
Responsibilities
- Receive calls, emails, trip feedback, and send an initial response within the SLA’s.
- Document all information according to standard operating procedures
- Categorize the request/Label it according to SOP (Type and Criticality)
- Identify the RCA (Root cause analysis) and the action items and document it in the internal note. This will help in breaking the issue into smaller parts and understand the cause for it. Guidelines for identification of RCA are present in the SOP
- Follow up with the owner with the result of RCA to identify the action items.
- Respond back to the employee with the best possible solution.
- Monitor the resolution for a day (if required) and then close the ticket.
- Quality check for every call will be done on a real time basis.

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Given the qualifications and requirements you've shared (Ph.D. completion and a minimum of 2 years of experience) in the fields of Computer Science and Engineering (CSE), Information Technology (IT), and Electronics and Communication Engineering (ECE), here is a more tailored look at the specific expectations and skills an Associate Professor should bring to a department in such a technical field, along with the contextual setting of your mentioned location, KGiSL Campus in Saravanampatti, Coimbatore.
Eligibility:
- Complete the Master Degree In Relevant Field
- Candidates Clear the Any One Of UGC NET/SET
- Must Have a Ph.D Completion In Related Department
1. Academic Qualifications
- Ph.D. in Relevant Field: Candidates must have a Ph.D. in Computer Science, IT, or a closely related field. The Ph.D. should reflect deep expertise in a specific sub-area of the discipline.
- Publications: A strong record of publications in peer-reviewed journals and conferences, particularly in top-tier venues related to CSE, IT.
- Research Experience: Proven track record of independent and collaborative research projects, including contributions to advancements in areas such as machine learning, AI, data science, cybersecurity, embedded systems, etc.
- Teaching Experience: At least 2 years of experience in teaching and mentoring students, ideally at the university or college level, in courses related to CSE, IT.
2. Technical Skills
- Subject Expertise:
- CSE: Knowledge in areas such as Algorithms, Software Engineering, Data Structures, Cloud Computing, Artificial Intelligence (AI), Machine Learning (ML), Big Data, Database Systems, and Networking.
- IT: Familiarity with Programming Languages (Python, Java, C/C++, etc.), Web Development, Mobile App Development, Cloud Technologies, IT Infrastructure, Cybersecurity, and Network Security.
Roles and Responsibilities
- Create detailed test cases based on product requirements
- Perform thorough testing to ensure the quality of the product
- Sign off on releases after thorough testing and validation
- Develop and execute sanity test cases to validate basic functionality
- Collaborate with development teams to ensure the proper testing of new features and functionalities
- Report issues and track them to resolution
- Ensure continuous improvement in testing processes and documentation
Required Skills
- Strong knowledge of software testing methodologies
- Ability to write detailed and effective test cases
- Familiarity with testing tools and platforms (Jira)
- Excellent attention to detail and analytical skills
- Understanding of product functionality to create relevant test cases
- Familiarity with sanity testing and its application

SAP RAR Consultant (FI/CO Background – CPO & Period Billing)
We are looking for an experienced SAP Revenue Accounting and Reporting (RAR) Consultant with a strong SAP FI/CO background to manage and execute SAP RAR implementation and support projects. The role focuses on end-to-end configuration, integration, testing, and support of SAP RAR processes, particularly for Customer Purchase Orders (CPO) and Period Billing scenarios. The candidate will work closely with business users, functional teams, and technical stakeholders to ensure compliant revenue recognition aligned with business and accounting requirements.
Key Responsibilities
- Independently analyze, configure, and implement SAP Revenue Accounting and Reporting (RAR) solutions based on business and statutory accounting requirements.
- Configure and support SAP RAR for revenue recognition processes involving Customer Purchase Orders (CPO) and Period Billing scenarios.
- Collaborate with SAP FI/CO, SD, BRIM, and other cross-functional teams to design and implement end-to-end revenue recognition processes.
- Perform requirement analysis, solution design, configuration, testing (unit, integration, UAT), and production support for SAP RAR implementations.
- Define and maintain Revenue Accounting Items (RAIs), Performance Obligations (POBs), Revenue Contracts, and Revenue Posting processes.
- Ensure seamless integration between SAP RAR and SAP FI/CO, SD, Billing, and Contract Accounts Receivable (where applicable).
- Analyze complex revenue recognition scenarios and recommend solutions compliant with IFRS 15 and ASC 606 accounting standards.
- Troubleshoot and resolve production issues related to revenue accounting, contract modifications, billing adjustments, and revenue postings.
- Support period-end and year-end revenue recognition activities, reconciliation, and financial close processes.
- Prepare functional specifications and collaborate with ABAP developers for custom enhancements, reports, interfaces, forms, and workflows.
- Develop and maintain configuration documents, functional specifications, test scripts, user guides, and support documentation.
- Work closely with business stakeholders to understand changing business requirements and deliver scalable SAP RAR solutions.
- Participate in data migration, cutover planning, deployment activities, and post-go-live support.
- Ensure adherence to SAP best practices, internal governance, compliance policies, and quality standards.

Job Title: Lead - Monitoring
Location: Gurgaon
Experience Required: 8+ Years
Job Type: Full Time
Position Summary
We are seeking a highly skilled and motivated individual to join our team as Lead - Monitoring.
As the Lead - Monitoring, you will play a crucial role in overseeing and optimizing our systems and networks. Your responsibilities will include monitoring the performance metrics of our IT infrastructure. Additionally, you will lead troubleshooting efforts, identify and resolve system issues, and implement proactive measures to minimize downtime and disruptions.
This role requires a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with technical teams to implement solutions and improve overall system performance.
Roles and Responsibilities
- Monitor System Performance:
- Oversee the monitoring of system performance metrics, including uptime, response times, and resource utilization, using monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools, to ensure optimal performance and availability.
- Troubleshooting and Issue Resolution:
- Lead the identification, troubleshooting, and resolution of system issues, working closely with technical teams to implement solutions and minimize downtime.
- Capacity Planning:
- Develop and implement capacity planning strategies to forecast future resource needs and optimize system scalability and performance.
- Incident Response:
- Develop and maintain incident response protocols and procedures, including escalation paths and response timelines, to address system outages and critical incidents promptly.
- Monitoring Tools Management:
- Evaluate, select, and manage monitoring tools and technologies to support efficient and effective monitoring of systems, networks, and applications.
- Performance Analysis:
- Conduct performance analysis and trend analysis to identify potential bottlenecks, areas for improvement, and optimization opportunities.
- Cloud Monitoring:
- Implement and manage cloud monitoring solutions for platforms such as Azure and AWS, ensuring visibility into cloud-based resources, performance metrics, and cost optimization strategies. Monitor cloud infrastructure, services, and applications to identify and resolve issues proactively.
- Synthetic Monitoring:
- Design and implement synthetic monitoring solutions to simulate user interactions and transactions across applications, websites, and services. Analyze synthetic monitoring data to identify performance bottlenecks and optimize user experience.
- Documentation and Reporting:
- Maintain accurate documentation of monitoring processes, configurations, and incident reports. Generate regular reports on system performance, uptime, and incident resolution metrics.
- KPIs and Dashboards:
- Develop and publish key performance indicators (KPIs), dashboards, and other reporting mechanisms to provide insights into system performance, trends, and areas for improvement. Present findings and recommendations to stakeholders and management.
- Team Leadership:
- Provide leadership and guidance to monitoring team members, fostering a culture of collaboration, continuous improvement, and excellence in monitoring practices.
Skills and Qualifications
- Education:
- Bachelor’s degree in Computer Science, Information Technology, or a related field. (Master’s degree preferred)
- Experience:
- Proven experience (5+ years) in system monitoring, performance analysis, and incident response, preferably in a lead or supervisory role.
- Strong technical expertise in monitoring tools such as Nagios, Microsoft SCOM, Site24X7, and other third-party tools.
- Solid understanding of network protocols, server infrastructure, and cloud environments (e.g., AWS, Azure), with experience in cloud monitoring, synthetic monitoring, and optimization.
- Technical Skills:
- Experience with scripting languages (e.g., Python, PowerShell) for automation and monitoring tasks.
- Strong analytical, problem-solving, and decision-making skills.
- Soft Skills:
- Strong leadership, communication, and team collaboration abilities.
- Experience in publishing KPIs, dashboards, and other reporting mechanisms.
Good to Have Certifications (Preferred):
- ITIL Foundation
- Certified Monitoring Professional (CMP)
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: SCOM (if available)

Job Summary:
We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes. The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB). ·
·
CMDB Management:
Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.
Discovery and Service Mapping:
Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
Assist the CMDB Administrator with developing and maintain the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
Strong hands-on experience in optimizing discovery, tailoring patterns and development.
Validating discovery results and troubleshooting as required
Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers Define, create, and manage Service Mapping infrastructure, including patterns.
Work with support teams to identify, investigate and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB. General/Admin
Assist with tasks related to implementing the ServiceNow application. Document procedures for the discovery, configuration management functions
Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.
Qualifications:
1. Over 5+ years of working experience in ServiceNow
2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
3. Solid understanding of Configuration Management practices and principles
4. Experience implementing ServiceNow Service Mapping
5. ITIL foundations certification preferred
6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
7. Effectively working under accelerated deadlines and working independently to complete objectives
8. Experience working in a team-oriented, collaborative environment with good interpersonal skill
9. Ability to translate business requirements into technical specifications and design.
10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision
11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
12. Ability to manage multiple simultaneous tasks within an open and interactive environment
Description:
4+ Years of experience in systems development and Guidewire Billing experience.
4+ years of technical experience in enterprise-level application design, execution, and software deployments.
Hands-on development expertise on Guidewire BillingCenter with configuration.
Configure business rules and other business logic in Gosu.
Design and code integration components including plug-ins and programs that call the GW APIs Create form and letter templates and their supporting XML descriptor files.
Skilled in the use of applicable programming languages for the areas of developing code for, to include but are not limited to Java, SQL etc.
Experience leveraging source code management, such as GitHub or Bitbucket.
Supports production deployments and automation, actively lead monitoring, job control, and production support, and participates in and provides support for production issues related to the Guidewire solution.
Expertise configuring and developing several areas of BillingCenter including but not limited to Account/Policy/Producer Handling, Various Plan Types, Billing Instructions, Charges, Charge Patterns, Charge Invoicing, Invoice Items, Direct/List/Agency Bill Processing, Premium Reporting, Holds and writeoffs, Handling of Trouble Tickets/ Collaterals and Return Premium, Funds Tracking and Contacts.
Well versed with all Guidewire Billing center configuration areas like PCF, Gosu, Business Rules, Invoicing, Billing Types, Charge Distributions, Payments, Delinquency process, Commissions, etc.
Robust understanding of BillingCenter DataModel
Education:
BE/B.Tech, BCA, B.SE, MCA, MBA / Any Graduate/Any Post Graduate
Looking For Java Backend Developer
Greetings from Skilltasy !!!!
Urgent Requirement…
Job Role – Java Backend Developer
Experience – 6+ year
Work location –Bangalore/ Hyderabad
Notice Period – Immediate to 30 days
Skills -
· Develop enterprise-level applications and features using above mentioned technologies and tools.
· Collaborate with other developers, designers, and stakeholders to deliver highly functional features.
· Deliver on development requests while also setting accurate expectations, adhering to best practices, and creating modular and testable code.
· Adhere to an Agile methodology.
· Consider the user journey to create an intuitive user experience…
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Job Description
- Solid technical skills with a proven and successful history working with data at scale and empowering organizations through data
- Big data processing frameworks: Spark, Scala, Hadoop, Hive, Kafka, EMR with Python
- Advanced experience and hands-on architecture and administration experience on big data platforms
Bachelors or Masters in Computer Science or relevant technical field.
Experience in software development and full product life-cycle.
Excellent programming skills in any object oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
Proficiency in SQL and data modeling.
Roles & Responsibilities
You solve problems at their root, stepping back to understand the broader context.
You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
You recognize and use design patterns to solve business problems.
You understand how operating systems work, perform and scale.
You continually align your work with Amazon’s business objectives and seek to deliver business value.
You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
You communicate clearly with your team and with other groups and listen effectively.
About Amazon.com
“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” – Jeff Bezos
Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.
Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.
We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.
About Amazon India
Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.
We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In just over a year of launching our India operations, we have expanded our offering to over 18 million products across 36 departments and 100s of categories! Our philosophy of working backwards from the customers is what drives our growth and success.
We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India.
Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History.
Exp: 7 - 12 years
Min 5+ years in team management
Solid experience building teams from scratch in Startups
Preferred: Talents from Tier 1 Tech Schools / IT Product Startups
Key Skills: Java, Python, Distributed Systems, Data Structures, Algorithms, AWS, Design Patterns, HLD, LLD, Data Analytics, MongoDB, Node Js
Responsibilities:
• Vision: Building a vibrant technology culture via a shared strategic architecture vision, as the Chief Architect of the company.
• Mission: Driving the platform and product vision to life.
• Goals: Leading and delivering on the long-term road map for engineering and infrastructure efficiency.
• Execution: Building and sustaining core reusable technology that would ensure scalability, reliability, availability and resiliency for all the products running on the platform and power the enterprise's quest to remain technologically competitive as it extends its customer base and enhances customer experiences continuously.
• Assets: Owning all relevant platform technology and infrastructure, both internal (like Dev and staging environments, DevOps stacks, etc.) and client-facing (like production and HA / DR environments)
• Tools and frameworks: Leading a team of engineers and architects across DevOps, Site-Reliability, Product TechOps / NOC, Frameworks and Cloud Infrastructure teams.
• Thought leadership and industry presence: Representing technology branding and evangelism, as the face and voice of enterprise technology; sharing and evangelizing the technology strategy with internal and external entities, including employees, customers, partners, analysts, technical networks and investors.
• Team leadership: Helping build the technical talent brand of the company and in managing their portfolio of IP (intellectual property), via multiple media like blogs, conference presentations and tech media coverage.
Candidate persona mapping:
This role would be part of the Senior Leadership Team of the company, Our typical candidate for this role would be a person who:
• Is a Senior Technical Architect/Manager with 8+ years experience in Product First Tech First companies operating on a global scale
a) Preferably, with rich experience working in Silicon Valley, USA / IT Product Startups
b) Rich experience in helping build platforms that have supported products built from scratch and which have scaled over time
c) Rich experience in helping deploy products on the SaaS model
• Has rich and diverse experience in platform technology areas like design and architecture, APIs and Microservices, cloud infrastructure (private, public, hybrid or multiple), security, scale, tooling and multiple frameworks
• Has an executive presence and strong communication skills
• Demonstrates technology thought leadership
• Demonstrates a record of leading a team of Architects, managing, mentoring and appraising them
• Is, preferably, a programming polyglot
• Should have built diverse teams from scratch









