Customer Relationship Manager

Company Profile:

Desired skills:

• Excellent troubleshooting skill.
• Functional knowledge either SAP PM, SAP ISU,would be a plus
• Knowledge on enterprise mobile application would be
  a plus.

● Coordinate for the task management between pet parents with a Vet/ Trainers
● Maintain relationships with identified customers
● Revenue enablement by upsell, cross-sell, etc
● Be the company’s face for the customer
● Solve for pet’s needs

What we offer:
• Learning & Development: Work with veterinarians in a start-up environment with a steep
learning curve
• Ownership: Individually lead important charters with high impact potential
• Employee first culture: Putting employees above everything else. Be surrounded by positivity
and furry friends
• Perks & benefits: Salary matching market compensation.

1. Has Great Written Communication Skills
2. Engages Proactively with the Audience & Maintain accurate customer records, taking their request for product or services.
3. Educate current and potential customers with product and service information
4. Received and responded to multiple live chats.
5. Gathered credentials and verify required information.
6. Actively listened to the customer,
7. Ability to communicate clearly and professionally
8. Met or exceeded scorecard requirements for productivity, schedule adherence, quality and attendance.
9. Completed assignments accurately despite a large workload.
10. Up-sell and cross-sell products
11. Coordinate updates & improvements
12. Fast thinking skills & Tech Savvy

Customer Service Manager

We are seeking applications to work remotely from India with experienced bachelor and above qualified professionals with proven and successful experience in a similar role, ideally in a corporate accounting environment with exposure to wide range of clients.

 

Friendly, diligent and with great communication skills, Client Services Officer (freelancer) need to meet deadlines and deliver outstanding customer service for an Australian based accounting firm.

MUST REQUIREMENTS

• Excellent level of English communication skills in writing, and speaking
• 5-10 years customer service experience in corporate business environment
• Minimum bachelor degree or above in business related discipline ( Accounting, Commerce, Finance, Business Administration)

TASKS INCLUDE

• Handling client calls and emails, responding in a timely manner.
• Preparing Statements of Advice.
• Preparing documentation for meetings.
• Lodging applications and preparing submissions for new business.
• Liaising with internal teams and colleagues to resolve problems and find solutions.
• Creating and maintaining client files.
• Liaising with financial institutions on behalf of clients.
• Giving technical support to clients on bespoke software, if they are using it at home.
• Processing client orders, such as new company formations, trusts or self-managed superannuation funds.
• Assessing client budgets and creating financial plans.
•  

ROLE REQUIREMENTS

• Excellent level of English communication skills in writing, and speaking
• Must have customer service experience
• High time management and organisational skills
• Has Microsoft office experience
• Excellent telephone manner
• Preferable experience in a similar position
• Must have administration experience
• A passion for great customer service
• Reception/administration experience
• Ability to time manage a variety of tasks
• High attention to detail

English Hindi Mandatory
0-1 year experience
Any undergraduate/graduate can apply
Customer Service Representative 
6day working

About Us: 

Shankar Mahadevan Academy (CloodOn Musica Pvt Ltd) was founded under the guidance and leadership of the award-winning composer and singer Shankar Mahadevan. Shankar Mahadevan Academy launched the first ever online music Academy in March 2011.  In the last 11 years, SMA has built a presence with students from over 80 countries with over 35,000 students across online, schools and corporates and affiliate centres. 

Website: www.ShankarMahadevanAcademy.com

Requirements: 

• Minimum 1 year of relevant experience
• Graduation is a must
• Should have excellent communication skills (data and calls)
• Ability to multitask, prioritise, and manage time effectively
• Ability to deliver under pressure and meet daily targets
• Quality conscious and customer centric
• Working 6 days a week and rotational shifts (does not include night shifts)
• Go getter with the hunger to succeed

 

Goals:

• Process customer requests within TAT and adhere to quality metrics
• Provide accurate, valid and complete information over Calls, Emails, Chats etc.
• Coordinate internally to resolve customer queries 
• Effectively manage students' / teachers' queries to ensure smooth operation of the online classes
• Conduct students’ orientation sessions. Identify and assess customers’ needs to achieve satisfaction
• Handle escalations, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Enhance customer delight by first time resolution of queries
• Make the workplace fun and engaging

Requirements:-

 

• Excellent organizational skills.
• Customer service attitude.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk.

What you need to have:

Job Summary Experience - 1 to 3 year Location - Pune US Process Night shift(7pm-4am) Note-Only for Male Candidates We are looking for a Customer Support Associate, who can assist clients with product issues and help to maintain a high customer retention level, He/She will be responsible for inbound and outbound calls and chat from customer base and addressing customer issues and concerns.This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting their queries and correcting post-sales problems. To understand the customers need and provide world class service to our customers Responsibilities and Duties The individual role that you’ll play in our team: Deal directly with customers. Respond promptly to customer inquiries Handle and resolve customer queries and complaints Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing and delivery information about the products Process orders, forms, applications and requests Organize workflow to meet customer timeframes Maintain customer databases Communicate and coordinate with internal departments Follow up on customer interactions. What we want to see in the potential Candidate Quick learner and versatile. Must possess strong communication skills in English, both written and verbal Should be comfortable on calls for solving queries of the customers. Sound work ethic. Own advanced computer and mobile skills. Have used at least 3-4 Android versions or an iOS device as personal phone. Must be able to conduct themselves in a professional and courteous manner. Should be able to understand customer feedback and analyze to respond accordingly. Should stick to company process and guideline. Should be able to follow the TAT ( Turn Around Time). Should be able to log, summarize and pass on queries. Strong ownership Good amount of patience to attend different types of customers. A logical thinker An excellent problem solver with strong analytical skills Friendly attitude Ability to work in Shifts. Required Experience, Skills and Qualifications Key Skills: 1+ years of experience into Customer/Technical Support would be good to have Technical background would be an added advantage The ability to manage your time and plan your day effectively Excellent written and verbal communication skills. Job Type: Full-time