Customer Support executive
at Meero
2 - 6 yrs
₹1.4L - ₹3L / yr
Bengaluru (Bangalore)
Skills
Customer Service
Customer Support
Communication Skills
Content Writing
Inbound Marketing
Customer Relationship Management (CRM)
Voice of the customer
BCS Care EMEA Agent
WHAT YOU'LL DO
- Support customers by providing helpful information, answering questions, and responding to complaints.
- Knowledge of how to talk and communicate effectively.
- Think fast and understand situations and come up with the best possible solution.
- First point of contact for photographers, clients and customers majorly through Chats/Emails.
- Quick in responding to Live chats and Inbound Calls
- Work effectively with the team.
WHAT YOU'LL NEED
- 2 to 5 years of experience.
- Comfortable with rotational shifts if needed.
- Telephone ease
- Prior experience in Customer Service - Voice or Semi voice
- Fluent English and excellent communication
- Rigorous, hardworking, but fun
- Challenging & Goal oriented mindset
- Prior experience in customer relationships is a plus.
- Basic French language written and spoken language is a plus.
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About Meero
Founded :
2016
Type :
Services
Size :
100-1000
Stage :
Raised funding
About
Meero’s journey started in 2016, with the desire to simplify the work of photographers, allowing them to focus their energy and their time to their passion: creating beautiful images. Thomas Rebaud, the founder and CEO of Meero, realized that a photographer’s day-to-day is filled with tedious and time-consuming tasks. That’s why Meero takes care of everything that interferes with the creative process: from prospecting, billing, sorting, post-production, to delivery. Today, Meero collaborates with over 58K photographers, providing them with the opportunities to create beautiful images for more than 31K brands worldwide. Offering them regular engagements, inspiring content and monthly meetups, Meero unites them through the largest community of creatives around the world. On average, a 60-minute photoshoot requires up to 4 hours of post-production. Meero’s artificial intelligence reduces the time to just a few seconds. This state-of-the-art technology lets brands book their tailored-made photoshoots and videos all over the globe, delivered in less than 24 hours. In only three years, Meero has changed the way photography works. The company has 600 employees and plans to hire 600 more by the end of 2019 in its five offices located in Bangalore, New York, Paris, Singapore, and Tokyo. With nearly $300 million fundraised, Meero has been focusing on its original mission, “Focus on being creative, and let us do the rest.” Today, Meero: -Is a global leader in image-processing AI -Is the world’s first on-demand photography platform -Has more than 31K clients in over 100 countries -Collaborates with more than 58K photographers around the world -Has 600 employees from 49 different countries -Delivers a photoshoot every 25 seconds
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Shubham Vishwakarma
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