Customer Support executive

JobDost is promoted by JetSynthesys. 

JetSynthesys:

A digital ecosystem with products spanning across ITES, Personalized Entertainment, Telecom & Digital Media. Over 400 employees, headquartered in Pune, with offices in Mumbai, Bangalore, Tokyo, Singapore, London, New York, Los Angeles & San Francisco.

We are bridging the world, together with you. JetSynthesys was formed with the driving purpose to enrich the lives of all Indians. We passionately keep our finger on the pulse of the shifting trends and the needs of the Indian people as well as the western world. We take pride in being agile and strategic, helping to generate and provide support structures for these different worlds to connect. And we do this all in the name of sharing and cultivating culture to reveal rewards for everyone.

JobDost:

An IT product, service & staffing company. A platform to Hire Techies, offering curated services to Tech companies to optimize their recruitment process powered by E-Recruitment portal.

As a Tech Lead - MERN Stack Development, we are looking for programming geeks who are proactive and passionate about technology, coding and with 5 years of engineering experience to help us build our world-class Team of MERN Stack Developers.

What you'll do:

• Lead and mentor a team of developers on MERN Stack
• Conduct regular reviews on code and share best coding practise and all aspects of development cycle
• Work closely with the leadership team on team performance & development

Who you are:

• 5+ years of Hands-on technical expertise
• Must have relevant experience in designing, building, maintaining, and extending large-scale production systems
• Must have Strong basic Knowledge about each MERN Component - MongoDB, Express, React.js, Node JS
• Proven leadership skills: courage to challenge with candour, motivate and inspire team members
• Strong interpersonal and communication skills, for both technical and non-technical audiences
• Bonus if you have: Experience with AWS / Git, Prior Open-source contributions. Experience building responsive designs

Job Role: Full Time

Location: Remote/ If Required need to travel to Bangalore.

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

Role

We are seeking an experienced Senior Fullstack Engineer to join our team, working closely with the global content platform and new initiatives team. Your primary focus will be on developing new products, creating prototypes, and exploring novel use cases with emerging technologies. In this role, you'll collaborate closely with product managers and the platform team to drive innovation, rapidly develop new applications, and push the boundaries of what's possible with cutting-edge tech. If you're passionate about pioneering solutions and want to shape our company's future through creative exploration of new possibilities, we want you on board.

Responsibilities

• Take a lead role in the full software development lifecycle for assigned applications, encompassing design, hands-on engineering, prototype development, and code reviews.
• Mentor and guide engineering peers while driving transformation within various technology domains.
• Serve as an engineering leader on an agile team, focusing on building scalable software solutions through consistent development practices, including tools, common components, and documentation.
• Lead and manage code reviews, ensuring high-quality codebase.
• Promote engineering excellence, particularly in the realm of automated unit testing.
• Collaborate closely with product owners to define product and engineering roadmaps.
• Tackle software debugging and identify code defects for remediation.
• Oversee the deployment, support, and monitoring of software in both development and production environments.
• Contribute to the automation of deployment processes in various environments.
• Work towards ensuring that all applications can scale and explore self-healing solutions.

Requirements

• 5+ years of experience with web application frameworks such as Symfony, Laravel, React, or similar. GraphQL experience is a plus.
• Experience with data-driven architecture and systems design, RESTful APIs, and microservices architecture.
• Proficiency utilizing SQL, NoSQL, in-memory, and distributed SQL (e.g., PostgreSQL, Redis, MongoDB, AuroraDB)
• Experience integrating with 3rd party APIs, external frameworks, and libraries
• Expert-level understanding and implementation of cloud-native architectures (AWS serverless or containers preferred) at scale in production
• Demonstrated understanding and implementation of software design principles such as SOLID and DRY with Software as a Service (SaaS), multi-tenancy application development
• Embraces the concepts of Agile Scrum software development and its related collaboration and issue-tracking tools (e.g., JIRA, Rally)
• Experience working in a Continuous Integration / Continuous Delivery (CICD) model, including GitHub and CI pipeline automation tools
• Ability to triage and resolve incidents and lead incident investigations.
• Must be able to ensure Agile/Scrum concepts and principles are adhered to and be a voice of reason.

Why Join JoVE?

• When working with JoVE, you can expect salary and benefit package competitively placed within the local market
• You will make a direct impact in accelerating science research and in improving student learning in science education
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration
• Our strong promotion from within culture draws a clear path to advance your career with us

We are looking for an experienced mobile developer to join Triveous and help us in our journey to create world-class mobile products. She/He will be responsible for executing the entire mobile app development lifecycle. That includes understanding product requirements, writing requirement-related documentation, and writing high-quality code and tests.

You need to have a solid track record of building real-world mobile products that have been launched on the play/app store.

Since this is a remote role, you would need to be self-motivated and proactive in all the work that you do.

Main Responsibilities And Key Activities

• Build great native and cross-platform applications using industry best practices
• Analyze, debug and solve complex technical issues
• Write understandable, testable code with an eye towards maintainability.
• Break down high-level technical requirements into specific implementation stories
• Show ownership on project features

Qualifications And Professional Knowledge

• Should have at least 2 years of work experience in native Cross-platform frameworks like Flutter/React Native and Android
• Should have published one or more apps on the play/app store
• Must have strong expertise in programming languages like Kotlin or Dart
• Very strong in computer fundamentals, data structures, and database design.
• Strong verbal and written communication skills in English
• Location: Remote(Preferably located in India)

Location: Udyog Vihar, Gurgaon

Experience: 6 Months - 2 Years

Salary: 20k to 25k (Incentives)

Mode: Full-Time (Work from Office)

Shift: UK (9 hours shift including 1 hour break)

Days: 5 Days working

- Candidate must have minimum 6 months experience of International Sales/Lead generation

- Excellent English Communication skills

- Good at negotiation & closing the deals by his own end

- Both side cab & Meals provided by the company

- Fresher / Domestic Sales candidates are Not Allowed

- Qualification - Any Graduate

Interested candidates can apply.

Customer Operational Account Management:

 The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

 Take ownership of customers’ operational needs and steward throughout the organization as required.

 Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.

 On-going support for advanced or escalated questions/issues/problems.

 Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.

 Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to:  Being a Subject Matter Expert on assigned products and services.  Post-training assessment review and recommendations.  Communication of all system enhancements.  Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs.  Adherence to Internal and Industry Risk and Compliance rules and responsibilities.  Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers.  Maintain an understanding of the market and industry dynamics, including applicable regulations.