Customer Success Agent

Position: Lead Database Engineer

Experience: 3+ Years

Mandatory Skills: Amazon Aurora PostgreSQL, MySQL, NoSQL, AWS RDS, DMS, Performance Tuning, Replication Strategies, Query Optimization

Job Description:

• Database Administration: Manage and administer Amazon Aurora PostgreSQL, MySQL, and NoSQL databases, ensuring high availability, performance, and security.
• AWS Expertise: Proficient in AWS services such as RDS, Aurora, and DMS, with a strong understanding of cloud database architectures.
• Optimization: Implement optimization strategies at the database, query, collection, and table levels for PostgreSQL/MySQL. Expertise in performance monitoring and tuning.
• Configuration Management: Configure and fine-tune RDS parameter groups to enhance database performance and security.
• Monitoring & Troubleshooting: Proactively monitor database performance, identify bottlenecks, and perform root cause analysis (RCA) for issues.
• Access Control: Manage PostgreSQL/MySQL user permissions and roles, ensuring strict data security and access control protocols.
• Replication Strategies: Hands-on experience with master-master and master-slave replication setups.
• Collaboration: Work closely with development teams to provide guidance on database design, query optimization, and performance tuning.
• Backup & Recovery: Establish and maintain robust backup and recovery procedures to ensure data integrity and availability.
• Database Upgrades: Perform major version upgrades for MySQL and PostgreSQL to leverage new features and improvements.
• Problem Solving: Troubleshoot and resolve complex database performance issues, implementing innovative and effective solutions.

Note: Expertise in database performance tuning, AWS database services, and advanced replication strategies is essential.

• As the key member of a consultative sales team, you will be focused on developing and closing new business opportunities with assigned accounts
• Develop expertise of the company products to ensure potential customers have the right expectations from our products
• Aggressively drive the development of the sales pipeline by prospecting and performing outbound sales activities such as lead follow-up, sales qualifications, and calling
• Nurture leads through the funnel to close transactions by contacting them on multiple channels - social, email, phone, online demo, in-person meetings
• Attend industry events such as trade shows and conferences to meet new prospects
• Be the voice of the customer to articulate requirements and feedback clearly to other teams such as Marketing, Account Management, and Product

Good experience in programming Microsoft C# (preferred) and/or Visual Basic.NET, ADO.Net, and ASP.Net 2.0, .Net 4.5 framework or .net core 2.1 and above
Must have experience In SQL and Agile/Scrum

Nice to have experience in AWS or Azure

MATLAB developer in the application team is responsible for software development of the backend interfaces and business logic in machine applications customized for different product lines.

Responsibilities

• Core Matlab large applications development
• Graphical applications development in Matlab including Object Oriented Programming
• Experience in M-Scripting must with GUI design
• Ability to independently architect and deliver new, large-scale applications in Matlab
• Matlab M-scripting & troubleshooting
• HPC (High performance computing), Parallel processing
• JIRA, GIT/GITHUB
• Ability to communicate and collaborative working

Qualifications

• Bachelor's degree in Computer Science or relevant field
• 5+ years of experience working with MATLAB or relevant experiences
• Good knowledge of development and continuous integration process and tools Studio, Git, Jira, Confluence, Jenkins, TeamCity, etc
• Good knowledge in agile software development (Scrum, Kanban)

About Wise

Wise is digital infrastructure for online education. Oversimplified as ‘Shopify for Tutors’ i.e., an easy to use tool for tutors to start teaching online. We have grown to 2mn users in 12 months and have much to do. We are backed by an incredible set of investors and individuals who have built product you already use. We have a small but rockstar team, cheap equity, smart money, opportunity to capture a huge market ($60bn) and a chance to make an impact while doing so.

What we need

We need you, if you are a senior iOS developer with 4+ years of experience in building robust iOS apps. Work would involve building things quickly and adapting based on market feedback while ensuring the security and quality of the codebase. If you love coding and building things excites you, we would like to talk to you.

What you will need (Skills)

• Proficient with Swift and Cocoa Touch.
• Experience with iOS frameworks such as Core Data, Core Animation, etc.
• Familiarity with Restful APIs to connect iOS applications to back-end services.
• Understanding of Apple's design principles and interface guidelines
• Experience with performance and memory tuning with tools (such as Instruments and Shark, depending on project needs).
• Familiarity with cloud message APIs and push notifications.
• Proficient understanding of code versioning tools such as Git.
• Familiarity with continuous integration.
• Universal application development for both iPhone and iPad.
• Be able to build mobile applications to connect to middleware and applications through web services.
• Have excellent knowledge about the performance optimization of mobile applications.
• Experience with microservice architectures for clean mobile architecture design patterns and best practices.
• Familiarity with unit testing using mocking frameworks Cloud and Cloud infrastructure for backend hosting.

What you will do

• Design and build applications for the iOS platform.
• Ensure the performance, quality and responsiveness of applications.
• Collaborate with the team to define, design & ship new features.
• Identify and correct bottlenecks including fix bugs.

Great to have

• Sense of ownership
• Developers who can talk product and strategy
• Experience in building scalable consumer products
• Strong opinions, loosely held

Good to have

• Interest in mentorship
• Good written communication skills
• Bangalore love

Probably not ideal if

• If you have always been right about stuff in life
• No flexibility around working hours (this doesn’t mean we work long hours but if our systems get attacked in the middle of the night, we would need you to HODORR!)

Definitely get in touch if you

• Would have started the exact same company but willing to build it together with a great team
• Find our current product unbearably slow or inadequate
• Think this company isn’t going to work as it is right now