Customer Support Specialist

Mandatory (Experience): Must have 6+ years of hands-on experience in DevOps or Cloud Engineering with atleast 3+ years in a product-based or high-scaling startup environment

Mandatory (Scale & Ownership): Must have managed infrastructure at high scale or in fast-moving startup environments with full end-to-end ownership of one or more products

Mandatory (AWS & Cloud): Must have strong hands-on AWS experience as the primary cloud platform with exposure to multi-cloud environments

Mandatory (Kubernetes): Must have deep working knowledge of Kubernetes covering cluster management, deployments, and Helm charts for microservices

Mandatory (IaC): Must have strong hands-on Terraform experience as the primary IaC tool with additional exposure to CloudFormation

Mandatory (CI/CD): Must have experience building and managing CI/CD pipelines using GitHub Actions, GitLab CI, or equivalent tools

Mandatory (Monitoring & Observability): Must have working experience with Prometheus, Grafana, ELK stack, or comparable monitoring and logging tooling

Mandatory (Networking & Security): Must have solid understanding of cloud networking fundamentals and cloud security best practices covering IAM, secrets management, and access controls

Mandatory (Scripting): Must be proficient in Bash and/or Python for automation, tooling, and infrastructure management

Mandatory (Production & Incident Management): Must have direct experience owning production environments including live troubleshooting, incident response, and minimal-downtime resolution

Mandatory (Company): Product companies/high scaling startups (B2B SAAS preferred)

1. International Certification & Accreditation:

• To issue, facilitate, represent, liaise, and market the courses of international education boards of various countries in India and manage the issuance of official certificates on their behalf.
• To act as an authorized representative and implementation partner for international education boards, ensuring global best practices are adapted to the Indian context.
• To provide end-to-end support for schools seeking international accreditation, including curriculum alignment, training, and regulatory compliance.
• To maintain accurate records and provide seamless digital solutions for certificate management and recognition by Indian universities and regulatory bodies.
• To collaborate with Indian and international higher education institutions, professional bodies, and workforce agencies to ensure global recognition and seamless student mobility.

2. Quality Assurance & Compliance:

• To ensure all services meet industry best practices and legal requirements, conducting regular audits and assessments to maintain service excellence.
• To collaborate with regulatory bodies in India and state education boards to ensure smooth recognition of international certifications in India.
• To partner with global accreditation bodies to align educational standards with international best practices.
• To facilitate cross-border collaboration with international universities, educational research institutions, and professional development organizations to enhance quality assurance in education.
• To establish teacher training and institutional audits for quality assurance in international education delivery.

3. Marketing, Promotion & Stakeholder Engagement:

• To develop and execute targeted advertising campaigns to enhance brand visibility and promote the initiatives of international education boards.
• To establish dedicated outreach programs for schools, educators, and parents to raise awareness about international curricula and certifications.
• To create a professional development network for teachers to enhance their expertise in delivering international programs.
• To engage in corporate partnerships, education foundations, and government programs to drive funding, scholarships, and accessibility for international education in underserved regions.

4. Strategic Partnerships & Expansion:

• To engage in strategic partnerships with government agencies, educational institutions, and private sector organizations to maximize outreach and impact.
• To establish regional support centers across India for seamless administration of international education programs.
• To create global alliances with international universities, accreditation bodies, and research institutions for continuous improvement and recognition of certification programs.

5. Operations, Administration & Data Security:

• To efficiently manage and oversee operational processes related to international educational certification programs, ensuring compliance with regulatory and industry standards.

6. Technology & Digital Transformation:

• To adopt GDPR and Indian data privacy frameworks for robust protection of sensitive student and institutional data.
• To develop online platforms for seamless application, verification, and issuance of international certificates.
• To improve service delivery through data-driven insights and customer feedback.

7. Sustainability & Future Growth:

• To expand service offerings to cater to evolving market needs in international education.
• To establish long-term collaborations with stakeholders to strengthen business sustainability and contribute to corporate social responsibility initiatives aligned with the board’s mission.
• To integrate sustainability-focused education programs, encouraging schools to adopt global best practices in environmental and social responsibility.

8. School Development & Educational Services:

• To own, establish, acquire, run, operate, manage, maintain, develop, promote, administer, and advertise fully equipped schools, play schools, colleges, educational institutes, and universities.
• To establish and operate coaching institutes, study centers, and oral coaching classes that provide professional, technical, vocational, or higher education.
• To support schools with the development of student well-being programs, leadership training, and international teaching standards.
• To develop and implement teacher leadership programs that equip educators with the skills to drive innovation and international best practices in classrooms.

9. Research, Publications & Product Creation:

• To conduct research in the field of education, pedagogy, and curriculum innovation to enhance the quality of teaching and learning.
• To develop and publish academic materials, whitepapers, and educational research that contribute to global knowledge sharing.
• To create multimedia content, including films, documentaries, and digital learning tools, that foster engagement and innovation in education.
• To invest in and develop EdTech solutions, AI-driven learning models, and future-ready educational methodologies to advance student success and institutional growth.
• To collaborate with leading global think tanks, universities, and research organizations to drive educational excellence through data-driven insights and policy recommendations.
• To develop and patent innovative educational tools, frameworks, and AI-driven assessment models that enhance learning outcomes.
• To build an international network of educators, researchers, and policymakers to conduct

Job Description:

• Experience in Core Java, Spring Boot.

• Experience in microservices.

• Extensive experience in developing enterprise-scale systems for global organization. Should possess good architectural knowledge and be aware of enterprise application design patterns.

• Should be able to analyze, design, develop and test complex, low-latency client-facing applications.

• Good development experience with RDBMS in SQL Server, Postgres, Oracle or DB2

• Good knowledge of multi-threading

• Basic working knowledge of Unix/Linux

• Excellent problem solving and coding skills in Java

• Strong interpersonal, communication and analytical skills.

• Should be able to express their design ideas and thoughts. 

Minimum 6-8 years experience in software sales
Experience working for the US market
Proven track record for reaching revenue targets, negotiating contracts, building client relationships, account management and lead generation capabilities.
You must have the experience of managing an annual sales quota of $1M or more.
Outstanding presentation, communication and negotiation skills.
Experience selling digital solutions to multiple industry verticals is a plus.
Experience working with a mid sized systems integrator would be a plus
MBA/PGDBM with relevant experience

Job Responsibility:

* Coordinate with CSMs to complete Pilot sales tracker, QBR Decks, End of pilot Decks

*Monitor Daily Sales volume and alert CSMs of Locations with Low volume counts

*Collaborate with other teammates to extract data figures, data entry (Google Sheets & Google Slides), and monitor key performance indicators (KPIs) to determine business initiatives’ success

*Helping in Minor Integration Changes

*Helping with Tickets and giving support when required

* Basic product knowledge of the software to assist with non-client facing action items 

* Good communication skill preferred           

We seek to hire skilled Magento Developers who can add value to our hustling team.

Responsibilities:

Specializes in backend development.

Certified Magento developers will be prefered.

Strong PHP, MYSQL, OOPS, Javascript and RDBMS concept.

Experience in development, customization and integration on Magento 2.x

Developed & managed e-commerce websites using Magento Enterprise/community.

Should have strong knowledge of MVC architecture.

Eav Concepts must be clear.

Good Knowledge of UI components and knockout js.

Well aware of magento directory structure and purpose of each directory.

Should have good Communication skills.

Should have technical bent of mind

Should have problem solving, prioritizing tasks, multi-tasking abilities

Should be able to understand and handle tasks independently.

Ability to work to deadlines & as a team member.

Should be aware of current Magento coding guidelines.

Working knowledge of GIT

Must have knowledge of working on magento theme and its structure

Must be aware of magento code flow and magento core modules.

Should have have knowledge Rest api and graphQl

Experience in React js (Pwa Studio) will be prefered.

• Minimum of 3 years of Microsoft Technologies stack (ASP.Net, MVC, WEB API) having web development and UI development experience (frontend and backend).
• Proficient understanding of Single Page Application architecture and frameworks
• Must have exposure to any Relational DB (MSSQL, MYSQL).
• Strong understanding of data structure, SOLID Principles and problem solving skills.
• Strong understanding of Design Patterns for Real world problems.
• Conceptual knowledge of multi-threaded programming and performance monitoring tools.
• Experience in working on trending technologies, .Net Core, Node JS, NoSQL Databases.
• Experience in Micro-services architecture & Micro front end applications
• Experience with Unit Testing framework.
• Proficient understanding of Web UI test methodologies, frameworks and tools, such as BDD, Selenium.
• Proficient understanding of web markup, protocol and client-side scripting technologies in general, including HTML5, CSS3, JavaScript, AJAX, JSON, JQuery, REST API, Angular.
• Must possess strong attention to details, high aesthetical taste, and ability to apply user-centric design approach to produce a delightful and highly usable UI/UX.
• Additional Knowledge/experience Is a Plus
• Experience with automated deployment and associated technologies (helm/yaml/ansible/docker)
• Familiarity with code versioning tools
• Experience in Security Domain or Security Tools for Application Validation/Scanning will be a plus.
• Ability to effectively communicate design, specification, test and implementation details.
• Occasional flexibility to work outside of normal business hours to collaborate with remote teams.
• Proven tracks on the ability to work independently on assigned tasks.
• Excellent analytical and multitasking skills and ability to perform well in a fast-paced environment.

Key Skills:

.NET Core, .NET MVC, .NET , Windows services, Websockets , Client server , REST API, Angular JS , Angular 8+ , dockers , micro services

• Configure IDOC settings relate to segment, IDOC type, message type, partner profile, port, RFC connection etc.
• Develop Java class for AES symmetric decryption and decompression of web service.
• Configure the EDI process to enable client to exchange documents with the business partners.
• Develop a program to update credit card details from a FTP file in FI/CO.
• Modify the above LSMW to accumulate quantity for the same records and post as one record.
• Develop a BDC for FICO to calculate and update full payment, partial payment and pending.
• Develop the data migration programs for vendor master and customer master upload from legacy system using LSMW.
• Embed the e-mail body content of customer in auto response e-mail generate by CRM system to the customer.
• Act on programs for credit card encryption/decryption to update and settlement in contract and billing in SD and FI/CO.
• Create report which will take data from SRM system against valid PO numbers and perform the calculations in ECC system.
• Configure asset module (fix assets), including asset classes, integration with purchasing, and assets under construction.
• Create picking list using message type PICKSD and corresponding IDOC type SDPIODO1 is used for sending information to warehouse management system.
• Develop a custom workflow for employee simplify performance management reviews and identification of top performers.
• Perform requirement gathering and technical feasibility over client expectation and defining development guidelines for ABAP team.
• Create technical specification for all the objects like workflow specification and report specifications base on the functional specification.