Customer Support executive

Responsibilities

• Technical Leadership & Architecture: Serve as a technical authority, define cloud-native standards, and own end-to-end system design for complex, distributed, and high-scale solutions.
• Engineering Excellence: Lead modernization initiatives, transition legacy systems to microservices, and ensure performance, scalability, and security.
• Platform & Cloud Enablement: Champion GCP-native services (GKE, Cloud Run, Pub/Sub, BigQuery, Cloud SQL, Spanner), influence CI/CD, and drive FinOps strategies.
• Mentorship & Organizational Impact: Mentor Lead and Senior Engineers, foster engineering rigor, and collaborate with Product Management to translate business strategy into technical solutions.

Required Skills, Experience & Background

• 12+ years of professional experience building enterprise-grade software systems.
• Proven experience operating at a Lead or Principal Engineer level.
• Strong hands-on experience with Java or another major programming language (e.g., Go, Python, C#).
• Deep expertise in microservices architecture, RESTful APIs, and distributed systems.
• Strong experience with SQL and NoSQL databases and data modeling.
• Expertise in cloud-native design principles (stateless services, scalability, resiliency).
• Strong experience building and operating systems on Google Cloud Platform (GCP).
• Proficiency with containers and orchestration (Docker, Kubernetes, GKE).
• Experience with CI/CD pipelines, Git-based workflows, and observability.
• Experience with Big Data and data engineering technologies (e.g., BigQuery, Spark).

Qualifications

• Bachelor’s degree in computer science or related field (required).
• Master’s degree in computer science or related field (preferred).

Role: Sr. Data Scientist

Exp: 4 -8 Years

CTC: up to 28 LPA

Technical Skills:

o Strong programming skills in Python, with hands-on experience in deep learning frameworks like TensorFlow, PyTorch, or Keras.

o Familiarity with Databricks notebooks, MLflow, and Delta Lake for scalable machine learning workflows.

o Experience with MLOps best practices, including model versioning, CI/CD pipelines, and automated deployment.

o Proficiency in data preprocessing, augmentation, and handling large-scale image/video datasets.

o Solid understanding of computer vision algorithms, including CNNs, transfer learning, and transformer-based vision models (e.g., ViT).

o Exposure to natural language processing (NLP) techniques is a plus.

Cloud & Infrastructure:

o Strong expertise in Azure cloud ecosystem,

o Experience working in UNIX/Linux environments and using command-line tools for automation and scripting.

If interested kindly share your updated resume at 82008 31681

• Dialing 50-80+ calls and counseling students who have enquired about the product/ services.
• Scheduling free demo lectures for the students.
• Doing post demo calls and closing sales.
• Maintaining a pipeline of all sales administration using CRM software.
• Work on targets and under pressure as this is a hardcore sales profile.
• Flexible to work on additional days and hours.

The ideal candidate will have experience in all stages of the Inside sales cycle. They have to know that how to generate the IT leads through Online Bidding from social media platforms. They should be confident with building new client relationships and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.

Responsibilities:
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Our core customer-facing product today is a native Android application. In addition to this, we are building internal tools for customer support, investment management, marketing analytics and business management. In the future, we plan to hugely expand the features in our core product, build iOS and web products, and continuously improve our internal tools to better serve our customers.

For our back-end, we use Node.js / MySQL / AWS. We are currently a 3-member engineering team (1 back-end, 1 Android, 1 full stack) led by our founding engineer and advised by a senior technology executive from a leading fintech company.

Key Responsibilities of the Role

• Design, develop, test, deploy, maintain, and improve our software applications
• Build reusable libraries and frameworks that support complex web applications
• Set-up our technology infrastructure and integrate with 3rd party applications
• Contribute to internal discussions around product features, roadmap and technologies used
• Mentor & recruit engineers to the team
• Set up processes related to engineering & product

Skills / Required Experience:

• B.Tech / M.Tech in Computer Science or equivalent, with solid foundational knowledge in at least two general programming languages, data structures, algorithms, system architecture, security and networking protocols.
• At least 6 years of back-end development experience in a software product company is required for this role.
• Exposure to modern software development processes, multiple front-end and back-end technologies, and open-source software.
• Proficiency with tools like Gitlab/Jira/Firebase, as well as AWS and commonly used database systems etc. is required
• Experience in an early-stage startup or having founded your own startup would be good to have (but not necessary).

Position – 

Business Development Executive

Qualification – 

MBA (Marketing) with Bachelor or master’s degree in computer science or Information Technology 

Communication – 

EXCELLENT COMMUNICATION REQUIRED 

Experience – 

1-3 Years 

Skills – 

Business Development, Lead Generation, Pre-sales, Digital Marketing, Marketing Research, Research Analysis, Market Initiative, etc.

• Technology Acumen
• Must have a good understanding of digital technologies of Web/Mobile App Development, Cloud Services (especially AWS), Big Data and DevOps
• Overall messaging and branding
• Should be able to create brand offerings, brand positions, brand promise, messaging for target audiences with their trust and business.
• Digital Marketing
• Enhance social media presence with unique 10 posts/month and post them to 2-3 channels. Each post would be published for 5-10 times in a month across channels.
• 3rd party profiles and Management
• Shall create profiles on listing sites like Clutch, GoodFirms etc and help in collecting client reviews
• Lead Generation
• Should run targeted email and social outreach campaigns to target audience and bring appointments for your sales team to close
• Domestic/International Exposure
• Should have experience in dealing with international market & businesses (especially USA and Europe) as ours’ B2B market
• Content Strategy and Execution
• Should be able to define the content strategy and curate the quality content – posts, blogs, newsletters, website, etc.
• Should be able to help on working on proposal and sales
• Should be able to nurture the relationships with customers

Roles & Responsibilities –

• Demand/Lead generation through outbound marketing activities. Researching organizations and individuals to identify new leads and potential new markets.
• Prospect Identification, Nurturing & Closure. Researching the needs of other companies and learning who makes decisions about purchasing
• Lead Generation and Management by Contacting potential clients via email or phone to establish rapport and set up meetings / Cold Calling
• Strong lead generation skills (establishing initial contact and gathering information)
• Generate new leads and set appointments for the Business Development Managers, within a defined territory, for specific lines of business, through telemarketing
• One would typically be involved in setting up a volume of qualified appointments to increase the chances of more contract conversion and ensure the healthy sales pipeline. 
• Researching Organizations and Individuals online (especially on social media) to identify new leads and potential new markets.
• Planning and overseeing new marketing initiatives
• Attending conferences, meetings, and industry events
• New Business Acquisition 
• Contacting clients to inform them about new developments in the company's products
• Developing quotes and proposals
• Negotiating and renegotiating by phone, email, and in-person
• Developing sales goals for the team and ensuring they are met
• Training personnel and helping team members develop their skills
• Market Research and Analysis
• Understand client requirements
• Research accounts, identify key players and generate interest
• Maintain and expand the database of prospects
• Proficient in Microsoft Office Suite specifically Microsoft Excel, PowerPoint, Word, and Outlook
• Clearly and effectively communicates the Company's Solutions to prospects
• Technology selling experience
• Experience with online demos and conducting virtual meetings
• Blend of Startup and MNC culture is an add on
• Self-starter who can function both individually and as part of a team 
• Should visualize the big picture about the product and the partners' requirements

About Scalex – 

We are cloud-born product development, consulting and technology services start-up, having a presence in Pune (India) and Seattle (USA). We have been working closely with leading-edge start-ups and mid-size companies across the globe in their journey to ideate, implement and innovate next-gen technology products and solutions using re-defined user experience and digital technologies of Cloud, Mobility, and DevOps. We leverage the power of digital technologies to build the products with a customer-centric approach and agile methodologies as the backbone.

What differentiates us from other consulting businesses is our focus on constant innovation and dedication to the products or solutions we work on for our customers. With the fast pace of innovation and changing technology, the end products are updated constantly and rapidly. So, our engineers are therefore enjoying the challenge of learning new technologies and synthesizing the acquired knowledge to solve business and real-world problems.

We follow agile work culture, where we believe in giving autonomy and flexibility to our engineers. At the same time, they will be given responsibility distribution to deliver the best-in-class and quality solutions in time with the limited formalities. 

Last but not least, you will get an opportunity to work with high performing teams and competitive businesses.

https://scalextechnologies.com">https://scalextechnologies.com

• S/he will be responsible for the training and development of students, equipping them with the right skills sets and knowledge, and helping them stay motivated and secure jobs.
• S/he will be actively involved in strategizing and brainstorming about creative learning approaches and modules for e-learning courses.
• S/he will also play a crucial role in setting up processes for effective student management and their learning journey management.
• S/he will assist the team with researching, curating and designing - learning content and market intelligence/trend reports
• S/he will be actively involved in helping the team to deliver learning strategies and sessions depending on student requirements/needs.