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Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree
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Key Responsibilities
- Sourcing resumes through Job portals, other sources, head hunting and references.
- Screening profiles according to the job specifications.
- Conducting the first level of interviews.
- Coordination with the candidates till successful on boarding.
- Coordinating with various departments for the hiring process.
- Posting job advertisements to job boards and social media platforms.
- Removing job advertisements from job boards and social media platforms once vacancies have been filled.
- Assisting the HR team in gathering market information regarding HR policies, employee benefits, and other HR-related matters.
Key Competencies:
- Superior Communication and Interaction skills.
- Demonstrated management presentation abilities.
- Should be sincere and hardworking and must be open to handle pressure.
Perks
- Certificate
- Letter of recommendation
- POP
Duration: 3-6 months
Vacancy: 2
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Trying to get in touch with you all for an exciting role for 1 of the Startup Firm into EdTech.
A small description about the Company.
This Company is building a platform for EdTech.
Where they conduct online Education with their expert team and help you to get the best experiience by just ne touch.
Looking for Great Talent for Fullstack Developer with below skills.
Reactjs,Node and Mongo,Mongodb.
Someone who is a Fullstack Developer with strong Frontend Skills.
Position : Sr Associate ( Salesforce Commerce Cloud (Demandware) Developer )
Location : PAN India
Experience : 4 to 8 years
CTC : As per company standards
NP : Immediate to 30 Days
Hiring : Permanent Hire
Your Impact:
- Implements Digital Consumer experiences based on a foundation of SFCC (Salesforce commerce cloud) to meet expected quality standards
- Ensures functional requirements and high-level solution designs are understood and are translated into detailed technical design
- Implement proofs of concept to prove any new technologies, application flows or integration scenarios and identify customizations needed to SFCC platform for meeting client requirements
- Guides the performance tuning and scalability of the ecommerce solution
- Diagnose and solve technical problems during implementation and support phases
Your Skills & Experience:
- 4-8 Years with 2+ years of implementing commerce application with SFCC in last 3 years
- Demonstrate proficiency in build and release management using CI/CD strategies (leveraging tools like Jenkins and DevOps practices), implement Mocha/Chai unit and functional test cases in order to reduce costs while ensuring quality
- Contributes to designing, implementing and documenting the build release process as well as system configuration and deployment characteristics of the applications
- Participates in technical walkthroughs/ code reviews of other team members’ components, test plans and results and help them with gaps
- Collaborate with architect to define implementation processes and quality gates and standards
- Identifies risks and issues, and help monitor them
- Guides the development of reference and resource materials for SFCC
- Mentors SFCC developers in improving their platform knowledge and development skills
- Communicate technical design to the SFCC developers and help/guide them in the implementation
- Participates in Agile sprints and helps developers understand the strengths and limitations of SFCC
Set Yourself Apart With:
- SFCC B2C Developer certification
- Knowledge on Agile methodology and desired tools like Jira, confluence etc.
- Scripting/development experience with Node.js, Mocha/Chai
- Experience working in any Salesforce cloud environment like SFMC, SFSC etc.
- Excellent written, verbal communication and articulation skills & Good team player
- Self-starter and self-learner with keen interest to grow
- Process orientation and the ability to define and setup processes
- Ability to provide necessary coaching to bring team members up to speed on the technology
- Ability to prioritize and manage multiple tasks
- Excellent and innovative approach to problem solving and finding solutions
- Flexible and proactive/self-motivated working style with excellent personal ownership of problem resolution
Benefits of Working Here:
- Gender Neutral Policy
- 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)
- Generous parental leave and new parent transition program
- Flexible work arrangements
- Employee Assistance Programs to help you in wellness and well being
Regards
sunitha
HR Executive
Role
We are looking for an Associate Software Engineer - Java with experience in building high-performing, scalable, enterprise-grade applications.
Responsibilities
- Contribute in all phases of the development lifecycle
- Write well designed, testable, efficient code
- Ensure development is in compliance with specifications
- Prepare and produce releases of software components
Qualifications
- BSc/BE/BTech in Computer Science, Engineering, or a related field
- 2+ years Experience with Java
- Experience in Spring boot Framework
- Experience with REST- JSON, SOAP/XML is mandatory
- Proven working experience in Java development
- Experienced in Server Side Java, J2EE, Servlets, Spring/Spring boot, JAXB, JAX-WS, MySQL/PostgreSQL, Junit
- Knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate).
- Hands-on experience in designing and developing applications using Java EE
- Platforms with Open Source Frameworks - Spring/Spring boot, XML, Integration with SOAP and RESTful Web Services, WS security.
HSV Digital is a global, full-service, and 100% B2B technology-focused marketing firm. Because we are so immersed and invested in all things B2B tech, we are experts at understanding complex value propositions, systems, stakeholders, and challenges.
We pride ourselves in working with the largest and fastest growing technology companies, helping them build brand awareness, grow revenue, and maximize the value of their channel ecosystem. Some of our clients include Microsoft, Deloitte, Databricks, IBM, Cognizant, HCL, Diversified, EY, and many more!
As a Visual Designer, your job will be to create high-end graphics for a range of clients in enterprise technology.
Key responsibilities:
- Create aesthetic visual assets for our clients including corporate branding, animations, infographics, posters, banners, presentations, emailers and other requested design elements.
- Understanding client requirements and translating the same into collaterals with high level of creativity
- Maintaining brand aesthetic and standards across all channels to ensure consistency with client’s brand guide
- Working on multiple projects at a time with varying deadlines.
Requirements:
- Proven experience as a visual designer for SaaS or enterprise technology companies.
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Nest is a gamified investment platform for the next-generation and young millennials of the world, to invest, play and earn returns more than a regular savings bank account. The world of gaming is merging with finance to offer a more immersive user experience and help users learn how to manage their money. We’re creating a new breed of asset managers and fin-fluencers with Nest.
We are seeking a dedicated Golang developer to join our growing company.
You will collaborate with other technical staff to deliver and maintain a fully-functional mobile application. We hope you can put your passion for software engineering to work for creating highly immersive user applications.
Your duties will include maintaining code repositories via GitHub and internal server storage modules.
Responsibilities
Below are some of the responsibilities a Golang developer is expected to undertake in their position:
- Implement AWS containers to support Go implementation and successful repository maintenance
- Utilize Kubernetes to ensure successful application development, deployment, and scaling
- Implement Docker for smaller-scale applications that require simpler deployments
- Employ Linux Terminal command structures to allow easy back-end operations for less-expert technical staff
- Structure our user interface with React and ensure REST API access is available for enterprise-grade finance customers on-demand
- Collaborate with other technical staff to ensure consistent and smooth DevOps workflows
- Choose and implement other JavaScript libraries that will optimize performance without sacrificing security and base functionality
- Manage multiple projects within reasonable design specifications and budget restrictions
- QA design for errors
- Implement feedback and changes whenever possible
- Create visualizations that convey accurate messaging for the project.
Job Qualifications and Skill Sets
Bachelor’s degree in computer science, IT, or a related field, such as programming. Other critical skills required are:
- Provable proficiency in Go programming
- Excellent written and verbal communication skills
- Minimum of two years’ experience working in programming or information technology
- Attention to detail and Knowledge in Java is recommended
- Portfolio of work with examples that showcase technical skill
- Strong analytical skills
- Time management and organizational skills
- Knowledge of Go templating, common frameworks, and tools
- Experience working with a team
What you’ll receive
- A compensation competitive to premier firms
- Incredible learning and exposure to every aspect of a funded financial startup as an early member, working directly with the founders.
- Recognition and experience of working on a platform with an exponential user growth curve.
- A fun and receptive work culture which promises to never get mundane!
- If you love party, it is on us!
Biomedical Engineer / Clinical Engineer (0-1 yrs)
Job Description
We are looking for candidates with following key requirements
*Quickly understands the technical details for surgical machine.
*Should help the surgeon during surgery with proper handling of the computer assisted surgery machine
*Good communication skills
*Good anatomical knowledge
*CT MR basics should be clear
*Willing to go extra mile
* Open to travel across India/ Abroad.
* Should be open to travel overnight journeys.
*Training in Bangalore and relocation can be anywhere in India
Keyskills
Communication Skills, Application Specialist, Image Guided Surgery
Company Profile
Happy Reliable Surgeries Pvt Ltd(HRS Navigation) started in 2015.
It is India's first and only company to develop high tech surgical navigation system.
Area of Focus: computer assisted surgeries and robotic surgeries(in coming future).
Our R&D center based at Bangalore.
We are aggressively expanding our computer assisted surgery business and further developing the teams of talented professionals. You can be part of this growth while sharing in the excitement and rewards. We are actively seeking out the best and brightest to join our team. If you want to make a difference and join a team that is changing the way surgeries are being done currently then we want to hear from you!
Job Brief
Role and Responsibilities:
- Provide technical assistance to the customers by performing the following duties:
- Take control of and resolve complex technical and escalated customer problems
- Should have excellent communication & troubleshooting skills.
- Document and simulate complex customer issues to find solutions and fixes to customer inquiries and problems and dispatch additional service as necessary.
- Identify and provide inputs to Product and Engineering teams on unique and/or recurring customer problems.
- Ability to Collaborate, work alongside, and build mutually beneficial relationships with cross-functional teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
- Perform routine maintenance of internal services as and when required.
- Ability to analyze, research, and solve technical and unique problems.
- Good in computer science fundamentals.
- Creative, independent, self-motivated, and willing to learn new technologies.
- Prepare accurate and timely reports.
Skill and Requirements:
- Good understanding of QA methodologies and processes.
- Good command of Linux CLI tools - including system administration, data analysis and munging.
- Excellent command and understanding of databases like RDBMS, Mongo, and key-value stores like Redis.
- Proficiency in at least one scripting language python, node, etc.
- Have prior experience in testing back-end systems that involve interaction with multiple restful services.
- Must be able to think proactively; excellent follow-through and attention to detail.
- Knowledge of distributed applications/service-oriented applications is a plus.
Good to have:
- Knowledge of Kibana/ElasticSearch
- Knowledge of Error Monitoring Tools like Sentry, StackDriver, etc.
- Knowledge of APM tools like New Relic, App Dynamics, Ruxit, etc.
- Knowledge of support tools like FreshDesk, Jira Helpdesk or Zendesk.
Required Experience and qualifications:
- Should have an engineering / BSc / equivalent degree with 1 - 2 years of relevant work experience.
- Ability to work independently and efficiently to meet deadlines and SLAs.
- Ability to promptly answer & support-related tickets, chats, emails and phone calls.
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JOB DESCRIPTION of PHP Developer (Night shift):-
Key Skills Required: Cake PHP, Laravel, Codeigniter, Mysql, Jquery, API (Restful Service).Want to be responsible for the technological and graphical facets of a website????? Here is an opportunity for a techie who will take care of the page layout, the design and the entire coding of the website in PHP format.
Essential responsibility includes:
- Integration of user-facing elements developed by front-end developers.
- Build efficient, testable, and reusable PHP modules.
- Solve complex performance problems and architectural challenges.
- Integration of data storage solutions.
- Advanced knowledge of building Content Management Systems, either from your own design or from frameworks such as Zend, CakePHP, CodeIgniter .
Overall, it can be said that a PHP developer plays the role of technology to craft a company’s look and feel on the web. A big responsibility indeed!
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