
Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree

Similar jobs
Reports to: Marketing Director / VP of Marketing
Type: Full-time
Job Summary:
We are seeking an experienced and strategic Senior Brand Manager to lead and execute brand strategies that drive growth and enhance brand equity. The ideal candidate will have a proven track record in brand management, a deep understanding of consumer behavior, and the ability to manage cross-functional teams effectively.
---
Key Responsibilities:
1. Brand Strategy Development:
Develop and implement comprehensive brand strategies aligned with business goals.
Define brand positioning, target audience, and key messaging.
2. Marketing Campaign Management:
Lead the planning, execution, and analysis of multi-channel marketing campaigns.
Collaborate with creative, media, and digital teams to ensure cohesive brand communication.
3. Market Analysis & Insights:
Conduct market research to understand consumer needs, competition, and industry trends.
Analyze sales data and campaign performance to refine strategies.
4. Budget Management:
Manage the brand budget, ensuring effective allocation of resources.
Track and report on ROI for marketing activities.
5. Product Development Support:
Work closely with product development teams to align new products with brand strategy.
Lead go-to-market strategies for product launches.
6. Team Leadership:
Mentor and guide junior brand managers and marketing coordinators.
Facilitate cross-functional collaboration with sales, PR, and product teams.
7. Brand Performance Monitoring:
Develop and monitor KPIs to track brand performance.
Provide regular reports and insights to senior management.
---
Key Requirements:
Education: Bachelor’s degree in Marketing, Business Administration, or a related field (MBA preferred).
Experience: 5+ years of brand management experience, preferably in [industry, e.g., FMCG, Tech].
Skills:
Proven ability to develop and execute successful brand strategies.
Strong analytical skills and proficiency in using data for decision-making.
Excellent communication and leadership skills.
Proficiency in marketing tools and software (e.g., Google Analytics, CRM systems).
---
Key Competencies:
Strategic thinking
Creativity and innovation
Financial acumen
Project management skills
Consumer-centric mindset
---
To Apply: Please submit your resume and a cover letter
detailing your relevant experience to [contact email].
---
Would you like to add or adjust anything in this JD?
Roles and Responsibilities: ● Develop and execute innovative online and offline campaigns with a strong emphasis on Web3 strategies, including NFT promotions, blockchain-based gamification, digital marketing, brand partnerships, and on-ground activation to drive substantial traffic to digital channels. ● Identify, develop, and optimize growth channels specific to the Web3 ecosystem, aiming to maximize revenue growth through decentralized platforms and technologies. ● Analyze marketing data, user feedback, and blockchain analytics to shape future Web3-centric marketing strategies. ● Propose new Web3 initiatives to attract prospects and convert leads, leveraging smart contracts, DAOs, and tokenomics to engage with a tech-savvy audience. ● Provide insights and expertise to enhance the efficacy of marketing activities, focusing on content development, optimization, and advertising within the Web3 space. ● Plan and execute initiatives to reach the target audience through various channels, including traditional digital channels and emerging Web3 platforms. ● Work closely with other teams to share ideas, feedback, and present results, fostering an environment of innovation and cross-functional synergy in the realm of Web3. Key Requirements: ● You possess a degree in Marketing, Business Administration, or a related field, with a strong preference for candidates with additional certification or experience in blockchain and Web3 technologies. ● You have prior experience in a growth hacking role with a specific focus on Web3 projects or companies. ● Excellent analytical skills with the ability to leverage data, metrics, analytics, consumer behaviour trends, and blockchain analytics to generate creative and innovative ideas. ● A highly goal-oriented individual who is resilient in your pursuit of growth within the fast-evolving Web3 ecosystem. ● Open-minded, curious, and a strong problem solver with a passion for exploring new technologies and platforms in the Web3 space
Purpose
We are working hard to be the world's most loved skill-learning platform & build the future of passion. We are here to do the best work of our lives, and together, we hope you are too. Come & help shape the future of inspiration & passion. As an early team member, you get to shape the direction of our products, company culture, hiring & product engineering practices.
Performance Marketer
About the role
● Own and drive a full-funnel global paid media strategy. You’ll define and shape our paid acquisition strategy, driving acquisition and assessing the full-funnel impact of our paid channels on activation, conversion, and retention.
● Experiment and test campaigns. You’ll design and execute testing roadmaps to evolve new campaign strategies, measuring performance to achieve maximum returns in any paid spend.
● Analyse, assess performance and iterate. You’ll analyse performance results and make recommendations for decisions across spending, targeting, bidding, creative, landing pages, and more.
● Partner and collaborate cross-functionally. You are highly collaborative in your approach and work closely with your counterparts across design, engineering, growth, and product.
● Be a leader in your craft. You’ll stay abreast of industry best practices, channels, and strategies, and identify new growth opportunities.
● As the senior member of the Marketing and Growth team, you'll be expected to set up
repeatable processes and help us scale the function as we grow.
● Problem solves some of the best consumer marketing problems on a global scale
What are we looking for?
● 5+ years working in the marketing or growth function, preferably in a startup.
● Proven experience in managing paid digital campaigns. You have a solid understanding of performance marketing, conversion, and customer acquisition.
● Hands-on experience in Google AdWords and Display/Social ads is a must. Expertise in one of them is a pre-requisite.
● Experience in subscription businesses is a bonus (Free to Paid, Recurring constructs). Also, experience in web-based marketing (we use apps mostly for engagement, and most of us customers convert on the web - both desktop & web)
● You are a self-starter and can make decisions on your feet with minimal supervision, and end-to-end ownership to drive outcomes.
● You possess deep customer empathy and love getting your hands dirty with data
● We are location agnostic, but in the same time zone (India). We have a small garden office @Jayanagar, Bangalore (home to some of the best dosas in India) to jam together on anything that requires space.



- A minimum of 4-5 years of work experience in software development/engineering projects
- High proficiency in Python language programming (Basic & Advanced)
- Proficiency in web-based development (HTML, Javascript, Flask Python Microframework)
- Proficiency in Linux bash scripting; Windows batch scripting
- Experience in interfacing python tools with relational databases – At least 2 of these (MySQL, Oracle, SQL Server, Postgress)
- Experience with software configuration management tools: git (preferred); Rational Clear Case or SVN-Subversion
- Project experience in Microsoft Office tools automation (Excel/VBA, Outlook, ODBC)
- Result oriented with a focus on product quality and customer satisfaction
- Team player, open communication, and ability to work with the international team
- Excellent Communication skills
- Good knowledge of 5G & LTE network architecture and network optimization - Optional


Position: Senior .NET Core Developer( Remote , Base Location : Chennai)
Experience: 5-8 years
Responsibilities:
As a Senior .NET Core Developer, you will play a key role in architecting, designing, and implementing robust and scalable web applications and distributed systems. Your responsibilities will include:
- Web API Development: Designing and implementing secure and efficient Web APIs, ensuring seamless integration with various client applications.
- Storage Management: Overseeing storage accounts and implementing strategies for efficient data storage and retrieval in cloud environments, leveraging services like Azure Storage.
- Messaging Architecture: Designing and implementing messaging queues for asynchronous communication between microservices, ensuring a decoupled and scalable system.
- Background Jobs: Developing and optimizing background job processes to handle tasks such as batch processing and asynchronous operations.
- Distributed Systems: Architecting and maintaining distributed systems, ensuring high availability, fault tolerance, and optimal performance.
- Technology Stack: Utilizing .NET Core 6 and staying updated with the latest technologies and best practices in the .NET ecosystem.
- Error Handling and Retries: Implementing robust error handling mechanisms and strategies for automatic retries to enhance system reliability.
- Database Management: Designing and optimizing database schemas, utilizing ORMs for efficient data access, and ensuring data integrity.
- Memory Management and Performance: Implementing efficient memory management practices and optimizing code for performance.
- Async Programming: Leveraging asynchronous programming techniques for handling concurrent operations and improving application responsiveness.
Qualifications:
- Bachelor's or Master's degree in Computer Science or a related field.
- Extensive experience (5-8 years) in .NET Core development.
- Proven expertise in designing and implementing scalable web applications and distributed systems.
- Strong knowledge of Web API development, storage management, messaging architectures, and background processing.
- Experience with error handling, retries, and implementing robust solutions for fault tolerance.
- Proficiency in database design, ORMs, and data access optimization.
- Familiarity with the latest .NET technologies, especially .NET 6.
- Excellent problem-solving and debugging skills.
- Strong understanding of memory management and performance optimization.
- Experience in asynchronous programming.
Why Brimma Tribe?
Mortgage Technology Leadership: Join a team with over two decades of experience in building and implementing enterprise-grade Mortgage Technology platforms, used by leading mortgage lenders in the US.
Tribal Culture: Become a part of a tribe that cherishes diversity, encourages innovation, and thrives on collaboration, where every voice matters. Inspired by Tribal Leadership and the mantra 'Be Nice…Play Nice,' our culture fosters an inclusive environment.
Innovation at the Core: Our innovations arise from a profound understanding of mortgages and cutting-edge technology, setting the pace for industry trends.
Optimizing Processes: We're dedicated to reengineering Mortgage Lending, utilizing the right technology to reduce origination costs for lenders.
Impactful Solutions: Collaborate with high-performing teams, delivering solutions that leave a lasting impression and create "raving fans."
Elevate your career with Brimma - where technology, culture, and innovation converge!

GCP Data Analyst profile must have below skills sets :
- Knowledge of programming languages like https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.simplilearn.com%2Ftutorials%2Fsql-tutorial%2Fhow-to-become-sql-developer&data=05%7C01%7Ca_anjali%40hcl.com%7C4ae720b3f3cc45c3e04608da3346b335%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C637878675987971859%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=EImfaJAD1KHOyrBQ7FkbaPl1STtfnf4QdQlbjw72%2BmE%3D&reserved=0" target="_blank">SQL, Oracle, R, MATLAB, Java and https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.simplilearn.com%2Fwhy-learn-python-a-guide-to-unlock-your-python-career-article&data=05%7C01%7Ca_anjali%40hcl.com%7C4ae720b3f3cc45c3e04608da3346b335%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C637878675987971859%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Z2n1Xy%2F3YN6nQqSweU5T7EfUTa1kPAAjbCMTWxDCh%2FY%3D&reserved=0" target="_blank">Python
- Data cleansing, data visualization, data wrangling
- Data modeling , data warehouse concepts
- Adapt to Big data platform like Hadoop, Spark for stream & batch processing
- GCP (Cloud Dataproc, Cloud Dataflow, Cloud Datalab, Cloud Dataprep, BigQuery, Cloud Datastore, Cloud Datafusion, Auto ML etc)
We are looking for a Flutter mobile application developer who possesses a passion for pushing mobile technologies to the limits. Our ideal candidate is a great Flutter developer who is proficient with iOS / Android / Flutter and its ecosystem.
Responsibilities
- Solid understanding of Flutter, Dart, Flutter animations
- Build mobile applications using Flutter for hybrid, Android and iOS platforms
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Strong understanding of design patterns over and above MVP, MVVM, and MVC
- Knowledge of Location Services, Maps, and other common Android/iOS libraries
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Requirements
- BS/MS degree in Computer Science, Engineering or a related subject
- At least 3 years of relevant Flutter development experience.
- Must have built at least two Android and/or iOS apps with Flutter from scratch
- Experience with Android SDK
- Experience with third-party libraries and APIs
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Solid understanding of the full mobile development life cycle.
Setting objectives and goals for the team and also track progress
Hiring from Within and from Outside
Performance Appraisals
BackOffice operation

- Build pixel-perfect, buttery smooth UIs across both mobile platforms
- Strong knowledge of React workflows (such as Flux or Redux)
- Implement clean, modern, smooth animations and transitions that provide an excellent user
experience
- Integrate third-party APIs
- Release applications to IOS and Google Play stores.
- Ability to work through new and difficult React Native issues and contribute to libraries as
needed.
- Ability to create and maintain continuous integration and delivery of React Native applications.
- Experience with code optimization and performance improvements
- Experience in Mongo DB, Node JS, AWS is a plus
- Strong knowledge of GIT
Required Skills:
-Database - NoSQL (MongoDB), Restful, Express.JS, React.JS and Node.JS


