
Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree

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Experience: 0 to 3 Years
Annual CTC: ONR : 1.5 LPA - 3 LPA
**Required Knowledge and Skills:**
- Basic understanding of income tax laws and regulations.
- Familiarity with the filing of income tax returns and audit reports.
- Knowledge of TDS-TCS returns and related compliances.
- Proficiency in using accounting software and tax filing tools.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Ability to work independently as well as part of a team.
- Proficiency in MS Office (Word, Excel, Outlook).
**Qualifications:**
- Bachelor’s degree in Accounting, Finance, Commerce, or a related field.
- Prior experience or internships in a similar role will be an advantage.
- Professional certifications (e.g., CA Inter, CPA) will be a plus but not mandatory.
Job Title: Instructional Designer
Location: Bangalore (Onsite)
Department: Learning & Development / Product
Reports To: L&D Head / Training Manager
Employment Type: Full-Time
Working Days: 6 Days
About Us – Learners Point
Learners Point Academy is a premier global Ed Tech and corporate training provider headquartered in the UAE, serving the Middle East, India, and Africa. With a legacy of 20+ years, we have empowered 110,000+ learners and 500+ enterprises. We specialise in high-impact professional certifications, digital learning platforms, and bespoke corporate capability programs.
Role Overview
We are looking for a creative and detail-oriented Instructional Designer to bridge the gap between complex information and engaging learning experiences. You will be responsible for the end-to-end design of both traditional and e-learning programs, leveraging ADDIE/SAM frameworks and cutting-edge multimedia tools to drive learner performance for our global enterprise clients.
Key Responsibilities
- Needs Analysis: Conduct Training Need Analysis (TNA) with SMEs and business leaders to define clear learning objectives.
- Curriculum & Content Design: Develop comprehensive course structures, storyboards, and interactive modules for LMS/LXP platforms.
- Multimedia Development: Integrate videos, simulations, gamification, and AI-driven content to enhance knowledge retention.
- Tech Integration: Ensure all content is mobile-responsive and compliant with SCORM/xAPI standards.
- Quality Assurance: Conduct pilot testing and gather stakeholder feedback to iterate and improve course effectiveness.
- Accessibility: Apply Universal Design for Learning (UDL) principles to ensure inclusivity for all learners.
Mandatory Qualifications & Skills
- Experience: 3+ years in Instructional Design or Educational Content Development.
- The Tech Stack: Expert-level proficiency in Articulate Story line, Adobe Captivate, or Camtasia.
- Frameworks: Mastery of Bloom’s Taxonomy and the ADDIE/SAM models.
- Portfolio: A strong portfolio demonstrating e-learning modules, interactive guides, and assessment designs.
- Education: Bachelor’s degree in Instructional Design, Education, or a related field. (Certifications like ATD are a plus.
Why Learners Point?
- Collaborate with a global team across the UAE, KSA, and India.
- Design content for Fortune 500 enterprise clients.
- Fast-paced, innovative environment focused on AI-driven learning.
Job Description
Full Stack Developer (Java and Angular)
Location: Remote
Experience required: 3+ years
Requirements:
- Total 3+ years of experience in Java and J2EE development
- 3 years of experience in Full Stack development using Java and Angular 2.0 and above
- Experience in Spring Boot and Spring MVC
- 1 year of experience in AWS Services
- Experience in writing DB queries - SQL & PL SQL
- Experience in RESTful API/SOAP based services
- Good communication and interpersonal skills
We are looking for a skilled Fullstack Tech Lead with extensive experience in NestJS and NextJS to join our team. The ideal candidate should have a strong background in full-stack development, including building and deploying complex web applications. If you are a proactive and self-motivated individual with a passion for developing high-quality software, we would love to hear from you!
Key Responsibilities:
• Lead the development team in building and maintaining complex web applications using NestJS and NextJS.
• Architect and design scalable, secure, and maintainable systems.
• Collaborate with cross-functional teams to design, develop and deploy new features.
• Conduct code reviews and ensure the team follows best practices.
• Mentor junior developers and help them grow their skills.
• Stay up-to-date with the latest trends and technologies in web development.
Requirements:
• Proven experience as a Fullstack Developer or similar role, with a minimum of 5 years of experience.
• Strong experience with NestJS and NextJS.
• Strong experience in front-end technologies such as ReactJS, HTML, CSS, and JavaScript.
• Strong experience in backend technologies such as NodeJS and RESTful APIs.
• Experience in database technologies such as MongoDB and PostgreSQL.
• Familiarity with containerization technologies such as Docker and Kubernetes.
• Good understanding of Agile methodologies and experience in working in Agile environments.
• Excellent problem-solving and analytical skills.
• Strong leadership and communication skills.
• Bachelor's degree in Computer Science, Engineering or a related field.
Hands-on experience in C#, http://asp.net/" target="_blank">ASP.NET, MVC, Web API, SQL Server.
· Experience in latest .Net framework versions (4/4.5/.Net Core 2.0 Frameworks), SQL Server 2008/2012.
· Experience in OOPS, HTML5, Bootstrap,CSS, AJAX/ JavaScript/ JQuery/ AngularJS and Angular 2.0 and web development.
· Excellent communication, analytical and interpersonal skills.
· .NET Full Stack (C#, MVC / .Net Core, WEB API, JSON, REST, JavaScript, Ajax)
· Good knowledge on Angular development, Angular JS
· knowledge in Azure cloud solutions.
· Developing and Hosting REST API Swagger and integration with angular.
1. Must have knowledge of Laravel and PHP
2. Can solve bbugs
3. can work with multiple of projects like eCommerce, Tour & Travels, LMS etc.
Accounts Payable
- Excellent knowledge in Invoice Processing & T&E claims and guide the team
- Handle all payment exceptions, including positive pay items, and administers all special handling
- Performs internal duplicate payment reviews daily.
- Reviews all A/P checks subject to escheatment.
- Vendor reconciliation & follow-up with the vendor
- Compliance audits
- Month-end activities of chargeback, accrual, reporting, and analysis
- Performance Reporting, Management, and SLA Adherence
- People Management – Should be able to lead a team of 10 – 15 people
Accounts Receivable
- Monitor daily activities such as Customer Master, Cash Applications, Billing, Dunning, etc.,
- Period / quarterly accounting and analysis: Period P&L and Sales Reporting
- Identify the unallocated/unapplied cash and work with onshore teams in clearing the customer accounts
- KPI/SLA management
- Performance Management and Reporting
General Ledger
- Responsible for service delivery with zero surprises for a particular process e.g. Reconciliation and Journals
- Responsible for driving process standardization and delivery excellence for the process and team
- Responsible for pro-active issue resolution and troubleshooting
- Single point of contact and L1 escalation level
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https://www.linkedin.com/company/steer-through/?viewAsMember=true" target="_blank">https://www.linkedin.com/company/steer-through/?viewAsMember=true
The candidates who are looking for new trajectories of growth and are determined to convert their vision into realities will find us a perfect team to work with.
We are looking for candidates who are experienced in Website Development preferably in the area of online marketplace/directory websites. The role is responsible for designing, coding, modifying, and maintenance of our website according to our business requirements.
Your day-to-day responsibilities include:
- Write well designed, testable, efficient code by using best website development practices
- Create website layout/user interface by using standard practices
- Integrate data from various back-end services and databases
- Gather and refine specifications and requirements based on business needs
- Create and maintain software documentation
- Be responsible for maintaining, expanding, and scaling our site
- Stay plugged into emerging technologies/industry trends and apply them into operations and activities
- Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen
- Ready to take on additional responsibilities if and when required
Tech stack required:
- Frontend: HTML5, CSS3 (Bootstrap Framework) and JQuery
- Backend: PHP 7 and MySqli 8
- Server: Linux OS, Nginx Server
- DNS Management: CloudFlare
- Basic knowledge of the Search Engine Optimization process
Eligibility criteria:
- The candidate should have work experience in web programming with the above-mentioned tech stack
- The candidates with experience in the startup space will be given preference
2. Demonstrable abilities to optimize code. Strong analytical skills for effective problem solving
3. Experience in Java Spring, Hibernate, Github. Spring boot optional








