Customer Success Agent

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others.

We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Description:

We are seeking a dynamic and results-driven Business Development Manager – Influencer Marketing to spearhead the growth of our influencer marketing vertical. This role demands a strong understanding of influencer trends, brand collaboration dynamics, and a proven knack for building high-value partnerships. You will be responsible for identifying, pitching, and converting potential clients looking to leverage influencer marketing as a growth channel.

Responsibilities:

1. Generate, develop, and grow new business opportunities specifically for influencer marketing services.

2. Build and manage a robust pipeline of prospective clients by researching target markets, industries, and brands aligned with influencer-led campaigns.

3. Conduct market research to identify trends, brand needs, and partnership opportunities.

4. Strategically pitch influencer marketing solutions—ranging from micro to celebrity influencers across platforms like Instagram, YouTube, LinkedIn, etc.

5. Collaborate with internal teams to create compelling, customised proposals and presentations tailored to brand goals.

6. Negotiate contracts and close deals while ensuring high levels of customer satisfaction and long-term value.

7. Maintain strong client relationships post-conversion to encourage repeat business and referrals.

8. Work closely with strategy, planning, and execution teams to ensure smooth handovers and deliverables post-sale.

9. Represent the agency in client meetings, networking events, and industry forums related to influencer marketing.

10. Maintain a consistent cadence of outreach, follow-ups, and prospecting through calls, emails, and LinkedIn.

Key Responsibilities: 34249 

• Feature Development: Design, develop, and maintain new features and enhancements across the stack.
• Front-End: Build intuitive, responsive UIs using Angular or React.
• Back-End: Develop scalable APIs and services using Python (preferred), Java/Spring, or Node.js.
• Cloud Deployment: Deploy and manage applications on Google Cloud Platform (GCP) — familiarity with services like App Engine, Cloud Functions, Kubernetes is expected.
• Performance Tuning: Identify and optimize performance bottlenecks.
• Code Quality: Participate in code reviews and maintain high standards through unit testing and automation.
• DevOps & CI/CD: Collaborate on deployment pipelines using Tekton, Terraform, and other DevOps tools.
• Cross-Functional Collaboration: Work closely with Product Managers, UI/UX Designers, and fellow Engineers in an agile environment.

Must-Have Skills:

• Strong development expertise in Python (preferred), Angular, and GCP
• Understanding of DevOps practices
• Experience with SDLC, agile methodologies, and unit testing

Good to Have (Nice-to-Haves):

• Hands-on experience with:
• Tekton, Terraform, CI/CD pipelines
• Large Language Models (LLMs) integration
• AWS/Azure (in addition to GCP)
• Contributions to open-source projects
• Familiarity with API design and microservices architecture

Educational Qualification:

• Required: Bachelor’s Degree in Computer Science, Engineering, or related discipline

We are seeking a highly skilled and experienced Director of Growth to lead our company's growth initiatives and drive measurable results across various marketing channels. The ideal candidate will have a proven track record in performance marketing. Experience in brand building & influencer marketing is a huge plus.

As the Director of Growth, you will be responsible for developing and executing strategies to acquire paid customers and improve ROAS to maximize revenue growth across multiple channels.

About the product which needs to be sold:

• English proficiency is an aspiration for the majority of the Indian population, yet access to quality English learning resources remains limited. 
• Our spoken English product aims to address this gap by offering a 24/7 AI tutor accessible to anyone with a mobile device at an extremely affordable price.
• This is an affordable offering (<Rs.5000 ticket size) targeting the masses. 
• This product has the potential to transform the lives of hundreds of millions of people by granting them access to a top-notch English tutor.

Desired Previous Experience:

First-principled problem-solving experience across growth functions at fast-paced hyper growth startups.

At Supernova we sell affordable products to the masses, Experience selling to mainstream India and not just the top 5% is preferred.

Ours is also a low LTV product (<10k LTV) so we need our CACs to be at Rs.1000 or so, which is where we are today. So knowing how to target the masses and get conversions at low CACs and good ROAS is preferred.

Experience in handling performance marketing channels - Facebook Ads, Google Ads, etc., preferably in an Edtech startup.

Experience in working with influencers and running high quality influencer marketing campaigns for brand building and acquisition will be preferred, though not mandatory.

Experience in developing content and content marketing strategies to build a brand and get leads via social media channels like Facebook, Instagram, LinkedIn and others to drive growth.

Experience with brand building: Linked in posts of founders, Product videos to create excitement will be preferred, though not mandatory.

Familiarity with Whatsapp-based growth strategies and funnels will be preferred, though not mandatory.

Experience in offline marketing and working with tier 2 & 3 consumers will be preferred, though not mandatory.

Roles and Responsibilities:

Develop and execute a comprehensive growth strategy:

Collaborate with the executive team to define growth goals and objectives.

Identify key performance marketing channels, including Facebook Ads, Google Ads, and others, to drive customer acquisition and revenue growth.

Create and implement data-driven strategies to optimize campaign performance, conversion rates, and return on investment (ROI).

Performance marketing and advertising:

Oversee and manage all performance marketing channels, including Facebook Ads and Google Ads, to drive targeted traffic, conversions, and revenue growth.

Develop and implement A/B testing strategies to optimize campaign performance and improve key metrics such as click-through rates (CTR), cost per acquisition (CPA), and return on ad spend (ROAS).

Analyse campaign data, generate insights, and provide recommendations for ongoing optimization and improvement.

Brand building and positioning:

Develop and execute brand-building strategies to enhance brand awareness, perception, and customer loyalty.

Work closely with the marketing and creative teams to ensure brand consistency across all touch points, including advertising campaigns, social media channels, and content marketing initiatives.

Monitor industry trends, market competition, and customer preferences to inform brand positioning and differentiation strategies.

Influencer marketing and partnerships:

Identify and collaborate with relevant influencers, bloggers, and industry partners to drive brand awareness, reach new audiences, and generate meaningful engagement.

Develop and manage influencer marketing campaigns, including negotiation, contract management, and performance tracking.

Track and analyse the effectiveness of influencer campaigns and partnerships, making data-driven decisions for future collaborations.

Social media management: (Not mandatory but a good to have)

Oversee the company's social media presence across various platforms, including content strategy, community management, and engagement.

Monitor social media performance, analyze metrics, and generate insights to optimize content strategy and drive engagement and growth.

Stay up-to-date with social media trends, platform updates, and emerging technologies to leverage new opportunities for growth.

KPIs:

Reducing Customer Acquisition Costs

Revenue Growth

User Growth

Strong knowledge in Laravel.

● Should be having excellent development expertise in programming PHP, AJAX, OOPS Concept, Architecture, MySql, Normalization, JavaScript/Jquery and MVC architecture with a commitment to performance and efficiency.

● Workwith frontend technologies including Vue.js/ Nuxt js (basic knowledge) or React.

● Thorough knowledge of languages Java script, HTML5, CSS3, Object Oriented programming and design patterns.

• Two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.

Desired Candidate Profile

• MBA from Tier-1 colleges (IIMs, XLRI, SPJain, FMS etc)
• Min 7 years of marketing experience. Out of 7 years of Marketing experience, minimum 3 years in handling brand profile
• E-comm, Health Tech, Ed Tech, Fin Tech, FMCG, Telecom background preferred
• Expertise in running ATL / BTL led marketing campaigns
• A go-getter with ownership and commitment
• Strong communication and interpersonal skills
• Ability to work cross-departments to achieve results    

Job Brief

The job requires Sr Frontend Developer. This Developer is expected to have strong technical skills, work closely with the other team members in development and ability to work stand alone. Ability to work on a small team with minimal supervision, Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality

Skills Requirement

• Bachelor’s degree in Computer Science or related field plus 3-5 Years of frontend relevant experience
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Proficiency in HTML, CSS and Bootstrap
• Understanding of server-side CSS
• Strong knowledge of frontend scripting languages like JavaScript, jQuery, React js or Angular etc.
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross-browser compatibility issues and ways to work around them
• Familiarity with browser testing and debugging
• Experience with responsive and adaptive design
• Experience with GitHub, Tortoise SVN Version Control
• Understanding of key design principles
• Strong attention to detail
• Knack for writing clean, readable, and easily maintainable code
• Sound analytical, problem-solving, and communication skills.

Responsibilities

• Translate application storyboards and use cases into functional applications
• Design, build and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Help maintain code quality, organization, and automatization
• Collaborating with coworkers to facilitate the creation of large, complex developments, as required.
• Reformulating existing code to ensure adherence to stipulated guidelines.
• Checking your code to detect and remedy errors and omissions.
• Testing your outputs to ensure that they are in excellent working order.
• Deploying developments and monitoring uptake by the target audience.
• Using clients' feedback to inform the creation of subsequent versions of each development.
• Remaining abreast of coding and technological changes that will impact your work.

We are building for the future of work by changing the way the world looks at information and data paradigms. The Meaning Engine by India-based Needle Innovision enables building solutions by processing meaningful data out of anything stored anywhere - structured, unstructured data types, distributed, at scale and more. 

In our quest to do more, we are looking for an exceptionally creative, and technically brilliant Lead React Engineer to join us in a hybrid setting from New Delhi. For us 2 key green flags (read as must-haves) are 

🟢 A need to evolve complete solutions with visibility of end to end modules and not just work on tasks in the next leg of their careers. Basically the excitement to architect.

🟢 Preparedness to move into enterprise-ready environments but as part of a smaller team, so more responsibility to deliver + lead.

This could be an awesome launching pad for someone who enjoys working towards big-picture goals, has a keen interest in leadership, and is excited about aesthetic and useful products, Our teams are sustained on values of care and we offer a generous number of vacation days, the opportunity to craft your calendar with flexible schedules and very soon an insurance plan for you and your loved ones. We offer a starting salary range of 11-15LPA.

What you will do: 

• Work with the product team to understand project requirements.
• Perform technical documentation – Designing architecture, flow diagrams, documenting technical implementation approaches and pseudocode.
• Develop and implement pixel-perfect and highly-responsive user interface components using React.js & ReactNative concepts.
• Oversee development process compliance and CI activities.
• Set and evolve standards and best practices for our application development team
• Guide/Mentor junior developers and empower them on React and related trends.

What you will bring: 

• Today - has a portfolio of beautiful engineered frontend UI. At least some of which they can show us. (🟢 #3)
• Can articulate at least one reason of switch which does not only say growth etc but growth's metric (🟢 #4)
• 3 years minimum detail-oriented experience as a Senior Web Developer creating React.js based solutions and expert-level knowledge of ReactJS, ReactNative ecosystem and ES6.
• Demonstrated experience in B2B application development for large enterprises.
• Ability to review specifications documents and provide technical inputs on successfully implementing business solutions.
• Proficient understanding of build tools and code versioning tools, such as Git/SVN.
• Experience using async RESTful services, CSS preprocessors, bundlers and associated libraries, as well as working knowledge of isomorphic React.

As a Lead React Engineer, you would be expected to understand business requirements, represent Needle to external stakeholders, and have experience in working in agile teams.

If leading a squad that implements real-world impacting digital transformation at the intersection of data science and AI excites you and if our awesome bite-sized team inspires you to be a part of our quest, we think you could be the one to help build the impact, we are looking to building here.