Consultant- Customer Support

We are looking for a dynamic and detail-oriented HR Executive to support the human resources department in all facets of HR operations. This role involves managing employee relations, recruitment, performance management, training, and administrative duties to ensure smooth HR processes and a positive work environment.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 3+ years of experience in an HR role, preferably in a fast-paced environment or organization.
• Experience with HRMS/HRIS (Human Resource Management Systems) and MS Office Suite (Excel, Word, PowerPoint) is preferred.

Skills and Abilities:

• Strong knowledge of HR practices and labor laws.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Strong organizational skills with attention to detail.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities and Duties:

• Expert in Python, with knowledge of Python web framework - Django
• Familiarity with backend automated testing tools and frameworks
• Experience with backend/API development
• Architect, develop and maintain backend libraries/codebase, database & server.
• Develop object-oriented software, with mastery of one or more relevant languages (Django).
• Evaluate competitive and innovative products and design approaches to identify best practices and encourage innovation.
• Understanding the requirement of a client, document the scope and chart out a plan of implementing the scope
• Work with design team to give inputs related to the wire-frames and then the design along with incorporating Client Feedback
• Explore the difference between B2B and B2C projects before implementing the code
• Work in teams of 2-3 on various projects as per the requirement using git as version control
• Having good knowledge of APIs creation and database architecture
• Good Grasp in respective technology (Django)
• Documenting the process and main functions along the developing process
• Design and develop highly scalable, highly available, reliable, secure, and fault-tolerant systems with minimal guidance for one of the fastest-growing companies in India.

Required Experience, Skills and Qualifications:

• 3-5 years of experience required
• Strong hand on Django-Python
• Excellent knowledge of using the Git version control system and deployment via Git.
• You have creative visualization, critical thinking, deductive & pragmatic reasoning and can think out-of-the-box
• Ability to quickly adapt & independently work in a fast-paced Agile environment with minimum supervision.
• A self-starter with demonstrated ability to take initiative, who can proactively identify issues/opportunities and recommend action.

Job Description: Customer Success Manager- APAC

Role Details

Position: Customer Success Manger

Location: Bangalore

Shift timings : 10am- 7pm IST

About SCRUT Automation

Scrut Automation is an information security and compliance monitoring platform, aimed at helping small and medium cloud-native enterprises develop and maintain a robust security posture, and comply with various infosec standards such as SOC 2, ISO 27001, GDPR, and the like with ease. With the help of the Scrut platform, customers reduce their manual effort for security and compliance tasks by 70%, and build real-time visibility of their security posture.

Founded by IIT/ISB/McKinsey alumni, the founding team has over 15 years of combined Infosec experience. Scrut is built out of India for the world, with customers across India, APAC, North America, Europe and the Middle East. Scrut is backed by Lightspeed Ventures, MassMutual Ventures and Endiya Partners, along with prominent angels from the global SaaS community.

Overview of the Job Profile

Business/ Customer Success Analyst will play a key role in driving Customer Success by nurturing customers in our rapidly growing business. The mission of Scrut Automation's Customer Success team is to transform our customer's compliance journey.

Responsibilities

● Own Customer Life Cycle & Account Management – from Sales Handover, Oversee & Ensure smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of Trust & Transparency.

● Onboard customers with Integration support and drive adoption of the product.

● Represent the voice of the customer and influence the product development roadmap.

● Empathise with every aspect of the customer experience, putting customer's needs first.

● Rely heavily on data and analytics to identify customers at risk and engage proactively to mitigate churn risk.

● Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and to establish new capability.

● Become a product expert on Scrut Automation and how our platform can be used to improve security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and GDPR).

Requirements

● Bachelor's degree in Business, Operations Management or a related field.

● Have 2-5 years of experience in Customer Success or Account Management at a SaaS company.

● Have experience in the cybersecurity or compliance industry.

● Have clear and thoughtful communication skills, with a strong critical thinking ability.

● Problem-solving ability and customer-centric outlook.

● Be comfortable with talking through technical concepts with a technical audience.

● Have a keen ability to multitask.

● Have an outstanding work ethic and know when/how to ask for help when you need it.

Why should this job excite you?

● Opportunity to make an early impact on one of the most promising, high-growth SaaS startups in India.

● A high-performing action-oriented team.

● Immense exposure to the founders and the leadership.

● Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas.

● The competitive compensation package, benefits, and employee-friendly work culture.

Note: Due to a high volume of applications, only the shortlisted candidates will be contacted by the HR team. We appreciate your interest and effort.

Experience: 8+ years

Job Type: Full Time

Job Location: Ahmedabad

Technical project manager act as the primary point of contact for our clients. You will ensure teams are successful in their delivery through proven technical and interpersonal abilities. In this role, you will bring a strategic mindset to projects and ensure top-quality results from the team.

What we offer

• Open, positive, and learning culture surrounded with tech-savvy and helpful colleagues with a growth mindset
• Best-in-industry salary standards
• 5 days work week
• Family health insurance cover
• No politics and value-driven culture 
• Occasional Work From Home even in non-COVID19 times
• Contribute to large scale distributed systems used by fortune 100 companies

Must have

• 4+ years of development experience (preferably Java)
• 2+ years of experience in Agile project management (or a scrum master) and leading development and QA teams
• Experience working with off-shore clients (US/EU) with strong knowledge of Agile & SCRUM processes
• Provide effective mentoring & coaching on technical, soft skills, and process aspects to the team
• People orientated approach to leadership that keeps the team motivated and focused on the goals
• Strong communication and management skills with the ability to find innovative ways to resolve problems
• Hands-on approach to technical problem solving and debugging

• Proactive and inherent nature of working with ownership

Good to have

• Frontend development experience with CSS, JavaScript (ES6) or modern JS frameworks like AngularJS/React/VueJS
• Performance optimization experience with SQL
• Experience with ElasticSearch/Solr, NOSQL, messaging system
• Prior experience working as a tech lead, team lead or software architect

Roles and Responsibilities

• Actively participating in client calls for requirement grooming and designing
• Participate in design discussions with fellow team members and client
• Present groomed tickets and design to team members for design discussion
• Lead Scrum meetings and provide team support during sprint planning and execution.
• Ensure project processes (e.g. code reviews, QA, deployment reviews) are followed religiously
• Identify individual and team strength and improvement areas
• Build strong rapport with team members to understand them deeply at the individual level
• Set quarterly objectives and key results (OKRs) for individuals
• Conduct performance review meetings
• Mentor junior team members, level them up and inspire to deliver extraordinary impact together

• Improve software development operations by proactively finding gaps in processes

• Build a trusting relationship with customers and teams

• Negotiate and get buy-in of sprint scope from customers & team

• Come up with pragmatic solutions to improve software quality and drive the change if approved by the customer.

• Manage KPIs & rigorous feedback cycles (through one-on-one meetings with peers) that help align with individual and organization growth.

Join us for building great teams and intuitive projects together!

We are looking for an experienced QA Manager to oversee and manage the Quality Assurance (QA) process for a critical project. The role involves coordinating with multiple stakeholders (clients and vendors), ensuring QA transparency, tracking bugs, keeping QA activities on schedule, and providing overall QA reporting.

Key Responsibilities:

• Act as the primary point of contact for all QA-related activities across multiple stakeholders.
• Manage and coordinate the QA process, ensuring smooth collaboration between the client and vendors.
• Utilize ASANA to track and manage QA tasks, issues, and progress.
• Ensure transparency in QA issues by maintaining comprehensive documentation and reporting.
• Track and monitor bug resolution progress while ensuring timely follow-ups.
• Provide regular status updates and reports on QA activities, issues, and resolutions.
• Identify and mitigate potential QA risks and bottlenecks.
• Work closely with development, product, and vendor teams to ensure quality standards are met.
• Establish and enforce QA best practices and process improvements.
• Ensure QA efforts align with project timelines and overall business objectives.

Required Skills & Qualifications:

• Proven experience as a QA Manager or in a similar QA leadership role (10+ years).
• Hands-on experience with ASANA for project and task management (4-5 years).
• Strong stakeholder management skills with the ability to coordinate between clients and vendors.
• Experience in bug tracking and defect management.
• Excellent reporting and documentation skills.
• Strong understanding of QA methodologies, testing processes, and best practices.
• Ability to identify risks and proactively resolve QA challenges.
• Experience working in agile environments is a plus.
• Strong communication and interpersonal skills.
• Flexibility to work in the New York time zone (onshore or offshore).

Time: As per NY time zone (6 pm - 3 am)

Location: Mumbai/Remote

• 4-5 years of experience in functional automation tools and frameworks (mandatory).
• Experience with the Playwright automation tool (desirable)
• Analyze logs generated from monitoring tools like Datadog, Splunk, Kibana for troubleshooting and debugging service failures.
• Perform database validation using appropriate queries to verify data integrity in SQL and NoSQL databases.
• Work effectively within an Agile development methodology and participate in ceremonies like sprint planning, daily stand-ups, backlog refinement etc.
• Identify and report bugs and defects using a bug tracking tool.
• Stay up-to-date with the latest testing tools and methodologies.
• Learn API automation and contribute to API automation deliveries.

Responsibilities:

• Collaborating with data scientists and machine learning engineers to understand their requirements and design scalable, reliable, and efficient machine learning platform solutions.
• Building and maintaining the applications and infrastructure to support end-to-end machine learning workflows, including inference and continual training.
• Developing systems for the definition deployment and operation of the different phases of the machine learning and data life cycles.
• Working within Kubernetes to orchestrate and manage containers, ensuring high availability and fault tolerance of applications.
• Documenting the platform's best practices, guidelines, and standard operating procedures and contributing to knowledge sharing within the team.

Requirements:

• 3+ years of hands-on experience in developing and managing machine learning or data platforms
• Proficiency in programming languages commonly used in machine learning and data applications such as Python, Rust, Bash, Go
• Experience with containerization technologies, such as Docker, and container orchestration platforms like Kubernetes.
• Familiarity with CI/CD pipelines for automated model training and deployment. Basic understanding of DevOps principles and practices.
• Knowledge of data storage solutions and database technologies commonly used in machine learning and data workflows.

We’re looking to hire an experienced Shopify developer who can develop custom themes on the Shopify platform as per the design shared by our design team. In this role, you will be expected to set up the environments and develop the Shopify theme. You should be willing to learn and work on new technologies.

Responsibilities

• Convert shared custom designs into Shopify websites
• Expert-level knowledge of Shopify Liquid templating language to edit the website
• Add new sections, filters, products, etc.
• Integrating third-party and platform-supported apps in the websites
• Analyze the requirements and provide solutions
• Work on issue debugging and troubleshooting
• Use Shopify liquid, jQuery, CSS, and HTML to deliver bugfree interfaces as required
• Use Shopify JS APIs (storefront, AJAX Cart, Sections, etc.) to deliver the required functionality
• Additional: Candidates with knowledge of WordPress Development will be preferred

Qualifications

• Strong understanding of the Shopify platform
• Excellent Communication Skills
• 1+ years of development experience

 Do you have a knack on layout and designing? 

Are you good in using CADing and drafting tools? 

If so, we have a perfect opportunity that just might change your life. We have a great program that takes the hassle out of owning a home for customers. You will be representing the leading Solar Panel installation company in the US, with a vast experience in renewable energy. Growth is right around the corner, and we need talented people like you. 

Our Client has nurtured careers and helped staff turn professional goals and personal dreams into reality. 

We hire the best and help them thrive in their career. We help our people get what they want by working with them to achieve their dreams. So what’s your role as a Permit Designer? You’d be helping the team to create great PV Permit Designs. 

 Candidates can work remotely after 3 months training in Noida. 

Minimum Qualifications :- 

* Must be a graduate of an Engineering course (Diploma holders welcome) 

* Good verbal and written communication skills 

* Have great attention to detail 

* Adept in using different CAD Tools 

* A Team player 

* A bachelor's degree in any course 

* Flexible to work shifts 

* Hunger to grow and do great things every day! 

 Why join this role / position? 

* Earn a great salary 

* Medical Insurance (With free dependants) 

* Group life insurance 

* Paid time off (PTO) such as sick days and vacation days 

* Outstanding career growth 

* Leadership opportunities 

* Passionate, energetic & innovative work culture 

* Friendly team driven environment