Tech Support Engineer

at Velocity.in

DP
Posted by chinnapareddy S
icon
Bengaluru (Bangalore)
icon
3 - 7 yrs
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₹15L - ₹25L / yr (ESOP available)
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Full time
Skills
Technical support
Tech Support
Python
Ruby on Rails (ROR)
Javascript
Perl
Postman
Kibana
Communication Skills
Customer Support
Customer Service

Technical Support Engineer, Velocity

Responsibilities

  • Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner. 

  • Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.

  • Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations

  • Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues

  • Understand the technical application of the Velocity suite of products and services

  • Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences 

  • Write it Down: identify and create documentation that Empower Others 

 

What do you need?

  • 3+ years of relevant experience in Customer Success

  • Have an understanding of web applications, REST APIs, DB Systems

  • Experience with JavaScript, Ruby, Perl, or Python programming

  • Prior knowledge of DBMS, SQL

  • Past experience of using tools like Postman, Kibanna, 

  • Strong analytical and problem solving skills.

  • Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.

  • Team player with solid communication and presentation skills

  • Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations

About Velocity.in

Fast, flexible growth capital for D2C eCommerce brands. Get up to Rs. 2 crore in revenue-based financing for marketing & working capital within 1 week. No equity dilution or collateral requirements.
Founded
2019
Type
Product
Size
20-100 employees
Stage
Raised funding
View full company details
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