Cutshort logo
Contlo logo
Customer Support
Customer Support
Contlo's logo

Customer Support

Shally Lydia's profile picture
Posted by Shally Lydia
1 - 4 yrs
₹5L - ₹15L / yr
Bengaluru (Bangalore)
Skills
JIRA
Customer Support
customer support engineer
Technical support

Customer Support at Contlo

Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.

With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.

At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.


Responsibilities-

  • ● Respond to customer queries in a timely and accurate way, via phone, email or chat
  • ● Identify customer needs and help customers use specific features
  • ● Analyze and report product malfunctions (for example, by testing different scenarios or
  • impersonating users)
  • ● Update our internal databases with information about technical issues and useful
  • discussions with customers
  • ● Monitor customer complaints on social media and reach out to provide assistance
  • ● Share feature requests and effective workarounds with team members
  • ● Inform customers about new features and functionalities
  • ● Follow up with customers to ensure their technical issues are resolved
  • ● Gather customer feedback and share with our Product, Sales and Marketing teams
  • ● Assist in training junior Customer Support Representatives

Requirements and skills-

  • ● Experience as a Customer Support Specialist or similar CS roles
  • ● Familiarity with our IT SaaS industry is a must
  • ● Experience using help desk software and remote support tools
  • ● Understanding of how CRM systems work
  • ● Excellent communication and problem-solving skills
  • ● Multi-tasking abilities
  • ● Patience when handling tough cases
  • ● B.Tech/BCA degree 


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Contlo

Founded :
2021
Type :
Product
Size :
20-100
Stage :
Raised funding

About

AI Marketing Platform - Leverage your brand's own Generative AI model to run your entire marketing and boost sales via Email, SMS, Webpush & WhatsApp
Read more

Company social profiles

bloginstagramlinkedintwitter

Similar jobs

CCL HUB
at CCL HUB
1 candid answer
Pradeep Subedi
Posted by Pradeep Subedi
Remote only
0 - 1 yrs
₹2L - ₹3L / yr
English Proficiency
Fluency

Focus: General PTE and IELTS

Schedule: Flexible. Must be available from 6:30 AM IST when required.

Compensation: 10 AUD per hour


Job Summary

We are looking for an experienced and dedicated PTE / IELTS Tutor to deliver effective online training sessions for students preparing for General PTE and IELTS exams. The ideal candidate understands exam structures, scoring patterns, and coaching strategies that help learners consistently hit their target scores.


Key Responsibilities

  • Conduct engaging online classes for General PTE and IELTS learners.
  • Create personalized lesson plans based on student proficiency.
  • Teach all four modules. Speaking, Listening, Reading, and Writing.
  • Run mock tests and provide detailed performance feedback.
  • Track student progress and share clear improvement strategies.
  • Explain exam formats, marking criteria, and time management methods.
  • Maintain smooth and professional communication with students and management.

Requirements

  • Proven experience teaching PTE and. or IELTS.
  • Strong understanding of General PTE test format.
  • Excellent English communication skills.
  • Ability to teach online via Zoom, Google Meet, or similar tools.
  • Availability at 6:30 AM IST when needed.
  • Strong interpersonal and motivational skills.

Preferred Qualifications

  • PTE score of 79+ or IELTS 8.0+.
  • Previous online tutoring experience.
  • TESOL, TEFL, or related certification is a plus.

Benefits

  • Competitive pay at 10 AUD per hour.
  • Flexible working hours.
  • 100 percent remote. Work from home.
  • Opportunity to train students from diverse international backgrounds.


Read more
Mumbai, Boisar, tarapur
8 - 12 yrs
₹10L - ₹15L / yr
QA
capsule QA
QMS
cGMP
GLP
+9 more

Minimum Qualifications/Experience:

1. B. Pharma, B.Sc./M.Sc. (Chemistry/Microbiology)

2. 8+ Years of experience in QA process in Pharmaceutical / food processing / cosmetics / chemical industries.

 

Job Responsibilities:  


C1. Principal thrust area:

You shall be responsible for maintaining and improving all QMS activity, GMP and GLP across the company.

 

C2. Key Deliverables:

1. Ensure manufacturing practices as per cGMP and GLP standards.

2. Handling QMS activities like change control, validations, stability, qualifications, APQR and Risk assessment etc.

3. Applications for AHC to AQCS, EIA and Capexil and coordinate related activities. (AHV/SPD: This is exclusive knowledge related to Capsule and companies manufacturing animal origin products. We have mentioned this as the candidate on joining will be responsible for this work though he/she may not be having exposure to same.)

4. Organize internal and external audits for ISO, GMP+, FDA, Capexil, GMP+, EIA and others. Maintain the documents required for those audits.

5. Organize internal and external audits for ISO, GMP+, FDA, Capexil, GMP+, EIA and others. Maintain the documents required for those audits.6. Evaluation and approval of Suppliers for RM, PM, testing labs and service providers.

7. Assisting HOD in customer complaint analysis and preparation of customer complaint report.

8. Investigation of incidents, deviations, OOS and ensure corrective actions in place.

9. Reviewing the daily availability of operators and allocating work to them.

10. Maintaining and review BMR documents, guide for relevant changes if required.

11. Label artwork review and management.

 

 

Competencies: 

D1. Technical Competencies:

a) Analytical skills (spotting trends and patterns)

b) Report writing skills

c) Problem solving abilities

d) GMP and GDP knowledge

e) Good English communication skills (verbal & written).

 

Behavioural Competencies:

a) Quality and Service Orientation

b) Delivering consistent results

c) Ability to prioritize, organize, manage work and time.

d) Customer Centric

e) Cross Functional Team Working

 

Reporting & Responsibility:

 

Position Reports to: Plant Head (M03)

 

Reportees to this position: Assistant Officer QA – M12 (2 nos)

 

Job Location:

1. Tarapur MIDC. Tarapur MIDC, Boisar, Dist. Palghar, Maharashtra. 

 Preference will be given to candidates in Tarapur/Boisar area or willing to relocate.

2. For outstation bachelors, Company provides a subsidized bachelor’s flat. For outstation families, Company provides subsidized accommodation in company owned buildings. Relocation allowance is offered.

3.Tarapur- Railway station Boisar takes 1.5 hrs. by train from Borivali Station or by road via Western Express Highway.   

4. Suburban local trains direct from Churchgate to Boisar Railway station available.

 

G. What’s in it for You:

1. Opportunity to be part of a growing organization offering niche products to Pharma industry.

2. Opportunity to work at Head Office location.

3. Intimate small company culture with MNC professionalism.

4. Company value programs TrANSSCEnD.

5. Employee events like festival celebrations, family fun events etc.

6. Five days working (alternate weeks).

7. Medical Insurance for your immediate family.

8. Housing accommodation for Bachelors & family.

 

Read more
Job Resource Point
Debananda Banerjee
Posted by Debananda Banerjee
Bankura, Durgapur, Purulia, West- bengal
0 - 1 yrs
₹3L - ₹3.6L / yr
Basic Computer

We are seeking freshers and experienced candidates for voter data entry, Work from home job.

Salary:- 28,000/- to 30,000/- Monthly (Depends upon quantity and accuracy of work)

Working Hours :- 8hrs.

Workweek:- Monday – Saturday (Sunday holiday)

Job Type :- Work from home | Full-time

Number of Vacancy:- 100

Job Locations :- All over West Bengal-

Bankura, Purulia, Purba Medinipur, Paschim Medinipur, Asansol, Kulti, Andal, Durgapur, Bardhaman, Birbhum, Hooghly, Malda, Murshidabad, Nadia, Dhanbad and more…

Job Responsibilities:-

  • Enter voter applicant data into dedicated typing software.
  • 26 fields need to be filled in a single form.
  • Fill up 5,000 forms within 25 days (Target is not mandatory).
  • Get paid as much as you work.
  • Data will be provided in PDF format, you must enter the data in the correct fields.

Requirements:-

  • Higher secondary (HS), Graduation or above are aligible for joining this job.
  • Required basic Computer knowledge and typing skill.
  • Proficiency in English reading and typing.
  • Candidate should have Android phone and laptop or desktop to perform this work.
  • Attention to detail for accurate data input.

Fresher and experienced.

Last date of applications 5th April, 2025, after that vacancy will be closed.

So, hurry up to Apply this job.

For More Information, Contact:-

Job Resource Point, Module No.:- 408,

Webel I.T Park near Anandabazar Patrika Factory,

Barjora, Bankura, West Bengal

Read more
HeyCoach
Ankita Sharma
Posted by Ankita Sharma
Bengaluru (Bangalore)
1 - 4 yrs
₹6L - ₹8L / yr
Communication Skills
MS-Excel

Key Responsibilities:

• Facilitate Learning by setting up the KRA for his/her team: Create a supportive and engaging key result area where the team members are aligned towards their work daily. Foster a sense of community and collaboration among learners.

• Monitor Progress: Tracking the learners' progress and performance, identifying areas where they may need additional support or intervention. Keep detailed records of the team and understand the improvement that needs to be accomplished.

• Communicate Effectively: Maintain regular communication with the team members through various channels such as email, chat, or meetings. Provide timely updates, reminders, and feedback to keep the team informed and motivated towards their work.

• Collaborate with Team: Work collaboratively with the team to provide a learning experience for learners. Share insights, best practices, and resources to support continuous improvement.

• Escalation Handling: The ideal candidate will be responsible for handling the escalations that come up to them proficiently. Managing the blockers will be the sole responsibility of the candidate.

• Project Handling: The ideal candidate will be responsible for handling the projects that will be given to them and they also need to be proactive in taking up new projects and completing them within deadlines.

• Stakeholder Management: The ideal candidate will be responsible for maintaining good relations with the internal stakeholders for the team and the occurring requirements. Reporting to the operations lead and the co-founder to understand the requirements will also be the responsibility of the lead.

• Analytical skills: Maintaining data-driven records of the team and implementing them along with data presentation will also be the prior skill that the candidate should have. 

Read more
Intellectyx Data Science India Private Limited
Coimbatore
5 - 6 yrs
₹1L - ₹15L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+3 more

Dear candidate,


PFA the JD for full stack role.

 

Position: Full Stack Developer

Desired Skillset : Python with React, any Cloud experience.

Experience: 5+ yrs must

Work Location: WFH

Office location: Coimbatore, Tamil Nadu, India

Company website : www.intellectyx.com


Summary Description of Role (Must-Haves)

  • Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth.
  • Develop new features and infrastructure in support of rapidly emerging business and project requirements.
  • Ensure application performance, uptime, and scale, and maintain high standards for code quality and application design.
  • Work with agile development methodologies, adhering to best practices and pursuing continued learning opportunities.
  • Collaborate with development teams and product managers to create innovative software solutions.
  • Create new, dynamic, front-endband backend software products and apps that are dynamic and visually appealing.
  • Able to develop entire architecture, responsive design, user interaction, and user experience.
  • The ability to use databases, proxies, APIs, version control systems, and third-party applications.
  • Explore ways to enhance Data Quality, Reliability and identify opportunities for data pipeline improvements both in terms of performance and cost efficiency.


Duties and Responsibilities

  • Develop and maintain new API endpoints and front-end features.
  • Document the design, development setup, and troubleshooting steps for a service.
  • Produce high quality complex deliverables with minimal input and supervision.
  • Participate in reviewing design and code for other team members.
  • Participate in the development process from definition to deployment.
  • Write review and maintain code.
  • Translate designs and wireframes into high quality full stack code (React, Python, Django).
  • Own both the client-side and mid-tier SaaS products.
  • Define and constantly improve the web architecture for our products.
  • Develop and iterate on a full software stack.
  • Perform code reviews for team deliverables to ensure code follows documented standards and best practices.
  • Communicate and interact with product team and end users.
  • Help evolve systems architecture to consistently improve development efficiency.
  • Work with the QA Team to develop testing protocols to identify and correct challenges.
  • Partner with other developers on best practices, peer program, and code review.
  • Work with product owners and end-users to clarify specifications and get feedback.
  • Prepare unit test cases and validate the results for accuracy.
  • Collaborate with other teams to ensure system coherence and scalability.

Position Qualifications

  • 3+ Experience in both frontend and backend scripting languages/frameworks: Python with Django, React with Redux, JavaScript
  • Knowledge or Experience with Cloud Platforms with Preferred skills in AWS cloud services such as MWAA, EKS, EC2, S3, RDS, Redshift and Aurora
  • 5+ Experience in building web applications and prefer experience building SaaS applications.
  • 5+ Experience in designing and integrating RESTful APIs
  • 5+ Experience with relational SQL and NoSQL databases
  • Knowledge or Experience with data pipeline and workflow management tools
  • Knowledge or experience with Cloud Technologies

 

Read more
Utthunga Technologies
at Utthunga Technologies
6 recruiters
Pooja Shetty
Posted by Pooja Shetty
Bengaluru (Bangalore)
3 - 6 yrs
₹1L - ₹14L / yr
Functional testing
Manual testing
skill iconPython
Embedded Systems
Greetings from Utthunga Technologies!

Job Description:
• Prepare the Functional /Integration / System test cases
• Perform Functional / Integration / System Testing as per the Integration / System Test Plans and record the results in the Test Result Report
• Prepare the Test Summary Report and Test result report
• Analyzing the requirements and document test scenarios
• Version control of all configurable items
• Test case reviews
• Python scripting and test automation for embedded modules and test zigs (is a plus)
• Being a good team player
• Assisting team in technical issues
• Mentoring team
• Ensure customer satisfaction
• Communication - Seeking clarification, updating status
• Conduct Internal Audits
• Technical Interview Panel
• Good understanding of coding and testing standards
Read more
PCL Health
at PCL Health
1 recruiter
Ankit Saintwal
Posted by Ankit Saintwal
Noida
4 - 6 yrs
₹4L - ₹6L / yr
Manual testing
API QA
We are an age-tech startup revolutionizing healthcare with real-time data. We are creating a connected-care ecosystem that uses AI-enabled Health Algorithms and medical devices (IoT & Wearables) to digitize medical information exchange.
 
Essential for this position :
 
- 3-4 years of experience as a manual tester
 
- Good understanding and experience with Microsoft Azure (or AWS)
 
- Good understanding and experience with APIs and microservices
 
- Experience with CI/CD pipelines (ideally Azure DevOps)
 
Any of the following exp will be preferred :
 
- Writing automated tests
 
- TDD and BDD
 
- Contributing to open source community
 
- DevOps, monitoring and alerting
 
- Experience with Health-tech, FHIR, Wearables, IoT, Big data
Read more
Semperfi Services and Solutions
Ramarthi Nishitha
Posted by Ramarthi Nishitha
Remote, Bengaluru (Bangalore)
3 - 8 yrs
₹6L - ₹13L / yr
skill iconReact.js
skill iconJavascript
ES6+
skill iconRedux/Flux
TypeScript
Responsibilities :
- Write effective, scalable code
- Develop Connectors tool GUI for various source and target systems/platform/products
- Test, debug, build and deploy UI components in the existing product
- Improve functionality of existing SDK/Frameworks
Skills required :
- JavaScript
- ReactJS
- Redux-Saga
- ES6 (or TypeScript) syntax
- Good problem-solving
- Good debugging
 
Good to have :
- TypeScript experience

- Material UI experience

- JEST knowledge

- Git and Github/Gitlab/Bitbucket experience
Read more
Yatra
at Yatra
4 recruiters
Anusha Vasishta
Posted by Anusha Vasishta
Gurugram
2 - 4 yrs
₹4L - ₹8L / yr
skill iconReact.js
skill iconRedux/Flux
React
What we are looking for?

 Deep understanding of React.js and its fundamentals, ideally including modern features like Saga/Thunk/Hooks with 2-4 years of experience in the relevant field.
 Excellent understanding of Javascript including the OOP concept and how shadow DOM and DOM work
 Excellent understanding of HTML & CSS
 Experience with widely used React.js state managers like ContextAPI, Redux
 Knowing modern ES6 and later
 Knowledge of RESTful APIs
 Familiarity with modern front-end build pipelines and tools like Webpack, Babel, NPM, etc.
 Knowledge of the overall browser rendering behavior and measuring and optimizing performance
 Strong hands-on experience with source code management systems like GIT, SVN

Responsibilities:
 Ensure new feature requests are implemented in the front-end part integrating with Web APIs.
 Use React best practices to create reusable and structured components.
 Confident in using UI/UX designs or wireframes to create the respective code and the application
 Write components that perform well in all circumstances
Read more
iCert Global
at iCert Global
1 recruiter
Saleha Mubeen
Posted by Saleha Mubeen
Bengaluru (Bangalore)
1 - 3 yrs
₹1L - ₹5L / yr
Sales
Business Development
Telesales
Effective communication
Inside Sales
Looking for SALES and MARKETING aspirants.
With good SOCIAL SKILLS.
Basic COMPUTER SKILLS.
2-3 yrs of WORK EXPERIENCE.
IMMEDIATE HIRINGS.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos