Tech Support Engineer
3 - 7 yrs
₹15L - ₹25L / yr (ESOP available)
Bengaluru (Bangalore)
Skills
Technical support
Tech Support
Python
Ruby on Rails (ROR)
JavascriptPerl
PostmanKibana
Communication Skills
Customer Support
Customer Service
Technical Support Engineer, Velocity
Responsibilities
-
Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner.
-
Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
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Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations
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Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues
-
Understand the technical application of the Velocity suite of products and services
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Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences
-
Write it Down: identify and create documentation that Empower Others
What do you need?
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3+ years of relevant experience in Customer Success
-
Have an understanding of web applications, REST APIs, DB Systems
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Experience with JavaScript, Ruby, Perl, or Python programming
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Prior knowledge of DBMS, SQL
-
Past experience of using tools like Postman, Kibanna,
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Strong analytical and problem solving skills.
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Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.
-
Team player with solid communication and presentation skills
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Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
Read more
Users love Cutshort
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Subodh Popalwar
Software Engineer, MemorresFor 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
About Velocity Services
Founded :
2011
Type
Size
Stage :
Raised funding
About
Fast, flexible growth capital for D2C eCommerce brands. Get up to Rs. 2 crore in revenue-based financing for marketing & working capital within 1 week. No equity dilution or collateral requirements.
Read more
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Subodh Popalwar
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