Technical Support Engineer, Velocity
Responsibilities
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Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner.
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Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
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Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
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Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues
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Understand the technical application of the Velocity suite of products and services
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Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences
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Write it Down: identify and create documentation that Empower Others
What do you need?
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3+ years of relevant experience in Customer Success
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Have an understanding of web applications, REST APIs, DB Systems
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Experience with JavaScript, Ruby, Perl, or Python programming
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Prior knowledge of DBMS, SQL
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Past experience of using tools like Postman, Kibanna,
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Strong analytical and problem solving skills.
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Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
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Team player with solid communication and presentation skills
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Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
About Velocity.in
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TechnoFunctional Expert:
Job Description
Key Responsibilities:
Primary responsibilities:
- Good in translating Technical architecture to implementation
- Hands on experience in programming and scripting languages (NodeJS, HTML, TypeScript & JavaScript).
- Experience in any server-side programming
- Strong knowledge in REST, SOAP APIs, interfaces and data delivery via APIs
- Design and develop REST APIs for the business functionalities.
- Knowledge of data related applications and best practices
- Understanding of leveraging various database capabilities like stored procedures, triggers, reusable functions using MySQL
- Proficient understanding of JavaScript frameworks, including jQuery.
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Proficient understanding of code versioning tools like GIT/SVN
- Working with and leveraging cloud PaaS components for front end delivery
- Deployment experience on Cloud (Azure / AWS / GCP)
- Build solutions on and around Hyperautomation platform
- Experience working x
-
Secondary responsibilities:
- Discovery and Assessments
o Run Automation opportunity discovery lifecycle from start to finish
- Data analysis and engineering
o Identify data dependencies in a solution
o Simulate data, create data layer for consumption
o Create high level data architecture as part of solutioning and MVP lifecycle
o Identify solution for reporting and dashboarding needs
- Own up the discovery phase
- Work with different stakeholders including process owners and tech spocs
- Understand nuances of data (structured and unstructured) and assess its impact on application performance
- Work with ML expert and frontend/middleware expert in a seamless manner and help create optimal solutions and robust applications
Qualifications
o B.E. or MCA or MBA
o 6 to 10 years of overall experience
The software helps anyone understand how much solar could be put up on a rooftop and calculates how many units of clean energy the solar PV system would generate, along with how much savings the homeowner would have. This is a crucial step in helping educate people who want to go solar, but aren’t completely convinced on solar’s value proposition.
If you are interested in bringing the latest technologies to the fast-growing solar industry and want to help society transition to a more sustainable future, we would love to hear from you!
You will:
- Be an early employee at a growing startup and help shape the team culture
- Safeguard code quality on their team, reviewing others’ code with an eye to performance and maintainability
- Be trusted to take point on complex product initiatives
- Work in a ownership driven, micro-management free environment
You should have:
- Strong programming fundamentals (if you don’t officially have a CS degree but know programming, it’s fine with us!)
- Have a strong command of web technologies like JavaScript,
- Good understanding of mathematics (do you like Maths?)
- 1-2 years of experience in any 3d software development (three js, unity, unreal, openGL)
Associate - Technology Application Support (ABL_SS_407)
at Angel One
Job Description:
- Troubleshoot and resolve technical issues or queries raised by the customer efficiently and effectively
- Collaborate with Technical team members to resolve customer issues and engage on various strategic projects discussions when needed
- Gather the required information to handle technical inquiries
- Manage customer expectations regarding estimated response times for issue resolution
- Meet SLAs response and resolution times by partnering with different teams in the organization
- Drive technical issues from reporting to resolution, communicating with customers regularly regarding the issue status
- Collaborate with different teams to resolve the issues faced by customers and provide solutions
- Ensure queries and complaints are dealt within a courteous, effective and timely manner.
Requirement/Desired Skills:
- Basic knowledge of AWS support
- Relevant experience in technical customer support, with a strong customer interaction experience
- Working knowledge of SQL, Jira, Postgres related technologies
- Ability to automate / write scripts for small repetitive jobs
- Ability to multi-task in a fast-paced environment
- Excellent ability to learn and articulate software-related and technical concepts
- Strong active listening skills and excellent written and oral communications skills
- Attention to detail when communicating with customers (verbal & written)
- Ability to empathize with customers and convey confidence
- Proven ability to troubleshoot for issues raised, escalate problems where necessary
- Demonstrated skill and passion for operational excellence by using automation and process improvements.
Partner-Success-Engineer (Technical)
at Fynd
Responsibilities:
- Monitor and evaluate channel integration effectiveness and stability
- Identify and resolve potential gaps in partner integration and share with relevant stakeholders
- Resolve day-to-day queries of sellers regarding any partner integrations
- Build scalable end-to-end processes by aligning multiple teams
- Collaborate and work closely with multi-disciplinary teams like marketing, sales, demand generation, and customer success to deliver goals and remove any roadblocks along the way
- Handle multiple communication channels with different partners like Chats, Email & Calls
Requirements:
- Prior developer or technical support experience in SaaS industry (preferable but not mandatory)
- Sound understanding and working knowledge of APIs and ability to write database queries for debugging (SQL, no SQL etc.)
- Above par debugging and problem-solving skills
- Good communication, influencing, networking, and negotiation skills
- Understanding of End to end E-commerce process is a plus
Designation - Software Engineer L1
Number of vacancy – 1
CTC : 4.5-6.5L
- 2 to 3 years of experience in PHP, Java Script & JQuery, VueJs, Laravel, C# and Bootstrap
- Dedicated team player.
- Ability to thrive in a fast-paced environment.
- Solid ability in both written and verbal communication.
- Able to develop ideas and processes and clearly express them.
- High degree of independent judgment.
- Able to solve complex problems.
Interview Process: online
Working Hours: Flexible
Working Days: 5 days
Client Support Engineer
About OnlineSales.ai
- OnlineSales.ai is a perfect space to grow professionally, in the very progressive field of artificial intelligence. We're a specialized B2B company with a focus on relentless innovation and collaborative excellence, with always a smile on our face.
- OnlineSales.ai provides a perfect ambiance for acquiring technical competency, growth mindset and innovative attitude; backed with unabashed friendliness, flexibility, and harmony that fills our working space with perfect energy, always propelling us towards our unified passion and commitment.
- Founded in 2017, OnlineSales.ai has witnessed a staggering growth curve with our ingenious monetization stack, designed for online marketplaces and aggregator networks.
- At OnlineSales.ai, you can peddle professional growth by jumping into the fascinating world of artificial intelligence and its amalgamation with the fields of digital advertising, online commerce, and marketing. All of this with awesome team players and wondrous filter coffees!
You’d fit right in, If you:
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SQL/MySQL, Unix/Linux operating systems and commands
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Experience using a general purpose scripting language (python/ruby preferred)
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Experience with web technologies including http, Rest API, Postman etc.
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Have a passion for performance debugging
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Are sincere and take efforts to meet commitment SLAs
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Client facing experience in troubleshooting and translating technical concepts and solutions to non-technical and executive audiences.
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Have a BS or MS degree in Computer Science or a related technical field or currently in the final phase of degree. (BE/BTech/BCA/MCA)
@OnlineSales you will:
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Handle all customer queries first hand within SLAs
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Be the first line of defence
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Fix or escalate issues to right owners within SLAs
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Interact with other team members to incorporate their innovations and vice versa
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Good at communicating
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Writing scripts for automations
If you're excited about:
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Being a part of the company doing something really amazing & redefining stuff.
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Making a splash in a multi-billion dollar Digital Advertising industry
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Learning & Growing far beyond your current horizon
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Competitive Compensation with the usual benefits.
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A place full of like-minded & ridiculously smart folks
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A start-up culture that you'd cherish forever in your work life
What you can expect from OnlineSales.ai
- Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid who make a real impact on business.
- Be a part of something (really) big. Not just any problem, the ones that are filled with purpose and meaning.
- No red tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy, believe in autonomy and empower our teams to do whatever it takes to do the unthinkable.
- We ignite the best in you. We exist not only to deliver meaningful innovation but to ignite and inspire the creative problem solver in you.
- A creative, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun.
- Enjoy new skills and hobbies like being a quiz master, playing board games, trying your hands on percussion, playing Djembe.
Then, let the wonderful journey of coding begin!
Location-Baner,Pune
Work Exp - 0 to 2 years
***Freshers to apply only if available for immediate joining.
***Candidates who have applied for a job in the last six months will not be considered.
Role and responsibilities:
Responsible for effectively, efficiently, and promptly responding to customer inquiries, requests, and complaints received via phone, e-mail, or mail to achieve customer satisfaction.
Maintaining a positive, empathetic, and professional attitude towards customers at all times
Processing and logging information into a CRM system along with resolving inquiries
Follow communication procedures, guidelines, and policies
Forwarding and escalating inquiries to relevant individuals and departments
The main goal is to ensure the delight of existing/new customers.
Requirement:
2+ years of Customer Success related experience in a B2C/product based company
Bachelor's degree in English and/or psychology is preferred.
Ability to multitask, prioritize and manage time effectively.
Proficient computer skills and with MS Office suites.
Customer orientation, Outstanding communication skills, both verbal and written, and ability to speak English & Hindi language.
Phenomenal telephone etiquette, great writing skills, and amazing negotiation skills are essential for this position.
Customer Onboarding Specialist
Job description
Customer Onboarding Specialist
You Should be good at: -
· Interfaces with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
· Coordinate with Sales team to on-board any new customer, hand-hold them with various integrations.
· Co-ordinate with the Product Management / Engineering team for customer reported queries.
· Demonstrates good judgement to actively assess situations, engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues.
· Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues.
· Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)
What it takes: -
· Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills).
· Excellent Analytical & Technical Troubleshooting skills.
· Interpersonal skill.
· Presentation skill.
· Great Team Player
Good to Have: -Prior work experience in SaaS product companies in domains relevant to Logistics /e- commerce’s.
Educational Qualification: - Bachelor’s (BSc IT / BE CS / IT) preferable.
Experience: - 0-2 years’ experience in customer onboarding for Logistics/ Ecommerce related products and services.
Job location: - Bangalore, Karnataka
Certified Salesforce Developer
at SourceLogix
Salesforce Developer
1. Overview
SourceLogix - is a California based software development company. Founded in 2007, we have successfully built our client base with our values: Talent. Team. Trust.
SourceLogix experts help Fortune 500 clients in the areas of SaaS, eCommerce, VoIP, CRM, Transaction systems & Predictive Analytics.
Our CRM solutions division is the best-in-class salesforce consulting team that helps customers with their CRM challenges such as integrating CRM to other platforms. Homegrown tools or cloud-based apps: ERP, Billing systems, telephony & chat apps, productivity and collaboration apps. We also help our customers with data cleansing, governance, and meaningful metrics and dashboarding.
We are looking for a Certified Salesforce developer with 5 years of experience. Your primary focus will be to develop all salesforce interface components and implement them following well-known APEX.
You will work with our team and end clients to ensure that the customer requirements are understood and implemented as expected. You will coordinate with the rest of the CRM team and demonstrate: collaborative, problem solving, sophisticated design and build a solution per client’s requirements.
2. Requirements:
- Salesforce certifications (Salesforce Certified Platform Developer I or II). - Must have
- Bachelor's degree in computer science or other related disciplines.
- Passion for creating and delivering great software with a strong sense of ownership.
- Strong knowledge of JSON, XML, JavaScript, CSS2 & CSS3, HTML5 & jQuery.
- Over three years of experience in building salesforce applications using APEX, VisualForce, Native, MySQL,and JavaScript.
- Demonstrated experience working with relational databases, and ETL tools.
- Familiarity with the Lightning component framework.
- Independently develop new user-facing features from designs and wireframes.
- Proficient in Version Control Software such as GIT, Bitbucket.
- Ability to understand business requirements and translate them into technical requirements.
- Strong organizational skills. Ability to prioritize tasks and work in a dynamic fast-changing environment.
3. Good to have:
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Knowledge of the AWS platform and scalable application architecture.
- Experience with CI/CD - Build & Release process. Agile/ Scrum based development..
4. Job Duties:
- Collaborate with different departments and resources to translate business needs to requirements.
- Create user documentation for all the code built.
- Configuration and customization of the client’s salesforce.com platform.
- Translate design and wireframe into high-quality code.
- Create documentation such as requirements, test cases, and test scripts.
- Diligently work on resolving reported issues and document root-cause analysis.
- Optimize components for maximum performance across a vast array of devices & browsers.
- Be responsive to change, adapt quickly with a talented team and work efficiently & remotely.
5. Benefits:
- Competitive salary - based on experience.
- 100% remote work. All you need is a good laptop, headset, and internet connectivity.
- Ability to make a direct impact & build an award-winning Salesforce platform.
- Awesome culture! We are a friendly & collaborative team with a learning and growth mindset.
Desktop Support Engineer
at One of the best IT firm(MNC) of Indore.
Essential duties and Responsibilities:
• Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.
• Maintain employees' access on associated computer systems and/or phone/voicemail systems
• Assist employees with Smartphones, Laptops and Tablets
• Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.
• Works with senior IT staff to purchase hardware and software.
• Assesses functional needs to determine specifications for purchases.
• In Person, Phone, Email and Ticket support with onsite and remote employees.
• Manage Ticket pipeline within stated SLA's.
• Performs all other duties as required.
Essential Knowledge & Skills:
• Knowledge of principles, methods, and practices related to payroll activities.
• Knowledge of accounting procedures and practices.
• Able to exercise great initiative independent judgment.
• High regard for confidentiality and ability to maintain confidential information.
• Ability to manage several projects and tasks simultaneously.
• Solid problem-solving and business acumen skills.
• Willingness to work additional hours in order to meet tight deadlines.
• Exceptional written and verbal communication
• Excellent customer service
• Highly organized, with exceptional attention to detail
• Able to thrive in a fast-paced environment
• Efficient written and verbal skills in the English language
Education and/or Experience:
• Associates Degree in Information Systems, Business, Communications or related field
• 3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers
• 3-7 years IT Customer Service Experience a must
• Experience troubleshooting hardware issues remotely.
• Experience installing software, patches and updates on Desktops and Laptops remotely
• Experience troubleshooting basic network, software and printing problems
• Mortgage Industry experience a plus
• High School Diploma required
Machines, office equipment & software:
• Windows 7/8/10 desktop, laptop and tablet computers
