Tech Support Engineer
3 - 7 yrs
₹15L - ₹25L / yr (ESOP available)
Bengaluru (Bangalore)
Skills
Technical support
Tech Support
Python
Ruby on Rails (ROR)
JavascriptPerl
PostmanKibana
Communication Skills
Customer Support
Customer Service
Technical Support Engineer, Velocity
Responsibilities
-
Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner.
-
Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
-
Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
-
Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues
-
Understand the technical application of the Velocity suite of products and services
-
Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences
-
Write it Down: identify and create documentation that Empower Others
What do you need?
-
3+ years of relevant experience in Customer Success
-
Have an understanding of web applications, REST APIs, DB Systems
-
Experience with JavaScript, Ruby, Perl, or Python programming
-
Prior knowledge of DBMS, SQL
-
Past experience of using tools like Postman, Kibanna,
-
Strong analytical and problem solving skills.
-
Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
-
Team player with solid communication and presentation skills
-
Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
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About Velocity Services
Founded :
2011
Type :
Product
Size :
20-100
Stage :
Raised funding
About
Fast, flexible growth capital for D2C eCommerce brands. Get up to Rs. 2 crore in revenue-based financing for marketing & working capital within 1 week. No equity dilution or collateral requirements.
Read more
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Read more
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Solid understanding of networking and core Internet Protocols such as TCP/IP, DNS, SMTP, HTTP and routing in distributed networks.
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A working understanding with CI/CD tools such as Jenkins or equivalent
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Read more
Bengaluru (Bangalore)
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• Expert knowledge of modern JavaScript and tooling (e.g., React, Redux, Node)
• Hands-on experience on iOS or Android.
• Thorough understanding of React Native development tools
• Experience with API integration and development
• Experience developing reusable components
• Proven experience in understanding complex user needs with multiple stakeholders and providing practical solutions that can work in production
Read more
NCR (Delhi | Gurgaon | Noida)
2 - 4 yrs
₹6L - ₹8L / yr
MySQL
Elastic SearchLinux/Unix
RESTful APIs
About House of God:
House of God app is the biggest library of religious content with more than 30,000 hours of content on the platform. We have content for Islam, Hinduism, Christianity, and Sikhism covering topics like philosophy, faith and spirituality. We do live streaming of 15 temples. From musical devotional videos to discourses of the popular preachers, we have covered everything. In nutshell, it is an app similar to Eros Now application, but for devotional and spiritual content.
Website: http://www.houseofgod.co/
Team: Our team comprises from the top notch schools like IIT, IIM & Stanford. People are at the forefront of every revolution.
Growth: India’s biggest spiritual application
Position: Senior Quality Analyst Location: New Delhi
Mandatory SKILL SET – MYSQL, LINUX, REST API TESTING, ELASTIC SEARCH & AUTOMATION TESTING
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Clear communicator (written and verbal) – to ensure ability to write test plans and test cases. To communicate bugs to developers and other stakeholders
Creative solving of technical problems – to ensure the ability translate technical requirements test plans
Ability to focus on deadlines and deliverables – ensures the ability to find the bad defects and bugs quickly
Ability to think abstract – to ensure ability to not conform to the norm. Norms do not find bugs quickly.
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Clear communicator (written and verbal) – to ensure ability to write test plans and test cases. To communicate bugs to developers and other stakeholders
Creative solving of technical problems – to ensure the ability translate technical requirements test plans
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Ability to focus on deadlines and deliverables – ensures the ability to find the bad defects and bugs quickly
Ability to think abstract – to ensure ability to not conform to the norm. Norms do not find bugs quickly.
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Our compensation matches the market rate for the right candidates;
At House of God, we’re looking for people who cannot be defined by just a resume or an academic certificate. We’re looking for self-driven, high-performers who seize every opportunity.
Selection Procedure:
Best of Luck!
Send us your thoughts with your introduction and expectations to: [email protected]
Read more
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Shubham Vishwakarma
Full Stack Developer - AverlonI had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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