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Process Associate

Aboobakar Siddiq's profile picture
Posted by Aboobakar Siddiq
1 - 5 yrs
Best in industry
Bengaluru (Bangalore)
Skills
Customer Support
Help desk management
Customer Service

Responsibilities

  • Receive calls, emails, trip feedback, and send an initial response within the SLA’s.
  • Document all information according to standard operating procedures
  • Categorize the request/Label it according to SOP (Type and Criticality)
  • Identify the RCA (Root cause analysis) and the action items and document it in the internal note. This will help in breaking the issue into smaller parts and understand the cause for it. Guidelines for identification of RCA are present in the SOP
  • Follow up with the owner with the result of RCA to identify the action items.
  • Respond back to the employee with the best possible solution.
  • Monitor the resolution for a day (if required) and then close the ticket. 
  • Quality check for every call will be done on a real time basis.

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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Moveinsync Technology Solutions

Founded :
2009
Type :
Services
Size :
5000+
Stage :
Profitable

About

Founded in 2009 with the idea of bringing technology in the mix for the employee commute space, MoveInSync today is the largest employee transport solution in India. By working continuously on our core values, we have evolved into a company whose track record in terms of safety, reliability, and efficiency remains unmatched.We constantly strive to optimize the whole system and we focus relentlessly on both proactive and reactive safety features. By focusing on technology as well as employees, we have managed to strike the balance between both cost savings and smooth effortless commute for the employee.
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Rupesh Kumar
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Sanjeet Kathuria

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Shubham Vishwakarma

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