Tech Support Engineer

About Simplilearn:

Simplilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 1 million+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 750 employees worldwide, and our customers include Fortune 1000 companies, top universities, leading agencies, and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it.

Who are we looking for?

This role would be part of the B2C sales function for our India/International Business Groups. He/she would drive the new customer acquisition, customer relationship management, operations, & reporting.

What should you do?

• New Customer Acquisition

• Conversion of leads received through various marketing channels

• Preparing short-­­term and long-­­term sales plan towards reaching the assigned goals

• Consistently achieve revenue targets in line withteam/organizational objectives

• Proactively identifying cross-­­selling/up-­­selling opportunities with the existing customers

• Identifying references through the existing customer base to increase the sales pipeline

Customer Relationship Management

• Understand the customer requirement and pass on the insights towards the product portfolio improvement based on the customer interaction / feedback • Key Account Management • New account development

Operations and Reporting

• Managing pre-­­sales to post-­­sales support activities for the assigned products/geographies and ensuring the highest customer satisfactio

#HiringAlert

We are looking "SAP Ariba Upstream/Downstream" for Reputed Client @ Permanent Role

Experience: 5+ Years

Skills :

•SAP Ariba Upstream/Downstream Module / experience in S4HANA implementation

•Good Knowledge and hands on experience in Ariba Sourcing Projects, RFX, Auctions, Contract Management, SLP

•Integration knowledge with multiple backend ERP systems for Master data objects replication.

•CIG integration knowledge will be added advantage.

•Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate to technical teams and executive leaders

•Ability to work independently and as a part of a team but also self-motivate

•Hands on experience on building interface with SAP and Legacy Systems, must be familiar with IDOC, XML etc.

•Hands on experience on documenting in User Requirement Specification, Functional Specification, Training documents.

•Knowledge of tools such as Remedy, HP Application Life cycle Management, SAP Solution Manager.

•Knowledge of Ariba Integration (Cloud Integration Gateway) with multiple back-end ERP systems.

•Experience in Config/ Organization and master data replication from ERP systems to Ariba.

Location : Remote

• Key Skills / Keywords

  E-commerce website, E learning Application,

  
  

  Good in creating:

  Functional specification document

  Use Cases

  Data flow diagrams
  
  Salary

  Salary is not a constrain

  Job Description / Responsibilities

  Understanding requirements and creation of scope of work document

  Efficient in work ethics and discipline

  
  

  • Validate project viability 

  • Discuss the brief with the client and define SMART objectives 

  • Ask for requirements, budget, deadline & milestones 

  • Discuss the project with Delivery Leads 

  • Provide a ballpark estimate & timeline 

  • Share and discuss with the client 

  • Get Client approval on ballpark budget, timeline & requirements

  • Create a project tracker spreadsheet 

  • Timelines

  • Milestones and Deliverables

  • Create an activity tracker for the project 

  • Setup meeting with team members (Design, Development, Testing and Support)

  • Project Understanding to team

  • User Journey

  • Functionality

  • Verify requirements and get more clarity 

  • Risk Identification 

  • Review 

  • Client Meeting after meeting with the team to validate requirements and get more clarity

  • Update document

  • Change request and approval or parking of the new requirement

  • Risk mitigation strategy

  • Create a project communication plan

  • Identify team members and send weekly update meetings to client

  • Constant communication with the client for clarity on the requirements or features

  • Create weekly status tracker

  • Daily Meeting internal 

  • Activity updates

  • Weekly Meeting with client

  • Take regular Project Updates

  Qualifications and Preferred Skills

  Good communication skills

  Good presentation skills

  Must Have

  FSD Creation, Discipline, Ecommerce experience

  Joining

  One month

B2B sales and marketing for an IT company.

Approach clients with the portfolio.

Get orders from new customers.

Comission from profit from each successfully order with 20% of profit per order.

Create world class apps that have potential of reaching millions of users.

Roles and responsibilities include -
1. Addition of new features to existing app and making sure minimal crash rate and ANR
2. Adding new AI models built by data science team into the android environment 
3. Planning new features with founders and other stakeholders
4. Creating reasonable timelines and making sure delivery according to planned schedules 

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.