
Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree

Similar jobs
Please upload your resume here: https://magicworksitsolutions.com/search-engine-optimization-specialist/
Job description
This is a full-time on-site role for a Search Engine Optimization Executive at MagicWorks IT Solutions. The SEO Executive will be responsible for tasks such as keyword research, on-page SEO optimization, link building, social media marketing, and performing SEO audits to enhance the online visibility and ranking of multiple international and domestic clients.
Experience: 6 months to 1.5 years
Qualification: Any graduate or post graduate or MBA in (Marketing/Sales) or related field with an excellent understanding of Digital Marketing.
Role & responsibilities
• Keyword Research, On-Page SEO, and SEO Audits skills
• Link Building and Social Media Marketing skills
• Experience in creating and implementing SEO strategies
• Familiarity with SEO tools and analytics platforms
• Ability to work collaboratively in a team environment
• Strong analytical and problem-solving skills
• Excellent communication and organizational skills
• Have a knowledge of programmatic SEO.
• Experience in international and local SEO With proven organic growth track record.
• Explore new ways of/ Trends in Digital Marketing
Preferred candidate profile
• Must possess strong communication and presentation skills
• Must be familiar with analysing statistics and formulating sales data
• Must be a highly organized, detail-oriented self-starter who is willing to work independently as
well as in a team environment
• Knowledge of advertising sales or sales promotions
• Knowledge of online marketing
• 1-3 years of experience in digital marketing environment.
• Strong understanding of Google Ads, Google Analytics, SEO, PPC, email marketing, and social media
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills

Backend Developer
As Backend developer, you will play a key role in building a product that will impact the way users experience Yoga and Fitness. Working closely with our technical and product leadership you will help solve for securing the performance, experience and scalability of our product. With your erudite experience, you will play a key part in our product and growth roadmap.
We’re looking for an engineer who not only writes high-quality backend code but also embodies a forward-thinking, AI-augmented development mindset.
You should be someone who embraces AI and automation as a force multiplier—leveraging modern AI tools to accelerate delivery, increase code quality, and focus your time on higher-order problems.
Key Responsibilities
- At least 3 years of experience in product development and backend technologies, with strong understanding of the technology and familiarity with latest trends in backend technology developments.
- Design, develop, and maintain scalable backend services and APIs, ensuring high performance and reliability.
- Lead the architecture and implementation of new features, driving projects from concept to deployment.
- Optimize application performance and ensure high availability across systems.
- Implement robust security and data protection measures to safeguard critical information.
- Contribute to technical decision-making and architectural planning, ensuring long-term scalability and efficiency.
- Create and maintain clear, concise technical documentation for new systems, architectures, and codebases. Lead knowledge-sharing sessions to promote best practices across teams.
- Work closely with product managers, front-end developers, and other stakeholders to define requirements, design systems, and deliver impactful product features within reasonable timelines.
- Continuously identify opportunities for system improvements, automation, and optimizations. Lead efforts to implement new technologies and processes that enhance engineering productivity and product performance.
- Take ownership of critical incidents, performing root cause analysis and implementing long-term solutions to minimize downtime and ensure business continuity.
- Ability to communicate clearly and effectively at various levels - intra-team, inter-group, spoken skills, and written skills - including email, presentation and articulation skills.
- Has strong knowledge of AI-assisted development tools, has hands-on experience on reducing boilerplate coding, identifying bugs faster, and optimizing system design.
- Follows technology roadmap of AI ecosystems developing, has deep understanding of MCP and agentic workflows.
Required Qualifications
- Bachelor's degree in Computer Science, Software Engineering, or related field.
- 3+ years of experience in backend software engineering with a strong track record of delivering complex backend systems, preferably in cloud-native environments.
- Strong experience with designing and maintaining large-scale databases (SQL and NoSQL) and knowledge of performance optimization techniques.
- Hands-on experience with cloud platforms (AWS, GCP, Azure) and cloud-native architectures (containers, serverless, microservices) is highly desirable.
- Familiarity with modern software development practices, including CI/CD, test automation, and Agile methodologies.
- Proven ability to solve complex engineering problems with innovative solutions and practical thinking.
- Strong leadership and interpersonal skills, with the ability to work cross-functionally and influence technical direction across teams.
- Excellent communication skills, with the ability to communicate complex technical ideas to both technical and non-technical stakeholders.
- Demonstrated ability to boost engineering output through strategic use of AI tools and practices—contributing to a “10x developer” mindset focused on outcomes, not just effort.
- Comfortable working in a fast-paced, high-leverage environment where embracing automation and AI-first workflows is part of the engineering culture.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career advancement and professional growth.
- A supportive and dynamic team environment where innovation and creativity are encouraged.
- Be part of a future-forward team that embraces AI-native thinking and constantly explores better ways to build, ship, and scale.
About Company:
MyYogaTeacher is a fast-growing health tech startup with a mission to improve the physical and mental well-being of the entire planet. We are the first online marketplace to connect qualified Fitness and Yoga coaches from India with consumers worldwide to provide personalized 1-on-1 sessions via live video conference (app, web). We started in 2019 and have been showing tremendous traction with rave customer reviews.
- Over 200,000 happy customers
- Over 335,000 5 star reviews
- Over 150 Highly qualified coaches on the platform
- 95% of sessions are being completed with 5-star rating
Headquartered in California, with operations based in Bangalore, we are dedicated to providing exceptional service and promoting the benefits of yoga and fitness coaching worldwide. To learn more about us, visit https://myyogateacher.com/aboutus
We put our employees' well-being at the forefront by providing competitive industry salaries and robust benefits packages. We're proud to foster an inclusive workplace and make a positive impact on the community. Additionally, we actively promote internal mobility and professional development at every stage of your career.
Read more on our mission and culture at https://myyogateacher.com/articles/company-mission-culture
Location: HSR Layout, Bangalore
Job Summary:
We are seeking a highly motivated and experienced Lead Sales Development Representative to spearhead our sales development efforts. The ideal candidate will be responsible for generating new business opportunities, managing and nurturing leads, and developing a high-performing sales development team. As a lead, you will play a critical role in driving our company's growth by implementing strategic sales initiatives and fostering strong relationships with potential clients.
Key Responsibilities:
- Lead and mentor a team of Sales Development Representatives (SDRs).
- Develop and execute strategic plans to generate new leads and expand the company's customer base through various channels, including cold calling, email campaigns, and social media outreach.
- Monitor and analyze team performance, providing regular coaching and feedback to enhance productivity and effectiveness.
- Collaborate with the marketing and sales teams to align sales strategies and optimize lead generation efforts.
- Manage and maintain the lead pipeline, ensuring timely follow-up and effective qualification of prospects.
- Participate in key sales and business development meetings, presenting insights and strategies to stakeholders.
- Stay abreast of industry trends, market conditions, and competitive landscape to inform sales strategies and approaches.
- 4+ years of experience in sales or business development, preferably in a IT / SaaS environment
- Contribute to the continuous improvement of sales processes and tools to increase efficiency and conversion rates.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- A minimum of 3-8 years of experience in sales development, with at least 2-4 years in a leadership role.
- Proven track record of achieving and exceeding sales targets.
- Strong leadership and team management skills, with the ability to motivate and inspire others.
- Excellent communication, interpersonal, and negotiation skills.
- Proficient in CRM software and sales automation tools.
- Proficient in Lead Generation tools like LinkedIn Sales Navigator / Apollo / Lusha / Zoom Info
- Ability to analyze data and sales metrics to inform decision-making.
- Self-motivated, with a strong work ethic and a results-driven approach.
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories, and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen the doctor-patient relationship and enhance the in-clinic experience.
- Assisting in thinking through and setting policies - and making sure they are implemented
- Analyzing existing problems and helping to resolve them.
- Anticipating and averting new problems. Creating contingency plans.
- Being an honest broker and providing a wide-ranging view without turf considerations
- Communicating with team members to ensure priorities and policies are well understood
- Recognizing and building relationships that are most important to the team’s success and assisting in strengthening them.
- Measuring and managing daily metrics, highlighting deviations and following up to ensure corrective actions are taken
- Ensuring that follow-up happens
- Minimum 3 years of experience
- MBA with an Engineering degree
- Works autonomously and manages the process of idea to execution
- Well-developed project-management skills: being organized and disciplined, showing attention to detail, and following up doggedly to ensure the right results
- Business savvy, understanding of technology, and what is required for sustained operating results
- Business communication and ability to work with vendors, external partners as well as internal stakeholders
- Excellent communication skills that ensure messages are clearly understood by the right audiences
- Organizational and political intelligence
- A clear, empathetic communicator able to balance rapport and problem solving
- Familiarity with Dashboarding tools
- Jira knowledge
- Expert in Google Sheets/ MS Excel
About QuestionPro:
QuestionPro is one of the leading market research platforms. We have a wide range of products in Market Research, Customer Experience, Employee Experience, Vehicle Experience. All our products are multi-tenant SAAS platforms built on the latest technologies.
Our infrastructure is spread across 6 Data Centers across the globe. The platform collects over 10Million Surveys every month. Our Customer Experience platform was named top provider in the Gartner Voice of the Customer Rankings. Ever since we launched in 2016, we have grown by over 200% YoY. All up we are on plan to hit $ 31M in 2021. We are bootstrapped and proud to get where we are without any funding or investments.
Our operations are spread across the globe with offices in the US, Mexico, Germany, UK, UAE, and Canada.
https://www.questionpro.com/blog/cx-top-provider-gartner-voc-rankings/
We are a bootstrapped company and proud to have not taken any funding or investment.
QuestionPro has a particularly exciting journey ahead, requiring a passionate individual to join our growing team. If you are a true technology craftsman and want to build cutting-edge software solutions, hit us!
We operate 100% remote. You will be working from any place you desire for this position.
Responsibilities
- You will be responsible for key deliverables that would help improve the quality and reliability of our infrastructure spread across 8 data centres, both cloud and hybrid.
- Streamline Life Cycle Management activities for the Infrastructure.
- You will be interacting with DevOps & Support teams to quickly investigate and mitigate the problems impacting customers at various levels in the Infrastructure including MySQL Database and Engineered Systems technology stack.
Skills & Requirements
Must-Have:
- 8+ years of experience in Linux System Administration / Development / QA roles with a thorough understanding of Software Development Life Cycle
- Excellent knowledge of Linux System administration activities
- A very good understanding of Linux kernel internals, Server Virtualization, Networking & Security layer
- Any experience in IO subsystem, Operating Systems, Storage technologies would be a definite plus
- Hands-on experience with automation of system administration activities
- Hands on experience in building OS images and testing based on standard test framework.
- Proven ability to triaging and resolve issues during patch testing & certification
- Experience in OEM, Linux OS Patching, Yum, KSplice, etc.
- Excellent Scripting skills in Bash, Perl, Python, or similar scripting languages
Good To Have:
- Good experience on private cloud management.
- Proxmox virtualization
- Ability to build and grow the team.

We are looking for a Python Web Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application; therefore, a basic understanding of front-end technologies is necessary as well.
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Integration of user-facing elements developed by front-end developers with server side logic
- Implementation of security and data protection
- Integration of data storage solutions



A minimum of 5 years of experience in ASP.Net, MVC, Web Api, AngularJS, C# and SQL Server.
To contribute in the development of all Projects and Modules i.e. Project Documentation, web application development and business implementation.
To work with the internal teams to design, develop and maintain software.
Improve existing software.
• Strong experience as a Java/J2EE development is required
• Excellent working knowledge in SPRING MVC, SPRING BOOT,
• Strong background in developing and deploying software that runs in a real-time, multi-threaded environment
• Good knowledge and experience with concepts of MVC, JDBC and RESTful API Integration
• Experience with threaded and asynchronous environment
• Experience with any of the following Frameworks is Desired: Spring, Spring Boot, Hibernate
• Fundamental understanding of design patterns
• Working knowledge of SOAP/XML/WSDL
• Proven experience in MongoDB
• Experience supporting and troubleshooting problems in a highly complex environment
• Familiar with agile / scrum development methodologies
• Proficient understanding of Code version tools like Git/ Bitbucket and SVN
• Familiarity with Continuous Integration and tools such as Maven and Jenkins.
Role & Responsibilities:
• You will be responsible for Java development and building large scale applications that are high performance, scalable, and resilient in an SOA environment
• Working closely with end-users and other members of the team to identify and employ the best solutions
• Developing and implementing strong algorithms/techniques for solving problems in a high-volume, high-availability environment
• Engaging end-users to identify new requirements, strategic direction and highlight issues
• Defining and building maintainable processes that provide resilient and stable platforms, which support end user’s business/technical demand
• Integrating new services and providing clean APIs and services for applications
• Understanding volume growth to ensure the systems
Excellent writing skills & command over English language is a must. Knowledge of technology and experience in creating content for the web is a huge plus
-Write creative, unique, and relevant content as per the requirements
- Comfortable working under timelines and a goal-based approach.
- Researching and gathering useful information and writing relevant content as per the style, tone, and requirements.
- Should filter information into clear and concise text and have ability to present content in the most engaging manner.
- Creative thinker with the ability to transform technical and digital information and processes into compelling stories.
- Develop grammatically correct and quality content across different verticals.
- Analyze information from multiple sources (SME, Offline and Online) and use them to create original documents
- Demonstrate consistency in internal and external communication of the brand and clarity in showcasing our brand voice across every touch point. Conduct rigorous quality checks on every piece of outbound content.
-Ability to manage multiple projects in a fast-paced, deadline-driven environment, Proven ability to build consensus and work effectively within a cross-departmental team experience managing content
- Needs to have Passion, Integrity and Energy, Proactive and Problem Solving attitude
-A dual-minded approach: Must be highly creative and an excellent writer
Skills:
- Content writing, blog writing, press release, business writer
- Time management- the ability to meet stringent deadlines
- Multitasking on content projects
- Excellent communication skills

