Customer Support executive

Job Position: Senior Technical Lead

Desired Skills: Python, Flask/FastAPI, MySQL/PostgreSQL, NoSQL, AWS, JavaScript, Angular/React

Experience Range: 8 - 10 Years

Type: Full Time

Location: India (Pune), Hybrid

Availability: Immediate to 30 Days

Job Description: Tech Prescient is looking for an experienced and proven Technical Lead (Python/Flask/FastAPI/React/AWS/Azure Cloud) who has worked on the modern full stack to deliver software products and solutions. He/She should have experience in leading from the front, handling customer situations, internal teams, anchoring project communications and delivering outstanding work experience to our customers. 

In specific, below are some of the must-have skills and experiences to fulfill the job requirements - 

1. 8+ years of relevant software design and development experience building cloud native applications using Python and JavaScript stack.
2. Thorough understanding of deploying to at least one of the Cloud platforms (AWS or Azure). Knowledge of Kubernetes is an added advantage.
3. Experience with Microservices architecture and server less deployments 
4. Well-versed with RESTful services and building scalable API architectures using any of the Python frameworks. 
5. Hands-on with Frontend technologies using either Angular or React
6. Experience managing distributed delivery teams, tech leadership, ideating with the customer leadership, design discussions and code reviews to deliver quality software products
7. Good attitude and passion to learn new technologies on the job. 
8. Good communication and leadership skills. Ability to lead the internal team as well as customer communication (email/calls) 
9. Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred.

Responsibilities :

• Design and execute ‘ Brand positioning strategies ‘ for campuses . Including the execution of quick wins and strategic alignment of long term plans
• Plan and organize ‘campus engagement events’ for better brand positioning
• Primary and secondary research to forecast  and mitigate any brand threats or perception mismatches
• Work with multiple stakeholders in creating brand strategy, designing new programs to help campus students and entry level graduates start and pursue their learning journey from onboarding through deployment
• Project management skills to manage delivery of branding materials like digital content, blogs, mailers, websites, brochures, posters, standees, newsletters, WhatsApp communication posters, events, video storyboarding, press write-ups, with individual accountability
• Conceptualize, create and edit presentations for learning strategists, managers, leadership team, with a high level of accuracy and aesthetic value
• Efficient in designing collaterals with new age themes, attractive messaging, taglines, hashtags, WIIFM strategy that drives a call to action.

• Calling existing and potential customers to persuade them to purchase company products and services.
• Accurately recording details of customers’ purchase orders.
• Processing all customer purchases accordingly.
• Generating promising leads for the outside sales team to pursue.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

Position Summary
Working with both front end interface and building the backend architecture of
Products and solutions.
Roles & Responsibilities
● Architecture, Design and Implementation of  Cloud based Software Platforms
● Development and Improvements of EVAP - Visualization and Data Analytics
platform
● Development of supporting softwares/ Internal tools for Post Processing of data
● Research & Development of new features for In-house tools & Applications
Skills:
● Proficiency in HTML 5, CSS3 , Javascript, jQuery, react.js and node.js
● Knowledge and Experience in express.js and Redux
● Basic understanding of tools like Figma/Photoshop and UI/UX designing
● Experience with REST API , GCP
● Write code that is cross-platform and cross-device compatible
Added Advantage
● Familiarity with NoSQL database like mongodb
● Familiarity with Bootstrap and Material ui
● Familiarity with unit testing with mocha,chai
● General understanding and interest in robotics, computer vision etc...
● UI/UX designing capabilities
● If you have worked in a startup before
Eligibility
● 2-5 years
Qualification
BE/M.Tech

Job Description:

1. At least 3+ years’ experience into web front end/full stack development

1. Proficient in Object Oriented JavaScript programming and working with JS frameworks on both client and server-side

1. In depth knowledge and working experience in full stack development, for example in Node JS and Mongo DB based implementations as a MEAN stack dev

1. Experience implementing applications using Sails.JS, Angular or ExpressJS frameworks

1. Have hands on knowledge in database technologies, preferable NoSQL databases, such as, MongoDB, Cassandra, etc.

1. Experience with design patterns and building applications from scratch is a plus
2. Thorough understanding and exposure to API integrations, especially RESTful-based web services in JSON
3. Continuous integration (Jenkins/Hudson) and version control (bitbucket, Git etc).