Customer Support executive

Designation - Product Manager

Experience - 4 to 6 Years

Work Location - Whitefield, Bengaluru

We’re hiring Product Managers to own product lines within our LOS platform end-to-end. You’ll work directly with credit union clients to gather requirements, write user stories, run sprints with your engineering pod, manage vendor integrations, and ship features used by real customers. You’ll also lead full client implementations — from discovery to go-live.

Beyond execution, you’ll help shape the platform roadmap by identifying patterns across clients and driving what should be configurable vs. custom to scale the product. This is a high-ownership, hands-on role — focused on real problem-solving, close collaboration with users and engineers, and making practical trade-offs to deliver impact.

A typical week looks like

• 2-3 client calls with US credit union stakeholders — CXOs, managers, underwriters,
• Act as the bridge between US team & India Engineering team
• Writing PRFAQs, stories and acceptance criteria for upcoming work
• Sprint ceremonies with your engineering pod — planning, grooming, retro
• Coordinating with 2-3 vendor integration teams — API specs, test data, certification
• Ensuring alignment across organisation for delivery for your product line & client implementation

What you'll ship in the first 6 months

• Own a product line end-to-end
• Own a client implementation from requirements through go-live
• Ship features that go live in production for real credit union users
• Manage 3-5 vendor integrations through to QA sign-off
• Run your pod's sprint cycle independently
• Contribute at least one platform-level improvement that benefits all clients

What we're looking for

• Biased for action, grounded in first principles — you ship fast, but you think before you build.
• AI-native — you use AI tools daily to multiply your output, not as a novelty. You write specs faster, research deeper, and make better decisions because AI is part of how you work.
• Comfortable working directly with clients (US business hours overlap required — expect 2-3 late evening calls per week)
• Writes clearly — PRFAQs, story documents, acceptance criteria
• Can own an engineering pod's backlog — sprint planning, grooming, prioritization
• Understands lending workflows — origination, decisioning, underwriting, funding
• Can navigate vendor integrations — read API docs, coordinate with external teams, unblock engineers
• Uses data and judgment to make scope calls fast — you won't have perfect information
• Takes feedback well and gives it directly

Qualifications

Required:

• 3-5 years total experience with at least 2 years in product management
• Lending, banking, or fintech domain experience
• Experience working with engineering teams in an agile environment
• Actively uses AI tools in daily PM work — research, writing, analysis, decision-making
• Familiar with Claude Code to leverage AI & work at 10x productivity
• BTech/BE. MBA preferred.

Preferred / Bonus:

• Familiar with Claude Code to leverage AI & work at 10x productivity
• US lending industry experience
• US indirect auto lending (dealer-lender workflows, RouteOne, DealerTrack)
• US home equity / HELOC product experience
• Credit union operations experience
• Experience with loan origination systems (any vendor)
• Familiarity with core banking integrations (Jack Henry, Fiserv, Corelation)
• Familiarity with credit bureau data (TransUnion, Equifax, Experian)
• Experience with decision engines or business rules platforms

JOB PROFILE: - SOFTWARE ENGINEER TRAINEE

• Experience with Web fundamentals like HTML5, JavaScript, CSS3, and JSP, etc.
• Good understanding of Object-Oriented JavaScript (OOJS), ES6,
• Hands-on exp in Web app development using modern client-side MVC frameworks using ReactJS
• Thorough understanding of ReactJs and its core principles
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Experience developing custom reusable components in ReactJS
• Proficient understanding of unit testing using JavaScript test frameworks like JEST
• Experience integrating REST APIs
• Ability to understand business requirements and translate them into technical requirements

Backend Developer/FullStack Developer - ANGULAR,JAVA

Warehouse Executive: Supporting all Warehouse related functions, Material Inspection, Quality monitoring, Packing, Material Sorting, Working Shortages. Good Excel command. ERP working experience.

Job experience with Heavy machinery warehouse like JCB, Escorts, Caterpillar etc.

Job Description - Content Writer:

An Executive of Corporate Communication team is required to communicate with all the levels of the organization, understand requirements and work with different verticals of the company to deliver clear communication as per business requirements. An understanding in branding is crucial to the success of this role and to adhere to the brand guidelines of FAI.

Competencies

• Gather stakeholder feedback on corporate brand & organization awareness levels using various modes of media and personal interaction.
• Analyze the voice of stakeholders and feed into a concise communication plan to convey the same.
• Monitors own work to ensure delivery within the desired performance standards. Understands the importance of delivery within expected time and brand standards and displays concern in case of deviation.
• Is open to feedback, different perspectives and ideas, and constantly improving one’s craft based on the feedbacks and discussions.
• Possesses excellent verbal and written communication skills to interact with all India-based business verticals as well as offshore partners.
• Must also display excellent inter-personal skills required to interact with colleagues including different teams, SMTs, offshore partners etc. for understanding business requirements and communicating the same.
• Encourages teamwork and collaboration by promoting openness and dialogue, facilitates participation of self and other team members in organizational decisions and motivates other team members and drives pride and positivity in work. Exhibits professionalism in conduct of work and respects others’ views.

Technical Skills

• Should be familiar with the ethos of marketing & branding.
• Should have excellent creative writing skills.
• Should be well versed with both short form and long form copy.
• Should have a relatively good understanding of social media channels and be able to craft clear, precise copy for the same.
• Should be aware of or willing to learn about emerging trends in corporate communication.
• Would be required to gather information & be aware of data gathering sources, techniques etc.
• Should be able to understand and work with relevant SOPs.
• Should be able to identify key messages and develop communication plan/campaigns accordingly.
• Should be able to articulate presentations for strategy & draft communications as per the requirements.

Qualifications

Graduate from any discipline with a strong portfolio. Relevant experience of 5 - 10 years will be preferred.

Requirements

1.Proven experience managing digital advertising campaigns, with a focus on Google Ads, Instagram Ads, and other major platforms.

(Experience in edtech industry is a plus)

2. A results-driven mentality with a focus on delivering measurable outcomes and ROI

3.Creative Mindset & Strong Analytical skill to manage campaign performance

4,Knowledge of SEO principles and experience with search engine marketing (SEM) is a plus.

5.proficiency in digital advertising tools and platforms like google ads , google Analytics

6. Able to manage multiple projects simultaneously, and meet deadlines

7. ⁠Excellent communication skills with the ability to collaborate effectively with cross-functional teams.

8. ⁠Basic Editing Skills

Responsibilities

1. Develop and execute digital advertising strategies tailored to promote our EdTech app and its features.

2.Manage all aspects of online advertising campaigns across various platforms, including but not limited to Google Ads, Instagram Ads, and facebook ads.

3.Conduct thorough market research and audience analysis to identify target demographics and refine targeting strategies.

4.Create compelling ad creatives, including copywriting and visual assets, that resonate with our audience and drive engagement.

5.Monitor campaign performance closely, analyzing key metrics such as CTR, CPA, and ROI, and adjust strategies accordingly to meet KPIs.

6.Stay up-to-date with industry trends, emerging technologies, and best practices in digital advertising, particularly within the EdTech sector.

7.Provide regular reports and insights on campaign performance, highlighting successes, challenges, and recommendations for improvement..

8. Given the requirement work on any tasks given by the marketing team

Designation: Associate - QA

Office Location: Goregaon Mumbai

Position description: 2+ years of hands on experience in testing.

Primary Responsibilities:

• To work closely with software developers and product planners to understand more about what the product is for, its key features and the intended audience
• Required to carry out a mix of key functional and non-functional tests such as Sanity, Regression, Load, Security and Deployment
• Required to plan test cases in consultation with the stake holders
• Required to document all bugs and findings of these tests and ensuring they are addressed

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional: Manual Functional Testing of Web and Mobile Applications, Writing Test Cases, Regression Testing, Data Verification, GIT & JIRA, Basic Automation Testing,
Testing feeds - Understanding of JSON and XML structures, Testing tools like Postman, Swagger & Charles Proxy, Browser Development Tools,GIT & JIRA.