
Responsibilities
- Receive calls, emails, trip feedback, and send an initial response within the SLA’s.
- Document all information according to standard operating procedures
- Categorize the request/Label it according to SOP (Type and Criticality)
- Identify the RCA (Root cause analysis) and the action items and document it in the internal note. This will help in breaking the issue into smaller parts and understand the cause for it. Guidelines for identification of RCA are present in the SOP
- Follow up with the owner with the result of RCA to identify the action items.
- Respond back to the employee with the best possible solution.
- Monitor the resolution for a day (if required) and then close the ticket.
- Quality check for every call will be done on a real time basis.

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The Opportunity At Certa, we are building the AI-native Operating System for global enterprise relationships. We have the clients (Fortune 100/500) and the robust backend technology. Now, under the guidance of our new Head of Design, we are elevating our experience to match the best consumer products in the world. We are looking for our First Design Engineer. You are the "missing link" between our pragmatic engineering requirements and our ambitious design vision. You won't just implement tickets; you will define how our product feels.
The Role This is not a standard Frontend Engineer role, nor is it a Product Designer role. This role is equal parts: Craft-focused Frontend Engineering: You write production-grade code, but you obsess over the details that others miss. Systems Thinking: You don't just build components; you build the architecture (Design System) that allows the rest of the team to build beautiful UI faster. Figma-to-Code Mastery: You bridge the gap between static Figma files and dynamic browser realities, moving fluidly between design and implementation.
What You Will Do
- Architect the Design System & UI Patterns Take ownership of our internal design system. You will treat it as an internal product, creating a type-safe, accessible, and composable library in React & TypeScript. Manage the tokens, components, patterns, documentation, and governance required to scale design across a remote engineering team. Bridge the gap between Figma Variables/Tokens and code, ensuring a single source of truth for our visual language.
- Make AI-Native UX Feel Trustworthy & Human Implement interaction patterns specifically for AI workflows: streaming states, progressive disclosure, and optimistic UI. Build for "explainability" and human-in-the-loop controls, ensuring users trust the system even when it automates complex tasks. Make complexity feel simple—especially when the system is performing sophisticated "smart" operations in the background.
- Maximize Output with AI-Assisted Tooling Hyper-automate the mundane: Use AI coding assistants (Cursor, Copilot, etc.) to handle boilerplate and scaffolding, allowing you to spend 80% of your time on the 20% of the "feel" and "craft." Build tooling and guardrails (linting rules, visual checks, component playground workflows) that help the team ship high-fidelity UI consistently.
- Bridge Design & Code (Figma-First) Live in Figma: You are expected to be as comfortable in Figma as you are in VS Code. You’ll tweak layouts, design missing states, and refine prototypes yourself. Push performance beyond just metrics: focus on rendering, bundle size, perceived speed, and interaction responsiveness. Raise the bar on accessibility and cross-browser behavior, ensuring the product is usable by everyone.
Must Haves
- Expert Figma Skills: This is a primary requirement. You should be fluent in auto-layout, components, variables, and prototyping. You view Figma as a design environment and a technical spec.
- AI-Assisted Workflow: You are a "power user" of AI tools (Cursor, Copilot, v0, etc.). You know how to leverage AI to move faster without sacrificing the quality of the final output.
- Strong Frontend Foundation: Deep expertise in React + TypeScript with a track record of shipping complex, data-heavy UIs in production.
- Demonstrated UI Craft: A portfolio showing obsession with spacing, typography, interaction detail, and motion. You likely have a "Folder of Inspiration" from the best apps in the world.
- Design System Experience: Strong experience building and maintaining a design system: tokens, components, patterns, and documentation.
- Accessibility Expertise: You build keyboard-first UX, understand screen reader behavior, and enforce correct ARIA usage by default.
- Modern Tooling: Experience with Vite and modern frontend tooling; comfortable setting up and customizing JS tooling/build systems.
Why You? (The "Craft" Factor)
- You are inspired by the design-engineering cultures of companies like Linear, Vercel, Family, or Arc (The Browser Company).
- You get annoyed when a modal closes without an exit animation.
- You understand that latency is a UX problem, and you use optimistic UI updates to make the app feel instant.
- You believe enterprise software doesn't have to look like a spreadsheet from 2005—it should feel as fluid as the best consumer apps.
- You are an "AI-augmented" engineer who uses modern tools to do the work of three people while maintaining the taste of an artisan.
We are seeking an experienced SEO Executive to join our team. The ideal candidate should have a minimum of 1-3 years of experience in SEO and must possess expertise in ecommerce SEO. As an SEO Executive, you will be responsible for analyzing, reviewing, and implementing changes to our websites to ensure they are optimized for search engines.
Responsibilities:
- Conduct keyword research and analysis, and create content strategies based on the analysis.
- Optimize website content and structure for search engines.
- Work with developers to implement on-page SEO changes.
- Conduct regular audits of our websites and identify areas for improvement.
- Monitor and analyze website traffic, rankings, and other metrics to identify opportunities for improvement.
- Keep up-to-date with the latest trends and best practices in SEO and ecommerce.
- Provide SEO guidance and recommendations to other departments, including marketing and development teams.
Requirements:
- A minimum of 2-3 years of experience in SEO.
- Must have knowledge and experience in ecommerce SEO.
- Strong understanding of on-page and off-page SEO.
- Experience with website analytics tools, such as Google Analytics.
- Excellent written and verbal communication skills.
- Ability to work independently and in a team environment.
- Detail-oriented and able to prioritize tasks effectively.
Job Description: AutoCAD Draftsman
Position Overview:
We are seeking a skilled AutoCAD Draftsman with a minimum of 2 years of professional experience to join our team. The ideal candidate will have proficiency in AutoCAD software and a strong understanding of drafting principles. The AutoCAD Draftsman will be responsible for creating detailed technical drawings and plans based on specifications provided by architects, engineers, or designers.
Responsibilities:
1) Utilize AutoCAD software to create accurate and detailed technical drawings, plans, and blueprints.
2) Interpret sketches, drawings, and specifications provided by architects, engineers, or designers.
3) Collaborate with architects, engineers, and other team members to understand project requirements and objectives.
4) Prepare drawings and plans according to project specifications, ensuring adherence to industry standards and regulations.
5) Review drawings for accuracy, completeness, and compliance with design standards and specifications.
6) Make necessary revisions to drawings based on feedback from team members or clients.
7) Maintain organized files and documentation of all drawings and plans.
8) Assist in the preparation of project estimates and material lists as needed.
9) Stay updated on advancements in AutoCAD software and drafting techniques.
Qualifications:
* Minimum of 2 years of professional experience as an AutoCAD Draftsman.
*Proficiency in AutoCAD software and other drafting tools.
*Strong understanding of drafting principles, techniques, and standards.
*Excellent attention to detail and accuracy.
*Ability to interpret technical drawings, sketches, and specifications.
*Good communication and collaboration skills.
*Ability to work effectively both independently and as part of a team.
*Time management skills and ability to prioritize tasks effectively.
*Knowledge of building codes, regulations, and industry standards.
*Bachelor's degree or diploma in drafting, engineering, architecture, or related field preferred.
Additional Information:
This is a full-time position based in Bangalore.
Competitive salary and benefits package offered.
Opportunities for professional development and advancement within the company.
We are looking for Flutter Developers responsible for developing cross-platform mobile
applications.
Work Details:
● Building modern and cross platform mobile applications using Flutter.
● Collaborating with the Planning and Design teams to bring ideas to life.
● Performing app profiling and improving performance.
● Improving code quality through code reviews.
● Developing new features, maintaining code, and fixing/debugging issues.
You need to have:
● One or more published Flutter apps on the App Store / Play Store.
● Good understanding of Flutter and Dart.
● Beginner to intermediate level knowledge of Java, Kotlin or Swift.
● Good understanding of code versioning tools such as Git etc.
● Willingness to learn about new technologies and trends in mobile.
● Familiarity with cloud message APIs and push notifications.
● Working knowledge of Reactive programming is a plus.
● Working knowledge of the general mobile landscape, architectures, trends, and emerging
technologies.
● Bachelor’s degree in Computer Science or related field, or equivalent professional
experience.
● Experience working with agile teams and making rapid decisions in a dynamic and
disruptive environment.
● Strong communication skills.
Benefits:
● Working with the latest technologies in an early-stage product startup, with plenty of
opportunities to learn
● You will work directly under the mentorship of other senior designers/developers and the
startup's founders.
Minimum 2 years of web and mobile product design experience.
Proficiency in Design Thinking, User Research, and creating case studies.
Strong communication, teamwork, and proficiency in design tools (Figma, Adobe XD, Sketch).
Thorough understanding of user-centered design principles and front-end technologies impacting UI/UX.
We are seeking a creative and dynamic Content Writer with expertise in social media content creation and script writing for reels. As a key member of our marketing team, you will be responsible for developing engaging and shareable content across various social media platforms, with a focus on short-form video content like reels. Your ability to craft compelling narratives and communicate effectively through written and visual mediums will be crucial in driving brand awareness and engagement.
Responsibilities:
- Write high-quality, original content for blogs, social media platforms, and other digital channels.
- Excellent written and verbal communication skills, with a strong command of the English language.
- Create scripts for short-form video content, specifically tailored for platforms like Instagram, Facebook, LinkedIn, Youtube
- Collaborate with the creative team, video producers, and designers to ensure seamless integration of scripts into visually appealing content.
- Stay updated on social media trends, algorithm changes, and emerging content formats to optimize strategy.
Bachelor’s degree in Computer Science,
Information Systems or related field and/or equivalent relevant experience Three years of progressively challenging experience working as a CC&B suite Senior Developer in solution architecture, project management, system design, development testing, implementation and support Advanced knowledge in CC&B Java, C2M, Oracle Database, CC&B data model and Oracle Utilities Application Framework Proficient in usingHibernateQuery Language, XAIIWSWeb Services, CCB Configuration Tools, web-based languages(e.g., HTML, XML, SOAP, JavaScript, etc.) and UNIX • Extensive experience with Oracle Utilities SDK and Eclipse 3.7 and with writing high performance, multi-threaded, critical java applications over large databases including Oracle 10g and Oracle 11g. Proficient working knowledge of SQL and relational database concepts and developing stored procedures in Oracle 10g and Oracle 11g Knowledge and understanding of software development life cycle and industry best practices Proficient in the use of MicrosoftOffice applications Experience should include multi-product implementations (CC&Bintegrations with MWM, MDM, WAM, CSS, etc). Must have experience with otherintegrationsinvolvingthe XAI IWS interfaces Must have in-depth knowledge of field order and field activities workflow, configuration and writing custom services Must have prior experience implementing (mobile workforce) any other third party workforce tool with CC&B Must have prior experience implementing CC&Bwith a customer portal
Salary ranges from 20 LPA onwards; negotiable based on experience
Mandatory Skills Required:
▪ ASP.NET & .NET Core, C#, NET 2.0 Web Services, OAuth 2.0 (JWT)
▪ Sitecore 9 and 10, Sitecore MVC, Sitecore JSS, Content Hub, Digital Asset Manager, Product Catalog Manager, Sitecore Experience Manager, Experience Platform, Customer Data Management
▪ Good working knowledge of CI/CD environments (preferably Azure DevOps), Git or similar confuration management software
Required Experience:
▪ Bachelor's degree in Computer Science or Computer Engineering from an accredited university
▪ 5+ years of relevant industry experience
▪ Must have worked with industry leading Content Management systems; certification in Sitecore is a must
▪ Strong fundamentals in Software Architecture & Software Engineering - OOP, RESTful architectures, Design Patterns, Data Structures, Algorithms
▪ Experience with RESTful API development, Open API specification ▪ Experience with Microservices Development; working on Docker, Kubernetes
▪ Experience analyzing and tuning application performance
Primary responsibilities include :
1. Leading a small team of software engineers and, also contributing individually to design, develop and test software for cloud, web and mobile
2. Design, develop, test and document quality software to user and functional requirements within specified timeframes and in accordance with CNHI coding standards
3. Design and implement complex real-time data visualization technologies
4. Generate rapid prototypes for feasibility testing
5. Generate all documentation relevant to software operation
6. Adhere to prescribed development systems, processes procedures and ensure efficient, effective,high quality delivery
7. Contribute to the improvement of development systems, processes, procedures
8. Contribute to growing team members, building a strong cohesive team; provide guidance, mentorship
9. Communicate effectively with all stakeholders
10. Perform tasks as specified by the Delivery Lead/Team Lead
Job Description :
Sr. Machine Learning Engineer will support our various business vertical teams with insights gained from analyzing company data. The ideal candidate is adept at using large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action. They must have strong experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, using/creating algorithms and creating/running simulations. They must have a proven ability to drive business results with their data-based insights. They must be comfortable working with a wide range of stakeholders and functional teams. The right candidate will have a passion for discovering solutions hidden in large data sets and working with stakeholders to improve business outcomes.
Accountabilities :
- Collaborate with product management and engineering departments to understand company needs and devise possible solutions
- Keep up-to-date with latest technology trends
- Communicate results and ideas to key decision makers
- Implement new statistical or other mathematical methodologies as needed for specific models or analysis
- Optimize joint development efforts through appropriate database use and project design
Skills & Requirements :
Technical Skills :
- Demonstrated skill in the use of one or more analytic software tools or languages (e.g., R, Python, Pyomo, Julia/Jump, Matlab, SAS,SQL)
- Demonstrated skill at data cleansing, data quality assessment, and using analytics for data assessment
- End-to-end system design: data analysis, feature engineering, technique selection & implementation, debugging, and maintenance in production.
- Profound understanding of skills like outlier handling, data imputation, bias, variance, cross validation etc.
- Demonstrated skill in modeling techniques, including but not limited to Predictive modeling, Supervised learning, Unsupervised learning, Machine Learning, Statistical Modeling, Natural language processing, Recommendation engines,
- Demonstrated skill in analytic prototyping, analytic scaling, and solutions integration
- Developing hypotheses and set up your own problem frameworks to test for the best solutions
- Knowledge of data visualization tools - ggplot, Dash, d3.js and Matplottlib (or any other data visualization like Tableau, Qlikview)
- Generating insights for a business context
Desirable :
- Experience with cloud technologies for building, deploying and delivering data science applications is desired (preferably in Microsoft Azure)
- Experience in Tensorflow, Keras, Theano, Text Mining is desirable but not mandatory
- Experience to work in Agile and DevOps processes.
Core Skills :
- Bachelor or master degree in information technology, computer science, business administration or a related discipline.
- Certified in Agile Product Owner / SCRUM master and/or other Agile techniques
Leadership Skills :
- Strong stakeholder management and influencing skills. Able to articulate a vision and build support for that vision in the wider team and organization.
- Ability to self-start and direct efforts based on high-level business objectives
- Strong collaboration and leadership skills with the ability to coach and develop teams to meet new challenges.
- Strong interpersonal, communication, facilitation and presentation skills.
- Work through complex interfaces across organizational and geographic boundaries
- Excellent analytical, planning and problem solving skills
Job Experience Requirements :
- Utilize an advanced knowledge level of the Data Science Toolbox to participate in the entire Data Science Project Life cycle and execute end-to-end Data Science project
- Work end-to-end on Data Science developments contributing to all aspects of the project life cycle
- Keep customers as focus of analysis insight and recommendation.
- Help define business objectives/customer needs by capturing the right requirements from the right customers.
- Can take defined problems and identify resolution paths and opportunities to solve them; which you validate by defining hypotheses and driving experiments
- Can identify unstructured problems and articulate opportunities to form new analytics project ideas
- Use and understand the key performance indicators (KPIs) and diagnostics to measure performance against business goals
- Compile integrate and analyze data from multiple sources to identify trends expose new opportunities and answer ongoing business questions
- Execute hypothesis-driven analysis to address business questions issues and opportunities
- Build validate and manage advanced models (e.g. explanatory predictive) using statistical and/or other analytical methods
- Are familiar working within Agile Project Management methodologies / structures
- Analyze results using statistical methods and work with senior team members to make recommendations to improve customer experience and business results
- Have the ability to conceptualize formulate prototype and implement algorithms to capture customer behavior and solve business problems
- Analyze results using statistical methods to make recommendations to improve customer experience and business results
- Obtains client information from online databases.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
- Skills and Qualifications:
- Verbal Communication, Phone Skills, Listening, Data Entry Skills, People Skills, Informing, Customer Focus, Customer Service, Attention to Detail, Professionalism, Multi-tasking













