
Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree

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Hi,
This is Prashant, a Senior Recruiter from Triunity Software Inc. a leading staffing organization.
Title: Staff Software Engineer with Cloud & Healthcare Experience (Need Local Candidates)
Job Location: Hyderabad, India, Hybrid with 3-days a week at our Offshore location
Job Summary:
Responsible for full stack software definition, development and maintenance for cloud-based software applications used in healthcare. Specifically, responsible for all external interfaces with the cloud applications. Work closely with the Cloud Engineering team, Project leaders to define requirements, develop code and conduct unit and system-level tests for the software you develop.
Job Responsibilities (but not limited to):
· Work closely with Cloud Engineering team members in architecting and designing cloud- based solutions.
· Ultrasound DICOM and Electronic Medical Record (EMR) interfaces.
· OAuth and Single Sign-on (SSO) interfaces with cloud applications.
· Workflow engine that automates and manages workflows in the applications.
· Assist in the architecture, design, and deployment of the full stack product.
· Build software that meets HIPAA and Cybersecurity requirements for medical products.
· Be part of a small, cross-functional product team working alongside product managers, design engineers, clinical engineers and software engineers.
· Meet all Quality Management System (QMS) requirements for design, development, testing and product release.
Minimum Education/Experience:
· Bachelor’s degree in computer science or Equivalent
· 10+ years of software development experience with Python, Django and TypeScript/JavaScript.
· Experience with Terraform, CI/CD and AWS.
· Familiarity with medical imaging and interface protocols used in healthcare including DICOM, HL7, FIHR, LDAP and Single Sign-on (SSO) if preferable.
Thanks & Regards
Prashant Rathore |Sr.IT Recruiter| Triunity Software Inc.
What You Can Expect from Us:
Here at Nomiso, we work hard to provide our team with the best opportunities to grow their careers. You can expect to be a pioneer of ideas, a student of innovation, and a leader of thought. Innovation and thought leadership is at the center of everything we do, at all levels of the company. Let’s make your career great!
Position Overview:
The Principal Cloud Network Engineer is a key interface to Client teams and is responsible to develop convincing technical solutions. This requires them to work closely with clients for multiple partner-vendors teams to architect the solution.
This position requires sound technical knowledge, proven business acumen and differentiating client interfacing ability. You are required to anticipate, create, and define an innovative solution which matches customer’s needs and the clients tactical and strategic requirements.
Roles and Responsibilities:
- Design and implement next-generation networking technologies
- Deploy/support large-scale production network
- Track, analyze, and trend capacity on the broadcast network and datacenter infrastructure
- Provide Tier 3 escalated network support
- Perform fault management and problem resolution
- Work closely with other departments, vendors, and service providers
- Perform network change management, support modifications, and maintenance
- Perform network upgrade, maintenance, and repair work
- Lead implementation of new systems
- Perform capacity planning and management
- Suggest opportunities for improvement
- Create and support network management objectives, policies, and procedures
- Ensure network documentation is kept up-to-date
- Train and assist junior engineers.
Must Have Skills:
Candidates with overall 10+ years of experience in the following:
- Hands-on: Routers/Switches, Firewalls (Palo Alto or similar), Load Balancer (RTM, GTM), AWS (VPC , API Gateway , Cloudfront , Route53, CloudVAN, Directconnect, Privatelink, Transit Gateway ) Networking, Wireless.
- Strong hands-on coding/scripting experience in one or more programming languages such as Python, Golang, Java, Bash, etc.
- Networking technologies: Routing Protocols (BGP, EIGRP & OSPF, VRFs, VLANs, VRRP, LACP, MLAG, TACACS / Rancid / GIT, IPSec VPN, DNS / DHCP, NAT / SNAT, IP Multicast, VPC, Transit Gateway, NAT Gateway, ALB/ELB), Security Groups, ACL, HSRP, VRRP, SNMP, DHCP.
- Managing hardware, IOS, coordinating with vendors/partners for support.
- Managing CDN, Links, VPN technologies, SDN/Cisco ACI ( Design and implementaion ) and Network Function Virtualization (NFV).
- Reviewing technology designs, and architecture, taking local and regional regulatory requirements into account for Voice, Video Solutions, Routing, Switching, VPN, LAN, WAN, Network Security, Firewalls, NGFW, NAT, IPS, Botnet, Application Control, DDoS, Web Filtering.
- Palo Alto Firewall / Panorama, Big-IQ, and NetBrain tools/technology standards to daily support and enhance performance, improve reliability .
- Creating a real-time contextual living map of Client’s network with detailed network specifications, including diagrams, equipment configurations with defined standards
- Improve the reliability of the service, bring in proactiveness to identify and prevent impact to customers by eliminating Single Point of Failure (SPOF).
- Capturing critical forensic data, and providing complete visibility across the enterprise, for security incidents as soon as a threat is detected, by implementing tools like NetBrain.
Good to Have Skills:
- Industry certifications on Switching, Routing and Security.
- Elastic Load Balancing (ELB), DNS / DHCP, IPSec VPN,Multicast, TACACS / Rancid / GIT, ALB/ELB
- AWS Control Tower
- Experience leading a team of 5 or more.
- Strong Analytical and Problem Solving Skills.
- Experience implementing / maintaining Infrastructure as Code (IaC)
- Certifications : CCIE, AWS Certified Advanced Networking

Responsibilities
1. Develop detailed knowledge and understanding of business strategy,
objectives, and goals.
2. Work closely with cross-functional teams such as marketing, product, sales, and customer success to execute campaigns.
3. Lead all digital marketing efforts (paid, social & organic). The role entails 3 broad functions:
. Performance Marketing
1. SEO
2. Email marketing
4. Performance Marketing:
0. Establish, implement and measure the effectiveness across SEM/ UAC /Social, etc to drive awareness and adoption for the app and website. Manage the strategy and setup of all paid campaigns.
1. Optimize ads to achieve the lowest cost per lead on the website and
app, without compromising user quality. Closely monitor & optimize
CAC & ROAS.
2. Analyze traffic data, flows, funnels on a detailed city and category level
to identify potential leakages and opportunities to grow.
3. Stay abreast of new tools, trends, and best practices in digital
advertising; test and evaluate their efficacy.
4. Lead efforts to utilize a data and experiments-driven methodology to
improve performance marketing effectiveness.
o Innovate and implement test-and-learn strategies and drive scalable
results.
5. SEO
0. Manage both on-page SEO and off-page SEO for the company.
1. Manage and improve organic search engine performance and goal setting based on click through rates ,traffic ,and conversions.
2. Identify keyword gap for SEO improvement and map new content to be
produced for our blog, YT channel and Pinterest and optimize the same
for SEO.
6. Email marketing:
0. Optimize our marketing automation and lead nurturing processes
through email, content, and social channels.
1. Measure results and optimize the lead nurturing workflow for these
segments to convert leads into customers.
2. Implement Retention & Reactivation based campaigns to improve
lower funnel conversions.
Candidate Requirements
1. A high degree of ownership in taking things to completion. Can thrive in an
unstructured environment.
2. Exceptional communication skills. Enthusiasm to write things down for
posterity, build playbooks, and create training manuals. Loves one pagers.
3. The ability to collaborate effectively across teams such as growth, marketing &
design.
4. Knowledge of UAC, Search and Social advertising preferably for consumer
apps. Experience in a performance marketing role across a range of channels;
search, social, affiliate, display, video.
5. Strong experience in website analytics tools highly proficient with google
analytics, tag manager, search console. Knowledge of using data tools such as
marketing automation CRMs like Cleve tap, attribution reporting, and paid
campaign reports.
6. Strong knowledge of performance optimization and have a strong
quantitative analysis. An understanding of cohorts, segmentation of user base,
calculations of ROl and funnels is a must.
7. Worked at a fast growing start up for at least 3+ years
8. Past experience in B2C traffic generation, managing digital/mobile advertising.
9. Be able to bridge data analysis, research, competitive intelligence to build
efficient and scalable customer acquisition programs.
10. Able to effectively organize, prioritize & manage their time
11. Experience with automations & SQL is a big plus

Vision: Designing and Developing products and features based on data and advanced
analytics.
- leverage business knowledge and data to uncover the potential of the data
- data science applications development
- hypothesis testing and modelling
- evaluate performance of various ML/DS models
- and much more
Role: The role is to define big ‘Why’ and ‘What’? Ideate and build products and features
using advanced data science and machine learning models which can help internal/external
stakeholders along with customers. It requires you to experiment on multiple hypothesis
using statistical and machine learning algorithms and bring better decision making to the
table. The role requires you to work closely with business and machine learning/data
science team.
Responsibility:
- Define and solve the problem that exist in the market and solve by using data
- Writing Product requirement documents with user stories
- Monitor products and feature’s performance
- Make strong communication and feedback loop with customers and
stakeholders
- Bring best product practices to the table
Autonomy:
- Create product roadmap for data products
- Daily decision making about product
Requirements:
- Graduate/ Post graduate degree in Marketing, Business Administration,
Engineering etc.
- 4+ Years of Product Management experience in high growth tech start up
- Strong knowledge of Excel and Database
- Analyzing data and model performance
- Knowledge of latest technology and innovation trends
- Working knowledge of application development process and hands on product
management systems JIRA, Aha etc.
- Comfortable in programming language like R and Python
- Sound knowledge of cloud-based architecture
- Ability to develop hypothesis and testing models
- Proficient in the development of Base Software in AUTOSAR.
- Experience in configuration of different AUTOSAR BSW components (Comms/DCM/DEM/Memory etc.)
- Experience working in any of the commercial AUTOSAR

The Magento Developer position is a mid-senior level position that will take a key role in Magento extension/theme development.
Job Role: Magento Developer
Location: Remote
Responsibilities
• Write and review extensible code
• Design, test and deploy Magento applications
• Follow industry-standard best practices
• Assume responsibility for security of code and data
• Contribute to continual enhancement of product
Requirements
• 6+ years of software engineering experience in PHP language •
2+ years of hands-on experience in Magento / Magento 2 (not just themes, but module development, advanced level customizations, and performance tuning)
• Understanding of Magento's code structure, extension architecture, theme hierarchy, and fallback components
• Experience installing and configuring third-party extensions on Magento 2
• Magento 2 Ecommerce Enterprise edition preferred
• Familiarity with Magento security practices
• Ability to analyze and optimize UI and back-end application code for efficiency and performance
• Understanding of version control management, especially git

Job description
Greetings from Abservetech Pvt ltd
We are looking for the candidate with experience in Android Development. The interview process is going on, Get Hired and work with us.
Required Skills
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with cloud message APIs and push notifications
- Understanding of Google’s Android design principles and interface guidelines
- Experience with offline storage, threading, and performance tuning
- Ability to design applications around natural user interfaces, such as “touch”
- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Familiarity with continuous integration
- The developer should know how to use the graphics and code in a optimized way to consume very reasonable volume of device memory
Responsibilities
- The developer should learn the defensive programming methodology to develop any apps.
- Make sure you will meet the deadlines and your delivery should meet the expected quality defined as per our process.
- Work with project managers closely to ensure the development process per the scheduled plan.
Qualification: Graduates or Post Graduates from any stream are qualified for this post.
As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.
Responsibilities
- Highly skilled tech expert with exposure in web-technologies and a product oriented thought process
- Design client-side and server-side architecture
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning databases and applications
- Write effective APIs
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software
- Create security and data protection settings
- Build features and applications with a mobile responsive design
- Write technical documentation
- Should have minimum 5 years of experience
Requirement
- Proven experience as a Full Stack Developer
- Experience developing desktop and mobile applications
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, React JS & Extjs)
- Knowledge of multiple back-end languages (Java Servlets, Jsp, hibernate, Spring, Spring boot-Java back end)
- Excellent communication and teamwork skills
- Great attention to detail
Technologies
- Front end: Extjs, React Js, html, CSS, JavaScript
- Back end: Java Servlets, Jsp, hibernate, Spring, Spring boot-Java back end.
* No IT profiles
* BSC IT, BCA, B.TECH, B.E and No regular MBA is needeed
* Graduation certificate, mark sheets, offer and experience letter, 3 months pay slips of previous company are compulsory
* most probably US shifts with two way cab provided
* Required knowledge: SLA, KPI,VLOOKUP,HLOOKUP,EXCEL
* Must have some perior experience in any corporate companies


- You will work on long-term React Native mobile applications for innovative startups.
- Together with your colleagues and our clients you will analyse requirements and envision a qualitative solution. You will be responsible for the entire development - from architecture to implementation - and deliver user-friendly, performant and well-tested mobile applications.
- You will be part of our continuous improvement culture, hone your skills and share your experience with your colleagues.
We expect :
- You have at least 3-year experience implementing and deploying React Native apps.
- You developed and published at least one React Native app on Google and Apple Store.
- You are familiar with Google and Apple Store guidelines and compliance.
- You can build pixel-perfect UIs for all mobile platforms.
- You have strong knowledge of Javascript ES6 and higher.
- You know how to make a solid relational data model and have a good knowledge of SQL.
- You have integrated a variety of web API's and understand HTTP.
- You know how to write clean and flexible object-oriented code.
- You have a good understanding of async programming concepts.
- You work daily with tools like Git, NPM and a proper IDE (Webstorm).
- You can deliver POCs, experiments and technology evaluations following design thinking practices.
- You will be contributing towards architecting and building React Native applications, as well as coordinating with the teams responsible for other layers of the product/project infrastructure.
- You write clean code and are a pragmatic programmer.
Extra points :
- You wish Typescript was the default language of the web.
- You stepped outside the Expo world and have experience with native iOS or Android development. You are familiar with XCode and Android studio, and leverage native APIs for deep integration with Android and iOS.
- You have experience with state management libraries like MobX and Redux.
- You write automated tests and perform end-to-end testing with Detox or Appium.
- You are familiar with functional programming concepts and apply it occasionally.
- You worked with other hybrid mobile platforms like Sencha, HTML5, PhoneGap, etc.
- You have experience with Scrum and Lean methodology

