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Customer Relationship Manager

An Edutech Company

Customer Relationship Manager

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Customer Relationship Manager at An Edutech Company · Bengaluru (Bangalore) · 1 - 3 years · ₹2L - ₹4L / yr · Posted 15 Mar 2021

Customer Relationship Manager

at An Edutech Company

Agency job

via Explore

1 - 3 yrs

₹2L - ₹4L / yr

Bengaluru (Bangalore)

Skills

Customer Service

Customer Support

Communication Skills

The role requires you to:

Answer client queries related to use of Superset software product, on email channel, and largely phone channel
To understand queries, resolve them by providing ways to achieve use cases using Superset tool
Ensure customer success by providing timely resolution
Write documentation and FAQs

Requirements

1. Good spoken English
2. Should not see this as a temporary role/should be serious to work

CTC: 4-5.5 LPA.

Office: office will be 5 days a week, plus alternate Saturdays working.

Office culture is very open and friendly, all team members are helpful. Full ownership of work and freedom to experiment.

Growth path: grow into Customer Success Lead role, wherein given responsibility to monitor adoption of accounts and track renewals and overall customer adoption rates.

The role requires you to:

Answer client queries related to use of Superset software product, on email channel, and largely phone channel
To understand queries, resolve them by providing ways to achieve use cases using Superset tool
Ensure customer success by providing timely resolution
Write documentation and FAQs

Requirements

1. Good spoken English
2. Should not see this as a temporary role/should be serious to work

CTC: 4-5.5 LPA.

Office: office will be 5 days a week, plus alternate Saturdays working.

Office culture is very open and friendly, all team members are helpful. Full ownership of work and freedom to experiment.

Growth path: grow into Customer Success Lead role, wherein given responsibility to monitor adoption of accounts and track renewals and overall customer adoption rates.

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