Customer Success Agent

Full Stack Architect

• Design overall architecture of the web based platform in the space of Analytics and Application Security.
• Maintain quality and ensure responsiveness of applications.
• Collaborate with the rest of the engineering team to design and launch new features.
• Maintain code integrity and organization.
• Experience working with graphic designers and converting designs to visual elements.
• Understanding and implementation of security and data protection.
• Highly experienced with back-end programming languages – Python with Flask
• Proficient experience using JavaScript libraries and frameworks – ReactJS, Redux
• Proficient in Non-SQL DB like Mongo
• Well versed with Cloud Engineering like AWS
• Good Understanding of Containerisation like Docker, Kubernetes
• Application Development experience for both mobile and desktop.
• Experience with cloud message APIs and usage of push notifications.
• Understands Microservices Design.
• Knowledge of code versioning tools like Bitbucket
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Comfortable working on Design documentation

Work with data scientists and analysts to improve software.

Responsibilities:

• Accountable for driving and generating revenue for the business unit working on outbound sales inquiries on phone calls or chats.

• Attending business networking events to generate leads

• Create and maintain database for outreach via phone, email, LinkedIn and other networking platforms.

• Market research to develop warm leads

• Develop an outreach mechanism through SOPs to reach out to target customers for generating leads.

• Upsell additional services as required to prospects.

• Get an understanding of the services offered at Infidigit on a regular basis by attending interna trainings as and when required.

• Deliver the monthly target as assigned by the business

• Understands pipeline management, working on opportunities/leads through ZOHO or other CRM tools and be able to present a report on a weekly basis to the leadership team.

• Prepare monthly, quarterly and annual sales forecasts.

• Enable the end-to-end onboarding process for new clients, ensuring a smooth transition from prospect to client status.

• Adhere to SOPs for lead conversion and onboarding to ensure successful client onboarding.

• Preparing weekly and monthly reports.

• Maintaining client records. 

Job Description

About

It is a digital first, multi-brand consumer goods company owned and operated under one house, with each of its brands working together toward one mission: To help Indians lead more fulfilling life surrounded by wellness and grace. The founders, Revant and Dhyanesh have more than a decade of experience building, advising and investing in consumer brands. This has allowed them to understand the Indian consumer in a level of detail about their health, habits, and more. The business is creating a family of purposeful brands with products that solve a particular problem for a small segment of people. Each brand provides the essentials to make an individual segment of people lead a graceful life full of purpose and wellbeing. Each brand offers high quality, responsibly-made products that are inviting and easy to use, paired with access to ongoing guidance and support.

Position: New Product Development / Procurement Manager 

• Handle personal care product development with contract Manufacturers
• Procurement and Negotiation with Manufacturers and packaging vendors 
• Experience in Business development role for Contract Manufacturer is plus
• Min 3-4 years experience in personal care contract manufacturing
• Fit for startup hustle 

Responsibilities:

-Managing NPD process right from ideation, feasibility and capability to launch of new products.
- Creating networks and timelines, identifying critical path, anchoring task forces and managing key stakeholders to deliver project milestones
- Categorizing projects based on size of opportunity and business needs to simplify, standardize and accelerate product launches in market
- Managing contract manufacturers & P2P procurement

• 2-5 years of professional Android Application development experience.
• Experience in designing, development, and REST API Integration of Android Applications using Dart, Java, or Kotlin.
• Strong knowledge of Android UI design principles, patterns, and best practices.
• Ability to design, build, and maintain high-performance, reusable, and reliable code.
• Deep knowledge of Android SDK, different versions of android, and handling of multiple screen sizes.

Job Title: Java Developer

Job Type: Permanent/Contractual

Experience: 3+ years

Job Location: Bangalore, Mumbai, Gurgaon

Qualification: B. Tech, BE, MCA or higher

JOB DESCRIPTION:

• Design overall architecture of the web application.
• Work with UI designers, business users and other team members to develop web applications
• Define, develop and develop APIs
• Integrations with partner APIs and, Database Management
• Maintain quality and ensure responsiveness of applications
• Collaborate with the rest of the engineering team to design and launch new features.
• Maintain code integrity and organization
• Work closely with graphic designers.
• Understand and implement security and data protection
• Development experience for both mobile and desktop.

TECHNICAL SKILLS & EXPERIENCE:

• Proficient in JAVA with Spring Boot framework
• Proficient using relational databases such as MySQL
• Experience with cloud message APIs, REST APIs and usage of push notifications.
• Knowledge of code versioning tools such as Git, Mercurial or SVN
• Good understanding of collaboration tools
• Should be comfortable with Agile methodology and using Agile tools
• Good verbal and written communication skills
• Good problem-solving skills.

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

•  5-10 years of experience in building API services using NodeJS Express and related frameworks
• Expert level understanding of NodeJS asynchronous runtime
• Expert level understanding of Javascript concepts on callbacks and closures
• Experience with Postgres, NoSQL, Redis, and Firebase real-time database
• Experience with AWS services like Elastic Beanstalk, Cloudfront, S3, EC2, Lambda, API Gateway, SQS, etc
• Understanding of patterns and techniques for building scalable back-end infrastructure including caching, rate limiting, authentication, and authorization schemes.
• Experience in building highly scalable and high throughput services with millisecond response times
• Experience working in a collaborative team environment
• Excellent communication & interpersonal skills
• Willingness to learn and pick up new technology along with patience to mentor

Bonus skills – 

• Experience with Elastic Search, Puppeteer
• Experience writing unit test

• Developer with 3-5 years of well-proven experience in Web UI & middleware REST API development using NodeJS and ReactJS
• Must be well versed with using anonymous functions, Prototypes, Call-back functions, promises in Node JS
• Experience in ReactJS component lifecycle and Redux
• Must be able to create and consume data from REST services.
• Experience in Babel and Webpack
• Must be familiar with Github and GitLab
• Must have strong experience in MYSQL, Postgres relational databases and MongoDB.
• Experience in HTML5, CSS3, SASS, LESS is an added advantage
• Experience in GCP, Azure, AWS cloud technologies is an added advantage
• Familiarity with continuous integration