Customer Support

Dear Candidate,

We are hiring for Helpdesk Support Engineers (Project O&M Phase) at Bhopal location.

Position : Helpdesk Support Engineers (Project O&M Phase)

Experience : 3-4 yrs

Location: Bhopal ,MP

Company : IT

Salary: Best in Industry.

Responsibilities

To be responsible for providing updates to BCLL (individual) and authority which are related to all the incidents generated through the call center and helpdesk management system or complain received on daily basis and provide the report to BCLL on weekly basis for the major incidents or complains raised and for which BCLL’s intervention is required.

• To be responsible for providing knowledge sharing sessions to BCLL personnel monthly basis in a O&M phase.

• To ensure the incident resolution activity to be done by the support team of the SI incidents raised on high priority and coordinate for the same.

• To be responsible for providing consolidated reports of the entire progress of the bus operations during the entire month.

• To be accountable for providing insights related to the improvement points for the bus operations on monthly basis.

• To be accountable for the primary decision-making activities related to bus operations in ordination with BCLL’s team on daily basis.

• To be responsible for applying the outcomes of the business analysis and provide measurable outcome.

• To be responsible and accountable for the data accuracy.

Qualifications

• Minimum Required Qualification: BE/B Tech in IT/ Electronics or equivalent from a recognized educational institution along with Minimum 3 years’ experience

in IT/ICT/Operation sector.

Best Regards,

Minakshi Soni

Executive - Talent Acquisition (L2)

Worldwide Locations: USA | HK | IN 

REQUIREMENTS:

• Experience: 1-2 years in outbound sales (B2B, SaaS, or IT Sales preferred).
• Strong ability to independently generate leads through various platforms and tools.
• Proven track record in nurturing leads and closing deals.
• Bachelor’s degree in business, Marketing, or a related field.
• Exceptional communication and interpersonal skills.
• Target-driven with excellent negotiation and problem-solving abilities.
• Familiarity with CRM tools and outbound sales strategies.
• Knowledge of AI, Machine Learning, or emerging technologies is a plus.
• Open to working onsite in Bangalore.

KEY RESPONSIBILITIES:

Outbound Lead Generation & Prospecting:

• Identify and qualify high-potential leads through cold calling, email outreach, and networking.
• Leverage online platforms, Gohigh Level and tools to build and maintain a robust lead pipeline.
• Develop creative and personalized outreach strategies to engage prospects.

Client Engagement & Relationship Building:

• Initiate contact with prospective clients to understand their needs and present tailored solutions.
• Build long-term relationships with clients through consistent follow-ups and support.
• Conduct product demonstrations to showcase the value of Orai's AI solutions.

Sales Pitching & Deal Closure:

• Develop persuasive sales pitches and proposals for outbound prospects.
• Address objections and negotiate contracts, pricing, and terms to secure deals.
• Drive the sales process from initial outreach to closing the deal.

Pipeline Management & Target Achievement:

• Maintain an organized and up-to-date sales pipeline, ensuring consistent progress toward targets.

·      Consistently achieve or exceed monthly sales quotas and KPIs.

·      Strong skills in addressing objections, negotiating contracts, and finalizing deals.

Market Research & Sales Insights:

• Stay informed on industry trends, competitor strategies, and market conditions.
• Use insights to refine outbound sales strategies and identify new opportunities.

·      Understanding of AI, Machine Learning, SaaS, or emerging technologies.

·      Hands-on experience with CRM tools for managing and analyzing sales activities.

Reporting & Analytics:

• Keep accurate records of all sales activities and interactions in the CRM.
• Prepare and share regular sales performance reports with the team.

• To take lead and manage the backend team.
• Taking ownership and developing new micro services/systems to improve the products.
• Managing and adding on to our linux based content management system as well as our web servers.

• 4+ years of hands-on experience working with serverless architecture.
• Hands-on experience with products at a scale of > 50K DAUs.
• Should be able to architect and implement complex services/systems in a simple and scalable manner.
• Self starter with the ability to lead a team.
• Should be an expert in: Python. AWS Lambda, RDS and EC2 SQL databases, specifically postgresql. NOSQL Database, specifically dynamoDB.
• Should be able to write automated test cases for developed code.
• Should be proficient in the linux environment.
• Having the following skills will an added bonus: Experience developing with Neo4j databases. Firebase services. * Experience working with Docker and ECS.

• Your word counts You’ll get to play a key role in shaping up the product roadmap and will be involved in every stage
• Learning never stops With  advancing into the growth stage, there is immense potential and relevance to apply new developments you learn in your domain
• Sponsored training Do you want to learn something that helps improve your productivity or knowledge? We’ll sponsor that
• Remote friendly Even before Covid, half of us worked from home. Heck, you want to work from a village? Go for it.

• Healthy company culture We nurture a conducive environment for your personal and professional growth, and take extreme care to make sure you are happy at work
• Everyone gets to lead You own your idea, and you lead it’s execution
• Smart work is what matters with us We don’t count hours. We value getting the work done
• Teammates who will sing and jam with you

Flutter Developers [I/E2-JM2]

We are looking for Flutter developers responsible for the development and maintenance of applications aimed at a range of Mobile and Desktop. You will be working alongside other engineers and developers working on different layers of the infrastructure.

Responsibilities:-

Design and build advanced applications for the IOS/Android/Web and desktop platform

Maintain quality and ensure responsiveness of applications.

Collaborate with the rest of the engineering team to design and launch new features.

Collaborate with cross-functional teams to define, design.

Work with outside data sources and APIs

Unit-test code for robustness.

Work on bug fixing and improving application performance

Maintain code integrity and organization.

Help maintain code quality, organization, and automation.

Identify and correct bottlenecks and fix bugs

Requirements:-

Very good understanding of Flutter framework at-least 2+ year of experience in Flutter based application development.  

Hands-on experience on Flutter APIs, Dart

Experience with offline storage, threading, and performance tuning.  

Hands-on experience on iOS or Android. 

Good exposure to various 3rd party Integrations(Firebase, Google Map, Payment gateways).

Thorough understanding of Flutter development tools.  

Familiarity with RESTful APIs development.  

Expertise with code testing best practices, including unit and integration testing to ensure quality of code.  

Familiarity with code versioning tools such as Git. 

Strong understanding of Flutter Apps architecture BLoC or, Provider. , Unit testing, Streames

Good understanding of Isolates

Good understanding of Method channels, Event channels

Basic understanding of C++ and python

Experience Required : 4 to 7 yr

Immediate joiner preferred