Customer support representative

Experience:5-8 Years Location: Gurugram

Employment Type: Full-Time

Notice Period: Immediate to 15 Days Domain: Banking/Finance

Key Responsibilities:

• Design, develop and maintain robust test automation frameworks for financial applications

• Create detailed test plans, test cases, and test scripts based on business requirements and user stories

• Execute functional, regression, integration, and API testing with a focus on financial data integrity

• Validate complex financial calculations, transaction processing, and reporting functionalities

• Collaborate with Business Analysts and development teams to understand requirements and ensure complete test coverage

• Implement automated testing solutions within CI/CD pipelines for continuous delivery

• Perform data validation testing against financial databases and data warehouses

• Identify, document, and track defects through resolution using defect management

tools

• Verify compliance with financial regulations and industry standards

• Generate test metrics and reports to provide insights into application quality and testing progress

• Participate in performance and security testing of financial systems

Key Responsibilities

Execute comprehensive manual test cases for our e-commerce platform

Design and implement automated test scripts using Selenium or Playwright

Work with AI-based testing tools to enhance testing efficiency and coverage

Identify, document, and track bugs throughout the testing lifecycle

Collaborate with developers and product managers to resolve issues

Participate in sprint planning and review meetings

Create and maintain testing documentation

Requirements

Strong manual testing skills with attention to detail

Experience with test automation frameworks (Selenium or Playwright)

Familiarity with AI-based testing tools and approaches

Understanding of e-commerce platforms and their testing requirements

Excellent problem-solving and analytical skills

Strong communication and collaboration abilities

Experience with agile testing methodologies

Selection Process

Our hiring process involves practical assessment to ensure candidates have the hands-on experience we require:

Initial screening and interview

First-round technical assessment (practical task)

Technical interview

Second-round technical assessment (practical task)

Final interview

Note: Completion of the practical assessment tasks is mandatory for all candidates as we prioritize demonstrated skills and hands-on experience.

You can contact us on: Nine three one six one two zero one three two

 Develops digital marketing strategies by studying economic indicators,

tracking changes in supply and demand, identifying customers and their

current and future needs, and monitoring competition.

 Plans and executes all web, SEO/SEM, database marketing, email, social

media, and display advertising campaigns.

 Designs, builds, and maintains our social media presence.

 Contributes to marketing effectiveness by identifying short-term and long-

range issues that must be addressed.

• Familiarity with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting

We are looking for candidates who are from Indiamart, Alibaba, and Tradeindia or have experience in digital (website) sales.

Responsibilities

• Managing the sales process to close new business opportunities
• New business generation by meeting potential clients to understand their needs and providing relevant solutions
• Meeting clients and giving presentations

• Improve marketability and profitability by researching, identifying & capitalization on market opportunities

• Identifying opportunities for new business development through following up on leads and conducting research on target clients
• Meeting and exceeding weekly and monthly revenue targets

• Build and maintain client relations
• Work with internal departments such as the production team to engage clients more deeply
• Solve problems for clients and customers by developing innovative and tailored sales solutions
• Map potential customers and generate leads for the organization and look for new opportunities
• Be a brand ambassador and reflect company value at all times

Skills

• Bachelor/Masters degree in Sales/ Marketing or a related subject

• Proven experience in sales/marketing profile, ideally in the IT service industry

• Should have a strong understanding of online advertising process and technology Fundamentals

• Good business sense

• Deep understanding of sales & marketing principles

• Excellent written and verbal communication skills

• Positive attitude and negotiation skills

• Good presentation skills

 Salary: Salary commensurate with Skill & Experience

• PL ownership: Drive and ensure 100% achievement of the targeted sales numbers of the category. 
• Ensure Profitability by negotiating the best category margins, securing marketing support from brands, and focusing on delivering the budgeted top-line and bottom-line.
• Assortment planning: Ensure we have a competitive catalog compared to other players across brands and sub-categories. 
• Customer Experience: Anticipate and create solutions for customer pain points. Should be able to resolve customer escalation and deliver on the expected NPS for the category. 
• Category marketing: Create weekly, monthly, and quarterly calendars  Have joint marketing plans signed off with partner brands, execute the plan in coordination with the internal team
• Operational efficiency: Work with cross-functional teams like CS, Finance, Sales to ensure a smooth functioning system and to be able to deliver on the required set of parameters measured across each function
• Working with customers and merchandisers and finding new ways of expanding product categories.
• Responsible for demand and supply planning both sides of the business and planning marketing and sales strategies for the category growth.
• Joint Planning with Product / Sales and Marketplace team: Work closely with the marketplace team to ensure sufficient visibility to our products and jointly participate in the marketing events conducted on the platform.

1. 2-7 years of experience in global category roles, preferably digital categories.
2. Hands-on in Sales, Operations, and Category Management.
3. Strong analytical aptitude in problem-solving, multi-tasker, critical thinker, and a tactical executioner with a proven track record of finding solutions to business problems.
4. Good communication skills / Good analytical skills along with sales/marketing knowledge.
5. MBA from reputed colleges would be preferred 
6. Team management experience will be a plus, its cross functional role. 
7. A strategic thinker along with a growth mindset will be a right fit

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum (a vertical in Company‍

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Plum works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Role: Senior Communication Designer 

Experience: 5 - 7 years 

Location: Hyderabad 

Technovert is not a typical IT services firm. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry. 

We are Obsessed with our love for technology and the infinite possibilities it can create for making this world a better place. Our clients find us at our best when we are challenged with their toughest of the problems and we love chasing the problems. It thrills us and motivates us to deliver more. Our global delivery model has earned the trust and reputation of being a partner of choice. 

We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We partner with you to understand the interconnection of user experience, business goals, and information technology. It's the optimal fusing of these three drivers that delivers 

Responsibilities: 

• Designing graphic content, illustrations, and infographics. 
• Managing graphic designs from conception to delivery. 
• Ensuring brand consistency throughout various marketing projects. 
• Liaising between the marketing and design teams to ensure deadlines are met. 
• Keeping up-to-date with industry developments. 

Duties and Responsibilities: 

• Reviewing junior designer drafts to ensure quality. 
• Generating fresh concepts. 
• Ensuring adherence to the brand guidelines and maintaining consistency throughout all designs from the team. 
• Reviewing each and every design for all the practices. 

Must have: 

• A graphic design qualification or similar 
• Portfolio with design projects 
• Proven work experience as a graphic designer 
• Working experience with image design tools (e.g. Photoshop and Adobe Illustrator) 
• A keen eye for visual details 
• Aesthetic skills 
• Ability to meet deadlines and collaborate with team members 
• Communication skills to explain all the concepts 

Nice to have: 

• Experienced in leading a team 
• Closely worked with the marketing team to devise strategies 
• Understanding of digital marketing campaigns 
• Comfortable with MS Office Suite 

Qualification: 

• A graphic design qualification or similar 

Looking for a Application Engineer - Fullstack. 

Job type – Full time employment

Job location – Pune

Work schedule – Monday to Friday, 10am to 7pm

Minimum qualification – Graduate.

Years of experience –  3 to 8 years
No of position - 3

Reporting to –  Technical Architect

Travel opportunities - On need basis within/outside India. Candidate should have valid passport

Roles and responsibilities:

• Work across the stack from a code commit to running it in production, with the end goal of delivering the best possible experience for the user
• Design, develop and test features from inception to rollout
• Write high quality code that is scalable, testable, maintainable and reliable
• Independently own and drive new features from scratch
• Work in an Agile environment and facilitate agile practices
• Champion best practices and cross-functional skill development
• Mentor and guide junior team members
• Cultivate talent and bring out the best in your team members
• Continuously improve by working on and providing feedback

• Experience working with NodeJS on the backend and ReactJS on the frontend
• Strong knowledge of creating scalable REST APIs
• Some experience with alternative protocols like GraphQL, GRPC, etc is preferred
• Experience with Typed programming languages like TypeScript or Flow is preferred
• Experience with frameworks like ExpressJS, NestJS, Redux, Redux Saga, Storybook etc is preferred
• Practices TDD
• Experience writing test automation
• Working experience with databases like MongoDB, Redis and Relational databases
• Strong understanding of Object Oriented Programming and/or Functional Programming concepts
• Experience with setting up and maintaining CI/CD pipelines
• Strong understanding of containerization technologies like Docker
• Experience practicing Agile software development methods is preferred.