11+ Customer Support Jobs in Coimbatore | Customer Support Job openings in Coimbatore

We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.

Experience: 0-1 Yr

• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner. 

• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately. 

• Processing excellent product knowledge to enhance customer support. 

• Ability to meet deadlines and prioritize tasks

• Competency in Microsoft applications including Word, Excel, and Outlook. 

• Updating, implementing, and maintaining procedures. 

• Documenting and communicating the results of your efforts. 

• Conducting meetings and presentations to share ideas and findings. 

• Prioritizing initiatives based on business needs and requirements

• Working closely with clients, technicians, and managerial staff. 

• Able to speak Hindi, Tamil & English

The AI Trainer will be responsible for delivering engaging and practical training sessions on Artificial Intelligence to students of the School of Innovation. The role includes designing content, conducting hands-on sessions, mentoring students on real-world AI projects, and staying updated with AI trends and tools.

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React or Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

• Strategic Planning: Develop and implement comprehensive digital marketing strategies to achieve business goals and drive growth.
• Campaign Management: Oversee the creation, execution, and optimization of digital marketing campaigns across various channels, including SEO, SEM, social media, email marketing, and content marketing.
• Team Leadership: Lead, mentor, and manage the digital marketing team, fostering a collaborative and results-driven environment.
• Analytics & Reporting: Monitor and analyze campaign performance using analytics tools. Prepare detailed reports and provide actionable insights to improve performance and ROI.
• Budget Management: Manage the digital marketing budget, allocate resources effectively, and ensure cost-efficient use of marketing funds.
• Market Research: Stay up-to-date with the latest industry trends, tools, and best practices. Conduct market research to understand customer needs and competitor activities.
• Content Strategy: Oversee the development of engaging and relevant content for various digital platforms, ensuring alignment with brand messaging and goals.
• Stakeholder Collaboration: Work closely with other departments, including sales, product development, and design, to ensure cohesive marketing strategies and effective execution.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field. Advanced degree or certification in digital marketing is a plus.
• Proven experience (5+ years) in digital marketing, with at least 2 years in a leadership role.
• Demonstrated success in developing and executing digital marketing strategies and campaigns.
• Strong understanding of SEO, SEM, PPC, social media marketing, email marketing, and content marketing.
• Proficiency in digital marketing tools and platforms (e.g., Google Analytics, Google Ads, social media management tools).
• Excellent analytical skills and ability to interpret data to drive decision-making.
• Strong leadership and team management abilities, with a track record of leading successful teams.
• Creative thinking, problem-solving skills, and the ability to thrive in a fast-paced environment.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.

Head of the Department

AI and Data Science

12 to 15 years of Experience

Salary negotiable for immediate Joiners

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Build a database of customer leads through references, opening stalls in areas where there are higher

number of footfalls – like apartment complexes, shopping areas etc., door to door visits, distribution of

pamphlets etc

 Schedule meetings with potential liabilities customers and understand their requirement; thereafter

presenting them with the most suitable products and explaining the features/benefits.

 Communicate clearly to customers on the requirements for various types of products & services – for

example, charges for maintaining a locker, minimum balance to be maintained etc.,

 Ensure that all customer documents are verified with originals and are handled with care and

confidentiality.

 Complete all account opening related processes accurately so that the customer experience is

enhanced and forms the foundation of a long relationship with the bank.

 Maintain continuous communication with customers on the status of their account opening process.

 Frequently communicate with newly signed up customers and assist them with additional products and

services based on their requirements – for example, relevant loan products, investment products etc.

 Build reference network from newly signed up customers for potential leads.

 Regularly update Daily Sales Reports and discuss on the plans, action items, progress with the

supervisor.

How to apply: recruit.hrlspl

• Delivering a high-quality application
• Integrating with front-end developers 
• Ensuring a required level of performance
• Writing test-backed server-side code
• Analyzing requirements and designing new functionality
• Supporting and fixing existing functionality
• Selecting and using the most appropriate and efficient technologies for a particular application
• Designing and building application layers

• Proficiency in ( C# | Visual Basic, depending on the specific project )
• Experience using .NET ( 4.5+ | Core )
• Experience in developing ( ASP.NET MVC | ASP.NET Core MVC ) applications
• Senior knowledge of ( Entity Framework 6.* | EF Core | NHibernate | ADO.NET )
• Proficient knowledge in ( MSSQL | MySQL | Oracle | other RDBMS )
• Database design including indexes and data integrity ( if RDBMS is required )
• Dependency injection pattern and IoC containers using at least one of: Autofac, Unity, Ninject, and/or SimpleIoc
• Writing tests with ( NUnit | XUnit | MSTest )
• Implementing enterprise application patterns ( if senior developer is required )
• Understanding of HTML, JS, and CSS
• Familiarity with the client side framework ( jQuery | Angular 1.* | Angular 2.*+ | React | other )
• Familiarity with ( Kendo UI | DevExpress | Syncfusion ) 
• Integrating web analytics tools ( particularly Google Analytics )
• Familiarity with ( Azure Web Apps | AWS Cloud )

• Subject Matter Expert (SME) will have the complete market level expertise and proficiency as required to create, develop and teach contents in the given subject area.
• Experience 0 to 5 yrs teaching Chemistry, Physics and Mathematics
• Educational qualification: Masters(M.Sc, M.Phil, P.hd) in Chemistry, Physics and Mathematics
• SME for NEET and JEE competitive exams should possess equivalent field experience in teaching student segments of the market space or students in the relevant institutions.
• The primary requirement from the SME will be the creation of highly relevant teacher Lesson planners, teaching modules as expected in the project architecture which is content in-line with the learning material of Raptor entrance expert.
• The SME should gain enough knowledge about the product developed through the induction program and should be prepared for workflow within the first 3 days of joining.
• Proficiency of the theoretical knowledge and equivalent application knowledge is a prerequisite to developing contents for the given assignment. The SME should be posses and be increasingly willing to upgrade one’s knowledge on a regular basis.
• The SME should thoroughly research the curriculum framework, market expectation, syllabus and other essential criteria for the assignment taken.
• The SME will stick on to the time schedules regularly to avoid any delay to the project completed within the stipulated project delivery time and will be solely responsible for the completion of any work given in the subject area within the scope of the given assignment.
• The work files should be appropriately organized in the allocated work system as they will be subjected to frequent auditing.
• The SME will have a parallel discussion and can take guidance from the Project Head and the academic expert team Lead (TL) to build contents analogous to the learning material and ensure organized content delivery.