Customer Support executive

1. Vendor Outreach: Initiate outbound calls to vendors, introducing the e-commerce platform, and establishing or maintaining relationships.
2. Order Confirmation: Communicate with vendors to confirm orders, ensuring accurate product details, quantities, and delivery timelines.
3. Issue Resolution: Address and resolve any issues related to orders, payments, or product discrepancies by liaising between vendors and internal teams.
4. Feedback Collection: Gather feedback from vendors regarding their experiences with the e-commerce platform, identifying areas for improvement.
5. Contractual Agreements: Communicate and ensure vendors adhere to contractual agreements, including pricing, terms, and conditions.
6. Inventory Management: Coordinate with vendors to manage and update inventory information, ensuring product availability and accuracy on the platform.
7. New Vendor Onboarding: Assist in the onboarding process for new vendors, providing necessary information and documentation requirements.
8. Payment Follow-Up: Follow up on payment-related issues, ensuring timely and accurate processing of vendor payments.
9. Performance Tracking: Monitor vendor performance metrics, identifying trends and areas for improvement, and providing feedback to vendors.
10. Market Intelligence: Gather information on industry trends, competitor activities, and market conditions to provide insights for vendor management strategy.

Requirements:

1. Communication Skills: Excellent verbal communication skills, with the ability to convey information clearly and professionally.
2. Relationship Building: Strong interpersonal skills to build and maintain positive relationships with vendors.
3. Problem-Solving: Ability to identify and solve problems efficiently, especially in the context of order discrepancies or vendor-related issues.
4. Detail-Oriented: Attention to detail is crucial, particularly when confirming orders, managing inventory, and reviewing contractual agreements.
5. Negotiation Skills: Basic negotiation skills to ensure mutually beneficial terms with vendors.
6. Time Management: Efficiently manage time to handle multiple vendor interactions and tasks simultaneously.
7. Tech-Savvy: Comfortable using e-commerce platforms, CRM systems, and other tools relevant to vendor management.

Experience:

• Very strong hands on experience of web and mobile technologies: - HTML JavaScript,  HTML5/CSS3,OOJS.

• 5 + years of UI Development Experience using JavaScript Frameworks

• 3+ years of Angular Development Experience

• Strong in OOJS(Mandatory)

• Has implemented coding patterns and built UI framework

• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience

• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system

• Creating custom, general use modules and components which extend the elements and modules of core AngularJS

• Creating configuration, build, and test scripts for Continuous Integration environments

• Cooperating with the back-end developer in the process of building the RESTful API

About Us :

We are the largest and most active online platform for international education!

Yocket was established in 2015 with a mission to connect people to the world's best learning opportunities.

Today, Yocket is the largest community-driven online platform for international education. We help study abroad aspirants by connecting them to the best universities over the world. Till date, we have helped more than 10,00,000 students across countries pursue their higher education.

Every day thousands of students use our products to explore universities and connect with peers and alumni from renowned universities. Recently we were chosen as one of the Top 100 Indian Startups by Google and MeitY’s Appscale Academy Initiative !! We’re also ranked #18 on AppStore Top Charts - Education!

At Yocket, we strive to help our employees find passion and purpose. Join us in changing the way students make their decisions about education. If you wish to create an impact and help students get the best education by taking our vision ahead, we would love to have you on our team!

Job Description:

-The employee will be involved in direct sales.

- Will be responsible to build rapport with students and their parents.

- Needs to have an understanding of the student profile.

- Good to have CRM Knowledge

- Good target records

- Open to making from different sources

- Open to traveling

- Open to attending Virtual events and Physical events/seminars/Webinars

Requirements:

0- 1 year of experience in Sales

- Bachelor's degree or equivalent experience.

- Excellent written and verbal communication skills.

- Highly organized with excellent attention to detail.

- Prior experience in sales/knowledge of sales tools

Benefits :

* Medical Insurance

* 6 days a week and Flexible work timings

* No boss kinda culture (We have mentors, not bosses, bring your own idea to the table without any hesitation)

* Access to your personal psychological counselor (We take care of your mental well-being)

*Please note that the selected candidate will have to work from our Mumbai Office for 6 days*

• Develop user interface components and implement them using well-known React workflows & best-practices. Build reusable components and front-end libraries for future use.
• Take complete ownership of features, break it down to smaller tasks, identify blockers and find solutions for them; collaborate with other cross-functional teams to deliver the feature on time.
• Create responsive layouts for different mobile screens and desktops with search friendly markup
• Translating visual designs and product wireframes into high quality code

• Min 2+ years of experience in developing modern consumer facing web applications using React and Redux
• Should be aware of latest React patterns and know how to leverage react hooks, functional components and higher order components
• Strong proficiency in CSS, JavaScript, including DOM manipulation
• Must know basics of web technology
• Tech skills needed: React, Typescript, Javascript, HTML, CSS, Redux

Responsible for developing software and Deliverables using cutting-edge technologies. Interact with cross-functional teams and develop software applications as per client specifications. Dot Net Engineer is responsible for designing, developing, and configuring software systems to meet requirements and is accountable for the delivery of end-to-end systems from analysis, design, implementation, and quality assurance to delivery. Responsible for delivering in an Agile manner and following all the software development processes.

• Your role will require you to take on complex tasks and transform them into intuitive accessible and easy-to-use designs.
• From creating user flows and wireframes to building user interface mock-ups and prototypes, we are sure this role will see your best potential.
• At each stage, you will anticipate what our users need, advocate for them and ensure that the final product surprises and delights them.

Roles and Responsibilities:

• Partner with product managers and engineers to oversee the development of a product from problem definition, concept to launch.
• Contribute to high-level strategic decisions with the product and executive teams.
• Design mobile interfaces that are incredibly simple, elegant, and enjoyable for users.
• Work with the design and product team, give and seek feedback in order to continually raise our bar for quality.
• Collaborate directly with engineers at every stage of a product’s creation.
• Ensure product excellence throughout the product development and implementation process.
• Up-to-date with the latest Product Designer trends, techniques, and technologies.
• Deliver detailed design flows and specifications, ensure product excellence throughout the product development and implementation process.

Basic Qualification:

• 3+ years designing excellent digital products for a cross-functional team; ideally with 2+ years focused on Mobile UX/UI
• A track record of advocacy for the customer and applying user research insights to your design
• Solid experience in creating wireframes, storyboards, user flows, process flows, and site maps.

Skills:

• Ideally familiar with most or all of the following: Conceptual design, user research, wireframing, UI prototyping, detailed design, usability testing, and implementation.
• Experience with industry-standard design tools (Figma, Adobe CC, etc...)
• Excellent communication and the ability to convince stakeholders to buy into your Concepts
• An understanding of business that is equal to your understanding of product owner needs

Functional Competencies:

• Strong experience in UI, UX Design.
• Knowledge of User Research and User Interaction.
• Deliver detailed design flows and specifications, ensure product excellence throughout the product development and implementation process.

• Proficient in Java, Node or Python
• Experience with NewRelic, Splunk, SignalFx, DataDog etc.
• Monitoring and alerting experience
• Full stack development experience
• Hands-on with building and deploying micro services in Cloud (AWS/Azure)
• Experience with terraform w.r.t Infrastructure As Code
• Should have experience troubleshooting live production systems using monitoring/log analytics tools
• Should have experience leading a team (2 or more engineers)
• Experienced using Jenkins or similar deployment pipeline tools
• Understanding of distributed architectures