11+ Customer Support Jobs in Coimbatore | Customer Support Job openings in Coimbatore

We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.

Experience: 0-1 Yr

• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner. 

• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately. 

• Processing excellent product knowledge to enhance customer support. 

• Ability to meet deadlines and prioritize tasks

• Competency in Microsoft applications including Word, Excel, and Outlook. 

• Updating, implementing, and maintaining procedures. 

• Documenting and communicating the results of your efforts. 

• Conducting meetings and presentations to share ideas and findings. 

• Prioritizing initiatives based on business needs and requirements

• Working closely with clients, technicians, and managerial staff. 

• Able to speak Hindi, Tamil & English

The Content and Communications Manager is responsible for creating, managing, and executing content strategies to support the organization's communication and marketing goals. This role involves producing high-quality content across various platforms, managing communication channels, and ensuring consistent messaging that enhances the company's brand and engages its target audience.

Key Responsibilities:

Content Strategy:

Develop and implement a comprehensive content strategy aligned with the company's goals and target audience.

Conduct content audits to identify gaps and opportunities for improvement.

Stay up-to-date with industry trends and competitor activities to inform content strategy.

Content Creation:

Produce high-quality, engaging content for various platforms, including website, blog, social media, email, and print materials.

Collaborate with internal teams, such as marketing, product, and sales, to gather information and create relevant content.

Edit and proofread content to ensure accuracy, clarity, and consistency.

Communications Management:

Develop and manage the company's communication channels, including social media, newsletters, press releases, and internal communications.

Craft compelling messaging that aligns with the company's brand voice and resonates with the target audience.

Manage relationships with media contacts, influencers, and other external partners to amplify the company's reach.

SEO and Analytics:

Optimize content for search engines (SEO) to improve organic visibility and drive traffic to the company's website.

Monitor and analyze content performance using tools like Google Analytics, social media insights, and other relevant metrics.

Use data-driven insights to refine content strategies and improve engagement and conversion rates.

Project Management:

Manage content projects from conception to completion, ensuring timely deliver

SAP ABAP Trainer

Role Overview:

We are looking for an experienced SAP ABAP Trainer to deliver high-quality training sessions to participants, guiding them through the intricacies of SAP ABAP programming and development. The ideal candidate will have strong hands-on experience in SAP ABAP, coupled with excellent communication skills and a passion for teaching. The trainer will be responsible for equipping learners with practical knowledge, tools, and techniques essential for SAP ABAP roles.

Key Responsibilities:

• Design, develop, and deliver engaging training programs in SAP ABAP.
• Conduct live training sessions, workshops, and hands-on labs on core ABAP modules, including data dictionary, reports, module pool programming, ALV, and more.
• Develop course materials, tutorials, assessments, and project-based exercises to ensure a comprehensive learning experience.
• Keep curriculum up-to-date with the latest SAP ABAP features, best practices, and industry trends.
• Provide guidance and mentorship to learners, helping them troubleshoot issues and enhance their understanding of complex concepts.
• Evaluate learners’ progress and performance through assessments, quizzes, and practical assignments.
• Support the creation of online learning resources (e.g., video tutorials, e-learning modules).
• Collaborate with the curriculum development team to refine and improve training content.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of [3-5] years of hands-on experience in SAP ABAP development.
• In-depth knowledge of core SAP ABAP concepts, including Data Dictionary, Reports, Enhancements, BAPI, BADI, User Exits, ALV, and Smart Forms.
• Prior experience in training, mentoring, or teaching in SAP ABAP is highly preferred.
• Excellent verbal and written communication skills with a clear ability to explain complex concepts in simple terms.
• Strong problem-solving skills and the ability to adapt training methods to accommodate different learning styles.
• SAP certification in ABAP (preferred but not mandatory).

Nice-to-Have Skills:

• Experience in other SAP modules (e.g., SAP Fiori, S/4HANA) or additional SAP programming languages.
• Familiarity with online training platforms and tools.
• Ability to engage in project-based teaching with real-world SAP ABAP scenarios.

Benefits:

• Competitive compensation
• Opportunity to work with a skilled, dedicated team
• Flexible working hours (for remote or part-time roles)
• Access to ongoing SAP resources and professional development

To Apply:

Please send your resume, cover letter, and any relevant training or certification credentials to hratkgisldotmicrocollegedotin

Key Responsibilities:

Full-Stack Development:

• Engage in end-to-end development activities, from requirements gathering to deployment, ensuring high-quality deliverables.
• Perform hands-on development using a mix of technologies including Angular 13+, Java / Springboot, Fast API, and SQL.
• Collaborate with cross-functional teams to integrate front-end interfaces with back-end services and databases.

Team Leadership & Collaboration:

• o Work closely with the Tech Lead / Solution Architect and Product Manager to help design and implement scalable and robust solutions leveraging Angular 13+, Java / Springboot, Microservices, Fast API, Java Reactive Programming, and SQL.
• Assist in driving the architectural vision, ensuring alignment with business goals and provide technical guidance, participate in code reviews, and ensure adherence to best practices and coding standards.
• Evaluate and recommend technologies and tools to optimize system performance, security, and reliability.

Databases & Data Management:

• Demonstrate expertise in working with databases such as MongoDB, PostgreSQL, Azure Blob Storage, Neo4j (GraphDB is a plus), and Azure CosmosDB.
• Design efficient database schemas, optimize query performance, and ensure data integrity and security.

Cloud Platform & Infrastructure:

• Proficiency in Microsoft Azure, including the deployment, management, and optimization of cloud-based solutions.
• Experience with containerization, orchestration, and Kubernetes Lens for managing containerized applications.

Tools & Collaboration:

• Utilize tools such as GitHub for version control, JIRA for project management, Confluence for documentation, Keycloak for identity and access management, and other relevant tools to streamline development and collaboration processes.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 5+ years of hands-on experience in full-stack development.
• Strong expertise in Angular 13+, Java / Springboot, Microservices, Fast API, Java Reactive Programming, SQL.
• Proven experience with databases including MongoDB, PostgreSQL, Azure Blob Storage, and Azure CosmosDB.
• Strong communication and collaboration skills.
• Experience with Agile development methodologies.
• Understanding of the Microsoft Azure cloud platform and associated services.
• Relevant certifications (e.g., Azure / AWS Certifications etc.;) are a plus.

Responsibilities

• Gather and evaluate user requirements in collaboration with product managers and engineersIllustrate design ideas using storyboards, process flows and sitemapsDesign graphic user interface elements, like menus, tabs and widgetsBuild page navigation buttons and search fieldsDevelop UI mockups and prototypes that clearly illustrate how sites function and look likeCreate original graphic designs (e.g. images, sketches and tables)Prepare and present rough drafts to internal teams and key stakeholdersIdentify and troubleshoot UX problems (e.g. responsiveness)Conduct layout adjustments based on user feedbackAdhere to style standards on fonts, colors and images

Requirements and skills

• Proven work experience as a UI/UX Designer or similar rolePortfolio of design projectsKnowledge of wireframe tools (e.g. Wireframe.cc and InVision)Up-to-date knowledge of design software like Adobe Illustrator and PhotoshopTeam spirit; strong communication skills to collaborate with various stakeholdersGood time-management skillsBSc in Design, Computer Science or relevant field

• OWASP Secure Code review,• Basic programing knowledge in any programming language and knowledge on secure development practices.
• OWASP TOP 10 vulnerabilities and their mitigations
• Hands on experience in Web Application Security Testing tools (SAST & DAST) and Penetration testing tools such as HP Fortify, Checkmarx, Acunetix, Nessus, Burp Suite, Metasploit., Qualys Guard, Kali Linux , etc.
• Understand/modify exploit code and find logical security flaws in applications
• Should have knowledge and experience on Network Security, Application Security, Internet Security, attack vectors.
• To carry out technical vulnerability assessments, identify potential vulnerabilities and provide recommended controls and support to mitigate them.

Description:

We are looking for an organized, detail-oriented individual to join our team as a software product manager. The responsibilities of the software project manager include overseeing software projects from start to finish, managing and motivating software developers and other team members, giving customer presentations, and writing project proposals.

To be successful as a software project manager, you should have a good working knowledge of project estimation techniques and the ability to motivate team members. Ultimately, a top-notch software Product manager should have good communication and decision-making skills.

Responsibilities:

1.Discussing potential projects and their parameters with clients, executives, and software developers.

2.Planning out the blueprints for software projects, including defining the scope, allocating resources, setting deadlines, laying out communication strategies, and indicating tests and maintenance.

3.Assembling and leading the project team.

4.Participating in and supervising each stage of the project.

5.Ensuring each project stays on schedule and adheres to the deadlines.

6.Creating a project budget and ensuring the project adheres to the budget as closely as possible.

7.Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion.

8.Tracking milestones, deliverables, and change requests.

9.Serving as a liaison to communicate information regarding changes, milestones reached, and other pertinent information.

10.Delivering completed software products to clients and performing regular checks on the products' performance.

11.Software Project Manager Requirements

12.A bachelor's degree in information technology, software development management, software engineering, computer science, or a related field.

13.Proven experience in project management and software development.

14.Good working knowledge of project estimation techniques.

15.Excellent technical knowledge.

16.Good leadership, decision-making, and organization skills.

17.Strong attention to detail and multi-tasking skills.

Qualification:

1. Minimum ten (10) years of total work experience in software development
2. Good technical proficiency with PHP, Laravel, Javascript technologies and its related framework
3. Strong knowledge on AWS
4. Experience in Data collection, management and analysis
5. Experience in MYSQL/Maria DB
6. Knowledge in SaaS architecture

Proven skills in producing and editing technical content within a complex business environment. The writer professional will be experienced in leading storyboarding sessions, participating in key review meetings / final document review, content sign off, and document production. The experience of coordinating and updating a knowledge base system is beneficial. Analyze RFPs, perform QC checks of compliance matrix, proposal outlines, and identify questions that may be submitted to the customer. Core

Responsibilities:

 Excellent written communication skills

 Support Bid Processing managers / Lead throughout the proposal process, including assist in developing the technical documents, monitor the progress of effort against the schedule, follow up on action items, control document preparation, and version control, and coordinating the final packaging and delivery

 Proficient in documentation development tools such as Microsoft Office

 Ability to meet tight deadlines while maintaining a high level of quality

 Competent in defining, planning and managing proposal deliverable

 Familiarity with software development services and business terminology.

Additional Information

Preferred Education BE degree with strong technical communication.