, etc. to build an audience and ensure client engagement
- Write long- and short-form social media messages that attract new users and engage current users
- Use data to analyze what’s working, what’s not, and reinforce or refocus key messages accordingly
- Wear many hats as you work with multiple teams to develop strategy, work with designers, write copy, manage social communities, and analyze data
- Help convert prospects into loyal client with engaging, responsive, responsible, surprising, and captivating social media interactions
Requirements:
- Understanding of SEO and web traffic metrics
- Experience with doing audience and buyer persona research
- Good understanding of social media KPIs
- Familiarity with web design and publishing
- Excellent multitasking skills
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
- BSc degree in Marketing or relevant field
Responsibilities:
Managing and updating all social media accounts of company
Good written and spoken communication skills
Passionate about social media trends
Passionate about learning new social media management tools
Assisting the followers and customers by replying them through calls, emails, chats, and comments
Requirements:
Any graduate
Must be a team player
Should be result orientated
Good analytical skills
Experience
Min. Fresher Max. 1 Year
• based web and mobile applications using React ecosystem
• Work as a part of a small team that includes other react native
• developers, designers, QA experts, and managers
• Build app and UI components from prototypes and wireframes
• Work with native modules as and when required
• Use Native APIs for tight integrations with both platforms – Android and IOS
• Write automated tests to ensure error-free code and performance
• Improve front-end performance by eliminating performance bottlenecks
• Create front-end modules with maximum code reusability and efficiency
• Implement clean, smooth animations to provide an excellent user Interface
• Work with third-party dependencies and APIs
• Work with Redux architecture to improve performance of the websites/mobile apps
• Significant experience working with React web and mobile along with tools like Flux, Flow, Redux, etc.
• In-depth knowledge of JavaScript, CSS, HTML, functional programming, and front-end languages
• Strong knowledge of React fundamentals such as Virtual DOM, component lifecycle, and component state
• A complete understanding of the full mobile app development lifecycle right from prototyping
• Knowledge of type checking, unit testing, typescript, prop types, and code debugging
• Experience working with REST APIs, document request models, offline storage, and third-party libraries
• Strong understanding of web technologies like JavaScript, HTML, and CSS
• Knowledge of user interface design and responsive designs
• Well-versed in a variety of React Native software and technologies such as Jest, Enzyme, ESLint, and so on
• Experience working on large, complex web and mobile apps
• Ability to create and maintain smooth continuous integration and continuous delivery pipeline of React Native applications
• Understanding of React Native best principles and design aesthetics
• A positive mindset and continuous-learning attitude
• Stay updated with new updates, technologies, and news of React Native
• Ability to solve issues and contribute to libraries as and when needed
• Experience working in an agile development environment
• Strong verbal and written communication skills to communicate strategy
• Familiarity with modern front-end tools and building pipelines
• A collaborative approach to build apps and solve complex problems
• Attention to detail and problem-solving skills
• Client-focused approach with a goal of creating user-centric designs
• Good interpersonal, communication, and collaboration skills
• Ability to write clean, well-documented code that follows good coding practices
� Hands on Experience Mobile Application end to end, functional, & UI
� Testing on Android/IOS platform
� Design, write and execute detailed Test Cases across Android & IOS application.
� Contribute ideas to improve our QA processes and best practices based on your extensive experience
� Very good understanding of Mobile App Testing Processes and Concepts
� Minimum 2 years of experience in Automation testing for mobile native app using automation tools (e.g. Appium, Cucumber, Calabash, etc.)
� Work on Automation framework.
� Identifying Test Scenarios, edge cases and suggesting improvements
� Excellent written and verbal communication skills
� Experience working in agile methodology
� What You Need:
� Experience using defect management tool.
� Good in OOPS concepts.
� Good basic knowledge of Java, JavaScript, etc.
● Building and managing multiple application environments on AWS using automation tools like Terraform or
Cloudformation etc.
● Deploy applications with zero downtime via automation with configuration management tools such as Ansible.
● Setting up Infrastructure monitoring tools such as Prometheus, Grafana
● Setting up centralised logging using tools such as ELK.
● Containerisation of applications/microservices.
● Ensure application availability to 99.9% with highly available infrastructure.
● Monitoring performance of applications and databases.
● Ensuring that systems are safe and secure against cyber security threats.
● Working with software developers to ensure that release cycle and deployment processes are followed.
● Evaluating existing applications and platforms, give recommendations for enhancing performance via gap analysis,
identifying the most practical alternative solutions and assisting with modifications.
Skills -
● Strong knowledge of AWS Managed Services such as EC2, RDS, ECS, ECR, S3, Cloudfront, SES, Redshift, Elastic Cache,
AMQP etc.
● Experience in handling production workloads.
● Experience with Nginx web server.
● Experience with NoSql and Sql Databases such as MongoDB, Postgresql etc.
● Experience with Containerisation of applications/micro services using Docker.
● Understanding of system administration in Linux environments.
● Strong Knowledge of Infrastructure as a Code such as Terraform, Cloudformation etc.
● Strong knowledge of configuration management tools such as Ansible, Chef etc.
● Familiarity with tools such as GitLab, Jenkins, Vercel, JIRA etc.
● Proficiency in scripting languages including Bash, Python etc.
● Full understanding of software development lifecycle best practices and agile methodology
● Strong communication and documentation skills.
● An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail
● Excellent judgment, analytical thinking, and problem-solving skills
● Self-motivated individual that possesses excellent time management and organizational skills
Are you looking forward to work with one of the fastest growing mobile accessories brand. Read on to know more.
- Managing the HR team and hiring functions including tech, operations, sales, marketing, BD.
- Formulating and implementing of the various HR policies.
- Understanding the various requirements and leading the team to create job descriptions and align suitable candidates.
- Managing the entire recruitment process life cycle, developing and maintaining shortlists.
- Conducting final screening of candidates and running multiple sourcing campaigns.
- Evaluating vendor and managing for respective HR functions.
- Working with external HR agencies and maintaining social media profiles and online job portals.
- Working towards targets and closing open positions as per the agreed TAT and SLAs.
- Onboarding new employees and taking care of the onboarding processes.
- Ensuring a smooth and structured onboarding and induction process.
- Ensuring to partner with HR operations to address employee grievances.
- Conducting regular meetings with employees.
- Ensuring consistent and effective HR communication across HO and other offices.
- Designing and executing most effective employee engagement initiatives and training workshops.
- Conducting Training Need Analysis and partnering with different stakeholders internally or externally to execute training programs.
What you need to have:
- 4 to 8 years of proven working experience as HR manager.
- Experience in hiring from retail background right from channel managers to merchandisers.
- B Com/ BMM/ BMS with MBA in Human Resource preferred.
- Should have managed the entire HR process including recruitment, performance appraisal, HR operations, employee relations, and policy making.
- Working knowledge of HR systems and databases.
- Broad understanding of labor law and HR best practices.
- Aptitude in networking and building relationships.
- Excellent communication and team management skills.
- Innovative and creative, having a fresh eye for human resource.
- Ability to deal sympathetically, yet effectively with people.
- Works well in an entrepreneurial environment that values a hands-on approach.
- Self-motivated with a high energy level and ability to adapt to new situations.
- Unquestionable integrity with commitment to core values and ethical business conduct.
To appoint Block Sales Managers for every blocks
To guide them and train them
To inform them their job roles and responsibilities
To promote brand in the market
To create opportunities for business development
To craete positive feedback in the market
To build a positive rapo in the market through team
To generate sales through team
To achieve sales target through team