Customer Support executive

The Store Manager – Apparel is responsible for overseeing all store operations, ensuring excellent customer service, driving sales performance, managing inventory, and leading a high-performing team to achieve business goals. The ideal candidate will combine strong leadership skills with retail expertise in the fashion/apparel industry.

Key Responsibilities

1. Store Operations

• Oversee daily store operations to ensure efficiency and compliance with company policies.
• Ensure the store meets visual merchandising standards and maintains an attractive, organized presentation.
• Manage cash handling, banking, loss prevention, and audit procedures.
• Ensure compliance with health, safety, and security policies.

2. Sales & Business Performance

• Drive sales to achieve or exceed monthly and annual targets.
• Monitor key performance indicators (KPIs) such as conversion rate, average transaction value (ATV), and customer retention.
• Analyze sales trends and optimize strategies accordingly.
• Implement promotions, campaigns, and pricing strategies.

3. Customer Experience

• Deliver exceptional customer service and resolve customer complaints or issues promptly.
• Train staff to provide product knowledge, styling advice, and personalized service.
• Foster a welcoming and engaging shopping environment.

4. Team Leadership & Development

• Recruit, onboard, and develop store staff.
• Coach, motivate, and lead the team to enhance performance and productivity.
• Conduct performance reviews, set goals, and manage staffing schedules.
• Encourage teamwork and accountability.

5. Inventory & Stock Management

• Ensure accurate stock levels and timely replenishment.
• Supervise receiving, stock processing, and inventory audits.
• Minimize shrinkage and manage stock integrity.

6. Reporting & Administration

• Prepare and submit reports on sales, stock, payroll, and store performance.
• Manage budgets and operational expenses.
• Coordinate with merchandising, HR, and regional teams.

Qualifications & Skills

Education:

• Bachelor’s degree in Business Administration, Retail Management, Fashion, or related field (preferred)

Experience:

• Minimum 3–5 years of retail experience, with at least 2 years in a supervisory or managerial role in apparel/fashion retail.

Strong Computer Networks & Operating Systems Profile

Mandatory (Experience): Must have 2+ years of hands-on experience in Computer Networks and OS

Mandatory (Skills 1): Must be Proficient in Linux/Unix commands and practical coding knowledge

Mandatory (Skills 2): Must have strong Knowledge of Operating System and Network fundamentals like SI & TCP/IP models, Protocols(TCP, UDP, IP), Firewalls, VPNs, encryption (SSL/TLS), Process scheduling, multitasking, memory management etc

Mandatory (Exclusion): Don't source from Physicswallah and Scaler (No hire policy)

Required Experience 

1 - 5 years of total experience 

Minimum 1 year of experience in SaaS B2B sales 

Experience of selling in education sector is a plus (good to have) 

Requirements | What do we look for? 

• You have strong written and verbal English communication skills 
• You are excellent and confident in giving demos/presentations of enterprise SaaS/software tools 
• You have planned and executed sales in a defined zone previously 
• You have performed end-to-end sales and achieved targets as an independent contributor 
• You are a self-starter and enjoy collaboration with others 
• You understand that making mistakes means you’re learning 
• You have a constant desire to grow and develop 

Roles and Responsibilities | What will you do? 

As a Business Development Manager at company you will be responsible for selling company’s flagship SaaS product (campus placements automation tool) to colleges and universities on an annual license subscription basis. 

• Planning and setting weekly/monthly lead generation and outreach goals
• Prospecting, generating leads from the college database shared with you for your zone (1 or more States assigned to you), via emailing, calling, or any necessary means 
• Scheduling and fixing product demo over calls and emails 
• Perform product demos confidently to the placement officers and leadership (Chancellors, Directors, Owners) of the institutes 
• Prepare and send proposals, discuss and negotiate pricing, close deals 
• Maintain a healthy pipeline and achieve your set quota/targets

Responsibilities:

• Experience and working knowledge of Java 8, Hibernate, Spring Boot, Microservices and REST API is mandatory
• Expert understanding of the object-oriented design and programming concepts
• Strong problem solving skills, data structures and algorithms and multithreading
• Good understanding of AWS and cloud-native technologies
• Knowledge of AWS services - RDS, DynamoDB, Elastic Search, Kinesis. Experience of working with AWS SDK is preferred.
• Good understanding of CI/CD and Jenkins pipeline
• Experience of writing unit tests using Junit/Mockito
• Knowledge of Integration Testing framework like Cucumber is required.
• Proficient in Git commands and branching concepts

Role Overview

1. As a Pre-Sales Engineer, you will be responsible for designing and drafting systems for Technical Proposals brought in by the sales team, ensuring that quotes are technically correct before submitting to clients.
2. Preparation of proposal based on the RFP / RFQ docs and Understand the CAD drawing.
3. Generate BOQ, Compliance Statement, system descriptions, schematic drawings, material / technical submittal, system programming such as Crestron, Extron, Bose and other OEM products etc.
4. Provide sales and technical staff with technical support on both a pre- and post-sales basis
5. Communicate and interact with internal employees, clients and colleagues in a professional and timely manner.
6. Conduct or attend a Site visit and Site surveys when needed.
7. Develop and maintain knowledge of current and new technologies that company offers.

Key Skills

• 2+ years of experience required in AV.
• Experience in developing cost-effective solutions around customer needs.
• Good skill for Vendor Management, OEM interaction.
• Proficient in the use of Microsoft Office Suite
• Good Communication skill

Responsibilities

• Manage incoming calls, chat and emails from customers in a prompt and swift manner

• Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable

• Manage and resolve customer complaints, escalate to concerned authority when necessary

• Build sustainable relationships and trust with customers through open and interactive communication

• Provide accurate & complete information to improve customer satisfaction leading to noticeable results

• Maintain records of every interaction and forward to concerned team member whenever necessary

Who can apply:

• Graduate from any stream
• 2+ years experience in a customer support role

• Strong Track record of performance 

• Strong listening , written and verbal communication skills

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

• Must be fluent in English, proficiency in other languages is an advantage.

• Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable 

What are we looking for:

1. Strong experience in MySQL and writing advanced queries
2. Strong experience in Bash and Python
3. Familiarity with ElasticSearch, Redis, Java, NodeJS, ClickHouse, S3
4. Exposure to cloud services such as AWS, Azure, or GCP
5. 2+ years of experience in the production support
6. Strong experience in log management and performance monitoring like ELK, Prometheus + Grafana, logging services on various cloud platforms
7. Strong understanding of Linux OSes like Ubuntu, CentOS / Redhat Linux
8. Interest in learning new languages / framework as needed
9. Good written and oral communications skills
10. A growth mindset and passionate about building things from the ground up, and most importantly, you should be fun to work with

As a product solutions engineer, you will:

1. Analyze recorded runtime issues, diagnose and do occasional code fixes of low to medium complexity
2. Work with developers to find and correct more complex issues
3. Address urgent issues quickly, work within and measure against customer SLAs
4. Using shell and python scripts, and use scripting to actively automate manual / repetitive activities
5. Build anomaly detectors wherever applicable
6. Pass articulated feedback from customers to the development and product team
7. Maintain ongoing record of the operation of problem analysis and resolution in a on call monitoring system
8. Offer technical support needed in development