Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree
Similar jobs
Apprication Pvt Ltd Hiring for Ios Developer – Work from office -Goregaon (E)
Job description -
1.Candidate must have knowledge of iOS with 1yr-2.5yrs experience into ios development - Having a good knowledge of Swift programming. -
storyboard
Professional experience in Python – Mandatory experience
Basic knowledge of any BI Tool (Microsoft Power BI, Tableau etc.) and experience in R
will be an added advantage
Proficient in Excel
Good verbal and written communication skills
Key Responsibilities:
Analyze data trends and provide intelligent business insights, monitor operational and
business metrics
Complete ownership of business excellence dashboard and preparation of reports for
senior management stating trends, patterns, and predictions using relevant data
Review, validate and analyse data points and implement new data analysis
methodologies
Perform data profiling to identify and understand anomalies
Perform analysis to assess quality and meaning of data
Develop policies and procedures for the collection and analysis of data
Analyse existing process with the help of data and propose process change and/or lead
process re-engineering initiatives
Use BI Tools (Microsoft Power BI/Tableau) and develop and manage BI solutions
About Us:
Plastic Granules India is a leading manufacturer, exporter, and supplier of high-quality plastic granules, including HDPE, LDPE, LLDPE, ABS, and PE granules. Established in 2015, we export to major international markets, including the UAE, the US, and the UK. We are committed to innovation, quality, and sustainable business practices.
Summary:
We are seeking a highly motivated and creative Digital Marketing Executive to join our team. The ideal candidate will be responsible for managing and optimizing our online presence, driving lead generation, and enhancing brand awareness in the global market. The role requires a deep understanding of SEO, social media marketing, email campaigns, and content strategy to help promote our products and services effectively.
Key Responsibilities:
- Develop and execute digital marketing strategies to promote Plastic Granules India's products globally.
- Manage SEO (Search Engine Optimization) to improve website rankings and organic traffic.
- Create and manage PPC (Pay-Per-Click) campaigns on Google, LinkedIn, and other platforms.
- Oversee social media accounts and create content that aligns with the brand's objectives.
- Monitor website analytics and campaign performance using tools like Google Analytics.
- Design and implement email marketing campaigns to engage with existing and potential customers.
- Collaborate with the design team to create visual content, including banners, graphics, and videos.
- Conduct market research to identify new trends and opportunities in the plastic granules industry.
- Optimize landing pages and user funnels to improve conversion rates.
- Stay up to date with the latest digital marketing trends and best practices.
If you are passionate about digital marketing and want to be a part of a growing industry, we encourage you to apply!
What we are looking
- You must have experience in Python, including development of microservices using flask/fastapi/sanic.
- You hold knowledge of at least one Python web frameworks
- You have experience in NoSQL databases such as MongoDB
- You are familiar with relational databases and unstructured data.
- You are familiar with some ORM (Object Relational Mapper) libraries.
- You have prior exposure to code versioning tools such as Git.
- You understand fundamental design principles behind a scalable application
Good to have
- Experience in cloud services such as AWS
- Knowledge of user authentication and authorization between multiple systems, servers, and environments
- Understanding of the threading concepts in Python and multi-process architecture
What you'll do
- Create database schemas that represent and support business processes
- Integrate multiple data sources and databases into one system.
- Develop and integrate RESTful APIs and services for business use cases
- Perform unit and integration tests on developed modules
Who are we looking for?
- Someone who is annoyed by the build time it takes for an application to
build and has actually done something to optimise it
- Has good experience in building Android applications
- Experience with the flutter ecosystem is a great plus.
- Who likes to think in terms of software and data architecture before
opening Android studio.
- Comfortable with managing development and deployment of applications.
- Open and more importantly excited about learning the new technologies.
Roles and responsibilities
- Participate and contribute in design and development of the core
components of the Filo service.
- Ensure high quality of software development w.r.t to project
architecture, code quality, testing and deployment.
- Implement testing frameworks and disciplines as part of every feature
development.
- Own performance of app in production and implement/push for
implementation of systems to monitor, debug and fix an issue in
production in lowestTATpossible.
- Advocate good engineering has the highest priority with the only exception
of value delivered to the end user.
Benefits
- MacBook Pro goes without saying
- Stock Grants and Discounts
- Flexible Working Hours
- Flexible core working hours
- Development budget (conferences, training, Udemy, language classes)
- Internal tech guilds, Hackathon and public Meetups
- A learning environment where you can extend and build upon your skills
- Great Office Location
- Regular company parties and team events
Join In
We are a team of educators and engineers who believe there is a lot that can be
done when it comes to how people learn things. We believe while a good book is a
must, so is a good experience and a good teacher but are unfortunately not well
explored.
Join us on this exploration!
Essential Responsibilities:
- Software analysis, design, development, and customizations of software applications on IBMi
- Develop Design and test cases
- Prepare project technical delivery documents such as Technical Design Documents, analysis, documents, Unit Test Reports, and others
- Actively participate in software quality Engineering process activities
- Stakeholder interactions daily
- Mentor junior resources and provide technical guidance as and when required
- Production Support and other maintenance activities on IBMi
- Participate in daily stand-up or equivalent calls
- Provide accurate timely status reports
- Work under agile frameworks including but not limited to Kanban and Scrum
- Any experience of support IBMi-based ERP packages would be added advantage
- Perform the production code promotional and other change management activities
- Providing technical leadership to project team members and responding to inquiries regarding errors or questions about programs
Job Requirements:
- Minimum Bachelor’s Graduate in Engineering or equivalent
- 10+ years of total experience is required
- Excellent written and oral communication skills
Essential skillset:
- Operating System: OS/400,WINDOWS
- Languages : RPGLE, COBOL, CL400,CLLE, STORED PROCEDURE
- Database : DB2/400
- ERP : MPICS, BPCS
We are looking for a skilled React Native Developer to join our team and help us build amazing mobile applications. The ideal candidate will have experience developing high-performance, user-friendly mobile applications using React Native and have a solid understanding of JavaScript and related technologies.
• Develop and maintain cross-platform mobile applications using React Native.
• Collaborate with cross-functional teams to design, develop, and implement new features.
• Troubleshoot and debug issues in applications.
• Optimise applications for maximum speed and scalability.
• Stay up-to-date with emerging trends and technologies in mobile development.
• 4+ years of experience in React Native development.
• Strong proficiency in JavaScript, HTML5, and CSS3.
• Familiarity with RESTful APIs and asynchronous programming.
• Knowledge of Redux or other state management tools.
• Experience with version control systems (Git, SVN, etc.).
• Strong debugging and problem-solving skills.
• Excellent communication and collaboration skills.
• Bachelor's or Master's degree in Computer Science, Engineering or a related field.
- Strong at Core Java and OOPs concepts
- Exposure to Spring, Spring Boot and Spring Security
- Exposure to implementation of RESTful APIs
- Exposure to programming using Queues and No SQL database
- Good understanding about JavaScript, JQuery and HTML
- Good understanding about Data Structures and Multithreaded Programming
- Good understanding about Design Patterns
- Good understanding about Standard and Secure Coding practices