Customer Support Officer

Job Description

We're seeking a qualified sales associate to sell annual car and bike subscription products that our customers have grown to rely on.

The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers,

and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.

Requirement & Skills

Bachelor’s degree in Business, Marketing, or related field

Strong verbal and written communication

A drive to seek new business

Excellent telephone skills

Highly organized

Experience: 06 Months - 2 years

Job Location: Work from home

Selection process:- HR round & Manager round

Qualification: Graduation

Working days: 6 working days (Sundays off)

Shifts: 10:00am - 7:00pm

Mandatory language: English/Hindi

Laptop: candidates are to use their own laptops.

Additional Compensation: If applicable, this will be decided on the basis of your designation

• Having 2-4 yrs of experience
• Have good knowledge of front-end technologies, including HTML5, CSS3, JavaScript, j Query.
• Html to wordPress integration
• Must have Core PHP Knowledge
• Develop and maintain code for various PHP applications.
• Create unique designs.
• Develop website using wordPress
• Create new wordPress theme using various plugins
• User interfaces for websites and/or web applications.
• Good Communication Skills.

• Gather and evaluate user requirements in collaboration with product managers.
• Translate concepts into user flows, wireframes, mock-ups, and prototypes that lead to intuitive user experiences.
• Adhering to style standards on typography and graphic design.
• Possess excellent communication, presentation, collaboration, and interpersonal skills
• Create user-centered designs by understanding business requirements, the voice of the customer, user journeys, customer feedback, and usability findings
• Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision.
• Identifying key user groups and creating representative personas of their behaviors and demographics.
• Conduct testing of applications, and websites to Assess user experience
• Your code should be browser independent and compatible with all screen resolutions (Responsive Design Coding)
• Your code should perform well on both the screen sizes of both web and mobile both.
• You are responsible for keeping yourself updated with the latest UI/UX trends and technologies.
• Must be able to see opportunities for improvement, take ownership and closely work with the development team to drive product improvement

• UX design experience in creating and implementing UI design
• Must have 2-3 years of experience and be well versed with Figma
• Expertise in standard UX software tools such as Adobe XD, Sketch, Invision, Figma, Balsamiq, or any other UI/UX latest tool
• Strong command on technologies Adobe Photoshop, HTML/ XHTML/ HTML5, CSS/CSS3 , JavaScript, JQuery, AngularJS
• CSS Frameworks Bootstrap3x/4x, Foundation (For Responsive Development), 960 Grid System
• A portfolio of professional UI/UX design work for both web and mobile platforms.
• 2 years of experience with web and mobile designing

• We make sure you are growing professionally with quarterly goals and appraisals.
• Health is wealth, so we provide health insurance
• Stand on Top - Employee professional development program
• Welcoming a new member in the family is a great please so we provide maternity and paternity leave

And much more...

Responsibilities

• Interact with customers to provide and process information in response to inquiries about our products such as SMS / Cloud telephony and Voice through calls and email.
• Interact with customers regarding their concerns/requests about products and services over calls and email.
• Manage the tickets over the ticketing tool.
• Handle the calls received from clients.
• Process requirements, modifications, and escalate complaints across a number of communication channels.

Skill sets

• Excellent communication and presentation skills.
• Strong customer handling skills over calls and active listening.
• Ability to multitask, prioritize and manage time effectively.
• Ability to stay calm when customers are stressed or upset.
• Ready to work in a 24X7 environment.
• Good computer skills.
• Proficient in Microsoft Office Applications.

Education Required

• Graduate in Technical field (B.Tech, M.Tech, BCA, MCA, B. Sc , Diploma)

• 3-6 years of industry work experience 
• Proven experience as a Full Stack Developer or similar role 
• 1+ years of web application development with JavaScript as full stack 
• End-to-end full stack experience designing and building scalable applications 
• Excellent JavaScript / Typescript skills 
• Strong proficiency in React (hooks knowledge is plus) 
• Strong proficiency in Nodejs 
• Good HTML5 / CSS3 skills with expertise on responsive web design 
• Must have development experience in Micro services using NodeJS and TypeScript 
• Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis 
• Experience with Web sockets and related frameworks (e.g. Socket.IO) 
• Experience in using and developing GraphQL APIs 
• Knowledge of code versioning tools such as Git, Mercurial or SVN. 
• Open minded to take up any challenge, research and provide solutions

Required Skills:

ReactJS, Node.JS, HTML, CSS, Javascript, NoSQL    

Responsibilities: -

• Designing of look-books and visually stunning collateral
• Understanding client’s needs
• Create engaging and on-brand graphics for various social media platforms

Requirements

• 1+ year of work experience
• Hands-on experience with layout design
• Degree in Design, Fine arts or Related field
• Work from office in Mumbai

The District Sales Manager will oversee sales activities within a defined territory and manage sales representatives and distributors.

• Trains sales representatives and distributors in assigned territory.
• Organizes sales schedules of assigned staff.
• To act like a bridge between the company and distributor with providing stock reports and product inventories.
• Conducts performance evaluations that are timely and constructive.
• Handles disciplinary action against employees as needed and in accordance with company policy.
• Mostly to coordinate with Sales executives from his assigned district.
• Sales the company’s products in an assigned territory.
• Monitors existing accounts and regularly communicates with primary contacts for the account.
• Works to establish new accounts in the territory.
• Works toward increasing sales growth in the territory at an established rate determined by Company.
• To provide map coordinates and beat plans.
• Performs other related duties as assigned.

• Ability to build and maintain business relationships with clients.
• Excellent verbal and written communication skills.
• Excellent management and leadership skills.
• Excellent time management skills.
• Ability to multitask and complete work while traveling.
• Thorough knowledge of territory, market, and clients.
• Excellent problem-solving skills.
• Proficient in Microsoft Office Suite or related software.
• Organized with attention to detail.

• Bachelor’s degree in any domain.
• 3-4 years of core field sales/ marketing experience required.