

Technical Support Engineer, Velocity
Responsibilities
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Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner.
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Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
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Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
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Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues
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Understand the technical application of the Velocity suite of products and services
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Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences
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Write it Down: identify and create documentation that Empower Others
What do you need?
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3+ years of relevant experience in Customer Success
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Have an understanding of web applications, REST APIs, DB Systems
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Experience with JavaScript, Ruby, Perl, or Python programming
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Prior knowledge of DBMS, SQL
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Past experience of using tools like Postman, Kibanna,
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Strong analytical and problem solving skills.
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Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
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Team player with solid communication and presentation skills
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Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations

About Velocity Services
About
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As a UX designer, you will work with folks in the product team to envisage the end-user experience for various financial services products in a competitive space to bring an engaging and delightful customer experience. You will use market analysis, customer feedback, and insights from data to iteratively refine the design and achieve excellence. As an early member of this team, you’ll also have the opportunity to define the UX guidelines, design language, and information architecture for various products across the organization.
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To know more about OnScreen, please visit https://www.onscreen.us/
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- Leverage native APIs for deep integrations with both platforms.
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- Maintain code and write automated tests to ensure the product is of the highest quality.
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- Firm grasp of the JavaScript language and its nuances, including ES6+ syntax. Knowledge in TypeScript is a plus point.
- Knowledge of functional and object-oriented programming.
- Familiarity with native build tools, like Xcode & Android Studio.
- Understanding of REST APIs, the document request model, and offline storage.
We are looking for passionate professionals who are crazy about breaking the norms and make people take notice. You should be obsessively result oriented, willing to take informed risks and learn fast from your mistakes. You’ll be working directly with the founders on the technology platform. Being part of the core team, will be working on challenging problems and will have complete ownership of various features of the products. Your opinion will count and your ideas will translate into reality. The position will be based out of Bangalore. You will, perhaps, lead our engineering efforts eventually.
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- Conduct employee performance evaluation and provide feedback for improvements.
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