Shvasa is a yoga startup focussed on taking authentic yoga practices from India to the western world.
We are a team of internet entrepreneurs who love yoga as much as we love science.
Our vision is to lighten thw load of humanity one breath at a time.
The real pandemic in the world is stress, anxiety, and procrastination. Yoga has all the tools which if practiced consistently can help you reach your highest potential. Here we bring the best teachers on our platform and give them all the tools necessary to make a practitioner's journey easy and super effective.
We are a small team of calm and passionate folks who would want like-minded people, who share the love for yoga and also are the best in their respective specializations, to join our team.
- Handle the dual role of being the face of the brand to the customers, and the voice of the customer to the company.
- Handling customer queries related to Shvasa's products, brand, sales, payments and other related topics.
- Own the Live chat feature and inbound customer calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Create and present reports as required.
- Provide internal teams with constant feedback to improve products and processes as per valid customer needs.
Key skills required
- Proven customer support experience or experience as a client service representative
- Exposure to US customers, with excellent oral and written communication skills in English.
- Ability to independently handle queries, proactively update one's own knowledge by keeping in touch with other stakeholders.
- A customer focussed mindset with the sensitivity to handle complex queries and escalations as well.
- Ability to work in fast paced and high pressure environment
- Ability to problem solve, multi-task, prioritize, and manage time effectively Note: This is a night shift role.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Shvasa
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Work Experience:
- Should have 8+ years of relevant experience from BPO background.
- In depth sales experience, with industry expertise and proven track record against getting good campaigns & generating revenue.
- Experience in transitioning campaigns on board (Inbound/Outbound) Lead Gen, Survey, and Sales.
- Should have in depth knowledge in negotiating/Quoting prices of different work models.
Key activities/Responsibilities
- Identify potential leads independently through networking, cold-calling and/or other sources in the assigned territory/geography.
- Creating and closing new business opportunities for the company
- Work closely with delivery functions in ensuring successful execution of projects.
- Develop relationships with potential clients through presentations, business networking, telephone calls, personal emails, personal mailings, business forums, and/or other business or social Networking.
Figma
Adobe XDCompany Name : LMES Academy Private Limited
Website : https://lmes.in/
Linkedin : https://www.linkedin.com/company/lmes-academy/mycompany/
Role : UX Designer
Experience: 1 Year to 3 Years
Location: Urapakkam, Chennai, Tamil Nadu.
Job Overview:
We're looking for a UX Designer who is good at creating great user interfaces to join our friendly team in Chennai. If you have more than a year of experience and are good at talking with people and taking the lead, we'd like to talk to you. As a UX Designer here, you’ll focus on making easy-to-use interfaces, figuring out what users need, writing down project requirements, and making sure our products are nice to use. You’ll work hand in hand with project managers, people who have a stake in the project, developers, and users. If you love design and want to make a difference, come join us!
Responsibilities:
Collaborate with project managers, stakeholders, developers, and users to define and implement innovative solutions for the product direction, visuals, and experience.
Lead and mentor other team members in best practices and design principles.
Draft clear and concise project requirements to guide the development process.
Conduct various research methods including user testing, user interviews, observational research, contextual inquiries, and user surveys.
Demonstrate a solid understanding of design systems, while establishing and promoting design guidelines and best practices.
Stay updated with the latest design trends to create cutting-edge user experiences.
Possess strong UI and web design skills, with the ability to create visually appealing and intuitive interfaces.
Convert complex problems into simple, user-friendly interfaces.
Have a thorough understanding of the entire design process.
Qualifications:
1+ years of UX design experience.
Exceptional proficiency in UI and web design.
A portfolio that demonstrates strong UX and UI design skills and methodology.
Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar.
Nice to Have:
Proficiency in graphic design, including logo design, icon design, and illustration design.
Gather requirements by identifying user needs and recommend solution to clients.
Develop user requirement document, functional specification, user guide and training material for solutions.
Act as a liaison between development team and stakeholder throughout the implementation.
Support implementation, user acceptance testing and training activities (when required).
Analyzing, developing and proposing enhancements to current business processes, reports and applications in order to optimize system effectiveness.
Provide support in pre-sales activities with sales and marketing team, activities included analysis on RFP, provide business proposal, conduct system demo.
What you’ll need?
Candidate must at least possess a Bachelor’s Degree in IT and Business majors preferred.
Prefer a minimum of 2 years’ experience analyzing business requirements and translating them into functional requirements but fresh graduate is encouraged to apply.
Must possess good knowledge of the software development life cycle (SDLC), practical understanding of information technology and have the ability to conceptually relate technology to business’ needs.
Effective communication skills to collaborate with stakeholders and technical teams.
Retail domain knowledge would be a strong advantage.
Android Development
Kotlin
Java
React Native
React.jsMust Good to Have Details :
- Must have at least 1 year of experience on React Native along with architecture experience in Mobile Applications.
- Have strong knowledge of App UI design principles, patterns, and best practices
- Familiarity with native build tools, like XCode, Gradle, Android Studio IntelliJ, VsCode
- In-Depth Knowledge of React, React Native, TypeScript or JavaScript Redux, Hooks, ECMAScript (ES6, ES7 etc.), Node, NPM and iOS & Android Build systems
Must have :
- Understanding of REST APIs, the document request model, and offline storage and must have on React Native chart Library
- Working knowledge on Sending Notifications with APNs & FCM
- Experience working with Backend Web Services (like REST etc), Fetch API, and Axios and knowledge of Databases (Relational, Distributed etc.)
- Experience in integrating libraries like React Navigation, React Native, Firebase, Social Logins (Facebook, Google, Apple etc.), Push Notifications etc.
- Responsive layouts in both platforms in reactive native using Media Query & Flexbox
- Sound knowledge of Design Patterns like Creational, Structural, and Behavioral
Good to have :
- Working experience on third-party dependencies and debugging - dependency conflicts
- Must be able to integrate native code in react-native and expo Modules
- Able to generate builds for both IOS(.IPA) and Android (APK) Platforms and experience in hosting apps on respective Stores(AppStore, PlayStore).
- Professional Communication (written, verbal presenting)
- Open to learn and adapt to new technologies
- Go-getter, Result oriented Creative & Innovative approach
- Excellent Communication Skills
NodeJS (Node.js)React.jsKey Responsibilities:
- Design and develop training materials for MERN Stack web application development.
- Deliver training sessions to individuals or groups in a classroom or online setting.
- Provide hands-on training on MongoDB, Express JS, React JS, and Node JS.
- Teach how to use No SQL Database, REST API, and how to connect REST API with front-end applications.
- Conduct assessments to evaluate trainees' understanding and progress.
- Provide feedback and support to trainees throughout the training process.
- Keep up-to-date with the latest trends and technologies in MERN Stack web application development.
- Collaborate with the project team to develop real-world scenarios and case studies for trainees.
Requirements:
- Minimum of 2 years of experience in MERN Stack web application development.
- Strong expertise in MongoDB, Express JS, React JS, and Node JS.
- Familiarity with asynchronous JS, No SQL Database, and REST API.
- Excellent communication and interpersonal skills.
- Serve as a technical expert for Workday (primarily) and other HR business systems.
- Oversee and maintain business process configuration, inbound and outbound integrations, and security
- Create and maintain advanced reports and web services to enable data-driven decision making across the enterprise, with end-user visibility both inside and outside of Workday
- Utilize Azure DevOps to coordinate and prioritize development efforts with the global team
- Understand HR work processes, and utilize LEAN or other process improvement methodologies to make processes more efficient
- Participate in periodic strategic planning exercises with the HR Operations Team to understand priorities and align the work efforts of key projects and working teams
- Participate in Agile development of Workday (our HRIS), working closely with the HR Operations team to prioritize and implement process improvements
- Provide leadership to other team members and stakeholders
- At least three years’ recent experience in HRIS or HR Operations
- Workday experience required, with a strong emphasis on security, reporting, and business process configuration. Need expertise on Advanced compensation, absence, talent / performance experience and Microsoft Excel.
- Experience in Workday EIB (Enterprise Interface Builder) is a huge plus.
- Strong project management skills and attention to detail
- Experience with Agile development principle and methods, specifically with scrum and sprint
- Ability to build and maintain credibility by knowing the business and aligning HR systems support to the priorities of the business.
- Demonstrated ability to influence leaders, establish and maintain collaborative partnerships and provide thought leadership.
- Bachelor’s degree required
Vue.js
AngularJS (1.x)
Angular (2+)React.js
JavascriptCore Competency:
Professional development experience, working the full stack on large scale B2B, SaaS products. • Expertise with learning new technologies and strong experience with our tech stack AngularJS, JavaScript, Node.js, Go, React.js and Postgres. • Bachelor’sin Computer Scienceorsolid knowledgeof CS fundamentals(OOP, designpatterns, algorithms, etc...) • Experience and adesire towork in a fast-paced environment. • We are a leading cloud-based open platform used by some of the most prestigious companies around • You will get to work with some of the most complex technologies on the market today • You will have an opportunity to work at all levels of the organization.
Designation: Senior Lead - UX Researcher (ABL_SS_565)
Position description:
- Establish UX Research practice for your pods and collaborate closely with the product and other cross-functional stakeholders to shape our products.
- Conduct and evaluate independent quantitative and qualitative research at every stage of the product lifecycle from identifying unmet user needs & conceptualization to prototype validations & usability tests on the product. This includes conducting ethnographic studies, contextual discovery, concept tests, benchmarking, online surveys, cognitive walkthroughs, quantitative analysis, VoC studies, usability and accessibility testing, amongst others.
- Understand and incorporate complex technical and business requirements into research.
- Lead prioritization about what we research, when to research it, and how that research is conducted; This includes working with cross-functional teams, multiple devices, and platforms, in order to find opportunities to further improve the user experience.
- Create rich & detailed written presentations & reports to document the findings of all user research activities.
- Build & deliver user personas, user flows, consumer journey maps, experience maps, and storyboards basis research studies.
- Present & communicate research findings in an impactful & engaging way to cross-functional teams & the wider organization so that they build a strong understanding of user needs and pain points.
- Work closely with designers and product managers to turn user research findings into user stories and actions that lead to improving the user experience.
- Collaborate with key stakeholders to identify user-centric products and designs. Monitor & measure success criteria post the launch of features/products.
- Introduce industry best practices associated with conducting user research and testing. Continuously monitor and improve practices that are being used for UX research and testing.
- Lead regular competitive benchmarking with similar products available to users.
Primary Responsibilities:
- Perform user research, customer study, for our projects across Mobile Apps, Web, and alternative platforms and work closely with key stakeholders in the business, product, technology, operations, marketing
Reporting Team
- Reporting Designation: Head - Digital Strategy (ABL_SS_251)
- Reporting Department: Digital Strategy (2172)
Required Skills:
- 6+ years of UX research experience.
- Bachelor's or MS in a human behavior-related field eg. HCI, HFI ( or equivalent and demonstrable work experience ).
- Ability to quickly and effectively share research results.
- Ability to perform all research-related tasks including research planning, evaluating, and iteration.
- Ability to formulate specific, answerable, and practical questions.
- Curiosity about customers, their behavior, and how they interact with mobile/digital products.
- Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions.
- Strong communication & presentation skills (written, oral and visual).
- Detail-oriented and able to manage multiple projects simultaneously.
- Hands-on skills: Surveys, User Interviews, Focused Groups, Card Sorting, Contextual Inquiry, Persona, Empathy mapping, Competitive Analysis, Usability testing.
- A creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research plans.
Required qualifications and experience:
- Graduate in any specialization
- Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
- Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
- Good presentation and MS Excel skills
- Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team
Roles and responsibilities:
- Perform quantitative assessment and continuous process improvement to drive business and efficiency.
- Manage the roster and deliver on the service levels as per the agreement.
- Raise alerts on downtimes or fluctuations.
- Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
- Analyse various process gaps and raise request for new SOPs to close loop.
- Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
- Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
- Internal and external stakeholder management.
- Coordinate Application ID management and maintain records.
- Improve operational deliverables of the aligned LOBs of the outsourced partner.
- Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
- Work on better tagging of customer voice and better ways of process flows.
- Device proactive programs to reduce calls.
- Devise cross-functional and up-skilling training plans for current teams.
- Manage Transactional Training and Development of the trainers.
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Full Stack Developer - Averlon