Customer Support executive

Role Overview

As an AI Quality Engineer, you will be the strategic lead for quality within our AI-driven product ecosystem. You will be responsible for validating non-deterministic AI outputs and microservices. You will use tools like Claude Code, Cursor, and Gemini, moving from manual oversight to high-velocity, AI-augmented delivery. You will ensure that our AI products are not only functional but reliable, ethical, and scalable.

Core Responsibilities

• AI-First Test Strategy & Planning: Define and implement the end-to-end test strategy for major AI product areas.
• AI-Augmented Automation: You will adopt Cursor and Claude Code to refactor existing frameworks, develop new frameowrk, migrate legacy framework to modern technologies and automate the creation of test suites.
• Defect Management & Root Cause Analysis: You will perform Root Cause Analysis, submit bugs and ensure their timely resolution.
• Documentation & Reporting: You will document your work and report on quality metrics to stakeholders.

Required Qualifications

• AI Toolchain Mastery: Expert-level experience using AI coding assistants (Claude Code, Cursor) and LLMs (Gemini, GPT-4) to accelerate the SDLC.
• SDLC Experience: Proven track record of product delivery in an Agile environment with a focus on CI/CD (ADO and GitHub Actions).
• Technical Stack: Proficiency in C#, Python or JavaScript and experience with modern testing frameworks (e.g., Selenium, Playwright, Nunit, PyTest).
• Autonomy: Ability to create cases, execute tests manually and automate with minimal oversight.
• Education/Experience: 2-3 years in Quality Engineering with a focus on Web and Mobile Applications testing.

Industry: Hospitality

Preferred Skills: Budgeting, Forecasting, Analytical and Numerical Ability, Financial Planning, Microsoft Excel

Functions: Accounting/Finance

Working Days: 5

Role Overview:

We are looking for a junior FP&A Analyst who can support the finance team in planning, budgeting, forecasting, and business analysis. This role is ideal for someone with 1+ year of relevant FP&A experience who understands business numbers and can translate data into insights.

Note: 

This is not an accounting-focused role. We are looking for candidates with a business finance / FP&A mindset, not core accounting or audit profiles.

Key Responsibilities:

1. Budgeting & Forecasting

• Assist in preparation of annual budgets and periodic forecasts
• Track actuals vs budget and highlight key variances

2. Business Analysis

• Analyze financial and operational data to support decision-making
• Work closely with restaurant operations to understand cost drivers and revenue trends

3. MIS & Reporting

• Prepare monthly MIS reports, dashboards, and performance summaries
• Ensure timely and accurate reporting for internal stakeholders

4. Variance Analysis

• Identify deviations in cost, revenue, and profitability
• Provide actionable insights to improve business performance

5. Data Handling & Modeling

• Work on Excel-based financial models and reports
• Maintain and update financial datasets

6. Stakeholder Coordination

• Collaborate with cross-functional teams including operations and finance
• Support ad-hoc analysis and business reviews

Eligibility Criteria:

Experience:

• Minimum 1 year of experience in FP&A / Business Finance / Financial Analysis
• Experience in hospitality, retail, QSR, FMCG, or similar fast-paced industries is preferred

Required Skills:

• Strong analytical and numerical ability
• Good understanding of financial planning, budgeting, and forecasting concepts
• Proficiency in Microsoft Excel (mandatory)
• Basic understanding of business finance and performance metrics
• Ability to work with large datasets and generate insights
• Good communication skills (no constraints)

URGENT HIRING FOR VOICE PROCESS FOR PERMANENT WORK FROM HOME.

We have come up with the great opportunity for Startek.

Roles and Responsibilities

• Listen to customer's concerns, issues and question,.

• Maintain a positive attitude and calmly respond to customer's complaints.

• Prepare customer reports by gathering data collected during customer interactions.

• Resolve customer's concerns and answer customer's questions to your best ability.

• Refer issues and questions to managers if necessary.

• Attract potential customers by answering product and service questions and suggesting information about other products and services.

• Ensure customer satisfaction and provide professional support.

Desired Candidate Profile

• Only experienced candidate can apply

• Only Graduate candidate can apply.

• Minimum 6 months of experienced candidate can apply.

• Must be flexible with rotational shifts and week off no planned.

Roles and Responsibilities

• PHP and WordPress development, WordPress CMS Installation, theme customizations.
• Handle Team of developers
• Responsible for plugin development, theme integration.
• Responsible for handling a project independently.
• Developing requirements & planning documentation considering the WordPress framework.
• Customizing and publishing content using existing WordPress themes.
• Collaborate with the designing and programming team.
• Communicating with and managing multiple clients.
• Proactively review WordPress components, widgets, and plugins to keep all solutions at the cutting-edge and maintain security.
• Developing, maintaining and optimizing secure, reusable and scalable websites.
• Work closely with Project Managers and other members of the Development Team to develop detailed specification documents with clear project deliverables and timelines, and to ensure timely completion of deliverables.
• Communicate to the Project Manager with efficiency and accuracy of any progress or delays Engage in outside-the-box thinking to provide high value-of-service to the clients.

Ideal skills and experience required

• min. 1-2 years experience in PHP and WordPress development, WordPress CMS Installation, theme customizations.
• Leadership quality to run the tech team on website on WordPress, UIs and technical efficiency towards improving and tracking the faults on daily basis and resolving abilities
• Projection towards campaigns from the technical (website) point of view
• Experience of at least 2 international projects.
• Ability to work in an Agile /SCRUM environment.
• Should have problem-solving, prioritizing tasks, and multi-tasking abilities
• Knowledge of consuming and creating Web Services is a plus.
• Good time-management skills.
• Great interpersonal and communication skills.
• Should possess strong knowledge of SEO, Secure sites, WordPress, Web Design
• Good knowledge of WordPress development and life cycle (theme hierarchy, plugins, etc.
• Strong understanding of PHP back-end development. Experience in front-end technologies like HTML5,CSS3,Bootstrap4,JavaScript,PHP.
• Basic Knowledge of Core PHP, MySQL Database.
• Experience in designing and developing responsive design websites.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers

Siloho is a home-tech startup founded by Shan Gehlot and Pranshu Sharma, who are IIT-B alumni and serial entrepreneurs with extensive experience in the hospitality and fintech industry. It is funded by some marquee angel investors which includes the likes of Delhivery co-founders.

We are building an integrated marketplace platform which enables the key stakeholders - real estate developers, interior designers and product vendors to collaborate and help the homeowner in their quest to create a beautiful home which reflects their personality, culture and taste. Our vision is to create India’s largest marketplace of cost effective and executable design and product solutions .

Home design is a very fast growing market currently served by either full stack design companies like Livspace & Homelane or independent designers and contractors. However, the largest segment of customers are not satisfied with these two options since they want a semi DIY and cost effective solution - collaborative designs, and supervised execution. We are going after this untapped segment with a product offering which includes industry best visualization and customization tools to cater to these

Responsibilities

• Create attractive designs and layouts for various projects
• Meet with client in order to understand the client's objectives and desires
• Communicate effectively with client, vendors and team in order to address client's needs
• Prepare presentations (3D, 2D,mock-ups and renderings) for clients
• Create quotes for clients and ensure full workflow is followed
• Prepare BOQ with regards to budget and design
• Maintain industry knowledge in order to stay relevant

Qualifications

• Bachelor's degree 5-10 years of experience in related field Proficient in AutoCAD and Microsoft Office suite
• Strong creative and communication skills
• Demonstrated ability to execute

Desired Candidate Profile

• Qualified Chartered Accountant with minimum 5 years of banking work experience
• Immediate availability for joining preferred
• Expertise in Excel
• An eye for detail