Customer Success Agent

About Us

We are a company where the ‘HOW’ of building software is just as important as the ‘WHAT.’ We partner with large organizations to modernize legacy codebases and collaborate with startups to launch MVPs, scale, or act as extensions of their teams. Guided by Software Craftsmanship values and eXtreme Programming Practices, we deliver high-quality, reliable software solutions tailored to our clients' needs.

We thrive to: 

• Bring our clients' dreams to life by being their trusted engineering partners, crafting innovative software solutions.
• Challenge offshore development stereotypes by delivering exceptional quality, and proving the value of craftsmanship.
• Empower clients to deliver value quickly and frequently to their end users.
• Ensure long-term success for our clients by building reliable, sustainable, and impactful solutions.
• Raise the bar of software craft by setting a new standard for the community.

Job Description

This is a remote position.

Our Core Values

• Quality with Pragmatism: We aim for excellence with a focus on practical solutions.  
• Extreme Ownership: We own our work and its outcomes fully.  
• Proactive Collaboration: Teamwork elevates us all.  
• Pursuit of Mastery: Continuous growth drives us.  
• Effective Feedback: Honest, constructive feedback fosters improvement.  
• Client Success: Our clients’ success is our success.   

Experience Level

This role is ideal for engineers with 4+ years of hands-on software development experience, particularly in Ruby on Rails at scale.  

Role Overview

If you’re a Software Craftsperson who takes pride in clean, test-driven code and believes in Extreme Programming principles, we’d love to meet you. At Incubyte, we’re a DevOps organization where developers own the entire release cycle, meaning you’ll get hands-on experience across programming, cloud infrastructure, client communication, and everything in between. Ready to level up your craft and join a team that’s as quality-obsessed as you are? Read on!   

What You'll Do 

• Write Tests First: Start by writing tests to ensure code quality 
• Clean Code: Produce self-explanatory, clean code with predictable results 
• Frequent Releases: Make frequent, small releases 
• Pair Programming: Work in pairs for better results 
• Peer Reviews: Conduct peer code reviews for continuous improvement 
• Product Team: Collaborate in a product team to build and rapidly roll out new features and fixes 
• Full Stack Ownership: Handle everything from the front end to the back end, including infrastructure and DevOps pipelines 
• Never Stop Learning: Commit to continuous learning and improvement  

What We're Looking For

• Expertise in Ruby on Rails, Test Driven Development, React, React.js or JavaScript, and TypeScript 
• Strong skills in object-oriented programming, data structures, algorithms, and software engineering methodologies 
• Ability to design and develop web architecture and optimize existing infrastructure 
• Experience working in Agile and eXtreme Programming methodologies within a continuous deployment environment 
• Interest in mastering technologies like web server ecosystems, relational DBMS, TDD, CI/CD tools 
• Knowledge of server configuration and deployment infrastructure 
• Experience using source control, bug tracking systems, writing user stories, and technical documentation  

Benefits

What We Offer 

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.  
• Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk. 
• Cutting-Edge Projects: Work on exciting projects with the latest AI technologies   
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance. 
• Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind. 
• And More: Extra perks to support your well-being and professional growth. 

Work Environment 

• Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results. 
• Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered. 
• Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team. 

Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Egen is a data engineering and cloud modernization firm helping industry-leading companies achieve digital breakthroughs and deliver for the future, today. We are catalysts for change who create digital breakthroughs at warp speed. Our team of cloud and data engineering experts are trusted by top clients in pursuit of the extraordinary. An Inc. 5000 Fastest Growing Company 7 times, and recently recognized on the Crain’s Chicago Business Fast 50 list, Egen has also been recognized as a great place to work 3 times.

The Application Development team's tech stack can consist of VueJS, ReactJS or Angular on the front end and also includes Typescript, NodeJS, Express, NestJS, PostgreSQL, RESTful Microservices, and cloud services.

In this role, you will be leveraging your well-versed knowledge of software engineering principles and system design along with a team of interesting and super-smart engineers to solve new and hard to solve business problems with elegant software. We hire Dynamic, Curious, Hustlers who constantly challenge themselves (and others) to grow and be innovative in their approach to bring concepts and designs to life and be committed to lifelong technology (and everything) learning.

Required Experience:

• Love of Javascript/Typescript with a strong understanding of its design patterns, best practices, and style guides with atleast 4+ years of experience in Frontend development.
• Strong production experience with Javascript MVC frameworks - preferably AngularJS, React JS, and/or VueJS
• C# and API Development (RESTful, GraphQL, .Net Web API) experience
• Test first and test often development approach with Karma and Jasmine, Mocha, or Protractor frameworks
• Ability to leverage Git version control in a production environment
• Have experience with and curiosity of agile and lean philosophies
• Have experience working and a strong understanding of object-oriented programing and browser technologies
• Ability to see and communicate your ideas to clients and the team

Job brief

We are looking for a qualified Mobile developer to join our Engineering team. You will be working with our engineers to develop and maintain high-quality mobile applications.

If you’re passionate about mobile platforms and translating code into user-friendly apps, we would like to meet you. As a Mobile developer, you’ll collaborate with internal teams to develop functional mobile applications, while working in a fast-paced environment.

Ultimately, you should be able to design and build the next generation of our mobile applications.

Responsibilities

• Support the entire application lifecycle (concept, design, test, release, and support)
• Produce fully functional mobile applications writing clean code
• Gather specific requirements and suggest solutions
• Write unit and UI tests to identify malfunctions
• Troubleshoot and debug to optimize performance
• Design interfaces to improve user experience
• Liaise with the Product development team to plan new features
• Ensure new and legacy applications meet quality standards
• Research and suggest new mobile products, applications, and protocols
• Stay up-to-date with new technology trends

Requirements and skills

• Proven work experience as a Mobile developer
• Demonstrable portfolio of released applications on the App store or the Android market
• In-depth knowledge of at least one programming language like Swift and Java
• Experience with third-party libraries and APIs
• Familiarity with OOP design principles
• Excellent analytical skills with a good problem-solving attitude
• Ability to perform in a team environment

Infra360 Solutions is a services company specializing in Cloud, DevSecOps, Security, and Observability solutions. We help technology companies adapt DevOps culture in their organization by focusing on long-term DevOps roadmap. We focus on identifying technical and cultural issues in the journey of successfully implementing the DevOps practices in the organization and work with respective teams to fix issues to increase overall productivity. We also do training sessions for the developers and make them realize the importance of DevOps. We provide these services - DevOps, DevSecOps, FinOps, Cost Optimizations, CI/CD, Observability, Cloud Security, Containerization, Cloud Migration, Site Reliability, Performance Optimizations, SIEM and SecOps, Serverless automation, Well-Architected Review, MLOps, Governance, Risk & Compliance. We do assessments of technology architecture, security, governance, compliance, and DevOps maturity model for any technology company and help them optimize their cloud cost, streamline their technology architecture, and set up processes to improve the availability and reliability of their website and applications. We set up tools for monitoring, logging, and observability. We focus on bringing the DevOps culture to the organization to improve its efficiency and delivery.

Job Description

Our Mission 

Our mission is to help customers achieve their business objectives by providing innovative, best-in-class consulting, IT solutions and services and to make it a joy for all stakeholders to work with us. We function as a full stakeholder in business, offering a consulting-led approach with an integrated portfolio of technology-led solutions that encompass the entire Enterprise value chain.

Our Customer-centric Engagement Model defines how we engage with you, offering specialized services and solutions that meet the distinct needs of your business.

Our Culture 

Culture forms the core of our foundation and our effort towards creating an engaging workplace has resulted in Infra360 Solution Pvt Ltd.

Our Tech-Stack:

• Azure DevOps, Azure Kubernetes Service, Docker, Active Directory (Microsoft Entra)
• Azure IAM and managed identity, Virtual network, VM Scale Set, App Service, Cosmos
• Azure, MySQL Scripting (PowerShell, Python, Bash), 
• Azure Security, Security Documentation, Security Compliance, 
• AKS, Blob Storage, Azure functions, Virtual Machines, Azure SQL
• AWS - IAM, EC2, EKS, Lambda, ECS, Route53, Cloud formation, Cloud front, S3
• GCP - GKE, Compute Engine, App Engine, SCC
• Kubernetes, Linux, Docker & Microservices Architecture
• Terraform & Terragrunt
• Jenkins & Argocd
• Ansible, Vault, Vagrant, SaltStack
• CloudFront, Apache, Nginx, Varnish, Akamai
• Mysql, Aurora, Postgres, AWS RedShift, MongoDB
• ElasticSearch, Redis, Aerospike, Memcache, Solr
• ELK, Fluentd, Elastic APM & Prometheus Grafana Stack
• Java (Spring/Hibernate/JPA/REST), Nodejs, Ruby, Rails, Erlang, Python

What does this role hold for you…??

• Infrastructure as a code (IaC)
• CI/CD and configuration management
• Managing Azure Active Directory (Entra)
• Keeping the cost of the infrastructure to the minimum
• Doing RCA of production issues and providing resolution
• Setting up failover, DR, backups, logging, monitoring, and alerting
• Containerizing different applications on the Kubernetes platform
• Capacity planning of different environments infrastructure
• Ensuring zero outages of critical services
• Database administration of SQL and NoSQL databases
• Setting up the right set of security measures

Requirements

Apply if you have… 

• A graduation/post-graduation degree in Computer Science and related fields
• 2-4 years of strong DevOps experience in Azure with the Linux environment.
• Strong interest in working in our tech stack
• Excellent communication skills
• Worked with minimal supervision and love to work as a self-starter
• Hands-on experience with at least one of the scripting languages - Bash, Python, Go etc
• Experience with version control systems like Git
• Understanding of Azure cloud computing services and cloud computing delivery models (IaaS, PaaS, and SaaS)
• Strong scripting or programming skills for automating tasks (PowerShell/Bash)
• Knowledge and experience with CI/CD tools: Azure DevOps, Jenkins, Gitlab etc.
• Knowledge and experience in IaC at least one (ARM Templates/ Terraform)
• Strong experience with managing the Production Systems day in and day out
• Experience in finding issues in different layers of architecture in a production environment and fixing them
• Experience in automation tools like Ansible/SaltStack and Jenkins
• Experience in Docker/Kubernetes platform and managing OpenStack (desirable)
• Experience with Hashicorp tools i.e. Vault, Vagrant, Terraform, Consul, VirtualBox etc. (desirable)
• Experience in Monitoring tools like Prometheus/Grafana/Elastic APM.
• Experience in logging tools Like ELK/Loki.
• Experience in using Microsoft Azure Cloud services

If you are passionate about infrastructure, and cloud technologies, and want to contribute to innovative projects, we encourage you to apply. Infra360 offers a dynamic work environment and opportunities for professional growth. 

Interview Process

Application Screening=>Test/Assessment=>2 Rounds of Tech Interview=>CEO Round=>Final Discussion

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We are looking for a Software Development Engineer (Java Backend) to join our team! As a key member of our engineering team, you will be responsible for the end-to-end development and delivery of our products.

Diverse Hiring: SDE 3 (Java Backend) | 5-8 Y | Bangalore WFO | Females Only |

Prefer qualified candidates from Premium Institutes - NIT / IIT / IIIT / REC / BITS / REC with relevant working from Products / Unicorns alike Flipkart, Amazon, CRED, Swiggy, Zomato, Jupiter, Blinkit, OYO, Ola, Uber, Pine Labs, PayTM,

Scope Of Work:

Design, develop, deliver & maintain highly-scalable, cloud-native products, working with product and design teams.

Ability to ship to production in small testable pieces of code, in quick iterations

A good grasp of scalable software development, with a DevOps mindset

Providing people and technical leadership to your engineering teams

Support in developing and managing companies IT infrastructure

Participate in the hiring of world-class engineers and grow the engineering team

Required Skills & Qualifications:

Must have a deep understanding of both development and operations processes, as well as a strong technical background.

5+ years of experience developing software products - Java.

Demonstrable experience in leading software teams by example.

We are looking for a Senior React Native developer with 5 - 6 years of experience, in building performant mobile applications on Android & iOS platforms. You will be responsible to Architect, build React Native applications.

We are a fast growing product based startup operating out of Chennai.

Responsibilities

• Build pixel-perfect, buttery smooth UIs across Android and iOS.
• Technical design of complex mobile applications
• Leverage native APIs for deep integrations with both platforms.
• Translating designs and wire-frames into high quality code
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Maintain code and write automated tests to ensure the product is of the highest quality.

Requirements

• 5-6 years of demonstrable experience in designing and developing mobile apps using react-native.
• Ability to write well-documented, clean JavaScript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts.
• Familiarity with native build tools, like XCode, Gradle, Android Studio and Visual Studio Code.
• Understanding of REST APIs, the document request model, and offline storage.

Below are a few perks of joining our team:

• Competitive salary
• Fully remote job
• Creative Problem Solving and Entrepreneurial Thinking
• Fast-Paced Environment
• Consistent Engagement from Senior Leadership

• Perform keyword research in coordination with client business objectives to optimize existing content and uncover new opportunities
• Provide SEO analysis and recommendations in coordination with elements and structure of websites and web pages
• Provide recommendations and execute strategies for content development in coordination with SEO goals – general and keyword specific
• Administer search engine programs (XML sitemaps, shopping feeds, webmaster tools) for purposes of diagnostic reporting on client projects
• Help to create and support marketing content to socialize and use for social media purposes (e.g. customer videos briefs, customer case studies, blog posts, posts from analysts and customers)
• Implement link building campaigns in coordination with client SEO goals
• Assist in development and execution of communication/content strategies via social communities in coordination with SEO goals
• Keep pace with SEO, search engine, social media and internet marketing industry trends and developments
• Research and administer social media tools in support of clients’ social media strategy
• Monitor and administer web analytics dashboards, reports and key reporting tools, and point out key areas of importance in accordance client goals
• Monitor and evaluate search results and search performance across the major search channels
• Communication to team and management on project development, timelines, and results
• Work closely with the other team members to meet client goals

Job Type: Full-time

Salary: ₹12,000.00 - ₹15,000.00 per month

We are looking to hire multiple Technical Product Manager at different levels for our team in Bangalore. If you are excited about building products that will be used by millions of consumers worldwide, building products for brands that you can be proud to show to your family and friends - you need to join us! This position reports to: Director of Product and Program.

What you will be doing:

Building product strategy with a strong technology mindset.

Work closely with business team in their pitch and proposals through user research and evaluating emerging technologies to foster innovation in shaping product ideas.

Lead Product Definition phase by driving user research, story mapping, technical feasibility study to generate solutions for client's problems/user needs.

Define, develop and execute product roadmap through till delivery by ruthlessly prioritizing the backlog.

Leverage analytics and user research to envision and propose product improvements.

Define, analyze, and communicate product metrics to guide new features and enhancements.

Serve as the Scrum Product Owner for development teams, including all responsibilities like roadmap definition, feature prioritization, story writing with detailed acceptance criteria.

What You Will NOT Be Doing:

Project and people management.

Owning and driving engineering decisions.

Requirements.

A highly talented and driven technical product owner with 8+ years of overall experience and 5 years actively as technical product manager/owner.

Solid technical background with understanding and/or hands-on experience in mobile development and web technologies (CMS, Angular React).

Has excellent analytical and communication skills with proven ability to influence and negotiate with clients and internal stakeholders.

Experience defining product strategy from scratch with implementation success in previous roles is a must.

Proven experience one or more of mobile/healthcare/fintech domains or startup space.

Technical background in building mobile/cloud/ML/AI/SaaS products and bring own point of view in proposing the solutions to client requirements.

Act as product evangelist with deep curiosity on technology trends and being able to go deep into technology and relate technical enhancements to build product vision.

Experience with cloud ecosystem or related technologies.

Groom and prioritize the work in the backlog according to business value.

Nice to Have

Extensive experience working in an Agile Scrum methodology.

Multi-tasker with ability to support at least 2 products in parallel.

Experience with Rally/Jira/Azure Devops or similar Agile Project Management tools.

Proficiency with at-least in one language Python, Swift, Kotlin etc.

Ability to use story splitting techniques to break larger stories and deliver in small increments.

Experience using workshop techniques to foster story mapping and ideation sessions.