Technical Support Engineer, Velocity
Responsibilities
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Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner.
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Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
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Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
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Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues
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Understand the technical application of the Velocity suite of products and services
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Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences
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Write it Down: identify and create documentation that Empower Others
What do you need?
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3+ years of relevant experience in Customer Success
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Have an understanding of web applications, REST APIs, DB Systems
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Experience with JavaScript, Ruby, Perl, or Python programming
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Prior knowledge of DBMS, SQL
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Past experience of using tools like Postman, Kibanna,
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Strong analytical and problem solving skills.
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Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
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Team player with solid communication and presentation skills
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Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations

About Velocity Services
About
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Collaborate directly with business stakeholders and external partners to
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Strong proficiency in Python for data processing and scripting
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Hands-on experience with AWS data architecture (S3, RDS, Lambda, Glue,
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Solid understanding of ETL/ELT pipelines, data modeling, and warehousing
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Experience in AdTech, eCommerce, or SaaS platforms
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Strong problem-solver who can operate in a fast-paced, ambiguous
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Department: Engineering
Industry: Insurance / Fintech
Employment Type: Full-Time, Permanent
Job Summary
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What You’ll Be Doing
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Job Description:
Min 2 to 4 Years of experience in C# and ASP.NET, Web application development.
Knowledge about cloud programming or migration to cloud is preferred.
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M.C.A
With the ever-growing demand for healthcare services among the ever-increasing population, our client acts as a diagnostic laboratory providing various services such as routine testing, pathology services, radiology and genomic testing. They even provide various healthcare packages such as full body packages, fever packages, heart packages, etc.
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Our client aims for the accessibility of health tests to all Indians through a combination of well-equipped labs, technology and strong radiology network. They are backed by tier 1 VCs and have raised more than $60 million in funding this year.
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What you will do:
- Creating and managing new and follow-up accounts by mapping and engaging into Corporate, Insurance brokers, Healthtech cos., Insuretech cos., Wellness cos., TPA’s, any other health & Wellness B2B or B2C aggregator
- Meeting Senior Leadership Management (CHRO,CEO,CFO) to understand company requirement
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- Providing 360 degree healthcare solutions to the corporate
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What you need to have:- Graduation is a must
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Skills:React js,Angular js
Loc:bangalore
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