

Technical Support Engineer, Velocity
Responsibilities
-
Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner.
-
Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
-
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
-
Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues
-
Understand the technical application of the Velocity suite of products and services
-
Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences
-
Write it Down: identify and create documentation that Empower Others
What do you need?
-
3+ years of relevant experience in Customer Success
-
Have an understanding of web applications, REST APIs, DB Systems
-
Experience with JavaScript, Ruby, Perl, or Python programming
-
Prior knowledge of DBMS, SQL
-
Past experience of using tools like Postman, Kibanna,
-
Strong analytical and problem solving skills.
-
Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
-
Team player with solid communication and presentation skills
-
Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations

About Velocity Services
About
Connect with the team
Similar jobs
Experienced Senior Functional Consultant with 7+ years of experience in Microsoft Dynamics 365 Marketing Automation.
Key Requirements:
- 7+ years of experience in MS Dynamics 365 Marketing Automation
- Expertise in Customer Segmentation, Real-Time Marketing & Personalization
- Strong experience in Email & Campaign Automation
- Hands-on knowledge of Power Automate for Marketing Workflows
- Proficiency in Data Analytics, Reporting (Customer Insights AI), and Customer Journey Orchestration
- Experience with Dynamics 365 Sales, Power BI, and Integration
- Self-management and accountability for SLAs & deliverables
We are looking for an experienced React Native Developer to join our growing team.
Roles & Responsibilities:
• Build pixel-perfect, smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Maintain and write clean code to ensure the product is of the highest quality.
Experience / Skills
• 6+ years of programming experience is required.
• 3+ years of React Native Experience is required
• Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
• Good understanding of React Component architecture and concepts
• Hands on experience with React Native and all it's available API's and components
• Knowledge of Redux or any flux based architecture is welcome
• Knowledge of functional as well as object oriented programming
• Ability to write well-documented, clean JavaScript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Android Studio


Responsibilities
- Writing code for both the front end and the back end using MERN stack [MongoDB, Express.js, React.js and Node. js]
- Creating RESTful API with Node.js
- Maintaining all the required documents for your project.
- Constantly coming up with new ideas and also implementing them to improve the app’s performance.
- Writing code for the app logic as well as the business logic using Reducers, Actions and Redux framework.
- Create Unit and Integration tests to ensure the quality of code
Skills
- At iDC, we value your skills more than your background and some certificates. Attempting the assignment will be your door to the opportunity.
- Knowledge of the database and familiarity with the schema design in NoSQL (i.e MongoDB)
- A good understanding of the Software Development Lifecycle
- Knowledge of API design and development using REST
- Good understanding of object-oriented programming(OOP) and OOP patterns.
- Again, You don’t have to know it all in-depth but you should know how to dig the internet for finding the solutions.
xcygvhbjnmrtyguhij ctfguhijctyguhj fcgvhjfcgvhbjn xcygvhbjnmrtyguhij ctfguhijctyguhj fcgvhjfcgvhbjnxcygvhbjnmrtyguhij ctfguhijctyguhj fcgvhjfcgvhbjnxcygvhbjnmrtyguhij ctfguhijctyguhj fcgvhjfcgvhbjnxcygvhbjnmrtyguhij ctfguhijctyguhj fcgvhjfcgvhbjnxcygvhbjnmrtyguhij ctfguhijctyguhj fcgvhjfcgvhbjnxcygvhbjnmrtyguhij ctfguhijctyguhj fcgvhjfcgvhbjn
Job Responsibilities Include:
- Generating business through online freelancing portals like UpWork, GURU, Freelancer, etc.
- Candidates should know how to generate business through Social Networking sites like Facebook, LinkedIn etc.
- Must have experience with bidding sites like Upwork, Guru, Lead generator, Calling, Drafting of proposals, Client interaction, Negotiation, also coordinate with technical team.
- Must be able to make proposals and replies to the leads.
- Must understand the running website /application development and must be able to explain those to the clients.
- Must have good Marketing skills, Expert in Social Media, Work individually & within the team.
- Must be able to conduct in depth market research about the clients in the targeted geography.
Skill-Set & Experience:
- Must have Experience with UPWORK, GURU, PPH, FIVER bidding portals.
- Must have expertise on LinkedIn.
- Strong Communication, Presentation Skills.
- Convincing, Negotiation skills.
- Must have knowledge of Lead Generation and closure.
- Must have experience with Client Communication and Team handling.
- Expertise in writing Business Proposals will be a plus point.
- Project Management Skills.
Job Location: Hybrid working from Ahembdad
Education Qualification : BE / B Tech / BCA / MCA / MBA
At least: 2+ years experience Candidate should have prior Sales / BDE / BDM experience in the Software Development Company (Ecommerce & Web)
Must Have: 1+ years experience with major eCommerce Projects ( Magento, Shopify, Woocommerce ) or CMS platforms preferred.
About Magento360
We are a fast growing full fledged Magento eCommerce development company that serves clients across B2B and B2C segments in Europe, Canada and USA.
Magento360 has successfully delivered 100+ small to large scale Magento eCommerce projects over the last 7 years.
Team is led by digital transformation and magneto experts with 10+ years of industry experience.
We have gender-neutral and inclusive policies to promote our people-first culture.
Benefits at Magento360
We aspire to provide employees with the best benefits experience, focused on supporting their physical, financial, and emotional wellbeing. And to ensure it’s easy for you to take good care of yourself (now, and in the future).
- Flexibility to work from anywhere and Hybrid work model
- For taking care of your health, get access to workout and yoga sessions for at-home fitness and wellbeing classes.
- We offer Competitive compensation and bonus at regular intervals to ensure you are rewarded for your efforts.
- Paid time off including vacation, bereavement, sick leave, parental leave, holidays, and wellbeing days.
- Access to technology events.

● Understanding of MVC design patterns
● At least 1 Year of Laravel, PHP experience is a must
● HTML 5, CSS 3, JavaScript, jQuery, Bootstrap

We are looking for a passionate hands-on engineer to join our Engineering team.
- To build next-generation web applications which are efficient, reusable front-end abstractions and systems.
- Work closely with Product Managers, UX designers, and back-end engineers to implement front-end solutions while embracing emerging standards and pushing the limits of what a browser can do.
- Explore and design dynamic and compelling consumer experiences.
- Command an impressive portfolio of the latest UI technologies
- Analyze system function and performance requirements to support design concepts.
- Actively participate in design and code reviews to build robust applications and prototypes.
- Interacting with other team members to passionately collaborate our innovations.
- Constantly and consistently implementing new features and optimizing existing ones from controller-level to UI. Vigilantly and rapidly fix bugs.
- Create and maintain software documentation
- Endorsing upcoming standards, launching, iterating, and making a difference.
Ideal Candidate
- Proficiency with HTML5, Javascript, Angular JS, React JS and CSS3
- Ability to write well-abstracted, reusable, highly performant code for Website and Web applications.
- Experience with scripting languages (PHP) will be preferable.
- Excellent communication skills, good visual design sense, in-depth experience in developing web-based applications.
- Architecting, configuring, and automating the build process.
- A solid understanding of how web applications work including security, session management, and best development practices
- Aggressive problem diagnosis and creative problem-solving skills
- Ability to work and thrive in a fast-paced startup environment, learn rapidly, and master diverse web technologies and techniques.
- Knowledge in WordPress will be a plus
- Flexibility to work under ambiguous conditions





