Moveinsync Technology Solutions

 Act as the primary point of contact for assigned B2B clients to assist them with system updates and data management. ● Identify, troubleshoot, and resolve simple system-related issues reported by clients. ● Guide clients through troubleshooting steps, ensuring a smooth user experience. ● Document technical issues and create knowledge base articles for common solutions. ● Escalate complex technical issues to appropriate internal teams, providing detailed information for swift resolution. ● Track progress on escalated issues, keeping the client informed of the status and anticipated resolution time. ● Follow up with clients to ensure full satisfaction once the issue has been resolved. ● Build strong, lasting relationships with clients by providing timely, reliable, and professional support. ● Communicate regularly with clients to provide updates on new system features, improvements, or changes. ● Maintain detailed and accurate records of client interactions, technical issues, and resolutions. ● Prepare regular reports on common issues and trends, working closely with internal teams to prevent recurring problems. What You’ll Need ● Bachelor’s degree or equivalent experience in customer support, IT, or a related field. ● 2+ years of experience in a client-facing support role, preferably in a B2B environment. ● Strong technical troubleshooting skills and the ability to explain solutions to non-technical users. ● Excellent verbal and written communication skills. ● Basic knowledge of data management and software systems is desirable

Thisrole is essential for ensuring smooth and efficient transportation for employees, which includes shuttle services, buses, cabs, CSR buses, Ad Hoc cabs, and special duties. The Site Lead plays a crucial role in coordinating and overseeing transportation services for employees, ensuring their safe and timely commutes to and from the workplace. Key Responsibilities: Transportation Management: • Oversee and manage all aspects of transportation logistics for the site • Ensure timely and efficient transportation arrangements for team members and resources Team Handling and Management: • Lead and manage the entire team, ensuring effective coordination and performance • Address team-related issues, provide guidance, and foster a positive working environment Site Operations Handling: • Take full responsibility for managing and overseeing all site operations • Ensure that all site activities are conducted smoothly and in accordance with company standards and regulations Communication Skills (Written and Verbal): • Exhibit strong communication skills to effectively interact with clients, internal teams, and other stakeholders • Maintain clear, concise, and professional communication in both written correspondence and verbal interactions Email Correspondence: • Draft and send professional emails to clients and internal teams • Manage and respond to email communications promptly and accurately to ensure efficient information flow Qualifications: • Bachelor's degree in any stream however preferred transportation management, logistics, or a related field • Previous experience in transportation coordination or management is a plus • Knowledge of transportation regulations and safety standards • Strong organizational and problem-solving skills • Excellent communication and interpersonal skills • Proficiency in using transportation management software and tools. Added advantage knowledge of ‘MoveInSync’ application • Ability to work collaboratively in a team and with external vendors • Flexibility to adapt to changing transportation needs and schedule