Customer Support Officer

International Voice Support

We are looking for enthusiastic customer service and technical professionals to join our team. We have multiple open positions offering excellent growth and competitive payouts for both freshers and experienced candidates.

Open Positions & Salary Structures

Role 1 : Voice Process (Domestic Support)

Shifts: 24/7 Rotational Shifts | 2 Rotational Weeks Off

Requirement: Graduate Freshers or Experienced candidates

Communication: C1 Level English Proficiency

Salary: ₹30,000 In-Hand

Role 2 : Voice Process (Energy sector support)

• Shifts: 24/7 Rotational Shifts
• Requirement:
• SSC (10th) + Minimum 1 year of International BPO experience
• HSC (12th) or Graduate + Minimum 6 months of experience
• Communication: B1 / C2 Level English Proficiency
• Salary: ₹26,000 In-Hand

Role: Voice Process (Airline Support)

• Shifts: 24/7 Rotational Shifts | 2 Rotational Weeks Off
• Requirement:
• Graduate Freshers: ₹25,000 In-Hand
• HSC / Graduate + Experience: ₹28,000 In-Hand
• Communication: B1 / C2 Level English Proficiency

Role: Technical Support Process (Premium IT Company)

• Shifts: 24/7 Rotational Shifts | 2 Rotational Weeks Off
• Requirement:
• Graduate Freshers: ₹25,000 In-Hand
• HSC / Graduate + Experience: ₹28,000 In-Hand
• Communication: C2 Level English Proficiency (Excellent Tech Support Skills)

Company Description

13kbs.com is a forward-thinking company committed to delivering cutting-edge solutions that empower businesses to excel in the digital era. We bridge the gap between innovation and practicality, ensuring efficiency, security, and scalability at every step.

Our key services include AI-powered solutions, scalable full-stack development, cloud & AWS expertise, comprehensive firewall & compliance reviews, and automation testing. At 13kbs.com, we deliver high-impact solutions that align with the evolving demands of technology while maintaining a strong focus on privacy and reliability.

Role Description:

MERN Stack Developer (On-Site – Rajkot)

This is a full-time, on-site role for a MERN Stack Developer based in Rajkot. The developer will be responsible for developing, testing, and maintaining seamless user experiences using technologies such as MongoDB, Express.js, React, and Node.js.

Daily responsibilities include collaborating with cross-functional teams to define, design, and ship new features; writing clean, efficient, and well-documented code; debugging and optimising applications; and ensuring application scalability and security.

• Qualifications & RequirementsExperience: 1–3 years of hands-on experience in MERN stack development
• Proficient in: MongoDB/Postgres, React, and Node.js
• Front-end expertise: HTML, CSS, JavaScript
• Strong understanding of: RESTful APIs and web services
• Familiarity with: Git or other version control systems
• Experience with cloud services: Especially AWS
• Education: Bachelor’s degree in Computer Science, Engineering, or related field
• Soft Skills: Strong problem-solving abilities and effective communication skills
• Language Requirement: Candidate must be able to understand and communicate in Gujarati
• Location: Must be based in Rajkot or nearby areas
• Work Type: Full-time, work from office only (no remote option)

Important Note

Only apply if you meet all the above criteria, including 1–3 years of experience, proximity to Rajkot, and Gujarati proficiency.

Job Title

Techno‑Commercial Application Engineer

Location

Rabale, Head Office

Job Purpose

Serve as the bridge between internal sales teams and external stakeholders by interpreting technical requirements, crafting optimal techno-commercial proposals, handling bids/tenders, and supporting both pre- and post-order phases.

Key Responsibilities

• Review P&IDs, process specs, and tender documents to determine technical feasibility.
• Select appropriate product/models that align with customer specs (e.g., valves, instrumentation).
• Develop comprehensive techno-commercial proposals, including scope, costing, pricing, and terms.
• Manage bid submissions (including e-tendering), maintain enquiry/offer registers, and ensure timely delivery.
• Address technical and commercial customer queries effectively.
• Liaise with customers, EPCs, channel partners, and internal teams (Sales, Application, Engineering) throughout the project lifecycle.
• Provide post-order support, technical clarifications, and ensure order alignment with quotation.

Qualifications & Experience

• BE in Instrumentation, Mechanical, or Chemical Engineering.
• 3–5 years in a techno-commercial or application engineer role, ideally in oil & gas, valves, instrumentation, or industrial automation tcsion.com+5apna.co+5recooty.com+5shine.com+1talentify.io+1.

🔧 Required Skills

Technical

• Proficiency in reading and interpreting P&IDs and process diagrams.
• Product selection and sizing (e.g., pressure regulators, instrumentation valves) shine.com+1talentify.io+1.
• Strong MS Office skills, familiarity with CAD (AutoCAD/SolidWorks) and CRM/ERP systems (e.g., SAP, Salesforce).
• Tender preparation and e‑tendering.

Commercial

• Techno‑commercial proposal drafting and cost estimation.
• Pricing analysis, margin calculation, and commercial negotiations.
• Enquiry and offer register management, bid timeline coordination.

Soft Skills

• Excellent verbal and written communication.
• Customer-focused relationship-building.
• Analytical thinking and problem-solving.
• Strong organizational skills and attention to detail.
• Team collaboration ability and self-discipline.

JOB DESCRIPTION

·        Develop business plans for allocated accounts. Achieve revenue targets 

·        Develop loyalty program strategy, design and develop programs to achieve identified engagement objectives.

·        Own agency deliverables wrt to allocated accounts – Program KPIs, operational SLAs, reporting & MIS, technology development, customer care operations, creative services, event management, print & productions etc.

·        Upsell and cross-sell Colorgenics’s services by finding new avenues of revenue generation within allocated accounts

·        Conduct quarterly and annual program reviews with client’s senior management teams.

·        Share strategic inputs, industry best practices with clients and help driving the program performance

·        Develop and implement tactical campaigns to improve engagement through various initiatives and promotions.

·        Giving creative direction to the team. And act as a creative output reviewer and approver.  

·        Team mentoring & reviews.

·        Act as a facilitator of 3rd party auditors appointed by clients.

·        Keeping total control on invoicing and collections.

CANDIDATE PROFILE AND QUALIFICATION:

·        Thorough knowledge of CRM & loyalty marketing. A seasonal professional with at least 8 years’ experience in heading big accounts

·        Marketing & Analytics knowledge, excellent communication skills, Technical and Managerial experience in designing, developing & growing a loyalty program.

·        This role requires a solid background in loyalty program management and client relationship management.

·        Team handling exposure and aptitude to handle challenging circumstances.

·        MBA / PGDBM is required

What you can expect at Colorgenics?

A Dynamic workplace with start-up attitude which fuels your passion to learn and unlearn. You may expect a fantastic work atmosphere of like-minded individuals keen to do something out of the box and disruptive. 

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on.

• The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals.
• The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly.
• Understand customers' needs and recommend appropriate solutions, negotiate with clients to help them move down the sales funnel.
• Record client feedback and maintain a customer database.

As Conviva is expanding, we are building products providing deep insights into end-user experience for our customers.

Platform and TLB Team

The vision for the TLB team is to build data processing software that works on terabytes of streaming data in real-time. Engineer the next-gen Spark-like system for in-memory computation of large time-series datasets – both Spark-like backend infra and library-based programming model. Build a horizontally and vertically scalable system that analyses trillions of events per day within sub-second latencies. Utilize the latest and greatest big data technologies to build solutions for use cases across multiple verticals. Lead technology innovation and advancement that will have a big business impact for years to come. Be part of a worldwide team building software using the latest technologies and the best of software development tools and processes.

What You’ll Do

This is an individual contributor position. Expectations will be on the below lines:

• Design, build and maintain the stream processing, and time-series analysis system which is at the heart of Conviva’s products
• Responsible for the architecture of the Conviva platform
• Build features, enhancements, new services, and bug fixing in Scala and Java on a Jenkins-based pipeline to be deployed as Docker containers on Kubernetes
• Own the entire lifecycle of your microservice including early specs, design, technology choice, development, unit-testing, integration-testing, documentation, deployment, troubleshooting, enhancements, etc.
• Lead a team to develop a feature or parts of a product
• Adhere to the Agile model of software development to plan, estimate, and ship per business priority

What you need to succeed

• 5+ years of work experience in software development of data processing products.
• Engineering degree in software or equivalent from a premier institute.
• Excellent knowledge of fundamentals of Computer Science like algorithms and data structures. Hands-on with functional programming and know-how of its concepts
• Excellent programming and debugging skills on the JVM. Proficient in writing code in Scala/Java/Rust/Haskell/Erlang that is reliable, maintainable, secure, and performant
• Experience with big data technologies like Spark, Flink, Kafka, Druid, HDFS, etc.
• Deep understanding of distributed systems concepts and scalability challenges including multi-threading, concurrency, sharding, partitioning, etc.
• Experience/knowledge of Akka/Lagom framework and/or stream processing technologies like RxJava or Project Reactor will be a big plus. Knowledge of design patterns like event-streaming, CQRS and DDD to build large microservice architectures will be a big plus
• Excellent communication skills. Willingness to work under pressure. Hunger to learn and succeed. Comfortable with ambiguity. Comfortable with complexity

Underpinning the Conviva platform is a rich history of innovation. More than 60 patents represent award-winning technologies and standards, including first-of-its kind-innovations like time-state analytics and AI-automated data modeling, that surfaces actionable insights. By understanding real-world human experiences and having the ability to act within seconds of observation, our customers can solve business-critical issues and focus on growing their business ahead of the competition. Examples of the brands Conviva has helped fuel streaming growth for include: DAZN, Disney+, HBO, Hulu, NBCUniversal, Paramount+, Peacock, Sky, Sling TV, Univision and Warner Bros Discovery.  

Privately held, Conviva is headquartered in Silicon Valley, California with offices and people around the globe. For more information, visit us at www.conviva.com. Join us to help extend our leadership position in big data streaming analytics to new audiences and markets! 

Mandatory:

• 4-7 Experience in React JS,  (ReactJS 2.5yrs compulsory)
• Optional:

Knowledge in UX/UI design, Azure DevOps, Test Driven - and Domain Driven Development

• Developing of complex IT systems with various system integrations and configurations
• Data security/GDPR

• Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
• Mastermind creative ways to deliver an exceptional customer experience
• Developing and overseeing the implementation of customer service protocols
• Resolving complex customer problems or disputes in a professional manner
• Coaching and supporting team members to help them meet departmental goals
• Maintaining and documenting records of customer interactions for training purposes
• Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary

What you need to have:

• Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
• 5+ years prior experience in customer-facing roles
• Proven experience in a leadership role is required
• Excellent communication skills and the ability to anticipate the needs of customers
• Must demonstrate strong analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls 
• Superior organizational and time management skills 
• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
• Expertise in MS Excel, Word and PowerPoint 
• Customer Handling Experience in Fintech Setup Mandatory       

Job requires you to possess the following skills and experience:

• Proficient in Drupal 8 and 9, including custom module development, key contributed modules and core API

• Familiarity with Web Services, Headless CMS and Cloud services.

• Preference will be given to candidates who are Acquia certified.

• Having 8 – 10 years of Drupal hands-on development experience.

• Proficient in the maintenance and administration of Drupal modules and sites.

• Experience integrating open source and third-party applications into existing systems.

• Knowledge of PHP 5.x & 7.x, PHP files and theme functions, and knowledge of the Drupal theme layer

• Solid understanding of AJAX, HTML, JQuery, JavaScript, and CSS

• Familiarity with source control systems such as GIT, Subversion, etc.

Job Responsibilities:

• Results-oriented, reliable, able to work under pressure with multiple projects

• Hire, Train and Coach a team Drupal engineers

• Ability to both collaborate with team members and to work independently

• Eager to embrace current and emerging web technologies

Project Experience:

Please share links to your Github profile, LinkedIn profile and portfolio.

Required experience:

• Responsible for architecting, designing and implementing new features and functionality

• Establishing and guiding the websites architecture

• Ensuring high-performance and availability

• Proven experience as a Technical Architect Lead

• Hands-on experience with software development and system administration

• Understanding of strategic IT solutions

• Experience in project management and service-oriented architecture (SOA)

• Managing all technical aspects of the Drupal CMS

• Excellent communication skills

• Problem-solving aptitude

• Organizational and leadership skills

• BE/ BTech/ MCA in Computer Science, Engineering or a related field