
- Reporting to the Customer Experience Manager
- Work from office: the role will be based in Bark’s offices in Bangalore
- The package will be a good base salary with excellent commission on top
- He/she will be responsible for the following aspects of customer success, including:
- Front-line B2B support for inbound calls & mails (ratio 80:20))
- Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Requirements
- Well versed in English and Telugu (oral and written communication)
- Experience in sales or customer support domain will be appreciated
- Fresh graduate or less than 2 years of experience
- A go-getter attitude to get things done efficiently and resolve user queries in a single contact
- Excellent communication style and ability to stay calm under pressure
Desirable
- Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
- Comfortable to work for 40 hours/ week on a roster basis
- Knowledge of other languages will be an advantage

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7+ years of experience of Workday HCM configuration across 4+ Workday modules and 5+ deployments
Key responsibilities
- Lead design/requirements workshops
- Highly confident in configuring workday with the ability to utilise Workday Community where necessary
- Highly confident in building accurate estimates for Workday configuration work
- Approve effort estimates of more junior consultants
- High level of understanding of how business utilise HR technology to their advantage
- Directly manage a team of consultants based in India
- Manage customer escalations around direct reports work
- Support in building the CloudRock team based in Indian through being an advocate for CloudRock and a leadership figure
- Support and mentor junior resource based in India/Portugal/UK
- Full understanding of the Workday deployment methodology
- Achieve a high level of utilisation
- Be consultative in their customer approach
Roles & Responsibilities:
1. Answer incoming calls and respond to customers
2. Management and resolve customer complaints.
3. Research required information using available resources
4. Document all call information according to standard operating procedures
5. Forward the complaint to the concerned area technician
6. Resolve escalated customer complaints
7. Complete call logs and reports
8. Manage large amounts of inbound calls in a timely manner
Skills:
1. Proficient in relevant computer applications
2. 10th pass or any higher education
3. Excellent data entry and typing skills
4. Superior listening, verbal, and written communication skills
5. Ability to handle the stressful situation appropriately
6. Fluent in Kannada and English.
7. Ability to multi-task, set priorities and manage time effectively.
Job Types: Full-time, Regular / Permanent
Schedule:
- Rotational shift
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- Kannada and English (Preferred)
Medical Representative Job (21 to 26 Yrs.)
Age – Fresher- 21 to 26 Yrs.
Minimum Qualification – Graduate (BA, B.com, B.sc, BCA, BBA, BHM), in case poor knowledge grooming provided.
Segment - GP, CP , and Critical Care Segment (Hospital Marketing).
CTC:- Up to 2,25,000/- p/y+ TA + DA + others. H.Q- 150/- , Extation 200/-, Outstation 400/- , & TA Rs. 2/- P.k. , Mobile 300/- , Internet -250/-.
Location: North Kolkata & Barasat, Bashirhat, Bongaon, Ashoknagar, Gobordanga, Habra, Naihati, Barrackpur, Khardah, Dum Dum, Dunlop,Howrah.
Job Role – 1) Arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointments or regular 'cold' calling.
‘M/s APS’ (The Pharmaceutical & Healthcare)
Mr. Manash Dutta
- Actively engage in Lead response management and communication to make them sales- ready
- Co-ordinate for Digital Marketing activities like LinkedIn Posts, Cold emails etc.
- Participate in sales meetings & maintain sales tracker
- Maximize business opportunities by promoting services offered by the company to existing clients
- Identify & Onboard new reseller partners
- Plan Business Development Activities
- Co-ordinate with Vendors
- Demonstrate solution to the clients
- Achieve quarterly Sales targets
Candidates with Enterprise IT sales or have prior work experience in an IT company would be preferrable.
- Bachelor’s and/or master’s degree in Computer Science, Computer Engineering or related technical discipline
- About 5 years of professional experience supporting AWS cloud environments
- Certified Amazon Architect Associate or Architect
- Experience serving as lead (shift management, reporting) will be a plus
- AWS Architect Certified Solution Architect Professional (Must have)
- Minimum 4yrs experience, maximum 8 years’ experience.
- 100% work from office in Hyderabad
- Very fluent in English

About the Company
TSS is a fast-growing company incorporated in 2008
TSS is a solution provider for the financial industry, with clients in India, South Africa and USA
TSS is also known for creating effective products which help in getting complete control of the back office and middle office related functions. Our clients are typically banks, stockbrokers, stock exchanges and hedge funds.
Company Website: http://www.trackwizz.com/">www.trackwizz.com
Job Description of Associate Automation Test Engineer-Mumbai
Roles & Responsibility:
· Developing a test suite that creates confidence in delivery. E.g., covering the scenarios which are critical to business, covering all aspects.
· Data Creation with product knowledge and writing effective test cases with the test data created.
· Re & Regression Testing on Modified build.
· Responsible for the company's automated test management and the integration or connection to other tools in the development lifecycle.
· Develop and lead the automation strategy/effort and generate scripts to perform automated testing cycles using Selenium WebDriver.
· Work with development and engineering teams to provide a consensus-based development lifecycle solution that is scalable, adaptable, and in synchronization with ever-changing business needs.
· Work with the product development team to ensure that products meet high standards of quality, performance, security, and reliability.
· Optimization of development lifecycle approaches through an understanding of evolving business needs and technology capabilities.
· Build employee knowledge and skills in specific areas of expertise around test management tools and processes.
· Participate in troubleshooting and triaging of issues with different teams specific to automation scripts to drive towards root cause identification and resolution.
· Document, track, and escalate issues as appropriate, using support tools/means. (Google sheets, Freshdesk and Jira)
· Follow up with QAE if any logged defect is open for a longer duration.
· Review test cases periodically to update and remove obsolete test cases.
Required Technical and Professional Skills:
· Strong passion for testing and quality.
· Good knowledge of programming languages (preferably C#).
· Strong Knowledge of Automation Testing skills Selenium Web driver.
· Hands-on, on automating a web page with Relative Xpaths.
· Knowledge of Page Object Model.
· Knowledge of API Testing.
· Good understanding of all phases of SDLC, including system analysis, design, coding, test automation framework, debugging, and documentation.
· Understanding of Agile methodologies.
· Knowledge of Source Code Management tools like TFS and Git.
· Good problem solving, Analytical, and troubleshooting skills.
· Knowledge of SQL Queries.
· Knowledge of Bug tracking tool e.g. JIRA.
· Strong passion for continuous learning.
· Hands-on Excel/Word experience is required.
- Troubleshooting/Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager anchoring professional services team whenever any work assignment is delegated
- Troubleshooting/Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
- License Installations/Swap-out from RFA and PLDS) SIP line configuration and porting a new number from SMGR to CM
- Updating firmware and patch on phones and MG's
- Server restarts that require deeper analysis of logs and further troubleshooting,
- IP Phone registration issues due to network/firmware issues
- Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
- Installs the software/firmware/patches/Service packs on the server
- Configures the system as per customer requirement and established project SOW
- Analyzes call flow and works on dial-plan optimization and specific routing requests as defined by requests
- Troubleshooting SIP Server and Session Border Controller
- Informs the customer of any system anomalies, alarms and system administration freeze for the upcoming maintenance activity
- Troubleshooting Media processor errors resulting in poor voice quality
- Excellent Written and Spoken Communication Skills
- Ability to work under pressure and deliver results with no or minimal escalations with focus on customer excellence.
- Comfortable to work in US shifts
- Strong technical skills/domain expertise




