Customer Relationship Manager

The MIS Executive will manage and analyze data, generate reports, and provide insights to support effective decision-making within the organization. The role involves maintaining and enhancing the Management Information System (MIS) to ensure accurate and timely information flow.

Key Responsibilities:

·        Collect, compile, and analyze data from various sources to create comprehensive reports.

·        Develop and maintain efficient databases, ensuring data accuracy and integrity.

·        Generate and distribute daily, weekly, and monthly reports to relevant stakeholders.

·        Implement data validation and cleansing processes to ensure data accuracy.

·        Collaborate with different departments to understand their data requirements and provide support in extracting relevant information.

·        Identify and implement process improvements to enhance data quality and reporting efficiency.

·        Conduct regular audits of data to identify and rectify discrepancies.

·        Stay updated on industry trends and best data management and reporting practices.

Qualifications/Requirements:

Education:

·        Bachelor's degree in any field.

Experience:

·        Minimum 2 years of proven experience in an MIS Executive role.

·        Jewelry industry experience is good to have

Required Skills:

· Skilled in product cost analysis, order management, invoicing knowledge, and comprehensive inventory oversight.

·        Strong analytical and problem-solving skills.

·        Proficient in data analysis tools and Microsoft Excel.

·        Database management systems and SQL.

·        Excellent communication and interpersonal skills.

·        Ability to work independently and collaboratively in a team.

·        Detail-oriented with a high level of accuracy.

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Software Developer (.Net Web Forms)

Job Summary

As a part of the .NET development team, you will be building various enterprise applications using the latest Microsoft technology stack. You will be working with a cross-functional team of engineers, designers, DevOps engineers, and product experts working on different layers of the project throughout the software development life cycle (SDLC).

Experience: 4 -10 years

Job Responsibilities

Understanding the working system and gathering the requirements from the client end.

Being a good team player to provide better solutions.

Providing recursive feedback to the client on the daily basis.

Participate in merging the code and take responsibility for the final release with leads.

Experience

Strong experience in OOPS, C# , HTML and JavaScript

Should have strong working experience in ASP.NET Web Forms and AngularJS

Strong experience in ASP.NET Web API using REST Architecture (.NET Core), SQL Server or Oracle

Experience in Crystal Reports, ADO.NET and Dapper

Should understand Mongo DB, Telerik and Windows Service

Good to have experience in Cloud development AWS & Google Firebase.

Core Skills

Must have good communication skills (written and oral)

Problem-solving attitude

Should be flexible, focused and take initiative

About Softobiz 

Innovation begins with like-minded people aiming to transform the world together. We invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. At Softobiz, we embrace a diverse mix of talented people who come here to stay and do their best work. Softobiz, a team of 250+ technology enthusiasts have been trusted by the leading enterprises around the globe for last 15+ years

At Softobiz, we transform passionate individuals into proficient professionals dedicated to exploring new frontiers in Software development. Here you will get the opportunity to work with technical craftsmen that are pioneer in latest technologies. We promote a culture of equality, learning, collaboration, and creative freedom so that our employees grow.

• For more information about our solutions and organization, visit www.softobiz.com, 
• Follow us on LinkedIn, Twitter and Facebook for more updates

• Prepare pitch decks & branding material before pitching to any mentor
• Grow Vennplay’s mentor network by connecting & build relationships with experienced professionals across various industries
• Demonstrate our platform to them & onboard them as a mentor with us
• Interview & capture their professional journey
• Help them create & manage their profile

• Are great with people
• Have professional email writing skills
• Have awesome presentation skills
• Have Pro Networking skills
• Are good at verbal & written communication in English
• Are proficient in tools like MS Excel, PowerPoint & Word

• 0-3 years of experience in business development / marketing or sales
• Any Graduate or Post Graduate (Marketing specialization preferred)

Responsibilities: 

• Write user-focused content that explains how to use different product features. 
• Develop engaging technical content for developer wikis, user guides, integration guides, and how-tos. 

• Fine-tune and prepare content to appeal to non-technical end-users, programmers, system administrators, designers, and analysts. 
• Develop and oversee illustrative material, flowcharts, examples, and tutorials that show how to use software features on the company platform. 
• Actively participate in developing scalable documentation strategy, policy, and guidelines. 
• Analyze documents to enhance the accuracy, completeness, and relevance of content and maintain continuity of style. 

Requirements 

• Experience as a technical writer, editor, or content strategist, with a focus on software and workflow applications. 
• Adept in creating bovr-to guides, user guides, and wikis with extraordinary presentation skills. Transform complex concepts into clear, concise, and meaningful topics - simplicity is the key. 
• Work closely with cross-functional teams to identify and close documentation gaps. 
• Experience with Atlassian tools or Click Up. 
• Strong technology fundamentals: We expect you to go from the highest level of abstraction to

Urgent Hiring Senior Manager Internal audit 

Location - Mumbai

Qualifications- CA/ ICWAI/ MBA in Finance.

Key Responsibilities -

• Contribute to the Internal Audit function by identifying risks associated with business objectives and evaluating the controls in place to mitigate those risks in order to improve the effectiveness of risk management, control, and governance processes.
• Conduct audit discussions with business management to identify the root cause to obtain sustainable management action plans.
• Preparation of a concise and informative audit report to effectively communicate the findings.
• Develop a risk-based test plan by selecting appropriate audit approach, test procedures and sampling criteria based on professional judgment and departmentally defined internal audit methodology.
• Perform audit tests and prepare board reports as may be required from time to time.
• Identification of Audit universe, risk assessment of audit entities development of the annual Internal Audit plan.
• Keep abreast on the change in risk environment within / outside the organization.

Desired Candidate - 

• Work experience of 4-5 years in internal audit department in banking/ financial services industry is mandatory.
• Ability to take ownership of the task assigned and work successfully under minimum supervision
• Possess a good eye for detail and ability to work effectively under pressure
• Candidate must be aware about data management via use of MIS, certain software
• Should be well versed in MS Excel & other office suite of products
• Excellent communication skills - verbal, and written (including report writing)

Interested candidates can apply asap.

thanks & regards 

Neetu Dhiman 

Us: At https://www.bito.co" target="_blank">Bito, we are on a mission to help developers get work done and collaborate like never before. 

You: Hungry, results-driven with a Startup mindset.

Our company is a very early-stage startup that hopes to dramatically improve how developers collaborate, especially in a remote world. Our founders have started, built, and taken a company public worth over $2B.  We are looking to take our learnings, learn a lot along with you, and do something more exciting this time. We are on that initial dreamy, crazy journey of finding product market fit. Although difficult early on, we can assure you that it will be incredibly rewarding too!

We are looking for software engineers who enjoy solving challenging and complex problems. Design and write code which is easy to understand and support with good understanding of algorithms and data structures. You will work in the team leading our efforts to bring our app to developers around the world. 

We are building this company with a fully remote approach, with our main teams for time zone management in the US and in India.

Requirements:

• Designing and developing user interfaces using AngularJS best practices, with a minimum experience of 2+ years.
• Ability to work with other frameworks.
• Proficient in CSS, HTML and writing cross-browser compatible code.
• Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
• Making complex technical and design decisions for UI framework
• Developing application codes and unit tests in AngularJS, Java Technologies, and REST based web services.
• Conducting performance tests and performance improvement for our user interface on web and mobile.
• Being a part of and supporting our user community
• Critical thinker and good problem-solver.
  
  

Key skills:

• Strong object-oriented JavaScript
• AngularJS, MVC frameworks – Angular
• Skills in one or more chosen frameworks/libraries like jQuery or Bootstrap
• AJAX (Asynchronous JavaScript and XML)
• HTML 5, CSS Modules, NPM
• REST, Micro services
• Prior experience with building extensions for browsers, IDEs is a plus
• Experience with Git, CI/CD frameworks