Customer Success Agent

Position: Lead Database Engineer

Experience: 3+ Years

Mandatory Skills: Amazon Aurora PostgreSQL, MySQL, NoSQL, AWS RDS, DMS, Performance Tuning, Replication Strategies, Query Optimization

Job Description:

• Database Administration: Manage and administer Amazon Aurora PostgreSQL, MySQL, and NoSQL databases, ensuring high availability, performance, and security.
• AWS Expertise: Proficient in AWS services such as RDS, Aurora, and DMS, with a strong understanding of cloud database architectures.
• Optimization: Implement optimization strategies at the database, query, collection, and table levels for PostgreSQL/MySQL. Expertise in performance monitoring and tuning.
• Configuration Management: Configure and fine-tune RDS parameter groups to enhance database performance and security.
• Monitoring & Troubleshooting: Proactively monitor database performance, identify bottlenecks, and perform root cause analysis (RCA) for issues.
• Access Control: Manage PostgreSQL/MySQL user permissions and roles, ensuring strict data security and access control protocols.
• Replication Strategies: Hands-on experience with master-master and master-slave replication setups.
• Collaboration: Work closely with development teams to provide guidance on database design, query optimization, and performance tuning.
• Backup & Recovery: Establish and maintain robust backup and recovery procedures to ensure data integrity and availability.
• Database Upgrades: Perform major version upgrades for MySQL and PostgreSQL to leverage new features and improvements.
• Problem Solving: Troubleshoot and resolve complex database performance issues, implementing innovative and effective solutions.

Note: Expertise in database performance tuning, AWS database services, and advanced replication strategies is essential.

Job Title: Data Analyst Associate – Data Management  

Location: Mumbai, India  

Company: Wissen Technology

About Us:

Wissen Technology is a leading technology and consulting firm known for its strong commitment to excellence, innovation, and customer satisfaction. We are passionate about harnessing data to drive smart business decisions and deliver impactful insights. Join us in shaping the future of data management.

Role Overview:

We are looking for a meticulous and proactive Data Analyst Associate - Data Management to join our team. This role requires a keen attention to detail, solid organizational skills, and a foundational knowledge of the asset management industry. You will support data analysis, management, and reporting initiatives, focusing on ensuring accuracy, efficiency, and improved decision-making processes.

Key Responsibilities:

• Data Management: Support data integrity and accuracy across various data systems; handle data extraction, transformation, and loading (ETL) processes.
• Analysis & Reporting: Generate insightful reports and conduct data analysis, utilizing Microsoft Excel and Business Objects; provide data support for decision-making processes.
• Collaboration: Engage with global business areas, provide data-related support, and actively participate in relevant meetings.
• Documentation & Communication: Document data management procedures, contribute to data governance practices, and effectively communicate findings with team members and stakeholders.
• Process Improvement: Identify and implement improvements in data operations to enhance efficiency and effectiveness.
• Technical Proficiency: Utilize data management tools and develop insights using BI reporting tools, including Tableau or Power BI; familiarity with Python is a plus.

Qualifications:

• Education: BTech / BE / MCA or any related field
• Industry Knowledge: Basic understanding of the asset management industry and data management practices.
• Technical Skills: Proficiency in Microsoft Excel, with foundational knowledge of Microsoft Access and Business Objects. Knowledge of BI reporting tools (Tableau, Power BI) is preferred, and Python skills are a plus.
• Communication Skills: Strong written and verbal communication abilities, with a focus on customer service and responsiveness.
• Organizational Skills: Strong multitasking, prioritization, and time management skills; attention to detail is essential.
• Project Management: Ability to coordinate and manage project tasks effectively, meeting deadlines with minimal supervision.

Why Join Wissen Technology?

• Opportunity to be part of a growing team focused on data-driven innovation and quality.
• Exposure to global clients and complex data management projects.
• Competitive benefits, including health coverage, paid time off, and a collaborative work environment.

We look forward to welcoming a detail-oriented and driven Data Analyst Associate to our team!

🚀 Hiring: Business Analyst – General / Motor Insurance Domain

📍 Location: Bangalore, Walton Road

💼 Experience: 4-5 years in the General Insurance Industry (Motor Insurance vertical)

We are looking for a Business Analyst with expertise in Motor Insurance to join our team. If you have a strong understanding of the insurance sector and analytical skills, we’d love to connect!

About PlanetSpark:

PlanetSpark is on a mission to build the next generation of confident speakers and creative writers amongst kids and young adults. We are a Series B funded, global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment by 2024. We are backed by some top VCs such as Prime Venture Partners and global entrepreneurs such as Binny Bansal, Deep Kalra, Gokul Rajaram and Shirish Nandkarni. Come, join a passionate team of over 500 young and energetic team members and 3500+ expert teachers on this roller coaster ride to build the most loved brand for kids who will move the world!

Your Roles and Responsibilities:

Business Development is a critical aspect of our platform business.

1. Actively seeking out new sales opportunities through cold calling, networking and social media.

2. Calling 65-70 leads everyday

3. Setting up meetings with potential clients (parents)

4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes

5. Negotiate/close deals and handle complaints or objections

6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue per month) 7. “Go the extra mile” to drive sales

Mission Statement

1. In your training of 1st month, we shall actively probe you through the process using Training Decks, Live Experiences, Re-Training Programs that aims to give you an overall Learning experience along with you paid stipend along the journey.

2. We create career oritented BDT in this 1 month whose skill becomes unmatched across the sector.

3. You are required to use right sales strategy and accomplish 1 Lac of revenue in the training period, hence making a way to achieve License to Sell (L-2-S)

4. You will be entitled for training stipend of INR. 21428. In-office attendance of 90% is mandatory in 1month of training

5. Post 1L Revenue achievement, you will be entitled for below

US/ Canada Shift (8:00 pm to 5:00am) - INR 7.23 LPA (4.83 Fixed + 2.4 LPA Variable)

What are we looking for?

1. Proficiency in English

2. Thorough understanding of marketing and negotiating techniques

3. Fast learner and passion for sales

4. Self-motivated with a results-driven approach

5. Proven experience in sale or relevant role is a plus

6. A friendly and energetic personality with customer service focus

Criteria

1. Willing to work 6 days in a week in a fast paced startup

2. Ready to work from Office and join immediately.

What are the behavioral attributes that we are looking for?

- A keen desire to bring growth for a fast-growing Series B funded startup

- An apparent Founder's mindset

- The candidates should be able to work in a high paced ever-changing digital environment. The role will require you to be resourceful, proactive and an expert communicator. In turn it offers immense learning and growth.

- Don't forget to carry along a dash of humor. It never hurts. And we are fun loving people

Job description

Experience: 1 year to 5 years

Pay Pack: for junior Developer will range from 1.2 to 2.15 Lacs

For Sr. Developer: 2.15 Lacs 5 Lacs

Although salary is not a constraint for a deserving candidate.

We are looking for 1.5 yrs+ experienced candidates proficient in PHP/ MySQL to develop Websites and web applications. The desired candidate would be involved in the full software/ website development life cycle starting from requirement analysis to testing. The candidate should be able to work in a team or should be able to handle projects independently.

Job Responsibilities: -

Hands-on experience in Core PHP along with working exposure in XHTML, HTML 5, JavaScript, CSS, Ajax, jQuery, bootstrap, APIs, Laravel.

PHP Scripting with MVC architecture Frameworks like Codeingnator and Laravel.

Should take responsibility to develop a website and Web-Based Application using Open Source systems.

Knowledge of Linux, Web application development, Quality software development.

Optimizing MySQL Queries and databases to improve the performance.

Excellent conceptual, analytical, and programming skills.Knowledge of Object-Oriented Programming (OOPS) concepts with Smarty and AJAX.

Should be well versed with OS: Linux/ UNIX, Windows (LAMP and WAMP)
Good experience in Relational Database Management Systems, Database design, Normalization.

Preference will be given if you hold working knowledge with Open Source like WordPress, Shopify, and other open-source eCommerce systems.

Good communication skills (spoken/written) will be a plus. Must be technically and logically strong.

Qualifications: BE/ B. Tech/ M. Tech/ MCA/ MCS/ MCM
Job Type: Full-time

Summary
 

Genesys is looking for an experienced Salesforce CPQ developer with strong experience in Salesforce CPQ, billing, and platform related technologies. This role is responsible for providing overall mentorship regarding strategies and techniques for the CPQ and billing product solutions. Will be working closely with Business and IT Go-To-Market team members to detail and ensure product solutions support business needs, follow strong best practice principles, use system resources efficiently and integrate cleanly with the UI and server components of Salesforce CPQ. The candidate is expected to have solid experience in implementing new Salesforce CPQ and billing solutions and migrating from legacy CPQ solutions to Salesforce CPQ & billing. The candidate will be customer focused, highly collaborative and constantly seek input to ensure success. The candidate should be ready to get their hands dirty and jump in and troubleshoot/modify CPQ configurations, write code/troubleshoot if necessary (Apex, Visualforce, Lightning Components, front end web technologies & data migration).

Responsibilities

• Technical design and implementation of Quote to Cash solutions using Salesforce CPQ and billing
• Create proof of concepts (POCs) and build prototypes quickly to evaluate the mapping of custom CPQ functionality to Salesforce CPQ
• Design technical solutions that span multiple Salesforce Clouds (Sales, Service, Marketing, Analytics, Social, Communities) that meet business requirements
• Be recognized as a technical & functional specialist in CPQ and Billing
• Optimization of solutions through an understanding of business needs and technology capabilities
• Pro-actively identify opportunities for automation, process & design improvements
• Serve as a solution technical lead to ensure deliverables for Salesforce.com projects are done in line with best practices and strategic platform direction
• Individual contributor with comprehensive knowledge of the Salesforce platform, including technical and functional capabilities; ability to execute on highly complex or specialized projects.
• Oversight of multiple vendors involved with Salesforce configuration and development work
• Participate in the development of best practices, strategies, and policies around data governance, including master data management, metadata management, data quality and data profiling
• Communicate and work effectively with cross functional teams including business teams, product teams, global IT Apps teams, consultants & vendors
• Document as-is and participate on code review. Present complex solutions options and benefits to key technical program stakeholders.
• Collaborate with Salesforce architect to ensure Salesforce development teams follow best practices when programming or documenting solutions.
• Maintain up-to-date knowledge of a broad range of emerging technology trends and identifies opportunities where technology might be deployed to deliver business improvements and competitive advantage.

Required Qualifications:

• Bachelor's degree required in Computer Science, Software Engineering, Technology, or in a related field
• 4 + years of Experience in solutioning and designing full stack solutions using Salesforce Platform
• 1 + years of Experience in solutioning and designing Salesforce CPQ and Billing solutions
• 1 + years of Experience in designing and developing solutions on Salesforce Lightning Platform 
• 1 + full cycle implementations of Salesforce CPQ and billing solutions including ownership of technical solution design
• Extensive knowledge of product configuration, complex pricing rules & sequence, quote configurator plugins & Salesforce CPQ APIs
• Proficiency in various CPQ functionalities like perpetual and subscription-based licensing, seasonal licensing, amendments, extensions, co-terming and renewals
• Solid experience in data migration strategy, tools and processes to migrate data between custom CPQ and billing systems to Salesforce CPQ and billing
• Experience with quote document generation and integration with DocuSign
• Strong understanding of environment management, release management, code versioning best practices, and deployment methodologies

Preferred Qualifications:

• Salesforce Certified Administrator
• Salesforce Certified Sales Cloud Consultant and Salesforce Certified Service Cloud Consultant
• Salesforce Platform Developer Certifications
• Salesforce Certified CPQ Specialist

Covid-19

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least December 31, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis. 

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit http://www.genesys.com/">www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

• Chalk-out and implement the vision, technology roadmap and business goals for your scope of deliverables.
• Have the opportunity to define, implement, manage and deliver systems that maintain the Bloomreach Platform.
• Lead multiple small, agile teams of high-performing engineers with a diversity of experience backgrounds and locations.
• Operate with scale and speed, amidst flux, in a fast-paced environment while contributing to business goals and product strategies.
• Partner with Engineering Leaders, Managers and Product Management, and enable them by owning the integrity of scalable and high-quality technology solutions.
• Manage and influence remote teams to ensure a consistently awesome experience across platforms and products.
• Create a culture of Engineering Excellence and execution across locations ensuring development and adoption of best practices in technical design implementation and code optimisation.
• Help attract, select and hire best-in-class talent and help retain top performing talent by creating clear career paths and providing technical mentorship.
• Ensure compliance with security practices/guidelines and relevant technology standards.

• B.E./B.S. Degree or higher in Computer Science or related technical discipline.
• 10+ years of programming experience in Java, Python with strong knowledge of web technologies like HTTP, Tomcat or Django, networking and web performance engineering.
• 3+ years of experience in managing direct reports and their careers.
• Experience in leading technical teams in systems/databases or large scale distributed/infrastructure systems in production.
• Capable of sitting down with engineers to constructively review designs and debug live production issues.
• Extensive background in algorithms, strong software architecture and design skills in building large scale internet applications.
• Comfortable in designing big data technology solutions using Spark, Hadoop, Cassandra and MySQL.
• Capable of handling ambiguous business requirements with excellent prioritisation, time management abilities and focus on execution.
• Experience hiring, mentoring, coaching and developing top engineering talent.

• https://developers.bloomreach.com/blog/2018/breaking-down-a-monolithic-api---dockerizing-the-bloomreach-suggest-api-layer.html" target="_blank">How Bloomreach built a monolithic API
• https://developers.bloomreach.com/blog/2018/developer-talk-corwin-on-containers.html" target="_blank">Developer Talk - Corwin on Containers
• https://www.bloomreach.com/en/blog/2018/07/introducing-identity-and-access-management-for-bloomreach-personalization.html" target="_blank">Introducing Identity and Access Management for Bloomreach personalization

If this is you and you can prove it – we’re interested in talking with you to join us as one of Bloomreach’s Engineering Leaders.

• Annual Medical Insurance Coverage for yourself and your dependents
• Annual Master Health Check-Up by up to 4000 INR per month
• Statutory Retiral Benefits (Provident Fund Gratuity)