Acqueon Technology
https://acqueon.comAbout
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Jobs at Acqueon Technology
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Docker
Kubernetes
Amazon Web Services (AWS)- Design, Develop, deploy, and run operations of infrastructure services in the Acqueon AWS cloud environment
- Manage uptime of Infra & SaaS Application
- Implement application performance monitoring to ensure platform uptime and performance
- Building scripts for operational automation and incident response
- Handle schedule and processes surrounding cloud application deployment
- Define, measure, and meet key operational metrics including performance, incidents and chronic problems, capacity, and availability
- Lead the deployment, monitoring, maintenance, and support of operating systems (Windows, Linux)
- Build out lifecycle processes to mitigate risk and ensure platforms remain current, in accordance with industry standard methodologies
- Run incident resolution within the environment, facilitating teamwork with other departments as required
- Automate the deployment of new software to cloud environment in coordination with DevOps engineers
- Work closely with Presales, understand customer requirement to deploy in Production
- Lead and mentor a team of operations engineers
- Drive the strategy to evolve and modernize existing tools and processes to enable highly secure and scalable operations
- AWS infrastructure management, provisioning, cost management and planning
- Prepare RCA incident reports for internal and external customers
- Participate in product engineering meetings to ensure product features and patches comply with cloud deployment standards
- Troubleshoot and analyse performance issues and customer reported incidents working to restore services within the SLA
- Monthly SLA Performance reports
As a Cloud Operations Manager in Acqueon you will need….
- 8 years’ progressive experience managing IT infrastructure and global cloud environments such as AWS, GCP (must)
- 3-5 years management experience leading a Cloud Operations / Site Reliability / Production Engineering team working with globally distributed teams in a fast-paced environment
- 3-5 years’ experience in IAC (Terraform, K8)
- 3+ years end-to-end incident management experience
- Experience with communicating and presenting to all stakeholders
- Experience with Cloud Security compliance and audits
- Detail-oriented. The ideal candidate is one who naturally digs as deep as they need to understand the why
- Knowledge on GCP will be added advantage
- Manage and monitor customer instances for uptime and reliability
- Staff scheduling and planning to ensure 24x7x365 coverage for cloud operations
- Customer facing, excellent communication skills, team management, troubleshooting
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
jQuery
AngularJS (1.x)
Angular (2+)- Minimum of 3 years of Microsoft Technologies stack (ASP.Net, MVC, WEB API) having web development and UI development experience (frontend and backend).
- Proficient understanding of Single Page Application architecture and frameworks
- Must have exposure to any Relational DB (MSSQL, MYSQL).
- Strong understanding of data structure, SOLID Principles and problem solving skills.
- Strong understanding of Design Patterns for Real world problems.
- Conceptual knowledge of multi-threaded programming and performance monitoring tools.
- Experience in working on trending technologies, .Net Core, Node JS, NoSQL Databases.
- Experience in Micro-services architecture & Micro front end applications
- Experience with Unit Testing framework.
- Proficient understanding of Web UI test methodologies, frameworks and tools, such as BDD, Selenium.
- Proficient understanding of web markup, protocol and client-side scripting technologies in general, including HTML5, CSS3, JavaScript, AJAX, JSON, JQuery, REST API, Angular.
- Must possess strong attention to details, high aesthetical taste, and ability to apply user-centric design approach to produce a delightful and highly usable UI/UX.
- Additional Knowledge/experience Is a Plus
- Experience with automated deployment and associated technologies (helm/yaml/ansible/docker)
- Familiarity with code versioning tools
- Experience in Security Domain or Security Tools for Application Validation/Scanning will be a plus.
- Ability to effectively communicate design, specification, test and implementation details.
- Occasional flexibility to work outside of normal business hours to collaborate with remote teams.
- Proven tracks on the ability to work independently on assigned tasks.
- Excellent analytical and multitasking skills and ability to perform well in a fast-paced environment.
Key Skills:
.NET Core, .NET MVC, .NET , Windows services, Websockets , Client server , REST API, Angular JS , Angular 8+ , dockers , micro services
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Job Description
AVP-Professional Services APAC & EMEA
Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.
The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.
Key Responsibilities
- Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
- Own the APAC and EMEA services forecast and pipeline
- Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
- Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
- Ensure customers are taken live within the promised timeframe
- Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
- Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
- Work closely with the product development team to share client feedback and for post-implementation reviews
- Track key metrics and KPIs related to implementation success
- Identify implementation areas that can be automated and work with the product or customer success teams to automate them
- Up-sell / cross-sell Acqueon’ product or services wherever applicable
Key Capabilities
- A bachelor’s or master’s degree in engineering or technology
- 12+ years of mandatory experience in Implementation world class products
- Ability to manage multiple clients and projects/tasks simultaneously
- Proven experience managing pipelines and operational forecasts
- Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
- Exception problem solving and solutions skills
- Customer success-oriented attitude
- Excellent written and oral English skills
- Understanding of how cloud-based applications are delivered and consumed
- Understand of unique features and challenges of SaaS applications
- Exceptional critical thinking skills is a plus
- Flexibility to travel is required
- Timely execution-oriented professionals will be preferred
- Focus on quality and attitude to excel will be a big plus
- He/She should have experience in contact center domain
Location
Bangalore
About Acqueon
Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.
Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
JavaWho we are:
Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, drive proactive service, improve collections, and develop loyalty.
At our core, Acqueon is a customer-centric company with a burning desire (backed by a suite of awesome, AI-powered technology) to help businesses provide friction-free, delightful, and referral-worthy customer experiences.
We are looking for
We are looking for an innovative and mission-driven Director, Engineering to play a pivotal role in building the most critical engineering solutions for our business growth. This new role will be supporting the enterprise and Technology organization of business line.
The Director, Engineering works with the Product Owner to understand the business strategy and work together to define the roadmap of product feature development over the next couple of years. Along with that the key aspect is to ensure that the team is aligned to deliver these strategic initiatives which would encompass building data streams, data analytics and feature development across multiple projects in close partnership with our Product teams.
As a Director Engineering in Acqueon you will….
Responsive team player who can proactively contribute for building technical strategies for applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.
- Lead a team of strong developers, working on large-scale, complex and cutting-edge systems and ensure that the team optimizes codes, while contributing to business goals and product strategies
- Chalk-out and implement the vision, technology roadmap and business goals
- Operate with scale and speed, amidst flux in the fast-paced environment and evaluate performances regularly and share and seek feedback
- Managing the development and delivery of complex features from design to production according to product requirements
- Work closely with Engineering Leaders, Managers; Product Management, Business Development and Operation teams, and enable them by providing scalable and high quality technology solutions at a rapid pace, estimate and plan projects in an agile environment
- Ensuring that risks and issues are identified and managed closely while driving all stakeholders to deliver on time and to the required quality standards
- Building a strong development team that can work independently and at the same time will collaborate with other international R&D teams
- Responsible to review Architecture and design technically robust, flexible and scalable solutions and deep understanding of technologies and architecture in a highly scalable and available set-up
- Expertise in highly transactional, large relational and complex systems
- Strong object oriented design skills, and an uncanny ability to design intuitive modules and class-level interfaces
- Superior management skills to manage multi-engineer projects and experience in delivering high quality projects on time
- Strong technical competence with a track record of individual technical accomplishments
As a Director in Acqueon you will need….
- An Engineering Degree - B.E/B.Tech/MS in any stream – Computer Science/IT preferred
- With 15+ years of experience in building and managing highly skilled development teams, and the ability to lead, coach and influence them
- Deep understanding in Java, Golang, SQL/NoSQL database, Elastic search, K8S and Docker
- Experience in developing scalable, concurrent, low-latency, fault tolerant systems
- Strong track record of leading and managing the delivery of software development projects, meeting key milestones and overcoming challenges
- Previous experience in working with other international R&D, product management and support teams
- Proven knowledge in both architecture and implementation-level software design of high-scale distributed systems
- Drive the success of the implementation by applying technical skills, to design and build enhanced processes and technical solutions in support of strategic initiatives.
- Work closely with the Architects and cross functional teams and follow established practices for the delivery of solutions meeting QCD (Quality, Cost & Delivery). Within the established architectural guidelines.
- Ability to manage, track and identify risks, bottlenecks and challenges ahead of time, and oversee technical coordination to resolve them
- Willingness to work in a fast paced, and driven team in a context-switching environment
- Should have experience with CDP platforms, NoSql platforms, java/python, AWS platform, ELT (connectors to fetch data, transform) additionally experience with Sagemaker, AI Modelling and Data Science would be a plus
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
• The Professional Services Implementation Engineer is a customer-facing role responsible for the implementation of Acqueon products.
• The successful candidate is enthusiastic and can easily communicate at all levels from business users to technical engineers.
• You will primarily work remotely but there’s opportunities to work onsite too.
• You will be a consultant and product SME as you interface with end users to assess their current processes and gather their requirements.
• You will use what you have learned to implement, configure, and test the Acqueon software in the customer’s environment.
• Understand omni channel communication technologies and their role in the contact center
• Good listening and comprehension skills.
• A natural ability to dig in and resolve technical issues in structured manner
• Have a commitment to excellence in taking care of our customers and expect the same from others
• Experience with deploying products in cloud platforms (AWS, Azure, etc.)
• Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
• Previous experience with outbound contact center products is a plus
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
HTML/CSS
JavascriptAngular (2+)AngularJS (1.x).Net Full stack/Backend
Responsibilities:
- Design, implement and test new features (frontend and backend), while maintaining and improving existing product line, with main focus on performance, scalability and usability aspects.
- Building application using of Microsoft Technologies stack (ASP.Net, .Net Core, WEB API)
- Hands on experience in leading micro front end applications and enterprise scale projects involving integrations to different touch points
- Apply coding/implementation best practices to produce elegant, high quality and reusable code.
- Collaborate with other developers and UX designers to improve look and usability.
- Implement Proof of Concept to validate concepts or new technology/features prior to product implementation.
- Implement and follow security best practices for web applications.
- Monitor and evaluate new technologies and their evolution in order to keep our products/technologies up-to-date and our team continuous improvement.
- Write good quality design and specification documents, in Confluence.
- Regularly archive source code and assets into source code repository. Perform code review of other team members and provide feedback/guidance.
Qualifications/Requirements
- Minimum of 3 years of Microsoft Technologies stack (ASP.Net, MVC, WEB API) having web development and UI development experience (frontend and backend).
- Proficient understanding of Single Page Application architecture and frameworks
- Must have exposure to any Relational DB (MSSQL, MYSQL).
- Strong understanding of data structure, SOLID Principles and problem solving skills.
- Strong understanding of Design Patterns for Real world problems.
- Conceptual knowledge of multi-threaded programming and performance monitoring tools.
- Experience in working on trending technologies, .Net Core, Node JS, NoSQL Databases.
- Experience in Micro-services architecture & Micro front end applications
- Experience with Unit Testing framework.
- Proficient understanding of Web UI test methodologies, frameworks and tools, such as BDD, Selenium.
- Proficient understanding of web markup, protocol and client-side scripting technologies in general, including HTML5, CSS3, JavaScript, AJAX, JSON, JQuery, REST API, Angular.
- Must possess strong attention to details, high aesthetical taste, and ability to apply user-centric design approach to produce a delightful and highly usable UI/UX.
- Additional Knowledge/experience Is a Plus
- Experience with automated deployment and associated technologies (helm/yaml/ansible/docker)
- Familiarity with code versioning tools
- Experience in Security Domain or Security Tools for Application Validation/Scanning will be a plus.
- Ability to effectively communicate design, specification, test and implementation details.
- Occasional flexibility to work outside of normal business hours to collaborate with remote teams.
- Proven tracks on the ability to work independently on assigned tasks.
- Excellent analytical and multitasking skills and ability to perform well in a fast-paced environment.
Key Skills:
.NET Core, .NET MVC, .NET , Windows services, Websockets , Client server , REST API, Angular JS , Angular 8+ , dockers , micro services
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
JavascriptAngular (2+)
React.jsAngularJS (1.x)
Vue.jsJob Description:
- Should be able to develop information systems by designing, developing and installing software solution
- Ability to prioritize well, communicate clearly, and should to deliver in the stipulated timelines
- Strong analytic capability to implement based on the agreed design
- Stay on the leading edge of development practices
- Passionate about great technologies, especially open source
- Make informed decisions quickly and taking ownership of services and applications at scale
- Work collaboratively with others to achieve goals
Technical Skills
- Fluent with web technologies and proficient in HTML 5 with Angular/React JS Frameworks
- Hands on Experience in .NET MVC, ASP.NET and developing of WEB API’s
- Hands on experiece in Angular JS/React JS. Must have used extensively and created custom components in angular js
- Extremely hands on with React JS/angular 2+ framework and must have worked on projects involving angular and must be aware of features that angular has to offer and how it can be used in the projects
- Must have used Typescript extensively and followed best practices
- 4+ years professional experience in professional web development and experience in using web frameworks
- Experience coding, unit testing and documenting
- Experience working in an agile environment
- Experience building complex web systems that have been successfully delivered to customers
- Experience in communicating with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines
Key Skills:
ReactJS/ Angular 8 , NGRX, RXJS , JQUERY , BOOTSTRAP 4, LESS , SASS, Javascript, Typescript
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Incubyte is an AI-first software development agency, built on the foundations of software craft, where the “how” of building software matters as much as the “what”. We partner with companies of all sizes, from helping enterprises build, scale, and modernize; to pre-product founders bring their ideas to life.
Incubees are power users of AI across the SDLC for speed and efficiency. Guided by Software Craftsmanship values and eXtreme Programming practices, we bring velocity together with the discipline of quality engineering to deliver high-impact, reliable solutions – fast.
Guiding Principles
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- Relentless Pursuit of Quality with Pragmatism
- Striving for exceptional quality without losing sight of practical delivery needs.
- Extreme Ownership Taking full responsibility for decisions, work, and outcomes.
- Proactive Collaboration Actively seeking opportunities to collaborate and leverage the team’s collective strengths.
- Active Pursuit of Mastery Continuously learning, improving, and mastering the craft, never settling for ‘good enough’.
- Invite, Give, and Act on Feedback
- Creating a culture of timely, respectful, actionable feedback for mutual growth.
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Job Description
This is a remote position
Experience Level
This role is ideal for engineers with 5+ years of total experience, including strong hands-on software development experience and 1+ year of technical leadership experience, with a proven track record of shipping complex projects successfully.
An experienced individual contributor and leader who thrives in large, complex projects with widespread impact.
Role Overview
As a Senior Engineer, you’ll ensure that projects don’t just get built — they get shipped. You’ll be the driving force behind architecture design, technical decision-making, project delivery, and stakeholder communication.
A Senior Craftsperson is a multiplier for any team:
- Able to independently own ill-defined, highly ambiguous projects.
- Thinks holistically across Product, Design, Platform, and Operations to deliver highly impactful solutions.
- Shapes roadmaps to tackle complex problems incrementally.
- Raises the quality, correctness, and suitability of their team’s work, with visible impact across their business domain and beyond.
- Strong mentor, role model, and coach for other engineers.
If you take pride in shipping high-quality software, mentoring teams, and creating an environment where engineers can thrive, we’d love to hear from you.
What You’ll Do
- Lead projects end-to-end, from architecture to deployment, ensuring timely, high-quality delivery.
- Collaborate with Engineering and Product Managers to plan, scope, and break work into manageable tasks.
- Always know if the project can ship, with clear trade-offs when needed.
- Drive technical decisions with a shipping-first mindset and active participation in key meetings.
- Maintain deep knowledge of your services, identifying risks and creating mitigation strategies.
- Review code for quality and best practices, mentoring engineers to improve their craft.
- Communicate clearly with stakeholders, set realistic expectations, and build trust.
- Support and guide engineers, helping unblock issues and foster collaboration.
- Anticipate challenges, prepare fallback plans, and facilitate problem-solving.
- Keep documentation accurate, up-to-date, and accessible.
You will also:
- Lead highly ambiguous projects of critical business impact, balancing engineering, operational, and client priorities.
- Link technical contributions directly to business impact, helping the team and stakeholders align.
- Contribute meaningfully to team goals, with visibility into business objectives over multiple quarters.
- Ensure safe rollout of new features through incremental releases, monitoring, and metrics.
- Anticipate and mitigate risks across connected systems, ensuring minimal operational impact.
- Proactively improve system quality and longevity while leveling up those around you.
- Shape roadmaps, vision, and practices of the engineering discipline, influencing both your team and the wider business.
Requirements
What We’re Looking For
- 5+ years of software development experience, with strong architectural design skills.
- Strong hands-on experience with Python and PHP (must-have) and react.js (good-have).
- 1+ year in a technical leadership role, managing pods or cross-functional teams.
- Proficiency in system design, service ownership, and technical documentation.
- Strong experience with code reviews and quality assurance practices.
- Proven ability to communicate effectively with technical and non-technical stakeholders.
- Track record of delivering complex projects on time.
You will also bring:
- Ability to own large, complex projects with widespread impact.
- Demonstrated influence beyond the immediate team, shaping outcomes across a business domain.
- Strengths in stakeholder management and navigating complex scenarios.
- Skills in deliberate discovery to uncover unknowns and design solutions that succeed in real-world conditions.
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What We Offer
Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.
Conference Talks Sponsorship: Amplify your voice! If you’re speaking at a conference, we’ll fully sponsor and support your talk.
Cutting-Edge Projects: Work on exciting projects with the latest AI technologies
Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance.
Comprehensive Medical & Term Insurance: Full coverage for you and your family’s peace of mind.
And More: Extra perks to support your well-being and professional growth.
Work Environment
- Remote-First Culture: At Incubyte, we thrive on a culture of structured flexibility — while you have control over where and how you work, everyone commits to a consistent rhythm that supports their team during core working hours for smooth collaboration and timely project delivery. By striking the perfect balance between freedom and responsibility, we enable ourselves to deliver high-quality standards our customers recognize us by. With asynchronous tools and push for active participation, we foster a vibrant, hands-on environment where each team member’s engagement and contributions drive impactful results.
- Work-In-Person: Twice a year, we come together for two-week sprints to collaborate in person, foster stronger team bonds, and align on goals. Additionally, we host an annual retreat to recharge and connect as a team. All travel expenses are covered.
- Proactive Collaboration: Collaboration is central to our work. Through daily pair programming sessions, we focus on mentorship, continuous learning, and shared problem-solving. This hands-on approach keeps us innovative and aligned as a team.
Incubyte is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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