- Communicating with customers through various channels (email/chat)
- Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
- Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
- Keeping records of customer interactions, transactions, comments, and complaints.
- Build rapport quickly with customers/clients and put them at ease
- Proven high initiative and energy level with good influencing, decision-making and collaboration skills
- Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
- Keeping yourself updated on company products to effectively manage customer queries.
- Smart Graduates with excellent communication skills
- 1 year to 3 years of experience working in customer support roles
- Demonstrated ability to handle highly complex and manual queries, excel knowledge
- Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
- Empathetic, organised, problem solver
- Open to work in shifts (rotational day and night shifts).
- This is full-time, work from an office opportunity based out of Bangalore.
- No Cab facility will be provided but shift allowance will be provided.
About Zolve
Zolve’s mission is simple: we want to make financial products accessible to everyone.
Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
- A Bank Account you can create from anywhere in the world in under five minutes
- A high-limit Credit Card that helps build a healthy credit score
- Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.
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Skills Required:
- Experience with building a Design System and Component based designs.
- 3-5+ years of professional product design experience, bonus points if it was for SaaS platforms.
- Expertise in product design (UI, UX, and Research) and modern tooling e.g. Figma, Miro, etc.
- Experience in high growth startups and building minimum viable products.
- A solid design foundation and aesthetic delivering designs/documents that are simple, informative, and filled with craftsmanship and strong attention of detail.
- Basic technical expertise to communicate with developers.
- Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences.
- Hands-on experience with conceptualizing design projects, coordinating with creative teams and working on its execution.
- Ability to juggle multiple projects.
Responsibilties:
- Build the design language and system along with other designers that can be exposed to clients too.
- Work on pages using the design system & create UX experiences that seem flawless.
- Help in setting up design processes
- Work closely with product managers and engineers to define product specs and iterate on experiences as they are delivered.
- Help maintain, improve, and scale our current product experience.
- Create user flows to effectively communicate interaction and design ideas
- Ensure the products created are user-friendly and convey brand consistency with all projects.
What we look for:
Resourceful individuals with a creative spirit to sketch our brand image through vividly portrayed content.
Responsibilities:
• Develop persuasive SEO-optimized content for blogs, campaigns, and newsletters
• Create research-oriented industry-specific content for websites
• Proofreading content before delivery
• Identify customers’ needs and gaps in content and recommend new topics
• Generate fresh content ideas for social media
• Work with graphic designers to digitally deliver content concepts
Requirements:
• Graduate in any stream with exceptional writing skills
• Good communication and interpersonal skills
• Proficient with Microsoft Office Suite and Google Docs
• Ability to multitask, prioritize and manage time efficiently
Digital marketing executive job duties include:
• Prepare social media marketing strategy and campaign by coming up with content
ideas, planning the budget, and implementing it.
• Utilize various social media channels to promote the company’s products and
services.
• Increase the visibility of the company’s social content by optimizing individual
company pages on social media platforms.
• Utilize the digital marketing aspects of the social media marketing roadmap to
increase website traffic, audience engagement, and revenue.
• To achieve certain goals, you must generate leads, qualify leads, develop
marketing communications, build your brand image, and convert sales leads.
• Taking steps to improve campaigns and other marketing efforts by monitoring
their performance and evaluating their effectiveness.
Requirements for Digital marketing executive
• A graduate degree in marketing or a related field is required.
• 1-3 Years of experience in digital marketing.
• Efforts to lead and manage SEO/SEM, marketing databases, email campaigns,
social media campaigns, and display advertising campaigns.
Automobile Background Experience is Mandatory.
Immediate joiners are preferred.
We offer attractive salary packages and lucrative incentives.
We offer a working environment that promotes Learning and Development.
- Strong experience in developing enterprise web applications.
- Expertise on the Microsoft technology stack (.NET, C#, ASP.NET, MVC, Web API, SQL Server)
- Candidates should have solid understanding of object-oriented programming and programming principles NET, C ,MVC, XML, MS Sql Database debugging and analysing code.
- Candidates should have experience with SDLC to include the following stages requirements analysis design coding testing documentation and implementation.
- Experience with .Net core Web API MVC C# Entity Framework
- Troubleshooting & analysing skills.
- Development experience required for Continuous improvement program.
- Good problem-solving capabilities in Developed applications.
- Exposure to Angular is an added advantage
We are seeking extremely smart Android developers who are passionate about pushing mobile technologies to the limits.
- Design and develop products by working closely with business teams.
- Design super intuitive experiences in the next generation of our mobile applications.
- Build performant, scalable, yet secure, enterprise-ready android applications with architecture that is fast yet lean on the backend servers enabling them to support millions of users in parallel.
- Build enterprise-ready back end architectures that can support millions of users in parallel.
- Gain experience with hands-on coding and independent ownership of software components.
- Follow strong engineering best practices and champion their adoption.
Requirements
- 2+ years’ experience in android software development and delivery.
- Bachelor’s or Master’s degree in engineering from a reputed institute(preferably IITs, NITs, or other top engineering institutes).
- Strong grasp of CS fundamentals, algorithms and excellent problem-solving abilities.
- All experience should be from good product development or e-commerce background.
- Must have shown good stability in all your previous associations.
- Knowledge of UI architectural patterns like MVVM(preferable), MVC, MVP, data binding, activity & fragment lifecycle, recycler view, navigation component, layouts (constraint layout preferable), theming etc.
- Should have actively used retrofit, work managers, android jetpack, Rx java, dagger, retrofit, android sdk, GIT/bitbucket, gradle/ant and very keen on exploring other proven tech stacks.
- Comfortable with test-driven development in android with UI testing, instrumented unit testing and unit testing using junits, mockito or other tools.
- Willingness to learn and write simple backend REST API’s (preferably in Java, spring boot & hibernate) without having to completely depend on backend engineers for delivery.
- Has worked in a fast-paced agile organization building stateless and re-entrant/resumable android applications.
Responsibilities:
- Works on all stages of the software development life cycle (SDLC).
- Develops, codes, tests, and debugs software and applications using Java.
- Designs features and makes improvements based on user experience data.
- Completes unit testing to identify and fix programming errors.
- Uses common testing and software documentation tools.
- Writes software documentation guides.
- Collaborates with other members of the software development team.
- Expertise in Java server-side development: Core Java, Golang Servlets, Spring Core, React JS, Spring Boot with GRPC, and Hibernate.
- Exposure to microservice design patterns.
- Good knowledge in Data Structures, Algorithms, Object-Oriented Design, Analysis, Design patterns, and other computer science concepts.
- Knowledge of GraphQL, Kafka, PostgreSQL will be added advantage.
- Excellent customer service skills, including maintaining focus on the customer issue in a fastpaced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned