Consultant- Customer Support

Requirements :

Currently pursuing or recently completed a Bachelor's or Master's degree in Business Administration, Marketing or a related field.

Strong communication skills, both written and verbal.

Proficiency in conducting market research and analyzing data.

Excellent organizational skills and attention to detail.

Proficiency in MS Office (Word, Excel, PowerPoint) and other relevant software.

Eagerness to learn and contribute to the company's success.

Job Description

We are looking for an experienced engineer to join our data science team, who will help us design, develop, and deploy machine learning models in production. You will develop robust models, prepare their deployment into production in a controlled manner, while providing appropriate means to monitor their performance and stability after deployment.

What You’ll Do will include (But not limited to):

• Preparing datasets needed to train and validate our machine learning models
• Anticipate and build solutions for problems that interrupt availability, performance, and stability in our systems, services, and products at scale.
• Defining and implementing metrics to evaluate the performance of the models, both for computing performance (such as CPU & memory usage) and for ML performance (such as precision, recall, and F1)
• Supporting the deployment of machine learning models on our infrastructure, including containerization, instrumentation, and versioning
• Supporting the whole lifecycle of our machine learning models, including gathering data for retraining, A/B testing, and redeployments
• Developing, testing, and evaluating tools for machine learning models deployment, monitoring, retraining.
• Working closely within a distributed team to analyze and apply innovative solutions over billions of documents
• Supporting solutions ranging from rule-bases, classical ML techniques  to the latest deep learning systems.
• Partnering with cross-functional team members to bring large scale data engineering solutions to production
• Communicating your approach and results to a wider audience through presentations

Your Qualifications:

• Demonstrated success with machine learning in a SaaS or Cloud environment, with hands–on knowledge of model creation and deployments in production at scale
• Good knowledge of traditional machine learning methods and neural networks
• Experience with practical machine learning modeling, especially on time-series forecasting, analysis, and causal inference.
• Experience with data mining algorithms and statistical modeling techniques for anomaly detection in time series such as clustering, classification, ARIMA, and decision trees is preferred.
• Ability to implement data import, cleansing and transformation functions at scale
• Fluency in Docker, Kubernetes
• Working knowledge of relational and dimensional data models with appropriate visualization techniques such as PCA.
• Solid English skills to effectively communicate with other team members

Due to the nature of the role, it would be nice if you have also:

• Experience with large datasets and distributed computing, especially with the Google Cloud Platform
• Fluency in at least one deep learning framework: PyTorch, TensorFlow / Keras
• Experience with No–SQL and Graph databases
• Experience working in a Colab, Jupyter, or Python notebook environment
• Some experience with monitoring, analysis, and alerting tools like New Relic, Prometheus, and the ELK stack
• Knowledge of Java, Scala or Go-Lang programming languages
• Familiarity with KubeFlow
• Experience with transformers, for example the Hugging Face libraries
• Experience with OpenCV

About Egnyte

In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte’s cloud-native content services platform leverages the industry’s leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs. For more information, visit www.egnyte.com

#LI-Remote

We are looking for candidates who are from Indiamart, Alibaba, and Tradeindia or have experience in digital (website) sales.

Responsibilities

• Managing the sales process to close new business opportunities
• New business generation by meeting potential clients to understand their needs and providing relevant solutions
• Meeting clients and giving presentations

• Improve marketability and profitability by researching, identifying & capitalization on market opportunities

• Identifying opportunities for new business development through following up on leads and conducting research on target clients
• Meeting and exceeding weekly and monthly revenue targets

• Build and maintain client relations
• Work with internal departments such as the production team to engage clients more deeply
• Solve problems for clients and customers by developing innovative and tailored sales solutions
• Map potential customers and generate leads for the organization and look for new opportunities
• Be a brand ambassador and reflect company value at all times

Skills

• Bachelor/Masters degree in Sales/ Marketing or a related subject

• Proven experience in sales/marketing profile, ideally in the IT service industry

• Should have a strong understanding of online advertising process and technology Fundamentals

• Good business sense

• Deep understanding of sales & marketing principles

• Excellent written and verbal communication skills

• Positive attitude and negotiation skills

• Good presentation skills

 Salary: Salary commensurate with Skill & Experience

• Acting as a central point and facilitator for all financial reporting
• Helping develop detailed dashboards and KPIs and ensuring robust systems to track and monitor impact, financial and operating information
• Preparing necessary materials and information for the Board
• Ensuring robust governance norms are in place
• Ensuring timely and comprehensive financial reporting to all the funders, as outlined in contracts with funding agencies
• Preparing statements and necessary reports for the investors
• Coordinating with and responding in a time-bound manner to the information requested by investors
• Managing cash flows and treasury functions
• Managing banking relationships
• Developing profit center-wise budgets
• Preparing and maintaining regular financial reports; monthly expense forecast by segment (vs. projections); rolling 3-month cash out-flow forecast
• Maintaining of books of accounts through Tally/ Quickbooks and related activities
• Incorporating profit center wise reporting and analysis in the accounting system to separately track the performance of each activity against budget/projections
• Conducting all month-end closing activities including general ledger maintenance, balance sheet reconciliations, fixed asset verification, and corporate/overhead cost allocation
• Ensuring timeliness, accuracy, and usefulness of financial and management reporting
• Preparing of month-end, quarter-end, and year-end financial statements
• Managing payroll and employee reimbursements
• Assisting in computing taxes and preparing tax returns (TDS, GST, Professional Tax, etc.)
• Reviewing and streamlining the financial, reporting, and compliance functions
• Developing and documenting robust accounting policies and procedures
• Ensuring maintenance of appropriate internal controls and financial procedures, at all times
• Serving as a key point of contact for internal and external auditors
• Managing preparation and support of all internal and external audits
• Participating in HR Administration in areas such as PF, offer letters, increments, appraisals, insurance policies, etc
• Managing the company’s assets, leases, and insurance coverage
• Reviewing all agreements and MoUs and appraise the management about any financial liability, prior to commitments made and signatures by authorized signatories
• Overseeing Admin, vendor, and office management to manage various facets of business – travel, corporate gifting, printing & stationery, etc

Desired Candidate Profile

• Qualified Chartered Accountant
• 5+ years of experience that is relevant to the above role
• Experience in a startup is preferred
• Good understanding of, interest in, and aptitude for financial accounting, business, and financial analysis, GST, Income Tax, Companies Act, etc.
• Attention to detail, strong analytical skills, business awareness, and problem-solving skills
• Strong oral and written communication skills
• Ability to work under pressure and deliver high-quality work with tight timelines

· Participate in the entire application lifecycle, focusing on coding and debugging

· Write clean code to develop functional web applications

· Troubleshoot and debug applications

· Perform UI tests to optimize performance

· Manage cutting-edge technologies to improve legacy applications

· Collaborate with Front-end developers to integrate user-facing elements with server- side logic

· Gather and address technical and design requirements

· Provide training and support to internal teams

· Build reusable code and libraries for future use

· Liaise with developers, designers and system administrators to identify new features

· Follow emerging technologies

Job Overview      :

This Jr. Developer position has design, development and maintenance    responsibility for the software applications and processes associated with our product oriented company. This role will initially focus specifically on the developing application as per requirements provided by the product owner.

Job Responsibilities:

1. Understand our client's infrastructure and technical environment to provide best of breed technical consulting services.
2. Diligently monitor, optimize and report on integration and deployment performance for key accounts against KPIs, with proactive cross functional and internal communication on customer deployments.
3. Regular consultation with cross functional teams on account deployments to ensure optimal performance and delivery.
4. Handle technical troubleshooting

Job Requirements:

1. B.E/B.S/B.Tech in Computer Science or Computer Engineering.
2. Must have minimum 2-4 years of experience in the Angular-Node-PostgreSQL tech stack.  (proof of experience to be submitted for verification on request)
3. Should have worked on Architect / Consultant role in the tech stack.
4. Proficient in Object Oriented Programming.
5. Experience in performing SQL queries on a RDMS especially in PostgreSQL.
6. Extensive experience in Angular Front end and Node – Express server side.
7. Good at API development & integration, debugging and fixing the issues with API.

• Team with top-notch engineers, product managers, program managers, DevOps and QA following agile development methodologies
• Review functional requirements, providing technical feedback on feasibility and architectural approach and framework.
• Design and develop web / mobile applications
• Create Prototype and/or Proof of Concepts (POCs) when necessary
• Act in a technical leadership capacity: Mentor junior engineers and new team members, perform code reviews and apply technical expertise to challenging programming and design problems
• Utilize Agile Development, SCRUM / Pair / Extreme Programming methodologies
• Design and develop supporting components and microservices for the backend tiers focusing on fault-tolerance and scalability in a multi-tenant enterprise environment
• Maintain and improve the functionality and performance of the existing web applications
• Help shape and execute the technical roadmap to develop next generation features; integrate corporate- and product-level architecture principles and goals into the teams project work through designs, implementation strategies, and project planning.
• Drive a culture of quality, technical curiosity, continuous improvement, and evidence-based data driven decision making in the organization.
• Execute other Duties as assigned

• 3+ years of experience developing Backend, API and data-based applications/software
• Experience with one of the major relational databases (MySQL, Oracle, Postgres) and NoSQL databases (Mongo DB, Cassandra, Dynamo DB or such)
• Expert object-oriented programming experience using Java
• Strong OO design and programming skills in Java, Hibernate, JPA, Spring Boot
• Worked in Maven, JPA, REST services, Postman
• Working knowledge on Spring Security / Spring Batch / ZUUL / Eureka / Hysterix
• Exposure with Frontend technologies (React.js, Angular or Ruby-on-Rails)
• Require experience and Strong understanding of entire Software Development Life Cycle (SDLC), Agile (Scrum), Software design/architecture process, unit testing & Test-Driven Development (TDD)
• Experience with web services (consuming or creating)
• Experience managing Cloud infrastructure (resources and service) in AWS, Azure and/or GCP
• Strong knowledge of SOA, object-oriented programming, design patterns, multi-threaded application development
• Experience in reporting and analytics, queuing and real-time streaming systems
• Git or similar distributed SCM tools experience.