
Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree

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Location: Remote (Mumbai Preferred)
Company: OpiGo
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OpiGo is an early-stage wealth tech start-up that’s changing the way people invest in the stock market. Our platform empowers users to make informed investment decisions through a cutting-edge gamified community.
Job Description:
As the Senior Ruby on Rails Developer at OpiGo, you will play a crucial role in architecting, developing, and maintaining our robust and scalable investing platform. You will work closely with the product team and other stakeholders to drive innovation and deliver exceptional user experiences.
Requirements:
- 5+ years of Ruby on Rails development experience.
- Strong understanding of Ruby programming language and its scope.
- Experience in building complex and scalable web applications.
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- Proficient in version control systems (e.g., Git, SVN).
- Expertise in relational databases (MySQL, PostgreSQL, etc.).
- Hands-on experience with Sidekiq, Redis, and background job processing systems.
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- Experience in monitoring and performance tuning with tools like New Relic.
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- Experience deploying applications on cloud platforms like AWS or Google Cloud.
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Preferred Qualifications:
1. Experience in the fintech industry or working on financial applications.
2. Knowledge of frontend technologies such as React Native, JavaScript, HTML5, and CSS3.
3. Experience with DevOps practices and CI/CD pipelines.
4. Familiarity with Docker and container orchestration platforms like Kubernetes.
5. Contributions to open-source projects or active participation in the developer community.
Join us in our mission to revolutionize the investing landscape and empower individuals to achieve financial success. If you are passionate about technology, innovation, and making a positive impact, we want to hear from you!
How to Apply:
If you're excited to take on this pivotal role and shape the future of OpiGo, please fill up the form: https://forms.gle/5euWxq1hBfQTDadD6


About Us:
We’re a team of finance and technology enthusiasts who enjoy revolutionizing the investment industry through digital products & services. We’re building the next generation investment management platform for our financial professional customers so they can build better investment portfolios & help their clients retire in style.
About the role:
We’re looking for a full stack engineer to be part of a team of talented engineers and help us build high quality financial products that we launch to the market via partnerships with banks and broker-dealers. The candidate should be an innovator, highly technical, and passionate about speed, quality, and building amazing products. The candidate should also have demonstrated success in scaling platforms. Our team operates in a start-up environment with the backing of a large, industry leader and we actively cultivate a culture of innovation and excellence. The ideal candidate should enjoy working in this setting.
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Good to Have:
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We are a technology company, at a stage where we are moving fast ahead. We have been enabling enterprises to derive the value of Data Science and technology. At Lumiq, we are thinking every day about how to use the latest technology and concepts to build products which can help our customers and enterprises in all aspects of their businesses.
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- Java Microservices: 2-3 years Spring Boot, Spring Integration or Batch.
- Working knowledge of Databases
- Design and develop high-volume, low-latency applications for critical systems, delivering high-availability and performance.
- Write well designed testable, efficient code, and ensure that the designs comply with specifications.
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- Any Relational Database
- GIT
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- Increase sales & revenue. Achieve goals and targets.
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- Coordination and communication with internal and external customers for enquiry generation & enquiry handling.
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Embedded System Engineer
Working on Embedded programming on the microcontroller, Linux/Android OS development
Working on component sourcing, PCB Design and fabrication
Working on assembly and testing
Working on field deployment and Testing
Skills:
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C Programming
Must be exceptionally good in Embedded Systems C programming, testing/ debugging and in advanced C concepts
Capable of working in Embedded Systems based projects based on 8 and 32 bit microcontrollers (STM32)
Experience with communication protocols and peripherals like UART, SPI, RTC, Ethernet
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• Rich experience in Javascript / NodeJS
• Front end frameworks such as Angular, Bootstrap, Pug, Jquery
• Experience in web frameworks like ExpressJS, Webpack
• Experience in Nginx, Redis, Apache Kafka and MQTT
• Experience with MongoDB
• Experience with Version Control Systems like Git / Mercurial
• Sound knowledge in Software engineering best practices
• Sound knowledge in RestFul API Design
• Working knowledge of Automated testing tools
• Experience in maintaining production servers (Optional)
• Experience with Azure DevOps (Optional)
Others:
• Experience in digital payments or financial services industry will be an advantage.
• Participation in the processes of strategic project-planning meetings.
• Accountable for the overall application lifecycle process.
• Collaborate with External Development Teams.
• Define and communicate technical / design requirements, understanding of the workflow
and write code as per coding standards.
• Develop functional and sustainable web applications with clean codes
• Focus on coding and debugging
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- The role of the principal covers many different areas including leadership, teacher evaluation, and student discipline. Being an effective principal is hard work and is also time-consuming. A good principal is balanced within all his / her roles and works hard to ensure that he / she is doing what he / she feels is best for all constituents involved. Time is a major limiting factor for every principal.
- A principal must become efficient at practices such as prioritizing, scheduling, and organization.
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Thanks & Regards,
Poojitha Kanampalli

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