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Customer Support Officer
Neemans
Neemans's logo

Customer Support Officer

at Neemans

0 - 5 yrs
₹2L - ₹3.8L / yr
Bengaluru (Bangalore)
Skills
Customer Support
telecalling
Sales
Customer Relationship Management (CRM)

Responsibilities


· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.


· Performing routine assignments in the entry level to a professional job progression.


· Providing prompt recovery and problem escalation using multiple system management and problem management tools.


· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.


· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.


· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.


· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.


· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.  

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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Job Description


This is a remote position.


About the Company:


Abmiro, a fast growing Software-as-a-Service(SaaS) based product company HQ in Pune, India is looking for senior tech roles for its product Postree. We have an onsite office in Ireland and we are growing aggressively and looking for talented people who want to make a real difference.


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We are having our best year yet here in 2022 and looking for talented people who want to make a real difference.



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Responsibilities and Duties:

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What We Provide -

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Location: Pune (Remote)

PS: We're a small team, and your impact is going to be huge!

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Companies hiring on Cutshort
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