
Responsibilities
- Receive calls, emails, trip feedback, and send an initial response within the SLA’s.
- Document all information according to standard operating procedures
- Categorize the request/Label it according to SOP (Type and Criticality)
- Identify the RCA (Root cause analysis) and the action items and document it in the internal note. This will help in breaking the issue into smaller parts and understand the cause for it. Guidelines for identification of RCA are present in the SOP
- Follow up with the owner with the result of RCA to identify the action items.
- Respond back to the employee with the best possible solution.
- Monitor the resolution for a day (if required) and then close the ticket.
- Quality check for every call will be done on a real time basis.

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Candidate must have Experience with Language React, Angular,MobX, and SCSS .
Candidate should have Hands-on experience working with RDBMS
Candidate should have developed from scratch.
Candidate should be more stronger in Angular.
Candidate from service based companies will be preferred.
Key Account Management (preferably in D2C, SaaS, or Growth Marketing)
Client Relationship Management
Data-driven problem solving & storytelling
Funnel Optimization / CRO knowledge
Revenue Retention & Upselling Strategy
Proficiency with analytics tools (Google Analytics, Hotjar, VWO, etc.)
Excellent communication and negotiation skills
Strong cross-functional collaboration with design & tech teams

Job Title: Founding Engineer / Senior Full Stack Developer (Electron + AI Platform)
Location: Mumbai
Type: Full-time
Compensation: ₹17–20 LPA + 0.4% Equity (ESOP Pool)
Role Overview
We’re hiring a Founding Engineer / Senior Full Stack Developer to help us build an advanced desktop application designed for secure, intelligent, and autonomous workflows. You’ll be one of the first engineering hires and play a critical role in owning the entire product engineering stack—from interface to system orchestration.
This is a high-ownership role for someone who thrives in early-stage environments, enjoys building performance-focused desktop systems, and wants to work at the cutting edge of AI-enabled automation.
What You’ll Work On
- Architect and build a high-performance Electron-based desktop application
- Develop intelligent frontend workflows using React 18, TailwindCSS, and TypeScript
- Build scalable backend services in Node.js 20 with support for secure tool orchestration
- Integrate with external systems like CLI tools, terminal processes, file systems, and MCP-like interfaces
- Build efficient local storage, memory, and prompt-pipeline management systems
- Work on token and session lifecycle, agent command execution, and sandboxed operations
- Ship cross-platform (Windows & macOS) builds using Electron and Vite pipelines
Tech Stack
You should already be comfortable with most of the following:
- Frontend: React 18, Tailwind CSS, TypeScript, Vite
- Backend: Node.js 20, Express.js, CLI process spawning, OS-level scripting
- Desktop: Electron 25, IPC communication, Electron Forge/Builder, native packaging
- AI/Agent Integration: REST APIs to LLMs (Claude, GPT, etc.), prompt engineering, token/tokenizer management
- System-Level: File system manipulation, workspace persistence, multi-threaded job handling
- Tool Control & Integration: Interfacing with command-line tools (MCP-like integrations), automated I/O
- Other: GitHub Actions, secure storage, error logging, telemetry pipelines
What We’re Looking For
- 4+ years of full stack development experience with real-world Electron app delivery
- Strong proficiency in JavaScript/TypeScript (ES6+), including bundling and module systems
- Production-level experience with React and managing state in large apps
- Deep understanding of backend architecture, async task management, and secure file handling
- Ability to work independently in a fast-paced early-stage environment
- Comfortable with cross-platform builds (Windows & macOS)
- Bonus: Experience with embedded AI assistants, autonomous agent frameworks, or toolchain orchestration
What We Offer
- Competitive salary: ₹17–20 LPA
- 0.4% equity via ESOP pool (with early joining incentives)
- High autonomy and strategic influence—work as a true co-creator
- Remote-friendly and async collaboration culture
- Opportunity to build a developer-first product from scratch with real AI depth
- Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle.
- Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
- Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
- Prepares and installs solutions by determining and designing system specifications, standards, and programming.
- Improves operations by conducting systems analysis and recommending changes in policies and procedures.
- Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
- Protects operations by keeping information confidential.
- Provides information by collecting, analyzing, and summarizing development and service issues.
- Accomplishes engineering and organization mission by completing related results as needed.
- Supports and develops software engineers by providing advice, coaching, and educational opportunities.
ob Description:
- Cold Calling.
- Pitching to the channel partners for the site visit.
- Maintaining the database of the channel partners regularly.
Key Skills:
- Good verbal communication skills in English and Hindi.
- Computer Literate.
IndiaMART is India's largest online B2B marketplace, connecting buyers with sellers. Over last 25 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, 'Bada Aasaan Hai,' appropriately depicts our approach. With 76 million product offerings and 6.7 million responsive supplier base, we provides ease and convenience to our 138 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike.
What the Role involves :
Position holder will be an individual contributor
Build and manage productive, professional relationships with clients using telephonic and/or video conversations
Ensure clients are using and deriving benefit from IndiaMART
Ensure products/services in client’s e-catalog are accurately defined Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets
Systematic follow-up and time-bound closures
Prompt resolution of complaints
Daily 10-15 meaningful telephone/video calls with clients
Neptune Ubicom Pvt. Ltd. is looking for passionate and talented Java Developers to be a part of our engineering team. We are hiring for Java Developer inspiring to develop into Full-Stack Developer. If you love building high quality, user-friendly web-applications, then you have our attention!
Your day with us!
As a Java Developer, you will design, create and analyse solutions to various project tasks daily. Your day involves brainstorming and knowledge sharing amongst your teammates. You learn and develop your skills by creating unique solutions daily.
Here are a few of your responsibilities?
End to End Software Design which will involve work on Database, working on Back-end and Front-end, documentation, and testing.
- You will be a part of a functional Java developing team
- You will be assigned a project based on your choice and skill set
- You will get the opportunity to work on a complete product development cycle
- You will be involved in the daily scrum and functional discussion meetings with your German counterparts
- You will be thoroughly guided and supported to develop your technical skillset.
Technologies you get to use:
- Java+Spring (Back-end)
- TypeScript+Angular (Front-end)
- Git, Jira, Confluence, Maven, etc.
- And many more tools that you'll learn on the job!
What makes you a good fit?
- You have a minimum of 2 years of hands-on experience as a Java Developer.
- You are someone who wants to explore new horizons for their career and develop into a Full Stack role.
- You possess a Bachelor’s Degree in Engineering with specialisation in CS/IT or equivalent
- You have excellent knowledge of Java
- You have great programming skills
- You have demonstrated a passion for coding through various projects, challenges or extra-curricular activities. Having a programmer portfolio is a major plus
- You have the potential to develop a keen understanding of our culture. And to imbibe it, and be the ambassador of our culture.
Why should you join us?
- Embark on an exciting journey with us!
- Enjoy being part of a great team of engineers, creating innovative new products
- Learn and acquire knowledge of different technologies
- Participate or/and take a lead on various stages of the on-going projects
- Develop your interpersonal skills every day with new challenges
- We do not believe in the crisp cotton shirt is the only productive work attire. Here at NUPL, you dress smart and decent and we will be good to go
- We follow a strict '5 Day' work week policy. Those weekends are for family, friends, and relaxation
- We offer a competitive leave package, a work from home facility, and a flexible work hour policy to help you attain a great work-life balance
- We offer an environment where you can make suggestions and develop your ideas with the team. In a flat hierarchy, you will have your ideas and opinions heard
- We all know how hard it is to focus on work when craving for food, we have an in house open pantry just for this!
- We offer various opportunities to widen your horizon of knowledge and skills. We also offer support for various courses and certifications
- We provide a competitive benefits package.
Interested to know more about us?
We are a multinational IT Company with our offices based in Germany and India. To know more about us and our work culture check out the link below:
https://www.linkedin.com/company/13597515" target="_blank">www.linkedin.com/neptune-ubi/
Joining: ASAP! ; )
Compensation: We offer a competitive package as per the industry standards. The final package is dependent on one’s performance during the recruitment process. We wish all the best for all the aspiring Full Stack Developers applying for this position!
Pioneered over the last 25 years by an eminent professor at Harvard Business School, this independent body effectively conducts indigenous research, offers academic and executive courses, extends advisory services to the Government and corporates as well as organises various events. It studies competitiveness of nations, regions and cities and generates suitable guidelines for business ventures and those in governance. It indeed offers unique and relevant solutions for socio-economic problems.
What you will do:
- Understanding the competitive landscape within each market
- Proposing research studies that will lead to impactful business decisions
- Developing and establishing a well-defined roadmap before starting a research project
- Working hand-in-hand with the business in understanding the various market, economic or such questions which are to be answered through relevant research
- Designing the research methodology and also identifying and locating relevant information related to the particular research
- Identifying various data sources, collecting and analyzing data relevant to the research topic and also supporting in report-writing
- Performing statistical and qualitative analysis of data related to markets and competitors
- Planning and implementing project research processes and methodologies
- Monitoring the project output, analyzing the final conclusion and utility of the same in line with the business needs
Desired Candidate Profile
What you need to have:
- Masters in Economics or Public Policy is a must
- Excellent communication skills and exceptional attention to details
- Ability to gather relevant data from various sources
- Strong problem-solving skills
- Strong quantitative and qualitative analysis skills







