Customer Support Specialist

The Role

You'll own brand and social media strategy for a portfolio of client accounts, and be accountable for both the quality of the work and whether the client stays. This is a manager role: you set direction, execute where it matters, and make sure your team delivers on time without you having to chase it.

What You'll Do

Strategy

• Build brand positioning and social media strategy per client — content pillars, tone of voice, platform mix
• Translate client business goals into a content and brand roadmap
• Stay ahead of platform trends and adapt strategy as channels evolve

Client Retention

• Be the primary point of contact for your accounts — the person the client trusts and wants to keep working with
• Run regular strategy reviews and reporting that show clear value, not just activity
• Spot risk early (dips in engagement, client dissatisfaction, scope drift) and course-correct before it becomes churn
• Identify and pitch expansion opportunities within existing accounts

Execution

• Personally shape and approve content calendars, key creative concepts, and campaign narratives
• Write or edit copy where it matters — captions, brand messaging, campaign concepts
• Review content before it goes out — you are the last quality check, not just a pass-through

Team & Delivery

• Coordinate designers, video editors, and Fleet vendor agencies to keep every deliverable on schedule
• Own the recurring monthly cadence (content calendars, performance/engagement reports) and hit every date
• Resolve bottlenecks — if something's going to be late or off-brief, you catch it early and fix it, not just report it

What We're Looking For

• Relevant experience in brand/social media strategy, ideally agency-side, with direct client ownership
• Track record of managing multiple accounts and retaining clients over time
• Strong writing and presentation skills — you'll be client-facing regularly
• Comfortable managing a small team or group of vendors toward deadlines
• Bachelor's in marketing, communications, design, or related field

Nice to have: experience across both B2B and D2C brand accounts, familiarity with performance metrics (not just content)

We’re Hiring: Business Development Executive (BDE) – IT Staffing

📍 Location: Noida (Onsite Role)

🕒 Experience Required: Minimum 1+ Years (in IT Staffing / Recruitment Sales)

We are looking for a dynamic Business Development Executive (BDE) who has hands-on experience in onboarding new clients and building partnerships. The role involves driving client acquisition for IT hiring requirements, vendor empanelment, and ensuring strong client relationships.

🔑 Key Responsibilities:

• Identify and onboard new clients for IT staffing solutions.
• Manage vendor empanelment and partnership development.
• Generate leads via calls, emails, LinkedIn, and other platforms.
• Understand client hiring needs and coordinate with recruitment teams for fulfillment.
• Meet business development targets and contribute to revenue growth.

🎯 Requirements:

• Minimum 1+ years of experience in Business Development / Client Acquisition in the IT staffing industry.
• Strong experience in onboarding clients and bringing new business.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work in a fast-paced, target-driven environment.
• Must be comfortable working onsite in Noida.

🌟 What We Offer:

• Competitive salary.
• Opportunity to work with a growing team in IT staffing.
• Career growth and learning opportunities in client partnerships & sales.

PLC progg required with skills to work on Siemens TIA portal,

good knowledge on PLC/HMI/VFD/SERVO & MOTION CONTROLLER

1.Drive monthly sales achievements by connecting with working professionals on phone calls.

2. Understand needs and requirements of prospects and help them select the right program

3. Develop in-depth knowledge of product features and benefits and become “go-to” resource when it comes to

product knowledge

4. Help customers understand the USPs of the program and build trust

5. Proactively follow up with prospects to help them with any additional information required for closing sales

6. Maintain detailed data of each prospect data in CRM and lead tracking tools.

The ideal candidate for this position will be responsible for working on PHP plugins and the PHP developer role.

Job Location: Sultanpur, New Delhi (on-site) 

Job Role: PHP Developer

Design, build, test, integrate, implement and maintain complex or large-scale web pages and web applications. 

• In-Depth knowledge of PHP, HTML, CSS, SQL, XML/Json, AJAX, JQuery, LAMP/WAMP   environments. 
• Expertise in PHP-based e-commerce portals like Magento, Shopify, Woocommerce, etc. 

Duties & Responsibilities: 

• Understanding of business requirements and the process of translating them into well-engineered and integrated technical solutions and reusable components. 
• Development of custom modules of Magento, Shopify, and Woocommerce.
• Integrating Magento / Other Ecommerce applications with other external applications like ERP etc. 
• Write elegant and clean code as a PHP Developer. 
• Implement plugins for Magento, Shopify, Woocommerce, etc. 
• Create clean, well-documented products, software, and services. 
• Work closely with product management, UX designers & QA. 
• Always look for ways to make the UI behave and perform better. 
• Develop technical solutions to complex problems which use ingenuity and creativity.
• Design, code, test, debug and document software according to the functional requirements 

Learn about our Culture: 

Wigzo is a culture-driven company powered by its employees, their vision, and their inspiration. All the employees live by the culture and values that define us. We value people for their talent, personality, competency, and ability to learn and grow. 

We create a work environment that allows people to thrive and show their best performance. We believe in meritocracy. We take pride in our diversity and strive to embrace diverse voices and create an inclusive workplace. To know more please visit: https://www.wigzo.com/employee-spotlight/">https://www.wigzo.com/employee-spotlight/

About Wigzo Technologies by Shiprocket:

Wigzo is an e-commerce marketing automation platform in which Shiprocket has acquired a majority stake. Together, we help businesses of all sizes delve deeper into data to unleash possibilities to enhance sales and income. Wigzo enables e-commerce firms to personalize each customer interaction, resulting in increased engagement, retention, loyalty, and lifetime value. 

An Omnichannel marketing automation suite, Wigzo enables you to understand your customers/visitors more intelligently so you market to them what they want and not what you have. It works on real-time customer insights with real-time communication and a personalization engine that helps marketers manage basic communication and also provides dynamic email, personalized notifications, user retention, real-time engagement, real-time content, and much more. 

Wigzo is holding 1000+ customers globally, it’s been 6+ years in the industry, with 100+ e-commerce brands working with us which results in 15 times business growth. For more information please visit our website: https://www.wigzo.com/">https://www.wigzo.com/

Position –Business Analyst.

Location – Mumbai Andheri

Time – 1 pm to 10 pm

Experience – 7+ Years

Job description

• Gathering business and functional requirements.
• Developing requirements documents: goal model, functional modelling, business process, customer interactions/wireframes; writing high-level user requirements (Epics and User Stories) and Process flows/analysis in JIRA
• Preparing use cases and formal requirements documentation.
• Analyzing and simplifying the requirement scenarios and be able to write prerequisites, Acceptance Criteria. Work closely with the business and technology to gather & write end to end business testing requirements and acceptance criteria.
• Ensuring that releases are getting completed as per timeline and quality by working closely with the product delivery team and keeping daily track of progress.
• Coordinate UAT activities prior to new product releases and client onboarding events including tracking of defects and progress of resolution.
• Escalation of issues in a timely manner.
• Ensure adherence to audit, SLA and operational standards.
• Demonstrations of new functionality to business and technology users.
• Work closely with the support team to ensure timely knowledge transfer.
• Providing analysis and support for the project management, application development, and QA teams throughout the development lifecycle.
• Acting as a liaison between the technology department and other business units.
• Working on RFI or RFP proposals. Participating in process studies or pre-sales process of responding to RFI, RFP, and proposals.
• Leading business and technical analysis sessions to support new development efforts to meet current and projected business needs.
• Quickly understanding the business issues and data challenges of client’s organization and industry.
• Providing expertise on the system's capabilities/limitations as it relates to business goals.
• Preparing impact and opportunity assessments regarding the cost/benefit of proposed projects.
• Aligning stakeholders on business requirements, system requirements, program functions, and strategy.

Requirements

• Domain experience must include 4+ years of experience in the US property and casualty insurance.
• Good understanding and exposure to policy forms or insurance documents.
• Ability to coordinate with other business analysts and follow the direction of BA manager or the project lead BA.
• Ability to work with offshore teams located across time zones.
• Ability to work with QA team and define testing strategies.
• Ability to work independently.

• Proficient with tools like Jira, Confluence, Wiki, MS-Word, Excel, and Visio, etc.
• Have a good experience of the Agile Process (SCRUM)
• Can validate, refine, and optimize solution option models, through analysis of options, can select the option with the greatest business benefit bearing in mind the customer's & product objectives.
• Shows a good understanding of the domain and visualize new features and requirements from industry best practice and document them for technical implementation.
• Demonstrates active listening and values others input/expertise, diversity of views/opinions and responds appropriately.

We are looking to connect with an experienced, skilled and motivated product designer for the lead role at BitClass, Bengaluru.

BitClass operates in the domain of live education by enabling teachers in setting up, selling, managing and delivering their live classes, all in one place. Founded by two accomplished serial entrepreneurs - Gunjan & Utsav, funded by some of the best institutional investors BitClass is striving for building the best in class PaaS platform for live learning.

Take a glance about the industry and our journey to know us better.

Responsibilities

• Understand the experience brief communicated by the product team
• Identify and transcribe the customer requirements into user stories, workflows and wireframes very early on in the project lifecycle
• Receive feedback and make the product evolve based on feedback and your personal assessment of such feedback
• Receive feedback and discuss when needed if you feel there is something more/better/different that can be done
• Develop UI mockups and interactive prototypes the team and client can interact with and test
• Identify and correct UI and UX issues/bugs
• Be the lighthouse of the team in terms of UX and UI best-practices
• Deliver designs catered to each stage of the project lifecycle
• Collaborate with the dev team
• Run tests and maintenance actions
• Deliver and adapt swiftly

Requirements

• 3+ years experience in app design both UX & UI
• Sharp eye for functional and efficient UX
• Ability to do design walkthrough with the client and PM
• Experience with tools such as Sketch, Invision, Zeplin, Abstract
• Understand platform design guidelines and follow them in designs

BitClass launches campus on the Internet for new-age skills, networking & more

Along with 100s of unique live courses, boasts of library, cafeteria and Amphitheatre to provide an exact offline campus experience.

https://tinyurl.com/5c2cad37" target="_blank">https://tinyurl.com/5c2cad37

We’re looking to hire someone to help scale Machine Learning and NLP efforts at Episource. You’ll work with the team that develops the models powering Episource’s product focused on NLP driven medical coding. Some of the problems include improving our ICD code recommendations , clinical named entity recognition and information extraction from clinical notes.

This is a role for highly technical machine learning & data engineers who combine outstanding oral and written communication skills, and the ability to code up prototypes and productionalize using a large range of tools, algorithms, and languages. Most importantly they need to have the ability to autonomously plan and organize their work assignments based on high-level team goals.

You will be responsible for setting an agenda to develop and ship machine learning models that positively impact the business, working with partners across the company including operations and engineering. You will use research results to shape strategy for the company, and help build a foundation of tools and practices used by quantitative staff across the company.

What you will achieve:

• Define the research vision for data science, and oversee planning, staffing, and prioritization to make sure the team is advancing that roadmap

• Invest in your team’s skills, tools, and processes to improve their velocity, including working with engineering counterparts to shape the roadmap for machine learning needs

• Hire, retain, and develop talented and diverse staff through ownership of our data science hiring processes, brand, and functional leadership of data scientists

• Evangelise machine learning and AI internally and externally, including attending conferences and being a thought leader in the space

• Partner with the executive team and other business leaders to deliver cross-functional research work and models

Required Skills:

• Strong background in classical machine learning and machine learning deployments is a must and preferably with 4-8 years of experience

• Knowledge of deep learning & NLP

• Hands-on experience in TensorFlow/PyTorch, Scikit-Learn, Python, Apache Spark & Big Data platforms to manipulate large-scale structured and unstructured datasets.

• Experience with GPU computing is a plus.

• Professional experience as a data science leader, setting the vision for how to most effectively use data in your organization. This could be through technical leadership with ownership over a research agenda, or developing a team as a personnel manager in a new area at a larger company.

• Expert-level experience with a wide range of quantitative methods that can be applied to business problems.

• Evidence you’ve successfully been able to scope, deliver and sell your own research in a way that shifts the agenda of a large organization.

• Excellent written and verbal communication skills on quantitative topics for a variety of audiences: product managers, designers, engineers, and business leaders.

• Fluent in data fundamentals: SQL, data manipulation using a procedural language, statistics, experimentation, and modeling

Qualifications

• Professional experience as a data science leader, setting the vision for how to most effectively use data in your organization

• Expert-level experience with machine learning that can be applied to business problems

• Evidence you’ve successfully been able to scope, deliver and sell your own work in a way that shifts the agenda of a large organization

• Fluent in data fundamentals: SQL, data manipulation using a procedural language, statistics, experimentation, and modeling

• Degree in a field that has very applicable use of data science / statistics techniques (e.g. statistics, applied math, computer science, OR a science field with direct statistics application)

• 5+ years of industry experience in data science and machine learning, preferably at a software product company

• 3+ years of experience managing data science teams, incl. managing/grooming managers beneath you

• 3+ years of experience partnering with executive staff on data topics