Customer Support

Company Profile
Baetho is a solution-focused company aimed at creating and
democratizing the development of customer experience applications
through our proprietary no-code platform.
At Baetho, we offer a fun environment and the chance to work with a highly
skilled and motivated team. Our culture is focused on employee happiness,
customer satisfaction, and high-quality execution. If you have the right vibe
and believe in fairness and freedom, you’re a great fit for us.
Position description
An opportunity has arisen for a Digital  Marketing Role  with a
can-do attitude, ability to drive successful campaigns, strong desire to work
on multiple platforms with limited guidance. We’ll provide all the
enablement needed, but are looking for a rockstar at work.

Roles and Responsibilities
 
Own the execution of integrated campaigns across digital channels—
including target audience identification, goal setting, campaign set-up,
user flows, and campaign optimization
Hands-on experience on Linkedin, Google Ads, FB, Google analytics, and
GTM and lead gen platforms
Define and analyze performance metrics on google analytics to
diagnose campaign performance and develop action plans to optimize
the customer experience and campaign results
Ensure that each activity is tracked and measured with a focus on
pipeline and ROI
Experience in B2B SAAS based marketing, preferably with highly
technical products or services
Demonstrated creative skills (e.g. ad copies and/or design skills) to drive
personalization and relevance
Budget and plan the acquisition funnel for the whole year, with month
on month variations
Enable and Track AB testing for all aspects of campaigns, viz.: ads,
creatives, landing pages, emails, SMS
Preferences
Must have a proven track record of campaign management with a high
success rate
Experience in B2B SaaS based company will be preferred
2-3years of hands-on experience in performance marketing-Linkedin
and Google Ads for lead generation is a must.

Hiring candidates with experience in IT Hiring, Product/services companies. RPO
Candidates experience in Technical Hiring, End to end recruitment using job portals Naukri, linkedin.

Responsibilities: You will take ownership of a feature, from initial ideation to coming up with a solid design solution, collaborating with designers, engineers, etc. throughout the process You will build flows, prototypes, etc. to flesh out your design You will coordinate with users+partners in and outside of the company, involving them in the design process You will work alongside the engineering team on implementation

Software Development Engineer in Test (Level 5) Job Description Do you enjoy solving complex problems with the simplest solutions? Are you excited by a fast paced multi-tasked environment? Would you like to help us innovate on behalf of Digital and Device customers? Work hard. Have fun. Make history. Amazon is the earth’s most customer centric company. Along with being a retail company, it has a special focus on innovative technology and high-profile devices. We have worked to produce best-selling tablets with breakthrough hardware technology, e-readers that have revolutionized reading, Fire TV, a tiny yet powerful way to watch the best movies and TV shows in the comfort of your living room and Echo, our latest cutting edge product. The Device, Digital & Alexa Support (aka. D2AS) organization goal is to provide the best customer experience and support for our devices, digital content & Alexa applications. The D2AS Technology team owns critical applications and backend services along with test solutions to achieve this. The team is looking for a Software Development Engineer in Test. In this role, you will be creating and designing test automation for new customer facing product diagnostic applications. You will also work on automation to test the in-house relationship management platform that delivers one of the industry’s best customer satisfaction scores. You will create automation that covers service level, integration, end-to-end and regression testing. You will define test plans, test specifications, test suites, test cases as well as design tools for unit, functional and performance testing in a programmatic manner. You should have a combination of solid in-depth knowledge of Quality Assurance, solid understanding of the operating system software, as well as knowledge of object oriented design principles. You should command the skill to communicate clearly and effectively. You will work directly with Developers, QA Engineers, Product Managers, and Technical Program Managers to ensure quality development and quality of our applications and platforms. You will work with the team to drive the software development process toward quality-centric methodologies. You will have the opportunity to work on automation software in areas including business intelligence, web service implementation, database design, web based applications, and UI design. In this position, you will use a variety of mainstream and open source technologies like Java, Linux, Oracle, Python as well as in-house Amazon technologies. The technical skills required for this role include strong object-oriented design and programming in Java. Some scripting, SQL and data modeling is helpful. In addition the role will offer project management, leadership and test system design opportunities. We are looking for a passionate, hard-working, and talented individual who has experience building innovative test solutions. Key Responsibilities: - Be responsible for the design, architecture and development of test frameworks and automated tests - Investigate and deliver innovative system solutions in testing - Work in an Agile/Scrum environment to deliver high quality software - Work side by side with partners, colleagues and teams on challenging problems - Mentor others in automation frameworks and creating automated tests - Have experience working with web technologies - Be highly effective and thrive in a dynamic environment with multiple, changing priorities - Take great pride to innovate on testing new products that are used by millions of users - Be comfortable with proactive outward communication and technical leadership and take on challenges Do you enjoy solving complex problems with the simplest solutions? Are you excited by a fast paced multi-tasked environment? Would you like to help us innovate on behalf of Digital and Device customers? Work hard. Have fun. Make history. Amazon is the earth’s most customer centric company. Along with being a retail company, it has a special focus on innovative technology and high-profile devices. We have worked to produce best-selling tablets with breakthrough hardware technology, e-readers that have revolutionized reading, Fire TV, a tiny yet powerful way to watch the best movies and TV shows in the comfort of your living room and Echo, our latest cutting edge product. The Device, Digital & Alexa Support (aka. D2AS) organization goal is to provide the best customer experience and support for our devices, digital content & Alexa applications. The D2AS Technology team owns critical applications and backend services along with test solutions to achieve this. The team is looking for a Software Development Engineer in Test. In this role, you will be creating and designing test automation for new customer facing product diagnostic applications. You will also work on automation to test the in-house relationship management platform that delivers one of the industry’s best customer satisfaction scores. You will create automation that covers service level, integration, end-to-end and regression testing. You will define test plans, test specifications, test suites, test cases as well as design tools for unit, functional and performance testing in a programmatic manner. You should have a combination of solid in-depth knowledge of Quality Assurance, solid understanding of the operating system software, as well as knowledge of object oriented design principles. You should command the skill to communicate clearly and effectively. You will work directly with Developers, QA Engineers, Product Managers, and Technical Program Managers to ensure quality development and quality of our applications and platforms. You will work with the team to drive the software development process toward quality-centric methodologies. You will have the opportunity to work on automation software in areas including business intelligence, web service implementation, database design, web based applications, and UI design. In this position, you will use a variety of mainstream and open source technologies like Java, Linux, Oracle, Python as well as in-house Amazon technologies. The technical skills required for this role include strong object-oriented design and programming in Java. Some scripting, SQL and data modeling is helpful. In addition the role will offer project management, leadership and test system design opportunities. We are looking for a passionate, hard-working, and talented individual who has experience building innovative test solutions. Key Responsibilities: - Be responsible for the design, architecture and development of test frameworks and automated tests - Investigate and deliver innovative system solutions in testing - Work in an Agile/Scrum environment to deliver high quality software - Work side by side with partners, colleagues and teams on challenging problems - Mentor others in automation frameworks and creating automated tests - Have experience working with web technologies - Be highly effective and thrive in a dynamic environment with multiple, changing priorities - Take great pride to innovate on testing new products that are used by millions of users - Be comfortable with proactive outward communication and technical leadership and take on challenges Basic Qualifications  Bachelor’s Degree in Computer Science, or relevant work experience  4+ years professional experience as a Software Development Engineer in Test (SDET)  Strong computer science fundamentals in design, data structures, algorithm design, problem solving, and complexity analysis  Proficiency in multiple modern programming languages such as Java, JavaScript, C++, and Python  Strong server side Java experience  Experienced in web test automation  Demonstrated experience in test framework design and development  Experience building and designing test cases and automation  Experience with testing methodologies  Excellent communication, collaboration, reporting, analytical and problem solving skills  Proficient with Agile testing methodologies and best practices  Deals well with ambiguous/undefined problems; ability to think abstractly Preferred Qualifications  QA Methodologies and software life cycle  Demonstrated experience in test framework design and development  Testing services, websites, and mobile applications  Experience instrumenting CI/CD pipelines in native web/API development environments  HTML, CSS, JavaScript, XML, and web client technologies  Designing and building test tools and systems  Security testing, performance testing, and load testing.  Ability to work at both detailed and abstract levels  Strong analytical, troubleshooting/problem solving skills  Solid grounding in computer science fundamentals; Algorithms and Data Structures  Strong, object-oriented design and coding skills  Coding experience with automated testing frameworks, tools, services, and physical devices  Experience developing in a Linux environment  Experience with web services and databases  Experienced in mobile (iOS and Android) test automation  Ability to effectively articulate technical challenges and solutions