Customer Support executive

Key Responsibilities

Lead outbound and inbound sales calls to convert leads into paying customers

Develop and execute strategic calling campaigns to meet monthly and quarterly sales targets

Identify upselling and cross-selling opportunities across our product suite

Maintain detailed records of customer interactions, feedback, and sales progress using CRM tools

Collaborate with marketing and product teams to refine messaging and improve conversion rates

Mentor junior telesales staff and support training initiatives

Analyze sales metrics and provide actionable insights to improve performance

Resolve customer queries and objections with professionalism and empathy

Required Skills & Qualifications:

3–5 years of proven telesales experience, preferably in the dot-com/Concept Selling

Exceptional communication and negotiation skills

Ability to work independently and as part of a fast-paced team

Results-driven mindset with a passion for exceeding targets

Role Overview: As a Product Marketing Manager, you will play a pivotal role in driving the success of our products by developing and executing marketing strategies to build brand awareness, engage customers, and support international market expansion. This is a unique opportunity to shape the marketing function in a fast-paced startup environment. 

Key Responsibilities: 

1. Product Positioning & Messaging: 

○ Develop compelling product messaging and positioning that highlights value propositions and resonates with target audiences globally. 

2. Go-To-Market Strategy: 

○ Lead go-to-market planning and execution for product launches, ensuring alignment across product, sales, and marketing teams. 

○ Collaborate with cross-functional teams to create launch campaigns, content, and 

resources. 

3. Market Research & Insights: 

○ Conduct market research and competitor analysis to understand industry trends, customer needs, and growth opportunities. 

○ Use data-driven insights to refine product and marketing strategies for international markets. 

4. Content Development: 

○ Create and oversee the development of marketing assets such as product demos, brochures, videos, case studies, and thought leadership content. 

5. International Marketing: 

○ Build and execute marketing strategies for global markets, adapting campaigns to cultural nuances and regional demands. 

○ Partner with local teams, distributors, or agencies to drive regional success. 

6. Customer Engagement: 

Develop strategies to build customer advocacy through testimonials, reviews, and case studies. 

○ Lead customer feedback loops to influence product improvements and innovations.

7. Performance Tracking & Reporting: 

○ Monitor and analyze marketing campaign performance using KPIs and ROI metrics.

○ Provide actionable insights to improve campaign effectiveness and product adoption. 

About Wekan Enterprise Solutions

Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud by adopting modern technology solutions that help them achieve their performance and availability requirements. With strong capabilities around Mobile, IOT and Cloud environments, we have an extensive track record helping Fortune 500 companies modernize their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies.

Job Description

We are seeking an experienced Project Manager to lead and manage the successful delivery of client projects within our services organization. The Project Manager will oversee all phases of the project lifecycle, ensuring that each project is delivered on time, within scope, and budget while meeting the companys quality standards. This role involves working closely with clients, stakeholders, and cross-functional teams to deliver technology solutions and business outcomes tailored to the needs of each client.

Key Responsibilities:

• End-to-End Project Management: Lead and manage multiple client projects, from initiation to completion, ensuring timely delivery and adherence to project objectives.
• Client Engagement: Serve as the primary point of contact for clients, fostering strong relationships and ensuring their needs and expectations are met throughout the project.
• Team Leadership: Coordinate and collaborate with cross-functional teams (e.g., engineering, design, operations) to ensure effective execution of project tasks and milestones.
• Scope and Change Management: Define project scope and objectives, ensuring scope changes are carefully managed and communicated to all stakeholders.
• Budget and Resource Management: Develop and manage project budgets, allocate resources efficiently, and ensure the project is completed within financial constraints.
• Risk Management: Identify potential project risks and issues, develop mitigation plans, and address challenges proactively to keep the project on track.
• Quality Assurance: Ensure that all deliverables meet the quality standards and are aligned with the clients requirements.
• Reporting and Documentation: Provide regular updates to stakeholders and senior management on project status, risks, and outcomes. Maintain thorough project documentation for future reference.

Requirements:

• Bachelors degree in Computer Science, Business, or related field (Masters degree or PMP certification is a plus).
• Overall 8+ years of experience managing technology or software development projects, preferably within a services or consulting organization.
• Proven ability to deliver projects on time and within budget, with a strong track record in managing cross-functional teams.
• Strong understanding of project management methodologies (Agile, Waterfall, or Hybrid).
• Excellent leadership, communication, and negotiation skills.
• Ability to manage multiple projects simultaneously, balancing priorities and deadlines.
• Proficiency in project management tools (e.g., Jira, MS Project, Trello).
• Preferred Qualifications:
• Experience in delivering digital transformation, cloud migrations, or application modernization projects.
• Familiarity with software development processes and methodologies.
• Strong client-facing and stakeholder management skills.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for growth and professional development.
• A collaborative, innovative work environment.

Location: Bangalore

Employment Type: Full-time

At least 5 years of experience in testing and developing automation tests.

A minimum of 3 years of experience writing tests in Python, with a preference for experience in designing automation frameworks.

Experience in developing automation for big data testing, including data ingestion, data processing, and data migration, is highly desirable.

Familiarity with Playwright or other browser application testing frameworks is a significant advantage.

Proficiency in object-oriented programming and principles is required.

Extensive knowledge of AWS services is essential.

Strong expertise in REST API testing and SQL is required.

A solid understanding of testing and development life cycle methodologies is necessary.

Knowledge of the financial industry and trading systems is a plus

Profile:

• Graduation is a must
• Minimum of 6 months relevant working experience.
• Excellent English– written and verbal – communication skills.
• Ability to persuade and influence.
• Able to work with people from different cultural background.

Key responsibilities

• You will be responsible for Recruitment of candidates on a Junior level.
• Manage hiring managers and candidate relationships at a professional level.
• Partner with recruiters to determine business needs, identify skill gaps and solicit input on recruiting strategies.
• Assist with Employer Branding projects.

•  Lead the design and implementation of our new web-based user interface for our partner management service
  •    Work effectively with product management, UX designers and backend engineers
  •    Commit to deliver high quality, robust, and accessible user interface
  •    Follow software development best practices including writing unit tests and perform code reviews
  •    Build reusable components and libraries and optimize for maximum performance
  •    Provide production deployment support and troubleshooting

What you need to be ready: 

•  Minimum 3+ years of experience in UI Development
•  Thorough understanding of React.js and its core principles with minimum 2 years of experience
•  Prior experience in building customer facing web Application
  •    In-depth knowledge of HTML, Typescript/JavaScript, CSS/Sass, and related frameworks and libraries
  •    Thorough understanding of React.js and its core principles with minimum 2 years of experience
  •    Experience in Single Page Application architecture
  •    Proficient in writing tests using Jest, Mocha or any similar framework
  •    Strong computer science fundamentals in design, data structures, and problem solving
  •    Excellent troubleshooting skills