BCS Care EMEA Agent
WHAT YOU'LL DO
- Support customers by providing helpful information, answering questions, and responding to complaints.
- Knowledge of how to talk and communicate effectively.
- Think fast and understand situations and come up with the best possible solution.
- First point of contact for photographers, clients and customers majorly through Chats/Emails.
- Quick in responding to Live chats and Inbound Calls
- Work effectively with the team.
WHAT YOU'LL NEED
- 2 to 5 years of experience.
- Comfortable with rotational shifts if needed.
- Telephone ease
- Prior experience in Customer Service - Voice or Semi voice
- Fluent English and excellent communication
- Rigorous, hardworking, but fun
- Challenging & Goal oriented mindset
- Prior experience in customer relationships is a plus.
- Basic French language written and spoken language is a plus.
About Meero
About
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Location : Bangalore
Total No. of Positions : 10+
Exp Band 1: 5 to 8 years
Location: Bangalore (Work from Office)
Job Description :
Experience in c++ linux environment and JD as below
Requirements analysis (DOORs, Jama or similar tools preferred)
Design Methodologies (Object Oriented, UML, Iterative, Agile preferred)
C++ programming, C, shell scripting, networking protocols, audio & video distribution, and
database management
Software Configuration Management – experience with GIT (Stash/BitBucket) preferred
System Integration & Test – problem solving and defect resolution
Experience with Object Oriented Programming concepts and design patterns, and abstraction
methodology
Experience in software design and development of Linux-based systems following an industrial
process
Experience with testing frameworks (i.e. google test), mocking frameworks (i.e. google mock),
static analysis tools (i.e. CppCheck), and test driven development.
Good To Know:
Object Oriented Programming.
Database Programming in any DB. (preferably Oracle).
Socket Programming.
MultiThreading. (POSIX THREADS)
Data Structures, STL
C++ Unit Testing.
Good debugging skills.
- Identifying potential clients through market research
- Making calls to generate leads, and helping to develop lead generation strategies
- Communicating with clients, answering questions, and scheduling presentations and follow-ups
- Assisting the sales department, which may include participating in meetings, managing email campaigns, and making cold calls
- Maintaining databases
- Contributing to data analysis to develop lead generation strategies
- Compiling weekly and monthly reports on key accounts, monitoring inventory and sell-through, and submitting recommendations
We are looking for an enthusiastic product management intern who can turn ideas into reality and lead our product development cycle.
Skills Required
1. Product design and development skills
- Feature prioritization
- User research
- Visual design
- Wireframing Prototyping
- Market research
- Database designing
- User testing.
2. Marketing skills
- Drafting marketing plans
- Growth hacking A/B testing
- Landing page creation(HTML)
- Content creation
- Understanding Google Analytics
- Google Ads.
3. Design skills
- Paper prototyping
-
Figma(optional).
Roles and Responsibilities
- Define our Product roadmap, planning, prioritization, tracking, and stake-holders dependency management.
- Work closely with product designers and developers and ensure functional requirements including edge cases are all captured and designs are all approved by all stakeholders.
- Authoring different test scenarios for user stories and functional testing of the same.
-
Define metrics, objects that are aligned with business goals and measure feature/release specific success.
About Us:
Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.
Hiring Process:
- Apply for your CV and past work to be reviewed.
- Receive a telephonic interview or assessment upon filling the final step form.
- Receive offer letter if selected.
Hiring Duration:
Our hiring process takes less than 24 hours from the time you receive the Final Step form.
Validity: Up to Dec 2023
- Apply soon, the earliest applicant would be preferred over the late applicants.
As a Lead Administrator, you should be able to act as a single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management.
Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on customer satisfaction surveys.
Drive service improvement programs.
Ensure adherence to quality/security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects
- Excellent in Java and Selenium
- Very good in SQL scripting
- Excellent communication skills
- Required 4+ years of experience in Java.
- Hands on professional experience using Core Java, Java Restful APIs, Gradle, Spring, Spring Boot and related frameworks.
- Hands on experience creating/consuming web services and data Data queries in SQL
- 2+ years’ experience of working with geographically dispersed teams, that fall across different time zones
- Experience with distributed architecture including web services and technologies
- Developing POCs
- Working knowledge of JIRA or other ALM tools to create a productive, high quality development environment
1. Communicate with the clients and understand their business requirements.
2. Build, train, and manage your own team of junior data engineers.
3. Assemble large, complex data sets that meet the client’s business requirements.
4. Identify, design and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
5. Build the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources, including the cloud.
6. Assist clients with data-related technical issues and support their data infrastructure requirements.
7. Work with data scientists and analytics experts to strive for greater functionality.
Skills required: (experience with at least most of these)
1. Experience with Big Data tools-Hadoop, Spark, Apache Beam, Kafka etc.
2. Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
3. Experience in ETL and Data Warehousing.
4. Experience and firm understanding of relational and non-relational databases like MySQL, MS SQL Server, Postgres, MongoDB, Cassandra etc.
5. Experience with cloud platforms like AWS, GCP and Azure.
6. Experience with workflow management using tools like Apache Airflow.
Key Responsibilities:
- Partnering with clients and internal business owners (product, marketing, edit, etc.) to understand needs and develop models and products for Kaleidofin business line.
- Good understanding of the underlying business and workings of cross functional teams for successful execution
- Design and develop analyses based on business requirement needs and challenges.
- Leveraging statistical analysis on consumer research and data mining projects, including segmentation, clustering, factor analysis, multivariate regression, predictive modeling, hyperparameter tuning, ensembling etc.
- Providing statistical analysis on custom research projects and consult on A/B testing and other statistical analysis as needed. Other reports and custom analysis as required.
- Identify and use appropriate investigative and analytical technologies to interpret and verify results.
- Apply and learn a wide variety of tools and languages to achieve results
- Use best practices to develop statistical and/ or machine learning techniques to build models that address business needs.
- Collaborate with the team to improve the effectiveness of business decisions using data and machine learning/predictive modeling.
- Innovate on projects by using new modeling techniques or tools.
- Utilize effective project planning techniques to break down complex projects into tasks and ensure deadlines are kept.
- Communicate findings to team and leadership to ensure models are well understood and incorporated into business processes.
Skills:
- 2+ year experience in advanced analytics, model building, statistical modeling, optimization, and machine learning algorithms.
- Machine Learning Algorithms: Crystal clear understanding, coding, implementation, error analysis, model tuning knowledge on Linear Regression, Logistic Regression, SVM, shallow Neural Networks, clustering, Decision Trees, Random forest, Boosting trees, Recommender Systems, ARIMA and Anomaly Detection. Feature selection, hyper parameters tuning, model selection and error analysis, ensemble methods.
- Strong with programming languages like Python and data processing using SQL or equivalent and ability to experiment with newer open source tools
- Experience in normalizing data to ensure it is homogeneous and consistently formatted to enable sorting, query and analysis.
- Experience designing, developing, implementing and maintaining a database and programs to manage data analysis efforts.
- Experience with big data and cloud computing viz. Spark, Hadoop (MapReduce, PIG, HIVE)
- Experience in risk and credit scoring domains preferred
Looking for someone to join our startup and work with us on several different projects. Strong communication skills are a must.
Skills:
- Candidate with 2+ yrs of experience in UI development or theme implementation.
- Mandatory proficient understanding of web markup, including HTML5, CSS3, Javascript, JQuery, Bootstrap, Photoshop.
- Front-end (CSS) frameworks like Foundation or Bootstrap, Semantic UI.
- Design wireframe/layout for website, web application, mobile apps.
- Up-to-date, in-depth knowledge of modern HTML, CSS and JS.
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- An eye for design to pixel perfect website conversion.
- Hands on experience on creating responsive websites using media queries (not just Bootstrap).
- Working knowledge of cross-browser-compatibility and different sizes of different screens.
- Self-motivated, good communication and ready to learn attitude.
- Experience with various JS libraries like jQuery, BackboneJS, UnderscoreJS etc.
- Experience in layout designing & theme conversion on open source CMS’s like WordPress, Drupal.
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Optimize application for maximum speed and scalability.
- Good understanding of SEO principles and ensuring that application will adhere to them.
- Familiarity with tools such as Gimp or Photoshop is a plus.
- Proficient understanding of cross-browser compatibility issues and ways to work around them. - Proficient understanding of code versioning tools, such as Git
Responsibilities:
- Develop new user-facing features.
- Build reusable code and libraries for future use.
- Develop functional and appealing web and mobile-based applications based on usability
- Provide website maintenance and enhancements.
- Translation of the UI/UX design wireframes to actual code that will produce visual elements of the application
- Ensure the technical feasibility of UI/UX designs.
- Maintain graphic standards and branding throughout the product’s interface
- Stay up-to-date on emerging technologies promotes usability best practices.
- Optimize application for maximum speed and scalability.
- Collaborate with other team members and stakeholders.
- Create quality mockups and prototypes on tight timelines.
- Proficient understanding of cross-browser compatibility, devices, responsive issues and ways to work around them.