Moveinsync Technology Solutions

 We are looking for enthusiastic and skilled professionals to join our team as Helpdesk Executives. The ideal candidates will have excellent communication and writing skills, proficiency in both voice and non-voice processes, and the ability to effectively manage SLAs. You will play a key role in handling escalations and providing timely, effective resolutions. Roles and Responsibilities: 1. Deliver exceptional client satisfaction by meeting service expectations. 2. Exhibit strong verbal and written communication skills. 3. Demonstrate proven problem-solving abilities. 4. Communicate fluently and professionally in English, Hindi, and Kannada (mandatory). 5. Meet SLAs and handle tasks efficiently under pressure. 6. Manage high-level escalations and provide timely resolutions. 7. Maintain detailed and accurate records of Google employees. 8. Collaborate effectively with team members and other stakeholders. 9. Adapt to and work efficiently in rotating shifts (including night shifts). Additional Skills: ● Convincing and negotiation skills. ● Strong written and spoken English communication. ● Ability to work under pressure and deliver results within deadlines. ● Flexibility to work in rotational and night shifts. ● Should be able to manage personal transportation (No travel compensation provided). ● Preferably male candidates. Qualifications: ● Graduate in any discipline. ● 2-4 years of relevant experience in customer service or a related field

Responsibilities

• Receive calls, emails, trip feedback, and send an initial response within the SLA’s.
• Document all information according to standard operating procedures
• Categorize the request/Label it according to SOP (Type and Criticality)
• Identify the RCA (Root cause analysis) and the action items and document it in the internal note. This will help in breaking the issue into smaller parts and understand the cause for it. Guidelines for identification of RCA are present in the SOP
• Follow up with the owner with the result of RCA to identify the action items.
• Respond back to the employee with the best possible solution.
• Monitor the resolution for a day (if required) and then close the ticket. 
• Quality check for every call will be done on a real time basis.

Role Overview: As an Angular Developer (SDE 1), you will be responsible for developing and

maintaining high-performance, scalable web applications using Angular. You will work closely with

product managers, designers, and backend developers to create seamless and efficient user

experiences.

Key Responsibilities:

• Application Development: Design, develop, and maintain robust web applications using

Angular.

• UI/UX Implementation: Work with designers to implement responsive and user-friendly

interfaces.

• Code Quality: Write clean, maintainable code and conduct code reviews to ensure high

quality standards.

• Bug Fixing: Identify and resolve bugs and performance issues in a timely manner. •

Collaboration: Collaborate with cross-functional teams including backend developers,

designers, and product managers to deliver high-quality solutions.

• Testing: Develop and execute unit tests and integration tests to ensure application reliability. •

Documentation: Create and maintain technical documentation for code and processes.

Requirements:

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field, or

equivalent practical experience.

• Experience: 1-2 years of professional experience in developing web applications with

Angular.

• Technical Skills:

o Proficiency in Angular (version 2+), TypeScript, HTML, and CSS.

o Experience with RESTful APIs and integrating with backend services.

o Familiarity with version control systems (e.g., Git).

o Understanding of responsive design principles and cross-browser compatibility.

• Soft Skills:

o Strong problem-solving skills and attention to detail.

o Ability to work collaboratively in a team environment.

o Good communication skills and the ability to articulate technical concepts to non

technical stakeholders.

Nice-to-Have:

• Experience with state management libraries such as NgRx or RXJS.

• Knowledge of modern front-end build tools and workflows (e.g., Webpack, npm). •

Familiarity with Agile methodologies and practices.