Responsibilities
· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.
· Performing routine assignments in the entry level to a professional job progression.
· Providing prompt recovery and problem escalation using multiple system management and problem management tools.
· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.
· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.
· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.
· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.
· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon