Customer Support executive

About the Role

We are looking for a dynamic and result-oriented EdTech Sales Representative with prior experience in Institutional Sales. The role focuses on building partnerships with colleges and universities by engaging with key academic stakeholders and driving collaborations for student training programs.

Key Responsibilities

• Drive institutional sales by onboarding colleges and universities for training collaborations
• Identify, approach, and generate leads from educational institutions in assigned regions
• Visit campuses and schedule meetings with HODs, placement cells, and decision-makers
• Present Iklavya’s training solutions and convert prospects into long-term partnerships
• Negotiate and close agreements/MoUs with institutions
• Build and maintain strong relationships with academic stakeholders
• Maintain a consistent sales pipeline and follow up on leads
• Provide regular updates, reports, and market insights to the team

Required Skills & Qualifications

• Mandatory: Prior experience in Institutional Sales (B2B / Education / EdTech sector)
• Proven ability to close deals with colleges, universities, or similar institutions
• Strong communication, presentation, and negotiation skills
• Confidence in interacting with senior academic professionals (HODs, Deans, Management)
• Self-driven, target-oriented, and proactive approach
• Basic knowledge of MS Office (Excel, PowerPoint, etc.)

Travel Requirements

• Willingness to travel extensively within assigned regions
• Candidates should be comfortable visiting colleges in Prayagraj, Lucknow, and nearby cities like Varanasi

Eligibility Criteria

• Graduate in any discipline (MBA preferred)
• 1–4 years of relevant experience in Institutional / B2B Sales

Mandatory Skills:

• Total 10+ years of experience in SAP projects

• Minimum 3+ years of Project Management experience

• Experience in handling SAP AMS projects

• Strong exposure to Managed Services and Shared Support Models

• Excellent customer handling and stakeholder management skills

• Experience in Presales activities

• Strong knowledge in Proposals and Estimations

• Good communication and presentation skills

• Ability to manage client expectations and project delivery effectively

• Candidate should be comfortable for Face-to-Face interview process

• Immediate to 30 Days joiners preferred

• Work from Office is mandatory (No Work from Home option)

Interested and relevant profiles can be shared at the earliest.

Job Title: Regional Manager – Operations ( Pan-India)

Role Overview

The Regional Manager – Operations oversees multiple properties across India, ensuring operational excellence, guest satisfaction, and revenue growth. This role combines strategic leadership with hands-on operational management to drive performance,who can enroll and maintain 25 numbers of properties having more than 300 rooms from the city where they are located.

Key Responsibilities

1. Strategic Leadership

Develop and implement operational strategies to optimize guest experience, efficiency, and financial performance across all properties.

2. Operational Management

Oversee daily operations across regional properties.

3. Financial and Business Performance

Develop and manage annual budgets, forecasts, and financial plans.

4. Guest Experience

Ensure high levels of guest satisfaction through quality service and responsiveness to feedback.

5. Team Leadership

Lead and motivate , conducting regular meetings to review performance.

6. Sales and Marketing Support

Collaborate with Sales & Marketing to plan and execute promotional activities and packages.

Build and maintain strong relationships with travel agents,DMCs, and corporate clients.

7. Compliance and Safety

Ensure compliance with statutory regulations.

Key Performance Indicators (KPIs)

1.Maintain an annual occupancy level of 25% for all properties under supervision.

2.Ensure the average yearly room revenue increases by 10% compared to the baseline at the time of agreement.

3.Maintain consistent five-star reviews on all relevant online review platforms.

Requirements

Bachelor’s degree in Hospitality Management.

5–10 years of experience in hospitality operations, including 2–5 years in a managerial role.

Strong leadership, communication, and problem-solving skills.

Salary Range

Competitive, based on experience and location.

Role: Process Specialist

Location: Visakhapatnam

Experience: 0-2 Years

·      Excellent English to enable customer communication (Written and Verbal)

·   Good knowledge of Telecommunication, Vendor portals and Mobility ordering (Wireless and fixed )

·      Need to handle client chats, emails and calls

·      Good knowledge of MS Office

·      Need to have strong typing skills with a high level of accuracy

·      Flexible with shift timings and week offs

Requirement:

Position: Web Developer

Experience: Min 4yr

Relevant Experience in React , Redux , Hooks Javascript etc is mandatory

CTC: As per standards

Location: Bangalore

Industry: Retail / E-commerce 

Functional Area: IT Software - eCommerce, Internet Technologies 

Role Category: Programming & Design 

Role: Application Programmer

 Employment Type: Permanent Job, Full-Time 

Web Developer - II / Senior Job Description - 

Expertise in Javascript, JQuery, W3 CSS, CSS3, HTML5 - 

Deep understanding of client-side, frameworks such as React.js, Backbone.js

 - Performance optimization techniques for the web and mobile web 

- Expertise in Integrating and maintaining RESTful Web-Services 

- Good understanding of AJAX, asynchronous request handling, partial page updates 

- Good understanding of Virtual DOM, Data structure, and data manipulation 

- Deep understanding of UX principles & building GUI 

- Basic knowledge of version control system like Git / Mercurial / Bitbucket 

- Writes clean, readable, and maintainable code 

• Market research, understanding the competitive landscape and tailoring the customer communication accordingly
• Lead generation, customer qualification, Demos and achieving sales closure
• Maintaining the customer interactions on Fresh Sales CRM
• Meeting Quarterly & Annual Revenue Targets

• Total 0-2 year of experience
• Prior experience in selling SaaS (Software as a Service) solution or subscription-based product will be a definite plus
• Excellent written and verbal communication skills. 
• Well versed with tools to prepare engaging Business presentations
• Strong knowledge of using LinkedIn and other social media platforms to reach out to prospects
• Self driven

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.

• Technical Experience on Physical Layer of 3GPP LTE
• Experience on DSP Development\
• Proficient in C Good
• understanding of Wireless Communications
• Experience on MAC-PHY interface
• Behavioral Interpersonal skills & Ability to work in team
• Good Communication Skills Good Analytical Skills