Customer Relationship Manager
An Edutech Company
1 - 3 yrs
₹2L - ₹4L / yr
Bengaluru (Bangalore)
Skills
Customer Service
Customer Support
Communication Skills
The role requires you to:
- Answer client queries related to use of Superset software product, on email channel, and largely phone channel
- To understand queries, resolve them by providing ways to achieve use cases using Superset tool
- Ensure customer success by providing timely resolution
- Write documentation and FAQs
Requirements
1. Good spoken English
2. Should not see this as a temporary role/should be serious to work
2. Should not see this as a temporary role/should be serious to work
CTC: 4-5.5 LPA.
Office: office will be 5 days a week, plus alternate Saturdays working.
Office culture is very open and friendly, all team members are helpful. Full ownership of work and freedom to experiment.
Growth path: grow into Customer Success Lead role, wherein given responsibility to monitor adoption of accounts and track renewals and overall customer adoption rates.
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