- Communicating with customers through various channels (email/chat)
- Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries.
- Smart Graduates with excellent communication skills
- 1 year to 3 years of experience working in customer support roles
- Demonstrated ability to handle highly complex and manual queries, excel knowledge
- Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
- Empathetic, organised, problem solver
- Open to work in shifts (rotational day and night shifts).
- This is full-time, work from an office opportunity based out of Bangalore.
- No Cab facility will be provided but shift allowance will be provided.
About Zolve
Zolve’s mission is simple: we want to make financial products accessible to everyone.
Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
- A Bank Account you can create from anywhere in the world in under five minutes
- A high-limit Credit Card that helps build a healthy credit score
- Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.
Similar jobs
Opportunity
We are looking for a young and enthusiastic personality who loves coding. Who is passionate and ready to tackle some of the most difficult problems in the laundry industry.
We believe that user-centric design ultimately leads to the best products, so we listen closely to our users, both external and internal. As an engineer on our close-knit, cross-functional team, you’ll be an active voice in shaping our product.
You will play a role in product planning, drive the implementation and release of major features, and be a champion of best practices for writing well-tested, well-organized code.
Tech Stack
Our tech stack is ASP.NET, MVC, Webform, WebAPI, MSSQL Server, JQuery, Javascript, Angular 2 and micro services architecture.Our platform is hosted on Google Cloud.
Responsibilities
- Work with internal business teams and management to define requirements and develop technical specifications.
- You will be creating modules and components and coupling them together into a functional app.
- Creating self-contained, reusable, and testable modules and components
- Developing and integrating RESTful API services.
- Convert legacy code to new tech stack single-page web applications.
- You will be working with payment gateway, barcodes, QR codes, biometrics, integrating different hardware (printer, scanner, cash register, POS terminal, laundry and drycleaning machines, conveyor belt etc), map routing and distance algorithms.
What an ideal candidate looks like
- Strong knowledge of Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, complexity analysis, databases, networking, and distributed systems.
- 3-4 years of experience with product development (.ASP.Net, C#.Net, WCF, MVC, SQL Server development applications, version control, CI/CD pipelines).
- Should have a strong online presence on different forums like stack overflow etc, Github etc.
- Excellent verbal and written skills. The ability to explain sophisticated architectures to engineers, product managers, and support & operation executives. You should also be able to write a proposal for your idea/solutions and take feedback from the team.
- Previous work experience at a product-based company or startup would be a bonus.
Personality traits we really admire
- Great attitude to ask questions, learn and suggest process improvements.
- Pays great attention to detail and helps identify edge cases.
- Gives equal importance to planning, coding, code reviews, documentation, and testing.
- Highly motivated and coming up with fresh ideas and perspective to help us move towards our goals faster.
- Follows release cycles and absolute commitment to deadlines.
What you can expect in the next 12 months
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About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&feature=emb_title">these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable at our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience monday blues rather we have Monday excitement.
Hi All,
We have a Great opportunity for Cyient for the skillset of SAP S/4HANA & BTP Developer
Please find the below attachment for your reference.
Job title:
SAP S/4HANA & BTP Developer
Work Location:
Any location (BAN, COB, HYD & PUN)
Experience range: (Min to Max years)
3 to 6 yrs
Mandatory / Preferred Skills:
Technical Skills
SAP S4/HANA ABAP & BTP Developer
· Good understanding of SAP CAP, including CDS modelling concepts and best practices.
· Relevant experience in SAP BTP and experience in implementing BTP Extension Suite for extending SAP applications.
· Solid experience in backend development using Node.js for creating CAP microservices.
· Knowledge of unit testing frameworks such as Chai, Mocha, or equivalent, and experience in writing unit test cases for backend services.
· Good understanding of SAP CAP, including CDS modelling concepts and best practices.
· Relevant experience in SAP BTP and experience in implementing BTP Extension Suite for extending SAP applications.
· Solid experience in backend development using Node.js for creating CAP microservices.
· Knowledge of unit testing frameworks such as Chai, Mocha, or equivalent, and experience in writing unit test cases for backend services.
General:
· Strong debugging and troubleshooting skills to identify and resolve issues in CAP applications, BTP extensions, and backend services.
· Strong collaboration and communication skills to work effectively with cross-functional teams and stakeholders.
· Ability to work independently and deliver high-quality results in a fast-paced environment.
· Strong documentation skills to create technical documentation for future reference and knowledge sharing.
· Proactive attitude towards learning and staying updated with the latest trends and technologies in SAP CAP, BTP, Node.js, and unit testing frameworks.
· Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field (4 years+ Degree in Education)
Requirements:
- Practical experience with AngularJS/Angular/ReactJs, etc.
- Practical experience with server side technologies like Django, Ruby on Rails, etc is a plus.
You must be:
- A quick, analytical thinker
- Someone who wants to learn how to write quality code
What you will be doing:
- A lot of heavy JS changes for improving the user experience.
- Help build out the front-end completely once all the information from the backend has been dumped to a template.
1.Advanced knowledge of statistical techniques, NLP, machine learning algorithms and deep
learning
frameworks like Tensorflow, Theano, Keras, Pytorch
2. Proficiency with modern statistical modeling (regression, boosting trees, random forests,
etc.),
machine learning (text mining, neural network, NLP, etc.), optimization (linear
optimization,
nonlinear optimization, stochastic optimization, etc.) methodologies.
3. Build complex predictive models using ML and DL techniques with production quality
code and jointly
own complex data science workflows with the Data Engineering team.
4. Familiar with modern data analytics architecture and data engineering technologies
(SQL and No-SQL databases)
5. Knowledge of REST APIs and Web Services
6. Experience with Python, R, sh/bash
Required Skills (Non-Technical):-
1. Fluent in English Communication (Spoken and verbal)
2. Should be a team player
3. Should have a learning aptitude
4. Detail-oriented, analytical and inquisitive
5. Ability to work independently and with others
6. Extremely organized with strong time-management skills
7. Problem Solving & Critical Thinking
Required Experience Level : Junior level - 2+ years || Senior level- 4+Years
Work Location : Pune preferred, Remote option available
Work Timing : 2:30 PM to 11:30 PM IST
- Experience in designing & developing systems/software for large business environments (Java, J2EE).
- Strong design and coding skills in Enterprise Java, REST & SOAP web services, ORM (JPA/Hibernate), Spring, Maven, JMS (ActiveMQ), Caching, XML, JSON.
- Experience with multiple integration technologies / frameworks.
- Must have good experience in Unix/Oracle/SQL.
- Experience in Agile Development, Scrum, and Iterative approaches.
- Experience and exposure to AWS Cloud Services and DevOps mindset and expertise is a plus Experience with Mule or any ESB (Enterprise Service Bus) is a plus.
Responsibilities:
- Take ownership of entire features and components of the application lifecycle and lead the product design and code
- Collaborate with other members of the team to deliver large and complex features on time and to a high standard
- Be part of the development process and contribute improvements and suggestions, driving the quality of the code throughout the entire production
- Mentor other developers in the team and help maintain code, product, and process quality
- Partner with creative and management teams to ensure schedules and goals meet business and project
- Bring meaningful contributions to our products and the entire
Key Requirements :
- Has experience analysing website and application requirements.
- Has a thorough understanding of relational databases and security relating to PHP/MySQL
- Has expertise in HTML/CSS/JavaScript/jQuery
- Skilled in managing backend services and ensuring seamless data interchange between server and end-users.
- Knowledgeable with writing web services and REST APIs for web and mobile application integration.
- Has designed and maintained database experience.
- AWS can be a plus point
The Role:
The Engineering Manager (MandateHQ) is a critical engineering leadership role responsible for building & leading the MandateHQ product by leveraging a strong cross-functional team of iZealiant and Razorpay leadership. Pune is being developed as the second largest strategic development centre for Razorpay after Bangalore and will be home to all Banking products and services under the Razorpay umbrella.
You would also be responsible to work with different partners/vendors/ banks, align them to have multiple bank support on our platform. You would also be expected to demonstrate strong leadership in actively embedding our cultural values and enabling world-class employee engagement for the team.
To know more details about MandateHQ -
https://razorpay.com/newsroom/razorpay-mastercard-launch-mandate-hq-a-safe-secure-recurring-p%20ayment-interface/" target="_blank">https://razorpay.com/newsroom/razorpay-mastercard-launch-mandate-hq-a-safe-secure-recurring-payment-interface/
Roles and Responsibilities:
- Hire the best talent and create an environment for continuous learning and growth, and enable the teams to deliver performant, resilient, highly available software at scale.
- Ensure that teams are aligned and motivated to deliver on-time and on-quality
- Manage the scrum team to deliver on Architecture, technical design and delivery
- Own the technical debt backlog for your teams
- Demonstrate a strong sense of ownership and integrity, proven through clear communication and collaboration.
- Write and review backend code using any object-oriented language
- Establish best practices and bring compliance to the set execution process in the team.
- Conceptualize and institutionalize quality and operational metrics in his organization
- Evangelize and role model Customer FIRST mindset with deeper understanding of domain,
- Deliver world class solutions to business problems, Increasing agility by using the wisdom of your team to streamline how work gets done.
- Work and collaborate with cross functional teams, business analysts, design, architects to plan and execute in an agile way
- Operate with scale amid business needs and tech growth of the company. Ability to manage flux and keep things fluid as we ramp up on our journey
Mandatory Qualifications:
- 10+ years of overall experience
- Educational Qualifications - Masters/Bachelors Degree in Computer Science or equivalent
- Excellent written and verbal communication skills with the ability to present complex plans and designs
- Deep understanding of technologies and architecture in a highly scalable and available environment. Knowledge of Cloud Technologies, CI/CD, Jenkins, and Testing methodologies is preferred
- Excellent design and architecture knowledge.
- Candidates must be innovative, creative, flexible, and self-motivated.
- Demonstrated data-driven decision-making and strong customer empathy
- Excellent judgment, organizational, and problem-solving skills
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
Job Description:
We are looking for a Java developer responsible for developing Web applications using Core Java and JDBC. Your primary responsibility will be to quickly learn to design and develop applications, and to coordinate with the rest of the team working on different layers of the infrastructure. Thus, a commitment to collaborative problem solving, sophisticated design, and product quality is essential.
- Excellent knowledge of object-oriented programming.
- Well-versed in Core Java (1.7 and above preferable, with knowledge of new features like Executor framework, Generics, etc.).
- Excellent experience of collections, HashMap, concurrency packages, Exception Handling and Array List, sorting algorithm.
- Strong knowledge and understanding of real-time, low-latency multi-threaded server-side java code.
- Familiar with various design and architectural patterns.
- Skill for writing reusable Java libraries.
- Knack for writing clean, readable Java code.
- Experience with both external and embedded databases.
- Understanding fundamental design principles behind a scalable application.
- Basic understanding of the class loading mechanism in Java.
- Creating database schemas that represent and support business processes.
- Should possess good communication skills (both oral and written).
- Must be completely hands-on and an individual contributor and a self-starter.
- Must be able to complete assignments (suitable to his/her experience) with minimal assistance.
- Very good at Analytical and Logical skills.
- Solid understanding of the web development lifecycle.
- Ability to learn quickly and deliver software on time.
If you are looking forward for this opportunity, kindly apply with us with below asked details:
Total Experience:
CTC:
ECTC:
NP:
Current Location:
Hometown: