Customer Success Agent

Are you passionate about building strong partnerships and driving revenue growth in a dynamic, high-growth SaaS environment? MyOperator, India's leading cloud communication platform, is expanding its reach, and we're looking for a driven individual to lead our channel sales efforts.

MyOperator empowers over 12,000 businesses globally with seamless cloud telephony and WhatsApp solutions, including IVR, call management, virtual numbers, and robust CRM integrations. We are ranked #1 in India's Call + WhatsApp Matrix, helping businesses streamline communication, boost sales, and enhance customer experience. Join our ambitious team and play a pivotal role in our continued success!

We are seeking a highly motivated and experienced Channel Sales Manager to lead our entire channel sales cycle, from identifying potential partners to driving recurring revenue. This crucial role will be instrumental in expanding our market reach and achieving ambitious growth targets.

Responsibilities

• Lead the full channel sales cycle, from partner identification to driving recurring revenue.
• Recruit, onboard, and activate new channel partners across diverse regions and industries.
• Build and nurture strong partner relationships through structured business planning, consistent engagement, and ongoing support.
• Conduct product training and sales enablement sessions to empower partners with essential knowledge and tools.
• Track partner performance and ensure achievement of sales targets through regular reviews, dashboards, and performance insights.
• Collaborate closely with internal teams including Sales, Marketing, Product, and Customer Success to ensure alignment and partner success.
• Ensure adherence to commercial policies, compliance norms, and revenue-sharing structures.
• Own and achieve revenue targets for specific partner regions or verticals.

Requirements

• Educational Qualification: Bachelor's degree in Business, Marketing, or a related field. MBA is a plus.
• Work Experience: 3-5 years in channel sales, partnerships, or B2B sales, preferably within SaaS, Telecom, or Cloud Communication domains.
• Partner Management: Proven experience in onboarding, managing, and growing revenue through channel partners or resellers.
• Sales Acumen: Strong understanding of the sales cycle, indirect sales models, and partner revenue contribution metrics.
• Communication Skills: Excellent verbal and written communication for effective engagement with partners and internal teams.
• Training & Enablement: Ability to conduct partner training sessions and provide regular product/sales updates.
• Analytical Skills: Proficient in using CRM tools and analyzing partner performance reports.
• Process Orientation: Strong discipline in follow-up, reporting, and documentation to manage multiple partner accounts.
• Self-Motivation: Highly driven with a proactive approach and ownership mindset; capable of working with minimal supervision.
• Willingness to Travel: Ready for occasional travel for partner meetings, onboarding, or events (if applicable).

Benefits

• Performance-Based Incentives: Attractive variable pay structure tied to partner revenue contribution and performance milestones.
• Growth Opportunities: Fast-track career progression in a high-growth SaaS company with leadership visibility.
• Learning & Development: Access to training, mentorship, and cross-functional exposure to build strategic sales and partnership capabilities.
• Hybrid Work Flexibility: Flexibility to work remotely or from the office as per business needs.
• Collaborative Culture: Work with a passionate and ambitious team that values ownership, innovation, and transparency.
• Partner Network Exposure: Build a strong ecosystem presence with access to leading partners across India.
• Recognition Programs: Be part of regular internal recognition initiatives, awards, and appreciation events.

Position: UiPath Developer

Experience: 3-7 years

Key Responsibilities:

1. Develop and implement automation solutions using UiPath.

2. Design, develop, test, and deploy RPA bots for process automation.

3. Write and optimize SQL queries, including joins, to manage and manipulate data effectively.

4. Develop scripts using Python, VB, .NET, or JavaScript to enhance automation capabilities.

5. Work with business stakeholders to analyze and optimize automation workflows.

6. Troubleshoot and resolve issues in RPA processes and scripts.

7. Ensure adherence to best practices in automation development and deployment.

Required Skills & Experience:

1. 3-7 years of experience in RPA development with UiPath.

2. Strong expertise in SQL, including writing complex queries and joins.

3. Hands-on experience with at least one scripting language: Python, VB, .NET, or JavaScript.

4. Understanding of RPA best practices, exception handling, and performance optimization.

5. Experience integrating UiPath with databases and other applications.

6. Strong problem-solving and analytical skills.

Preferred Qualifications:

1. UiPath certification is a plus.

2. Experience working in Agile environments.

3. Knowledge of APIs and web automation (AA).

About the Role:

We are seeking a talented and motivated L2 Software Development Engineer to join our dynamic team. As an L2 engineer, you will be responsible for designing, developing, and maintaining high-quality software solutions while working closely with cross-functional teams. Your role will include troubleshooting complex issues, implementing best practices, and contributing to the architecture and scalability of our systems.

Key Responsibilities:

• Design, develop, test, and maintain software solutions in accordance with business and technical requirements.
• Write clean, efficient, and well-documented code, following industry standards and best practices.
• Collaborate with cross-functional teams including product managers, designers, and other engineers to deliver new features and improvements.
• Troubleshoot and resolve complex software issues across multiple systems and layers of the stack.
• Optimize application performance, scalability, and security.
• Conduct code reviews, mentor junior engineers, and contribute to continuous improvements in development processes.
• Participate in the full software development lifecycle (SDLC), from requirement gathering to deployment and monitoring.
• Stay updated with emerging trends and technologies in software development and actively contribute to process improvements.
• Document technical specifications, architecture, and development processes.

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.
• 1-2 years of experience in software development, with expertise in one or more programming languages (e.g., Python, Java, C++, JavaScript, etc.).
• Strong knowledge of object-oriented design, algorithms, and data structures.
• Experience with version control systems (e.g., Git) and familiarity with CI/CD pipelines.
• Solid understanding of databases (SQL and/or NoSQL) and API design (RESTful/GraphQL).
• Familiarity with cloud platforms (AWS, Azure, or GCP) and containerization technologies (Docker, Kubernetes) is a plus.
• Strong problem-solving skills with the ability to troubleshoot and resolve complex software issues.
• Excellent communication skills, both verbal and written, with the ability to collaborate effectively in a team environment.
• Experience working in an Agile development environment.

Preferred:

• Experience with front-end technologies (React, Angular, or Vue.js) or mobile development is a plus.
• Knowledge of DevOps practices and tools for automation and infrastructure management.
• Familiarity with testing frameworks and best practices in software testing (unit, integration, end-to-end testing).
• Experience working with microservices architecture and distributed systems.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Work-life balance and flexible work arrangements.
• Exposure to cutting-edge technologies and challenging projects.
• A collaborative and inclusive work environment.

Role: Human Resource Head

Location: Vikhroli, Mumbai

What will you do with us?

-Be a strategic advisor on all aspects of people management for the organization.

-Develop and foster a work environment that is entrepreneurial, customer focused, and results-oriented.

-Encourage employee participation and contribution to the growth and well-being of the business and bring in external recognition for our brand as the Employer of choice.

-Establish and maintain high levels of employee engagement activities and commitment.

-Provide accurate and constructive analytics to the leadership team and help formulate people strategies basis the information.

-Design the annual HR budget and ensure optimal utilization of resources to ensure an effective outcome for all HR metrics.

-Responsible for Talent Management strategy including appropriate learning interventions and leadership development.

-Develop, build and manage Professional and Career Development programs along with relevant and contextual training programs in line with the growth and evolution of the organization.

-Guide and coach, the HR team to deliver efficient, high-quality HR solutions and services concerning - Recruitment, onboarding, Performance Management, Employee Engagement, Organization Development, Training and Development, Rewards and Benefits.

-Align the annual Compensation & Benefit strategy with business goals and objectives and drive the performance link pay and ESOP as per the Performance Management System cycle.

-Build an organization that is fully compliant with all statutory and regulatory requirements.

What are the must-haves?

-Bachelor or Master's degree in Business, Human Resources or a related field required.

-12+ years of experience in Human Resources.

-Expertise in HR functional areas including talent acquisition, performance management, learning and development, compensation and benefits.

-Should have created and executed programs in strategic HR areas like operations efficiency, organization development and change management.

-Experience in coaching and mentoring leadership to the next level, being an effective sounding board for the Business Leaders of the organization and leadership team of group companies will be important.

-Great team player and ability to work effectively in a matrix organization environment.

-Strong written and oral communication is essential.

Java Springboot Developer

• Java Springboot - Support end-end management of the APIs over its entire lifecycle
• Work with various application teams to understand their business needs and requirements for the API implementation
• Ensure API documentation is created and remains up to date
• Ensure code and design quality with appropriate logging, monitoring, tracing, and security standards in place
• Help troubleshoot and resolve issues related to the API platform, API accessibility and API deployments
• Perform root cause analysis for Production issues and come up with solutions that will prevent them from happening in the future
• Governance, Event Driven Architecture, message-based architectures, and caching strategies and frameworks.
• Participate and contribute in grooming technical user stories impacting integration

Who You Are

To qualify for this position, you should meet the following requirements:

• More than 6 years of experience in development, and implementation of enterprise-wide solutions based on Java Technologies (Java, J2EE, Webservices/Spring)
• At least 3-5 years of hands on experience with design, development and implementation of Spring Boot, Microservices
• Experience in Deploying Microservices (spring-boot, node's)
• Good understanding of security protocols (e.g. OAuth, SAML)
• Excellent analytical, oral, written communication and presentation skills with ability to interact with global delivery technical teams.
• Experience in Agile methodologies

Designing products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will design rule-breaking mobile applications, web applications, websites, Progressive Web apps, IoT design solutions, Voice solutions using practices of User experience design and User interface design. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.

What are we looking for?

1. We expect you to have your domain knowledge of UX and UI, which includes, Information architecture, empathy map creation, user research, user interviews, low fidelity and high fidelity wireframes, designing UI screens using Adobe XD, prototyping and design hand off to developers 
2. Experts in English language
3. There are few skills which you need to have from get-go:
1. You are a problem solver, polite and someone who values team members and customers
2. You respect time and understand, lost time never  comes back
4. You have the ability to explain your design and come up with out of the box design solutions for mobile applications and web sites
5. You are a smart and energetic talent from design background
6. Based on the situations you can contribute individually or work with team and make work productive and fun
7. In terms of day to day work, for 6 months to 1 year you should have done the following:
1. Completed a bootcamp or formal training in UX/UI design 
2. Designed at least 2 mobile apps or websites
3. Thorough understanding of Information architecture, Microcopies, Typography, Material design systems, Cupertino design system, Visual designs, icons and illustrations
4. Conducting user research interviews and design Mood boards
5. UX testing once the product is live
6. Collaborative design workflows using Adobe XD and Framer
7. Documenting your design work based on Style guides
8. Knowledge of Microcopies is a plus

1. Work location: Bengaluru city and Remote
2. Working days - 6 days a week

BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success. 

1. BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
2. BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival