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Customer Support Officer
Neemans
Neemans's logo

Customer Support Officer

at Neemans

0 - 5 yrs
₹2L - ₹3.8L / yr
Bengaluru (Bangalore)
Skills
Customer Support
telecalling
Sales
Customer Relationship Management (CRM)

Responsibilities


· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.


· Performing routine assignments in the entry level to a professional job progression.


· Providing prompt recovery and problem escalation using multiple system management and problem management tools.


· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.


· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.


· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.


· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.


· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.  

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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