Customer Support executive

Job Title: Relationship Manager - CRM

Salary -upto 8 LPA

Location -Mumbai

Job Summary

We're seeking a dynamic and customer-focused Relationship Manager to join our CRM team. The ideal candidate will play a key role in maintaining strong client relationships, ensuring efficient post-sales activities, and managing collections.

Key Responsibilities

- Customer Relationship Management: Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.

- Collections and Follow-ups: Manage and oversee the collection process, ensuring timely payments from customers.

- Post-Sales Activation: Facilitate seamless post-sales processes, including onboarding and activation of services/products.

- Demand Letter Generation: Prepare and issue demand letters in compliance with company policies and legal standards.

- Documentation and Reporting: Prepare and manage client-related documentation, including agreements, contracts, and payment schedules.

Requirements

- Experience in real estate is mandatory

- Proficiency in Excel and data management

- Excellent communication and interpersonal skills

- Attention to detail and ability to multitask

- Strong analytical and problem-solving skills

What We Offer

- Opportunity to work with a dynamic team

- Professional growth and development opportunities

- Competitive salary and benefits package

- 5-day working week, 10am-6pm

How to Apply

If you're a motivated and experienced Relationship Manager, please submit your resume and cover letter to [insert contact information].

Hiring Hashtags

#RelationshipManagerJobs

#CRMJobs

#RealEstateJobs

#CustomerServiceJobs

#SalesJobs

#MarketingJobs

#MumbaiJobs

#JobOpening

#CareerOpportunity

#HiringNow

• 8 - 12 years of professional experience in .Net Framework 2.0/3.5/4.0/4.5 (C#, ASP.Net) and ADO.Net. Strong knowledge of software development, debugging and deployment tools Knowledge and experience of SQL Server (Any version). 
• Knowledge of Versioning tools. Strong experience working with HTML, CSS, JavaScript, and jQuery. 
• Should have Good Problem Solving and Analytical Skills Ability to work independently and as part of a team Ability to handle individual projects as well as team. 
• Understanding of MVC, WCF, WPF and any mobile technology – beneficial Ability to learn new technology in a short period.

• Experience with tracking and improving critical KPIs on a dashboard.
• Content is going to be a huge part of our marketing efforts. Having experience in driving relevant traffic from content and measuring conversion and ROI from it is required.
• Strong understanding of how to drive relevant traffic from channels like Facebook, Instagram, Pinterest, search – both organic and paid.
• Practical experience with email marketing is a must. Proficiency with marketing tools & technologies like email automation, landing page design and instrumentation, and A/B testing are a must.
• Strong sense of product as you’ll be a key influencer in how the product shapes over time.
• Creative thinker, story-teller and problem solver with attention to detail.
• Bachelor’s degree, preferably a master’s degree is required.
• Hands on experience in the eCommerce domain, especially on the seller side.
• Understand how to build and nurture a community of users, advocates and influencers and use this to amplify the word of mouth for the product.
• Exceptional writing skills, ability to edit and proofread content for clarity, grammar and accuracy.
• Hands on experience or comfortable with any or all of the following: SQL, HTML, CSS, JavaScript or programming in any language is a strong plus.
• Any experience with data sciences and analytics, R or python.
• Knowledge of or experience with UI/UX, graphics design or product management.
• US education is a strong plus. All customers are in the US to having spent time there and cultural familiarity is helpful.

Responsibilities

• Complex ABAP programming, testing and debugging functions related to the implementation of SAP modules
• Understand the requirements from provided functional designs and transform these requirements into the technical designs
• Close communication with functional teams /designers and build professional relationships with clients

• Your role will require you to take on complex tasks and transform them into intuitive accessible and easy-to-use designs.
• From creating user flows and wireframes to building user interface mock-ups and prototypes, we are sure this role will see your best potential.
• At each stage, you will anticipate what our users need, advocate for them and ensure that the final product surprises and delights them.

Roles and Responsibilities:

• Partner with product managers and engineers to oversee the development of a product from problem definition, concept to launch.
• Contribute to high-level strategic decisions with the product and executive teams.
• Design mobile interfaces that are incredibly simple, elegant, and enjoyable for users.
• Work with the design and product team, give and seek feedback in order to continually raise our bar for quality.
• Collaborate directly with engineers at every stage of a product’s creation.
• Ensure product excellence throughout the product development and implementation process.
• Up-to-date with the latest Product Designer trends, techniques, and technologies.
• Deliver detailed design flows and specifications, ensure product excellence throughout the product development and implementation process.

Basic Qualification:

• 3+ years designing excellent digital products for a cross-functional team; ideally with 2+ years focused on Mobile UX/UI
• A track record of advocacy for the customer and applying user research insights to your design
• Solid experience in creating wireframes, storyboards, user flows, process flows, and site maps.

Skills:

• Ideally familiar with most or all of the following: Conceptual design, user research, wireframing, UI prototyping, detailed design, usability testing, and implementation.
• Experience with industry-standard design tools (Figma, Adobe CC, etc...)
• Excellent communication and the ability to convince stakeholders to buy into your Concepts
• An understanding of business that is equal to your understanding of product owner needs

Functional Competencies:

• Strong experience in UI, UX Design.
• Knowledge of User Research and User Interaction.
• Deliver detailed design flows and specifications, ensure product excellence throughout the product development and implementation process.

About Hop:

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

About Individual

Looking for an enthusiastic individual who is passionate about technology and has worked with either a start-up or a blue-chip firm in the past.

The candidate needs to be a multi-tasker, highly self-motivated, self-starter and have the ability to work in a high stress environment. He/she should be tech savvy and willing to embrace new technology comfortably.

Ideally, the candidate should have experience working with the technology stack in the scalable and high growth mobile application software.

General Skills

• 1-2 years of experience in backend development.
• Bachelor's degree in Computer Science, Information Science, or equivalent practical experience.
• Exposure to Behaviour Driven Development and experience in programming and testing.
• Excellent verbal and written communication skills.
• Good time management and organizational skills.
• Dependability
• Accountability and Ownership
• Right attitude and growth mindset
• Trust-worthiness
• Ability to embrace new technologies
• Ability to get work done
• Has good code reviewing skills for conformance.
• Has good software testing skills and good code writing skills.

Technical Skills

• Exposure with back-end programming languages with hands on JAVA, Node JS etc along with Spring framework.
• Database administration and management of a hosting environment such as AWS.
• Sound understanding of relational and non-relational DB systems such as MySQL, Post-gres, MongoDB etc.
• Has experience dealing with JIRA (issue tracking tools), Confluence (knowledge management) tools.
• Experience with building and maintaining microservices.
• Experience with building and integrating the core system with external APIS.
• Good to have: Domain knowledge in the BFSI tech stack.
• Has handled scalability and worked on backend security protocols.
• Has worked on both mobile and web development.
• Has experience and inclination to work on architectural design and review.

Day-to-Day Responsibilities 

1. Contribute in all phases of the software development life cycle.
2. Partake in software and architectural development activities.
3. Conduct software analysis, programming, unit-testing and debugging.
4. Transforming requirements into functional modules.
5. Recommend changes to improve established application processes.
6. Work quickly with a clear bias towards actions and continuous development.
7. Participate in regular code reviews of peers and be open to pairing when necessary.

Responsible for handling IT requirements from US based clients.

• Must have full life cycle experience of US Staffing
• Sourcing from Job Portals (Monster, Dice, Career builder), Making job postings on the Job Portal.
• Well versed about US Terms like W2, C2C, 1099, US Visas, etc.
• Must be having capability to work with a team or individually.
• Must have strong command on English (oral, written).
• Willing to work in Night Shift Monday to Friday (7.30 PM - 4:30 AM IST).