
Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree

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Key Responsibilities:
● Develop digital marketing strategies for online channels (social media, email, website, search engines). ● Manage content creation for websites, blogs, social media, and other digital platforms. ● Analyze and report on performance using analytics tools (Google Analytics(GA4), SEMrush, Search Console etc.) to adjust campaigns and improve results. ● SEO Optimization: Implement search engine optimization techniques to increase organic search visibility and rankings. ● PPC Campaigns: Manage paid advertising campaigns (Google Ads, Facebook Ads, etc.) to drive traffic and maximize ROI. ● Social Media Management: Plan and execute social media campaigns, engage with followers, and analyze engagement metrics. ● Email Marketing: Develop email campaigns that promote products/services, maintain customer relationships, and drive conversions. ● Collaborate with teams like design, sales, and product development to create cohesive marketing campaigns.
Requirements
Company Profile
Jamboree is the oldest institute in India and the best of its kind, which offers comprehensive classroom and online preparation programs for GMAT®, GRE®, SAT®, ACT®, TOEFL™, and IELTS™. Jamboree has 39 centers in 22 cities of 2 countries including India and Nepal. Each center follows a uniform curriculum and has outstanding faculty, all of whom are trained at our head office. Each center offers the same teaching standards and syllabus.
https://www.jamboreeindia.com/
Job description
Ensure the profitability of the center & achievement of sales targets
Counseling students, handling daily center operations, handling inquiries & walk-ins, Cold calling must!
Required Candidate profile
Counseling/Sales experience, cold calling MUST.
Excellent communication skills & inter-personal ability, multi-tasking ability
Education Industry work experience is must.

Designation: Senior .Net Developer
Location: Whitefield Bangalore
Experience: 5 + Years
Joining: Immediate Joining
Roles & Responsibilities :
- Responsible for maintaining and developing all parts of a complex service-oriented system
- Work with a large arsenal of open source and cutting-edge technologies such as .Net with SQL, Asp .Net, C#, MV6, JQuery, Ajax API’s..,
- Plan and implement model data structures for scalability
- Write secure code
- Participate in all phases of the development life cycle
- Work on the maintenance and improvement of existing data structures
- Research, evaluate and analyse technical and design requirements
- Troubleshoot and fix bugs/flaws to ensure servers are running optimally.
- Incorporate standards-based development processes for website and web/mobile applications.
- Assist with website strategy and planning.
- Subject matter expert, providing: guidelines, best practices, and training to other individuals
- Formulate concepts and ideas for additional products, tools, and services
Skills Requirement:
- Experience building solutions for high-traffic websites.
- Strong Knowledge in .Net with SQL, Asp .Net, C#, MV6, JQuery, Ajax API’s..,
- Prior experience in building analytical tools and dashboards.
- Operate and thrive in ambiguous situations with evolving requirements.
- Architect simple/lean frameworks for prototypes and quick POCs.
- Excellent knowledge of API design.
- AWSRoles and Responsibilities.
- Gather requirements for the app.
- Design and Implement a Full-stack system.
- Develop and Deploy the app on Production.
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- IT-Software / Software Services
- Area: IT Software
- Category: Programming & Design
- Software Developer
- Type: Permanent Job, Full Time
Industry
- Information Technology & Services
Employment Type
Full-time



Job Title: PHP (Laravel) Developer
Experience: 2 to 7 years
Skills:
PHP : Laravel, (MVC)
Database: MySQL
{(added Advantage)
Database : Mongo DB
Server Hosting : – AWS (Knowledge of EC2, S3, RDS & Route53)
Good to have experience in ReactJS, NodeJS, VueJS}
Communication skills: Must have good in communication
.
Requirements:
Understanding of MVC design patterns
Basic understanding of front-end technologies, such as JavaScript, HTML5, and
CSS3
Knowledge of object oriented PHP programming
In-depth knowledge of object-oriented PHP 7.x and Laravel 5/6+ PHP Framework
Experience with MVC, Entity Framework, Web form, Web API and business layer
and
front-end technologies
Creating database schema that represent and support business processes
Familiarity with SQL/NoSQL databases and their declarative query languages
In-depth knowledge of Git,Bitbucket and related pipeline for Continues integration
and
Continues deployment
Creative and efficient problem solving capability
Understanding of Agile development process
Developing rich and complex web applications in an efficient manner so that the
applications let the user interact with the site or application smoothly.
Ability to understand technical documents like SRS, Design Document & Wireframes.
Personal Specifications –
- Proficiency in written and spoken English(must)
- Understanding of project development methodologies like Agile is preferred.
- Understand team development/Source code control

Job location: Indore, M.P (as per current situation we can have discussion for it)
Experience Required: (3 months to 3 year max)
1) Working on android mobile app with both design and development on Android java (Android studio)
2). Api parsing , firebase , social integration, google map etc.
***Immediate Joiners will be preferred***
Job Description:
- Expert level knowledge of JavaScript
- We use Airbnb style to code
- Should be strong in Problem solving skills, data structure and algorithms
- Strong Proficiency in Node.js with detailed experience in Express, loopback, swagger, PM2
- Should have well understanding on Asynchronous Programming
- Experience with Socket.io, engine.io (Preferred)
- Working knowledge of Promise, Callback hell and ways to avoid it
- Solid experience with RDBMS (PostgreSQL)
- Experience with Redis, MongoDB (Preferred)
- Understanding of the design Principles of a scalable system
- Exposure to GCP/ AWS is must
- Excellence in Programming, Debugging and Maintaining the code
- A strong ability to quickly learn new technologies and to keep yourself updated with the latest in tech
- A go-getter attitude with oceans of optimism, humility, and self-motivation
- Passion for code quality and attention to detail
- Experience with Code versioning tool like Git, SVN is preferred

Facilitation and Business Analysis skills.
Estimation and Project Planning skills for enterprise level applications.
Excellent communication and technical leadership skills.
Your job as a business development manager is to identify sales leads, pitch services to new clients and maintain a good working relationship with new contacts and exisitng customers.
Your role will include:
- Following up new business opportunities and setting up meetings
- Planning and preparing presentations
- Communicating new services to prospective clients
- Overseeing the development of marketing literature
- Writing reports
- Providing management with feedback
- Using effective communication skills to build and develop relaionships in the industry
We are looking for a candidate who is confident, polite and willing to work hard to build their own careers within the organisation while developing the company's customer base. The management will be supportive towards new ideas and provide assistance with the existing ones.




