Customer Success Agent

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      10-15 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in Clinical Practice / Research

·      Exposure to mental health training and created content or training on Mental Health for Adult

·      Experience of having previously worked in organized group is desirable

Join Us in Pioneering the Future of Recycling

At Jules AI, we are on a mission to empower recyclers with the best of what digital technology can offer and contribute to a greener planet. Our SaaS platform is designed to dramatically automate recycled materials procurement and sales processes. We operate with an agile and globally distributed team across multiple locations, including Canada, Europe, and Asia.

Who we are looking for

We are seeking a dynamic HR professional who can seamlessly manage administrative responsibilities while excelling in recruitment, training, and development. This individual should be well-versed in payroll and India's statutory requirements, fostering employee communication and engagement. We’re looking for someone who can work from our office.

What you will do in this role 

• Manage day-to-day HR administrative tasks.
• Design and implement training and development programs to empower our teams.
• Strengthen internal communication and drive employee participation in initiatives. Plan and execute employee engagement activities to foster a positive and inclusive workplace culture. Create and participate in initiatives to improve employee satisfaction, retention, and overall well-being.
• Support recruitment efforts, specifically in the tech space, to support company growth.
• Oversee payroll processes and ensure compliance with India’s statutory requirements.
• Be the go-to person for HR queries and ensure a positive employee experience.
• Leverage AI tools to enhance HR processes, such as recruitment, employee engagement, and performance management. Stay updated on the latest HR technologies and implement innovative solutions to streamline company operations.

Skills and Qualifications

• Strong knowledge of HR processes, payroll management, and compliance.
• Strong interpersonal skills with a focus on employee engagement and development.
• Proven track record of working as a sole contributor within the HR department, managing several functions.
• Strong familiarity with HR software and different software environments.
• Familiarity with technical recruitment and hiring on a global scale. 
• Excellent communication skills—both written and spoken.
• Self-driven, highly organized, and detail-oriented.
• Demonstrated experience in successfully implementing at least one HR initiative from start to finish.

Nice to Have:

• Familiarity with the recycling or tech industry.
• Experience in working with a global or distributed team.
• Experience in automation or SaaS companies.

What we offer

Work closely with a global team helping bring automation and technological intelligence to the recycling world.

You can also expect:

• A diverse, inclusive, and agile work environment with a focus on innovation and efficiency.
• Opportunities to collaborate with experts from the recycling industry and beyond.
• Continuous learning and skill-building opportunities within a fast-paced, evolving industry.
• Flexibility with a Bring Your Own Device (BYOD) policy, competitive compensation, and annual appraisals.
• Health insurance, paid vacation, and flexible working hours for a balanced work-life experience.
• The chance to network and grow in a global community.

Apply to us now: https://nyteco.keka.com/careers/jobdetails/61190

Are You Ready for a Challenge?

If you are a resilient problem solver who thrives in a fast-paced environment, values transparency, and is committed to delivering exceptional results, we want to hear from you!

Job Description: Website Development Specialist

Position: Website Developer Executive

Job Location: Kolkata

Company: Lead Height

Company Location: 6A2, 6th Floor, Newtown Square Atghora, Newtown Road In Spencer Building, Kolkata, West Bengal 700136.

Salary (Fresher - Experienced): ₹9000 - ₹ 25000 (Basic Salary)

Job Type: Full-time

About Us: Lead Height Company is a dynamic and rapidly growing Digital Marketing Company in the IT Sector. We are the perfect blend of a creator and inventor. Lead Height was awarded the Best Startup Company 2020 for excellence and innovation. We are passionate and thrilled to stay updated about the latest marketing trends and techniques to optimize the key component of conversion rate, aiming to provide top-notch solutions to our clients and customers.

Job Responsibilities:

• Website Development: Design, develop, and deploy responsive and user-friendly websites using modern web technologies, ensuring compatibility across multiple browsers and devices.

• Front-end Development: Implement intuitive and visually appealing user interfaces using HTML, CSS, and JavaScript frameworks, ensuring seamless navigation and optimal performance.

• Back-end Development: Develop server-side logic and databases using programming languages such as PHP, Python, or Ruby, and frameworks like Django or Laravel, to enable dynamic functionality and data integration.

• Content Management System (CMS): Customize and integrate CMS platforms, such as WordPress or Drupal, to enable efficient content creation, publishing, and management.

• Web Application Development: Build interactive web applications, including e-commerce platforms, online portals, and custom web-based tools, incorporating secure and scalable coding practices.

• Cross-functional Collaboration: Collaborate with designers, UX/UI specialists, and other stakeholders to ensure the seamless integration of design elements and user-experience requirements into the development process.

• Testing and Debugging: Conduct thorough testing, debugging, and optimization of websites and web applications to ensure smooth functionality, responsiveness, and performance.

• Website Maintenance and Updates: Perform regular updates, maintenance, and security enhancements for existing websites, ensuring they remain up to date with the latest web standards and technologies.

• Documentation: Create and maintain technical documentation, including project specifications, code documentation, and version control, to facilitate efficient collaboration and future maintenance. Requirements:

• Web Development Skills: Strong proficiency in HTML, CSS, JavaScript, and other front-end technologies. Knowledge of back-end programming languages and frameworks is a plus.

• Frameworks and Libraries: Experience with popular front-end frameworks and libraries such as React, Angular, Vue.js, or Bootstrap, and familiarity with back-end frameworks like Node.js, Django, or Laravel.

• Database Management: Proficiency in working with relational databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB) to design, develop, and optimize database schemas and queries.

• Web Standards and Optimization: Familiarity with web standards, SEO best practices, and website optimization techniques to ensure fast loading times and optimal performance.

• Problem-solving skills: Strong analytical and problem-solving abilities to troubleshoot and debug complex web development issues.

• Collaboration and Communication: Excellent teamwork and communication skills to collaborate effectively with cross-functional teams and translate requirements into technical solutions.

• Continuous Learning: Willingness to stay updated with emerging web technologies, programming languages, and industry trends to ensure the adoption of best practices and enhance skill sets.

• Portfolio: A portfolio showcasing previous web development projects or code samples will be advantageous.

Disclaimer: This job description is a general outline of the responsibilities and requirements expected of a Website Development Specialist. Duties may be subject to change based on the company's needs and the evolution of the digital marketing landscape. Compensation:

Base salary: ₹9,000 - ₹25,000 per month.

Based on Experience of Candidates.

Benefits:

• Comprehensive training and onboarding process.

• Opportunity for career growth and advancement within the company.

• Supportive and collaborative work environment. If you are a results-driven individual with a passion for Website development and a desire to contribute to the growth of a thriving company, we encourage you to apply for the Website Development Executive at Lead Height Company.

Join our team and be part of our exciting journey to success! Application Process: Interested candidates are requested to submit their updated resume along with a cover letter detailing their relevant experience and why they believe they are a suitable fit for the role. We look forward to reviewing your application

Key Responsibilities

• Active participation in CMMI Level 5 Ver 2.0 (Services Model) pre-assessment & assessment
• Thorough knowledge in Service Delivery practices in multiple horizontals like Infrastructure, Enterprise Security
• Should start the process definitions, processes, templates, guidelines, and checklists from the scratch to align with the CMMi Level 5 Services Model version 2.0.
• Support for organizational process/workflow definitions
• Contribute/Coordinate process improvement activities.
• Process facilitation for projects/business activities/support functions
• Support for organizational data collection and analysis
• Assistance for organizational tools maintenance
• Promote /Support organizational library (Knowledge Repository)
• Effective/Inspirational trainer for organizational process

Candidate Profile:

• Expert in CMMi Level 5 Services 2.0 model.
• Should have participated as an ATM in at least one CMMi Level 5 Services 2.0 assessment and renewal process
• Experience in methodologies like Agile, Lean, SAFe Agile, Kanban, DevOps projects etc.
• Quality experience in Infra Services and Security services business
• Ability to understand business requirements and to design suitable process.
• Ability to identify gaps/improvement opportunities/risks in existing QMS.
• Knowledge of organizational data collection methods and analysis
• Ability in planning, coordinating, and conducting internal audits.
• Ability in serving business activities/projects as a process facilitator.
• Excellent communications skills
• Excellent MS Office Skills
• Well versed with latest trends in quality assurance and quality control.

Technical Skills: (must have)

• Excellent Angular 5+, NodeJS, Typescript programming skills

• Strong HTML/HTML5/JavaScript skills
• Sound understanding of MVC, MVVM, JSON, and data binding

• Hands-on experience with implementing Angular best practices (e.g. project structure, module organisation, naming convention, etc.)

• Hands-on experience with Web APIs (e.g. HTTP protocols, AJAX and REST)

• Hands-on experience of using browser events and various data types like arrays and objects, JSON, forms, closures and modules, including the use of debugging tools

• Hands-on with CSS3 and sound understanding of cross browser inconsistencies and responsive frameworks

• Experience in integrating with third party JavaScript libraries and frameworks like jQuery

• Experience with Templating

Additional Skills: (nice to have)

• Knowledge of standard authentication systems such as OAuth2, JWT and SSO

• Knowledge of WebSockets is an added advantage
• Experience with version controlling tools e.g. Git
• Experience with developing browser extensions

PRINCIPAL ACCOUNTABILITIES
Key accountability of Sr.FED will be to plan, develop, maintain and optimise codebase for web app and browser extensions of MyLOFT.

• Planning and Development
• Design Planning of the functional App in coordination with software development team
• Develop and Deliver front-end applications and browser extensions
• Develop and Integrate custom modules and components with functional app
• Writing tested, idiomatic, and documented JavaScript, HTML, and CSS
• Integrate existing template or pure HTML in angular
• Work closely with HTML developer and UI designer to deliver pixel perfect dynamic Frontend UI

• Work closely with back-end team to build and integrate REST API
• Integration with external web services e.g. Google APIs
• Testing and Maintenance
• Follow best practices for testing and maintenance to ensure that codebase is executable, readable and easy to maintain

• Ensure that security and versioning of the codebase is maintained
• Write and maintain technical documentation for ready reference
• Post Launch Optimisation
• Periodically participate in code review and refactoring to improve app performance
• Participate in user feedback sessions to identify and understand user requirements
• Beta/Marketability Tests (for POCs)
• Coordinate with development team to evaluate technical feasibility of new requirements
• Build prototypes/POCs
• Actively participate in relevant technical forums
• Participate in training and knowledge sharing initiatives