Customer Support executive

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

 Hiring for Azure Data Engineers.

Location: Bangalore

Employment type: Full-time, permanent

website: www.amazech.com

Qualifications: 

B.E./B.Tech/M.E./M.Tech in Computer Science, Information Technology, Electrical or Electronic with good academic background.

Experience and Required Skill Sets:

•       Minimum 5 years of hands-on experience with Azure Data Lake, Azure Data Factory, SQL Data Warehouse, Azure Blob, Azure Storage Explorer

•       Experience in Data warehouse/analytical systems using Azure Synapse.

Proficient in creating Azure Data Factory pipelines for ETL processing; copy activity, custom Azure development, Synapse, etc.

•       Knowledge of Azure Data Catalog, Event Grid, Service Bus, SQL, and Purview.

•       Good technical knowledge in Microsoft SQL Server BI Suite (ETL, Reporting, Analytics, Dashboards) using SSIS, SSAS, SSRS, Power BI

•       Design and develop batch and real-time streaming of data loads to data warehouse systems

 Other Requirements:

A Bachelor's or Master's degree (Engineering or computer-related degree preferred)

Strong understanding of Software Development Life Cycles including Agile/Scrum

Responsibilities: 

•       Ability to create complex, enterprise-transforming applications that meet and exceed client expectations. 

•       Responsible for the bottom line. Strong project management abilities. Ability to encourage the team to stick to timelines.

Job Title: Operations Manager

Company: Denmonk - Sportswear Brand

Location: [Specify the location]

Job Description:

Denmonk, a leading sportswear brand, is seeking a highly motivated and experienced Operations Manager to oversee and streamline our operational activities. The Operations Manager will play a pivotal role in ensuring the efficient functioning of our company's supply chain, inventory management, and production processes. If you are a dynamic individual with strong skills in MS Excel and a passion for the sportswear industry, we encourage you to apply.

Key Responsibilities:

1. Supply Chain Management:

• Manage and optimize the end-to-end supply chain, including procurement, inventory, and logistics.
• Ensure timely procurement of raw materials and components to meet production demands.
• Establish and maintain relationships with suppliers to ensure a reliable supply chain.

1. Inventory Management:

• Monitor and control inventory levels to prevent overstock or understock situations.
• Implement effective inventory tracking systems to reduce waste and improve efficiency.
• Conduct regular inventory audits and reconcile discrepancies.

1. Production Oversight:

• Collaborate with production teams to ensure efficient manufacturing processes.
• Monitor production schedules and resource allocation to meet delivery deadlines.
• Implement strategies for continuous improvement and quality control.

1. Data Analysis and Reporting:

• Utilize MS Excel to analyze operational data and performance metrics.
• Prepare regular reports and forecasts on operational efficiency and cost management.
• Make data-driven decisions to improve processes and reduce operational costs.

1. Team Leadership:

• Manage and lead a team of operations and logistics professionals.
• Set clear objectives, provide guidance, and facilitate professional development.
• Foster a positive and productive working environment.

Qualifications and Skills:

• Bachelor's degree in Business, Operations Management, or a related field (Master's degree is a plus).
• Proven experience in operations management or a similar role in the sportswear industry.
• Proficiency in MS Excel, including data analysis and reporting.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management abilities.
• Effective leadership and team management skills.
• Knowledge of supply chain best practices and inventory control.
• Excellent communication and interpersonal skills.
• Ability to adapt to a fast-paced and dynamic work environment.
• A passion for sportswear and a keen interest in industry trends.

How to Apply:

Be sure to include "Operations Manager Application" in the subject line.

Denmonk is an equal opportunity employer. We welcome applicants of all backgrounds and experiences to apply.

Job Description:

Translating system requirements into the design and development of systems.
Transform vital business needs into code and drive innovation.
Collaborating and integrating code into enterprise systems.
Creative problem-solving skills.
Attitude to achieve the goals with complete ownership and hard work.

Technical Skills:

Must Have:

• 2+ Years of experience in UI/Front-end development of rich interactive web-based applications or modules.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Experience working as a React.js Developer. Thorough understanding of React.js and its core principles.
• In-depth knowledge of JavaScript, CSS, HTML, HTML 5, JSON, XML and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme.
• Knowledge of MVC Pattern and Architecture. Experience with popular React.js workflows (such as Flux or Redux)
• Experience with user interface design.
• Experience with web debugging and performance testing software.
• Experience in all testing phases of development including Unit & Integration Testing.
• Excellent troubleshooting skills.
• Team player
• Excellent time-management skills

Beneficial:

• Working experience with Core Java.
• Knowledge of Jquery , Nodejs, Bootstrap, Struts, Spring, Hibernate, JSP, JSF, Angular, Vue,js Framework.
• Working with Databases (MSSQL, Oracle, Postgres)
• Working experience on source code version control systems (SVN, GIT)
• Working experience on Issue Tracking tool e.g. Jira, Bugzilla
• Working experience on Code Analysis tools e.g. Sonar Qube, Checkmarx.
• Experience in Restful Web Services integration.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Independent worker
• Great interpersonal and communication skills

Responsibilities

• Participate as a team member in all phases of software development lifecycle.
• Co-ordinating with the team on individual responsibilities and roadblocks.
• Perform design, development and testing on individual tasks
• Managing initiatives on UI/UX work
• Transparently share the challenges & feedbacks.
• Participate in integrated testing of product/ package.
• Designing a modern highly responsive web-based enterprise application component user interface.
• Building reusable components and front-end libraries for future use.
• Translating designs and wireframes into high-quality code.
• Learn and understand user interactions.
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers
• Coordinating with various teams working on distinct layers.
• Providing technical assistance to the other teammates.
• Keep compliance with Quality Systems and Procedures.

Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.

• Translating designs and wireframes into high quality code
• Designing and maintaining high performance, reusable, and reliable Java code
• Ensuring the best possible performance and quality of the application
• Identifying and fixing bugs
• Helping maintain code quality and automatization

Desired Candidate Profile