Customer Success Agents

About Virtana: 

Virtana is the leader in observability for hybrid infrastructure. The AI-powered Virtana Platform delivers a unified view across applications, services, and underlying infrastructure, correlating user impact, service dependencies, performance bottlenecks, and cost drivers in real time. Trusted by Global 2000 enterprises, Virtana helps IT, operations, and platform teams improve efficiency, reduce risk, and make faster, AI-driven decisions across complex, dynamic environments. Learn more at virtana.com. 

Virtana is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. 

Recent milestones include: 

• The acquisition of Zenoss to create a unified observability platform combining deep infrastructure analytics, AI-driven event intelligence, and service-level visibility. 
• Launching AI Factory Observability (AIFO) to meet the demanding visibility, performance, cost, and risk challenges of AI infrastructure, including tight integration with GPU workloads and modern hybrid environments. 

Virtana is trusted by Global 2000 enterprises to optimize performance, reduce risk, and control costs—helping them drive business outcomes with complete observability across every layer of infrastructure. 

Mission & What We Believe: 

Virtana’s mission is to empower IT, operations, and platform engineering teams to see everything, understand everything, and act with confidence, especially in complex, hybrid, and AI-intensive environments. The company believes: 

• Observability isn’t optional in modern infrastructure; it’s foundational. 
• Deep, correlated visibility (across computing, storage, network, service/app dependencies, AI workloads) drives better performance, cost efficiency, and risk mitigation. 
• AI/ML, topology mapping, event intelligence, root cause analysis, and cost forecasting are essential differentiators. 
• Customers want not just metrics, but insight, predictability, and control. 

Role Overview: 

We are seeking a highly skilled Senior Accountant based in India to support US-based accounting and financial reporting. This role will be responsible for day-to-day accounting operations, month-end close, and US GAAP financial reporting within NetSuite. The ideal candidate has hands-on experience building and improving accounting processes in a fast-paced, scaling environment. 

This is a high-ownership role requiring strong technical accounting knowledge, attention to detail, and the ability to work closely with US stakeholders across time zones. 

Location: Pune 

Work Type: Hybrid 

Employment Type: Full-time 

Role Responsibilities: 

US GAAP Accounting & Close 

• Own and execute the monthly, quarterly, and annual close for US entities 
• Prepare and review journal entries, accruals, amortizations, and reconciliations 
• Ensure financial statements are prepared in accordance with US GAAP 
• Maintain accurate balance sheet reconciliations and supporting schedules 
• Support NetSuite enhancements, integrations, and process automation 
• Partner with US finance team on system improvements and reporting needs 

Financial Reporting & Compliance 

• Assist in preparation of US financial statements and management reporting 
• Support external audits and internal reviews (Big 4 or national firm exposure preferred) 
• Ensure compliance with internal controls and accounting policies

Process Building & Optimization 

• Build, document, and improve accounting processes and SOPs 
• Identify inefficiencies and implement scalable solutions as the business grows 
• Support process standardization across entities and functions 

Cross-Functional Collaboration 

• Partner with FP&A, Payroll, AP/AR, and Operations teams 
• Communicate clearly with US-based stakeholders across time zones 
• Proactively flag risks, issues, and improvement opportunities 

Qualifications: 

• Bachelor’s degree in Accounting, Finance, or related field 
• 5–8+ years of progressive accounting experience 
• Strong hands-on experience with US GAAP reporting 
• NetSuite experience required (end-to-end accounting ownership) 
• Experience supporting US-based companies or multinational organizations 
• Proven experience building or improving accounting processes 
• Prior experience in a startup, high-growth, or scaling environment preferred 
• Audit experience (Big 4 or mid-tier) is a plus 
• CPA / CA (or progress toward certification) preferred 

Why Join Virtana? 

• Make a direct impact on the growth of a global technology company. 
• Work in a flexible, innovative, and collaborative environment. 
• Competitive compensation and equity opportunities. 
• Opportunity to shape and expand our channel partner ecosystem. 

Job Description – Full Stack Development (various levels)

"RAP - Rapid Acceleration Partners" provides practical AI solutions for digital business transformation. Intending to democratize AI, RAP has developed RAPFlow - an AI orchestration platform for building content intelligence solutions and RAPBot - an RPA tool for end-to-end automation. RAP’s vision is to provide a unified Intelligent Process Automation platform centered around Computer Vision and Natural Language Processing, combining it with RPA.

If you have the passion to be part of a fast-growing team that is geared towards redefining how IPA solutions are delivered and have that X Factor to contribute to a world class product, we have a place for you! Visit https://rapidautomation.ai/ for more details about RAP.

Position : Full Stack Developer (various levels)

Location : Chennai

Experience : 1-2 Years

Job type : Permanent

Team: You will be part of an engineering team, developing software that enables customers to automate business processes with low-code/no-code. The product(s) that you will work on have Web Applications, Web Services, AI components/services, Desktop, and Browser automation 

components, Data Pipelines, Analytics, Frameworks for development/testing/CICD, and more.

Responsibilities: Full Stack Engineer, i.e.

• Work on any/all layers of existing or new products, developing end-to-end features

• Build generic or custom solutions for PoCs

• Package/deploy/support/maintain the product in production and dev/test environments

Skills - Must have:

• Full Stack Development

• React

• Node.js

• TypeScript

• Mongodb

Skills – Good to have:

• Docker

• Node-RED

• DevOps - CI/CD

• Cloud deployment, architecture, and technologies

Responsibilities-

• Writing back-end code & front –end code and building efficient Java modules
• Contribute in all phases of the development lifecycle, Write well designed, testable, Design, build, and maintain efficient, reusable, and reliable Java code code
• Help maintain code quality, organization, and automatization
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
• Translate application storyboards and use cases into functional applications
• Ensure the best possible performance, quality, and responsiveness of the applications
• Identify bottlenecks and bugs, and devise solutions to these problems
• Align with organizational security protocols and data protection requirements and
• Implement the required feature
• Participate in all phases of the SDLC

Skills and Experience-

• BS/MS Degree in Computer Science, Engineering or a related subject
• Hands-on experience in designing and developing applications using Java EE platforms
• Object-oriented analysis and design using common design patterns.
• Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management, etc.)
• excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate)
• Experience in the Spring Framework
• Hands-on experience in designing and developing applications using JavaScript, j Query, and AJAX.
• Ensure that the APIs and services are adequate to support the application
• Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management etc.)
• Excellent knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate)
• Experience with test-driven development

• excellent written and verbal communication skills Ability to quickly adapt and learn new technologies.
• Collaborate with other parts of the technology team, including product, QA, etc. to deliver a solid product.

• The ideal candidate is adept at using large data sets to find opportunities for product and process optimization and using models to test the effectiveness of different courses of action.
• Mine and analyze data from company databases to drive optimization and improvement of product development, marketing techniques and business strategies.
• Assess the effectiveness and accuracy of new data sources and data gathering techniques.
• Develop custom data models and algorithms to apply to data sets.
• Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.
• Develop company A/B testing framework and test model quality.
• Develop processes and tools to monitor and analyze model performance and data accuracy.

• Experience using statistical languages (R, Python, SQL, etc.) to manipulate data and draw insights from large data sets.
• Experience working with and creating data architectures.
• Looking for someone with 3-7 years of experience manipulating data sets and building statistical models
• Has a Bachelor's, Master's in Computer Science or another quantitative field
• Knowledge and experience in statistical and data mining techniques :
• GLM/Regression, Random Forest, Boosting, Trees, text mining,social network analysis, etc.
• Experience querying databases and using statistical computer languages :R, Python, SQL, etc.
• Experience creating and using advanced machine learning algorithms and statistics: regression, simulation, scenario analysis, modeling, clustering, decision trees,neural networks, etc.
• Experience with distributed data/computing tools: Map/Reduce, Hadoop, Hive, Spark, Gurobi, MySQL, etc.
• Experience visualizing/presenting data for stakeholders using: Periscope, Business Objects, D3, ggplot, etc.

Responsibilities:

• Designing and implementing Java-based applications.
• Analyzing user requirements to inform application design.
• Defining application objectives and functionality.
• Aligning application design with business goals.
• Developing and testing software.
• Debugging and resolving technical problems that arise.
• Producing detailed design documentation.
• Recommending changes to existing Java infrastructure.
• Developing multimedia applications.
• Developing documentation to assist users.
• Ensuring continuous professional self-development.

Requirements:

• Good knowledge in Java integration, Spring and oauth/Rest Integration

Hammoq is an exponentially growing Startup in US and UK. 

Design and implement secure automation solutions for development, testing, and production environments

• Build and deploy automation, monitoring, and analysis solutions

• Manage our continuous integration and delivery pipeline to maximize efficiency

• Implement industry best practices for system hardening and configuration management

• Secure, scale, and manage Linux virtual environments

• Develop and maintain solutions for operational administration, system/data backup, disaster recovery, and security/performance monitoring

• Continuously evaluate existing systems with industry standards, and make recommendations for improvement

Desired Skills & Experiences

• Bachelor’s or Master's degree in Computer Science, Engineering, or related field

• Understanding of system administration in Linux environments

• Strong knowledge of configuration management tools

• Familiarity with continuous integration tools such as Jenkins, Travis CI, Circle CI

• Proficiency in scripting languages including Bash, Python, and JavaScript

• Strong communication and documentation skills

• An ability to drive to goals and milestones while valuing and maintaining a strong attention to detail

• Excellent judgment, analytical thinking, and problem-solving skills

• Full understanding of software development lifecycle best practices

• Self-motivated individual that possesses excellent time management and organizational skills
  
  In PM's Words 
  Bash scripting, Containerd(or docker), Linux Operating system basics, kubernetes, git, Jenkins ( or any pipeline management), GCP ( or idea on any cloud technology)
  
  Linux is major..most of the people are coming from Windows.. we need Linux.. and if windows is also there it will be added advantage
  
  There is utmost certainilty that you will be working with an amazing team...

Key Responsibilities

• Primarily responsible for the design, development and testing of LTE features for small cell system being developed by Mavenir
• Software development (code & test) of their modules with no supervision. Ability to do high level design and review low-level design/code.
• Accurate estimation of their work.
• Participate in architecture discussions.
• Adherence to development process and quality metrics.

Job Requirements

• Good understanding of 5G,  LTE and/or UMTS standards.
• Knowledge of 3GPP NR, EUTRAN procedures.
• Knowledge on any of the protocols like RRC, MAC, RLC, LTE/NR L3/L2 protocol stacks.
• Knowledge of RRM, Tr069 interface, NETCONF, YANG.
• Experience of developing UNIX/Linux applications.
• Excellent knowledge of C, data structures and operating systems.
• Knowledge of Network virtualisation concepts will be a plus.
• Experience of any of the following would also be an advantage: IP Networks and Protocols, SCTP, MTP3, M3UA, SS7, SCCP, HNBAP, RUA, RANAP, S1AP, GTP
• Good knowledge of any of version control system like SVN, MKS, clearcase.
• Good team player with knowledge of Agile methodology will be a plus

Organisation – Innkey infosystems Pvt Ltd.

No of position – 4

Office Timing – 9:30am to 7: PM

Experience – 3 to 4 years

CTC – 30K to 35K (Negotiable depends upon interview)

Education – BE (IT or CE), MCA, MSc IT                           

Innkey PMS Overview:-

Innkey Infosystems Pvt. Ltd. is a rapidly growing IT company from the hospitality industry offering a Fully Integrated PMS solution on the Cloud for Hotels. We provide best in class products and services to make Hotel’s goals more easier, enabling them to focus on their core business.

Founded in 2011 in Ahmedabad, India, we have a young team of professional from the IT industry. We strive to offer best possible service to our clients, by providing support in critical situations and catering to their insightful requirements. Innkey has more more than 400+ clients across in 11 countries.

visit http://www.innkeypms.net">www.innkeypms.net

Responsibility:-  Works closely with staff to identify application development solutions, new or modified programs, reuse of existing code through the use of program development software alternatives, or integration of purchased solutions or a combination of the available alternatives.

Required Skills:

- VB.net with Silverlight & Windows Communication Foundation

- Ability to design and develop software solutions using the Visual Studio development environment.

- Languages must include; VB.net, Silverlight, SQL, HTML and JavaScript.

- Proven ability to work on extremely large, complex relational databases.

- Database troubleshooting and optimization experience a must.

- 2+ years of Silverlight.