Customer Support executive

Responsibilities: 

• Collaborate with internal stakeholders to set communications calendar, creative strategy, and content promotions
• Build customers segments and communication campaigns along customer journeys
• Set, track, and improve key metrics within SMS, email, in-app message and push notification channels
• Identify opportunities to increase retention and lifetime value; plan, direct, and execute marketing programs that achieve those goals
• Plan, implement and track A/B and multivariate tests for transactional, triggered, and marketing mailings Code, test, and implement marketing promotions and campaigns
• Lead efforts for cross-promotion and marketing of new Zolve products across applicable audiences
• Stay current with industry innovations, trends, and best practices across functional areas
• Ensure customer data policies and Zolve's privacy policy are enforced

Requirements: 

• 2-5 years of relevant work experience ideally in a fintech/payments/E-commerce/ tech environment with strong growth and analytics background
• 2+ years experience in maintenance & management of CRM platforms (customer.io //CleverTap experience is a bonus)
• MBA or equivalent post-graduation, with at least two years of experience in digital marketing in B2C company 
• Strong understanding of advertising tools like AdWords, Facebook Business Manager, Adobe AdCloud. 
• Experience with/understand fundamentals of brand building and marketing i.e. audience mapping, positioning, media planning/media mix etc. 
• Excellent written and verbal communication skills 
• Prior startup experience is a plus

The location is Bangalore

Position/Title: Senior Information Security Manager

Department: Information Technology

Employment Type: Full-time

Location: Bangalore/Hyderabad

Shifts: 11:00AM to 8:00PM (candidate should be flexible to work as per business requirement)

About Aeries

Aeries is a global services company providing technology, business Founded in 2012, Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

For more information, log on to http://www.aeriestechnology.com

Aeries is looking for an experienced Senior Information Security Manager to join our Infrastructure & Information Security Team. The right individual will partner and collaborate with teammates cross-functionally to understand needs, present options, and facilitate the selection, planning, building, and delivery of solutions across our Info Sec portfolio.

Job Summary: We are seeking an experienced and dedicated Information Security Manager to lead our IT Security team and oversee the delivery of security services to our clients in the US and UK. The ideal candidate should possess a strong background in IT security practices, have a proven track record of managing security teams, and be adept at handling client relationships. This role involves ensuring the confidentiality, integrity, and availability of our clients' data and systems while adhering to industry standards and best practices.

Responsibilities:

1. Client Engagement: Serve as the primary point of contact for US and UK clients regarding all information security matters. Understand their security needs, provide expert advice, and ensure high levels of client satisfaction.
2. Security Strategy and Policy: Develop and implement comprehensive information security strategies around tools, and industry standard procedures tailored to meet the requirements of our clients.
3. Team Management: Lead and mentor the IT Security team, providing guidance, performance evaluations, and fostering professional development to ensure a high-performing and motivated team.
4. Security Operations: Oversee day-to-day security operations, including monitoring and responding to security incidents, conducting security assessments, and implementing controls to safeguard client assets. Act as the interface between offshore operations and Client Senior Stakeholders.
5. Security Compliance: Ensure compliance with relevant laws, regulations, and industry standards (e.g., GDPR, SOC, ISO 27001) in respective regions.
6. Vendor Management: Manage relationships with external security service providers and vendors, ensuring their services meet the expected quality and compliance standards.
7. Security Metrics and Reporting: Establish key security performance metrics, regularly monitor and report on security posture to senior management and clients.
8. Continuous Improvement: Stay updated with the latest security trends, technologies, and threats. Propose and implement improvements to security practices based on industry best practices.

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus.
• Professional certifications such as CISSP, CISM, or equivalent.
• At least 10+ years of experience in IT security management, with a proven track record of managing teams and delivering security services to US and UK clients.
• Strong knowledge of security frameworks, standards, and best practices (e.g., NIST, CIS, ISO 27001).
• Experience with security technologies, such as firewalls, IDS/IPS, Microsoft Sentinel SIEM, EDR and endpoint protection.
• Excellent communication and interpersonal skills to effectively engage with clients and internal stakeholders.
• Demonstrated ability to analyse complex security issues, devise solutions, and implement effective security controls.
• Strong leadership and project management skills to drive initiatives and meet deliverables.

The Information Security Manager will play a critical role in ensuring the security and confidentiality of our client’s data and systems. They will lead a skilled team, stay abreast of the ever-changing security landscape, and apply their expertise to protect our clients and enhance our security practices.

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.

We are looking for a Technical Lead - Java to join our awesome team and deliver a streamlined user experience. We want a team member who is well versed and comfortable spanning the full development lifecycle, from requirements identification and prototyping, through design and implementation. We want a team member who Leads projects and teams. Participates in and supports initiatives outside of the main area of responsibility.

Engineering and Delivery

• Responsible for the quality and quantity of the engineering output.
• Responsible for the continuous, iterative improvement of our engineering team.
• Responsible for the overall planning, execution, and success of complex technical projects.
• Work closely with the client & product management team to ensure we are building the best products & team is aligned to product goals.
• When necessary, act as Programmer, QA, Architect, PM, etc for short periods of time.

Managing and Directing

• Talk to engineers to tease out concerns early, then fix them when possible.
• Resolve conflicts or performance problems with engineers.
• Embody the engineering culture and contribute to its advancement, inspiring everyone to live up to it.
• Maintainer and contributor to our company engineering internal and public artifacts such as our quality standards and guidelines.
• Represent the engineering with other departments and ensure we provide engineering support wherever necessary in the company.
• Support team happiness. :)

Hiring and Training

• Attract, nurture, coach, and retain talent.
• Ensure every assigned engineer has a career progression plan with regular check-in points and real-time feedback.
• Ensure engineers are provided with continuous and valuable learning opportunities.
• Contribute to determining engineering salary ranges and adjustments.
• Contribute to defining and building the vision for our engineering organization.
• Contribute to defining quality standards for our work.
• Contribute to creating training and learning material and opportunities for engineers.

Strategy and Consulting

• Run and/or participate in project kick-offs.
• Work with your team to select and design the software architecture, tools, and platforms used to deliver client projects.
• Define quality standards for client projects.

• BSc/BE/BTech in Computer Science, Engineering or a related field
• 4+ years Experience working with JAVA technology
• Knowledge of Spring boot, Spring MVC frameworks
• Knowledge of React and other JavaScript frameworks
• Good knowledge of operating systems and networking concepts
• Aggressive problem diagnosis and creative problem solving skills
• Startup mentality, high willingness to learn, and hardworking
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Good to have - Experience with Google Maps API
• Good to have - Familiar with testing frameworks (Ex. Jasmine)

Skill:-

• Candidate must be strong in logic and programming
• Perform all phases of software development life-cycle, including application design, programming, testing (unit and system level), internal documentation of code.
• Strong knowledge Native Android APIs
• Experience with internet technologies such as JSON, XML, HTTP, REST, AWS, MySQL
• Experience with analytics, crash reporting and other
• Core Data and integration with downstream REST APIs & services
• Familiarity with JavaScript frameworks like jQuery, AngularJS is plus
• Ability to work in a variety of client settings and in a team-oriented, collaborative environment
• Strong communication and client-facing skills with the ability to work in a consulting