Customer Success Agents

We are looking for a Customer Service Specialist to ensure our users have a seamless and positive experience with Mindverse AI. You will handle inquiries, provide product support, and play a key role in enhancing user satisfaction across various channels.

What You’ll Do:

• Provide Excellent Support: Respond to user inquiries and resolve issues related to our AI product in a timely and professional manner.
• Build User Feedback Loop: Gather insights from customers to inform product improvements and ensure their needs are met.

Requirements:

• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced, remote environment and manage multiple cases.
• A passion for AI and helping users succeed.

Why Join Us?

• Work remotely from anywhere
• Be part of a supportive team at a high-growth startup
• Competitive salary with potential for career advancement

About Mindverse AI:

Built by Ex-Meta Researcher and Executives and back by Sequoia, Mindverse AI is on a mission to create a personal AI that belongs only to you. We are focused on training a thought partner based on your own memories. Join us and be part of our exciting global expansion!

Key Responsibilities:

• Identify and secure business opportunities through Upwork, Fiverr, Freelancer, and other platforms in mobile app and game development.
• Develop winning bidding strategies to secure high-value projects in iOS, Android, Unity, Unreal Engine, and other relevant technologies.
• Write persuasive proposals, cover letters, and client pitches tailored to game and app development projects.
• Collaborate with internal teams (developers, designers, QA) to ensure project success and client satisfaction.
• Build and maintain strong relationships with new and existing clients for long-term business growth.
• Stay updated with industry trends, competitor analysis, and emerging technologies in mobile apps and gaming.
• Meet and exceed sales targets, revenue goals, and KPIs.

Requirements:

• 4+ years of experience in business development, specifically in mobile app and game development.
• Proven success in securing projects on Upwork, Fiverr, or similar platforms, with a strong profile and high project win rate.
• Strong understanding of game engines (Unity, Unreal Engine), app development frameworks (Flutter, React Native, Swift, Kotlin), and monetization strategies.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to write clear, persuasive, and client-focused proposals.
• Experience in gaming, AR/VR, AI-driven applications, or blockchain-based apps is a plus.

Key Responsibilities

Instructional Design & Development

● Lead the end-to-end instructional design process to create engaging, scalable, and user-centric learning content.

● Develop training materials, including e-learning modules, videos, instructor-led training (ILT), virtual ILT (vILT), guides, and job aids.

● Ensure all training content aligns with adult learning principles, industry best practices, and company objectives.

SaaS Integration Training

● Design and deliver training programs focused on SaaS platform integration, API usage, and customization workflows.

● Translate complex technical concepts into clear, actionable learning solutions for both technical and non-technical audiences.

● Collaborate with product and engineering teams to stay updated on platform updates, integration capabilities, and best practices.

Leadership & Collaboration

● Manage and mentor a team of instructional designers, ensuring quality and consistency in deliverables.

● Act as the primary point of contact for stakeholders to assess training needs and define learning objectives.

● Collaborate with customer success, product management, and marketing teams to align training with customer journeys.

Technology & Tools

● Utilize authoring tools such as Articulate Storyline, Adobe Captivate, or similar to create e-learning modules.

● Leverage Learning Management Systems (LMS) to manage and distribute content effectively.

● Integrate multimedia elements, interactive simulations, and assessments into training materials to enhance engagement.

Metrics & Improvement ● Monitor and evaluate the effectiveness of training programs through learner feedback, performance data, and completion rates.

● Continuously iterate on learning content to improve quality and relevance.

● Collaborate with various internal teams (e.g., engineering, product, marketing, support) to incorporate customer insights and real-world use cases into training content, ensuring that all learning solutions meet both business and customer needs.

● Align training content with business and customer success goals, ensuring measurable impact on product adoption, customer satisfaction, and retention. Regularly assess the effectiveness of training programs to optimize learning outcomes and business results.

● Utilize an agile instructional design approach to quickly adapt training content in response to evolving product features, customer feedback, and business requirements. Regularly update and improve course materials to keep pace with product updates.

● Oversee project timelines, resource allocation, and delivery of training initiatives to ensure on-time, high-quality outputs. Manage competing priorities and coordinate with stakeholders to maintain project alignment.

Required Qualifications

● Bachelor’s degree in Instructional Design, Education, or a related field (Master’s preferred).

● 9+ years of experience in instructional design, with at least 3 years in a leadership role.

● Proven experience in creating training for SaaS platforms, particularly in integration and API-based workflows.

● Strong knowledge of adult learning principles, instructional design methodologies, and learning technologies.

● Proficiency with authoring tools (e.g., Articulate 360, Adobe Captivate), video editing tools, and graphic design software.

● Familiarity with LMS platforms and SCORM-compliant content.

Your responsibilities: 

• Efficiently managing the client's portfolio and ensuring excellent customer service through the accurate and timely delivery of service and campaigns to the client as per the requirement.
• Build digital marketing roadmap & proposals for clients which include social media, influencer, PR & performance marketing campaigns.
• Participating in and Leading brainstorms for New business opportunities 
• Total client satisfaction, and for ensuring that regular reviews are conducted with the client
• Maintaining high levels of engagement for all your clients through the team.
• Should be able to establish trust with both external and internal stakeholders and be the primary point of contact for all the matters concerning the client.
• Support senior management on crisis management issues, if required
• Stay current on social media channels, trends and analytical tools
• Incorporate digital and social strategies into Integrated Communications programs to support client objectives and work with digital innovations group to develop and execute digital strategies 
• Manage and train the rest of the team 
• Measure ROI and KPIs
• Prepare and manage the digital marketing budget for clients
• Motivate digital marketing team to achieve goals 
• Collaborate and coordinate with internal functional teams to create marketing/ campaign plans
• Monitor competition and provide suggestions for improvement
• Keep up-to-date with our audience’s preferences and proactively suggest new campaigns
• Map out how digital assets will be optimized for business results
• Adhere to processes and systems
• Present to Senior Management

Skill sets/Experience we require:

• Minimum 5-8 years of experience in Digital Marketing
• Good knowledge of all different digital marketing channels
• A self-starting attitude and an open outlook
• Resilience under pressure and against deadlines
• Critical thinker and problem-solving skills 
• Good time-management skills
• Well versed with MS Office
• Excellent written and verbal communication skills
• Strong presentation skills
• Strong analytical and project management skills
• Team player; Skills in managing people, projects and resources
• Agency experience is mandatory

Pedigree: 

•     Bachelors’ degree in Advertising, Marketing, Communication Science or equivalent 

JD- Senior Flutter Developer

We are seeking an experienced Senior Flutter Developer with 3-5 years of experience to join our dynamic team. The ideal candidate will have a strong background in mobile app development using Flutter, with a focus on building high-quality, performance-driven applications.

Key Responsibilities:

• Mobile App Development: Design and develop mobile applications using Flutter framework, ensuring high performance, responsiveness, and scalability.
• UI/UX Design Implementation: Translate UI/UX designs into high-quality code, with a focus on maintaining consistency and adherence to design guidelines.
• Cross-Platform Development: Leverage Flutter's cross-platform capabilities to develop applications that run seamlessly on both iOS and Android platforms.
• API Integration: Integrate with backend services and APIs to fetch and process data, ensuring seamless communication between the mobile app and server-side components.
• Code Optimization: Identify and address performance bottlenecks and optimize code for maximum efficiency and speed.
• Testing and Debugging: Conduct thorough testing and debugging to ensure the stability and reliability of the mobile applications.
• Version Control: Collaborate with the development team to manage code repositories using version control systems such as Git.
• Documentation: Maintain comprehensive documentation for codebase, APIs, and development processes to facilitate collaboration and knowledge sharing.

Requirements:

• Bachelor's degree in Computer Science, Engineering, or related field.
• 3-5 years of experience in mobile app development, with a focus on Flutter framework.
• Proficiency in Dart programming language and Flutter SDK.
• Strong understanding of mobile app architecture and design patterns.
• Experience with state management solutions such as Provider, Bloc, or Redux.
• Knowledge of RESTful APIs and asynchronous programming.
• Familiarity with mobile app testing frameworks such as Flutter Test or Mockito.
• Excellent problem-solving and debugging skills.
• Strong communication and collaboration abilities.
• Experience with agile development methodologies is a plus.

• - 5+ Years working experience as Java Development
• - Hands on using Microservices
• - Extensive experience on Spring boot / spring
• Primary Skill: Java, Microservices

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Client Servicing Manager must have strong interpersonal and communication skills and must have worked in an Advertising agency before. They must be able to strengthen the relationship between the agency and the clients. They must be good at: