What you will do: ➢ Customer Service Work as a first layer of representation for Nirogam’s customers via all channels of communication, that is, website, social media, email, chat and telephone. Communicate Nirogam’s purpose, core values and vision to customers. Courteously welcome customers, understand their requirements, ask for a prescription from a physician, and take necessary customer details. Take bookings for medical consultations. Educate customers about products and services in a clear manner. Help customers understand Nirogam’s products and answer questions. Follow up periodically for repeat orders, or as prescribed. ➢ Complaint Resolution Help and assist customers with their complaints, questions and their reservations, try to convince customers and qualify queries into leads Manage issues and escalate complaints to the right desk for fast complaint resolution. Respond promptly to customer inquiries. Improve response time to ensure exceptional customer experiences. Take or Initiate corrective actions as and when necessary. Think and adopt new ideas into operations. Remain calm if and when the customer is irate. As necessary, escalate and/ or take help. Be a problem solver and work on customer retention. Ensure customer satisfaction. Maintain a positive, empathetic and professional attitude towards every customer at all times. ➢ Billing and invoicing Provide invoice to customers for their purchase orders Handle queries around the exchange of goods, sort out payment and billing related queries. Take orders, process orders, forms, applications, and requests and process returns ➢ Work Management Know Nirogam’s products inside and out. Keep records of customer interactions, transactions, comments and complaints. Manage and balance workloads, set priorities and ensure that all benchmarks are met Work cross-functionally with internal departments. Adopt a systematic and automated way of working. Collect and compile recurring issues, document cases for management to prioritize as needed. Strive to increase opportunities for sales/growth through effective customer service. Provide feedback on the improvements that can be made to the customer service process. ➢ Relationships Build highly efficient and effective working relationships with team members Make work engagement a priority ➢ Quality Make sure all open communications are answered and closed in real-time. Eliminate the re-incidence of operational issues by creating, documenting and communicating resolutions Provide feedback on the improvements that can be made to the customer service process. Never give incorrect information and or make false recommendations.
Opportunity As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team. We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools. Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you! Responsibilities You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session) Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA. Reproduce customer issues and log tickets to be solved by the engineering team. Guide users on product features and train them to use it effectively. Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials) Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. Rigorously measure support SLA & metrics and improve it continuously. Maintain regular communications with customers about new feature developments and enhancements to the product. Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks. What you can expect in the next 12 months Within 1 month You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. You should have gone through at least 3 onboarding and sales experience in the buddy system. You should have spent a day at the laundry store to get live hands-on experience. You should be able to configure SMS API’s for national and international clients. Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. Within 3 months Independently handle hardware integration and support. Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users. Within 6 months Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles. Within 12 months Help interview, onboard and train incoming team members. Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine. What an ideal candidate looks like? At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products. Ability to understand a software product and its nuances very well. Experience managing customer interactions effectively. Previous B2B SaaS and enterprise software experience. Excellent written and verbal communication skills. Ready to work in US Shift in the future when required. What are we looking for? Attitude Skills Empathy Positive Attitude Patience Organized Process Driven Coachable Metrics Driven Attentive and Listening Skills Ability to explain in uncomplicated/ simple language About Quick Dry Cleaning We are on a mission to make Dry Cleaners and Laundry business winning in the digital era. We believe in Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these. Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance. Our impact so far 3 Billion garments processed through QDC Dry Cleaning Cloud 47 countries 1000+ Paid subscribers 5000+ Users All this could be achieved with a nimble team of 20 from our single office in Noida Why join QDC? Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please. Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours. Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand. Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
Develop and manage the outreach strategy across various segments of corporate users i.e., MNCs, start-ups, investors. Develop targeted value propositions for various segments of corporate users Conduct regular analysis of platform usage by companies to determine key issues / insights and suggest actions. Weekly follow-ups with key clients and developing client relationships Independently, pitch the concept, manage follow-up, and ensure leads’ questions are answered Support design of key strategic initiatives through analytics and primary research and curation of the company side of the platform Envision and execute strategic partnerships e.g., industry associations, universities Managing own and team’s BD pipeline - tracking communications, success rates, etc. Refine the company outreach strategy jointly with the CEO and Marketing teams based on data on skills, usage patterns, success rates for different types of roles and organisations
Hi, We are seeking an outgoing and customer service-oriented relationship manager to join our organization on an urgent basis. In this role, you will be responsible for educating them about our services, and guiding them to make the best decisions. You’ll also play a key part in generating new business by identifying opportunities for potential sales. Relationship Manager Duties and Responsibilities Maintain good relationships with clients so that the business can maximize the value of those relationships Identify key contacts at potential client companies to establish and foster relationships Participate in one-on-one meetings with clients to explain services to guide their choices Understand the problems and challenges of clients and identify ways the business could better address those needs Grow the business by identifying new sales and business development opportunities Seek opportunities to cross-sell or upsell to existing clients Monitor and assess the activities of our competitors to proactively satisfy and retain our clients Provide excellent service to maintain a positive reputation for the business Resolve any customer complaints promptly and professionally Relationship Manager Requirements and Qualifications Ability to build, foster, and maintain positive professional relationships Devotion to high-quality customer service Excellent interpersonal communication skills Knowledge of relationship management best practices Problem-solving and conflict resolution capabilities Willingness to develop an in-depth understanding of the business and related services Outgoing and customer-oriented attitude Job location - Sector-48, Gurgaon Working Days - 6, (fixed off) Shift Timings - General Timings (Day Shift) Salary - up to 4 lac CTC Company - clicbrics.com Industry - Real Estate If you are not interested and would like to refer your friend then please circulate email further in your contact list.
Selected intern's day-to-day responsibilities include:1. Contacting existing as well as potential customers through telecalling and educating them about the products being sold through our platform2. Keeping records of calls and taking notes of useful information obtained during the call3. Updating the customer information in the database4. Learning about products and services being sold at our platform and explaining them to prospects
Maintenance of Daily Interaction with Client Client Retention & ServicingCoordinating client request with back-end teams.Supervision (Only) of Centre Operations
Manage incoming & outbound calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Proven customer support experience or experience as a client service representative Ability to multi-task, prioritize, and manage time effectively Strong phone contact handling skills and active listening Skills:- Should have Good Communication skill. Should have good knowledge of Excel. Should have good writing skills.
Delivering a comprehensive service to enquiring customers Possibly delegating certain customer enquiries to specific teams Managing a large number of incoming calls and emails Managing customers’ accounts Keeping a record of customer interaction and details of actions taken Communicating with internal teams to discuss sales targets Generating sales leads, building sustainable relationships where necessary Reporting back on results
This position is for Bengali speakers only!!! Freshers and experienced candidates are welcome. Plus Media is an International IT-company. We started our business 15 years and have projects in 7 countries. We develop websites for brides and grooms all over the world. Check our Indian website: www.wedding.net We have full-time position open in our Office in Noida, Delhi NCR. The ideal candidate will possess the following qualities: Willingness to learn and master new tasks Ability to manage multiple tasks simultaneously Strong desire to work in an ambitious team and grow with it! Responsibilities and Duties Update information on the website Collect information on phone from wedding vendors and venues (banquet halls, hotels, photographers etc) Interact with vendors Create detailed descriptions Deliver client-oriented content Edit photos and videos Required Experience, Skills and Qualifications Native Bengali speaking English speaking Verbal and communication skills Grammar literacy Attention to details Basic knowledge of photo-editing Hands-on experience with MS Office Perfect knowledge of Internet-serfing We offer: Full-time work in stable company Good salary on time (salary depends on the experience and skills) Learning opportunities (We'll teach you everything from the very beginning!) Professional growth New office walking distance from the metro Team of young and ambitious professionals
Customer Service Executives are required to answer incoming calls from customers for various reasons- take orders, answer inquiries, resolve complaints and provide information. The primary responsibilities of a Customer Service Executive would be: • Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications. • Follow up to ensure that appropriate actions were taken on customers' requests. • Ability to multi-task, prioritize, and manage time effectively
Job Description: We are urgently looking for a new member to our Service Team in Noida office Responsibilities and Duties: - Receiving calls from our customers and collecting data on their queries - Using CRM for keeping data - Support to Service Team in all customer care questions - Collecting feedback about our services Skills required: - Good communication skills - Fluent Hindi and English - Attention to details - Self-motivation - Desire to grow with the company What we offer: - Work in a friendly atmosphere of Startup - Learning opportunities: we have international team with more than 15 years experience - Professional growth and challenging tasks - New office walking distance from the metro - Team of young and ambitious professionals - Chai/coffee at the office Job Type: Full-time About company: Our company designs and develops websites for brides and grooms all over the world. We have more than 15 years of experience in this market. Our projects are well-known in Russia, Thailand and other countries. Now we are developing our Indian project Wedding.net This website is useful for all customers who are planning wedding functions and other social events all over India. Wedding.net has the most full and various information. Our content-team is searching for a new information (venues and wedding vendors) and download it to the website regularly. Also vendors download new photos and information in their portfolio on the website by themselves. We have the most detailed catalogues (13 000+ venues and 45 000+ vendors are enlisted all over India). Because of a huge amount of unique and useful content Wedding.net is shown on the TOP positions in Google search. It is very easy to find us for all target visitors. We are sure, that search in Internet should be the most quick and easy way, that is why we give our users high-quality content and opportunity to contact vendors immediately without any registration form and time lag. We are looking for people who are interested in challenging job and are ready to grow together with the company.
You will be working particularly on the operations, customer retention side of myHQ ensuring we have a happy and growing user base. This means a strong focus on customer experience and staff management. Role and Responsibilities: 1) Customer Issue Resolution: Basic customer resolution for any queries, issues they face at our locations 2) Customer Feedback and Retention: Take constant feedback from our users on their experience and work on improving our services 3) Coordination with our partner HQs to ensure experience does not get hampered, leads are handled systematically