Customer support representative

at Zolve

Customer support representative

GBH AUTOMECHANICS AND SERVICES LLP

Company

Home

Customer support representative

at Zolve

Agency job

via GBH AUTOMECHANICS AND SERVICES LLP

1 - 3 yrs

₹3L - ₹4L / yr

Bengaluru (Bangalore)

Skills

Customer Support

Customer Service

Customer Relationship Management (CRM)

Administrative support

MS-Office

English Proficiency

Responsibilities

Communicating with customers through various channels (email/chat)
Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
Keeping records of customer interactions, transactions, comments, and complaints.
Build rapport quickly with customers/clients and put them at ease
Proven high initiative and energy level with good influencing, decision-making and collaboration skills
Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
Keeping yourself updated on company products to effectively manage customer queries.

Requirements

Smart Graduates with excellent communication skills
1 year to 3 years of experience working in customer support roles
Demonstrated ability to handle highly complex and manual queries, excel knowledge
Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
Empathetic, organised, problem solver
Open to work in shifts (rotational day and night shifts).

Note:

This is full-time, work from an office opportunity based out of Bangalore.
No Cab facility will be provided but shift allowance will be provided.

https://www.flyvheel.com/flyflex/details-new.php?flex_listing_id=291">

Responsibilities

Communicating with customers through various channels (email/chat)
Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
Keeping records of customer interactions, transactions, comments, and complaints.
Build rapport quickly with customers/clients and put them at ease
Proven high initiative and energy level with good influencing, decision-making and collaboration skills
Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
Keeping yourself updated on company products to effectively manage customer queries.

Requirements

Smart Graduates with excellent communication skills
1 year to 3 years of experience working in customer support roles
Demonstrated ability to handle highly complex and manual queries, excel knowledge
Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
Empathetic, organised, problem solver
Open to work in shifts (rotational day and night shifts).

Note:

This is full-time, work from an office opportunity based out of Bangalore.
No Cab facility will be provided but shift allowance will be provided.

https://www.flyvheel.com/flyflex/details-new.php?flex_listing_id=291">

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About Zolve

Founded :

2020

Type :

Product

Size :

100-500

Stage :

Raised funding

About

Zolve’s mission is simple: we want to make financial products accessible to everyone.

Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:

A Bank Account you can create from anywhere in the world in under five minutes
A high-limit Credit Card that helps build a healthy credit score
Easy, lightning-fast, cross-border money transfers with the best rates in the market

Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.

We believe: that if space tourism is real, so is reaching for the stars.

Zolve’s mission is simple: we want to make financial products accessible to everyone.

Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:

A Bank Account you can create from anywhere in the world in under five minutes
A high-limit Credit Card that helps build a healthy credit score
Easy, lightning-fast, cross-border money transfers with the best rates in the market

Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.

We believe: that if space tourism is real, so is reaching for the stars.

Varun Kashyap

Connect

Ashok Raavi

Connect

Company social profiles

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2 candid answers

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About Us – Learners Point

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Good intuition for the principles underlying object-orientation, particularly encapsulation
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Have read some of our https://docs.google.com/document/d/18eWIOPYs0Hi8Kr4lXTtP_XMJp_4BrBzOd9Eui8v_l-c/edit?usp=sharing">favourite books

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Comfortable writing multi-threaded programs

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Know how to use test driven development as a design tool
Good intuition for the principles underlying object-orientation, particularly encapsulation
Understand the importance of immutability and of reducing the state-space of objects
Seek to identify key underlying ideas and use those as building blocks before reaching for shiny new tools
Have read some of our https://docs.google.com/document/d/18eWIOPYs0Hi8Kr4lXTtP_XMJp_4BrBzOd9Eui8v_l-c/edit?usp=sharing">favourite books

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