Customer Support

WHAT YOU'LL WORK ON

• Design and implement scalable APIs and microservices using Node.js & Express
• Manage deployments via GitHub Actions and CodeDeploy; work with Docker & AWS
• Optimize MongoDB queries and use Redis caching for high-concurrency traffic
• Bridge Figma designs to backend logic using Next.js and Tailwind CSS
• Maintain monitoring with Nginx & PM2 to ensure 99.9% uptime

WHAT WE'RE LOOKING FOR

• 1+ year of professional experience building and maintaining production applications
• Deep Node.js knowledge: async programming, RESTful API architecture
• MongoDB mastery: schema design, indexing strategies, complex aggregation pipelines
• Hands-on AWS (EC2/S3 minimum) and practical CI/CD pipeline experience
• Proven ability to take a feature from PRD / Figma to stable production deployment

WHAT WILL MAKE YOU STAND OUT

• Experience maintaining apps with high concurrent user counts
• Comfortable with Nginx configs and Dockerfiles
• Hands-on with payment gateway integration (Cashfree) and webhook handling
• Obsession with maintainable, well-documented, DRY code

AI Usage Policy:

AI tools (Cursor, Copilot, GPT-4) are force multipliers — use them. But you must own your code, reason hrough architectural trade-offs, and debug without relying solely on AI.

HOW TO APPLY:

• Tell us about the most complex bug you've solved or a backend system you built from scratch
• Share your GitHub profile
• Include at least two live project links showcasing your best work
• Your code will directly impact the learning outcomes of thousands of students.

Founding Engineer (Bangalore)

The problem:

Business enterprises overpay vendors - on every batch of invoices, on every month because the data that would catch lives in different systems. We are building an AI agent that processes invoices end-to-end, reasons across all the relevant sources, flags genuine discrepancies, and acts - without a human having to investigate each one.

What you will own

Everything engineering. Schema design to deployment to the 2am fix when something breaks in production. There is no tech lead above you. There is no platform team. There is the architecture, you, and the founders. Concretely, this means building:

• A multi-stage agentic pipeline that takes a vendor invoice and produces a structured decision - fully autonomous for clear cases, escalating to human review for genuinely ambiguous ones. We use LangGraph, but if you've built equivalent systems with Temporal, Prefect, or custom state machines with LLM orchestration, that works
• An LLM-powered extraction layer that handles real invoices - scanned PDFs, stamped documents, inconsistent layouts - and returns structured output
• A graph data model that connects invoices to various sources and can traverse those relationships to detect discrepancies
• ERP connectors, GST validation logic, and a write-back layer that closes the loop

What we need

• Strong Python. Async FastAPI, clean service boundaries, tests that actually catch bugs. You have shipped Python backends that handled real production load
• Solid Postgres. Complex queries, schema design, migrations without downtime, row-level security for multi-tenant data. pgvector is a plus - if not, you pick it up fast
• LLM API experience in production. You have called an LLM API for something that real users depended on. You know about structured output, retry logic, cost management, prompt versioning. A side project counts if it was genuinely deployed
• Comfort with graph data models. You understand when a graph is the right structure and when it is not. You do not need deep Neo4j production experience - you need to understand graph relationships conceptually and be willing to learn Cypher. It is a 2-day ramp for the right person
• Working knowledge of deployment. Deployed and operated production workloads on GCP. Cloud Run, Cloud SQL, Cloud Storage, Redis — you're comfortable across the stack. If you've done it on AWS, the translation isn't hard, but GCP is where we are
• You own things. Not "I contributed to" - you designed it, shipped it, and fixed it when it broke. That pattern needs to be visible in your history

Good to have, not mandatory

• Built an agentic pipeline with multiple stages
• Any fintech, P2P domain experience - even tangential
• Worked at a startup with under 20 people
• Has a GitHub, blog, or writeup that shows how you think about a hard technical problem

What you get

• The hardest engineering problem you would have worked on. This is not CRUD with an LLM bolted on
• Real ownership. First engineering hire. Your architectural decisions will be in this product five years from now
• Equity that matters. ESOP - Open to discussion. We are pre-seed - this is a bet, not a guarantee. We will not pretend otherwise
• No meetings tax. You work directly with the founders. The product is specified clearly. You know what you are building and why

Honest about stage: We do not have a production ready infra yet. We have a complete architecture specification and a working prototype. If you need the stability of an established engineering org, this is not the right moment. If you want to build something real from zero and own a meaningful piece of it, it is.

The founders

One of us has spent 20 years building revenue and operational engines at companies where there was no playbook - part of the pilot team that established the world's largest search company's direct sales operations in India, managed global operations for a global mobile advertising platform, scaled a B2C platform to become one of India’s leading edtech platforms and most recently worked on building an enterprise Agentic Voice AI platform. The other has spent 15 years taking AI from demo to production in domains where failure is expensive - voice, lending, and conversational systems across a Series D conversational AI company, a major telco, a Big 4, and a leading NBFC.

Two IIT/IIM alumni who have both watched AI work in enterprise, and know exactly what it takes to get it there. We are not building this product because it sounds interesting. We are building it because we have both sat across the table from CFOs who know they are losing margin and have no tool capable of doing anything about it.

Working Days-6 Days Working (1st,3rd,5th Saturday off, 2nd and 4th Working)

Time-9:30 AM to 6:30 PM

Exp-2 years

Key Responsibilities:

Relationship Manager- Insurance

• Preferably experience of Life & Non-Life Insurance products from Insurance Broking Company/Banca Insurance/Insurance Company.
• Candidate should have cleared Insurance Broking Exam (Optional), if not then after joining he/she will have to clear the exam on top most priority.
• Sound knowledge of Life/Non-Life Insurance products (Health, Motor, PA).

• Bachelor’s degree in Computer Science/Engineering or equivalent experience.
• 5+ years of professional experience in Node.Js, Angular, AWS, MongoDB or Postgres OR MySQL.
• Strong experience with MEAN stack development.
• Proficiency in SQL databases (MySQL, PostgreSQL, MongoDb).
• Solid understanding of AWS services for application hosting and scaling.

Dear Aspirant,

We do have an urgent opening with Sagarsoft for the Application Support Analyst role.

Job Title/Role: Application Support Analyst

Job Location: Hyderabad- Remote

Client : Point72 -https://point72.com

Role: Permanent Role 

Notice Period: Immediate to 15 days

Open Positions: 2

Shift: US Shifts (Complete Night Shifts)

Working Hours:

• Shift Rotation: Every 3 months
• Shifts:
• Evening Shift: 7:00 PM to 5:00 AM IST
• Night Shift: 9:30 PM to 7:30 AM IST/''

About us: Sagarsoft is a BSE listed Digital engineering services company dedicamted to assisting global enterprises with digital transformation and technology modernization.

Overview: Join our dynamic US support team as an Application Support Specialist. You’ll play a key role in providing top-notch support for our applications, ensuring smooth operations across our middle, and back office systems.

Key Responsibilities:

• Collaborate with the global support team in Connecticut to deliver seamless support across different time zones.
• Work closely with Project Managers, Traders, and Analysts to quickly resolve issues and identify areas for improvement.
• Assist in the rollout and setup of new products, providing training and support to end-users.
• Offer 2nd and 3rd line support for various office systems and market data.
• Coordinate with external vendor support teams to address technical issues and implement enhancements.
• Support Development and QA teams throughout project lifecycles, from gathering requirements to deployment.
• Participate in planning and executing PC releases and related deployment activities.
• Set up and monitor automated jobs using a central scheduler (e.g., Active Batch).
• Utilize ticket, issue, and change management systems effectively.

Requirements:

• Passion for providing an outstanding client experience.
• Excellent written and verbal communication skills.
• Confident and friendly phone presence.
• Strong troubleshooting and problem-solving abilities.
• Willingness to share knowledge and suggest improvements.
• Team player who remains calm under pressure.
• Availability for off-hours on-call support.
• Flexibility and adaptability in a fast-paced, evolving environment.

Desired Skills:

• 4 to 6+ years of experience in an Application Support role.
• Experience in automating repetitive tasks.
• Understanding of trading phases and asset types.
• Familiarity with Windows, MS Office, and common business applications.
• Experience with Windows 2003 and 2008 clustering.

Mandatory Skills:

• Experience in investment banking.
• Strong communication and interpersonal skills.
• Proficient in SQL and comfortable working with SQL Server.
• Strong Python or similar programming skills, with a focus on automation.
• Basic UNIX scripting experience is a plus.
• Familiarity with scripting languages (e.g., PowerShell, VB Script, batch).
• Experience with scheduling software (e.g., Autosys, Active Batch)

If you find the skillset suitable, Please let us know the following details.

• Reason for Change:
• Offers in hand?:
• Total exp:
• Relevant exp in Application Support :
• Experience in Python:
• Experience in Automation:
• Experience in SQL:
• Experience in Investment banking:
• Current CTC:
• Expected CTC:
• Notice period (kindly mention the days negotiable, if any):
• Current location:
• Preferred location:
• LinkedIn:

Junior Software Engineer

We are looking for a Junior PHP Developer

Experience Level: 6 Months -1 year

Responsibilities

· Work with developers to design algorithms and flowcharts

· Produce clean, efficient code based on specifications

· Integrate software components and third-party programs

· Verify and deploy programs and systems

· Troubleshoot, debug and upgrade existing software

· Gather and evaluate user feedback

· Recommend and execute improvements

· Create technical documentation for reference and reporting

· Being a good team player

Requirements

· Analyzing website and application requirements.

· Writing back-end code and building efficient PHP modules.

· Develop back-end portals with an optimized database.

· Troubleshooting application and code issues.

· Integrating data storage solutions.

· Responding to integration requests from front-end developers.

· Finalizing back-end features and testing web applications.

· Updating and altering application features to enhance performance.

About Us:

Docsumo is Document AI software that helps enterprises capture data and analyze customer documents. We convert documents such as invoices, ID cards, and bank statements into actionable data. We work with clients such as PayU, Arbor and Hitachi and are backed by Sequoia, Barclays, Techstars, and Better Capital.

Responsibilities:

• You will be responsible for overseeing the development of Docsumo React webapp. You will be working closely with the founders and lead the frontend development.
• Serve as a thought leader and mentor on technical, architectural, design and related issues.
• You will responsible to provide oversight, accountability, and leadership for technical decisions
• You will be designing and building modules in React within the Docsumo webapp. The webapp is the main way for customers to consume Docsumo APIs.
• Own and Implement the features using the technology stack that we have in place while bringing in flavours of latest but proven trends and methods
• Contribute to Product and Design ideas and Implement them as your own product. We value everyone’s inputs.
• Work with our hiring team to hire amazing engineers who will expand the Docsumo culture and product.

Skills:

• At least 6 years years experience building React webapps
• Demonstrated ability to build webapps from scratch using React. Demonstrated ability of managing frontend engineers
• Proven skills in developing a production level end to end UI application on their own
• Excellent command over HTML5, CSS, Javascript & React, Redux
• Familiarity with Version Control tools such as Git
• Theoretical and practical knowledge of SQL / NoSQL databases with hands-on experience in at least one database system
• Must be self-motivated, flexible, collaborative, with an eagerness to learn
• Comfortable working in an Agile work environment with an incredibly fast pace and a large degree of independence.