- Communicating with customers through various channels (email/chat)
- Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries.
- Smart Graduates with excellent communication skills
- 1 year to 3 years of experience working in customer support roles
- Demonstrated ability to handle highly complex and manual queries, excel knowledge
- Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
- Empathetic, organised, problem solver
- Open to work in shifts (rotational day and night shifts).
- This is full-time, work from an office opportunity based out of Bangalore.
- No Cab facility will be provided but shift allowance will be provided.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Zolve
About
Zolve’s mission is simple: we want to make financial products accessible to everyone.
Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
- A Bank Account you can create from anywhere in the world in under five minutes
- A high-limit Credit Card that helps build a healthy credit score
- Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.
Company social profiles
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1 To Generate Market Qualified leads from various sources according to Business Generation Plan and revenue target
Sources: Web Browsing , Directories of association, B2B Portal etc.
2 To Entertain the leads provided by the Marketing department as per the sales manual
3 To do proper suspecting and prospecting of the client and gather basic information before entertaining or presenting any document / communication to client
4 To Identify the Gate Keeper, Key Influencer, Key Decision maker, and blocker for the key Accounts
5 To understand the client requirement and provide the required techno-commercial presentation over a call/ meeting (Persoanl / Virtual)
6 To handle the objection / attitude of the prospect
7 To practice and preach the competititve advantage / sales burger / etc. of the company to improve closing ratio
8 To show the effective negotiation skills during telephonic / Personal Meeting and close the sales as per the company’s sales policy
9 To maintain and verify all order documents like Quotation (Pro-forma) PO, SO Etc in Sequntial manner
10 To take timely (after every 3 months)follow up for new order and requirements and milk the account for up selling
11 To generate reference from existing client and collect the testimony
12 To Maintain Sales Funnel acordingl to lead and Customer Categoty
13 To prepare the MIS and submit to reporting authority time to time or during monthly review meeting
14 To share the bottlenecks faced during sales call / deal and get the appropriate and reasonable solution of it from reporting authority
15 To Quarterly plan one visit to Key accounts for up selling
16 To plan and approve the sales tour from reporting authority
17 To maintain the tour expense / data as per policy
18 To use technology and software carefully to prevent data and information
19 To provide information of new market research to reporting authority
20 To upgrade own self on functional and managerial
21 To attend shows/ exhibition on behalf of the company
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDBLooking for a MEAN / MERN Stack Developer.
Looking for Someone with good experience with below skills.
* Minimum 3+ years of professional experience with any of the below stacks.
* Proven experience as a Frontend Developer (or) Backend Developer (or) Full stack Developer.
* Experience developing desktop and mobile applications.
* Familiarity with common stacks.
* Front-end – ReactJs, HTML/ CSS, JavaScript, Typescript, XML, jQuery.
* Back-end – JavaScript frameworks with Nodejs.
* Full Stack : ReactJs, NodeJs, HTML/ CSS, JavaScript, Typescript, XML, jQuery.
About The Company
Raneso is software company specializing in the creation of custom IT solutions for web, mobile, and desktop.
We offer visually engaging and user-centric interactive solutions tailored to the business needs.
We are looking for a Business Development Executive and as a BDE you'll contribute to and develop integrated marketing campaigns to promote a product, service or idea.
Roles and Responsibilities:-
· Identify target Clients. Approach and gather desired outcomes of marketing
· Research and develop marketing plan, and evaluate success strategy for bringing in new clients.
· Understand client requirements.
· Outbound client acquisition through social media and networks.
· Create awareness and develop the brand.
· Communicate with target audience, build and develop customer relationship.
· Help with marketing plans, advertising, direct marketing and campaigns.
· Maintain and update customer databases.
· Develop relationships with key stakeholders, both internal and external.
Key Skills Required:-
· Excellent communication skills and the ability to network.
· Teamwork Skills.
· Adaptability and ability to juggle multiple reports.
· Strong attention to details.
· Good organisation and planning skills.
· Creativity, writing and designing skills.
Eligibility criteria:-
· Someone who is passionate about his/her work.
· Excellent problem-solving skills.
· Ability to work in a team-oriented, collaborative environment.
· Ability to manage priorities and work in a fast-paced environment.
Experience:-
· 0-12months of experience.
· Has already been a part of the project.
Qualifications:- BBA/B.COM/MBA or any other graduate
Salary:- As per the company norms and based on experience
Must Have:-
· Own Bike
· Driving License
Benefits:-
· Travel Allowance
· Incentives
· Medical Health Benefits
· EPFO
· A fantastic work culture and environment to work in
Location:- Ranchi, Jharkhand (on site)
Laravel
PHP
HTML/CSS
Bootstrap• Experience Working With Laravel, Performing Unit Testing, And Managing APIs Such As REST.
• A Solid Understanding Of Application Design Using Laravel.
• Knowledge Of Database Design And Querying Using SQL.
• Proficiency In PHP, HTML And JavaScript.
• Designing And Implementing Applications.
• And Resolving Technical Issues That Arise.
• Fixing Bugs
• The Desire And Ability To Learn.
Go Programming (Golang)Position: Software Engineer/ Sr. Software Engineer
Technology: Golang Developer
Location: Ahmedabad / Remote
Job Description:
- Experience in software development in Golang
- More than 1 years of strong API design and development experience
- Strong knowledge of Object-Oriented Programming Concepts, design patterns.
- Good analytical and problem solving skills
- Knowledge of data structures, algorithms, parallel and concurrent code.
- You should be able to read GoLang code and grasp the concepts quickly.
- Building RESTful APIs in relevant programming languages.
- Experience with Git and continuous integration.
- Experience with SQL/ NoSQL Databases / Postgre / Mongo db
- Design, build and maintain high performance, scalable and secure code.
Oracle forms and report
Oracle Forms and Reports-L2,
As a Senior Developer, you are responsible for development, support, maintenance and implementation of a complex project module.
You should have good experience in application of standard software development principles.
You should be able to work as an independent team member, capable of applying judgment to plan and execute your tasks.
You should have in-depth knowledge of at least one development technology/ programming language.
You should be able to respond to technical queries / requests from team members and customers.
You should be able to coach, guide and mentor junior members in the team.
The PL-SQL & Oracle forms Developer would need to have at least 5+ years of experience.
Ready to work in the US shift 12 PM to 9.30 PM IST.
As developer, you will proactively identify solutions for gaps in business processes and systems and support functions based upon identified business requirements and provide analytical and problem solving expertise to resolve business and systems issues.
Ensure that the best practices are fulfilled to increase the quality and maintain high service standards. Should take end to end responsibility for services.
• Development knowledge on : PL-SQL and Oracle Forms
• Strong organizational skills, attention to detail and ability to prioritize.
• Ability to handle Client requirements, creating design document and walk them with client
• Open mindset, positive attitude, logical thinking, self -starter (take initiative).
• Ability to work under pressure and proactively in a fast-paced environment with tight deadlines
Should be a team player, ability to multitask, good interpersonal & communication skills
Data AnalyticsWe are looking for a Senior Data Analyst who will support our product, sales, leadership, and marketing teams with data collection and organization of data in order to draw conclusions, make predictions, and drive informed decision making.
- The ideal candidate is adept at using large data sets to find opportunities for product and marketing optimization and using data models to test the effectiveness of different courses of action.
- Not just that, you also understand how to clean and organize data for complete analysis and calculations using spreadsheets, SQL Python, and R programming.
- Visualizing and presenting data findings in dashboards, presentations and commonly used visualization platforms must be your strength.
SKILLS YOU MUST HAVE:
- Data Cleansing, Data Analysis, Data Visualization (DataViz), SQL Questioning, Decision-Making, Problem Solving, Data Collection, Data Ethics, Sample Size Determination, Spreadsheet,
RESPONSIBILITIES:
- Work with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
- Mine and analyze data from company databases (GOOGLE ANALYTICS, User DB, and 3rd party Marketing Analytics tools) to drive optimization and improvement of product development, marketing techniques, and business strategies.
- Assess the effectiveness and accuracy of new data sources and data gathering techniques.
- Strong understanding of Google Analytics (GA) fundamentals and how to work with raw GA data
- Automate custom data fetching from Google Analytics dashboard to excel sheet and other primary and secondary sources
- Work with complex SQL queries
- Work with Big Query with GA integration to extract data
- Preparing final analysis reports for the stakeholders to understand the data-analysis steps, enabling them to take important decisions based on various facts and trends.
- Filter Data by reviewing reports and performance indicators to identify and correct code problems
- Developing and maintaining databases, data systems reorganizing data in a readable format
- Using statistical tools to identify, analyze, and interpret patterns and trends in complex data sets could be helpful for the diagnosis and prediction
- Assign a numerical value to essential business functions so that business performance can be assessed and compared over periods of time.
- Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting, and other business outcomes.
- Develop company A/B testing framework and test model quality.
- Coordinate with different functional teams to implement models and monitor outcomes.
- Develop processes and tools to monitor and analyze model performance and data accuracy.
- Understanding of statistical concepts like Statistical significance, t-test, and z-test for AB testing
- Performing analysis to assess quality and meaning of data
- Preparing reports for the management stating trends, patterns, and predictions using relevant data
- Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data governance strategies.
- Robust understanding of Mix panel and Amplitude
Skill requirement:
- 6-8 years of experience in database management and a strong understanding of Google Analytics
- Strong mathematical skills to help collect, measure, organize, and analyze data
- Experience using statistical computer languages (R, Python, MATLAB, SQL, etc.) to manipulate data and draw insights from large data sets.
- Experience analyzing data from 3rd party providers: Google Analytics, Site Catalyst, Coremetrics, Adwords, Crimson Hexagon, Facebook Insights, etc.
- Technical proficiency regarding database design development, data models, techniques for data mining, and segmentation.
- Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
- Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests, and proper usage, etc.) and experience with applications.
- Knowledge of data visualization software like Tableau
- Knowledge of how to create and apply the most accurate algorithms to datasets in order to find solutions
- Accuracy and attention to detail
- Adept at queries, advanced excel management, writing reports, and making presentations
- Team-working skills
- Verbal and Written communication skills
- Proven working experience in data analysis
PHP
Android Development
iOS App Development
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Full Stack Developer - Averlon