Technical Support Engineer, Velocity
Responsibilities
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Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner.
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Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
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Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
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Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues
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Understand the technical application of the Velocity suite of products and services
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Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences
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Write it Down: identify and create documentation that Empower Others
What do you need?
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3+ years of relevant experience in Customer Success
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Have an understanding of web applications, REST APIs, DB Systems
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Experience with JavaScript, Ruby, Perl, or Python programming
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Prior knowledge of DBMS, SQL
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Past experience of using tools like Postman, Kibanna,
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Strong analytical and problem solving skills.
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Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
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Team player with solid communication and presentation skills
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Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations

About Velocity Services
About
Connect with the team
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We are seeking an energetic and driven B2B Food Ingredients Sales Executive to manage and grow customer relationships across the food ingredients ecosystem. This role involves working closely with clients in Bakery, Protein, Snacks, Premix, Beverages, RTD, RTE, QSR, and online food businesses. The incumbent will focus on introducing innovative ingredients and application concepts to both existing and prospective customers, contributing to sustainable business growth in alignment with company sales strategies.
Key Responsibilities:
- Manage end-to-end sales activities by understanding customer needs, applications, and technical requirements.
- Execute sales strategies in alignment with marketing plans, including segmentation, pricing, positioning, and growth drivers.
- Track market trends, competitor activity, and customer insights to deliver differentiated, value-added solutions.
- Convert sales budgets into clear, customer-focused action plans and measurable outcomes.
- Own and achieve assigned sales targets while ensuring a consistently high-quality customer experience.
- Drive new business acquisition through concept-based selling and build a strong pipeline of ingredient-led projects.
- Collaborate with internal teams such as marketing, R&D, and supply chain to deliver customized solutions and strengthen customer partnerships.
Requirements:
- Solid understanding of B2B sales within the food ingredients, food processing, or allied industries.
- Strong communication, negotiation, and presentation capabilities.
- Ability to work independently, manage multiple accounts, and consistently meet or exceed targets.
- Good market awareness with a strategic mindset to compete effectively and identify growth opportunities.
Additional Information:
- Freshers are welcome to apply for Mumbai and New Delhi locations.
- Male candidates only (as per company requirement).
Benefits:
- Clear career growth and continuous learning opportunities
- Collaborative, team-oriented, and engaging work culture
- Performance-based incentives and bonuses as per company policy

What you will do:
- Planning concepts by studying relevant information and materials
- Illustrating concepts by designing examples of art arrangement, size, type size and style
- Preparing finished art by operating necessary equipment and software
- Communicating with teams about layout and design
- Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Adobe illustrator (must)
You should apply If you:
- Bachelor’s degree in graphic design or related field.
- Experience as a graphic designer or in related field.
- Demonstrable graphic design skills with a strong portfolio.
- Proficiency with required desktop publishing tools, including Adobe illustrator, Photoshop
- Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
- Experience with computer-aided design.
AboutUs:
An innovative place to explore next-generation technologies for students and all techenthusiasts.
A team of highly charged dynamic individuals, a cohesive unit that has been driven with the desire totransformthewayEngineeringandSTEMeducationislookedatandaccessedaroundtheglobe.Havingthemodest of starts in the year 2012, we have grown from strength to strength, thanks to our team of highlymotivated engineers and curious learners who took it upon themselves to develop a product that couldusher in making Robotics ubiquitous. The brand SP Robotic Works strives to be the first one globally tointroducetomorrow’sgenerationstothe world of techlearning.
Today, the company has India's Largest Network of Maker Labs and is also spreading its wingsInternationally with debut in Australia. , the company introduces learners to othercutting edge fields too such as Internet of Things, Virtual Reality, Computer Vision and more etc. With an aimto reach millions of students every year across 10+ countries by 2025, the team has ensured qualityeducationtoallstudentsthroughitspersonalizedandgamifiede-learningplatformwhichsynchronizeswiththehands-onkitdevelopedbytheteamfor learningvarious technologies.
The backbone of the company is its community - that is considered the most active tech community in Indiainnovatingitswaythrough variousIndustrysectors. Withopportunitiesfor learnerstoapply theireducation in real-time, every initiative is undertaken with the aim of making learners not just become awareofcuttingedge concepts,but tomake them creatorsandarchitects of asustainablefuture!
- Managing entire sales life cycle: starting from engaging with the large volume of well-qualified leads till the final conversion i.e. enrollment in the assured job opportunity programs.
- Answering potential customer questions, and taking up follow-up and negotiation calls to provide necessary clarifications to close the deal.
- Create new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Counseling prospects via call, email or video call.
- Planning for daily, weekly and monthly targets, updating and maintaining MIS reports.
- Responsible for student admission and achieve their targets, close sales and achieve quarterly quotas.
- Bring market & consumer insights to influence product & offering.
Desired Candidate Profile :-
- 1-3 years of experience in Inside sales/tele sales experience in a B2C environment (education industry preferred).
- Exposure to technology skills or willing to learn & understand them.
- Consistent track record of achieving revenue targets (Monthly / Quarterly).
- Telesales experience from EdTech or BFSI with experience working in a target driven environment.
- Excellent written & spoken English and pitching skills.
- Hunger to learn & grow everyday
Skills Required :-
Excellent communication skills
Problem-solving skills
Hunger and hustle
Growth mindset
High learnability
Required Experience and Qualifications :-
Any graduate in any specialization
Performance-based incentives
Food allowance
Paid time off
Schedule:
Day shift
We are looking for a PHP Developer with knowledge of the laravel framework and a minimum of 2+ years of work experience in developing PHP-based applications for the specified designs and standards.
* Developing web solutions in PHP/Laravel on the LAMP stack
* Understanding the eCommerce domain and working in close proximity with the Business Owners to discuss requirements and quickly prototype business ideas into applications
* Make the best use of the ORM capability of Laravel and develop project solutions that are independent of the hosting environment and underlying database
* Integrations with 3rd party tools and services
* Troubleshooting and resolution of website performance issues
* Hands-on experience in Core PHP, Laravel, HTML, CSS
* Must be capable to handle projects alone.
* Should have handled projects in Agile methodology
We are looking for a React JS/React-Native developer interested in building performant and pixel-perfect web applications. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Responsibilities
- Build pixel-perfect, buttery smooth UIs across both web and mobile platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Reach out to the open-source community to encourage and help implement mission-critical software fixes—ReactJS moves fast and often breaks things.
- Maintain code and write automated tests to ensure the product is of the highest quality.
- Build and deliver features end to end. (frontend and backend)
Skills
- Firm grasp of the JavaScript and TypeScript language and its nuances, including ES6+ syntax
- Knowledge of functional or object-oriented programming
- Ability to write well-documented, clean Javascript code
- Rock solid at working with third-party dependencies and debugging dependency conflicts
- Understanding of Firebase cloud functions, firestore and offline storage
- Experience with automated testing suites, like (Jest or Mocha)

- Challenge technical decisions and web service designs and provide inputs for improvement
- Provide qualified code (tested and documented)
- Fix issues that arise from testing/customers
- Create or update all the relevant and required technical documents (design, architecture, )
- Follow quality development rules and recommendations (unitary test, change management, build management, Software factory…)
- Perform code reviews and suggest improvements
- Work in Agile mode and Test Driven development process
- Collaborate and work closely with all stakeholders
- Hardcore developers who can write performance-based quality code and drive code
- Preferred: Java1.8, Junit, Springboot, Dropwizard, RabbitMQ, Jenkins jobs, NoSQL DB (MongoDB, Neo4j), Docker, and DevOps (Optional: Python, AWS)
- Knowledge about Secure coding guidelines, Sonarqube, Configuration Management (Perforce), Jira
- MUST have experience in Scrum/Agile SDLC
- Value Add – experience on the server side in IPTV/OTT/STB
Exposure to following AWS modules/services / GCP / Modules / Services - Both Skills are ok Amazon S3, EC2, Exposure to any AWS-supported database, Mongo DB collections, Devops,
AWS toolkit / FlaskREST API development or NodeJS/ReactJS, Web scraping experience, API integration of the various sources for Fraud Solutions, Should be good at communication, Should be able to lead team technically in resolving any technical issues, Should be able to own modules which are critical to business needs, Build and Nurture the young team members in the organization,
Aware of Microservices GOOD to HAVE Familiar with UI development
(Directed Acyclic graph)CI/CD with AWS
UI with React JS
Inside Sales Executive
Skill requirement: 4+yrs exp in outbound sales and lead generation in a similar industry. Excellent communication skills are a must. IT background preferred.
JD
- Generate quality Leads from Online Sources starting by Searching the database ( Linkedin, Twitter, Facebook etc) or target audience (B2B) from the internet or other sources till generating suspects and prospects for the Sales Closure team
- Locate the right person in the organization and Make the first pitch
- Send solutions and Services marketing collateral/ material over email
- Follow up, pitch, and convince the customer to try us/take a demo or free trial of services wherever we offer.
- Schedule an online meeting or discussion or chat with interested suspects through skype/phone for the sales closure team
- Use our sales CRM tool, and update it at every step of the process.
- Maintain and build up a regular ongoing relationship with your suspects through skype, LinkedIn and other online social network sites sources
- Validate Leads by following our Sales qualification process
- Responsible for Data Mining and Market Research through the internet, Building databases, Proficient in secondary research.
What we are looking for:
Strong Coding and design skills
Good command over Data Structures & Algorithms
The ability to produce bug-free and production-grade code
Skills we consider: MYSQL, Python, Django, MongoDB, React.JS, Angular.JS, D3.Js, Node.js, Express.JS, InfluxDb, Redis, Kafka, Garafana, Elastic Search, Docker, AWS, Java, Spring Boot, C++
Key Deliverables:-
1. Develop a very high sense of ownership, the zeal to build scalable applications
2. Develop a deep understanding of the start-up ecosystem
Work with a performance-oriented team driven by ownership and open to experiments
3. Build a customer-facing technology product for global customers
Design and develop end to end applications with very high quality
What we have to offer:-
1. Work with a performance-oriented team driven by ownership and open to experiments
2. Learn to design systems for high accuracy, efficiency, and scalability
Focus on delivering quality work within deadlines.
3. Candid culture. No politics.
4. As a team, we value ownership, continuous learning, consistency, and discipline.







