Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree
Shubham Vishwakarma
Full Stack Developer - Averlon
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PythonROLES AND RESPONSIBILITIES
As a Full Stack Developer at GoQuest Media, you will play a key role in building and maintaining
web applications that deliver seamless user experiences for our global clients. From
brainstorming features with the team to executing back-end logic, you will be involved in every
aspect of our application development process.
You will be working with modern technologies like NodeJS, ReactJS, NextJS, and Tailwind CSS
to create performant, scalable applications. Your role will span both front-end and back-end
development as you build efficient and dynamic solutions to meet the company’s and users’
needs.
What will you be accountable for?
● End-to-End Development:
● Design and develop highly scalable and interactive web applications from scratch.
● Take ownership of both front-end (ReactJS, NextJS, Tailwind CSS) and back-end
(NodeJS) development processes.
● Feature Implementation:
● Work closely with designers and product managers to translate ideas into highly
interactive and responsive interfaces.
● Maintenance and Debugging:
● Ensure applications are optimized for performance, scalability, and reliability.
● Perform regular maintenance, debugging, and testing of existing apps to ensure
they remain in top shape.
● Collaboration:
● Collaborate with cross-functional teams, including designers, product managers,
and stakeholders, to deliver seamless and robust applications.
● Innovation:
● Stay updated with the latest trends and technologies to suggest and implement
improvements in the development process.
Tech Stack
● Front-end: ReactJS, NextJS, Tailwind CSS
● Back-end: NodeJS, ExpressJS
● Database: MongoDB (preferred), MySQL
● Version Control: Git
● Tools: Webpack, Docker (optional but a plus)
Preferred Location
This role is based out of our Andheri Office, Mumbai.
Growth Opportunities for You
● Lead exciting web application projects end-to-end and own key product initiatives.
● Develop cutting-edge apps used by leading media clients around the globe.
● Gain experience working in a high-growth company in the media and tech industry.
● Potential to grow into a team lead role.
Who Should Apply?
● Individuals with a passion for coding and web technologies.
● Minimum 3-5 years of experience in full-stack development using NodeJS, ReactJS,
NextJS, and Tailwind CSS.
● Strong understanding of both front-end and back-end development and ability to
write efficient, reusable, and scalable code.
● Familiarity with databases like MongoDB and MySQL.
● Experience with CI/CD pipelines and cloud infrastructure (AWS, Google Cloud) is a
plus.
● Team players with excellent communication skills and the ability to work in a
fast-paced environment.
Who Should Not Apply?
● If you're not comfortable with both front-end and back-end development.
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● If working in a dynamic, evolving environment doesn’t appeal to you.
Sports Technology Technician - Video and Networks
Company: StanceBeam - Sports Tech
Location: Bangalore
Experience: 1-5 Years
About Us
StanceBeam is a sports tech startup revolutionizing sports analytics through video technology. We're looking for a hands-on Sports Technology Technician to join our Bangalore team. If you enjoy working with cameras, networks, and sports technology in both lab and field environments, this role is for you!
What You'll Do
Video Systems installation and operations
- Set up and maintain video cameras and recording equipment
- Install video cameras for Lab setup and live sports coverage
- Test camera angles and video quality for indoor and outdoor environments
- Keep video equipment organized, well maintained and in working condition
Networks & Connectivity
- Install network cables and set up internet connections
- Configure switches and routers for video streaming
- Troubleshoot connectivity issues
- Set up wireless networks for mobile installations
Installation & Maintenance
- Install, maintain, and remove equipment and cabling
- Run video and network cables cleanly and safely
- Mount cameras and equipment at stadiums and training facilities
- Pack and transport equipment for events
- Perform regular equipment checks and basic repairs
Field Support
- Travel to sports venues for equipment setup
- Support live sports events and demonstrations
- Work with teams to optimize camera positioning
- Solve technical problems quickly during matches
- Train venue staff on basic equipment operation
What We're Looking For
Required Skills
- Technical education (Diploma/ITI) or equivalent hands-on experience
- 1-5 years working with video equipment, technical support or network systems
- Basic knowledge of cameras, cables, and networking
- Ability to install and connect technical equipment
- Physical ability to lift equipment and work at heights
- Willingness to travel and work weekends for sports events
Nice to Have
- Experience with sports broadcasting or live events
- Knowledge of video cameras
- Basic networking skills (setting up routers/switches)
- Sports background as player, coach, or fan
- Ability to work independently and solve problems
Day-to-Day Work
- In the Lab: Test equipment, prepare for deployments, maintain inventory
- At Sports Venues: Install cameras, set up networks, support live demos and events
- Travel: Visit different sports facilities across India
- Problem Solving: Fix technical issues quickly and efficiently
Physical Requirements
- Lift equipment up to 30kg
- Work at heights and in various weather conditions
- Good eyesight and attention to detail
What We Offer
- Work with cutting-edge sports technology
- Travel to exciting sports venues
- Learn and grow with emerging technologies
- Be part of a dynamic startup team
- Career growth opportunities in sports tech
Working Schedule
- Regular lab hours during weekdays
- Evening and weekend work for live sports events
- Travel required for venue installations and support
Ready to combine your technical skills with sports technology? Join us in revolutionizing how sports are analysed and broadcast!
Employment Type
Full-time or Contract
Position: Business Development Manager
Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)
Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/
Location: Vijayawada, Andra Pradesh
Language: English & Hindi
Salary: 5 LPA to 7.20 LPA
We are looking for a motivated and ambitious Business Development Manager to
expand our clientele. You will be responsible for applying different sales strategies and
work with dedication to increase sales. Your ultimate goal will be to drive sustainable
financial growth by boosting sales and maintaining strong client relationships.
Requirements:
• Bachelor’s degree in business, marketing or related field.
• 4 - 8 Years of Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.
Responsibilities:
• Develop a growth strategy focused both on financial gain and customer
satisfaction
• Conduct research to identify new markets and customer needs
• Prepare sales contracts ensuring adherence to law-established rules and
guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
PHP
Laravel
CodeIgniterMagento e-commerce applications, from discovery through launch and maintenance. This role requires an individual who can collaborate effectively with team members, handle a fast-paced environment, and thrive amidst the stress that sometimes comes with start-up life. We work on complex, cutting edge e-commerce applications for some of the nation's most exciting brands in fashion, technology, and consumer packaged goods.
Responsibilities
- Help implement Magento e-commerce applications
- Active participation in discovery, launch and maintenance
- Installation and configuration of Magento 1 and 2
- Create custom e-commerce modules using object- oriented PHP and Magento APIs
- Implement custom skins and front—end templates
- Working in collaboration with teams in a start up environment
Requirements & Qualifications
- Certified Magento developer credentials
- Meaningful PHP Web Development experience
- Familiarity and experience with Model-View-Controller (MVC) architectural patterns
- Strong MySQL skills
- Experience using PHP to create and consume web services (e.g. SOAP, REST)
- Strong analytic and problem-solving skills
- Good knowledge of JavaScript
- Good knowledge of CSS and CSS pre-processors
- Linux System Administration experience strongly preferred, but not required
- Experience with release building and deployment software, such as Jenkins, preferred but not required
- Strong knowledge of architectural principles, design patterns and industry best practices
- Excellent communication and interpersonal skills, Fluent English.
- Experience in Magento or other e-commerce solutions.
JavaPythonJob Description
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Design, development and deployment of highly-available and fault-tolerant enterprise business software at scale.
-
Demonstrate tech expertise to go very deep or broad in solving classes of problems or creating broadly leverage-able solutions.
-
Execute large-scale projects - Provide technical leadership in architecting and building product solutions.
-
Collaborate across teams to deliver a result, from hardworking team members within your group, through smart technologists across lines of business.
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Be a role model on acting with good judgment and responsibility, helping teams to commit and move forward.
-
Be a humble mentor and trusted advisor for both our talented team members and passionate leaders alike. Deal with differences in opinion in a mature and fair way.
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Raise the bar by improving standard methodologies, producing best-in-class efficient solutions, code, documentation, testing, and monitoring.
Qualifications
• 15+ years of relevant engineering experience.
-
Proven record of building and productionizing highly reliable products at scale.
-
Experience with Java and Python
-
Experience with the Big Data technologie is a plus.
-
Ability to assess new technologies and make pragmatic choices that help guide us towards a long-term vision
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Can collaborate well with several other engineering orgs to articulate requirements and system design
Additional Information
Professional Attributes:
• Team player!
• Great interpersonal skills, deep technical ability, and a portfolio of successful execution.
• Excellent written and verbal communication skills, including the ability to write detailed technical documents.
• Passionate about helping teams grow by inspiring and mentoring engineers.
- Bachelor’s degree in Electrical or Electronics Engineering with 1-3 years of relevant experience.
- Highly experienced in Embedded C, C++ coding as per MISRA standards
- Experience in firmware programming for 8 bit, 16 bit and 32 bit controllers.
- Knowledgeable in Linker Scripts, Make files & firmware debugging using JTAG or on the UART console.
- Experienced in Communication peripherals like SPI, UART, I2C, CAN, etc.
- Ideation, designing, prototyping, and developing as per product requirements.
- Expertise in system architecture and design for Embedded software systems.
- Develop modular Embedded Code to port into different projects.
- Experience on Real Time Systems and Scheduling mechanisms
- Development experience in "middleware" / “application” / Low layer.
- Experience with developing embedded code for networking technologies like TCP/IP and UDP would be a plus.
- Document state machine diagrams, flow charts to understand the system architecture
- Working closely with Design teams to understand Hardware Implementation.
- Develop Test methods, in some cases automated test cases to test the firmware code and support hardware engineers.
- Use Debuggers, oscilloscopes, power supplies, and other necessary electrical tools to debug the code for problem-solving.
- Excellent reading skills for complete understanding of technical documents such as Processor Architecture Specifications and MCU hardware manuals, schematics etc.
- Ability to generate ideas in response to complex issues and execute on solutions.
- Python programming is a big plus.
RedisJava● Has worked extensively on caching technologies such as Redis, Memcached
● Expert knowledge of computer science, with strong competencies in data structures, algorithms, and software design
● Strong understanding of end-to-end architectures and development frameworks; knowledge across tiers in a multi-tier cloud environment including load balancers, web servers, application containers, data stores, and distributed cache
● Should be strong with Data Structures, Algorithms & OOPs concepts
● Should have a good understanding of database load balancing.
● Can clearly demonstrate an understanding of the Application layer from the OSI model and Presentation layer from the OSI Model.
● Worked on NoSQL databases such as MongoDB
● Designed and developed highly scalable multi-threaded large scale distributed systems
● Well versed with services and microservices architecture
● Usage of containers, virtual machine systems, cloud computing
● Knowledge on Socket would be a big advantage
● Should have a good understanding of how load-balancing works
● Should have an understanding of how CDN works.
Amazon Web Services (AWS)Mandatory Skills Sets
- Excellent problem-solving skills in technical challenges
- Deep knowledge of at least one cloud platform (AWS Preferred)
- Understanding of Latest cloud computing technologies
- Experience in architecting solutions based on knowledge of infrastructure & application architectures including the integration approaches
- Complete hands-on with ability to grasp evolving technologies and coding languages
- Excellent communication skills which would involve customer facing role
- Design thinking
- Customer facing skills and strong technical capabilities to review the teams work as well as guide the team
- Experience working/building/contributing to proposals for architecture, estimations
Preferred Skills Sets
- Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures.
- Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers.
- Person must have performed Application Architect Role for 3+ years
- AWS platform specific experience a bonus.
- Enterprise application and database architecture a bonus.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon