Customer Relationship Manager

LambdaTest is a cloud-based testing platform aimed at bringing the whole testing ecosystem to cloud. LambdaTest provides access to a powerful cloud network of 2000+ real browsers and operating system that helps testers in cross-browser and cross platform compatibility testing. The product roadmap is evolving and there are many more functionalities and features which will be added to the product. The company is angel funded by the leading investors and entrepreneurs of the industry. We are growing at a fantastic rate. This is an incredible opportunity for someone talented and ambitious to make a huge impact.

You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll out a product that delivers the company’s vision and strategy.

Requirement -

• Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products 
• Implement new features to solve critical problems that our customers face in their development and testing cycle. 
• Define, track and improve feature success metric. 
• Work closely with our engineering and design teams to simplify testing for our customers Collaborate with the Sales, Marketing and GTM team and execute successful product launches

Experience –

• 3 – 5 years of overall experience in Product Management or Engineering Passionate or hands-on about programming, software testing and DevOps Able to understand and write code. 
• Have prior experience building or using developer products Strong hold on basic tech concepts. Willingness to learn advanced concepts. 
• Experience in web, app development or automation testing is a plus (Optional)

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

We’re looking for an experienced Frontend Engineer to join our growing engineering team to help build and maintain HappyFox’s product offerings.

What you can expect as a Frontend Engineer at HappyFox:

• You will implement product features by writing clean, robust, reusable code with tests.
• You’ll work alongside the Product, Design, and, Backend Engineering teams to iterate on new features within HappyFox products.
• You'll help improve the overall experience of our product by improving the quality of the front-end features.
• You’ll help identify areas of improvement in the codebase and initiate projects to make HappyFox better.
• You’ll contribute to and follow our workflow process, alongside the rest of the Engineering team.

You should apply if:

• You have at least 3 years of relevant professional experience in building web applications with javascript frameworks like Ember.js or React.js.
• You have a sound knowledge of HTML, CSS, and JavaScript.
• You have experience building single-page web apps and a good understanding of best practices in front-end development.
• You have experience in reviewing other team members' code and providing actionable comments.
• You have experience in following industry-standard coding practices.
• You have experience optimizing code and looking for ways to resolve performance issues.
• You are passionate about solving complex technical problems and troubleshooting issues.

Job Title
Full Stack Developer
Type: Full Time
Location: IIT Kanpur, UP [Onsite + Remote]
Desired Qualification: Bachelors/Masters in Computer Science, Statistics or relevant field
Experience : 1+ years
CTC: As per industry standard

About us
Lenek Technologies aspires to create an ecosystem of research and development around medical
technologies in India as well as strengthen its supporting domestic manufacturing sector. The company's
vision is to take quality healthcare to the masses by addressing roadblocks with innovative solutions through
technology.

Job Summary :
● We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a
cross-functional team that’s responsible for the full software development life cycle, from conception
to deployment.
● As a Full Stack Developer, you should be comfortable around both front-end and back-end coding
languages, development frameworks, and third-party libraries. Also, an excellent team player with
the ability to own deliverables/projects from beginning to end with little direct supervision.
● If you’re also familiar with Agile methodologies, we’d like to meet you.


Requirements:
● Proven experience as a Full Stack Developer or similar role
● Experience developing desktop, web, and mobile applications
● Strong algorithms, analytical skills, and data structures knowledge.
● Very good understanding of HTML5, CSS3
● Expert at Javascript, Javascript frameworks and libraries, JQuery, NodeJS, ReactJS and
ReactNative(good to have).
● Good understanding of server side library and bundling tools, such as Hapi, Express, Webpack, etc.
● Have sound knowledge and experience in scripting language Python
● Familiar with python backend frameworks like Flask.
● Have experience in source code management tools: preferably git
● Good to have knowledge of AWS Cloud.
● Familiarity with SQL and NoSQL databases e.g. MySQL, MongoDB and web servers (e.g. Apache2,
Nginx)
● Flexible to work on DICOM and PACS.
● Good understanding of asynchronous request handling, partial page updates, and AJAX
● Proficient understanding of cross-browser compatibility issues and ways to work around them
● Thrive in a start-up environment and enjoy wearing many hats. Integral and entrepreneurial way of
thinking and acting
● Excellent communication and teamwork skills



Responsibilities :
● Work with development teams and product managers to ideate software solutions
● Design client-side and server-side architecture
● Build the front-end of applications through appealing visual design
● Develop and manage well-functioning databases and applications
● Write effective APIs
● Test software to ensure responsiveness and efficiency
● Troubleshoot, debug and upgrade software
● Create security and data protection settings
● Build features and applications with a mobile responsive design
● Write technical documentation
● Work with data scientists and analysts to improve software

What you would be expected to do:

• Gather, prioritize and refine requirements while keeping team members well informed
• Create Use Cases, Flow Charts, Mock Screens, PRDs for business requirements, user requirements, functional & non-functional requirements and system requirements
• Rolling out of new products/apps/automations and resolving stakeholder queries/issues
• Automate business processes using tools like Zapier/Google Scripts, other automation tools
• Collaborate with cross-functional groups and assist in the entire product lifecycle from design to development to launch
• Responsible for testing of applications/solutions/web panels at various stages of the lifecycle
• Working with the development team/or independently on integrations (using 3rd party tools to create mobile applications)
• Travel as per company requirement to places including but not limited to Kenya, Uganda, Nigeria, Myanmar and Tanzania

You might be a strong candidate if you:

• The ability to structure and analyze ambiguous problems
• The ability to communicate ideas clearly through workflows, feature descriptions etc.
• Proactive and willingness to get hands dirty
• Attention to detail

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world 
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy

We are looking for an experienced Back-end developer to join our IT team! As a Back-end Developer, you will be responsible for the server-side web application logic as well as for the integration of the front-end part. 

• Be involved and participate in the overall application lifecycle
• Main focus on coding and debugging
• Collaborate with Front-end developers 
• Define and communicate technical and design requirements
• Provide training, help and support to other team members
• Build high-quality reusable code that can be used in thew future
• Develop functional and sustainable web applications with clean codes
• Troubleshoot and debug applications
• Learn about new technologies
• Stay up to date with current best practices
• Conduct UI tests and optimize performance
• Manage cutting-edge technologies to improve applications
• Collaborate with multidisciplinary team of designers, developers and system administrators
• Follow new and emerging technologies

As an early hire on the core team, you’ll work on shaping projects, big and small, over short three week sprints. We’re a small team, but we get a lot of features shipped. You would be responsible for driving full-stack projects from prototype to finished stage with a lot of autonomy and creativity. This is an exciting time to join the team. We've found solid early traction, have strong basic foundations and are pushing aggressively into some incredible new feature builds. We have a small team, so you can make an incredible impact on our product very quickly. 

Responsibilities:

• Own the design of the overall architecture of the web application
• Implement a robust set of services and effective APIs to power the web application
• Build reusable and manageable code and libraries for future use
• Optimize the application for maximum speed and scalability
• Translate UI/UX wireframes to visual elements
• Develop and handle well-functioning databases and applications
• Test software to ensure responsiveness and efficiency 
• Troubleshoot, debug and upgrade software
•  

Experience:

• Proven expertise in shipping features in Ruby on Rails. Strong background in Ruby on Rails, HTML, CSS, and JavaScript
• Strong experience in driving thought leadership and technical architecture
• Experience with mentoring juniors in the team

You are a fit if :

• You are a skilled coder. We need candidates with a strong history of shipping features in Rails with clean maintainable code. 
• You are a good communicator and a really good writer. Since we are async and remote most of our work is written. You'll need to be able to proactively communicate in concise, clear, simple writing.
• You are an expert project manager. You need to be able to break down a large, complex business deliverable into executable pieces that can be managed as individual user stories. You need to be able to keep a project on track and cut scope when needed.
• You don't need babysitting and are a Manager of One. We love people who have started companies or have freelanced in the past. You take ownership and take things across the finish line. Especially in our remote async approach, you'll need to be intrinsically motivated and keep your projects on track.
• You have strong business and product acumen. This job isn't just writing code, we solve real business problems for real people. That means you need to be able to look beyond the user story, have empathy for our end users, and solve real problems for them.

About Us:

We're solving a problem that 62% of Americans have

62% of Americans last year thought about starting a business. The #1 reason they didn’t was because they didn’t know where to start. Currents options are:

1. Going independent which is risky: no support or direction
2. Paying a franchise which is expensive:  franchises charge $100K+ fees to get started, take 10% of topline revenue, don't provide marketing support or technology

The market we're going after is bigger than e-Commerce

We’re disrupting the $2.3T franchise industry by removing the franchise fee and offering a tech-enabled franchise like product.

We’re starting with home painting where our biggest competitor is https://certapro.com/">CertaPro a $550M revenue franchise (1% market share) before quickly taking on https://www.neighborlybrands.com/our-brands/">Neighborly Brands as we expand categories (pest control, lawn care, etc.).

As we expand categories, our customer does not change

Our customer is an aspiring business owner, like https://www.linkedin.com/in/nicklaforest">Nick or https://www.linkedin.com/in/hardin-h-hawes-9ba6a72/">Hardin who doesn't care what type of business they start, as long as it is profitable. Our customers are not actually the one painting houses or completing roofing jobs, rather they are the one that hires people to do the job. Our customer has years of experience in sales and general management, which makes them suitable for any type of business — which is why as we expand to 100 categories, our customer does not change.

Our solution is an end to end platform to help you start, grow and run a business

Main Street is a combination of well-known technology platforms that provides an Uber-like simple experience in starting a business

• https://stripe.com/atlas">Stripe Atlas: Helping you incorporate and set up legal logistics for your business
• https://www.duolingo.com/">Duolingo: Learn a new skill (in our case it is about a specific type of business)
• https://www.shopify.com/online/ecommerce-solutions">Shopify: The operating tools to run your business
• https://www.womply.com/">Womply: A marketing stack to drive your customer

We're backed by top investors and built a world-class team

We're a seed-stage startup and have raised $10M+ from top investors including Greylock and Khosla. Our team previously worked at places like DoorDash, OpenDoor, Amazon, and OYO.

• Review and analyze system specifications
• Collaborate with QA Engineers to develop effective strategies and test plans
• Execute test cases (manual or automated) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/ post-implementation testing.

Require Skills:

• Proven 4 year of experience of team lead position in Quality Analyst
• Experience in project management and QA methodology.
• Ability to document and troubleshoot errors .
• Working experience in selenium .
• Excellent communication skills.
• Should have leadership quality.

• Monday to Friday working .
• Flexible working hour.
• Hassle free working environment.