
Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree

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Dear Candidate,
We are urgently hiring Commercial Executive at Ahmedabad Location.
BU: Corporate
Requirement Name : Executive- Commercial
Domain Experience: Commercial
Experience: 5 to 9 Years
Requirement Status: Active
Location: Ahmedabad -WFO Only.
Open Positions: 1
Key Responsibilities:
Vendor and Partner Contracts:
- Draft, review, and negotiate vendor and partner contracts, ensuring favorable terms and compliance with legal requirements and company policies.
- Manage the PR to PO process, ensuring accurate and timely conversion of Purchase Requisitions (PR) to Purchase Orders (PO).
- Oversee contract execution, ensuring proper documentation and storage in alignment with company policies and legal standards.
Commercial Negotiations:
- Lead commercial negotiations with vendors and partners to secure mutually beneficial agreements, optimizing contract terms to maximize value and minimize risks.
- Conduct cost analyses to evaluate the financial impact of vendor and partner contracts, identifying opportunities for cost-saving and optimization.
Contract Strategy and Process Improvement:
- Develop and implement contract strategies that align with organizational goals, ensuring operational efficiency and risk mitigation.
- Identify opportunities to streamline contract processes and improve internal efficiencies in procurement and financial reporting.
Vendor and Partner Relationships:
- Foster strong, long-term relationships with vendors and partners, ensuring effective collaboration and addressing concerns promptly and professionally.
- Coordinate with vendors to ensure smooth and timely deliveries, payments, and resolution of issues.
Risk Management:
- Identify and assess risks associated with vendor and partner contracts, formulating strategies to mitigate such risks and protect the company’s interests.
- Ensure compliance with TDS, GST regulations, and other financial compliance requirements during vendor transactions.
Financial Accounting and Reconciliation:
- Manage and oversee financial reconciliation of vendor accounts, ensuring accuracy and consistency between purchase orders, invoices, and payments.
- Perform cash handling and reconciliation, ensuring financial transactions are accurately documented and aligned with company records.
Tally ERP 9.0 and Tally Prime:
- Utilize Tally ERP 9.0 and Tally Prime to maintain accurate financial records, manage purchase ledgers, and track payments and receipts.
- Ensure accurate data entry for purchase transactions, vendor payments, and inventory management within the Tally systems.
Inventory and Financial Reporting:
- Oversee the management of Inventory Management Systems (IMS), ensuring accurate tracking and reporting of stock levels, procurement, and deliveries.
- Prepare MIS reports and financial reporting on procurement activities, vendor payments, and overall financial health of the vendor relations.
Ledger Confirmation and Compliance:
- Perform regular ledger confirmations with vendors to ensure consistency and accuracy in accounts payable and receivable.
- Ensure adherence to financial reporting standards and compliance with applicable tax regulations (TDS, GST) in all vendor transactions.
Collaboration with Internal Teams:
- Collaborate closely with internal teams such as Legal, Finance, Sales, and Product Development to ensure smooth operations and alignment with overall business objectives.
- Provide expertise and guidance on contractual matters, including vendor negotiations, financial accounting, and reporting.
Regards,
Minakshi Soni
Talent Acquisition Executive-L2
Rigel Networks
About Us:
At Clickretina, we are looking for a SEO Executive to join our team. We’re a growing company focused on digital marketing, and we need someone who can help us manage and improve our online marketing strategies. If you have experience with SEO and enjoy working with data to make smart decisions, we want to hear from you!
Role Overview
As an SEO Executive, you will be responsible for optimizing website content to improve search engine rankings and drive organic traffic. They conduct keyword research, implement on-page and off-page strategies, and analyze performance using tools like Google Analytics. Their goal is to increase visibility and enhance user engagement on digital platforms.
Job description
- Research and implement search engine optimization recommendations.
- Research and analyze competitor on-site and off-site SEO strategies for better insights.
- Develop and implement a link-building strategy.
- Work with the development team to ensure SEO best practices are properly implemented on newly developed code.
- Work with editorial and marketing teams to drive SEO in content creation and content programming.
- Recommend changes to website architecture, content, linking, and other factors to improve SEO positions for target keywords.
- We are looking for an experienced SEO expert to lead and manage all search engine optimization strategies and delegate work to other SEO experts.
- You will be responsible for managing all SEO activities such as content strategy, link building, and keyword strategy to increase rankings on all major search networks.
Skills Required:
- Minimum 1 year proven experience working in SEO
- Must have a local SEO strategy and plan based on experience.
- Solid understanding of performance marketing, conversion, and online customer acquisition.
- In-depth experience with website analytics tools (e.g., Google Analytics, WebTrends).
- Knowledge of ranking factors and search engine algorithms.
- Up-to-date with the latest trends and best practices in SEO.
Interested candidates can fill out the form -https://clickretina.com/job-application-form/


We are looking for "Software Engineer (Angular)" for Reputed Client @ Bangalore Permanent Role.
Experience: 2- 4 yrs
1.Roles & Responsibilities:
• Design, develop, and unit test applications in accordance with established standards.
• Preparing reports, manuals and other documentation on the status, operation and maintenance of software.
• Analyzing and resolving technical and application problems
• Adhering to high-quality development principles while delivering solutions on-time
• Providing third-level support to business users.
• Compliance of process and quality management standards
• Understanding and implementation of SDLC process
2.Technical Skills:
Primary Skills
• 4+ years experience in C#
• Minimum 2-3 years of experience in Angular 8 (2+) version with Type Script and JavaScript, HTML5, CSS3 and dotnet core
• Minimum 2-3 years of experience with Web API, Entity Frame work and Linq Queries
• Must have a good exposure on query writing and DB management for writing stored procedures/ user-defined functions
• Should be able to understand the Functional Specifications and Technical Specifications and develop the application as per the specification provided.
Secondary Skills
• Minimum 1-3 years of experience on UI development using Bootstrap and Responsive Pages
• Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)
• Test Driven development using Nunit, Jasmine and Protractor
• Proven experience of delivering on-time and with quality
• Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code
Desired Skills
• Should have experience in developing ERP applications or Database Intensive Data Entry applications.
• Been on a support role for a period of 2 years or more
• Hands on experience of configuration management and version maintenance
• Prior experience of working in the shipping domain
• Hand on experience in writing technical specifications
• Should have skills to quickly learn the Business Process and understand the overall project scope.
• Full stack developers with experience in Developing products with Angular and C# APIs, from ground-up will be a plus.
3.Abilty:
• Excellent Communication Skills
• Good conceptualization skills
• Strong Visualization ability
• On time escalation
• Initiation
• Ownership and accountability
• Analytical ability
• Quality Oriented
• Problem solving
1. Actively seeking out new sales opportunities through cold calling, networking and social media.
2. Calling 65-70 leads everyday
3. Setting up meetings with potential clients (parents)
4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes
5. Negotiate/close deals and handle complaints or objections
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7. “Go the extra mile” to drive sales

About Freespace* (a.k.a. Workplace Fabric)
Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship
product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions.
*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric
What is on our offer?
- An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values.
- We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career.
- Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge.
Profile Brief:
You will be a creative Frontend Engineer with specialist React and visualization skills in our fast growing Analytics Team, creating dynamic dashboards to drive our client’s business insights.
Working closely as an active team member, having ownership & accountability to develop the analytics stories, in delivering timely projects through Scrum. Working with product owners and team leads to clarifying requirements, challenge assumptions in order to ensure successful executions and push the client analytics to its best.
Key Skills and Experience
Required Skills: JavaScript (ES6+), React, amCharts, D3.js (or industry equivalent)
Good to have: SQL, TypeScript, AWS, Scrum, IoT
Experience: 4-6 years
- A front-end and data visualization expert with 4+ years of experience
- Ability to design widget or component based, scalable analytics dashboards
- Expert in creating excellent user experience through quick loading dashboards and pixel-perfect design
- Implement dashboard solutions with interactive and dynamic visualization to tell the story.
- Hands-on and well-versed with at least one of React (preferred), Angular or Vue
- Data processing and manipulation expert
- Master in JavaScript with excellent understanding of asynchronous patterns
- Comfortable with of ES6+, TypeScript & emerging web technologies
- Able to easily comprehend and write SQL queries
- Hands-on programmer
Page Break
Key Behaviours
- Have an open mind to turn business requirements into attractive yet practical visualisations.
- Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions.
- Contribute to the success of the team through active participation, team work and owning project deliverables.
- Contribute to high standards through personal delivery of data quality checks, code reviews and documentation in work and team practices.
- Clear thinker with a systematic problem-solving approach, seeing a project through from conception to finished product.
- Unafraid to own mistakes and be willing to challenge and feedback to enhance the team processes and solutions.


Experience:2-4 years
Location: Pune
Responsibilities
• Design and develop features using Java, Spring, and Hibernate
• Ability to design database schema, develop views and stored procedures
• Participate in user story grooming, design discussions, and propose solutions
• Maintain existing software systems by identifying and correcting software defects
• Practice standard development processes leveraging agile methodologies such as SCRUM and TDD
• Review and analyze business requirements and provide technical feasibility and estimates
• Manage development/support functions
• Mentor junior team members, perform code reviews, technical guidance etc.
Requirements
•2- 3 years of experience in Spring Framework, Spring Boot, Restful web services
• BE/B Tech or higher preferably in Computer Science/IT.
• Strong experience in APIs design using either OpenAPI/Swagger/RAML, API implementation, and integration
• Strong knowledge of oAuth2 and experience implementing API security
• Good knowledge of OIDC in API security implementation
• Good understanding of Microservice
• Good knowledge of API Gateway
• Banking and Financial domain experience
Good to have:
• Intermediary level of Cloud Technology knowledge like AWS or GCP Docker and Kubernetes knowledge
• Exposure to continuous integration (CI/CD) using Jenkins or other tools
We are looking to connect with an experienced, skilled and motivated product designer for the lead role at BitClass, Bengaluru.
BitClass operates in the domain of live education by enabling teachers in setting up, selling, managing and delivering their live classes, all in one place. Founded by two accomplished serial entrepreneurs - Gunjan & Utsav, funded by some of the best institutional investors BitClass is striving for building the best in class PaaS platform for live learning.
Take a glance about the industry and our journey to know us better.
Responsibilities
- Understand the experience brief communicated by the product team
- Identify and transcribe the customer requirements into user stories, workflows and wireframes very early on in the project lifecycle
- Receive feedback and make the product evolve based on feedback and your personal assessment of such feedback
- Receive feedback and discuss when needed if you feel there is something more/better/different that can be done
- Develop UI mockups and interactive prototypes the team and client can interact with and test
- Identify and correct UI and UX issues/bugs
- Be the lighthouse of the team in terms of UX and UI best-practices
- Deliver designs catered to each stage of the project lifecycle
- Collaborate with the dev team
- Run tests and maintenance actions
- Deliver and adapt swiftly
Requirements
- 3+ years experience in app design both UX & UI
- Sharp eye for functional and efficient UX
- Ability to do design walkthrough with the client and PM
- Experience with tools such as Sketch, Invision, Zeplin, Abstract
- Understand platform design guidelines and follow them in designs
BitClass launches campus on the Internet for new-age skills, networking & more
Along with 100s of unique live courses, boasts of library, cafeteria and Amphitheatre to provide an exact offline campus experience.
https://tinyurl.com/5c2cad37" target="_blank">https://tinyurl.com/5c2cad37
- 7 years of hands-on experience on database development
- Very strong and hands-on in Oracle Database and PL/SQL development
- Hands on experience in designing solutions and developing for data migration projects using Oracle PL/SQL
- Experience with Oracle Argus Safety, ArisG and other Safety/Clinical systems
- Working experience in development of ETL process, DB Design and Data Structures
- Excellent knowledge of Relational Databases, Tables, Views, Constraints, Index (B Tree, Bitmap and Function Based) , Object type, Stored Procedures, Functions, Packages and Triggers, Dynamic SQL, Set transaction, pl/sql Cursor variables with Ref Cursor
Excellent written and verbal communication skills



Data Platform engineering at Uber is looking for a strong Technical Lead (Level 5a Engineer) who has built high quality platforms and services that can operate at scale. 5a Engineer at Uber exhibits following qualities:
- Demonstrate tech expertise › Demonstrate technical skills to go very deep or broad in solving classes of problems or creating broadly leverageable solutions.
- Execute large scale projects › Define, plan and execute complex and impactful projects. You communicate the vision to peers and stakeholders.
- Collaborate across teams › Domain resource to engineers outside your team and help them leverage the right solutions. Facilitate technical discussions and drive to a consensus.
- Coach engineers › Coach and mentor less experienced engineers and deeply invest in their learning and success. You give and solicit feedback, both positive and negative, to others you work with to help improve the entire team.
- Tech leadership › Lead the effort to define the best practices in your immediate team, and help the broader organization establish better technical or business processes.
What You’ll Do
- Build a scalable, reliable, operable and performant data analytics platform for Uber’s engineers, data scientists, products and operations teams.
- Work alongside the pioneers of big data systems such as Hive, Yarn, Spark, Presto, Kafka, Flink to build out a highly reliable, performant, easy to use software system for Uber’s planet scale of data.
- Become proficient of multi-tenancy, resource isolation, abuse prevention, self-serve debuggability aspects of a high performant, large scale, service while building these capabilities for Uber's engineers and operation folks.
What You’ll Need
- 7+ years experience in building large scale products, distributed systems in a high caliber environment.
- Architecture: Identify and solve major architectural problems by going deep in your field or broad across different teams. Extend, improve, or, when needed, build solutions to address architectural gaps or technical debt.
- Software Engineering/Programming: Create frameworks and abstractions that are reliable and reusable. advanced knowledge of at least one programming language, and are happy to learn more. Our core languages are Java, Python, Go, and Scala.
- Platform Engineering: Solid understanding of distributed systems and operating systems fundamentals such as concurrency, multithreading, file systems, locking etc.
- Execution & Results: You tackle large technical projects/problems that are not clearly defined. You anticipate roadblocks and have strategies to de-risk timelines. You orchestrate work that spans multiple teams and keep your stakeholders informed.
- A team player: You believe that you can achieve more on a team that the whole is greater than the sum of its parts. You rely on others’ candid feedback for continuous improvement.
- Business acumen: You understand requirements beyond the written word. Whether you’re working on an API used by other developers, an internal tool consumed by our operation teams, or a feature used by millions of customers, your attention to details leads to a delightful user experience.

What we offer: A great learning experience across different business verticals, Very Strong Tech mentors with about 10-15Yrs of industry experience
Looking for AngularJs / NodeJS Developer. (Immediate Joinee Preferred)
Ideal candidate will be an enthusiastic developer eager to learn and grow his/her skills in the field.
Primary KRA:
- a) Portal Management and build
- b) third Party API Integrations
- c) Full stack implementation
Mandatory skills: Angular, Nodejs, JavaScript, Bootstrap
Job Description:
- Experience with Building Web-based Applications and service-based architecture using modern framework node.js
- Should have hands-on expertise in some of the following technologies including Node JS, SOAP, RESTful, JSON, XML,
- Common frameworks such as MVC.
- Deep understanding of fundamental data structures and algorithms
- Experience in integrating API for client-server communication with security considerations.
- Experience with web services API integration (Rest, JSON, XML).
- Ability to understand, documenting features, technical specifications & infrastructure requirements and map to technical implementation.
- Strong knowledge of best practices and modern web design trends is necessary.
- Excel at rapid prototyping and at writing good code.
- Experience with modern version control. (GITHub, BitBucket)
- Experience with testing/debugging and validating work produced as part of the development process in multiple platforms
- Experience with HTML & CSS frameworks such as bootstrap.
- Understanding of general user experience and UI design principles
- Good understanding of cross browser front end development issues
- Cloud Computing Services – AWS will be an added advantage.
- Platforms – Linux, Windows
- Knowledge of MEAN Stack will be an added advantage
- Worked on e-commerce platform solutions will be an added advantage.
- Self-motivated, thinking up and executing own ideas.
- Strong communication skills
If you are keen to be a part of a close knit family and aspire to grow insanely big, do write back.

