Customer Success Agent

⚠️ Important Note (Please Read Before Applying):

• Only candidates with 5–8 years of relevant experience should apply.
• Freshers or candidates with less than 5 years of experience – please do not apply.
• Only immediate joiners or candidates currently serving notice will be considered.

Job Title: Java Developer (5–8 Years)

Location: Bangalore (Hybrid Mode)

Experience: 5 to 8 years

Joining: Immediate / Notice Serving Only

About the Role:

We are looking for passionate and highly skilled Java Developers to join our dynamic team in Bangalore. The ideal candidate will have strong expertise in Java, Spring Boot, Collections, Multithreading, and Data Structures & Algorithms (DSA), with proven problem-solving abilities.

Key Responsibilities:

• Design, develop, and maintain high-performance, scalable, and secure applications.
• Work with Spring Boot and related frameworks to build microservices-based solutions.
• Optimize code using Collections & Multithreading concepts for performance and reliability.
• Apply strong DSA and problem-solving skills to deliver efficient solutions.
• Collaborate with cross-functional teams to ensure timely delivery of high-quality software.
• Troubleshoot, debug, and resolve production issues efficiently.

Required Skills & Experience:

• 5–8 years of hands-on experience in Core Java and Spring Boot.
• Strong expertise in Collections, Multithreading, and Concurrency.
• Solid understanding of DSA, Algorithms, and System Design fundamentals.
• Experience in developing REST APIs and Microservices.
• Proficiency in writing clean, maintainable, and efficient code
• .Strong analytical and problem-solving skills.

Why Join Us?

• Opportunity to work on cutting-edge projects with modern architectures.
• Hybrid work setup in Bangalore.
• Fast-paced and growth-driven environment.

DevOps Engineer

Our engineering team is looking for Big-Data DevOps engineers to join the engineering team and help us automate the build, release, packaging and infrastructure provisioning and support processes. The candidate is expected to own the full life-cycle of provisioning, configuration management, monitoring, maintenance and support for cloud as well as on premise deployments.

Responsibilities

• 3-plus years of DevOps experience managing the Big Data application stack including HDFS, YARN, Spark, Hive and Hbase
• Deeper understanding of all the configurations required for installing and maintaining the infrastructure in the long run
• Experience setting up high availability, configuring resource allocation, setting up capacity schedulers, handling data recovery tasks
• Experience with middle-layer technologies including web servers (httpd, ningx),

application servers (Jboss, Tomcat) and database systems (postgres, mysql)

• Experience setting up enterprise security solutions including setting up active directories, firewalls, SSL certificates, Kerberos KDC servers, etc.
• Experience maintaining and hardening the infrastructure by regularly applying required security packages and patches
• Experience supporting on-premise solutions as well as on AWS cloud
• Experience working with and supporting Spark-based applications on YARN
• Experience with one or more automation tools such as Ansible, Terraform, etc
• Experience working with CI/CD tools like Jenkins and various test report and coverage Plugins
• Experience defining and automating the build, versioning and release processes for complex enterprise products
• Experience supporting clients remotely and on-site
• Experience working with and supporting Java- and Python-based tech stacks would be a Plus

1. Active Recruitments.
2. Lininng up of candidates proactively.
3. Organise the festivals subjected to the approval from the manager,
4. Work in the direction of employee welfare.
5. Prepare the ACR and publish the names of employee of the month/ Quarter/ Year
6. Prepare the associated documents required for TDS, PF, ESI, etc.

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

About us

1. Innoviti (http://www.innoviti.com/">innoviti.com) is India’s largest provider of payment solutions to Enterprise merchants. 
2. Processing $10 Bn of payments from 2000 cities. We today have 76% of Enterprise market share. 
3. Enterprises such as Reliance, Landmark Group, Shoppers Stop, Pantaloons, Hamleys, Van Heusen, Louise Phillipe, Madura Garments and several other hundreds of Enterprises are our customers.
4. Our vision is to use technology to unlock the hidden value in payments, helping large and small businesses constantly find new and unique ways to grow faster with lesser efforts.
5. We believe payment transactions are more than money moving pipes.  Whenever a payment happens, it is not only the merchant who makes money, but also the brand whose product was sold and the bank whose payment instrument was used.  A merchant, brand, and bank talk to the same consumer, however there is no easy way for them to talk to each other.  Our technology makes this collaboration happen, and makes it happen at the point of payment. We help them share customers and share marketing budgets, in turn targeting customers better than possible otherwise. By making it happen at the point of payment we ensure for each party that their marketing efforts are translating into sales.
6. Today our technology has helped large businesses grow faster with lesser efforts.  They have been able to offer EMI, BNPL, Cashbacks, Loyalty Point redemption and other offers with merchants, brands and banks participating in it.  Every day new use cases are designed and stitched using our technology platform.
7. Our next target are small merchants.  For them, the problems are far larger and more complex.  They have no means to access the marketing budgets or customers of large brands or banks.  They cannot even cross the regional offices of these businesses.  This is where we come in.  We are bringing the power of the technology created for large merchants to these businesses.  Helping bring the power of large brands and banks with whom we already partner to small merchants.
8. Innoviti’s first target category in this segment is small merchants selling electronic goods – mobiles, durables, laptops etc.  They are struggling the most as their customers find attractive offers online through partner brands and banks, which they can’t match in their stores.  These businesses offer the advantage of touch, feel and explanation in local language.  What they lack is the technology to discover, access customers and attract them with superior offers.
9. GENIE, our smart marketing platform helps them do that.  It is a mobile app that integrates with bank and brands on one end and Google and Facebook on the other.  It not only helps them discover and access customers searching for these products online, but also attract them to their stores with offers better than online.
10. The app was launched in July 2021 and has shown a 100% month-on-month growth, with more than 23% of the merchant’s monthly sales now happening through it.  
11. In the next 5 years Innoviti wants to scale up its GTV from $10Bn to $30Bn, multiplying its revenue 10X.  
12. We want to be recognized in this space as the company that transformed the payments industry by showing ways of extracting value from payment transactions better than anyone else.  We want to be setting the path for the next generation of payment solutions, that will be followed by others.
13. Towards this we need to hire aggressive talented individuals, who firmly believe that no problem is unsolvable.  That there is always a way to solve the toughest of problems.  Those who get excited by solving such tough problems at scale, and seeing the impact of that around them in the market.  Those who feel fulfilled when they see that it is making a difference to the lives of people around them.

To drive this roadmap the company is looking for talent who are ready to do what no payments platform has done before and what every payment platform will do thereafter.

Would you like to join this journey?

Job description:

Designation:  Database Administrator

Location:  Bangalore

Responsibilities

• Provision MySQL instances, both in clustered and non-clustered configurations
• Ensure performance, security, and availability of databases
• Prepare documentations and specifications
• Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
• Profile server resource usage, optimize and tweak as necessary
• Collaborate with other team members and stakeholders

Skills and Qualification:

• Graduate degree in Computer Science, Computer Engineering, or related technical discipline from Tier-1 Institutes

• 4-6 years of proven experience in Database Administration
• Decent experience with recent versions of MySQL
• Understanding of MySQL’s underlying storage engines, such as InnoDB and MyISAM
• Experience with replication configuration in MySQL
• Knowledge of de-facto standards and best practices in MySQL
• Proficient in writing and optimizing SQL statements
• Knowledge of MySQL features, such as its event scheduler
• Ability to plan resource requirements from high level specifications
• Familiarity with other SQL/NoSQL databases such as PostgreSQL, MongoDB, etc. 
• Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases

Personality:

The ideal person for this role would be someone who loves the challenge of an entrepreneurial environment, who has high ownership to be available 24x7 for our customers, who is able to deal with complexity and rapid change and who has large dreams to be part of interesting journey.

The person would be self-driven, results-oriented with a positive outlook and impeccable integrity. He/she would have a track record of delivering results consistently in uncertain environments. Excellent communication skills with an ability to manage crucial conversations with senior stakeholders.

Retail industry demands “I’ll do it now instead of tomorrow” attitude. Please be prepared for interesting journey if you want to grow fast with no age barriers.

• Growing industry vertical revenue
• Being the P&L owner for industry vertical
• Being the face of company for existing clients
• Owning the account by ensuring depth (by cross selling) and width (by geographic expansion) of business operations with clients
• Being a strategic consultant to industry vertical clients
• Managing higher escalations and preventing churn
• Ensuring timely collection of payments
• Ensuring business margins
• Managing a team of Regional Business Managers

Desired Candidate Profile

• Post Graduates from tier 1/2 management colleges
• 6-10 years of experience as Key Account Manager/National Manager in a B2B domain
• Proven track record in enhancing revenue through strategic initiatives
• Ability to manage conflicts and negotiate
• Multi-tasking capabilities    

EXPERIENCE: 7 to 9 years in Java 2 Enterprise server side development. Must have applied knowledge of design patterns needed for building REST APIs and services for performance and scale.

SKILLS:

- Problem Solving and application of Object Oriented principles to development

- REST API development using Java, JAX-RPC,

- Server side development using Java, Spring Boot, Node.js

- Concurrent programming with Java

- Database programming in SQL with Oracle, MySQL or other RDBMs.

- Deployment to AWS and Kubernetes and building with Maven

- Affinity towards server side development

- Ability to understand existing code and re-engineer/re-factor/redesign.

- Written and spoken English communication and articulation.

NICE TO HAVE:

 - Working knowledge of GO Lang and Python scripting

- AWS Certifications

- Working knowledge of Elastic Search based persistence and search

- Secure coding practices

EDUCATION: Bachelor or Master's degree in Computer Science, Software Engineering or Information Technology or related disciplines.