
Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree

Similar jobs
Job description
We are looking for a detail-oriented and experienced QA Engineer who is equally strong in manual testing and understands the complexities of system integrations. In this role, you'll be responsible for validating new features, identifying edge cases, and ensuring our integrated systems work smoothly across services and user touchpoints.
Youll collaborate closely with product, engineering, and DevOps teams to design comprehensive test plans, execute manual and automated test cases, and continuously improve our testing processes.
What You’ll Do
Own and execute manual testing efforts for new features, regression cycles, and integration scenarios. Create, maintain, and execute detailed test cases, test plans, and exploratory testing strategies. Validate end-to-end workflows, including cross-service integrations, APIs, and user-facing functionality. Identify, document, and track bugs with clear reproduction steps and impact analysis.
Collaborate with automation engineers to ensure proper coverage of manual test cases in automation suites.
Help maintain and enhance existing automated test coverage using frameworks like Playwright or Cypress.
Work with the CI/CD team to ensure testing is well-integrated into the development and deployment pipelines.
Participate in design reviews and planning sessions to bring a quality-first perspective. What We’re Looking For
5+ years of hands-on experience in software QA with a strong focus on manual testing.
Proven experience in testing integrated systems, APIs, and end-to-end workflows across services. Ability to thoroughly understand business and technical requirements to derive impactful test cases. Familiarity with at least one programming or scripting language (e.g., JavaScript, Python, Java).
Hands-on experience with test management tools (e.g., TestRail, Zephyr, XRAY).
Comfortable with modern automation tools/frameworks like Cypress, Playwright, or similar.
Experience working with CI/CD pipelines and version control systems (e.g., Git, Jenkins, GitHub Actions).
Strong problem-solving and debugging skills, with a sharp eye for identifying edge cases and risks.
Excellent communication and collaboration skills; ability to work cross-functionally in fast-paced environments.
Nice to Have
API testing experience using Postman, REST Assured, or similar tools. Familiarity with SQL and querying databases for validation.
Experience working in agile teams using tools like JIRA, Confluence, etc. Exposure to containerized environments like Docker or Kubernetes. Education
Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
Role: Quality Assurance and Testing - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent Role Category: Quality Assurance and Testing Education
UG: B.Tech/B.E. in Any Specialization
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Regression TestingManual And Automation TestingAPI TestingIntegration Testing Report this job
About company
Job description
We are looking for a detail-oriented and experienced QA Engineer who is equally strong in manual testing and understands the complexities of system integrations. In this role, you'll be responsible for validating new features, identifying edge cases, and ensuring our integrated systems work smoothly across services and user touchpoints.
Youll collaborate closely with product, engineering, and DevOps teams to design comprehensive test plans, execute manual and automated test cases, and continuously improve our testing processes.
What You’ll Do
Own and execute manual testing efforts for new features, regression cycles, and integration scenarios. Create, maintain, and execute detailed test cases, test plans, and exploratory testing strategies. Validate end-to-end workflows, including cross-service integrations, APIs, and user-facing functionality. Identify, document, and track bugs with clear reproduction steps and impact analysis.
Collaborate with automation engineers to ensure proper coverage of manual test cases in automation suites.
Help maintain and enhance existing automated test coverage using frameworks like Playwright or Cypress.
Work with the CI/CD team to ensure testing is well-integrated into the development and deployment pipelines.
Participate in design reviews and planning sessions to bring a quality-first perspective. What We’re Looking For
5+ years of hands-on experience in software QA with a strong focus on manual testing.
Proven experience in testing integrated systems, APIs, and end-to-end workflows across services.
Ability to thoroughly understand business and technical requirements to derive impactful test cases.
Familiarity with at least one programming or scripting language (e.g., JavaScript, Python, Java).
Hands-on experience with test management tools (e.g., TestRail, Zephyr, XRAY).
Comfortable with modern automation tools/frameworks like Cypress, Playwright, or similar.
Experience working with CI/CD pipelines and version control systems (e.g., Git, Jenkins, GitHub Actions).
Strong problem-solving and debugging skills, with a sharp eye for identifying edge cases and risks.
Excellent communication and collaboration skills; ability to work cross-functionally in fast-paced environments.
Nice to Have
API testing experience using Postman, REST Assured, or similar tools. Familiarity with SQL and querying databases for validation.
Experience working in agile teams using tools like JIRA, Confluence, etc. Exposure to containerized environments like Docker or Kubernetes. Education
Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
Role: Quality Assurance and Testing - Other Industry Type: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full Time, Permanent
Role Category: Quality Assurance and Testing Education
UG: B.Tech/B.E. in Any Specialization
Key Skills
Skills highlighted with ‘‘ are preferred keyskills
Regression TestingManual And Automation TestingAPI TestingIntegration Testing Report this job
About company
Our Work Culture
At Technoidentity, we believe that learning and growth should be continuous. We know that when people are able to lead with their strengths, they thrive. That's why we create an environment that is flexible and empowering, so that people can create the perfect work-life harmony. We are purpose- driven and inclusive, and we believe that wellness, respect, fun, and strong values can co-exist.
Company Info
Address:
3 RD FLOOR, 8-2-293/82/564 A 43, PRASHATHI TOWER Road Number 92, JUBILEE HILLS, Hyderabad Hyderabad, Telangana, Hyderabad, Telangana, India
At Technoidentity, we believe that learning and growth should be continuous. We know that when people are able to lead with their strengths, they thrive. That's why we create an environment that is flexible and empowering, so that people can create the perfect work-life harmony. We are purpose- driven and inclusive, and we believe that wellness, respect, fun, and strong values can co-exist.
Company Info Address:
3 RD FLOOR, 8-2-293/82/564 A 43, PRASHATHI TOWER Road Number 92, JUBILEE HILLS, Hyderabad Hyderabad, Telangana, Hyderabad, Telangana, India


Location: Bangalore/ Mangalore
Experience required: 2-6 years.
Key skills: Python, Django, Flask, FastAPI
We are seeking a skilled Python Developer with 2–6 years of experience who can contribute as an individual performer while also supporting technical decision-making and mentoring junior developers. The role involves designing and building scalable backend systems using Django/Flask, FastAPI, and collaborating closely with cross-functional teams to deliver high-quality software solutions.
Responsibilities:
• Develop robust, scalable, and efficient backend applications using Python (Django/Flask, FastAPI).
• Build and maintain RESTful APIs that are secure, performant, and easy to integrate.
• Collaborate with cross-functional teams to deliver seamless and impactful software solutions.
• Participate actively in all phases of the software development life cycle: requirements gathering, design, development, testing, deployment, and maintenance.
• Write clean, maintainable, and well-documented code that meets industry best practices.
• Troubleshoot, debug, and optimize existing systems for performance and scalability.
• Contribute ideas for continuous improvement in development processes and team culture.
Requirements:
• 2–6 years of hands-on development experience in Python, with proficiency in frameworks like Django/Flask, FastAPI.
• Strong understanding of OOP concepts, design principles, and design patterns.
• Solid experience working with databases.
• Good knowledge of designing and consuming RESTful APIs.
• Comfortable working with version control systems like Git and collaborating in code reviews.
• Exposure to cloud platforms (AWS, Azure, or GCP) is an added advantage.
• Familiarity with Docker and containerized application development is a plus.
• Understanding of CI/CD pipelines is desirable.
• Analytical mindset with strong problem-solving skills.
About the Company:
Pace Wisdom Solutions is a deep-tech Product engineering and consulting firm. We have offices in San Francisco, Bengaluru, and Singapore. We specialize in designing and developing bespoke software solutions that cater to solving niche business problems.
We engage with our clients at various stages:
• Right from the idea stage to scope out business requirements.
• Design & architect the right solution and define tangible milestones.
• Set up dedicated and on-demand tech teams for agile delivery.
• Take accountability for successful deployments to ensure efficient go-to-market Implementations.
Pace Wisdom has been working with Fortune 500 Enterprises and growth-stage startups/SMEs since 2012. We also work as an extended Tech team and at times we have played the role of a virtual CTO too. We believe in building lasting relationships and providing value-add every time and going beyond business

We are building new-age billing and pricing infrastructure for SaaS companies. As SaaS pricing evolves from vanilla subscription-based models to more granular usage-based models, billing and pricing infrastructure needs to be completely reimagined.
We're building our founding team and are looking for a front-end developer, who can take ownership of the user-facing side of our product. Your primary roles and responsibilities will evolve as the team grows.
Responsibilities:
- Taking full ownership of building a pixel-perfect frontend product
- Understanding code quality, maintainability, modularity, and scalability
- Break down large tasks into independent smaller chunks
- Implementing good testing practices to ensure rapid iteration
- Communicating with both technical and non-technical stakeholders to understand their points of view and to discuss your own ideas
Requirements:
- A basic understanding of backend development is a plus
- 1-3 years of experience
- Capable of building the frontend part of web applications with minimal guidance
- Proficiency in Javascript, Reactjs, HTML, and CSS
- Knowledge of other Javascript frameworks is a plus. Tailwind CSS/Tailwind UI experience is preferred but not required.
- Comfortable with frontend build systems
- Good understanding of frontend optimization
- Good at making a designer's design come to pixel-perfect reality
- Good at making decent interfaces from basic wireframes (without a designer's help) when needed
- Understanding of SSR is a plus, but not required
- Familiarity with billing systems, CPQ, and accounting systems is a plus
- Entrepreneurial mindset
- Self-driven individual with high ownership and a strong work ethic
- Good communication skills.
Benefits:
- Health insurance
- Generous vacation policy
- Learning and development budget
- Team events and company offsites
- Choose your laptop
- Maternity and Paternity benefits

Software Engineer/ Associate Software Engineer Full stack/ Java track/ UI/ Android
Skills required: -
-
Strong knowhow of data-structures and algorithms. -
-
Strong core server-side technologies experience (Java/ other) and / or having any of front end/UI skills (Angular, JS, HTML).
Knowledge of Android is a huge plus. - -
Strong understanding of OO/ design and good software development practices.
-
Strong database skills and good knowhow of databases. -
-
Exposure to configuration management, testing, deployment. -
-
Hands on development across technologies.
-
Exp - 2-4 years
B.E/ B.Tech (Computer Science/ Equivalent) from a reputed institute.
Alternately: -
-
Excellent front end/UI skills (JS, HTML, Angular, Flutter) and OR Android skills.
-
Understanding of nodeJS, server-side technologies, exposure to databases.
-
Deep knowhow of data structures, algorithms. -
-
Hands on development across technologies.
-
Exp- 2-4yrs
-
Grad- B.E/ B.Tech (Computer Science/ Equivalent) from a reputed institute
Job Title: Jewellery Designer
Location: Dubai
Experience: 5+ years
Key Requirements:
- Expertise in designing high-quality jewellery.
- Proficient in design software (e.g., Rhino, Matrix, CAD).
- Strong creativity and attention to detail.
- Knowledge of market trends and client preferences.
Below are the must-have's in the candidate:
1) 2+ years of experience in LabVIEW development or training
2) Must have fluent English
3) At least 1500 hours of experience programming in LabVIEW.
4) Minimum certification of National Instruments CLAD, Certified LabVIEW Developer or
higher credential preferred.
Behavioral Expectations:
1) Internally motivated, “self starter” type personality.
2) Reliable, can be trusted to work consistently on tasks without close supervision.
3) Able to work on tasks individually or as part of a small team.
4) A “life-long learner” that is willing to develop new skills and proficiencies.


Omnitroncis is on a mission to bring robotics to real-life applications. We build & provide services for smart products. At the heart of each product is the amazing team which integrates software, hardware, sensors, AI, computer vision systems, machine learning models and robotics to orchestrate and automate the entirety of products and operations. As a result, we are able to lead better lives.
About Us:
This is an opportunity to join a growing team of electrical, mechanical and software engineers and make a substantial impact at Omnitronics. We are looking for someone that can learn, adapt and roll with a fast-paced, ever-changing environment and who isn’t afraid of uncertainty. Embedded engineering at Omnitronics involves developing electronics solutions that power a modern smart device. This involves unique industrial control systems, environmental sensor technology, data collection, computer vision systems, and automation. You ll be involved with idea generation, design, prototyping, planning, and the execution of firmware and hardware for our IoT devices.
Prerequisites
- We are looking for a person who is really interested in & enjoys technology, is Passionate about Innovation, and Can go the extra mile for perfection.
- Behavioural Attitude: Must be a Quick learner / Highly Dedicated / Responsible person
Require Person: 7
Job Type: Full-time
Office Timing: 10:00 am to 7:00 pm
Expected Start Date: ASAP
Fresher Salary: 3,000 to 15,000
Experience Salary: 10,000 to 45,000
Location: Must be from Surat, Gujarat
Below are the skills we are looking for in a candidate.
- Strong hands-on C/C++, Embedded System Development
- Hands-on experience on ESP-IDF, STM32CubeMX, Embedded Linux, RTOS
- Good to have Python, Shell/Bash Scripting, Toolchains
- SPI, I2C, UART, RS485, CAN, and hardware subsystems
- Hardware and IoT / IT Communication protocols knowledge
- Problem-solving and analytical skills.
- Familiar with Standards (SOLID Principles, OOPs, Misra C, etc)
- Schematic / PCB Designing verification
- Ability to trace difficult problems using a variety of tools (debugger, JTAG emulator, logic analyzer, oscilloscope).
- Design, develop, code, test, and debug system software.
We are looking for Embedded software developers who will be responsible for designing, developing, optimizing, and implementing the software that is programmed into devices built around a processor/controller. Candidates need to write code to solve problems and implement systems that make a physical hardware device work through software.
Thanks and Best Regards
POSITION: Sales Executive
QUALIFICATION: Degree in Management, Business or Related Field
EXPERIENCE: Fresher/Experience
GENDER: Male
JOB DISCRIPTION:
- Faster Learning Ability passion for Sales
- Knowledge of CRM or Sales Management
- Negotiating Techniques and Marketing Tactics
LOCATION: Pondicherry
We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
Responsibilities
- Developing and maintaining all server-side network components.
- Ensuring optimal performance of the central database and responsiveness to front-end requests.
- Collaborating with front-end developers on the integration of elements.
- Designing customer-facing UI and back-end services for various business processes.
- Developing high-performance applications by writing testable, reusable, and efficient code.
- Implementing effective security protocols, data protection measures, and storage solutions.
- Running diagnostic tests, repairing defects, and providing technical support.
- Documenting Node.js processes, including database schemas, as well as preparing reports.
- Recommending and implementing improvements to processes and technologies.
- Keeping informed of advancements in the field of Node.js development.
Requirements
- At least 1 - 3 years experience as a Node.js developer.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Knowledge of front-end technologies such as HTML5 and CSS3.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
- Great organizational and time management skills.
- Availability to resolve urgent web application issues outside of business hours.
Key Skill
Node.Js, Object Oriented Programming, Java Script, HTML/HTML5, CSS/CSS3
- Should have strong knowledge and hands-on with SQL, Java Selenium, and TestNG
- Good knowledge of the j-meter tool
- Hands-on with any of the defect management tools like Jira/Bugzilla
- Knowledge of Protractor, JavaScript, Soap UI is a plus
- Exposure to the usage of Testing Tools
- Hands-on JS/Scripting
- Knowledgeable in REST, XML/JSON, SOAP
- SQL Writing (Oracle DB)
Years of experience:
- 2+ years of actual QA experience comprising of both manual testing and creating automation frameworks.
Detailed Job Description:
- Experience in testing web-based applications.
- Experience in developing test cases and scenarios based on PRD/BRD/Use cases.
- Experience in testing Web Services
- Logging defects/bugs in the defect management tool
- Tracking the defects and retire them with appropriate test execution
- Good analytical and problem-solving skills
- Excellent written and verbal communication skills

