Customer Support Specialist

Job Description — Grant Proposal Writer / Grants Manager

Location: New Delhi (hybrid) | Remote-friendly within India

Employment Type: Full-time (12-month probation; long-term extension based on performance). Contract/consulting arrangements may be considered.

Reports to: CEO (Co-founder)

Start date: ASAP

Role summary

You will lead end-to-end grant fundraising and stewardship across government schemes, CSR programs, foundations, and international donors. The role blends technical comprehension of water/environmental technologies with proven grant writing, budgeting, and post-award management. You will translate lab and pilot evidence into donor-grade narratives, build partnerships, and ensure compliant delivery of funded projects.

Key responsibilities

Opportunity identification:

1. Maintain an active pipeline of relevant funding opportunities (central/state schemes, Jal Jeevan Mission, CSR portals, multilateral donors, foundations, and corporate CSR calls).
2. Assess fit, prioritize opportunities, prepare opportunity briefs and submission timelines.

Proposal development:

1. Lead drafting, editing and submission of concept notes, full proposals, technical annexes, budgets, log frames, M&E frameworks and compliance attachments.
2. Convert technical data (lab results, pilot metrics) into clear problem–solution–impact narratives tailored to each donor.
3. Prepare robust budgets, cost justifications, procurement plans, risk registers and milestone schedules aligned with organizational capacity.

Post-award management:

1. Lead grant acceptance, set up project accounts, draft implementation plans and ensure timely delivery, financial reporting and audit readiness.
2. Manage donor communications, site visits, progress and final reporting.

Capacity building & institutionalization:

1. Build a grants playbook (template proposals, budgets, boilerplate language, checklists).
2. Train staff on donor processes and documentation.

Additional duties (as requested)

1. Conduct small technical or field studies relevant to our work—e.g., measuring emissions reduction, health impacts, and market positioning—and synthesize results for proposals and reports.
2. Proactively apply for grants and funding opportunities that accelerate product development, pilots and market entry.
3. Represent and present DetoXyFi’s work to government and non-government stakeholders, including ULBs, CSR teams and international donors.

Required qualifications & experience

1. Education: Bachelor’s or master’s in environmental engineering, Environmental Science, Water Resources, Public Policy, Development Studies or related field. Technical degree strongly preferred.
2. Experience: Minimum 1 year of professional experience writing and managing grants for tech/science/NGO/enterprise projects. Proven track record of winning at least one grant (government, CSR, foundation or multilateral).
3. Technical skills: Comfortable interpreting technical reports (lab/pilot data) and converting them into donor-grade writing. Strong budgeting skills, including line-item budgets and indirect cost calculations.
4. Communication: Exceptional English writing and editing ability; strong presentation skills.
5. Tools: Proficient in MS Office / Google Workspace; familiarity with grants databases and project management tools is a plus.

Preferred (nice-to-have)

1. Prior experience in water-technology startups, environmental engineering or public health projects.

Application requirements

Please submit:

1. CV
2. Cover letter describing at least one successful grant you authored and how will you conduct small studies relevant to our work in providing clean drinking water and measuring across emissions reduction, health impact, market position.

Job Title: Paid Ads expert.

Experience: 3+ Years

Work Type: Full-Time (5 Days Working).

Location: Noida(On site) / UK(WFH).

About the Role:

We are looking for a results-driven Paid Ads Expert with 3–4 years of hands-on experience in managing and optimising paid campaigns across Google and social media platforms. The ideal candidate should have a strong analytical mindset and a proven track record of driving ROI through performance marketing.

Key Responsibilities:

Plan, create and manage paid advertising campaigns across Google Ads (Search, Display, YouTube, Performance Max etc) and social media platforms (Meta, LinkedIn, etc.)

Optimise campaigns to achieve KPIs such as leads, conversions, CTR and ROI.

Conduct keyword research, audience targeting and competitor analysis.

Monitor daily campaign performance and implement data-driven improvements.

Manage budgets effectively to maximise campaign performance.

Create compelling ad copies, creatives and landing page recommendations.

Perform A/B testing on ads, audiences and bidding strategies.

Generate detailed performance reports and insights for stakeholders.

Stay updated with latest trends, tools and platform updates in paid media.

Required Skills & Qualifications:

3+ years of experience in Google Ads and Paid Social Advertising.

Strong knowledge of campaign structures, bidding strategies and optimisation techniques.

Experience with platforms like Meta Ads Manager, LinkedIn Ads, and Google Analytics.

Understanding of conversion tracking, GA4, Tag Manager and attribution models.

Ability to analyse data and translate insights into actionable strategies.

Strong communication and reporting skills.

Basic understanding of landing page optimisation and CRO.

Good to Have:

Experience with remarketing and funnel-based campaigns.

Knowledge of A/B testing tools and heatmaps Experience handling international clients (AU, US, UK markets).

Why Join Us?

5-day working environment with a healthy work-life balance.

Opportunity to work on diverse and high-impact campaigns.

Growth-focused and collaborative team culture Continuous learning and upskilling opportunities.

What you'll do:

• Partner closely with Product Design, Engineering, and Product Management to understand requirements and deliver product features and roadmap as envisioned by stakeholders.
• Own end-to-end user journey and all aspects of design execution from ideation, to prototyping, to user acceptance testing of product design tasks assigned.
• Conduct user interviews, user testing sessions, card sorting, affinity mapping, conduct both qualitative and quantitative tests, and analyze the data.
• Design high-impact, functional responsive interfaces for web and mobile
• Collaborate with other designers and participate in our design critique process, to receive and provide feedback on design work
• Manage and contribute to Kaizen - Beaconstac's Design System

Skills you bring to the table:

• Experience in designing SaaS products with large customer bases
• Deep expertise using Figma/Xd/Sketch, and familiarity with design systems
• Knowledge of Carbon - IBM's Design system or experience building a design system from scratch is a plus.
• Fundamental understanding of the end-to-end iterative UX design process — research, ideation, information architecture, prototyping, validation, and refining solutions into pixel-perfect deliverables.
• Ability to articulate design decisions throughout the user-centered design process.
• Ability to update and engage with stakeholders like product managers and engineers.
• Relevant fundamental knowledge of front-end technologies to collaborate with UI engineering teams will be an advantage.

Executive - Backend CRM / Spares / AMC

OFFICE LOCATION - Nerkundram, Chennai - 600107

A graduate (Male / Female)

• To Increase the business

• To Achieve AMC & Conversion Target

• To Participate in enquiries For AMC

• To Ensure AMC & Spares Sales Payment are Collected Timely

• Handling high-users

 Roles and Responsibilities

1. Outbound Calling and Product Pitching: Engage with potential customers and present our amazing products in a compelling manner.

2. Revenue Generation: Showcase your sales prowess to boost the company's revenue and contribute to our success story.

3. Achieve Targets: Set your sights high and strive to exceed targets, unlocking exciting incentives along the way.

4. No Cold Calling: We believe in consultative selling, ensuring you have meaningful conversations with interested prospects.

5. Consultative Selling: Understand the needs of our customers and provide tailored solutions, making a real difference in their lives.

🎁 Perks and Benefits 🎁

1. Weekly Incentives: Enjoy attractive weekly incentives, rewarding your hard work and dedication.

2. Fast Track Growth: We nurture talent and provide ample opportunities for fast-track career growth.

3. 24*7 Pantry: Fuel your creativity and enthusiasm with our well-stocked pantry, available round the clock.

4. Free Dinner and Breakfast: Indulge in delectable meals on us - because well-fed minds create the best ideas!

5. Shuttle Service: Say goodbye to commuting hassles with our convenient shuttle service.

📝 Requirements 📝

1. Excellent Communication: Your ability to articulate ideas effectively will set you apart.

2. Laptop and Stable Internet: Equip yourself with the tools for success.

3. Good Convincing Skills: Persuade customers with your charming and convincing demeanor.

4. Excellent English Speaking: Fluent English will be your superpower in this role.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Must have strong experience in Information Security Management system(ISMS), creation of policy, procedures and implementation.
• Operates as a key contributor to the RFP, Third-Party Risk assessment, cloud security assessment etc.
• Lead the strategic and tactical development of information security framework, risk management and new compliance initiatives
• Subject matter expertise in ISO 27001, SOC2, CCPA, CPRA, GDPR, PCI DSS and HIPAA.
• Must have a strong experience in the documentation process and reviewing MSA, SCC, SLA & DPA.
• Good knowledge of BCP/DR, Incident response, VA/PT and Audit methodologies of various compliance frameworks.
• Good knowledge of Access management, Network, Application Security, Encryption, Backup, Physical Security, ISMS Training & Awareness etc..
• Ability to deal with the customers and vendors on Security and privacy matters.
• Knowledge of Core IT processes, SDLC, network infrastructure will be useful.

• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into IT security issues
• Ability to present ideas in business-friendly and user-friendly language.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Highly self-motivated and hardworking.

• Bachelor’s/master's degree in Security, Computer Science, Management Information Systems, Engineering or related field.
• Should be at least ISO 27001 lead auditor or lead implementer. 
• 3+ years of related work experience in information security governance, risk and compliance (GRC) or relevant compliance roles in the SaaS industry.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Desired Candidate Profile

• Minimum 3 years of hands-on development experience
• Experience with VoIP based technologies based on SIP protocol.
• Solid C, C++ experience, Python
• Experience in developing multi-threaded and client server application
• Experience in Linux/Unix environment
• Experience/Knowledge in at least three of the following technical areas is also required:
• Object oriented design and methodologies
• Experience developing cloud-based services (e.g. SaaS, PaaS)
• Knowledge and development background in web services, or web based technologies using REST.
• Experience with highly available/redundant softwer.
• Strong communication skills required.
• Strong writing skills required.
• Ability to multi-task and handle changing priorities.
• Knowledge of software development methodology, build tools and product life cycle; experience in agile development is a plus.
• Excellent team skill, can-do attitude, focus on quality.