Customer Success Agents

Role Proficiency:

Analyse the business needs of a client in order to recommend and evaluate solutions to those needs independently. Perform Business Analysis tasks independently and be able to guide junior BAs

Additional Comments:

Lead Business and Quality Analysts JD:

• Expertise in requirement elicitation techniques

• Understands and analyzes the business and systems requirements

• Experience in leading a team

• Proficient in prioritizing the works for team members after discussing with business stakeholders

• Proficient in tracking the deliverables on time

• Assists in creating and refining the Product backlogs

• Coordinates directly with the Development Team and business users to ensure technical compatibility and user satisfaction

• Ability to conduct agile ceremonies including cross-team discussions.

• Proficiency in creating project artifacts like BRD, FRD, SRS etc.

• Creation of User stories and Acceptance criteria out of the project artifacts

• Team coordination skills to conduct feasibility analysis of business requirements

• Proficiency in designing UI prototypes (Mockup designs).

• Ability to collaborate with the design team to develop customer-centric designs

• Designs the test plan and test cases and estimates the testing effort

• Bug creation and tracking

• Ability to conduct business demo presentations.

• Identifies the test approach to be used

• Test data and Test environment management

• Executes the test cases and reports the test results to the team

• End to End testing, Regression testing, Sanity Testing

• Proficient in any test management tool/Defect Tracking tool

• Ability to track the requirements coverage while testing the system.

• Performs all other related duties that may be assigned from time-to-time Requirements:

• Overall experience: 10+ years

• At least 6 years experience as Business Analyst

• At least 3 years of experience in Quality Assurance(Manual Software Testing)

• Experienced working in and utilizing various business analysis techniques with Agile.

• Experience working as part of a multi-function project team, including interacting with multiple stakeholders

• Strong analytical and problem-solving skills

• Meticulous attention to details.

• Excellent communication skills

• Knowledgeable with any test management and defect management applications Other Requirements:

• Candidate must possess at least a Bachelor's/College Degree, preferable in Computer Science / Information Technology / Engineering • Background in Retail business is a plus

• Amenable to working mid shift schedule

• Expertise in Mockup UI creation

• Expertise in Impact Analysis

• Expertise in JIRA & Confluence

Skills: Jira, Confluence, Business Analysis

About Voiceoc

Voiceoc is a Delhi based health tech startup which was started with a vision to help healthcare companies round the globe by leveraging Voice & Text AI. We started our operations in August 2020 and today, the leading healthcare companies of US, India, Middle East & Africa leverage Voiceoc as a channel to communicate with thousands of patients on a daily basis.

Website: https://www.voiceoc.com/

Responsibilities Include (but not limited to):

We’re looking for a hands-on Chief Technology Officer (CTO) to lead all technology initiatives for Voiceoc’s US business.

This role is ideal for someone who combines strong engineering leadership with deep AI product-building experience — someone who can code, lead, and innovate at the same time.

The CTO will manage the engineering team, guide AI development, interface with clients for technical requirements, and ensure scalable, reliable delivery of all Voiceoc platforms.

Technical Leadership

• Own end-to-end architecture, development, and deployment of Voiceoc’s AI-driven Voice & Text platforms.
• Work closely with the Founder to define the technology roadmap, ensuring alignment with business priorities and client needs.
• Oversee AI/ML feature development — including LLM integrations, automation workflows, and backend systems.
• Ensure system scalability, data security, uptime, and performance across all active deployments (US Projects).
• Collaborate with the AI/ML engineers to guide RAG pipelines, voicebot logic, and LLM prompt optimization.

Hands-On Contribution

• Actively contribute to the core codebase (preferably Python/FastAPI/Node).
• Lead by example in code reviews, architecture design, and debugging.
• Experiment with LLM frameworks (OpenAI, Gemini, Mistral, etc.) and explore their applications in healthcare automation.

Product & Delivery Management

• Translate client requirements into clear technical specifications and deliverables.
• Oversee product versioning, release management, QA, and DevOps pipelines.
• Collaborate with client success and operations teams to handle technical escalations, performance issues, and integration requests.
• Drive AI feature innovation — identify opportunities for automation, personalization, and predictive insights.

Team Management

• Manage and mentor an 8–10 member engineering team.
• Conduct weekly sprint reviews, define coding standards, and ensure timely, high-quality delivery.
• Hire and train new engineers to expand Voiceoc’s technical capability.
• Foster a culture of accountability, speed, and innovation.

Client-Facing & Operational Ownership

• Join client calls (US-based hospitals) to understand technical requirements or resolve issues directly.
• Collaborate with the founder on technical presentations and proof-of-concept discussions.
• Handle A–Z of tech operations for the US business — infrastructure, integrations, uptime, and client satisfaction.

Technical Requirements

Must-Have:

• 5-7 years of experience in software engineering with at least 2+ years in a leadership capacity.
• Strong proficiency in Python (FastAPI, Flask, or Django).
• Experience integrating OpenAI / Gemini / Mistral / Whisper / LangChain.
• Solid experience with AI/ML model integration, LLMs, and RAG pipelines.
• Proven expertise in cloud deployment (AWS / GCP), Docker, and CI/CD.
• Strong understanding of backend architecture, API integrations, and system design.
• Experience building scalable, production-grade SaaS or conversational AI systems.
• Excellent communication and leadership skills — capable of interfacing with both engineers and clients.

Good to Have (Optional):

• Familiarity with telephony & voice tech stacks (Twilio, Exotel, Asterisk etc.).

What We Offer

• Opportunity to lead the entire technology vertical for a growing global healthtech startup.
• Direct collaboration with the Founder/CEO on strategy and innovation.
• Competitive compensation — salary + meaningful equity stake.
• Dynamic and fast-paced work culture with tangible impact on global healthcare.

Other Details

• Work Mode: Hybrid - Noida (Office) + Home
• Work Timing: US Hours

Responsibilities:

• Develop and maintain mobile applications using React Native.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Ensure the performance, quality, and responsiveness of applications.

• Identify and correct bottlenecks and fix bugs.

• Help maintain code quality, organization, and automation.

• Write clean, maintainable, and scalable code.

• Participate in code reviews to ensure code quality and share knowledge with the team.

• Stay updated with the latest industry trends and technologies.

Requirements:

• Strong proficiency in JavaScript and familiarity with ES6+ syntax.

• Experience with Redux or other state management libraries.

• Familiarity with RESTful APIs to connect mobile applications to back-end services.

• Knowledge of mobile app architecture and design patterns.

• Experience with third-party libraries and APIs.

• Understanding of mobile development best practices.

• Ability to write well-documented, clean code.

• Strong problem-solving skills and attention to detail.

• Excellent communication and teamwork skills.

we are currently looking for Oracle SOA Architect to join our team at TekGeminus (Bohiyaanam Technology LLP) , Pune Kalyani Nagar. (FTE/C2C/C2H) , looking forward for a referral from you.

ABOUT US

TekGeminus – the new hub of technology simplification for the global arena. TekGeminus promises a highly compatible software solution that exceeds customer expectations. We have strengthened our integrated approach and set our base in five major continents including Australia, Europe, and Africa. With hands-on experience in the utility and telecom industry and the partnership with Oracle, it gives TekGeminus a cutting edge in the utilities and technology services domain.

JOB DESIGNATION

SOA Architect

EXPERIENCE

11+yrs

A little about Flynote (http://www.flynote.in">www.flynote.in):

Flynote is an international vacation platform with a belief that the best way to plan your trip is to speak to someone who has lived there. To get this done, we work with a global community of travel enthusiasts (Flynote Fellows) who travel and experience the world on our sponsorship. We then leverage this experience to monetise their passion for travel, using Flynote’s Technology Platform to plan & book highly tailored itineraries for our holidaying customers.

Founded by IIT Kanpur-ians in 2018, we are backed by some of the largest venture capital firms in the world & labelled as one of the top 15 early stage startups in Asia.

We are looking for great talent to join as earliest members of our team and make the world travel.

Media: 

1. CNBC: http://bit.ly/2XB70FQ
2. YourStory: http://bit.ly/2ID2CTr
3. Techcrunch: https://tcrn.ch/2ICn46E

As a Social media marketing specialist your major responsibilities revolve around acquisition of travellers (leads) from social media channels such as Facebook & Instagram. This role requires you to take the ownership of the following responsibilities : 

• Research on current benchmark trends, audience preferences and then design strategies for paid acquisition via social media
• Managing a budget to be spent on social media ads
• Design and execute social media ads and align the goals of marketing, revenue and supply team
• Brainstorm new and creative growth strategies for paid acquisition 
• Measure and report performance of all marketing campaigns, and assess against goals (ROI and KPIs)
• Diligently infuse tracking parameters and UTMs in the campaigns. 
• Identify trends and insights, and optimize spend and performance based on the insights
• Align and leverage resources from the tech team, content team, supply team and revenue team to further optimize your campaigns.
• Identify potential new audience (eg :- lookalike audience) and leverage existing customer base by running remarketing Ads.

Requirements:

• Proven work experience as a Social Media Marketing specialist in an experience, travel or hospitality industry. 
• Worked on lead generation campaigns.
• Was involved in managing a marketing budget of 1Cr+ every month.

• Ability to present and communicate ideas and strategies.
• An ability to multitask, to work on a number of projects at once with multiple managers. 
• Facebook Blueprint Certification is preferred but not a must.