Customer support representative

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

Job Title: Student Ambassador

About the Role

Big AIR Lab is looking for dynamic and influential student leaders from top-tier colleges to represent us on their campus. As a Student Ambassador, you will help drive awareness, build communities, and promote our AI-led initiatives within your institution.

Who Can Apply?

• Students currently enrolled and attending classes in top-tier colleges/universities
• Individuals already leading or managing student groups
• Existing Student Ambassadors or Student Body Presidents

Key Responsibilities

• Build and nurture a vibrant campus community for Big AIR Lab
• Drive product awareness and engagement among students
• Test our AI products and share detailed feedback and reviews
• Manage and coordinate hackathons; invite students to office events
• Work with the placement cell for internship outreach and onboarding
• 
  

What You’ll Gain

• Strong leadership and event management experience
• Certificates, recognition, and exclusive performance perks
• Early access to Big AIR Lab’s AI products and innovations

Job Description

As part of our role at a leading global insurance company, we are responsible for developing and managing an application to onboard and oversee the company's sales partners, including agents and brokers. This application provides users with a tailored, independent solution, including a required multi-dimensional validity date concept for administering all organizational and contractual sales force data to deliver structured information to many data consumers.

To reinforce our dynamic development team, we are seeking a skilled Full-stack Developer. In this role, you will collaborate with international cross-functional teams to design, develop, and deploy high-quality software solutions.

Responsibilities:

Design, develop, and maintain the application, ensuring high performance and responsiveness.

Write clean, efficient, and reusable code.

Implement new features and functionality based on business requirements.

Participate in system and application architecture discussions.

Create technical designs and specifications for new features or enhancements.

Write and execute unit tests to ensure code quality.

Debug and resolve technical issues and software defects.

Conduct code reviews to ensure adherence to best practices.

Identify and fix vulnerabilities to ensure application integrity.

Work with frontend developers to ensure seamless integration of user-facing elements.

Collaborate with DevOps teams for deployment and scaling.

Design and implement workflow automation using Camunda BPM, integrating it with backend services and ensuring efficient process execution.

Optimize and maintain business process models and workflow orchestration using Camunda.

Troubleshoot and enhance Camunda BPMN workflows, DMN decision tables, and process automation configurations.

Requirements:

Bachelor's degree in computer science, Information Technology, or a related field.

Proven experience as a skilled Full-stack Developer. Experience in the insurance domain is appreciated.

Strong experience with Spring Boot 3, Java 17 or newer, and Maven.

Experience with PostgreSQL, Jenkins, Sonar, Dynatrace, Kubernetes, Mockito, IntelliJ IDEA, and GitHub repository.

Hands-on experience with Camunda BPM (v7 or v8), including BPMN workflows, DMN decision tables, and REST API integration.

Experience with Angular TS and/or AWS, Kafka is a plus.

Excellent problem-solving and debugging skills.

Strong communication and collaboration abilities to work effectively in a team environment.

Skills & Requirements

Camunda, Spring Boot 3, Java 17 Or Newer, Maven, PostgreSQL, Jenkins, Sonar, Dynatrace, Kubernetes, Mockito, IntelliJ IDEA, GitHub Repository, Camunda BPM, BPMN Workflows, DMN Decision Tables, REST API Integration, Angular TS, AWS, Kafka, Problem-Solving, Debugging, Communication, Collaboration.

• Design and develop a framework, internal tools, and scripts for testing large-scale data systems, machine learning algorithms, and responsive User Interfaces.
• Create repeatability in testing through automation
• Participate in code reviews, design reviews, architecture discussions.
• Performance testing and benchmarking of Bidgely product suites
• Driving the adoption of these best practices around coding, design, quality, performance in your team.
• Lead the team on all technical aspects and own the quality of your teams’ deliverables
• Understand requirements, design exhaustive test scenarios, execute manual and automated test cases, dig deeper into issues, identify root causes, and articulate defects clearly.
• Strive for excellence in quality by looking beyond obvious scenarios and stated requirements and by keeping end-user needs in mind.
• Debug automation, product, deployment, and production issues and work with stakeholders/team on quick resolution
• Deliver a high-quality robust product in a fast-paced start-up environment.
• Collaborate with the engineering team and product management to elicit & understand their requirements and develop potential solutions.
• Stay current with the latest technology, tools, and methodologies; share knowledge by clearly articulating results and ideas to key decision-makers.

•  BS/MS in Computer Science, Electrical or equivalent
• 6+ years of experience in designing automation frameworks, tools
• Strong object-oriented design skills, knowledge of design patterns, and an uncanny ability to
  design intuitive module and class-level interfaces
• Deep understanding of design patterns, optimizations
• Experience leading multi-engineer projects and mentoring junior engineers
• Good understanding of data structures and algorithms and their space and time complexities. Strong technical aptitude and a good knowledge of CS fundamentals
• Experience in non-functional testing and performance benchmarking
• Knowledge of Test-Driven Development &  implementing CD/CD
• Strong hands-on and practical working experience with at least one programming language: Java/Python/C++
• Strong analytical, problem solving, and debugging skills.
• Strong experience in API automation using Jersey/Rest Assured.
• Fluency in automation tools, frameworks such as Selenium, TestNG, Jmeter, JUnit, Jersey, etc...
• Exposure to distributed systems or web applications
• Good in RDBMS or any of the large data systems such as Hadoop, Cassandra, etc.
• Hands-on experience with build tools like Maven/Gradle &  Jenkins
• Experience in testing on various browsers and devices.
• Strong communication and collaboration skills.

Responsibilities:

• Work with the Product and Marketing team to identify content required for specific user journeys and create a plan for a technical enablement solution.
• Create and maintain content for continuous updates and improvements.
• Ensure content is valuable and highly useful.
• Edit content to adhere to the writing process and best practices.
• Identify and contribute to improve Writing Best Practices, Style Guides, Processes, and other Technical Writing guidelines.

Requirements:

• Identify projects that deliver the most value and then meet deadlines and reprioritize as needed to complete timely delivery of content projects.
• Professional experience writing and editing content for a technical audience (application developers; programmers, system architects, or similar) in a Product environment.
• An analytical mindset, with good research, prioritisation, and exploration skills.
• Proactive and curious about problems and willing to take responsibility for their solutions.
• Capture business value, priorities, and product context.
• Fluent in both written and spoken English.

Your Qualifications:

 7 to 12 years of experience with majority as Java engineer

 Strong hands on experience on building application using technologies Java, Spring, Hibernate, Maven/Gradle.

 Experience in building Micro Services using Spring Boot / Go.

 Strong knowledge and experience with SQL queries and databases like Postgre SQL/Oracle.

 Strong knowledge and experience on Platform components such as Docker, Kubernetes and Service Mesh (Istio).

 Good knowledge of scripting languages (preferably Python and Bash)

 Familiarity with CI/CD environment (Jenkins).

 Experience on Observability stack such as ELK Stack, Prometheus & Grafana would be added advantage.

 Should have experience on Active MQ based async queuing system design and deployment.

 Strong experience of system design and implementation of end-to-end integrated systems.

 Familiarity with Hazelcast and Zk Solution would be a plus.

 Strong skills to write technical design documentation.

 Experience of leading a team as tech lead.

 Ability to work effectively in a team environment as well as independently.

 Good communication skills with tech/non-tech people.

What You'll Do:

 Assigned to software development projects and/or system enhancements as tech lead.

 Be engaged in a whole process of development project (requirements analysis, design, implementation, testing/verification, deployment, operation/maintenance).

 Work closely with project manager and other engineers. Some of them are in different locations such as Japan and Singapore.

 Always improve the design quality, code quality, testing quality and system quality spontaneously. In addition, create such a culture in our team.

 Understand business needs and user behavior and develop solutions to those needs.

 Develop and maintain a deep understanding of our systems and propose system improvements.

 Guide and support less-experienced members as mentor and role model to improve the team productivity and achieve team’s goals together.

Better to Have:

 Familiarity with Telecom Service Provider’s Billing Ecosystem/BSS Systems.

 Familiarity with and experience on Cloud Native Technologies.

 Familiarity with Agile Software development process.

 Familiarity with and experience on Linux/Unix environment

 Work experience with a remote team

 Familiarity with Atlassian tools (JIRA, Confluence, HipChat)

 Familiarity with source control system (Gitlab, SVN, etc.)

OUR COMMITMENT TO YOU:

You'll benefit from our network of global communities and collaborative culture that will help you build technical and functional skills and capabilities. And because we serve more than 28 countries industries globally, you'll have the opportunity to develop valuable industry-specific expertise.

The scale of our capabilities and client engagements and the unique way we innovate, operate and deliver value will give you the opportunity to deepen your existing skills even as you help create the latest technology trends. You'll have access to leading-edge technology.