Process Associate

Business Development Manager [Web Hosting]

The Business Development Manager will be responsible for identifying, nurturing, and closing new business opportunities within the server hosting and cloud infrastructure industry. This role will focus on building strong relationships with potential clients, understanding their needs, and aligning the company’s hosting services to meet these requirements. The BDM will also work to retain and grow existing customer accounts, ensuring high client satisfaction and identifying upsell opportunities.

Key Responsibilities:

1.Market Research & Analysis

• Conduct in-depth research to identify potential clients, market trends, and competitive landscape in the server hosting industry.
• Analyze customer needs and industry developments to align the company’s offerings with market demands.

2.Lead Generation & Sales Strategy

• Develop and implement strategies to identify new business opportunities, targeting businesses that need hosting solutions, data center services, and cloud infrastructure.
• Generate leads through networking, cold calling, and digital channels, and build a robust sales pipeline.

3.Client Relationship Management

• Develop and maintain strong relationships with new and existing clients, acting as the main point of contact for inquiries, service issues, and escalations.
• Work closely with clients to understand their technical and business needs, presenting customized solutions that align with their requirements.

4.Server Management industry Knowledge & Selling

• Gain a deep understanding of the company’s hosting solutions, including dedicated servers, VPS, cloud hosting, colocation, and managed services.
• Present technical features and benefits to prospective clients in a clear and understandable way, offering solutions that address their business challenges.

5.Proposal Development & Negotiation

• Prepare detailed proposals, pricing, and presentations, collaborating with the technical team when necessary to ensure the solution fits the client’s needs.
• Negotiate contract terms, close sales, and ensure that agreements meet company policies and standards.

6.Collaboration with Internal Teams

• Work with the technical, marketing, and customer support teams to ensure seamless service delivery and address any issues.
• Provide feedback to product and service teams based on customer needs and competitive analysis.

7.Performance Tracking & Reporting

• Track and report on sales activities, progress toward sales goals, and industry developments.
• Utilize CRM tools to manage sales pipeline, forecast sales, and analyze conversion metrics to inform strategies.

Key Qualifications:

• Education: Bachelor’s degree in business, IT, Marketing, or a related field.
• Experience: 3+ years of experience in business development or sales, preferably in the server hosting, cloud services, or IT solutions industry.
• Skills: Strong sales acumen, excellent communication skills, customer relationship management, negotiation, and an understanding of hosting technologies.
• Technical Knowledge: Familiarity with server hosting concepts, cloud computing, data centers, and IT infrastructure solutions is highly desirable.
• Proven Experience in Server Reselling and Management: Candidates should have substantial experience working with a server management company, with a strong focus on server reselling, support, and customer solutions.

Additional Skills:

• Ability to work independently and handle multiple tasks.
• Strong analytical skills to assess market trends and competitor strategies.
• Proven ability to meet and exceed sales targets.

   Customer Styling:

Assist customers in selecting outfits that align with their personal style, body type, and needs  

Offer suggestions on trends, colors, patterns, and accessories to create a cohesive look

2  Product Knowledge:

Maintain in-depth knowledge of the store's inventory, including new arrivals and current promotions  

  Be well-versed in fabrics, garment care, and styling options for different pieces  

3.    Visual Merchandising:

 Ensure the store's presentation aligns with current trends and seasonal themes  o      Work with the team to create visually appealing displays that attract and inspire customers  

4.    Customer Relationship Management:

 Build lasting relationships with customers, understanding their style preferences for future recommendations  

  Follow up with regulars on upcoming launches or promotions that may interest them  

5.    Sales Goals:

 Drive sales by creating a seamless shopping experience and encouraging addons or complete looks  

     Meet personal and store sales targets by promoting items effectively  

Job Title: Node.js / AI Engineer

Department: Technology

Location: Remote

Company: Mercer Talent Enterprise

Company Overview:Mercer Talent Enterprise is a leading provider of talent management solutions, dedicated to helping organizations optimize their workforce. We foster a collaborative and innovative work environment where our team members can thrive and contribute to our mission of enhancing talent strategies for our clients.

Position Overview:We are looking for a skilled Node.js / AI Engineer to join our Lighthouse Tech Team. This role is focused on application development, where you will be responsible for designing, developing, and deploying intelligent, AI-powered applications. You will leverage your expertise in Node.js and modern AI technologies to build sophisticated systems that feature Large Language Models (LLMs), AI Agents, and Retrieval-Augmented Generation (RAG) pipelines.

Key Responsibilities:

• Develop and maintain robust and scalable backend services and APIs using Node.js.
• Design, build, and integrate AI-powered features into our core applications.
• Implement and optimize Retrieval-Augmented Generation (RAG) systems to ensure accurate and context-aware responses.
• Develop and orchestrate autonomous AI agents to automate complex tasks and workflows.
• Work with third-party LLM APIs (like OpenAI, Anthropic, etc.) and open-source models, fine-tuning and adapting them for specific use cases.
• Collaborate with product managers and developers to define application requirements and deliver high-quality, AI-driven solutions.
• Ensure the performance, quality, and responsiveness of AI-powered applications.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of professional experience in backend application development with a strong focus on Node.js.
• 2+ years of hands-on experience in AI-related development, including building applications that integrate with Large Language Models (LLMs).
• Demonstrable experience developing AI agents and implementing RAG patterns.
• Familiarity with AI/ML frameworks and libraries relevant to application development (e.g., LangChain, LlamaIndex).
• Experience with vector databases (e.g., Pinecone, Chroma, Weaviate) is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and teamwork abilities.

Benefits:

• Competitive salary and performance-based bonuses.
• Professional development opportunities.

Job Description:

Position: Python Technical Architect

Major Responsibilities:

●           Develop and customize solutions, including workflows, Workviews, and application integrations.

●           Integrate with other enterprise applications and systems.

●           Perform system upgrades and migrations to ensure optimal performance.

●           Troubleshoot and resolve issues related to applications and workflows using Diagnostic console.

●           Ensure data integrity and security within the system.

●           Maintain documentation for system configurations, workflows, and processes.

●           Stay updated on best practices, new features and industry trends.

●           Hands-on in Waterfall & Agile Scrum methodology.

●           Working on software issues and specifications and performing Design/Code Review(s).

●           Engaging in the assignment of work to the development team resources, ensuring effective transition of knowledge, design assumptions and development expectations.

●           Ability to mentor developers and lead cross-functional technical teams.

●           Collaborate with stakeholders to gather requirements and translate them into technical specifications for effective workflow/Workview design.

●           Assist in the training of end-users and provide support as needed

●           Contributing to the organizational values by actively working with agile development teams, methodologies, and toolsets.

●           Driving concise, structured, and effective communication with peers and clients.

Key Capabilities and Competencies Knowledge

●           Proven experience as a Software Architect or Technical Project Manager with architectural responsibilities.

●           Strong proficiency in Python and relevant frameworks (Django, Flask, FastAPI).

●           Strong understanding of software development lifecycle (SDLC), agile methodologies (Scrum, Kanban) and DevOps practices.

●           Expertise in Azure cloud ecosystem and architecture design patterns.

●           Familiarity with Azure DevOps, CI/CD pipelines, monitoring and logging.

●           Experience with RESTful APIs, microservices architecture and asynchronous processing.

●           Deep understanding of insurance domain processes such as claims management, policy administration etc.

●           Experience in database design and data modelling with SQL(MySQL) and NoSQL(Azure Cosmos DB).

●           Knowledge of security best practices including data encryption, API security and compliance standards.

●           Knowledge of SAST and DAST security tools is a plus.

●           Strong documentation skill for articulating architecture decisions and technical concepts to stakeholders.

●           Experience with system integration using middleware or web services.

●           Server Load Balancing, Planning, configuration, maintenance and administration of the Server Systems.

●           Experience with developing reusable assets such as prototypes, solution designs, documentation and other materials that contribute to department efficiency.

●           Highly cognizant of the DevOps approach like ensuring basic security measures.

●           Technical writing skills, strong networking, and communication style with the ability to formulate professional emails, presentations, and documents.

●           Passion for technology trends in the insurance industry and emerging technology space.

Qualification and Experience

●           Recognized with a Bachelor’s degree in Computer Science, Information Technology, or equivalent.

●           Work experience - Overall experience 10-12 years

●           Recognizable domain knowledge and awareness of basic insurance and regulatory frameworks.

●           Previous experience working in the insurance industry (AINS Certification is a plus).

Job Details

Job Location - Mumbai

Experience Required - 3-5 years

Package Offered - Rs.6,00,000/- to Rs.10,00,000/- per annum

Digital Marketing Manager

Responsibilities

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media, and display advertising campaigns
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Requirements

• BS/MS degree in marketing or a related field
• Proven working experience in digital marketing
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
• Experience in optimizing landing pages and user funnels
• Solid knowledge of website analytics tools (e.g., Google Analytics, etc.)
• Experience in setting up and optimizing Google Adwords campaigns
• Strong analytical skills and data-driven thinking
• Up-to-date with the latest trends and best practices in online marketing and measurement

• Solid experience in RoR, Golang, NodeJS or Python. Good to have exposure to ML.
• Should have experience in cloud computing
• Has an ability to quickly learn and contribute in multiple codebase
• Overcomes roadblocks and requires minimal oversight
• Takes initiatives to fix issues/tech debts before assigned to him/her
• Able to deep dive into codebase and advise QA of possible regression impact
• Communicates tech decisions through design docs and tech talks
• Has delivered projects with end-to-end accountability
• Keeps track of industry trends and introduces right tech/tools for a given job
• Excellent understanding of software engineering practices, Design Patterns, Data Structures, Algorithms

About KAFQA

At Kafqa, we are building an online global performing arts academy. For our students, we offer live classes conducted by experienced & expert artists. For our artists, we offer a bouquet of opportunities to monetize their skills including being an instructor at Kafqa. Our mission is to serve artists in their journey from their first steps in the art to success on the largest stages in the world.

Role

The role is a unique opportunity to be a part of the core team at KAFQA. The responsibilities of the role are per the below:

·         Understand the needs of employees across different segments across their lifecycle (discovery of Kafqa opportunities, application experience, interview experience, decision experience, onboarding, settling down, scaling with the organization, attrition & separation) & design best in class experiences always thinking technology first

·         Understand the needs of instructors separately and design best in class experiences for them in partnership with head of departments and other teams.

·         Meet compliances mandated by central & state governments.  

The role is based in Bangalore, India and reports directly to the Founder, CEO of KAFQA.

Experience, Qualifications & Person Type

The ideal candidate is someone who –

·         Has 5+ years of experience preferably in a HR role

·         Thinks first principle to re-imagine experiences for employees & challenge status                quo

·         Thinks technology first

·         Is comfortable prioritizing

·         Is creative and can innovate

·         Interested in the performing arts & preferably is a performer themselves

·         Is willing to fulfil all responsibilities above & go beyond as needed

·         Is a self-starter, operates with autonomy & can deal with ambiguity while being                    innovative & frugal