- Communicating with customers through various channels (email/chat)
- Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries.
- Smart Graduates with excellent communication skills
- 1 year to 3 years of experience working in customer support roles
- Demonstrated ability to handle highly complex and manual queries, excel knowledge
- Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
- Empathetic, organised, problem solver
- Open to work in shifts (rotational day and night shifts).
- This is full-time, work from an office opportunity based out of Bangalore.
- No Cab facility will be provided but shift allowance will be provided.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Zolve
About
Zolve’s mission is simple: we want to make financial products accessible to everyone.
Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
- A Bank Account you can create from anywhere in the world in under five minutes
- A high-limit Credit Card that helps build a healthy credit score
- Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.
Company social profiles
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Location: Pune
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We are looking for a talented Videographer to create engaging and high-quality video content for food, lifestyle, and hospitality brands. The role involves end-to-end video production — from planning and shooting to editing and delivering creative content for social media and marketing campaigns.
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- Adapt videos for multiple platforms (Instagram, YouTube, LinkedIn, etc.).
Creative Development
- Collaborate with the marketing team to conceptualize storytelling ideas.
- Suggest new formats, transitions, and editing styles to enhance engagement.
Editing & Post-Production
- Edit raw footage into polished, narrative-driven videos.
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Event Coverage
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Asset Management
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- Strong knowledge of social-first video formats and trends (Instagram Reels, YouTube Shorts, etc.).
- Hands-on experience with DSLR/mirrorless cameras and basic lighting setups.
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Final selection will include completion of a short on-site assignment.
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Our client is an alumni networking platform for schools, colleges and companies where alumni can signup and connect with each other. The top 1000 alumni networks, with over 2 million people are active on the platform. They are deeply integrated with all social media and helps to build one consolidated and powerful channel to engage with the alumni.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon