Customer Support executive

We are looking for an energetic and fun individual to join our team as a Digital Marketing Intern!

The successful intern will be able to learn different Digital Marketing solutions such as Search Engine Marketing, Google Ads, Facebook Ads, Social Media Marketing, Content Creation, SEO and more.

Job Title: Digital Marketing Internship

Job Type: Full Time

Education: Bachelor's (Preferred)

Stipend: ₹ 4000 - ₹ 6000 per month

Duration: 3 Months

Location: Yashoda Nagar Kanpur

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Designation - Sr. Frontend developer 

Location - Pune, Maharashtra, India (Onsite)

Work mode - Hybrid 

Salary - Best in the Industry 

Flexible working hours 

Requirement:-

4+ years of production experience with React JS and associated tooling (Redux, Jest, Cypress & BuildPacks)

3 years of JavaScript (and preferably Typescript) experience including asynchronous programming, closures, types, and ES6/ES7.

Thorough understanding of React.js and its core principles including Virtual DOM, Data Binding, State & Props and React Lifecycle and Redux Middleware such as Thunk or Saga.

Experience with front-end technologies such as HTML5, CSS3, LESS, Bootstrap, Material UI, etc.

Experience with code quality and reusability practices (eslint, prettier, CI/CD for front-end repos)

Knowledge of cross-browser compatibilities, responsiveness, and web accessibility standards.

Strong understanding of software engineering best practices, including unit testing, code reviews, design documentation, debugging, troubleshooting, and agile development

Have implemented complex features like authentication/authorization, I18N, logging, security, and testing into developer boilerplates to minimize production errors.

Must-Have Skills:-

ReactJS 16+

Redux

Redux middleware

CSS, PostCSS, JSS (Critical)

TypeScript / Javascript

Communication: You like discussing a plan upfront, welcome collaboration, and are an excellent verbal and written communicator.

Qualification:-

Bachelor’s degree in Computer Science or equivalent experience.

Job Title: Sr. UIPath RPA Developer 

Experience: 5+ years

Location: Hyderabad/ Pune

Fulfilment Type: Fulltime

Primary Skill: UIPath, OCR, SAP Automation

Job Description:

1. Strong UiPath Development skills

2. Strong communication skills

3. Design, Develop, Build, Deploy and Manage automation BoTs in UiPath environment

4. UiPath citizens developer with skills set on Low complexity automation is good to have

5. Knowledge/Understanding with business process requirements and experience configuring automation processes in UiPath

6. Strong techno-functional skills and experience on working with business to gather requirements. Working with testing teams like UAT to perform testing

7. Experience working with infrastructure teams to guide and assist in issue resolution

8. Experience working in cross functional teams involving cloud environments, to be able to work with security teams and firewall teams for any code issue resolution

9. Knowledge/Experience building BoT with automation on SAP ERP, Finance, Supply Chain, SAP Ariba, Vendor On-boarding, GFE+, Logistics, PKMS – Warehouse Management is nice to have.

Looking for a strong candidate good in technical skills and communication.
*Must have Min 3 years experience in Domestic  / Internation IT OR Non-IT Staffing.

*Should have Min 3 years experience working in Contract hire, Permanent positions.

*Must have Min 1 to 2 years experience working product hiring
We need a Recruiter with strong sourcing capability to handle volume hiring. Should have experience in Services & Technical OR Non-Tech Hiring.

*Ready to join immediately.

Client  Client is an MNC that provides online display advertisements focussed on retargeting to brand audience. It offers personalized retargeting tools for internet firms, marketing experts and publishers ranging from customer acquisition, audience match and App advertisement to design and analytical tools.

Role: : Technical Solutions Engineer, Reseller & Agency Solutions  

Location: Hyderabad

Salary 14-18 LPA

Job Description

Roles & Responsibilities

• Understanding of Criteo products’ integration flows from a technical and sales perspective
• Provide the necessary technical trainings to the Resellers
• Discuss integrations with commercial representatives and support them through the process
• Plan the communication strategy with the resellers to improve efficiency
• Co-ordinate 3rd parties involved on each integration
• Providing feedback to both our internals’ engineering team and the reseller
• Pipeline reporting
• Work in a fast-paced innovative environment and be cool under pressure Optimize existing client set up.
• Support the troubleshoot of live campaigns to improve campaign performance and customer satisfaction
• Support the technical rollout of new products added on the client’s portfolio such as App or Web Continuous improvement of processes and tools:
• Participate with the wider global team to improve and develop new tools and processes.
• Contribute to the improvements of the product integration methodology
• Redefine processes to make the Technical Solutions team more efficient and be partners of the business teams
• Proactive development of tools and solutions that will support the growth of our South APAC team and facilitate the day-to-day job of your team members
• Provide guidance to other team members on areas of expertise
• Identify bugs, report them and work close to our internal teams on their resolution

Who You Are

• Degree in computer science or technology related degree.
• Fluent in English, both spoken & written.
• Experience in reviewing and debugging code in the following software languages: HTML, JavaScript, XML, SQL
• Experience related to Android and iOS platforms is advantageous.
• Strong interpersonal and communication skills across all levels of interlocutors
• Experience working closely with internal clients throughout the full implementation of the project.
• Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
• Proactivity associated to a “can do” way of working
• Team spirit oriented, sharing best practices and open to train other team members
• Problem solving and a positive attitude in a fast pace environment
• Autonomous personality and interested in taking initiatives and lead on projects
• Can work in full autonomy and as part of a team.
• Attention to detail to act as a consultant and be reactive in front of any potential situations
• Passion for new media, internet trends and continual learning

Tatsam is a stealth mode, venture-backed mental healthcare company based in India. We're redesigning mental health and wellness experiences for the modern day working professional, have raised angel round from top-tier investors, and signed some of the largest Indian enterprises and startups for the upcoming private beta launch… and we’re just getting started.

The startup is led by a team of CXOs who are serial entrepreneurs (YC alumni, IIT alumni, CXO in large enterprises). They are supported by a team of behavioral design experts, clinicians and counsellors with vast experience, and technologists on a mission to improve mental health and wellbeing for the modern day working professional.

The Role - Account manager
As the account manager, you’ll be responsible for building relationships with and upselling to some of the best known Indian and eventually global brands.

*Your core areas of ownership would be - *

• Nurturing the qualified leads: Once the opportunities are qualified, you will help the Chief sales officer to guide the leads through our sales process, which will involve a mix of in person, video call and telephone activities.
• Collaboration with client SPOCs: Create close working relationships with clients on the ground and engage with the SPOC on a frequent basis
• Project manage the delivery
• Keep the NPS high
• Proactively identify bottlenecks in end-user experience and think of ways to resolve them

You have:

• Proven ability to engage with service side client professionals (department heads as well as CXOs)
• Experience of managing large scale account activities with large enterprises with multiple stakeholders as well as promoter-driven organisations
• Masterful communication skills, both verbal and written
• Ability to forge and build relationships at a senior level - crossing multiple sectors and geographies.
• Public speaking experience: Commanding an audience of 1 or 50, both in person and over video conference

*Brownie points for being: *

• A growth-oriented, curious person interested to understand the science of mental health and wellbeing, our value proposition and the competitor landscape.
• A genuine and empathetic person. Brownie points if you have battled with any kind mental or large wellbeing issues - diagnosed or undiagnosed in the past

The Opportunity
You will enter a close group of exceptionally talented people who in the last 2-months have secured incredible investors, partners, clients and advocates. We will continue this momentum till our vision of being able to provide good mental health and wellbeing avenues for the modern day professionals is achieved. If we like each other and agree to partner in this journey, this has the potential of resulting in a compounded career and mental growth for you.