Consultant- Customer Support

 Position: Operations Manager

 📍 Experience: 2-4 yrs

 📍 Location: Hyderabad

 📅 Notice Period: Immediate Joiners Preferred

Required Skills:

• Strong leadership and organizational abilities.
• Excellent communication and interpersonal skills.
• Analytical thinking and problem-solving capabilities.
• Proficiency in MS Office and operations management tools (e.g., ERP systems).
• Time management and multitasking skills.
• Decision-making under pressure.

Role: Data Engineer  
Company: PayU

Location: Bangalore/ Mumbai

Experience : 2-5 yrs

About Company:

PayU is the payments and fintech business of Prosus, a global consumer internet group and one of the largest technology investors in the world. Operating and investing globally in markets with long-term growth potential, Prosus builds leading consumer internet companies that empower people and enrich communities.

The leading online payment service provider in 36 countries, PayU is dedicated to creating a fast, simple and efficient payment process for merchants and buyers. Focused on empowering people through financial services and creating a world without financial borders where everyone can prosper, PayU is one of the biggest investors in the fintech space globally, with investments totalling $700 million- to date. PayU also specializes in credit products and services for emerging markets across the globe. We are dedicated to removing risks to merchants, allowing consumers to use credit in ways that suit them and enabling a greater number of global citizens to access credit services.

Our local operations in Asia, Central and Eastern Europe, Latin America, the Middle East, Africa and South East Asia enable us to combine the expertise of high growth companies with our own unique local knowledge and technology to ensure that our customers have access to the best financial services.

India is the biggest market for PayU globally and the company has already invested $400 million in this region in last 4 years. PayU in its next phase of growth is developing a full regional fintech ecosystem providing multiple digital financial services in one integrated experience. We are going to do this through 3 mechanisms: build, co-build/partner; select strategic investments. 

PayU supports over 350,000+ merchants and millions of consumers making payments online with over 250 payment methods and 1,800+ payment specialists. The markets in which PayU operates represent a potential consumer base of nearly 2.3 billion people and a huge growth potential for merchants. 

Job responsibilities:

• Design infrastructure for data, especially for but not limited to consumption in machine learning applications 
• Define database architecture needed to combine and link data, and ensure integrity across different sources 
• Ensure performance of data systems for machine learning to customer-facing web and mobile applications using cutting-edge open source frameworks, to highly available RESTful services, to back-end Java based systems 
• Work with large, fast, complex data sets to solve difficult, non-routine analysis problems, applying advanced data handling techniques if needed 
• Build data pipelines, includes implementing, testing, and maintaining infrastructural components related to the data engineering stack.
• Work closely with Data Engineers, ML Engineers and SREs to gather data engineering requirements to prototype, develop, validate and deploy data science and machine learning solutions

Requirements to be successful in this role: 

• Strong knowledge and experience in Python, Pandas, Data wrangling, ETL processes, statistics, data visualisation, Data Modelling and Informatica.
• Strong experience with scalable compute solutions such as in Kafka, Snowflake
• Strong experience with workflow management libraries and tools such as Airflow, AWS Step Functions etc. 
• Strong experience with data engineering practices (i.e. data ingestion pipelines and ETL) 
• A good understanding of machine learning methods, algorithms, pipelines, testing practices and frameworks 
• Preferred) MEng/MSc/PhD degree in computer science, engineering, mathematics, physics, or equivalent (preference: DS/ AI) 
• Experience with designing and implementing tools that support sharing of data, code, practices across organizations at scale 

• Creating and managing ETL/ELT pipelines based on requirements
• Build PowerBI dashboards and manage datasets needed.
• Work with stakeholders to identify data structures needed for future and perform any transformations including aggregations.
• Build data cubes for real-time visualisation needs and CXO dashboards.

Required Tech Skills

• Microsoft PowerBI & DAX
• Python, Pandas, PyArrow, Jupyter Noteboks, ApacheSpark
• Azure Synapse, Azure DataBricks, Azure HDInsight, Azure Data Factory

Responsible for preparing, conducting, and evaluating technical training programs. Writes literature and materials to be used in programs and designs exercises to enhance learning experience.

Responsibilities

• Provide technical training to professional personnel.
• Develop innovative and easy-to-understand training materials.logistics and tools.
• Meet organizational training needs.
• Organize instructor-led training programs.
• Prepare training schedules and programs for personnel.
• Analyze learning needs and develop appropriate training material.
• Interact with respective departments in scheduling training programs.

Requirements

• Experience in delivering technical training. 
• Top-notch administrative, research and troubleshooting skills.
• Ability to host training workshops for new hires.
• Knack for detecting and removing barriers to learning.

• Strong knowledge of PHP, Python, Javascript, MySQL, NoSQL, Data Structures, Algorithms

Experience

2-3 years of experience of relevant experience is preferred.

About the role:

We are looking for an experienced Software Development Engineer II (SDE2) to help deliver high visibility and impact features for the ChakraHQ Platform. ChakraHQ Platform is the world's first Omnichannel Process Automation Platform. Imagine AWS but for operations and business teams; built on cutting edge technology stacks, to solve problems for modern businesses.

Technology specialists at ChakraHQ are at the core of the company's decisions and vision. As an SDE2, you will contribute to the design and development of the core technology stack of the ChakraHQ Platform. Working closely with Engineering, Product Management, Sales and Customer Success you will take ownership to develop features, plugins and custom fixes that will materially impact customer’s and ChakraHQ’s business. You will also be responsible for maintaining a streamlined build and CI/CD system. You will help coordinate the incorporation of upstream features into the ChakraHQ Platform. 

Technologies you will work with: React, Javascript, Android, iOS, PostgreSQL, Serverless, AWS, Google Cloud

Responsibilities:

• Design, develop and maintain features, services, products that are part of ChakraHQ
• Own delivery of said features and services
• Own success of the products by tracking its lifecycle with customers
• Build systems that scale horizontally
• Implement clean and modern mobile interfaces that provide an excellent user experience. 
• Write automated tests to ensure code quality
• Work with customers to build a product roadmap
• Work with sales & marketing to sell your product to end-users
• Work as an integral part of an agile software development team to build features end-to-end
• Support those features in the ChakraHQ production environment by participating in an on-call rotation

Position Requirements:

• Bachelor's degree in Computer Science. 
• 3+ years of experience working on teams to develop and deploy web or mobile applications
• Expertise with Javascript
• Knowledge of frameworks such as React.js is a big plus
• Ability to write code compatible across browsers and other clients
• Good understanding of backend systems i.e. web services, APIs from a consumer perspective
• Proficiency with git and Github workflows
• Expertise with test-driven development and automated testing
• Excellent analytical and problem-solving skills
• Excellent communication skills and fluent English
• Open to learn and work on new technologies

• Role:- SDET 2
• A Software Engineer Test (SDET) at Zupee is a master of all. It combines the "building" aspect of software engineering with the "breaking" aspect of software test engineering. You’ll be writing code that automatically verifies the quality of the product.
• Reporting Managers:- SDET Lead
• Location:- Agnostic/Work from anywhere
  
  

• Experience in Manual Testing & Automation - UI and Functionality.
• Experience in Database using any ETL tool.
• Good knowledge in writing SQL Queries and understanding of Complex SQL Queries.
• Experience in Functionality, Compatibility, Integration and Regression Testing.
• Experience in preparing Test scenarios and writing Test cases for UI, Functionality, API and Database testing.
• Hands Experience in ,white box testing, Test Case execution, result generation, status reporting and Defect reporting, Regression Testing, JIRA
• Experience in API testing using POSTMAN or any REST API testing tool.
• Good knowledge on any automation tool and Framework
• Technical Documentation - Test case, Test Plan, Matrixes and Reporting.
•  

• Has the ability to think clearly, analyse quantitatively, communicate coherently, organize effectively, prioritize and ideate.
• They have metric-driven, fast paced, attentive to detail, data-driven and
• self-motivated.
• Has analytical, creative, curious, a problem solver and can influence stakeholders
• Good analytical, reasoning and problem-solving skills required
• Good communication skills - both verbal and written

• Experience in Java/Python programming (testing area)
• 1-4.5 Years of experience with acumen for Automation Testing
• Experience in back end testing (ETL, API, Services, Data Center Automation etc)
• Experience in Frontend and/or RPA testing (Selenium, Robot Framework)
• Experience in designing and managing test suites for aforementioned use cases
• Experience in testing Android/iOS apps and performing ui automation for either is a plus
• Prior experience in using tools like Testrail, jira and confluence is a plus
• Good analytical, reasoning and problem solving skills required.
• Work well in a collaborative, team based environment (both work autonomously and as part of a team)

Job description

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application.

Responsibilities:

Have the passion and experience for building responsive, elegant and engaging experiences with future friendly web technologies

Integration of user-facing elements developed by front-end developers with server side logic

Writing reusable, testable, and efficient code with proper documentation

Design and implementation of low-latency, high-availability, and performance applications

Implementation of security and data protection

Integration of data storage solutions

Continually keep yourself and your design team updated with the latest changes in your industry’s standards

Requirements

1+ years Experience

Strong proficiency with JavaScript

Knowledge of Node.js, Express.js and other frameworks required to create a scalable and effective application

Understanding the nature of asynchronous programming and its quirks and workarounds

Good understanding of basics of SQL and/or NoSQL databases

Very strong understanding of working with at least one SQL or NoSQL database in node js(Without ORM preferably)

Understanding of commonly used node modules

Good understanding of server-side templating languages

Good understanding of server-side CSS pre-processors such as SASS, LESS, etc.

Basic understanding of front-end technologies, such as HTML5, and CSS3

Understanding accessibility and security compliance

User authentication and authorization between multiple systems, servers, and environments using OpenID, OAuth2.0, etc.

Creating secure and scalable APIs using standards like REST API, GraphQL, etc.

Integration of multiple data sources and databases into one system

Understanding fundamental design principles behind a scalable application

Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimising output to match the specific platform

Creating database schemes that represent and support business processes

Implementing automated testing platforms and unit tests

Proficient understanding of code versioning tools, such as GIT Critical thinker and problem-solving skills Team player Good time-management skills Great interpersonal and communication skills.

Qualification

•     Total Experience level of 2 to 4 years of software development
•     Strong problem-solving skills, data structures, and algorithms
•     Experience with distributed systems handling a large amount of data
•     Excellent coding skills in any one/more among Ruby/ROR.
•     Good understanding of Web Technologies (RestFul APIs, Authentication)
•     Good understanding of Database Systems
•     Experience in working on Data Science problems is a plus
•     B.Tech/BE/M. Tech in Computer Science or equivalent

Responsibilities

We believe in a setup where our engineers get to experience most components of our platform though they might be experts in one/few areas. Here are some areas where based on your choice & experience you would be working on:

Enhancing various components of our AI platform (e.g Context engine, Feed Integration pipeline, Configuration Manager etc)

Managing bot development/on-boarding for existing/new clients which includes building Bot UI flows, integration of client APIs etc

Exploring new capabilities and integrating external systems (e.g Google Vision APIs, Greatschool.org APIs etc) into bot platforms based on use cases

Building/enhancing customer/employee facing Admin Site for reporting, setup, customer onboarding, configurations, AI training, Monitoring and alerting etc

Building/managing RESTful APIs for various features within the core bot platform

Exploring/integrating/enhancing with various third-party messaging systems (e.g FB Messenger, Twitter, Viber, Alexa, Zendesk, Salesforce etc) as these platforms evolve in capabilities

Building/managing AWS clusters for clients

Automating test cases, build process.

About Insyncai

Insyncai is the leading Customer Experience automation platform for enterprises who need to up-level the entire customer journey. eCommerce penetration has increased more in the last year than it has over the last decade, therefore brands are looking to move beyond legacy systems. Insyncai provides a solution that provides a world-class customer experience for any team. Insyncai’s platform does not require any work from their partners, builds a custom, AI solution in under 4 weeks, and has been shown to automate up to 75% of a customer's journey including support, product discovery, product education and purchase. Having grown 300% YoY, we work with large Fortune 500 brands like Verizon Media, Stamps.com, and more.

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Responsibilities

· Excellent knowledge of Core Java and Spring

· Candidate should have a working knowledge of web services

· Should have worked in the distributed agile model and continuous integration

· Should have knowledge of designing and implementation of REST Web services

· Strong experience with REST API and web services

· Should be efficient with Java J2EE and related technologies.

Essential Requirements

· Strong Core Java and spring.

· Strong RESTFUL web service experience

· Strong SQL (preferably Oracle), JQuery, HTML/CSS, Oracle Restful, SOAP web services

· B. Tech/M. Tech from Tier-1 colleges like IIT, NIT, VIT, BIT

Primary Skill: Java, spring & RESTFUL Web services,