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Customer support representative
Customer support representative
Zolve's logo

Customer support representative

1 - 3 yrs
₹3L - ₹4L / yr
Bengaluru (Bangalore)
Skills
Customer Support
Customer Service
Customer Relationship Management (CRM)
Administrative support
MS-Office
English Proficiency
 
Responsibilities
  1. Communicating with customers through various channels (email/chat)
  2. Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
  3. Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
  4. Keeping records of customer interactions, transactions, comments, and complaints.
  5. Build rapport quickly with customers/clients and put them at ease
  6. Proven high initiative and energy level with good influencing, decision-making and collaboration skills
  7. Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
  8. Keeping yourself updated on company products to effectively manage customer queries.
 
Requirements
  1. Smart Graduates with excellent communication skills
  2. 1 year to 3 years of experience working in customer support roles
  3. Demonstrated ability to handle highly complex and manual queries, excel knowledge
  4. Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
  5. Empathetic, organised, problem solver
  6. Open to work in shifts (rotational day and night shifts).
Note:
  1. This is full-time, work from an office opportunity based out of Bangalore.
  2. No Cab facility will be provided but shift allowance will be provided.
 
 
 
 
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Zolve

Founded :
2020
Type :
Product
Size :
100-500
Stage :
Raised funding

About

Zolve’s mission is simple: we want to make financial products accessible to everyone.


Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:

  • A Bank Account you can create from anywhere in the world in under five minutes
  • A high-limit Credit Card that helps build a healthy credit score
  • Easy, lightning-fast, cross-border money transfers with the best rates in the market


Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.

We believe: that if space tourism is real, so is reaching for the stars.

Read more

Connect with the team

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Varun Kashyap
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Ashok Raavi

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Shubham Vishwakarma

Full Stack Developer - Averlon
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