Customer Support Officer

Job Title: SDET

Location: Chennai (Work From Office – Let’s ensure quality together!)

Experience: 1-4 years (You’ve tested software and squashed bugs like a pro!)

About the Company:

F22 Labs is a startup software studio based out of Chennai. We are the rocket fuel for other startups across the world, powering them with extremely high-quality software. We help entrepreneurs build their vision into beautiful software products (web/mobile). If you're into creating beautiful software and solving real problems, you’ll fit right in with us. Let’s make cool things happen!

Position Overview:

Are you passionate about ensuring the quality of software through meticulous testing? As a QA Tester at F22 Labs, you'll be responsible for ensuring that our mobile and web applications meet the highest standards. You’ll play an essential role in functional, regression, integration, and UAT testing, collaborating with an awesome team of developers and designers. Ready to bring your testing expertise and make sure our software runs perfectly? Let’s do this!

Key Responsibilities:

• Test Case Design: Write effective and thorough test cases to cover all functional, regression, integration, and UAT scenarios (because we leave no stone unturned!).
• Bug Reporting & Tracking: Use tools like JIRA and ClickUp to report and track defects, ensuring no bug goes unnoticed (we don’t want any sneaky bugs hanging around!).
• Requirement Analysis: Dive deep into business and functional requirements to create relevant and precise test scenarios (understanding the big picture is key).
• Manual Testing: Perform functional and non-functional manual testing on both web and mobile applications (keeping everything in top shape).
• Basic Automation Exposure: Contribute to automation testing tasks, supporting the development of automation scripts (a little automation goes a long way).
• SQL Testing: Use your basic SQL knowledge to validate the data integrity of our systems (let’s keep the data clean and precise).
• Collaboration: Work closely with the product and development teams to ensure smooth workflows and quality releases (teamwork makes the dream work).
• Problem-Solving: Identify, analyze, and help fix defects efficiently (problem-solving skills are your superpower).

Mandatory Skills:

• Manual Testing: Strong experience with manual testing, both functional and non-functional.
• Bug Tracking Tools: Experience using JIRA, ClickUp, or similar tools to log and track bugs.
• SQL Knowledge: Basic knowledge of SQL for database testing (because sometimes the database needs a little TLC).
• Requirement Analysis & Test Planning: Ability to analyze requirements and create test plans based on those (understanding the requirements is step one!).
• Agile & Scrum: Familiarity with Agile methodologies, working in fast-paced environments with iterative sprints.

Good to Have Skills (Bonus Points!):

• Basic Automation Knowledge: Experience with automation tools or frameworks (your first step into automation testing).
• Domain Knowledge: Experience in E-commerce and Hospitality (because understanding the domain helps you test smarter).
• Communication Skills: Excellent verbal and written communication skills (because great communication leads to great collaboration).
• Problem-Solving Skills: Strong analytical thinking and the ability to uncover root causes of issues.

Why Join Us (Perks & Benefits):

• Health insurance (your well-being is our priority).
• Flexible work timings (because we all work best when we’re in our groove).
• Competitive compensation (we know your value and reward it).
• Opportunities for rapid career growth (we love growing together).
• Fun, collaborative team environment (because work is more fun when you love what you do).
• Continuous learning and development (we support you as you level up your skills).

Selection Process:

• Online Assessment
• 1-2 rounds of interviews (let’s talk about your testing skills and how you handle bugs!).

If you're looking to join a fast-paced, innovative team where quality matters and every release is a new opportunity to shine, we want you on board! Apply today and let’s build amazing software together!

Skill Sets:

• Expertise in ML/DL, model lifecycle management, and MLOps (MLflow, Kubeflow)
• Proficiency in Python, TensorFlow, PyTorch, Scikit-learn, and Hugging Face models
• Strong experience in NLP, fine-tuning transformer models, and dataset preparation
• Hands-on with cloud platforms (AWS, GCP, Azure) and scalable ML deployment (Sagemaker, Vertex AI)
• Experience in containerization (Docker, Kubernetes) and CI/CD pipelines
• Knowledge of distributed computing (Spark, Ray), vector databases (FAISS, Milvus), and model optimization (quantization, pruning)
• Familiarity with model evaluation, hyperparameter tuning, and model monitoring for drift detection

Roles and Responsibilities:

• Design and implement end-to-end ML pipelines from data ingestion to production
• Develop, fine-tune, and optimize ML models, ensuring high performance and scalability
• Compare and evaluate models using key metrics (F1-score, AUC-ROC, BLEU etc)
• Automate model retraining, monitoring, and drift detection
• Collaborate with engineering teams for seamless ML integration
• Mentor junior team members and enforce best practices

Very strong core Java/Spring developer

• Decent experience in implementing observability (monitoring/alerts) for Java apps

• Working experience in using CI/CD pipelines.

• Capable of working with scripting languages.

• Knowledge of Tibco BW is optional and we can upskill him in case he has other desired skills.

• 5+ years of experience as a Full Stack front end developer
• Proficient understanding of web markup, including HTML5, CSS3.
• Good understanding of client-side scripting and advanced JavaScript libraries/frameworks, AngularJS
• Good understanding of asynchronous request handling, knowledge of AngularJS practices and hand on implementation of complex AngularJS applications, directives, controllers, services.
• Good understanding of AJAX and JavaScript Dom manipulation Techniques.
• Experience in JavaScript build tools like grunt or gulp.
• Proficient with the JavaScript language and its modern ES6+ syntax and features.
• Proficient with .NET framework and its core principles
• Proficient understanding of code versioning tools, such as GIT/Bitbucket.
• Critical thinker and problem-solving skills.
• Good time management skills.
• Great interpersonal and communications skills.