
Responsibilities
- Receive calls, emails, trip feedback, and send an initial response within the SLA’s.
- Document all information according to standard operating procedures
- Categorize the request/Label it according to SOP (Type and Criticality)
- Identify the RCA (Root cause analysis) and the action items and document it in the internal note. This will help in breaking the issue into smaller parts and understand the cause for it. Guidelines for identification of RCA are present in the SOP
- Follow up with the owner with the result of RCA to identify the action items.
- Respond back to the employee with the best possible solution.
- Monitor the resolution for a day (if required) and then close the ticket.
- Quality check for every call will be done on a real time basis.

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What is the role?
You will be responsible for developing and designing front-end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties. You will be responsible for the functional/technical track of the project
Key Responsibilities
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Developing front end website architecture
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Designing user interactions on web pages
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Developing back end website applications
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Creating servers and databases for functionality
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Ensuring cross-platform optimization for mobile phones
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Ensuring responsiveness of applications
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Working alongside graphic designers for web design features
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Seeing through a project from conception to finished product
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Designing and developing APIs
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Meeting both technical and consumer needs
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Staying abreast of developments in web applications and programming languages
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
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Education - BE/MCA or equivalent
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Overall 4+ years of experience
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Agnostic/Polyglot with multiple tech stacks
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Worked on open source technologies – NodeJs, ReactJs, python, Mysql, No SQL, MongoDB, DynamoDB
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Good experience with Front-end technologies like Javascript frameworks, Reactjs, Angularjs
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Backend exposure – good knowledge of building API
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Worked on serverless technologies
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Efficient in building microservices in combining server & fronted
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Knowledge of cloud architecture
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Should have sound working experience with relational and columnar DB
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Should be innovative and communicative in approach
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Will be responsible for functional/technical track of a project
Whom will you work with?
You will work with a top-notch tech team, working closely with the architect and engineering head.

• 4 - 7 years of software development / consulting / support experience is required.
• Experience working with PHP, JavaScript, and jQuery
• Extremely fluent with HTML5/XHTML and CSS
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes to have consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Experience developing web solutions in Drupal and PHP implementations in a LAMP environment
• Ability to architect enterprise Drupal solutions including data, display, and information architecture
• Advanced site-building experience including deep familiarity with Drupal 7, 8, or 9 core and contributed
modules such as CTools, Views, and Panels
• Experience creating custom Drupal modules.
• Exp in one of the following languages (in no particular order): Java, Python, Scala would be plus.
• Exp in MySQL / Maria DB must.
• Experience with Drupal 8/9 migrations and migrating data (Nice to have)
• Experience building responsive websites using HTML/HTML5, CSS/CSS3, and JavaScript/jQuery
• Knowledge of PHP, PHP files and theme functions, and knowledge of the Drupal theme layer
• Through understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development,
Testing) and exposure to Agile or iterative SDLCs
Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.
Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis.
Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia. As catalysts, they facilitate education to transform and create a sustainable impact. They improve the quality, reach and delivery of education to the masses using pedagogy and technology. Their partnerships with the government, educational institutions, and international agencies ensure maximum reach and hence, impact.
As a Project Manager, you will be responsible for entirely managing and delivering the project.
What you will do:
- Managing the process of ensuring the timely completion of project deliverables
- Understanding stakeholder needs of the project and business
- Coordinating between different teams for program management within the company and customer
- Meetings and presentation with the customer on continuous project review
- Supporting and managing the existing Ed-Tech portfolio to grow and be more impactful through continuous strategic support
Desired Candidate Profile
What you need to have:- Strong experience and expertise with modern, cloud-based project-management software or platform or LMS based software
- Excellent communication, interpersonal, organizational and team-building skills
- Strong presentation and written/ oral communication skills
- Startup mentality
- Knowledge of business functions and understanding of business operations, strategies and objectives
- Experience in an Ed-Tech company or Education industry
- Certification in project management would be an added advantage
- Experience in driving/ supporting sales and marketing for products with revenue goals
profile: Customer Sales Executive
Exp: 1 to 2 yrs
Sal. Based on your interview
Qualification: Min 12th Max Graduate
Age 18 to 28

2) Must have good analytical and problem solving skills.
3) Good Knowledge of OOPS, PHP, MVC frameworks, NodeJs, Frontend Framework: ReactJs/AngularJS, GIT, MySql, NoSql/MongoDb, CSS, AJAX, HTML5.
4) Write error free code and follow coding standards. Able to perform Code Review job.
5) Work closely with QA person to assist in the testing process.
6) Perform R&D tasks if assigned and communicate with the Designer and UI team.
6) Build reusable code and libraries for future use.
7) Able to work closely with the team and meet the tight deadlines where necessary.
8) Strong Communication Skills.
- Experience with Word press
- Experts in HTML To Word press theming
- Plugin Creation and Management
- Able to develop the theme. Mastery of HTML, CSS, PHP and jQuery;
- Experience with object-oriented programming
- Experience with mobile platforms.
- Experience with the following technologies OOAD/OOPS (Object Oriented Programming) PHP 5, MySQL 5, any framework like Zend/Symfony/CakePHP, etc.
- Strong understanding and hands-on in HTML, DHTML, XML, CSS, JavaScript, JQuery/Prototype and AJAX.
- Very strong understanding of database technologies and SQL Optimization.
- A clear understanding of product development environment and methodologies.
- Experience in SVN/GIT Hub/Beanstalk
- Familiarity with web technology trends (Web 2.0) and the evolution of the Internet.
- Experience with Word press is mandatory, other CMS/framework experience will be an added advantage.
- Experience with Word Press Theme, Widgets, and Plugin customizing and developing new word press themes, Plugin modification/development, and widgets development.
- Expert knowledge in Word press installation, configuration, administration, security, and optimization.
- Desired Experience in customizing existing 3rd party themes, Plugin.

- Proficiency in Integration of various Azure resources (IaaS and PaaS - SQL DB , App Service , Application Insights , databricks , Storage accounts etc) to deliver an end to end automation.
- Thorough understanding of Continuous integration and continuous delivery using Azure DevOps/VSTS.
- Performing cost analysis of the Azure platform to identify where cost efficiencies could be had.
- Proficiency and thorough understanding of Azure RBAC model.
- Sound understanding of Azure Active directory and conditional access policies.
- Good grasp of Azure governance principles and hands-on experience in rolling out compliance and governance polices.
- Proficiency in developing infrastructure automation scripts in the form of ARM templates and Azure Power Shell scripts which can then be provided to application teams as consumables.
- Effective communication skills, both written and verbal for technical and non-technical audiences.
- Good working and hands on knowledge of Azure IaaS , Vnet , Subnets , Firewalls and NSG. Sound understanding of networking knowledge on DNA and Firewall security like Palo Alto.
- Experience working with Confluence, JIRA, Bitbucket, git, Jenkins, Sonar for collaboration and continuous integration.
- Experience with agile methods, along with having found their limitations and ways to overcome them.

- Education - BS or BA. English, Computer Science or Engineering
- Experience - 8+ years of experience in Technical Writing; developing software and hardware documentation for global customers.
- Tools
- Authoring/Editing/Publishing - MadCap Flare/MadCap Central (preferred) or experience in any one of the topic-based/DITA-based authoring tools such as Oxygen XML, XMetal, Framemaker (structured).
- Source/version control - Git/Gerrit, GitHub, or Bitbucket.
- Feature/Defect Management - Jira, Rally, or any industry-standard, agile project/defect management software.
- Collaboration and Process Management - Confluence, Wiki
- Domain - Familiarity with compute, cloud, storage, network, security, or virtualization technologies.
- Communication and writing - Excellent written and verbal communication skills in English.
QUALIFICATION :Any UG /PG Degree DESIGNATION : Business Development Executive Skill Set: Technical & Solution Sales & Marketing, Job Description: - Responsible for Cold Calling, requirement gathering, analyse, coordinate with technical team and customer. - Manage and Response for RFP's/RFI's/EOI's. - Create Proposals and Follow-ups till closure. - Candidate would be responsible for Leads generation, tracking, follow-up and Database management. - Collection of data for marketing activities from different sources like LinkedIn other online portals. - Strong in Analytical, Planning and Coordination. - Should be Energetic, Passionate and Positive Attitude. - Learning attitude is MUST. * Excellent in written and oral communication skills. - Sound Knowledge in MS-Office (Excel & Power Point). Preference: - Immediate Joiners - Candidates In & Around Tambaram Interview Process: 1. Functional Discussion 2. HR Preference: IMMEDIATE JOINERS. EXPERIENCE : 0 to 1 Year CATEGORY OF JOB : Sales & MarketingWALKIN DATE : 03Dec to 08Dec2018 WALKIN TIME : 10:30 A.M TO 4:30 P.M Note: * Refer your Friends for the same. * Candidates with relevant skillset and experience only will be entertained. * Candidates appeared for the interview within 3 months period of time is not eligible. * Preference - Candidates in and around Tambaram.

