Customer support representative

Strong D2C Retention Marketing / CRM Marketing Profiles.

Mandatory (Experience 1): Must have 2+ years of hands-on experience in D2C Retention Marketing, managing customer engagement and repeat purchase strategies for D2C or E-commerce brands

Mandatory (Experience 2): Proven experience in designing and executing end-to-end lifecycle journeys across channels like WhatsApp, Email, and SMS, including flows such as welcome series, abandoned cart, post-purchase, and re-engagement campaigns

Mandatory (Experience 3): Strong hands-on expertise in WhatsApp Marketing & Automation (core focus), including building chatbot flows, broadcast campaigns, segmentation strategies, and optimizing messaging for higher conversion rates

Mandatory (Experience 4): Deep understanding of key retention metrics such as Repeat Purchase Rate, Customer Lifetime Value (LTV), retention revenue, and engagement metrics, with the ability to improve these through structured lifecycle programs

Mandatory (Experience 5): Strong experience in CRM data handling, including user segmentation based on behavior, lifecycle stages, and purchase patterns, along with cohort analysis to identify drop-offs and growth opportunities

Mandatory (Experience 6): Hands-on experience with lifecycle marketing and automation tools such as Klaviyo (Email & SMS), CleverTap / WebEngage, WhatsApp automation tools, and CRM platforms

Mandatory (Experience 7): Proven ability to build, manage, and optimize automated workflows and retention systems that are scalable, conversion-focused, and data-driven

Mandatory (Domain): Must have prior experience working with D2C / E-commerce / Consumer brands (in-house preferred over agency-only experience

We are looking for a motivated and enthusiastic Intern Executive to support daily business operations and gain hands-on experience in a professional work environment. The intern will assist various departments, learn organizational processes, and contribute to ongoing projects under the guidance of senior executives.

Key Responsibilities

• Assist executives and team members with daily operational tasks
• Support documentation, data entry, and report preparation
• Coordinate meetings, schedules, and follow-ups
• Communicate with internal teams and external stakeholders when required
• Conduct basic research and data analysis
• Maintain records, files, and office databases
• Support HR, marketing, finance, or operations tasks as assigned

Required Skills & Qualifications

• Currently pursuing or recently completed a degree/diploma in any discipline
• Good communication and interpersonal skills
• Basic knowledge of MS Office (Word, Excel, PowerPoint)
• Willingness to learn and take initiative
• Strong organizational and time-management skills

Preferred Skills

• Basic knowledge of business operations or administration
• Familiarity with email and office tools

Your Role:

As a Video Editor at Mugafi, you’ll work on a variety of projects that span across multiple formats and platforms, including:

• Short Films & Storytelling Content: Bring narratives to life with high-quality editing that captures the essence of our storytelling platform.
• AI Collaboration Projects: Leverage cutting-edge tools like Midjourney, Stable Diffusion, and Runway ML to create visuals that break new ground.
• Social Media Videos & Ads: Create attention-grabbing content that connects with our online community and showcases Mugafi’s offerings.
• Interviews & Events: Edit videos for our platform that highlight key moments from our events, interviews and others.
• Tutorials & Character Generation Videos: Produce product related engaging, informative content for our users and partners.

What You’ll Bring:

• Experience: Proven experience of 3 years in video creation and editing.
• Creative & Efficient Mindset: A passion for pushing creative boundaries while leveraging AI tools to streamline workflows and elevate productivity.
• Video Editing Mastery: Advanced skills in video editing software, including Premiere Pro, After Effects, and other AI-powered tools.
• Collaborative Approach: Strong ability to work closely with our writers and marketing teams, ensuring every project aligns with creative and strategic goals.
• Creative & strategic thinking: Understanding of how to craft videos that captivate a range of audiences, from social media followers to production houses.

Job Title: PHP Developer laravel

Salary package: Upto 6Lpa per annum

Experience: 1.5 years - 2.5 years

Location: Bangalore

Mandatory Skills:

Candidate must have Laravel experience

Skills:

• Strong proficiency with Laravel.
• Extensive knowledge of jQuery, JavaScript, Core PHP, MySQL, Bootstrap and Rest API.
• Good understanding of front-end technologies, such as HTML5, and CSS3
• Good understanding of code versioning tools, such as Git

Job Description:

• working on all layers of architecture Understanding the flow of code and how it interacts with different components.
• Building REST API.
• Creating technical design documents by understanding requirements, and product objectives.
• Writing effective Unit tests
• Good analytical skills and innovative mind.
• Source code management.
• Excellent communication skills.

Desired Skills

• Experience on Mern Stack (MongoDB, Express.js, React, Node.js)
• Strong understanding of JavaScript, object-oriented JS, its quirks, and workarounds•
• Strong hands-on experience in JavaScript• Strong proficiency with JavaScript or CoffeeScript depending on your technology stack.
• Good understanding of server-side CSS preprocessors such as Stylus, Less•
• Basic understanding of web markup, including HTML5 and CSS3• Good understanding of asynchronous request handling, partial page updates, jQuery, and AJAX•
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues• Familiarity with JavaScript module loaders, such as Require.js and AMD•
• Proficient understanding of code versioning tools, such as SVN• Good understanding of browser rendering behavior and performance
• Key Programming Skills: MERN stack, full stack, React, Java, HTML/CSS, JavaScript, Bootstrap.
• Experience working with Rest based APIs

Job Description:

Expert in Collibra for implementation of Governance workflow, data cataloguing, data lineage, integrations, data assets etc.

Well versed with Message events

Understand Data modelling and have good knowledge in other areas of data governance.

Setting up Collibra on cloud (preferred) and on onprem

Must have understanding on defining data policy and standard

Collibra certified

Strong Knowledge on Databases

Knowledge of Insurance/Claims domain would be good to have

Joining: Immediate Joining

No of Vacancy: 1

Designation: PHP Laravel Full-stack Developer

Location- Pune, Maharashtra.

• 1-2 years of experience in related field preferred
• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Completes work independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues

Key Skills

• Extensive experience working in PHP.
• Experience with Laravel framework
• Should have a working knowledge of MySQL.
• Experience with Javascript, typescript.
• Must have knowledge of Java frameworks like ViewJS, AngularJS.
• Knowledge of JADE, Pug template.
• Strong debugging skills.
• Strong problem-solving skills.
• Ability to understand and make changes to existing code.

We are looking for an experienced Inside Sales professional to join our inside sales team. This is an opportunity for you to be a key part of building a successful business:

1. Manage End-to-End Sales process (Inbound Leads to Closure)
2. Deliver quality and tailored demonstrations to prospects based on the use cases
3. Understand customer goals, plans, challenges, timeline, budget, authority
4. Meet or exceed your defined sales activity and revenue quota
5. Collaborate with cross-functional teams for timely resolution of prospect's queries
6. Strive to continuously improve your sales process and demonstrate a willingness to learn and implement best practices