Customer Support executive

• As Director of Product, you are at the helm of the Product function of the organization. Your position overlooks the entire product organization right from cultivating a high growth team, overseeing the day to day management of ongoing projects to strategizing with CTO/founders, and planning the execution of upcoming projects/initiatives. 
• You are responsible for recruiting and mentoring product teams, setting up proper team structures, and keeping everyone aligned with the Vision at all times. 
• You are also required to maintain and oversee the design and data functions within the product org and build scalable structures for efficient output.
• You're expected to be involved in decisions (with Founders/CTO) that are to be taken in driving New Product initiatives and plan their execution and keep the management updated on the progress.

• Responding to escalated customer issues from L1 Customer Support Specialists.
• Excellent communication skills, especially related to relaying information between technical and non-technical parties
• Working closely with support and Level 3 teams.
• Building a deep technical knowledge of our product capabilities for both the front and back end.
• Escalating issues when required according to defined escalation paths.
• Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
• Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
• Work continuously to document product and technical knowledge.
• Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

• Liaise with fellow developers.
• Designing and implementing microservices which use the spring boot framework.
• Working in compliance with the full Software Development Life Cycle.
• Connecting microservices to interact with databases.
• Understanding of how streaming technologies work such as Kafka.
• Identifying and finding solutions to bugs.
• Ensure you've written adequate test cases to verify design requirements are being met.
• Create well written documentation for the individual microservices.

• Good knowledge of SQL and related databases, with a preference for those with MySQL experience.
• Excellent knowledge of the basic PHP 7 or web server exploits along with their solutions.
• Experience building or maintaining a CMS.
• Knowledge of MVC frameworks.
• A detailed understanding of database design and administration.
• Proficiency when it comes to code versioning tools.
• The ability to integrate a variety of data sources and databases into a single system.
• Proficiency when it comes to code versioning tools.
• Work closely with the IT team in completing projects.
• Troubleshoot and fix any issues relating to PHP programs.
• Ensure smooth operations of web processes and infrastructure.
• Create scripts to facilitate client systems to meet performance and objectives.
• Test and develop software for client applications.
• Create documentation for software created.
• Utilize source debuggers and write or modify client software.
• Produce results effectively and within the deadlines set.

Responsibilities

• Perform a mix of maintenance, enhancements, and new development as required
• Work in a data analyst role and with business intelligence applications
• Document features, technical specifications & infrastructure Responsibilities
• Work cross-functionally to convert business needs into technical specifications

Qualifications

• 3+ years' of experience in web development and software design.
• Proven experience as a PHP developer in a competitive environment.
• Strong knowledge of PHP coding and web-based applications.
• Good understanding of website integration and software creation.
• Excellent verbal and written communication skills.
• Able to follow clear instructions according to client demands.
• Expertise in front-end technologies (HTML, JavaScript, CSS), PHP frameworks, and MySQL databases.

Responsibilities

• Collaborate with management team to craft the company’s vision and mission
• Develop strategic HR plans and policies (recruitment, training, compensation etc.)
• Hire, guide and evaluate the work of HR executives
• Reporting performance to the CEO by using KPIs and business metrics
• Analyzing the success of HR operations
• Decide and act on initiatives for equal opportunity, diversity etc.
• Assuming responsibility for employee/labor relations with the management
• Re-engineer processes to ensure maximum efficiency
• Ensuring all procedures are in compliance with legal regulations
• Analyze the effectiveness of HR operations and policies
• Prepare reports for the CEO using business metrics and KPIs
• Taking initiatives for ensuring equality in the work environment.
• Must have experience handling big size companies.

Role Value: By developing highly performant, robust and scalable web services and back-ends, you will have an impact on the latency and accuracy. You will add value to our organization by mentoring and guiding engineers. By spotting opportunities in new technologies and identifying areas where they could be leveraged, you will have a deep impact on our tech stack and the way it benefits the business.

Role: You will work with stakeholders to identify the business problem, and then develop layered architectures that can be delivered in an incremental fashion. You will demonstrate a combination of technical leadership and business acumen by making appropriate trade-offs of technical integrity, complexity, time to market and cost. You are a stellar engineer and will write production quality code 70-80% of the time.

Responsibilities

• Design and implement features spanning across systems in a manner that satisfies requirements of performance, scale, security and robustness
• Contribute to improvement of technology and execution processes in the company
• Collaborate in setting technology standards with technology leaders across the company
• Serve as a knowledge centre on current and emerging technologies, and help train others when required
• Foster a strong technical culture by mentoring other engineers
• Keep up to date with the latest technologies, evaluate new tools
• Should open to work on Golang.

Relevant Experience and Qualifications

• Demonstrated expertise in system-level design of large scale distributed systems on OOPs, and experience with web services and service oriented architectures
• Have 7 - 13 years of professional experience in software development.
• Extensive experience with modern open source systems including relational / non relational data stores.
• Experience with AWS stack, at least the common datastores and services
• Experience with containerization technologies and concepts including Docker
• Basic knowledge about security concepts and secure coding
• Excellent analytical, conceptual and communication skills in spoken and written English.

Progression

• At Devtron Labs you have the opportunity to work in a collaborative and trusting environment allowing you to turn your ideas into reality
• be part of a strong team, where everyone’s opinion matters
• have flexible working hours, and learning & development opportunities
• We trust on you because we are having fully remote work culture
• work in a meritocracy, where you grow professionally by excelling at work

Equal Opportunities: Devtron Labs is, and always will be, committed to diversity and inclusion. We seek Devtronians from all backgrounds to join our teams and encourage everyone to bring their authentic, original and best selves to work.