BCS Care EMEA Agent
WHAT YOU'LL DO
- Support customers by providing helpful information, answering questions, and responding to complaints.
- Knowledge of how to talk and communicate effectively.
- Think fast and understand situations and come up with the best possible solution.
- First point of contact for photographers, clients and customers majorly through Chats/Emails.
- Quick in responding to Live chats and Inbound Calls
- Work effectively with the team.
WHAT YOU'LL NEED
- 2 to 5 years of experience.
- Comfortable with rotational shifts if needed.
- Telephone ease
- Prior experience in Customer Service - Voice or Semi voice
- Fluent English and excellent communication
- Rigorous, hardworking, but fun
- Challenging & Goal oriented mindset
- Prior experience in customer relationships is a plus.
- Basic French language written and spoken language is a plus.
Shubham Vishwakarma
Full Stack Developer - Averlon
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SCOPE
Responsible for Service Now developer, support and collaboration with process owners, enhancing core applications and ensuring delivery and on-going support of IT solutions. The ServiceNow developer is accountable for configuring and setting up ServiceNow modules/applications. Work closely with IS department management to develop technical solutions to satisfy the business needs of the IS department and other departments using the ServiceNow platform.
SKILLS & CERTIFICATIONS
- Deep working knowledge of most or all the following: ITSM, ITOM, CMDB, Service Portal, Integration Hub
- Hands-on experience with and demonstrated proficiency in JavaScript, Angular JS, or other related languages
- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
- Experience with extending the ServiceNow schema to custom applications
- Experience with use of Workflow Editor and Flow Designer
- Understanding of ServiceNow’s license and entitlement structure
- Experience with ServiceNow platform upgrades
- Experience with Automated Testing Framework.
EDUCATION & EXPERIENCE
- Bachelor’s degree in computer science.
PortOne is re−imagining payments in Korea and other international markets. We are a Series B funded startup backed by prominent VC firms Softbank and Hanwa Capital
PortOne provides a unified API for merchants to integrate with and manage all of the payment options available in Korea and SEA Markets - Thailand, Singapore, Indonesia etc. It's currently used by 2000+ companies and processing multi-billion dollars in annualized volume. We are building a team to take this product to international markets, and looking for engineers with a passion for fintech and digital payments.
Culture and Values at PortOne
- You will be joining a team that stands for Making a difference.
- You will be joining a culture that identifies more with Sports Teams rather than a 9 to 5 workplace.
- This will be remote role that allows you flexibility to save time on commute
- Your will have peers who are/have
- Highly Self Driven with A sense of purpose
- High Energy Levels - Building stuff is your sport
- Ownership - Solve customer problems end to end - Customer is your Boss
- Hunger to learn - Highly motivated to keep developing new tech skill sets
Who you are ?
* You are an athlete and QA is your sport.
* Your passion drives you to learn and break stuff and not because your manager tells you to.
* Your work ethic is that of an athlete preparing for your next marathon. Your sport drives you and you like being in the zone.
* You are NOT a clockwatcher renting out your time, and NOT have an attitude of "I will do only what is asked for"
* Enjoys solving problems and delight users both internally and externally
* Take pride in working on projects to successful completion involving a wide variety of technologies and systems
Skills and Experience
* 2+ year of experience working as a Quality Assurance Engineer & shipping high quality products.
* Strong knowledge of QA methodology and tools
* Experience in manual testing
* Hands on experience in any one of Automation testing frameworks - Selenium, TestNG. Robot, UFT etc
* Experience in API & Mobile testing
* Experience in Any Scripting and Programming language
* BE in Computer Science or equivalent combination of technical education and work experience
Preferred Qualifications
* QA Experience in Ecommerce Operations/Payments/Fintech domain
* Proficiency in Java/C/Golang or any high level programming language
* Hands on experience in any one of Automation testing frameworks - Playwright, Selenium, TestNG. Robot, UFT etc
* Ability to understand technical specifications and analyze log files
* Knowledge of Test suite management tools - JIRA etc
What will you do ?
* Utilize innovative testing technologies to develop product's testing strategy
* Participation in design and code inspections.
* UI, API and Hybrid testing and automation
* Perform manual testing, the scope of which will encompass all functionalities of services as a prequel to automation
* Analyze test logs, debug failures; create test reports, co-ordinate with stakeholders
* Collaborate with stakeholders across the organization such as experts in - product, design, engineering
* Create Automation scripts
* Uphold best practices in software testing with attention to security practices
Here are examples of apps/features you will be working on as a QA Engineer
* Intuitive, easy-to-use APIs for payment process.
* Integrations with local payment gateways in international markets.
* Dashboard to manage gateways and transactions.
* Analytics platform to provide insights
Role Overview
We are looking for a Product Adoption Specialist who will play a key role in ensuring seamless implementation, training, and adoption of EasyEcom’s modules and new product features by our clients. This role involves hands-on onboarding support, client training, gathering on-ground insights, and driving product adoption through consistent engagement and feedback.
Key Responsibilities
- Conduct on-site and virtual product demos, training, and onboarding sessions for clients to ensure smooth adoption of EasyEcom’s modules and new features.
- Assist clients in initial setup and configuration of the EasyEcom platform, ensuring their systems are fully operational and integrated.
- Act as a bridge between clients and the product team, i.e., capture real-time feedback, identify usability issues, and suggest practical improvements.
- Track and report adoption metrics for new features and modules, and ensure clients are utilizing the platform to its full potential.
- Collaborate with internal teams (Product, Support, Key Accounts) to resolve implementation issues and ensure customer satisfaction.
- Develop training materials, documentation, and FAQs to enhance the self-service experience for clients.
- Maintain a high level of product knowledge and keep up-to-date with new releases and enhancements.
- Meet or exceed adoption and engagement targets set for existing and new clients.
Key Performance Indicators (KPIs)
- Successful completion of client onboarding within defined timelines.
- % of clients adopting new modules/features post-launch.
- Customer satisfaction and training feedback scores.
- Number of actionable product insights shared with the Product team.
Preferred Experience
- Prior experience in eCommerce operations or SaaS-based implementation.
- Exposure to warehouse or retail tech environments.
- Working knowledge of Excel, CRM tools, and support ticketing systems.
Required Skills & Qualifications
- Bachelor’s degree in Business, Engineering, or a related field.
- 1–3 years of experience in customer onboarding, product training, implementation, or customer success (preferably in SaaS or eCommerce tech).
- Strong communication and presentation skills in English and Hindi.
- Ability to explain technical concepts in simple, client-friendly language.
- Comfortable with frequent travel and hands-on work at client sites.
- An analytical mindset with the ability to capture and report actionable feedback.
- Comfortable working independently or in a cross-functional setup.
NodeJS (Node.js)
MongoDB
Express
JavascriptKey Responsibilities:
- Rewrite existing APIs in NodeJS.
- Remodel the APIs into Micro services-based architecture.
- Implement a caching layer wherever possible.
- Optimize the API for high performance and scalability.
- Write unit tests for API Testing.
- Automate the code testing and deployment process.
Skills Required:
- At least 2.5 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
- Excellent hands-on experience using MySQL or any other SQL Database.
- Good knowledge of MongoDB or any other NoSQL Database.
- Good knowledge of Redis, its data types, and their use cases.
- Experience with graph-based databases like GraphQL and Neo4j.
- Experience developing and deploying REST APIs.
- Good knowledge of Unit Testing and available Test Frameworks.
- Good understanding of advanced JS libraries and frameworks.
- Experience with Web sockets, Service Workers, and Web Push Notifications.
- Familiar with NodeJS profiling tools.
- Proficient understanding of code versioning tools such as Git.
- Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
- Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
- Experience building a large-scale social or location-based app.
A Business Architect is responsible for designing and aligning business strategies and operations with the organization's overall goals and objectives.
Roles and Responsibilities:
1. Designing and implementing business strategies: Business Architects are responsible for developing and implementing business strategies that align with the organization's goals and objectives. They identify areas for improvement, design solutions, and work with stakeholders to implement changes.
2. Aligning business processes: Business Architects ensure that business processes are aligned with the organization's overall goals and objectives. They identify areas for improvement and design processes that support efficient and effective operations.
3. Developing and implementing business architecture: Business Architects develop and implement business architecture that aligns with the organization's goals and objectives. They define the organization's structure, systems, processes, and technology, ensuring that they are aligned with the business strategy.
4. Analyzing business requirements: Business Architects analyze business requirements to identify opportunities for improvement. They work with stakeholders to define requirements and design solutions that meet those requirements.
5. Leading cross-functional teams: Business Architects lead cross-functional teams, bringing together stakeholders from different departments to design and implement solutions that support the organization's goals and objectives.
6. Communicating with stakeholders: Business Architects communicate with stakeholders to understand their needs and expectations, and to keep them informed of progress and changes. They work with stakeholders to ensure that solutions meet their requirements and expectations.
7. Managing change: Business Architects manage change by identifying potential roadblocks and developing strategies to mitigate them. They work with stakeholders to implement changes and ensure that they are adopted effectively.
8. Continuously improving processes: Business Architects are responsible for continuously improving processes to ensure that they remain aligned with the organization's goals and objectives. They identify areas for improvement, design solutions, and work with stakeholders to implement changes
Overall, a Business Architect plays a critical role in designing and implementing strategies, processes, and systems that support the organization's goals and objectives. They work closely with stakeholders across the organization, leading cross-functional teams and managing change to ensure that solutions are effective and efficient.
Total exp: 8-10 years
Rel exp: 5 years (Business analysis, Management consulting)
Location: Chennai
Salary package: 22-25 LPA (on average)
NodeJS (Node.js)MongoDBThe Role:
You are a Backend Engineer passionate about building world-class mobile and web applications with performant backend and glitch-free experience. You will be part of a team which will be delivering technology that enhances the in-app experience for our users and enables our development teams to build mobile apps easier, faster and more efficient. You will build compelling and engaging applications for Web and Mobile platforms. Employing your experience in latest Nodejs frameworks like Express.js,Hapi.js, Yarn, PM2 and proficiency in Elasticsearch, in building RESTful APIs, in integrating with databases like MongoDB and MySQL/Postgres with discipline in collaboration and pair programming. Our clientele majorly comprises of BFSI companies, so experience in Financial Applications and enterprise data security will be a big-plus.
Responsibilities:
• Contribute to an Agile team to build web and mobile applications, APIs, SDKs and other tools as required
• Collaborate with various teams within IORTA to realize the requirements for the project and Rapidly deliver iterative solutions
• Provide task plans and follow trends in technology and suggest new approaches to application design and development
• Review and evaluate designs for compliance with development guidelines
•. Implement best practices and methods to improve the development process within the
team and organization
PHP- Design and develop innovative, company impacting products and services to support infrastructure operations
- Design, develop and implement object-oriented PHP applications from prototype through implementation
- Integrate open source and commercial enterprise applications into an exposed API and web-based portal
- Create highly scalable and performant REST/SOAP web services
- Keep focus on end users and goals all through the development process
- Work closely with product management and stakeholders to ensure applications meet needs and expectations
- Adhere to the highest levels of technical discipline and excellence to set a standard for the larger development organization
Requirements
- Bachelor's Degree in Computer Science, related field, or comparable extra work experience
- Solid experience with SQL and relation databases
- Solid experience with Object Oriented Design and Development
- Experience Developing API Interfaces
- Experience with version control systems, preferably Git
Beneficial Skills
- Experience with non-relational data stores such as ZooKeeper or Memcache
RaRa Delivery is revolutionizing e-commerce in Indonesia by moving all the deliveries to instant and same-day. We are making instant deliveries truly scalable and cost-effective by leveraging a differentiated operating model and real-time smart batching technology. We are already partnered with all the biggest players in Indonesia across product categories and are backed by investors like Sequoia Capital, East Ventures and 500 Startups.
About the role
The Product Manager is responsible for both product planning and execution. This includes managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision and working closely with engineering to deliver quality winning products. It also includes working with sales, ops, marketing and finance to ensure productivity, revenue and customer satisfaction goals are met
Responsibilities
Identify user problems and provide solutions with product feature/improvements
Define and write product backlogs and drive prioritization within an agile team
Working closely with developers, designers, and other stakeholders to implement new products, features or improvements.
Evaluate the impact of the product/feature/improvements periodically
Act as an intermediary between operations, technical, and business to ensure all processes are in harmony
Communicate product plan and user feedback to all related stakeholders
Ideal Candidate Profile
Minimum 2 years’ experience working as Product Manager in a hyper growth startup
Able to breakdown complex problems into smaller use cases and solutions
Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements and features
Excellent problem solving skills
Strong interpersonal skills to be able to communicate effectively with both external and internal customers.
Ability to speak and write in English and Bahasa and work in a multicultural environment
Possess empathy for our users
Have a genuine interest in logistics and technology
This profile will include following responsibilities:
– Provide First Level of Support to Enterprise Customers
– Understand and Respond to Client Queries/Service Request
– Report Application Bugs to the Development Team and Follow-up
– Install Product Upgrades on the client premises/Cloud environment
– Follow Product Deployment Process
– Provide Product Demos and Trainings to Clients/Team Members
– Maintain Support Tickets on the Service Desk
– Write Scripts to automate installation tasks or other manual tasks
– Participate in Quality initiatives
Data Analytics
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon