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Work at top Indian companies and global startups in 2020 - Check it out

Customer Support Jobs in Delhi, NCR and Gurgaon

Explore top Customer Support Job opportunities in Delhi, NCR and Gurgaon for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Customer Service Executive
Customer Service Executive

Founded 2012
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Gurgaon, NCR (Delhi | Gurgaon | Noida)
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2 - 3 years
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What you will do:  ➢ Customer Service  Work as a first layer of representation for Nirogam’s customers via all channels of communication, that is, website, social media, email, chat and telephone.  Communicate Nirogam’s purpose, core values and vision to customers.  Courteously welcome customers, understand their requirements, ask for a prescription from a physician, and take necessary customer details.  Take bookings for medical consultations.  Educate customers about products and services in a clear manner. Help customers understand Nirogam’s products and answer questions.  Follow up periodically for repeat orders, or as prescribed.  ➢ Complaint Resolution  Help and assist customers with their complaints, questions and their reservations, try to convince customers and qualify queries into leads  Manage issues and escalate complaints to the right desk for fast complaint resolution.  Respond promptly to customer inquiries. Improve response time to ensure exceptional customer experiences.  Take or Initiate corrective actions as and when necessary. Think and adopt new ideas into operations.  Remain calm if and when the customer is irate. As necessary, escalate and/ or take help.  Be a problem solver and work on customer retention. Ensure customer satisfaction.  Maintain a positive, empathetic and professional attitude towards every customer at all times.  ➢ Billing and invoicing  Provide invoice to customers for their purchase orders  Handle queries around the exchange of goods, sort out payment and billing related queries.  Take orders, process orders, forms, applications, and requests and process returns  ➢ Work Management  Know Nirogam’s products inside and out.  Keep records of customer interactions, transactions, comments and complaints.  Manage and balance workloads, set priorities and ensure that all benchmarks are met  Work cross-functionally with internal departments.  Adopt a systematic and automated way of working.  Collect and compile recurring issues, document cases for management to prioritize as needed.  Strive to increase opportunities for sales/growth through effective customer service.  Provide feedback on the improvements that can be made to the customer service process.  ➢ Relationships  Build highly efficient and effective working relationships with team members  Make work engagement a priority  ➢ Quality  Make sure all open communications are answered and closed in real-time.  Eliminate the re-incidence of operational issues by creating, documenting and communicating resolutions  Provide feedback on the improvements that can be made to the customer service process.  Never give incorrect information and or make false recommendations.

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QDC Expert - Customer Support Representative
QDC Expert - Customer Support Representative

Founded 2010
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NCR (Delhi | Gurgaon | Noida)
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2 - 4 years
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Opportunity As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team. We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop.  Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools. Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you! Responsibilities You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session) Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA. Reproduce customer issues and log tickets to be solved by the engineering team. Guide users on product features and train them to use it effectively. Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials) Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.  Rigorously measure support SLA & metrics and improve it continuously. Maintain regular communications with customers about new feature developments and enhancements to the product.  Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks. What you can expect in the next 12 months Within 1 month You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. You should have gone through at least 3 onboarding and sales experience in the buddy system. You should have spent a day at the laundry store to get live hands-on experience. You should be able to configure SMS API’s for national and international clients. Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.  Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.  Within 3 months Independently handle hardware integration and support.  Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users. Within 6 months Maintain a  level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles. Within 12 months Help interview, onboard and train incoming team members. Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine. What an ideal candidate looks like? At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.  Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products. Ability to understand a software product and its nuances very well. Experience managing customer interactions effectively. Previous B2B SaaS and enterprise software experience. Excellent written and verbal communication skills. Ready to work in US Shift in the future when required. What are we looking for? Attitude Skills Empathy Positive Attitude Patience Organized Process Driven Coachable Metrics Driven Attentive and Listening Skills Ability to explain in uncomplicated/ simple language About Quick Dry Cleaning We are on a mission to make Dry Cleaners and Laundry business winning in the digital era. We believe in  Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these. Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance. Our impact so far 3 Billion garments processed through QDC Dry Cleaning Cloud 47 countries 1000+ Paid subscribers 5000+ Users All this could be achieved with a nimble team of 20 from our single office in Noida Why join QDC? Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please. Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours. Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand. Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

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Business Development Manager & Client Support
Business Development Manager & Client Support

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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3 - 7 years
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Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships  Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform Envision and execute strategic partnerships e.g., industry associations, universities Managing own and team’s BD pipeline - tracking communications, success rates, etc. Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations

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Technical Solutions Engineer, Mid-Market, South APAC
Technical Solutions Engineer, Mid-Market, South APAC

via Criteo
Founded 2005
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NCR (Delhi | Gurgaon | Noida)
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3 - 5 years
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Best in industry{{renderSalaryString({min: 800000, max: 1400000, duration: "undefined", currency: "INR", equity: false})}}

Who we are At Criteo, we are building the advertising platform of choice for the open Internet, an ecosystem that favors neutrality, transparency and inclusiveness. With more than 1.4 billion active shoppers and $600 billion in annual commerce sales, we deliver performance at scale. Founded in a Paris start-up incubator, Criteo now carries out our entrepreneurial spirit across 30+ global offices. Do you want to have an impact on more than half of the world’s internet users? Join us and be part of something big.    Overview   As our Technical Solutions Engineer in Gurgaon, you’ll be the bridge between our business and technology, a key player on the development of the South APAC team integrating and optimizing cross channel products on a wide range of ecommerce clients.     What You'll Do   New client integrations: · Discuss integrations with client technical contact and support them through the process  · Understanding of Criteo products’ integration flows from a technical and sales perspective  · Work with the Technical Solutions & Sales teams to understand client business objectives  · Define the best product set up for each client  · Plan the integration strategy in order to improve integration times  · Co-ordinate 3rd parties involved on each integration  · Test and troubleshoot client’s implementation, providing feedback to the client’s engineering team  · Be responsible and have ownership for the designed end to end solution’s projects.  · Pipeline reporting  · Work in a fast paced innovative environment and be cool under pressure    Optimize existing client set up: · Review campaign performance and optimize them via new set up and integration changes  · Troubleshoot live campaigns to improve campaign performance and customer satisfaction  · Technical rollout of new products added on the client’s portfolio such as InApp or mobile, by working closely with our Account Strategy team   Continuous improvement of processes and tools:  · Participate with the wider global team to improve and develop new tools and processes.  · Contribute to the improvements of the product integration methodology  · Redefine processes to make the Technical Solutions team more efficient and be partners of the business teams  · Proactive development of tools and solutions that will have an impact on our campaign performance or set up to support the growth of our South APAC team and facilitate the day-to-day job of your team members  · Provide guidance to other team members on areas of expertise  · Identify bugs, report them and work close to our escalation and R&D teams on their resolution Who you are Engineering background with a computer science related degree  JavaScript and HTML knowledge as well as other programming languages  Fluent in English both spoken & written Strong interpersonal and communication skills across all levels Ability to work on multiple projects at once, prioritize and resolve issues quickly  Proactivity and problem solving skills Positive attitude and enjoy working in a fast paced environment  Autonomous personality and interested in taking initiatives and lead projects  Team spirit oriented, sharing best practices and open to train other team members  Attention to detail to act as a consultant   Passion for new media, internet trends and continuous learning  Nice-to-Haves Experience working with Ecommerce Platforms (Magento, WooCommerce, etc..) PHP, Node.js, Vue.js, or React Fluency in a second language (Hindi, Mandarin)  Why you'll love us Competitive compensation. Be fancy. Career advancement with global mobility opportunities. A little bit of “Je ne sais quoi.” Vacation policy. Because your mom misses you. Happy hour, snacks, arcade/game rooms. Eat. Drink. Be merry. Travel & reimbursement options. Until jetpacks are a thing.

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Relationship manager
Relationship manager

Founded 2017
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NCR (Delhi | Gurgaon | Noida), Gurgaon
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2 - 6 years
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Best in industry{{renderSalaryString({min: 300000, max: 400000, duration: "undefined", currency: "INR", equity: false})}}

Hi,   We are seeking an outgoing and customer service-oriented relationship manager to join our organization on an urgent basis. In this role, you will be responsible for educating them about our services, and guiding them to make the best decisions. You’ll also play a key part in generating new business by identifying opportunities for potential sales.   Relationship Manager Duties and Responsibilities Maintain good relationships with clients so that the business can maximize the value of those relationships Identify key contacts at potential client companies to establish and foster relationships Participate in one-on-one meetings with clients to explain services to guide their choices Understand the problems and challenges of clients and identify ways the business could better address those needs Grow the business by identifying new sales and business development opportunities Seek opportunities to cross-sell or upsell to existing clients Monitor and assess the activities of our competitors to proactively satisfy and retain our clients Provide excellent service to maintain a positive reputation for the business Resolve any customer complaints promptly and professionally Relationship Manager Requirements and Qualifications Ability to build, foster, and maintain positive professional relationships Devotion to high-quality customer service Excellent interpersonal communication skills Knowledge of relationship management best practices Problem-solving and conflict resolution capabilities Willingness to develop an in-depth understanding of the business and related services Outgoing and customer-oriented attitude Job location - Sector-48, Gurgaon   Working Days - 6, (fixed off)   Shift Timings - General Timings (Day Shift)   Salary - up to 4 lac CTC   Company - clicbrics.com   Industry - Real Estate       If you are not interested and would like to refer your friend then please circulate email further in your contact list.

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Intern-Inside Sales
Intern-Inside Sales

Founded 2015
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Noida, NCR (Delhi | Gurgaon | Noida)
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0 - 3 years
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Selected intern's day-to-day responsibilities include:1. Contacting existing as well as potential customers through telecalling and educating them about the products being sold through our platform2. Keeping records of calls and taking notes of useful information obtained during the call3. Updating the customer information in the database4. Learning about products and services being sold at our platform and explaining them to prospects

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Operations Executive
Operations Executive

Founded 2016
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Noida, NCR (Delhi | Gurgaon | Noida)
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0 - 3 years
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Maintenance of Daily Interaction with Client Client Retention & ServicingCoordinating client request with back-end teams.Supervision (Only) of Centre Operations

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Customer Support executive
Customer Support executive

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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0 - 4 years
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Manage incoming & outbound calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Proven customer support experience or experience as a client service representative Ability to multi-task, prioritize, and manage time effectively Strong phone contact handling skills and active listening      Skills:-   Should have Good Communication skill. Should have good knowledge of Excel. Should have good writing skills.

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Customer service manager
Customer service manager

Founded 2017
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NCR (Delhi | Gurgaon | Noida)
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0 - 3 years
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Delivering a comprehensive service to enquiring customers Possibly delegating certain customer enquiries to specific teams Managing a large number of incoming calls and emails Managing customers’ accounts Keeping a record of customer interaction and details of actions taken Communicating with internal teams to discuss sales targets Generating sales leads, building sustainable relationships where necessary Reporting back on results

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Content Marketer (Bengali speaker)
Content Marketer (Bengali speaker)

Founded 2018
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NCR (Delhi | Gurgaon | Noida)
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0 - 3 years
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This position is for Bengali speakers only!!! Freshers and experienced candidates are welcome. Plus Media is an International IT-company. We started our business 15 years and have projects in 7 countries. We develop websites for brides and grooms all over the world. Check our Indian website: www.wedding.net We have full-time position open in our Office in Noida, Delhi NCR. The ideal candidate will possess the following qualities: Willingness to learn and master new tasks Ability to manage multiple tasks simultaneously Strong desire to work in an ambitious team and grow with it! Responsibilities and Duties Update information on the website Collect information on phone from wedding vendors and venues (banquet halls, hotels, photographers etc) Interact with vendors Create detailed descriptions Deliver client-oriented content Edit photos and videos Required Experience, Skills and Qualifications Native Bengali speaking English speaking Verbal and communication skills Grammar literacy Attention to details Basic knowledge of photo-editing Hands-on experience with MS Office Perfect knowledge of Internet-serfing We offer: Full-time work in stable company Good salary on time (salary depends on the experience and skills) Learning opportunities (We'll teach you everything from the very beginning!) Professional growth New office walking distance from the metro Team of young and ambitious professionals

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Customer Support Executive
Customer Support Executive

Founded 2017
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Remote, Noida, NCR (Delhi | Gurgaon | Noida)
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0 - 3 years
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Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information. The primary responsibilities of a Customer Service Executive would be: • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. • Follow up to ensure that appropriate actions were taken on customers' requests. • Ability to multi-task, prioritize, and manage time effectively

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Customer Service Manager
Customer Service Manager

Founded 2018
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Noida, NCR (Delhi | Gurgaon | Noida)
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0 - 3 years
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Job Description: We are urgently looking for a new member to our Service Team in Noida office Responsibilities and Duties: - Receiving calls from our customers and collecting data on their queries - Using CRM for keeping data - Support to Service Team in all customer care questions - Collecting feedback about our services Skills required: - Good communication skills - Fluent Hindi and English - Attention to details - Self-motivation - Desire to grow with the company What we offer: - Work in a friendly atmosphere of Startup - Learning opportunities: we have international team with more than 15 years experience - Professional growth and challenging tasks - New office walking distance from the metro - Team of young and ambitious professionals - Chai/coffee at the office Job Type: Full-time About company: Our company designs and develops websites for brides and grooms all over the world. We have more than 15 years of experience in this market. Our projects are well-known in Russia, Thailand and other countries. Now we are developing our Indian project Wedding.net This website is useful for all customers who are planning wedding functions and other social events all over India. Wedding.net has the most full and various information. Our content-team is searching for a new information (venues and wedding vendors) and download it to the website regularly. Also vendors download new photos and information in their portfolio on the website by themselves. We have the most detailed catalogues (13 000+ venues and 45 000+ vendors are enlisted all over India). Because of a huge amount of unique and useful content Wedding.net is shown on the TOP positions in Google search. It is very easy to find us for all target visitors. We are sure, that search in Internet should be the most quick and easy way, that is why we give our users high-quality content and opportunity to contact vendors immediately without any registration form and time lag. We are looking for people who are interested in challenging job and are ready to grow together with the company.

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Customer Support
Customer Support
at myHQ

via myHQ
Founded 2016
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NCR (Delhi | Gurgaon | Noida)
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1 - 3 years
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You will be working particularly on the operations, customer retention side of myHQ ensuring we have a happy and growing user base. This means a strong focus on customer experience and staff management. Role and Responsibilities: 1) Customer Issue Resolution: Basic customer resolution for any queries, issues they face at our locations 2) Customer Feedback and Retention: Take constant feedback from our users on their experience and work on improving our services 3) Coordination with our partner HQs to ensure experience does not get hampered, leads are handled systematically

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