Customer Relationship Manager

at An Edutech Company

Agency job
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Bengaluru (Bangalore)
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1 - 3 yrs
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₹2L - ₹4L / yr
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Full time
Skills
Customer Service
Customer Support
Communication Skills

The role requires you to:

  • Answer client queries related to use of Superset software product, on email channel, and largely phone channel
  • To understand queries, resolve them by providing ways to achieve use cases using Superset tool
  • Ensure customer success by providing timely resolution
  • Write documentation and FAQs
Requirements
1. Good spoken English
2. Should not see this as a temporary role/should be serious to work
 
CTC: 4-5.5 LPA.
 
Office: office will be 5 days a week, plus alternate Saturdays working.
 
Office culture is very open and friendly, all team members are helpful. Full ownership of work and freedom to experiment.
Growth path: grow into Customer Success Lead role, wherein given responsibility to monitor adoption of accounts and track renewals and overall customer adoption rates.
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