Customer Support Officer

Node JS Developer

We are looking for a Node JS Developer to join our team.

In this role, you will be entrusted with developing JavaScript applications using Node.js(NestJs framework).

Apply now for the role of a Node JS Developer at Codebuddy which is opening doors for skilled, energetic developers looking for Node JS Developer Jobs.

If you can help us design and create multiple layers of applications while working cross-functionally across different infrastructures and if you love problem-solving, Designing systems, and creating quality offerings, you would fit perfectly in Codebuddy.

Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.
• Analyze requests for enhancements/changes and write amendment/program specifications.
• Understand the inter-dependencies of the service (application, system, and database) and be able to pinpoint problem areas accurately to improve overall efficiency.
• Translate storyboards and various use cases to create high-performing apps
• Help in code automation
• 
  

What You Need To Apply (Technical Competency) :

• Bachelor's degree in computer science, information science, or similar.
• Minimum two years of experience as a Node.js developer.
• Minimum 6 months of hands-on experience with TypeScript.
• Basic knowledge of NestJs and ExpressJs.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of MongoDB.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Basics of Linux commands and basic Git knowledge for everyday workflow.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.
• Self-motivated with the ability to work independently or jointly in a self-directed way.

Job Summary: We are seeking enthusiastic and reliable individuals to join our dynamic team as International Voice Process Executives. The role involves handling inbound and outbound calls from/to international customers, providing excellent customer service, resolving queries, and ensuring customer satisfaction.

Responsibilities:

• Handle inbound and outbound calls from international customers.
• Provide information about products and services, respond to customer queries, and resolve issues effectively.
• Ensure timely and professional follow-up on customer issues.
• Maintain accurate and detailed records of customer interactions and transactions.
• Collaborate with team members to achieve individual and team goals.
• Adhere to company policies and procedures to maintain operational efficiency.
• Strive to achieve customer satisfaction and ensure positive feedback.

Requirements:

• 1-year bond commitment required
• Minimum 6 months of Experience required in an International BPO/ Call centre.
• Excellent communication skills.
• Customer Centric &Logical thinking and need to be enough spontaneous
• Ensure Timely& Professional Responses to all queries.
• Analytical & Probing skill.
• Strong ability to multitask and take fast decisions independently.
• Night shift only.
• The shift timings will be 7.30 PM to 4.30 AM.

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Schedule:

• Fixed shift
• Night shift
• US shift

Job Description

SquareShift is a fast-growing cloud consulting company, solving cloud challenges through excellence in technology, thought leadership, and quality in execution. We are based in Singapore, with a world-class engineering team in India. 

Founded by serial entrepreneurs, we are a team of tech-enthusiasts who have strong expertise in enterprise product development and cloud technologies.

Requirements

• 5+ years of professional experience in building and designing SaaS based web applications.
• Proven backend development skills with experience in a language like Ruby
• Knowledge of open-source technologies such as Apache, Solr, Lucene, Elastic Search, Memcached.
• Experience working with Product Management to build and release products in an agile environment.
• You are familiar with SDLC tools like Ant, Maven, Git, SVN, Jenkins, Travis, Puppet, Ansible, Docker.
• You have some knowledge around how AWS services and deployments work.
• You have excellent interpersonal skills and can explain complex problems to technical

Benefits

Why SquareShift?

We firmly believe that our growth, long term success & wellbeing as an organization are a direct outcome of the culture and teamwork. At SquareShift, you can expect,

• High-growth, collaborative environment with diverse and inclusive teams
• Continuous learning, enrichment, and development opportunities
• Competitive pay and allowances for professional development 
• Flexible time off to relax and recharge

Website - squareshift.co

Role: Head of Analytics

Location: Bangalore (Full time)

ABOUT QRATA: 

Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing startups using Qrata’s talent marketplaces. To sign-up, please visit Qrata Talent Sign-Up 

ABOUT THE COMPANY WE ARE HIRING FOR: 

Our client is offering credit card solutions for banks and financial institutions. It provides services like credit card design and onboarding, credit card authorization, payment processing, collections and dispute resolutions, credit card fraud detection, and more. They serve in the B2B space in the FinTech market segments.

POSITION OVERVIEW 

We are seeking an experienced individual for the role of Head of Analytics. As the Head of Analytics, you will be responsible for driving data-driven decision-making, implementing advanced analytics strategies, and providing valuable insights to optimize our credit card business operations, sales and marketing, risk management & customer experience. Your expertise in statistical analysis, predictive modeling, and data visualization will be instrumental in driving growth and enhancing the overall performance of our credit card business.

Responsibilities:

1. Develop and implement Analytics Strategy:

o Define the analytics roadmap for the credit card business, aligning it with overall

business objectives.

o Identify key performance indicators (KPIs) and metrics to track the performance

of the credit card business.

o Collaborate with senior management and cross-functional teams to prioritize and

execute analytics initiatives. 2. Lead Data Analysis and Insights:

o Conduct in-depth analysis of credit card data, customer behavior, and market trends to identify opportunities for business growth and risk mitigation.

o Develop predictive models and algorithms to assess credit risk, customer segmentation, acquisition, retention, and upsell opportunities.

o Generate actionable insights and recommendations based on data analysis to optimize credit card product offerings, pricing, and marketing strategies.

o Regularly present findings and recommendations to senior leadership, using data visualization techniques to effectively communicate complex information.

3. Drive Data Governance and Quality:

o Oversee data governance initiatives, ensuring data accuracy, consistency, and

integrity across relevant systems and platforms.

o Collaborate with IT teams to optimize data collection, integration, and storage

processes to support advanced analytics capabilities.

o Establish and enforce data privacy and security protocols to comply with

regulatory requirements.

4. Team Leadership and Collaboration:

o Build and manage a high-performing analytics team, fostering a culture of innovation, collaboration, and continuous learning.

o Provide guidance and mentorship to the team, promoting professional growth and development.

o Collaborate with stakeholders across departments, including Marketing, Risk Management, and Finance, to align analytics initiatives with business objectives.

5. Stay Updated on Industry Trends:

o Keep abreast of emerging trends, techniques, and technologies in analytics, credit

card business, and the financial industry.

o Leverage industry best practices to drive innovation and continuous improvement

in analytics methodologies and tools.

Qualifications:

Bachelor's or master’s degree in Technology, Mathematics, Statistics, Economics, Computer Science, or a related field.

Proven experience (7+ years) in leading analytics teams in the credit card industry.

Strong expertise in statistical analysis, predictive modelling, data mining, and segmentation techniques.

Proficiency in data manipulation and analysis using programming languages such as Python, R, or SQL.

Experience with analytics tools such as SAS, SPSS, or Tableau.

Excellent leadership and team management skills, with a track record of building and developing high-performing teams.

Strong knowledge of credit card business and understanding of credit card industry dynamics, including risk management, marketing, and customer lifecycle.

Exceptional communication and presentation skills, with the ability to effectively communicate complex information to a varied audience. 

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition, and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities:

• Integration of user-facing elements developed by front-end developers with server-side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions
• Performance tuning, improvement, and optimization of the application
• Ensuring high performance of applications and providing support

Skills and Qualifications:

• Strong proficiency with JavaScript and Node.js
• Knowledge of Node.js and frameworks available for it such as Express
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of server-side templating languages such as Jade, EJS
• Basic understanding of front-end technologies, such as HTML5, and CSS3
• Understanding accessibility and security compliance
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration
• Familiarity with AWS
• Experience with Mongo DB/Dynamo DB

Education and Experience:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 2+ years of experience as a Node.js Developer or similar role

We are looking for candidates have 4 to 7 years of professional expertise in the development of .Net Core, Asp.Net, .Net Framework, WebApi applications and angular applications. Also how have experience in 3rd party integrations like payment gateways.

• Experience integrating Third Party SDKs and APIs.
• Should have 3+ Years of Angular Js Work Experience or 3+ Years of Experience Developing the Angular 8/10/12/14/16 Web Applications.
• It's advantageous to be familiar with Angular Application Deployment.
• Working knowledge with Microsoft SQL.
• Understanding of HTML and CSS.a working knowledge of agile approaches.
• Good familiarity with version control tools like TFS and GIT.
• sms integration, image storage
• Strong analytical and problem-solving abilities.

• Two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.

You have:

• 4- 15  years of relevant experience in full stack development in a reputed B2B SAAS company, preferably contract lifecycle management company (e.g. Pandadoc, Ironclad, Docusign, Zoho, Cloudcherry, Spot Draft etc)
• Experience in the following tech stack: JavaScript, Typescript, Angular, Python, Django, REST API, MySQL, Google Cloud
• Solid understanding of RDBMS concepts and experience managing one database (MySQL, PostgresSQL, etc)
• Solid understanding of Google Cloud Platform (or AWS)
• Strong experience and/or expertise in building customized text editors
• Strong experience with Python data analysis libraries
• Experience and/or expertise in building No-Code platforms
• Experience leading a small team of engineers in an agile/scrum setup

Preferred additional qualifications:

• Experience in building integrations with third party tools.
• Automated testing and data quality assurance experience
• Experience in data analytics
• Experience in working with data scientist to build and/or deploy ML models to solve specific problems
• Experience in working with Microsoft Cloud Storage Partner Program (CSPP)
• Experience in a startup environment
• Experience in Blockchain and Web3 technologies

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.