- Communicating with customers through various channels (email/chat)
- Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries.
- Smart Graduates with excellent communication skills
- 1 year to 3 years of experience working in customer support roles
- Demonstrated ability to handle highly complex and manual queries, excel knowledge
- Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
- Empathetic, organised, problem solver
- Open to work in shifts (rotational day and night shifts).
- This is full-time, work from an office opportunity based out of Bangalore.
- No Cab facility will be provided but shift allowance will be provided.
About Zolve
Zolve’s mission is simple: we want to make financial products accessible to everyone.
Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
- A Bank Account you can create from anywhere in the world in under five minutes
- A high-limit Credit Card that helps build a healthy credit score
- Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.
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Key Responsibilities:
- Strategic Growth Planning: Develop and execute strategies to drive sustainable growth and expansion in alignment with company goals.
- Market Analysis: Conduct thorough market research and analysis to identify new opportunities, market trends, and competitive threats.
- Business Development: Lead initiatives to acquire new business partnerships and opportunities, including identifying potential clients and negotiating agreements.
- Operational Excellence: Streamline and optimize internal processes and workflows to enhance efficiency and productivity.
- Financial Management: Collaborate with finance teams to develop budgets, monitor financial performance, and ensure cost-effectiveness.
- Team Leadership: Provide strong leadership and mentorship to cross-functional teams, fostering a culture of collaboration, innovation, and continuous improvement.
- Performance Metrics: Establish key performance indicators (KPIs) and metrics to track progress towards goals, regularly reporting to senior management.
- Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity and resilience.
Qualifications:
- Education: MBA or equivalent from a prestigious institute such as IIM preferred.
- Experience: 4-6 years of progressive experience in business development, operations management, or related fields. Prior experience in a leadership role preferred.
- Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
- Strategic Vision: Proven ability to think strategically, anticipate future trends, and translate vision into actionable plans.
- Adaptability: Ability to thrive in a fast-paced environment and effectively manage multiple priorities under tight deadlines.
Job Title: Lead Bankfast Engineer
We are looking for a Lead Engineer with hands-on experience in implementing Sandstone Technology's BankFast eXperience Platform (BXP). The successful candidate will play a pivotal role in the design, integration, and deployment of BXP, ensuring the platform is optimized to meet our business objectives. This role requires a deep understanding of digital banking platforms, strong technical leadership, and the ability to collaborate across various teams.
Key Responsibilities:
- Lead Implementation Projects: Oversee the full lifecycle of implementing Sandstone Technology's BXP, from requirements gathering to deployment and post-launch support.
- Architect Solutions: Design and develop scalable and secure solutions within the BXP framework, ensuring optimal performance and alignment with business goals.
- Technical Leadership: Lead and mentor a team of engineers, fostering a collaborative and innovative environment that drives successful project outcomes.
- Integration: Seamlessly integrate BXP with existing banking systems and third-party services, ensuring data consistency and secure transactions.
- Customization: Tailor the BXP platform to meet specific business needs, including developing custom components and features.
- Collaboration: Work closely with product managers, UX/UI designers, and other stakeholders to ensure the platform delivers an exceptional user experience.
- Quality Assurance: Implement best practices in coding, testing, and deployment to ensure high-quality deliverables with minimal defects.
- Problem Solving: Troubleshoot and resolve technical issues during and after the implementation, ensuring a smooth user experience.
- Documentation: Create and maintain detailed technical documentation, including system architecture, configurations, and operational procedures.
- Continuous Improvement: Stay informed about the latest developments in Sandstone Technology and other digital banking platforms, and recommend enhancements to keep our solutions cutting-edge.
Qualifications:
- Experience:
- Minimum of 7 years of experience in software engineering, with at least 3 years of experience in implementing Sandstone Technology's BankFast eXperience Platform (BXP).
- Proven track record in leading technical teams and delivering successful digital banking projects.
- Technical Skills:
- Proficiency in modern programming languages and frameworks (e.g., Java, .NET, Angular, React).
- Strong understanding of API development, microservices architecture, and cloud-based deployments (AWS, Azure, or GCP).
- Extensive experience with Sandstone Technology's BXP, including customization and integration capabilities.
- Product Knowledge: In-depth understanding of digital banking solutions, customer onboarding, loan origination, and other financial products within the BXP ecosystem.
- Leadership: Demonstrated ability to lead and inspire engineering teams, fostering a culture of innovation and excellence.
- Agile Methodologies: Experience working in Agile/Scrum environments and leading Agile teams.
- Problem-Solving: Strong analytical skills with the ability to diagnose and resolve complex technical challenges.
- Communication: Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.
Preferred Qualifications:
- Experience with other digital banking platforms and technologies.
- Certification or formal training in Sandstone Technology products.
- Familiarity with regulatory requirements in the financial services industry, particularly in digital banking.
Sales is not about selling anymore. It is more about listening, building relationship, establishing trust, educating, and being a solution provider. Are you a people person with the above skills? Have you been working for 5+ years in the education sector especially with colleges and universities in the Maharashtra region? You are the person we are looking for. Responsibilities: Responsible for revenues from university products of iamneo.ai - neo PAT, neo Colab, neo Exam, for the Maharashtra region. Own the complete sales cycle for Maharashtra region right from prospecting to closure. Identify, connect, explore, and advice potential clients on using iamneo.ai university products that eventually results in sales. Build and maintain strong customer relationships before, during, and after sales. Upsell other products to existing clients. Who should apply? A passionate learner, who is willing to roll up their sleeves and get the work done. A person with excellent communication skills, both written and verbal. Someone who is self-disciplined and organized. Someone who is diligent with follow-up. Someone who is empathetic and sensitive to client’s needs. Already has a proven record of working with colleges and universities in the Maharashtra region. Place of Work: You will be deputed in Coimbatore for the first three months. From the fourth month, you will be working out of Pune. Job Perks Immense learning opportunity, as we are a small team with varied and interesting professional and personal experiences Multi-Disciplinary Learning Chances of catching up with entrepreneurs, technology leaders, educationists and scientists that you’d never meet otherwise |
- Configure IDOC settings relate to segment, IDOC type, message type, partner profile, port, RFC connection etc.
- Develop Java class for AES symmetric decryption and decompression of web service.
- Configure the EDI process to enable client to exchange documents with the business partners.
- Develop a program to update credit card details from a FTP file in FI/CO.
- Modify the above LSMW to accumulate quantity for the same records and post as one record.
- Develop a BDC for FICO to calculate and update full payment, partial payment and pending.
- Develop the data migration programs for vendor master and customer master upload from legacy system using LSMW.
- Embed the e-mail body content of customer in auto response e-mail generate by CRM system to the customer.
- Act on programs for credit card encryption/decryption to update and settlement in contract and billing in SD and FI/CO.
- Create report which will take data from SRM system against valid PO numbers and perform the calculations in ECC system.
- Configure asset module (fix assets), including asset classes, integration with purchasing, and assets under construction.
- Create picking list using message type PICKSD and corresponding IDOC type SDPIODO1 is used for sending information to warehouse management system.
- Develop a custom workflow for employee simplify performance management reviews and identification of top performers.
- Perform requirement gathering and technical feasibility over client expectation and defining development guidelines for ABAP team.
- Create technical specification for all the objects like workflow specification and report specifications base on the functional specification.
The FullStack Developer primarily participates in designing and implementing new services as well as participates in customer delivery. It will be possible to influence your work profile based on your interests.
While not mandatory, a generic understanding of user interfaces and being able to position oneself as an end-user is highly desirable. We appreciate also prior knowledge of the Image Processing domain.
We are looking for well-rounded people who care about their craft and understand software development. While we value a formal degree in computer science we do not require one - a candidate with a strong background, open mind and ability to learn would be an ideal addition to our team.
That being said, here is what we think the ideal team member would be:
Responsibilities :
- Develop and Integrate Django backend and API's with frontend framework.
- Develop Angular applications
- Working closely with UX and Front-end Developers
- Participating in architectural, design and product discussions
- Designing and creating RESTful APIs for internal and partner consumption
- Working in an agile environment with an excellent team of engineers
Requirements :
- Good experience developing Angular applications into production
- Good experience with the Django REST framework
- Strong understanding of the Angular framework as well as javascript, jQuery and HTML/CSS
- Good experience on designing and structuring of database most likely ORM (i.e MongoDB)
- Knowledge of how to build and use with RESTful APIs
- Good experience of Python coding skills
- Strong knowledge of version control (i.e. git, svn, etc.)
- Experience deploying Python applications into production
Qualification: Engineering from CSE/IT
2.1-3 years of experience in .NET/.NET Core (ASP.NET, C#, MVC, WCF, WPF, etc.)
3. Experience in javascript and Angular 6 or above
4. Object-oriented programming skills
5. Strong experience in SQL server
6. Knowledge of REST API, JSON, etc.
7. Experience with version control systems (Git)
8. Strong documentation, communication, and team collaboration skills
9. Ability to create self-contained, reusable, and testable modules and components that build on the elements and modules of core AngularJS
10. Skill in maintaining clean and consistent project dependencies.
11. EXPERT level skills in HTML, HTML5, CSS3, SASS, LESS, Bootstrap 3+, or any other tool is a MUST, Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system Validating user input on the client-side and implementing meaningful feedback.
12. Skill in designing a modern build process that integrates testing and continuous delivery.
13. Excellent English language (written & verbal) communication skills
14. Analytical abilities & Logical thinking.
15. Awareness of latest technologies and trends.
Specific responsibilities: ● Provision and administer high-performance computing and network infrastructure ● Maintain network Infrastructure such as firewalls,VPN gateways, intrusion detection systems ● Tune and Monitor server health, network status, and application performance ● Manage co-location build outs and maintenance ● Handle Configuration Management ● Plan and execute things like backup as a service
Required skills and expertise: ● Linux system administration ● Kernel Built and Optimisation for high frequency trading. ● Familiar with Infrastructure automation frameworks and orchestration tools like Ansible, Chef etc. ● Network Traffic Capture and Analysis with Solid understanding of server hardware, NICs ● Experience in network administration (switches, routers, LAN, WAN, MPLS and firewalls) ● Comfortable with programming and scripting in Bash, Python, Perl to Maintain Infrastructure as Code ● Familiar with infrastructure monitoring frameworks like zabbix, nagios etc. ● Collaboration across multiple sites and time zones.
Interested please visit : www.ogha-research.in