
Customer Support at Contlo
Contlo is a pioneering AI native marketing platform that empowers modern, fast-growing businesses to leverage their brand's generative AI Model for end-to-end marketing optimization. Our platform enables businesses to drive customer retention through personalised campaigns and automated customer journeys across various channels, including Email, SMS, WhatsApp, Web push, and Social media.
With Contlo's Brand AI ModelTM, businesses can orchestrate all their brand marketing activities by generating personalised marketing creatives and copies, creating behaviour-based customer segments, and auto-generating customer journeys. As the Brand AI ModelTM is utilized, it continuously learns, improving marketing outcomes and enhancing sales performance.
At Contlo, we are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities-
- ● Respond to customer queries in a timely and accurate way, via phone, email or chat
- ● Identify customer needs and help customers use specific features
- ● Analyze and report product malfunctions (for example, by testing different scenarios or
- impersonating users)
- ● Update our internal databases with information about technical issues and useful
- discussions with customers
- ● Monitor customer complaints on social media and reach out to provide assistance
- ● Share feature requests and effective workarounds with team members
- ● Inform customers about new features and functionalities
- ● Follow up with customers to ensure their technical issues are resolved
- ● Gather customer feedback and share with our Product, Sales and Marketing teams
- ● Assist in training junior Customer Support Representatives
Requirements and skills-
- ● Experience as a Customer Support Specialist or similar CS roles
- ● Familiarity with our IT SaaS industry is a must
- ● Experience using help desk software and remote support tools
- ● Understanding of how CRM systems work
- ● Excellent communication and problem-solving skills
- ● Multi-tasking abilities
- ● Patience when handling tough cases
- ● B.Tech/BCA degree

Similar jobs

Role & Responsibilities
Design, develop, and implement high-quality software solutions for payment processing.
Maintain a regular release cadence and manage the product backlog.
Ensure timely and lossless communication across teams.
Uphold engineering values and best practices.
Collaborate with international teams to ensure successful product development and delivery.
Ideal Candidate
A strong technical background in software engineering and architecture, with experience in modern programming language
Ability to work independently with very little direction, taking full ownership of projects.
Identifying blind spots, anticipate challenges, and prioritize work effectively
Exceptional communication and organizational skills.
A Bachelor's degree in Computer Science, Engineering, or equivalent experience.
8+ years of relevant experience preferred
Proficiency using Python, Kafka, Kubernetes, and AWS
Experience with Distributed Task Queues such as Celery and RabbitMQ is preferred.
Experience with RDBMS/SQL is also preferred.


What you can expect from the role:
- Develop back-end using Node.js, database (MongoDB, Elasticsearch, etc) other latest technologies
- Take end-to-end ownership of modules
- Get an opportunity to solve Edu-tech problem statements
Must-Have:
- Bachelor's degree in computer programming, computer science, or a related field.
- Proven 3+ years of experience working as a Back-end developer.
- Must have a good understanding of Node.Js, Javascript, and MongoDB.
- Must have good knowledge of Data Structures and Algorithms.
- Strong CS fundamentals and problem-solving skills is a must.
- Excellent analytical and time management skills.
- Interest in the game industry, since you will be working with people crazy for developing and playing games.
Good to have:
- Familiarity with discord bot, no-code automation tools like Zapier, http://Automate.io">Automate.io, Airtable and their api’s is a plus.
- A basic understanding of front-end technologies like React.js, HTML, CSS
Why you might be excited about us:
- We are a funded start-up, recently closed our seed funding with Kalaari Capital and with a few renowned investors in past like - Village global, FirstCheque, some experience founders such as https://www.linkedin.com/in/anandc/">Anand (FB, Snapdeal), Srini (Founder, TutorVista), https://www.linkedin.com/in/ambareesh-murty-b35803/">Ambareesh (Founder, Pepperfry) and many more!
- We’re tackling a big problem with an even bigger potential to become a launchpad for the entire game industry globally. Participants in our existing cohorts say https://www.youtube.com/playlist?list=PLVOvwIVo57tlYxGB61mSpH22j3IvM3D_p">great things about us!
Compensation & Benefits
This role comes with:
✔️ Competitive Salary
✔️ Annual Bonus
✔️ Stock Options
✔️ Unlimited Leaves (oh yes! we don’t track leaves)
What we expect
- You need to stay active and keep an eye on the regular updates
- Efficient time management is encouraged.
- Take ownership of your work and can work independently on assigned projects/tasks.
Location
Jhandewalan, New Delhi
Metalpace.com is looking for a talented 3D Designer (Motion and Graphics) to join our team. As a 3D Designer, you will be responsible for creating stunning and visually compelling 3D graphics and animations for our digital platforms. The ideal candidate has a strong background in 3D modeling, texturing, lighting, and animation, as well as a passion for creating immersive and engaging user experiences.
Responsibilities:
- Develop 3D graphics and animations for use in digital media, including web, mobile, and virtual and augmented reality platforms
- Collaborate with cross-functional teams to understand project requirements and create solutions that meet business and user needs
- Create models, textures, and lighting setups using industry-standard 3D software such as Blender, Unreal Engine, and Maya
- Produce high-quality, photorealistic renders and animations
- Stay up-to-date with the latest 3D trends, techniques, and technologies, and apply them to project work
Requirements:
- Bachelor's degree in 3D Design, Computer Graphics, or related field
- 3+ years of experience in 3D design for digital media
- Proficiency in 3D modeling, texturing, lighting, and animation using industry-standard software such as Blender, Unreal Engine, and Maya
- Strong portfolio showcasing previous 3D design work with clear explanations of design decisions and outcomes
- Experience with motion graphics and compositing software such as After Effects and Nuke
- Strong problem-solving skills and ability to work collaboratively with cross-functional teams
At Metalpace, we value diversity and are committed to creating an inclusive environment for all employees.
We offer competitive compensation packages, opportunities for career growth, and a fun and dynamic work culture. If you're passionate about creating stunning 3D graphics and animations and want to be part of a talented team, we encourage you to apply for this exciting opportunity.
- Elicits, analyzes, specifies, and validates the business needs of stakeholders, be they customers or end-users.
- Proven experience with writing business documents such as proposals, Statement of work, and technical requirements analysis, elicitation, modeling, verification, and methodology development
- Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
- Collaborates with the client, Tech Head(s), and Dev Team to determine project scope, vision, challenges, risks, and assumptions
- Clearly identify and periodically document project stakeholders and establish customer groups, as well as their characteristics.
- Conducts interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
- Identifies and establishes scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics.
- Works with stakeholders and the project teams to prioritize collected requirements using Agile methodologies.
- Researches, reviews, and analyzes the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
- Analyzes and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
- Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
- Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
- Develops and conducts peer reviews of the business requirements to ensure that requirement specifications are accurately interpreted.
- Assists with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
- Manages and tracks the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
- Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
- Getting project sign off from stakeholders upon completion of a phase/project
- Ensure adherence towards PMO and CMMI processes
- Helps PMO in process enhancement, roll-out, tracking, and reporting
- Demonstrated project management skills and project management software skills, including planning, organizing, and managing resources
- Provides guidance and/or instruction to junior staff members.


iSolve Technologies is looking for Team Lead Dot Net Developers with 3+ years of experience.
Key Skills:
- C#, ASP.NET, MVC, WEBAPI, SQL
Key Responsibilities:
- Meeting with client managers to determine the application and website requirements
- Ability to manage projects on your own
- Analyzing system requirements and delegating development tasks to the fellow teammates
- Designing and Developing technical specifications
- Drafting software and application operating procedures
- Deploying functional websites, programs, and applications
- Upgrading existing .NET websites and applications
- Writing scalable code for .NET software applications
- Reviewing and debugging .NET applications of the teammates
- Providing support for junior developers
- Training junior staff
- Code and resource management
- Performance Optimisation
- Travelling for Client meetings/visits
Key Professional Attributes:
- Ability to work with tight deadlines
- Team-player with strong communication & collaboration skills
- Exceptional project management skills
- Prior experience in leading development teams is a plus
- Excellent problem-solving skills
Qualifications Required:
- Graduates and postgraduates (BE/B.Tech/BCA/MCA preferred)
- Experience: 3-12 years
- Looking for Immediate Joiners
About Us:
iSolve Technologies is a Business Transformation company. We partner with our customers, understand their business, hypothesize and analyze process gaps, build strategy and bring 100% visibility to every step of the operation with innovative technology.
Customers typically come to us for our in-depth understanding of businesses and stay with us for our service excellence!
We are looking for an enthusiastic Dot Net professional to lead our project development teams with a focus on on-time deliveries. You will be responsible for leading, planning and delivering projects, guiding your team to deliver high-quality outcomes.
We are proud to foster a culture of diversity – be it gender, age, experience, perspective, or background!

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will be a lead developer responsible for the product development and maintenance. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.
Responsibilities:
- Writing clean, high-quality, high-performance, maintainable code
- Develop and support software including applications, database integration, interfaces, and new functionality enhancements
- Coordinate cross-functionally to ensure project meets business objectives and compliance standards
- Support test and deployment of new products and features
- Analyze and resolve performance bottle necks
- Participate in code reviews
Technical:
- Expert in Programming using Angular 4/6/8, C#, Web API, Entity Framework, LINQ to Entities.
- Should have strong database design and development skills in Relational DBMS and Non-Relational Databases (No SQL).
- Experience in integrations
- Strong knowledge of SDLC methodologies – Agile/Scrum
- Good understanding of Object-Oriented Programming, Design Concepts & Whitebox Unit Testing
- Good understanding of Web Security Concepts
- Experience in hosting & maintenance of applications in virtual servers with CI/CD
Qualification:
- Bachelor's degree or equivalent experience in Computer Science or related field
- 5+ years of relevant work experience
- Must have experience in product development
Work Location: Remote (Anywhere in Hyderabad)
Hi , Greeting form LMV Investment Services Pvt Ltd!!
Looking for TEAM LEADER- FEMALE !!!!
Job Description:
We are looking for an experienced Telecaller who can handle the team and align them towards the sales targets.
Roles and Responsibilities:
- The team leader will be responsible for supervising & managing the team and also responsible for Handling the team & and also need to focus to reach the targets & revenue of the company
- Handle the Telecalling team.
- Should have a good knowledge about health insurance, life insurance & general insurance
- Communicating verbal acceptances of offers to our Sales team for closing.
- Recording all successful and unsuccessful attempts to close sales.
- Attending regular team meetings to clarify progress and performance-related expectations.
- Monitoring the calls
- Managing and maintaining the given data
- Submitting the reports of calls at the end of the day
Requirements:
- Computer Literacy
- Leadership capabilities
- Prior Telecalling experience
Criteria Required:
- Age Limit Upto 27 years.
- Education Qualification: Graduate any stream.
- Job Location : soamjiguda branch
- Experience of at least 3 to 4 years of Life Insurance sales.
MySQL / Oracle / PostgreSQL
2. Experience building at least one application from scratch
3. Understanding of at least one test frameworks and basic system administration
4. Experience with cache store / message broker like Redis / RabbitMQ / Kafka
5. Good to have: Experience with NoSQL databases like Cassandra, MongoDb, Neo4j, ElasticSearch
etc and Understanding of different concurrency models used in Akka, node.js, Go, RxJava etc
6. Interest in learning new languages / framework as needed
7. A growth mindset and passionate about building things from the ground up and most
importantly, you should be fun to work with

