Customer Support Officer

Company Description :

Euphoric Thought Technologies Pvt. Ltd. focuses on delivering innovative, result-driven technology solutions that drive modernization and development. Committed to creating a better future, the company adopts a thoughtful and enthusiastic approach in offering clients cutting-edge technology services. Our expertise spans Product Development, Cloud Management and Consulting, DevOps, ML/AI, ServiceNow Integration, Blockchain Development, and Data Analytics. Partner with Euphoric to embrace innovation and elevate your technological capabilities.

Role Description :

This is an on-site, full-time Project Manager role based in Bengaluru, requiring strong Business Analyst expertise within the Automobile Software domain and proficiency in Agile/Scrum methodology. Responsibilities include managing and expediting project workflows, coordinating various tasks, and delivering high-quality project outcomes. The Project Manager will interact with cross-functional teams, ensure compliance with deadlines, and oversee inspection, logistics, and quality assurance processes. Immediate joiners are preferred.

Qualifications :

- Proficiency in Project Management, including planning, execution, monitoring, and completing projects efficiently.

- Experience in Expediting and acting as an Expeditor to ensure that project milestones and deliverables are met on time.

- Strong capabilities in Inspection to maintain quality standards and adherence to specifications.

- Skills in Logistics Management for the smooth coordination and delivery of project-related resources.

- Knowledge of Agile/Scrum methodologies is essential for managing projects in the Automobile Software domain.

- Excellent communication, leadership, and interpersonal skills.

- Bachelors degree in a relevant field and more than 7 years of experience in a similar role.

- Familiarity with the Automobile Software industry is highly desirable.

- Strong problem-solving skills and the ability to adapt to a fast-paced environment.

We are looking for a Java Backend Developer to join our team. You will be responsible for developing and maintaining the server-side logic and databases of our applications, ensuring they run smoothly and efficiently.

Responsibilities:

• Write and maintain server-side code using Java.
• Develop and integrate APIs to support frontend functionality.
• Work with databases to store, retrieve, and manipulate data.
• Troubleshoot, debug, and optimize backend performance.
• Collaborate with frontend developers to integrate backend and frontend systems.
• Write unit tests to ensure code quality.

Required Skills:

• Strong experience with Java.
• Familiarity with Spring Boot or other Java frameworks.
• Knowledge of relational databases (e.g., MySQL, PostgreSQL).
• Understanding of REST APIs.
• Experience with version control systems (e.g., Git).
• Basic knowledge of unit testing (e.g., JUnit).

Preferred Skills:

• Familiarity with Microservices and cloud platforms.
• Experience with Docker and containerization.

Job Summary

We are seeking an experienced BI Developer with strong expertise in Power BI/Tableau and Azure to support large-scale business intelligence initiatives, including report development, dashboarding, and platform transformation.

The ideal candidate will have a strong focus on data visualization, storytelling, and analytics delivery, along with experience in BI platform management and migration. You will play a key role in designing intuitive, high-impact dashboards and ensuring business users have actionable insights readily available.

Key Responsibilities

BI Development, Visualization and Dashboarding

• Design and implement reports, interactive dashboards, and data models using BI tools to enable data-driven decision-making
• Work with Data Product Owners and stakeholders to understand analytical goals and translate them into impactful dashboards
• Develop intuitive, visually compelling dashboards with a strong focus on usability and storytelling
• Identify and rapidly resolve issues related to data visualization, performance, and user experience
• Ensure consistency, standardization, and reusability across dashboards and reporting layers

BI Migration and Transformation

• Lead or support migration of reports and dashboards across BI platforms (e.g., Tableau to Power BI)
• Translate existing reports into optimized, scalable Power BI solutions
• Improve reporting frameworks during migration for better performance and usability

Data Modeling and Integration

• Develop robust data models using Power BI (DAX, Power Query) or equivalent tools
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• Work closely with data engineers, analysts, and scientists to build reliable datasets for reporting
• Validate and optimize data pipelines feeding BI systems
• Ensure data accuracy, consistency, and governance across reporting solutions

Collaboration and Cross-Functional Delivery

• Collaborate closely with data engineers, data analysts, and data scientists to deliver end-to-end analytics solutions
• Work with business stakeholders to refine requirements and improve reporting outcomes
• Contribute to building scalable and reusable reporting frameworks

BI Platform Administration and Management

• Administer BI platforms such as Power BI, Tableau, or SAP BO
• Manage workspaces, access control, tenant settings, and user permissions
• Handle capacity planning, cost optimization, and resource utilization
• Perform regular housekeeping and monitor usage to optimize platform efficiency

Platform Maintenance and Reliability

• Ensure platform performance, scalability, security, compliance, and uptime
• Plan and execute platform maintenance, including patching and release management
• Support platform “evergreening” and manage audit logs for troubleshooting

Infrastructure, Deployment and Monitoring

• Support installation, configuration, and setup of BI tools and environments
• Design and implement deployment architecture for BI solutions
• Build automated health checks, monitoring, and alerting mechanisms
• Integrate monitoring with enterprise systems (e.g., NOC) and ensure support readiness

Governance and Quality

• Ensure data and reporting governance across dashboards and BI platforms
• Implement best practices for report design, performance optimization, and security
• Contribute to audit, compliance, and data quality initiatives

Standardization and Optimization

• Drive standardization and consolidation of BI tools and reporting frameworks
• Monitor usage patterns, identify inefficiencies, and optimize cost and performance
• Build reusable visualization frameworks and design standards

Required Qualifications

• 4+ years of experience in BI development and platform management
• Strong expertise in Power BI / Tableau / SAP BO
• Experience with Azure and GCP environments
• Strong experience in dashboard development, data visualization, and storytelling
• Hands-on experience in data modeling (DAX, Power Query, or equivalent)
• Experience working with enterprise data warehouses and large datasets
• Strong SQL skills for data extraction and validation
• Understanding of BI governance, performance optimization, and security
• Ability to work with cross-functional teams and translate business needs into analytics solutions

Preferred Qualifications

• Experience with Power BI tenant administration and capacity management
• Familiarity with CI/CD pipelines for BI deployments
• Exposure to enterprise monitoring and support environments
• Experience in BI migration or transformation projects
• Understanding of modern data architectures (data lake, lakehouse, cloud analytics platforms)

Below are the High-level Job Description:

1. New policy and use cases creation
2. 24/7 Administration and management of in scoped security devices, dedicated support to implementing the changes (additions, modifications and deletions) for Security Devices Configurations as per the organization change management policy or process
3. Participation in Change / Incident / Problem Management calls to comprehend, assess user-specific requirements and take appropriate actions if any
4. Development of a comprehensive Plan of Action (POA) inclusive of a rollback strategy as a precautionary measure for any change implementation, migration and upgrade
5. Precise execution of scheduled configuration changes within the specified timeframe as per the organization policy or process.
6. Sanity should be performed thoroughly after any changes, modification, upgrade, migration and rollback. It should be documented along with appropriate artefacts.
7. Periodic review of configuration, agent reconciliation, architecture and infrastructure to ensure necessary compliance, prevent any interruption, automation opportunities and optimization.
8. Conducting a thorough review release notes for both known, unknown issues and limitations pertaining to current and proposed releases.
9. Offering insightful suggestions or resolutions should advisories align with the infrastructure.
10. Post-upgrade, meticulously monitoring the Security Devices, validating application traffic, conducting essential testing, and documenting all artefacts generated
11. Document open issues / limitations / bugs of the new security solution to circulate across all concern teams before completion of the handover.
12. Execute routine device configuration and policy database updates adhering to InfoSec guidelines on a daily, weekly, and monthly basis as required.
13. Prepare appropriate report along with PoA and discuss with concern stakeholders to ensure timely implementation of the automation or optimizations.
14. 
    

7th Unit is building a wheeled upper-body humanoid robot for industrial deployment in Central Asia and Eastern Europe. This is a founding role, you own the hardware architecture from day one.

What you'll do

• Define arm and actuator architecture for v1 — degrees of freedom, actuator selection, mechanical design
• Design and build the gripper system optimized for our first deployment object set
• Develop the hot-swap battery system enabling continuous multi-shift operation
• Own structural design with field serviceability and manufacturing scale in mind
• Integrate with wheeled base platform sourced from established robotics component suppliers
• Deliver a working manipulation prototype within the first 90 days

What we need

• 3+ years designing and building physical robotic systems that operated outside a lab
• Hands-on experience with actuator selection, motor control integration, and real-world mechanical failure modes
• You have personally assembled and debugged a working robotic system end-to-end
• Comfortable making architecture decisions under uncertainty and iterating fast
• Experience with off-the-shelf component integration is a strong plus

Structure

• Position starts Q3 2026
• Equity negotiated directly, founding engineer package
• Remote during pre-build phase. In-person required from prototype assembly onward

Sap Abap on Hana:

Summary: 

As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with team members to understand project needs, developing application features, and ensuring that the solutions align with business objectives. You will also engage in testing and troubleshooting to enhance application performance and user experience, while continuously seeking opportunities for improvement and innovation in application development processes. 

Roles & Responsibilities: 

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of application specifications and user guides.
• Engage in code reviews to ensure quality and adherence to best practices. Professional & Technical Skills: -

Must To Have Skills: Proficiency in SAP ABAP Development for HANA.

Good To Have Skills: 

• Experience with SAP Fiori and SAP UI5.
• Strong understanding of object-oriented programming principles.
• Experience with database management and SQL.
• Familiarity with Agile development methodologies. 

Additional Information: The candidate should have minimum 5 years of experience in SAP ABAP Development for HANA

Mandatory

·  Candidates must have substantial applicable IT experience, extensive development, programming experience in Java/ Dotnet / VB or other Web Application Development

·  Strong experience in DB (PostgreSQL, SQL server) Web Services using Restful, any.

Your responsibilities as an Engineer: 

•     Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.

•     Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.

•     Prepares and installs solutions by determining and designing system specifications, standards, and programming.

•     Improves operations by conducting systems analysis; recommending changes in policies and procedures.

•     Obtains and licenses software by obtaining required information from vendors; recommending purchases; testing and approving products.

•     Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment

•     Participate in educational opportunities & read professional publications;

•     Protects operations by keeping information confidential.

•     Provides information by collecting, analyzing, and summarizing development and service issues.

•     Accomplishes engineering and organization mission by completing related results as needed.

•     Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.

Skill sets we require:

•     Proven work experience as a Software Engineer or Software Developer

•     Experience designing interactive applications

•     Ability to develop software in or other programming languages like JIRA or Postman

•     Excellent knowledge of relational databases, MYSQL and Restful API

•     Experience developing web applications using at least one popular web framework (Laravlel, Codeigniter and Magento)

•     Experience with test-driven development

•     Proficiency in software engineering tools

•     Ability to document requirements and specifications

Educational Qualification: 

•     Bachelor’s/Master’s degree in Computer Science Engineering or equivalent