Customer Support executive

Mandatory : Excellent in communication

Job Description : 

Sales Closure & Client Coordination Specialist

 Role Overview : A commercially sharp, execution-focused Sales Closure Specialist who will take ownership of converting qualified leads into revenue. This is not a lead generation role.

 The position is responsible for:

  Driving structured follow-ups

  Managing proposals and commercial documentation 

 Supporting negotiation discussions 

 Ensuring disciplined closure of opportunities The role requires strong client engagement capability, commercial maturity, and the ability to work in a structured B2B sales environment—particularly with international clients entering or expanding in India.

 Key Responsibilities

 1. Opportunity Conversion & Deal Closure 

 Engage with pre-qualified inbound leads shared by the company. 

 Conduct structured discovery discussions to understand client requirements (HR, Payroll, EOR, BPO, Compliance, Accounting). 

 Drive timely follow-ups to move opportunities through the sales pipeline.  Support commercial discussions and negotiations under leadership guidance. 

 Work towards defined monthly and quarterly closure targets.          2. Proposal & Commercial Management

  Prepare customized proposals aligned with client requirements and OBOX pricing frameworks.  Coordinate internally with operations, compliance, and finance teams to structure commercial terms. 

 Ensure accurate documentation, scope clarity, and commercial positioning.

  Support addendums, revisions, and proposal refinements as required.   3. Client Communication & Relationship Handling

  Act as a structured communication bridge between client and senior leadership.

 Maintain professional engagement with founders, CFOs, HR heads, and business leaders. 

 Build credibility through clarity, responsiveness, and commercial understanding. 

 Ensure client confidence during evaluation and decision-making stage.   4. Sales Process & CRM Discipline

  Maintain accurate CRM updates and opportunity tracking. 

 Ensure follow-up timelines are adhered to.

  Share weekly pipeline status and conversion insights. 

 Identify bottlenecks in deal progression and escalate proactively. KPIs (Indicative)

  Lead-to-closure conversion rate 

 Proposal turnaround time  Sales cycle duration 

 Revenue closed per month 

 CRM hygiene & documentation accuracy Required Skills & Competencies

  Strong B2B communication skills (verbal & written). 

 Confident negotiation support capability.

  Ability to understand commercial structures and pricing discussions

.  Structured follow-up mindset.

  Objection handling skills.  High ownership and accountability

 Proficiency in MS Office & CRM tools. Preferred Background

  4+ years’ experience in B2B services sales, HR consulting, payroll, EOR, recruitment, or professional services. 

 Exposure to dealing with international clients preferred.

  Graduate in any discipline (MBA – Sales/Marketing preferred but not mandatory). Ideal Candidate Profile 

 Commercially mature and confident in business conversations.

  Detail-oriented with strong backend documentation capability.  Target-driven but process-disciplined.

  Comfortable working in a structured, compliance-sensitive environment.  Able to represent OBOX’s positioning of “Making India Easy” for foreign companies.

• Excellent knowledge of working with PHP Symfony / Laravel / CodeIgniter
• Must possess a strong understanding of Object-Oriented technology
• Knowledge of any PHP CMS or Framework will be a plus – Laravel / Symfony / CodeIgniter, Zend Framework
• Excellent communication (written and oral) and interpersonal skills.
• Work primarily with PHP, object-oriented design, dynamic content retrieval, Unit testing techniques, debugging techniques, HTTP, MySQL and Apache

Strong AI & Full-Stack Tech Lead

Mandatory (Experience 1): Must have 5+ years of experience in full-stack development, including Python for backend development and React/JavaScript for frontend, along with API/microservice integration.

Mandatory (Experience 2): Must have 2+ years of experience in leading technical teams, coordinating engineers, and acting as a system integrator across distributed teams.

Mandatory (Experience 3): Must have 1+ year of hands-on experience in AI projects, including LLMs, Transformers, LangChain, or OpenAI/Azure AI frameworks.

Mandatory (Tech Skills 1): Must have experience in designing and implementing AI workflows, including RAG pipelines, vector databases, and prompt orchestration.

Mandatory (Tech Skills 2): Must ensure backend and AI system scalability, reliability, observability, and security best practices.

Mandatory (Company): Must have experience working in B2B SaaS companies delivering AI, automation, or enterprise productivity solutions

Tech Skills (Familiarity): Should be familiar with integrating AI systems with enterprise platforms (SharePoint, Teams, Databricks, Azure) and enterprise SaaS environmentsx

Mandatory (Note): Both founders are based out of Australia, design (2) and developer (4) team in India. Indian shift timings.

Job Title: Senior KIBO Senior OMS Developer

Location: Bangalore - Onsite

Job Type: Full Time

Experience: 5+ years (Minimum 2+ years in KIBO OMS)

Job Summary:

We are looking for a highly skilled Senior KIBO OMS Developer to design, develop, and maintain order management solutions using the KIBO Order Management System. The ideal candidate should have hands-on experience with KIBO’s Dev Center, strong expertise in order routing configuration, and a deep understanding of KIBO Webhooks, inventory, and order lifecycle management.

Key Responsibilities:

• Design and implement Order Routing Strategies, Scenarios, Filters, After Actions, and manage Custom Data Sets & Lists in KIBO OMS.
• Develop and deploy custom applications on KIBO Dev Center using Node.js, TypeScript, JavaScript, or Java.
• Implement and manage full spectrum of KIBO Webhooks for order lifecycle events.
• Develop and support Order Management functionalities including order creation, cancellation, return, and exchange flows.
• Manage Inventory and Location synchronization, availability rules, and stock reallocation processes.
• Collaborate with cross-functional teams to integrate and consume microservices developed in Java Spring Boot or Node.js.
• Participate in technical design discussions, code reviews, and performance optimization initiatives.
• Ensure scalability, security, and performance of solutions within the KIBO OMS platform.

Required Skills and Qualifications:

• Strong hands-on experience with KIBO Order Management System (OMS).
• Proficient in Order Routing configuration including Strategies, Scenarios, Filters, After Actions, and custom data objects.
• Experience developing and deploying apps in KIBO Dev Center using Node.js / TypeScript / JavaScript / Java.
• In-depth knowledge of KIBO Webhooks and their full event list.
• Experience with Order Management workflows such as Returns, Cancellations, Exchanges.
• Working knowledge of Inventory and Fulfilment Location flows in a distributed order management system.
• Proficiency in microservices architecture, particularly using Java Spring Boot or Node.js.
• Good understanding of REST APIs, event-driven architecture, and third-party system integrations.

Preferred Qualifications:

• KIBO certification (if available)
• Experience in retail/eCommerce domains
• Familiarity with DevOps tools and CI/CD practices
• Knowledge of cloud platforms (AWS, Azure, or GCP)

Soft Skills:

• Strong problem-solving and debugging skills
• Excellent communication and documentation skills
• Ability to work independently and in a collaborative team environment
• Agile/Scrum methodology experience

What You Will Do:

• Your primary focus will be to implement responsive & high-quality UI and reusable code for CoinSwitch platform, with a particular focus on performance.
• You will help translate requirements and mockups into fully functioning features using frontend technologies.
• You will ensure the technical feasibility of UI/UX designs while maintaining high quality standards.
• You will collaborate timely with designers, product managers and own the front-end layer.
• You will constantly look for optimizing applications to handle high scale.
• You will keep yourself updated with the latest web technologies coming up in the market and suggest ways to implement it in our system.

What You Should Have:

• You should have 5+ years of extensive experience in Javascript.
• You should have 3+ years of experience in ReactNative based Android and IOS apps.
• You have experience writing clean, modular, object- oriented and optimized scripts.
• You are aware of Javascript design patterns and can architect a fairly complex UI.
• You have experience building a product using a mainstream library or framework (ReactNative ecosystem preferred).
• You keep pace with the ever-changing specs of cutting edge front-end technologies.

Good to Have:

• Prior experience working with fin-tech companies