Customer Support executive

• Mandatory (Experience 1) : 3+ YOE in digital illustration, concept sketching, and storyboarding for advertising or commercial production
• Mandatory (Experience 2) : Must have experience creating visual assets for advertising and marketing campaigns
• Mandatory (Core Skill 1) : Must be proficient in Adobe Photoshop for digital painting, image compositing, and photo manipulation
• Mandatory (Core Skill 2) : Strong storyboarding and animatic creation skills for video/commercial pre-production
• Mandatory (Core Skill 3) : Strong digital illustration and vector art skills using Adobe Illustrator
• Mandatory (Company) : Advertising Agencies (Pharmaceutical Ad Agencies highly preferred)

• Position: Appian Tech Lead
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• Job Description:      
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• Extensive experience in Appian BPM application development
• Knowledge of Appian architecture and its objects best practices
• Participate in analysis, design, and new development of Appian based applications
• Mandatory Team leadership and provide technical leadership to Scrum teams Certification Mandatory- L1, L2 or L3
• Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team
• Build applications: interfaces, process flows, expressions, data types, sites, integrations,
• Proficient with SQL queries and with accessing data present in DB tables and views
• Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services
• Experience working with different Appian Object types, query rules, constant rules and expression rules

 Qualifications:

• At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher
• Over 8 years in Implementing IT solutions using BPM or integration technologies
• Experience in Scrum/Agile methodologies with Enterprise level application development projects
• Good understanding of database concepts and strong working knowledge any one of the major databases e g Oracle SQL Server MySQL

Additional Information Skills Required

• Appian BPM application development on version 19.x or higher
• Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
• Good leadership skills and the ability to lead a team of software engineers technically
• Experience working in Agile Scrum teams
• Good Communication skills

Location: 

Type: Full-time

Company: Connexions global PVT LTD

About Connexions:

Connexions is a leading Business Process Outsourcing (BPO) company, specializing in providing tailored solutions to businesses across a range of industries. Our expertise lies in delivering high-quality customer service, technical support, and back-office operations. We partner with companies to optimize their processes, reduce costs, and enhance efficiency through innovative outsourcing solutions. As part of our expansion, we are seeking motivated Sales Executives to join our team and drive growth by securing new clients for our BPO services.

Key Responsibilities:

Client Relationship Building: Cultivate strong, lasting relationships with clients through proactive communication and exceptional service delivery.

Solution-Based Selling: Understand client needs and provide tailored payment solutions that align with their business objectives.

Prompt Client Support: Respond to client inquiries swiftly, ensuring issues are escalated and resolved in a timely manner to maintain high levels of satisfaction.

Lead Generation & Conversion: Identify and generate leads through networking, cold calling, and referrals, qualifying them to create opportunities that convert into closed deals.

Sales Excellence: Consistently meet or exceed sales targets by effectively closing deals and ensuring client satisfaction throughout the sales process.

Team Collaboration: Work closely with internal teams to ensure client requests and needs are addressed efficiently, ensuring seamless service delivery.

Client Feedback & Improvement: Monitor client satisfaction levels, gather feedback, and proactively suggest service improvements to enhance the overall client experience.

Upselling & Cross-Selling: Identify and leverage opportunities to upsell or cross-sell additional services to existing clients, maximizing revenue potential.

Qualifications:

Proven track record in B2B sales, ideally in the payments or financial services sector.

Experience working with high-risk industries (Forex, gambling, online gaming) is a plus.

Strong negotiation and communication skills.

Ability to develop and maintain strong client relationships.

Self-motivated, goal-oriented, and capable of working independently.

Knowledge of payment processing solutions is preferred.

Ability to travel if required for meetings, conferences, and networking events.

Freshers are welcome with Good English Proficiency.

Why Join Connexions Global PVT LTD:

Competitive salary and generous commission structure.

Heavy incentives for high performance and exceeding sales targets.

Annual company-sponsored trip out of the country to reward team success.

Opportunity to work with leading businesses in high-risk industries.

Dynamic and supportive team environment.

Continuous learning and career development opportunities

Annual company-sponsored trip out of the country to reward team success.

We are looking for enthusiastic, customer-oriented individuals to join our team as Customer Relations Executives (CREs). This role is perfect for freshers who are eager to learn and build a career in the customer service industry. You will be responsible for handling customer interactions, providing assistance, and ensuring a seamless experience.

RM Job Roles & Responsibilities:

1. Client Relationship Management: Build and nurture strong relationships with clients, understanding their real estate needs and preferences. Act as the main point of contact for clients throughout the real estate transaction process.

2. Client Consultation: Conduct detailed consultations with clients to understand their goals, preferences, and financial considerations. Provide expert advice on real estate market trends and investment opportunities.

3. Property Presentation: Showcase available properties to clients, emphasizing key features and benefits. Provide comprehensive information about the properties, including legal aspects and potential returns on investment

. 4. Transaction Facilitation: Facilitate the real estate transaction process, including property viewings, negotiations, and documentations. Collaborate with legal teams to ensure smooth and legally compliant transactions.

5. Market Analysis: Stay updated on local and regional real estate market trends. Provide clients with insights into market conditions, property values, and investment potential.

6. Customer Satisfaction: Ensure a high level of customer satisfaction by addressing client concerns and inquiries promptly. Seek feedback from clients and use it to enhance service delivery.

7. Client Retention: Develop and implement strategies to retain existing clients and encourage repeat business. Provide ongoing support and assistance even after the completion of transactions.

8. Market Research: - Conduct research on new and upcoming real estate projects, developments, and investment opportunities. - Provide clients with valuable insights into potential investment areas.

9. CRM Utilization: - Utilize Customer Relationship Management (CRM) tools to manage client interactions, maintain records, and track communication history. - Ensure accurate and up-to-date client information in the CRM system.

10. Compliance and Legal Understanding: - Stay informed about real estate laws, regulations, and legal requirements. - Ensure that all real estate transactions comply with legal standards and regulations.

11. Negotiation Skills: - Negotiate favorable terms and conditions for clients during real estate transactions.

12. Market Promotion: - Develop and implement marketing strategies to promote available properties and generate interest from potential buyers or investors. - Collaborate with marketing teams to create promotional materials.

13. Reporting and Analysis: - Prepare regular reports on client interactions, transactions, and market trends. - Analyze data to identify areas for improvement and strategic adjustments

• Minimum 8+ years of experience working in a IT environment of which 5+ years as a  product manager/Product Owner for a web/mobile product
• Experience working with business, technical and external stakeholders to elicit inputs to draft out roadmaps
• Excellent communication skills ( written, verbal, presentation) 
• ability to create and present product roadmaps 
• Ability to breakdown the roadmap into Epics, detailed user stories, create backlog items. 
• Must be able to communicate business requirements to tech teams 
• Must be able to work in a team and also independently 
• experience in mobile game design will also be considered Extremely good when it comes to understanding usability issues and creating mock-up screens High intelligence, ability to conduct 
• Coding languages (ex: Java, Reactjs)  is a plus
• strong market research and come up with a well-articulated business plan Should be in regular touch with the latest happenings in the technology world Outstanding 
• communication skills both oral and written 
• Demonstrated ability to analyze business issues across multiple domains 

• Generating leads for SMS and Email marketing.
• Increase sales & revenue. Achieve goals and targets.
• Preparing Sales and Marketing Strategy.
• Report on a daily/weekly basis.
• Coordination and communication with internal and external customers for enquiry generation & enquiry handling.
• Excellent communication skills and efficiency in MS-Excel, MS-Word & MS- PowerPoint.
• Strong in Client interaction.
• Enter and update customer information in the database.
• Answer questions about products or the company.
• Keep records of calls and sales and note useful information.

What you’ll do:

• Translation of text from English to Odia
• Contribute to Word pool of Odia language database.
• Content creation.
• Research work on Odia language contents, web pages, applications.
• Testing and enhancement of proprietary language technologies
• Development of internal tools
• Maintaining records of work received and work performed etc.

Who you are:

• Graduation/Post graduation in language, Journalism or Mass Communication
• Diploma in Translation will be an added advantage
• Excellent command over English and Odia language
• Working knowledge of text entry in Odia language
• Working experience on Unicode text.
• Good knowledge of computer usage including MS Word and Excel 
• Experience in translation/copy-writing or creative writing