Customer Support Specialist

Strong Product, UI/UX Designer with focus on eCommerce / Quick Commerce

Mandatory (Experience 1) - Must have a 4+ YOE in Product Design, with atleast 2+ years in a early-stage / mid-sized B2C Product startup

Mandatory (Experience 2) - Should have 2+ YOE in an eCommerce / Quick Commerce Company (Past experience considered)

Mandatory (Experience 2) - Expertise in tools like Figma, Sketch, Adobe XD, and others to create high-fidelity wireframes and prototypes

Mandatory (Portfolio) - Strong portfolio of UI + UX Designs (Both needed) for Top B2C eCommerce / Quick Commerce (Including case studies, Wireframing, prototypes, Research etc)

Mandatory (Company) - Good eCommerce / Quick-Commerce Company or Top B2C Fin-Tech Products

We are looking to hire excellent .NET developers. You will be a part of a talented distributed team responsible for designing and developing critical systems, delivering high-performance software for leading European clients. The primary focus will be to implement an end-to-end solution focusing on performance using .NET and Angular (nice to have).

You will be contributing in all phases of the development lifecycle, writing well-designed, testable, efficient code. The code will have to meet the quality checks using SonarQube and AI-based code analysis tools. You will be a part of a team of back-end developers, DevOps engineers. The projects are managed in an Agile way, using the SCRUM process.

Candidate Experience

The candidate should have 8+ years of working experience in the .NET and .NET Core technology stack. The candidate will be evaluated accordingly to their total work experience. Expectation from the Candidate Deep understanding of .NET Framework/.NET Core and Angular (desirable)

Skills and Qualifications

• Strong object-oriented development experience in C#; strong understanding of .NET Framework and .NET Core.
• Well-versed in C#, MVC, ASP.NET Core, LINQ, Middleware, DI containers, Services, FluentAPI, Swagger Specs, etc.
• Strong ability to build RESTful services using ASP.NET Core WebApi.
• Solid hands-on experience using ORMs like Entity Framework Core.
• Team management aspects for 20-30 people
• Experience using Moq and Microsoft Unit Test Framework.
• Solid experience in any RDBMS – preferably SQL Server but Oracle, MySql would also be okay.
• Experience building responsive web UIs in React.
• Knowledge on ExtJS (Sencha) would be a huge plus.
• Knowledge of Containerization using Docker.
• Basic understanding of widely used design patterns like CQRS, DDD (Domain-Driven Design),  Repository, etc.
• Experience working in Git with modern CI/CD/DevOps processes.

Other Skills

• Ability to work in a diverse team/multiple stakeholder environment.
• Should have worked in an Agile environment following methodologies such as Scrum.
• Preferred knowledge of software requirements assessment and implementation, automated testing, continuous integration, automated deployments, source code repositories, and code check-in processes (e.g., GitHub, TFS, AWS CodeCommit, etc.).
• Work with stakeholders and find prototypes for their needs and drive the solutions.
• Lead a team of developers, provide guidance and mentorship.
• Have a strong sense of ownership

Behavioral Skill

• Should be self-motivated and a quick learner with a problem-solving mind-set
• Attention to detail and follow-through to achieve good quality and meet deadlines.
• Ability to work effectively in a team as well as in an individual environment
• Should have excellent written and verbal communication skills.

Business Development Associate

About Company - Creta Class is an educational product from Singapore, designed and 

developed for kids ages 3-8, which helps to develop their love for learning and cultivate 

their thinking ability, all while bringing them life-long benefits. 

Our professional teaching and research centre is led by graduates holding master’s and 

doctoral degrees from Ivy League Schools and other nations most prestigious 

universities. Scientifically and systematically staged lessons aligned with the Common 

Core State Standards (CCSS). 

A program backed by award-winning AI technology, developed by a top-notch AI 

laboratory. With Creta Approach, the immersive, interactive and fun-filled AI math 

courses motivating children’s intrinsic passion for learning. 

Position: Business Development Associate

Working Days: Monday to Saturday (6 days) 

Timing: 12 PM to 9 PM 

Salary: (4 to 6) LPA [4 Lakhs Fixed + 2 Lakhs Variable] 

Education: Graduation Mandatory 

Experience: 0-2 years, In Edtech Sales experience (Mandatory) 

Work Location: Bangalore (WFO) 

Languages: English and Hindi Must

Job description – A highly suitable individual for this position would possess 

experience in consultative selling or a deep passion for developing a career in sales. It 

is essential that you have the ability to effectively handle interactions with both parents 

and children within the age range of 3-8 years. Your role would involve nurturing these 

relationships over time and fostering a genuine desire for our products. It is important 

that you are comfortable in managing these relationships and have the capability to build 

rapport and trust with parents and children alike, instilling in them the motivation to 

purchase our offerings. 

Creta Class, No.293/154/172, Outer Ring Road,

 Kadubeesanahalli, Bengaluru, Karnataka 560103

What will you be doing?

• In this role, you will primarily serve as a mentor and guide for the customers, offering 

them support and assistance throughout their experience. This involves providing them 

with valuable insights, advice, and recommendations to help them make informed 

decisions.

• Additionally, you will be responsible for counselling parents, understanding their 

concerns, and addressing any questions or issues they may have. By offering your 

expertise and understanding, you will help parents navigate through the process and 

ensure their peace of mind.

• To ensure the success of the organization, meeting the required targets will be an 

important aspect of your responsibilities. This entails actively working towards specific 

goals and objectives set by the company.

• By effectively managing your time and resources, you will contribute to the overall 

growth and achievement of these targets. Furthermore, it will be essential for you to 

maintain a detailed database of all the interactions you have with leads on the Customer 

Relationship Management (CRM) system. This includes logging important information 

about each interaction, such as the nature of the conversation, key points discussed, and 

any follow-up actions required. By keeping a comprehensive record, you will help 

ensure effective communication and continuity of information within the organization. 

• Overall, as part of your role, you will serve as a mentor, guide, and counselor to 

customers and parents, meet designated targets, and maintain a meticulous CRM 

database of all interactions with leads.

What are we looking for?

• Individuals who possess excellent proficiency in both English and Hindi, along with 

the ability to communicate in other languages, will have an additional edge.

• Diligent individuals with a strong commitment and unwavering determination. 

Having prior experience in Edtech sales would be beneficial.

• Individuals who adopt a systematic approach to constructing sales funnels and 

successfully converting.

Our client is a rapid growth stage Edtech start-up focused on solving the teacher shortage crisis in the US education system using technology by bringing teachers to the classrooms and giving them access to the right tools to teach students in a highly engaging manner.

They have a development center in Mumbai and they are looking to scale up the teams in Pune and Bangalore as well.

What does the role entail:

●Lead requirement/task and guide junior software engineers in the development process.

● Design, develop and maintain user interfaces for web and mobile applications.

● Strong understanding of UI design principles and best practices.

● Collaborate with cross-functional teams to analyse requirements, design solutions, and implement new features.

● Develop and implement unit tests and integration tests to ensure software quality.

● Troubleshoot and debug applications.

● Participate in code reviews and provide constructive feedback to peers.

● Mentor junior software engineers and help them grow their technical skills.

Required Skills:

● B.E/B.Tech/master’s in computer science (or equivalent).

● 4 - 7 years of experience

● Skilled with one of Front end Technologies: Angular 10+/Flutter/React/Vue.

● Experience with HTML, CSS, JavaScript, and TypeScript or Dart.

● Experience with state management libraries.

● Experience with UI testing frameworks such as Cypress.

● Experience with responsive design and developing mobile-first user interfaces.

● Knowledge of UI accessibility guidelines and experience implementing accessibility features.

● Excellent problem-solving, critical thinking, and communication skills.

● General understanding of Agile software development methodologies.

● Understanding of development and operational support best practices.

Role: Content Writer

Job Summary :

We are seeking a talented and creative Content Writer to join our team. As a Content Writer, you will be responsible for creating high-quality, engaging, and informative content for our website, blog, social media channels, and other marketing materials.

Responsibilities:

• Develop and write compelling content that is in line with our brand and target audience.
• Research and analyze industry trends, competitors, and keywords to optimize content for search engines.
• Work collaboratively with cross-functional teams to develop content strategies and plans.
• Produce high-quality written content for various channels including blogs, social media, email campaigns, and other marketing materials.
• Ensure all content is grammatically correct, error-free, and consistent with our brand style guide.
• Edit and proofread content written by other team members, ensuring accuracy and consistency.
• Stay up-to-date with industry trends and best practices in content writing and apply them to improve our content strategy.                                                                                                        

Qualifications:

• Bachelor's degree in English, Communications, Marketing, or related field.
• Minimum of 2 years of experience in SaaS based content writing for digital media.
• Exceptional writing, editing, and proofreading skills with a keen attention to detail.
• Strong research and analytical skills.
• Ability to work independently, manage multiple projects simultaneously, and meet deadlines.
• Proficiency in SEO and content marketing best practices.
• Excellent communication and interpersonal skills.
• Experience with CMS platforms, such as WordPress, and social media management tools.

If you are a creative thinker who is passionate about writing engaging and informative content, we would love to hear from you.

• Working with business teams across the company to define requirements and high-level process/system solutions, leading cross-functional teams (10-25) and managing the timelines for field sourcing teams to support sourcing and on-boarding of supply
• Working on strategies to acquire supply for existing business and new product lines and executing through field teams
• Driving margins improvements by improving supply acquisition cost
• Improving driver engagement and adoption to technology
• Regularly communicating with senior management and clients on status, risks and change control
• Defining KPIs/KRAs on which would form the base for different processes

Desired Candidate Profile

• Graduates from Tier 1/2/3 engineering colleges and/or Tier 2/3 management colleges
• 2-10 years of frontline operational experience in B2B domain at a city/hub level
• Ability to adapt quickly to a new environment    

• Experience in Microsoft ASP, C#, SQL server, and github.
• Experience with software design and development in a test-driven environment.
• Experience with databases.
• Ability to learn new languages and technologies.
• Good communication skills.