Customer Success Agents

• Proven experience as a Digital Marketing Executive, Inbound Marketer, or similar role with a focus on SEO and content marketing.
• Strong knowledge and hands-on experience with On-Page SEO (keyword research, content optimization, meta tags, etc.).
• Expertise in Off-Page SEO strategies, including link-building, guest posting, and influencer outreach.
• Proficiency in Technical SEO, including audits, site speed optimization, schema markup, and site architecture.
• Familiarity with inbound marketing tools like HubSpot, Marketo, or ActiveCampaign is a plus.
• Strong understanding of Google Analytics, Google Search Console, and SEO tools like Ahrefs, SEMrush, or Moz.
• Basic knowledge of HTML, CSS, and JavaScript for technical SEO tasks (knowledge of web development concepts is a plus).
• Ability to analyze and interpret SEO and marketing data to drive decision-making.
• Excellent written and verbal communication skills, with the ability to convey complex ideas to non-technical audiences.
• Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously.

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

JOB DISCRIPTION: -

We are looking for a passionate sales executive to join our sales team. The sales executive

responsibilities include generating leads, making sales calls, continuously updating our CRM

database, and meeting sales targets.

To be successful as a sales executive you should be an inspired self-starter and able to drive sales

growth. Ultimately, a top-notch sales executive should be able to build relation with customers

and close sales.

Sales Executive Responsibilities:

 Setting sales goals and developing sales strategies.

 Researching prospects and generating leads.

 Contacting potential and existing customers on the phone, by email, and in person.

 Preparing and sending quotes and proposals.

 Meeting daily, weekly, and monthly sales targets.

 Participating in sales team meetings.

 Selling wealth management products to the customer

 Responsible for Managing Sales Target

 Communicating with Customers, Ensuring Sales Growth

 should generate revenue of 2-3 times of the cost

 Incentives will be paid on a monthly basis which will add additional payment along with salary

Job Description

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

Integration of user-facing elements developed by front-end developers with server side logic

Writing reusable, testable, and efficient code

Design and implementation of low-latency, high-availability, and performant applications

Implementation of security and data protection

Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)

Skills And Qualifications

Strong proficiency with JavaScript (or CoffeeScript depending on your technology stack)

Knowledge of Node.js and frameworks available for it (such as Express, StrongLoop, etc depending on your technology stack)

Understanding the nature of asynchronous programming and its quirks and workarounds

Good understanding of server-side templating languages (such as Jade, EJS, etc depending on your technology stack)

Good understanding of server-side CSS preprocessors (such as Stylus, Less, etc depending on your technology stack)

Basic understanding of front-end technologies, such as HTML5, and CSS3

Understanding accessibility and security compliance (Depending on the specific project)

User authentication and authorization between multiple systems, servers, and environments

Integration of multiple data sources and databases into one system

Understanding fundamental design principles behind a scalable application

• Create, test, and maintain web-based applications using Laravel Framework.
• Work with members of the other teams to design, develop, and implement software solutions.
• Implement and manage the entire web application development lifecycle, from conception to delivery and post-launch maintenance.
• Write clean, efficient, and well-documented code.
• Make use of back-end data services and support the growth of current data services API.
• Effectively communicate all project updates, evaluations, suggestions, schedules, and technical and procedural difficulties.
• The development procedure, architecture, and similar information should all be documented.
• Troubleshoot and debug software issues.
• Continuously improve software quality and performance.
• Keep up with the latest web development technologies and trends.

• Build the front-end of applications through appealing visual design
• Good understanding of REACT application, Native Android, System architecture, and workflows
• Experience with function and class components, hooks and material UI, CSS, styled-components preferred
• Understanding of RESTful APIS, HTML/CSS, ES6 (variables and scoping, array methods), GIT, popular frontend development tools, CI/CD tools, DevOps
• Understanding in JavaScript, object model, DOM manipulation and event handlers, DataStructures, Algorithms, JSX
• Must have knowledge in Script frameworks ReactJS, Redux, jQuery and Android Language: Typescript/ JavaScript/ JAVA / XML
• Build reusable code and libraries for future use
• Good problem-solving, Open-minded team player, troubleshooting skills

m56 Studios, Bangalore is looking for a UI Designer to join our growing team. We design, develop and operate engaging digital and mobile experiences for global brands, celebrities and media companies. We are looking for a UI Designer to turn ideas into easy-to-use products for our clients. UI Designers responsibilities include taking understanding the visual language, designing graphic elements and building components. To be successful in this role, you should have experience with the relevant design tools. If you also have a portfolio of professional design projects that includes work with web/mobile applications, we'd like to meet you. Ultimately, you will make our product more user-friendly and intuitive to attract and retain customers.

Responsibilities:

• Collaborate with product management, UX and engineering to define and implement innovative solutions for the product direction, visuals and experience
• Execute all visual design stages from hi-fidelity mocks to final hand-off to engineering
• Have a great understanding of visual aesthetics on web and mobile.
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks.
• Familiar with the handoff process (e. g. 9Slicing).
• Conduct layout adjustments based on user feedback.

Requirements:

• Proven work experience as a UI Designer or similar role.
• Portfolio of design projects.
• Solid experience in creating UI, graphic design or illustration.
• Proficiency in Photoshop, Illustrator or other visual design and wire-framing tools.
• Excellent visual design skills with sensitivity to user-system interaction.
• Ability to present your designs and sell your solutions to various stakeholders.
• Ability to solve problems creatively and effectively.
• Up-to-date with the latest UI trends, techniques, and technologies.
• Team spirit; strong communication skills to collaborate with various stakeholders.
• Good time-management skills.
• Experience with after effects or 3d would be a good bonus.
• Almost half our products are games, so if you have prior gaming experience then that would be a plus as well.