Customer Support executive

Position:

Manager – Business Development & Partnerships

Location:

Pan India – Hybrid / Remote Work

Reporting To:

National Head – Business Development & Partnerships

Job Summary:

The Manager – Business Development & Partnerships will be responsible for spearheading strategic growth initiatives, forging alliances, and scaling companies India's presence across regions and service verticals. This role combines strategic sales leadership with high-impact partnership development. The ideal candidate will have strong B2B experience in certification/compliance services, proven leadership abilities, and a growth mindset. This is a senior role with high visibility and direct contribution to organizational expansion.

Key Responsibilities:

Strategic Sales Leadership

- Lead regional and national revenue growth plans for management

system certifications, sustainability programs, training, and cyber

assurance services.

- Own and drive sales forecasting, funnel management, and target

achievement across assigned sectors.

- Collaborate with operations and delivery teams for customized client

solutions and seamless service fulfillment.

Partnership Development & Alliances

- Identify, evaluate, and build strategic partnerships with consulting

firms, technology partners, training organizations, industry

associations, and government bodies.

- Develop reseller/affiliate programs to extend companies India’s market

reach.

- Manage MoUs, partnership contracts, and alliance performance

tracking.

Large Account Management

- Manage high-value enterprise accounts across sectors (e.g., Pharma,

IT, Energy, Infrastructure, etc.).

- Work with CXO-level stakeholders to position company India as a long-term assurance partner.

- Drive cross-selling and account mining initiatives to maximize account

lifetime value.

Team Development & Mentorship

- Lead and mentor a team of Business Development Executives,

Assistant Managers, and Regional Sales Reps.

- Conduct periodic reviews, pipeline evaluations, and skills development

initiatives.

- Build a performance-driven culture focused on consultative value

selling. Market Intelligence & Strategic Initiatives

- Monitor market trends, emerging compliance needs,

government/regulatory shifts, and competitor strategies.

- Recommend new product/service opportunities aligned with client

needs and global standards evolution.

- Support brand positioning through event representation, panel

discussions, and industry networking.

Key Qualifications and Skills:

Education:

- Bachelor’s degree in business, Engineering, Science, or equivalent.

- MBA/PGDM in Marketing/Sales or related specialization preferred.

Experience:

- Minimum 8 years of experience in B2B business development, with at

least 3 years in a managerial/leadership role.

- Strong exposure to the Certification, Auditing & Training ecosystem.

- Experience in strategic partnership building and key account

management is essential.

- Prior experience in ISO certification, auditing, training, regulatory

compliance, or consulting services is mandatory.

Skills:

- Leadership and team-building ability with strong stakeholder

management.

- Excellent consultative sales and negotiation skills.

- In-depth understanding of standards, compliance lifecycles, and ESG

trends.

- Fluent communication and presentation skills for CXO engagement.

- CRM proficiency and comfort with business analytics/reporting tools.

Key Performance Indicators (KPIs):

- Achievement of individual and team sales targets.

- Client acquisition, satisfaction and retention rates.

- Timely and accurate reporting of sales activities.

Compensation:

- Competitive base salary with industry-leading variable/incentive

structure

- Leadership L&D programs and standard/certification sponsorships

- Travel reimbursements and executive-level benefits

- Long-term growth opportunities into national/regional leadership

1. Work on a disruptive product that's still in the early stages
2. Review functional and design specifications to ensure a complete understanding of the system
3. Take ownership of the end-to-end system and take all requirements, issues, and enhancements to closure single-handedly
4. Mobile testing experience with strong basics, understanding of testing and shipping releases on these platforms - iOS, Android, and Web
5. Prior experience in creating optimal test strategy - functional, non-functional, analytics, and automation
6. Experience with relational database and SQL queries
7. Sharp analytical abilities and excellent written and verbal communication skills
8. Experience of working with JIRA
9. Prior experience in automation testing
10. Prior experience in working with tools like -
    1. Figma
    2. Datadog
    3. AWS

Preferred work start time is 8AM IST (Reason for that is Client location is Australia)

We are seeking a skilled C# Developer to join our team. The ideal candidate will have a strong background in C# programming and experience in developing SSRS reports. Familiarity with Azure Functions is a plus. This role requires a quick learner who can adapt to new technologies and challenges with ease.

Responsibilities:

• Develop and maintain applications using C#.
• Create and manage SSRS reports to support business needs.
• Optionally work with Azure Functions to build and deploy services.
• Participate in all phases of the software development lifecycle.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and correct bottlenecks and fix bugs.
• Help maintain code quality, organization, and automatization.

Qualifications:

• Proven experience as a C# developer.
• Strong knowledge of the .NET framework.
• Proficient in creating and managing SSRS reports.
• Experience with Azure Functions is advantageous but not required.
• Excellent problem-solving skills and ability to work independently.
• Adept at learning new technologies quickly.

Additional Notes:

• The ideal candidate would be able to start their day at 8 AM IST to synchronize with the team in Perth, Australia. While this is highly preferred, it is not a strict requirement. Candidates should be prepared for early starts regardless to attend essential team meetings.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work on exciting projects with cutting-edge technologies.
• A supportive and collaborative work environment.
• Professional growth and development opportunities.

Job Type: Full-time

Services: Data Scientist

Exp 8+yrs

Location: Pune (preference)

As a Data Scientist who can help us with our innovation lab initiative, you will be responsible for extracting insights from large datasets and turning them into actionable strategies to drive business decisions. You will collaborate with cross-functional teams to identify opportunities for leveraging data to solve business problems and improve processes.

Advanced Degree: PhD or equivalent in Computer Science, Data Science, Statistics, Mathematics, or a related field, demonstrating a strong foundation in theoretical and practical aspects of AI and machine learning.

Deep Technical Expertise: Proven track record of applying advanced statistical models, machine learning algorithms, and computational methodologies to solve complex problems in various domains.

Hands-on Experience with AI Technologies: Extensive experience in designing, implementing, and deploying AI solutions, including but not limited to natural language processing, computer vision, and predictive analytics projects.

Strong Programming Skills: Proficiency in programming languages such as Python, R, or Scala, and familiarity with AI and machine learning frameworks (e.g., TensorFlow, PyTorch).

Data Manipulation and Analysis: Expertise in handling and analyzing large datasets using SQL, NoSQL, and data processing frameworks (e.g., Spark).

Excellent Communication Skills: Ability to clearly articulate complex technical concepts, findings, and the business value of AI solutions to both technical and non-technical stakeholders.

Understanding of AI Ethics and Bias: Knowledge of ethical AI practices, including bias detection and mitigation strategies, to ensure the development of fair and responsible AI systems.

Problem-Solving Ability: Demonstrated ability to apply analytical and creative thinking to complex challenges, with a track record of innovative solutions in AI.

Collaboration and Leadership: Experience working in cross-functional teams, with the ability to lead projects and mentor junior team members in AI methodologies and best practices.

Industry-Specific AI Application Knowledge: Demonstrated experience in applying AI solutions to real-world problems in industries such as healthcare, finance, retail, or manufacturing, showing a deep understanding of sector-specific challenges and opportunities.

LLM Development and Customization: Hands-on experience in developing, fine-tuning, and deploying Large Language Models for applications such as conversational agents, content generation, and semantic analysis.

Advanced Natural Language Understanding (NLU) and Generation (NLG): Expertise in leveraging LLMs for complex NLU and NLG tasks, demonstrating a deep understanding of language model capabilities and limitations.

About Intraedge: https://intraedge.com/ 

Intraedge is a Technology, Products and Learning Organization, It was founded in 2002 with offices in the US, India, Europe, Canada, and Singapore. We provide our clients with the resources and expertise to enhance business performance through technology. 

As an IT Technical Lead, you will play a crucial role in managing and leading a team of IT professionals. You will be responsible for providing technical guidance, overseeing project execution, and ensuring the successful delivery of IT solutions. Your expertise will be instrumental in driving innovation, implementing best practices, and maintaining a high level of technical excellence within the organization.

Key Responsibilities:

Team Leadership: Lead a team of IT professionals, including developers, engineers, and support staff. Provide guidance, mentorship, and technical expertise to ensure team members' growth and success. Foster a collaborative and positive work environment.

Technical Strategy and Planning: Develop and implement a strategic technical roadmap aligned with the organization's goals and objectives. Stay up to date with emerging technologies and trends, and assess their applicability to the organization's IT infrastructure. Make recommendations for technology adoption or enhancements.

Project Management: Oversee the execution of IT projects, including resource allocation, task assignments, and timelines. Collaborate with stakeholders to gather requirements, define project scope, and ensure successful project delivery. Monitor project progress, identify and mitigate risks, and resolve issues as they arise.

Technical Expertise: Serve as a subject matter expert in various IT domains, such as software development, infrastructure management, cybersecurity, and data management. Stay informed about industry best practices and provide guidance on technical standards, frameworks, and methodologies. Conduct research and evaluation of new technologies to support business objectives.

Collaboration and Communication: Collaborate with cross-functional teams, including business stakeholders, product managers, and other IT teams. Effectively communicate technical concepts and solutions to both technical and non-technical stakeholders. Foster strong relationships with external vendors and partners.

Troubleshooting and Issue Resolution: Assist in troubleshooting complex technical issues and provide guidance to team members in resolving them. Identify root causes, implement corrective actions, and develop preventive measures to avoid similar issues in the future. Ensure the timely resolution of critical incidents.

Continuous Improvement: Drive continuous improvement initiatives within the IT department by identifying areas for optimization, streamlining processes, and implementing automation where applicable. Promote a culture of innovation, learning, and knowledge sharing within the team.

Qualifications and Requirements:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

Proven experience in a technical leadership role, managing and leading a team of IT professionals.

Strong technical background in one or more IT domains, such as software development, infrastructure management, cybersecurity, or data management.

In-depth knowledge of industry best practices, emerging technologies, and trends.

Proficiency in project management methodologies and tools.

Excellent communication and interpersonal skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders.

Strong problem-solving and troubleshooting abilities.

Demonstrated ability to drive innovation, implement process improvements, and foster a culture of continuous learning.

• Experience on using Mendix Developer Studio for designing and developing Web-based
  applications
  Knowledge of web services
  Knowledge of export & importing data
  Knowledge of debugging the web services & microflows
  Understanding Data models and SQL Query Building
  Build applications using Schema Domain Entity Design, User Interface Development for
  Desktop, Tablet and Mobile devices
  Knowledge of building Microflows and Nanoflows and using Containers
  Understanding Data models and SQL Query Building
  Strong customer intrfacing and conflict resolution skills

Safety Connect is a growing company in the domain of field force and road safety.

We are looking for a driven, patient, and passionate problem solver to join our team. In this role, you will be responsible for training and onboarding new customers and managing customer relationships throughout their entire life cycle. We’re looking for superior people skills and a positive attitude.

we’re growing and evolving, and if you are flexible then you’ll need to come along for the ride.

Responsibilities:

• Creating MIS reports, Weekly /Monthly /Quarterly/Annual reports as required to the customers.

• Manage incoming calls and emails and handle appropriate follow-up calls and emails.

• Address, resolve and record any customer issues that arise about business growth, billing, and general account satisfaction.

• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals.

• Coordinate and train all new customer starts in an efficient and streamlined way.

• Prepare necessary documentation or visuals for the client to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement.

• Work with the sales and marketing team to drill customer references and develop case studies.

Requirements /Qualifications: 

• 1-2 years of experience in communications, marketing, sales, account management, or customer success.

• Multi-tasking skills, strategic planning, and project management skills.

• Exceptional communication skills (verbal and written). 

• Analytical and process-oriented mindset.

• The ability to solve problems & to think quickly on your feet.

• An eye for detail.

• Knowledge of SalesForce and project management tools.

• Event planning experience is a plus.

• Developing a clear product strategy and the product roadmap for the company's Connect business
• Working closely with the engineering team to guide and drive the roadmap
• Developing appropriate planning, prioritization, and release management processes in tandem with business, engineering, and other leads
• Driving superb execution against plan anticipating risk and leading discussions via frequent, clear communication. (both internally and with customers)
• Owning the product metrics driving scale, efficiency and experience
• Working closely with business to build the growth roadmap

Desired Candidate Profile

• B.E./B.Tech and/or MBA
• At least 6 years of product management experience where you have played a significant role in the creation of new products or had end-to-end ownership of a product
• B2C product management experience, preferably in consumer tech startups
• A strong technical background, enabling meaningful contribution to technically-driven features
• Previous development experience in some form is required
• Strong communication skills
• Product Mindset with a design first thinking
• Agility and endurance
• Awareness of latest industry trends    

We’re seeking an expert Full-Stack developer ( Expert in  HTML 5, PHP, Canvas & JQuery) to help us update our back-end admin. You will work from layouts in Adobe XD and Anima and work side by side with our development team in Manila and coordinate tasks and timelines to complete our  project.  Estimate full-time 3 month timeline- possibility may need you for ongoing freelance work after project completion.

We are looking to hire a temporary, freelance position for now. 


REQUIREMENTS

• At least 3 year(s) of working experience in eCommerce web development  is  required for this position

• Strong knowledge of current architectural approaches to web-based applications development

• Experience with Agile development projects

• Ability to effectively manage changing and multiple priorities

• Experience with PHP, CSS, HTML / HTML 5, Javascript coding

• MVC based PHP framework (Laravel)

• jQuery/AJAX/JSON or other Javascript frameworks (AngularJS, React Backbone, etc)

• HTML5 Responsive framework (Bootstrap, foundation, skeleton, etc)

Knowledge of Linux command-line

• Experience of using version control (Github, Subversion, BitBucket, Adobe Photoshop, Adobe XD, Anima)

• Knowledge and understanding of how to update modules using Angular or React 

• Knowledge and understanding of Databases (MySql/MSSQL)

• Knowledge and understanding of SEO tools application

• Experience with open-source software

• Enjoy mentoring team members; helping them to advance their technical skills

• Must be able to stay on top of advancing internet and computer technology and its effects to the business environment

• Be willing to work in a research capacity ñto find, test, and critically review open-source frameworks and technologies.

HOW TO APPLY

Make an intro answering the following questions:

1) Provide an example of a web application that you've built that uses HTML 5, Canvas or where multiple files can be uploaded simultaneously