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Helpdesk Executive
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Helpdesk Executive

Varnika Rawal's profile picture
Posted by Varnika Rawal
2 - 6 yrs
₹2L - ₹6L / yr
Bengaluru (Bangalore)
Skills
Help desk management
Customer Support
Technical support
Voice processing
Kannnada

 We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities: 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: ● Convincing and negotiation skills. ● Strong written and spoken English communication. ● Ability to work under pressure and deliver results within deadlines. ● Flexibility to work in rotational and night shifts. ● Should be able to manage personal transportation (No travel compensation provided). ● Preferably male candidates. Qualifications: ● Graduate in any discipline. ● 2-4 years of relevant experience in customer service or a related field

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Moveinsync Technology Solutions

Founded :
2009
Type :
Services
Size :
5000+
Stage :
Profitable

About

Founded in 2009 with the idea of bringing technology in the mix for the employee commute space, MoveInSync today is the largest employee transport solution in India. By working continuously on our core values, we have evolved into a company whose track record in terms of safety, reliability, and efficiency remains unmatched.We constantly strive to optimize the whole system and we focus relentlessly on both proactive and reactive safety features. By focusing on technology as well as employees, we have managed to strike the balance between both cost savings and smooth effortless commute for the employee.
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Sanjeet Kathuria

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The company is an equal opportunity workplace and is an affirmative action employer. They are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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