Customer Support

Job Title: Developer

Work Location: Pune, MH

Skills Required: Azure Data Factory

Experience Range in Required Skills: 6-8 Years

Job Description: Azure, ADF, Databricks, Python

Essential Skills: Azure, ADF, Databricks, Python

Desirable Skills: Azure, ADF, Databricks, Python

 CoinCrowd Specialist Content Writer - Crypto (News & Media)

Coincrowd is an innovative Fintech company. We offer a crypto platform for seamless payments, Crypto Vouchers, crypto trading, portfolio management, real time market data, breaking news and powerful analytics.

Website: https://coincrowd.com/   

Domain : Finance, Blockchain, Crypto

Role :  Permanent full time Employment 

Job Location : Work from Home / Remote

Overview: We are seeking a talented Content Writer with a strong interest and expertise in cryptocurrency and blockchain technology. As a Content Writer specializing in shopping with cryptocurrency, you will play a crucial role in educating and engaging our audience about the benefits, trends, and practical aspects of using cryptocurrency for online shopping.

Responsibilities:

• Research and create compelling blog posts, articles, guides, and other types of content focused on shopping with cryptocurrency.
• Develop content that educates our audience on how to use various cryptocurrencies for purchasing goods and services.
• Stay updated with the latest trends and developments in the cryptocurrency and blockchain space, especially related to retail adoption.
• Collaborate with our marketing and social media teams to create content that aligns with our brand voice and marketing goals.
• Optimize content for SEO to increase organic traffic and visibility.
• Monitor and respond to audience engagement and feedback related to cryptocurrency shopping content.
• Assist in developing content strategies that support our overall marketing objectives.

Requirements:

• Proven experience as a Content Writer or similar role with a strong portfolio of published articles.
• Solid understanding of cryptocurrency and blockchain technology, particularly as it relates to retail and e-commerce.
• Ability to simplify complex topics and explain them clearly and concisely.
• Excellent research skills and a knack for staying updated with industry trends.
• Strong SEO knowledge and experience with content optimization techniques.
• Ability to work independently and meet deadlines.
• Strong communication and collaboration skills.
• Bachelor’s degree in English, Journalism, Marketing, or a related field (preferred).

Bonus Skills:

• Experience with cryptocurrency wallets and payment systems.
• Familiarity with various e-commerce platforms and their integration with cryptocurrency payments.
• Graphic design skills or familiarity with creating visual content.

Why Join Us:

• Opportunity to be at the forefront of the cryptocurrency revolution in retail.
• Work with a dynamic and innovative team that values creativity and collaboration.
• Flexible working environment with opportunities for growth and development.

In recognition of your valuable contributions, you will receive an equity based compensation package. Join our dynamic and innovative team in the rapidly evolving fintech industry and play a key role in shaping the future of Coincrowd's success.

JD for Flutter App Developer

Promilo.com (Sawara Solutions Pvt Ltd)

Industry: IT Software - SAAS

Location: Bangalore

Mode: Full-Time (Work from office only)

Hello Everyone,

Please review the details below regarding an opening in Promilo for a Flutter Developer in Bangalore.

ABOUT US

Promilo is India’s 1st innovative platform which “Pay to Browse”. It is a B2B SaaS start-up that enables to accelerate of the business appointment funnel of the Companies. We’re a SaaS-based advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME companies. Also, the top 100 Google App-Scale Academy start-ups. To know more - visit our company website. (www.promilo.com)

JOB DESCRIPTION:

As a Flutter App Developer at Sawara Solutions Pvt. Ltd. (Promilo.com), you will be an integral part of our dynamic and forward-thinking development team. Your primary responsibility will be to conceive, design, and implement high-performance and visually stunning mobile applications using the Flutter framework. We are looking for an individual who not only possesses technical expertise but also has a creative flair for crafting user-centric experiences.

ROLES & RESPONSIBILITIES:

•High-Quality Mobile Applications: Utilize your expertise in Flutter to create robust, scalable, and efficient mobile applications that meet the highest standards of performance and reliability.

•Collaborate Across Teams: Work closely with cross-functional teams to define and design new features, ensuring a seamless integration of functionality and aesthetics.

•UI/UX Implementation: Collaborate with UI/UX designers to translate design concepts into visually appealing and intuitive user interfaces.

•Code Quality and Maintenance: Write clean, maintainable, and efficient code, adhering to coding standards and best practices.

•Troubleshooting and Optimization: Identify and resolve issues through effective troubleshooting, debugging, and optimization techniques to enhance application performance.

•Stay Current with Industry Trends: Stay abreast of the latest industry trends and technologies, incorporating them into your work to ensure our applications remain cutting-edge.

•Code Reviews and Collaboration: Actively participate in code reviews, providing constructive feedback to team members. Collaborate with peers to maintain a high level of code quality.

•Team Collaboration: Work collaboratively with other team members and stakeholders to deliver high-quality software solutions that align with project goals and timelines.

QUALIFICATIONS:

•Proven Experience: Demonstrated experience as a mobile app developer, with a focus on Flutter development.

•Technical Proficiency: Strong knowledge of the Dart programming language and experience with third-party libraries, APIs, and integrations.

•Development Life Cycle: Familiarity with cloud services and mobile application deployment processes. Solid understanding of the full mobile development life cycle.

•Problem-solving skills: Strong problem-solving skills, attention to detail, and the ability to think critically.

•Communication and Collaboration: Excellent communication and collaboration skills, with the ability to work independently and as part of a team.

•Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

•Preferred Qualifications:

•Experience of 2-4 Years in Flutter Development.

•Knowledge of native Android and iOS development is preferable.

•Familiarity with version control systems (e.g., Git).

•Knowledge of mobile app security best practices.

•Knowledge of OOP’s Concepts

•Previous experience working on projects in an Agile/Scrum environment.

About the role:

We're looking for a seasoned backend specialist skilled in Adobe Experience Manager (AEM) and robust Java development. The role encompasses crafting and maintaining AEM templates, components, and integrations while upholding clean coding practices.

Responsibilities:

AEM Development & Maintenance:

• Develop and maintain AEM templates, components, and workflows.
• Collaborate with front-end teams to ensure seamless integration of web components into AEM.
• Implement and manage content structures within the AEM platform, including content types, taxonomies, and metadata.

Java Development:

• Write clean, scalable, and maintainable Java code to enhance the backend capabilities of AEM.
• Optimize performance of AEM instances, leveraging Java best practices and tools.
• Work with other Java-based tools and frameworks that integrate with the AEM ecosystem.

System Integration:

• Integrate AEM with other enterprise systems, databases, and third-party services using APIs, web services, or other methods.
• Ensure data consistency and reliability across integrations.
• Ensure backend solutions adhere to clean coding practices.
• Conduct and participate in regular code reviews to maintain code quality.
• Stay updated on the latest AEM patches and updates, and ensure timely application for security and performance.

Performance & Scalability:

• Monitor AEM backend performance and optimize as necessary to ensure smooth operation.
• Work with infrastructure teams on scaling solutions, ensuring the AEM platform can handle growth in traffic and content.
• 8 years’ experience in development, with atleast 4+ years in AEM
• Strong expertise in Java with a focus on backend development.
• Proven experience working with Adobe Experience Manager (AEM) and understanding of its architecture and components.
• Proficiency in developing and managing OSGi components and services, with an understanding of OSGi configurations, lifecycle, and modularity aspects.
• Deep knowledge of JCR standards, including experience with node structures, versioning, and query languages like XPath or SQL2.
• Experience with AEM built in and exgternal search engine
• Knowledge of clean coding practices and principles with a track record of applying them in past roles.
• Familiarity with RESTful services, and integration patterns with AEM.
• Strong understanding of version control systems, preferably Git.
• Knowledge of continuous integration and continuous deployment (CI/CD) pipelines and tools.
• Comfortable with server configurations, caching strategies, and optimizing AEM dispatcher setups.
• Knowledge of CDN.
• Maintain code quality through regular code reviews, unit testing, and following established best practices.
• Stay updated with the latest industry trends and incorporate them into projects as deemed fit.
• Good communication including written, diagrammatic, and oral to unwind complexities in solutions to technical and non-technical personnel.
• Strong analytical, critical thinking, and problem-solving skills.
• Keep up with the latest trends, be a disruptive thinker and have experience of driving cultural change in organizations.
• Passionate innovator.
• Self-motivated and capable of leading initiatives with little or no supervision.
• Flexible to meet changing requirements and priorities.
• Good inter-personal skills combined with willingness to listen and learn.
• Able to react positively under pressure to deliver solutions in a timely manner.
• Enjoy results-oriented and thought-provoking work with a strong desire to progress career.
• Able to work in a global, multi-cultural environment.
• Able to express compassion and have engineering empathy.
• Willing to travel as required by role, when needed.

Academic requirements

• Bachelor's Degree in Management Information Systems, Computer Science, or related computer engineering degree is preferred but relevant work experience and proven background is foremost.

Position: Salesforce Developer

Company: REI Systems India Pvt Ltd www.reisystems.in

Location: Baner, Pune

Job Description

Looking for a technically savvy Salesforce Developer with min. 3 years of experience exclusively in Salesforce platform with experience in Force.com implementation and product development projects.

The Salesforce Developer is expected to work as a team player and also an individual contributor taking ownership of all technical aspects involved in end-to-end implementation of Salesforce projects – primarily development using Lightning Component, Visual Force and Apex, Triggers, API integration, Data Migration, Deployment & Release, Analysis, Design and Documentation.

Experience: Min. 3 years in core Salesforce with customization & coding experience.

Skills & Experience

•      Must have: Experience in Apex, Triggers, customization, coding

•      Good to have: Aura Development, LWC, Salesforce Admin, Apex, Visualforce, JavaScript, Angular

•      Strong in OOPs concepts, VisualForce, Apex programming – Classes, Triggers, SOQL, SOSL, SOAP/REST API, Test Classes

•      Working knowledge of Bulk Triggers, API based integration, Batch Apex

•      Well versed in at least two of the following - HTML/CSS, XML, JavaScript, JQuery etc.

•      Data modeling skills – Object modelling, Object relationships, junction objects, Schema Builder

•      Well versed in Sales Cloud, Service Cloud, AppExchange software, Chatter

•      Systems integration and implementation experience with external databases or third party systems like MS SQL Server, Oracle, SAP, Magento, SharePoint, Box.com, Amazon Cloud Drive, Google Drive integration etc.

•      Must have accomplished SFDC certification - DEV401 or DEV501.

•      Experience in data migration from other CRM software (at least one) - Siebel, SAP, ACT, PeopleSoft, NetSuite, etc.

•      Strong experience in writing effective code, unit testing, test classes, code coverage, build & deployment through change sets, Eclipse based Force.com IDE, migration tools

•      Functional & Admin Skills – Configuration, Customization, User Management, Security Access, Reports, Dashboards, Workflows, Approvals, Page Layouts, Record Types, Assignment Rules, Validation Rules, Object Relationships, Schema Builder, Desktop integration, Mobile integration, Data Import/Export, data management tools – data loader, workbench etc.

•      Strong in problem solving, analytical skills with ability to learn quickly, adapt with priorities and business needs and self-organized with project delivery consciousness

•      Strong communication skills – must be clear and effective in both written and verbal communication

Responsibilities

•      Analyze and review business, functional, and technical requirements

•      Document and develop code according to specifications and standards

•      Prepare test data and plan and conduct basic unit or module testing

•      Provide support for quality assurance testing and defect resolution

•      Participate in project team meetings and communicate effectively with peers, architects, system analysts,

•      Business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required

•      May be required to be on call to provide support on a need-to basis

•      Accountable for systems analysis, technical design, coding, unit testing, data quality and documentation of the assigned project(s)

•      Work closely with Solution Architect, Business Analyst, Junior Developers, QA team

•      Play key role in development activities to build customized solutions

•      Responsible for code quality, build, deployment and release management activities

•      Participate and/or lead the project related meetings with customer representative and internal/external stakeholders

•      Actively participate in requirements gathering, UAT support, Deployment & Release activities and also should provide Customer Training as and when required

•      Must be a self-starter, quick learner, organized, committed, able to work on multiple priorities and flexible as per project needs.

•      Follow and recommend best practices – coding standards and development procedures

•      Document functional requirements, technical requirements, development processes and any other duties assigned on demand as per project requirements

•      Actively contribute, guide and participate in training other developers – knowledge sessions, best practices, innovative ideas etc.

Education and Training

•      Bachelor’s degree in computer science or a related field required.

•      Masters’ degree in Computer Science or a related field preferred.

Other Desirable Skills (Not mandatory)

•      Programming languages/frameworks such as Java/JSP/PHP/C#.Net, JSON, JQuery, AJAX is an added advantage

•      Strong skills in data management including data capture, warehousing, segmentation, mining, storing, cleansing and security

•      Knowledge of third party continuous integration tools like Jenkins, Cruise Control etc.

•      Having Sales Cloud/Service Cloud implementation Consultant certification is an added advantage

•      Experience in any of the Version Control tools like Github, Subversion, Perforce, SfOpticon etc.

•      Familiar with SDLC Agile (Scrum) project methodologies

Interested candidates can share below details:

1. Total experience & Relevant experience in Salesforce Developer? Any experience in LWC?

2. Current CTC & Expected CTC:

3. Notice period. How immediately can you join us?

4. Are you holding any other offers? If yes, How much?

5. Location

6. Do you have a personal laptop/Desktop in good working condition?

The Role

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

How You Will Make an Impact:

• Understand how the product works and how it is used by customers.
• Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
• Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
• Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
• Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
• Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
• Assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
• Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
• Should be able to drive initiatives for productivity and ticket resolution quality improvement.
• Work on providing innovative ideas to improve ticket closure quality.
• Should suggest functionality in the platform to provide ways to improve turn around time for tickets
• Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
• Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
• Should suggest better implementation for product based on usage on Production
• Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
• Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
• Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
• Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
• Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
• Ensure successful transition from SE, have regular connection with customers team management and attrition management.

People Management & Recruitment:

• Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
• Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
• Should engage the team with team building and motivational activities.

What You Bring to the Team:

• 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
• Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality 
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 
• SCRUM, APM and other agile certificates will be nice to have

Technical Ability:

• Should have experience in transitioning projects (Development and Maintenance).
• Past experience in Building and Managing high-performance teams.
• Exposure to the SAP Platform
• Strong Working Experience in JIRA
• Should have prior development background along with current support role.
• Strong and proven background with experience in Troubleshooting on the Mobile platform
• Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
• Strong orientation towards Technical and functional aspects of the product.
• Strong influencing skills and ability to prioritize the backlog.
• Understanding of customer support processes and tools.

Solutions Engineer is a strategic and high-exposure role that will drive the use of the company, being a trusted consultant to our customers by guiding them during the product's implementation and internally evangelizing on the diverse use cases of company implementation. You will drive the onboarding, product solutions, end-to-end implementation of the product, to deliver a seamless user experience.   

The job will require a bit of coding, client interactions, and working with different teams to build the solution & deliver it in a short period of time. 

This role has 3 layers to it - 

Solutioning 

• Configure all features of the company application, groups, and security settings in the company and other EAS systems.
• Leverage your vast knowledge and expertise across various Applications and Systems to define Blueprint for company Implementation in newer areas/applications.
• Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements for the company platform.
• Build and motivate the team to build reusable solutions that can be easily adopted and deployed by customers.

Technical Enablement 

• Strategically Configure, Test, Document, and educate company team members on system design to ensure long-term success.
• Pilot processes with the aim to directly influence the overall Product development and improve the way our customers use the company
• Drive existing and new product feature adoption across Customers.
• Serve as the escalation point of contact for critical issues, for customer concerns relating to technical issues, and coordinate with Professional Services, Engineering, and Product teams.
• Enable the CSMs, Support & Implementation teams from a technical standpoint, to help them meet their SLA requirements (Bugs, Troubleshooting)
• Ensure Application Analysis and technical reviews are happening at the right time, within SLA.

Technical Account Management

• As a part of the Customer Success team, you will work with our Customer Success Managers and customers as Technical Owner to strategize on business objectives and implement company solutions to achieve them.
• During execution consult/ advise/ participate on calls with client's IT stakeholders (Heads, Leads, or senior technology folks), traveling to client locations as needed.
• Work cross-functionally in collaboration with different departments, including Product, Engineering, Professional Services, Support, and Marketing to address issues, questions, and requests.
• Build a relationship with the key customers, by engaging with the key stakeholders and technical leadership, on calls and in person.

What are we looking for?

• Has preferably worked in Product based or Consulting companies for International customers
• Comes with a work experience of 6+ years 
• Should be strong with Javascript, HTML, and CSS 
• Demonstrates the ability to collaborate with internal and external stakeholders while dealing with complex situations
• Should be flexible to work in the EU (1 PM to 10 PM IST) or US (5 PM to 2 AM) time zones.