Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree
Shubham Vishwakarma
Full Stack Developer - Averlon
About Contlo
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React.js
Javascript
Redux/Flux
HTML/CSSAbout the Role
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Requirements:
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Spring BootKapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.
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LeadershipAbout us:
At Priori Capital , we are building The financial SaaS for the Businesses operating with digital assets by empowering the teams to operate in an effective, efficient and error-free manner by bringing all things finance on one platform. We aim to solve digital asset management for institutions offering cryptographic security, user management setup and secure access to the blockchain ecosystem.
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We are currently in a fast-paced growth environment where the only constant is evolution!
Our team includes individuals with experience in internationally known blockchain and fintech companies like Polygon (Matic), The Dapp list, udaanCapital, Iris, Cognizant, etc.
We are a part of the Kira community and backed by a Polygon Co-founder as an investor and a mentor.
We’re looking for someone passionate about driving innovation and solving exciting problems.
Role Summary
We, at Priori, are looking for a self-motivated and experienced individual to join as our Business Development Manager. We are looking for someone to lay out a sales strategy and execute the same. You will have an existing network amongst the crypto organizations and will lead our sales efforts by building relationships with prospective customers across Europe, UK & Asia.
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Come join a passionate team of over 500 young and energetic members and 400+
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For more updates, please subscribe to our Instagram
handle: https://www.instagram.com/planetspark/" target="_blank">https://www.instagram.com/planetspark/
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You would be working on global consumer-facing products at a fast-growing startup that
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Your Roles and Responsibilities
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Some of the responsibilities include:
1) Break down tech problems and determine a workable solution.
2) Integrate front-end design and/or code into the back-end system.
3) Develop incrementally and iteratively to elicit feedback over a short period of
time.
4) Write a clean, readable code that doesn’t necessarily need to be commented on.
5) Collaborate with the business and design teams
6) Continue learning and growing in emerging web technologies and methodologies
Growth Path
1) As a developer in a funded product company, you will find immense avenues of
growth, in the form of knowledge, exposure to different technology, exposure to
different products, career progression, and aggressive monetary growth based on
performance.
2) All 10x engineers will get unparalleled career growth and will out-perform their
batchmates by two times.
3) You will get complete accountability – you could proudly say that you have built
complete products on your own
Requirements
1) Work experience as a front end developer with a reputed organization
2) Good Understanding of ReactJs or Next Js
3) Intermediate understanding of relational databases, specifically SQL-based
systems, and language.
4) Basic to intermediate understanding of front-end languages and technologies,
such as JavaScript, HTML5, CSS3, etc.
5) Solid understanding of object-oriented development and design patterns.
6) Good understanding of testing concepts and practices, including unit, integration,
and use case testing.
7) A BS/MS in Computer Science, Software Engineering, or related field or
comparable experience in web application development required.
Sr. PO/PMO
Essential support to a project, working with the Product Manager and other team members to
achieve project success. Project Officers work in almost every field – construction, communications,
education, sales – anywhere that projects are undertaken. Exact responsibilities will vary by project
and industry, but key component of a Project Officers’ roles include administrative and technological
skills. Project Officers answer directly to a Product Manager.
Duties and Responsibilities
To accomplish their primary goal of providing administrative and technical skills to support a project
to success, Project Officers perform many duties. We analyzed several job listings to identify these
core Project Officer duties and responsibilities.
Organize Project Meetings
Maintain Technical Documents or Epic & User Stories
Identify Problems or Risks
Manage the Schedule or Sprint
Collating contracts, timesheets and reports
Drafting presentations and formatting documents
Supporting senior team members with administrative functions
Facilitating project communications
Skills
An analytical thinker with excellent problem-solving skills, a successful Project Officer is able to
multi-task in a high volume, fast-pace work environment. They are team players with a high level of
self-motivation and ability to set and meet goals.
Thorough familiarity with word processing, spreadsheet, Power-point and project scheduling
computer applications like Teamwork, Visio, Jira, Monday
Ability to work effectively as a team member and independently,
Ability to manage multiple priorities under pressure, trouble-shoot, and to meet short- and
long-term deadlines
Demonstrated experience in protect team from external interference
Excellent written and verbal communication skills
Excellent critical and creative thinking and analytical skills
Emotional Intelligence
Analytical Skill & Reasoning Skill
Typical Education
Bachelor's degree or equivalent combination of education and experience
Typical Range of Experience
3-5 years of directly related experience in Product Based Company
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon