Zolve
https://zolve.comAbout
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Jobs at Zolve
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- Communicating with customers through various channels (email/chat)
- Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries.
- Smart Graduates with excellent communication skills
- 1 year to 3 years of experience working in customer support roles
- Demonstrated ability to handle highly complex and manual queries, excel knowledge
- Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
- Empathetic, organised, problem solver
- Open to work in shifts (rotational day and night shifts).
- This is full-time, work from an office opportunity based out of Bangalore.
- No Cab facility will be provided but shift allowance will be provided.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
ABOUT US
Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
- A Bank Account you can create from anywhere in the world in under five minutes
- A high-limit Credit Card that helps build a healthy credit score
- Easy, lightning-fast, cross-border money transfers with the best rates in the market
We believe: that if space tourism is real, so is reaching for the stars.
RESPONSIBILITIES
- Responsible for driving customer excellence & bringing the customer perspective to all business decisions
- Work with cross-functional teams (business, product, design, content, marketing etc.) and wear the hat of the customer to constructively challenge the teams and to develop a customer-first mindset and implement customer focused strategies
- Own and drive the overall NPS metric for Zolve
- Consistently scan the market for best practices, best in class journeys, best in class customer delighter elements etc. and own market intelligence from a customer experience perspective
- Understand the competitive landscape and be an expert on our competition and how they are positioned
- Obtain insights into customers’ usage of current products, untapped opportunities and customer personas, through interviews, surveys, and sales data
- Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target customer personas.
- Serve as a customer evangelist within the organization
REQUIREMENTS
- 1. Obsessed with improving customer experience 🙂
- 2. Obsessed with improving customer experience 🙂
- 3. Obsessed with improving customer experience 🙂
- 4-6 years of B2C product experience
- Preferably has worked or studied in the US
- A creative and quantitative thinker
- Significant attention to detail
- Demonstrable experience collaborating with cross-functional teams, across geographies, and taking ownership of key metrics
- Excellent presentation, written, and verbal communication skills
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Android Development
Kotlin
React Native• Min 9+ Years in Android Application Development, know how’s of iOS development is an advantage.
• Experience with cross platform technologies - React Native, Flutter is a big plus
• Managing systems in production and understands the release process, monitoring, and debugging
• 1-2 years of experience managing and growing engineering teams
• Proven results-oriented person with a focus on delivering quality products
• Experience in designing, implementing, and maintaining high performance, high availability, large-scale
applications
• Ability to work in a fast-paced, agile development environment.
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Java
Python
Django
Spring Boot- 8+ years of relevant work experience
- Well-versed in data structures, algorithms, and software design. Programming experience with at least one of
- Java or Python and object-oriented design
- Knowledge on SQL, NoSQL databases, Messaging/Caching technologies and AW deployments is a plus
- Exposure to the architecture and design (design patterns, security, reliability and scaling) of new and current systems. Experience in building highly scalable business applications, which involve implementing large complex business flows involving multiple third-party integrations
- Prior startup experience is a plus
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
React.js
Javascript
HTML/CSS- 8+ years of experience with one of the top frontend frameworks - React (preferred) and with App development (recommended)
- Demonstrated experience in managing successful engineering teams across both web and app development
- Solid understanding of modern CSS methodologies like SCSS, SASS
- Exposure to latest developments in UI development like PWA, Single Page Apps, Hybrid Apps, Responsive web design etc
- Deep understanding of Javascript topics including the V8 Engine, Async, Memory
- Management, Duplex Communication.
- Understanding of app development practices
- Prior startup experience is a plus
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
React.jsJavascriptHTML/CSS
Vue.jsRequirements
- 2+ years of experience with one of the top frontend frameworks - React (preferred)/ Angular / Vue
- Solid understanding of modern CSS methodologies like SCSS, SASS
- Exposure to latest developments in UI development like PWA, Single Page Apps, Hybrid Apps, Responsive web design etc
- Working knowledge of RESTful APIs, HTTP 2, Socket Connections
- Deep understanding of Javascript topics including the V8 Engine, Async, Memory Management, Duplex Communication.
- Experienced in Unit / Integration / Visual Testing.
- Ability to develop pixel-perfect web pages from designs
- Prior startup experience is a plus
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
PythonJavaDjangoSpring BootREQUIREMENTS
- 5+ years of non-internship professional software development experience
- 1+ years of exposure to the architecture and design (design patterns, security, reliability and scaling) of new and current systems.
- Bachelors/Masters degree in computer science or other related fields
- Programming experience with at least one modern language such as Java or Python including object-oriented design
- A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design.
- Proven ability to take initiative and dive into new areas of technology.
- Passion for learning, analysing technology trade-offs and shipping products.
- Knowledge on SQL, NOSQL databases and AWS deployments is a plus
- Strong sense of ownership, urgency and drive
- Ability to work well with people and be both highly self motivated and motivating
- Must be independent and comfortable in a fast paced, ambiguous and often multi-directional work environment
JOB RESPONSIBILITIES
- You will build cutting-edge secure and scalable systems by writing simple and efficient code.
- You will push your design and architecture limits for new product development.
- You will be the owner of your feature and work directly with product teams to drive customer impact.
- You will ensure that the systems you oversee are secure, fault-tolerant and are performing reliably at high volumes.
- Constantly look at possibilities to improve the overall functioning of the product.
- You possess a strong desire to learn and contribute solutions and ideas to a broad team
- You are independent and comfortable in a fast paced, ambiguous and often multi-directional work environments
- You will manage multiple tasks and use sound judgment when prioritizing
- You can collaborate with globally-located cross functional team in building customer-centric products
- You will analyze existing software implementations to identify areas of improvement and provide estimates for implementing new features
- Full stack experience is a plus
- Understanding of complete SDLC and Agile methodologies
- Domain expertise in Financial Services, Banking or Payments
- Code Quality –Code Hygiene (Coverage, Complexity, Usability)
- Collaboration –Strong peer review standards
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