
Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree

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Description
We are currently hiring for the position of Data Scientist/ Senior Machine Learning Engineer (6–7 years’ experience).
Please find the detailed Job Description attached for your reference. We are looking for candidates with strong experience in:
- Machine Learning model development
- Scalable data pipeline development (ETL/ELT)
- Python and SQL
- Cloud platforms such as Azure/AWS/Databricks
- ML deployment environments (SageMaker, Azure ML, etc.)
Kindly note:
- Location: Pune (Work From Office)
- Immediate joiners preferred
While sharing profiles, please ensure the following details are included:
- Current CTC
- Expected CTC
- Notice Period
- Current Location
- Confirmation on Pune WFO comfort
Must have skills
Machine Learning - 6 years
Python - 6 years
ETL(Extract, Transform, Load) - 6 years
SQL - 6 years
Azure - 6 years

Qualifications & Key Requirements:
- The right candidate would be ambitious, energetic and highly motivated to learn and grow in a fast-paced environment.
- Bachelor’s degree in business, sales or related fields
- 2+ years of experience in BD/Inside Sales for a technology company (preferably B2B/Enterprise SaaS).
- Strong work ethic with ability to meet and exceed commitments
- Strong desire to progress in a sales career
- Experience in using social media tools and sales CRM tools
- Deep appreciation of technology and its ability to create value – especially in areas of big data analytics, machine learning and personalization.
Key Responsibilities:
- Assisting with the growth of sales pipeline through lead generation and business development activities
- Engage with prospects at all levels using different channels and techniques
- Work closely with the assigned Field sales counterpart and support territory plans
- Work effectively with marketing function (demand gen, product marketing) to extract all required content needed to be effective and to take effective handover of all leads
- Analyzing customer needs in terms of current business obstacles
- Creating a business pipeline meeting an agreed quota of business opportunities
- Contributing individually to the team targets with quality leads
- Research accounts and identify right contacts in every account
- Give early demos to prospects if required
I. Core Responsibilities & Operations
- Advanced Setup & Operation: Independently perform complex setup of 3-axis, 4-axis, and 5-axis Vertical Machining Centers (VMC) for production runs, including fixture alignment, tool pre-setting, and datum establishment.
- Program Ownership: Proficiently read, edit, and optimize existing CNC programs (G-code/M-code) for improved cycle time, tool life, and surface finish, particularly for complex, contoured aerospace parts.
- First-Part Approval (FPA): Responsibility for running the first component (first off), conducting full dimensional inspection, and signing off on the production setup sheet (Setup Verification).
- Troubleshooting: Act as the first line of defense for machine, tooling, and program issues, conducting root cause analysis (RCA) for non-conformances and implementing immediate corrective actions.
- Material Expertise: Expertly machine exotic aerospace materials such as Titanium, Inconel, Invar, and specialized aluminum/stainless steel alloys, understanding material-specific cutting parameters.
II. Quality, Inspection & Compliance
- GD&T Mastery: Expertly interpret complex engineering blueprints, technical drawings, and specifications using advanced Geometric Dimensioning and Tolerancing (GD&T) principles.
- Precision Measurement: Perform detailed, in-process, and final quality checks using a full range of precision instruments (e.g., micrometers, bore gauges, height masters, and surface roughness testers).
- Tolerancing: Consistently achieve and maintain ultra-tight tolerances, often in the range of $\pm 0.0005$ inches ($\pm 12 \mu m$) as required for flight-critical components.
- Documentation: Maintain meticulous and accurate production records, tool logs, inspection reports, and adherence to AS9100/ISO 9001 quality standards for traceability.
III. Process Optimization & Leadership
- Process Improvement: Proactively identify and propose Kaizen/Continuous Improvement initiatives related to tooling, fixturing, and machining strategies to increase productivity (throughput) and reduce scrap rates.
- Mentorship: Train, guide, and mentor junior operators and setters on best practices, machine safety, quality control procedures, and technical setup skills.
- Maintenance: Perform detailed preventive maintenance (PM) tasks and communicate complex machine performance issues to the maintenance team effectively to minimize downtime.
Experience: 4-5 years as a VMC Operator/Setter, preferably in Aerospace, Defence, or High-Precision manufacturing industries.
Machinery: Strong hands-on experience with 3/4/5-axis VMC machines (e.g., Haas, Fanuc, Siemens control systems).
Technical: Expert in GD&T and ability to read $\mu m/\mu in$ surface finish callouts.
Software: Ability to read/edit G-code; experience with CAM software (Mastercam, Siemens NX, PowerMill) is a significant advantage.
Education: Diploma in Mechanical Engineering

Candidate Requirements:
- Bachelor’s degree in any field
- Required Excellent Communications
- Minimum 2 years of sales experience in a full-time role
- Excellent communication and interpersonal skills
- Presentable personality and ability to handle high ticket size clients confidently
- Open to stretch and working in a start-up/ed-tech environment
- Immediate joining required
- Age: Below 32 years
Benefits to Highlight for Candidates:
- Be part of a fast-growing ed-tech company with a positive and unique culture (refer to our LinkedIn, Glassdoor, and website for more details).
- Attractive incentive structure, with potential monthly earnings exceeding ₹1 Lac based on performance.
- No field sales (door-to-door). Leads are provided to counselors to connect with clients.
- Significant career growth opportunities, with high performers moving into team management roles within 1-2 years.
- Flexibility for relocation to other offices (Bangalore, Delhi, Hyderabad, Chennai) based on tenure and performance.
About Us:
Developed in formal collaboration with the University of Cambridge in May 2000, HeyMath! is an Ed-Tech company whose mission is to Raise the Game in Maths for school systems around the world. We do this using technology to deliver engaging teaching methodologies and personalised learning paths for students. HeyMath! has been successfully adopted by CBSE schools since 2004, with positive outcomes for the entire ecosystem.
Check us out at http://www.heymath.com" target="_blank">www.heymath.com
We plan to work mainly from home and the virtual office atmosphere is collegiate, informal and friendly, with small high-impact teams making a difference to customers.
We are looking to hire someone who has hands-on experience in iOS / Swift programming.
Responsibilities
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company’s products/services addressing or predicting clients’ objectives
- Prepare https://resources.workable.com/contract-administrator-job-description">sales contracts ensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices etc.
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Develop entry level staff into valuable salespeople
Requirements
- Proven working experience as a business development manager, sales executive or a relevant role
- Proven sales track record
- Experience in customer support is a plus
- Market knowledge
- Communication and negotiation skills
- Ability to build rapport
- Time management and planning skills
- Bachelor degree in any domain
- He has experience of at least of 3 years filed of banking, insurance and microfinance.
Roles and Responsibilities
- Apply knowledge set to fetch data from multiple online sources, cleanse it and build APIs on top of it
- Develop a deep understanding of our vast data sources on the web and know exactly how, when, and which data to scrap, parse and store
- We're looking for people who will naturally take ownership of data products and who can bring a project all the way from a fast prototype to production.
- Integrating and maintaining Python services
- Developing robust microservices and applications
Desired Candidate Profile
- Strong relevant experience of at least 2-3 years.
- Strong coding experience in Python3.
- Should have good experience with Django and NodeJs.
- Proficient on modelling applications on both RDBMS and NOSQL databases
- Should have experience in web scraping
- Good understanding and hands-on with scheduling and managing tasks with cron
- Should have experience with microservice architecture
- Compile and analyze data, processes, and codes to troubleshoot problems and identify areas for improvement
- Should have experience in shell scripting, GIT and docker
- Writing unit tests for 100% code coverage.
Role:
- Getting hands on with core development work! Yes you’ll lead and manage your own team, but you’ll also frequently get down to coding, testing, and designing solutions
- Full Stack Development! Whether it is building a new product or taking an existing one to the next level, you’ll be expected to work on full-stack application development whenever the situation calls for
- Juggling Business and Technology! We want someone who can understand the client’s business requirements and be able to map technology solutions to make these requirements work
- Leading from the front! Your charismatic leadership skills will help in leading and motivating your team through all stages of the product development lifecycle.
- Being a Mentor! Your team will constantly look up to you for guidance in challenging situations and we are looking for someone who can bring them up as tomorrow’s leaders
- Sound technical depth with over 6 years of experience in Java and open source technologies and managing the end to end product development life cycle
- Exceptional communication skills that can be leveraged in effectively communicating with teams, clients and business leaders within the company
- Stellar business orientation and the ability to link technology and business to devise apt solutions
Requirements
- 10+ years of experience in core Java/J2EE
- Minimum 4 years of experience as a Technical Lead mentoring team of 3 to 5 developers
- Strong knowledge of one the web application framework such as Spring, Struts
- Strong knowledge of UI frameworks (AngularJS 2.0/4.0, ReactJS, Javascript, HTML, CSS)
- Strong knowledge of web services (Restful)
- Possess advanced knowledge of object-oriented design, data structure, and data architectures
- Good knowledge of relation database, SQL and ORM
- Curiosity and attention to detail
- Strong communicator with visual, verbal, and writing skills to clearly articulate complex design problems and solutions
- Adaptable to changing technology and restrictions, design challenges, deadlines, and project requirements.










