
Responsibilities
- Receive calls, emails, trip feedback, and send an initial response within the SLA’s.
- Document all information according to standard operating procedures
- Categorize the request/Label it according to SOP (Type and Criticality)
- Identify the RCA (Root cause analysis) and the action items and document it in the internal note. This will help in breaking the issue into smaller parts and understand the cause for it. Guidelines for identification of RCA are present in the SOP
- Follow up with the owner with the result of RCA to identify the action items.
- Respond back to the employee with the best possible solution.
- Monitor the resolution for a day (if required) and then close the ticket.
- Quality check for every call will be done on a real time basis.

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Job Description: Pre-Sales Technical Consultant - Delhi TBU Pre-Sales
Location: Delhi ( Only Local Candidates to Apply)
Department: Presales (TBU)
Reports to: Technical Manager Presales
Job Type: Full-time
Experience Level: 1-3 years
About the Role
We are seeking a highly skilled and motivated Presales Technical Consultant with a strong background in Electronic Surveillance technologies, including CCTV, Access Control, Video Management Systems (VMS), ANPR, and other security solutions. You will play a key role inbridging the gap between customer needs and technical solutions by delivering customized proposals, technical demonstrations, and solution designs in collaboration with sales and engineering teams.
Key Responsibilities
• Solution Design and Customization:
o Technical presales professionals work with clients to understand their technical requirements and design solutions that fit their specific business needs. This may involve configuring and customizing products, integrating different technologies, and ensuring that the solution aligns with the client's infrastructure.
o They analyze client challenges and propose relevant products or services, often creating detailed technical presentations, demos, and proof of concepts (PoCs) that showcase how the solution will work in the client’s environment.
• Product Demonstrations:
o One of the core responsibilities is delivering live or recorded product
demonstrations. These demos illustrate the solution's features and capabilities, address technical queries, and demonstrate how the product can solve the client’s business challenges.
o Technical presales engineers often use real-world examples, simulations, or customized demos to ensure the potential customer can see how the solution will operate in their specific use case.
• Technical Consultation and Advisory:
o They act as technical advisors to customers throughout the sales process, answering in-depth technical questions, resolving concerns, and providing insights on how a product can integrate with the customer’s current systems.
o In complex environments, they may offer consulting services, such as
architectural design, capacity planning, and scalability assessments to
ensure the proposed solution is viable and effective for the client’s needs.
• Proof of Concept (PoC) Development:
o Technical presales often spearhead the creation of PoCs, which allow potential customers to test the solution in their own environment. This hands-on approach provides a direct opportunity for clients to verify the solution's functionality and ensure it meets their technical and business needs before making a purchasing decision.
o PoCs help mitigate risk and showcase the specific advantages of the product or solution being proposed.
• RFP/RFI Response:
o Technical presales engineers are often responsible for responding to Requests for Proposals (RFPs) and Requests for Information (RFIs) issued by clients. These documents typically outline the client’s technical and business requirements, and it is the presales engineer’s role to provide detailed technical responses, demonstrating how the proposed solution meets or exceeds these requirements.
o They collaborate with the sales and product teams to ensure responses are both technically accurate and commercially viable.
• Technical Documentation:
o Creating and maintaining technical documentation is a key part of the presales role. This can include solution architecture diagrams, technical
specifications, and proposal documents. These materials help provide clarity and detail about the proposed solution and how it will be implemented.
Required Skills & Qualifications
• Bachelor's degree in Electronics, IT, Telecommunications, or a related technical discipline.
• 1-3 years of experience in a presales or technical consulting role or a technical implementation specialist within the electronics industry surveillance or security industry.
• Solid understanding of:
o CCTV (Analog, IP-based systems)
o Access Control Systems
o Video Analytics / AI-based Surveillance
o VMS (e.g., Milestone, Genetec, Axis, etc.)
o Intrusion Detection & Perimeter Security
• Proficiency in Visio, and MS Office suite.
• Strong presentation and communication skills.
• Ability to translate technical features into customer benefits.
• Experience with tenders and solution costing.
What We Offer
• Competitive salary and performance incentives
• Opportunity to work with cutting-edge surveillance technologies
• Professional development and certification support
• Collaborative, tech-driven work environment
About the company
Adia makes clinicians better diagnosticians. Adia Health revolutionizes clinical decision support by enhancing diagnostic accuracy and personalizing care. It modernizes the diagnostic process by automating optimal lab test selection and interpretation, utilizing a combination of expert medical insights, real-world data, and artificial intelligence. This approach not only streamlines the diagnostic journey but also ensures precise, individualized patient care by integrating comprehensive medical histories and collective platform knowledge.
Position Overview
We are seeking a highly skilled backend engineer specializing in integrations and platform development to join our dynamic team. The ideal candidate will have a background working in a complex domain and have a proven track record of success. This role requires a deep understanding of backend technologies, strong problem-solving skills, and the ability to collaborate effectively with cross-functional teams.
Key Responsibilities
- Design, implement, and maintain scalable and secure integrations with third-party systems and APIs to enable seamless data exchange and functionality.
- Develop and maintain internal platform services and APIs to support various product features and business requirements.
- Collaborate with cross-functional teams to ensure smooth integration of backend services with user-facing applications.
- Work closely with product managers and stakeholders to understand integration requirements and translate them into technical solutions.
- Identify opportunities for performance optimization, scalability improvements, and system enhancements within the integration and platform infrastructure.
- Implement monitoring, logging, and alerting solutions to ensure the reliability and availability of integration services and platform components.
- Experience with HL7/FHIR is a huge plus.
Qualifications
- Bachlor's degree in Computer Science, Engineering, or a related field
- Proven experience (5+ years) in backend development with expertise in building integrations and platform services
- Proficiency in Node.js, JavaScript, TypeScript, MongoDB, SQL, noSQL, AWS (or other cloud providers like GCP or Azure)
- Strong problem-solving skills and the ability to collaborate effectively with cross-functional teams in an agile environment
- Experience working in a complex domain, ideally U.S. Healthcare
- English fluency required
About Us:
We are BlackLight Games; we bring culturally relevant synchronous multiplayer games experience to mobile. Our games have been rocking the Play Stores since launch. We have built cutting-edge back-end technology; we take pride that our games are played by more than 1 million players daily. Our flagship game, Ludo SuperStar has been downloaded more than 100 million times. Other titles include – CallBreak, Carrom, Solitaire, Spider Solitaire and Word games.
Website link- https://blacklightsw.com/
Position: Backend Developer
Location: Noida
Educational Qualification: B.Tech/ MCA / M.Tech / M.Sc or relevant professional experience; preferably in Computer Science.
Skills :
- Backend: NodeJS
- Databases: MySQL/ MongoDB.
Job Summary:
What You Bring To The Team
- More than 3+ years of experience developing serverless applications using public cloud like Google Cloud/ AWS
- Knowledge of Node. js and frameworks available for it.
- Strong proficiency with JavaScript
- Understanding the nature of asynchronous programming and its quirks and workarounds.
- Distributed system development with an understanding of latency, scalability, scheduling, asynchronous programming, and reliability
- Understanding fundamental design principles behind a scalable application
- Experience with services common to serverless architectures, like: AWS Lambda, DynamoDB, IAM, Firebase Real Time Database, Google Cloud SQL, Cloud Tasks. It’s a bonus if you have worked on Google Cloud Project and Firebase.
- Solid Experience with NoSQL and SQL databases is required with proven experience of creating database schemas that represent and support business processes.
- Integration of multiple data sources and databases into one system.
- Experience with deploying, maintaining, debugging live systems, and end-to-end testing and analysis
- Experienced in creating micro-services based architectures, reusable components
- Experience building REST APIs and other common application architectures on the above services
- Experience building data processing pipelines
- Solid understanding of code, design, and development practices
- General comfort in exploring, assessing, and learning new frameworks
- High levels of integrity and professionalism, and an ability to channel maximum amounts of energy into the role delivering premium customer service at all times
- Adhere to different Project Management methodologies (Agile etc) and leverage different CI/CD tools
Extra Gems For
- Google, AWS and/or Industry certifications.
- Familiarity with object storage such as AWS S3, Firebase Storage, in-memory caches such as Redis
- Demonstrated performance of threat modeling, risk assessment techniques, code reviews in the context of DevSecOps security
- Knowledge of Application Monitoring using tools like Google Stackdriver
- Broad familiarity with other languages like J2EE, Python as we write some code in these as well.
- Experience with Github and advanced Github features.
- Experience of working in Product industry
- Open source contributions, interesting hobby projects.
Why Us?
- High Growth Startup environment
- Company sponsored courses and education material
- Lots of learning opportunities
- Work with a super-talented team of professionals
- Informal work-culture, Casual Dress Code, multiple outings and trips
- Performance Based Bonus
- Competitive Salary
- Medical Insurance for you and your family
- Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all times
Role Overview:
We are seeking an experienced Full-Stack Tech Lead with a strong background in PHP and Angular development to head a small technical team (~3 ppl). This tech lead job will have a large amount of time spent on coding.
General Requirements:
- An undergraduate or graduate degree in a relevant field
- 5+ years of experience in full-stack development
Key Technical Skills:
- Architecture: Expertise in design and implementation
- Front-End Development: Strong in Angular
- Back-End Development: Extensive experience in Node.js and PHP
- Databases: Strong in MySQL
- Version Control: Strong experience with Git
- Cloud: Strong experience with AWS
Soft Skills:
- Fluent in English
- Strong communication skills, both written and verbal
- Strong team player with the ability to work well in a group
- Comfortable with delegating tasks and ensuring the delivery of high-quality code from the entire team in a timely manner
Responsibilities-
- Participate in the entire application lifecycle, focusing on coding and debugging
- Write clean code to develop functional web applications
- Troubleshoot and debug applications
- Collaborate with Front-end developers to integrate user-facing elements with server-side logic
- Gather and address technical and design requirements
- Provide training and support to internal teams
- Build reusable code and libraries for future use
- Liaise with developers, designers to identify new features
- Follow emerging technologies
Requirements-
- Spent at least 3 yrs in a solid back end role
- Experience taking a problem to a product solution (module/product)
- Prior experience working with startups and understand the fast-paced, dynamic nature of work
- Javascript, NodeJS
- Client-server architecture
- OOP concepts, including design patterns
- Understanding of RDBMS (MySQL, Postgresql)
- Understanding of REST API
- Familiarity with frameworks such as ExpressJs
- Knowledge of TDD frameworks mocha, chai, jest, etc
- Knowledge of AWS (Lambda, RDS, EC2, SQS, S3, ECS, etc)
- Basic knowledge of Typescript, NextJs
- Prior experience in fin-tech
A network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth. We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud. We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices. We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.
You will be working on AI/IOT cloud and responsible for architecture and ensuring the aspects such as fault tolerance and scalability. You will lead the troubleshooting of the cloud. We need someone who can engage in conversations about detailed technical architecture with an internal team and external customers. You will be responsible for creating architecture documents, explaining design, troubleshooting, reviewing work by others in the team, giving good guidance, and ensuring functional cloud. We are looking for a can do it attitude, and ability to deliver with high velocity and high-quality at the same time.
We use MQTT, RabbitMQ, Cassandra, MongDB, CloudFlare and backend components to build APIs. You will be working on our IOT/AI cloud platform and building/architecting/coding as well as leading other technical engineers in a team.
The primary programming language should be Python or ReactJS or NodeJS and one of them as secondary.
This person MUST have:
- BE Computer Science, MCA or equivalent
- Cloud app development experience
- Strong Troubleshooting/Debugging experience
- Expert in RabbitMQ internals
- Experience with SQL and NOSQL databases
- Strong communication skills
- experience with software build and devops
- strong in programming
- experience with Cassandra
This person’s RESPONSIBILITY will be to:
- understand full arch
- understand every workflow and logs
- can fix bugs by his hands
- able to troubleshoot in cloud
- able to fix and deploy
- able to see database contents
Experience:
- Min 5 year experience
- Not more than 15 year experience.
- Startup experience is a must.
Location
- Remotely, anywhere in India
Timings:
- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically clients are in California PST Timezone.
Position:
- Full time/Direct
- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.
Designation: React.js Developer (Frontend)
Department: Software Engineering Team
Location: Bangalore
Qualification: Any Computer (Graduate or Post Graduate)
Experience: 5+ years of relevant experience in developing and implementing user interface components using React.js concepts and workflows (Redux, Flux, and Webpack).
Responsibilities:
- Developing and implementing highly-responsive user interface components using React concepts.
- Developing and implementing front-end architecture to support user interface concepts.
- Building reusable components and front-end libraries for future use
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Monitoring and improving front-end performance.
- Prepare technical documentation
- Collaborate with UX/UI designers to implement design into the code
- Coach junior team members
- Implement software enhancements and suggest improvements
Skills Required:
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Experience with popular React.js workflows (such as Flux or Redux)
- Preferred to have experience in Javascript, CSS, HTML, and Photoshop (any wireframing tool)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Familiarity with React Native, NodeJS is a plus
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Good communication skills. Ability to understand business requirements and translate them into technical requirements
- Good understanding of computer science fundamentals - data structures, algorithms, memory management, performance.
- Enjoys coding and problem solving
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
Salary: Upto 18LPA (Negotiable)
IMMEDIATE JOINING PREFERRED!
- Proven work experience in product management or as an associate product manager
- Proven track record of managing all aspects of a successful product throughout its lifecycle
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
- Solid technical background with understanding and/or hands-on experience in software development and web technologies
- Strong problem-solving skills and willingness to roll up one’s sleeves to get the job
- Skilled at working effectively with cross-functional teams in a matrix organization
- Excellent written and verbal communication skills
- MS/BS degree in Computer Science, Engineering or equivalent preferred












